Hp MFP M476 User Manual

Color LaserJet Pro MFP M476
HP Color LaserJet Pro MFP M476
User Guide
Copyright and License
© 2014 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 4/2014
Part number: CF385A-90907
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Table of contents
1 Product introduction ..................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Product views ........................................................................................................................................................ 4
Product front view ............................................................................................................................... 4
Product back view ............................................................................................................................... 5
Interface ports ..................................................................................................................................... 5
Control panel ......................................................................................................................................................... 6
Control-panel layout ........................................................................................................................... 6
Control-panel Home screen ................................................................................................................ 6
Product hardware setup and software installation .............................................................................................. 8
2 Paper trays ................................................................................................................................................... 9
Load Tray 1 (multipurpose tray) ......................................................................................................................... 10
Load Tray 2 or Tray 3. .......................................................................................................................................... 12
3 Parts, supplies, and accessories ................................................................................................................... 15
Order parts, accessories, and supplies ............................................................................................................... 16
Parts and-supplies .............................................................................................................................................. 16
Accessories .......................................................................................................................................................... 16
Replace the toner cartridges ............................................................................................................................... 17
4 Print ........................................................................................................................................................... 21
Print tasks (Windows) .......................................................................................................................................... 22
How to print (Windows) ..................................................................................................................... 22
Automatically print on both sides (Windows) .................................................................................. 24
Manually print on both sides (Windows) .......................................................................................... 25
Print multiple pages per sheet (Windows) ....................................................................................... 26
Select the paper type (Windows) ...................................................................................................... 27
Additional print tasks ........................................................................................................................ 27
Print tasks (Mac OS X) .......................................................................................................................................... 28
How to print (Mac OS X) ..................................................................................................................... 28
ENWW iii
Automatically print on both sides (Mac OS X) .................................................................................. 28
Manually print on both sides (Mac OS X) .......................................................................................... 28
Print multiple pages per sheet (Mac OS X) ....................................................................................... 29
Select the paper type (Mac OS X) ...................................................................................................... 29
Additional print tasks ........................................................................................................................ 29
Mobile printing ..................................................................................................................................................... 30
HP Wireless Direct and NFC Printing ................................................................................................. 30
HP ePrint via email ............................................................................................................................ 31
HP ePrint software ............................................................................................................................ 31
AirPrint ............................................................................................................................................... 32
Use walk-up USB printing .................................................................................................................................... 33
5 Copy ........................................................................................................................................................... 35
Make a copy ......................................................................................................................................................... 36
Copy on both sides (duplex) ................................................................................................................................ 37
Copy on both sides automatically ..................................................................................................... 37
Copy on both sides manually ............................................................................................................ 37
6 Scan ........................................................................................................................................................... 39
Scan by using the HP Scan software (Windows) ................................................................................................. 40
Scan by using the HP Scan software (Mac OS X) ................................................................................................. 41
Set up Scan to E-mail ........................................................................................................................................... 42
Introduction ....................................................................................................................................... 42
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 42
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 42
Set up the Scan to Email feature on a Mac ....................................................................................... 43
Set up Scan to Network Folder ............................................................................................................................ 45
Introduction ....................................................................................................................................... 45
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 45
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 45
Set up the Scan to Network Folder feature on a Mac ....................................................................... 46
Scan to email ....................................................................................................................................................... 48
Scan to a network folder ..................................................................................................................................... 49
Scan to a USB flash drive ..................................................................................................................................... 50
7 Fax ............................................................................................................................................................. 51
Set up to send and receive faxes ......................................................................................................................... 52
Before starting .................................................................................................................................. 52
Step 1: Identify the phone connection type ..................................................................................... 52
Step 2: Set up the fax ........................................................................................................................ 53
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Dedicated phone line ...................................................................................................... 53
Shared voice/fax line ...................................................................................................... 54
Shared voice/fax line with an answering machine ........................................................ 55
Step 3: Configure the fax time, date, and header ............................................................................ 57
HP Fax Setup Wizard ....................................................................................................... 57
Product control panel ..................................................................................................... 57
HP Device Toolbox .......................................................................................................... 58
HP Embedded Web Server .............................................................................................. 58
Step 4: Run a fax test ........................................................................................................................ 58
Send a fax ............................................................................................................................................................ 60
Fax from the flatbed scanner ........................................................................................................... 60
Fax from the document feeder ......................................................................................................... 61
Use speed dials and group-dial entries ............................................................................................ 61
Send a fax from the software ........................................................................................................... 62
Send a fax from a third-party software program, such as Microsoft Word ..................................... 62
Create, edit, and delete speed-dial entries ......................................................................................................... 63
Use the control panel to create and edit the fax phone book .......................................................... 63
Use phone-book data from other programs .................................................................................... 63
Delete phone book entries ................................................................................................................ 63
8 Manage the product ..................................................................................................................................... 65
Use HP Web Services applications ...................................................................................................................... 66
Change the product connection type (Windows) ................................................................................................ 67
HP Device Toolbox (Windows) ............................................................................................................................. 68
HP Utility for Mac OS X ......................................................................................................................................... 70
Open HP Utility .................................................................................................................................. 70
HP Utility features ............................................................................................................................. 70
Use HP Web Jetadmin software .......................................................................................................................... 72
Configure IP network settings ............................................................................................................................. 73
Printer sharing disclaimer ................................................................................................................. 73
View or change network settings ..................................................................................................... 73
Rename the product on a network ................................................................................................... 73
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 74
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 75
Advanced configuration with HP Utility for Mac OS X ......................................................................................... 78
Open HP Utility .................................................................................................................................. 78
HP Utility features ............................................................................................................................. 78
HP Web Jetadmin ................................................................................................................................................. 80
Product security features .................................................................................................................................... 81
Set or change the product password using the HP Embedded Web Server .................................... 81
Economy settings ................................................................................................................................................ 82
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Print with EconoMode ....................................................................................................................... 82
Set the Sleep Delay ........................................................................................................................... 82
Set the Auto Power Down delay ....................................................................................................... 82
Update the firmware ........................................................................................................................................... 84
Method one: Update the firmware using the control panel ............................................................. 84
Method two: Update the firmware using the Firmware Update Utility ............................................ 85
9 Solve problems ........................................................................................................................................... 87
Control-panel help system .................................................................................................................................. 88
Restore the factory-set defaults ........................................................................................................................ 89
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 90
Change the “Very Low” settings ....................................................................................................... 90
For products with fax capability ..................................................................................... 90
Order supplies ................................................................................................................................... 91
Product does not pick up paper or misfeeds ...................................................................................................... 92
The product does not pick up paper ................................................................................................. 92
The product picks up multiple sheets of paper ................................................................................ 92
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 92
Clean the pickup rollers and separation pad in the document feeder ............................................. 93
Clear jams ............................................................................................................................................................ 95
Jam locations .................................................................................................................................... 95
Experiencing frequent or recurring paper jams? .............................................................................. 95
Clear jams in the document feeder ................................................................................................... 97
Clear jams in Tray 1 ........................................................................................................................... 98
Clear jams in Tray 2 ......................................................................................................................... 100
Clear jams in Tray 3 ......................................................................................................................... 101
Clear jams in the duplexer .............................................................................................................. 103
Clear jams in the output bin ............................................................................................................ 105
Improve print quality ......................................................................................................................................... 106
Print from a different software program ....................................................................................... 106
Check the paper-type setting for the print job ............................................................................... 106
Check the paper type setting (Windows) ..................................................................... 106
Check the paper type setting (Mac OS X) ..................................................................... 107
Check toner-cartridge status .......................................................................................................... 107
Print and interpret the print quality page ...................................................................................... 108
Clean the product ............................................................................................................................ 108
Print a cleaning page .................................................................................................... 108
Check the scanner glass for dirt and smudges ............................................................ 109
Visually inspect the toner cartridge ............................................................................................... 109
Check paper and the printing environment .................................................................................... 109
Step one: Use paper that meets HP specifications ...................................................... 109
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Step two: Check the environment ................................................................................ 110
Calibrate the product to align the colors ........................................................................................ 110
Check other print job settings ......................................................................................................... 110
Check the EconoMode settings .................................................................................... 111
Adjust color settings (Windows) ................................................................................... 111
Try a different print driver .............................................................................................................. 112
Improve copy and scan image quality .............................................................................................................. 114
Check the scanner glass for dirt and smudges ............................................................................... 114
Check the paper settings ................................................................................................................ 114
Check the image adjustment settings ............................................................................................ 115
Optimize for text or pictures .......................................................................................................... 115
Check the scanner resolution and color settings on the computer ............................................... 115
Resolution and color guidelines ................................................................................... 116
Color .............................................................................................................................. 116
Edge-to-edge copying .................................................................................................................... 116
Improve fax image quality ................................................................................................................................ 118
Check the scanner glass for dirt and smudges ............................................................................... 118
Check the send-fax resolution settings ......................................................................................... 118
Check the error-correction settings ............................................................................................... 119
Check the fit-to-page setting ......................................................................................................... 119
Send to a different fax machine ..................................................................................................... 119
Check the sender's fax machine ..................................................................................................... 119
Solve wired network problems ......................................................................................................................... 120
Poor physical connection ................................................................................................................ 120
The computer is using the incorrect IP address for the product ................................................... 120
The computer is unable to communicate with the product ........................................................... 120
The product is using incorrect link and duplex settings for the network ...................................... 121
New software programs might be causing compatibility problems ............................................. 121
The computer or workstation might be set up incorrectly ............................................................ 121
The product is disabled, or other network settings are incorrect ................................................. 121
Solve wireless network problems ..................................................................................................................... 122
Wireless connectivity checklist ....................................................................................................... 122
The product does not print after the wireless configuration completes ...................................... 123
The product does not print, and the computer has a third-party firewall installed ..................... 123
The wireless connection does not work after moving the wireless router or product ................. 123
Cannot connect more computers to the wireless product ............................................................. 123
The wireless product loses communication when connected to a VPN ........................................ 123
The network does not appear in the wireless networks list .......................................................... 123
The wireless network is not functioning ........................................................................................ 124
Perform a wireless network diagnostic test .................................................................................. 124
Reduce interference on a wireless network ................................................................................... 124
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Solve fax problems ............................................................................................................................................ 125
Fax troubleshooting checklist ........................................................................................................ 125
Solve general fax problems ............................................................................................................ 126
Faxes are sending slowly ............................................................................................. 126
Fax quality is poor ........................................................................................................ 127
Fax cuts off or prints on two pages .............................................................................. 127
Index ........................................................................................................................................................... 129
viii ENWW

1 Product introduction

Product comparison
Product views
Control panel
Product hardware setup and software installation
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
Solve problems.
Download software updates.
Join support forums.
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW 1

Product comparison

Product NameModel Number
Paper handling Tray 1 (50-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (250 sheet capacity) Optional Optional Optional
Standard output bin (150 sheet capacity)
Automatic duplex printing
Connectivity
Easy-access USB port for printing and scanning without a computer and
Control-panel display and input
Print Prints up to 20 pages per minute (ppm) on A4 and 21 ppm on letter-size
Walk-up USB printing (no computer required)
HP NFC and Wireless Direct for printing from mobile devices.
Mobile printing using the following:
M476nw
CF385A
10/100 Ethernet LAN connection with IPv4 and IPv6
Wireless 802.11 b/g/n
upgrading the firmware
Touchscreen control panel
paper.
M476dn CF386A
M476dw CF387A
HP ePrint
HP ePrint software
HP ePrint Home & Biz
Google Cloud Print
Apple AirPrint™
Fax
Copy and Scan Copies and scans up to 20 pages ppm on A4 and 21 ppm on letter-size
paper.
Easy-access USB copying and scanning (no computer required)
50-page document feeder with electronic duplex copying and scanning
and multi-pick detection
Scan-to Send to E-mail, Save to USB, and Save to Network Folder options
Supported operating
23
systems
Windows XP, 32-bit, Service Pack 2 and greater, Windows XP 64- bit, Print driver only
NOTE: Microsoft retired mainstream support for Windows XP in April
2009. HP will continue to provide best-effort support for the discontinued XP operating system.
1
Windows Vista, 32–bit/64–bit
2 Chapter 1 Product introduction ENWW
Product NameModel
M476nw
Number
Windows 7, 32-bit/ 64-bit
Windows 8, 32-bit/ 64-bit, Windows 8.1, 32- bit/ 64 bit, Windows 8 RT
(Run Time) in OS driver only
Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan
drivers only
NOTE: Microsoft retired mainstream support for Windows Server 2003
in July 2010. HP will continue to provide best-effort support for the discontinued Server 2003 operating system.
Windows 2008 Server (32-bit/64-bit and R2), print and scan drivers only
Windows Server 2012, 64-bit, print driver only
Mac OS X 10.6, 10.7 Lion, and 10.8 Mountain Lion
1
The HP ePrint Software supports the following operating systems: Windows® XP SP2 or greater (32-bit) up to ePrint Software version 3; Windows Vista® (64-bit); Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, and 10.8 Mountain Lion.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to the in-box software installation CD. For a current list of supported operating systems, go to for HP's all-inclusive help for your product. If you are located outside the US, go to click Product Support & Troubleshooting, enter the product name, and then select Search.
3
The HP Software Installer CD for Windows and Mac installs the HP PCL 6 discrete driver and .NET 3.5 SP1 for Windows operating systems, the .NET 4.0 for Windows 8 and Windows Server 2012, and the Mac driver and Mac Utility for the Mac operating systems. Other optional software is also included on the installation CD.
CF385A
M476dn CF386A
M476dw CF387A
www.hp.com/support/colorljMFPM476
www.hp.com/support, select a country/region,
ENWW Product comparison 3

Product views

Product front view

1 Document feeder cover
2 Document feeder input tray
3 Document feeder output bin
4 Color touch screen control panel
5 Walk-up USB printing port
6 On/Off button
7 Optional Tray 3
8Tray 2
9Tray 1
10 Print cartridge/front door handle
11 Output bin stop
12 Output bin
4 Chapter 1 Product introduction ENWW

Product back view

1 Fax port and external phone port
2Network port
3 Hi-speed USB 2.0 port
4 Power connection
5 Rear door
6 Serial number label

Interface ports

1 Telephone “line out” port for attaching an extension phone, answering machine, or other device
2 Fax “line in” port for attaching fax line to product
3Network port
4 Hi-Speed USB 2.0 port
ENWW Product views 5

Control panel

Control-panel layout

Control-panel Home screen

Control-panel layout
1 Wireless light (wireless models
only)
2 Touchscreen display Provides access to the product features and indicates the current status of the product
3 Attention light Indicates a problem with the product
4 Ready light Indicates the product is ready
5 Help button and light Provides access to the control-panel help system
6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen
7 Cancel button and light Clears settings, cancels the current job, or exits the current screen
8 HP NFC Wireless Direct for printing from mobile devices (wireless models) (M476dw only)
9 Back button and light Returns to the previous screen
10 Left arrow button and light Moves the cursor to the left
11 Home button and light Provides access to the Home screen
Indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
6 Chapter 1 Product introduction ENWW
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout
might also be reversed for some languages.
1
2
3
4
5
6
7 Fax button Provides access to the Fax feature
8 Apps button Provides access to the Apps menu to print directly from Web applications that you have
9 Product status Indicates whether the product is ready or is processing a job
Web Services
Setup
button
Wireless models only)
Network
Information
Supplies
button
button (wireless
button
button
button
Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.
Provides access to the main menus
Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal
strength bars.
NOTE: This button does not display when the product is connected to a wired network.
Provides access to network settings and information. From the network settings screen, you can print the Network Summary page.
NOTE: This button displays only when the product is connected to a network.
Provides product status information. From the status summary screen, you can print the
Configuration Report page.
Provides information about supplies status. From the supplies summary screen, you can print the Supplies Status page.
downloaded from the HP ePrintCenter Web site at
www.hpeprintcenter.com
10 Scan button Provides access to the scan features
11 Copy button Provides access to the copy features
12 USB button Provides access to the walkup-USB feature (for printing and scanning without a computer)
ENWW Control panel 7

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.
In the US, go to
Outside the US, follow these steps:
1. Go to
2. Select your country/region.
3. Click Product Support & Troubleshooting.
4. Enter the product name (HP Color LaserJet Pro MFP M476), and then select Search.
Find the following support:
Install and configure
Learn and use
Solve problems
Download software updates
Join support forums
Find warranty and regulatory information
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product.
www.hp.com/support.
8 Chapter 1 Product introduction ENWW

2 Paper trays

Load Tray 1 (multipurpose tray)
Load Tray 2 or Tray 3.
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
Solve problems.
Download software updates.
Join support forums.
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW 9

Load Tray 1 (multipurpose tray)

1. Open tray 1 by grasping the handle on the left
side of the tray and pulling down.
2. Pull out the tray extension.
10 Chapter 2 Paper trays ENWW
3. If you are loading long sheets of paper, flip out
the extension.
4. Extend the paper guides fully (1) and then load
the paper stack into tray 1 (2). Adjust the paper guides to the size of the paper.
NOTE: To avoid jams, do not add paper to tray 1 while the product is printing. Do not close tray 1 while the
product is printing.
ENWW Load Tray 1 (multipurpose tray) 11

Load Tray 2 or Tray 3.

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from tray 2. Print these types of
paper only from tray 1.
1. Pull the tray out of the product.
NOTE: Do not open the tray while it is in use.
2. Slide open the paper length and width guides.
3. To load legal-size paper, extend the tray by
pressing and holding the extension tab while pulling the front of the tray toward you.
NOTE: When it is loaded with legal-size paper,
the tray extends from the front of the product approximately 64 mm (2.5 inches).
12 Chapter 2 Paper trays ENWW
4. Place the paper in the tray and make sure that it
is flat at all four corners. Slide the side paper width guides so that they align with the paper­size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray.
5. Push down on the paper to make sure that the
paper stack is below the paper limit tabs on the side of the tray.
NOTE: To prevent jams, do not overfill the tray.
Be sure the top of the stack is below the tray full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or the paper might jam.
ENWW Load Tray 2 or Tray 3. 13
6. Slide the tray completely into the product.
7. On the product control panel, configure the paper
size and type to match the paper loaded in the tray.
a. From the Home screen on the product
control panel, touch the Setup
button.
b. Open the following menus:
System Setup
Paper Setup
Tray 2
c. Touch Paper Size and select the correct size.
d. Touch Paper Type and select the correct
type.
14 Chapter 2 Paper trays ENWW

3 Parts, supplies, and accessories

Order parts, accessories, and supplies
Parts and-supplies
Accessories
Replace the toner cartridges
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
Solve problems.
Download software updates.
Join support forums.
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW 15

Order parts, accessories, and supplies

HP original toner cartridges and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories
Order through service or support providers Contact an HP-authorized service or support provider.
www.hp.com/buy/parts

Parts and-supplies

The following customer self-repair parts are available for the product.
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period.
Item Description Self-replacement options Part number
HP 312A Black LaserJet Toner Cartridge
HP 312X Black LaserJet Toner Cartridge
HP 312A Replacement cyan print cartridge
Standard capacity replacement black print cartridge
High capacity replacement black print cartridge
Mandatory CF381A
Mandatory CF380A
Mandatory CF380X
HP 312A Replacement yellow print cartridge
HP 312A Replacement magenta print cartridge
Tray 2 Assembly Kit Replacement Tray 2 Mandatory A3E42-65010
Mandatory CF382A
Mandatory CF383A

Accessories

Item Description Part number
HP LaserJet 1 x 250 Paper Feeder 250-sheet paper feeder (optional Tray 3) A3E47A
USB cable 2-meter standard USB-compatible device
connector
C6518A
16 Chapter 3 Parts, supplies, and accessories ENWW

Replace the toner cartridges

The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).
CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot
water sets toner into the fabric.
1. Open the front door.
2. Pull out the print cartridge drawer.
3. Grasp the handle on the old print cartridge and
then pull the cartridge straight up to remove it.
ENWW Replace the toner cartridges 17
4. Remove the new print cartridge from the
packaging.
5. Gently rock the print cartridge from front to back
to distribute the toner evenly inside the cartridge.
6. Remove the orange, plastic shield from the
bottom of the new print cartridge.
18 Chapter 3 Parts, supplies, and accessories ENWW
7. Do not touch the imaging drum on the bottom of
the print cartridge. Fingerprints on the imaging drum can cause print-quality problems.
8. Insert the new print cartridge into the product.
Match the color indicator on the cartridge to the color indicator in the empty slot.
9. Pull the tab on the left side of the print cartridge
straight up to completely remove the sealing tape. Recycle the sealing tape.
ENWW Replace the toner cartridges 19
10. Close the print-cartridge drawer.
11. Close the front door.
12. Place the old print cartridge, the sealing tape,
and the orange plastic shield in the new print cartridge box. Follow the recycling instructions that are included in the box.
20 Chapter 3 Parts, supplies, and accessories ENWW
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