HP Pavilion 14–ab099, Pavilion 14–ab000 Maintenance And Service Manual

HP Pavilion 14 Notebook PC (Intel) (model numbers 14–ab000 through 14–ab099)

Maintenance and Service Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2015

Document Part Number: 807012-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 6

Display ................................................................................................................................................................... 8

Top ....................................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Buttons, speakers, and fingerprint reader (select models only) ..................................................... 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Locating system information .............................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components ............................................................................................................................. 16

Display assembly subcomponents (non-TouchScreen) (select models only) ................................................... 20

Display assembly subcomponents (TouchScreen) (select models only) ........................................................... 21

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ........................................................................................................................................ 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ....................................................................................................... 25

Packaging and transporting guidelines ......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 28

Component replacement procedures ................................................................................................................. 28

Battery ............................................................................................................................................... 29

Optical drive ...................................................................................................................................... 30

vii

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 32

Component replacement procedures ................................................................................................................. 32

Computer feet ................................................................................................................................... 33

Base enclosure .................................................................................................................................. 33

Hard drive .......................................................................................................................................... 35

Memory module ................................................................................................................................ 37

WLAN module .................................................................................................................................... 38

Fan ..................................................................................................................................................... 40

USB Connector board ........................................................................................................................ 41

System board .................................................................................................................................... 42

Heat sink (with discrete memory) ..................................................................................................... 46

Heat sink (with UMA memory) (select models only) ........................................................................ 48

TouchPad ........................................................................................................................................... 50

Removing the display ........................................................................................................................ 51

Speakers ............................................................................................................................................ 53

Power connector cable ...................................................................................................................... 54

Power button board .......................................................................................................................... 55

Display assembly (non-TouchScreen) (select models only) ............................................................ 56

Display assembly (TouchScreen) (select models only) .................................................................... 61

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ 66

Using Setup Utility (BIOS) .................................................................................................................................... 66

Starting Setup Utility (BIOS) .............................................................................................................. 66

Updating Setup Utility (BIOS) ............................................................................................................ 66

Determining the BIOS version ........................................................................................ 66

Downloading a BIOS update ........................................................................................... 67

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 68

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 68

8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... 69

Starting Setup Utility (BIOS) ................................................................................................................................ 69

Updating the BIOS ................................................................................................................................................ 69

Determining the BIOS version ........................................................................................................... 69

Downloading a BIOS update .............................................................................................................. 70

Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 71

9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 72

Creating recovery media and backups ................................................................................................................ 72

viii

Creating HP Recovery media (select models only) ........................................................................... 72

Using Windows tools ........................................................................................................................................... 73

Restore and recovery .......................................................................................................................................... 73

Recovering using HP Recovery Manager .......................................................................................... 74

What you need to know before you get started ............................................................ 74

Using the HP Recovery partition (select models only) .................................................. 75

Using HP Recovery media to recover ............................................................................. 75

Changing the computer boot order ................................................................................ 75

Removing the HP Recovery partition (select models only) ........................................... 76

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 77

Creating backups ................................................................................................................................................. 77

Creating recovery media to recover the original system ................................................................. 77

What you need to know .................................................................................................. 77

Creating the recovery media ........................................................................ 78

Creating system restore points ........................................................................................................ 78

What you need to know .................................................................................................. 78

Creating a system restore point ..................................................................................... 78

Backing up system and personal information .................................................................................. 78

Tips for a successful backup ........................................................................................... 79

What you need to know .................................................................................................. 79

Creating a backup using Windows Backup and Restore ................................................ 79

Restore and recovery .......................................................................................................................................... 80

Restoring to a previous system restore point .................................................................................. 80

Restoring specific files ...................................................................................................................... 80

Restoring specific files using Windows Backup and Restore ......................................... 80

Recovering the original system using HP Recovery Manager .......................................................... 80

What you need to know .................................................................................................. 80

Recovering using HP Recovery partition (select models only) ...................................... 81

Recovering using the recovery media ............................................................................ 81

Changing the computer boot order .............................................................. 81

11 Specifications ........................................................................................................................................... 83

Computer specifications ...................................................................................................................................... 83

12 Power cord set requirements ...................................................................................................................... 84

Requirements for all countries ........................................................................................................................... 84

Requirements for specific countries and regions ............................................................................................... 84

13 Recycling .................................................................................................................................................. 86

Index ............................................................................................................................................................. 87

1 Product description

Category Description

Product Name HP Pavilion Notebook PC

Processors

●

Intel™ Core® i7-5500U (2.4GHz, SC turbo up to 3.0GHz), 1600-MHz/4-MB L3, Dual 15W

●

Intel Core i5-5200U (2.2GHz, SC turbo up to 2.7GHz), 1600-MHz/3-MB L3, Dual 15W

●

Intel Core i3-5010U (2.0GHz), 1600-MHz/3-MB L3, Dual 15W

Chipset Intel Wildcat Point-LP processor controlled hub (PCH)

Graphics Internal graphics:

●

Intel HD Graphics 5500

External graphics:

●

NVIDIA® N16S-GT (GeForce 940M) with up to 2048-MB of dedicated video memory (256Mx16 DDR3 900-MHz × 4 PCs, 1GHz bridge to 900-MHz)

●

AMD® R7 M360 (Meso-XT) with up to 2048-MB of dedicated video memory (256Mx16 DDR3 900-MHz × 4 PCs, 1GHz bridge to 900-MHz)

Panel

●

14.0” [35.5 cm] (1366×768), high definition (eDP), light-emitting diode (LED), BrightView, 16:9 UltraWide Aspect Ratio, 220 nits

●

14.0” [35.5 cm] (1366×768), high definition (eDP), light-emitting diode (LED), BrightView, 16:9 UltraWide Aspect Ratio, touch on panel (TOP), 200 nits

Touch solution with flush glass, multitouch enabled

Supports low-voltage differential signaling (LVDS) (co-layout with eDP 1.2)

Memory 16384 MB (8192 MB × 2)

12288 MB (8192 MB +4096 MB)

8192 MB (8192 MB × 1)

8192 MB (4096 MB × 2)

6144 MB (2048 MB × 1 + 4096 MB × 1)

4096 MB (4096 MB × 1)

4096 MB (2048 MB × 2)

Hard drive 2 TB (5400) 9.5mm

1 TB (5400) 9.5mm

750 GB (5400) 9.5mm

500 GB (5400) 7mm/9.5mm

1 TB (5400) + 8 GB NAND Hybrid HDD 9.5mm

Optical drive DVD±RW Double-Layer SuperMulti drive

Support for Zero-Power ODD

Support for M-disc

Support for external 9.5 mm tray load, SATA, DVD±RW DL SuperMulti drive

Category Description

Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light

Dual digital microphones with appropriate software - echo cancellation, noise suppression

Dual speakers

Ethernet Integrated 10/100 NIC

Wireless Integrated Wireless options with single antenna:

●

Broadcom BCM943142 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter

●

Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter

Integrated Wireless options with dual antennas:

●

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC.

Ports AC adapter: HP Smart pin plug (4.5mm barrel)

Audio: one combo audio-out (headphone)/audio-in (microphone) jack

HDMI: v. 1.4 supporting up to 1080p, 1920x1080 at 60Hz

RJ-45/Ethernet

(2) USB 3.0 (1 on the left side, 1 on the right side)

(1) USB 2.0 (left side)

Keyboard/pointing devices

●

Full size standard textured island-style keyboard with numeric keypad

●

Full size standard dura coat island-style backlit keyboard with numeric keypad

Clickpad requirements:

●

Multitouch gestures enabled

●

Support for Windows 8.1 Modern TouchPad gestures

●

Taps enabled as default

Power requirements Supports the following Smart AC power adapters:

●

45 W

●

65 W

●

65 W EM

●

65 W Slim Travel adapter

1 meter power cord

Supports the following batteries:

●

4–cell battery, 48–Whr, Li-ion battery

●

4–cell battery, 41–Whr, Li-ion battery

Security Security cable slot

Trusted platofrm module (TPM) 2.0 support

Operating system Preinstalled:

Windows 8.1

2 Chapter 1 Product description

Category Description

Windows 7 Professional

Serviceability End user replaceable parts:

●

Optical drive

●

Battery

●

AC Adapter

2 External component identification

Right side

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

(2)

Hard drive/optical drive light

●

Blinking white: The hard drive or optical drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(3)

Audio-out (headphone)/Audio-in (microphone) jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

(4)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5)

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(6) Vents (2) Enable airflow to cool internal components.

4 Chapter 2 External component identification

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

Right side 5

Left side

Component Description

(1)

Power connector Connects an AC adapter.

(2) AC adapter/battery light

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The battery is not charging.

(3)

RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(4)

USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5)

Memory card reader Reads optional memory cards that enable you to store, manage,

share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the slot, and then push in on the card

until it is firmly seated.

To remove a card:

▲

Press in on the card until it pops out.

(6)

USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(7) Optical drive eject button Releases the disc tray.

(8) Optical drive Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

6 Chapter 2 External component identification

Component Description

NOTE: For disc compatibility information, go to the Help and

Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.

Left side 7

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

To use the webcam, select Start > All Programs > Communications and Chat > CyberLink YouCam.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides.

8 Chapter 2 External component identification

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam:

▲

To use the webcam, select Start > All Programs > Communications and Chat > CyberLink YouCam.

(5) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides.

Display 9

Top

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top 11

Buttons, speakers, and fingerprint reader (select models only)

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

(2) Speakers (2) Produce sound.

12 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Displays system information when pressed in combination with

the esc key.

(3)

Windows key Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the radiance

backlight keyboard feature off or on.

Top 13

Bottom

Component Description

(1) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2)

Battery lock Locks the battery in the battery bay.

(3) Battery bay Holds the battery.

(4)

Battery release latch Releases the battery.

14 Chapter 2 External component identification

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard.

Locating system information 15

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to

http://partsurfer.hp.com, select your country or region, and then

follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See

Locating system information on page 15 for

details.

Item Component Spare part number

(1) Display assembly: For display assembly spare part information for non-TouchScreen models, see

Display assembly (nonTouchScreen) (select models only) on page 56. For TouchScreen models, see Display assembly (TouchScreen) (select models only) on page 61

(2) Keyboard/Top cover:

For use in Brazil 806756-201

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Canada 806756-DB1

For use in South Korea 806756-AD1

For use in Taiwan 806756-AB1

For use in Thailand 806756-281

For use in the United States 806756-001

For use in Canada (with backlight) 806757-DB1

For use in Latin America (with backlight) 806757-161

For use in the United States (with backlight) 806757-001

(3) TouchPad board (includes cable) 811580-001

(4) Speakers 806755-001

(5) Power button board (includes cable) 806749-001

(6) WLAN module:

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792608-005

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 784644-005

Realtek RTL8188EE 802.11b/g/n Wi-Fi Adapter 792609-005

(7) System board (includes processor and replacement thermal material):

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor

(1600-MHz FSB, 4.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system

806832-601

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor

(1600-MHz FSB, 4.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

806832-501

Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor

(1600-MHz FSB, 4.00-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system

806832-001