• Configuring the OmniBook with the BIOS Setup Utility
• Updating the OmniBook BIOS
• Testing the OmniBook with HP Diag Tools
• Using Power Management in Windows 95
• Using Enhanced Video and Dual Monitors (Windows 95 and Windows 98)
• Expanding the Hibernate Partition When Adding RAM
Recovering and Reinstalling Software
• Recovering Software
• Reinstalling the Online User’s Guide on an OmniBook XE
• Reinstalling Service Pack 4a (Windows NT 4.0)
Modem Information
• Modem Dialing in France, Belgium, and Spain (OmniBook XE)
• Modem Dialing in Spain (OmniBook XE2)
• Modem Specifications
Troubleshooting
• Audio Problems
• CD-ROM Drive Problems
• Display Problems
• Hard Disk Drive Problems
• Heat Problems
• Keyboard, Touch Pad, and Mouse Problems
• Infrared Problems
• Memory Problems
• Modem Problems
• PC Card (PCMCIA) Problems
• Performance Problems
• Port Replicator Problems
• Power and Battery Problems
• Printing Problems
• Serial, Parallel, and USB Problems
• Startup Problems
1
Specifications
• OmniBook XE Hardware Specifications
• OmniBook XE2 Hardware Specifications
• Software System Resources
2
Configuring the OmniBook with the BIOS Setup
Utility
The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that enables you
to make changes to the system configuration and tailor the operation of your OmniBook to your
individual work needs.
The settings made in the BIOS Setup utility control the hardware and therefore have a
fundamental effect on how the OmniBook operates.
This page describes the BIOS Setup utility menus and options in detail.
To run the BIOS Setup utility
1. Close all applications, then shut down Windows and restart the OmniBook.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. The pointing devices are not active in the BIOS Setup utility. Press the RIGHT and LEFT
arrow keys to move among menus. Press the DOWN and UP arrow keys to move among
options in a menu. Press F5 or F6 to move through values for the current option or press
ENTER to display a list of choices. See the tables below for more information.
4. After you select the options you want, press F10 or use the Exit menu to exit the BIOS Setup
utility.
If the settings cause a conflict between devices during reboot, the system prompts you to run
BIOS Setup, and the conflicting settings are marked.
Main MenuDefault
BIOS RevisionShows the current BIOS version.Detected
automatically.
System TimeSets the time using 24-hour format. Values set
take effect immediately.
System DateSets the date using mm/dd/yyyy format.
Diskette ASets the floppy drive type.Floppy disk drive
type detected and
set automatically.
Primary MasterSets the hard disk drive type and various
parameters.
Secondary MasterSets the CD-ROM drive type and various
parameters.
Display DeviceSwitches between the built-in display (LCD), an
external display (CRT) if attached, and both.
PS/2 MouseEnables or disables the pointing devices.Enabled
ZV PortSets whether zoomed video function is enabled,
to connect from a PC card to a VGA controller.
Hard disk drive
detected and set
automatically.
CD-ROM drive
detected and set
automatically.
LCD/CRT
Enabled
3
Quiet BootWhen enabled, hides summary of
power-on self-test and messages during boot.
System MemoryShows the system memory size.640KB
Extended MemoryShows the extended memory size.Detected
Enabled
automatically.
Advanced MenuDefault
Serial portSets how the serial port is configured by the
BIOS (specified or automatic).
Base I/O addressSets the I/O address and interrupt.3F8 IRQ4
Enabled
IrDA portSets how the infrared port is configured by the
BIOS (specified or automatic).
ModeWhen IrDA port is enabled, sets the hardware to
support SIR (Standard IR) or FIR (Fast IR) infrared
communications. (Driver installation is required.)
Base I/O addressWhen IrDA port is enabled, sets the I/O address
and interrupt.
DMA channelWhen Fast IR mode is enabled, sets the DMA
channel.
Parallel PortSets how the parallel port is configured by the
BIOS (specified or automatic).
ModeSets the port to output only, bi-directional, ECP
mode, or EPP mode.
Base I/O addressSets the I/O address.378 IRQ7
DMA channelWhen ECP mode is enabled, sets the DMA
channel.
Local Bus IDE AdapterEnables the primary (hard drive) and secondary
(CD-ROM drive) controllers.
Floppy disk controllerEnables the floppy disk drive.Enabled
Disabled
SIR
2F8 IRQ3
DMA 3
Enabled
Bi-directional
DMA 1
Both
Security MenuDefault
User Password IsShows if a user password is set.Clear
Supervisor Password IsShows if a supervisor password is set.Clear
Set User PasswordPress ENTER to set, change, or clear user
password. Password length can be no longer
than 8 characters, 0-9, A-Z.
Set Supervisor
Password
Password on bootSets whether a user password is required when
Power (APM)
Press ENTER to set, change, or clear supervisor
password. This password protects BIOS Setup
settings.
Enabled
the computer boots.
Default
Menu*
PM ControlDisables power management, or enables itBattery Powered
4
either always or when on battery power only.Only
When Battery
Exists
or
Only
Power SavingsSets the combination of power management
features for your usage. (Choose Customize if
you want to set any of the Timeout options.)
Standby TimeoutSets the period of inactivity after which the
computer goes from On to Standby power mode.
Suspend TimeoutSets the period of inactivity after which the
computer goes from Standby to Suspend power
mode.
Hibernate TimeoutSets whether the computer goes from Suspend
to Hibernate power mode after the indicated
period of inactivity.
Hard Disk TimeoutSets the period of inactivity after which the hard
disk stops spinning.
Video TimeoutSets the period of hard disk inactivity after which
the screen is turned off.
Power Button ModeSets the action (Suspend or Off) of the blue
power button when pressed for less than 4
seconds.
Resume on Modem RingSets whether the system resumes from Suspend
if a ring signal is received.
Resume on TimeSets whether the system resumes from Suspend
at a defined time of day.
Maximum Battery
Life
2 minutes
2 minutes
2 hours
1 minute
Off
Suspend
Off
Off
Resume TimeSets the 24-hour time when the system resumes
from Suspend if enabled.
Cooling ControlSets mode for reduction of CPU temperature to
Silence (less cooling) or Performance (more
cooling).
Performance
Boot MenuDefault
Removable Devices
Hard Drive
ATAPI CD-ROM Drive
Shows the order of boot devices. Move the
entries to change the order. Removable Devices
include the floppy disk drive.
1. Removable
Devices
2. Hard Drive
3. ATAPI
CD-ROM Drive
Exit Menu
Exit Saving ChangesSaves Setup changes to CMOS, exits, and
reboots.
Exit Discarding ChangesDiscards Setup changes since last save, exits,
and reboots. Does not affect security, date, or
time changes.
Load Setup DefaultsRestores default settings, stays in Setup. Does
not affect security, date, or time changes.
Discard ChangesDiscards Setup changes since last save, stays in
Setup. Does not affect security, date, or time
5
changes.
Save ChangesSaves Setup changes to CMOS and stays in
Setup. Security settings are saved when
changed.
6
Updating the OmniBook BIOS
Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the OmniBook.
Updates will be available from HP Customer Care. Visit the Support website at
http://www.hp.com/omnibook. Download the BIOS update to a floppy disk.
CAUTION: Because a BIOS update replaces the previous version, it is
important you follow these instructions exactly. Otherwise, the OmniBook
may be damaged. The BIOS update process resets the configuration
settings in the BIOS Setup utility, and it erases any BIOS passwords.
To update the BIOS
1. Remove any PC Cards.
2. If the OmniBook is docked, undock it.
3. Connect the AC adapter to the OmniBook.
4. Insert the BIOS Update disk in the floppy disk drive.
5. Restart the computer.
6. Follow the onscreen instructions. This starts a process that takes approximately 1 minute.
Once the update process begins, do not interrupt it.
7. When the process is completed, reboot the computer again.
7
Testing the OmniBook with HP Diag Tools
The OmniBook HP Diag Tools provide two levels of system hardware testing:
• Automated testing using the basic hardware test.
• Advanced testing using the individual hardware tests.
The tests are designed to run after the system reboots. This ensures that the computer will be in a
predictable state, so the diagnostic program can properly test the hardware components. The tests
are non-destructive and are designed to preserve the state of the computer. The OmniBook
reboots when you exit the program so drivers can be loaded.
To create a diagnostic floppy disk
You will need to create a diagnostic floppy disk to run the diagnostic tests on an OmniBook XE.
NOTE: If you have an OmniBook XE2, you do not need to run the diagnostics
from a floppy disk; however, it’s a good idea to create a diagnostic disk
in case something happens to your hard drive.
After inserting a formatted floppy disk in the floppy drive, do one of the following to create a
diagnostic floppy disk:
• On an OmniBook with a factory software installation, run diaginst from the \Dmi\Hpdiags
directory on the hard disk.
• On any computer with World Wide Web access, download the diagnostic software package
from the OmniBook website (http://www.hp.com/omnibook), run this file to unpack the files,
then run diaginst to create the diagnostic disk.
To run the diagnostic test
1. If you have an OmniBook XE or XE2, insert the diagnostic disk in the floppy drive and
restart the computer.
or
If you have an OmniBook XE2, restart the computer; when you see the HP logo, press F10 to
start the diagnostics utility.
2. When you see the initial diagnostics screen, press F2 twice to continue.
In case the initial diagnostics screen does not appear:
• If you ran the diagnostics from a floppy disk, run scandisk on the floppy disk. If you
discover errors on the disk, create a new diagnostic disk, using a different floppy disk,
before running the test again.
• If you ran the diagnostics from the hard disk, create a diagnostics floppy disk (according
to the procedure above) and then follow step 1 above.
3. When the hardware detection finishes, check the list of detected hardware.
If a device is not detected or fails its test below, it may be configured incorrectly in the BIOS
Setup utility. You can confirm the problem by running BIOS Setup and checking the settings.
4. Run the basic test. Press F2 twice to start the basic hardware test.
8
5. Wait until the test has finished.
6. If you intend to exit without running advanced tests, press F4 twice to save system and test
information in the Support Ticket log file, HPSUPPT.TXT. Then remove the diagnostic disk
(if you used one) and press F3 twice to exit.
7. Optional: Run the advanced tests. Press F2 twice to open the advanced test screen.
8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press
the following keys to run tests:
ENTERRuns the highlighted test.
F5 or SPACEMarks or unmarks the highlighted test.
F6Marks or unmarks all tests in the current menu.
F7Marks or unmarks all tests in all menus.
F10Runs all marked tests.
9. When you have finished running tests, press ESC to exit the advanced tests.
10. Optional: Save system and test information. Press F4 to create the Support Ticket log file,
HPSUPPT.TXT.
NOTE: If you ran the diagnostics from a floppy disk, the log file is stored on the
diskette. If you ran the diagnostics from the hard disk (by pressing F10),
the log file is stored on a hidden partition on the hard disk.
11. To exit, remove the diagnostic disk (if you used one), and press F3 twice to exit and reboot.
12. Optional: Check the Support Ticket log. The Support Ticket log file contains a list of all
test results and errors. If you ran the diagnostics from a floppy disk, you can open the
HPSUPPT.TXT file with a text editor, such as Notepad. To open a log file that was stored on
your hard disk, go to the C:\DMI\DiagTools directory and double-click HPSUPPT.EXE; this
displays the log file in Notepad.
9
Using Power Management in Windows 95
Several power management features are built directly into the Windows 95 operating system. For
example, there is a battery meter, you can put the IDE disk drive into low power mode, and you
can manually suspend the system from the taskbar. You set these features using the Power applet
in the Windows 95 control panel.
In addition to these Windows 95 features, the OmniBook BIOS provides additional capabilities.
Through the BIOS Setup utility, you can:
• Enable or disable the power management feature.
• Specify the amount of time before the computer goes into Standby, Suspend, or Hibernate
mode.
• Automatically turn off the hard disk or monitor after a period of inactivity.
• Set the action of the blue power button.
• Set options for resuming from Suspend mode.
To customize the system power management settings
1. Close all applications, then shut down Windows and restart the OmniBook.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. Press the RIGHT arrow key to point to the Power menu.
4. Press the DOWN arrow key to go to the option you wish to change. (See the Power (APM)
Menu table for descriptions of the various options).
NOTE: In order to change any of the timeout settings, you must first set the
Power Savings option to Customize.
5. Press F5 or F6 until you have selected the desired value.
6. Repeat steps 4 and 5 to change other power settings
7. When you’re finished, press F10 or use the Exit menu to exit the BIOS Setup utility.
10
Using Enhanced Video and Dual Monitors
(Windows 95 and Windows 98)
Standard video drivers are installed on your OmniBook for various settings of screen area and
colors, as well as for screen zoom capabilities. If you wish to use additional video features such
as Stretch and Rotate, you can install a supplemental video driver. You also need to install this
video driver in order to use your OmniBook with dual monitors in Windows 95.
To install the supplemental video driver
1. In Windows Explorer, open the folder c:\omnibook\drivers\video\control.
2. Double-click Setup.
3. Click Start, Settings, Control Panel
4. Double-click Display.
5. Select the Settings tab, choose either High Color (16 bit) or True Color (24 bit), and click
OK.
Do not select 256 colors, since the background is sometimes distorted.
To use the video control panel
After you have installed the supplemental video driver, a video control panel is available.
1. Click Start, Settings, Control Panel.
2. Double-click Display.
3. Select the LynxE tab and use the controls available there for additional features, such as
Stretch and Rotate, turning LCD (built-in display) and CRT (external monitor) on and off,
and enabling video hot keys.
To use two monitors in dual mode
You can use two monitors with your OmniBook, either in dual mode, effectively expanding your
screen real estate, or in simultaneous mode, displaying the same screen twice.
NOTE: Windows NT 4.0 does not support dual display mode.
The LCD monitor that is part of the OmniBook is the primary display (Monitor 1), and a second
CRT monitor attached to the rear video port is the secondary display (Monitor 2). You can also
switch from one monitor to the other (using only one at a time) by pressing Fn+F12.
To enable the dual monitor display in Windows 95 or Windows 98:
NOTE: In Windows 95, you must first install the supplemental video driver (see
instructions above).
1. Click Start, Settings, Control Panel.
2. Double-click Display.
3. Select the Settings tab.
11
4. Position the second monitor to the right or left of your OmniBook display to match your
monitor location.
5. Select each monitor and set the colors and screen area to the desired values. The following
settings support dual display mode:
• Set a 12.1-inch display to 256 colors or High Color (16 Bit) with an 800
(If you have upgraded your video memory to 4MB, your settings should be the same as
for 2MB.)
• Set a 13.3-inch display to 256 colors with a 1024
your video memory to 4MB, you can choose 256 colors or High Color.)
6. Make sure that the Settings box “Extend my Windows desktop onto this monitor” is checked.
Here are some other limitations to be aware of as you choose your monitor settings:
• The sum of the video memory used by both monitors must be less than the total video
memory size. Your OmniBook comes with 2 MB memory installed.
• Monitor 1 has to be in the same resolution as the panel size. For example, if the panel is
800
×600, the resolution selected for the Monitor1 must be exactly 800×600 in order to enable
dual display mode.
• Monitor 1 can be set to 256 colors or High Color (16 Bit), not True Color (24 bit), since
Virtual Refresh can be supported only in 256 color and High Color (16 Bit) modes. Monitor 2
can be set to 256 colors or High Color (16 Bit) only, unless you have added video memory to
the standard 2 MB configuration.
• Monitor 1 and Monitor 2 cannot both be in 256 color mode.
• Settings cannot be changed on Monitor 2 if DirectDraw is enabled—for example, if video is
playing—since the display driver cannot reallocate the display memory for dual display
support.
×768 screen area. (If you have upgraded
×600 screen area.
• Under dual display mode, only the software cursor can be used. There is no hardware cursor
available under Virtual Refresh mode.
• Dual display mode is not available if you are currently in a special mode from the LynxE
video control panel settings, such as Rotation or Stretch.
• Games that use the DirectDraw API cannot run in dual display mode. You will be prompted
to disable Monitor 2 before running the game.
12
Expanding the Hibernate Partition When Adding
RAM
The OmniBook comes with either 32 or 64 megabytes (MB) of random access memory (RAM)
installed, and the size of the Hibernate partition is set appropriately. You can add up to 128 MB
of additional RAM without changing the size of the Hibernate partition.
However, if you add more than 128 MB of additional RAM, so that your total RAM is greater
than 192 MB, you must change the size of the Hibernate partition. This partition is automatically
used to save your current session from RAM when battery level is low. As a result, you must
provide a sufficiently large Hibernate partition to accommodate all the information stored in
RAM; otherwise, you risk losing work in progress.
Expanding the Hibernate partition on an OmniBook XE
Expanding the Hibernate partition on an OmniBook XE2
13
Expanding the Hibernate Partition on an
OmniBook XE
You can create the Hibernate partition by booting from the Recovery CD. The partitioning and
recovery process takes approximately 20 minutes—do not interrupt the process or unplug the AC
adapter until the process is completed.
CAUTION: This procedure will format the hard disk drive and erase all data
on the disk. Be sure to back up all data from your hard disk before you
begin this procedure. After the hard disk drive is formatted, you’ll need to
reinstall any applications.
To expand the hibernate partition
1. Back up all data from your hard disk.
2. If you wish to install additional RAM, do so now.
3. Connect the AC adapter to the OmniBook.
4. Insert the bootable Recovery CD in the CD-ROM drive.
5. Restart the computer and, when you see the HP logo, press ESC twice.
6. Select the CD-ROM drive as the boot device, and press ENTER.
7. Select your keyboard layout, and press ENTER, and follow the onscreen instructions.
8. When prompted, select Create Hibernate Partition. Accept the recommended hibernate
partition size.
The size is calculated automatically based on your total RAM; for example, if you use two
128 KB memory cards, it is 256 KB. The Hibernate partition is never smaller than 192 KB.
The file system for Windows 98 can be FAT16 or FAT32.
14
Expanding the Hibernate Partition on an
OmniBook XE2
You can create the Hibernate partition by booting from the Recovery CD. The partitioning and
recovery process takes approximately 20 minutes—do not interrupt the process or unplug the AC
adapter until the process is completed.
CAUTION: This procedure will format the hard disk drive and erase all data
on the disk. Be sure to back up all data from your hard disk before you
begin this procedure. After the hard disk drive is formatted, you’ll need to
reinstall any applications.
To expand the hibernate partition
1. Back up all data from your hard disk.
2. Connect the AC adapter to the OmniBook.
3. Insert the Recovery CD in the CD-ROM drive. (If your system came with two Recovery CDs,
insert Disc 1.)
4. Restart the computer, and when you see the HP logo, press ESC twice.
5. Select the CD-ROM drive as the boot device, and press ENTER.
6. Choose Continue.
7. Choose Advanced.
8. Select a size from the Hibernate Partition Size drop-down list.
9. If you want to create a hibernate partition without recovering the operating system, select the
“Do not load operating system” checkbox and select one of the partition options.
10. Choose Continue.
11. Click OK to begin.
NOTE: If your system came with two Recovery CDs, you may be prompted to
insert the other Recovery CD during the partitioning process.
12. When you are prompted to reboot your computer, press Ctrl+Alt+Delete and follow the
onscreen instructions.
13. If you are recovering Windows 95 or Windows 98, you can choose to install either one of
these operating systems.
The file system for Windows 95 and for Windows 98 can be FAT16 or FAT32; Windows NT
4.0 can be FAT16 or NTFS.
15
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