Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company,
L.P.
AMD, Ryzen, and Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and vPro are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. USB
Type-C and USB-C are registered trademarks of
USB Implementers Forum. Miracast is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2021
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: M38963-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 8
Lights ................................................................................................................................................... 9
Button, vent, and ngerprint reader ................................................................................................. 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 25
v
Recommended materials and equipment ........................................................................................ 25
Cleaning your computer ...................................................................................................................................... 26
Enabling HP Easy Clean (select products only) ................................................................................. 26
Removing dirt and debris from your computer ................................................................................ 26
Cleaning your computer with a disinfectant ..................................................................................... 27
Caring for wood veneer (select products only) ................................................................................. 28
Packaging and transporting guidelines .............................................................................................................. 28
Accessing support information ........................................................................................................................... 28
5 Removal and replacement procedures for authorized service provider parts .................................................... 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 32
WLAN module .................................................................................................................................... 33
Solid-state drive ................................................................................................................................ 35
Memory modules ............................................................................................................................... 36
USB board .......................................................................................................................................... 37
Speakers ............................................................................................................................................ 38
Fingerprint reader ............................................................................................................................. 39
Fan ..................................................................................................................................................... 40
Heat sink ............................................................................................................................................ 41
System board .................................................................................................................................... 43
Touchpad ........................................................................................................................................... 44
Power connector cable ...................................................................................................................... 46
Display assembly ............................................................................................................................... 47
Top cover with keyboard ................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 56
Starting Setup Utility (BIOS) ................................................................................................................................ 56
Updating Setup Utility (BIOS) .............................................................................................................................. 56
Determining the BIOS version ........................................................................................................... 56
Preparing for a BIOS update .............................................................................................................. 57
Downloading a BIOS update ........................................................................................... 57
Installing a BIOS update .................................................................................................. 57
7 Backing up, restoring, and recovering ........................................................................................................... 59
Backing up information and creating recovery media ........................................................................................ 59
Using Windows tools for backing up ................................................................................................. 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 59
vi
Restoring and recovering your system ............................................................................................................... 59
Creating a system restore ................................................................................................................. 60
Restoring and recovery methods ...................................................................................................... 60
Recovering using HP Recovery media ............................................................................................... 60
Changing the computer boot order ................................................................................................... 60
Using HP Sure Recover (select products only) .................................................................................. 61
8 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 62
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 62
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 62
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 63
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 63
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 63
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 63
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 64
Installing HP PC Hardware Diagnostics Windows ............................................................................. 64
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 64
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 64
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 65
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 65
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 66
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 66
9 Specications .............................................................................................................................................. 68
Computer specications ...................................................................................................................................... 68
39.6 cm (15.6 in) display specications .............................................................................................................. 68
Solid-state drive specications ........................................................................................................................... 69
vii
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 71
11 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion 15 Laptop PC
Model number: 15-eh1xxx
Processors AMD® processors
AMD Ryzen™ 7 5700U with Radeon™ HD Graphics (1.8 GHz base frequency, 8 MB cache, 8 cores)
AMD Ryzen 5 5500U with Radeon HD Graphics (2.1 GHz base frequency, 8 MB cache, 6 cores)
AMD Ryzen 3 5300U with Radeon HD Graphics (2.6 GHz base frequency, up to Standard, 4 MB cache, 4 cores)
Graphics Internal graphics
AMD Radeon Integrated Graphics
Supports HD Decode, DX12, and HDMI
Display 15.6 in (39.6 cm), WLED, narrow bezel
High-denition (HD) (1366 × 768), BrightView, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
HD, BrightView, SVA 45, eDP 1.2 without PSR, 250 nits, at, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, SVA 45, eDP 1.2 without PSR, slim, 220 nits
FHD, antiglare, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
FHD, antiglare, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
FHD, BrightView, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
FHD, BrightView, UWVA 45, slim, 250 nits, Touch-on Panel (TOP)
Memory Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM
DDR4-3200 dual-channel support
Supports the following congurations:
● 16 GB (8 × 2)
● 12 GB (8 + 4)
● 8 GB (8 × 1) or (4 × 2)
● 4 GB (4 × 1)
Primary storage PCIe, NVMe, M.2 2280 solid-state drives
1 TB
512 GB
256 GB
1
Table 1-1 Product components and their descriptions (continued)
Category Description
128 GB, TLC
Audio and video B&O Play Audio HD
Dual speakers
Support for HP Audio Boost
Supports Alexa
Supports Far Field Cortana
HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless Compatible with Miracast® devices
Integrated wireless options with dual antennas
Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth® 5
Realtek 8852AE Wi-Fi® 6 Bluetooth 5.2 WLAN
Intel® Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro™) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Integrated wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo
Media card reader Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0 supporting: up to 4096 × 2160 @ 60 Hz
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 1 Type-C (supports data transfer, power delivery, HP Sleep & Charge, Display Port 1.4 out up to
5120 × 2880 [60 Hz] out through adapter, HDMI 2.0 out up to 5120 × 2880 [60 Hz] out through adapter)
USB 3.2 Gen 1 Type-A (2)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size with numeric keypad
Backlit, island style with numeric keypad
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
2 Chapter 1 Product description
Precision touchpad support
Support for modern trackpad gestures
Table 1-1 Product components and their descriptions (continued)
Category Description
Taps enabled as default
Power requirements Battery
3 cell, 41 Whr
Long life
HP Fast Charge Technology
Smart AC adapters (nPFC, barrel type, 4.5 mm)
65 W
45 W, right angle
45 W, right angle, LA MERCO
Power cord
C5, conventional, 1 m [3.3 ft]
Security Supports Trusted Platform Module (TPM) 2.0, rmware based
Nano security lock slot
Integrated ngerprint reader
Operating system Windows® 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market
Windows 10 Home 64 Single Language Indonesia Market
Windows 10 Home 64 Value Single Language Value Africa Market
Windows 10 Home 64 Value Single Language Value APAC Market
Windows 10 Home 64 Value Single Language Value India Market
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Value Single Language Value Indonesia Market
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Advanced
Windows 10 Home S 64 Plus
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it might not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(4) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
5
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2) USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(3) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices (such as a smartphone), even when the
computer is o.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
6 Chapter 2 Getting to know your computer
▲ Press in on the card, and then remove it from the memory
card reader.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
Table 2-2 Left-side components and their descriptions (continued)
Component Description
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
Display 7
Table 2-3 Display components and their descriptions (continued)
Component Description
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
8 Chapter 2 Getting to know your computer
Lights
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Identify the lights on the computer.
Table
2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area 9
Table 2-5 Lights and their descriptions (continued)
Component Description
(2) Mute light ● On: Computer sound is o.
(3) Power light ● On: The computer is on.
Button, vent, and ngerprint reader
Identify the computer button, vent, and ngerprint reader.
● O: Computer sound is on.
● Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
● O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a ngerprint reader.
Table 2-6 Button, vent, and ngerprint reader and their descriptions
Component Description
(1) Vent Enables airow to cool internal components.
10 Chapter 2 Getting to know your computer
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Table 2-6 Button, vent, and ngerprint reader and their descriptions (continued)
Component Description
(2) Power button ● When the computer is o, press the button briey to turn
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Keyboard area 11
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
(3) Windows key Opens the Start menu.
(4) Action keys Execute frequently used system functions as dened by the icon
(5) Power button ● When the computer is o, press the button briey to turn
the fn key.
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
symbols on f1 through f12 function keys.
on the computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
(6) num lock key Alternates between the navigational and numeric functions on
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
Bottom
Identify the bottom components.
▲ Right-click the Power icon , and then select Power
Options.
the integrated numeric keypad.
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
12 Chapter 2 Getting to know your computer
Labels
Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Labels 13
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provides regulatory information about the computer.
● Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Computer major components 15
Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level.
(2) Top cover with keyboard
Natural silver, ngerprint reader, backlit M08910-xx1
Natural silver, ngerprint reader, not backlit M08911-xx1
Natural silver, no ngerprint reader, backlit M08912-xx1
Natural silver, no ngerprint reader, not backlit M08913-xx1
Cloud blue, ngerprint reader, backlit M08918-xx1
Cloud blue, ngerprint reader, not backlit M08919-xx1
Cloud blue, no ngerprint reader, backlit M08920-xx1
Cloud blue, no ngerprint reader, not backlit M08921-xx1
Luminous gold, ngerprint reader, backlit M08922-xx1
Luminous gold, ngerprint reader, not backlit M08923-xx1
Luminous gold, no ngerprint reader, backlit M08924-xx1
Luminous gold, no ngerprint reader, not backlit M08925-xx1
Light teal, ngerprint reader, backlit M08926-xx1
not available as a
spare part
Light teal, ngerprint reader, not backlit M08927-xx1
Light teal, no ngerprint reader, backlit M08928-xx1
Light teal, no ngerprint reader, not backlit M08929-xx1
(3) Power connector (DC-in) cable M08887-001
(4) Touchpad
NOTE: The touchpad cable is available using spare part number M08876-001.
Fog blue M08872-001
Forest teal M08873-001
Natural silver M08874-001
Warm gold M08875-001
(5) Fingerprint reader
NOTE: The ngerprint reader cable is available using spare part number M08883-001.
Fog blue M08878-001
Forest teal M08879-001
Natural silver M08880-001
Warm gold M08881-001
M16090-001
(6) Speakers (left and right) M08943-001
16 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
(7) USB board
NOTE: The USB board cable is available using spare part number M08870-001.
(8) System board (includes processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 5700U processor M46331-xx1
AMD Ryzen 5 5500U processor M46330-xx1
AMD Ryzen 3 5300U processor M46329-xx1
(9) Solid-state drive
1 TB, PCIe L85370-005
512 GB, PCIe L85364-005
256 GB, PCIe L85354-005
128 GB, PCIe M06792-005
(10) Memory modules
8 GB (DDR4-3200) L46598-005
4 GB (DDR4-3200) L83673-005
M08869-001
(11) WLAN module
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-005
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005
Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo M09870-005
Realtek 8852AE Wi-Fi 6 Bluetooth 5.2 WLAN M34029-005
(12) Heat sink (includes replacement thermal material) M46577-001
(13) Fan M08945-001
(14) Battery (3 cell, 41 Whr) L97300-005
(15) Bottom cover
Fog blue M08889-001
Forest teal M08890-001
Natural silver M08891-001
Warm gold M08892-001
(16) Rubber Foot Kit
Fog blue M08894-001
Forest teal M08895-001
Computer major components 17
Table 3-1 Computer major component descriptions and part numbers (continued)
Item Component Spare part number
Natural silver M08896-001
Warm gold M08897-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display bezel
Ceramic white M08905-001
Fog blue M11934-001
Forest teal M11935-001
Natural silver M11936-001
Warm gold M11937-001
(2) Display panel (includes display panel adhesive and display bezel adhesive)
Antiglare, UWVA, FHD M09819-001
Antiglare, SVA, FHD M09820-001
18 Chapter 3 Illustrated parts catalog
Table 3-2 Display component descriptions and part numbers (continued)
Item Component Spare part number
BrightView, SVA, HD M09821-001
BrightView, UWVA, FHD, Touch-On Panel (TOP) M09822-001
BrightView, UWVA, HD M09824-001
BrightView, SVA, HD, Touch-On Panel (TOP) M15993-001
(3) Camera module (includes display panel adhesive kit) M08908-001
(4) Wireless antenna kit (includes display panel adhesive kit) M08903-001
(5) Hinges (includes left and right display hinges; includes display bezel adhesive) M08904-001
(6) Display panel cable (includes display panel adhesive and display bezel adhesive)
For use with nontouch panels M08907-001
For use with touch screen panels M08906-001
(7) Display back cover (includes display bezel adhesive)
Ceramic white M08898-001
Fog blue M08899-001
Forest teal M08900-001
Cables
Natural silver M08901-001
Warm gold M08902-001
Adhesive tape kit (includes display panel adhesive and display bezel adhesive; not illustrated) M26981-001
To identify the cables, use this illustration and table.
Cables 19
Table 3-3 Cable descriptions and part numbers
Item Component Spare part number
(1) USB board cable M08870-001
(2) Touchpad cable M08876-001
(3) Display/camera cable
Touch M08906-001
Nontouch M08907-001
(4) Power connector cable M08887-001
(5) Fingerprint reader board cable M08883-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-4 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapters
65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) 913691-850
45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm, non-slim) 741727-001
Screw Kit M08909-001
Rubber Kit (includes fan rubber and POGO rubber) M39994-001
Adapter
HDMI-to-VGA adapter 701943-001
USB-C-to-USB-A adapter 833960-001
HP USB-to-Gigabit RJ-45 adapter 829941-001
HP USB-C-to-VGA adapter 831751-001
HP USB-C-to-RJ-45 adapter 855560-001
Hub
HP USB Type-C-to-USB Type-A hub 916838-001
HP USB-C-to-multiport hub 919666-001
HP Elite USB-C multiport hub L39572-001
External DVD±RW drive (USB) 747080-001
Power adapter (C5)
Japan 226768-001
Power cords (C5, 1.0 m [3.3 ft])
Argentina L19357-001
20 Chapter 3 Illustrated parts catalog
Table 3-4 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Italy L19364-001
Japan L19365-001
North America L19367-001
People's Republic of China L19368-001
South Korea L19366-001
Switzerland L19370-001
Taiwan L19372-001
Thailand L19371-001
United Kingdom L19373-001
Miscellaneous parts 21
4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with
extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
22 Chapter 4 Removal and replacement procedures preliminary requirements
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 24.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Follow these static electricity guidelines.
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
4-1 Static electricity occurrence based on activity and humidity
Table
Event 55% 40% 10%
Relative humidity
Walking across carpet 7,500 V 15,000 V 35,000 V
Electrostatic discharge information 23
Table 4-1 Static electricity occurrence based on activity and humidity (continued)
Relative humidity
Walking across vinyl oor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
4-2 Static shielding protection levels
Table
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
24 Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-2 Static shielding protection levels (continued)
Static shielding protection levels
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
7,500
15,000
Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or oor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
Electrostatic discharge information 25
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer
on page 26 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 27 for guidelines to help prevent the spread of harmful
bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 28.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
26 Chapter 4 Removal and replacement procedures preliminary requirements
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 27 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 26, Caring for wood veneer (select products only) on page 28, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Cleaning your computer 27
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 26 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 27 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information
Use this information to nd the HP support that you need.
Table
4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored
on the computer
Windows:
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns white.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Table 4-3 Support information locations (continued)
Service consideration Path to access information
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and then
select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Click the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the product
support page.
5. Select Advisories to view technical bulletins.
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, failure
detection, and required action
To locate diagnosis information and actions:
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and the select your
location.
Accessing support information 29
5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
You must remove, replace, or loosen as many as 50 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
To remove and replace computer components, use these procedures.
See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table
5-1 Bottom cover description and part number
Description Spare part number
Bottom cover, fog blue M08889-001
Bottom cover, forest teal M08890-001
Bottom cover, natural silver M08891-001
Bottom cover, warm gold M08892-001
Rubber feet, fog blue M08894-001
Rubber feet, forest teal M08895-001
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
Table 5-1 Bottom cover description and part number (continued)
Description Spare part number
Rubber feet, natural silver M08896-001
Rubber feet, warm gold M08897-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly
on page 30).
Remove the bottom cover:
1. Remove the two rubber feet (1).
2. Remove the four Phillips M2.5 × 6.5 screws (2) from under the feet and the two Phillips M2.0 × 5.0
screws (3) along the bottom edge of the bottom cover.
Component replacement procedures 31
3. Starting near the hinges, use a plastic tool (1) to release the bottom cover from the computer (2).
To replace the bottom cover, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Table
5-2 Battery description and part number
Description Spare part number
3 cell, 41 Whr, Li-ion battery L97300-005
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.
Remove the battery:
1. Remove the six Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.
2. Rotate the bottom of the battery upward, and then remove it from the computer (2).
To replace the battery, reverse the removal procedures.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table
5-3 WLAN module descriptions and part numbers
Description Spare part number
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-005
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L44796-005
Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo M09870-005
Realtek 8852AE Wi-Fi 6 Bluetooth 5.2 WLAN M34029-005
Component replacement procedures 33
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the WLAN module:
1. Remove the plastic protector from the antenna or antennas (1).
2. Carefully disconnect the antenna cable or cables from the module (2).
3. Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4).
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be
installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table
5-4 Solid-state drive descriptions and part numbers
Description Spare part number
1 TB, PCIe L85370-005
512 GB, PCIe L85364-005
256 GB, PCIe L85354-005
128 GB, PCIe M06792-005
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
Component replacement procedures 35
2. Pull the drive away from the socket to remove it (2).
To install the solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Memory modules
To remove the memory modules, use this procedure and illustration.
Table
5-5 Memory module descriptions and part numbers
Description Spare part number
Memory module, 8 GB (DDR4-3200) L46598-005
Memory module, 4 GB (DDR4-3200) L83673-005
Before removing the memory, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
If you are replacing a memory module, remove the existing memory module:
▲ Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).
2. Press down on the module until the side retention clips snap into place (3).
USB board
To remove the USB board, use this procedure and illustration.
Component replacement procedures 37
Table 5-6 USB board description and part number
Description Spare part number
USB board M08869-001
USB board cable M08870-001
Before removing the USB board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).
Reverse this procedure to install the USB board.
Speakers
To remove the speakers, use this procedure and illustration.
5-7 Speaker description and part number
Table
Description Spare part number
Speaker Kit M08943-001
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the Phillips M2.0 × 3.0 screw from each speaker (2).
3. Remove the speakers from the computer (3) and release the cable from the retention clips along the
bottom of the computer.
Reverse this procedure to install the speakers.
Fingerprint reader
To remove the ngerprint reader, use this procedure and illustration.
Table
5-8 Fingerprint reader description and part number
Description Spare part number
Fingerprint reader, fog blue M08878-001
Fingerprint reader, forest teal M08879-001
Fingerprint reader, natural silver M08880-001
Fingerprint reader, warm gold M08881-001
Fingerprint reader cable M08883-001
Before removing the ngerprint reader, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
Component replacement procedures 39
3. Remove the battery (see Battery on page 32).
4. Remove the right speaker (see Speakers on page 38).
Remove the ngerprint reader:
1. Disconnect the cable from the ZIF connector on the ngerprint reader board (1).
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the ngerprint reader bracket to the computer.
3. Remove the bracket from on top of the ngerprint reader (3).
4. Remove the ngerprint reader from the computer (4).
Reverse this procedure to install the ngerprint reader.
Fan
To remove the fan, use this procedure and illustration.
Table
5-9 Fan description and part number
Description Spare part number
Fan M08945-001
Before removing the fan, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the fan:
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
1. Remove the three Phillips M2.0 × 3.0 screws (1) that secure the fan to the computer.
2. Disconnect the fan cable from the system board (2).
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the heat sink:
1. In the order indicated on the heat sink, remove the three Phillips M2.0 × 2.0 screws (1) that secure the
5-10 Heat sink descriptions and part numbers
Description Spare part number
Heat sink M46577-001
heat sink to the system board.
Component replacement procedures 41
2. Remove the heat sink (2).
3. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.
Thermal paste is used on the integrated system board processor (1) and the heat sink (2).
Reverse this procedure to install the heat sink.
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
System board
To remove the system board, use these procedures and illustrations.
Table 5-11 System board descriptions and part numbers
Description Spare part number
System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 5700U processor M46331-xx1
AMD Ryzen 5 5500U processor M46330-xx1
AMD Ryzen 3 5300U processor M46329-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the fan (see Fan on page 40).
When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:
● Memory modules (see Memory modules on page 36).
● WLAN module (see WLAN module on page 33).
● Solid-state drive (see Solid-state drive on page 35).
● Heat sink (see Heat sink on page 41).
Remove the system board:
1. Disconnect the following cables from the system board:
● WLAN antennas from the WLAN module (1)
● Power connector (DC-in) board cable (2)
● Display cable (ZIF) (3)
● Speaker cable (4)
● Keyboard cable (ZIF) (5)
● Keyboard backlight cable (ZIF) (6) (select products only)
● Touchpad cable (ZIF) (7)
● USB board cable (ZIF) (8)
● Fingerprint reader cable (ZIF) (9) (select products only)
Component replacement procedures 43
2. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer.
3. Remove the Phillips M2.0 × 2.0 screw (2) that secures the system board to the computer.
4. Lift the left side of system board (3), and then pull the system board left and away from the connectors
to remove it from the computer (4).
Reverse this procedure to install the system board.
Touchpad
To remove the touchpad, use this procedure and illustration.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Table 5-12 Touchpad description and part number
Description Spare part number
Touchpad, fog blue M08872-001
Touchpad, forest teal M08873-001
Touchpad, natural silver M08874-001
Touchpad, warm gold M08875-001
Touchpad cable M08876-001
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the fan (see Fan on page 40).
5. Remove the system board (see System board on page 43).
Remove the touchpad:
1. Remove the four Phillips M2.0 × 2.0 screws (1) from the touchpad bracket, and then remove the bracket
from the computer (2).
2. Remove the black protective tape from on top of the screws (1).
3. Hold the keyboard cable up to allow access to the screws (2).
4. Remove the three broad head Phillips M2.0 × 2.0 screws (3) from the touchpad.
Component replacement procedures 45
5. Lift the top of the touchpad up and into the computer, and then lift it up to remove it (4).
Reverse this procedure to install the touchpad.
Power connector cable
To remove the power connector cable, use this procedure and illustration.
Table
5-13 Power connector cable description and part number
Description Spare part number
Power connector cable M08887-001
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
Remove the power connector cable:
1. Remove the two Phillips M2.0 × 6.5 screws (1) from the right hinge.
2. Rotate the hinge o the power connector (2).
3. Disconnect the power connector cable from the system board (3).
4. Release the cable from the retention clip (4).
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Remove the power connector cable from the computer (5).
Reverse this procedure to install the power connector cable.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part
information, see the individual removal subsections.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 30).
2. Remove the bottom cover (see Bottom cover on page 30).
3. Remove the battery (see Battery on page 32).
4. Remove the WLAN module (see WLAN module on page 33).
Remove the display assembly:
1. Disconnect the display cable from the system board ZIF connector (1).
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The
WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.
Component replacement procedures 47
3. Release the WLAN antenna cables from the retention clips (3).
4. Remove the four Phillips M2.5 × 6.5 screws (1) that secure the display assembly to the computer.
5. Open the display to open the hinges (2).
6. Separate the display from the computer (3).
7. If you need to remove the display bezel:
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
a. Use a at, nonmarking tool (1) to release the top edge of the display bezel (2) from the display
assembly.
b. Release the left and right edges of the display bezel (3) from the display assembly.
c. Release the bottom edge of the display bezel (4) from the display assembly.
d. Remove the display bezel (5) from the display assembly.
Bezel adhesive is available in the Adhesive Kit as spare part number M26981-001.
The bezel is available as the following spare part numbers:
M08905-001: Ceramic white
M11934-001: Fog blue
M11935-001: Forest teal
M11936-001: Natural silver
M11937-001: Warm gold
8. If you need to remove the display panel:
a. The display panel is secured to the display enclosure with tape that is installed under the left and
right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While
turning the tweezers, wrap the tape around the tweezers as you continue to pull the tape out from
behind the display panel (2). You must pull the tape multiple times before it is completely
removed.
Component replacement procedures 49
b. Rotate the display panel over and place it next to the display enclosure (3).
NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely.
Display adhesive is available in the Adhesive Kit as spare part number M26981-001.
Display panels are available as the following spare part numbers:
M09819-001: Antiglare, UWVA, FHD
M09820-001: Antiglare, SVA, FHD
M09821-001: BrightView, SVA, HD
M09822-001: BrightView, UWVA, FHD, Touch-On Panel (TOP)
M09824-001: BrightView, UWVA, HD
M15993-001: BrightView, SVA, HD, Touch-On Panel (TOP)
c. Release the adhesive support strip (1) that secures the display panel cable connector to the display
panel.
d. Disconnect the display panel cable (2) from the display panel, and then remove the display panel
(3).
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
9. If you need to remove the camera module:
a. Use a tool to detach the camera module (1) from the display back cover. (The module is attached
with double-sided adhesive.)
b. Disconnect the cable from the module (2). Note that the cable routes under module. The camera
module is available as spare part number M08908-001.
Component replacement procedures 51
10. If you need to remove the display/camera cable, remove the cable from the routing along the bottom of
the display rear cover (1), and then peel the cable o the inside of the display back cover (2).
Display panel cables are available as the following spare part numbers:
M08907-001: Nontouch display panels
M08906-001: Touch display panels
11. If you need to remove the hinges from the display rear cover:
a. Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge.
b. Remove the three Phillips M2.0 × 2.5 screws (2) from the bottom of each hinge.
c. Remove the Phillips M2.0 × 3.0 screw (3) from the inside-bottom of each hinge.
d. Remove the display hinges from the display back cover (4).
The display hinges are available as spare part number M08904-001.
52 Chapter 5 Removal and replacement procedures for authorized service provider parts
12. Peel the wireless antennas (1) o the display back cover. The antennas are secured with adhesive.
Release the wireless antenna cables from the retention clips and routing channels built into the sides of
the display back cover (2). Note that some models have only one antenna.
The wireless cables and antennas are available as spare part number M08903-001.
Display back covers are available as the following spare part numbers:
M08898-001: Ceramic white
M08899-001: Fog blue
M08900-001: Forest teal
M08901-001: Natural silver
M08902-001: Warm gold
Component replacement procedures 53
Reverse this procedure to reassemble and replace the display assembly.
Top cover with keyboard
The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the rst table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-14 Top cover with keyboard descriptions and part numbers
Description Spare part number
Top cover with keyboard, natural silver, ngerprint reader, backlit M08910-xx1
Top cover with keyboard, natural silver, ngerprint reader, not backlit M08911-xx1
Top cover with keyboard, natural silver, no ngerprint reader, backlit M08912-xx1
Top cover with keyboard, natural silver, no ngerprint reader, not backlit M08913-xx1
Top cover with keyboard, cloud blue, ngerprint reader, backlit M08918-xx1
Top cover with keyboard, cloud blue, ngerprint reader, not backlit M08919-xx1
Top cover with keyboard, cloud blue, no ngerprint reader, backlit M08920-xx1
Top cover with keyboard, cloud blue, no ngerprint reader, not backlit M08921-xx1
Top cover with keyboard, luminous gold, ngerprint reader, backlit M08922-xx1
Top cover with keyboard, luminous gold, ngerprint reader, not backlit M08923-xx1
Top cover with keyboard, luminous gold, no ngerprint reader, backlit M08924-xx1
Top cover with keyboard, luminous gold, no ngerprint reader, not backlit M08925-xx1
Top cover with keyboard, light teal, ngerprint reader, backlit M08926-xx1
Top cover with keyboard, light teal, ngerprint reader, not backlit M08927-xx1
Top cover with keyboard, light teal, no ngerprint reader, backlit M08928-xx1
Top cover with keyboard, light teal, no ngerprint reader, not backlit M08929-xx1
Table 5-15 Spare part country codes
For use in country or
region
Belgium -A41 Iceland -DD1 Solvenia -BA1
Brazil -201 India -D61 South Korea -AD1
Bulgaria -261 Israel -BB1 Spain -071
Chile -161 Italy -061 Switzerland -BG1
Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1
Spare part
number
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Denmark, Finland, and
Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
France -051 Portugal -131 Ukraine -BD1
-DH1 The Netherlands -B31 Thailand -281
54 Chapter 5 Removal and replacement procedures for authorized service provider parts
Table 5-15 Spare part country codes (continued)
For use in country or
region
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
Hungary -211 Saudi Arabia -171
Spare part
number
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Component replacement procedures 55
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed les called SoftPaqs. Some download packages contain a le named
Readme.txt, which contains information regarding installing and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 56).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 57.
56 Chapter 6 Using Setup Utility (BIOS)
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
Updating Setup Utility (BIOS) 57
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
58 Chapter 6 Using Setup Utility (BIOS)
7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 60 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 60.
59
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 60.
For more information about the rst two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 59.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 60 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
60 Chapter 7 Backing up, restoring, and recovering
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specic device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to nd your product and locate your documentation.
Restoring and recovering your system 61
8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 63.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Click Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Click the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
62 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Troubleshooting and xes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button.
2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specic Windows diagnostics version to
download to your computer or a USB ash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Using HP PC Hardware Diagnostics Windows (select products only) 63
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 65.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
64 Chapter 8 Using HP PC Hardware Diagnostics
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 65.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using HP PC Hardware Diagnostics UEFI 65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
66 Chapter 8 Using HP PC Hardware Diagnostics
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 67
9 Specications
This chapter provides specications for your computer.
Computer specications
This section provides specications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specications, provide helpful
information.
Table 9-1 Computer specications
Dimensions
Width 360.2 mm 14.18 in
Depth 234 mm 9.21 in
Height (front to back) 17.9 mm 0.71 in
Weight 1750 g 3.86 lb
Input power
Metric U.S.
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
39.6 cm (15.6 in) display specications
This section provides specications for your display.
68 Chapter 9 Specications
Table 9-2 Display specications
Active diagonal size 39.6 cm 15.6 in
Resolution 1368 × 766 (HD)
Surface treatment Antiglare (FHD panels)
Brightness 220 nits (HD panels)
Viewing angle SVA (HD panels)
Backlight WLED
Display panel interface eDP
Solid-state drive specications
This section provides specications for your solid-state drives.
Metric U.S.
1920 × 1080 (FHD)
BrightView (HD, FHD panel)
250 nits (HD, FHD panels)
UWVA (HD, FHD panels)
Table
9-3 Solid-state drive specications
128 GB* 256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 1.0 ms 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s
Random read Up to 300,000
IOPs
Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s
Random write Up to 100,000
IOPs
Up to 300,000
IOPs
Up to 100,000
IOPs
Up to 300,000 IOPs Up to 300,000 IOPs
Up to 100,000 IOPs Up to 100,000 IOPs
Total logical sectors 234,441,648 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
Solid-state drive specications 69
Table 9-3 Solid-state drive specications (continued)
128 GB* 256 GB* 512 GB* 1 TB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications can
dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
70 Chapter 9 Specications
10 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
To determine power cord requirements for specic countries and regions, use this table.
Table
10-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
71
Table 10-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The exible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be
on each element.
3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be
a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler,
cable, and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
72 Chapter 10 Power cord set requirements
11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
73
Index
A
AC adapter and battery light,
identifying 5
AC adapters, spare part numbers 20
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 6
B
backup, creating 59
backups 59
battery
illustrated 15
spare part number 15
BIOS
determining version 56
downloading an update 57
starting the Setup Utility 56
updating 56
Bluetooth label 13
boot order, changing 60
bottom components 12
bottom cover
illustrated 15
removal 30
spare part number 15, 30
buttons
left touchpad 8
power 10
right touchpad 8
C
cables
spare part numbers 19
camera
identifying 7
illustrated 18
spare part number 18
camera light, identifying 7
caps lock light 9
caring for your computer 26
cautions
electrostatic discharge 22, 23
cleaning your computer 26
caring for wood veneer 28
disinfecting 27
HP Easy Clean 26
removing dirt and debris 26
components
bottom 12
display 7
keyboard area 8
left side 5
right side 5
touchpad 8
computer major components 15
computer specications 68
connectors
power 5
control zone 8
D
display
specications 68
display assembly
subcomponents 18
display back cover
illustrated 18
spare part number 18
display bezel
illustrated 18
spare part number 18
display cable
illustrated 18
spare part number 18
display components 7
display panel
illustrated 18
spare part number 18
display/camera cable
spare part number 19
E
electrostatic discharge (ESD) 22, 23
preventing damage 22, 23, 24
esc key, identifying 11
F
fan
illustrated 15
removal 40
spare part number 15, 40
ngerprint reader 10
removal 39
spare part numbers 39
ngerprint reader cable
spare part number 19
fn key, identifying 11
G
grounding methods 22, 23, 24
guidelines
packaging 22, 28
transporting 22, 28
workstation 22
H
hard drive
specications 68
HDMI port
identifying 6
heat sink
illustrated 15
removal 41
spare part number 15
spare part numbers 41
hinge
illustrated 18
spare part number 18
hinge cover
illustrated 18
spare part number 18
HP PC Hardware Diagnostics UEFI
downloading 65
failure ID code 64
starting 65
using 64
HP PC Hardware Diagnostics Windows
accessing 62, 63
downloading 63
failure ID code 62
installing 64
using 62
HP Recovery media
recovery 60
74 Index
HP Sure Recover 61
I
illustrated parts catalog 15
integrated numeric keypad,
identifying 11
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 6
K
keyboard
product description 2
keyboard with top cover
spare part numbers 54
keypad, integrated numeric 11
keys
action 11
esc 11
fn 11
num lock 11
Windows 11
L
labels
Bluetooth 13
regulatory 13
serial number 13
service 13
wireless certication 13
WLAN 13
left control zone, identifying 8
lights
AC adapter and battery 5
camera 7
caps lock 9
mute 9
power 9
touchpad 8
M
memory modules
removal 36
spare part numbers 36
mute light, identifying 9
P
packaging guidelines 22, 28
pointing device, product
description 2
ports
HDMI 6
product description 2
USB SuperSpeed 5, 6
USB SuperSpeed port with HP
Sleep and Charge 6
power button, identifying 10
power connector
identifying 5
power connector cable
illustrated 15
removal 46
spare part number 15
spare part numbers 46
power connector cable cable
spare part number 19
power cord
requirements for all countries
71
requirements for specic
countries and regions 71
set requirements 71
power cords, spare part numbers
20
power light, identifying 9
product description
keyboard 2
pointing device 2
ports 2
product name and number,
computer 13
R
recovery 59
discs 60
media 60
USB ash drive 60
recovery media 59
creating using HP Cloud Recovery
Download Tool 59
creating using Windows tools 59
regulatory information
regulatory label 13
wireless certication labels 13
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 66
using 66
removal and replacement
procedures 30
solid-state drive 35
restoring 59
restoring and recovery methods 60
right control zone, identifying 8
S
Screw Kit, spare part number 20
security cable slot, identifying 5
serial number, computer 13
service labels, locating 13
slots
memory card reader 6
microSD memory card reader 6
security cable 5
solid-state drive
illustrated 15
removal and replacement 35
spare part number 15
specications 69
spare part country codes 54
speaker
illustrated 15
removal 38
spare part number 15
spare part numbers 38
speakers, identifying 12
special keys, using 11
specications
computer 68
display 68
hard drive 68
solid-state drive 69
static electricity 22, 23
support information 28
system board
illustrated 15
removal 43
spare part number 15
spare part numbers 43
system restore 60
system restore point, creating 59
T
top cover/keyboard
illustrated 15
spare part number 15
touchpad
illustrated 15
Index 75
removal 44
settings 8
spare part number 15
spare part numbers 44
touchpad buttons
identifying 8
touchpad cable
spare part number 19
touchpad components 8
touchpad light, identifying 8
touchpad settings, adjusting 8
touchpad zone, identifying 8
transporting guidelines 22, 28
traveling with the computer 13
U
USB board
illustrated 15
removal 37
spare part number 15
spare part numbers 37
USB board cable
spare part number 19
USB SuperSpeed port with HP Sleep
and Charge, identifying 6
USB SuperSpeed port, identifying 5,
6
V
vents, identifying 10, 12
W
Windows
backup 59
recovery media 59
system restore point 59
Windows key, idenitfying 11
Windows tools, using 59
wireless antennas
illustrated 18
spare part number 18
wireless antennas, identifying 7
wireless certication label 13
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 33
spare part numbers 33
workstation guidelines 22
76 Index
Loading...