Hp Pavilion 15 User Manual
Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: September 2018
First Edition: May 2018
Document Part Number: L19436-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950–1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 6
Right side ................................................................................................................................................................................... 6
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................ 10
TouchPad ............................................................................................................................................................ 10
Lights ................................................................................................................................................................... 11
Button, speakers, and vent .............................................................................................................................. 12
Special keys ........................................................................................................................................................ 13
Action keys ......................................................................................................................................................... 14
Bottom ..................................................................................................................................................................................... 15
Labels ....................................................................................................................................................................................... 16
3 Illustrated parts catalog ........................................................................................................................................................................ 17
Computer components ......................................................................................................................................................... 17
Display assembly components ............................................................................................................................................ 21
Mass storage devices ............................................................................................................................................................ 23
Cables ....................................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................................... 25
4 Removal and replacement preliminary requirements ..................................................................................................................... 27
Tools required ......................................................................................................................................................................... 27
Service considerations .......................................................................................................................................................... 27
Plastic parts ........................................................................................................................................................ 27
Cables and connectors ..................................................................................................................................... 28
Drive handling .................................................................................................................................................... 28
Electrostatic discharge damage .......................................................................................................................................... 29
Packaging and transporting guidelines .............................................................................................................................. 30
Workstation guidelines .......................................................................................................................................................... 30
Equipment guidelines ............................................................................................................................................................ 31
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 32
Component replacement procedures ................................................................................................................................. 32
Bottom cover ...................................................................................................................................................... 32
v
Battery ................................................................................................................................................................. 35
Display assembly ............................................................................................................................................... 37
Hard drive ........................................................................................................................................................... 48
WLAN module .................................................................................................................................................... 50
Solid-state drive ................................................................................................................................................ 52
Optane memory module .................................................................................................................................. 53
Memory module ................................................................................................................................................ 54
Memory card reader board .............................................................................................................................. 56
USB board (select products only) ................................................................................................................... 58
TouchPad ............................................................................................................................................................ 59
Lock bracket ....................................................................................................................................................... 62
Fan(s) ................................................................................................................................................................... 64
Heat sink ............................................................................................................................................................. 66
System board ..................................................................................................................................................... 70
Speakers ............................................................................................................................................................. 74
Power connector cable ..................................................................................................................................... 76
Top cover with keyboard .................................................................................................................................. 78
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 79
Starting Setup Utility (BIOS) .................................................................................................................................................. 79
Updating Setup Utility (BIOS) ................................................................................................................................................ 79
Determining the BIOS version ......................................................................................................................... 79
Downloading a BIOS update ............................................................................................................................ 80
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 81
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 81
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 81
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 81
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ......................................................................................... 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 82
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 82
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 83
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 83
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 83
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 84
vi
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 84
8 Backing up, restoring, and recovering ................................................................................................................................................. 85
Using Windows tools ............................................................................................................................................................. 85
Creating HP Recovery media (select products only) ........................................................................................................ 85
Using HP Recovery Manager to create recovery media .............................................................................. 86
Before you begin ........................................................................................................................... 86
Creating the recovery media ....................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 87
Restoring and recovery ......................................................................................................................................................... 87
Restoring, resetting, and refreshing using Windows tools ......................................................................... 87
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 87
Recovering using HP Recovery Manager ....................................................................................................... 87
Recovering using the HP Recovery partition (select products only) ......................................................... 88
Recovering using HP Recovery media ............................................................................................................ 88
Changing the computer boot order ................................................................................................................ 89
Removing the HP Recovery partition (select products only) ...................................................................... 89
9 Specications .......................................................................................................................................................................................... 90
10 Power cord set requirements ............................................................................................................................................................ 91
Requirements for all countries ............................................................................................................................................ 91
Requirements for specic countries and regions ............................................................................................................. 91
11 Recycling ............................................................................................................................................................................................... 93
Index ............................................................................................................................................................................................................. 94
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC
Model numbers:
15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999
15t-cs000, 15t-cs100
Processors 8th generation Intel® Core™ processors:
i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)
i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W)
7th generation Intel processors:
Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 2133-MHz FSB, 15 W)
Pentium® Gold 4415U 2.30-GHz, dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 15 W)
Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Supports Optimus (select products only)
Supports GPS (GPU Performance Scaling)
Supports MR ready
Internal graphics:
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel HD Graphics 610 (7th generation Intel Pentium processors)
Hybrid graphics:
GeForce GTX 1050 with 2048-MB of discrete video memory
GeForce GTX 1050 with 4096-MB of discrete video memory
GeForce GTX1050Ti with 4096-MB of discrete video memory
GeForce MX150 with up to 4096-MB of discrete video memory
GeForce MX150 with up to 2048-MB of discrete video memory
GeForce MX130 with up to 2048-MB of discrete video memory
Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio:
HD (1366×768), BrightView, SVA, 220 nits (select products only)
1
Category Description
HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only)
HD (1366×768), anti glare, SVA, 220 nits (select products only)
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel,
multi-touch enabled (select products only)
Full high-denition (FHD) (1920×1080), anti glare, UWVA, 220 nits
Full high-denition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only)
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2400 dual channel support (select products only)
DDR4-2133 dual channel support (select products only)
Supports the following congurations:
● 16384 MB (8192 MB×2)
● 12288 MB (8192 MB×1 + 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2)
● 6144 MB (4096 MB×1 + 2048 MB×1)
● 4096 MB (4096 MB×1)
Storage Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models onlyl):
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Accelerometer/Hard drive protection support
Single hard drive congurations (select products only):
2-TB, 5400-rpm, 7.0 mm
1-TB, 5400-rpm, 7.2 mm
500-GB, 5400-rpm, 7.0 mm
Dual storage congurations (select products only):
256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 2-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 500-GB, 5400-rpm, 7.0 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only):
256-GB
128-GB
2 Chapter 1 Product description
Category Description
M.2, PCIe, NVMe, value, solid-state drive:
512-GB
256-GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2, M.2, solid-state drive (select products only):
16 GB (Optane memory module) + 1 TB, 5400–rpm, 7.2mm hard drive
Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2,
88° wide eld of vision
1080p by 30 frames per second
Supports Windows® Hello
Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Sensors Accelerometer (select products only)
Wireless Compatible with Miracast-certied devices
Integrated wireless options with a single antenna
Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 WiFi+Bluetooth® 5 Combo Adapter (non-vPro) (select products
only)
Integrated wireless options with dual antennas (M.2/CNVi):
Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 WiFi + BT5 (non-vPro) (MU-MIMO supported)
Intel Dual band wireless-AC 3168 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)
Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products
only/)
Integrated wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products only)
Realtek RTL8723DE 802.11bgn 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (select products only)
External media
cards
HP Multi-Format Digital Memory Card Reader
Supports SD/SDHC/SDXC
Push-push insertion/removal
3
Category Description
Internal card
expansion
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
HDMI supporting up to 4096×2160 @ 60Hz (select products only)
Keyboard/
TouchPad
One M.2 slot for solid-state drive
One M.2 slot for WLAN
resolution to t embedded panel and external monitor connected)
AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45/ethernet
USB 3.0 ports (2, right side)
USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer
Keyboard:
Full-sized, two coat paint, island-style keyboard with numeric keypad
Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad
TouchPad:
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power
requirements
Security Nano security cable slot
Battery:
4–cell, 68-WHr, 4416-mAh prismatic/polymer battery (select models only)
3-cell, 41-WHr, 3549–mAh, prismatic/polymer battery
Supports battery fast charge
AC adapter:
120-W HP Smart AC adapter with power cord
90-W HP Smart AC adapter with power cord
65-W HP Smart AC adapter (EM) with power cord
65-W HP Smart AC adapter with power cord
45-W HP Smart AC adapter with power cord
Power cord:
1.0 m conventional power cord with a C5 connector
1.0 m conventional power cord with a C5 connector + Japan plug adapter
Support for Trusted Platform Module (fTPM) 2.0
Operating system FreeDOS 2.0
4 Chapter 1 Product description
Category Description
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Microsoft Signature
Windows 10 Home 64 Plus QVC
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Plus Web/Kiosk
Windows 10 Home 64 QVC
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Notebook Single Language
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language select GEO
Windows 10 Home 64 Web/Kiosk
Windows 10 Pro 64
Windows 10 Pro 64 Web/Kiosk
Serviceability End user replaceable parts:
AC adapter
5
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until it
is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
(2) Security cable slot Attaches an optional security cable to the computer.
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
(5) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the
computer from being mishandled or stolen.
See the Security section in Product description on page 1 for the specic security lock
type.
and provide high-speed data transfer.
● Blinking white: The AC adapter is disconnected and the battery has reached a low
battery level.
● Amber: The AC adapter is connected and the battery is charging.
● O: The battery is not charging.
Left side
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) RJ-45 (network) jack/status lights Connects a network cable.
(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
● White: The network is connected.
● Amber: Activity is occurring on the network.
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
NOTE: If your computer has a single antenna, it is located on the right
side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
8 Chapter 2 Getting to know your computer
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with
wireless local area networks (WLANS).
NOTE: If your camera has a single antenna, it is located
on the right side.
(2) Internal microphones Record sound.
(3) Camera light(s) On: One or more cameras are in use.
(4) Camera(s) Allow(s) you to video chat, record video, and record still
images. Some cameras also allow a facial recognition
logon to Windows, instead of a password logon..
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 11
Button, speakers, and vent
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to initiate
Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep.
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲ Right-click the Power icon , and then select Power
Options
.
(2) Speakers Produce sound.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲ To use an action key, press and hold the key.
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Plays the next
track of an audio CD or the next section of a DVD or a BD.
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the
next section of a DVD or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14 Chapter 2 Getting to know your computer
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name (select products only)
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Computer components
Computer components 17
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 21.
(2) Top cover with keyboard:
Natural silver, backlit L24752-xx1
L35339-xx1
Natural silver, no backlight L24753-xx1
L35340-xx1
Pale gold, backlit L24754-xx1
Pale gold, no backlight L24755-xx1
Top cover with keyboard (on models equipped with GTX graphics)
Natural silver, backlit L35339–xx1
Natural silver, no backlight L35340–xx1
(3) Power connector cable:
Power connector cable EMI tape is available in the Miscellaneous Parts Kit using spare part number
L28015-001.
Power connector cable in models equipped with GTX grapihcs L45827-001
(4) TouchPad:
NOTE: The TouchPad cable is available using spare part number L23893-001.
Natural silver L24934-001
Pale gold L24933-001
(5) TouchPad bracket L23892-001
(6) Speakers (includes cable) L23900-001
Speakers (on models equipped with GTX graphics) (include cable) L41588-001
(7) System board (includes processor and replacement thermal material):
For use in models with discrete graphics equipped with the following processors:
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34172-xx1
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34171-xx1
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34176-xx1
Intel Core i7-8565U and 2 GB of GeForce MX150 discrete video memory L34175-xx1
810327-006
Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory L22820-xx1
Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory L22817-xx1
Intel Core i7-8550U processor and 2 GB GeForce MX130 discrete video memory L22814-xx1
Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory L34170-xx1
Intel Corei5-8265U and 2 GB of GeForce MX150 discrete video memory L34173-xx1
Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory L34174-xx1
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22818-xx1
Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22815-xx1
Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory L22813-xx1
ntel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory L22819-xx1
Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory L22816-xx1
Intel Core i3-8130U and 2 GB of GeForce MX150 discrete video memory L37245-xx1
For use in models with UMA graphics equipped with the following processors:
Intel Core i7-8550U processor L22822-xx1
Intel Core i5-8250U processor L22821-xx1
Intel Core i3-8130U processor L22824-xx1
Intel Core i5-8265U processor L34169-xx1
Intel Pentium 4415U processor L22823-xx1
For use in models with discrete GTX graphics equipped with the following processors:
Intel Core i7-8565U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory L46520-xx1
Intel Core i7-8565U processor with 1150Ti GTX and 4 GB of GeForce MX150 discrete video memory L46518–xx1
Intel Core i7-8565U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory L34172–xx1
Intel Core i7-8565U processor with 1050 GTX and 4 GB of GeForce MX150 discrete video memory L34171–xx1
Intel Core i5-8265U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory L46519–xx1
Intel Core i5-8265U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory L44879–xx1
Intel Core i5-8265U processor with 1050 GTX and 2 GB of GeForce MX150 discrete video memory L34170–xx1
(8) Heat sink, discrete graphics (on models equipped with GTX graphics) (includes replacement thermal
material)
(9) Heat sink:
Heat sink, discrete graphics (includes replacement thermal material) L23897-001
Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core
i7-8550U/i5-8250U processors (includes replacement thermal material)
Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core
i7-7500U/Pentium 4415U processors (includes replacement thermal material)
(10) Fan for use in models with UMA graphics memory L27902-001
(11) Fan for use in models with discrete graphics memory L23895-001
Fan for use in models with discrete graphics memory (on models equipped with GTX graphics) L35338-001
(12) Memory modules (2, DDR4-2400, 1.2-V):
8-MB 862398-855
L35251-001
L23898-001
L23899-001
4-MB 862397-855
2-MB 864271-855
Computer components 19
Item Component Spare part number
(13) Solid-state drive (2280 M.2):
512-GB, PCIe L25329-001
256-GB, SATA-3, TLC L25327-001
256-GB, PCIe L25328-001
128-GB, SATA-3, TLC L25326-001
Optane memory module, 16-GB, PCIe L27309-001
(14) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855
Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855
Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE-CG 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
Intel Dual Band Wireless-AC+Bluetooth 5 Combo Adapter (non-vPro) L22634-005
Intel Dual Band Wireless-AC 9461 802.11ac 1×z1 WifFi+Bluetooth 5 Combo Adapter (non-vPro) L25889-005
(15) Hard drive (SATA, 7.0-mm; does not include hard drive bracket or hard drive cable):
2-TB, 5400-rpm 912487-855
1-TB, 5400-rpm 762990-005
500-GB, 5400-rpm 778186-005
NOTE: Hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare
part number L23889-001
(16) USB board (select products only)
NOTE: The USB board cable is available using spare part number L23901-001.
(17) Memory card reader board
NOTE: The memory card reader board cable is available using spare part number L23891-001 and
L41586-001 on models equipped with GTX graphics
Memory card reader board (on models equipped with GTX graphics) L41585-001
(18) Lock bracket L23902-001
(19) Battery
4-cell 68-WHr, 4416-AHr Li-ion L32654-005
3-cell, 41-WHr, 3549-AHr, Li-ion L11119-855
(20) Bottom cover:
Natural silver L23885-001
L23896-001
L23890-001
Natural silver (on models equipped with GTX graphics) L41587-001
Pale gold L23886-001
(21) Rubber Foot Kit (includes Mylar screw cover):
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in natural silver models L23887-001
For use in pale gold models L23888-001
Display assembly components
Display assembly components 21
Item Component Spare part
number
(1) Display bezel:
For use on computer models equipped with a FHD infrared camera L23909-001
For use on computer models equipped with an HD non-infrared camera L23908-001
(2) IR camera/microphone module (includes display bezel adhesive) L28107-001
(3) HD camera/microphone module (includes display bezel adhesive) L28108-001
(4) Display panel (includes display bezel adhesive and display rear cover adhesive):
FHD, anti glare, SVA, non-touch L25331-001
FHD, anti glare, UWVA, non-touch L25332-001
FHD, BrightView, UWVA, non-touch L25334-001
FHD, BrightView, UWVA, touch screen L25333-001
HD, anti glare, non-touch L25335-001
HD, BrightView, non-touch L25336-001
HD, BrightView, touch L25330-001
(5) Hinge covers (include display bezel adhesive and display rear cover adhesive):
Pale gold L23913-001
Natural silver L23914-001
(6) Hinges (include left and right display hinges, display bezel adhesive, and display rear cover adhesive) L23884-001
(7) Wireless Antenna kits:
Wireless Dual Antenna kit (includes left and right wireless antenna cables, display bezel adhesive, and
display back cover adhesive):
Wireless Single Antenna kit (includes wireless antenna cable, display bezel adhesive, and display back cover
adhesive)
(8) Display panel cable for use in models with an HD, non-infrared camera (include display bezel adhesive and display rear cover
adhesive) :
Touch screen L23905-001
Non-touch screen L23903-001
Non-touch screen on models equipped with GTX graphics L43924-001
(9) Display panel cable for use in models with an infrared camera (include display bezel adhesive and display
rear cover adhesive):
Touch screen L23906-001
Non-touch screen L23904-001
(10) Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive tape kit):
L24790-001
L31502-001
L43925-001
Pale gold L23880-001
Ceramic white L23878-001
22 Chapter 3 Illustrated parts catalog
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