Hp PROLIANT DL180, PROLIANT DL140 G3, PROLIANT DL140 G2 User Guide

HP ProLiant DL100 Series Server

User Guide

Part Number 384049-004

uly 2007 (Fourth Edition)

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Operations................................................................................................................................... 5

Power up the server................................................................................................................................... 5

Power down the server............................................................................................................................... 5

Access panel ............................................................................................................................................ 5

Setup........................................................................................................................................... 7

Optional installation services ...................................................................................................................... 7

Optimum environment................................................................................................................................ 8

Space and airflow requirements ........................................................................................................ 8

Temperature requirements................................................................................................................. 8

Power requirements .........................................................................................................................9

Electrical grounding requirements ...................................................................................................... 9

Rack warnings ........................................................................................................................................ 10

Installing hardware options....................................................................................................................... 10

Installing the server into the rack................................................................................................................ 10

Powering up and configuring the server ..................................................................................................... 10

Installing the operating system................................................................................................................... 10

Registering the server............................................................................................................................... 11

Hardware options installation....................................................................................................... 12

Introduction ............................................................................................................................................ 12

Processor option...................................................................................................................................... 12

Optical drive option ................................................................................................................................ 12

Memory options...................................................................................................................................... 13

PCI I/O device option.............................................................................................................................. 13

Hard drive options .................................................................................................................................. 13

Hard drive backplane options................................................................................................................... 13

Power supply options............................................................................................................................... 13

Software and configuration utilities ............................................................................................... 14

ROMPaq Utility ....................................................................................................................................... 14

Lights-Out 100i Remote Management ........................................................................................................ 14

HP Insight Diagnostics.............................................................................................................................. 14

Drivers................................................................................................................................................... 15

Updating firmware .................................................................................................................................. 15

Troubleshooting .......................................................................................................................... 16

Common problem resolution ..................................................................................................................... 16

Loose connections.......................................................................................................................... 16

Service notifications....................................................................................................................... 16

Problem diagnosis ................................................................................................................................... 16

Important safety information............................................................................................................ 17

Preparing the server for diagnosis.................................................................................................... 19

Symptom information ..................................................................................................................... 19

Diagnostic steps ............................................................................................................................ 19

Hardware problems................................................................................................................................. 30

Hardware problems....................................................................................................................... 30

Contents 3

Contacting HP............................................................................................................................... 48

Software tools and solutions ..................................................................................................................... 53

Introduction to software problems .................................................................................................... 53

Firmware maintenance................................................................................................................... 56

Battery replacement .................................................................................................................... 59

Regulatory compliance notices ..................................................................................................... 60

Regulatory compliance identification numbers............................................................................................. 60

Federal Communications Commission notice............................................................................................... 60

FCC rating label............................................................................................................................ 61

Class A equipment......................................................................................................................... 61

Class B equipment......................................................................................................................... 61

Declaration of conformity for products marked with the FCC logo, United States only....................................... 61

Modifications.......................................................................................................................................... 62

Cables................................................................................................................................................... 62

Canadian notice (Avis Canadien).............................................................................................................. 62

European Union regulatory notice ............................................................................................................. 62

Disposal of waste equipment by users in private households in the European Union ......................................... 63

Japanese notice ...................................................................................................................................... 63

BSMI notice............................................................................................................................................ 64

Korean notice ......................................................................................................................................... 64

Laser compliance .................................................................................................................................... 64

Battery replacement notice........................................................................................................................ 65

Taiwan battery recycling notice................................................................................................................. 65

Power cord statement for Japan................................................................................................................. 66

Acoustics statement for Germany (Geräuschemission) .................................................................................. 66

Electrostatic discharge................................................................................................................. 67

Preventing electrostatic discharge .............................................................................................................. 67

Grounding methods to prevent electrostatic discharge.................................................................................. 67

Technical support........................................................................................................................ 68

Before you contact HP.............................................................................................................................. 68

HP contact information............................................................................................................................. 68

Customer Self Repair ............................................................................................................................... 68

Acronyms and abbreviations........................................................................................................ 76

Index......................................................................................................................................... 80

Contents 4

Operations

In this section

Power up the server.................................................................................................................................. 5

Power down the server.............................................................................................................................. 5

Access panel ........................................................................................................................................... 5

Power up the server

To power up the server, press the Power On button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On button does not completely shut off system power. Portions of the power supply and some internal

1. Shut down the operating system as directed by the operating system documentation.

2. Press the Power On button to place the server in standby mode. When the server activates standby

circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

power mode, the system power LED changes from green to off.

3. Disconnect the power cords.

The system is now without power.

Access panel

1. Power down the server (on page 5).

2. Extend and remove the server from the rack.

3. Do one of the following:

o Using a Torx screwdriver, loosen the thumbscrew located at the rear of the server. o Loosen the thumbscrew located on the server rear panel.

4. Slide the access panel back about 1.5 cm (0.5 in).

5. Lift and remove the access panel.

NOTE: The server may look different from that shown.

Operations 5

To replace the component, reverse the removal procedure.

Operations 6

Setup

In this section

Optional installation services ..................................................................................................................... 7

Optimum environment............................................................................................................................... 8

Rack warnings ....................................................................................................................................... 10

Installing hardware options ..................................................................................................................... 10

Installing the server into the rack .............................................................................................................. 10

Powering up and configuring the server.................................................................................................... 10

Installing the operating system ................................................................................................................. 10

Registering the server.............................................................................................................................. 11

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

• Hardware support

o 6-hour call-to-repair o 4-hour 24x7 same day o 4-hour same business day

• Software support

o Microsoft® o Linux

• Integrated hardware and software support

o Critical Service o Proactive 24 o Support Plus o Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

Setup 7

Optimum environment

When installing the server, select a location that meets the environmental standards described in this

Space and airflow requirements

section.

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the

ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This

arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high

airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure

adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow

5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack

must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.

Setup 8

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack. Consult the electrical

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.

authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Setup 9

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a

rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U

rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always

handle the rack from both sides.

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page

12)."

Installing the server into the rack

Refer to the installation instructions that ship with the rack kit to install the server into the rack.

Powering up and configuring the server

To power up the server, press the Power On/Standby button.

For detailed information on configuring the server, see the server installation sheet.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, see the HP website (http://www.hp.com/go/supportos

To install an operating system on the server, insert the operating system CD into the optional optical drive and reboot the server. This process may require you to obtain additional drivers from the Support CD shipped with the server or the CD that shipped with the option. Any drivers that require a diskette for installation will require an optional USB diskette drive. The drivers may have updates that are available on the HP website (http://www.hp.com/support

Setup 10

Follow the on-screen instructions to begin the installation process.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Setup 11

Hardware options installation

In this section

Introduction ........................................................................................................................................... 12

Processor option..................................................................................................................................... 12

Optical drive option ............................................................................................................................... 12

Memory options..................................................................................................................................... 13

PCI I/O device option ............................................................................................................................ 13

Hard drive options ................................................................................................................................. 13

Hard drive backplane options.................................................................................................................. 13

Power supply options.............................................................................................................................. 13

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

For HP-supported options, refer to the Quickspecs on the HP website (http://www.hp.com/servers/proliant

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

CAUTION: Before installing any options, power down the server to prevent damage to the

server and the equipment ("Power down the server" on page 5).

Processor option

For server-specific processor installation instructions, refer to the installation instructions included with the processor option kit.

CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix

processors of different types or speeds.

Optical drive option

For server-specific optical drive installation instructions, see the installation sheet included with the option kit.

Hardware options installation 12

Memory options

For server-specific memory installation guidelines, refer to the installation sheet included with the server.

PCI I/O device option

For server-specific PCI I/O device installation instructions, see the installation instructions included with the PCI I/O device option kit.

Hard drive options

For server-specific hard drive installation instructions, refer to the installation sheet included with the server.

Hard drive backplane options

For server-specific hard drive backplane installation instructions, see the installation sheet included with the server.

Power supply options

For server-specific power supply installation instructions, see the installation sheet included with the server.

Hardware options installation 13

Software and configuration utilities

In this section

ROMPaq Utility ...................................................................................................................................... 14

Lights-Out 100i Remote Management ....................................................................................................... 14

HP Insight Diagnostics............................................................................................................................. 14

Drivers .................................................................................................................................................. 15

Updating firmware ................................................................................................................................. 15

ROMPaq Utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage

To flash the ROM using ROMPaq:

1. Download the system ROMPaq utility diskette for each target server or option for which a ROM flash

is planned. ROMPaq downloads are available on the HP website (http://www.hp.com/support

2. Shut down each server where the system or option ROM images are to be upgraded and reboot

using the correct ROMPaq diskette for that server.

3. Follow the interactive session in the ROMPaq utility, which enables you to select the devices to be

flashed.

4. After the ROMPaq utility flashes the ROM for the selected devices, cycle power manually to reboot

the system back into the operating system.

Lights-Out 100i Remote Management

The server supports Lights-Out 100i Remote Management functionality. For more information, see the server-specific information on the HP website (http://www.hp.com/servers/proliant

HP Insight Diagnostics

The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly. The utility has online help and can be accessed using the Insight Diagnostics CD or at the HP website (http://www.hp.com/support

Software and configuration utilities 14

Drivers

HP drivers and utilities can be found on the Support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support

IMPORTANT: Always perform a backup before installing or updating device drivers.

Updating firmware

To update the server firmware (BIOS or BMC), use the ROMPaq utility (on page 14).

Software and configuration utilities 15

Troubleshooting

In this section

Common problem resolution.................................................................................................................... 16

Problem diagnosis.................................................................................................................................. 16

Hardware problems................................................................................................................................ 30

Software tools and solutions .................................................................................................................... 53

Common problem resolution

Loose connections (on page 16)

Service notifications (on page 16)

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server

are correctly routed through the tray.

• Be sure each device is properly seated.

• If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms Documentation link on the product page.

Problem diagnosis

This section covers the steps to take in order to diagnose a problem quickly.

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 20)," and follow the appropriate diagnostic path. If the other

). Select the appropriate server model, and then click the

Troubleshooting 16

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 21)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying system components

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

Troubleshooting 17

This symbol indicates that the component exceeds the recommended weight for one

11.33 - 26.30 kg

25 - 58 lb

individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

11.33 - 26.30 kg

25 - 58 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for

manual handling.

• Obtain adequate assistance to lift and stabilize the chassis during installation or

removal.

• The server is unstable when not fastened to the rails.

• When mounting the server in a rack, remove the power supplies and any other

removable module to reduce the overall weight of the product.

Troubleshooting 18

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

clearance at the front and back of the server.

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Preparing the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning,

and humidity control. Refer to the server documentation for required environmental conditions.

2. Record any error messages displayed by the system.

3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always

perform an orderly shutdown, if possible. This means you must:

a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 5).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up

the server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and

software utilities, necessary to troubleshoot the problem.

HP recommends you have access to the server documentation for server-specific information.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed since the time the server was working?

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 14) and use the survey page to view the current configuration

or to compare it to previous configurations.

• Refer to your hardware and software records for information.

• Refer to server LEDs and their statuses.

Diagnostic steps

Troubleshooting 19

The available flowcharts include:

• Start diagnosis flowchart (on page 20)

• General diagnosis flowchart (on page 21)

• Power-on problems flowchart (on page 23)

• POST problems flowchart (on page 25)

• OS boot problems flowchart (on page 27)

• Server fault indications flowchart (on page 29)

The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions.

Start diagnosis flowchart

Use the following flowchart and table to start the diagnostic process.

Item See

1 "General diagnosis flowchart (on page 21)"

2 "Power-on problems flowchart (on page 23)"

3 "POST problems flowchart (on page 25)"

4 "OS boot problems flowchart (on page 27)"

5 "Server fault indications flowchart (on page 29)"

Troubleshooting 20

General diagnosis flowchart

The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart.

Item See

1 "Symptom information (on page 19)"

2 "Loose connections (on page 16)"

3 "Service notifications (on page 16)"

4 The most recent version of a particular server or option

firmware is available on the following websites:

• HP Support website (http://www.hp.com/support)

• HP ROM-BIOS/Firmware Updates website

(http://h18023.www1.hp.com/support/files/server/u

s/romflash.html)

5 "General memory problems are occurring (on page 39)"

Troubleshooting 21

Item See

• Server maintenance and service guide, located on the

Support CD or the HP website (http://www.hp.com/products/servers/platforms

• "Hardware problems (on page 30)"

• Server maintenance and service guide, located on the

Support CD or the HP website (http://www.hp.com/products/servers/platforms

• Server maintenance and service guide, located on the

Support CD or the HP website (http://www.hp.com/products/servers/platforms

• "Hardware problems (on page 30)"

• "Server information you need (on page 48)"

• "Operating system information you need (on page 49)"

9 "HP contact information (on page 68)"

)

Troubleshooting 22

Power-on problems flowchart

Symptoms:

• The server does not power on.

• The system power LED is off or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Troubleshooting 23

Possible causes:

• Improperly seated or faulty power supply

• Loose or faulty power cord

• Power source problem

• Power on circuit problem

• Improperly seated component or interlock problem

• Faulty internal component

Item See

1 Server maintenance and service guide, located on the Support CD or the

HP website (http://www.hp.com/products/servers/platforms

2 "General diagnosis flowchart (on page 21)"

3 "Loose connections (on page 16)"

4 "Power source problems (on page 31)"

• "Power supply problems (on page 31)"

• Server maintenance and service guide, located on the Support CD or

the HP website (http://www.hp.com/products/servers/platforms

6 "System open circuits and short circuits (on page 41)"

)

Troubleshooting 24

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

Troubleshooting 25

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