Hp Pavilion 15 User Manual

Maintenance and Service Guide

HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.

Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Third Edition: September 2018

First Edition: May 2018

Document Part Number: L19436-003

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950–1).

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 Getting to know your computer ............................................................................................................................................................. 6

Right side ................................................................................................................................................................................... 6

Left side ..................................................................................................................................................................................... 7

Display ........................................................................................................................................................................................ 8

Keyboard area ........................................................................................................................................................................ 10

TouchPad ............................................................................................................................................................ 10

Lights ................................................................................................................................................................... 11

Button, speakers, and vent .............................................................................................................................. 12

Special keys ........................................................................................................................................................ 13

Action keys ......................................................................................................................................................... 14

Bottom ..................................................................................................................................................................................... 15

Labels ....................................................................................................................................................................................... 16

3 Illustrated parts catalog ........................................................................................................................................................................ 17

Computer components ......................................................................................................................................................... 17

Display assembly components ............................................................................................................................................ 21

Mass storage devices ............................................................................................................................................................ 23

Cables ....................................................................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................................... 25

4 Removal and replacement preliminary requirements ..................................................................................................................... 27

Tools required ......................................................................................................................................................................... 27

Service considerations .......................................................................................................................................................... 27

Plastic parts ........................................................................................................................................................ 27

Cables and connectors ..................................................................................................................................... 28

Drive handling .................................................................................................................................................... 28

Electrostatic discharge damage .......................................................................................................................................... 29

Packaging and transporting guidelines .............................................................................................................................. 30

Workstation guidelines .......................................................................................................................................................... 30

Equipment guidelines ............................................................................................................................................................ 31

5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 32

Component replacement procedures ................................................................................................................................. 32

Bottom cover ...................................................................................................................................................... 32

v

Battery ................................................................................................................................................................. 35

Display assembly ............................................................................................................................................... 37

Hard drive ........................................................................................................................................................... 48

WLAN module .................................................................................................................................................... 50

Solid-state drive ................................................................................................................................................ 52

Optane memory module .................................................................................................................................. 53

Memory module ................................................................................................................................................ 54

Memory card reader board .............................................................................................................................. 56

USB board (select products only) ................................................................................................................... 58

TouchPad ............................................................................................................................................................ 59

Lock bracket ....................................................................................................................................................... 62

Fan(s) ................................................................................................................................................................... 64

Heat sink ............................................................................................................................................................. 66

System board ..................................................................................................................................................... 70

Speakers ............................................................................................................................................................. 74

Power connector cable ..................................................................................................................................... 76

Top cover with keyboard .................................................................................................................................. 78

6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 79

Starting Setup Utility (BIOS) .................................................................................................................................................. 79

Updating Setup Utility (BIOS) ................................................................................................................................................ 79

Determining the BIOS version ......................................................................................................................... 79

Downloading a BIOS update ............................................................................................................................ 80

7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 81

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ 81

Downloading HP PC Hardware Diagnostics Windows ................................................................................. 81

Downloading the latest HP PC Hardware Diagnostics Windows version ............................. 81

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................................... 82

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 82

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 82

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 82

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 83

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 83

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select

products only) ............................................................................................................................... 83

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... 83

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 84

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 84

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 84

vi

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 84

8 Backing up, restoring, and recovering ................................................................................................................................................. 85

Using Windows tools ............................................................................................................................................................. 85

Creating HP Recovery media (select products only) ........................................................................................................ 85

Using HP Recovery Manager to create recovery media .............................................................................. 86

Before you begin ........................................................................................................................... 86

Creating the recovery media ....................................................................................................... 86

Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 87

Restoring and recovery ......................................................................................................................................................... 87

Restoring, resetting, and refreshing using Windows tools ......................................................................... 87

Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 87

Recovering using HP Recovery Manager ....................................................................................................... 87

Recovering using the HP Recovery partition (select products only) ......................................................... 88

Recovering using HP Recovery media ............................................................................................................ 88

Changing the computer boot order ................................................................................................................ 89

Removing the HP Recovery partition (select products only) ...................................................................... 89

9 Specications .......................................................................................................................................................................................... 90

10 Power cord set requirements ............................................................................................................................................................ 91

Requirements for all countries ............................................................................................................................................ 91

Requirements for specic countries and regions ............................................................................................................. 91

11 Recycling ............................................................................................................................................................................................... 93

Index ............................................................................................................................................................................................................. 94

vii

viii

1 Product description

Category Description

Product Name HP Pavilion 15 Laptop PC

Model numbers:

15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999

15t-cs000, 15t-cs100

Processors 8th generation Intel® Core™ processors:

i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)

i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W)

i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)

i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W)

i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W)

7th generation Intel processors:

Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 2133-MHz FSB, 15 W)

Pentium® Gold 4415U 2.30-GHz, dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 15 W)

Graphics Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Supports Optimus (select products only)

Supports GPS (GPU Performance Scaling)

Supports MR ready

Internal graphics:

Intel UHD Graphics 620 (8th generation Intel Core processors)

Intel HD Graphics 620 (7th generation Intel Core processors)

Intel HD Graphics 610 (7th generation Intel Pentium processors)

Hybrid graphics:

GeForce GTX 1050 with 2048-MB of discrete video memory

GeForce GTX 1050 with 4096-MB of discrete video memory

GeForce GTX1050Ti with 4096-MB of discrete video memory

GeForce MX150 with up to 4096-MB of discrete video memory

GeForce MX150 with up to 2048-MB of discrete video memory

GeForce MX130 with up to 2048-MB of discrete video memory

Panel 15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio:

HD (1366×768), BrightView, SVA, 220 nits (select products only)

1

Category Description

HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only)

HD (1366×768), anti glare, SVA, 220 nits (select products only)

Full high-denition (FHD) (1920×1080), BrightView, UWVA, 220 nits

Full high-denition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel,
multi-touch enabled (select products only)

Full high-denition (FHD) (1920×1080), anti glare, UWVA, 220 nits

Full high-denition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only)

Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable

Supports up to 16-GB of system memory

DDR4-2400 dual channel support (select products only)

DDR4-2133 dual channel support (select products only)

Supports the following congurations:

● 16384 MB (8192 MB×2)

● 12288 MB (8192 MB×1 + 4096 MB×1)

● 8192 MB (8192 MB×1 or 4096 MB×2)

● 6144 MB (4096 MB×1 + 2048 MB×1)

● 4096 MB (4096 MB×1)

Storage Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models onlyl):

Support for solid-state drive + hard drive (select products only)

Support for M.2 SATA/PCIe solid-state drive (select products only)

Accelerometer/Hard drive protection support

Single hard drive congurations (select products only):

2-TB, 5400-rpm, 7.0 mm

1-TB, 5400-rpm, 7.2 mm

500-GB, 5400-rpm, 7.0 mm

Dual storage congurations (select products only):

256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive

256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive

128-GB, SATA, TLC, solid-state drive + 2-TB, 5400-rpm, 7.2 mm hard drive

128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive

128-GB, SATA, TLC, solid-state drive + 500-GB, 5400-rpm, 7.0 mm hard drive

M.2 SATA-3, TLC, solid-state drive (select products only):

256-GB

128-GB

2 Chapter 1 Product description

Category Description

M.2, PCIe, NVMe, value, solid-state drive:

512-GB

256-GB

Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2, M.2, solid-state drive (select products only):

16 GB (Optane memory module) + 1 TB, 5400–rpm, 7.2mm hard drive

Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2,

88° wide eld of vision

1080p by 30 frames per second

Supports Windows® Hello

Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression

HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision

720p by 30 frames per second

Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Audio Audio brand: B&O Play

Audio control panel: B&O Play Audio Control

Supports HP Audio Boost

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Sensors Accelerometer (select products only)

Wireless Compatible with Miracast-certied devices

Integrated wireless options with a single antenna

Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 WiFi+Bluetooth® 5 Combo Adapter (non-vPro) (select products
only)

Integrated wireless options with dual antennas (M.2/CNVi):

Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 WiFi + BT5 (non-vPro) (MU-MIMO supported)

Intel Dual band wireless-AC 3168 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro)

Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products
only/)

Integrated wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products only)

Realtek RTL8723DE 802.11bgn 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (select products only)

External media
cards

HP Multi-Format Digital Memory Card Reader

Supports SD/SDHC/SDXC

Push-push insertion/removal

3

Category Description

Internal card
expansion

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel

HDMI supporting up to 4096×2160 @ 60Hz (select products only)

Keyboard/
TouchPad

One M.2 slot for solid-state drive

One M.2 slot for WLAN

resolution to t embedded panel and external monitor connected)

AC Smart Pin adapter plug

Audio-out (headphone)/audio-in (microphone) combo jack

HDMI v1.4 supporting up to 1920×1080 @ 60Hz

RJ-45/ethernet

USB 3.0 ports (2, right side)

USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer

Keyboard:

Full-sized, two coat paint, island-style keyboard with numeric keypad

Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad

TouchPad:

Image sensor

MultiTouch gestures enabled

Support for Modern TrackPad gestures

Taps enabled as default

Power
requirements

Security Nano security cable slot

Battery:

4–cell, 68-WHr, 4416-mAh prismatic/polymer battery (select models only)

3-cell, 41-WHr, 3549–mAh, prismatic/polymer battery

Supports battery fast charge

AC adapter:

120-W HP Smart AC adapter with power cord

90-W HP Smart AC adapter with power cord

65-W HP Smart AC adapter (EM) with power cord

65-W HP Smart AC adapter with power cord

45-W HP Smart AC adapter with power cord

Power cord:

1.0 m conventional power cord with a C5 connector

1.0 m conventional power cord with a C5 connector + Japan plug adapter

Support for Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

4 Chapter 1 Product description

Category Description

Windows 10 Home 64

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Microsoft Signature

Windows 10 Home 64 Plus QVC

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 QVC

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language Value APAC EM PPP

Windows 10 Home 64 Single Language Value India Market PPP

Windows 10 Home 64 Single Language Value Indonesia Market PPP

Windows 10 Home 64 Value Notebook Single Language

Windows 10 Home 64 Value Notebook Single Language SEAP

Windows 10 Home 64 Value Notebook Single Language select GEO

Windows 10 Home 64 Web/Kiosk

Windows 10 Pro 64

Windows 10 Pro 64 Web/Kiosk

Serviceability End user replaceable parts:

AC adapter

5

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right side

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it

is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

(2) Security cable slot Attaches an optional security cable to the computer.

(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.

(5) Power connector Connects an AC adapter.

6 Chapter 2 Getting to know your computer

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the

computer from being mishandled or stolen.

See the Security section in Product description on page 1 for the specic security lock
type.

and provide high-speed data transfer.

● Blinking white: The AC adapter is disconnected and the battery has reached a low

battery level.

● Amber: The AC adapter is connected and the battery is charging.

● O: The battery is not charging.

Left side

Component Description

(1) HDMI port Connects an optional video or audio device, such as a high-

(2) RJ-45 (network) jack/status lights Connects a network cable.

(3) USB Type-C port Connects a USB device, such as a cell phone, camera, activity

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

● White: The network is connected.

● Amber: Activity is occurring on the network.

tracker, or smartwatch, and provides data transfer.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(4) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

(5) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and

Environmental Notices

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

NOTE: If your computer has a single antenna, it is located on the right

side.

(2) Internal microphones Record sound.

(3) Camera light(s) On: One or more cameras are in use.

(4) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My notebook, select the Specications tab, and then select User Guides.

8 Chapter 2 Getting to know your computer

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with

wireless local area networks (WLANS).

NOTE: If your camera has a single antenna, it is located

on the right side.

(2) Internal microphones Record sound.

(3) Camera light(s) On: One or more cameras are in use.

(4) Camera(s) Allow(s) you to video chat, record video, and record still

images. Some cameras also allow a facial recognition
logon to Windows, instead of a password logon..

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My notebook, select the Specications tab, and then select User Guides.

Display 9

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and
other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

Keyboard area 11

Button, speakers, and vent

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select Power

Options

.

(2) Speakers Produce sound.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.

12 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is turned
back on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.

▲ To use an action key, press and hold the key.

Icon Description

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on (select products only).

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Plays the next
track of an audio CD or the next section of a DVD or a BD.

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the
next section of a DVD or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

14 Chapter 2 Getting to know your computer

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

Bottom 15

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name (select products only)

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name (select products only)

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

Computer components

Computer components 17

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly components on page 21.

(2) Top cover with keyboard:

Natural silver, backlit L24752-xx1

L35339-xx1

Natural silver, no backlight L24753-xx1

L35340-xx1

Pale gold, backlit L24754-xx1

Pale gold, no backlight L24755-xx1

Top cover with keyboard (on models equipped with GTX graphics)

Natural silver, backlit L35339–xx1

Natural silver, no backlight L35340–xx1

(3) Power connector cable:

Power connector cable EMI tape is available in the Miscellaneous Parts Kit using spare part number
L28015-001.

Power connector cable in models equipped with GTX grapihcs L45827-001

(4) TouchPad:

NOTE: The TouchPad cable is available using spare part number L23893-001.

Natural silver L24934-001

Pale gold L24933-001

(5) TouchPad bracket L23892-001

(6) Speakers (includes cable) L23900-001

Speakers (on models equipped with GTX graphics) (include cable) L41588-001

(7) System board (includes processor and replacement thermal material):

For use in models with discrete graphics equipped with the following processors:

Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34172-xx1

Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34171-xx1

Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory L34176-xx1

Intel Core i7-8565U and 2 GB of GeForce MX150 discrete video memory L34175-xx1

810327-006

Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory L22820-xx1

Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory L22817-xx1

Intel Core i7-8550U processor and 2 GB GeForce MX130 discrete video memory L22814-xx1

Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory L34170-xx1

Intel Corei5-8265U and 2 GB of GeForce MX150 discrete video memory L34173-xx1

Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory L34174-xx1

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22818-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22815-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory L22813-xx1

ntel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory L22819-xx1

Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory L22816-xx1

Intel Core i3-8130U and 2 GB of GeForce MX150 discrete video memory L37245-xx1

For use in models with UMA graphics equipped with the following processors:

Intel Core i7-8550U processor L22822-xx1

Intel Core i5-8250U processor L22821-xx1

Intel Core i3-8130U processor L22824-xx1

Intel Core i5-8265U processor L34169-xx1

Intel Pentium 4415U processor L22823-xx1

For use in models with discrete GTX graphics equipped with the following processors:

Intel Core i7-8565U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory L46520-xx1

Intel Core i7-8565U processor with 1150Ti GTX and 4 GB of GeForce MX150 discrete video memory L46518–xx1

Intel Core i7-8565U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory L34172–xx1

Intel Core i7-8565U processor with 1050 GTX and 4 GB of GeForce MX150 discrete video memory L34171–xx1

Intel Core i5-8265U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory L46519–xx1

Intel Core i5-8265U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory L44879–xx1

Intel Core i5-8265U processor with 1050 GTX and 2 GB of GeForce MX150 discrete video memory L34170–xx1

(8) Heat sink, discrete graphics (on models equipped with GTX graphics) (includes replacement thermal

material)

(9) Heat sink:

Heat sink, discrete graphics (includes replacement thermal material) L23897-001

Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core

i7-8550U/i5-8250U processors (includes replacement thermal material)

Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core

i7-7500U/Pentium 4415U processors (includes replacement thermal material)

(10) Fan for use in models with UMA graphics memory L27902-001

(11) Fan for use in models with discrete graphics memory L23895-001

Fan for use in models with discrete graphics memory (on models equipped with GTX graphics) L35338-001

(12) Memory modules (2, DDR4-2400, 1.2-V):

8-MB 862398-855

L35251-001

L23898-001

L23899-001

4-MB 862397-855

2-MB 864271-855

Computer components 19

Item Component Spare part number

(13) Solid-state drive (2280 M.2):

512-GB, PCIe L25329-001

256-GB, SATA-3, TLC L25327-001

256-GB, PCIe L25328-001

128-GB, SATA-3, TLC L25326-001

Optane memory module, 16-GB, PCIe L27309-001

(14) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE-CG 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

Intel Dual Band Wireless-AC+Bluetooth 5 Combo Adapter (non-vPro) L22634-005

Intel Dual Band Wireless-AC 9461 802.11ac 1×z1 WifFi+Bluetooth 5 Combo Adapter (non-vPro) L25889-005

(15) Hard drive (SATA, 7.0-mm; does not include hard drive bracket or hard drive cable):

2-TB, 5400-rpm 912487-855

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

NOTE: Hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare

part number L23889-001

(16) USB board (select products only)

NOTE: The USB board cable is available using spare part number L23901-001.

(17) Memory card reader board

NOTE: The memory card reader board cable is available using spare part number L23891-001 and

L41586-001 on models equipped with GTX graphics

Memory card reader board (on models equipped with GTX graphics) L41585-001

(18) Lock bracket L23902-001

(19) Battery

4-cell 68-WHr, 4416-AHr Li-ion L32654-005

3-cell, 41-WHr, 3549-AHr, Li-ion L11119-855

(20) Bottom cover:

Natural silver L23885-001

L23896-001

L23890-001

Natural silver (on models equipped with GTX graphics) L41587-001

Pale gold L23886-001

(21) Rubber Foot Kit (includes Mylar screw cover):

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in natural silver models L23887-001

For use in pale gold models L23888-001

Display assembly components

Display assembly components 21

Item Component Spare part

number

(1) Display bezel:

For use on computer models equipped with a FHD infrared camera L23909-001

For use on computer models equipped with an HD non-infrared camera L23908-001

(2) IR camera/microphone module (includes display bezel adhesive) L28107-001

(3) HD camera/microphone module (includes display bezel adhesive) L28108-001

(4) Display panel (includes display bezel adhesive and display rear cover adhesive):

FHD, anti glare, SVA, non-touch L25331-001

FHD, anti glare, UWVA, non-touch L25332-001

FHD, BrightView, UWVA, non-touch L25334-001

FHD, BrightView, UWVA, touch screen L25333-001

HD, anti glare, non-touch L25335-001

HD, BrightView, non-touch L25336-001

HD, BrightView, touch L25330-001

(5) Hinge covers (include display bezel adhesive and display rear cover adhesive):

Pale gold L23913-001

Natural silver L23914-001

(6) Hinges (include left and right display hinges, display bezel adhesive, and display rear cover adhesive) L23884-001

(7) Wireless Antenna kits:

Wireless Dual Antenna kit (includes left and right wireless antenna cables, display bezel adhesive, and

display back cover adhesive):

Wireless Single Antenna kit (includes wireless antenna cable, display bezel adhesive, and display back cover

adhesive)

(8) Display panel cable for use in models with an HD, non-infrared camera (include display bezel adhesive and display rear cover

adhesive) :

Touch screen L23905-001

Non-touch screen L23903-001

Non-touch screen on models equipped with GTX graphics L43924-001

(9) Display panel cable for use in models with an infrared camera (include display bezel adhesive and display

rear cover adhesive):

Touch screen L23906-001

Non-touch screen L23904-001

(10) Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive tape kit):

L24790-001

L31502-001

L43925-001

Pale gold L23880-001

Ceramic white L23878-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part

Sapphire blue L23881-001

Velvet burgundy L23883-001

Mineral silver L23879-001

Tranquil pink L23882-001

Adhesive tape kit (includes display bezel adhesive and display rear cover adhesive; not illustrated) L23912-001

Display panel connector tape (not illustrated) L28015-001

Mass storage devices

number

Item Component Spare part number

(1) Solid-state drives (M.2):

512-GB, PCIe L25329-001

256-GB, SATA-3, TLC L25327-001

256-GB, PCIe L25328-001

128-GB, SATA-3, TLC L25326-001

Optane memory module, 16-GB, PCIe L27309-001

(2) Hard drives (does not include hard drive cable or brackets):

2-TB, 5400-rpm 912487-855

Mass storage devices 23

Cables

Item Component Spare part number

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

(3) Hard drive brackets L19469-001

(4) Hard drive cable L23889-001

Item Component Spare part number

(1) Memory card reader board cable L23891-001

(2) Memory card reader board cable on models equipped with GTX graphics L41586-001

(3) TouchPad cable L23893-001

(4) TouchPad cable (on models equipped with GTX graphics) L23893-001

(5) USB board cable (select models onbly) L23901-001

(6) Hard drive cable L23889-001

(7) Display cable for use in models with an HD, non-infrared camera (includes display bezel

adhesive and display rear cover adhesive):

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Touch screen L23905-001

Non-touch screen L23903-001

(8) Display cable for use in models with an infrared camera (includes display bezel adhesive and

display rear cover adhesive):

Touch screen L23906-001

Non-touch screen L23904-001

Miscellaneous parts

Component Spare part number

AC adapter:

120-W HP Smart AC adapter (PFC, Slim Barrel, 7.4–mm) 710415-001

90-W HP Smart AC adapter (PFC,RA, 4.5–mm) 937532-850

65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850

65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001

65-W AC adapter (non-PFC, S-3P, 4.5-mm) for use in Argentina 710340-850

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001

45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina 741553-852

Power cord (C5 connector, 1.0 m):

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Brazil L19359-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

Miscellaneous parts 25

Component Spare part number

For use in the United Kingdom L19373-001

Duck head power cord for use in Japan L33157-001

Power adapter, C5, for use in Japan 226768-001

External DVD±RW DL SuperMulti Drive 747080-001

Rubber Foot Kit for use in natural silver models (includes bottom cover rear feet) L23887-001

Rubber Foot Kit for use in pale gold models (includes bottom cover rear feet) L23888-001

Miscellaneous Parts Kit (includes power connector cable EMI tape and display panel connector tape) L28015-001

Screw Kit L23915-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Plastic, non-marking, pry tool

● Phillips P0 magnetic screw driver

● Phillips P1 magnetic screw driver

● Tweezers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when

handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 27

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or
in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”

28 Chapter 4 Removal and replacement preliminary requirements

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe

these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Electrostatic discharge damage 29

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

30 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.

● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be eective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or oor mats with hard ties to the ground

● Field service kits

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Equipment guidelines 31

5 Removal and replacement procedures for

Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: Only HP authorized service providers should perform the removal and replacement procedures

described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are

on the service tag at the bottom of your computer. See Labels on page 16 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.

There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number

Bottom cover for use in natural silver models L23885-001

Bottom cover for use in natural silver models on models equipped with GTX graphics L41587-001

Bottom cover for use in pale gold models L23886-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

Remove the bottom cover:

1. Remove the two rubber feet (1).

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

The rubber feet are available using spare part number L23887-001 for natural silver models and
L23888-001 for pale gold models.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the three Phillips M2.5×6.0 screws (P1 driver) (2) from under the feet and the three Phillips

M2.0×4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover
to the computer.

3. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer (2).

4. Remove the bottom cover (3).

To remove the bottom cover on models equipped with GTX graphics:

1. Remove the four rubber feet (1).

The rubber feet are available using spare part number L23887-001 for natural silver models and
L23888-001 for pale gold models.

Component replacement procedures 33

2. Remove the ve Phillips M2.5×6.0 screws (P1 driver) (2) from under the feet and the three Phillips

M2.0×4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover
to the computer.

3. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer (2).

4. Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Battery

Description Spare part number

4–cell 68–WHr, 4416–AHr, Li-ion battery L32654-005

3-cell, 41-WHr, 3539-AHr, Li-ion battery L11119-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

Remove the battery:

1. Remove the four Phillips M2.0×4.0 screws (1) that secure the battery to the computer.

2. Remove the battery from the computer (2).

To remove the battery on models equipped with GTX graphics:

1. Disconnect the battery cable (1).

2. Remove the three Phillips M2.0×4.0 screws (2) that secure the battery to the computer.

Component replacement procedures 35

3. Remove the battery from the computer (3).

Reverse this procedure to install the battery.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information,

see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the display assembly:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Release the WLAN antenna cables from the retention clips and routing channel built into the right speaker

(2).

3. Disconnect the display cable from the system board ZIF connector (3).

4. Release the display panel from the retention clips and routing channel built into the left speaker (4).

5. Remove the four Phillips M2.5×6.0 screws (1) that secure the display assembly to the computer.

6. Open the display to open the hinges (2).

Component replacement procedures 37

7. Separate the display from the computer (3).

8. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Release the top edge of the display bezel (1) from the display assembly.

b. Release the left and right edges of the display bezel (2) from the display assembly.

c. Release the bottom edge of the display bezel (3) from the display assembly.

d. Remove the display bezel (4) from the display assembly.

The display bezel is available using the following spare part numbers:

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

● L23909-001 - FHD infrared camera

● L23908-001 - HD non-infrared camera

9. If it is necessary to replace the camera/microphone module:

a. Disconnect the cable (1) from the camera/microphone module.

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

b. Detach the camera/microphone module (2) from the display back cover. (The module is attached with

double-sided adhesive.)

The camera/microphone module is available using spare part number L28108-001 for HD non­infrared camera/microphone modules.

Models with an HD camera

Component replacement procedures 39

c. The camera/microphone module is available using spare part number L28107-001 for FHD infrared

camera/microphone modules.

Models with an IR camera

10. If it is necessary to replace the display panel:

a. Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover

(1).

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b. Pull the tape out from behind the left and right sides of the panel (2).

NOTE: You have to pull on the tape multiple times before it is completely removed.

Display panel adhesive tape is available using spare part number L23912-001.

c. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on the

keyboard.

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Lift the connector support bracket (3).

Component replacement procedures 41

f. Disconnect the display panel cable (4) from the display panel, and then remove the display panel (5).

The display panel is available using the following spare part numbers:

L25331-001 – FHD, anti glare, SVA, non-touch

L25332-001 – FHD, anti glare, UWVA, non-touch

L25334-001 – FHD, BrightView, UWVA, non-touch

L25333-001 – FHD, BrightView, UWVA, touch screen

L25335-001 – HD, anti glare, SVA, non-touch

L25336-001 – HD, BrightView, SVA, non-touch

L25330-001 – HD, BrightView, SVA, touch

Display panel connector tape is available in the Miscellaneous Parts Kit using spare part number
L28015-001.

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

11. If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them.

Hinge covers are available using spare part number L23913-001 for pale gold models and L23914-001 for
natural silver models.

12. If it is necessary to remove the display hinges:

a. Remove the six Phillips M2.0×2.5 broad head screws (1) from the bottom of the hinges.

b. Remove the two Phillips M2.0×2.5 screws (2) from the top of the hinges.

c. Remove the display hinges (3).

The display hinges are available using spare part number L23884-001.

Component replacement procedures 43

13. If it is necessary to remove the display panel cable:

a. Disconnect the cable from the camera module (1).

NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD

cameras.

b. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the

display back cover.

c. Remove the display panel cable (3).

Models with an IR camera

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

d. Models with an HD camera

The display panel cable is available using the following spare part numbers:

L23903-001 – non-touch display assembly and an HD camera

L23904-001 – non-touch display assembly and an infrared camera

L23905-001 – touch display assembly and an HD camera

L23906-001 – touch display assembly and an infrared camera

14. If it is necessary to remove the wireless antenna cables and transceivers:

a. Detach the wireless antenna transceivers (1) from the display back cover. The wireless antenna

transceivers are attached to with double-sided adhesive.

b. Release the wireless antenna cables from the retention clips (2) and routing channels built into the

sides of the display back cover.

Component replacement procedures 45

c. Remove the antennas from the display back cover.

The wireless antenna cables and transceivers are available using spare part number L24790-001.

Remove the display assembly on models equipped with GTX graphics:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Release the WLAN antenna cables from the retention clips and routing channel built into the right speaker

(2).

3. Disconnect the display cable from the system board ZIF connector (3).

4. Remove the left speaker (4).

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Release the display panel from the retention clips and routing channel built into the left speaker (5).

6. Remove the four Phillips M2.5×6.0 screws (1) that secure the display assembly to the computer.

7. Open the display to open the hinges (2).

8. Separate the display from the computer (3).

NOTE: If it is necessary to replace the display bezel or any of the display assembly subcomponents, please see

the instructions above.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 47

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard

drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare
part number L23889-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Description Spare part number

2-TB, 5400-rpm 912487-855

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Remove the hard drive:

1. Disconnect the hard drive cable from the ZIF connector on the system board (1).

2. Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer.

3. Lift the inside of the hard drive up (3), and then remove the hard drive from the computer (4).

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1),

remove the two Phillips M3.0×3.0 screws (2), remove the metal bracket (3), and then disconnect the hard
drive cable (4).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 49

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855

Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE-CG 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

Intel Dual Band Wireless-AC+Bluetooth 5 Combo Adapter (non-vPro) L22634-005

Intel Dual Band Wireless-AC 9461 802.11ac 1×1 WifFi+Bluetooth 5 Combo Adapter (non-vPro) L25889-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The

WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2. Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN

module tilts up.)

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures 51

Solid-state drive

Description Spare part number

512-GB, PCIe L25329-001

256-GB, SATA-3, TLC L25327-001

256-GB, PCIe L25328-001

128-GB, SATA-3, TLC L25326-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the solid-state drive module:

1. Remove the Phillips M2.0×3.0 screw (1) that secures the drive to the computer.

2. Remove the drive (2) by pulling it away from the socket.

Reverse this procedure to reassemble and install the solid-state drive.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Optane memory module

IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive.

You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer.

Description Spare part number

Optane memory module, 16 GB L27309-001

Before removing the Optane memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the Optane memory module:

▲ Remove the Phillips M2.0×3.0 screw (1), and then pull the module from the socket (2).

Reverse this procedure to install the Optane memory module.

Component replacement procedures 53

Memory module

NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of

the computer. If only one memory module is installed, it must be installed in the socket labeled 1.

Description Spare part number

8-MB, DDR4-2400, 1.2-V 862398-855

4-MB, DDR4-2400, 1.2-V 862397-855

2-MB, DDR4-2400, 1.2-V 864271-855

Before removing the memory module, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The

edge of the module opposite the slot rises away from the computer.)

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

To protect a memory module after removal, place it in an electrostatic-safe container.

Reverse this procedure to install a memory module.

Component replacement procedures 55

Memory card reader board

Description Spare part number

Memory card reader board L23890-001

Memory card reader board cable L23891-001

Memory card reader board cable on models equipped with GTX graphics L41586-001

Before removing the memory card reader board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the memory card reader board:

L25889-005`

1. Disconnect the cable from the ZIF connector on the memory card reader board (1).

2. Remove the Phillips M2.0×4.0 screw (2) that secures the board to the computer.

3. Remove the board from the computer (3).

Remove the memory card reader board on models equipped with GTX graphics:

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

1. Disconnect the cable from the ZIF connector on the memory card reader board (1).

2. Remove the Phillips M2.0×4.0 screw (2) that secures the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the memory card reader board.

Component replacement procedures 57

USB board (select products only)

Description Spare part number

USB board L23896-001

USB board cable L23901-001

NOTE: On models equipped with GTX graphics, the USB board is soldered on to the system board, and cannot

be removed.

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the USB board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the three Phillips M2.0×4.0 screws (2) that secure the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the USB board.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

TouchPad

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the TouchPad:

Description Spare part number

TouchPad for use in natural silver models L24934-001

TouchPad for use in pale gold models L24933-001

TouchPad cable L23893-001

TouchPad bracket L23892-001

the computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

1. Remove the three Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the computer.

2. Remove the bracket (2) .

3. Disconnect the cable from the ZIF connector on the TouchPad (1).

4. Lift the clear plastic from on top of the screws (2).

5. Lift the keyboard cable up so you can access the TouchPad screws (3).

Component replacement procedures 59

6. Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer.

7. Remove the TouchPad from the computer (5).

Remove the TouchPad on models equipped with GTX graphics:

1. Remove the three Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the computer.

2. Remove the bracket (2).

3. Disconnect the cable from the ZIF connector on the TouchPad (1).

4. Lift the clear plastic from on top of the screws (2).

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. Lift the keyboard cable up so you can access the TouchPad screws (3).

6. Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer.

7. Remove the TouchPad from the computer (5).

Reverse this procedure to install the TouchPad.

Component replacement procedures 61

Lock bracket

Description Spare part number

Lock bracket L23902-001

Before removing the lock bracket, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the lock bracket:

1. Remove the two Phillips M2.0×2.0 broad head screws (1) that secure the lock bracket to the computer.

2. Remove the lock bracket from the computer (2).

on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Remove the lock bracket on models equipped with GTX graphics:

1. Remove the two Phillips M2.0×2.0 broad head screws (1) that secure the lock bracket to the computer.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the lock bracket from the computer (2).

Reverse this procedure to install the lock bracket.

Component replacement procedures 63

Fan(s)

Description Spare part number

Fans for use in models with discrete graphics memory L23895-001

Fans for use in models with discrete graphics memory (on models equipped with GTX graphics) L35338-001

Fan for use in models with UMA graphics memory L27902-001

Before removing the fan(s), follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the fan in models with UMA graphics memory:

1. Disconnect the fan cable (1) from the system board.

2. Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer.

3. Remove the fan from the computer (3).

Remove the fans in models with discrete graphics memory:

1. Disconnect the fan cables (1) from the system board.

2. Remove the ve Phillips M2.0×4.0 screws (2) that secure the fans to the computer.

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the fans from the computer (3).

Remove the fans on models equipped with GTX graphics:

1. Disconnect the fan cables (1) from the system board.

2. Remove the six Phillips M2.0×4.0 screws (2) that secure the fans to the computer.

3. Remove the fans from the computer (3).

Reverse this procedure to install the fan(s).

Component replacement procedures 65

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23897-001

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory (on
models equipped with GTX graphics)

Heat sink for use only on computer models equipped with Intel Core i7-8550U/i5-8250U processors and a
graphics subsystem with UMA memory

Heat sink for use only on computer models equipped with Intel Core i7-7500U/Pentium 4415U processors
and a graphics subsystem with UMA memory

L35251-001

L23898-001

L23899-001

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 35).

Remove the heat sink:

1. Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1) that

secure the heat sink to the system board.

66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the heat sink (2).

3. UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that

secure the heat sink to the system board.

4. Remove the heat sink (2).

On models equipped with GTX graphics, follow these instructions to remove the heat sink:

1. In the order indicated on the heat sink, remove the six Phillips M2.0×2.5 screws (1) that secure the heat

sink to the system board.

Component replacement procedures 67

2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system

board components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Discrete memory: Thermal paste (1), (2), and thermal pads, (3), (4), are used on the heat sink (2), (4) and
associated system board components (1), (3).

68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

UMA memory: Thermal paste is used on the processor (1) and the heat sink (2).

Reverse this procedure to install the heat sink.

Component replacement procedures 69

System board

NOTE: All system board spare part kits include a processor and replacement thermal material.

Description Spare part number

System board for use in models with discrete graphics equipped with the following processors:

● Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory L22820-xx1

● Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory L22817-xx1

● Intel Core i7-8550U processor and 2 GB GeForce MX130 discrete video memory L22814-xx1

● Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22818-xx1

● Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory L22815-xx1

● Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory L22813-xx1

● Intel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory L22819-xx1

● Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory L22816-xx1

System board for use in models with UMA graphics equipped with the following processors:

● Intel Core i7-8550U processor L22822-xx1

● Intel Core i5-8250U processor L22821-xx1

● Intel Core i3-8130U processor L22824-xx1

● Intel Pentium 4415U processor L22823-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

a. Battery (see Battery on page 35)

b. Solid-state drive (see Solid-state drive on page 52) or Optane memory module (Optane memory

module on page 53)

c. Fan(s) (see Fan(s) on page 64)

When replacing the system board, be sure to remove the following components from the defective system
board and install them on the replacement system board:

● WLAN module (see WLAN module on page 50)

● Memory modules (see Memory module on page 54)

● Heat sink (see Heat sink on page 66)

Remove the system board:

70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

1. Disconnect the following cables:

(1) USB board cable

(2) Power connector cable

(3) Memory card reader board cable

(4) Hard drive connector cable

(5) Backlight cable (select products only)

(6) Keyboard cable

(7) TouchPad cable

(8) Display cable

(9) Speaker cable

2. Remove the four Phillips M2.0×2.0 screws (1) that secure the system board to the computer.

3. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer.

Component replacement procedures 71

4. Lift the system board out of the computer (3).

Removing the system board on models equipped with GTX graphics:

1. Disconnect the following cables:

(1) Power connector cable

(2) Memory card reader board cable

(3) Backlight cable

(4) Keyboard cable

(5) TouchPad cable

(6) Speaker cable

(7) Display cable

72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the four Phillips M2.0×2.0 screws (1) that secure the system board to the computer.

3. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer.

4. Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 73

Speakers

Description Spare part number

Speakers (includes cable) L23900-001

Speakers (on models equipped with GTX graphics) (includes cable) L41588-001

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer

on, and then shut it down through the operating system.

2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

3. Disconnect all external devices from the computer.

4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

a. Battery (see Battery on page 35)

b. Solid-state drive (see Solid-state drive on page 52)

c. Fan (see Fan(s) on page 64)

d. System board (see System board on page 70)

Remove the speakers:

1. Release the cable from the retention clips and routing channel built into the right speaker (1).

2. Remove the Phillips M2.0×4.0 screw (2) that secures the right speaker to the computer.

3. Lift the speakers up (3).

4. Release the speaker cable from the retention clips and routing channel built into the computer (4).

74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

On models equipped with GTX graphics, follow these steps:

1. Release the cable from the retention clips and routing channel built into the right speaker (1).

2. Remove the Phillips M2.0×4.0 screw (2) that secures the right speaker to the computer.

3. Lift the speakers up (3).

4. Release the speaker cable from the retention clips and routing channel built into the computer (4).

Reverse this procedure to install the speakers.

Component replacement procedures 75

Power connector cable

Description Spare part number

Power connector cable 810327-006

Power connector cable EMI tape L28015-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components:

a. Battery (see Battery on page 35)

b. Display assembly (see Display assembly on page 37)

Remove the power connector cable:

1. Make sure the left display hinge is in the open position.

2. Disconnect the power connector cable from the system board (1).

3. Release the cable from the retention clips and routing channel built into the computer and speaker (2).

4. Remove the power connector cable from the computer (3).

Remove the power connector cable on models equipped with GTX graphics:

76 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

1. Make sure the left display hinge is in the open position.

2. Disconnect the power connector cable from the system board (1).

3. Release the cable from the retention clips and routing channel built into the computer and speaker (2).

4. Remove the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 77

Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the rst table provides the main spare part number for the keyboards. The second table provides
the country codes.

Description Spare part number

Keyboard, backlit, natural silver L24752-xx1

Keyboard, no backlight, natural silver L24753-xx1

Keyboard, backlit, pale gold L24755-xx1

Keyboard, no backlight, pale gold L24754-xx1

On models equipped with GTX graphics:

Keyboard, backlit, natural silver L35339–xx1

Keyboard, no backlight, natural silver L35340–xx1

L35339–xx1

L35340–xx1

For use in country
or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

India -002

Spare part
number

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country
or region

Spare part
number

For use in country or region Spare part

number

78 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 79).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 80.

Starting Setup Utility (BIOS) 79

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a

BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

80 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows

on page 81.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer

or a USB ash drive.

Using HP PC Hardware Diagnostics Windows (select products only) 81

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer

or a USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,

double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 83.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

82 Chapter 7 Using HP PC Hardware Diagnostics

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 83.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and

then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must

use a Windows computer to download and create the HP UEFI support environment because only .exe les are
provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash
drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 83

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP

website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

84 Chapter 7 Using HP PC Hardware Diagnostics

8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal information

(see Using Windows tools on page 85).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools

on page 85).

● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud Recovery

Download Tool (select products only) to create recovery media (see Creating HP Recovery media (select

products only) on page 85).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 85).

● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space (select

products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 89.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

Using Windows tools 85

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 87.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a

safe place.

● HP Recovery Manager examines the computer and determines the required media storage capacity.

● To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank

DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW,
double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP
Recovery Manager software.

– If your computer does not include an integrated optical drive with DVD writer capability, you can use

an external optical drive (purchased separately) to create recovery discs, as described above. If an
external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be
connected to a USB port on an external device, such as a USB hub.

– To create a recovery USB ash drive, use a high-quality blank USB ash drive.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take an hour or more. Do not interrupt this process.

● If necessary, you can exit the program before you have nished creating all of the recovery media. HP

Recovery Manager will nish the current DVD or USB ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 87.

86 Chapter 8 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 85.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer
to the original factory state:

● Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled

application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

● Using System Recovery—To recover the Windows partition to original factory content, select the System

Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.

● Using Factory Reset (select products only)—Restores the computer to its original factory state by deleting

all information from the hard drive and recreating the partitions and then reinstalling the operating system
and the software that was installed at the factory (select products only). To use the Factory Reset option,
you must use HP Recovery media. If you have not already created recovery media, see Creating HP

Recovery media (select products only) on page 85.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to install

the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 85.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 85.

Restoring and recovery 87

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided

with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP Recovery

Manager. See

● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or
region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 85.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 89.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use
HP Recovery media to recover the original operating system and software programs that were installed at the
factory.

▲ Insert the HP Recovery media, and then restart the computer.

88 Chapter 8 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 89.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the
order of devices listed in BIOS where the computer looks for startup information. You can change the selection to
an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up
hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or

create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See Creating HP

Recovery media (select products only) on page 85.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 89

9 Specications

Metric U.S.

Computer dimensions

Width 361.6 mm 14.24 in

Depth 245.6 mm 9.67 in

Height 17.9 mm 0.71 in

Weight

Solid-state drive models 1852 g 4.08 lbs

Hard drive models 1927 g 4.25 lbs

Solid-state drive + hard drive models 1938 g 4.27 lbs

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

90 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of

125 or 250 V AC, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

Requirements for all countries 91

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with

a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall plug)

must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

92 Chapter 10 Power cord set requirements