HP omnibook 2100, omnibook 3000, omnibook 3100 schematic

HP OmniBook 2100/3000/3100

Service Manual

Notice

In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice.

This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.

Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers.

© Copyright Hewlett-Packard Company 1997, 1998. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.

The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited.

Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, SystemSoft Corp., Crystal Semiconductor Corporation, Phoenix Technologies, Ltd., and NeoMagic, Inc. See the individual programs for additional copyright notices.

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Pentium and the Intel Inside logo are U.S. registered trademarks and MMX is a U.S. trademark of Intel Corporation.

All certifications may not be completed at product introduction. Check with your HP reseller for certification status.

This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A.

Edition History

Edition 1.............................April 1998

Edition 2.............................. July 1998

ii HP OmniBook 2100/3000/3100

Contents

1. Product Information..................................................................................................1-1

Features and Operation..................................................................................................................1-2

Turning the OmniBook On and Off .......................................................................................1-4

Checking the Status of the OmniBook...................................................................................1-5

Using Functions Keys (F1 through F12) ................................................................................1-6

Resetting the OmniBook ........................................................................................................1-7

System Resources...................................................................................................................1-8

Specifications..............................................................................................................................1-10

Internal Design............................................................................................................................1-14

2. Removal and Replacement........................................................................................2-1

Removing the Main Battery (User-Replaceable) ..........................................................................2-3

Removing a Plug-In Accessory Module (User-Replaceable)........................................................2-4

Removing the Hard Disk Drive (User-Replaceable).....................................................................2-5

Removing a RAM Board (User-Replaceable)...............................................................................2-7

Replacing Small Parts (User-Replaceable) ...................................................................................2-9

Removing the Display Assembly (HP Authorized Service Providers Only) ................................2-9

Removing the LCD Module (HP Authorized Service Providers Only)......................................2-12

Removing a 12" Display Case or Display Bracket (HP Authorized Service Providers Only)....2-16

Removing a 13" Display Case or Display Bracket (HP Authorized Service Providers Only)....2-18

Removing the Keyboard (HP Authorized Service Providers Only)............................................2-20

Removing the Top Case (HP Authorized Service Providers Only) ............................................2-21

Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only).............2-25

Removing a BIOS IC (HP Authorized Service Providers Only).................................................2-29

Removing Other Components (HP Authorized Service Providers Only)...................................2-31

3. Troubleshooting and Diagnostics.............................................................................3-1

Troubleshooting ............................................................................................................................3-2

Troubleshooting the Problem.................................................................................................3-2

Verifying the Repair...............................................................................................................3-3

Suggestions for Troubleshooting............................................................................................3-4

Diagnostic Tools .........................................................................................................................3-12

OmniBook Diagnostic Program ...........................................................................................3-12

Power-On Self-Test..............................................................................................................3-17

Sycard PCCtest 450 CardBus Card (Optional) ....................................................................3-20

Desktop Management Interface (DMI) ................................................................................3-21

BIOS Setup Utility................................................................................................................3-23

4. Replaceable Parts.......................................................................................................4-1

5. Reference Information...............................................................................................5-1

Password Removal Policy.............................................................................................................5-1

Hewlett-Packard Display Quality Statement.................................................................................5-2

Service Notes and Obsolete Parts..................................................................................................5-5

HP OmniBook 2100/3000/3100 iii

Figures

Figure 1-1. OmniBook - Front View....................................................................................................1-2

Figure 1-2. OmniBook - Side View.....................................................................................................1-2

Figure 1-3. OmniBook - Back View....................................................................................................1-3

Figure 1-4. Replaceable Module Diagram.........................................................................................1-14

Figure 2-1. Removing the Main Battery ..............................................................................................2-3

Figure 2-2. Removing a Plug-In Module.............................................................................................2-4

Figure 2-3. Removing the Hard Drive .................................................................................................2-5

Figure 2-4. Installing a Hard Drive in the Case ...................................................................................2-6

Figure 2-5. Removing the RAM Cover................................................................................................2-8

Figure 2-6. Removing a RAM Board...................................................................................................2-8

Figure 2-7. Removing the Hinge Covers and Icon Window Cover...................................................2-10

Figure 2-8. Removing the Icon PCA and Display Assembly.............................................................2-11

Figure 2-9. Removing the Hinge Covers and Icon Window Cover...................................................2-13

Figure 2-10. Removing the Display Bezel.........................................................................................2-14

Figure 2-11. Removing the 12" LCD Module ...................................................................................2-15

Figure 2-12. Removing the 13" LCD Module ...................................................................................2-15

Figure 2-13. Removing a 12" Display Case and Display Bracket .....................................................2-17

Figure 2-14. Removing a 13" Display Case and Display Bracket .....................................................2-19

Figure 2-15. Removing the Hinge Covers and Icon Window Cover.................................................2-20

Figure 2-16. Removing the Keyboard................................................................................................2-21

Figure 2-17. Removing the Heatsink .................................................................................................2-22

Figure 2-18. Removing the Case Screws...........................................................................................2-23

Figure 2-19. Removing the Top Case................................................................................................2-24

Figure 2-20. Two Types of CPU Modules and Thermal Kits............................................................2-25

Figure 2-21. Removing the Motherboard...........................................................................................2-26

Figure 2-22. Installing OmniBook 3000 Regulatory and Serial Labels.............................................2-29

Figure 2-23. Removing a BIOS IC ....................................................................................................2-30

Figure 3-1. Basic Troubleshooting Steps.............................................................................................3-2

Figure 3-2. OmniBook Diagnostic Screens — Basic and Advanced.................................................3-12

Figure 3-3. Serial and Parallel Loopback Connectors........................................................................3-14

Figure 3-4. DMI Components............................................................................................................3-22

Figure 4-1. Exploded View..................................................................................................................4-2

Tables

Table 1-1. OmniBook 2100/3000/3100 Models..................................................................................1-1

Table 1-2. Product Comparisons..........................................................................................................1-3

Table 1-3. Activating Power Modes....................................................................................................1-4

Table 1-4. Status Panel Indicators (Icon PCA)....................................................................................1-5

Table 1-5. Indicator Lights (Icon PCA and Battery)............................................................................1-6

Table 1-6. Function Keys (F1-F12)......................................................................................................1-6

Table 1-7. System Interrupts................................................................................................................1-8

Table 1-8. System Memory..................................................................................................................1-8

Table 1-9. System Input/Output Addresses (100-3FF) ........................................................................1-9

Table 1-10. DMA Channels.................................................................................................................1-9

Table 1-11. HP OmniBook 2100/3000/3100 Specifications .............................................................1-10

Table 1-12. HP OmniBook 2100/3000/3100 Accessories.................................................................1-12

Table 1-13. Functional Structure........................................................................................................1-15

Table 2-1. Removal Cross-Reference..................................................................................................2-1

iv HP OmniBook 2100/3000/3100

Table 2-2. Required Equipment...........................................................................................................2-2

Table 2-3. Recommended Screw Torques ...........................................................................................2-2

Table 2-4. Hard Disk Drive Replacement Part Numbers.....................................................................2-5

Table 2-5. RAM Board Replacement Part Numbers and Compatibility..............................................2-7

Table 2-6. Replacing Small Parts (User-Replaceable).........................................................................2-9

Table 2-7. Display Component Compatibility ...................................................................................2-12

Table 2-8. Removing Other Components (Authorized Providers).....................................................2-31

Table 3-1. Scope of Diagnostic Tools..................................................................................................3-4

Table 3-2. Troubleshooting Suggestions..............................................................................................3-5

Table 3-3. OmniBook Diagnostic Error Codes..................................................................................3-14

Table 3-4. POST Terminal-Error Beep Codes...................................................................................3-17

Table 3-5. POST Messages................................................................................................................3-18

Table 3-6. BIOS Setup Menus and Parameters..................................................................................3-23

Table 4-1. OmniBook Replaceable Parts.............................................................................................4-3

Table 4-2. Assembly-Component Breakdown.....................................................................................4-6

Table 4-3. Accessory Replaceable Parts..............................................................................................4-7

Table 4-4. Part Number Reference.......................................................................................................4-8

Table 5-1. OmniBook 2100/3000/3100 LCD Guidelines (TFT) .........................................................5-3

Table 5-2. OmniBook 2100 LCD Guidelines (DSTN)........................................................................5-4

Table 5-3. Service Notes......................................................................................................................5-5

Table 5-4. Obsolete Repair Parts .........................................................................................................5-5

HP OmniBook 2100/3000/3100 v

Introduction

This service manual provides reference information for the HP OmniBook 2100/3000/3100. It is intended to be used by HP-authorized service personnel in the installation, servicing, and repair of these products.

The manual is designed as a self-paced guide. It is intended to train you to install, configure, and repair OmniBook computers. You can follow this manual without having equipment available.

The following table lists additional places where you can get supplementary information about OmniBook products.

Sources of OmniBook Information

Source Address or Number Comments

HP External Web http://www.hp.com/omnibook

(http://www2.hp.com/omnibook,

European mirror) HP US Reseller Web http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel

Support Centre for DPSP Partners

America Online Keyword: HP Call (800) 827-6364 for membership

CompuServe* GO HP Call (800) 524-3388 for membership

HP Bulletin Board Service Refer to the latest Product Support Plan

HP First (automated fax) (800) 333-1917 US and Canada.

HP Support Assist CD-ROM (800) 457-1762 US and Canada.

* Baud rates = 300-28,800; Parity = E; Data bits = 7; Stop bits = 1.

http://www.hp.com.au Restricted to DPSP Partners only.

(801) 344-4809 Outside US and Canada.

(800) 544-9976 Reseller support number (enter outlet id

(801) 431-1587 Outside US and Canada.

No usage restriction.

within the US.

for non-US BBS numbers.

number).

About This Edition

This edition of this service manual contains the following major changes from the previous edition:

• New OmniBook 2100 products.

• New OmniBook 2100 Pentium II CPU module and related parts.

• New OmniBook 2100/3100 RAM board configurations.

• Updated part numbers.

• Insert current service notes.

vi HP OmniBook 2100/3000/3100

Product Information

The HP OmniBook 2100/3000/3100 represents a category of HP notebook computers featuring the latest mobile technologies. They use high-speed Intel Pentium processors with MMX technology and Pentium II processors, large 12.1-inch and 13.3-inch displays, and high-capacity hard drives.

Table 1-1. OmniBook 2100/3000/3100 Models

OmniBook Product *

OmniBook 2100

F1580x *** Pentium

F1581x *** 12.1-inch

F1584x *** Pentium

F1597

F1598

F1599

OmniBook 3100

F1582

OmniBook 3000

F1391A Pentium

F1392A Pentium

F1393A Pentium

F1394A 16 MB

CPU ** Display Hard Drive Floppy Drive CD-ROM

Drive

233 MHz

200 MHz Pentium II

233 MHz

Pentium II 266 MHz

Pentium 266 MHz

200 MHz

233 MHz

266 MHz

12.1-inch SVGA DSTN

SVGA TFT

12.1-inch SVGA DSTN

12.1-inch SVGA TFT

13.3-inch XGA TFT

3.2 GB (F1588A)

2.1 GB (F1385A)

3.2 GB (F1588A)

4.0 GB (F1386A)

2.1 GB (F1385A)

4.0 GB (F1386A)

1.44 MB (F1384A)

CD-ROM (F1587A)

None 16 MB

Standard RAM

32 MB

* For the products listed:

"A" suffix means Windows 95 installed, Windows NT not available. "

" suffix means

"N" or "NT" for Windows NT 4.0 installed (sales channel distinction only), or

"W" or "WT" for Windows 95 installed (sales channel distinction only). ** Intel Mobile Pentium or Pentium II processor. *** Nickel-metal-hydride main battery is standard. All others have lithium-ion main battery.

Unpublished OmniBook 2100/3100 models with no CD-ROM drive (and equivalent model): F1583

F1592

(F1580x), F1593x (F1581x), F1594x (F1582x).

(F1584x),

HP OmniBook 2100/3000/3100 Product Information 1-1

Features and Operation

The following three illustrations point out the main external features of the computer. They are followed by highlights of the computer’s operation. For an internal, exploded view, see page 4-2.

Power status light

Microphone

Status panel

Stereo speaker

Touch pad

Power button

Stereo speaker

Click buttons

Display latch

PC Card slots

Eject buttons

Audio line-in

Microphone-in

Headphone-out

Floppy drive or other plug-in module

Main battery

Figure 1-1. OmniBook - Front View

AC adapter

Kensington lock

Hard disk drive

Figure 1-2. OmniBook - Side View

1-2 Product Information HP OmniBook 2100/3000/3100

Parallel

Serial

Infrared

Universal serial bus (USB)

External monitor

Docking

System-off button

Figure 1-3. OmniBook - Back View

Table 1-2. Product Comparisons

OmniBook 2100/3100 OmniBook 3000 OmniBook 4100 OmniBook 7100

Processor *

Memory

Display

Video

Operating System

Desktop Management Interface

Power Management

Power States

* Intel Mobile Pentium or Mobile Pentium II processor.

Pentium II (266 or 233 MHz), or Pentium (266, 233, or 200 MHz) with MMX technology. 512KB burst-synchronous L2 cache.

32 MB RAM on motherboard. Expandable to 160, 192, or 288 MB.

13.3-inch TFT XGA display, or 12.1-inch TFT or DSTN SVGA display.

PCI local bus video. 128-bit graphics controller with 2 MB internal video RAM. Up to 64K colors (XGA), 16M colors (SVGA). Zoomed Video enabled.

Windows 95 or Windows NT 4.0 preinstalled.

DMI 2.0. HP TopTools 2.6 or 3.0.

APM 1.2. ACPI compliant.

On, Standby, Suspend, Hibernate, Off.

Pentium (266, 233, or 200 MHz) with MMX technology. 512-KB burst-synchronous L2 cache.

16 MB RAM on motherboard. Expandable to 144 MB.

13.3-inch TFT XGA display.

PCI local bus video. 128-bit graphics controller with 2 MB internal video RAM. Up to 64K colors (XGA). Zoomed Video enabled.

Windows 95 preinstalled. (Windows NT 4.0 certified.)

DMI 1.1. HP TopTools 2.0.

APM 1.2. APM 1.2.

On, Standby, Suspend, Hibernate, Off.

PS/2

Pentium II (266 or 233 MHz), or Pentium (266 MHz) with MMX technology. 512-KB burst-synchronous L2 cache (high-speed bus for Pentium II).

32 MB RAM on motherboard. Expandable to 160 MB.

14.1- or 13.3-inch TFT XGA display.

PCI local bus video. 128-bit graphics controller with 2 MB internal video RAM. Up to 64K colors (XGA). Zoomed Video enabled.

Windows 95 or Windows NT 4.0 preinstalled.

DMI 2.0. HP TopTools 2.6.

ACPI compliant. On, Standby,

Suspend, Hibernate, Off.

Pentium II (266 MHz). 512-KB burstsynchronous L2 cache (high-speed bus).

32 MB RAM on motherboard. Expandable to 288 MB.

14.1-inch TFT XGA display.

PCI local bus video. 64-bit graphics controller with 4 MB external video RAM. Up to 16M colors (XGA). Zoomed Video enabled.

Windows 95 or Windows NT 4.0 preinstalled.

DMI 2.0. HP TopTools 2.6.

APM 1.2. ACPI compliant.

On, Standby, Suspend, Hibernate, Off.

HP OmniBook 2100/3000/3100 Product Information 1-3

Turning the OmniBook On and Off

• On. Press the blue power button to turn on the OmniBook.

Standby. The display turns off automatically if the computer is inactive for about 2 minutes.

•

Suspend. Click Start, Suspend (Windows 95) or press the blue power button briefly (about 1

•

second) to suspend activity when the OmniBook is on. When you turn on the computer, it resumes your previous work session.

Closing the lid (for more than 2 seconds) also suspends the computer.

•

Hibernate. Press Fn+F12. This is like Off, except that your current work session is first saved to

disk. When you turn on the computer, it reboots and restores your previous session.

• Off. Click Start, Shut Down. If the OmniBook does not respond, press and hold the blue power

button until the display shuts down. When you turn on the computer, it reboots. Unsaved data is lost.

Table 1-3. Activating Power Modes

Power Mode To Enter Mode To Turn Back On Standby

Reduced-power/stopped state. Display is off. Everything is in a reduced-power state. Network devices are maintained. Your current work session continues at turn-on (any key or pointer action).

Suspend

Low-power/stopped state. Lower power state than Standby. Everything is off or in a low-power state. Network devices are off. Your previous work session resumes at turn-on. For plug-and-play operating systems, network connections resume at turn-on.

Hibernate

No-power/stopped state. Session is saved on the hard disk. Everything is shut down. Computer reboots at turn-on and restores previous session and network connections (if plug-and-play).

Off

No-power/stopped state. Everything is shut down (battery continues charging if ac adapter is connected). Computer reboots at turn-on and restores network connections.

* Does not suspend if Video Display Device set to Both in BIOS Setup.

Press Fn+S –or– allow time-out.

Press blue power button for about 1 second –or– close the lid* –or– click Start, Suspend (Windows

95) –or– allow time-out.

Press Fn+F12 –or– allow time-out.

Click Start, Shut Down –or– Press and hold the blue power button until the display shuts down.

Press any key or move a pointing device to display the current session ("Instant-On").

Press blue power button to display the current session ("Instant-On").

Press blue power button to restart and restore the previous session.

Press blue power button to restart with a new session.

1-4 Product Information HP OmniBook 2100/3000/3100

Checking the Status of the OmniBook

The OmniBook status panel, located above the keyboard (on the icon PCA), contains indicators that show the current status of the OmniBook. The indicators in the status panel show keyboard status, drive status, and power status.

Table 1-4. Status Panel Indicators (Icon PCA)

Indicator Meaning

AC power. The ac adapter is plugged in.

OmniBook 3000: Battery status. Shows the approximate charge level of the battery relative to a full

charge. Each bar represents approximately 10% charge. The upper and lower triangles indicate the presence of the main battery (upper) and a

second battery (lower). A triangle blinks when that battery is charging. The main battery charges first, discharges last.

OmniBook 2100/3100: If two batteries are installed, the indicator shows the combined charge of both batteries.

OmniBook 3000: If two batteries are installed and the ac adapter is connected, the indicator shows the level of the battery being charged. If the ac adapter is not connected, the indicator shows the combined charge of both batteries.

Press Fn+F6 to show separate battery levels.

Battery low. (Triangle, but no bars.) The OmniBook also beeps.

Defective battery. (No triangle, no bars.) No charging, even though ac adapter is

present.

OmniBook 3000: Overheated battery. (No triangle, top bar.) The battery is too hot to charge. Not

necessarily a defective battery. Internal drive. The OmniBook is accessing one of the internal drives: the hard disk

drive, CD-ROM drive, or other plug-in module drive. Floppy disk drive. The OmniBook is accessing the floppy disk drive.

Blinks

when the battery is being charged.

PC Card. There is activity between the PC Card and the computer. Caps Lock. Caps Lock is active. Num Lock. Num Lock is active. Keypad Lock. The embedded keypad is active (Fn+F8). Num Lock must also be on

for the numeric keys—otherwise, cursor control is active.

Scroll Lock. Scroll Lock is active. OmniBook 3000:

(scrolling)

Suspend mode. These symbols flash from left to right when the OmniBook is suspended (turned off by pressing the power button briefly).

If ac power is not connected, the green power light also blinks slowly.

HP OmniBook 2100/3000/3100 Product Information 1-5

The green power light in the hinge area (located on the icon PCA) indicates the power state. The green lights on the main battery or secondary battery indicate its charge level.

Table 1-5. Indicator Lights (Icon PCA and Battery)

Light Meaning OmniBook 2100/3100:

Power Light

Steady green light Blinking green light No light

OmniBook 3000: Power Light

Steady green light Blinking green light

No light

Battery Lights

OmniBook is running (On mode). OmniBook is suspended (Suspend or Standby mode). OmniBook is off (Off or Hibernate mode).

Battery is charging (ac power connected). Battery is not charging (ac power connected), or

computer is Suspended (no ac power).

Battery is not charging (no ac power). Show battery charge level only while the button is pressed on the battery.

The number of lights that turn on indicates the charge.

Using Functions Keys (F1 through F12)

The top row of the keyboard has twelve function keys that serve as hot keys—shortcut key sequences—for various system controls. For an external keyboard, CTRL+ALT is normally equivalent to the Fn key.

Table 1-6. Function Keys (F1-F12)

Hot Keys Effect

Fn + F1 Decreases the display’s brightness. Fn + F2 Increases the display’s brightness. Fn + F3 Decreases the display’s contrast (DSTN displays only, if available). Fn + F4 Increases the display’s contrast (DSTN displays only, if available). Fn + F5 Switches among the built-in display, an external display, and simultaneous displays. Fn + F6 (hold) For use with two batteries: The battery indicator in the status panel briefly displays the

individual battery status for each battery. Fn + F7 Toggles the sound on and off (mutes sound). Fn + F8 Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num

Lock is on, then the numeric functions are active—otherwise, cursor control is active. Fn + F9 Toggles Num Lock (numeric functions for the keypad) on and off. Fn + F10 Toggles Scroll Lock on and off. Fn + F12 Enters Hibernate mode. Fn + R Enters Suspend mode. Fn + S Enters Standby mode. Fn + UP-ARROW Increases sound volume. Fn + DOWN-ARROW Decreases sound volume.

1-6 Product Information HP OmniBook 2100/3000/3100

Resetting the OmniBook

1. Use a pen or a straightened paper clip to push the system-off button in the hole on the back panel. (The switch is on the motherboard.)

–or– Press the blue power button until the display shuts down. (The switch is on the icon PCA.)

2. After the computer shuts down, press the blue power button to turn it on.

Note

The OmniBook can boot from a CD if all these conditions are true:

• You have an internal CD-ROM drive installed,

• You have a bootable CD in the drive, such as the OmniBook Recovery CD, and

• You select the CD-ROM drive as the boot device. You can do this during reboot by pressing

ESC to cancel the OmniBook screen, then ESC to display the boot-device menu for a onetime selection.

HP OmniBook 2100/3000/3100 Product Information 1-7

System Resources

Below are default values for system resources. To see other, non-default possibilities, use the BIOS Setup utility (see page 3-23), which lists port and audio device configurations in the System Devices menu.

The tables in this section show typical resource usage as set up by the OmniBook BIOS. Plug-andplay operating systems, drivers, and BIOS Setup settings may change some of the entries.

Table 1-7. System Interrupts

0 System timer 1 Keyboard 2 Cascade IRQ 9 3 Free (or COM2 infrared port, if enabled) 4 COM1 (serial port) 5 Crystal sound 6 Floppy drive 7 LPT1 (ECP parallel port) 8 Real-time clock OmniBook 2100/3100 9Free 10 USB and CardBus - assigned by Windows driver 11 Free OmniBook 3000 9 Free (or MIDI, if enabled) 10 USB - assigned by Windows driver 11 CardBus - assigned by Windows driver 12 Pointing device 13 Numeric data processor 14 Internal hard disk (primary IDE controller) 15 Internal CD-ROM drive (secondary IDE controller)

Table 1-8. System Memory

00000 - 9FFFF System memory A0000 - BFFFF Video C0000 - CBFFF Video BIOS OmniBook 2100/3100 CC000 - DBFFF* Free** DC000*- FFFFF System BIOS OmniBook 3000 CC000 - DFFFF* Free** E0000*- FFFFF System BIOS * Approximate boundary. ** Valid uses for memory addresses CC000-DBFFF or CC000-DFFFF:

Upper memory blocks (UMBs). PC card memory windows.

1-8 Product Information HP OmniBook 2100/3000/3100

Table 1-9. System Input/Output Addresses (100-3FF)

170-177 Internal CD-ROM drive (secondary IDE controller) 1F0-1F7 Internal hard disk (primary IDE controller) 200-207 OmniBook 3000: Joystick 220-22F Crystal sound 376 Internal CD-ROM drive (secondary IDE controller) 378-37F LPT1 (printer port) 388-38B Sound 3B0-3BB VGA adapter 3C0-3DF VGA adapter 3E0-3E1 PCMCIA controller 3F0-3F5 Floppy controller 3F6 Internal hard disk (primary IDE controller) 3F7 Floppy controller 3F8-3FF COM1 (serial port)

Table 1-10. DMA Channels

0 Sound record 1 Sound playback 2 Floppy drive 3 LPT1 (ECP parallel port) 4 Cascade 5Free 6Free 7Free

HP OmniBook 2100/3000/3100 Product Information 1-9

Specifications

The following tables list specifications for the OmniBook and its accessories.

Table 1-11. HP OmniBook 2100/3000/3100 Specifications

Physical Attributes

Processor and Bus Architecture

Graphics OmniBook 2100/3100:

Power OmniBook 2100/3100:

Mass Storage

RAM OmniBook 2100/3100:

OmniBook 2100/3100:

12-Inch Display Size: 29.9 × 23.7 × 4.6 cm (11.7 × 9.2 × 1.8 in) closed. Weight: 2.9 kg (6.4 lb).

13-Inch Display Size: 30.3 × 23.7 × 4.9 cm (11.9 × 9.2 × 1.9 in) closed. Weight: 3.0 kg (6.7 lb).

OmniBook 3000:

Size: 30.3 × 23.7 × 5.2 cm (11.9 × 9.3 × 2.1 in) closed. Weight: 3.0 kg (6.7 lb).

200-, 233-, or 266-MHz Intel Mobile Pentium processor with MMX technology or 233- or 266-MHz Intel Mobile Pentium II processor. Intel sub-2V low-power processor. 512-KB burst-synchronous L2 cache. 32-bit PCI bus.

12.1-inch SVGA active matrix (TFT) display (800 × 600 × 16M colors),

12.1-inch SVGA dual-scan (DSTN) display (800 × 600 × 16M colors), or

13.3-inch XGA active-matrix (TFT) display (1024 × 768 × 64K colors).

OmniBook 3000:

13.3-inch XGA active-matrix (TFT) display (1024 × 768 × 64K colors).

PCI local bus video; 128-bit graphics controller with 2-MB video RAM. Zoomed Video enabled in one PC Card slot.

Rechargeable lithium-ion or nickel-metal-hydride battery with built-in four-level gauge. AC adapter 100–240 Vac (50–60 Hz) input; 19 Vdc, 3.16 A output.

OmniBook 3000:

Rechargeable lithium-ion battery with built-in four-level gauge. AC adapter: 100–240 Vac (50–60 Hz) input; 19 Vdc, 2.4 A output.

Low-battery warning. Suspend/resume capability. Power states: On, Standby, Suspend, Hibernate, Off. Battery life: up to 3 hours (varies with type of usage) for one battery. Optional secondary lithium-ion battery doubles operating time. Advanced Power Management (APM 1.2). ACPI 1.0 ready (OmniBook 2100/3100 only).

4.0-GB, 3.2-GB, or 2.1-GB removable hard drive.

1.44-MB internal/external floppy drive (swap with optional modules or secondary battery). Removable CD-ROM drive. Optional removable Zip drive.

32-MB RAM on motherboard. One or two slots for RAM expansion up to maximum of 160 MB (Pentium, one slot), 192 MB (Pentium, two slots), or 288 MB (Pentium II) using HP memory modules, depending on the processor type and number of slots.

OmniBook 3000:

16-MB RAM on motherboard. Two slots for RAM expansion up to 144 MB using HP memory modules.

1-10 Product Information HP OmniBook 2100/3000/3100

Audio System

Keyboard and Pointing Device

Input/Output

Expandability

Preinstalled Software

Security Features OmniBook 2100/3100:

Environmental Limits

16-bit, Sound Blaster Pro-compatible. Stereo sound via two built-in speakers. Built-in microphone. Line-in, line-out, and microphone-in. 3D enhanced audio. MIDI support with optional port replicator (OmniBook 3000 only).

87/88-key touch-type full-size QWERTY keyboard with 101/102-key emulation. Embedded numeric keypad. 12 function Fn keys. Touch pad.

Universal serial bus (USB). 9-pin, 115,200-bps serial (16550 UART). 25-pin bidirectional ECP/EPP parallel. Video-out (up to 1024 × 768 × 64K colors) at up to 85-Hz refresh rate. PS/2 keyboard/mouse. 4-Mbps IrDA-compliant infrared. Docking connector.

One Type III or two Type II 16-/32-bit PC Card slots. CardBus enabled. Plug-in module bay for accessory modules.

OmniBook 2100/3100:

Full line of optional docking products: port replicator, mini dock, and docking system.

OmniBook 3000:

Optional port replicator.

OmniBook 2100/3100:

Microsoft Windows 95 or Windows NT 4.0. Windows 95-compatible Plug and Play. Windows NT 4.0 PC Card Plug-and-Play. DMI 2.0 with HP TopTools 2.6 or 3.0.

OmniBook 3000:

Microsoft Windows 95. Windows 95-compatible Plug and Play. DMI 1.1 under Windows 95 with HP TopTools 2.0. Windows NT 4.0 certified, with APM 1.2 and PC Card Plug-and-Play support.

Advanced Power Management (APM 1.2). MacAfee VirusScan. Online documentation. OmniBook Recovery CD-ROM included. Centralized worldwide BIOS and driver update service.

Two-level password protection. Drive lock. Password for docking eject.

OmniBook 3000:

One level password protection.

DMI-accessible electronic serial number. Kensington Microsaver lock slot.

Operating temperature: 5 to 35 °C (41 to 95 °F). Operating humidity: 20 to 90 percent RH (5 to 35 °C). Storage temperature: –20 to 50 °C (–4 to 122 °F).

HP OmniBook 2100/3000/3100 Product Information 1-11

Major ICs OmniBook 2100/3100:

CPU: Intel Mobile Pentium or Pentium II. South Bridge: PIIX4. Video: NeoMagic NM2160 (NMG4). Audio: Crystal CS4237B. CardBus: TI PCI1220. Keyboard controller: National PC87570. Super I/O: SMC 669FR.

OmniBook 3000:

CPU: Intel Mobile Pentium. South Bridge: PIIX4. Video: NeoMagic NM2160 (NMG4). Audio: Crystal CS4237B. CardBus: TI PCI1131. Keyboard controller: Intel 87C51SL. Super I/O: SMC 669FR.

Table 1-12. HP OmniBook 2100/3000/3100 Accessories

Accessory Description OmniBook Compat.

2100/3100 3000 4100/7100

Memory

F1363A 16-MB EDORAM expansion module (see page 2-7) F1364A 32-MB EDORAM expansion module (see page 2-7) F1365A 64-MB EDORAM expansion module (see page 2-7) F1456A 32-MB SDRAM expansion module F1457A 64-MB SDRAM expansion module (see page 2-7) F1622A 128-MB SDRAM expansion module (see page 2-7)

Hard Drives

F1385A 2.1-GB internal hard disk drive F1386A 4.0-GB internal hard disk drive F1588A 3.2-GB internal hard disk drive

Modules

F1380A Replacement floppy disk drive cable for external use F1384A Internal/external floppy disk drive module and cable F1387A 20X CD-ROM drive module F1388A 100-MB Zip drive module F1587A 24X CD-ROM drive module

••

•

1-12 Product Information HP OmniBook 2100/3000/3100

Accessory Description OmniBook Compat.

2100/3100 3000 4100/7100

Power Options

F1377A 45-watt ac adapter F1379A Automobile adapter F1382A Standard lithium-ion battery pack (primary) F1383A Secondary lithium-ion battery pack (plug-in module) F1454A 60-watt ac adapter F1455A 75-watt auto/airline power adapter F1589A Nickel-metal-hydride battery (primary) 8120-6312

8120-6313 8120-6314 8120-6316 8120-6317 8120-8373 8120-8699

Adapters

F1469A PS/2 Y adapter

PC Cards

F1623A 10/100-Mbps Ethernet + 56-Kbps modem PC Card by

F1626A 10/100-Mbps Ethernet PC Card by 3Com F1627A 56-Kbps modem PC Card by Xircom TCM3C589 10-Mbps Ethernet PC Card by 3Com

Docks

F1369A Monitor stand F1381A Port replicator F1451A Port replicator F1452A Mini dock F1453A Monitor stand (short) for F1451A and F1452A F1477A Docking system and monitor stand (tall) F1585A Docking bay module adapter

Replacement power cord (Australia) Replacement power cord (U.S., Canada, Taiwan) Replacement power cord (Europe) Replacement power cord (Japan) Replacement power cord (India, South Africa) Replacement power cord (People’s Republic of China) Replacement power cord (Hong Kong,Singapore,U.K.)

Xircom

••

•••

•

•••

••

•••

••

•

HP OmniBook 2100/3000/3100 Product Information 1-13

Internal Design

The motherboard PCA is the central component of the OmniBook design. It plays a role in virtually all system functions. The CPU module (MMO) and all other subsystems connect to the motherboard.

The following figure shows the connections among the replaceable electrical modules. As a substitute for a functional block diagram, see the table on page 1-15—it lists the roles that the replaceable modules play in each of the functional subsystems.

LCD

Module

Top Case

(Touch pad, Speakers,

Microphone)

Inverter PCA

LVDS

PCA*

PCA

Icon PCA

PCMCIA

Cards

CPU

Module

Audio

PCA

Hard Disk

Drive

Keyboard

Kybd

BIOS**

Motherboard

PCA

RAM

Boards

System

BIOS**

Floppy Drive

Fan

Heatsink

USB PCA

Plug-In

Module

Main

Battery

Figure 1-4. Replaceable Module Diagram

The power switch and the lid switch are contained on the Icon PCA.

All external connections (except USB and IR) are made to the motherboard.

* The LVDS PCA is present only with a 13" display.

** One BIOS IC on the OmniBook 2100/3100 contains the system and keyboard BIOS.

1-14 Product Information HP OmniBook 2100/3000/3100

Table 1-13. Functional Structure

Function Modules Roles Bootup

Processor

Memory

Power

Display

Hard disk

Floppy drive

Keyboard

Touch pad

Audio

Serial

CPU module Motherboard System BIOS IC** Keyboard BIOS IC** Floppy disk drive Hard disk drive

CPU module Motherboard

Motherboard RAM boards

Battery Motherboard AC adapter Icon PCA

Motherboard LCD module LVDS PCA* Inverter PCA

Motherboard Hard disk drive

Motherboard Floppy disk drive

Motherboard Keyboard BIOS IC** Keyboard

Motherboard Top case

Motherboard Audio PCA Top case

Motherboard I/O controller, serial connector.

Main processor (MMO). Primary system circuitry. Code for basic system functions. Code for keyboard functions. First source of disk-based startup code. Second source of disk-based startup code.

Main processor, numeric data processor, L1 and L2 cache. Primary system circuitry.

First 16 MB (OmniBook 3000) or 32 MB (OmniBook 2100/3100) of RAM, video RAM. Optional, additional RAM.

Power storage. Power supply, ac adapter socket, system-off switch. AC-to-dc converter. Power switch, lid switch.

Display/graphics controller, video RAM. Display output, backlight. Display drivers, signal processing. (Low-voltage differential signaling) Power converter for backlight.

Hard disk controller. Hard disk mechanism.

Floppy disk controller. Floppy disk mechanism.

Keyboard controller. Keyboard BIOS. Key switches.

Keyboard and PS/2 controller. Touch pad PS/2 device.

Speaker amplifier, external audio jacks. Audio controller, wave synthesizer, headphone amplifier. Microphone, speakers.

Parallel

Infrared

PS/2 port

USB

Docking port

PCMCIA

* The LVDS PCA is not present in products with 12-inch displays. In these products, the LVDS functions are

performed by the LCD module.

** The BIOS IC on the OmniBook 2100/3100 performs both system and keyboard BIOS functions.

Motherboard I/O controller, parallel connector.

Motherboard IR PCA Icon PCA

Motherboard Keyboard and PS/2 controller, PS/2 connector.

Motherboard USB PCA

Motherboard Docking logic, docking connector.

Motherboard PCMCIA controller, PCMCIA connectors.

I/O controller. Infrared transmitter/receiver. Pass-through connection.

I/O controller. USB power controller, USB connector.

HP OmniBook 2100/3000/3100 Product Information 1-15

Removal and Replacement

This chapter tells you how to remove and replace the following components and assemblies. The ones marked by

• Battery (page 2-3). Bezel, display (table on page 2-31). Bracket, display (page 2-16 and 2-18). Cable, icon/MB (table on page 2-31). Cable, inverter/MB (table on page 2-31). Cable, IR/icon (table on page 2-31). Cable, LCD flex (table on page 2-31). Case, bottom (page 2-25). Case, display (page 2-16 and 2-18).

• Case, hard disk drive (page 2-5). Case, top (page 2-21). Cover, audio jack (table on page 2-31).

• Cover, BIOS (page 2-9).

• Cover, hinge (page 2-9).

• Cover, icon window (page 2-9).

• Cover, RAM (page 2-9).

CPU module (table on page 2-31). Display assembly (page 2-9).

• Door, I/O (page 2-9).

• Drive, hard disk (page 2-5).

• are user-replaceable.

Table 2-1. Removal Cross-Reference

Fan (table on page 2-31).

• Feet (page 2-9). Heatsink (table on page 2-31). Hinge, display (table on page 2-31). IC, BIOS (page 2-29). Keyboard (page 2-20). Latch, display (table on page 2-31). LCD module (page 2-12). Lens, IR (table on page 2-31).

• Modules, plug-in (page 2-4). PCA, audio (table on page 2-31). PCA, icon (table on page 2-31). PCA, inverter (table on page 2-31). PCA, IR (table on page 2-31). PCA, LVDS (table on page 2-31). PCA, motherboard (page 2-25). PCA, touch-pad (table on page 2-31). PCA, USB (table on page 2-31). Plate, lock (table on page 2-31).

• RAM board (page 2-7).

Caution

Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge may damage the OmniBook and its components.

Notes

Reassembly steps are the reverse of the removal steps. Reassembly notes are included at the end of each section below.

Symbols like this throughout this chapter show approximate full-size screw outlines. You can use them to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the unit. (The symbol at the left represents an M2.5×5mm screw.)

HP OmniBook 2100/3000/3100 Removal and Replacement 2-1

Table 2-2. Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• 5 mm hex driver.

• Pointed knife or probe.

• Three small flat-blade screwdrivers (or equivalent tools for prying).

• IC insertion/removal tool.

Table 2-3. Recommended Screw Torques

Screw Thread Size Torque (kgf•cm) Torque (lbf•in)

M2 2.0 – 2.5 1.7 – 2.2

M2.5

all except those in the next two lines

M2.5

hinges

M2.5

LCD flex cable, LVDS PCA

M3 3.0 – 4.0 2.6 – 3.5

2.5 – 3.5 2.2 – 3.0

4.5 – 5.5 3.9 – 4.8

1.5 – 2.0 1.3 – 1.7

2-2 Removal and Replacement HP OmniBook 2100/3000/3100

Removing the Main Battery

(User-Replaceable)

The main battery is located under the right corner of the palmrest. To remove a secondary battery (an accessory plug-in module), see the next topic below.

WARNING

Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or explode, releasing hazardous chemicals. A rechargeable battery must be recycled or disposed of properly.

Required Equipment

• None.

Removal Procedure

1. Slide the safety latch for the battery compartment into its recess.

2. Slide and hold the release latch, then slide out the battery.

Main Battery

Figure 2-1. Removing the Main Battery

Reassembly Note

Caution

Be sure the safety latch is open before you insert the battery. Otherwise, the release latch could break if you force the battery in.

• After installing the battery, close the safety latch.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-3

Removing a Plug-In Accessory Module

(User-Replaceable)

Note

Plug-in accessory modules have no repairable components. A defective module must be exchanged.

Required Equipment

• None.

Removal Procedure

1. Slide the safety latch for the plug-in slot into its recess.

2. Slide and hold the release latch, then slide out the module.

Figure 2-2. Removing a Plug-In Module

Reassembly Note

Caution

Be sure the safety latch is open before you insert the module. Otherwise, the release latch could break if you force the module in.

• After installing the module, close the safety latch.

2-4 Removal and Replacement HP OmniBook 2100/3000/3100

Removing the Hard Disk Drive

(User-Replaceable)

Table 2-4. Hard Disk Drive Replacement Part Numbers

Description Part Number Exchange OmniBook

Part Number 2100 3100 3000

Drive, hard disk (2.1GB, 9.5mm, IBM) * 0950-2801 F1385-69100 Drive, hard disk (2.1GB, 12.7mm, Toshiba) 0950-2836 F1350-69100 Drive, hard disk (3.2GB, 9.5mm, IBM) * 0950-2802 F1348-69103 Drive, hard disk (3.2GB, 12.7mm, Toshiba) 0950-2854 F1348-69102 Drive, hard disk (4.0GB, 12.7mm, IBM) * 0950-2671 F1386-69100 Drive, hard disk (4.0GB, 12.7mm, Toshiba) 0950-2865 F1386-69101 * Recommended replacement parts. HP recommends stocking drives from IBM, the primary hard drive

source for these OmniBook products. IBM drives can be used with the older HDD case that has no top shield (the shield should be installed if it is present). Toshiba hard drives require a top shield as part of the HDD case.

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the two screws from the bottom of the hard drive.

••

•

•••

••

•

3. Pull out the hard drive.

Screw, M2.5×5mm

Figure 2-3. Removing the Hard Drive

Caution

Work the connector off the hard drive evenly, without pulling on the flex cable. Otherwise, you may bend connector pins on the hard drive or damage the flex cable.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-5

4. If you are installing a new hard drive that does not have a plastic case, you can remove the case from the old hard drive:

• Remove the four screws from the sides of the case.

• Remove the top shield from the drive and swing out the free end of the hard drive about 90°,

then gently pry off the connector from the hard drive. The OmniBook 3000 may not have a top shield.

Caution:

For a Toshiba drive, make sure the HDD case has a metal top shield.

Caution:

The top shield for a 9.5-mm drive has spacers.

HDD Case (Kit) (includes M3×5mm screws)

Figure 2-4. Installing a Hard Drive in the Case

Reassembly Notes

Caution

• Use a HDD case kit that is compatible with the thickness of the drive, 9.5 mm or 12.7 mm. The 9.5-mm drive requires spacers inside the top shield.

• Install the metal top shield that is included with the HDD case. If an older HDD case does not have a top shield, you must install a newer HDD case if the drive is a Toshiba drive— otherwise, drive performance may be reduced by magnetic interference.

• Do not cover the vent hole in the top surface of the hard drive or in the case. If you cover the hole, the hard drive could fail prematurely.

• Depending on the manufacturer of the replacement drive, the hole placement for the four screws may vary.

Important

If you are installing a new hard drive, you should create a Hibernate partition on the drive before loading any software—see the steps below.

Creating a Hibernate Partition

1. If you do not have an OmniBook Recovery CD and internal CD-ROM module for the computer model you are repairing, create a Support Utility floppy disk now.

After inserting a formatted floppy disk in the floppy drive, do one of the following:

On a factory software installation, click Start, Programs, OmniBook, Create Support Utility Disk.

2-6 Removal and Replacement HP OmniBook 2100/3000/3100

On any computer that has a CD-ROM drive, run makesupp from the \Omnibook\Drivers\Hputils directory on the OmniBook Recovery CD.

On any computer with World Wide Web access, download the Support Utility software package from the OmniBook website (see page vi). Follow the instructions provided.

2. Insert the Recovery CD in the CD-ROM drive—or insert the Support Utility disk in the floppy

drive.

3. Reboot the computer. If you are using the Recovery CD, press ESC during reboot if the

OmniBook screen appears, ESC to display the boot-device menu, then select the CD-ROM drive as the boot device.

4. When prompted, select “Create Hibernate Partition.” OmniBook 2100/3100: We recommend that you create a partition the same as the factory setup—

288 MB for a Pentium II CPU, or 192 MB for a Pentium CPU (160 MB is acceptable if the motherboard has only one RAM slot).

OmniBook 3000: We recommend that you create a 144-MB partition, the same as the factory

setup.

Removing a RAM Board

(User-Replaceable)

Table 2-5. RAM Board Replacement Part Numbers and Compatibility

Description Part Number Exchange OmniBook, CPU Type, RAM Slots

Part Number 2100

Pentium II

Inner Corner Slot Slot

RAM, 32-MB SDRAM 1818-7413 F1456-69001 RAM, 64-MB SDRAM 1818-7414 F1457-69001 RAM, 128-MB SDRAM 1818-7549 F1622-69001 RAM, 16-MB EDORAM F1363-60001 F1363-69001 RAM, 32-MB EDORAM F1364-60001 F1364-69001 RAM, 64-MB EDORAM F1365-60001 F1365-69001

• Recommended compatibility.

Alternate compatibility. Do not mix SDRAM and EDORAM boards in two slots.

To determine the CPU type, see the Intel sticker on the top case or see the picture showing the CPU modules on page 2-25.

* The corner RAM slot is not present on an OmniBook 2100/3100 with a Pentium CPU and one-slot

motherboard.

• • • •

• • •

2100/3100

Pentium

Inner Corner Slot Slot *

o o o o o

3000

Pentium

Inner Corner Slot Slot

• •

Caution

Handle the RAM board only by its edges and provide proper grounding. Otherwise, you may damage the board due to electrostatic discharge.

Required Equipment

• Small Phillips screwdriver.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-7

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the hard disk drive (see page 2-5).

3. Slide open the RAM cover about 3 mm, then lift off the cover.

Note

For an OmniBook 3000, if the RAM cover does not have a Mylar insulator on the inside, replace the cover with a new one. (Service note 3000-07.)

RAM Cover

Figure 2-5. Removing the RAM Cover

4. Release the two metal latches at the sides of the RAM board, so the free edge of the board pops up.

5. Pull the board out of the connector.

Note:

Some OmniBook 2100/3100s have only one RAM slot.

For an OmniBook 2100/3100 with a Pentium processor, no more than 32 MB is supported in this slot.

Figure 2-6. Removing a RAM Board

Reassembly Notes

• Insert the RAM board into the connector at about a 30° angle until it is fully inserted. Then press down at both sides until both latches snap closed.

• Place the RAM cover about 3 mm from its closed position, then slide it closed.

2-8 Removal and Replacement HP OmniBook 2100/3000/3100

Replacing Small Parts

(User-Replaceable)

The following small parts are user-replaceable.

Table 2-6. Replacing Small Parts (User-Replaceable)

Part Replacement Procedure

Cover, BIOS Cover, Hinge

Cover, Icon Window

Cover, RAM Door, I/O

(and Hinge)

Feet

On the bottom of the unit, insert a small flat-blade screwdriver into the slot at the edge of the BIOS cover and pry it off.

With the display fully open, slide off the hinge cover about 5 mm, then lift it off. Use your finger or a small tool to push outward next to the hinge.

To reinstall the cover, slide the open end of the cover onto the hinge, then lift the closed end over the bump and slide it in.

1. Remove the floppy drive or other plug-in module.

2. With the display fully open, slide off each hinge cover about 5 mm, then lift it off. Use your finger or a small tool to push outward next to the hinge.

3. Pry out and pop up the right end of the icon window cover at the plug-in module slot, then pop off the cover.

Remove the hard drive (see page 2-5). Slide the RAM cover about 3 mm toward the hard drive opening, then lift off the cover.

Open the door and unsnap it from the center hinge. Flex the center of the door until one of the side tabs releases.

To replace the center I/O door hinge, insert a small flat-blade screwdriver behind the flat plate and pop the hinge out of the case. When installing the center hinge, make sure the hinge support curves downward.

Insert a small flat-blade screwdriver under the end of the foot and pry it loose. To replace, firmly press the adhesive side of the foot into the recess.

Removing the Display Assembly

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the floppy drive or other plug-in module (see page 2-4).

3. Open the display fully.

4. Slide off the two plastic hinge covers about 5 mm, then lift them off. Use your finger or a small tool to push outward next to the hinge.

Note

If a hinge cover has no metal clip on the bottom, replace the cover with a new one. (Service notes 3000-05, 2100-02, 3100-02.)

HP OmniBook 2100/3000/3100 Removal and Replacement 2-9

5. Pry out and pop up the right end of the icon window cover at the plug-in module slot, then pop off the cover.

Icon Window Cover

Hinge Cover (2)

Figure 2-7. Removing the Hinge Covers and Icon Window Cover

6. Remove the icon PCA by doing the following:

• Unplug the IR/icon cable near the right end of the icon PCA.

• Remove the screw from the left end and lift up the PCA.

• Unplug the cable from the motherboard.

7. For the LCD cable emerging from the left hinge, remove the screw from the grounding lug inside the base assembly. For a 12-inch display, also remove the second screw holding the LCD cable. Then unplug the cable from the base assembly.

8. For the inverter/MB cable emerging from the right hinge, unplug the cable from the motherboard.

9. Remove the four screws from the hinges, and lift off the display assembly.

2-10 Removal and Replacement HP OmniBook 2100/3000/3100

Screw, M2.5×8mm

Icon PCA

Screw, M2.5×5mm Note: Two screws

secure the cable for a 12" display.

Note:

13-inch display shown. For a 12-inch display, the display cables differ.

Figure 2-8. Removing the Icon PCA and Display Assembly

Reassembly Notes

• After connecting the inverter/MB cable from the right hinge, carefully dress the wires into the

cutout and support in the top case.

Caution

• For a 12-inch display, tuck the excess length of the LCD flex cable under the keyboard. The

cable could be damaged if there is excess length in the hinge area.

• Use a 5 mm screw to fasten the LCD cable. If you use a longer screw, it will damage the

motherboard.

Do not overtighten the screws for the LCD cable. They fasten to a sheet-metal bracket and

the threads could strip.

• Insert the right end of the icon PCA between the plastic tabs on the case. Check that the IR/icon

cable is not pinched and emerges above the PCA.

• Slide the open end of the hinge cover onto the hinge, then lift the closed end over the bump and

slide it in.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-11

Note

If the hook on the display assembly does not latch securely into the bottom case, do the following:

• Check the display latch in the bottom case. If the right edge is chipped or broken, replace the latch—see the table on page 2-31. (Service note 3000-04A.)

• Open the display about 10 cm (4 inches) and loosen the four hinge screws about 1/2 turn. While pressing the display toward the right, tighten the four screws to 4.5–5.5 kgf•cm (3.9–

4.8 lbf•in). (Service note 3000-03A.)

Removing the LCD Module

(HP Authorized Service Providers Only)

Note

The exact details for removing the LCD module depend on the type of module. Some details may differ from those described below.

See the table below for information about matching components for different types of LCD modules.

To identify the type of 12-inch LCD module, check the following:

• The Sanyo 12" DSTN module has two cutout holes in the frame on the left side of the glass, and the main connector is below the centerline on the back of the module.

• The Samsung 12" TFT module has no cutout holes in the frame, and the main connector is above the centerline on the back of the module.

Table 2-7. Display Component Compatibility

OmniBook 2100/3100 OmniBook 3000

12" DSTN (Sanyo) 12" TFT (Samsung) 13" TFT (NEC) 13" TFT (NEC) Bezel, display Bracket, display Bumper, display Cable, inverter Cable, LCD flex Case, display Foam, EPE Hinge, display LCD module PCA, inverter PCA, LVDS

F1580-60930 F1580-60929 F1391-60961

F1580-69003 F1580-69002 F1391-69007

F1580-60911 F1391-60927 F1580-60916 F1391-60962 F1580-60909 F1391-60924 F1580-60951 F1580-60952 F1391-60959

F1580-60907 F1391-60910

(none) F1391-60926

F1580-60910 F1391-60925

F1580-60905 F1580-60904 F1391-60908

(none) F1391-60904

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• Pointed knife or probe.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the floppy drive or other plug-in module (see page 2-4).

2-12 Removal and Replacement HP OmniBook 2100/3000/3100

3. Open the display fully.

4. Slide off the two plastic hinge covers about 5 mm, then lift them off. Use your finger or a small tool to push outward next to the hinge.

5. Pry out and pop up the right end of the icon window cover at the plug-in module slot, then pop off the cover.

Icon Window Cover

Hinge Cover (2)

Screw Cover (2)

Figure 2-9. Removing the Hinge Covers and Icon Window Cover

6. Pry off the two screw covers by the hinges (use a pointed knife or probe), then remove the two screws.

For a 12-inch display, pry off the two display bumpers at the top of the display, then remove the

two additional screws.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-13

7. Starting at the left side of the display, use your fingers to gently pull the display bezel toward the edge of the display case until the snaps release. As the snaps release, work your way up the left side, across the top, and down the right side—until only the bottom edge is attached.

Figure 2-10. Removing the Display Bezel

8. Now use your fingers to gently lift up the inner, lower edge of the bezel away from the LCD until the lower snaps release.

9. Remove the four screws from the corners of the LCD module.

10. For a 12-inch display (not shown), unplug the two-wire cable from the top of the inverter PCA.

For a 13-inch display (shown), lift the front edge the LCD module and move it to the left until you

can unplug the two-wire cable at the inverter PCA.

11. Tip up the top of the LCD module and gently unplug the connector from the back of the LCD module. You have to remove a piece of Kapton tape to do this.

12. Lift out the LCD module. You may have to remove a piece of conductive tape to do this.

2-14 Removal and Replacement HP OmniBook 2100/3000/3100

Screw, M3×5mm (4)

LCD Module

LCD Flex Cable

Figure 2-11. Removing the 12" LCD Module

Screw, M3×6mm (4)

LCD Module

LCD Flex Cable

EPE Foam (may be 3 pieces)

Figure 2-12. Removing the 13" LCD Module

HP OmniBook 2100/3000/3100 Removal and Replacement 2-15

Reassembly Notes

Caution

Be sure to replace the LCD module or other display components with compatible parts. Components may be damaged if compatible parts are not used. See the table above.

• Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD connector.

• Before installing the LCD module, make sure the EPE foam is properly positioned inside the display bracket. For the OmniBook 3000, if two flaps are present, they should be on top of the center bar of the bracket.

• Position the cables properly in the hinges before installing the bezel.

• Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps.

• Make sure the screw covers stick securely in place.

Removing a 12" Display Case or Display Bracket

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• Pointed knife or probe.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Floppy drive or other plug-in module (see page 2-4).

• Display assembly (see page 2-9).

• LCD module (see page 2-12).

3. Remove the LCD flex cable. It may be held by tape.

4. Remove the six screws holding the hinges and display bracket.

5. Lift the front edge of the bracket slightly and slide it toward the rear, then lift it out of the case.

6. Lift out the hinges.

7. To replace the display case, remove the inverter PCA from the case with the inverter/MB cable. You may have to remove a piece of Kapton tape to do this.

2-16 Removal and Replacement HP OmniBook 2100/3000/3100

LCD Flex Cable

Hinge (2)

Screw, M2.5×5mm (6)

Display Bracket

Inverter PCA

Inverter/MB Cable

Display Case

Figure 2-13. Removing a 12" Display Case and Display Bracket

Reassembly Notes

Caution

Be sure to replace display components with compatible parts. Components may be damaged if compatible parts are not used. See the table on page 2-12.

• The inverter PCA fits onto the two plastic pins in the display case.

• Install each hinge so the slit in the housing faces into the display case.

• When installing the LCD flex cable into the case, the notched end of the metal tube fits under the

display bracket, and the tab on the side fits inside the hinge opening.

• The upper grounding tab of the LCD flex cable attaches around the hole for the left bezel screw in

the display bracket.

• Secure the LCD flex cable to the LCD connector with a piece of Kapton tape.

• Position the cables properly in the hinges before installing the bezel.

• Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-17

Removing a 13" Display Case or Display Bracket

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• Pointed knife or probe.

• Three small flat-blade screwdrivers (or equivalent tools for prying).

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Floppy drive or other plug-in module (see page 2-4).

• Display assembly (see page 2-9).

• LCD module (see page 2-12).

3. Remove the four screws holding the hinges and remove the hinges.

4. Remove the screw holding the display bracket to the display case near the hinge area.

5. If the EPE foam does not stick to the display case, remove the foam. If it does stick, you can leave it in place.

Important

In the next steps, you will not be able to tip up out of the display case.

Also, we suggest that you disengage all three tabs along the left edge at the same time. It is difficult to disengage them one at a time.

6. Using two or three small flat-blade screwdrivers or equivalent, separate the left side of the display case from the display bracket to disengage the three tabs.

7. Pry up the left side of the display bracket. There will be some friction due to the snug fit at the corners. You can use a small flat-blade screwdriver to pry at the corners between the metal screw tabs and the plastic posts underneath. (If the EPE foam sticks to the display case, fold it out of the way as the bracket lifts out of the display case.)

8. After the bracket clears the case, slide the bracket toward the left until it is freed from the right side of the case. Lift out the bracket and LCD flex cable.

9. To replace the display case, unsnap the inverter PCA from the case and remove it with the inverter/MB cable. You have to remove a piece of Kapton tape to do this.

To replace the LCD bracket, remove the screw holding the LCD flex cable.

must

start at the left side of the display case. Otherwise, the display bracket

2-18 Removal and Replacement HP OmniBook 2100/3000/3100

Screw, M2.5×5mm

LCD Flex Cable

Screw, M2.5×3mm

Display Bracket

Inverter/MB Cable

Hinge (2)

Display Case

Inverter PCA

EPE Foam Note: Flaps, if present, go on top of the display bracket.

Figure 2-14. Removing a 13" Display Case and Display Bracket

Reassembly Notes

Caution

Be sure to replace display components with compatible parts. Components may be damaged if compatible parts are not used. See the table on page 2-12.

• Before you install the display bracket, secure the inverter/MB cable to the case near the hinge area

with a piece of Kapton tape.

• Make sure the EPE foam is not placed under the display bracket. If there are flaps, they go on top

of the bracket.

• Position the right cable correctly before you install the hinge screws. It should protrude from the

case almost 6 cm (about 2 inches).

• Install each hinge so the slit in the housing faces into the display case.

• Before installing the LCD module, make sure the EPE foam is properly positioned inside the

display bracket.

• Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD

connector.

• Position the cables properly in the hinges before installing the bezel.

• Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-19

Removing the Keyboard

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the floppy drive or other plug-in module (see page 2-4).

3. Open the display fully.

4. Slide off the two plastic hinge covers about 5 mm, then lift them off. Use your finger or a small tool to push outward next to the hinge.

5. Pry out and pop up the right end of the icon window cover at the plug-in module slot, then pop off the cover.

Icon Window Cover

Hinge Cover (2)

Figure 2-15. Removing the Hinge Covers and Icon Window Cover

6. Remove the two screws at the top ends of the keyboard.

7. Slide the keyboard toward the front of the computer until the top edge of the keyboard releases from the four plastic lugs at the top. If necessary, use a small flat-blade screwdriver to pry along the back edge of the keyboard.

8. Being careful of the flex cable underneath, lift the top edge and pivot the keyboard onto the palmrest.

9. Release the flex cable from the motherboard by lifting the locking tab.

2-20 Removal and Replacement HP OmniBook 2100/3000/3100

Keyboard flex cable (part of the keyboard)

Screw, M2.5×4mm

Figure 2-16. Removing the Keyboard

Reassembly Notes

Important

After inserting the keyboard into the case, make sure the back edge of the keyboard is underneath the four plastic tabs on the case–you should see a small gap between the front of the keyboard backplate and the top case.

Hint: Insert a Phillips screwdriver into one keyboard screw hole and push it back, then do the same at the other hole.

Removing the Top Case

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-21

2. Remove these additional assemblies:

• Floppy drive or other plug-in module (see page 2-4).

• Hard drive (see page 2-5).

• Display assembly (see page 2-9).

• Keyboard (see page 2-20).

3. Remove the heatsink by doing the following:

• Remove the three recessed screws from the heatsink.

Note: Do not remove the two middle screws from the heatsink. They hold a permanent part of the assembly.

• Lift the front edge of the heatsink slightly and slide it toward the front of the computer until

the four tabs along the back edge are free from the case.

• Lift the right end of the heatsink and unplug the fan cable from the motherboard.

Heatsink (includes fan/cable), depends on the CPU type

Do not remove these two screws.

Fan cable connector

CPU Thermal Kit (pad and spacer), depends on the CPU type

Screw, M2×5mm Note: Smaller diameter

Speaker/TouchPad cable

Figure 2-17. Removing the Heatsink

2-22 Removal and Replacement HP OmniBook 2100/3000/3100

4. Unplug the speaker/touch-pad cable from the motherboard so the cable is free. (See the picture

below.)

5. Turn the unit bottom side up and remove the five bottom case screws. Two of the five screws are

hidden at the front corners inside the battery and hard drive slots.

6. Turn the unit face up and remove the six top case screws.

Screw, M2.5×12mm

Screw, M2.5×5mm

Speaker/touch-pad cable connector

Screw, M2.5×8mm

Screw, M2.5×12mm

Screw, M2.5×3mm

Figure 2-18. Removing the Case Screws

HP OmniBook 2100/3000/3100 Removal and Replacement 2-23

7. Lift up along the back edge of the top case until that edge is free.

8. Place your thumbs on the front of the bottom case and your fingertips wrapped around the back of the palmrest. Lift the back of the top case about 4 cm, then gently but firmly pinch the case forward—until the four snaps release along the front edge.

Figure 2-19. Removing the Top Case

Reassembly Notes

Caution

Be sure to replace the motherboard, thermal kit (pad and spacer), or heatsink with parts that are compatible with the CPU module. Components may be damaged if compatible parts are not used. See the table starting on page 4-3.

• Before you install the top case and heatsink, make sure the left-rear screw is not installed in the CPU module. (You install it after you install the heatsink.)

• Make sure the IR/icon cable and speaker cables are properly routed and restrained.

• Place the top case over the front latch but tilted up at the back, then pull forward and down along

the front edge until the snaps lock. Finally, seat the back edge over the hinge brackets.

• Route the speaker/touch-pad cable so it does not overlap the CPU module or PCMCIA housing. (See Figure 2-17.) (Service notes 3000-09, 2100-05, 3100-05.)

• Before installing the heatsink, make sure a rubber spacer is stuck to the back-right corner of the CPU module. If the thermal pad on top of the CPU is damaged, replace it. (Both parts are included in the CPU thermal kit.) (See Figure 2-17.)

• When installing the heatsink, remember to plug in the fan cable, and make sure it does not overlap the CPU module. (See Figure 2-17.)

Caution

The three heatsink screws have M2 threads, slightly smaller than other screws. Make sure you use the correct screws. Otherwise, you could damage the threads.

2-24 Removal and Replacement HP OmniBook 2100/3000/3100

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• 5 mm hex driver.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Floppy drive or other plug-in module (see page 2-4).

• Hard drive (see page 2-5).

• Display assembly (see page 2-9).

• Keyboard (see page 2-20).

• Heatsink and top case (see page 2-21).

3. If two screws are at the front corners of the CPU module, remove them.

Caution

• Remove and install the CPU module by holding it at the connector end (the right end). Do not

pull or push on large components. Otherwise, you could damage the connectors or damage pressure-sensitive components on the module.

• Install or replace the CPU module thermal pad and spacer if they are missing or damaged. Be

sure to use the thermal kit that is compatible with the CPU module. Components may be damaged if compatible parts are not used. See the table starting on page 4-3.

4. Unplug the CPU module from the motherboard. It is held by two connectors under the right end

of the module.

Note:

The larger thermal pads are the same for both CPU types, but the corner spacers are different.

CPU module, Pentium (T)CPU module, Pentium II (MD)

Figure 2-20. Two Types of CPU Modules and Thermal Kits

Spacer Thermal pad

HP OmniBook 2100/3000/3100 Removal and Replacement 2-25

Caution

Use care when removing or installing the USB PCA. Otherwise, you could damage the mating pins on the motherboard.

5. Remove the screw from the USB PCA, then unplug the PCA from the motherboard by lifting the front edge.

6. Remove the three screws (one inside the hard drive opening) and three hex standoffs from the motherboard.

7. Lift the hard drive housing only until the PCMCIA pushbuttons clear the bottom case. Then gently work the motherboard forward until the I/O bracket slips free.

The audio jack cover is released when you remove the motherboard.

Note: Not present on all units. Screw, M2×5mm Note smaller diameter

CPU Thermal Kit (pad and spacer), depends on CPU type

Audio Jack Cover

CPU Module

LVDS PCA

Screw, M2.5×5mm

USB PCA

Lock Plate

Standoff

IR Lens

Figure 2-21. Removing the Motherboard

2-26 Removal and Replacement HP OmniBook 2100/3000/3100

Reassembly Notes

Note: Installing a New Motherboard

• Caution: Replace the motherboard with one containing a BIOS IC that is compatible with the

CPU module—see the table starting on page 4-3. Alternatively, reuse the BIOS IC from the original motherboard.

• Transfer these PCAs from the old motherboard to the new one:

LVDS PCA (secure it with one 5 mm screw on the right side).

Caution: Do not use a longer screw—it will damage the motherboard.

Audio PCA (on the underside). RAM board, if present (on the underside).

• Reprogram the BIOS IC—see the note below.

• Store the serial number electronically in the new motherboard—see the steps below.

Note: Installing a New Bottom Case

• Transfer these parts from the old bottom case to the new one:

Plastic parts (I/O door, RAM cover). Lock plate and IR lens, if not included with new case (see Figure 2-21).

• Install new regulatory and serial-number labels on the bottom case—see the steps below.

• Check that the audio PCA has two rubber bumpers attached to the board directly behind the two

connectors.

• Check that the audio PCA is securely attached to the underside of the motherboard before

installing the motherboard. The audio PCA can work loose if you flex the motherboard excessively.

• Place the audio jack cover onto the audio jacks before you lower the motherboard into the case.

• Raise the front edge of the motherboard only high enough for the PCMCIA pushbuttons to clear

the bottom case. Work the I/O bracket into the back of the bottom case, then lower the front edge into the case.

• Do not install screws into the motherboard next to the ac adapter socket or next to the plug-in

module socket. (See Figure 2-21.)

Caution

When installing the CPU module onto the motherboard, press it down above the connectors—but do not push on large components. Otherwise, you could damage pressure-sensitive components on the module.

• The two screws at the front-underside of the bottom case are the shortest screws—only 3 mm

long.

Caution

Insert the back end of the USB PCA into the case first, then carefully align the connector before pressing it onto the motherboard. Take care not to damage the connector pins.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-27

• Before you install the top case and heatsink, check the screw holes at the front corners of the CPU module:

If two screws were previously installed, install them again. (You install the back-left screw after you install the heatsink.)

If no screws were installed in the front corners of the CPU module, do not install screws there—the heatsink holds the CPU module. (You install the back-left screw after you install the heatsink.)

Note

If you installed a new motherboard with a new BIOS IC, the IC contains only enough basic programming to boot the OmniBook. After installing the IC, you must reprogram it. HewlettPackard prefers that you program the IC with the latest BIOS—follow the directions carefully. You can download it from the OmniBook website (see page vi).

Storing the Serial Number Electronically

1. Exit Windows and boot to a DOS prompt.

2. Run ESN.EXE from one of these sources:

On a factory software installation, change to the \OmniBook\Drivers\Hputils directory (OmniBook 2100/3100) or \Omnibook directory (OmniBook 3000) and type

esn at the

prompt.

Otherwise, copy \Omnibook\Drivers\Hputils\Esn.exe from the OmniBook Recovery CD, then run it on the OmniBook.

3. Store the serial number:

If you are prompted for the serial number, type the serial number shown on the bottom of the case.

If a serial number has already been stored, you must call an HP support center to change it.

Installing New Regulatory and Serial-Number Labels — OmniBook 2100/3100

If you do not have a master template for creating serial number labels, get a copy from the Reseller website (see page vi) under Product Support Information in the Service and Support Library.

1. Attach the regulatory label in the recess in the bottom case.

2. Using any PC connected to a laser printer, create a new Word document using master serial label template, enter the serial number and product number from the old serial label, and print the new label on plain white paper. The new label does not have barcodes.

3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case.

4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label.

2-28 Removal and Replacement HP OmniBook 2100/3000/3100

Installing New Regulatory and Serial-Number Labels — OmniBook 3000

1. Attach the regulatory label in the recess in the bottom case. The bottom of the label goes toward

the front of the case.

2. Looking at the serial number on the unit’s original bottom case, create a replacement serial

number label.

3. Attach the serial number label to the bottom area of the regulatory label.

Regulatory Label

Front of computer

Printed serial number label

Figure 2-22. Installing OmniBook 3000 Regulatory and Serial Labels

Removing a BIOS IC

(HP Authorized Service Providers Only)

Note

A replacement IC contains enough basic programming to boot the OmniBook. However, after replacing an IC, you must reprogram it. Hewlett-Packard prefers that you program the IC with the latest BIOS—follow the directions carefully. You can download it from the OmniBook website (see page vi).

Required Equipment

• Small flat-blade screwdriver.

• IC insertion/removal tool.

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. On the bottom of the unit, insert a flat-blade screwdriver into the slot at the edge of the BIOS

cover and pry it off.

3. Use an IC insertion/removal tool to remove the BIOS IC from its socket.

• For the OmniBook 2100/3100, a single BIOS IC contains both the system and keyboard

BIOS.

• For the OmniBook 3000, two separate BIOS ICs contain the system BIOS and keyboard

BIOS.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-29

System BIOS IC (near case foot)

Note:

OmniBook 3000 shown. The OmniBook 2100/3100 has only one BIOS IC that contains the system and keyboard BIOS.

IC Insertion/Removal Tool

Keyboard BIOS IC (near module latch)

BIOS Cover

Figure 2-23. Removing a BIOS IC

Reassembly Notes

Caution

• Replace the BIOS IC with one that is compatible with the CPU module—see the table starting on page 4-3.

• Align the IC with the slot in the socket. The IC is keyed to fit correctly. If you insert the IC backward, the IC or motherboard could be damaged.

• Press down firmly on the IC with your thumb to ensure a proper connection.

• Reprogram the IC by programming the BIOS—see the note above.

2-30 Removal and Replacement HP OmniBook 2100/3000/3100

Removing Other Components

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

• Pointed knife or probe (for display components).

• 5-mm hex driver (for bottom case components).

Removal Procedure

1. Unplug the ac adapter, if present, and remove the battery.

2. Remove the additional assemblies and follow the special steps indicated in the tables below.

Table 2-8. Removing Other Components (Authorized Providers)

Component Removal Procedures Additional Steps Bracket, Display Cable, Icon/MB

Cable, Inverter/MB (12-inch display)

Cable, Inverter/MB (13-inch display)

Cable, IR/Icon

Cable, LCD flex (12-inch display)

See pages 2-16 and 2-18. Plug-in module (page 2-4).

Display, but only until the icon PCA is removed (page 2-9).

Plug-in module (page 2-4). Display (page 2-9). LCD module, but only until

the bezel is removed (page 2-12).

Plug-in module (page 2-4). Display (page 2-9). LCD module (page 2-12). Display case (page 2-18).

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Plug-in module (page 2-4). Display (page 2-9). LCD module (page 2-12).

The display does not have to be removed.

Reassembly Notes: The cable should protrude about 6 cm from the hinge.

Caution: Use compatible parts (page 2-12).

Reassembly Notes: The cable should protrude about

6 cm from the hinge. Secure the inverter/MB cable to the case near the

hinge area with a piece of Kapton tape. Caution: Use compatible parts (page 2-12). Remove the screws from the IR PCA and the speaker

bracket. Reassembly Notes: Make sure the cable is clamped

by the bracket, and it routes through the bottom corner of the window opening.

Reassembly Notes: The notched end of the metal tube fits under the display bracket, and the tab on the side fits inside the hinge opening.

The upper grounding tab of the cable attaches around the hole for the left bezel screw in the display bracket.

Secure the LCD flex cable to the display bracket with a piece of conductive tape near the hinge.

Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD connector.

Caution: Use compatible parts (page 2-12).

HP OmniBook 2100/3000/3100 Removal and Replacement 2-31

Component Removal Procedures Additional Steps Cable, LCD flex

(13-inch display)

Case, Bottom Case, Display Case, Top Cover, Audio Jack

CPU Module

Fan

Heatsink

Hinge, Display

IC, BIOS Keyboard

Plug-in module (page 2-4). Display (page 2-9). LCD module (page 2-12).

See page 2-25. See pages 2-16 and 2-18. See page 2-21. Plug-in module (page 2-4).

Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Motherboard (page 2-24). Plug-in module (page 2-4). Hard drive (page 2-5). Keyboard (page 2-20).

Note: If the CPU module is held by two screws at its front edge, also remove these components:

Display (page 2-9). Top case (page 2-21).

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case, but only until the

heatsink is removed (page 2-21).

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case, but only until the

heatsink is removed (page 2-21).

Plug-in module (page 2-4). LCD module, but only until

the display bezel is removed (page 2-12).

See page 2-29. See page 2-20.

Reassembly Notes: The cable should protrude about 6 cm from the hinge. Secure the LCD flex cable to the display bracket with a piece of Kapton tape near the hinge.

Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD connector.

Caution: Use compatible parts (page 2-12).

Remove the motherboard only far enough to slip the cover off the audio jacks.

If the CPU module is held by two screws at its front edge, remove them.

Unplug CPU module from motherboard. Caution: Replace the CPU module with one of the

same type, and use a CPU thermal kit that is compatible with the CPU module—see the table starting on page 4-3.

Caution: Install both parts of a CPU thermal kit to the new CPU. Stick the pad to the top of the CPU. Stick the rubber spacer to the top back-right corner of the board.

Caution: When installing the CPU module onto the motherboard, press it down above the connectors— but do not push on large components. Otherwise, you could damage pressure-sensitive components on the module.

Reassembly Notes: Spread a thin layer of thermal grease on the heatsink before installing the fan.

Place the vent in the side of the fan toward the side of the heatsink.

Make sure the fan cable is positioned so it does not interfere with contact points on the underside of the heatsink.

Caution: Replace the heatsink with one that is compatible with the CPU module—see the table starting on page 4-3.

Reassembly Notes: Install the hinge so the slit in the housing faces into the display case.

Caution: If the display is attached to the bottom case, install one new hinge before you remove the other to avoid stressing the cables.

Caution: Use compatible parts (page 2-12).

2-32 Removal and Replacement HP OmniBook 2100/3000/3100

Component Removal Procedures Additional Steps Latch, Display

(or Spring)

LCD module Lens, IR

PCA, Audio

PCA, Icon

PCA, Inverter (12-inch display)

PCA, Inverter (13-inch display)

PCA, IR

PCA, LVDS

PCA, motherboard PCA, Touch-pad

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). See page 2-12.

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Motherboard (page 2-24). Plug-in module (page 2-4). Display, but only until the

icon PCA is removed (page 2-9).

Plug-in module (page 2-4). LCD module, but only until

the bezel is removed (page 2-12).

Plug-in module (page 2-4). LCD module (page 2-12).

See page 2-24. Plug-in module (page 2-4).

Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21).

To remove, lift the left corner. Reassembly Notes: Put the spring on the latch shaft,

then insert the shaft through the bottom of the righthand slot.

Reassembly Notes: The lens should be flush with the outside of the case.

Unplug audio PCA from underside of motherboard. Reassembly Notes: Check that two rubber bumpers

are present on the new audio PCA directly behind the two connectors.

The display does not have to be removed.

Unplug the two cables and remove the inverter PCA from the display case.

Caution: Use compatible parts (page 2-12).

Unsnap the inverter PCA from the display case, then unplug the cable.

Reassembly Notes: Make sure an inverter bumper is installed on the PCA.

Caution: Use compatible parts (page 2-12). Reassembly Notes: The IR PCA fits onto the pin on

the top case.

Unplug the LVDS PCA from the motherboard. Reassembly Notes: Do not install the left screw until

you install the display assembly. Caution: Do not overtighten the LVDS screws. They

fasten to a sheet-metal bracket and the threads could strip.

Remove the 6 or 8 screws from the touch-pad support plate and lift it off. Lift the touch-pad PCA and unplug the flex cable from it.

HP OmniBook 2100/3000/3100 Removal and Replacement 2-33

Component Removal Procedures Additional Steps PCA, USB

Plate, Lock

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Motherboard, but only until

the USB PCA is removed (page 2-24).

Plug-in module (page 2-4). Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Motherboard, but only until

you can lift the front edge (page 2-24).

The motherboard does not have to be removed.

Pull up on the lock plate until it comes out of the bottom case.

2-34 Removal and Replacement HP OmniBook 2100/3000/3100

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the OmniBook and identifying faulty modules:

• Troubleshooting information

Troubleshooting the problem (page 3-2).

Verifying the repair (page 3-3).

Suggestions for troubleshooting (page 3-4).

• Diagnostic tools

OmniBook hardware diagnostic program (page 3-12).

Power-on self-test (page 3-17).

Sycard PCCtest 450 PC Card (page 3-17).

Desktop Management Interface (page 3-21).

BIOS Setup utility (page 3-23).

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-1

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below.

Check the customer's description of the problem and any supporting information.

Try to duplicate the customer's problem.

Troubleshoot the problem using

- Diagnostic tools.

- Troubleshooting suggestions.

Verify the repair by testing the functionality of the complete unit .

Figure 3-1. Basic Troubleshooting Steps

Troubleshooting the Problem

Record pertinent information about the unit:

Model and serial number.

Operating system and version.

BIOS version.

Accessories and peripherals used.

Analyze the problem:

• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine

how the problem differs from proper behavior. Also, take note of the functions that do work properly.

3-2 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

• Separate Problems. If there is more than one symptom, separate them into distinct problems.

Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and

•

troubleshooting suggestions to help find possible causes.

The OmniBook diagnostic program is the primary troubleshooting tool—it tests most components using automatic and interactive tests. The table on page 3-4 shows how you can use the different diagnostic tools to isolate the cause.

The troubleshooting suggestions on page 3-5 include general suggestions for repairing units with certain failure symptoms.

Swapping easily replaced modules with known-good modules is an ideal way to isolate the cause down to the module level. It is rare for more than one module to be responsible for one failure symptom. Therefore, replacement of more than one module for a particular symptom should be the exception rather than the normal expectation.

After replacing a module, it is normal for the unit to be in a confused state and lock up when power is applied. If this occurs, press the system-off button to restart the computer in a known state.

Verifying the Repair

Before returning the repaired unit to the customer, verify the repair by running the following tests:

Basic Diagnostic Test. Run the basic test of the OmniBook diagnostic program (page 3-12).

•

–and–

Function Tests. Run tests that check the repaired function, such as in the OmniBook diagnostic

•

program (page 3-12).

–and–

• Failed Tests. Run any other tests that failed during troubleshooting.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-3

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function OmniBook

Diagnostics

Bootup

Power-On Self-Test

Sycard PCCtest 450

DMI/TopTools (if installed)

Tests Describes

(SafeTools)

Processor Memory Batteries

Tests (System menu) Tests (Memory menu)

Tests Describes

(AssetTools)

Tests Describes

(AssetTools) Describes (AssetTools)

Display Hard disk Floppy drive Keyboard Pointer Audio

Tests (Video,

Mem,User menus)

Tests (IDE menu) Tests (FDD menu) Tests (KBD menu) Tests (Misc menu) Tests (System,

Tests Describes Tests Describes Tests Describes

Describes (AssetTools)

(AssetTools) (AssetTools) (AssetTools)

Describes (AssetTools)

Misc menus)

Serial Parallel Infrared

PS/2 port

Tests* (Misc menu) Tests* (Misc menu)

†

Tests (Misc menu)

†

Tests

(KBD,

Describes (AssetTools) Describes (AssetTools) Describes (AssetTools)

Misc menus)

USB

Docking port

†

Tests (System menu) Tests

Describes (AssetTools)

(using docks)

PCMCIA

Tests Describes

(AssetTools)

AC adapter

Status (AssetTools)

Docking products CD-ROM drive

Tests ports and internal bus

Tests (IDE menu)

Tests (with boot CD)

Other plug-in modules

* The diagnostic test is more thorough if you use a loopback connector.

†

Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

‡

For TopTools 2.6 and 3.0. TopTools 2.0 capabilities (on the OmniBook 3000) are less in some areas.

Status (AssetTools)

Describes (AssetTools)

‡

BIOS Setup

Configures

Describes

Configures Describes

Configures Configures Configures Configures Configures

Configures

3-4 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

If you can’t isolate the cause of a problem using the diagnostic tools, you can use the suggestions in the following table to help find the problem.

Table 3-2. Troubleshooting Suggestions

Symptom Call Center:

Suggestions

To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See the table on page 1-15.

Startup

Does not boot on ac or battery

Does not boot on battery (boots on ac)

Does not boot from floppy drive

Error message such as “Invalid system disk” or “Auto IDE error.”

Sluggish startup or shutdown

Check the power source. Push system-off button. Unplug the ac adapter and

remove all batteries, then reconnect power.

Remove any RAM boards and try again. Reinsert and try again.

Check battery level on status panel and battery LEDs.

Check battery contacts. If available, try another battery.

Check floppy drive contacts. Try using alternate

connection (with or without floppy cable).

Check boot order in BIOS Setup.

For OmniBook 2100/3100, check that floppy boot is enabled in BIOS Setup.

Check for a disk in floppy drive.

Remove and reinsert hard drive.

Check boot order in BIOS Setup.

Run ScanDisk and Disk Defragmenter to check and optimize the hard drive.

Delete temporary and unneeded files.

Repair Center: Likely Causes

AC adapter. RAM board. CPU module. Motherboard. LCD module. Hard drive.

Battery or contacts. Motherboard.

Floppy drive or

contacts. Floppy cable. Motherboard.

Hard drive contacts. Hard drive.

Repair Center: Comments

Check ac adapter. Remove any RAM boards and retry.

If status panel does not turn on, reprogram BIOS, replace motherboard.

If status panel turns on but display remains off, try external monitor. If monitor shows successful boot, replace LCD module. If monitor shows activity but BIOS does not complete, replace CPU module. If monitor is blank, replace CPU module, replace motherboard.

If status panel and display turn on, BIOS completes, but OS does not start from hard disk or from floppy drive, replace CPU module, then motherboard. If OS starts from floppy drive, reload hard drive, replace hard drive.

If unit boots from floppy drive, check for corrupt files on hard drive, reload hard drive, replace hard drive.

Use same suggestions shown at left.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-5

Symptom Call Center:

Suggestions

Password has been forgotten

OmniBook 3000 fan turns on, no display, cannot reset

Power/Battery

Short battery operating time

Does not run on battery, empty battery indicator

Battery does not charge

Secondary battery does not work, main battery works

Battery indicator is inaccurate

Display

Dark display, no light

Verify proper ownership, then follow the removal procedure with the owner and log the appropriate data—see page 5-1.

Turn down display brightness.

Check power management settings in BIOS Setup. Try the default settings.

Inform user that certain applications can cause excess power usage. (User can get power monitor from www.intel.com and monitor CPU load.)

Heavy modem use can affect battery operating time.

Check battery contacts. If available, try another battery.

Check the power source. Check battery contacts. If

available, try another battery and ac adapter.

Check for high ambient temperature and blocked air vents.

Check secondary-battery contacts.

Secondary battery does not charge until main battery is fully charged.

Completely charge and discharge the battery 2 to 4 cycles in the unit.

Adjust display brightness. Press Fn+F5 several times. Try external monitor.

Repair Center: Likely Causes

An OmniBook 3000 may have to be shipped to an HP service center.

Audio PCA (rev 1.0). For an OmniBook 3000 with

Battery. Motherboard.

Battery or contacts. Motherboard.

Battery or contacts. AC adapter. Motherboard. Fan.

Secondary battery or

contacts.

Motherboard.

Motherboard. Try cycling the battery

LCD module

(backlight).

LCD cables or

connections. Inverter PCA. LVDS PCA.

Repair Center: Comments

The user must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-1.

serial number TW745... or lower, replace the audio PCA if it is marked rev 1.0 on the corner of the PCA. Also, if the smaller of the two connectors on the motherboard for mounting the audio PCA is tilted slightly, replace the motherboard. (Service note 3000-10.)

Battery capacity often decreases after a year or more.

Check ac adapter. Check fan.

charge.

If an external monitor displays no image, replace the motherboard instead.

3-6 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Symptom Call Center:

Suggestions

White display Adjust display brightness. LCD module.

Erratic display LCD cables or

Bright or missing pixels or lines

Hard disk

Hard disk never spins

Hard disk makes clunking or scratching noise

Hard disk makes buzzing or whining noise

Files are corrupted Run a virus scan program.

Drive capacity is less than normal

Toshiba hard disk runs sluggishly

See quality statement on page 5-2.

Check the power source. Remove and reinsert the

hard drive. Check the contacts.

Back up the drive immediately.

Was the computer or drive dropped?

Back up the drive immediately.

Check for alternate noise sources, such as a PCMCIA drive or fan.

If a keystroke causes the sound to change, it may be power supply noise.

Check the disk surface by running ScanDisk (Windows

95) or Disk Administrator (Windows NT). Or boot to DOS and run CHKDSK to look for problems, run CHKDSK /f to fix.

Use Recovery CD to restore original factory software.

Check the disk surface by running ScanDisk (Windows

95) or Disk Administrator (Windows NT).

Check partitions using FDISK (Windows 95) or Disk Administrator (Windows NT).

Remove the drive from the computer. If the drive is fully exposed in the HDD case (a metal shield is not present), check whether it is a Toshiba drive.

Repair Center: Likely Causes

Inverter PCA. LVDS PCA.

connections. LCD module. LCD module. LCD cables or

connections.

Hard drive or

contacts. Motherboard. Hard drive case (flex

cable). Hard drive. Check the computer and

Depends on the

source of the noise.

Hard drive. Use same suggestions

Hard drive. HDD case.

Repair Center: Comments

See quality statement on page 5-2.

If the drive case is damaged, it can prevent proper operation.

Check the flex cable for wear.

drive for evidence of customer abuse.

Use same suggestions shown at left.

shown at left. Recreate the Hibernate

partition, then partition and format the disk.

If the hard drive is fully exposed in the HDD case (the metal top shield is not installed), install a new case with shield if the drive is a Toshiba drive.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-7

Symptom Call Center:

Suggestions

Floppy drive

General problems Check floppy drive contacts.

Try using alternate connection (with or without floppy cable).

Check settings in BIOS Setup.

Keyboard

Some or all keys do not work properly

PS/2 keyboard and mouse with Yadapter do not work

Touch pad

General problems Check settings in Control

Special touch pad driver features not working

Click button doesn’t work

Audio

Sound does not play

Sound does not record

For an OmniBook 2100/3100, check devices separately.

For an OmniBook 3000, this configuration is not supported. (Maybe use a port replicator or a serial mouse.)

Panel.

In Mouse Properties, select the TouchPad mouse type.

Run Setup.exe from the touch-pad subdirectory under \Omnibook\Drivers.

Check settings in BIOS Setup.

Increase sound volume (Fn+UP and software controls).

Check whether mute is active (Fn+F7 and software controls).

Check for sound resource conflicts.

Check settings in BIOS Setup.

Check software controls for microphone—it should not be muted in recording panel.

Note: The microphone should normally be muted in the master output panel.

Repair Center: Likely Causes

Floppy drive or

contacts. Floppy cable. Motherboard.

Keyboard. Motherboard. Keyboard BIOS IC. Y-adapter. PS/2 device. Motherboard.

Touch-pad PCA. Top case. Motherboard. Touch-pad PCA. Top case. Motherboard.

Top case. Motherboard.

Audio PCA. Top case (speakers). Motherboard.

Top case

(microphone). Audio PCA. Motherboard.

Repair Center: Comments

Check operation using headphones or external speakers.

Check operation using external microphone.

3-8 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Symptom Call Center:

Suggestions

OmniBook 3000 has certain audio functions that do not work

Serial/Parallel

General problems Check settings in BIOS

Setup. Check settings in Control

Panel (and in Windows NT Diagnostics).

Infrared

General problems Infrared communication is

not supported in Windows NT 4.0.

Infrared is disabled and no drivers installed as shipped. (Drivers are included.)

Check settings in BIOS Setup.

Standard IrDA and fast-IrDA are incompatible (they use different drivers).

For fast-IrDA, check for DMA conflict with ECP parallel port.

USB

General problems USB is not supported in

Windows NT 4.0.

Repair Center: Likely Causes

Audio PCA (rev 1.0). For an OmniBook 3000 with

Motherboard.

IR PCA. Motherboard. Icon PCA.

USB PCA. Motherboard.

Repair Center: Comments

Check for bent pins and misaligned connectors for the USB PCA.

If USB works on a docking product, replace the USB PCA.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-9

Symptom Call Center:

Suggestions

PCMCIA

Setup problems Make sure Card Executive is

installed for Windows NT. If the card requires an IRQ,

check that there is one available.

Check for conflicts or refresh the device list in Device Manager (Windows 95) or Administrative Tools or Control Panel System (Windows NT).

Reboot the computer. Try the card in the other slot

or in another computer. Check the OmniBook website

for installation instructions (page vi).

Download current drivers from the card manufacturer’s website.

AC adapter

Does not power the OmniBook.

Miscellaneous

Clock loses time Plug in ac adapter for 24

Not all installed RAM is recognized

(See table on page 2-7 for RAM information.)

Try another ac adapter, if available.

hours to charge backup battery.

OmniBook 2100/3100: Only these configurations are supported:

• For Pentium II CPU, only

SDRAM.

• For Pentium CPU,

SDRAM or EDORAM.

• For Pentium CPU and

two RAM slots, 32 MB maximum in slot closer to corner.

• Do not mix SDRAM and

EDORAM in slots.

OmniBook 3000: Only EDORAM is supported, any configuration.

Computer gets hot It is normal for the computer

to get hot. Make sure the air vents are

clear. DOS games and other

programs that drive CPU usage toward 100% can contribute.

Repair Center: Likely Causes

Motherboard.

AC adapter. Motherboard.

Motherboard. Charge backup battery.

Compatibility. RAM board. Motherboard.

Fan. Thermal connections. Heatsink damage.

Repair Center: Comments

The ac adapter is not repairable—it must be replaced.

Check RAM compatibility. To determine CPU type, see

the Intel sticker on the top case or see the figure on page 2-25.

Test the fan. Check for proper contact

between CPU and heatsink, and between fan and heatsink.

3-10 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Symptom Call Center:

Suggestions

Computer pauses or runs sluggishly

Accessories

Docking product I/O problems

Can not boot from CD in CD-ROM drive

General plug-in module problems

May be normal Windows behavior (background processing can affect response time).

If the hard disk has spun down to conserve power, it can take several seconds to spin up. You can hear this. You can run BIOS Setup and change the hard disk timeout to match the Suspend time-out.

Certain background operations (such as HP COE virus scans) can affect performance while they’re running.

Some file browsers may be unresponsive while they’re processing a graphic image or waiting for broken network connections to time out.

Run BIOS Setup and try turning off smart CPU mode.

Check that ac power is connected.

Check settings in BIOS Setup.

Try using the corresponding OmniBook port.

Check that the CD is bootable.

Check ESC key timing during boot, or check boot order in BIOS Setup.

Check module contacts. Push system-off button.

Repair Center: Likely Causes

CPU module. Motherboard.

Docking product. Motherboard.

CD-ROM drive. The CD-ROM drive is not

Plug-in module or

contacts.

Motherboard.

Repair Center: Comments

If computer slows after a period of continuous activity, check thermal connections and parts.

If a sluggish Toshiba hard disk might be causing the problem, see the “Hard Disk” section above.

Test the corresponding OmniBook ports while undocked.

The port replicator and mini dock are not repairable—they must be exchanged.

The docking system is repairable—see its service manual.

repairable—it must be exchanged.

Plug-in modules are not repairable—they must be exchanged.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-11

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the OmniBook:

• OmniBook hardware diagnostic program (page 3-12).

• Power-on self-test (page 3-17).

• Sycard PCCtest 450 PC Card (page 3-17).

• Desktop Management Interface (page 3-21).

• BIOS Setup utility (page 3-23).

OmniBook Diagnostic Program

The OmniBook hardware diagnostic program provides two levels of testing:

• User-level testing using the basic hardware test.

• Advanced testing using the individual hardware tests.

Figure 3-2. OmniBook Diagnostic Screens — Basic and Advanced

The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the computer. The OmniBook reboots when you exit the program so drivers can be loaded.

Creating a Diagnostic Disk

After inserting a formatted floppy disk in the floppy drive, do one of the following to create a diagnostic floppy disk:

• On an OmniBook with a factory software installation, run

directory on the hard disk. –or– For an OmniBook 2100/3100 with TopTools installed, use the DiagTools page to create the disk.

3-12 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

diaginst from the \Dmi\Hpdiags

• On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils

directory (OmniBook 2100/3100) or \Omnibook\Dmi\Hpdiags directory (OmniBook 3000) on the Recovery CD for the computer model you are repairing.

• On any computer with World Wide Web access, download the diagnostic software package from

the OmniBook website (see page vi), run this file to unpack the files, then run

diaginst to create

the diagnostic disk.

Running the Diagnostic Test

1. Insert the diagnostic disk in the floppy drive.

2. Reboot the OmniBook.

3. Go through the first several screens.

4. When the hardware detection finishes, check the list of detected hardware. The following information and devices should be listed if applicable:

Product name Main memory Graphics adapter

Processor type IDE drives Serial ports BIOS version Floppy drives Parallel port Serial number Keyboard Audio device Cache memory

Note

If a device is not detected or fails its test below, it may be configured incorrectly in the BIOS Setup utility (page 3-23). You can confirm the problem by running BIOS Setup and restoring the default settings.

5. Run the basic test. Press F2 to start the basic hardware test.

6. If you intend to exit without running advanced tests, press F4 to save system and test information in the Support Ticket log file, HPSUPPT.TXT. Then remove the diagnostic disk and press F3 to exit.

Run the advanced tests. Press F2 to open the advanced test screen.

8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests:

ENTER Runs the highlighted test.

F5 or SPACE Marks or unmarks the highlighted test. F6 Marks or unmarks all tests in the current menu. F7 Marks or unmarks all tests in all menus. F10 Runs all marked tests.

If any test fails, the error is logged (error code and description) and displayed temporarily (error

code). If several errors occur, look for patterns that might indicate a common cause. See the table on page 3-14 for repair suggestions. Consider these suggestions in combination with other troubleshooting information.

9. When you are finished running tests, press ESC to exit the advanced tests.

10. Press F4 to save system and test information in the Support Ticket log file, HPSUPPT.TXT.

11.

Exit. Press F3 to exit and reboot.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-13

12. Optional: Check the log. On any computer, open the HPSUPPT.TXT log file on the diagnostic disk using Notepad or other text editor. It contains a hardware summary and a list of all test results and errors.

Note that the serial and parallel port tests are more thorough if you connect a loopback connector to the port before running the test for that port. See the wiring diagrams below.

These connections are not used.

Diodes are 1N4004 or equivalent (I

=1A, VF=1V@1A, VR=30-400V)

Figure 3-3. Serial and Parallel Loopback Connectors

Interpreting the Results

• The following table lists test groups, error codes, and suggestions for followup actions. Consider these suggestions in combination with other troubleshooting information.

Table 3-3. OmniBook Diagnostic Error Codes

Code Suggestions System Tests

0001h 0008h

0009h Replace the motherboard. 0010h -

002Fh 0030h -

0040h 0041h Unrecognized interrupts. Run BIOS Setup and

0050h 0070h

0071h Bad CMOS checksum. Reset the system, then

0072h Configuration mismatch in CMOS. Reset the

0073h Bad CMOS RAM size. Reset the system, then

0074h Bad CMOS time. Reset the system, then run

0075h 0076h

0077h Replace the motherboard. 0078h Bad CMOS checksum. Reset the system, then

Reseat or replace the CPU module.

Replace the motherboard.

check IRQ assignments for all devices. Replace the motherboard.

run BIOS Setup and check settings. Replace motherboard.

system, then run BIOS Setup and check settings. Replace motherboard.

run BIOS Setup and check settings. Replace motherboard.

BIOS Setup and check settings. Replace motherboard.

Reset the system. Replace the motherboard.

run BIOS Setup and check settings. Replace motherboard.

0079h Replace the motherboard. 0083h -

0086h 0087h Replace the motherboard. 0088h Replace the system BIOS IC. 0090h -

009Eh 009Fh Insufficient DOS memory. Load fewer device

00A0h No repair. (ESCD not supported.) 00A1h Replace the system BIOS IC. Replace the

00A2h 00A3h

00A4h Replace the system BIOS IC. 00A5h -

00A6h 00A7h Replace the system BIOS IC. Replace the

00FFh Rerun the test. (Possible diagnostic

Memory Tests

The addresses below are absolute (32-bit) address. These addresses are not in the segment:offset format.

0100h 0101h

0102h Replace the system BIOS IC.

Replace the system BIOS IC. Replace the motherboard.

drivers.

motherboard. No repair. (ESCD not supported.)

No repair. (ESCD not supported.)

motherboard.

programming error.)

Replace the motherboard.

3-14 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

0120h 0150h

0160h Address bus short. Remove any RAM boards

0170h 0172h

0180h For 00FFFFFFh (OmniBook 3000) or

0181h Replace the CPU module. 0182h Make sure that another application is not using

0183h No extended memory. Check installation of

0190h 01A0h

Hard Disk Tests

0201h Replace the hard disk. Replace the

0202h 0204h

0205h Replace the motherboard. 0207h Run BIOS Setup and check the hard disk type.

0208h 0209h

020Ah 0211h

0220h Replace the motherboard. 0240h Replace the hard disk. Replace the

0280h Check internal and external hard disk

0281h Replace the hard disk. 02AAh Check internal and external hard disk

02CCh Run BIOS Setup and check the hard disk type.

02EEh For the performance test, run BIOS Setup and

02F1h Recreate the Hibernate partition, then run

02F2h Run FDISK to make one partition active. If

For 00FFFFFFh (OmniBook 3000) or 01FFFFFFh (OmniBook 2100/3100) and below, replace the motherboard. Above that value, replace the corresponding RAM board (each 01000000h represents 16MB).

and rerun the test. Check the CPU module for shorts. Replace the motherboard.

Replace the motherboard.

01FFFFFFh (OmniBook 2100/3100) and below, replace the motherboard. Above that value, replace the corresponding RAM board (each 01000000h represents 16MB).

all extended memory allocated by HIMEM.SYS.

RAM boards. Replace the motherboard. For 00FFFFFFh (OmniBook 3000) or

01FFFFFFh (OmniBook 2100/3100) and below, replace the motherboard. Above that value, replace the corresponding RAM board (each 01000000h represents 16MB).

motherboard. Rerun the test. If error persists, replace the

hard disk.

Check internal and external hard disk connectors and motherboard connector. Replace the hard disk.

Transient DMA error. Rerun the test.

Rerun the test. Run SCANDISK or equivalent.

motherboard.

connectors and motherboard connector. Replace the hard disk.

Replace the hard disk or the motherboard.

temporarily select a drive type that has more than 200 cylinders.

FDISK to partition the hard disk.

necessary, recreate the Hibernate partition, then run FDISK to partition the hard disk.

02F3h Run FDISK to check for overlapping partitions.

02F4h Check for the presence of a boot sector virus.

02F5h Reformat the partition. 02F6h Recreate the Hibernate partition, then run

02FFh Check internal and external hard disk

Floppy Disk Tests

0301h Replace the floppy drive. Replace the

0302h Run BIOS Setup and check the floppy drive

0303h Insert a floppy disk without write protection. 0304h Run BIOS Setup and check the floppy drive

0305h Replace the motherboard. 0307h Run BIOS Setup and check the floppy drive

0308h 0309h

030Ah 0310h

0311h Rerun the test with another floppy disk. 0321h -

0322h 0340h Replace the motherboard. 0380h -

03AAh

03CCh Run BIOS Setup and check the floppy drive

03EEh 03FFh

Keyboard Tests

0400h 0401h

0410h 0414h

0415h Check icon PCA connections. Replace the icon

0416h 0418h

Serial Port Tests

0601h For the external loopback test, make sure the

0602h Replace the motherboard.

If necessary, recreate the Hibernate partition, then run FDISK to partition the hard disk.

FDISK to partition the hard disk.

connectors and motherboard connector. Replace the hard disk. Replace the motherboard.

motherboard.

type. Replace the floppy drive.

type. Check the connectors on the floppy drive and motherboard. Replace the floppy drive.

Transient DMA error. Rerun the test.

Rerun the test with a good floppy disk. Replace the floppy drive.

Replace the floppy drive.

Make sure the floppy disk is fully inserted. Check the connectors on the floppy drive and motherboard. Replace the floppy drive.

type. Rerun the test with another floppy disk. Replace the floppy drive. Replace the motherboard.

Check the connectors on the floppy drive and motherboard. Rerun the test with another floppy disk. Replace the floppy drive. Replace the motherboard.

Replace the motherboard.

Check the keyboard flex cable connection. Replace the keyboard. Replace the motherboard.

PCA. Replace the motherboard. Replace the keyboard. Replace the

motherboard.

loopback connector is installed and constructed properly. For the external or internal loopback test, replace the motherboard.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-15

0603h For the external loopback test, make sure the

0604h 0605h

0606h For the external loopback test, make sure the

0607h Make sure the loopback connector is installed

0608h 0611h

Parallel Port Tests

0701h For the external loopback test, make sure the

0702h Replace the motherboard. 0703h Run BIOS Setup and disable ECP for the

0704h 0706h

0707h Connect the loopback connector. 0708h Replace the motherboard.

Audio Tests

0801h 0806h

0810h If this error also occurs for an external

0812h If this error also occurs for an external

8000h & above

Video Tests

0900h 0901h

0903h 0906h

0907h 0908h

0909h 090Ah

090Ch 090Fh

8000h (See LCD Test near end of table.)

CD-ROM Tests

0A00h Insert a CD in the drive. 0A01h Rerun the test. Replace the CD-ROM drive. 0A02h No repair. (Automatic close not supported.)

loopback connector is installed and constructed properly. For the external or internal loopback test, replace the motherboard.

Replace the motherboard.

loopback connector is installed and constructed properly. For the external or internal loopback test, replace the motherboard.

and constructed properly. Replace the motherboard.

Replace the motherboard.

loopback connector is installed and constructed properly. For the external or internal loopback test, replace the motherboard.

parallel port, then rerun the test. Replace the motherboard.

Replace the motherboard.

If this error also occurs for an external headphone, replace the audio PCA, then motherboard. Otherwise, check the top case cable connection. Replace the top case.

headphone, replace the motherboard. Otherwise, check the top case cable connection. Replace the top case.

headphone, replace the audio PCA, then motherboard. Otherwise, check the top case cable connection. Replace the top case.

(See Microphone Tests near end of table.)

Replace the motherboard.

Replace the LVDS PCA. Replace the motherboard.

Replace the motherboard.

Replace the LVDS PCA. Replace the motherboard.

Replace the motherboard.

0A03h Insert a different CD in the drive. Check the

0A04h Insert a different CD in the drive. Check the

0A05h Insert a computer CD in the drive. 0A06h Insert an audio CD in the drive.

USB Tests

1301h Reprogram the system BIOS IC. Replace the

1302h 1306h

8000h & above

Fan Test (OmniBook 3000 only)

8000h & 9001h

9002h Replace the motherboard.

LCD Test

8000h If the test fails with an external monitor (must

Microphone/Line-In Tests

8000h & 9003h

9004h Replace the audio PCA. Replace the

Suspend/Resume Test

8000h & 9005h

USB Port Test

8000h Make sure a high-speed USB device is

9006h Make sure a USB device is connected to the

OmniBook USB Dock Bottom Port Test (OB3000 only)

8000h Make sure a high-speed USB device is

OmniBook IR Tests (FIR enabled, undocked)

9002h & 9007h 9008h

connectors on the CD-ROM drive and motherboard. Replace the CD-ROM drive.

system BIOS IC. Replace the motherboard. Replace the motherboard.

(See USB Port Test and USB Dock Bottom Port Test near end of table.)

If the fan is already running, you will not hear a change. Check the fan connection. Replace the fan. Replace the motherboard.

support VESA mode 105h), replace the motherboard. Otherwise:

- If the shaded-band test fails, check the display cable connections in the bottom case, replace the LVDS PCA, replace the LCD flex cable, replace the motherboard.

- If only a solid-color test fails, see chapter 5 for cosmetic guidelines, replace the LCD module.

If the error occurs for built-in and external microphones, replace the audio PCA, replace the motherboard. If it occurs for only the built-in microphone, check the top case cable connection, replace the icon PCA.

motherboard.

Run BIOS Setup and restore default settings. Reprogram the system BIOS IC. Replace the system BIOS IC. Replace the motherboard.

connected. Replace the USB PCA. Replace the motherboard.

port you are testing. Select the correct speed for the device. Replace the USB PCA, replace the motherboard (or dock component, if applicable).

connected to the bottom USB port on the port replicator. Replace the port replicator. Replace the motherboard.

Rerun the test. Replace the motherboard.

3-16 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

9009h Do not run this test in Windows. For the one-

unit test, replace the motherboard. For the twounit test, make sure the IR ports on the reflector and test computers are lined up, replace the IR PCA, replace the motherboard.

900Ah Rerun the test. For the two-unit test, make sure

the IR ports on the reflector and test computers are lined up. Replace the IR PCA, replace the motherboard.

900Ch Rerun the test. Make sure the IR ports on the

reflector and test computers are lined up. Restart the reflector unit. Replace the IR PCA, replace the motherboard.

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup, press ESC during boot to see POST messages.

The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the computer boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes. If possible, error messages are displayed.

You should not interpret the failure of one or more POST tests as a hardware, software, or firmware failure. First, confirm the failure with a “clean” boot:

• Remove all accessories, including RAM boards, floppy drive, port replicator, PC Cards, printer,

external monitor, pointing device, and keyboard.

• Provide “clean” ac power—no auto adapter or unusual ac adapter configuration.

• Press the system-off button to start from a known state.

If the computer fails to boot with a clean boot, it requires repair. If an error message is displayed, confirm the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or firmware failure—some messages are informational messages.

If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code— up to four groups of 1 to 4 short beeps. The beep code indicates the POST routine in which the terminal error occurred. The BIOS also issues a beep code (one long tone followed by two short tones) during POST if the video configuration fails (no card installed or faulty) or if an external ROM module does not properly checksum to zero.

Table 3-4. POST Terminal-Error Beep Codes

Beep Codes POST Description

1 One short beep before boot 1-2 Search for option ROMs. One long, two short beeps on checksum failure 1-2-2-3 BIOS ROM checksum 1-3-1-1 Test DRAM refresh 1-3-1-3 Test 8742 Keyboard Controller 1-3-4-1 RAM failure on address line xxxx 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 2-1-2-3 Check ROM copyright notice 2-2-3-1 Test for unexpected interrupts

The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the computer, enter BIOS Setup, and install the defaults or correct the error.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-17

Table 3-5. POST Messages

Message Description

0200 Failure Fixed Disk

0210 Stuck key

0211 Keyboard error

0212 Keyboard Controller Failed

0213 Keyboard locked - Unlock key switch

0220 Monitor type does not match CMOS - Run SETUP

0230 Shadow Ram Failed at offset:

0231 System RAM Failed at offset:

0232 Extended RAM Failed at offset:

0250 System battery is dead - Replace and run SETUP

0251 System CMOS checksum bad - Default configuration used

0260 System timer error

0270 Real time clock error

0280 Previous boot incomplete - Default configuration used

0281 Memory Size found by POST differed from CMOS

02B0 Diskette drive A error 02B1 Diskette drive B error

02B2 Incorrect Drive A type - run SETUP

02B3 Incorrect Drive B type - run SETUP

02D0 System cache error - Cache disabled

02F0: CPU ID:

02F4: EISA CMOS not writeable

02F5: DMA Test Failed

02F6: Software NMI Failed

Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly. Run Setup. Find out if the fixed-disk type is correctly identified.

Stuck key on keyboard.

Keyboard not working.

Keyboard controller failed test. May require replacing keyboard controller.

Unlock the system to proceed.

Monitor type not correctly identified in Setup

nnnn

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.

nnnn

System RAM failed at offset nnnn of in the 64k block at which the error was detected.

nnnn

Extended memory not working or not configured properly at offset nnnn.

The CMOS clock battery indicator shows the battery is dead. Connect the ac adapter for at least 24 hours, replace the motherboard.

System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter Setup and enter your own values. If the error persists, check the system battery. Connect the ac adapter for at least 24 hours, replace the motherboard.

The timer test failed. Requires repair of system board.

Real-time clock fails BIOS test. May require board repair.

Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the failure was caused by incorrect values and they are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted.

Memory size found by POST differed from CMOS.

Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined with the proper diskette type in Setup and that the diskette drive is attached correctly.

Type of floppy drive A: not correctly identified in Setup.

Type of floppy drive B: not correctly identified in Setup.

RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may have to replace the cache. See your dealer. A disabled cache slows system performance considerably.

CPU socket number for Multi-Processor error.

ServerBIOS2 test error: Cannot write to EISA CMOS.

ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.

ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).

3-18 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Message Description

02F7: Fail-Safe Timer NMI Failed

device

Address Conflict

Allocation Error for:

CD ROM Drive

Entering SETUP ...

Failing Bits:

Fixed Disk

Invalid System Configuration Data

I/O device IRQ conflict

PS/2 Mouse Boot Summary Screen:

nnnn

Operating system not found

Parity Check 1

Parity Check 2

Press <F1> to resume, <F2> to Setup, <F3> for previous

Press <F2> to enter Setup

PS/2 Mouse:

System BIOS shadowed

UMB upper limit segment address:

Video BIOS shadowed

nnnn

kB Extended RAM Passed

Cache SRAM Passed

kB Shadow RAM Passed

kB System RAM Passed

device

nnnn

ServerBIOS2 test error: Fail-Safe Timer takes too long.

Address conflict for specified device.

Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

CD ROM Drive identified.

Starting Setup program

The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory.

Fixed disk n (0-3) identified.

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict error.

PS/2 Mouse installed.

Where nnnn is the amount of RAM in kilobytes successfully tested.

Where nnnn is the amount of system cache in kilobytes successfully tested.

Where nnnn is the amount of shadow RAM in kilobytes successfully tested.

Where nnnn is the amount of system RAM in kilobytes successfully tested.

Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and drive A: are properly identified.

Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted.

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????.

Displayed after any recoverable error message. Press <F1> to start the boot process or <F2> to enter Setup and change the settings. Press <F3> to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen.

Optional message displayed during POST.

PS/2 mouse identified.

System BIOS copied to shadow RAM.

nnnn

Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager.

Video BIOS copied to shadow RAM.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-19

Sycard PCCtest 450 CardBus Card (Optional)

The PCCtest 450 CardBus Card (version 1.05 required for the OmniBook 2100/3100) available from Sycard Technology is an optional diagnostic tool. It is the only recommended tool that tests the functionality of the PCMCIA slots. It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions. (See the Sycard Technology website, http://www.sycard.com.) The PCCtest 450 product contains these components:

• PCCtest 450 CardBus Card—version 1.05 required for the OmniBook 2100/3100.

• PCCtest 450 software disk. (Software updates are available at the Sycard Technology website,

http://www.sycard.com.)

• Configuration headers (PC Card/16-bit and CardBus/32-bit), which attach to the card.

You will also need:

• CardBus extender card to avoid wear on the Sycard PCMCIA connector. The Sycard PCCextend 70 extender card is an example.

The Sycard PCCtest 450 provides the following tests. See the Sycard documentation for details about running the tests.

• PC Card (16-bit) test, PCT450. Requires the PC Card configuration header. OmniBook 2100/3100: Run the test for the Texas Instruments PCI1220 socket controller (command line switch -b66). OmniBook 3000: Run the test for the Texas Instruments PCI1131 socket controller (command line switch -b63).

• CardBus (32-bit) test, TESTCB.

This test currently does not work on the OmniBook 3000. OmniBook 2100/3100: Run the test for the Texas Instruments PCI1220 socket controller (command line switches -b63 and -jsd000). OmniBook 3000: Run the test for the Texas Instruments PCI1131 socket controller (command line switch -b61).

3-20 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Desktop Management Interface (DMI)

The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer. Using DMI, an application program can determine, for example, which hardware and software components are present in a personal computer, the operating system that is being used, and the number of accessory board slots that are available. Using the DMI interface, a local or remote application program can check what hardware and software components are installed on your computer, and may be able to tell how well they are working or whether any needs replacing. All this information is stored in a special Management Information Format (MIF) file, installed on each personal computer as part of the DMI package.

Installing the DMI Package

The DMI package is included with the OmniBook, but it must be properly installed before it can be used. The following steps explain how.

To install the DMI preloaded on the hard disk:

1. Start Windows, if it is not already running.

2. Click Start, Programs, HP DMI, Setup. To install the DMI from floppy disks or from the Recovery CD:

1. For floppy disks, copy the DMI software from the \omnibook\drivers\os_version\dmi directory of

either the hard disk or Recovery CD to two or more floppy disks (for example, copy the contents of the \disk1 subdirectory to disk #1).

2. Start Windows, if it is not already running.

3. Insert disk #1 into the floppy drive, or insert the Recovery CD into the CD-ROM drive.

4. Select and run the SETUP program from floppy disk #1 or from the

\omnibook\drivers\os_version\dmi\disk1 directory on the CD.

Uninstalling the DMI Package

1. Click Start, Programs, HP DMI, Uninstall DMI.

2. Reboot the PC.

Using the DMI Interface

For a complete explanation of how to fully take advantage of DMI, the following documentation is provided with the OmniBook:

• A README.TXT file.

• A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and

attribute definitions). Since not all Hewlett-Packard enhanced features are supported on all models, this document also describes any restrictions that apply.

Description of DMI

The Desktop Management Interface (DMI) is the result of the efforts of the Desktop Management Task Force (DMTF). This task force was founded in 1992 by a group of leading computer manufacturers, including Hewlett-Packard, to define a standard method of managing the physical and logical components of personal computers.

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-21

Hewlett-Packard has developed a number of extensions to DMI to allow the enhanced features of HP OmniBook computer to be managed with DMI, including features such as passwords and tattooing (identifying a computer using a unique string of characters).

For full details of the structure of the MIF file, including an explanation of the meaning of the fields of groups and attributes and how to write an application program that accesses this information, you can access the DMTF FTP server ftp.dmtf.org or the DMTF web pages at the http://www.dmtf.org.

Contents of the DMI Package

The DMI software and associated documentation is supplied either preinstalled on the OmniBook’s hard disk drive or on two floppy disks. The contents of the package are the same in both cases.

Since the information accessed by the DMI software is specific to a particular computer, it must be installed on each computer separately. The DMI package included with the OmniBook can be used only with the OmniBook.

The following software is supplied with the DMI package:

• A Microsoft Windows utility, SETUP.EXE, to install and initialize the DMI software.

• A Windows utility, HP TopTools. After DMI is installed, this utility can be used to display

information about the computer through the DMI.

• A Management Information Format (MIF) file. This file contains information about everything on the computer that can be controlled using DMI facilities, and is initialized during installation.

• A component code, identifying the version of MIF file to use for specific models of HP OmniBook computers.

• Windows-compatible DMTF Service Layer software, which controls access to the DMI.

• A client agent. The HP Remote DMI Agent is a DMI application and also a network server-side

stream-based application. The Remote Agent is listening for Remote Application connection requests. If the main window of the Remote Agent is hidden, then no icon will appear on the screen when it is running.

The following illustration shows a representation of several components of the DMI package.

Figure 3-4. DMI Components

3-22 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system.

Running the BIOS Setup Utility

1. Close all applications, then shut down Windows and reboot the OmniBook. If necessary, you can

press CTRL+ALT+DEL to reboot.

2. During reboot, press F2 to start the BIOS Setup utility.

3. The pointing device or mouse is not active in the BIOS Setup utility. Press the RIGHT and LEFT

arrow keys to move among menus. Press the DOWN and UP arrow keys to move among parameters in a menu. Press ENTER to change a setting. See the table below for more information.

4. After you select the options you want, press F10 or use the Exit menu to exit the BIOS Setup

utility.

If the settings cause a conflict between devices during reboot, the system prompts you to run

BIOS Setup, and the conflicting settings are marked.

Table 3-6. BIOS Setup Menus and Parameters

Main Menu Default OmniBook 2100/3100:

Language

OmniBook 2100/3100:

BIOS Revision System Time Sets the time using 24-hour format. Values set take effect

System Date Sets the date using mm/dd/yy (English) or dd/mm/yy format. Floppy Drive Sets the floppy drive type. Detected and set

Hard Disk Sets the hard disk drive type and various parameters. Detected and set

Quiet Boot When enabled, hides summary of power-on self-test and

Video Display Device Sets whether the built-in and external display signals

System Memory Shows the system memory size. 640KB Extended Memory Shows the extended memory size. Detected

System Devices Menu Default OmniBook 3000:

PS/2 Mouse External Fn Key Sets whether left-CTRL + left-ALT on an external keyboard is

IDE Controller Enables the primary (hard drive) and secondary (optional CD-

FDD Controller Enables the floppy drive. Enabled

Sets the language for this utility and BIOS messages. English.

Shows the current BIOS version. Detected

automatically.

immediately.

automatically.

messages during boot.

automatically switch when an external display is detected, or whether both signals are active. Pressing Fn+F5 temporarily switches displays. Setting to Both prevents suspending when lid closes.

Enables the PS/2 touch pad and external PS/2 mouse, if present.

interpreted as the Fn key.

ROM drive) controllers.

OB 2100/3100:

Enabled

OB 3000:

Disabled Auto

automatically.

Enabled

Both

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-23

Serial Port Sets how the serial port is configured by the BIOS (specified

or automatic).

Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4

Infrared Port Sets how the infrared port is configured by the BIOS (specified

or automatic).

Mode Sets the hardware to support SIR (Standard IR), ASK IR

(amplitude shift keyed IR), or FIR (Fast IR) infrared communications. (Driver installation required.)

Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3

DMA channel For Fast IR mode, sets the DMA channel. DMA3 Parallel Port Sets how the parallel port is configured by the BIOS (specified

or automatic). Mode Sets the port to normal, bi-directional, EPP, or ECP. ECP Base I/O address Sets the I/O address. 378h Interrupt Sets the interrupt. IRQ7 DMA channel For ECP mode, sets the DMA channel. DMA3 Audio Sets how the audio system is configured by the BIOS

(specified or automatic). SB I/O address Sets the Sound Blaster I/O address. 220h WSS I/O address Sets the Windows Sound System I/O address. 530h AdLib I/O address Sets the AdLib synthesizer I/O address. 388h Interrupt Sets the interrupt. IRQ5 1st DMA channel Sets the DMA channel for playback. DMA1 2nd DMA channel Sets the DMA channel for recording. DMA0

OmniBook 3000:

MPU Device

OmniBook 3000:

MPU I/O address

OmniBook 3000:

Interrupt

Security Menu Default OmniBook 2100/3100:

User Password Is

OmniBook 2100/3100:

Administrator Password Is

OmniBook 2100/3100:

Set User Password

OmniBook 2100/3100:

Set Administrator Password

OmniBook 3000 only:

System Password is

OmniBook 3000 only:

Set System Password Boot Sets whether a user password is required when the computer

Sets how the MIDI capability is configured: by the BIOS

(specified settings or automatic) or by a PnP operating

system. The port replicator provides a MIDI port, but the

OmniBook does not.

Sets the MIDI I/O address. 330h

Sets the interrupt. IRQ9

Shows if a user password is set. Clear

Shows if an administrator password is set. Clear

Press ENTER to set, change, or clear user password.

Password length can be no longer than 8 characters, 0-9, A-Z.

Press ENTER to set, change, or clear administrator password.

This password protects BIOS Setup settings.

Shows whether a password is set. Clear

Press ENTER to set, change, or clear the password.

Password length can be no longer than 8 characters, 0-9, A-Z.

boots.

Enabled

(COM1) Disabled

SIR

(COM2)

Enabled

Disabled

OB 2100/3100:

Enabled

OB 3000:

Disabled

3-24 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Resume If boot security is enabled, sets whether a user password is

required when resuming from a suspended state.

OmniBook 2100/3100:

Undock

OmniBook 2100/3100:

Hard Disk Drive Lock

OmniBook 2100/3100:

Floppy Boot

Power Menu Default

Power Management Mode Disables time-outs, selects a combination of time-outs, or

Smart CPU Mode Enables automatic CPU power savings. Absence of keyboard,

Standby Time-out Sets the period of inactivity after which the computer goes

Suspend Time-out Sets the period of inactivity after which the computer goes

OmniBook 2100/3100:

Hibernate Time-out

OmniBook 3000:

Hibernate after 4 hours

Hard Disk Time-out Sets the period of hard disk inactivity after which the hard disk

Time-out on AC Sets whether power management time-outs occur while the ac

Power Button Mode Sets the action of the blue power button when pressed for less

Resume on Modem Ring Sets whether the system resumes from Suspend if a ring

Resume on Time of Day Sets whether the system resumes from Suspend at a defined

Resume Time Sets the 24-hour time when the system resumes from

OmniBook 2100/3100:

Auto Suspend on Undock

Boot Menu Default

Diskette Drive Hard Drive CD-ROM Drive

If boot security is enabled, sets whether a user password is required when undocking the OmniBook.

If boot security is enabled, sets whether a password is stored on the hard disk. Secures data on the disk if the disk is moved to another computer.

Sets whether the floppy drive is a boot device. Enabled

allows customized time-outs.

mouse, and hard disk activity could cause slower CPU response.

from On to Standby power mode.

from Standby to Suspend power mode. (Skips Standby mode if that time-out is disabled.)

Sets whether the computer goes from Suspend to Hibernate power mode after the indicated period of inactivity. (Skips Suspend mode if that time-out is disabled.)

Sets whether the computer goes from Suspend to Hibernate power mode after 4 hours of inactivity. (Skips Suspend mode if that time-out is disabled.)

stops spinning.

adapter is connected.

than 4 seconds.

signal is received.

time of day.

Suspend if enabled. Sets whether the OmniBook suspends after undocking. When Lid Closed

Shows the order of boot devices. Move the entries to change the order.

OB 2100/3100:

Enabled

OB 3000:

Disabled Disabled

Disabled

Max Power Savings

Off

2 minutes

4 minutes

4 hours

Enabled

OB 2100/3100:

2 minutes

OB 3000:

30 seconds Disabled

Suspend

Enabled

Disabled

1. Diskette drive

2. Hard drive

3. CD-ROM drive

HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-25

Exit Menu

Save Changes and Exit Saves Setup changes, exits, and reboots. Discard Changes and Exit Discards Setup changes since last save, exits, and reboots.

Does not affect Security and date/time changes. Get Default Values Restores default settings, stays in Setup. Does not affect

Security and date/time settings. Load Previous Values Discards Setup changes since last save, stays in Setup. Does

not affect Security and date/time changes. Save Changes Saves Setup changes, and stays in Setup. Security settings

are saved when changed.

3-26 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100

Replaceable Parts

This chapter contains an exploded view of the OmniBook and the following lists of parts:

• OmniBook replaceable parts (page 4-3).

• Assembly-component breakout (page 4-6)

• Accessory replacement parts (page 4-7).

• Part number reference (page 4-8).

HP OmniBook 2100/3000/3100 Replaceable Parts 4-1

Note:

13-inch display shown. To see 12-inch display parts, see chapter 2.

Two screws not

present on all units.

Figure 4-1. Exploded View

4-2 Replaceable Parts HP OmniBook 2100/3000/3100

Table 4-1. OmniBook Replaceable Parts

Description Part Number Exchange User OmniBook

Part Number Repl. 2100 3100 3000

1 Battery, main (lithium-ion) F1382-60901 Yes 1 Battery, main (nickel-metal-hydride) F1589-60901 Yes 2 Bezel, display (12" TFT and DSTN) * F1580-60911 2 Bezel, display (13" TFT) * F1391-60927 3 Bracket, display (12" TFT and DSTN) F1580-60916 3 Bracket, display (13" TFT) F1391-60962

Bumper, audio F1580-60935 Bumper, display (12" TFT and DSTN) F1580-60909 Yes Bumper, display (13" TFT) F1391-60924 Yes

Bumper, inverter F1391-60960 4 Cable, icon/MB F1391-60914 5 Cable, inverter/MB (12" TFT and DSTN) F1580-60951 5 Cable, inverter/MB (13" TFT) F1580-60952 5 Cable, inverter/MB (13" TFT) F1391-60959 6 Cable, IR/icon F1391-60915 7 Cable, LCD flex (12" Samsung TFT) F1580-60929 7 Cable, LCD flex (12" Sanyo DSTN) F1580-60930 7 Cable, LCD flex (13" TFT) F1391-60961

Card, business F1580-60936 Yes 8 Case, bottom * F1580-60906 8 Case, bottom * F1391-60913 9 Case, display (12" TFT and DSTN) * F1580-60907 9 Case, display (13" TFT) * F1391-60910

10 Case, HDD kit (9.5mm) F1580-60915 Yes 10 Case, HDD kit (12.7mm) F1391-60937 Yes 11 Case, top * F1391-60909 12 Cover, audio jack F1391-60920 13 Cover, BIOS F1391-60929 Yes 14 Cover, hinge F1580-60953 Yes 15 Cover, icon window (OB2100) F1580-60913 Yes 15 Cover, icon window (OB3000) F1391-60928 Yes 15 Cover, icon window (OB3100) F1580-60912 Yes 16 Cover, RAM * F1580-60914 Yes 16 Cover, RAM * F1391-60977 Yes 17 Cover, screw (display) F1391-60923 Yes 18 CPU module (MMO),200MHz Pentium (T)* F1391-60905 F1391-69005 18 CPU module (MMO),233MHz Pentium (T)* F1391-60906 F1391-69006 18 CPU module (MMO),266MHz Pentium (T)* 1821-4302 F1440-69102 18 CPU module (MMO),233MHz Pentium II (MD)* 1821-4303 F1440-69103 18 CPU module (MMO),266MHz Pentium II (MD)* 1821-4304 F1440-69104 19 Door, I/O (with hinge) F1391-60976 Yes 20 Drive, floppy module (no cable) F1384-60902 Yes 21 Drive, hard disk (2.1GB, 9.5mm, IBM) * 0950-2801 F1385-69100 21 Drive, hard disk (2.1GB, 12.7mm, Toshiba) * 0950-2836 F1350-69100 21 Drive, hard disk (3.2GB, 9.5mm, IBM) * 0950-2802 F1348-69103

•••

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HP OmniBook 2100/3000/3100 Replaceable Parts 4-3

Description Part Number Exchange User OmniBook

Part Number Repl. 2100 3100 3000

21 Drive, hard disk (3.2GB, 12.7mm, Toshiba) * 0950-2854 F1348-69102 21 Drive, hard disk (4.0GB, 12.7mm, IBM) * 0950-2671 F1386-69100 21 Drive, hard disk (4.0GB, 12.7mm, Toshiba) * 0950-2865 F1386-69101

Fan F1391-60916 Foam, EPE (13" TFT) F1391-60926 Foot, rubber F1580-60932 Yes

Foot, rubber F1391-60931 Yes 22 Heatsink, CPU, Pentium (T) F1391-60921 22 Heatsink, CPU, Pentium II (MD) F1597-60917 23 Hinge, display (12" TFT and DSTN) F1580-60910 23 Hinge, display (13" TFT) F1391-60925

IC, BIOS (keyboard/system), Pentium (T) F1580-60908

IC, BIOS (keyboard/system), Pentium II (MD) F1597-60916

IC, keyboard BIOS F1391-60918

IC, system BIOS F1391-60919 24 Keyboard, Danish F1580-60927 24 Keyboard, Danish F1391-60948 24 Keyboard, French F1580-60919 24 Keyboard, French F1391-60940 24 Keyboard, French-Canadian F1580-60926 24 Keyboard, French-Canadian F1391-60947 24 Keyboard, German F1580-60918 24 Keyboard, German F1391-60939 24 Keyboard, International English F1580-60928 24 Keyboard, International English F1391-60949 24 Keyboard, Italian F1580-60921 24 Keyboard, Italian F1391-60942 24 Keyboard, Norwegian F1580-60925 24 Keyboard, Norwegian F1391-60946 24 Keyboard, Spanish F1580-60920 24 Keyboard, Spanish F1391-60941 24 Keyboard, Swedish/Finnish F1580-60923 24 Keyboard, Swedish/Finnish F1391-60944 24 Keyboard, Swiss F1580-60922 24 Keyboard, Swiss F1391-60943 24 Keyboard, UK English F1580-60924 24 Keyboard, UK English F1391-60945 24 Keyboard, US English F1580-60917 24 Keyboard, US English F1391-60938

Label, regulatory (OB2100)

Label, regulatory (OB3000) F1391-60978

Label, regulatory (OB3100)

Latch, display F1580-60955 25 LCD module (12" Samsung TFT) F1580-60902 F1580-69002 25 LCD module (12" Sanyo DSTN) F1580-60903 F1580-69003 25 LCD module (13" TFT) F1391-60907 F1391-69007

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4-4 Replaceable Parts HP OmniBook 2100/3000/3100

Description Part Number Exchange User OmniBook

Part Number Repl. 2100 3100 3000

Lens, IR F1391-60930 Overlay, business card F1580-60937

Overlay, serial number 7121-7525 26 PCA, audio * F1580-60950 26 PCA, audio * F1391-60903 27 PCA, icon F1391-60911 28 PCA, inverter (12" TFT and DSTN) F1580-60905 28 PCA, inverter (13" TFT) * F1391-60908 28 PCA, inverter (13" TFT) * F1580-60904 29 PCA, IR F1391-60912 30 PCA, LVDS F1391-60904 31 PCA, motherboard, Pentium (T) * F1580-60901 F1580-69001 31 PCA, motherboard, Pentium II (MD) * F1597-60914 F1597-69014 31 PCA, motherboard * F1391-60901 F1391-69001

PCA, touch-pad F1580-60934 32 PCA, USB F1391-60902

Plate, lock F1391-60934 33 Screw, M2×5mm F1391-60954 34 Screw, M2.5×3mm F1391-60955 40 Screw, M2.5×4mm 0515-2699 35 Screw, M2.5×5mm F1391-60951 36 Screw, M2.5×8mm F1391-60957 37 Screw, M2.5×12mm F1391-60956 38 Screw, M3×5mm F1391-60950

Screw, M3×6mm F1580-60956

Spring, display latch F1391-60932

Standoff, 4-11258-2 (docking) F1391-60953

Standoff, 4-4 OUNC-2 (I/O plate) F1391-60952 39 Standoff, TS30HR01 (CPU) F1391-60958

Thermal kit (pad and spacer), Pentium (T) F1391-60917

Thermal kit (pad and spacer), Pentium II (MD) F1597-60918

* See Table 4-2 for components.

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HP OmniBook 2100/3000/3100 Replaceable Parts 4-5

Table 4-2. Assembly-Component Breakdown

Assembly Part Number OmniBook Component Part Number Incl.

2100 3100 3000

Bezel, display (12") F1580-60911

Bezel, display (13") F1391-60927

Case, bottom F1580-60906

Case, bottom F1391-60913

Case, display (12") F1580-60907 Case, display (13") F1391-60910

Case, top F1391-60909

Cover, RAM F1580-60914 Cover, RAM F1391-60977 CPU module (all) Drive, hard disk (all) PCA, audio F1580-60950 PCA, audio F1391-60903 PCA, inverter (13") F1580-60904 PCA, inverter (13") F1391-60908 PCA, motherboard (all) PCA, motherboard F1391-69001

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Bumper, display (2) F1580-60909 No Cover, screw (2) F1391-60923 No Bumper, display (2) F1391-60924 Yes Cover, screw (2) F1391-60923 No Cover, audio jack F1391-60920 No Cover, BIOS F1391-60929 Yes Cover, RAM F1580-60914 No Door, I/O F1391-60976 No Feet, rubber (3) F1580-60932 Yes Hinge, I/O door F1391-60976 Yes Overlay, business F1580-60937 No Overlay, serial 7121-7525 No Label, regulatory (all) No Latch, display F1580-60955 Yes Lens, IR F1391-60930 No Plate, lock F1391-60934 Yes Spring, display latch F1391-60932 Yes Cover, audio jack F1391-60920 No

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Cover, BIOS F1391-60929 Yes Cover, RAM F1391-60977 No Door, I/O F1391-60976 No Feet, rubber (3) F1391-60931 Yes Hinge, I/O door F1391-60976 Yes Label, regulatory F1391-60971 No Latch, display F1580-60955 Yes Lens, IR F1391-60930 Yes Plate, lock F1391-60934 No Spring, display latch F1391-60932 Yes Bracket, display F1580-60916 No Bracket, display F1391-60962 No Foam, EPE F1391-60926 No Cable, IR/icon F1391-60915 Yes PCA, IR F1391-60912 Yes PCA, touch-pad F1580-60934 Yes Foot, rubber F1580-60932 Yes Foot, rubber F1391-60931 Yes

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Thermal kit (all) No Case, HDD kit (all) No Bumper, audio (2) F1580-60935 Yes Bumper, audio (2) F1580-60935 Yes

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Bumper, inverter F1391-60960 Yes Bumper, inverter F1391-60960 Yes

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IC, BIOS (all) Yes IC, keyboard BIOS F1391-60918 Yes

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IC, system BIOS F1391-60919 Yes

4-6 Replaceable Parts HP OmniBook 2100/3000/3100

Table 4-3. Accessory Replaceable Parts

Description Part Number Exchange User OmniBook

Part Number Repl. 2100 3100 3000

Adapter, ac (45W) F1377-60901 Yes Adapter, ac (60W) 0950-2790 Yes Adapter, auto F1379-60901 Yes Adapter, auto plug (from airline) 5182-5131 Yes Adapter, auto/airline (75W) F1455-80001 Yes Adapter, docking bay module F1585-60901 Yes Adapter, PS/2 "Y" F1469-80001 Yes Battery, main (lithium-ion) F1382-60901 Yes Battery, main (nickel-metal-hydride) F1589-60901 Yes Battery, secondary (lithium-ion) F1383-60901 Yes Cable, external FDD F1380-60901 Yes Drive, CD-ROM module (20X) F1387-60901 F1387-69001 Yes Drive, CD-ROM module (24X) F1587-60901 F1587-69001 Yes Drive, floppy module (no cable) F1384-60902 Yes Drive, Zip module F1388-60901 F1388-69001 Yes Port replicator F1381-60902 Yes RAM board, 32 MB SDRAM 1818-7413 F1456-69001 Yes RAM board, 64 MB SDRAM 1818-7414 F1457-69001 Yes RAM board, 128 MB SDRAM 1818-7549 F1622-69001 Yes RAM board, 16MB EDORAM F1363-60001 F1363-69001 Yes RAM board, 32MB EDORAM F1364-60001 F1364-69001 Yes RAM board, 64MB EDORAM F1365-60001 F1365-69001 Yes Stand, monitor F1369-60901 Yes Stand, monitor (short) F1453-60901 Yes

(1)

See the table on page 2-7 for RAM restrictions for Pentium and Pentium II CPUs.

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HP OmniBook 2100/3000/3100 Replaceable Parts 4-7

Table 4-4. Part Number Reference

Part Number Exchange Description User OmniBook

Part Number Repl. 2100 3100 3000

Label, regulatory (OB2100)

Label, regulatory (OB3100) 0515-2699 Screw, M2.5×4mm 0950-2671 F1386-69100 Drive, hard disk (4.0GB, 12.7mm, IBM) 0950-2790 Adapter, ac (60W) Yes 0950-2801 F1385-69100 Drive, hard disk (2.1GB, 9.5mm, IBM) 0950-2802 F1348-69103 Drive, hard disk (3.2GB, 9.5mm, IBM) 0950-2836 F1350-69100 Drive, hard disk (2.1GB, 12.7mm, Toshiba) 0950-2854 F1348-69102 Drive, hard disk (3.2GB, 12.7mm, Toshiba) 0950-2865 F1386-69101 Drive, hard disk (4.0GB, 12.7mm, Toshiba) 1818-7413 F1456-69001 RAM board, 32 MB SDRAM Yes 1818-7414 F1457-69001 RAM board, 64 MB SDRAM Yes 1818-7549 F1622-69001 RAM board, 128 MB SDRAM Yes 1821-4302 F1440-69102 CPU module (MMO), 266MHz Pentium (T) 1821-4303 F1440-69103 CPU module (MMO), 233MHz Pentium II (MD) 1821-4304 F1440-69104 CPU module (MMO), 266MHz Pentium II (MD) 5182-5131 Adapter, auto plug (from airline) Yes 5967-4741 Service Manual (OB2100/3000/3100) 7121-7525 Overlay, serial number 8120-6312 Power cord, replacement (Australia). Yes 8120-6313 Power cord, replacement (U.S., Canada, Taiwan). Yes 8120-6314 Power cord, replacement (Europe). Yes 8120-6316 Power cord, replacement (Japan). Yes 8120-6317 Power cord, replacement (India, South Africa). Yes 8120-8373 Power cord, replacement (People’s Republic of

Yes

China), use with 0950-2790. 8120-8699 Power cord, replacement (Hong Kong, Singapore,

Yes

U.K.). F1363-60001 F1363-69001 RAM board, 16MB EDORAM Yes F1364-60001 F1364-69001 RAM board, 32MB EDORAM Yes F1365-60001 F1365-69001 RAM board, 64MB EDORAM Yes F1369-60901 Stand, monitor Yes F1377-60901 Adapter, ac (45W) Yes F1379-60901 Adapter, auto Yes F1380-60901 Cable, external FDD Yes F1381-60902 Port replicator Yes F1382-60901 Battery, main (lithium-ion) Yes F1383-60901 Battery, secondary (lithium-ion) Yes F1384-60902 Drive, floppy module (no cable) Yes F1387-60901 F1387-69001 Drive, CD-ROM module (20X) Yes F1388-60901 F1388-69001 Drive, Zip module Yes F1391-60901 F1391-69001 PCA, motherboard F1391-60902 PCA, USB F1391-60903 PCA, audio F1391-60904 PCA, LVDS

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4-8 Replaceable Parts HP OmniBook 2100/3000/3100

Part Number Exchange Description User OmniBook

Part Number Repl. 2100 3100 3000

F1391-60905 F1391-69005 CPU module (MMO), 200MHz Pentium (T) F1391-60906 F1391-69006 CPU module (MMO), 233MHz Pentium (T) F1391-60907 F1391-69007 LCD module (13" TFT) F1391-60908 PCA, inverter (13" TFT) F1391-60909 Case, top F1391-60910 Case, display (13" TFT) F1391-60911 PCA, icon F1391-60912 PCA, IR F1391-60913 Case, bottom F1391-60914 Cable, icon/MB F1391-60915 Cable, IR/icon F1391-60916 Fan F1391-60917 Thermal kit (pad and spacer), Pentium (T) F1391-60918 IC, keyboard BIOS F1391-60919 IC, system BIOS F1391-60920 Cover, audio jack F1391-60921 Heatsink, CPU, Pentium (T) F1391-60923 Cover, screw (display) Yes F1391-60924 Bumper, display (13" TFT) Yes F1391-60925 Hinge, display (13" TFT) F1391-60926 Foam, EPE (13" TFT) F1391-60927 Bezel, display (13" TFT) F1391-60928 Cover, icon window (OB3000) Yes F1391-60929 Cover, BIOS Yes F1391-60930 Lens, IR F1391-60931 Foot, rubber Yes F1391-60932 Spring, display latch F1391-60934 Plate, lock F1391-60937 Case, HDD kit (12.7mm) Yes F1391-60938 Keyboard, US English F1391-60939 Keyboard, German F1391-60940 Keyboard, French F1391-60941 Keyboard, Spanish F1391-60942 Keyboard, Italian F1391-60943 Keyboard, Swiss F1391-60944 Keyboard, Swedish/Finnish F1391-60945 Keyboard, UK English F1391-60946 Keyboard, Norwegian F1391-60947 Keyboard, French-Canadian F1391-60948 Keyboard, Danish F1391-60949 Keyboard, International English F1391-60950 Screw, M3×5mm F1391-60951 Screw, M2.5×5mm F1391-60952 Standoff, 4-4 OUNC-2 (I/O plate) F1391-60953 Standoff, 4-11258-2 (docking) F1391-60954 Screw, M2×5mm

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HP OmniBook 2100/3000/3100 Replaceable Parts 4-9

Part Number Exchange Description User OmniBook

Part Number Repl. 2100 3100 3000

F1391-60955 Screw, M2.5×3mm F1391-60956 Screw, M2.5×12mm F1391-60957 Screw, M2.5×8mm F1391-60958 Standoff, TS30HR01 (CPU) F1391-60959 Cable, inverter/MB (13" TFT) F1391-60960 Bumper, inverter F1391-60961 Cable, LCD flex (13" TFT) F1391-60962 Bracket, display (13" TFT) F1391-60965 Recovery CD, English (OB3000, W95) F1391-60966 Recovery CD, French (OB3000, W95) F1391-60967 Recovery CD, Italian (OB3000, W95) F1391-60968 Recovery CD, German (OB3000, W95) F1391-60969 Recovery CD, Spanish (OB3000, W95) F1391-60970 Recovery CD, Swedish (OB3000, W95) F1391-60976 Door, I/O (with hinge) Yes F1391-60977 Cover, RAM Yes F1391-60978 Label, regulatory (OB3000) F1453-60901 Stand, monitor (short) Yes F1455-80001 Adapter, auto/airline (75W) Yes F1462-60901 OmniBook Performance 98 Group training kit F1469-80001 Adapter, PS/2 "Y" Yes F1580-60901 F1580-69001 PCA, motherboard, Pentium (T) F1580-60902 F1580-69002 LCD module (12" Samsung TFT) F1580-60903 F1580-69003 LCD module (12" Sanyo DSTN) F1580-60904 PCA, inverter (13" TFT) F1580-60905 PCA, inverter (12" TFT and DSTN) F1580-60906 Case, bottom F1580-60907 Case, display (12" TFT and DSTN) F1580-60908 IC, BIOS (keyboard/system), Pentium (T) F1580-60909 Bumper, display (12" TFT and DSTN) Yes F1580-60910 Hinge, display (12" TFT and DSTN) F1580-60911 Bezel, display (12" TFT and DSTN) F1580-60912 Cover, icon window (OB3100) Yes F1580-60913 Cover, icon window (OB2100) Yes F1580-60914 Cover, RAM Yes F1580-60915 Case, HDD kit (9.5mm) Yes F1580-60916 Bracket, display (12" TFT and DSTN) F1580-60917 Keyboard, US English F1580-60918 Keyboard, German F1580-60919 Keyboard, French F1580-60920 Keyboard, Spanish F1580-60921 Keyboard, Italian F1580-60922 Keyboard, Swiss F1580-60923 Keyboard, Swedish/Finnish F1580-60924 Keyboard, UK English F1580-60925 Keyboard, Norwegian

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4-10 Replaceable Parts HP OmniBook 2100/3000/3100

Part Number Exchange Description User OmniBook

Part Number Repl. 2100 3100 3000

F1580-60926 Keyboard, French-Canadian F1580-60927 Keyboard, Danish F1580-60928 Keyboard, International English F1580-60929 Cable, LCD flex (12" Samsung TFT) F1580-60930 Cable, LCD flex (12" Sanyo DSTN) F1580-60932 Foot, rubber Yes F1580-60934 PCA, touch-pad F1580-60935 Bumper, audio F1580-60936 Card, business Yes F1580-60937 Overlay, business card F1580-60950 PCA, audio F1580-60951 Cable, inverter/MB (12" TFT and DSTN) F1580-60952 Cable, inverter/MB (13" TFT) F1580-60953 Cover, hinge Yes F1580-60955 Latch, display F1580-60956 Screw, M3×6mm F1585-60901 Adapter, docking bay module Yes F1587-60901 F1587-69001 Drive, CD-ROM module (24X) Yes F1589-60901 Battery, main (nickel-metal-hydride) Yes F1597-60901 Recovery CD, English (OB2100/3100, W95) F1597-60902 Recovery CD, German (OB2100/3100, W95) F1597-60903 Recovery CD, French (OB2100/3100, W95) F1597-60904 Recovery CD, Spanish (OB2100/3100, W95) F1597-60905 Recovery CD, Italian (OB2100/3100, W95) F1597-60906 Recovery CD, Swedish (OB2100/3100, W95) F1597-60907 Recovery CD, Chinese (OB2100/3100, W95) F1597-60908 Recovery CD, English (OB2100/3100, WNT) F1597-60909 Recovery CD, German (OB2100/3100, WNT) F1597-60910 Recovery CD, French (OB2100/3100, WNT) F1597-60911 Recovery CD, Spanish (OB2100/3100, WNT) F1597-60912 Recovery CD, Italian (OB2100/3100, WNT) F1597-60913 Recovery CD, Swedish (OB2100/3100, WNT) F1597-60914 F1597-69014 PCA, motherboard, Pentium II (MD) F1597-60916 IC, BIOS (keyboard/system), Pentium II (MD) F1597-60917 Heatsink, CPU, Pentium II (MD) F1597-60918 Thermal kit (pad and spacer), Pentium II (MD)

(1)

See the table on page 2-7 for RAM restrictions for Pentium and Pentium II CPUs.

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HP OmniBook 2100/3000/3100 Replaceable Parts 4-11

Reference Information

This chapter includes the following reference information:

• Password removal policy.

• Display quality statement.

• Service notes and obsolete repair parts.

Password Removal Policy

If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. For the OmniBook 3000, this may require sending the unit to a Hewlett-Packard

repair center.

The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. It may not be disclosed or distributed outside those locations.

Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the OmniBook being “cleansed” is actually in the possession of the unit’s actual and current owner. This requires a sales receipt showing the unit serial number and owner’s name, or a written statement from the owner attesting that he or she is the owner of the unit. The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a unit for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.)

Further, the entity removing the password must log the name, serial number and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review.

The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a unit.

HP OmniBook 2100/3000/3100 Reference Information 5-1

Hewlett-Packard Display Quality Statement

TFT display manufacturing is a high precision but imperfect technology and manufacturers cannot currently produce large displays that are cosmetically perfect. Most, if not all, TFT displays will exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright, dim, or dark spots. This issue is

common across all vendors supplying TFT displays in their products and is not specific to the HP OmniBook display.

HP OmniBook TFT displays meet or exceed all TFT manufacturer’s standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT

displays may have a small number of cosmetic imperfections and still conform to the display manufacturer’s cosmetic quality specifications.

Here are some guidelines to use in determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays:

1. The unit should be viewed in the customer’s normal operating condition. This means if the customer uses the unit predominately in DOS, in Windows, or in some other

application or combination of applications, that is where you should make the determination. Self test is not a normal operating condition and is not a sufficient tool to interpret display quality.

2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement.

3. If a display is considered for replacement, it should be clear to the customer that cosmetic variations on the replacement display may also exist, and may require the customer to use a workaround to obscure the cosmetic imperfection.

4. Customers with cosmetic-based complaints only, that do not conform to the above conditions and tests will not normally be considered for display replacement. It will be left to the judgment of the HP-responsible person working with the customer, to identify work-arounds that are reasonable and appropriate for the individual customer. Customers who must have a more perfect display solution should consider switching to an OmniBook with a DSTN display.

We expect over time that the industry will continue to improve in its ability to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as the improvements are implemented.

5-2 Reference Information HP OmniBook 2100/3000/3100

Table 5-1. OmniBook 2100/3000/3100 LCD Guidelines (TFT)

Type of Imperfection Imperfections Not Allowed NEC 13" TFT, XGA Electrical Imperfections:

Bright dots Dark dots

(a)

• 13 or more single bright dots.

• 3 or more double bright dots.

• 8 or more single or double dark dots.

• 3 or more single/double bright dots within 7 mm.

• Any occurrence of triple bright dots (or triple dark dots).

Mechanical Imperfections:

(b)

Spots

(c)

Lines Polarizer scratches Polarizer dents, bubbles

(d)

(e)

• 4 or more spots 0.3-0.5 mm avg. dia.

• 5 or more lines 0.7-1 mm long and over 0.05 mm wide.

• 3 or more dents or bubbles 0-0.5 mm avg. dia.

• Any spot over 0.5 mm avg. dia.

• Any line over 1 mm long or 0.1 mm wide.

• Any scratch noticeable from 30 cm (12 in) under normal office lighting.

• Any dent or bubble over 0.5 mm avg. dia.

Samsung 12" TFT, SVGA Electrical Imperfections:

Bright dots Dark dots

(a)

• 5 or more single bright dots.

• 11 or more single dark dots.

• 5 or more double or triple dark dots.

• 15 or more total bright or dark dot imperfections.

• Any occurrence of 2 bright dots within 15 mm.

• Any occurrence of 2 single/double/triple dark dots within 5 mm.

Mechanical Imperfections:

(b)

Spots

(c)

Lines Polarizer scratches Polarizer dents, bubbles

(d)

(e)

• 5 or more spots 0.1-0.8 mm avg. dia.

• 5 or more lines 0.3-1 mm long and over 0.01 mm wide.

• 4 or more scratches 0.3-10 mm long and over 0.01 mm wide.

• 7 or more dents or bubbles 0-0.5 mm avg. dia.

• Any spot over 0.8 mm avg. dia.

• Any line over 1 mm long or 0.8 mm wide.

• Any scratch over 10 mm long or 0.1 mm wide.

• Any dent or bubble over 0.5 mm avg. dia.

Definitions of imperfections:

Bright or dark dot: A subpixel (red, green, or blue dot) that is stuck on or off.

Spot: A point on the display that appears dark or bright and does not change in size. Caused by foreign circular matter on the backlight.

Line: A line on the display that appears dark or light and does not change in size. Caused by contamination (lint, hair) behind the display.

Polarizer scratch: A light line that is visible on a darker background and does not change in size.

Polarizer dent or bubble: A light spot with a darker border that appears on a lighted display and does not change in size.

HP OmniBook 2100/3000/3100 Reference Information 5-3

Table 5-2. OmniBook 2100 LCD Guidelines (DSTN)

Type of Imperfection Imperfections Not Allowed Sanyo 12" DSTN, SVGA Imperfections:

(a)

Spots

(b)

Lines Polarizer scratches Polarizer dents, bubbles

(c)

• 5 or more spots 0.2-0.4 mm avg. dia.

• 3 or more lines 0-3 mm long and over 0.03 mm wide.

• 4 or more scratches 0-3 mm long and over 0.03 mm wide.

• 3 or more dents or bubbles 0.2-0.3 mm avg. dia.

(d)

• Any spot over 0.4 mm dia.

• Any line over 3 mm long or 0.2 mm wide.

• Any scratch over 3 mm long or 0.2 mm wide.

• Any dent or bubble over 0.3 mm avg. dia.

Definitions of imperfections:

Spot: A point on the display that appears black, white, or colored and does not change in size or color.

Line: A line on the display that appears dark or light and does not change in size.

Polarizer scratch: A light line that is visible on a darker background and does not change in size.

Polarizer dent or bubble: A light spot with a darker border that appears on a lighted display and does not change in size.

5-4 Reference Information HP OmniBook 2100/3000/3100

Service Notes and Obsolete Parts

Service notes containing important repair information are issued periodically for the HP OmniBook 2100/3000/3100. These notes are available online at the Reseller website—see page vi. The following table lists recent service notes. Much information from these notes is included in this edition of the service manual.

Table 5-3. Service Notes

Service Note Subject Action Category

3000-01A OmniBook 3000 Port Replicator: Fuzzy External Video On specified failure 3000-02 OmniBook 3000 I/O Door Assembly and Breaking Hinge Mutually agreeable time 3000-03A OmniBook 3000 Display Hinges Mutually agreeable time 3000-04A OmniBook 3000 Display Latch Assembly Mutually agreeable time 3000-05 OmniBook 3000 Display Hinge Covers Mutually agreeable time 3000-06 Improved Design of Floppy Disk Drives (F1384A) On specified failure 3000-07 OmniBook 3000 RAM Covers need Insulator Mutually agreeable time 3000-08 If the Hook on an OB3000 Display Case Breaks Off On specified failure 3000-09 Caution Routing OmniBook 3000 Wires Process information only 3000-10 OmniBook 3000 Audio Board, Motherboard Problems On specified failure 3000-11 For CCIB China: labeled ac adapter, custom power cord Information only 2100-01 Problems Running OmniBook Diagnostics off Recovery CD Information only 2100-02 OmniBook 2100 Display Hinge Covers Mutually agreeable time 2100-03 Improved Design of Floppy Disk Drives (F1384A) Update service inventory 2100-04 OB2100 Display Case Design Different from OB3100 Information only 2100-05 Caution Routing OmniBook 2100 Wires Process information only 3100-01 Problems Running OmniBook Diagnostics off Recovery CD Information only 3100-02 OmniBook 3100 Display Hinge Covers Mutually agreeable time 3100-03 Improved Design of Floppy Disk Drives (F1384A) Update service inventory 3100-04 If the Hook on an OB3100 Display Case Breaks Off On specified failure 3100-05 Caution Routing OmniBook 3100 Wires Process information only

Several service notes describe new repair parts that replace obsolete parts. This is summarized in the following table.

Table 5-4. Obsolete Repair Parts

Obsolete Part Number

F1381-60901 F1381-60902 Port replicator 3000-01A F1384-60901 F1384-60902 Drive, floppy module 3000-06, 2100-03, 3100-03 F1391-60922 F1391-60976 Door, I/O 3000-02 F1391-60935 F1580-60953 Cover, hinge 3000-05, 2100-02, 3100-02 F1391-60936 F1391-60977 Cover, RAM 3000-07 F1391-60933 F1580-60955 Latch, display 3000-04A

New Part Number

Description Service Notes

HP OmniBook 2100/3000/3100 Reference Information 5-5

HP omnibook 2100, omnibook 3000, omnibook 3100 schematic

Specifications and Main Features

Frequently Asked Questions

User Manual