HP Pavilion 15 Users guide
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company,
L.P.
AMD, Ryzen, and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. USB
Type-C and USB-C are registered trademarks of
USB Implementers Forum. Miracast is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2021
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: M38963-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 8
Lights ................................................................................................................................................... 9
Button, vent, and ngerprint reader ................................................................................................. 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 25
v
Recommended materials and equipment ........................................................................................ 25
Cleaning your computer ...................................................................................................................................... 26
Enabling HP Easy Clean (select products only) ................................................................................. 26
Removing dirt and debris from your computer ................................................................................ 26
Cleaning your computer with a disinfectant ..................................................................................... 27
Caring for wood veneer (select products only) ................................................................................. 28
Packaging and transporting guidelines .............................................................................................................. 28
Accessing support information ........................................................................................................................... 28
5 Removal and replacement procedures for authorized service provider parts .................................................... 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
Solid-state drive ................................................................................................................................ 35
Memory modules ............................................................................................................................... 36
USB board .......................................................................................................................................... 37
Speakers ............................................................................................................................................ 38
Fingerprint reader ............................................................................................................................. 39
Fan ..................................................................................................................................................... 40
Heat sink ............................................................................................................................................ 41
System board .................................................................................................................................... 43
Touchpad ........................................................................................................................................... 44
Power connector cable ...................................................................................................................... 46
Display assembly ............................................................................................................................... 47
Top cover with keyboard ................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 56
Starting Setup Utility (BIOS) ................................................................................................................................ 56
Updating Setup Utility (BIOS) .............................................................................................................................. 56
Determining the BIOS version ........................................................................................................... 56
Preparing for a BIOS update .............................................................................................................. 57
Downloading a BIOS update ........................................................................................... 57
Installing a BIOS update .................................................................................................. 57
7 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools for backing up ................................................................................................. 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
vi
Restoring and recovering your system ............................................................................................................... 59
Creating a system restore ................................................................................................................. 60
Restoring and recovery methods ...................................................................................................... 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
Using HP Sure Recover (select products only) .................................................................................. 61
8 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 62
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 62
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 62
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 63
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 63
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 63
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 63
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 64
Installing HP PC Hardware Diagnostics Windows ............................................................................. 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 64
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 64
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 65
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 65
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 66
9 Specications .............................................................................................................................................. 68
Computer specications ...................................................................................................................................... 68
39.6 cm (15.6 in) display specications .............................................................................................................. 68
Solid-state drive specications ........................................................................................................................... 69
vii
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 71
11 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion 15 Laptop PC
Model number: 15-eh1xxx
Processors AMD® processors
AMD Ryzen™ 7 5700U with Radeon™ HD Graphics (1.8 GHz base frequency, 8 MB cache, 8 cores)
AMD Ryzen 5 5500U with Radeon HD Graphics (2.1 GHz base frequency, 8 MB cache, 6 cores)
AMD Ryzen 3 5300U with Radeon HD Graphics (2.6 GHz base frequency, up to Standard, 4 MB cache, 4 cores)
Graphics Internal graphics
AMD Radeon Integrated Graphics
Supports HD Decode, DX12, and HDMI
Display 15.6 in (39.6 cm), WLED, narrow bezel
High-denition (HD) (1366 × 768), BrightView, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
HD, BrightView, SVA 45, eDP 1.2 without PSR, 250 nits, at, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, SVA 45, eDP 1.2 without PSR, slim, 220 nits
FHD, antiglare, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
FHD, antiglare, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
FHD, BrightView, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
FHD, BrightView, UWVA 45, slim, 250 nits, Touch-on Panel (TOP)
Memory Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM
DDR4-3200 dual-channel support
Supports the following congurations:
● 16 GB (8 × 2)
● 12 GB (8 + 4)
● 8 GB (8 × 1) or (4 × 2)
● 4 GB (4 × 1)
Primary storage PCIe, NVMe, M.2 2280 solid-state drives
1 TB
512 GB
256 GB
1
Table 1-1 Product components and their descriptions (continued)
Category Description
128 GB, TLC
Audio and video B&O Play Audio HD
Dual speakers
Support for HP Audio Boost
Supports Alexa
Supports Far Field Cortana
HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless Compatible with Miracast® devices
Integrated wireless options with dual antennas
Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth® 5
Realtek 8852AE Wi-Fi® 6 Bluetooth 5.2 WLAN
Intel® Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro™) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Integrated wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo
Media card reader Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0 supporting: up to 4096 × 2160 @ 60 Hz
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 1 Type-C (supports data transfer, power delivery, HP Sleep & Charge, Display Port 1.4 out up to
5120 × 2880 [60 Hz] out through adapter, HDMI 2.0 out up to 5120 × 2880 [60 Hz] out through adapter)
USB 3.2 Gen 1 Type-A (2)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size with numeric keypad
Backlit, island style with numeric keypad
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
2 Chapter 1 Product description
Precision touchpad support
Support for modern trackpad gestures
Table 1-1 Product components and their descriptions (continued)
Category Description
Taps enabled as default
Power requirements Battery
3 cell, 41 Whr
Long life
HP Fast Charge Technology
Smart AC adapters (nPFC, barrel type, 4.5 mm)
65 W
45 W, right angle
45 W, right angle, LA MERCO
Power cord
C5, conventional, 1 m [3.3 ft]
Security Supports Trusted Platform Module (TPM) 2.0, rmware based
Nano security lock slot
Integrated ngerprint reader
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market
Windows 10 Home 64 Single Language Indonesia Market
Windows 10 Home 64 Value Single Language Value Africa Market
Windows 10 Home 64 Value Single Language Value APAC Market
Windows 10 Home 64 Value Single Language Value India Market
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Value Single Language Value Indonesia Market
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Advanced
Windows 10 Home S 64 Plus
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(4) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
5
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
6 Chapter 2 Getting to know your computer
▲ Press in on the card, and then remove it from the memory
card reader.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
Table 2-2 Left-side components and their descriptions (continued)
Component Description
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
Display 7
Table 2-3 Display components and their descriptions (continued)
Component Description
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
8 Chapter 2 Getting to know your computer
Lights
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Identify the lights on the computer.
Table
2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area 9
Table 2-5 Lights and their descriptions (continued)
Component Description
(2) Mute light ● On: Computer sound is o.
(3) Power light ● On: The computer is on.
Button, vent, and ngerprint reader
Identify the computer button, vent, and ngerprint reader.
● O: Computer sound is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.
Table 2-6 Button, vent, and ngerprint reader and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
10 Chapter 2 Getting to know your computer
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Table 2-6 Button, vent, and ngerprint reader and their descriptions (continued)
Component Description
(2) Power button ● When the computer is o, press the button briey to turn
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Keyboard area 11
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
(5) Power button ● When the computer is o, press the button briey to turn
the fn key.
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
symbols on f1 through f12 function keys.
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
(6) num lock key Alternates between the navigational and numeric functions on
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
Bottom
Identify the bottom components.
▲ Right-click the Power icon , and then select Power
Options.
the integrated numeric keypad.
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 Getting to know your computer
Labels
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Labels 13
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provides regulatory information about the computer.
● Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Computer major components 15
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level.
(2) Top cover with keyboard
Natural silver, ngerprint reader, backlit M08910-xx1
Natural silver, ngerprint reader, not backlit M08911-xx1
Natural silver, no ngerprint reader, backlit M08912-xx1
Natural silver, no ngerprint reader, not backlit M08913-xx1
Cloud blue, ngerprint reader, backlit M08918-xx1
Cloud blue, ngerprint reader, not backlit M08919-xx1
Cloud blue, no ngerprint reader, backlit M08920-xx1
Cloud blue, no ngerprint reader, not backlit M08921-xx1
Luminous gold, ngerprint reader, backlit M08922-xx1
Luminous gold, ngerprint reader, not backlit M08923-xx1
Luminous gold, no ngerprint reader, backlit M08924-xx1
Luminous gold, no ngerprint reader, not backlit M08925-xx1
Light teal, ngerprint reader, backlit M08926-xx1
not available as a
spare part
Light teal, ngerprint reader, not backlit M08927-xx1
Light teal, no ngerprint reader, backlit M08928-xx1
Light teal, no ngerprint reader, not backlit M08929-xx1
(3) Power connector (DC-in) cable M08887-001
(4) Touchpad
NOTE: The touchpad cable is available using spare part number M08876-001.
Fog blue M08872-001
Forest teal M08873-001
Natural silver M08874-001
Warm gold M08875-001
(5) Fingerprint reader
NOTE: The ngerprint reader cable is available using spare part number M08883-001.
Fog blue M08878-001
Forest teal M08879-001
Natural silver M08880-001
Warm gold M08881-001
M16090-001
(6) Speakers (left and right) M08943-001
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(7) USB board
NOTE: The USB board cable is available using spare part number M08870-001.
(8) System board (includes processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 5700U processor M46331-xx1
AMD Ryzen 5 5500U processor M46330-xx1
AMD Ryzen 3 5300U processor M46329-xx1
(9) Solid-state drive
1 TB, PCIe L85370-005
512 GB, PCIe L85364-005
256 GB, PCIe L85354-005
128 GB, PCIe M06792-005
(10) Memory modules
8 GB (DDR4-3200) L46598-005
4 GB (DDR4-3200) L83673-005
M08869-001
(11) WLAN module
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-005
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005
Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo M09870-005
Realtek 8852AE Wi-Fi 6 Bluetooth 5.2 WLAN M34029-005
(12) Heat sink (includes replacement thermal material) M46577-001
(13) Fan M08945-001
(14) Battery (3 cell, 41 Whr) L97300-005
(15) Bottom cover
Fog blue M08889-001
Forest teal M08890-001
Natural silver M08891-001
Warm gold M08892-001
(16) Rubber Foot Kit
Fog blue M08894-001
Forest teal M08895-001
Computer major components 17
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
Natural silver M08896-001
Warm gold M08897-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display bezel
Ceramic white M08905-001
Fog blue M11934-001
Forest teal M11935-001
Natural silver M11936-001
Warm gold M11937-001
(2) Display panel (includes display panel adhesive and display bezel adhesive)
Antiglare, UWVA, FHD M09819-001
Antiglare, SVA, FHD M09820-001
18 Chapter 3 Illustrated parts catalog
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