Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Advanced Micro
Devices, Inc. AMD are trademarks of
Advanced Micro Devices, Inc. Microsoft,
Windows, and Windows Vista are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: October 2011
First Edition: June 2011
Document Part Number: 654365-002
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Top ....................................................................................................................................................... 9
Front ................................................................................................................................................... 14
Left ..................................................................................................................................................... 15
Right ................................................................................................................................................... 17
3 Illustrated parts catalog ............................................................................................................................... 20
Service tag ......................................................................................................................................... 20
Computer major components ............................................................................................................. 21
Index ................................................................................................................................................................. 127
vii
viii
1Product description
CategoryDescription
Product NameHP ProBook 6565b Notebook PC
Processors (Accelerated
Processing Unit [APU])
AMD Quad-Core A6-3410MX Accelerated Processor with Radeon HD 6520G
AMD Dual-Core A4-3310MX Accelerated Processor with Radeon HD 6480G
Chipset (Fusion Controller Hub)AMD A60M FCH
GraphicsATI (AMD Integrated) UMA
Supports dual-display ports through the dock
PanelAll display assemblies include 2 wireless local area network (WLAN) antennas
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768)
39.6-cm (15.6-in) HD+, anti-glare, LED WVA (1600x900)
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) with WWAN
39.6-cm (15.6-in) HD+, anti-glare, LED WVA (1600x900) with WWAN
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) with camera
39.6-cm (15.6-in) HD+, anti-glare, LED WVA (1600x900) with camera
39.6-cm (15.6-in) HD, anti-glare, LED SVA (1366x768) with camera and WWAN
AMD Quad-Core A8-3510MX Accelerated Processor with Radeon HD 6620G
Graphics (2.5 GHz/1.8 GHz; 4 MB L2 cache; 45W)
Graphics (2.3 GHz/1.6 GHz; 4 MB L2 cache; 45W)
Graphics (2.5 GHz/2.1 GHz; 2 MB L2 cache; 45W)
Processor-specific, see Processors.
39.6-cm (15.6-in) HD+, anti-glare, LED WVA (1600x900) with camera and WWAN
Support privacy filter
MemoryTwo customer-accessible/upgradeable memory module slots supporting up to 16 GB
of RAM
Supports dual-channel memory
PC3-10600, 1333-MHz, DDR3
1
CategoryDescription
Supports the following configurations:
●16384 (8192 × 2)
8192 (8192 × 1)
●
8192 (4096 × 2)
●
●6144 (4096 + 2048)
4096 (2048 × 2)
●
4096 (4096 × 1)
●
●3072 (2048 + 1024)
2048 (2048 × 1)
●
StorageSupports 9.5-mm or 7-mm, 6.35-cm (2.50-in) SATA hard drives
Customer-accessible
Supports the following 7-mm or 9.5-mm, 6.35-cm (2.5-in) hard drives:
●320-GB, 7200-rpm, self-encrypting
320-GB, 7200-rpm
●250-GB, 7200
Supports the following 9.5-mm, 6.35-cm (2.5-in) hard drives:
750-GB, 7200
●
500-GB, 7200
●
Supports the following solid-state drives:
●128-GB
Upgrade baySupports “No Drive” option
Supports the following 12.7-mm SATA optical drives:
Windows 7 Professional 32 with Microsoft Office 2010 Starter
Windows 7 Professional 64 with Microsoft Office 2010 Starter
Windows 7 Home Premium 32 with Microsoft Office 2010 Starter
Windows 7 Home Premium 64 with Microsoft Office 2010 Starter
Windows 7 Home Basic 32 with Microsoft Office 2010 Starter
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Basic 32
Windows 7 Home Premium 64
French Canada)
French Canada)
Restore Media:
Windows 7 Home Premium 32
DRDVD Windows 7 (available with Windows 7 Home Basic and Windows 7 Starter)
DRDVD Windows 7 with WinDVD (available with Windows 7 Professional and
Web-only support:
Windows XP Professional 32
Windows Vista Enterprise 32/64
Windows Vista Business 32/64
Windows 7 Enterprise 32/64
Windows 7 Ultimate 32/64
Certified:
Microsoft WHQL
Novell: SuSE Linux
ServiceabilityEnd-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Windows 7 Home Premium)
Memory module
5
CategoryDescription
Optical drive
Mini-PCI components (WLAN, WWAN, SIM)
Modem
Keyboard
Bluetooth module
6Chapter 1 Product description
2External component identification
Display
ComponentDescription
(1)Internal display switchTurns off the display or initiates Sleep if the display is closed
(2)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(3)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(4)Internal microphone(s) (1 or 2 depending on
model)
(5)Webcam light (select models only)On: The webcam is in use.
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
local area networks (WLAN).
wide area networks (WWAN).
Record sound.
Display7
ComponentDescription
(6)Webcam (select models only)Records video and captures still photographs.
To use the webcam, select Start > All Programs > HP >
HP Webcam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safetyand Environmental Notices that applies to your country or region. These notices are located in Help and Support.
8Chapter 2 External component identification
Top
TouchPad
ComponentDescription
(1)Pointing stick (select models only)Moves the pointer and selects or activates items on the
(2)Left pointing stick buttonCan be used with the pointing stick and functions like the
(3)TouchPad on/off buttonTurns the TouchPad on and off.
(4)TouchPad zoneMoves the pointer and selects or activates items on the
(5)Left TouchPad buttonFunctions like the left button on an external mouse.
(6)Right pointing stick buttonCan be used with the pointing stick and functions like the
(7)Right TouchPad buttonFunctions like the right button on an external mouse.
screen.
left button on an external mouse.
screen.
NOTE: Vertical scrolling is supported on the right edge of
the TouchPad.
right button on an external mouse.
Top9
Lights
ComponentDescription
(1) TouchPad light
(2)Caps lock lightOn: Caps lock is on.
(3)
(4)
(5)
(6)
(7)
Power light●On: The computer is on.
Wireless light
QuickWeb light●On: The computer is on.
Mute light
Calculator light
Amber: The TouchPad is off.
●
●Off: The TouchPad is on.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
Off: The computer is off or in Hibernation.
●
NOTE: For more information, refer to the HP Quickweb
software Help
Amber: Computer sound is off.
●
●Off: Computer sound is on.
On: The Windows® calculator function is on.
●
(8)Num lock lightOn: Num lock is on.
10Chapter 2 External component identification
●Blinking: The Windows calculator has been activated.
Buttons and fingerprint reader
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on and off.
(2)
(3)
Power button●When the computer is off, press the button to turn on
Wireless buttonTurns the wireless feature on or off but does not establish a
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 7—Select Start > Control Panel > System
●
and Security>Power Options.
– or –
Windows Vista—Select Start > Control Panel >
System and Maintenance > Power Options
Or refer to the HP Notebook Reference Guide.
●
wireless connection.
Top11
ComponentDescription
(4)
(5)
(6)
(7)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a
QuickWeb button
Volume mute buttonMutes and restores speaker sound.
Calculator button (select models only)Opens the Windows calculator function.
When the computer is off or in Hibernation, press the
●
button to open HP QuickWeb.
When the computer is in Microsoft Windows, press the
●
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to the HP QuickWeb
software Help. If your computer does not have HP
QuickWeb software, the button does not perform any action
or function.
password logon.
12Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)Function keysExecute frequently used system functions when pressed in
combination with the fn key.
(3)fn keyExecutes frequently used system functions when pressed
in combination with a function key, the num lk key, or the
esc key.
(4)
(5)
(6)Integrated numeric keypadWhen the keypad has been enabled, the keys can be used
(7)num lk keyTurns the integrated numeric keypad on and off when
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the cursor.
like an external numeric keypad.
pressed in combination with the fn key.
Top13
Front
ComponentDescription
(1)Display release latchOpens the computer.
(2)
(3)
(4) Battery light
(5)
Wireless light
Power light●On: The computer is on.
Hard drive light
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: The computer is connected to external power
●
and the battery is charged from 0 to 90%.
●White: The computer is connected to external power
and the battery is charged from 90 to 99%.
Blinking amber: A battery that is the only available
●
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.
Off: The battery is fully charged.
●
Blinking turquoise: The hard drive or optical drive is
●
being accessed.
Amber: HP 3D DriveGuard has temporarily parked
●
the hard drive.
(6)Speakers (2)Produce sound.
14Chapter 2 External component identification
NOTE: For information on HP 3D DriveGuard, refer
to the HP Notebook Reference Guide.
NOTE: To use the SRS Premium sound software, select
Start > All Programs > SRS Premium Sound.
Left
ComponentDescription
(1)
(2)Media Card ReaderSupports the following digital card formats:
(3)
(4)Vents (2)Enable airflow to cool internal components.
(5)
(6)
(7)
USB 2.0 ports (2)Connects an optional USB device.
Secure Digital (SD) Memory Card
●
MultiMediaCard (MMC)
●
1394 portConnects an optional IEEE 1394 or 1394a device, such as
a camcorder.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
eSATA/USB 2.0 combo portConnects a high-performance eSATA component, such as
External monitor portConnects an external VGA monitor or projector.
ExpressCard slot or smart card reader
(depending on configuration)
an eSATA external hard drive, or connects an optional USB
device.
Supports optional ExpressCards or smart cards.
Left15
Rear
ComponentDescription
(1)
(2)
(3)
(4)
RJ-11 (modem) jackConnects a modem cable.
Serial portConnects an optional device such as a serial
modem, mouse, or printer.
Power connectorConnects an AC adapter.
DisplayPortConnects an optional digital display device, such
as a high-performance monitor or projector.
16Chapter 2 External component identification
Right
ComponentDescription
(1)
(2)
(3)
(4)Upgrade bay (optical drive shown)An optical drive installed in the bay (select models only)
(5)Optical drive eject button (select models
(6)
Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the headphone
jack, the computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
USB 2.0 ports (2)Connect optional USB devices.
reads and writes to an optical disc.
NOTE: The upgrade bay can hold either a hard drive, an
optical drive, or a weight saver option.
Ejects the optical drive disc tray.
only)
RJ-45 (network) jackConnects a network cable.
(7)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right17
Bottom
ComponentDescription
(1)
(2) Docking connectorConnects an optional docking device.
(3)
(4)
(5)Battery bayHolds the battery.
(6)Vents (3)Enable airflow to cool internal components.
(7) Speakers (2)Produce sound.
(8)
Battery release latchReleases the battery from the battery bay.
Bottom cover release latchReleases or locks the bottom cover.
SIM slotSupports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bluetooth compartmentContains a Bluetooth device.
18Chapter 2 External component identification
ComponentDescription
(9)
(10) Accessory battery connectorConnects an optional accessory battery.
Wireless and memory module
compartments and hard drive bay
Holds the wireless LAN module slot, the WWAN module
slot, the memory module slots, and the hard drive.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact technical support through
Help and Support.
Bottom19
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Product name (1). This is the product name affixed to the front of the computer.
●
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (3). This number provides specific information about the
●
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
Warranty period (4). This number describes the duration (in years) of the warranty period for the
●
computer.
20Chapter 3 Illustrated parts catalog
Computer major components
Computer major components21
ItemDescriptionSpare part number
(1)Display assembly
NOTE: For a list of individual parts spared in the display panel, see
on page 25.
(2)Keyboard (includes cable)
NOTE: For a detailed list of available keyboards, see
For use in models without a pointing stick641180-xxx
For use in models with a pointing stick641179-xxx
(3)Top cover
●For use on models that include a pointing stick, without a fingerprint reader641206-001
(4)Fan641183-001
(5)Heat sink (includes replacement thermal pads and grease)658140-001
(6)System board (includes thermal pad)
For use in models with WWAN658143-001
For use in models without WWAN665718-001
(7)Speaker assembly641186-001
For use on models that include a fingerprint reader, without a pointing stick641204-001
●
For use on models that include a fingerprint reader and a pointing stick641205-001