HP ProLiant DL320 Generation 3 Server
User Guide
March 2005 (Second Edition)
Part Number 374263-002
© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
March 2005 (Second Edition)
Part Number 374263-002
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
3
Contents
Server component identification 7
Front panel components....................................................................................................................... 7
Front panel LEDs and buttons..............................................................................................................8
Rear panel components...................................................................................................................... 10
Rear panel LEDs and buttons.............................................................................................................11
System board components .................................................................................................................12
System maintenance switch....................................................................................................13
NMI switch............................................................................................................................. 14
System board LEDs ...........................................................................................................................14
System LEDs and internal health LED combinations........................................................................ 15
Internal USB connector...................................................................................................................... 17
SCSI IDs and SATA device numbers ................................................................................................17
Fan module location........................................................................................................................... 18
Server operations 19
Powering up the server.......................................................................................................................19
Powering down the server.................................................................................................................. 19
Preparation procedures.......................................................................................................................20
Extending the server from the rack.................................................................................................... 21
Removing the access panel ................................................................................................................21
Installing the access panel.................................................................................................................. 22
Removing the PCI riser board assembly............................................................................................ 22
Installing PCI riser board assembly ...................................................................................................23
Removing the hot-plug SATA backplane.......................................................................................... 24
Removing the fan assembly ...............................................................................................................25
Installing the fan assembly.................................................................................................................26
Server setup 27
Optional installation services.............................................................................................................27
Rack planning resources ....................................................................................................................28
Optimum environment....................................................................................................................... 29
Space and airflow requirements..............................................................................................29
Temperature requirements......................................................................................................30
Power requirements................................................................................................................ 31
Electrical grounding requirements..........................................................................................32
Rack warnings....................................................................................................................................32
Identifying the server shipping carton contents .................................................................................33
4 HP ProLiant DL320 Generation 3 Server User Guide
Installing hardware options................................................................................................................33
Installing the server into the rack.......................................................................................................34
Powering up and configuring the server ............................................................................................35
Installing the operating system...........................................................................................................35
Registering the server.........................................................................................................................36
Hardware options installation 37
Introduction........................................................................................................................................ 37
Memory options................................................................................................................................. 37
DIMM installation guidelines................................................................................................. 38
Installing DIMMs ...................................................................................................................38
Hard drive options..............................................................................................................................39
Removing a hard drive blank.................................................................................................. 40
Hard drive guidelines..............................................................................................................40
Installing a SATA hard drive.................................................................................................. 40
Installing non-hot-plug hard drives.........................................................................................41
Installing the CD-ROM drive assembly.............................................................................................43
Installing the DVD-ROM drive assembly..........................................................................................45
Installing the diskette drive assembly ................................................................................................45
Installing a PCI SCSI array controller or a PCI SCSI controller........................................................45
Server cabling 47
Cabling overview............................................................................................................................... 47
Server cable routing ...........................................................................................................................47
SATA cable routing...........................................................................................................................48
SCSI cable routing .............................................................................................................................49
Server software and configuration utilities 51
Configuration tools ............................................................................................................................51
SmartStart software ................................................................................................................51
HP ROM-Based Setup Utility ................................................................................................53
Array Configuration Utility ....................................................................................................54
HP ProLiant Essentials Rapid Deployment Pack ...................................................................55
Re-entering the server serial number and product ID............................................................. 55
Management tools..............................................................................................................................56
Automatic Server Recovery....................................................................................................57
ROMPaq utility.......................................................................................................................57
System Online ROM flash component utility.........................................................................57
Integrated Lights-Out technology...........................................................................................58
Erase Utility............................................................................................................................59
Management Agents...............................................................................................................60
HP Systems Insight Manager..................................................................................................60
Redundant ROM support........................................................................................................61
USB support and functionality ...............................................................................................62
Contents 5
Diagnostic tools .................................................................................................................................63
Survey Utility .........................................................................................................................63
Array Diagnostic Utility .........................................................................................................64
HP Insight Diagnostics ...........................................................................................................64
Integrated Management Log................................................................................................... 64
Keeping the system current................................................................................................................ 65
Drivers.................................................................................................................................... 65
Resource Paqs......................................................................................................................... 66
ProLiant Support Packs ..........................................................................................................66
Operating system version support...........................................................................................66
Change control and proactive notification.............................................................................. 66
Care Pack................................................................................................................................ 67
Battery replacement 69
Troubleshooting 71
Server diagnostic steps....................................................................................................................... 71
Important safety information..............................................................................................................72
Symbols on equipment ...........................................................................................................72
Warnings and cautions............................................................................................................73
Preparing the server for diagnosis...................................................................................................... 75
Symptom information ........................................................................................................................76
Service notifications...........................................................................................................................77
Loose connections.............................................................................................................................. 77
Diagnostic steps ................................................................................................................................. 77
Start diagnosis flowchart ........................................................................................................ 78
General diagnosis flowchart ...................................................................................................80
Power-on problems flowchart.................................................................................................82
POST problems flowchart ...................................................................................................... 85
OS boot problems flowchart...................................................................................................87
Server fault indications flowchart........................................................................................... 90
Other information resources...............................................................................................................93
Electrostatic discharge 95
Preventing electrostatic discharge...................................................................................................... 95
Grounding methods to prevent electrostatic discharge ......................................................................96
Regulatory compliance notices 97
Regulatory compliance identification numbers..................................................................................97
Federal Communications Commission notice....................................................................................98
FCC rating label......................................................................................................................98
Class A equipment.................................................................................................................. 98
Class B equipment.................................................................................................................. 99
6 HP ProLiant DL320 Generation 3 Server User Guide
Declaration of conformity for products marked with the FCC logo, United States only...................99
Modifications ...................................................................................................................................100
Cables...............................................................................................................................................100
Mouse compliance statement........................................................................................................... 100
Canadian notice (Avis Canadien).....................................................................................................100
European Union regulatory notice ...................................................................................................101
Japanese notice.................................................................................................................................102
BSMI notice..................................................................................................................................... 102
Korean notice A&B .........................................................................................................................103
Laser compliance .............................................................................................................................103
Battery replacement notice...............................................................................................................104
Taiwan battery recycling notice....................................................................................................... 105
Power cord statement for Japan ....................................................................................................... 105
Server specifications 107
Environmental specifications........................................................................................................... 107
Server specifications ........................................................................................................................107
Technical support 109
Related documents........................................................................................................................... 109
HP contact information.................................................................................................................... 109
Customer self repair......................................................................................................................... 110
Acronyms and abbreviations 111
Index 117
7
Server component identification
In this section
Front panel components..................................................................................................................7
Front panel LEDs and buttons........................................................................................................8
Rear panel components.................................................................................................................10
Rear panel LEDs and buttons .......................................................................................................11
System board components............................................................................................................12
System board LEDs......................................................................................................................14
System LEDs and internal health LED combinations ..................................................................15
Internal USB connector ................................................................................................................17
SCSI IDs and SATA device numbers...........................................................................................17
Fan module location .....................................................................................................................18
Front panel components
Item Description
1 Serial label pull tab
2 Hard drive bay 1
3 Hard drive bay 2
8 HP ProLiant DL320 Generation 3 Server User Guide
Item Description
4 Diskette drive bay
5 Optical device bay
6 Front USB port
7 Power button
Front panel LEDs and buttons
Item Description Status
1 UID button/LED Blue = Identification is activated.
Flashing blue = System is being remotely managed.
Off = Identification is deactivated.
2 Internal health LED Green = System health is normal.
Amber = System is degraded. To identify the component in a
degraded state, refer to system board LEDs (on page 14
Red = System critical. To identify the component in a critical
state, refer to system board LEDs (on page 14
Off = System health is normal (when in standby mode).
).
).
Server component identification 9
Item Description Status
3 NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, view the LEDs on the RJ-45 connector for status
by referring to the rear panel LEDs ("Rear panel LEDs and
buttons" on page 11).
4 NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. View the LEDs
on the RJ-45 connector for status by referring to the rear panel
LEDs ("Rear panel LEDs and buttons" on page 11).
5 Drive activity LED Green = Drive activity is normal.
Amber = Drive failure occurred.
Off = No drive activity.
6 Power On/Standby button
and system power LED
Green = System is on.
Amber = System is shut down, but power is still applied.
Off = Power cord is not attached, power supply failure has
occurred, no power supplies are installed, facility power is not
available, or the DC-to-DC converter is not installed.
10 HP ProLiant DL320 Generation 3 Server User Guide
Rear panel components
Item Description
1 PCI-X expansion slot 2, full-length 64 bit/133 MHz
3.3 V (optional PCI Express slot 1, x8)
2 PCI-X expansion slot 1, low-profile half-length
64 bit/100 MHz 3.3 V
3 Power supply
4 UID button/LED
5 10/100/1000 NIC 2
6 10/100/1000 NIC 1
7 iLO management port
8 Serial connector
9 Keyboard connector
10 Mouse connector
11 Video connector
12 USB connectors
Server component identification 11
Rear panel LEDs and buttons
Item Description Status
1 iLO activity Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
2 iLO link Green = Link exists.
Off = No link exists.
3 10/100/1000
NIC 1 activity
Green = Link exists.
Flashing green = Activity exists.
Off = No link exists.
4 10/100/1000
NIC 1 link
5 10/100/1000
NIC 2 link
6 10/100/1000
NIC 2 activity
Green = Link exists.
Off = No link exists.
Green = Link exists.
Off = No link exists.
Green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
12 HP ProLiant DL320 Generation 3 Server User Guide
System board components
Item Description Item Description
1 Rear USB connectors (2) 16 Fan 1 connector
2 Video connector 17 Processor socket
3 Mouse connector 18 Fan 2 connector
4 Keyboard connector 19 Fan 3 connector
5 Serial connector 20 CD-ROM IDE connector
6 iLO management port 21 Fan 4 connector
7 10/100/1000 NIC 1 22 Front USB connectors (2)
8 10/100/1000 NIC 2 23 Front panel LED board
connector
9 UID button/LED 24 Diskette drive connector
10 DIMM slot 1 (Bank A) 25 SATA hard drive connector 2
11 DIMM slot 2 (Bank A) 26 SATA hard drive connector 1
12 DIMM slot 3 (Bank B) 27 Battery
13 DIMM slot 4 (Bank B) 28 PCI-X 133-MHz or PCI
Express connector*
14 Power connector 29 PCI 100-MHz connector
Server component identification 13
Item Description Item Description
15 Power connector
* Designations if the optional PCI riser board is installed.
System maintenance switch
Position Default Function
S1 Off Reserved
S2 Off Off = Normal operation
S3 Off Reserved
S4 Off Off = Normal operation
S5 Off Off = Power-on password enabled
S6 Off Off = Normal operation
On = RBSU will not commit any
configuration changes *
On = Override RBSU setting and
enable diskette boot *
On = Power-on password disabled *
On = BIOS will clear CMOS and
NVRAM *
S7 Off Reserved
S8 Off Reserved
* "On" activates the function.
14 HP ProLiant DL320 Generation 3 Server User Guide
NMI switch
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
System board LEDs
Item LED Description Status
1 PPM Amber = PPM has failed.
Off = PPM is operating normally.
2 Processor Amber = Processor has failed.
Off = Processor is operating normally.
Server component identification 15
Item LED Description Status
3 Overtemperature Amber = System has reached a cautionary
or critical temperature level.
Off = Temperature is OK.
4 System fan module Amber = One fan in this module has failed.
Red = Multiple fans in this module have
failed.
Off = All fans in this module are operating
normally.
5 Power supply signal Amber = Power supply signal cable is not
connected.
Off = Power supply signal cable is
connected.
6 PCI Riser interlock Amber = PCI riser cage not seated.
Off = PCI riser cage is seated.
7 DIMM 1 Amber = DIMM has failed.
Off = DIMM is operating normally.
8 DIMM 2 Amber = DIMM has failed.
Off = DIMM is operating normally.
9 DIMM 3 Amber = DIMM has failed.
Off = DIMM is operating normally.
10 DIMM 4 Amber = DIMM has failed.
Off = DIMM is operating normally.
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.
16 HP ProLiant DL320 Generation 3 Server User Guide
System LED and
Color
Internal Health
LED Color
Status
Processor failure
(Amber)
Red One or more of the following conditions may exist:
• Processor has failed.
• Processor failed over to the offline spare.
• Processor is not installed in the socket.
• Processor is unsupported.
• ROM detects a failed processor during POST.
Amber Processor is in a pre-failure condition.
PPM failure (Amber) Red PPM has failed.
DIMM failure, slot X
(Amber)
Red • DIMM in slot X has failed.
• DIMM in slot X is an unsupported type, and no valid
memory exists in another bank.
Amber • DIMM in slot X has reached single-bit correctable
error threshold.
• DIMM in slot X is in a pre-failure condition.
• DIMM in slot X is an unsupported type, but valid
memory exists in another bank.
DIMM failure, all slots
Red No valid or usable memory is installed in the system.
in one bank (Amber)
Overtemperature
(Amber)
Amber The Health Driver has detected a cautionary temperature
level.
Red The server has detected a hardware critical temperature
level.
Riser interlock
Red The PCI riser board assembly is not seated.
(Amber)
Fan module (Amber) Amber A redundant fan has failed.
Fan module (Red) Red The minimum fan requirements are not being met in one
or more of the fan modules. One or more fans have failed
or are missing.
Power supply signal
interlock (Amber)
Red The power supply signal cable is not connected to the
system board.
Server component identification 17
Internal USB connector
For more information, refer to "Internal USB Functionality (on page 63
SCSI IDs and SATA device numbers
Item SCSI ID SATA Device Number
1 0 1
)."
18 HP ProLiant DL320 Generation 3 Server User Guide
Item SCSI ID SATA Device Number
2 1 2
Fan module location
19
Server operations
In this section
Powering up the server .................................................................................................................19
Powering down the server ............................................................................................................19
Preparation procedures .................................................................................................................20
Extending the server from the rack...............................................................................................21
Removing the access panel...........................................................................................................21
Installing the access panel ............................................................................................................22
Removing the PCI riser board assembly ......................................................................................22
Installing PCI riser board assembly..............................................................................................23
Removing the hot-plug SATA backplane.....................................................................................24
Removing the fan assembly..........................................................................................................25
Installing the fan assembly ...........................................................................................................26
Powering up the server
To power up the server, press the Power On/Standby button.
Powering down the server
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system
documentation.
20 HP ProLiant DL320 Generation 3 Server User Guide
3. If the server is installed in a rack, press the UID LED button on the front
panel. Blue LEDs illuminate on the front and rear panels of the server.
4. Press the Power On/Standby button to place the server in standby mode.
When the server activates standby power mode, the system power LED
changes to amber.
5. If the server is installed in a rack, locate the server by identifying the
illuminated rear UID LED button.
6. Disconnect the power cords.
The system is now without power.
Preparation procedures
To access some components and perform certain service procedures, you must
perform one or more of the following procedures:
• Extend the server from the rack, if applicable ("Extending the server from the
rack" on page 21
).
If you are performing service procedures in an HP, Compaq branded, telco,
or third-party rack cabinet, you can use the locking feature of the rack rails to
support the server and gain access to internal components.
For more information about telco rack solutions, refer to the
RackSolutions.com website (http://www.racksolutions.com/hp
• Power down the server ("Powering down the server" on page 19
).
).
If you must remove a server from a rack or a non-hot-plug component from a
server, power down the server.
• Remove the server from the rack.
If the rack environment, cabling configuration, or the server location in the
rack creates awkward conditions, remove the server from the rack.
• Remove the access panel ("Removing the access panel" on page 21
).
Server operations 21
Extending the server from the rack
NOTE: If the optional cable management arm option is installed, you
can extend the server without powering down the server or
disconnecting peripheral cables and power cords. These steps are only
necessary with the standard cable management solution.
1. Power down the server ("Powering down the server" on page 19).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Loosen the thumbscrews that secure the server faceplate to the front of the
rack.
WARNING: To reduce the risk of personal injury or
equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be
careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.
4. After performing the installation or maintenance procedure, slide the server
back into the rack:
a. Press the server rail-release latches and slide the server fully into rack.
b. Secure the server by tightening the thumbscrews.
5. Reconnect the peripheral cables and power cords.
Removing the access panel
WARNING: To reduce the risk of personal injury from hot
surfaces, allow the drives and the internal system components to
cool before touching them.
CAUTION: Do not operate the server for long periods with the
access panel open or removed. Operating the server in this manner
results in improper airflow and improper cooling that can lead to thermal
damage.
22 HP ProLiant DL320 Generation 3 Server User Guide
1. Power down the server if the standard cable management solution is installed
("Powering down the server" on page 19
NOTE: If the optional cable management arm is installed, you can
extend the server and perform hot-plug installation or maintenance
procedures without powering down the server.
).
2. Extend the server from the rack, if applicable ("Extending the server from the
rack" on page 21
).
3. Use a screwdriver to remove the captive screw.
4. Slide the access panel back and lift it off the server.
Installing the access panel
1. Place the access panel on top of the server, allowing it to extend past the rear
of the server approximately 10 mm (0.39 in).
2. Slide the access panel forward to lock, and tighten the captive screw to
secure the access panel to the server.
Removing the PCI riser board assembly
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
1. Power down the server ("Powering down the server" on page 19).
2. Extend the server from the rack, if applicable ("Extending the server from the
rack" on page 21
3. Remove the access panel ("Removing the access panel" on page 21
).
).
4. Remove the PCI riser board assembly:
a. Disconnect any internal or external cables connected to any existing
expansion boards.
b. Loosen the two PCI riser board assembly thumbscrews.
Server operations 23
c. Lift the front of the assembly slightly and unseat the riser boards from
the PCI riser board connectors.
Installing PCI riser board assembly
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser board assembly.
1. Align the PCI riser board assembly with the corresponding connectors on the
system board and install it into place.
24 HP ProLiant DL320 Generation 3 Server User Guide
2. Tighten the two PCI riser board assembly thumbscrews.
Removing the hot-plug SATA backplane
1. Access the internal server components ("Preparation procedures" on page
).
20
2. Disconnect the power cord and signal cables from the backplane.
3. Release the latch clip at the top middle of the backplane.
4. Remove the SATA backplane.
Server operations 25
Removing the fan assembly
1. Power down the server ("Powering down the server" on page 19).
2. Extend the server from the rack, if applicable ("Extending the server from the
rack" on page 21
).
3. Remove the access panel ("Removing the access panel" on page 21
4. Remove the fan assembly.
).
26 HP ProLiant DL320 Generation 3 Server User Guide
Installing the fan assembly
27
Server setup
In this section
Optional installation services........................................................................................................27
Rack planning resources...............................................................................................................28
Optimum environment..................................................................................................................29
Rack warnings ..............................................................................................................................32
Identifying the server shipping carton contents............................................................................33
Installing hardware options ..........................................................................................................33
Installing the server into the rack .................................................................................................34
Powering up and configuring the server.......................................................................................35
Installing the operating system.....................................................................................................35
Registering the server ...................................................................................................................36
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you
keep your servers up and running with support packages tailored specifically for
HP ProLiant systems. HP Care Packs let you integrate both hardware and
software support into a single package. A number of service level options are
available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard
product warranty with easy-to-buy, easy-to-use support packages that help you
make the most of your server investments. Some of the Care Pack services are:
• Hardware support
– 6-Hour Call-to-Repair
– 4-Hour 24x7 Same Day
– 4-Hour Same Business Day
• Software support
– Microsoft®
– Linux
28 HP ProLiant DL320 Generation 3 Server User Guide
– HP ProLiant Essentials (HP SIM and RDP)
• Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000,
10000, and H9 series racks. A summary of the content of each resource follows:
• Custom Builder is a web-based service for configuring one or many racks.
Rack configurations can be created using:
– A simple, guided interface
– Build-it-yourself mode
For more information, refer to the HP website
(http://www.hp.com/products/configurator
• The Installing Rack Products video provides a visual overview of operations
required for configuring a rack with rack-mountable components. It also
provides the following important configuration steps:
).
).
– Planning the site
– Installing rack servers and rack options
– Cabling servers in a rack
– Coupling multiple racks
• The Rack Products Documentation CD enables you to view, search, and print
documentation for HP and Compaq branded racks and rack options. It also
helps you set up and optimize a rack in a manner that best fits your
environment.
If you intend to deploy and configure multiple servers in a single rack, refer to
the white paper on high-density deployment on the HP website
(http://www.hp.com/products/servers/platforms
).
Server setup 29
Optimum environment
When installing the server in a rack, select a location that meets the
environmental standards described in this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:
• Leave a minimum clearance of 122 cm (48 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 122 cm (48 in) from the back of the rack to
the back of another rack when racks are back-to-back.
HP servers draw in cool air through the front door and expel warm air through
the rear door. Therefore, the front and rear rack doors must be adequately
ventilated to allow ambient room air to enter the cabinet, and the rear door must
be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the
equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the
gaps between the components cause changes in airflow through the rack and
across the servers. Cover all gaps with blanking panels to maintain proper
airflow.
CAUTION: Always use blanking panels to fill empty vertical
spaces in the rack. This arrangement ensures proper airflow. Using a
rack without blanking panels results in improper cooling that can lead to
thermal damage.
The Compaq 9000 and 10000 Series racks provide proper server cooling from
flow-through perforations in the front and rear doors that provide 64 percent
open area for ventilation.
30 HP ProLiant DL320 Generation 3 Server User Guide
CAUTION: When using a Compaq branded 7000 Series rack,
you must install the high airflow rack door insert [P/N 327281-B21 (42U)
or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and
cooling.
CAUTION: If a third-party rack is used, observe the following
additional requirements to ensure adequate airflow and to prevent
damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear
doors, you must allow 5,350 sq cm (830 sq in) of holes evenly
distributed from top to bottom to permit adequate airflow (equivalent
to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the
side panels of the rack must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the
system in a well-ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most
server products is 35°C (95°F). The temperature in the room where the rack is
located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment
when installing third-party options:
• Do not permit optional equipment to impede airflow around the
server or to increase the internal rack temperature beyond the
maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Server setup 31
Power requirements
Installation of this equipment must comply with local and regional electrical
regulations governing the installation of information technology equipment by
licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For
electrical power ratings on options, refer to the product rating label or the user
documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or
damage to the equipment, do not overload the AC supply branch
circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation
requirements of your facility.
CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power supply
(UPS). This device protects the hardware from damage caused by
power surges and voltage spikes and keeps the system in operation
during a power failure.
When installing more than one server, you may need to use additional power
distribution devices to safely provide power to all devices. Observe the following
guidelines:
• Balance the server power load between available AC supply branch circuits.
• Do not allow the overall system AC current load to exceed 80 percent of the
branch circuit AC current rating.
• Do not use common power outlet strips for this equipment.
• Provide a separate electrical circuit for the server.
32 HP ProLiant DL320 Generation 3 Server User Guide
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the
United States, you must install the equipment in accordance with NFPA 70, 1999
Edition (National Electric Code), Article 250, as well as any local and regional
building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all
other countries, you must install the equipment in accordance with any regional
or national electrical wiring codes, such as the International Electrotechnical
Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring
and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers
connected to the same power source, HP recommends the use of a PDU that is
either permanently wired to the building’s branch circuit or includes a
nondetachable cord that is wired to an industrial-style plug. NEMA locking-style
plugs or those complying with IEC 60309 are considered suitable for this
purpose. Using common power outlet strips for the server is not recommended.
Rack warnings
damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become
WARNING: To reduce the risk of personal injury or
installation.
unstable if more than one component is extended for any
reason.
Server setup 33
WARNING: To reduce the risk of personal injury or
equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from
the pallet. An empty 42U rack can weigh as much as 115 kg
(253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp
from the pallet. Always handle the rack from both sides.
Identifying the server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation
necessary for installing the server. All the rack mounting hardware necessary for
installing the server into the rack is included with the rack or the server.
The contents of the server shipping carton include:
• Server
• Printed setup documentation, Documentation CD, and software products
• Power cord
• Rack mounting hardware kit and documentation
In addition to these supplied items, you may need:
• Application software CDs or diskettes
• Options to be installed
• Phillips screwdriver
Installing hardware options
Install any hardware options before initializing the server. For options installation
information, refer to the option documentation. For server-specific information,
refer to "Hardware options installation (on page 37
)."
34 HP ProLiant DL320 Generation 3 Server User Guide
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the
instructions that ship with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at
the RackSolutions.com website (http://www.racksolutions.com/hp
server-specific instructions on the website to install the rack brackets.
Use the following information when connecting peripheral cables and power
cords to the server.
WARNING: To reduce the risk of electric shock, fire, or
damage to the equipment, do not plug telephone or
telecommunications connectors into RJ-45 connectors.
). Follow the
Item Description
1 PCI-X expansion slot 2, full-length 64 bit/133 MHz
3.3 V (optional PCI Express slot 1, x8)
2 PCI-X expansion slot 1, low-profile half-length
64 bit/100 MHz 3.3 V
3 Power supply
Server setup 35
Item Description
4 UID button/LED
5 10/100/1000 NIC 1
6 10/100/1000 NIC 2
7 iLO management port
8 Serial connector
9 Mouse connector
10 Keyboard connector
11 Video connector
12 USB connectors
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically
configured to prepare the server for operating system installation. To configure
these utilities manually:
• Press the F8 key when prompted during the array controller initialization to
configure the array controller using ORCA.
• Press the F9 key when prompted during the boot process to change the server
settings, such as the settings for language and operating system, using RBSU.
The system is set up by default for the English language and a Microsoft®
Windows® 2000 installation.
For more information on the automatic configuration, refer to the ROM-Based
Setup Utility User Guide located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported OS. For the latest
information on OS support, refer to the HP website
(http://www.hp.com/go/supportos
).
36 HP ProLiant DL320 Generation 3 Server User Guide
Two methods are available to install an OS on the server:
• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM
drive and reboot the server.
NOTE: The SmartStart assisted installation is available only when a
PCI-based SCSI controller is installed. This feature is not available
when configuring drives with the embedded SATA controller.
• Manual installation—Insert the OS CD into the CD-ROM drive and reboot
the server. This process may require you to obtain additional drivers from the
HP website (http://www.hp.com/support
).
Follow the on-screen instructions to begin the installation process.
NOTE: For SATA RAID configuration, a driver diskette must be
created.
For information on using these installation paths, refer to the SmartStart
installation poster in the HP ProLiant Essentials Foundation Pack, included with
the server.
Registering the server
To register a server, refer to the registration card in the HP ProLiant Essentials
Foundation Pack or the HP Registration website (http://register.hp.com
).
37
Hardware options installation
In this section
Introduction ..................................................................................................................................37
Memory options............................................................................................................................37
Hard drive options ........................................................................................................................39
Installing the CD-ROM drive assembly .......................................................................................43
Installing the DVD-ROM drive assembly ....................................................................................45
Installing the diskette drive assembly...........................................................................................45
Installing a PCI SCSI array controller or a PCI SCSI controller..................................................45
Introduction
If more than one option is being installed, read the installation instructions for all
the hardware options and identify similar steps to streamline the installation
process.
surfaces, allow the drives and the internal system components to
cool before touching them.
properly ground the server before beginning any installation procedure.
Improper grounding can cause electrostatic discharge.
Memory options
You can expand server memory by installing PC3200 DDR unbuffered SDRAM
DIMMs. The system supports up to four ECC DDR SDRAM DIMMs.
NOTE: By default, the server is set to Advanced ECC Support. Refer
to "HP ROM-Based Setup Utility (on page 53)" for more information.
The server supports standard memory configuration for maximum performance
with up to 4 GB of active memory (four 1-GB memory modules).
WARNING: To reduce the risk of personal injury from hot
CAUTION: To prevent damage to electrical components,
38 HP ProLiant DL320 Generation 3 Server User Guide
DIMM installation guidelines
Observe the following guidelines when installing additional memory:
• DIMMs installed in the server must be Unbuffered DDR DRAM, 2.5 V, 64
bits wide, and ECC.
• All DIMMs installed must be the same speed (DDR PC3200). Do not install
DIMMs supporting different speeds.
• If only a single DIMM is installed, HP recommends installing it in slot 1A.
BIOS detects the DIMM population and sets the system as follows:
• Single-bank mode: DIMMs installed in one bank only.
• Dual-bank asymmetric mode: DIMMs installed in both banks, but of unequal
capacities per bank.
• Dual-bank interleaved mode: DIMMs installed in both banks with equal bank
capacities.
The following table lists some, but not all, possible configurations. For best
performance, HP recommends dual-bank interleaved mode configurations.
Slot 1A Slot 2A Slot 3B Slot 4B Total Memory Mode
512 MB — — — 512 MB Single-bank
512 MB — 512 MB — 1 GB Dual-bank interleaved
1 GB — — — 1 GB Single-bank
1 GB — 1 GB — 2 GB Dual-bank interleaved
1 GB 1 GB 1 GB — 3 GB Dual-bank asymmetric
1 GB 1 GB 1 GB 1 GB 4 GB Dual-bank interleaved
Installing DIMMs
1. Access the internal server components ("Preparation procedures" on page
20
).
Hardware options installation 39
2. Open the DIMM slot latches.
3. Install the DIMM.
4. Install the access panel ("Installing the access panel" on page 22
Hard drive options
Removing a hard drive blank (on page 40)
Hard drive guidelines (on page 40
Installing SATA hard drives ("Installing a SATA hard drive" on page 40
Installing Non-Hot-Plug SCSI Hard Drives
).
)
)
40 HP ProLiant DL320 Generation 3 Server User Guide
Removing a hard drive blank
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
Hard drive guidelines
When adding hard drives to the server or drive enclosure, observe the following
general guidelines:
• If only one hard drive is used, install it in the bay with the lowest number.
• Drives must be the same capacity to provide the greatest storage space
efficiency when drives are grouped together into the same drive array.
IMPORTANT: When SATA hard drives are installed, SATA LED
functionality and SATA hot-plug capability are not supported currently.
Installing a SATA hard drive
1. Power down the server ("Powering down the server" on page 19).
2. Remove the existing hard drive blank or hard drive from the drive bay.
3. Install the hard drive.
Hardware options installation 41
NOTE: Depending on the model purchased, the server or hard drive
may look slightly different than the illustration.
4. Resume normal server operations.
Installing non-hot-plug hard drives
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
1. Access the internal server components ("Preparation procedures" on page
).
20
2. Remove the SATA backplane ("Removing the hot-plug SATA backplane" on
page 24
), if previously installed.
3. Set the SCSI ID for the non-hot-plug SCSI hard drive. Refer to the
documentation that ships with the hard drive.
4. Remove the four screws pre-installed on the tray.
42 HP ProLiant DL320 Generation 3 Server User Guide
5. Place the hard drive into the hard drive tray, and secure by fastening four
screws into the bottom of the hard drive tray.
6. Replace the hard drive into the hard drive bay and install the screws.
7. Reconnect the power cable and the two-device SCSI cable to the hard drive.
8. Install a PCI SCSI Array Controller ("Installing a PCI SCSI array controller
or a PCI SCSI controller" on page 45
NOTE: HP recommends the 64-Bit/133-MHz Single Channel Ultra320
SCSI HBA G2 SCSI controller be installed in the the low profile slot.
9. Replace the access panel ("Removing the access panel" on page 21).
).
Hardware options installation 43
Installing the CD-ROM drive assembly
CAUTION: To prevent improper cooling and thermal damage,
do not operate the server unless all bays are populated with either a
component or a blank.
NOTE: The server supports slimline optical devices, including CD-ROM
and DVD-ROM.
1. Access the internal server components ("Preparation procedures" on page
).
20
2. Remove the fan assembly ("Removing the fan assembly" on page 25
).
3. Remove the optical drive assembly by loosening the thumbscrew and sliding
the cage out.
44 HP ProLiant DL320 Generation 3 Server User Guide
4. Press the latch release tabs and remove the blank.
5. Install the CD-ROM drive into the optical drive cage with the screws preinstalled on the cage.
Hardware options installation 45
6. Install the optical drive assembly in the empty bay, and reinstall the
thumbscrew.
7. Install the fan assembly ("Installing the fan assembly" on page 26
).
Installing the DVD-ROM drive assembly
To install an optional DVD-ROM drive assembly, follow the instructions for
installing a CD-ROM drive assembly ("Installing the CD-ROM drive assembly"
on page 43
).
Installing the diskette drive assembly
To install an optional diskette drive assembly, follow the instructions for
installing a CD-ROM drive assembly ("Installing the CD-ROM drive assembly"
on page 43
).
Installing a PCI SCSI array controller or a PCI SCSI controller
IMPORTANT: For additional installation and configuration information,
refer to the documentation that ships with the option.
46 HP ProLiant DL320 Generation 3 Server User Guide
1. Access the internal server components ("Preparation procedures" on page
20
).
2. Remove the PCI riser board assembly ("Removing the PCI riser board
assembly" on page 22
).
3. Disconnect the SCSI cables from the SCSI connectors on the system board
and SCSI drives and remove the cables, if installed.
4. Route the PCI SCSI array controller cables under the PCI riser board
assembly.
5. Connect the SCSI cables.
6. Install the PCI-X or PCI Express riser board assembly.
IMPORTANT: The server will not power up if the PCI riser board
assembly is not seated properly.
7. Verify proper cable routing with the following illustration.
47
Server cabling
In this section
Cabling overview..........................................................................................................................47
Server cable routing......................................................................................................................47
SATA cable routing......................................................................................................................48
SCSI cable routing........................................................................................................................49
Cabling overview
This section provides guidelines that help you make informed decisions about
cabling the server and hardware options to optimize performance.
For information on cabling peripheral components, refer to the white paper on
high-density deployment at the HP website
(http://www.hp.com/products/servers/platforms
).
Server cable routing
CAUTION: When routing cables, always be sure that the
cables are not in a position where they can be pinched or air flow can
be blocked.
48 HP ProLiant DL320 Generation 3 Server User Guide
IMPORTANT: Route the cables without blocking the airflow or other
installed components. Use the cable clips installed in the chassis to
manage cable routing.
SATA cable routing
CAUTION: When routing cables, always be sure that the
cables are not in a position where they can be pinched or air flow can
be blocked.
Server cabling 49
SCSI cable routing
CAUTION: When routing cables, always be sure that the
cables are not in a position where they can be pinched or air flow can
be blocked.
51
Server software and configuration utilities
In this section
Configuration tools.......................................................................................................................51
Management tools ........................................................................................................................56
Diagnostic tools............................................................................................................................63
Keeping the system current ..........................................................................................................65
Configuration tools
List of tools:
SmartStart software ......................................................................................................................51
HP ROM-Based Setup Utility ......................................................................................................53
Array Configuration Utility..........................................................................................................54
HP ProLiant Essentials Rapid Deployment Pack .........................................................................55
Re-entering the server serial number and product ID...................................................................55
SmartStart software
SmartStart is a collection of software that optimizes single-server setup,
providing a simple and consistent way to deploy server configuration. SmartStart
has been tested on many ProLiant server products, resulting in proven, reliable
configurations.
SmartStart assists the deployment process by performing a wide range of
configuration activities, including:
• Configuring hardware using embedded configuration utilities, such as RBSU
and ORCA
• Preparing the system for installing "off-the-shelf" versions of leading
operating system software
• Installing optimized server drivers, management agents, and utilities
automatically with every assisted installation
52 HP ProLiant DL320 Generation 3 Server User Guide
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight
Diagnostics" on page 64
)
• Installing software drivers directly from the CD. With systems that have
internet connection, the SmartStart Autorun Menu provides access to a
complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility (on page 54
Diagnostic Utility (on page 64
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more
information about SmartStart software, refer to the HP ProLiant Essentials
Foundation Pack or the HP website (http://www.hp.com/servers/smartstart
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an
unattended automated installation for high-volume server deployments. The
SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL
servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these new tools to build an automated
server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to
create standard server configuration scripts. These scripts are used to automate
many of the manual steps in the server configuration process. This automated
server configuration process cuts time from each server deployed, making it
possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to
the HP website (http://www.hp.com/servers/sstoolkit
), Array
), and Erase Utility (on page 59)
).
).
Server software and configuration utilities 53
Configuration Replication Utility
ConRep is shipped in the SmartStart Scripting Toolkit and is a program that
works with RBSU to replicate hardware configuration on ProLiant servers. This
utility is run during State 0, Run Hardware Configuration Utility, when doing a
scripted server deployment. ConRep reads the state of the system environment
variables to determine the configuration and then writes the results to an editable
script file. This file can then be deployed across multiple servers with similar
hardware and software components. For more information, refer to the
SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentatio
n.html).
HP ROM-Based Setup Utility
RBSU, an embedded configuration utility, performs a wide range of
configuration activities that may include:
• Configuring system devices and installed options
• Displaying system information
Using RBSU
• Selecting the primary boot controller
• Configuring memory options
• Language selection
For more information on RBSU, refer to the HP ROM-Based Setup Utility User
Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart
NOTE: Enable the SATA SW RAID option under the Advanced Options
menu to enable RAID capability for the server.
).
The first time you power up the server, the system prompts you to enter RBSU
and select a language. Default configuration settings are made at this time and
can be changed later. Most of the features in RBSU are not required to set up the
server.
54 HP ProLiant DL320 Generation 3 Server User Guide
To navigate RBSU, use the following keys:
• To access RBSU, press the F9 key during power up when prompted in the
upper right corner of the screen.
• To navigate the menu system, use the arrow keys.
• To make selections, press the Enter key.
IMPORTANT: RBSU automatically saves settings when you press the
Enter key. The utility does not prompt you for confirmation of settings
before you exit the utility. To change a selected setting, you must select
a different setting and press the Enter key.
Boot options
After the auto-configuration process completes, or after the server reboots upon
exit from RBSU, the POST sequence runs, and then the boot option screen is
displayed. This screen is visible for several seconds before the system attempts to
boot from either a diskette, CD, or hard drive. During this time, the menu on the
screen allows you to install an operating system or make changes to the server
configuration in RBSU.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error
messages and run RBSU remotely through a serial connection to the server COM
port. The server that you are remotely configuring does not require a keyboard
and mouse.
For more information about BIOS Serial Console, refer to the BIOS Serial
Console User Guide on the Documentation CD or the HP website
(http://www.hp.com/servers/smartstart
Array Configuration Utility
ACU is a browser-based utility with the following features:
• Runs as a local application or remote service
• Supports online array capacity expansion, logical drive extension,
assignment of online spares, and RAID or stripe size migration
).
Server software and configuration utilities 55
• Suggests the optimum configuration for an unconfigured system
• Provides different operating modes, enabling faster configuration or greater
control over the configuration options
• Remains available any time that the server is on
• Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600
resolution and 256 colors. Servers running Microsoft® operating systems require
Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to
the README.TXT file for additional browser and support information.
For more information, refer to the HP Array Configuration Utility User Guide on
the Documentation CD or the HP website (http://www.hp.com
).
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server
deployments. The RDP software integrates two powerful products: Altiris
Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console
provides simplified point-and-click and drag-and-drop operations that enable you
to deploy target servers, including server blades, remotely. It enables you to
perform imaging or scripting functions and maintain software images.
For more information about the RDP, refer to the HP ProLiant Essentials Rapid
Deployment Pack CD or refer to the HP website
(http://www.hp.com/servers/rdp
).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number
and the product ID.
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the System Options menu.
56 HP ProLiant DL320 Generation 3 Server User Guide
3. Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded
into the system during the manufacturing process and
should NOT be modified. This option should only be used
by qualified service personnel. This value should always
match the serial number sticker located on the chassis.
4. Press the Enter key to clear the warning.
5. Enter the serial number and press the Enter key.
6. Select Product ID.
7. Enter the product ID and press the Enter key.
8. Press the Esc key to close the menu.
9. Press the Esc key to exit RBSU.
10. Press the F10 key to confirm exiting RBSU. The server will automatically
reboot.
Management tools
List of tools:
Automatic Server Recovery..........................................................................................................57
ROMPaq utility ............................................................................................................................57
System Online ROM flash component utility ..............................................................................57
Integrated Lights-Out technology.................................................................................................58
Erase Utility..................................................................................................................................59
Management Agents.....................................................................................................................60
HP Systems Insight Manager .......................................................................................................60
Redundant ROM support..............................................................................................................61
USB support and functionality .....................................................................................................62
Server software and configuration utilities 57
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating
system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe
timer, the ASR timer, starts when the System Management driver, also known as
the Health Driver, is loaded. When the operating system is functioning properly,
the system periodically resets the timer. However, when the operating system
fails, the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time
after a system hang or shutdown. At the same time, the HP SIM console notifies
you by sending a message to a designated pager number that ASR has restarted
the system. You can disable ASR from the HP SIM console or through RBSU.
ROMPaq utility
Flash ROM enables you to upgrade the firmware (BIOS) with system or option
ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the
diskette drive and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one
exists) of available ROM revisions. This procedure is the same for both system
and option ROMPaq utilities.
For more information about the ROMPaq utility, refer to the HP website
(http://www.hp.com/servers/manage
).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to
efficiently upgrade system or controller ROM images across a wide range of
servers and array controllers. This tool has the following features:
• Works offline and online
• Supports Microsoft® Windows NT®, Windows® 2000, Windows® Server
2003, Novell Netware, and Linux operating systems
58 HP ProLiant DL320 Generation 3 Server User Guide
IMPORTANT: This utility supports operating systems that may not be
supported by the server. For operating systems supported by the
server, refer to the HP website (http://www.hp.com/go/supportos
• Integrates with other software maintenance, deployment, and operating
system tools
• Automatically checks for hardware, firmware, and operating system
dependencies, and installs only the correct ROM upgrades required by each
target server
To download the tool and for more information, refer to the HP website
(http://h18000.www1.hp.com/support/files/index.html
Integrated Lights-Out technology
The iLO subsystem is a standard component of selected ProLiant servers that
provides server health and remote server manageability. The iLO subsystem
includes an intelligent microprocessor, secure memory, and a dedicated network
interface. This design makes iLO independent of the host server and its operating
system. The iLO subsystem provides remote access to any authorized network
client, sends alerts, and provides other server management functions.
).
).
Using iLO, you can:
• Remotely power up, power down, or reboot the host server.
• Send alerts from iLO regardless of the state of the host server.
• Access advanced troubleshooting features through the iLO interface.
• Diagnose iLO using HP SIM through a web browser and SNMP alerting.
For more information about iLO features, refer to the Integrated Lights-Out User
Guide on the Documentation CD or on the HP website
(http://www.hp.com/servers/lights-out
iLO ROM-Based Setup Utility
HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is
designed to assist you with setting up iLO on a network; it is not intended for
continued administration.
).
Server software and configuration utilities 59
To run iLO RBSU:
1. Restart or power up the server.
2. Press the F8 key when prompted during POST. The iLO RBSU runs.
3. Enter a valid iLO user ID and password with the appropriate iLO privileges
(Administer User Accounts, Configure iLO Settings). Default account
information is located on the iLO Default Network Settings tag.
4. Make and save any necessary changes to the iLO configuration.
5. Exit iLO RBSU.
HP recommends using DNS/DHCP with iLO to simplify installation. If
DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP
and to configure the IP address and the subnet mask:
1. Restart or power up the server.
2. Press the F8 key when prompted during POST. The iLO RBSU runs.
3. Enter a valid iLO user ID and password with the appropriate iLO privileges
(Administer User Accounts, Configure iLO Settings). Default account
information is located on the iLO Default Network Settings tag.
4. Select Network, DNS/DHCP, press the Enter key, and then select DHCP
5. Select Network, NIC and TCP/IP, press the Enter key, and type the
6. Save the changes. The iLO system automatically resets to use the new setup
Erase Utility
Enable. Press the spacebar to turn off DHCP. Be sure that DHCP Enable is
set to Off and save the changes.
appropriate information in the IP Address, Subnet Mask, and Gateway IP
Address fields.
when you exit iLO RBSU.
CAUTION: Perform a backup before running the System
Erase Utility. The utility sets the system to its original factory state,
deletes the current hardware configuration information, including array
setup and disk partitioning, and erases all connected hard drives
completely. Refer to the instructions for using this utility.
60 HP ProLiant DL320 Generation 3 Server User Guide
Run the Erase Utility if you need to erase the system for the following reasons:
• You want to install a new operating system on a server with an existing
operating system.
• You want to change the operating system selection.
• You encounter a failure-causing error during the SmartStart installation.
• You encounter an error when completing the steps of a factory-installed
operating system installation.
The Erase Utility can be accessed from the Software and Drivers Download
website (http://www.hp.com/go/support
) or the Maintenance Utilities menu of
the SmartStart CD ("SmartStart software" on page 51
Management Agents
Management Agents provide the information to enable fault, performance, and
configuration management. The agents allow easy manageability of the server
through HP SIM software, and third-party SNMP management platforms.
Management Agents are installed with every SmartStart assisted installation or
can be installed through the HP PSP. The Systems Management homepage
provides status and direct access to in-depth subsystem information by accessing
data reported through the Management Agents. For additional information, refer
to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP
website (http://www.hp.com/servers/manage
).
).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to
accomplish normal administrative tasks from any remote location, using a web
browser. HP SIM provides device management capabilities that consolidate and
integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the PreFailure Warranty for processors, hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant
Essentials Foundation Pack or the HP SIM website
(http://www.hp.com/go/hpsim
).
Server software and configuration utilities 61
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant
ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB
ROMs. In the standard implementation, one side of the ROM contains the current
ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and
saves the current ROM as a backup, enabling you to switch easily to the alternate
ROM version if the new ROM becomes corrupted for any reason. This feature
protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
Access to redundant ROM settings
side of the ROM.
To access the redundant ROM through RBSU:
1. Access RBSU by pressing the F9 key during powerup when the prompt is
displayed in the upper right corner of the screen.
2. Select Advanced Options.
3. Select Redundant ROM Selection.
4. Select the ROM version.
5. Press the Enter key.
6. Press the Esc key to exit the current menu or press the F10 key to exit
RBSU. The server restarts automatically.
To access the redundant ROM manually:
1. Power down the server ("Powering down the server" on page 19
2. Remove the access panel ("Removing the access panel" on page 21
).
).
3. Set positions 1, 5, and 6 of the system maintenance switch to On.
62 HP ProLiant DL320 Generation 3 Server User Guide
4. Install the access panel ("Installing the access panel" on page 22).
5. Power up the server ("Powering up the server" on page 19
6. Wait for the server to emit two beeps.
7. Repeat steps 1 and 2.
8. Set positions 1, 5, and 6 of the system maintenance switch to Off.
9. Repeat steps 4 and 5.
When the server boots, the system identifies whether the current ROM bank is
corrupt. If a corrupt ROM is detected, the system boots from the backup ROM
and alerts you through POST or IML that the ROM bank is corrupt.
If both the current and backup versions of the ROM are corrupt, the server
automatically enters ROMPaq disaster recovery mode.
USB support and functionality
USB support (on page 62)
Internal USB functionality (on page 63
USB support
).
)
HP provides both standard USB support and legacy USB support. Standard
support is provided by the operating system through the appropriate USB device
drivers. HP provides support for USB devices before the operating system loads
through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the
hardware.
Legacy USB support provides USB functionality in environments where USB
support is normally not available. Specifically, HP provides legacy USB
functionality for:
• POST
• RBSU
• Diagnostics
Server software and configuration utilities 63
• DOS
• Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html
).
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. The
internal connector shares the same bus with the front external USB connector,
and connecting a device to both the front internal and front external USB
connectors is not supported. This solution provides for use of a permanent boot
drive from a USB drive key installed in the front internal connector, avoiding
issues of clearance on the front of the rack and physical access to secure data.
For additional security, you can individually disable the front, rear, and internal
USB connectors through RBSU. Disabling the rear USB connectors in RBSU
disables both rear USB ports.
Diagnostic tools
List of tools:
Survey Utility ...............................................................................................................................63
Array Diagnostic Utility ...............................................................................................................64
HP Insight Diagnostics .................................................................................................................64
Integrated Management Log.........................................................................................................64
Survey Utility
Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and
software information on ProLiant servers.
This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, refer to the HP website
(http://www.hp.com/go/supportos
).
64 HP ProLiant DL320 Generation 3 Server User Guide
If a significant change occurs between data-gathering intervals, the Survey
Utility marks the previous information and overwrites the Survey text files to
reflect the latest changes in the configuration.
Survey Utility is installed with every SmartStart-assisted installation or can be
installed through the HP PSP.
Array Diagnostic Utility
ADU is tool that collects information about array controllers and generates a list
of detected problems. ADU can be accessed from the SmartStart CD
("SmartStart software" on page 51
(http://www.hp.com
).
) or downloaded from the HP website
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both
offline and online versions, that provides diagnostics and troubleshooting
capabilities to assist IT administrators who verify server installations,
troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and
component testing while the OS is not running. To run this utility, launch the
SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures
system configuration and other related data needed for effective server
management. Available in Microsoft® Windows® and Linux versions, the utility
helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form.
The IML timestamps each event with 1-minute granularity.
).
Server software and configuration utilities 65
You can view recorded events in the IML in several ways, including the
following:
• From within HP SIM ("HP Systems Insight Manager" on page 60
• From within Survey Utility ("Integrated Management Log" on page 64
page 63
)
)
, on
• From within operating system-specific IML viewers
– For NetWare: IML Viewer
– For Windows®: IML Viewer
– For Linux: IML Viewer Application
• From within HP Insight Diagnostics (on page 64
)
For more information, refer to the Management CD in the HP ProLiant Essentials
Foundation Pack.
Keeping the system current
List of tools:
Drivers ..........................................................................................................................................65
Resource Paqs...............................................................................................................................66
ProLiant Support Packs ................................................................................................................66
Operating system version support ................................................................................................66
Change control and proactive notification....................................................................................66
Care Pack......................................................................................................................................67
Drivers
The server includes new hardware that may not have driver support on all
operating system installation media.
If you are installing a SmartStart-supported operating system, use the SmartStart
software (on page 51
) and its Assisted Path feature to install the operating system
and latest driver support.
66 HP ProLiant DL320 Generation 3 Server User Guide
NOTE: If you are installing drivers from the SmartStart CD or the
Software Maintenance CD, refer to the SmartStart website
(http://www.hp.com/servers/smartstart
latest version of SmartStart. For more information, refer to the
documentation provided with the SmartStart CD.
) to be sure that you are using the
If you do not use the SmartStart CD to install an operating system, drivers for
some of the new hardware are required. These drivers, as well as other option
drivers, ROM images, and value-add software can be downloaded from the HP
website (http://www.hp.com/support
IMPORTANT: Always perform a backup before installing or updating
device drivers.
).
Resource Paqs
Resource Paqs are operating system-specific packages of tools, utilities, and
information for HP servers running certain Microsoft® or Novell operating
systems. The Resource Paqs include utilities to monitor performance, software
drivers, customer support information, and white papers on the latest server
integration information. Refer to the Enterprise Partnerships website
(http://h18000.www1.hp.com/partners
on the operating system, and follow the link to the appropriate Resource Paq.
), select Microsoft or Novell, depending
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers,
utilities, and management agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to
60 days in advance of upcoming hardware and software changes on HP
commercial products.
).
Server software and configuration utilities 67
For more information, refer to the HP website
(http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html
).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand
standard product warranty with easy-to-buy, easy-to-use support packages that
help you make the most of your server investments. Refer to the Care Pack
website (http://www.hp.com/hps/carepack/servers/cp_proliant.html
).
69
Battery replacement
If the server no longer automatically displays the correct date and time, you may
need to replace the battery that provides power to the real-time clock. Under
normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium
manganese dioxide, a vanadium pentoxide, or an alkaline battery
pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than
60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts,
or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1. Power down the server ("Powering down the server" on page 19
).
2. Extend or remove the server from the rack ("Preparation procedures" on page
).
20
3. Remove the access panel ("Removing the access panel" on page 21
).
4. Remove the PCI riser cage ("Removing the PCI riser board assembly" on
page 22
).
CAUTION: To prevent damage to the server or expansion
boards, power down the server and remove all AC power cords before
removing or installing the PCI riser cage.
70 HP ProLiant DL320 Generation 3 Server User Guide
5. Remove the battery.
IMPORTANT: Replacing the system board battery resets the system
ROM to its default configuration. After replacing the battery, reconfigure
the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an
authorized reseller or an authorized service provider.
71
Troubleshooting
In this section
Server diagnostic steps .................................................................................................................71
Important safety information........................................................................................................72
Preparing the server for diagnosis ................................................................................................75
Symptom information...................................................................................................................76
Service notifications .....................................................................................................................77
Loose connections ........................................................................................................................77
Diagnostic steps............................................................................................................................77
Other information resources .........................................................................................................93
Server diagnostic steps
This section covers the steps to take in order to diagnose a problem quickly.
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 78
)," and
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 80
)." The General diagnosis flowchart is a generic
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
IMPORTANT: This guide provides information for multiple servers.
Some information may not apply to the server you are troubleshooting.
Refer to the server documentation for information on procedures,
hardware options, software tools, and operating systems supported by
the server.
WARNING: To avoid potential problems, ALWAYS read
the warnings and cautionary information in the server
documentation before removing, replacing, reseating, or modifying
system components.
72 HP ProLiant DL320 Generation 3 Server User Guide
Important safety information
Familiarize yourself with the safety information in the following sections before
troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document
provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of
potentially hazardous conditions.
This symbol indicates the presence of hazardous
energy circuits or electric shock hazards. Refer all servicing to
qualified personnel.
WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure. Refer all maintenance,
upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric
shock hazards. The area contains no user or field serviceable
parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock
hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a
network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to
the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
Troubleshooting 73
This symbol indicates the presence of a hot surface
or hot component. If this surface is contacted, the potential for
injury exists.
WARNING: To reduce the risk of injury from a hot component,
allow the surface to cool before touching.
49-109 kg
100-240 lb
This symbol indicates that the component exceeds the
recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the
equipment, observe local occupational health and safety
requirements and guidelines for manual material handling.
These symbols, on power supplies or
systems, indicate that the equipment is supplied by multiple
sources of power.
WARNING: To reduce the risk of injury from electric shock,
remove all power cords to completely disconnect power from the
system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP
should attempt to repair this equipment. All troubleshooting and
repair procedures are detailed to allow only subassembly/modulelevel repair. Because of the complexity of the individual boards
and subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
74 HP ProLiant DL320 Generation 3 Server User Guide
WARNING: To reduce the risk of personal injury or
damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack
installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become
unstable if more than one component is extended for any
reason.
WARNING: To reduce the risk of electric shock or damage
to the equipment:
• Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
• Unplug the power cord from the power supply to disconnect
power to the equipment.
• Do not route the power cord where it can be walked on or
pinched by items placed against it. Pay particular attention to
the plug, electrical outlet, and the point where the cord extends
from the server.
49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the
equipment:
Troubleshooting 75
• Observe local occupation health and safety requirements and
guidelines for manual handling.
• Obtain adequate assistance to lift and stabilize the chassis
during installation or removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power
supplies and any other removable module to reduce the overall
weight of the product.
CAUTION: To properly ventilate the system, you must provide
at least 7.6 cm (3.0 in) of clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded
(earthed). To ensure proper operation, plug the AC power cord into a
properly grounded AC outlet only.
Preparing the server for diagnosis
1. Be sure the server is in the proper operating environment with adequate
power, air conditioning, and humidity control. Refer to the server
documentation ("Environmental specifications" on page 107
environmental conditions.
2. Record any error messages displayed by the system.
3. Remove all diskettes and CDs from the media drives.
4. Power down the server and peripheral devices if you will be diagnosing the
server offline. Always perform an orderly shutdown, if possible. This means
you must:
a. Exit any applications.
b. Exit the operating system.
c. Power down the server ("Powering down the server" on page 19
) for required
).
76 HP ProLiant DL320 Generation 3 Server User Guide
5. Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want
to use it to print error messages.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.
– You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
– HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
– HP recommends you have access to the server documentation
("Environmental specifications" on page 107
information.
) for server-specific
Symptom information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed between the time the server was working and now?
• Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
• Has the server exhibited problem symptoms for a period of time?
• If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
• Run HP Insight Diagnostics (on page 64
current configuration or to compare it to previous configurations.
• Refer to your hardware and software records for information.
) and use the survey page to view the
Troubleshooting 77
Service notifications
To find out the latest service notifications, refer to the HP website
(http://www.hp.com/products/servers/platforms
). Select the appropriate server
model, and then click the Documentation link on the product page.
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external
and internal components.
• Remove and check all data and power cables for damage. Be sure no cables
have bent pins or damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables
connected to the server are correctly routed through the tray.
• Be sure each device is properly seated.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is
not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the
connectors and sockets for bent pins or other damage.
Diagnostic steps
To effectively troubleshoot a problem, HP recommends that you start with the
first flowchart in this section, "Start diagnosis flowchart (on page 78
follow the appropriate diagnostic path. If the other flowcharts do not provide a
troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 80
troubleshooting process to be used when the problem is not server-specific or is
not easily categorized into the other flowcharts.
)," and
)." The General diagnosis flowchart is a generic
78 HP ProLiant DL320 Generation 3 Server User Guide
The available flowcharts include:
• Start diagnosis flowchart (on page 78
• General diagnosis flowchart (on page 80)
• Power-on problems flowchart (on page 82
• POST problems flowchart (on page 85)
• OS boot problems flowchart (on page 87
• Server fault indications flowchart (on page 90)
The number contained in parentheses in the flowchart boxes corresponds to a
table with references to other detailed documents or troubleshooting instructions.
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item Refer to
1 "General diagnosis flowchart (on page 80)"
2 "Power-on problems flowchart (on page 82)"
3 "POST problems flowchart (on page 85)"
4 "OS boot problems flowchart (on page 87)"
)
)
)
5 "Server fault indications flowchart (on page 90)"
Troubleshooting 79
80 HP ProLiant DL320 Generation 3 Server User Guide
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.
Item Refer to
1 "Symptom Information (on page 76)"
2 "Loose Connections (on page 77)"
3 "Service Notifications (on page 77)"
4 Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
5 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
6 • Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
• "Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
)
)
)
).
7 • "Server Information You Need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• "Operating System Information You Need" in the HP
ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support
8 "Contacting HP Technical Support or an Authorized Reseller" in
the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support
).
).
).
Troubleshooting 81
82 HP ProLiant DL320 Generation 3 Server User Guide
Power-on problems flowchart
Symptoms:
• The server does not power on.
• The system power LED is off or amber.
• The internal health LED is red or amber.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power supply cord improperly seated to system board
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem
• Faulty internal component
Item Refer to
1 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
2 "HP Insight Diagnostics (on page 64)"
3 "Loose Connections (on page 77)"
4 Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
5 "Integrated Management Log (on page 64)"
6 "Power Source Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support
).
)
).
Troubleshooting 83
Item Refer to
7 • "Power Supply Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
8 "System Open Circuits and Short Circuits" in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation
CD or on the HP website (http://www.hp.com/support
).
)
).
84 HP ProLiant DL320 Generation 3 Server User Guide
Troubleshooting 85
POST problems flowchart
Symptoms:
• Server does not complete POST
NOTE: The server has completed POST when the system attempts to
access the boot device.
• Server completes POST with errors
Possible Problems:
• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device
Item Refer to
1 "POST Error Messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support
).
2 "Video Problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support
).
3 KVM or RILOE documentation
4 "Loose Connections (on page 77)"
5 Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
6 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
7 • "Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
).
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
)
86 HP ProLiant DL320 Generation 3 Server User Guide
Troubleshooting 87
OS boot problems flowchart
Symptoms:
• Server does not boot a previously installed operating system
• Server does not boot SmartStart
Possible Causes:
• Corrupted operating system
• Hard drive subsystem problem
Item Refer to
1 HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2 "POST Problems ("POST problems flowchart" on page 85)"
3 • "Hard Drive Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• Controller documentation
).
4 "HP Insight Diagnostics (on page 64)"
5 • "Loose Connections (on page 77)"
• "CD-ROM and DVD Drive Problems" in the HP ProLiant
Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(http://www.hp.com/support
• Controller documentation
6 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
7 • "Operating System Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• "Contacting HP Technical Support or an Authorized
Reseller" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support
).
)
).
).
88 HP ProLiant DL320 Generation 3 Server User Guide
Item Refer to
8 • "Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
9 "General Diagnosis Flowchart (on page 80)"
).
)
Troubleshooting 89
90 HP ProLiant DL320 Generation 3 Server User Guide
Server fault indications flowchart
Symptoms:
• Server boots, but a fault event is reported by Insight Management Agents (on
page 60
• Server boots, but the internal health LED is red or amber
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported component installed
• Redundancy failure
• System overtemperature condition
Item Refer to
1 "Management Agents (on page 60)"
2 • "Integrated Management Log (on page 64)"
)
• "Event List Error Messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support).
3 Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
4 System Management Homepage
(http://h18013.www1.hp.com/products/servers/management/ag
ents/index.html)
5 "Power-On Problems ("Power-on problems flowchart" on page
82
)"
6 • "Hard Drive Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
7 "HP Insight Diagnostics (on page 64)"
)
).
)
Troubleshooting 91
Item Refer to
8 • "Hardware Problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
• Server maintenance and service guide, located on the
Documentation CD or the HP website
(http://www.hp.com/products/servers/platforms
).
)
92 HP ProLiant DL320 Generation 3 Server User Guide
Troubleshooting 93
Other information resources
For additional troubleshooting information, refer to the HP ProLiant Servers
Troubleshooting Guide on the Documentation CD.
For information on warranties and service and support upgrades (Care Pack
services), refer to the HP website (http://www.hp.com/support
).
95
Electrostatic discharge
In this section
Preventing electrostatic discharge ................................................................................................95
Grounding methods to prevent electrostatic discharge.................................................................96
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow
when setting up the system or handling parts. A discharge of static electricity
from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe
containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-
free workstations.
• Place parts on a grounded surface before removing them from their
containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or
assembly.
96 HP ProLiant DL320 Generation 3 Server User Guide
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following
methods when handling or installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or
computer chassis. Wrist straps are flexible straps with a minimum of
1 megohm ±10 percent resistance in the ground cords. To provide proper
ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the
straps on both feet when standing on conductive floors or dissipating floor
mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an
authorized reseller install the part.
For more information on static electricity or assistance with product installation,
contact an authorized reseller.
97
Regulatory compliance notices
In this section
Regulatory compliance identification numbers............................................................................97
Federal Communications Commission notice..............................................................................98
Declaration of conformity for products marked with the FCC logo, United States only .............99
Modifications..............................................................................................................................100
Cables .........................................................................................................................................100
Mouse compliance statement......................................................................................................100
Canadian notice (Avis Canadien)...............................................................................................100
European Union regulatory notice..............................................................................................101
Japanese notice ...........................................................................................................................102
BSMI notice................................................................................................................................102
Korean notice A&B....................................................................................................................103
Laser compliance........................................................................................................................103
Battery replacement notice .........................................................................................................104
Taiwan battery recycling notice .................................................................................................105
Power cord statement for Japan..................................................................................................105
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this
product has been assigned a unique regulatory model number. The regulatory
model number can be found on the product nameplate label, along with all
required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The
regulatory model number is not the marketing name or model number of the
product.
98 HP ProLiant DL320 Generation 3 Server User Guide
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and
Regulations has established Radio Frequency (RF) emission limits to provide an
interference-free radio frequency spectrum. Many electronic devices, including
computers, generate RF energy incidental to their intended function and are,
therefore, covered by these rules. These rules place computers and related
peripheral devices into two classes, A and B, depending upon their intended
installation. Class A devices are those that may reasonably be expected to be
installed in a business or commercial environment. Class B devices are those that
may reasonably be expected to be installed in a residential environment (for
example, personal computers). The FCC requires devices in both classes to bear
a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the
equipment. Class B devices have an FCC logo or ID on the label. Class A
devices do not have an FCC logo or ID on the label. After you determine the
class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
personal expense.
Regulatory compliance notices 99
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality
improvement, calls may be recorded or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
100 HP ProLiant DL320 Generation 3 Server User Guide
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
• 1-281-514-3333
To identify this product, refer to the part, series, or model number found on the
product.
Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Hewlett-Packard Company may
void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic
RFI/EMI connector hoods in order to maintain compliance with FCC Rules and
Regulations.
Mouse compliance statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
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