Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. . Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 924965-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Keyboard area ........................................................................................................................................................ 9
Button and speakers ......................................................................................................................... 11
Special keys ....................................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 31
4 Removal and replacement preliminary requirements ..................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Hard drive .......................................................................................................................................... 40
Power connector cable ...................................................................................................................... 48
Fan ..................................................................................................................................................... 50
USB port board .................................................................................................................................. 51
System board .................................................................................................................................... 52
9 Backing up, restoring, and recovering ........................................................................................................... 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select products only) ......................................................................... 77
Using Windows tools ........................................................................................................................................... 78
Restore and recovery ........................................................................................................................................... 79
Recovering using HP Recovery Manager ........................................................................................... 79
What you need to know before you get started ............................................................. 79
Using the HP Recovery partition (select products only) ................................................. 80
Using HP Recovery media to recover .............................................................................. 80
Changing the computer boot order ................................................................................ 81
Removing the HP Recovery partition (select products only) ......................................... 82
vi
10 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ............................................................................................................................ 83
Requirements for specic countries and regions ................................................................................................ 83
Index ............................................................................................................................................................. 86
vii
viii
1Product description
CategoryDescription
Product NameHP Pavilion 15 Laptop PC (model numbers 15-cc100 through 15-cc199 and 15-cc600 through 15-cc699)
HP Pavilion 15 Laptop PC (model numbers 15-cc500 through 15-cc599 and 15-cc700 through 15-cc799)
ProcessorsFor use only on computer models with model numbers 15-cc100 through 15-cc199 and 15-cc600 through
15-cc699:
●
Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15-W)
●
Intel Core i5-8250U 1.66-GHz (turbo up to 3.60-GHz) quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15-W)
For use on all computer models:
●
Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
●
Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB
L3 cache, 15-W
Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software.
Camera:
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second
Support for wide dynamic range (WDR)
Integrated wireless local area network (WLAN) options by way of wireless module
Single M.2/PCIe WLAN antenna built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0/4.2 combo card
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●
Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
denition television, any compatible digital or audio component,
or an HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
(6)AC adapter and battery light
(7)Power connectorConnects an AC adapter.
6Chapter 2 Getting to know your computer
●
White: The AC adapter is connected and the battery
is fully charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Left side
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)USB 3.x SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
tracker, or smartwatch, and provide high-speed data transfer.
(3)Audio-out (headphone)/Audio-in
(microphone) combo jack
(4)Memory card readerReads optional memory cards that enable you to store, manage,
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing
the computer.
2.Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
Left side7
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2)Internal microphonesRecord sound.
(3)Camera light(s)On: One or more cameras are in use.
(4)Camera(s)Allow you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
8Chapter 2 Getting to know your computer
Keyboard area
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Keyboard area9
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(3)Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
On: Computer sound is o.
●
O: Computer sound is on.
10Chapter 2 Getting to know your computer
Button and speakers
ComponentDescription
(1)Power button
(2)SpeakersProduce sound.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings and your power options:
▲
Right-click the Start button, and then select Power Options.
Keyboard area11
Special keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes specic functions when pressed in combination with
the fn key.
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the
Start menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on the
integrated numeric keypad.
(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12Chapter 2 Getting to know your computer
Bottom
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom13
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)HP product name (select products only)
(2)Model number
(3)Product number
(4)Serial number
(5)Warranty period
14Chapter 3 Illustrated parts catalog
Component
(1)HP product name (select products only)
(2)Product number
(3)Serial number
(4)Warranty period
Labels15
Computer components
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 29.
(2)Keyboard/top cover in empress red nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium929869-A41
For use in Bulgaria929869-261
For use in Canada929868-DB1
For use in the Czech Republic and Slovakia929869-FL1
For use in Denmark, Finland, and Norway929869-DH1
For use in France929869-051
For use in Germany929869-041
For use in Greece929869-151
For use in Hungary929869-211
For use in India929869-002
For use in Israel929869-BB1
For use in Italy929869-061
For use in Latin America929869-161
For use in the Netherlands929869-B31
For use in Northwest Africa929869-FP1
For use in Portugal929869-131
For use in Romania929869-271
For use in Russia929869-251
For use in Saudi Arabia929869-171
For use in Slovenia929869-BA1
For use in South Korea929869-AD1
For use in Spain929869-071
For use in Switzerland929869-BG1
For use in Taiwan929869-AB1
For use in Thailand929869-281
For use in Turkey929869-141
For use in the United Kingdom929869-031
For use in the United States929869-001
Keyboard/top cover in empress red nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium929868-A41
For use in Bulgaria929868-261
Computer components17
ItemComponentSpare part number
For use in Canada929868-DB1
For use in the Czech Republic and Slovakia929868-FL1
For use in Denmark, Finland, and Norway929868-DH1
For use in France929868-051
For use in Germany929868-041
For use in Greece929868-151
For use in Hungary929868-211
For use in India929868-002
For use in Israel929868-BB1
For use in Italy929868-061
For use in Latin America929868-161
For use in the Netherlands929868-B31
For use in Northwest Africa929868-FP1
For use in Portugal929868-131
For use in Romania929868-271
For use in Russia929868-251
For use in Saudi Arabia929868-171
For use in Slovenia929868-BA1
For use in South Korea929868-AD1
For use in Spain929868-071
For use in Switzerland929868-BG1
For use in Taiwan929868-AB1
For use in Thailand929868-281
For use in Turkey929868-141
For use in the United Kingdom929868-031
For use in the United States929868-001
Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium928952-A41
For use in Bulgaria928952-261
For use in Canada928952-DB1
For use in the Czech Republic and Slovakia928952-FL1
For use in Denmark, Finland, and Norway928952-DH1
For use in France928952-051
For use in Germany928952-041
18Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in Greece928952-151
For use in Hungary928952-211
For use in India928952-002
For use in Israel928952-BB1
For use in Italy928952-061
For use in Latin America928952-161
For use in the Netherlands928952-B31
For use in Northwest Africa928952-FP1
For use in Portugal928952-131
For use in Romania928952-271
For use in Russia928952-251
For use in Saudi Arabia928952-171
For use in Slovenia928952-BA1
For use in South Korea928952-AD1
For use in Spain928952-071
For use in Switzerland928952-BG1
For use in Taiwan928952-AB1
For use in Thailand928952-281
For use in Turkey928952-141
For use in the United Kingdom928952-031
For use in the United States928952-001
Keyboard/top cover in mineral silver nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium928951-A41
For use in Bulgaria928951-261
For use in Canada928951-DB1
For use in the Czech Republic and Slovakia928951-FL1
For use in Denmark, Finland, and Norway928951-DH1
For use in France928951-051
For use in Germany928951-041
For use in Greece928951-151
For use in Hungary928951-211
For use in India928951-002
For use in Israel928951-BB1
For use in Italy928951-061
Computer components19
ItemComponentSpare part number
For use in Latin America928951-161
For use in the Netherlands928951-B31
For use in Northwest Africa928951-FP1
For use in Portugal928951-131
For use in Romania928951-271
For use in Russia928951-251
For use in Saudi Arabia928951-171
For use in Slovenia928951-BA1
For use in South Korea928951-AD1
For use in Spain928951-071
For use in Switzerland928951-BG1
For use in Taiwan928951-AB1
For use in Thailand928951-281
For use in Turkey928951-141
For use in the United Kingdom928951-031
For use in the United States928951-001
Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish with backlight (includes
backlight cable and keyboard cable):
For use in Belgium929867-A41
For use in Bulgaria929867-261
For use in Canada929867-DB1
For use in the Czech Republic and Slovakia929867-FL1
For use in Denmark, Finland, and Norway929867-DH1
For use in France929867-051
For use in Germany929867-041
For use in Greece929867-151
For use in Hungary929867-211
For use in India929867-002
For use in Israel929867-BB1
For use in Italy929867-061
For use in Latin America929867-161
For use in the Netherlands929867-B31
For use in Northwest Africa929867-FP1
For use in Portugal929867-131
For use in Romania929867-271
20Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in Russia929867-251
For use in Saudi Arabia929867-171
For use in Slovenia929867-BA1
For use in South Korea929867-AD1
For use in Spain929867-071
For use in Switzerland929867-BG1
For use in Taiwan929867-AB1
For use in Thailand929867-281
For use in Turkey929867-141
For use in the United Kingdom929867-031
For use in the United States929867-001
Keyboard/top cover in opulent blue nish with speaker grille in natural silver nish (includes keyboard cable):
For use in Belgium929866-A41
For use in Bulgaria929866-261
For use in Canada929866-DB1
For use in the Czech Republic and Slovakia929866-FL1
For use in Denmark, Finland, and Norway929866-DH1
For use in France929866-051
For use in Germany929866-041
For use in Greece929866-151
For use in Hungary929866-211
For use in India929866-002
For use in Israel929866-BB1
For use in Italy929866-061
For use in Latin America929866-161
For use in the Netherlands929866-B31
For use in Northwest Africa929866-FP1
For use in Portugal929866-131
For use in Romania929866-271
For use in Russia929866-251
For use in Saudi Arabia929866-171
For use in Slovenia929866-BA1
For use in South Korea929866-AD1
For use in Spain929866-071
Computer components21
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