HP OFFICEJET J6400 User Manual
HP Officejet J6400 All-in-One series
User Guide
Podręcznik użytkownika
HP Officejet J6400 All-in-One series
User Guide
Copyright information
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of HewlettPackard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
memory card is supported by the
product. SD Logo is a trademark of its
proprietor.
Secure Digital
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see
troubleshoot.
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
10. Use only the external power
adaptor/battery provided with the
device.
Maintain and
Accessibility
The device provides a number of
features that make it accessible for
people with disabilities.
Visual
The device software is accessible for
users with visual impairments or low
vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the device control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the device software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The device doors,
buttons, paper trays, and paper
guides can be operated by users with
limited strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's Web site at
accessibility.
For accessibility information for the
Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
www.hp.com/
Contents
1 Get started
Find other resources for the product .........................................................................................8
Understand the device parts .....................................................................................................9
Front view .........................................................................................................................10
Printing supplies area .......................................................................................................10
Back view .........................................................................................................................11
Device control panel buttons and lights ............................................................................11
Connection information .....................................................................................................13
Turn off the device ..................................................................................................................13
2 Use the device
Use device control panel menus .............................................................................................14
Device control-panel message types ......................................................................................14
Status messages ..............................................................................................................15
Warning messages ...........................................................................................................15
Error messages ................................................................................................................15
Critical error messages .....................................................................................................15
Change device settings ..........................................................................................................15
Use the HP Solution Center (Windows) ..................................................................................16
Use the HP photo and imaging software ................................................................................16
Load originals .........................................................................................................................17
Load an original on the scanner glass ..............................................................................18
Load an original in the automatic document feeder (ADF) ................................................19
Select print media ...................................................................................................................20
Tips for selecting and using print media ...........................................................................20
Understand specifications for supported media ................................................................21
Understand supported sizes .......................................................................................21
Understand supported media types and weights ........................................................24
Set minimum margins .......................................................................................................25
Load media .............................................................................................................................25
Print on special and custom-sized media ...............................................................................27
Print borderless ......................................................................................................................28
Set up speed-dial entries ........................................................................................................29
Set up fax numbers as speed-dial entries or groups ......................................................... 29
Set up speed-dial entries ............................................................................................30
Set up a speed-dial group ...........................................................................................30
Print and view a list of speed-dial entries ..........................................................................31
View a list of speed-dial entries ..................................................................................31
Install the duplexer .................................................................................................................31
3 Print
Change print settings ..............................................................................................................32
Change settings from an application for current jobs (Windows) ......................................32
Change default settings for all future jobs (Windows) .......................................................32
Change settings (Mac OS) ...............................................................................................33
1
Print on both sides (duplexing) ...............................................................................................33
Guidelines for printing on both sides of a page .................................................................33
Perform duplexing .............................................................................................................33
Cancel a print job ....................................................................................................................34
4 Scan
Scan an original ......................................................................................................................35
Scan an original to a program on a computer (direct connection) ..................................... 36
Scan an original to a memory device ................................................................................36
Use Webscan via embedded Web server ...............................................................................36
Scan from a TWAIN-compliant or a WIA-compliant program ..................................................36
Scan from a TWAIN-compliant program ...........................................................................37
Scan from a WIA-compliant program ................................................................................37
Edit a scanned original ...........................................................................................................37
Edit a scanned photo or graphic .......................................................................................37
Edit a scanned document using optical character recognition (OCR) software ................37
Change scan settings .............................................................................................................38
Cancel a scan job ...................................................................................................................38
5 Copy
Make copies ...........................................................................................................................39
Cancel a copy job ...................................................................................................................40
6 Work with memory devices
Insert a memory card ..............................................................................................................41
Print DPOF photos .................................................................................................................42
View photos ............................................................................................................................42
View photos using your computer .....................................................................................43
Print an index sheet from the device control panel .................................................................43
Save photos to your computer ................................................................................................43
7 Fax
Send a fax ..............................................................................................................................44
Send a basic fax ...............................................................................................................45
Send a fax manually from a phone ...................................................................................45
Send a fax using monitor dialing .......................................................................................46
Send a fax from memory ..................................................................................................47
Schedule a fax to send later .............................................................................................47
Send a fax to multiple recipients .......................................................................................48
Send a fax to multiple recipients from the device control panel ..................................48
Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac
OS) .............................................................................................................................48
Send a color original or photo fax .....................................................................................49
Change the fax resolution and Lighter / Darker settings .................................................49
Change the fax resolution ...........................................................................................50
Change the Lighter / Darker setting ..........................................................................51
Set new default settings ..............................................................................................51
Send a fax in Error Correction Mode ................................................................................51
2
Contents
Receive a fax ..........................................................................................................................52
Receive a fax manually .....................................................................................................52
Set up backup fax reception .............................................................................................53
Reprint received faxes from memory ................................................................................54
Poll to receive a fax ..........................................................................................................54
Forward faxes to another number .....................................................................................55
Set the paper size for received faxes ................................................................................56
Set automatic reduction for incoming faxes ......................................................................56
Block junk fax numbers .....................................................................................................56
Set the junk fax mode .................................................................................................57
Add numbers to the junk fax list ..................................................................................57
Remove numbers from the junk fax list .......................................................................58
Receive faxes to your computer (Fax to PC) ....................................................................58
Activate Fax to PC ......................................................................................................58
Modify Fax to PC settings ...........................................................................................59
Change fax settings ................................................................................................................60
Configure the fax header ..................................................................................................60
Set the answer mode (Auto answer) .................................................................................60
Set the number of rings before answering ........................................................................61
Change the answer ring pattern for distinctive ring ...........................................................61
Set the fax error correction mode .....................................................................................62
Set the dial type ................................................................................................................62
Set the redial options ........................................................................................................62
Set the fax speed ..............................................................................................................62
Fax over the Internet ............................................................................................................... 63
Test fax setup .........................................................................................................................64
Use reports .............................................................................................................................64
Print fax confirmation reports ............................................................................................65
Print fax error reports ........................................................................................................65
Print and view the fax log ..................................................................................................66
Cancel a fax ............................................................................................................................66
8 Configure and manage
Manage the device .................................................................................................................67
Monitor the device ............................................................................................................68
Administer the device .......................................................................................................68
Use device management tools ...............................................................................................69
Toolbox (Windows) ...........................................................................................................69
Open the Toolbox .......................................................................................................69
Toolbox tabs ...............................................................................................................69
Embedded Web server .....................................................................................................70
To open the embedded Web server ...........................................................................70
Embedded Web server pages ....................................................................................71
HP Printer Utility (Mac OS) ...............................................................................................71
Open the HP Printer Utility ..........................................................................................72
HP Printer Utility panels ..............................................................................................72
Understand the self-test diagnostic page ................................................................................72
Understand the network configuration page ...........................................................................73
Channel range definitions .................................................................................................75
3
Configure network options ......................................................................................................75
Change basic network settings .........................................................................................75
Use the Wireless Setup Wizard ..................................................................................76
View and print network settings ..................................................................................76
Turn the wireless radio on and off ...............................................................................76
Change advanced network settings ..................................................................................76
Set link speed .............................................................................................................77
To View IP settings .....................................................................................................77
To Change IP settings ................................................................................................77
Set up faxing for the device ....................................................................................................77
Set up faxing (parallel phone systems) .............................................................................78
Choose the correct fax setup for your home or office .................................................79
Select your fax setup case ..........................................................................................80
Case A: Separate fax line (no voice calls received) ....................................................82
Case B: Set up the device with DSL ...........................................................................83
Case C: Set up the device with a PBX phone system or an ISDN line .......................84
Case D: Fax with a distinctive ring service on the same line ......................................84
Case E: Shared voice/fax line .....................................................................................85
Case F: Shared voice/fax line with voice mail .............................................................86
Case G: Fax line shared with computer modem (no voice calls received) ..................87
Case H: Shared voice/fax line with computer modem ................................................90
Case I: Shared voice/fax line with answering machine ...............................................94
Case J: Shared voice/fax line with computer modem and answering machine ...........95
Case K: Shared voice/fax line with computer dial-up modem and voice mail .............99
Serial-type fax setup .......................................................................................................101
Configure the device (Windows) ...........................................................................................101
Direct connection ............................................................................................................102
Install the software before connecting the device (recommended) ...........................102
Connect the device before installing the software .....................................................102
Share the device on a locally shared network ........................................................... 103
Network connection ........................................................................................................103
To install the device on a network .............................................................................104
To install the device software on client computers ....................................................104
To install the printer driver using Add Printer ............................................................105
Configure the device (Mac OS) ............................................................................................105
Install the software for network or direct connection .......................................................105
Share the device on a locally shared network ................................................................. 106
Set up the device for wireless communication ......................................................................107
Understand 802.11 wireless network settings ................................................................. 108
To set up wireless communication using the device control panel with wireless
setup wizard ...................................................................................................................109
To set up wireless communication using the installer (Windows) ...................................109
To set up the device on a wireless network (Mac OS) ....................................................110
To turn off wireless communication ................................................................................110
Guidelines for reducing interference on a wireless network ............................................111
Guidelines for ensuring wireless network security ..........................................................111
To add hardware addresses to a WAP .....................................................................111
Other guidelines ........................................................................................................111
Uninstall and reinstall the software .......................................................................................112
4
Contents
9 Maintain and troubleshoot
Work with print cartridges .....................................................................................................115
Supported print cartridges ..............................................................................................115
Handle the print cartridges ..............................................................................................116
Replace the print cartridges ............................................................................................116
Align the print cartridges .................................................................................................119
Clean the print cartridges ................................................................................................120
Clean the print cartridge contacts ...................................................................................121
Clean the area around the ink nozzles ...........................................................................123
Store printing supplies ....................................................................................................124
Clean the device ...................................................................................................................125
Clean the scanner glass .................................................................................................126
Clean the exterior ...........................................................................................................126
Clean the automatic document feeder ............................................................................126
General troubleshooting tips and resources .........................................................................129
Solve printing problems ........................................................................................................130
The device shuts down unexpectedly .............................................................................130
Error message appears on control-panel display ............................................................ 131
The device is not responding (nothing prints) .................................................................131
Device takes a long time to print .....................................................................................131
Blank or partial page printed ...........................................................................................132
Something on the page is missing or incorrect ...............................................................132
Placement of the text or graphics is wrong .....................................................................133
The device prints half a page, then ejects the paper ......................................................133
Poor print quality and unexpected printouts ..........................................................................133
Common poor quality printout problems .........................................................................134
Meaningless characters print ..........................................................................................134
Ink is smearing ................................................................................................................ 135
Ink is not filling the text or graphics completely ...............................................................136
Output is faded or dull colored ........................................................................................136
Colors are printing as black and white ............................................................................136
Wrong colors are printing ................................................................................................137
Printout shows bleeding colors .......................................................................................137
Colors do not line up properly .........................................................................................137
Lines or dots are missing from text or graphics ..............................................................138
Solve paper-feed problems ...................................................................................................138
Solve scan problems ............................................................................................................139
Scanner did nothing ........................................................................................................140
Scan takes too long ........................................................................................................140
Part of the document did not scan or text is missing .......................................................140
Text cannot be edited .....................................................................................................141
Error messages appear ..................................................................................................141
Scanned image quality is poor ........................................................................................141
Scan defects are apparent ..............................................................................................142
5
Solve copy problems ............................................................................................................143
No copy came out ...........................................................................................................143
Copies are blank .............................................................................................................144
Documents are missing or faded ....................................................................................144
Size is reduced ...............................................................................................................144
Copy quality is poor ........................................................................................................145
Copy defects are apparent .............................................................................................145
The device prints half a page, then ejects the paper ......................................................145
Error messages appear ..................................................................................................146
Solve fax problems ...............................................................................................................146
The fax test failed ...........................................................................................................146
Solve network problems .......................................................................................................158
Solve wireless problems .......................................................................................................160
Solve photo (memory card) problems ...................................................................................161
The device cannot read the memory card ......................................................................161
The device cannot read photos on the memory card ......................................................162
The device prints half a page, then ejects the paper ......................................................162
Troubleshoot installation issues ............................................................................................162
Hardware installation suggestions ..................................................................................162
Software installation suggestions .................................................................................... 163
Clear jams ............................................................................................................................164
Clear paper jams ............................................................................................................164
Avoid paper jams ............................................................................................................166
A HP supplies and accessories
Order printing supplies online ...............................................................................................167
Supplies ................................................................................................................................167
Supported print cartridges ..............................................................................................167
HP media ........................................................................................................................167
B Support and warranty
Obtain electronic support ......................................................................................................168
Warranty ...............................................................................................................................169
Obtain HP telephone support ...............................................................................................170
Before you call ................................................................................................................170
Support process .............................................................................................................. 170
HP support by phone ......................................................................................................170
Phone support period ...............................................................................................171
Telephone support numbers .....................................................................................171
Placing a call .............................................................................................................172
After the phone support period .................................................................................172
Additional warranty options .............................................................................................172
HP Quick Exchange Service (Japan) ..............................................................................173
HP Korea customer support ...........................................................................................173
Prepare the device for shipment ...........................................................................................174
Remove the device control-panel faceplate ....................................................................174
Remove the print cartridges before shipment .................................................................175
Remove the duplexer ......................................................................................................176
Remove the output tray ..................................................................................................177
Pack the device ....................................................................................................................177
6
Contents
C Device specifications
Physical specifications ..........................................................................................................179
Product features and capacities ...........................................................................................179
Processor and memory specifications ..................................................................................180
System requirements ............................................................................................................180
Network protocol specifications ............................................................................................181
Embedded Web server specifications ................................................................................... 181
Print specifications ................................................................................................................182
Scan specifications ...............................................................................................................182
Fax specifications .................................................................................................................182
Environmental specifications ................................................................................................183
Electrical specifications .........................................................................................................183
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............183
Memory card specifications ..................................................................................................183
D Regulatory information
FCC statement .....................................................................................................................186
Notice to users in Korea .......................................................................................................186
VCCI (Class B) compliance statement for users in Japan ....................................................187
Notice to users in Japan about the power cord .....................................................................187
Toxic and hazardous substance table ..................................................................................187
LED indicator statement .......................................................................................................187
Noise emission statement for Germany ................................................................................188
Notice to users of the U.S. telephone network: FCC requirements ....................................... 189
Notice to users of the Canadian telephone network .............................................................190
Notice to users in the European Economic Area ..................................................................191
Notice to users of the German telephone network ................................................................191
Australia wired fax statement ................................................................................................191
Regulatory information for wireless products ........................................................................192
Exposure to radio frequency radiation ............................................................................192
Notice to users in Brazil ..................................................................................................192
Notice to users in Canada ..............................................................................................192
Notice to users in Taiwan ...............................................................................................193
European Union regulatory notice ..................................................................................194
Regulatory model number ....................................................................................................194
Declaration of conformity ......................................................................................................195
Environmental product stewardship program .......................................................................196
Paper use .......................................................................................................................196
Plastics ......................................................................................................................
.....196
Material safety data sheets .............................................................................................196
Recycling program ..........................................................................................................196
HP inkjet supplies recycling program ..............................................................................196
Disposal of waste equipment by users in private households in the European Union ....197
Energy Star® notice ........................................................................................................ 198
Index...........................................................................................................................................199
7
1 Get started
This guide provides details about how to use the device and to resolve problems.
•
Find other resources for the product
Understand the device parts
•
Turn off the device
•
NOTE: If you are using the device with a computer running Windows 2000,
Windows XP Starter Edition, or Windows XP x64, some features might not be
available. For more information, see
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Operating system compatibility.
Setup poster
Readme file and release notes
Toolbox (Microsoft
Windows®)
HP Printer Utility (Mac OS) Contains tools to configure
Device control panel Provides status, error, and
Logs and reports Provides information about
®
Provides illustrated setup
information.
Provide late-breaking
information and
troubleshooting tips.
Provides information about
print cartridge health and
access to maintenance
services.
For more information, see
Toolbox (Windows).
print settings, calibrate the
device, clean the print
cartridges, print the
configuration page, order
supplies online, and find
support information from the
Web site.
For more information, see
Printer Utility (Mac OS).
warning information about
operations.
events that have occurred.
A printed version of the
document is provided with
the device.
Included on the Starter CD.
The Toolbox is typically
installed with the device
software as an available
installation option.
The HP Printer Utility is
typically installed with the
device software.
HP
For more information, see
Device control panel buttons
and lights.
For more information, see
Monitor the device.
8 Get started
(continued)
Resource Description Location
Self-Test diagnostic page
Device information:
•
◦
◦
◦
◦
Number of pages printed
•
from the trays and
accessories
Ink levels
•
HP Web sites Provide the latest printer
HP telephone support Lists information to contact
HP photo and imaging
software help
software, and product and
support information.
HP. During the warranty
period, this support is often
free of charge.
Provides information about
using the software.
Understand the device parts
This section contains the following topics:
•
Front view
Printing supplies area
•
Back view
•
Device control panel buttons and lights
•
Connection information
•
Product name
Model number
Serial number
Firmware version
number
For more information, see
Understand the self-test
diagnostic page.
www.hp.com/support
www.hp.com
For more information, see
Obtain HP telephone support.
For more information, see
Use the HP photo and
imaging software.
Understand the device parts 9
Chapter 1
Front view
1 Automatic document feeder (ADF)
2 Device control panel
3 Memory card slots
4 Output tray extension
5 Output tray
6 Input tray
7 Scanner glass
8 Scanner lid
Printing supplies area
1 Print-carriage access door
2 Print cartridges
10 Get started
Back view
1 Duplexer
2 Duplexer latch
3 Ethernet port
4 Power input
5 1-Line (fax), 2-EXT (phone)
6 Rear universal serial bus (USB) port
7 Document feeder tray
Device control panel buttons and lights
The following diagram and related table provide a quick reference to the device control
panel features.
Label Name and Description
1
2 START SCAN: Starts a scan job and sends it to the destination you selected using the Scan
3 PRINT PHOTOS: Selects the photo function. Use this button to print photos from a memory
Scan To: Presents the Scan To menu for selecting a scan destination.
To button.
card.
Understand the device parts 11
Chapter 1
(continued)
Label Name and Description
4
5
6 Setup: Presents the Setup Menu for generating reports and other maintenance settings, and
7
8
9
10
11
12
13 START FAX Black: Starts a black-and-white fax job.
14 START FAX Color: Starts a color fax job.
15
16 Power: Turns the device on or off. The Power button is lit when the device is on. The light
17 Auto answer light: When this is lit, the device automatically answers incoming phone calls.
18 Auto Answer: When this button is lit, the device automatically answers incoming phone
19
20 Redial/Pause: Redial the most recently dialed number, or insert a 3-second pause in a fax
21
START PC COPY Black: Starts a black-and-white copy job.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer
must be turned on and you must be logged on, and the software must be installed and
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed
and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available when you turn
on the computer.
START PC COPY Color: Starts a color copy job.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer
must be turned on and you must be logged on, and the software must be installed and
running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed
and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available when you turn
on the computer.
accessing the Help menu. The topic that you select from the Help menu opens a help
window on your computer screen.
Back: Moves you one level up in the menu.
Left arrow: Decreases values on the display.
OK: Selects a menu or a setting on the display.
Right arrow: Increases values on the display.
Cancel: Stops a job, exits a menu, or exits settings.
Speed Dial: Selects a speed-dial number.
One-touch speed-dial buttons: Access the first five speed-dial numbers.
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
When off, the device does not answer any incoming fax calls.
calls. When off, the device does not answer any incoming fax calls.
The button name and functionality depends on the country/region in which the device is sold.
Resolution: Adjusts the resolution for the fax you are sending.
Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax
calls. You are required to subscribe to a caller ID service to use this feature.
number.
Fax Menu: Presents the Fax menu for selecting fax options.
12 Get started
(continued)
Label Name and Description
22
23 Attention light: When blinking, the attention light indicates an error has occurred that
24 Display: View menus and messages.
25 Print cartridge indicators: Indicates which print cartridge needs servicing.
26
Keypad: Enters values.
requires your attention.
Photo Menu: Presents the Photo menu for selecting options.
Connection information
Description Recommended
USB connection
Ethernet (wired)
connection
Printer sharing
802.11 wireless Up to five computers
number of connected
computers for best
performance
One computer
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
Up to five computers
connected to the device
using a hub or router.
Up to five computers.
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
connected to the device
using a hub or router.
Turn off the device
The device has two off modes. The soft off is a mode that draws a very small amount
of electricity and allows for a faster boot-up time than starting from a hard off. The hard
off mode draws no electricity. Both modes only are deactivated using the Power button.
Supported software
features
All features are
supported.
All features are
supported, including
Webscan.
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
All features are
supported, including
Webscan.
Setup instructions
Follow the setup poster
guide for detailed
instructions.
Follow the instructions
in the getting started
guide, and then see
Configure network
options in this guide for
further instructions.
Follow the instructions
in Share the device on a
locally shared network.
Follow the instructions
in Set up the device for
wireless communication.
Turn off the device 13
2 Use the device
This section contains the following topics:
•
Use device control panel menus
Device control-panel message types
•
Change device settings
•
Use the HP Solution Center (Windows)
•
Use the HP photo and imaging software
•
Load originals
•
Select print media
•
Load media
•
Print on special and custom-sized media
•
Print borderless
•
Set up speed-dial entries
•
Install the duplexer
•
Use device control panel menus
The following sections provide a quick reference to top-level menus that appear on the
control-panel display. To display a menu, press the menu button for the function you
want to use.
• Scan menu: Presents a list of destinations. Some destinations require the HP
Photosmart Software to be loaded.
• Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax
menu. Menu options include:
◦ Modifying resolution
◦ Lightening/darkening
◦ Sending delayed faxes
◦ Setting up new defaults
• Photo menu: Menu options include:
◦ Selecting print options
◦ Using special features
◦ Editing
◦ Transferring to a computer
◦ Selecting a proof sheet
Device control-panel message types
This section contains the following topics:
•
Status messages
Warning messages
•
14 Use the device
• Error messages
Critical error messages
•
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the status message READY appears if the device is turned on.
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is a low ink
warning. These messages appear until you resolve the condition.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a
blinking red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the
device, and then turn it on again. In most situations, this action solves the problem. If
the message persists, your device might need service. For more information, see
Support and warranty.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can
be cleared by pressing the Power button to turn off the device, and then turning it on
again. If a critical error persists, service is required. For more information, see
and warranty.
Support
Change device settings
You can change the device settings from these places:
• From the device control panel.
• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For
more information, see
NOTE: When you are configuring settings in HP Solution Center or in the HP
Device Manager, you cannot see the settings that have been configured from the
device control panel.
Use the HP photo and imaging software.
Change device settings
15
Chapter 2
To change settings from the device control panel
1. At the device control panel, press the menu button for the function you are using
(for example, Fax Menu).
2. To reach the option that you want to change, use one of the following methods:
• Press a control-panel button, and then use the left or right arrow keys to adjust
the value.
• Select the option from the menu on the control-panel display.
3. Select the value that you want, and then press OK.
To change settings from the HP Solution Center (Windows)
▲ See
To change settings from the HP photo and imaging software (Mac OS)
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click an item that you want to change.
Use the HP photo and imaging software.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the
HP Photosmart Software. Use the HP Solution Center to change print settings, order
supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall the HP Photosmart Software, and then reinstall the
software. For more information, see the onscreen Help that came with the device.
For information about opening the HP Solution Center, see
imaging software.
Use the HP photo and
Use the HP photo and imaging software
You can use the HP photo and imaging software to access many features that are not
available from the device control panel.
The software is installed on your computer during setup. For further information, see
the setup documentation that came with your device.
Access to the HP photo and imaging software differs by operating system (OS). For
example, if you have a Windows computer, the HP photo and imaging software entry
point is the HP Photosmart Software window. If you have a Macintosh computer, the
HP photo and imaging software entry point is the HP Photosmart Studio window.
16 Use the device
Regardless, the entry point serves as the launching pad for the HP photo and imaging
software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
• On the Windows desktop, double-click the HP Photosmart Software icon.
• In the system tray at the far right of the Windows taskbar, double-click the HP
Digital Imaging Monitor icon.
• On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Photosmart Software.
2. If you have more than one HP device installed, select the tab with your product's
name.
NOTE: On a Windows computer, the features available in the HP Photosmart
Software vary depending on the devices you have installed. The software is
customized to show icons that are associated with the selected device. If the
selected device is not equipped with a particular feature, then the icon for that
feature does not appear in the software.
TIP: If the HP Photosmart Software on your computer does not contain any
icons, an error might have occurred during the software installation. To correct
this, use the Control Panel in Windows to completely uninstall the
HP Photosmart Software; then reinstall the software. For more information, see
the setup poster that came with your device.
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select your device from the Device drop-down menu.
From here, you can scan, import documents, and perform maintenance
procedures such as checking the ink levels for the print cartridges.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Load originals
You can load an original for a copy or a scan job on the scanner glass or in the
automatic document feeder (ADF). For more information on loading media in the main
tray, see
Load media.
Load originals 17
Chapter 2
This section contains the following topics:
•
Load an original on the scanner glass
Load an original in the automatic document feeder (ADF)
•
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Load an original on the scanner glass
You can copy or scan up to letter- or A4-size originals by loading them on the glass.
NOTE: Many of the special features will not work correctly if the glass and lid
backing are not clean. For more information, see
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Clean the device.
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print side down in the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
3. Close the lid.
18 Use the device
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided or two-sided, single- or multiple-page, A4- or
letter-size document by placing it in the document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed
using the ADF. Some features do not work when you load your originals in the
ADF. You must load your originals on the glass.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must be logged on, and the software must be
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
The document feeder tray holds a maximum of 35 sheets of plain paper.
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Place the
pages so that the top edge of the document goes in first. Slide the media into the
automatic document feeder until you hear a beep or see a message on the display
indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the device.
Load originals 19
Chapter 2
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at
media.
This section contains the following topics:
•
Tips for selecting and using print media
Understand specifications for supported media
•
Set minimum margins
•
Tips for selecting and using print media
For the best results, observe the following guidelines.
• Always use media that conforms to the device specifications. For more
information, see
• Load only one type of media at a time into a tray.
• Load media print-side down and aligned against the right and back edges of the
tray. For more information, see
• Do not overload the trays. For more information, see
supported media.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
Understand specifications for supported media.
www.hp.com for more information about HP
Load media.
Understand specifications for
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up.
Photo media
• Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
20 Use the device
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the output tray.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
•
Understand supported sizes
Understand supported media types and weights
•
Understand supported sizes
Media size Input tray
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11
inches)
U.S. Legal (216 x 356 mm; 8.5 x 14
inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x
10.5 inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12
inches)
B5 (ISO) (176 x 250 mm; 6.9 x 9.8
inches)
B7 (88 x 125mm; 3.5 x 4.9 inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
Borderless A4 (210 x 297 mm; 8.3 x
11.7 inches)
Duplexer ADF
Select print media
21
Chapter 2
(continued)
Media size Input tray
Borderless A5 (148 x 210 mm; 5.8 x
8.3 inches)
Borderless B5 (182 x 257 mm; 7.17 x
10.12 inches)
HV (101 x 180 mm; 4.0 x 7.1 inches)
Duplexer ADF
Cabinet size (120 x 165 mm; 4.7 x 6.5
inches)
13 x 18 cm (5 x 7 inches)
Borderless cabinet (120 x 165 mm; 4.7
x 6.5 inches)
Borderless 13 x 18 cm (5 x 7 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm;
4.12 x 9.5 inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x
235 mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205
mm; 3.5 x 8.1 inches)
Cards
Index card (76.2 x 127 mm; 3 x 5
inches)
Index card (102 x 152 mm; 4 x 6 inches)
Index card (127 x 203 mm; 5 x 8 inches)
A6 card (105 x 148.5 mm; 4.13 x 5.83
inches)
Borderless A6 card (105 x 148.5 mm;
4.13 x 5.83 inches)
Hagaki** (100 x 148 mm; 3.9 x 5.8
inches)
Ofuku hagaki**
Borderless hagaki (100 x 148 mm; 3.9
x 5.8 inches)**
Photo media
22 Use the device
(continued)
Media size Input tray
Photo media (102 x 152 mm; 4 x 6
inches)
Photo media (5 x 7 inches)
Photo media (8 x 10 inches)
Photo media (10 x 15 cm)
Photo L (89 x 127 mm; 3.5 x 5 inches)
2L (178 x 127 mm; 7.0 x 5.0 inches)
Duplexer ADF
Borderless photo media (102 x 152
mm; 4 x 6 inches)
Borderless photo media (5 x 7 inches)
Borderless photo media (8 x 10 inches)
Borderless photo media (8.5 x 11
inches)
Borderless photo media (10 x 15 cm)
Borderless Photo L (89 x 127 mm; 3.5
x 5 inches)
Borderless 2L (178 x 127 mm; 7.0 x
5.0 inches)
Borderless B5 (182 x 257 mm; 7.2 x
10.1 inches)
Borderless B7 (88 x 125mm; 3.5 x 4.9
inches)
Borderless 4 x 6 tab (102 x 152 mm; 4
x 6 inches)
Borderless 10 x 15 cm tab
Borderless 4 x 8 tab (10 x 20 cm)
Borderless HV (101 x 180 mm; 4.0 x
7.1 inches)
Borderless double A4 (210 x 594 mm;
8.3 x 23.4 inches)
4 x 6 tab (102 x 152 mm; 4 x 6 inches)
10 x 15 cm tab
4 x 8 tab / 10 x 20 cm tab
Other media
Select print media
23
Chapter 2
(continued)
Media size Input tray
Custom-sized media between 76.2 to
Duplexer ADF
216 mm wide and 127 to 610 mm long
(3 to 8.5 inches wide and 5 to 24
inches long)
Custom-sized media (ADF) between
127 to 216 mm wide and 241 to 305
mm long (5 to 8.5 inches wide and 9.5
to 12 inches long)
Panorama (4 x 10 inches, 4 x 11
inches, and 4 x 12 inches)
Borderless panorama (4 x 10 inches, 4
x 11 inches, and 4 x 12 inches)
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
Tray Type Weight Capacity
Input tray Paper
Transparencies Up to 70 sheets
Photo media
Labels Up to 100 sheets
Envelopes
Cards
Duplexer Paper
Output tray
All supported media Up to 150 sheets of
ADF Paper
60 to 105 g/m
(16 to 28 lb bond)
280 g/m
(75 lb bond)
75 to 90 g/m
(20 to 24 lb bond
envelope)
Up to 200 g/m
(110 lb index)
60 to 105 g/m
(16 to 28 lb bond)
60 to 90 g/m
2
Up to 250 sheets of
plain paper
(25 mm or 1 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
(17 mm or 0.67 inch
stacked)
2
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
2
2
Up to 80 cards
Not applicable
plain paper (text
printing)
2
Plain paper: 35 sheets
24 Use the device
Tray Type Weight Capacity
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
(16 to 24 lb bond) Legal and special
paper: 20 sheets
Media (1) Left
U.S. Letter
U.S. Legal
A4
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
Envelopes 3.0 mm (0.12
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
Load media
This section provides instructions for loading media into the device.
margin
3.0 mm (0.12
inch)
inch)
(2) Right
margin
3.0 mm (0.12
inch)
3.0 mm (0.12
inch)
(3) Top
margin
3.0 mm (0.12
inch) - singlesided printing
14 mm (0.55
inch) - duplex
printing
3.0 mm (0.12
inch)
(4) Bottom
margin*
3.0 mm (0.12
inch)
14 mm (0.55
inch) duplex
printing
14.0 mm
(0.55 inch)
Load media
25
Chapter 2
To load Tray 1 (main tray)
1. Lift the output tray.
2. Insert the media print-side down along the right of the tray. Make sure the stack of
media aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Do not load paper while the device is printing.
3. Slide the media guide in the tray to adjust it for the media size that you have
loaded, and then lower the output tray.
4. Pull out the extension on the output tray.
26 Use the device
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