HP Pavilion 15 Maintenance and Service Guide

HP Pavilion 15 Laptop PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. . Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Second Edition: August 2017

First Edition: May 2017

Document Part Number: 924965-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Locating hardware ................................................................................................................................................. 5

Locating software .................................................................................................................................................. 5

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button and speakers ......................................................................................................................... 11

Special keys ....................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

3 Illustrated parts catalog .............................................................................................................................. 14

Labels ................................................................................................................................................................... 14

Computer components ........................................................................................................................................ 16

Display assembly components ............................................................................................................................ 29

Miscellaneous parts ............................................................................................................................................. 31

4 Removal and replacement preliminary requirements ..................................................................................... 32

Tools required ...................................................................................................................................................... 32

Service considerations ......................................................................................................................................... 32

Plastic parts ....................................................................................................................................... 32

Cables and connectors ...................................................................................................................... 33

Drive handling ................................................................................................................................... 33

Grounding guidelines ........................................................................................................................................... 34

Electrostatic discharge damage ........................................................................................................ 34

Packaging and transporting guidelines .......................................................................... 35

Workstation guidelines ................................................................................ 35

5 Removal and replacement procedures ........................................................................................................... 37

Component replacement procedures .................................................................................................................. 37

Bottom cover ..................................................................................................................................... 37

Battery ............................................................................................................................................... 39

v

Hard drive .......................................................................................................................................... 40

Memory module ................................................................................................................................ 41

Solid-state drive ................................................................................................................................ 43

WLAN module .................................................................................................................................... 44

TouchPad cable .................................................................................................................................. 46

TouchPad ........................................................................................................................................... 47

Power connector cable ...................................................................................................................... 48

Fan ..................................................................................................................................................... 50

USB port board .................................................................................................................................. 51

System board .................................................................................................................................... 52

Heat sink ............................................................................................................................................ 56

USB port board cable ......................................................................................................................... 59

Speakers ............................................................................................................................................ 60

Power button board cable ................................................................................................................. 62

Power button board .......................................................................................................................... 63

Display assembly ............................................................................................................................... 65

6 Using Setup Utility (BIOS) ............................................................................................................................. 72

Starting Setup Utility (BIOS) ................................................................................................................................ 72

Updating Setup Utility (BIOS) .............................................................................................................................. 72

Determining the BIOS version ........................................................................................................... 72

Downloading a BIOS update .............................................................................................................. 73

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 74

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 74

8 Specications .............................................................................................................................................. 76

9 Backing up, restoring, and recovering ........................................................................................................... 77

Creating recovery media and backups ................................................................................................................ 77

Creating HP Recovery media (select products only) ......................................................................... 77

Using Windows tools ........................................................................................................................................... 78

Restore and recovery ........................................................................................................................................... 79

Recovering using HP Recovery Manager ........................................................................................... 79

What you need to know before you get started ............................................................. 79

Using the HP Recovery partition (select products only) ................................................. 80

Using HP Recovery media to recover .............................................................................. 80

Changing the computer boot order ................................................................................ 81

Removing the HP Recovery partition (select products only) ......................................... 82

vi

10 Power cord set requirements ...................................................................................................................... 83

Requirements for all countries ............................................................................................................................ 83

Requirements for specic countries and regions ................................................................................................ 83

11 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 86

vii

viii

1 Product description

Category Description

Product Name HP Pavilion 15 Laptop PC (model numbers 15-cc100 through 15-cc199 and 15-cc600 through 15-cc699)

HP Pavilion 15 Laptop PC (model numbers 15-cc500 through 15-cc599 and 15-cc700 through 15-cc799)

Processors For use only on computer models with model numbers 15-cc100 through 15-cc199 and 15-cc600 through

15-cc699:

●

Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15-W)

●

Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15-W)

For use on all computer models:

●

Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)

●

Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB
L3 cache, 15-W

●

Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W

●

Intel Pentium™ 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-MB L3 cache, 15-W

Chipset Integrated soldered-on-circuit (SoC)

Graphics Hybrid graphics:

NVIDIA™ N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of video memory (256-MB×16
DDR3×8 pieces, 1.5V/1-GHz)

NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of video memory (256-MB×16
DDR3×4 pieces, 1.5V/1-GHz)

Internal graphics:

Intel HD Graphics 620

Intel HD Graphics 610

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Support for GPU Performance Scaling (GPS)

Panel

●

15.6-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim-at (3.2­mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly

●

15.6-in, high-denition (HD), WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 200 nits,
16:9 ultra wide aspect ratio, TouchScreen display assembly

●

15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly

●

15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly

●

15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly

1

Category Description

Panel (continued)

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Storage Support for hard drive and solid-state drive

●

15.6-in, HD, WLED, AntiGlare (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect
ratio non-TouchScreen display assembly

●

15.6-in, HD, WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly

Supports up to 16-GB of system memory

DDR4-2133 channel support (DDR4-2400 downgrade to DDR4-2133)

Supports the following congurations:

●

16384-MB (8192-MB × 2)

●

12288-MB (8192-MB + 4096-MB)

●

8192-MB (8192-MB × 1 or 4096-MB × 2)

●

6144-MB (4096-MB × 1 + 2048-MB × 1)

●

4096-MB (4096-MB × 1 or 2048-MB × 2)

Hard drive:

Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 7.0-mm (.28 in) thicknesses (all hard drives
use the same bracket)

Support for Accelerometer hard drive protection

Support for the following single hard drive congurations:

●

2-TB, 5400-rpm, 7.2-mm

●

1-TB, 5400-rpm, 7.2-mm

●

500-GB, 5400-rpm, 7.0-mm

Solid-state drive:

●

512-GB, 2280 M.2 SATA-3 solid-state drive

●

128-GB, 2280 M.2 SATA-3 solid-state drive with TLC

●

256-GB, 2280 M.2 SATA-3 solid-state drive

Dual-storage congurations:

●

2-TB, 5400-rpm, 7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3 solid-state drive

●

1-TB, 5400-rpm, 7.2-mm hard drive + 256-GB, 2280 M.2 SATA-3 solid-state drive

●

1-TB, 5400-rpm, 7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3 solid-state drive

Optical drive

Audio and video Audio:

2 Chapter 1 Product description

●

Support for 9.0-mm tray load, SATA, xed (not modular)

●

Support for DVD±RW DL Drive

●

Support for M-disc

●

Support for zero-power optical drive

Support for B&O Play

Support for B&O Play Audio Control

Support for dual speakers

Category Description

Audio and video

(continued)

Ethernet Integrated 10/100/1000 network interface card (NIC)

Wireless WLAN:

Support for HP Audio Boost

Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noise­suppression software.

Camera:

HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second

HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second

Support for wide dynamic range (WDR)

Integrated wireless local area network (WLAN) options by way of wireless module

Single M.2/PCIe WLAN antenna built into display assembly

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0/4.2 combo card

Support for the following WLAN formats:

●

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

●

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

●

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter

Compatible with Miracast-certied devices

External media cards Micro-Secure Digital (SD®) media reader slot

Ports

Keyboard/pointing
devices

Power requirements Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery

●

AC Smart Pin adapter plug

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

HDMI v1.4b supporting up to 1920×1080 @ 60Hz

●

RJ-45 network

●

USB 3.x ports (2)

●

USB Type-C port

Full-sized, island-style keyboard

TouchPad requirements:

●

ClickPad with image sensor

●

MultiTouch gestures enabled

●

Support for Modern TrackPad gestures

●

Taps enabled as default

Support for the following AC adapters:

●

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)

●

65-W AC adapter (non-PFC, S-3P, 4.5-mm)

●

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)

Support for a 1.00-m power cord

3

Category Description

Security Security cable lock slot

Support for Trusted Platform Module (TPM) 2.0

Operating system Preinstalled: Windows 10 and Windows 10 Professional

For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML

For emerging market (EM/SL):

●

Windows 10 Home EM/SL

●

Windows 10 Home Plus EM/SL

●

Windows 10 Home Value Notebook EM/SL

●

Windows 10 Home Value Notebook Select Geo EM/SL

For China market: CPPP Windows 10 Home China Language Edition and CPPP Windows 10 Home China High­End Language Edition

For Asia SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus

FreeDOS 2.0

Serviceability End user replaceable part: AC adapter

4 Chapter 1 Product description

2 Getting to know your computer

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps & features.

Locating hardware 5

Right side

Component Description

(1) Power light

(2) Drive light

(3) USB Type-C port When the computer is on, connects and charges a USB device that

(4) HDMI port Connects an optional video or audio device, such as a high-

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked
the hard drive.

has a Type-C connector, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

– or –

Connects to various USB, video, HDMI, and LAN devices.

NOTE: Cables and/or adapters (purchased separately)

may be required.

denition television, any compatible digital or audio component,
or an HDMI device.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6) AC adapter and battery light

(7) Power connector Connects an AC adapter.

6 Chapter 2 Getting to know your computer

●

White: The AC adapter is connected and the battery
is fully charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery
is charging.

●

O: The battery is not charging.

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

tracker, or smartwatch, and provide high-speed data transfer.

(3) Audio-out (headphone)/Audio-in

(microphone) combo jack

(4) Memory card reader Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.

To access this guide:

▲

Select the Start button, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory
card reader.

Left side 7

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light(s) On: One or more cameras are in use.

(4) Camera(s) Allow you to video chat, record video, and record still images.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.

To access this guide:

▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

8 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button and speakers

Component Description

(1) Power button

(2) Speakers Produce sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.

To learn more about your power settings and your power options:

▲

Right-click the Start button, and then select Power Options.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the

Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

12 Chapter 2 Getting to know your computer

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

Bottom 13

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Labels

The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name (select products only)

(2) Model number

(3) Product number

(4) Serial number

(5) Warranty period

14 Chapter 3 Illustrated parts catalog

Component

(1) HP product name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

Labels 15

Computer components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 29.

(2) Keyboard/top cover in empress red nish with speaker grille in natural silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 929869-A41

For use in Bulgaria 929869-261

For use in Canada 929868-DB1

For use in the Czech Republic and Slovakia 929869-FL1

For use in Denmark, Finland, and Norway 929869-DH1

For use in France 929869-051

For use in Germany 929869-041

For use in Greece 929869-151

For use in Hungary 929869-211

For use in India 929869-002

For use in Israel 929869-BB1

For use in Italy 929869-061

For use in Latin America 929869-161

For use in the Netherlands 929869-B31

For use in Northwest Africa 929869-FP1

For use in Portugal 929869-131

For use in Romania 929869-271

For use in Russia 929869-251

For use in Saudi Arabia 929869-171

For use in Slovenia 929869-BA1

For use in South Korea 929869-AD1

For use in Spain 929869-071

For use in Switzerland 929869-BG1

For use in Taiwan 929869-AB1

For use in Thailand 929869-281

For use in Turkey 929869-141

For use in the United Kingdom 929869-031

For use in the United States 929869-001

Keyboard/top cover in empress red nish with speaker grille in natural silver nish (includes keyboard cable):

For use in Belgium 929868-A41

For use in Bulgaria 929868-261

Computer components 17

Item Component Spare part number

For use in Canada 929868-DB1

For use in the Czech Republic and Slovakia 929868-FL1

For use in Denmark, Finland, and Norway 929868-DH1

For use in France 929868-051

For use in Germany 929868-041

For use in Greece 929868-151

For use in Hungary 929868-211

For use in India 929868-002

For use in Israel 929868-BB1

For use in Italy 929868-061

For use in Latin America 929868-161

For use in the Netherlands 929868-B31

For use in Northwest Africa 929868-FP1

For use in Portugal 929868-131

For use in Romania 929868-271

For use in Russia 929868-251

For use in Saudi Arabia 929868-171

For use in Slovenia 929868-BA1

For use in South Korea 929868-AD1

For use in Spain 929868-071

For use in Switzerland 929868-BG1

For use in Taiwan 929868-AB1

For use in Thailand 929868-281

For use in Turkey 929868-141

For use in the United Kingdom 929868-031

For use in the United States 929868-001

Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 928952-A41

For use in Bulgaria 928952-261

For use in Canada 928952-DB1

For use in the Czech Republic and Slovakia 928952-FL1

For use in Denmark, Finland, and Norway 928952-DH1

For use in France 928952-051

For use in Germany 928952-041

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Greece 928952-151

For use in Hungary 928952-211

For use in India 928952-002

For use in Israel 928952-BB1

For use in Italy 928952-061

For use in Latin America 928952-161

For use in the Netherlands 928952-B31

For use in Northwest Africa 928952-FP1

For use in Portugal 928952-131

For use in Romania 928952-271

For use in Russia 928952-251

For use in Saudi Arabia 928952-171

For use in Slovenia 928952-BA1

For use in South Korea 928952-AD1

For use in Spain 928952-071

For use in Switzerland 928952-BG1

For use in Taiwan 928952-AB1

For use in Thailand 928952-281

For use in Turkey 928952-141

For use in the United Kingdom 928952-031

For use in the United States 928952-001

Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish (includes keyboard cable):

For use in Belgium 928951-A41

For use in Bulgaria 928951-261

For use in Canada 928951-DB1

For use in the Czech Republic and Slovakia 928951-FL1

For use in Denmark, Finland, and Norway 928951-DH1

For use in France 928951-051

For use in Germany 928951-041

For use in Greece 928951-151

For use in Hungary 928951-211

For use in India 928951-002

For use in Israel 928951-BB1

For use in Italy 928951-061

Computer components 19

Item Component Spare part number

For use in Latin America 928951-161

For use in the Netherlands 928951-B31

For use in Northwest Africa 928951-FP1

For use in Portugal 928951-131

For use in Romania 928951-271

For use in Russia 928951-251

For use in Saudi Arabia 928951-171

For use in Slovenia 928951-BA1

For use in South Korea 928951-AD1

For use in Spain 928951-071

For use in Switzerland 928951-BG1

For use in Taiwan 928951-AB1

For use in Thailand 928951-281

For use in Turkey 928951-141

For use in the United Kingdom 928951-031

For use in the United States 928951-001

Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 929867-A41

For use in Bulgaria 929867-261

For use in Canada 929867-DB1

For use in the Czech Republic and Slovakia 929867-FL1

For use in Denmark, Finland, and Norway 929867-DH1

For use in France 929867-051

For use in Germany 929867-041

For use in Greece 929867-151

For use in Hungary 929867-211

For use in India 929867-002

For use in Israel 929867-BB1

For use in Italy 929867-061

For use in Latin America 929867-161

For use in the Netherlands 929867-B31

For use in Northwest Africa 929867-FP1

For use in Portugal 929867-131

For use in Romania 929867-271

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Russia 929867-251

For use in Saudi Arabia 929867-171

For use in Slovenia 929867-BA1

For use in South Korea 929867-AD1

For use in Spain 929867-071

For use in Switzerland 929867-BG1

For use in Taiwan 929867-AB1

For use in Thailand 929867-281

For use in Turkey 929867-141

For use in the United Kingdom 929867-031

For use in the United States 929867-001

Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish (includes keyboard cable):

For use in Belgium 929866-A41

For use in Bulgaria 929866-261

For use in Canada 929866-DB1

For use in the Czech Republic and Slovakia 929866-FL1

For use in Denmark, Finland, and Norway 929866-DH1

For use in France 929866-051

For use in Germany 929866-041

For use in Greece 929866-151

For use in Hungary 929866-211

For use in India 929866-002

For use in Israel 929866-BB1

For use in Italy 929866-061

For use in Latin America 929866-161

For use in the Netherlands 929866-B31

For use in Northwest Africa 929866-FP1

For use in Portugal 929866-131

For use in Romania 929866-271

For use in Russia 929866-251

For use in Saudi Arabia 929866-171

For use in Slovenia 929866-BA1

For use in South Korea 929866-AD1

For use in Spain 929866-071

Computer components 21

Item Component Spare part number

For use in Switzerland 929866-BG1

For use in Taiwan 929866-AB1

For use in Thailand 929866-281

For use in Turkey 929866-141

For use in the United Kingdom 929866-031

For use in the United States 929866-001

Keyboard/top cover in orchid pink nish with speaker grille in natural silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 929871-A41

For use in Bulgaria 929871-261

For use in Canada 929871-DB1

For use in the Czech Republic and Slovakia 929871-FL1

For use in Denmark, Finland, and Norway 929871-DH1

For use in France 929871-051

For use in Germany 929871-041

For use in Greece 929871-151

For use in Hungary 929871-211

For use in India 929871-002

For use in Israel 929871-BB1

For use in Italy 929871-061

For use in Latin America 929871-161

For use in the Netherlands 929871-B31

For use in Northwest Africa 929871-FP1

For use in Portugal 929871-131

For use in Romania 929871-271

For use in Russia 929871-251

For use in Saudi Arabia 929871-171

For use in Slovenia 929871-BA1

For use in South Korea 929871-AD1

For use in Spain 929871-071

For use in Switzerland 929871-BG1

For use in Taiwan 929871-AB1

For use in Thailand 929871-281

For use in Turkey 929871-141

For use in the United Kingdom 929871-031

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in the United States 929871-001

Keyboard/top cover in orchid pink nish with speaker grille in natural silver nish (includes keyboard cable):

For use in Belgium 929870-A41

For use in Bulgaria 929870-261

For use in Canada 929870-DB1

For use in the Czech Republic and Slovakia 929870-FL1

For use in Denmark, Finland, and Norway 929870-DH1

For use in France 929870-051

For use in Germany 929870-041

For use in Greece 929870-151

For use in Hungary 929870-211

For use in India 929870-002

For use in Israel 929870-BB1

For use in Italy 929870-061

For use in Latin America 929870-161

For use in the Netherlands 929870-B31

For use in Northwest Africa 929870-FP1

For use in Portugal 929870-131

For use in Romania 929870-271

For use in Russia 929870-251

For use in Saudi Arabia 929870-171

For use in Slovenia 929870-BA1

For use in South Korea 929870-AD1

For use in Spain 929870-071

For use in Switzerland 929870-BG1

For use in Taiwan 929870-AB1

For use in Thailand 929870-281

For use in Turkey 929870-141

For use in the United Kingdom 929870-031

For use in the United States 929870-001

Keyboard/top cover in silk gold nish with speaker grille in natural silver nish with backlight (includes

backlight cable and keyboard cable):

For use in Belgium 929865-A41

For use in Bulgaria 929865-261

For use in Canada 929865-DB1

Computer components 23

Item Component Spare part number

For use in the Czech Republic and Slovakia 929865-FL1

For use in Denmark, Finland, and Norway 929865-DH1

For use in France 929865-051

For use in Germany 929865-041

For use in Greece 929865-151

For use in Hungary 929865-211

For use in India 929865-002

For use in Israel 929865-BB1

For use in Italy 929865-061

For use in Latin America 929865-161

For use in the Netherlands 929865-B31

For use in Northwest Africa 929865-FP1

For use in Portugal 929865-131

For use in Romania 929865-271

For use in Russia 929865-251

For use in Saudi Arabia 929865-171

For use in Slovenia 929865-BA1

For use in South Korea 929865-AD1

For use in Spain 929865-071

For use in Switzerland 929865-BG1

For use in Taiwan 929865-AB1

For use in Thailand 929865-281

For use in Turkey 929865-141

For use in the United Kingdom 929865-031

For use in the United States 929865-001

Keyboard/top cover in silk gold nish with speaker grille in natural silver nish (includes keyboard cable):

For use in Belgium 929864-A41

For use in Bulgaria 929864-261

For use in Canada 929864-DB1

For use in the Czech Republic and Slovakia 929864-FL1

For use in Denmark, Finland, and Norway 929864-DH1

For use in France 929864-051

For use in Germany 929864-041

For use in Greece 929864-151

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Hungary 929864-211

For use in India 929864-002

For use in Israel 929864-BB1

For use in Italy 929864-061

For use in Latin America 929864-161

For use in the Netherlands 929864-B31

For use in Northwest Africa 929864-FP1

For use in Portugal 929864-131

For use in Romania 929864-271

For use in Russia 929864-251

For use in Saudi Arabia 929864-171

For use in Slovenia 929864-BA1

For use in South Korea 929864-AD1

For use in Spain 929864-071

For use in Switzerland 929864-BG1

For use in Taiwan 929864-AB1

For use in Thailand 929864-281

For use in Turkey 929864-141

For use in the United Kingdom 929864-031

For use in the United States 929864-001

(3) TouchPad cable (included with the TouchPad spare part kit; includes double-sided adhesive)

(4) TouchPad L01118-001

(5) TouchPad bracket 926879-001

(6) Power button board (does not include power button board cable):

For use only on computer models equipped with a graphics subsystem with 4096-MB of

discrete video memory

For use only on computer models equipped with a graphics subsystem with 2048-MB of

discrete video memory or a graphics subsystem with UMA video memory

Power button board cable (not illustrated, includes double-sided adhesive) 928942-001

(7) Power connector cable 808155-026

(8) Speakers (include cables) 928949-001

(9) USB port board (includes power light actuator, hard drive light actuator, card reader slot, and USB port; does not include

USB port board cable):

928946-001

928947-001

For use only on computer models equipped with a graphics subsystem with 4096-MB of

discrete video memory

927924-001

Computer components 25

Item Component Spare part number

For use only on computer models equipped with a graphics subsystem with 2048-MB of

discrete video memory or a graphics subsystem with UMA video memory

USB port board cable (not illustrated, includes double-sided adhesive) 928941-001

(10) Fan (includes cable) 927918-001

Heat sink (includes replacement thermal material):

(11) For use only on computer models equipped with a graphics subsystem with UMA memory 927919-001

(12) For use only on computer models equipped with a graphics subsystem with

discrete memory

(13) System board (includes processor and replacement thermal material):

For use only on computer models with model numbers 15-cc100 through 15-cc199 and 15-cc600 through 15-cc699:

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor

(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor

(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor

(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system

927925-001

927920-001

935949-601

935949-001

935946-601

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor

(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor

(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system

935946-001

935952-601

935952-001

935951-601

935951-001

935947-601

935947-001

For use on all computer models:

26 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and the Windows 10 operating system

927269-601

927269-001

927268-601

927268-001

927264-601

927264-001

927271-601

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and the Windows 10 operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,

1.5V/1-GHz), and a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 3.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor

(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system

Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB

L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB

L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system

927271-001

927270-601

927270-001

927265-601

927265-001

927266-601

927266-001

Computer components 27

Item Component Spare part number

Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-

MB L3 cache, 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory,
and the Windows 10 operating system

Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-

MB L3 cache, 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory,
and a non-Windows operating system

(14) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-

vPro)

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-001

(15) Solid-state drive (2280 M.2, SATA-3):

512-GB with TLC 763008-020

256-GB with TLC 760615-039

128-GB with TLC 759848-019

256-GB 865902-020

128-GB 827560-051

(16) Memory modules (2, DDR4-2400, 1.2-V):

927267-601

927267-001

901229-855

863934-855

8-MB 862398-855

4-MB 862397-855

2-MB 864271-855

(17) Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) 920070-855

(18) Hard drive (does not include hard drive bracket or hard drive cable):

2-TB, 5400-rpm, SATA, 7.0-mm hard drive 912487-855

1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 924036-855

1-TB, 5400-rpm, SATA, 7.0-mm hard drive 762990-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778186-005

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive

bracket is available using spare part number 933608-001. The hard drive cable is available using spare part number
928944-001.

(19) Bottom cover 928932-001

Rubber Foot Kit (not illustrated, includes Mylar screw cover) 926855-001

28 Chapter 3 Illustrated parts catalog

Display assembly components

Item Component Spare part number

(1) Display bezel:

For use on computer models equipped with a FHD infrared webcam 928934-001

For use on computer models equipped with an HD non-infrared webcam 928933-001

(2) Display panel:

15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen 847651-004

15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen 809612-015

15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, non-TouchScreen 842463-009

15.6-in, FHD, AntiGlare (1920×1080), WLED, UWVA, non-TouchScreen 752920-016

15.6-in, FHD, AntiGlare (1920×1080), WLED, SVA, non-TouchScreen 798933-013

15.6-in, HD, BrightView (1366×768), WLED, SVA, non-TouchScreen 847654-009

Display assembly components 29

Item Component Spare part number

15.6-in, HD, AntiGlare (1366×768), WLED, SVA, non-TouchScreen 909185-007

(3) Hinges (2, include left and right display hinges) 928945-001

(4) Display panel cable (includes the webcam/microphone module cable)

For use on computer models equipped with an FHD TouchScreen display assembly and an

FHD infrared webcam

For use on computer models equipped with an FHD TouchScreen display assembly and an

HD non-infrared webcam

For use on computer models equipped with an FHD/HD non-TouchScreen display assembly

and an FHD infrared webcam

For use on computer models equipped with an FHD/HD non-TouchScreen display assembly

and an HD non-infrared webcam

For use on computer models equipped with an HD TouchScreen display assembly and an

FHD infrared webcam

For use on computer models equipped with an HD TouchScreen display assembly and an HD

non-infrared webcam

(5) Webcam/microphone module (includes Mylar and double-sided adhesive):

FHD infrared webcam/microphone module 926727-001

HD non-infrared webcam/microphone module 919573-005

(6) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 928953-001

(7) Display back cover (includes left and right wireless antenna cables and transceivers and rubber padding and shielding):

In empress red nish 928957-001

In mineral silver nish 928954-001

928938-001

928937-001

928935-001

928936-001

928940-001

928939-001

In opulent blue nish 928956-001

In orchid pink nish 928958-001

In silk gold nish 928955-001

30 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

90-W AC adapter (PFC, S-3P, 4.5-mm) 710413-001

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850

65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850

HP HDMI-to-VGA adapter 701943-001

HP USB–C-to-USB–A dongle 833960-001

Power cord (C5 connector, 1.00-m):

For use in Argentina 920688-003

For use in Australia 920688-011

For use in Denmark 920688-007

For use in Europe 920688-005

For use in India 920688-016

For use in Israel 920688-008

For use in Italy 920688-002

For use in North America 920688-001

For use in the People’s Republic of China 920688-014

For use in South Africa 920688-010

For use in South Korea 920688-013

For use in Switzerland 920688-009

For use in Taiwan 920688-015

For use in Thailand 920688-012

For use in the United Kingdom and Singapore 920688-006

Rubber Foot Kit (includes bottom cover rear feet) 926855-001

Screw Kit 928948-001

Miscellaneous parts 31

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

32 Chapter 4 Removal and replacement preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations 33

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

34 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 35

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive computerop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

36 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover

Description Spare part number

Bottom cover 928932-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

Remove the bottom cover:

1. Remove the computer rubber feet (1).

The rubber feet are available using spare part numbers 926855-001

Component replacement procedures 37

2. Remove the two Phillips PM2.5×5.6 screws (2) and the three Phillips PM2.0×5.8 screws (3) and the that

secure the bottom cover to the computer:

3. Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.

4. Separate the rear edge (2) of the bottom cover from the keyboard/top cover.

5. Separate the left (3) and right sides of the bottom cover from the keyboard/top cover.

6. Remove the bottom cover (4).

Reverse this procedure to install the bottom cover.

38 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

3-cell, 41-WHr, 3.6-AHr, Li-ion battery 920070-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

Remove the battery:

1. Remove the ve Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover.

2. Remove the battery (2).

Reverse this procedure to install the battery.

Component replacement procedures 39

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard

drive bracket is available using spare part number 933608-001. The hard drive cable is available using spare
part number 928944-001.

Description Spare part number

2-TB, 5400-rpm, SATA, 7.2-mm hard drive 912487-855

1-TB, 5400-rpm, SATA, 7.0-mm, Hybrid 8.0-GB hard drive 924036-005

1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762990-005

500-GB, 5400-rpm, SATA, 7.0-mm hard drive 778185-005

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 37).

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

5. Remove the battery (see Battery on page 39).

Remove the hard drive:

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then

disconnect the hard drive cable from the system board.

2. Lift the right side of the hard drive (2) to release it from the hard drive bay, and then remove

the hard drive.

40 Chapter 5 Removal and replacement procedures

3. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive,

and then disconnect the hard drive cable (2) from the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of

the computer. If only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

8-MB, DDR4-2400, 1.2-V 862398-855

4-MB, DDR4-2400, 1.2-V 862397-855

2-MB, DDR4-2400, 1.2-V 864271-855

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in

various system problems.

To update BIOS:

1. Navigate to www.hp.com.

2. Click Support & Drivers, and then click Drivers & Software.

3. In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Component replacement procedures 41

Before removing the memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The edge of the module opposite the slot rises away from the computer.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install a memory module.

42 Chapter 5 Removal and replacement procedures

Solid-state drive

Description Spare part number

512-GB, 2280 M.2, SATA-3, solid-state drive with TLC 763008-020

256-GB, 2280 M.2, SATA-3, solid-state drive with TLC 760615-039

128-GB, 2280 M.2, SATA-3, solid-state drive with TLC 759848-020

256-GB, 2280 M.2, SATA-3, solid-state drive 865902-019

128-GB, 2280 M.2, SATA-3, solid-state drive 827560-051

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.3 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 43

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

44 Chapter 5 Removal and replacement procedures

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures 45

TouchPad cable

NOTE: The TouchPad cable is included in the TouchPad spare part kit, spare part number L01118-001.

Before removing the TouchPad cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the TouchPad cable:

1. Release the ZIF connector (1) to which TouchPad cable is connected, and then disconnect

the TouchPad cable from the system board.

2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect

the TouchPad cable from the TouchPad.

3. Remove the TouchPad cable (3).

Reverse this procedure to install the TouchPad cable.

46 Chapter 5 Removal and replacement procedures

TouchPad

NOTE: The TouchPad spare part kit includes the TouchPad cable, but does not include the TouchPad bracket.

The TouchPad bracket is available using spare part number 926879-001.

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the TouchPad:

1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect

Description Spare part number

TouchPad L01118-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

the TouchPad cable from the system board.

2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad and TouchPad bracket to

the keyboard/top cover.

3. Remove the TouchPad bracket (3) .

4. Remove the three Phillips PM2.0×3.0 broad head screws (4) that secure the TouchPad to the keyboard/

top cover.

5. Remove the TouchPad (5).

Component replacement procedures 47

Reverse this procedure to install the TouchPad.

Power connector cable

Description Spare part number

Power connector cable 808155-026

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the Battery (see Battery on page 39).

Remove the power connector cable:

1. Remove the three Phillips PM2.5×5.8 screws (1) that secure the right display hinge and power connector

cable to the keyboard/top cover.

2. Swing the right display hinge (2) up and back.

3. Disconnect the power connector cable (1) from the system board.

48 Chapter 5 Removal and replacement procedures

4. Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

Component replacement procedures 49

Fan

Description Spare part number

Fan (includes cable) 927918-001

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips PM2.0×5.8 screws (2) that secure the fan to the keyboard/top cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

50 Chapter 5 Removal and replacement procedures

USB port board

NOTE: The USB port board spare part kit includes the power light actuator, hard drive light actuator, card

reader slot, and USB port. It does not include the USB port board cable. The USB port board cable is available
using spare part number 928941-001.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with 4096-MB of discrete video
memory

For use only on computer models equipped with a graphics subsystem with 2048-MB of discrete video
memory or a graphics subsystem with UMA video memory

927924-001

927925-001

Before removing the USB port board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the USB port board:

1. Release the ZIF connector (1) to which the USB port board cable is connected, and then disconnect

the USB port board cable from the USB port board.

2. Remove the two Phillips PM2.0×5.8 screws (2) that secure the USB port board to the keyboard/top cover.

3. Remove the USB port board (3).

Component replacement procedures 51

Reverse this procedure to install the USB port board.

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Description Spare part number

For use only on computer models with model numbers 15-cc100 through 15-cc199 and 15-cc600
through 15-cc699:

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz
FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz
FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz
FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz
FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system

935949-601

935949-001

935946-601

935946-001

935952-601

935952-001

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system

Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz
FSB, 6.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, 1.5V/1-GHz), and a non­Windows operating system

For use on all computer models:

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 4096-MB
of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system

52 Chapter 5 Removal and replacement procedures

935951-601

935951-001

935947-601

935947-001

927269-601

Description Spare part number

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 4096-MB
of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 2048-MB
of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 2048-MB
of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 4096-MB
of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 4096-MB
of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system

927269-001

927268-601

927268-001

927264-601

927264-001

927271-601

927271-001

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 2048-MB
of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with 2048-MB
of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 3.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system

Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz
FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system

Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache,
15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and the Windows 10
operating system

Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-MB L3 cache,
15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows
operating system

927270-601

927270-001

927265-601

927265-001

927266-601

927266-001

Component replacement procedures 53

Description Spare part number

Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-MB L3 cache,
15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and the Windows 10
operating system

Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-MB L3 cache,
15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and a non-Windows
operating system

927267-601

927267-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

6. Remove the fan (see Fan on page 50).

When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:

●

Memory module (see Memory module on page 41)

●

Solid-state drive (see Solid-state drive on page 43)

●

WLAN module (see WLAN module on page 44)

●

Heat sink (see Heat sink on page 56)

●

USB port board cable (see USB port board cable on page 59)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) Display panel ZIF connector cable

(2) Power connector cable

(3) Power button board ZIF connector cable

(4) USB port board ZIF connector cable

(5) WLAN antenna cables

NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/

black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

(6) Speaker cable

(7) TouchPad ZIF connector cable

(8) Keyboard ZIF connector cable

(9) Backlight ZIF connector cable

54 Chapter 5 Removal and replacement procedures

(10) Hard drive ZIF connector cable

2. Detach the USB port board cable (9) from the keyboard/top cover. (The USB port board cable is attached

to the keyboard/top cover with double-sided adhesive.)

3. Remove the ve Phillips PM2.0×5.8 screws (1) and the two Phillips PM2.0×3.0 screws (2) that secure

the system board to the keyboard/top cover.

4. Swing the display left hinge (3) up and back.

5. Lift the right side of the system board (1) until it rests at an angle.

Component replacement procedures 55

6. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with discrete memory 927920-001

For use only on computer models equipped with a graphics subsystem with UMA memory 927919-001

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 37), and then remove the following components:

a. Battery (see Battery on page 39)

b. Fan (see Fan on page 50)

c. System board (see System board on page 52)

Remove the heat sink:

NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.

See Steps 3 and 4 for heat sink removal information for computer models equipped with a graphics
subsystem with UMA memory.

1. Remove the six Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board.

56 Chapter 5 Removal and replacement procedures

2. Remove the heat sink (2).

NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA

memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a
graphics subsystem with discrete memory.

3. Remove the four Phillips PM2.0×6.0 screws (1) that secure the heat sink to the system board.

4. Remove the heat sink (2).

Component replacement procedures 57

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on
the processor (1) and the heat sink section (2) that services it. Thermal paste is also used on the VGA
component (3) and the heat sink section (4) that services it.

On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on
the processor (1) and the heat sink section (2) that services it.

Reverse this procedure to install the heat sink.

58 Chapter 5 Removal and replacement procedures

USB port board cable

NOTE: The USB port board spare part kit does not include the USB port board cable. The USB port

board cable is available using spare part number 928941-001.

Before removing the USB port board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37), and then remove the following components:

a. Battery (see Battery on page 39)

b. Fan (see Fan on page 50)

c. System board (see System board on page 52)

Remove the USB port board cable:

1. Turn the system board upside down with the front toward you.

2. Release the ZIF connector (1) to which USB port board cable is connected, and then disconnect the USB

port board cable (2) from the audio jack board.

3. Remove the USB port board cable.

Reverse this procedure to install the USB port board cable.

Component replacement procedures 59

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 37), and then remove the following components:

Remove the speakers:

1. Release the WLAN antenna cables from the retention clips (1) built into the left speaker.

Description Spare part number

Speakers (includes cables) 928949-001

the computer on, and then shut it down through the operating system.

then unplugging the AC adapter from the computer.

a. Battery (see Battery on page 39)

b. Fan (see Fan on page 50)

c. System board (see System board on page 52)

2. Remove the ve Phillips PM2.5×5.8 screws (2) that secure the speakers to the keyboard/top cover.

3. Swing the display hinges (3) up and back.

4. Release the speaker cable from the retention clips (1) built into the keyboard/top cover.

5. Remove the PM2.0×5.8 screw (2) that secures the left speaker to the keyboard/top cover.

60 Chapter 5 Removal and replacement procedures

6. Remove the speakers (3).

Reverse this procedure to install the speakers.

Component replacement procedures 61

Power button board cable

NOTE: The power button board spare part kit does not include the power button board cable. The power

button board cable is available using spare part number 928942-001.

Before removing the power button board cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37), and then remove the following components:

a. Battery (see Battery on page 39)

b. Fan (see Fan on page 50)

c. USB port board (see USB port board on page 51)

d. System board (see System board on page 52)

e. Speakers (see Speakers on page 60)

Remove the power button board cable:

1. Release the ZIF connector (1) to which power button board cable is connected, and then disconnect

the power button board cable from the power button board.

2. Remove the power button board cable (2).

Reverse this procedure to install the power button board cable.

62 Chapter 5 Removal and replacement procedures

Power button board

NOTE: The power button board spare part kit does not include the power button board cable. The power

button board cable is available using spare part number 928942-001.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with 4096-MB of discrete video
memory

For use only on computer models equipped with a graphics subsystem with 2048-MB of discrete video
memory or a graphics subsystem with UMA video memory

928946-001

928947-001

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37), and then remove the following components:

a. Battery (see Battery on page 39)

b. Fan (see Fan on page 50)

c. USB port board (see USB port board on page 51)

d. System board (see System board on page 52)

e. Speakers (see Speakers on page 60)

Remove the power button board:

1. Remove the Phillips PM2.0×3.0 broad head screw (1) that secures the power button board to

the keyboard/top cover.

Component replacement procedures 63

2. Remove the power button board (2).

Reverse this procedure to install the power button board.

64 Chapter 5 Removal and replacement procedures

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part

information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and

then unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 37).

5. Remove the battery (see Battery on page 39).

Remove the display assembly:

1. Release the ZIF connector (1) to which display panel cable is connected, and then disconnect the display

panel cable from the system board.

2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

3. Release the WLAN antenna cables from the retention clips (3) built into the left speaker.

4. Remove the ve Phillips PM2.5×5.8 screws (1) that secure the display assembly to the keyboard/

top cover.

Component replacement procedures 65

5. Swing the display hinges (2) up and back.

6. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.

7. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly.

8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Release the top edge of the display bezel (1) from the display assembly.

b. Release the left and right edges of the display bezel (2) from the display assembly.

c. Release the bottom edge of the display bezel (3) from the display assembly.

66 Chapter 5 Removal and replacement procedures

d. Remove the display bezel (4) from the display assembly.

The display bezel is available using spare part numbers 928934-001 (for use on computer models
equipped with a FHD infrared webcam) and 928933-001 (for use on computer models equipped
with an HD non-infrared webcam).

9. If it is necessary to replace the webcam/microphone module:

a. Remove the display bezel.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/

microphone module is attached to the display back cover with double-sided adhesive.)

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part numbers 926727-001 (FHD infrared
webcam/microphone module) and 919573-005 (HD non-infrared webcam/microphone module).

10. If it is necessary to replace the display panel:

Component replacement procedures 67

a. Remove the display bezel.

b. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display back cover.

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.

c. Swing the top edge of the display panel (1) up and forward until the display panel rests upside

down in front of the display back cover.

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Disconnect the display panel cable (3) from the display panel.

f. Remove the display panel.

The display panel is available using the following spare part numbers:

●

847651-004 – 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, TouchScreen

●

809612-015 – 15.6-in, HD, BrightView (1366×768), WLED, SVA, TouchScreen

68 Chapter 5 Removal and replacement procedures

●

842463-009 – 15.6-in, FHD, BrightView (1920×1080), WLED, UWVA, non-TouchScreen

●

752920-016 – 15.6-in, FHD, AntiGlare (1920×1080), WLED, UWVA, non-TouchScreen

●

798933-013 – 15.6-in, FHD, AntiGlare (1920×1080), WLED, SVA, non-TouchScreen

●

847654-009 – 15.6-in, HD, BrightView (1366×768), WLED, SVA, non-TouchScreen

●

909185-007 – 15.6-in, HD, AntiGlare (1366×768), WLED, SVA, non-TouchScreen

11. If it is necessary to replace the display hinges:

a. Remove the display bezel.

b. Remove the two Phillips PM2.0×3. screws (1) and the six Phillips PM2.5×3.2 broad head screws (2)

that secure the hinges to the display back cover.

c. Remove the display hinges (3).

The display hinges are available using spare part number 928945-001.

12. If it is necessary to replace the display panel cable:

a. Remove the display bezel.

b. Release the webcam/microphone module.

c. Release the display panel.

d. Release the display hinges.

e. Release the display panel cable from the retention clips (1) and routing channels built into the top,

left, and bottom edges of the display back cover.

f. Remove the display panel cable (2).

The display panel cable is available using the following spare part numbers:

Component replacement procedures 69

●

928938-001 – For use on computer models equipped with an FHD TouchScreen display
assembly and an FHD infrared webcam

●

928937-001 – For use on computer models equipped with an FHD TouchScreen display
assembly and an HD non-infrared webcam

●

928935-001 – For use on computer models equipped with an FHD/HD non-TouchScreen
display assembly and an FHD infrared webcam

●

928936-001 – For use on computer models equipped with an FHD/HD non-TouchScreen
display assembly and an HD non-infrared webcam

●

928940-001 – For use on computer models equipped with an HD TouchScreen display
assembly and an FHD infrared webcam

●

928939-001 – For use on computer models equipped with an HD TouchScreen display
assembly and an HD non-infrared webcam

13. If it is necessary to replace the wireless antenna cables and transceivers:

a. Remove the display bezel.

b. Release the display panel.

c. Release the display hinges.

d. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna

transceivers are attached to the display back cover with double-sided adhesive.)

e. Release the wireless antenna cables from the retention clips (2) and routing channels built into the

right and bottom edges of the display back cover.

70 Chapter 5 Removal and replacement procedures

f. Remove the wireless antenna cables and transceivers (3).

The wireless antenna cables and transceivers are available using spare part number 928953-001.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 71

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 72).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 73.

72 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 73

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 74.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

74 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 75

8 Specications

Metric U.S.

Computer dimensions

Width 37.8 cm 14.9 in

Depth 25.2 cm 9.9 in

Height 1.9 cm 0.8 in

Weight 1.9 kg 4.4 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

76 Chapter 8 Specications

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 77. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 78.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 79.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 77

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 78.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 79.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

78 Chapter 9 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 79. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 77.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 79.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 82.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 77.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 77.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 77.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 79

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 81.

3. Follow the on-screen instructions.

80 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 81

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 77.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

82 Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

Requirements for all countries 83

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

84 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

85

Index

A

AC adapter and battery 6
AC adapter, spare part numbers 31
action keys

identifying 12

antenna

removal 70

spare part number 30, 71
audio, product description 2, 3
audio-out (headphone)/audio-in

(microphone) jack, identifying

B

backups 77
battery

removal 39

spare part number 28, 39
bezel

removal 66

spare part numbers 29, 67
BIOS

determining version 72

downloading an update 73

starting the Setup Utility 72

updating 72
boot order

changing 81
bottom cover

removal 37

spare part number 28, 37
buttons

left TouchPad 9

power 11

right TouchPad 9

C

cables, service considerations 33
camera 8
camera light, identifying 8
camera, identifying 8
caps lock light, identifying 10
chipset, product description 1
components

bottom 13

display 8

7

keyboard area 9
left side 7

right side 6
computer components 16
connector, power 6
connectors, service considerations

33

D

display assembly

components 29

removal 65

spare part numbers 65
display back cover, spare part

numbers 30

display panel

product description 1, 2

removal 67

spare part numbers 29, 68
display panel cable

removal 69

spare part numbers 30, 69
drive light 6
drives

precautions 33

preventing damage 33

E

electrostatic discharge 34
equipment guidelines 36
esc key, identifying 12
Ethernet, product description 3

F

fan

removal 50

spare part number 26, 50
fn key, identifying 12

G

graphics, product description 1
grounding guidelines 34
guidelines

equipment 36

grounding 34

packaging 35
transporting 35
workstation 35

H

hard drive

product description 2
removal 40
spare part numbers 28, 40

hard drive bracket

removal 41
spare part number 28, 40

hard drive cable

removal 41
spare part number 28, 40

HDMI port

identifying 6

HDMI-to-VGA adapter, spare part

number 31

heat sink

removal 56
spare part numbers 26, 56

hinge

removal 69
spare part number 30, 69

HP PC Hardware Diagnostics (UEFI)

using 74

HP Recovery Manager

correcting boot problems 81
starting 80

HP Recovery media

creating 77
recovery 80

HP Recovery partition

recovery 80
removing 82

I

integrated camera light, identifying

8

integrated numeric keypad,

identifying 12

internal microphones, identifying 8

86 Index

J

jacks

audio-out (headphone)/audio-in

(microphone) 7
network 6
RJ-45 (network) 6

K

keyboard, product description 3
keyboard/top cover

spare part numbers 17, 18, 19,

20, 21, 22, 23, 24

keys

action 12
esc 12
fn 12
Windows 12

L

lights

AC adapter and battery light 6
camera 8
caps lock 10
drive 6
mute 10
power 6, 10
RJ-45 (network) status 6

locating information

hardware 5
software 5

M

memory card reader, identifying 7
memory card, identifying 7
memory module

product description 2
removal 41
spare part numbers 28, 41

microphone

product description 2, 3

minimized image recovery 80
minimized image, creating 79
model name 1
mute light, identifying 10

N

network jack, identifying 6

O

operating system, product

description 4

optical drive

product description 2

original system recovery 79

P

packaging guidelines 35
plastic parts, service

considerations 32

pointing device, product

description 3

ports

HDMI 6
product description 3
USB 3.x SuperSpeed 7
USB Type-C SuperSpeed 6

power button board

removal 63
spare part number 63
spare part numbers 25

power button board cable

removal 62

spare part number 25, 62, 63
power button, identifying 11
power connector cable

removal 48

spare part number 25, 48
power connector, identifying 6
power cord

set requirements 83

spare part numbers 31
power lights, identifying 6, 10
power requirements, product

description 3
processor, product description 1
product description

audio 2, 3
chipset 1
display panel 1, 2
Ethernet 3
external media cards 3
graphics 1
hard drive 2
keyboard 3
memory module 2
microphone 2, 3
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 3

processors 1
product name 1
security 4
serviceability 4
solid-state drive 2
storage 2
video 2, 3
wireless 3

product name 1

R

recover

options 79

recovery

discs 78, 80
HP Recovery Manager 79
media 80
starting 80
supported discs 78
system 79
USB ash drive 80
using HP Recovery media 78

recovery media

creating 77
creating using HP Recovery

Manager 78

recovery partition

removing 82

removal/replacement

procedures 37
RJ-45 (network) jack, identifying 6
RJ-45 (network) status lights,

identifying 6

rubber feet

removal 37

spare part number 37
Rubber Foot Kit, spare part number

28, 31

S

Screw Kit, spare part number 31
security cable slot, identifying 7
security, product description 4
service considerations

cables 33

connectors 33

plastic parts 32
serviceability, product description 4

Index 87

slots

memory card reader 7
security cable 7

solid-state drive

product description 2
removal 43
spare part numbers 28, 43

speakers

identifying 11
removal 60

spare part number 25, 60
supported discs, recovery 78
system board

removal 52

spare part numbers 26, 52
system recovery 79
system restore point

creating 78
system restore point, creating 77

T

tools required 32
TouchPad

buttons 9

removal 47

spare part number 25, 47
TouchPad bracket

removal 47

spare part number 25, 47
TouchPad cable

removal 46

spare part number 25, 46
TouchPad zone, identifying 9
transporting guidelines 35

V

vents, identifying 13
video, product description 2, 3

W

webcam/microphone module

removal 67
spare part numbers 30, 67

webcam/microphone module cable

spare part numbers 30

Windows

system restore point 77, 78
Windows key, identifying 12
Windows tools

using 78
wireless antenna

removal 70

spare part number 30, 71
wireless, product description 3
WLAN antenna

removal 70

spare part number 30, 71
WLAN antennas, identifying 8
WLAN module

removal 44

spare part numbers 28, 44
workstation guidelines 35

U

USB 3.x SuperSpeed port,

identifying 7

USB port board

removal 51
spare part number 51
spare part numbers 25

USB port board cable

removal 59
spare part number 26, 51, 59

USB Type-C SuperSpeed port,

identifying 6

USB–C-to-USB–A dongle, spare part

number 31

88 Index