HP OBXE3-GF Service Manual
HP Omnibook XE3 (GF)
Corporate Evaluator’s Guide
Notice
Technology Code GF
This guide contains information about only the Omnibook XE3, technology code GF.
The technology code is shown on the serial-number label on the bottom of the
computer, and it is also included in the BIOS version number. Information about models
with other technology codes may be available in other guides.
This manual and any examples contained herein are provided “as is” and are subject to
change without notice. Hewlett-Packard Company makes no warranty of any kind with
regard to this manual, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be
liable for any errors or for incidental or consequential damages in connection with the
furnishing, performance, or use of this manual or the examples herein.
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limitations shall not apply to Consumer transactions in Australia and the United
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© Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction,
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2 Corporate Evaluator’s Guide
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Your HP product contains software programs. CAREFULLY READ THIS LICENSE
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Corporate Evaluator’s Guide 3
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HP PCs that use Microsoft Operating Systems, including its latest service packs. This
support will be available within 30 days of the software being released.
Edition History
Edition 4 (GF)........................................ January 2002
This manual is printed on recycled paper.
4 Corporate Evaluator’s Guide
Contents
Introducing Your Computer......................................................................................... 11
Comparing Omnibook XE3 Models...........................................................................12
Taking Inventory ........................................................................................................ 14
To buy accessories................................................................................................ 14
To find more information...................................................................................... 15
Identifying Parts of the Notebook............................................................................... 16
Top and right side view......................................................................................... 16
Front view............................................................................................................. 17
Rear and left side view.......................................................................................... 18
Bottom view.......................................................................................................... 19
Status lights........................................................................................................... 20
Multimedia buttons............................................................................................... 21
Status panel........................................................................................................... 22
Setting Up the Computer ............................................................................................ 23
To install the battery ............................................................................................. 23
To connect AC power........................................................................................... 24
To connect a phone line........................................................................................ 25
To turn on the computer........................................................................................ 25
To set up Windows ............................................................................................... 26
To register your computer..................................................................................... 27
To connect to an Internet Service Provider........................................................... 29
To reset your computer......................................................................................... 30
Using Your Computer.................................................................................................... 31
Operating the Computer ............................................................................................. 32
To use the Fn hot keys .......................................................................................... 32
To use the Windows and Applications keys......................................................... 33
To use the embedded keypad................................................................................ 34
To use the ALT GR key........................................................................................ 34
To adjust the display............................................................................................. 35
To adjust the volume............................................................................................. 36
To use the touch pad ............................................................................................. 37
To change the boot device .................................................................................... 38
To use the One-Touch buttons.............................................................................. 39
To insert or remove a CD or DVD........................................................................ 40
To play DVDs....................................................................................................... 40
To create or copy CDs .......................................................................................... 41
Securing the Computer ............................................................................................... 42
To set up password protection .............................................................................. 42
To attach a security cable...................................................................................... 44
To use virus-protection software........................................................................... 45
Working in Comfort with a Notebook PC.................................................................. 46
Caring for Your Computer.......................................................................................... 48
Corporate Evaluator’s Guide 5
To protect your hard disk drive............................................................................. 48
To take care of your computer.............................................................................. 48
To safeguard your data.......................................................................................... 49
To extend the life of the display............................................................................ 49
To get the most from your batteries...................................................................... 50
To clean your computer ........................................................................................ 50
Traveling with Your Computer .................................................................................... 51
Managing Power Consumption .................................................................................. 52
To use automated power management.................................................................. 52
To use manual power management....................................................................... 55
Using Battery Power................................................................................................... 58
To check the battery status.................................................................................... 58
To respond to a low-battery warning.................................................................... 59
To optimize battery operating time....................................................................... 60
To control the processor speed with SpeedStep.................................................... 60
Making Connections....................................................................................................... 61
Using the Modem ....................................................................................................... 62
Important safety information ................................................................................ 62
To connect the modem.......................................................................................... 63
To connect to the Internet ..................................................................................... 64
To disconnect from the Internet............................................................................ 65
To dial in to a network.......................................................................................... 66
To change your modem settings ........................................................................... 66
To send and receive e-mail ................................................................................... 67
To send and receive faxes (Windows 98)............................................................. 68
To send and receive faxes (Windows 2000)......................................................... 69
To send and receive faxes (Windows XP)............................................................ 70
Connecting to a LAN.................................................................................................. 71
Connecting PC Cards.................................................................................................. 72
Connecting External Components.............................................................................. 74
To identify the ports.............................................................................................. 74
To connect a printer or another parallel device..................................................... 76
To connect an external keyboard or PS/2 mouse.................................................. 76
To connect a USB device...................................................................................... 76
To connect audio devices...................................................................................... 77
To use infrared devices......................................................................................... 77
To use an external monitor.................................................................................... 79
To use a TV set as monitor ................................................................................... 81
To use the port replicator...................................................................................... 82
To connect an IEEE1394 device........................................................................... 84
Configuring and Expanding Your Computer.............................................................. 85
Using the BIOS Setup Utility ..................................................................................... 86
Installing RAM Modules............................................................................................ 87
6 Corporate Evaluator’s Guide
To install a RAM expansion module .................................................................... 87
To remove a RAM expansion module.................................................................. 88
To replace the system RAM module..................................................................... 89
Expanding the Hibernate Partition (Windows 98)...................................................... 90
Updating Windows Drivers........................................................................................ 91
Using Windows XP......................................................................................................... 93
Installing Retail Windows XP .................................................................................... 94
Requirements ........................................................................................................ 94
To prepare for software installation...................................................................... 95
To install retail Windows XP................................................................................ 96
To install video support......................................................................................... 97
To install audio support......................................................................................... 98
To install modem support ..................................................................................... 98
To install integrated LAN support ........................................................................ 98
To install wireless LAN support........................................................................... 99
To install the HP Display Settings and Configuration Interface (HPCI) utility... 99
To install touchpad support................................................................................. 100
To install support for the USB-to-serial dongle.................................................. 100
To install the OneTouch utility........................................................................... 101
To install the Desktop Zoom utility.................................................................... 101
To install the Java Virtual Machine.................................................................... 101
To configure Windows XP power management................................................. 101
Using Windows 2000 .................................................................................................... 103
Installing Retail Windows 2000 ............................................................................... 104
Requirements ...................................................................................................... 104
To prepare for software installation.................................................................... 105
To install retail Windows 2000........................................................................... 106
To install chipset support.................................................................................... 107
To install video support....................................................................................... 107
To install audio support....................................................................................... 107
To install modem support ................................................................................... 108
To install integrated LAN support ...................................................................... 108
To install touchpad support................................................................................. 109
To install the Intel® SpeedStep™ technology applet......................................... 109
To install infrared support................................................................................... 109
To install the USB-to-serial dongle .................................................................... 110
To install HP Display Settings and Configuration Interface (HPCI)................. 111
To install the OneTouch utility........................................................................... 111
To install the Desktop Zoom utility.................................................................... 112
To configure Windows 2000 power management.............................................. 112
Using Windows 98 ........................................................................................................ 113
Installing Retail Windows 98 Second Edition.......................................................... 114
Requirements ...................................................................................................... 114
Corporate Evaluator’s Guide 7
To prepare for software installation.................................................................... 115
To install a retail version of Windows 98 Second Edition.................................. 116
To install chipset support.................................................................................... 117
To install video support....................................................................................... 117
To install audio support....................................................................................... 118
To install modem support ................................................................................... 118
To install integrated LAN support ...................................................................... 118
To install PCMCIA controller support................................................................ 119
To install touchpad support................................................................................. 120
To install the Intel® SpeedStep™ applet............................................................ 120
To install infrared support................................................................................... 121
To install the USB-to-serial dongle .................................................................... 121
To install DirectX version 8.0............................................................................. 121
To install software patches for retail Windows 98 Second Edition.................... 122
To install the OneTouch utility........................................................................... 123
To install the Desktop Zoom utility.................................................................... 123
To configure recommended Windows 98 Power Management.......................... 124
Service and Support..................................................................................................... 125
Hewlett-Packard Limited Warranty Statement......................................................... 126
Getting Support for Your HP Notebook PC............................................................. 128
To use the Reference Guide ................................................................................ 128
To get help from the HP notebook web site........................................................ 128
To call HP for service and support...................................................................... 129
Obtaining Repair Service.......................................................................................... 132
To receive warranty repair service...................................................................... 132
To prepare your computer for shipment ............................................................. 133
Solving Problems with Your Computer ..................................................................... 135
Troubleshooting Techniques .................................................................................... 136
Audio problems................................................................................................... 136
CD and DVD problems....................................................................................... 137
Display problems ................................................................................................ 138
Hard disk drive problems.................................................................................... 140
Heat problems..................................................................................................... 141
Infrared Problems................................................................................................ 141
Keyboard, touch pad, and mouse problems........................................................ 142
LAN problems .................................................................................................... 143
Memory problems............................................................................................... 144
Modem problems ................................................................................................ 145
One-Touch button problems ............................................................................... 149
Parallel and USB problems................................................................................. 150
PC card (PCMCIA) problems............................................................................. 150
Performance problems ........................................................................................ 151
Port replicator problems...................................................................................... 152
Power and battery problems................................................................................ 152
Printing problems................................................................................................ 154
8 Corporate Evaluator’s Guide
Startup problems................................................................................................. 155
Standby and resume problems ............................................................................ 156
Testing Hardware Operation..................................................................................... 157
Recovering and Reinstalling Software ..................................................................... 159
To recover the factory installation of your hard disk.......................................... 159
To replace a damaged Recovery CD................................................................... 160
To update the HP notebook BIOS....................................................................... 160
To recover an application.................................................................................... 161
Specifications and Regulatory Information............................................................... 163
Hardware and Software Specifications..................................................................... 164
BIOS Setup utility options.................................................................................. 164
Hardware specifications...................................................................................... 167
Modem Reference Information................................................................................. 169
AT commands (Ambit)....................................................................................... 169
S-registers (Ambit).............................................................................................. 174
Selected result codes (Ambit) ............................................................................. 175
Safety Information.................................................................................................... 176
Power cords......................................................................................................... 176
Battery safety ...................................................................................................... 177
Laser safety......................................................................................................... 178
LED safety .......................................................................................................... 178
Regulatory Information ............................................................................................ 179
U.S.A................................................................................................................... 179
Canada................................................................................................................. 180
European Union .................................................................................................. 181
Japan ................................................................................................................... 183
Russia.................................................................................................................. 183
International........................................................................................................ 183
Index.............................................................................................................................. 185
Corporate Evaluator’s Guide 9
Introducing Your Computer
Corporate Evaluator’s Guide 11
Introducing Your Computer
Comparing Omnibook XE3 Models
Comparing Omnibook XE3 Models
This guide contains information about only the Omnibook XE3, technology code GF.
The technology code is shown on the serial-number label on the bottom of the computer,
and it is also included in the BIOS version number. Information about models with other
technology codes may be presented in other guides.
The following table shows some key differences among the different versions of
Omnibook XE3 models.
Technology Code GC GD GE GF
Physical Attributes Size:
Processor Intel Pentium III
Chip Set Intel 440ZXM-100 Ali M1647+ M1535+ Intel 830MG
SDRAM 133 MHz SDRAM
Graphics Controller S3 Savage/IX with 4
13.03" x 10.76" x 1.59" (331 x 273.3 x 40.4mm) for 12.1”, 13.0”, 13.3", 14.1" TFT and HPA LCD.
13.03" x 10.87" x 1.63" (342 x 276.6 x 41.5mm) for 15" TFT LCD.
Weight:
6.9lbs (3.15 kg) min.
600/650/700/750/800/
850/900/1000 MHz
with SpeedStep.
Intel Celeron
500/550/600/650/700/
750/800/850 MHz
100MHz FSB
(PC133) running at
100MHz.
Max memory: 512
MB, using two 256MB modules.
PC100 memory was
qualified for use on
early models, but not
on later models. If unit
was shipped with
PC133 memory, do
not use PC100
memory.
or 8 MB SGRAM
AMD Mobile Athlon4
900/1000 MHz with
PowerNow
AMD Mobile Duron
800/850 MHz with
PowerNow
200MHz FSB
133 MHz SDRAM (PC133) running at 100MHz.
Max memory: 512 MB, using two 256-MB
modules.
Trident CBXP + 8 MB SGRAM. Intel 830MG with 8-32
Weight:
7.2lbs (3.26 kg) min.
AMD Mobile Athlon4
900/950/1000/
1100MHz with
PowerNow
AMD Mobile Duron
900 MHz with
PowerNow
200MHz FSB
Weight:
7.4lbs (3.36kg) min.
Intel Mobile Pentium
III 866/933/1060/
1130MHz with
SpeedStep
Intel Celeron
800/866/933 MHz
133MHz FSB
133 MHz SDRAM
(PC133).
Max memory: 1GB,
using two 512-MB
modules.
MB RAM (UMA)
shared with main
memory.
12 Corporate Evaluator’s Guide
Introducing Your Computer
Comparing Omnibook XE3 Models
Technology Code GC GD GE GF
Hard Disk Drive 5, 7.5, 10, 15, 20, 30
GB, PCI Bus Master,
E-IDE.
9.5 mm, 2.5 in.
Ultra DMA 33
Optical Drive CD, CD-RW, DVD, or DVD/CD-RW
12.7 mm module.
Display 800x600 SVGA 12.1”
TFT LCD
1024x768 XGA 13.3”,
14.1”, 15” TFT LCD
1400x1050 SXGA+
15” TFT LCD
800x600 SVGA 13”
HPA LCD
Audio ESS Allegro (1988)
Optical drive with built-in control buttons and status display (selected models) allows for playing music
CDs while the system is turned off.
Two stereo speakers.
Built-in microphone.
Microphone and headphone jacks.
Communications Lan: Accton 10/100 Ethernet
Modem: ESS Soft Modem 56Kbps
Input/Output Serial, parallel (ECP/EPP), VGA, PS/2, mic-in, headphone-out, USB (2),
TV-out, RJ-11 modem, RJ-45 LAN (select models), infrared, docking port
(select models).
Expandability Two 16-/32-bit PC-Card slots
TI 1420 PCMCIA controller
10, 20, 30 GB, PCI
Bus Master, E-IDE.
9.5 mm, 2.5 in.
Ultra DMA 33/66
1024x768 XGA 13.3”,
14.1”, 15” TFT LCD
10, 20, 30 GB, PCI Bus Master, E-IDE.
9.5 mm, 2.5 in.
Supports Ultra DMA 33/66/100
DVD or DVD/CD-RW
12.7 mm module.
1024x768 XGA 13.3”,
14.1”, 15” TFT LCD
1400x1050 SXGA+
15” TFT LCD
CD, CD-RW, DVD, or
DVD/CD-RW
12.7 mm module.
1024x768 XGA 13.3”,
14.1”, 15” TFT LCD
1400x1050 SXGA+
15” TFT LCD
Lan: Intel integrated
10/100 Ethernet
Modem: ESS Soft
Modem 56Kbps
Wireless: Intersil
802.11
Parallel (ECP/EPP),
VGA, PS/2, mic-in,
headphone-out, USB
(2), TV-out, RJ-11
modem, RJ-45 LAN
(select models),
infrared, docking port
(select models), IEEE
1394 firewire (select
models), USB-toserial dongle.
Two 16-/32-bit PCCard slots
O2 Micron OZ6933
PCMCIA controller
Corporate Evaluator’s Guide 13
Introducing Your Computer
Taking Inventory
Taking Inventory
Your HP notebook PC is shipped with these items:
• battery
• AC adapter and power cord
• Quick Start sheet
• HP notebook PC Startup Guide
• Recovery CD (or CDs), used to restore Windows and all software included with your
computer
• Microsoft Windows manual
• telephone cord (if your computer has a built-in modem)
In addition, your HP notebook includes preinstalled software. (The exact software
installed depends on your particular notebook model.)
To buy accessories
You can buy accessories for your computer online. For the latest accessories and options,
visit the HP notebook web site (www.hp.com/notebooks). As new accessories become
available, you’ll find them listed there.
Here are some of the HP notebook accessories and replacement items offered:
• port replicator (for selected models)
• auto/airline adapter
• AC adapter
• ultraslim AC adapter
• primary lithium ion battery
• PS/2 Y adapter for mouse and keyboard
• additional RAM
14 Corporate Evaluator’s Guide
To find more information
Here are some sources of information about your HP notebook PC.
Source Description
Quick Start
Startup Guide
HP Notes
Introductory Microsoft
manual for Windows
Windows Help
HP notebook web site
HP Customer Care web site
Corporate Evaluator’s Guide
(this guide)
sheet
This pictorial introduction shows you how to get the computer up and
running quickly.
The
Startup Guide
computer. It shows how to set up and operate your computer and where
to go for help if you run into trouble.
This document contains late-breaking information available after the
Reference Guide
Double-click the HP Notes icon on the desktop (if available).
Windows 98 or 2000: click Start, Programs, HP Library, HP Notes.
Windows XP: click Start, Help and Support, HP Library, HP Notes.
This manual contains information about using the standard features of
Microsoft Windows.
Click Start, Help (or Help and Support).
www.hp.com/notebooks
www.hp.com/go/support
This provides information about installing alternate operating systems, as
well as how to configure your notebook computer in a corporate,
networked environment. Located at the HP Customer Care web site.
Introducing Your Computer
Taking Inventory
is the printed HP manual that came with your
was completed:
Corporate Evaluator’s Guide 15
Introducing Your Computer
Identifying Parts of the Notebook
Identifying Parts of the Notebook
Top and right side view
1 One-Touch buttons 8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive
2 Power switch 9 Microphone
3Status lights (see “Status lights“ on page 20) 10 CD-ROM/DVD eject button
4 Pad Lock touch pad on/off button 11 Blue standby button
5 Touch pad (pointing device) 12 Modem port (on selected models)
6 Scroll up/down toggle 13 LAN port (on selected models)
7 Click buttons
16 Corporate Evaluator’s Guide
Identifying Parts of the Notebook
Front view
14 Headphone audio jack
15 Status panel mode select button (on selected models)
16 Status panel (on selected models)
17 Multimedia buttons (on selected models)
18 Latch (to open computer)
Introducing Your Computer
Corporate Evaluator’s Guide 17
Introducing Your Computer
Identifying Parts of the Notebook
Rear and left side view
19 AC adapter (power) jack 26 USB ports
20 PS/2 port (external mouse or keyboard) 27 Microphone jack
21 VGA port 28 Kensington lock slot (security connector)
22 Parallel port 29 PC card slots
23 IEEE1394 port (on selected models) 30 System-off switch (for resetting computer)
24 Infrared port (on selected models) 31 PC card eject buttons
25 TV output port 32 Floppy disk drive
18 Corporate Evaluator’s Guide
Introducing Your Computer
Identifying Parts of the Notebook
Bottom view
33 Battery
34 Battery latch
35 Expansion RAM cover
36 System RAM cover
37 Port replicator (docking) connector (on selected models)
38 Mini-PCI cover (no user parts inside)
Corporate Evaluator’s Guide 19
Introducing Your Computer
Identifying Parts of the Notebook
Status lights
1 Power
2 Battery
3 Caps lock (capital letters)
4 Num lock (numeric keypad)
5 Scroll lock
6 Floppy disk drive access
7 Hard disk drive access
8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access
20 Corporate Evaluator’s Guide
Introducing Your Computer
Identifying Parts of the Notebook
Multimedia buttons
(Provided for selected models.) The multimedia buttons are on the front of the
computer, to the right of the status display. They control the computer’s CD and DVD
players, and work much the same way as the controls of a standalone multimedia player.
If the system is turned off (or in standby or hibernate mode), you can still play audio
CDs. Slide the multimedia power switch to the left to activate the player without turning
on the computer. (See “Managing Power Consumption“ on page 52 for information about
standby and hibernate modes.)
1 Multimedia power (use when system is off or in standby or hibernate mode)
2 Previous track
3 Play/pause
4 Stop (when computer is on)*, Stop/eject (when computer is off)
5 Next track
6 Volume control down
7 Volume control up
* To eject a CD or DVD, press the eject button on the CD/DVD drive.
When the system is on, it can display onscreen the labels of the multimedia buttons as
you press them. To change this:
• Click Start, Settings, Control Panel, Keyboard (Windows 98 or 2000) or Start,
Control Panel, Printers and Other Hardware, Keyboard (Windows XP), then select the
Onscreen Display tab.
Corporate Evaluator’s Guide 21
Introducing Your Computer
Identifying Parts of the Notebook
Status panel
(Provided for selected models.) The status panel on the front of the computer provides
information about CD playback status, system power management, system date and time,
and battery status. Messages are displayed on the 8-character LCD display, and you can
switch from one message to another by pressing the mode button to the left of the
display.
When the computer is on, these modes are displayed sequentially as you press the mode
button:
• power status: ON, OFF,
• date
• time
• battery charge remaining (0% to 100%)
• CD player status (if CD player is running): shows the track number, play status
(playing, paused, or stopped), and time counter
When the computer is off and the CD player is off, you can use the status panel by
sliding the multimedia power switch to the left to turn it on. (Remember to turn it off
when you are through.)
If you change the Windows time or date (from Control Panel or the taskbar), the change
will not appear on the status panel until the next time you start the computer.
If you want to change the format used to display the date or time in the status panel,
change it in the BIOS—see “Using the BIOS Setup Utility“ on page 86.
(standby), or (hibernate)
22 Corporate Evaluator’s Guide
Setting Up the Computer
To install the battery
Your computer is shipped with the battery installed. If the battery has been removed, you
can install it by inserting it into the battery bay on the bottom of your computer. Insert
the back edge first, as shown, then press down the front edge until the battery latch clicks
shut.
Introducing Your Computer
Setting Up the Computer
WARNING
Once you have installed the battery, connect the AC adapter to the computer and
recharge the battery while you work. You can also replace a low battery with a charged
one.
Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or
explode, releasing hazardous chemicals. A rechargeable battery must be recycled
or disposed of properly.
Corporate Evaluator’s Guide 23
Introducing Your Computer
Setting Up the Computer
To connect AC power
Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The
battery starts charging.
CAUTION
Use only an HP AC adapter intended for this product, either the adapter that came
with the computer or another authorized HP adapter. Using an unauthorized AC
adapter can damage the computer and may void your warranty. Refer to the
warranty statement for your product.
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Introducing Your Computer
Setting Up the Computer
To connect a phone line
Selected models of the HP notebook PC include a built-in modem. If you prefer, you can
instead use a PC card modem or an external modem to connect a phone line.
1. Plug one end of the phone line into the modem phone jack on the computer. Be sure it
clicks into place.
CAUTION
2. Plug the other end of the phone line into a telephone jack. (If the phone line does not
fit your telephone jack, you may need to use an adapter.)
Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX). It cannot be connected to a coin-operated telephone, and it does
not work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.
To turn on the computer
Press the blue standby button located above the center of the keyboard. Windows starts
automatically. If you are turning on the computer for the first time, go to “To set up
Windows,” below.
The power status light next to the power switch (see “Status lights“ on page 20) reports
the following:
• steady green light: computer is on
• steady amber light: computer is in standby mode
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Hint
Introducing Your Computer
Setting Up the Computer
• no light: computer is off or in hibernate mode
See “Managing Power Consumption“ on page 52 for additional information.
If your computer does not turn on when operating on battery power, the battery may be
out of power. Plug in the AC adapter and press the standby button again.
To set up Windows
Your HP notebook has Microsoft Windows—either Windows 98, Windows 2000, or
Windows XP—preinstalled on the hard disk drive. The first time you turn on your
computer, a Windows Setup program will automatically run so that you can customize
your setup.
Before you begin, connect the AC adapter to your notebook, since your battery may not
be sufficiently charged to complete the Windows setup. Also, be sure to connect the
notebook to a phone line—see “To connect a phone line“ on page 25.
1. Press the blue standby button. The Windows Setup program starts automatically.
2. Follow the instructions as they appear on the screen.
During setup, you are prompted to enter a user name and accept the License
Agreement.
You can also register your computer at this time. Follow the instructions on the
screen during setup.
3. If your computer has a modem, check the modem’s country or region settings:
• Windows 98: click Start, Settings, Control Panel, double-click Modems, then
click Dialing Properties.
• Windows 2000: click Start, Settings, Control Panel, double-click Phone and
Modem Options, then click Edit on the Dialing Rules tab.
• Windows XP: click Start, Control Panel, Printers and Other Hardware, Phone and
Modem Options, then click Edit on the Dialing Rules tab.
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Introducing Your Computer
Setting Up the Computer
Note
You may be required to enter your Windows Product key. To locate it, look on the
Certificate of Authenticity packaged with the Microsoft Windows manual, or look for a
sticker in the battery compartment.
If you have any connection problems with your modem, try redialing. If that doesn’t
work, you can skip registration for now.
To register your computer
Be sure to register your computer. Registering is free and fast, and it ensures you will
receive quicker, more personalized support. The information you provide during
registration will be used to provide you with better products and services.
You can register while setting up Windows, or later in any of three ways: by modem, by
phone, or by fax. For some countries and models, an HP notebook registration icon is
available on the desktop.
By modem
If you have Windows 98 or XP, you are automatically prompted to register. To register
by modem, see that the phone is connected, then follow the onscreen instructions.
If you have Windows 2000, you are not prompted to register, but you can register by
modem if you double-click the HP Notebook Registration icon on the desktop or click
the Register link in the Windows 2000 welcome screen. See that the phone line is
connected and follow the onscreen instructions.
Note
Note
If you choose not to register right away, you can register by modem later by doubleclicking the Registration icon on the desktop (if available).
In Windows 2000, if the registration application is launched from a reminder (e.g., from
the Microsoft Task Scheduler), it may fail to find a phone number for your country. In
this case, double-click the HP Notebook Registration icon on the desktop and the
application will succeed in finding a phone number to register successfully.
If you encounter a busy signal while attempting to register by modem, the registration
client may suspend with an hourglass icon. Click the Back button and dial-out again.
If your computer does not have a built-in modem, you can register after you set up a PC
card modem or an external modem—or you can register by phone or fax.
Corporate Evaluator’s Guide 27
Introducing Your Computer
Setting Up the Computer
By phone
You can call your HP Customer Care Center and register by phone. See “To call HP for
service and support“ on page 129 for the phone number.
By fax
If a printer is connected to your computer, you can print a registration form and fax it to
HP. Double-click the HP Notebook Registration icon on the desktop (if available), and
print the registration form. You will find the fax number on the form.
By completing registration, you will:
• Record your ownership of the computer with Hewlett-Packard and gain access to
service, support, and information.
• Record your ownership of the Windows 98 or XP operating system with Microsoft. If
you have Windows 2000, please contact Microsoft separately to register the operating
system.
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Introducing Your Computer
Setting Up the Computer
To connect to an Internet Service Provider
Before you can connect to the Internet, you need to set up an account with an Internet
Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet signup
so that you can connect quickly to an ISP.
1. Connect your built-in modem. (If your computer does not have a built-in modem, you
can instead use a PC card modem or an external modem.)
2. Click Start, Programs, Online Services (Windows 98 or 2000) or Start, All Programs,
Easy Internet Signup (Windows XP), and select one of the listed ISPs. This begins
the registration process for the ISP you have chosen.
OR
If available, double-click the Connect to the Internet or Easy Internet Signup desktop
icon. This launches the Internet Connection or New Connection wizard, which helps
you locate an ISP in your area, transfer an existing Internet account to this computer,
or set up an Internet connection manually.
If AOL is your ISP, click Start, Settings, Control Panel, and double-click Internet
Options (Windows 98 or 2000), or click Start, Control Panel, Network and Internet
Connections, Internet Options (Windows XP). Select the Connections tab, then select
either “Dial whenever a network connection is not present” or “Always dial my default
connection.”
You can also make arrangements with an ISP of your choice for Internet connection.
Corporate Evaluator’s Guide 29
Introducing Your Computer
Setting Up the Computer
To reset your computer
If Windows or your computer stops responding, you can reset the computer and restart
Windows.
1. If possible, shut down Windows: click Start, Shut Down, Shut down (Windows 98 or
2000) or Start, Turn Off Computer, Turn Off (Windows XP).
–or, if this fails–
Press CTRL+ALT+DEL, then click Shut Down.
2. If the computer does not shut down, slide and hold the power switch for five seconds,
then release it.
3. If the computer still does not shut down, insert a pin or straightened paper clip into
the system-off switch on the left side of the computer, underneath the PC card eject
buttons.
4. After the computer shuts down, press the blue standby button to turn the computer on
again.
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