HP Pavilion14-n014nr User Manual
User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows 8 functionality.
http://www.microsoft.com for details.
See
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2013
Document Part Number: 730399-001
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
Revert to the familiar Start screen (select models only) ....................................................................... 1
Visit the HP Apps Store ........................................................................................................................ 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 2
More HP resources .............................................................................................................................. 3
2 Getting to know your computer ..................................................................................................................... 5
Finding your hardware and software information ................................................................................. 5
Locating hardware ............................................................................................................... 5
Locating software ................................................................................................................. 5
Right side ............................................................................................................................................. 6
Left side ................................................................................................................................................ 7
Display .................................................................................................................................................. 9
Top ..................................................................................................................................................... 10
TouchPad .......................................................................................................................... 10
Lights ................................................................................................................................. 11
Buttons and speakers ........................................................................................................ 12
Keys ................................................................................................................................... 13
Bottom ................................................................................................................................................ 14
Labels ................................................................................................................................................. 15
3 Connecting to a network .............................................................................................................................. 17
Connecting to a wireless network ....................................................................................................... 17
Using the wireless controls ................................................................................................ 17
Using the wireless button .................................................................................. 17
Using operating system controls ....................................................................... 17
Sharing data and drives and accessing software .............................................................. 18
Using a WLAN ................................................................................................................... 18
Using an Internet service provider .................................................................... 19
Setting up a WLAN ............................................................................................ 19
Configuring a wireless router ............................................................................ 19
Protecting your WLAN ....................................................................................... 20
Connecting to a WLAN ...................................................................................... 20
Using Bluetooth wireless devices (select models only) ..................................................... 21
Connecting to a wired network ........................................................................................................... 21
v
Connecting to a local area network (LAN) ......................................................................... 21
4 Enjoying entertainment features ................................................................................................................. 22
Multimedia features ............................................................................................................................ 22
Using the webcam .............................................................................................................................. 24
Using audio ........................................................................................................................................ 24
Connecting speakers ......................................................................................................... 24
Connecting headphones .................................................................................................... 24
Connecting a microphone .................................................................................................. 24
Testing your audio features ............................................................................................... 24
Using video ......................................................................................................................................... 25
Connecting video devices using a VGA cable ................................................................... 26
Connecting video devices using an HDMI cable ............................................................... 27
Setting up HDMI audio ...................................................................................... 28
Connecting video devices wirelessly (select models only) ................................................ 28
Managing your audio and video files (select models only) ................................................................. 28
5 Navigating the screen ................................................................................................................................... 29
Using the TouchPad ........................................................................................................................... 29
Using TouchPad gestures .................................................................................................................. 29
Tapping .............................................................................................................................. 30
Scrolling ............................................................................................................................. 31
Pinching/zooming .............................................................................................................. 31
Edge swipes ...................................................................................................................... 32
Right-edge swipe .............................................................................................. 32
Top-edge swipe ................................................................................................. 32
Left-edge swipe ................................................................................................. 33
Using touch screen gestures (select models only) ............................................................................. 33
One-finger slide ................................................................................................................. 33
Tapping .............................................................................................................................. 34
Scrolling ............................................................................................................................. 35
Pinching/stretching ............................................................................................................ 35
Edge swipes ...................................................................................................................... 35
Right-edge swipe .............................................................................................. 36
Left-edge swipe ................................................................................................. 36
Top-edge swipe and bottom-edge swipe .......................................................... 37
Using the keyboard and mouse .......................................................................................................... 37
Using the keys ................................................................................................................... 37
Using the action keys ........................................................................................ 37
Using Microsoft Windows 8 shortcut keys ......................................................... 38
Using the hot keys ............................................................................................. 39
vi
6 Managing power ............................................................................................................................................ 40
Initiating Sleep and Hibernation ......................................................................................................... 40
Intel Rapid Start Technology (select models only) ............................................................ 40
Manually initiating and exiting Sleep .................................................................................. 41
Manually initiating and exiting Hibernation (select models only) ....................................... 41
Setting password protection on wakeup ............................................................................ 41
Using the power meter and power settings ........................................................................................ 42
Running on battery power .................................................................................................................. 42
Removing a user-replaceable battery ................................................................................ 42
Finding battery information ................................................................................................ 43
Conserving battery power .................................................................................................. 43
Identifying low battery levels .............................................................................................. 43
Resolving a low battery level ............................................................................................. 44
Resolving a low battery level when external power is available ........................ 44
Resolving a low battery level when no power source is available ..................... 44
Resolving a low battery level when the computer cannot exit Hibernation ....... 44
Storing a user-replaceable battery ..................................................................................... 44
Disposing of a user-replaceable battery ............................................................................ 44
Replacing a user-replaceable battery ................................................................................ 44
Running on external AC power .......................................................................................................... 45
Troubleshooting power problems ...................................................................................... 45
HP CoolSense .................................................................................................................................... 46
Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 46
Shutting down (turning off) the computer ........................................................................................... 46
7 Maintaining your computer .......................................................................................................................... 48
Improving performance ...................................................................................................................... 48
Using HP 3D DriveGuard (select models only) .................................................................. 48
Identifying HP 3D DriveGuard status ................................................................ 48
Using Disk Defragmenter ................................................................................................... 49
Using Disk Cleanup ........................................................................................................... 49
Adding or replacing memory modules ............................................................................... 50
Updating programs and drivers .......................................................................................................... 52
Cleaning your computer ..................................................................................................................... 52
Cleaning procedures .......................................................................................................... 53
Cleaning the display (All-in-Ones or Notebooks) .............................................. 53
Cleaning the sides or cover ............................................................................... 53
Cleaning the TouchPad, keyboard, or mouse ................................................... 53
Traveling with or shipping your computer ........................................................................................... 54
vii
8 Securing your computer and information .................................................................................................. 55
Using passwords ................................................................................................................................ 55
Setting Windows passwords .............................................................................................. 56
Setting Setup Utility (BIOS) passwords ............................................................................. 56
Using Internet security software ......................................................................................................... 56
Using antivirus software ..................................................................................................... 57
Using firewall software ....................................................................................................... 57
Installing software updates ................................................................................................................. 57
Installing critical security updates ...................................................................................... 57
Installing HP and third-party software updates .................................................................. 57
Securing your wireless network .......................................................................................................... 58
Backing up your software applications and information ..................................................................... 58
Using an optional security cable lock ................................................................................................. 58
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 59
Starting Setup Utility (BIOS) ............................................................................................................... 59
Updating the BIOS ............................................................................................................................. 59
Determining the BIOS version ........................................................................................... 59
Downloading a BIOS update ............................................................................................. 60
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 61
10 Backing up, restoring, and recovering ..................................................................................................... 62
Creating recovery media and backups ............................................................................................... 62
Creating HP Recovery media ............................................................................................ 63
Restore and recovery ......................................................................................................................... 64
Using Windows Refresh for quick and easy recovery ....................................................... 65
Remove everything and reinstall Windows ........................................................................ 65
Recovering using HP Recovery Manager .......................................................................... 66
What you need to know ..................................................................................... 66
Using the HP Recovery partition (select models only) ...................................... 66
Using HP Recovery media to recover ............................................................... 67
Changing the computer boot order ................................................................... 67
Removing the HP Recovery partition ................................................................................. 68
11 Specifications .............................................................................................................................................. 69
Input power ......................................................................................................................................... 69
Operating environment ....................................................................................................................... 69
12 Electrostatic Discharge .............................................................................................................................. 70
viii
Index ................................................................................................................................................................... 71
ix
x
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to find additional HP resources.
Revert to the familiar Start screen (select models only)
HP Quick Start gives you the option to use the familiar Start menu from the Windows desktop. Quick
Start functions like the traditional Windows Start menu and enables you to conveniently open files
and programs using the Windows desktop.
▲
To open HP Quick Start from the Windows desktop, click the HP Quick Start
taskbar.
Visit the HP Apps Store
The HP Apps Store offers a wide choice of popular games, entertainment and music apps,
productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection
is updated regularly and includes regional content and country-specific offers. Be sure to check the
HP Apps Store frequently for new and updated features.
IMPORTANT: You must be connected to the Internet to access the HP Apps Store.
To view and download an app:
1. From the Start screen, select the Store app.
2. Select HP Picks to view all the available apps.
3. Select the app you want to download, and then follow the on-screen instructions. When the
download is complete, the app appears on the Start screen.
Best practices
To get the most out of your smart investment, after you set up and register the computer, we
recommend the following steps:
icon on the
If you haven’t already done so, connect to a wired or wireless network. See details in
●
to a network on page 17.
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8
●
features.
Become familiar with the computer hardware and software. For more information, see
●
know your computer on page 5 and Enjoying entertainment features on page 22 for
information.
Update or purchase antivirus software. Learn more at
●
Back up your hard drive by creating recovery discs or a recovery flash drive. See
●
restoring, and recovering on page 62.
Revert to the familiar Start screen (select models only) 1
Using antivirus software on page 57.
Backing up,
Connecting
Getting to
Fun things to do
You know that you can watch a YouTube video on the computer. But did you know that you can
●
also connect your computer to a TV or gaming console? For more information, see
video devices using an HDMI cable on page 27.
You know that you can listen to music on the computer. But did you know that you can also
●
stream live radio to the computer and listen to music or talk radio from all over the world? See
Using audio on page 24.
● You know that you can create a powerful presentation with Microsoft® applications. But did you
know you can also connect to a projector to share your ideas with a group? See
video devices using an HDMI cable on page 27.
Connecting
Connecting
2 Chapter 1 Starting right
More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Windows 8 Basics guide
Help and Support
To access Help and Support, from the Start screen,
type h, and then select Help and Support. For U.S.
support, go to
worldwide support, go to
country/us/en/wwcontact_us.html.
Safety & Comfort Guide
To access this guide:
1. From the Start screen, type support, and select
the HP Support Assistant app.
2. Select My computer, and then select User
guides.
– Or –
Go to
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://www.hp.com/go/contactHP. For
http://welcome.hp.com/
http://www.hp.com/ergo.
Overview of computer setup and features
●
Overview of using Windows 8
●
● A broad range of how-to information and troubleshooting tips
Proper workstation setup
●
Guidelines for posture and work habits that increase your
●
comfort and decrease your risk of injury
● Electrical and mechanical safety information
● Online chat with an HP technician
Email support
●
Support telephone numbers
●
● HP service center locations
Regulatory, Safety and Environmental Notices
To access this guide:
1. From the Start screen, type support, and select
the HP Support Assistant app.
2. Select My computer, and then select User
guides.
Important regulatory notices, including proper battery disposal
●
information
More HP resources 3
Resource Contents
Limited Warranty*
To access this guide:
1. From the Start screen, type support, and select
the HP Support Assistant app.
2. Select My computer, and then select Warranty
and services.
– Or –
http://www.hp.com/go/orderdocuments.
Go to
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
Specific warranty information about this computer
●
http://www.hp.com/go/
4 Chapter 1 Starting right
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal all apps.
2. Select the All apps icon.
Finding your hardware and software information 5
Right side
Component Description
(1)
(2)
(3)
Power light ● On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
●
state. The computer shuts off power to the display and other
unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see
Hibernation on page 40.
Hard drive light ● Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
●
drive.
NOTE: For information about HP 3D DriveGuard, see
Using HP 3D DriveGuard (select models only) on page 48.
Audio-out (headphone) jack/ Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using the headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices. To access this guide, from the Start
screen, type support, select the HP Support Assistant app,
select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in
(microphone).
Initiating Sleep and
(4)
USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
6 Chapter 2 Getting to know your computer
external drive, printer, scanner or USB hub.
Component Description
(5) Optical drive Reads and/or writes, depending on your computer model, to an
(6) Optical drive eject button Releases the disc tray.
Left side
Component Description
(1) Power connector Connects an AC adapter.
optical disc.
NOTE: For disc compatibility information, navigate to the Help
and Support webpage (see
Follow the web page instructions to select your computer model.
Select Support & Drivers, and then select Product Information.
More HP resources on page 3).
(2)
(3) Security cable slot Attaches an optional security cable to the computer.
(4)
(5) Vent Enable airflow to cool internal components.
(6)
AC adapter light ● White: The AC adapter is connected and the battery is
RJ-45 (network) jack
RJ-45 (network) status lights (2)
HDMI port Connects an optional video or audio device, such as a
charged.
Amber: The AC adapter is connected and the battery
●
is charging.
● Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
Left side 7
Component Description
(7)
(8)
USB 3.0 ports (2) Connect optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
To insert:
1. Hold the card, label side up, with connectors facing
the slot and push in the card until it is firmly seated.
To remove:
1. Press in on the card and quickly release it until it pops
out.
8 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models may
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
local area networks (WLANs).
allow you to video conference and chat online using streaming
video.
To use the webcam, from the Start screen, type c, and then
select CyberLink YouCam from the list of applications.
Display 9
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures. For more information, see
on page 32.
Edge swipes
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3)
(4)
Power light
Mute light ● Amber: Computer sound is off.
Wireless light On: An integrated wireless device, such as a wireless local
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Initiating Sleep and Hibernation on page 40.
letters.
Off: Computer sound is on.
●
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
Top 11
Buttons and speakers
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see
Hibernation on page 40.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options from the list of
applications.
Initiating Sleep and
12 Chapter 2 Getting to know your computer
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
with the fn key.
in combination with the esc key.
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
Top 13
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3)
(4) Vents (8) Enable airflow to cool internal components.
(5)
Battery lock Unlocks the battery.
Battery release latch Releases the battery from the battery bay.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the
internal fan to cycle on and off during routine operation.
Service door Provides access to the wireless LAN (WLAN) module slot and
the memory module slots.
CAUTION: To prevent an unresponsive system, replace the
wireless module only with a wireless module authorized for use
in the computer by the governmental agency that regulates
wireless devices in your country or region. If you replace the
module and then receive a warning message, remove the
module to restore computer functionality, and then contact
support through Help and Support. From the Start screen, type
h, and then select Help and Support.
14 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
For help finding these locations, refer to Getting to know your computer on page 5.
●
Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
Labels 15
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