Page 1
Maintenance and Service
Guide
HP Compaq nw9440 Notebook PC
HP Compaq nx9420 Notebook PC
Document Part Number: 412725-003
May 2007
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
Page 2
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel is a trademark or registered trademark of Intel
Corporation or its subsidiaries in the United States and other countries.
Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq nw9440 Notebook PC
HP Compaq nx9420 Notebook PC
Third Edition: May 2007
First Edition: March 2006
Document Part Number: 412725-003
Page 3
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–3
Computer Setup Menus. . . . . . . . . . . . . . . . . . . . . . . 2–4
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–16
3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–21
3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–24
Maintenance and Service Guide i
Page 4
Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 5–12
5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.9 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.10 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.12 Internal Memory Module . . . . . . . . . . . . . . . . . . . 5–24
5.13 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.14 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.15 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.17 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35
5.18 Processor Heat Sink . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.19 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38
5.20 Video Board Heat Sink . . . . . . . . . . . . . . . . . . . . . 5–40
5.21 Video Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44
5.22 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–46
ii Maintenance and Service Guide
Page 5
5.23 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–63
5.24 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–66
5.25 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68
5.26 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 5–75
5.27 PC Card/Smart Card Assembly. . . . . . . . . . . . . . . 5–78
6 Specifications
A Screw Listing
B Software Backup and Recovery
C Display Component Recycling
D Connector Pin Assignments
E Power Cord Set Requirements
Index
Contents
Maintenance and Service Guide iii
Page 6
Contents
iv Maintenance and Service Guide
Page 7
1
Product Description
The HP Compaq nw9440 Notebook PC and HP Compaq nx9420
Notebook PC offer advanced modularity, Intel® Core Duo
processors, and extensive multimedia support.
HP Compaq nw9440 Notebook PC and HP Compaq nx9420
Notebook PC
Maintenance and Service Guide 1–1
Page 8
Product Description
1.1 Features
■ The following processors, varying by computer model:
❏ Intel Core Duo T2600 (2.17-GHz)
❏ Intel Core Duo T2500 (2.00-GHz)
❏ Intel Core Duo T2400 (1.83-GHz)
❏ Intel Core Duo T2300 (1.66-GHz)
■ The following displays are available, varying by
computer model:
❏ 17.0-inch, WUXGA+WVA, TFT (1920 × 1200) with over
16.8 million colors with AntiGlare
❏ 17.0-inch, WSXGA+WVA, TFT (1680 × 1050) with over
16.8 million colors with AntiGlare
❏ 17.0-inch, WXGA+WVA, TFT (1440 × 900) with over
16.8 million colors with AntiGlare
❏ 17.0-inch, WSXGA+WVA, TFT (1680 × 1050) with over
16.8 million colors with BrightView
■ 100-, 80-, and 60-GB high-capacity hard drive, varying by
computer model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 533 MHz
and 667 MHz, expandable to 4.0 GB
■ Microsoft® Windows® XP Professional
■ Full-size Windows keyboard with numeric keypad
■ TouchPad and pointing stick pointing devices, including
a dedicated vertical scroll region (select models only)
■ Integrated 10 Base-T/100 Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
1–2 Maintenance and Service Guide
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Product Description
■ Integrated wireless support for Mini Card IEEE 802.11a/b/g
or 802.11b/g Wireless LAN (WLAN) device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards, varying by
computer model
■ External 120- and 90-watt AC adapters with 3-wire power
cord, varying by computer model
■ 8-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive
❏ DVD-ROM drive
■ Connectors:
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Four Universal Serial Bus (USB) v. 2.0
❏ SmartPower
❏ External monitor
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ IEEE 1394
❏ Accessory battery
❏ Digital Media Slot
❏ Parallel port
❏ S-Video-out
❏ Docking connector
Maintenance and Service Guide 1–3
Page 10
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 5.9, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
Page 11
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Page 12
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
Tabl e 1-1
Front Components
Item Component Function
1 Wireless light On: An integrated wireless device, such as
a wireless local area network (LAN) device
and/or a Bluetooth® device, is turned on.
2Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Blinking rapidly: An AC adapter with a
higher power rating should be
connected.
■ Off: The computer is off or in hibernation.
1–6 Maintenance and Service Guide
Page 13
Tabl e 1-1
Product Description
Front Components
(Continued)
Item Component Function
3 Battery light ■ Amber: A battery pack is charging.
■ Green: A battery pack is close to full
charge capacity.
■ Blinking amber: A battery pack that is the
only available power source has reached
a low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking more
quickly.
■ Off: If the computer is connected to an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
connected to an external power source,
the light is turned off until the battery
reaches a low-battery condition.
4 Drive light Blinking: The hard drive or optical drive is
being accessed.
5 Display release latch Opens the computer.
6 Stereo speakers (2) Produce stereo sound.
7 Digital Media Slot Supports 7 optional digital memory card
formats: SD (Secure Digital) Memory Card,
MultiMediaCard, Memory Stick, Memory
Stick Pro, Memory Stick Duo (with adapter),
SmartMedia, and xD-Picture Card.
Maintenance and Service Guide 1–7
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Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components
1–8 Maintenance and Service Guide
Page 15
Tabl e 1-2
Right-Side Components
Item Component Function
Product Description
1Audio-out
(headphone) jack
2Audio-in
(microphone) jack
3 USB ports (2) Connect USB 1.1- and 2.0-compliant
4 Optical drive Supports an optical disc. The type of optical
5 RJ-45 (network) jack Connects an optional network cable.
Connect optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.
Connects an optional monaural
microphone.
devices to the computer using a standard
USB cable, or connect an optional External
MultiBay II to the computer. The MultiBay II
must also be connected to an external
power source.
drive varies by model.
Maintenance and Service Guide 1–9
Page 16
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-3.
Left-Side Components
Tabl e 1-3
Left-Side Components
Item Component Function
1 Exhaust vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
2 Smart Adaptor power
connector
3 External monitor port Connects an optional VGA external monitor
4 S-Video-out jack Connects an optional S-Video device, such
5 USB ports (2) Connect USB 1.1- and 2.0-compliant
1–10 Maintenance and Service Guide
Connects an AC adapter or an optional
power adapter.
or projector.
as a television, VCR, camcorder, projector,
or video capture card.
devices to the computer using a standard
USB cable, or connect an optional External
MultiBay II to the computer. The MultiBay II
must also be connected to an external
power source.
Page 17
Tabl e 1-3
Product Description
Left-Side Components
(Continued)
Item Component Function
6 1394 port Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.
7 Smart card slot Supports optional smart cards.
8 PC Card slot Supports optional Type I, Type II, or
Type III 32-bit (CardBus) or 16-bit
PC Cards.
Maintenance and Service Guide 1–11
Page 18
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Page 19
Product Description
Table 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
Security solutions are designed to
Ä
act as deterrents. These deterrents
may not prevent a product from
being mishandled or stolen.
2 Battery bay Holds a battery pack.
3 Exhaust vent Provides airflow to cool internal
4 RJ-11 (modem) jack Connects the modem cable.
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.
Maintenance and Service Guide 1–13
Page 20
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Page 21
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with the fn key, several
keys and buttons perform additional tasks
as hotkeys.
2 caps lock key Enables caps lock and turns on the
caps lock light.
3 fn
4 Windows logo key In Windows, displays the Windows
5Windows
6 Arrow keys Moves the cursor around the screen.
key Executes frequently used system
functions when pressed in combination
applications key
with a function key or the
Start menu.
In Windows, displays a shortcut menu
for items beneath the pointer.
esc key.
7 Keypad keys (16) In Windows, can be used like the keys
8 num lock key Enables numeric lock, turns on the
Maintenance and Service Guide 1–15
on an external numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Page 22
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Blinking rapidly: An AC adapter with a
higher power rating should be
connected.
■ Off: The computer is off or in
hibernation.
Power button When the computer is:
■ Off, press to turn on the computer.
■ On, briefly press to initiate hibernation.
■ In standby, briefly press to resume from
standby.
■ In hibernation, briefly press to restore
from hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the computer.
1–16 Maintenance and Service Guide
Page 23
Table 1-6
Product Description
Top Components
(Continued)
Item Component Function
2 Wireless button Turns the wireless functionality on or off,
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
Wireless light On: An integrated wireless device, such as
a wireless local area network (LAN) device
and/or a Bluetooth® device, is turned on.
3 Info Center button Enables you to view a list of commonly
Presentation mode
button
QuickLaunch
Calculator button
4 Caps lock light On: caps lock is on.
used software solutions.
Turns on Presentation mode.
Opens the Microsoft Windows calculator.
This button can also be reassigned to an
Internet or network destination or to any
software application or data file.
When you press the QuickLaunch
✎
calculator button, num lock is
enabled.
5 Num lock light On: num lock or the numeric keypad is on.
6 Volume mute button Mutes or restores speaker volume.
7 Volume down button Decreases speaker volume.
8 Volume up button Increases speaker volume.
Maintenance and Service Guide 1–17
Page 24
Product Description
The computer pointing device components shown below and
described in Table 1-7.
Pointing Device Components
1–18 Maintenance and Service Guide
Page 25
Table 1-7
Pointing Device Components
Item Component Function
Product Description
1 Pointing stick
(select models only)
2 Pointing stick buttons
(select models only)
3 TouchPad Moves the pointer and selects or activates
4 Fingerprint reader
(select models only)
5 TouchPad buttons (2 or
3 buttons, varying by
computer model)
6 TouchPad scroll zone Scrolls up or down.
Moves the pointer and selects or activates
items on the screen.
Function like the left, middle, and right
buttons on an external mouse.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
Allows a fingerprint logon to Windows
instead of using a password.
Function like the left, middle, and right
buttons on an external mouse.
Maintenance and Service Guide 1–19
Page 26
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-8.
Bottom Components
Table 1 - 8
Bottom Components
Item Component Function
1 Primary battery bay Holds the primary battery pack.
2 Primary battery locking
latch
3 Docking connector Connects the computer to an optional
4 Accessory battery
connector
1–20 Maintenance and Service Guide
Secures the primary battery pack into
the battery bay.
docking device.
Connects an optional HP Ultra-Capacity
Battery or HP Extended Life Battery.
Page 27
Table 1 - 8
Product Description
Bottom Components
(Continued)
Item Component Function
5 Memory module
compartment
Mini Card compartment
6 Hard drive bay Holds the primary hard drive.
7 Primary battery release
latch
8 Exhaust vents Provides airflow to cool internal
Contains one memory slot that supports
replaceable memory modules.
Holds an optional wireless LAN device.
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini Card device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install a
device and then receive a
warning message, remove
the device to restore computer
functionality. Then contact
Customer Care.
Releases the primary battery pack from
the battery bay.
components.
To prevent overheating, do not
Ä
obstruct fans. Do not allow a hard
surface, such as a printer, or a
soft surface, such as pillows,
thick rugs, or clothing, to block
airflow.
Maintenance and Service Guide 1–21
Page 28
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Audio
■ Display
■ Hard drive
■ Intel Core Duo processors
■ Keyboard and TouchPad
■ Memory modules
■ Mini Card module
■ PC Card
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–22 Maintenance and Service Guide
Page 29
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load.
Some of the Computer Setup menu items listed in this guide
✎
may not be supported by your computer.
2
Pointing devices are not supported in Computer Setup. You
✎
must use the keyboard to navigate and make selections.
An external keyboard connected by USB can be used with
✎
Computer Setup only if USB legacy support is enabled.
The information and settings in Computer Setup are accessed
from the File, Security, Diagnostics, and System Configuration
menus.
Maintenance and Service Guide 2–1
Page 30
Troubleshooting
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
In Computer Setup, the following shortcuts are available:
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To close open dialog boxes and return to the main
2. Select the Files, Security, Diagnostics, or System
Configuration menu.
3. To exit Computer Setup, choose one of the following
methods:
❏ To exit Computer Setup without saving your preferences,
❏ To save your preferences and exit Computer Setup, use
Your preferences go into effect with the computer restarts.
f10 while the “F10 = ROM
Computer Setup screen
esc.
use the arrow keys to select File > Ignore Changes and
Exit. Then follow the instructions on the screen.
the arrow keys to select File > Save Changes and Exit.
Then follow the instructions on the screen.
2–2 Maintenance and Service Guide
Page 31
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
In Computer Setup, the following shortcuts are available:
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To close open dialog boxes and return to the main
Computer Setup screen
2. Use the arrow keys to select File > Restore defaults, and
then press
enter.
esc.
Troubleshooting
f10 while the “F10 = ROM
3. When the confirmation dialog box opens, press
4. Select the Restore defaults check box, and then press
5. To confirm the restoration, press
6. To save your preferences and exit Computer Setup, use the
arrow keys to select File > Save Changes and Exit. Then
follow the instructions on the screen.
Your preferences go into effect when the computer restarts.
Your password and security settings are not changed when you
✎
restore the factory default settings.
Maintenance and Service Guide 2–3
f10.
f10.
enter.
Page 32
Troubleshooting
Computer Setup Menus
The menu tables in this section provide an overview of Computer
Setup options.
Some of the Computer Setup menu items listed in this chapter
✎
may not be supported by your computer.
Table 2 - 1
File Menu
Select To Do This
System Information ■ View identification information for the computer
and the battery packs in the system.
■ View specification information for the
processor, cache and memory size, system
ROM, video revision, and keyboard controller
version.
Restore defaults Replace the configuration settings in Computer
Setup with factory default settings. (Password and
security settings are not changed when you
restore the factory default settings.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the computer.
Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. Your changes
go into effect when the computer restarts.
2–4 Maintenance and Service Guide
Page 33
Troubleshooting
Table 2 - 2
Security Menu
Select To Do This
Setup password Enter, change, or delete a setup password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/disable stringent security.
■ Enable/disable password requirement on
computer restart.
DriveLock passwords ■ Enable/disable DriveLock on any computer
hard drive and optional MultiBay hard drives.
■ Change a DriveLock user or master password.
DriveLock settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Smart Card security Enable/disable support for smart card and Java™
Card power-on authentication.
Power-on authentication for smart cards is
✎
supported only on computers with optional
smart card readers.
TPM Embedded Security Enable/disable support for TPM (Trusted Platform
Module) Embedded Security, which protects the
computer from unauthorized access to owner
functions in Embedded Security for ProtectTools.
For more information, refer to the ProtectTools
Security Manager Reference Guide located in the
Help and Support Center, or refer to Credential
Manager for ProtectTools online Help.
Maintenance and Service Guide 2–5
Page 34
Troubleshooting
Table 2 - 2
Security Menu
Select To Do This
System IDs Enter user-defined computer asset and
ownership tag.
Disk Sanitizer Run Disk Sanitizer to destroy all existing data on
the primary hard drive. The following options are
available:
✎
✎
✎
Ä
(Continued)
Fast: Runs the Disk Sanitizer erase cycle
once.
Optimum: Runs the Disk Sanitizer erase
cycle 3 times.
Custom: Allows you to select the desired
number of Disk Sanitizer erase cycles from
a list.
If you run Disk Sanitizer, the data on the
primary hard drive is destroyed
permanently.
Table 2 - 3
Diagnostics Menu
Select To Do This
Memory Check Run a comprehensive check on system memory.
Hard Drive Self-Test
options
2–6 Maintenance and Service Guide
Run a comprehensive self-test on any hard drive
in the system or on any optional MultiBay hard
drive.
Page 35
Troubleshooting
Table 2 - 4
System Configuration Menu
Select To Do This
Language (or press f2). Change the Computer Setup language.
Boot options ■ Set f9, f10, and f12 delay when starting up.
■ Enable/disable CD-ROM boot.
■ Enable/disable Floppy boot.
■ Enable/disable internal network adapter boot
and set the boot mode (PXE or RPL).
■ Enable/disable MultiBoot, which sets a boot
order that can include most boot devices in
the system.
■ Set the boot order.
Maintenance and Service Guide 2–7
Page 36
Troubleshooting
Table 2 - 4
System Configuration Menu
Select To Do This
Device configurations ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/disable multiple standard pointing
devices at startup. (To set the computer to
support only a single, usually nonstandard,
pointing device at startup, select Disable.)
■ Enable/disable USB legacy support. When
enabled, USB legacy support allows a USB
keyboard, mouse, and hub to work in Computer
Setup even when a Microsoft Windows
operating system is not loaded.
■ The computer to start from bootable USB
devices, including a hard drive, diskette drive
diskette, or optical drive connected by a USB
port to the computer or to an optional docking
device (select models only).
■ Automatic/disable Intel SpeedStep Technology.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/disable BIOS DMA data transfers
(select models only).
■ Enable/disable the system fan when connected
to an AC outlet.
■ Enable/disable Intel or AMD PSAE Execution
Disable. When enabled, the processor can
disable some virus code execution, which helps
to improve computer security.
■ Enable/disable LAN Power Save. When
enabled, saves power by turning off the LAN
when not in use.
(Continued)
2–8 Maintenance and Service Guide
Page 37
Table 2 - 4
Troubleshooting
System Configuration Menu
Select To Do This
Device configurations
(Continued)
Built-In Device Options ■ Enable/disable embedded WWAN Device
Port Options ■ Enable/disable the serial port.
■ Enable/disable SATA Native Support.
■ Enable/disable Dual Core CPU.
■ Enable/disable Secondary Battery Fast
Charge.
Radio.
■ Enable/disable embedded WLAN Device
Radio.
■ Enable/disable embedded Bluetooth® Device
■ Radio.
■ Enable/disable LAN/WLAN Switching. When
enabled, switches to a WLAN when a LAN is
either unavailable or disconnected.
■ Enable/disable Wake on LAN from Off.
■ Enable/disable the ambient light sensor.
■ Enable/disable the parallel port.
■ Enable/disable the flash media reader.
■ Enable/disable the USB port.
(Continued)
Disabling the USB port also disables
Ä
MultiBay devices and ExpressCard devices
on the advanced port replicator.
■ Enable/disable the 1394 port.
■ Enable/disable the cardbus slot.
■ Enable/disable the ExpressCard slot.
■ Enable/disable the infrared port.
Maintenance and Service Guide 2–9
Page 38
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
2–10 Maintenance and Service Guide
Page 39
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–11
Page 40
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Power up in
docking
device?
1. Reset the power cables in the docking device
and at the AC outlet.
2. Be sure the AC power source is active.
3. Be sure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select computer models, there is a
separate reset button.
2. On select computer models, the computer
can be reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–12 Maintenance and Service Guide
Page 41
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery pack
by
recharging it,
moving it to
another computer,
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–13
Page 42
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–14 Maintenance and Service Guide
Page 43
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
Replace the following items (if applicable). Check
computer operation after each replacement:
N
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–15
Page 44
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–16 Maintenance and Service Guide
Page 45
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–17
Page 46
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reset power cord in
docking device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Y
Docking
device
operating?
Done
N
Replace docking
device.
2–18 Maintenance and Service Guide
Reinstall
computer into
docking device.
Docking
device
operating?
N
Test replacement
docking device with
new computer.
Y
Done
Page 47
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reset power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
“Flowchart 2.14—No OS
Loading, Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–19
Page 48
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup Utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–20 Maintenance and Service Guide
Page 49
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
2. Replace system
hard drive.
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System
disc (if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–21
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Page 50
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–22 Maintenance and Service Guide
Page 51
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
Utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff ere nt
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
1. Replace diskette
2. Replace system
Y
drive.
board.
Done
Change boot
priority using
the Setup Utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–23
Page 52
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup Utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–24 Maintenance and Service Guide
Page 53
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace
the
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–25
Page 54
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
2–26 Maintenance and Service Guide
Page 55
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins or
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–27
Device
boots
properly?
Done
N
Page 56
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
OK?
Replace internal
keyboard or
cable.
Y
Done Done
OK?
N
Replace
system
board.
2–28 Maintenance and Service Guide
Page 57
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–29
Page 58
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
OK?
N
Replace the
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–30 Maintenance and Service Guide
Page 59
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Page 60
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Page 61
Illustrated Parts Catalog
Table 3 - 1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include wireless antenna transceivers
and cables)
Number
17.0-inch, WUXGA+WVA with AntiGlare
17.0-inch, WSXGA+WVA with AntiGlare
17.0-inch, WXGA+WVA with AntiGlare
17.0-inch, WSXGA+WVA with BrightView
2 Switch cover 409948-001
3 LED board (includes LED board cable) 409957-001
4 Keyboards with pointing stick (includes pointing stick cable)
For use in:
Brazil
The Czech
Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
Internationally
Israel
Italy
Japan
Korea
Latin America
Norway
409913-201
409913-221
409913-081
409913-051
409913-121
409913-041
409913-151
409913-211
409913-DD1
409913-021
409913-BB1
409913-061
409913-291
409913-AD1
409913-161
409913-091
The People’s
Republic of
China
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Tu r ke y
The United
Kingdom
The United
States
409977-001
409975-001
409973-001
409988-001
409913-AA1
409913-131
409913-251
409913-171
409913-231
409913-BA1
409913-071
409913-B71
409913-111
409913-281
409913-141
409913-031
409913-001
Maintenance and Service Guide 3–3
Page 62
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Page 63
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
4 Keyboards without pointing stick
For use in:
Brazil
The Czech
Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
Internationally
Israel
Italy
Japan
Korea
Latin America
Norway
409911-201
409911-221
409911-081
409911-051
409911-121
409911-041
409911-151
409911-211
409911-DD1
409911-021
409911-BB1
409911-061
409911-291
409911-AD1
409911-161
409911-091
The People’s
Republic of
China
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Tu r ke y
The United
Kingdom
The United
States
(Continued)
Spare Part
Number
409911-AA1
409911-131
409911-251
409911-171
409911-231
409911-BA1
409911-071
409911-B71
409911-111
409911-281
409911-141
409911-031
409911-001
5 Top cover 409951-001
Fingerprint sensor board (not illustrated) 409946-001
6 Fan assembly 409932-001
7 Processor heat sink (includes thermal paste) 409949-001
Maintenance and Service Guide 3–5
Page 64
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Page 65
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
8 TouchPads (include TouchPad cable)
With 3 pointing stick buttons, 2 TouchPad buttons, and
fingerprint sensor, for use with keyboards with pointing
stick
With 3 pointing stick buttons and 3 TouchPad buttons,
for use with keyboards with pointing stick
With 2 TouchPad buttons and fingerprint sensor, for
use with keyboards without pointing stick
With 2 TouchPad buttons, for use with keyboards
without pointing stick
Plastics Kit 409944-001
Includes:
9a
9b
9c
10 USB/audio board (includes audio board cable and
PC Card slot space saver
Memory/Mini Card module cover (includes 3 captive screws)
Hard drive cover (includes 2 captive screws)
Not illustrated: computer feet (7)
USB board cable)
(Continued)
Spare Part
Number
409952-001
409956-001
409954-001
409955-001
409968-001
11 Video board heat sinks (include thermal pads)
For use with M56 video board
For use with G71 video board
12 Modem module 409941-001
13 Processors (include thermal paste)
Intel Core DuoT2600 (2.17-GHz) processor
Intel Core Duo T2500 (2.00-GHz) processor
Intel Core Duo T2400 (1.83-GHz) processor
Intel Core Duo T2300 (1.67-GHz) processor
Maintenance and Service Guide 3–7
409950-001
413489-001
409972-001
409971-001
409970-001
409969-001
Page 66
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Page 67
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
14 Bluetooth® module (includes Bluetooth module
cable)
15 Speaker 409947-001
16 PC Card/smart card assembly 409943-001
17 System board 409959-001
18 Video board
M56, for use with model nx9420
G71, for use with model nw9440
19 RTC battery 409953-001
20 Base enclosure 409942-001
21 Memory modules, 1-DIMM
PC2-5300
2048 MB
1024 MB
512 MB
256 MB
409967-001
409966-001
409965-001
409964-001
PC2-4200
2048 MB
1024 MB
512 MB
256 MB
(Continued)
Spare Part
Number
409993-001
409979-001
417206-001
409963-001
409962-001
409961-001
409960-001
22 Optical drives (include bezel and optical drive bracket)
DVD±RW and CD-RW Double-Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double-Layer Combo Drive
2X Max DVD/CD-RW Combo Drive
8X Max DVD/CD-RW Combo Drive
Maintenance and Service Guide 3–9
409987-001
409986-001
409985-001
409984-001
Page 68
Illustrated Parts Catalog
Computer Major Components
3–10 Maintenance and Service Guide
Page 69
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
23 Mini Card modules
802.11b/g HS WLAN module for use in North America 407107-001
802.11b/g HS WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11b/g HS WLAN module for use in Japan 407107-291
802.11b/g LJ WLAN module for use in North America 407108-001
802.11b/g LJ WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11b/g LJ WLAN module for use in Japan 407108-291
Honduras
Pakistan
Peru
Honduras
Pakistan
Peru
Qatar
South Korea
Qatar
South Korea
(Continued)
Spare Part
Number
407107-002
Uruguay
Venezuela
407108-002
Uruguay
Venezuela
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as most
of the world (MOW 1).
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Maintenance and Service Guide 3–11
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
407576-001
Paraguay
Saudi Arabia
Ta i wa n
The United
States
Vietnam
Page 70
Illustrated Parts Catalog
Computer Major Components
3–12 Maintenance and Service Guide
Page 71
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
23 Mini Card modules
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as most
of the world (MOW 2).
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman Islands
Columbia
Croatia
Cyprus
Czech Republic
Denmark
Egypt
802.11a/b/g GL WLAN module for use in the countries
listed below. These countries are categorized as the
rest of the world (ROW).
China
Ecuador
Haiti
802.11a/b/g GL WLAN module for use in Japan 407576-291
(Continued)
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The
Philippines
Honduras
Pakistan
Peru
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The Netherlands
Qatar
South Korea
(Continued)
Spare Part
Number
407576-002
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu r ke y
The United
Kingdom
Uzbekistan
407576-003
Uruguay
Venezuela
802.11b/g GL WLAN module for use in Korea 407576-AD1
Maintenance and Service Guide 3–13
Page 72
Illustrated Parts Catalog
Computer Major Components
3–14 Maintenance and Service Guide
Page 73
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
23 Mini Card modules
802.11b/g GL WLAN module for use in the following
countries:
Israel
Jordan
24 Hard drives
7200 rpm
100 GB
80 GB
25 Battery pack (8-cell, 4.8-AH) 398682-001
(Continued)
Kuwait
Thailand
409983-001
409991-001
United Arab
Emirates
5400 rpm
100 GB
80 GB
60 GB
(Continued)
Spare Part
Number
409250-004
Ukraine
409982-001
409981-001
409980-001
Maintenance and Service Guide 3–15
Page 74
Illustrated Parts Catalog
3.3 Display Assembly Components
3–16 Maintenance and Service Guide
Page 75
Illustrated Parts Catalog
Table 3-2
Display Assembly Components
Spare Part Number Information
Spare Part
Item Description
1 Display bezel 409935-001
2 Display Hinge Kit 409937-001
3 Display panels
17.0-inch, WUXGA+WVA with AntiGlare
17.0-inch, WSXGA+WVA with AntiGlare
17.0-inch, WXGA+WVA with AntiGlare
17.0-inch, WSXGA+WVA with BrightView
4 Wireless Antenna Kit 409931-001
5 Display Inverter 409933-001
6 Display enclosure 409939-001
Not illustrated:
Display Bracket Kit (includes top, middle, and bottom
brackets)
Display Cable Kit
Display Screw Kit
Number
409978-001
409976-001
409974-001
409989-001
409936-001
409938-001
409940-001
Maintenance and Service Guide 3–17
Page 76
Illustrated Parts Catalog
3.4 Plastics Kit
Table 3-3
Plastics Kit
Spare Part Number Information
Spare Part
Item Description
Plastics Kit
Includes:
1 Hard drive cover (includes 2 captive screws, captured by C clips)
2 Memory/Mini Card module cover (includes 3 captive screws, captured
by C clips)
3 Computer feet (7)
4 PC Card slot space saver
3–18 Maintenance and Service Guide
Number
409944-001
Page 77
3.5 Cable Kit
Illustrated Parts Catalog
Tabl e 3-4
Cable Kit
Spare Part Number Information
Spare Part
Item Description
Cable Kit
Includes:
1 Bluetooth module cable
2 USB/audio board cable
3 Modem cable
4 Network cable
5 TouchPad cable
6 Microphone cable
Maintenance and Service Guide 3–19
Number
409990-001
Page 78
Illustrated Parts Catalog
3.6 Mass Storage Devices
Tabl e 3-5
Mass Storage Devices
Spare Part Number Information
Spare Part
Item Description
1 Hard drives (include frame and connector)
7200 rpm
100 GB
80 GB
2 Optical drives (include bezel)
DVD±RW and CD-RW Double-Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double-Layer Combo Drive
2X Max DVD/CD-RW Combo Drive
8X Max DVD/CD-RW Combo Drive
3–20 Maintenance and Service Guide
409983-001
409991-001
5400 rpm
100 GB
80 GB
60 GB
Number
409982-001
409981-001
409980-001
409987-001
409986-001
409985-001
409984-001
Page 79
Illustrated Parts Catalog
3.7 Miscellaneous (Not Illustrated)
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
120-watt non-PFC AC adapter 416931-001
120-watt PFC AC adapter 391174-001
90-watt PFC AC adapter 391173-001
90-watt non-PFC AC adapter 409992-001
External MultiBay II 366143-001
External MultiBay II power cable and stand 366144-001
HP Extended Life Battery 367456-001
HP Docking Station 374803-001
Number
HP Docking Station Miscellaneous Plastics Kit 380089-001
Label Kit 409934-001
MultiBay 8X DVD-ROM Drive 373314-001
MultiBay 24X DVD/CD-RW Combo Drive 373315-001
Nylon carrying case 325814-001
Maintenance and Service Guide 3–21
Page 80
Illustrated Parts Catalog
Miscellaneous (Not Illustrated)
Tabl e 3-6
Spare Part Information
Description
Power cords:
For use in the United States 350055-001
For use in Australia 350055-011
For use in Europe 350055-021
For use in the United Kingdom 350055-031
For use in Italy 350055-061
For use in Denmark 350055-081
For use in Brazil 350055-201
For use in Japan 350055-291
For use in the People’s Republic of China 350055-AA1
For use in Korea 350055-AD1
For use in Israel 350055-BB1
For use in Switzerland 350055-BG1
For use in French Canada 350055-DB1
(Continued)
Spare Part
Number
3–22 Maintenance and Service Guide
Page 81
Illustrated Parts Catalog
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Description
USB 1.1 diskette drive 359118-001
Screw Kit (includes the following screws; refer to
Appendix A, “Screw Listing,” for more information on
specifications and usage)
■ Hex socket HM5.0×9.0 screw lock
■ Phillips PM3.0×3.0 screw
■ Phillips PM2.5×17.0 screw
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×7.0 screw
■ Phillips PM2.5×4.0 screw
(Continued)
Spare Part
Number
409945-001
■ Phillips PM2.0×6.0 screw
■ Phillips PM2.0×4.0 screw
■ Torx8 T8M2.5×19.0 screw
■ Torx8 T8M2.5×9.0 screw
■ Torx8 T8M2.5×7.0 screw
■ Torx8 T8M2.5×4.0 screw
Maintenance and Service Guide 3–23
Page 82
Illustrated Parts Catalog
3.8 Sequential Part Number Listing
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
325814-001 Nylon carrying case
359118-001 USB 1.1 diskette drive
350055-001 Power cord for use in the United States
350055-011 Power cord for use in Australia
350055-021 Power cord for use in Europe
350055-061 Power cord for use in Italy
350055-031 Power cord for use in the United Kingdom
350055-081 Power cord for use in Denmark
350055-201 Power cord for use in Brazil
350055-291 Power cord for use in Japan
350055-AA1 Power cord for use in the People’s Republic of China
350055-AD1 Power cord for use in Korea
350055-BB1 Power cord for use in Israel
350055-BG1 Power cord for use in Switzerland
350055-DB1 Power cord for use in French Canada
366143-001 External MultiBay II
366144-001 External MultiBay II power cable and stand
367456-001 HP Extended Life Battery
373314-001 MultiBay 8X DVD-ROM Drive
373315-001 MultiBay 24X DVD/CD-RW Combo Drive
374803-001 HP Docking Station
3–24 Maintenance and Service Guide
Page 83
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
380089-001 HP Docking Station Miscellaneous Plastics Kit
391173-001 90-watt PFC AC adapter
391174-001 120-watt PFC AC adapter
398682-001 8-cell, 4.8-AH battery pack
407107-001 802.11b/g HS WLAN Mini Card module for use in
North America
407107-002 802.11b/g HS WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
407107-291 802.11b/g HS WLAN module for use in Japan
407108-001 802.11b/g LJ WLAN module for use in North America
407108-002 802.11b/g LJ WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
Honduras
Pakistan
Peru
Honduras
Pakistan
Peru
(Continued)
Qatar
South Korea
Qatar
South Korea
Uruguay
Venezuela
Uruguay
Venezuela
407108-291 802.11b/g LJ WLAN module for use in Japan
407576-001 802.11a/b/g GL WLAN module for use in the MOW1
countries listed below:
Antigua &
Barbuda
Argentina
Australia
Bahamas
Barbados
Brunei
Maintenance and Service Guide 3–25
Canada
Chile
Dominican
Republic
Guam
Guatemala
Hong Kong
Panama
India
Indonesia
Malaysia
Mexico
New Zealand
Paraguay
Saudi
Arabia
Ta i wa n
The United
States
Vietnam
Page 84
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
407576-002 802.11a/b/g GL WLAN Mini Card module for use in the MOW2
countries listed below:
Aruba
Austria
Azerbaijan
Bahrain
Belgium
Bermuda
Bulgaria
Cayman
Islands
Columbia
Croatia
Cyprus
The Czech
Republic
Denmark
Egypt
407576-003 802.11a/b/g GL WLAN Mini Card module for use in the ROW
countries listed below:
China
Ecuador
Haiti
407576-291 802.11a/b/g GL WLAN Mini Card module for use in Japan
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lebanon
The
Philippines
Honduras
Pakistan
Peru
(Continued)
Poland
Portugal
Romania
Russia
Serbia and
Montenegro
Singapore
Slovakia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
The
Netherlands
Qatar
South Korea
Norway
Oman
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Tu r ke y
The United
Kingdom
Uzbekistan
Uruguay
Venezuela
407576-AD1 802.11b/g GL WLAN module for use in Korea
409250-004 802.11b/g GL WLAN Mini Card module for use in the following
countries:
Israel
Jordan
409911-001 Keyboard without pointing stick for use in the United States
(includes pointing stick cable)
3–26 Maintenance and Service Guide
Kuwait
Thailand
United Arab
Emirates
Ukraine
Page 85
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
409911-021 Keyboard without pointing stick for use internationally (includes
Pointing Stick cable)
409911-031 Keyboard without pointing stick for use in the United Kingdom
(includes pointing stick cable)
409911-041 Keyboard without pointing stick for use in Germany (includes
pointing stick cable)
409911-051 Keyboard without pointing stick for use in France (includes
pointing stick cable)
409911-061 Keyboard without pointing stick for use in Italy (includes
pointing stick cable)
409911-071 Keyboard without pointing stick for use in Spain (includes
pointing stick cable)
409911-081 Keyboard without pointing stick for use in Denmark (includes
pointing stick cable)
409911-091 Keyboard without pointing stick for use in Norway (includes
pointing stick cable)
409911-111 Keyboard without pointing stick for use in Switzerland (includes
pointing stick cable)
(Continued)
409911-121 Keyboard without pointing stick for use in French Canada
(includes pointing stick cable)
409911-131 Keyboard without pointing stick for use in Portugal (includes
pointing stick cable)
409911-141 Keyboard without pointing stick for use in Turkey (includes
pointing stick cable)
409911-151 Keyboard without pointing stick for use in Greece (includes
pointing stick cable)
409911-161 Keyboard without pointing stick for use in Latin America
(includes pointing stick cable)
Maintenance and Service Guide 3–27
Page 86
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
409911-171 Keyboard without pointing stick for use in Saudi Arabia
(includes pointing stick cable)
409911-201 Keyboard without pointing stick for use in Brazil (includes
pointing stick cable)
409911-211 Keyboard without pointing stick for use in Hungary (includes
pointing stick cable)
409911-221 Keyboard without pointing stick for use in the Czech Republic
(includes pointing stick cable)
409911-231 Keyboard without pointing stick for use in Slovakia (includes
pointing stick cable)
409911-251 Keyboard without pointing stick for use in Russia (includes
pointing stick cable)
409911-281 Keyboard without pointing stick for use in Thailand (includes
Pointing Stick cable)
409911-291 Keyboard without pointing stick for use in Japan (includes
pointing stick cable)
409911-AA1 Keyboard without pointing stick for use in the People’s
Republic of China (includes pointing stick cable)
(Continued)
409911-AD1 Keyboard without pointing stick for use in Korea (includes
pointing stick cable)
409911-B71 Keyboard without pointing stick for use in Sweden (includes
pointing stick cable)
409911-BA1 Keyboard without pointing stick for use in Slovenia (includes
pointing stick cable)
409911-BB1 Keyboard without pointing stick for use in Israel (includes
pointing stick stick cable)
409911-DD1 Keyboard without pointing stick for use in Iceland (includes
pointing stick cable)
3–28 Maintenance and Service Guide
Page 87
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
409913-001 Keyboard with pointing stick for use in the United States
(includes pointing stick cable)
409913-021 Keyboard with pointing stick for use internationally (includes
pointing stick cable)
409913-031 Keyboard with pointing stick for use in the United Kingdom
(includes pointing stick cable)
409913-041 Keyboard with pointing stick for use in Germany (includes
pointing stick cable)
409913-051 Keyboard with pointing stick for use in France (includes
pointing stick cable)
409913-061 Keyboard with pointing stick for use in Italy (includes
pointing stick cable)
409913-071 Keyboard with pointing stick for use in Spain (includes
pointing stick cable)
409913-081 Keyboard with pointing stick for use in Denmark (includes
pointing stick cable)
409913-091 Keyboard with pointing stick for use in Norway (includes
pointing stick cable)
(Continued)
409913-111 Keyboard with pointing stick for use in Switzerland (includes
pointing stick cable)
409913-121 Keyboard with pointing stick for use in French Canada
(includes pointing stick cable)
409913-131 Keyboard with pointing stick for use in Portugal (includes
pointing stick cable)
409913-141 Keyboard with pointing stick for use in Turkey (includes
pointing stick cable)
409913-151 Keyboard with pointing stick for use in Greece (includes
pointing stick cable)
Maintenance and Service Guide 3–29
Page 88
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
409913-161 Keyboard with pointing stick for use in Latin America (includes
pointing stick cable)
409913-171 Keyboard with pointing stick for use in Saudi Arabia (includes
pointing stick cable)
409913-201 Keyboard with pointing stick for use in Brazil (includes
pointing stick cable)
409913-211 Keyboard with pointing stick for use in Hungary (includes
pointing stick cable)
409913-221 Keyboard with pointing stick for use in the Czech Republic
(includes pointing stick cable)
409913-231 Keyboard with pointing stick for use in Slovakia (includes
pointing stick cable)
409913-251 Keyboard with pointing stick for use in Russia (includes
pointing stick cable)
409913-281 Keyboard with pointing stick for use in Thailand (includes
pointing stick cable)
409913-291 Keyboard with pointing stick for use in Japan (includes
pointing stick cable)
(Continued)
409913-AA1 Keyboard with pointing stick for use in the People’s Republic of
China (includes pointing stick cable)
409913-AD1 Keyboard with pointing stick for use in Korea (includes
pointing stick cable)
409913-B71 Keyboard with pointing stick for use in Sweden (includes
pointing stick cable)
409913-BA1 Keyboard with pointing stick for use in Slovenia (includes
pointing stick cable)
409913-BB1 Keyboard with pointing stick for use in Israel (includes
pointing stick cable)
3–30 Maintenance and Service Guide
Page 89
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
409913-DD1 Keyboard with pointing stick for use in Iceland (includes
pointing stick cable)
409931-001 Wireless Antenna Kit
409932-001 Fingerprint sensor board
409933-001 Display Inverter
409934-001 Label Kit
409935-001 Display bezel
409936-001 Display Bracket Kit (includes top, middle, and bottom brackets)
409937-001 Display Hinge Kit
409938-001 Display Cable Kit
409939-001 Display enclosure
409940-001 Display Screw Kit
409941-001 Modem module
409942-001 Base enclosure
409943-001 PC Card/smart card assembly
(Continued)
409944-001 Plastics Kit
409945-001 Screw Kit
409946-001 Fan assembly
409947-001 Speaker
409948-001 Switch cover
409949-001 Processor heat sink (includes thermal paste)
409950-001 Video board heat sink for use with M56 video board (includes
thermal pads)
Maintenance and Service Guide 3–31
Page 90
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
409951-001 Top cover with 3 pointing stick buttons and 3 TouchPad
buttons, for use with keyboards with Pointing Stick
409952-001 Top cover with 3 pointing stick buttons, 2 TouchPad buttons,
and fingerprint sensor, for use with keyboards with
Pointing Stick
409953-001 RTC battery
409954-001 Top cover with 2 TouchPad buttons and fingerprint sensor, for
use with keyboards without pointing stick
409955-001 Top cover with 2 TouchPad buttons, for use with keyboards
without pointing stick
409956-001 Top cover with 3 pointing stick buttons and 3 TouchPad
buttons, for use with keyboards with pointing stick
409957-001 LED board (includes LED board cable)
409959-001 System board
409960-001 1-DIMM, PC2-4200, 256-MB memory module
409961-001 1-DIMM, PC2-4200, 512-MB memory module
409962-001 1-DIMM, PC2-4200, 1024-MB memory module
(Continued)
409963-001 1-DIMM, PC2-4200, 2048-MB memory module
409964-001 1-DIMM, PC2-5300, 256-MB memory module
409965-001 1-DIMM, PC2-5300, 512-MB memory module
409966-001 1-DIMM, PC2-5300, 1024-MB memory module
409967-001 1-DIMM, PC2-5300, 2048-MB memory module
3–32 Maintenance and Service Guide
Page 91
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
409968-001 USB/audio board (includes audio board cable and USB board
cable)
409969-001 Intel Core Duo T2300 (1.67-GHz) processor (includes thermal
paste)
409970-001 Intel Core Duo T2400 (1.83-GHz) processor (includes thermal
paste)
409971-001 Intel Core Duo T2500 (2.00-GHz) processor (includes thermal
paste)
409972-001 Intel Core Duo T2600 (2.17-GHz) processor (includes thermal
paste)
409973-001 17.0-inch, WXGA+WVA display assembly with AntiGlare
(includes wireless antenna transceivers and cables)
409974-001 17.0-inch, WXGA+WVA display panel with AntiGlare
409975-001 17.0-inch, WSXGA+WVA display assembly with AntiGlare
(includes wireless antenna transceivers and cables)
409976-001 17.0-inch, WSXGA+WVA display panel with AntiGlare
409977-001 17.0-inch, WUXGA+WVA display assembly with AntiGlare
(includes wireless antenna transceivers and cables)
409978-001 17.0-inch, WUXGA+WVA display panel with AntiGlare
(Continued)
409979-001 Video board, M56, for use with model nx9420
409980-001 5400-rpm, 60-GB hard drive
409981-001 5400-rpm, 80-GB hard drive
409982-001 5400-rpm, 100-GB hard drive
409983-001 7200-rpm, 100-GB hard drive
409984-001 8X Max DVD/CD-RW Combo Drive (includes bezel and optical
drive bracket)
Maintenance and Service Guide 3–33
Page 92
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
409985-001 2X Max DVD/CD-RW Combo Drive (includes bezel and optical
drive bracket)
409986-001 DVD±RW and CD-RW Double-Layer Combo Drive
(includes bezel and optical drive bracket)
409987-001 DVD±RW and CD-RW Double-Layer Combo Drive with
LightScribe (includes bezel and optical drive bracket)
409989-001 17.0-inch, WSXGA+WVA display assembly with BrightView
(includes wireless antenna transceivers and cables)
409988-001 17.0-inch, WSXGA+WVA display panel with BrightView
409990-001 Cable Kit
409991-001 7200 rpm, 80 GB hard drive
409992-001 90-watt non-PFC AC adapter
409993-001 Bluetooth module (includes Bluetooth module cable)
413489-001 Video board heat sink for use with G71 video board (includes
thermal pads)
416931-001 120-watt non-PFC AC adapter
417206-001 Video board, G71, for use with model nw9440
(Continued)
3–34 Maintenance and Service Guide
Page 93
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 and P1 screwdrivers
■ Torx8 screwdriver
■ 5.0-mm socket for video board screw locks
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Page 94
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
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Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
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Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
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Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
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Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4–6 Maintenance and Service Guide
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Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes
■ Antistatic tape.
■ Antistatic smocks, aprons, and sleeve protectors.
■ Conductive bins and other assembly or soldering aids.
■ Nonconductive foam.
■ Conductive tabletop workstations with ground cords of
one megohm resistance.
■ Static-dissipative tables or floor mats with hard ties to
the ground.
■ Field service kits.
■ Static awareness labels.
■ Material-handling packages.
■ Nonconductive plastic bags, tubes, or boxes.
■ Metal tote boxes.
■ Electrostatic voltage levels and protective materials.
Maintenance and Service Guide 4–7
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Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 - 2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
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