Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 4/2014
Part number: CF385A-90907
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, Adobe Photoshop®, Acrobat®, and
Adobe
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
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Company under license.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Control panel ......................................................................................................................................................... 6
Control-panel Home screen ................................................................................................................ 6
Product hardware setup and software installation .............................................................................................. 8
2 Paper trays ................................................................................................................................................... 9
Load Tray 2 or Tray 3. .......................................................................................................................................... 12
3 Parts, supplies, and accessories ................................................................................................................... 15
Order parts, accessories, and supplies ............................................................................................................... 16
Parts and-supplies .............................................................................................................................................. 16
Mobile printing ..................................................................................................................................................... 30
HP Wireless Direct and NFC Printing ................................................................................................. 30
HP ePrint via email ............................................................................................................................ 31
HP ePrint software ............................................................................................................................ 31
Use walk-up USB printing .................................................................................................................................... 33
Make a copy ......................................................................................................................................................... 36
Copy on both sides (duplex) ................................................................................................................................ 37
Copy on both sides automatically ..................................................................................................... 37
Copy on both sides manually ............................................................................................................ 37
Scan by using the HP Scan software (Windows) ................................................................................................. 40
Scan by using the HP Scan software (Mac OS X) ................................................................................................. 41
Set up Scan to E-mail ........................................................................................................................................... 42
Use the Scan to E-Mail Wizard (Windows) ........................................................................................ 42
Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............................. 42
Set up the Scan to Email feature on a Mac ....................................................................................... 43
Set up Scan to Network Folder ............................................................................................................................ 45
Use the Scan to Network Folder Wizard (Windows) ......................................................................... 45
Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows) ............. 45
Set up the Scan to Network Folder feature on a Mac ....................................................................... 46
Scan to email ....................................................................................................................................................... 48
Scan to a network folder ..................................................................................................................................... 49
Scan to a USB flash drive ..................................................................................................................................... 50
Set up to send and receive faxes ......................................................................................................................... 52
Before starting .................................................................................................................................. 52
Step 1: Identify the phone connection type ..................................................................................... 52
Step 2: Set up the fax ........................................................................................................................ 53
ivENWW
Dedicated phone line ...................................................................................................... 53
Shared voice/fax line ...................................................................................................... 54
Shared voice/fax line with an answering machine ........................................................ 55
Step 3: Configure the fax time, date, and header ............................................................................ 57
HP Fax Setup Wizard ....................................................................................................... 57
Product control panel ..................................................................................................... 57
HP Device Toolbox .......................................................................................................... 58
HP Embedded Web Server .............................................................................................. 58
Step 4: Run a fax test ........................................................................................................................ 58
Send a fax ............................................................................................................................................................ 60
Fax from the flatbed scanner ........................................................................................................... 60
Fax from the document feeder ......................................................................................................... 61
Use speed dials and group-dial entries ............................................................................................ 61
Send a fax from the software ........................................................................................................... 62
Send a fax from a third-party software program, such as Microsoft Word ..................................... 62
Create, edit, and delete speed-dial entries ......................................................................................................... 63
Use the control panel to create and edit the fax phone book .......................................................... 63
Use phone-book data from other programs .................................................................................... 63
Delete phone book entries ................................................................................................................ 63
8 Manage the product ..................................................................................................................................... 65
Use HP Web Services applications ...................................................................................................................... 66
Change the product connection type (Windows) ................................................................................................ 67
HP Device Toolbox (Windows) ............................................................................................................................. 68
HP Utility for Mac OS X ......................................................................................................................................... 70
Open HP Utility .................................................................................................................................. 70
HP Utility features ............................................................................................................................. 70
Use HP Web Jetadmin software .......................................................................................................................... 72
Configure IP network settings ............................................................................................................................. 73
View or change network settings ..................................................................................................... 73
Rename the product on a network ................................................................................................... 73
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 74
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 75
Advanced configuration with HP Utility for Mac OS X ......................................................................................... 78
Open HP Utility .................................................................................................................................. 78
HP Utility features ............................................................................................................................. 78
HP Web Jetadmin ................................................................................................................................................. 80
Product security features .................................................................................................................................... 81
Set or change the product password using the HP Embedded Web Server .................................... 81
Print with EconoMode ....................................................................................................................... 82
Set the Sleep Delay ........................................................................................................................... 82
Set the Auto Power Down delay ....................................................................................................... 82
Update the firmware ........................................................................................................................................... 84
Method one: Update the firmware using the control panel ............................................................. 84
Method two: Update the firmware using the Firmware Update Utility ............................................ 85
Control-panel help system .................................................................................................................................. 88
Restore the factory-set defaults ........................................................................................................................ 89
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 90
Change the “Very Low” settings ....................................................................................................... 90
For products with fax capability ..................................................................................... 90
Order supplies ................................................................................................................................... 91
Product does not pick up paper or misfeeds ...................................................................................................... 92
The product does not pick up paper ................................................................................................. 92
The product picks up multiple sheets of paper ................................................................................ 92
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 92
Clean the pickup rollers and separation pad in the document feeder ............................................. 93
Solve general fax problems ............................................................................................................ 126
Faxes are sending slowly ............................................................................................. 126
Fax quality is poor ........................................................................................................ 127
Fax cuts off or prints on two pages .............................................................................. 127
Index ........................................................................................................................................................... 129
viiiENWW
1Product introduction
●
Product comparison
●
Product views
●
Control panel
●
Product hardware setup and software installation
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
Easy-access USB port for printing and scanning without a computer and
Control-panel display
and input
PrintPrints up to 20 pages per minute (ppm) on A4 and 21 ppm on letter-size
Walk-up USB printing (no computer required)
HP NFC and Wireless Direct for printing from mobile devices.
Mobile printing using the following:
M476nw
CF385A
10/100 Ethernet LAN connection with IPv4 and IPv6
Wireless 802.11 b/g/n
upgrading the firmware
Touchscreen control panel
paper.
M476dn
CF386A
M476dw
CF387A
●
HP ePrint
●
HP ePrint software
●
HP ePrint Home & Biz
●
Google Cloud Print
●
Apple AirPrint™
Fax
Copy and ScanCopies and scans up to 20 pages ppm on A4 and 21 ppm on letter-size
paper.
Easy-access USB copying and scanning (no computer required)
50-page document feeder with electronic duplex copying and scanning
and multi-pick detection
Scan-toSend to E-mail, Save to USB, and Save to Network Folder options
Supported operating
23
systems
Windows XP, 32-bit, Service Pack 2 and greater, Windows XP 64- bit, Print
driver only
NOTE: Microsoft retired mainstream support for Windows XP in April
2009. HP will continue to provide best-effort support for the discontinued
XP operating system.
1
Windows Vista, 32–bit/64–bit
2Chapter 1 Product introductionENWW
Product NameModel
M476nw
Number
Windows 7, 32-bit/ 64-bit
Windows 8, 32-bit/ 64-bit, Windows 8.1, 32- bit/ 64 bit, Windows 8 RT
(Run Time) in OS driver only
Windows 2003 Server (32-bit, Service Pack 1 or greater), print and scan
drivers only
NOTE: Microsoft retired mainstream support for Windows Server 2003
in July 2010. HP will continue to provide best-effort support for the
discontinued Server 2003 operating system.
Windows 2008 Server (32-bit/64-bit and R2), print and scan drivers only
Windows Server 2012, 64-bit, print driver only
Mac OS X 10.6, 10.7 Lion, and 10.8 Mountain Lion
1
The HP ePrint Software supports the following operating systems: Windows® XP SP2 or greater (32-bit) up to ePrint Software
version 3; Windows Vista® (64-bit); Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7
Lion, and 10.8 Mountain Lion.
2
The list of supported operating systems applies to the Windows PCL 6, UPD PCL 6, UPD PCL 5, UPD PS, and Mac print drivers and to
the in-box software installation CD. For a current list of supported operating systems, go to
for HP's all-inclusive help for your product. If you are located outside the US, go to
click Product Support & Troubleshooting, enter the product name, and then select Search.
3
The HP Software Installer CD for Windows and Mac installs the HP PCL 6 discrete driver and .NET 3.5 SP1 for Windows operating
systems, the .NET 4.0 for Windows 8 and Windows Server 2012, and the Mac driver and Mac Utility for the Mac operating systems.
Other optional software is also included on the installation CD.
CF385A
M476dn
CF386A
M476dw
CF387A
www.hp.com/support/colorljMFPM476
www.hp.com/support, select a country/region,
ENWWProduct comparison3
Product views
Product front view
1Document feeder cover
2Document feeder input tray
3Document feeder output bin
4Color touch screen control panel
5Walk-up USB printing port
6On/Off button
7Optional Tray 3
8Tray 2
9Tray 1
10Print cartridge/front door handle
11Output bin stop
12Output bin
4Chapter 1 Product introductionENWW
Product back view
1Fax port and external phone port
2Network port
3Hi-speed USB 2.0 port
4Power connection
5Rear door
6Serial number label
Interface ports
1Telephone “line out” port for attaching an extension phone, answering machine, or other device
2Fax “line in” port for attaching fax line to product
3Network port
4Hi-Speed USB 2.0 port
ENWWProduct views5
Control panel
●
Control-panel layout
●
Control-panel Home screen
Control-panel layout
1Wireless light (wireless models
only)
2Touchscreen displayProvides access to the product features and indicates the current status of the product
3Attention lightIndicates a problem with the product
4Ready lightIndicates the product is ready
5Help button and lightProvides access to the control-panel help system
6Right arrow button and lightMoves the cursor to the right or moves the display image to the next screen
7Cancel button and lightClears settings, cancels the current job, or exits the current screen
8HP NFCWireless Direct for printing from mobile devices (wireless models) (M476dw only)
9Back button and lightReturns to the previous screen
10Left arrow button and lightMoves the cursor to the left
11Home button and lightProvides access to the Home screen
Indicates the wireless network is enabled. The light blinks while the product is establishing a
connection to the wireless network.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
NOTE: This button illuminates only when the current screen can use this feature.
Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
6Chapter 1 Product introductionENWW
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout
might also be reversed for some languages.
1
2
3
4
5
6
7Fax buttonProvides access to the Fax feature
8Apps buttonProvides access to the Apps menu to print directly from Web applications that you have
9Product statusIndicates whether the product is ready or is processing a job
Web Services
Setup
button
Wireless
models only)
Network
Information
Supplies
button
button (wireless
button
button
button
Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to
the product’s email address.
Provides access to the main menus
Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal
strength bars.
NOTE: This button does not display when the product is connected to a wired network.
Provides access to network settings and information. From the network settings screen, you
can print the Network Summary page.
NOTE: This button displays only when the product is connected to a network.
Provides product status information. From the status summary screen, you can print the
Configuration Report page.
Provides information about supplies status. From the supplies summary screen, you can
print the Supplies Status page.
downloaded from the HP ePrintCenter Web site at
www.hpeprintcenter.com
10Scan buttonProvides access to the scan features
11Copy buttonProvides access to the copy features
12USB buttonProvides access to the walkup-USB feature (for printing and scanning without a computer)
ENWWControl panel7
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
In the US, go to
Outside the US, follow these steps:
1.Go to
2.Select your country/region.
3.Click Product Support & Troubleshooting.
4.Enter the product name (HP Color LaserJet Pro MFP M476), and then select Search.
Find the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product.
www.hp.com/support.
8Chapter 1 Product introductionENWW
2Paper trays
●
Load Tray 1 (multipurpose tray)
●
Load Tray 2 or Tray 3.
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW9
Load Tray 1 (multipurpose tray)
1.Open tray 1 by grasping the handle on the left
side of the tray and pulling down.
2.Pull out the tray extension.
10Chapter 2 Paper traysENWW
3.If you are loading long sheets of paper, flip out
the extension.
4.Extend the paper guides fully (1) and then load
the paper stack into tray 1 (2). Adjust the paper
guides to the size of the paper.
NOTE: To avoid jams, do not add paper to tray 1 while the product is printing. Do not close tray 1 while the
product is printing.
ENWWLoad Tray 1 (multipurpose tray)11
Load Tray 2 or Tray 3.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from tray 2. Print these types of
paper only from tray 1.
1.Pull the tray out of the product.
NOTE: Do not open the tray while it is in use.
2.Slide open the paper length and width guides.
3.To load legal-size paper, extend the tray by
pressing and holding the extension tab while
pulling the front of the tray toward you.
NOTE: When it is loaded with legal-size paper,
the tray extends from the front of the product
approximately 64 mm (2.5 inches).
12Chapter 2 Paper traysENWW
4.Place the paper in the tray and make sure that it
is flat at all four corners. Slide the side paper
width guides so that they align with the papersize marking in the bottom of the tray. Slide the
front paper length guide so that it pushes the
stack of paper against the back of the tray.
5.Push down on the paper to make sure that the
paper stack is below the paper limit tabs on the
side of the tray.
NOTE: To prevent jams, do not overfill the tray.
Be sure the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or
the paper might jam.
ENWWLoad Tray 2 or Tray 3.13
6.Slide the tray completely into the product.
7.On the product control panel, configure the paper
size and type to match the paper loaded in the
tray.
a. From the Home screen on the product
control panel, touch the Setup
button.
b. Open the following menus:
System Setup
Paper Setup
Tray 2
c.Touch Paper Size and select the correct size.
d. Touch Paper Type and select the correct
type.
14Chapter 2 Paper traysENWW
3Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
Parts and-supplies
●
Accessories
●
Replace the toner cartridges
www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product:
Go to
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to
www.hp.com/support for Worldwide support and other HP products.
ENWW15
Order parts, accessories, and supplies
HP original toner cartridges and paperwww.hp.com/go/suresupply
Order genuine HP parts or accessories
Order through service or support providersContact an HP-authorized service or support provider.
www.hp.com/buy/parts
Parts and-supplies
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
ItemDescriptionSelf-replacement optionsPart number
HP 312A Black LaserJet Toner
Cartridge
HP 312X Black LaserJet Toner
Cartridge
HP 312A Replacement cyan print
cartridge
Standard capacity replacement
black print cartridge