HP M252dw User Guide
User Guide
www.hp.com/support/colorljM252
Color LaserJet Pro M252
M252n M252dw
HP Color LaserJet Pro M252
User Guide
Copyright and License
Trademark Credits
© Copyright 2019 HP Development Company,
L.P.
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be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 8/2019
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Table of contents
1 Product overview ...................................................................................................................................................................................... 1
Product views ............................................................................................................................................................................ 2
Product front view ............................................................................................................................................... 2
Product back view ................................................................................................................................................ 3
2-line control-panel view (M252n model) ....................................................................................................... 4
Touchscreen control-panel view (M252dw model) ........................................................................................ 5
Home screen layout ........................................................................................................................ 6
How to use the touchscreen control panel ................................................................................. 7
Product specications .............................................................................................................................................................. 8
Introduction .......................................................................................................................................................... 8
Technical specications ...................................................................................................................................... 8
Supported operating systems ........................................................................................................................... 8
Mobile printing solutions .................................................................................................................................. 10
Product dimensions .......................................................................................................................................... 11
Power consumption, electrical specications, and acoustic emissions .................................................... 12
Operating-environment range ........................................................................................................................ 12
Product hardware setup and software installation .......................................................................................................... 13
2 Paper trays .............................................................................................................................................................................................. 15
Load paper into the single-sheet slot (Tray 1) .................................................................................................................. 16
Introduction ........................................................................................................................................................ 16
Load paper into the single-sheet priority feed slot ..................................................................................... 16
Load an envelope in the single-sheet priority feed slot (Tray 1) ............................................................... 17
Tray 1 paper orientation ................................................................................................................................... 19
Load paper into Tray 2 .......................................................................................................................................................... 20
Introduction ........................................................................................................................................................ 20
Load paper into Tray 2 ...................................................................................................................................... 20
Load envelopes in Tray 2 ................................................................................................................................. 22
Tray 2 paper orientation ................................................................................................................................... 25
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 27
Order supplies, accessories, and parts ............................................................................................................................... 28
Ordering .............................................................................................................................................................. 28
Supplies and accessories ................................................................................................................................. 28
Customer self-repair parts ............................................................................................................................... 28
Replace the toner cartridges ................................................................................................................................................ 30
Introduction ........................................................................................................................................................ 30
Remove and replace the toner cartridges ..................................................................................................... 31
4 Print .......................................................................................................................................................................................................... 37
Print tasks (Windows) ............................................................................................................................................................ 38
How to print (Windows) .................................................................................................................................... 38
Automatically print on both sides (Windows) ............................................................................................... 39
Manually print on both sides (Windows) ........................................................................................................ 39
Print multiple pages per sheet (Windows) .................................................................................................... 40
Select the paper type (Windows) .................................................................................................................... 40
Print tasks (macOS) ............................................................................................................................................................... 41
How to print (macOS) ........................................................................................................................................ 41
Automatically print on both sides (macOS) ................................................................................................... 41
Manually print on both sides (macOS) ........................................................................................................... 41
Print multiple pages per sheet (macOS) ........................................................................................................ 42
Select the paper type (macOS) ........................................................................................................................ 42
Mobile printing ........................................................................................................................................................................ 43
Introduction ........................................................................................................................................................ 43
Wi-Fi Direct and NFC Printing (wireless models only) ................................................................................. 43
HP ePrint via email ............................................................................................................................................ 44
HP ePrint software ............................................................................................................................................ 45
AirPrint ................................................................................................................................................................. 45
Android embedded printing ............................................................................................................................. 45
Use walk-up USB printing (touchscreen models only) ..................................................................................................... 47
5 Manage the product ............................................................................................................................................................................... 49
Use HP Web Services applications (touchscreen models only) ...................................................................................... 50
Change the product connection type (Windows) .............................................................................................................. 51
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 52
Advanced conguration with HP Utility for OS X ............................................................................................................... 54
Open HP Utility ................................................................................................................................................... 54
HP Utility features ............................................................................................................................................. 54
Congure IP network settings .............................................................................................................................................. 56
Introduction ........................................................................................................................................................ 56
iv ENWW
Printer sharing disclaimer ................................................................................................................................ 56
View or change network settings ................................................................................................................... 56
Rename the product on a network ................................................................................................................. 56
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 57
Product security features ..................................................................................................................................................... 59
Introduction ........................................................................................................................................................ 59
Assign or change the system password using the HP Embedded Web Server ...................................... 59
Economy settings .................................................................................................................................................................. 60
Introduction ........................................................................................................................................................ 60
Print with EconoMode ....................................................................................................................................... 60
Congure the Sleep/Auto O After setting .................................................................................................... 60
Set the Shut Down After delay and congure the product to use 1 watt or less of power ................... 61
Congure the Delay Shut Down setting ......................................................................................................... 61
HP Web Jetadmin ................................................................................................................................................................... 63
Update the rmware ............................................................................................................................................................. 64
Method one: Update the rmware using the control panel ........................................................................ 64
Method two: Update the rmware using the Firmware Update Utility ..................................................... 65
6 Solve problems ....................................................................................................................................................................................... 67
Customer support .................................................................................................................................................................. 68
Control panel help system (touchscreen models only) ................................................................................................... 69
Restore the factory-set defaults ......................................................................................................................................... 70
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ............................... 71
Change the “Very Low” settings ...................................................................................................................... 71
Order supplies .................................................................................................................................................... 72
Product does not pick up paper or misfeeds ..................................................................................................................... 73
Introduction ........................................................................................................................................................ 73
The product does not pick up paper ............................................................................................................... 73
The product picks up multiple sheets of paper ............................................................................................ 73
Clear paper jams .................................................................................................................................................................... 74
Introduction ........................................................................................................................................................ 74
Experiencing frequent or recurring paper jams? .......................................................................................... 74
Paper jam locations ........................................................................................................................................... 75
Clear paper jams in the single-sheet slot (Tray 1) ....................................................................................... 76
Clear paper jams in Tray 2 ............................................................................................................................... 78
Clear paper jams in the rear door and the fuser area ................................................................................. 81
Clear paper jams in the output bin ................................................................................................................. 83
Clear paper jams in the duplexer (duplex models only) ............................................................................. 84
Improve print quality ............................................................................................................................................................. 86
Introduction ........................................................................................................................................................ 86
Print from a dierent software program ....................................................................................................... 86
ENWW v
Check the paper-type setting for the print job ............................................................................................. 86
Check the paper type setting (Windows) .................................................................................. 86
Check the paper type setting (OS X) .......................................................................................... 87
Check toner-cartridge status ........................................................................................................................... 87
Print and interpret the print quality page ...................................................................................................... 88
Clean the product .............................................................................................................................................. 88
Print a cleaning page .................................................................................................................... 88
Visually inspect the toner cartridge ................................................................................................................ 89
Check paper and the printing environment ................................................................................................... 89
Step one: Use paper that meets HP specications ................................................................. 89
Step two: Check the environment .............................................................................................. 90
Adjust color settings (Windows) ...................................................................................................................... 90
Calibrate the product to align the colors ....................................................................................................... 91
Check the EconoMode settings ....................................................................................................................... 92
Try a dierent print driver ................................................................................................................................ 93
Solve wired network problems ............................................................................................................................................ 94
Introduction ........................................................................................................................................................ 94
Poor physical connection ................................................................................................................................. 94
The computer is using the incorrect IP address for the product ............................................................... 94
The computer is unable to communicate with the product ....................................................................... 94
The product is using incorrect link and duplex settings for the network ................................................. 95
New software programs might be causing compatibility problems ......................................................... 95
The computer or workstation might be set up incorrectly ......................................................................... 95
The product is disabled, or other network settings are incorrect ............................................................. 95
Solve wireless network problems ....................................................................................................................................... 96
Introduction ........................................................................................................................................................ 96
Wireless connectivity checklist ........................................................................................................................ 96
The product does not print after the wireless conguration completes .................................................. 97
The product does not print, and the computer has a third-party rewall installed ............................... 97
The wireless connection does not work after moving the wireless router or product .......................... 97
Cannot connect more computers to the wireless product ......................................................................... 97
The wireless product loses communication when connected to a VPN ................................................... 98
The network does not appear in the wireless networks list ...................................................................... 98
The wireless network is not functioning ........................................................................................................ 98
Perform a wireless network diagnostic test ................................................................................................. 98
Reduce interference on a wireless network ................................................................................................. 98
Index ........................................................................................................................................................................................................... 101
vi ENWW
1 Product overview
●
Product views
●
Product specications
●
Product hardware setup and software installation
For more information:
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Product views
8
9
5
1
7
6
3
2
4
●
Product front view
●
Product back view
●
2-line control-panel view (M252n model)
●
Touchscreen control-panel view (M252dw model)
Product front view
1 2-line backlit control panel (M252n model)
Color touchscreen control panel (M252dw model, shown above)
2 Output bin
3 Walk-up USB port for printing without a computer (M252dw model)
4 Near eld communication (NFC) internal antenna
5 Output bin extension
6 Front door (provides toner cartridge access)
7 Power on/o button
8 Single-sheet priority feed slot (Tray 1)
9 Main input tray (Tray 2)
2 Chapter 1 Product overview ENWW
Product back view
2
1
5
4
3
6
1 Rear door (provides access for clearing jams)
2 Power connection
3 USB interface port
4 Ethernet port
5 Duplexer (duplex models only)
6 Serial number and product number label
ENWW Product views 3
2-line control-panel view (M252n model)
1
2
43
5
6
1 2-line control panel display This screen displays menus and product information.
2 OK button Press the OK button for the following actions:
● Open the control-panel menus.
● Open a submenu displayed on the control-panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control-panel display).
3
Left arrow button
4
Right arrow button
5
Back arrow button
6
Cancel button
Use this button to navigate through the menus or to decrease a value that appears on the
display.
Use this button to navigate through the menus or to increase a value that appears on the
display.
Use this button for the following actions:
● Exit the control-panel menus.
● Scroll back to a previous menu in a submenu list.
● Scroll back to a previous menu item in a submenu list (without saving changes to the
menu item).
Press this button to cancel a print job or to exit the control panel menus.
4 Chapter 1 Product overview ENWW
Touchscreen control-panel view (M252dw model)
4
5
3
2
1
1
Back button
2
Home button
3
Help button
4 Color touchscreen The display provides access to menus, help animations, and product information.
5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.
NOTE: While the control panel does not have a standard Cancel button, during many product processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the product completes
it.
Touch this button to return to the previous screen.
Touch this button to navigate to the Home screen.
Touch this button to open the control-panel help system.
ENWW Product views 5
Home screen layout
5
6
7473
1 2
7
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button on the product control panel.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1 Reset button Touch this button to reset any temporary job settings to the
2 Connection Information button Touch this button to open the Connection Information menu,
3 Product status This screen area provides information about the overall product
4
5
6
7
USB button
Supplies button
Apps button
Setup button
default product settings.
which provides network information. The button appears as
either a wired network icon or a wireless network icon
, depending on the type of network to which the product is
connected.
status.
Touch this button to open the USB Flash Drive menu.
Touch this button to view information about supplies status.
Touch this button to open the Apps menu to print directly from
select Web applications.
Touch this button to open the Setup menu.
6 Chapter 1 Product overview ENWW
How to use the touchscreen control panel
Use the following actions to use the product touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that
item or open that menu. Also, when
scrolling through menus, briey touch the
screen to stop the scrolling.
Swipe Touch the screen and then move the nger
horizontally to move the screen sideways.
Scroll Touch the screen, and then, without lifting
the nger, move the nger vertically to
move the screen.
Touch the Setup button to open the
Setup menu.
Swipe the Home screen to access the Setup
button.
Scroll through the Setup menu.
ENWW Product views 7
Product specications
Introduction
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM252.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name
Product number
Paper handling Single-sheet priority feed slot (Tray 1)
Tray 2 (150-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection with
IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port Not available
Print server for wireless network
connectivity
HP near eld communication (NFC) and Wi-
Fi Direct for printing from mobile devices
Control-panel display and input 2-line backlit control panel Not available
Color touchscreen control panel Not available
Print Prints 18 pages per minute (ppm) on A4
and 19 ppm on letter-size paper
Easy-access USB printing (no computer
required)
M252n
B4A21A
Not available
Not available
Not available
M252dw
B4A22A
Supported operating systems
The following information applies to the product-specic Windows PCL 6 and OS X print drivers and to the in-box
software installation CD.
8 Chapter 1 Product overview ENWW
Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows
operating system along with optional software when using the full software installer.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple Software
Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the
OS X installer software:
1. Go to www.hp.com/support/colorljM252.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3 or later, 32-bit The “HP PCL 6” product-specic print driver
is installed for this operating system as part
of the basic software installation. The basic
installer installs the driver only.
Windows Vista®, 32-bit The “HP PCL 6” product-specic print driver
is installed for this operating system as part
of the basic software installation. The basic
installer installs the driver only.
Windows Server 2003 SP2 or later, 32-bit The “HP PCL 6” product-specic print driver
is installed for this operating system as part
of the basic software installation. The basic
installer installs the driver only.
Windows 7 SP1 or later, 32-bit and 64-bit The HP PCL 6 product-specic print driver is
installed for this operating system as part of
the full software installation.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
The full software installation is not
supported for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best-eort support for
the discontinued Server 2003 operating
system.
Windows 8, 32-bit and 64-bit The HP PCL 6 product-specic print driver is
installed for this operating system as part of
the full software installation.
Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specic print driver is
installed for this operating system as part of
the full software installation.
Windows Server 2008 SP2, 32-bit The HP PCL.6 product-specic print driver is
installed for this operating system as part of
the basic software installation.
Windows Server 2008 SP2, 64-bit The HP PCL.6 product-specic print driver is
installed for this operating system as part of
the basic software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
ENWW Product specications 9
Operating system Driver installed Notes
Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 product-specic print driver is
installed for this operating system as part of
the full software installation.
Windows Server 2012, 64-bit The software installer does not support
Windows Server 2012 but the HP PCL 6 and
HP PCL-6 version 4 product-specic print
drivers do support it.
Windows Server 2012 R2, 64 bit The software installer does not support
Windows Server 2012 but the HP PCL 6 and
HP PCL-6 version 4 product-specic print
drivers do support it.
OS X 10.7 Lion, OS X 10.8 Mountain Lion,
and OS X 10.9 Mavericks
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X is
not included in the in-box CD.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and use
the Windows Add Printer tool to install it.
Download the driver from the HP Web site
www.hp.com/support/colorljM252, and use
the Windows Add Printer tool to install it.
For OS X, download the full installer from
the support Web site for this product.
1. Go to www.hp.com/support/
colorljM252.
2. Select Support Options, and then
under Download Options select
Drivers, Software & Firmware.
3. Click the operating system version,
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM252 for HP's all-
inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver
support for this product, go to www.hp.com/go/upd and click the Specications tab.
Mobile printing solutions
The product supports the following software for mobile printing:
● HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-
bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit);
and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
● HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP
Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
● HP All-in-One Remote app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
10 Chapter 1 Product overview ENWW
Product dimensions
3
3
2
2
1
1
3
3
2
2
1
1
Figure 1-1 Dimensions for the M252n models
1. Height 236.2 mm (9.3 in) 236.2 mm (9.3 in)
2. Depth 384 mm (15.1 in) 849 mm (33.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Product fully closed Product fully open
Weight (with cartridges) 13.4 kg (29.5 lb)
Figure 1-2 Dimensions for the M252dw models
Product fully closed Product fully open
1. Height 236.2 mm (9.3 in) 285 mm (11.2 in)
2. Depth 417 mm (16.4 in) 1002 mm (39.4 in)
3. Width 392 mm (15.4 in) 392 mm (15.4 in)
Weight (with cartridges) 14.2 kg (31.5 lb)
ENWW Product specications 11
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM252 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
Operating-environment range
Table 1-1 Operating-environment specications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
12 Chapter 1 Product overview ENWW
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM252 for HP's all-inclusive help for the product. Find the following support:
● Install and congure
● Learn and use
●
Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW Product hardware setup and software installation 13
14 Chapter 1 Product overview ENWW
2 Paper trays
●
Load paper into the single-sheet slot (Tray 1)
●
Load paper into Tray 2
For more information:
Go to www.hp.com/support/colorljM252.
HP's all-inclusive help for the product includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software updates
● Join support forums
● Find warranty and regulatory information
ENWW 15
Load paper into the single-sheet slot (Tray 1)
Introduction
Use the single-sheet priority feed slot to print single-page documents, documents that require multiple paper
types, or envelopes.
●
Load paper into the single-sheet priority feed slot
●
Load an envelope in the single-sheet priority feed slot (Tray 1)
●
Tray 1 paper orientation
Load paper into the single-sheet priority feed slot
1. Move the paper width guides in the single-sheet
priority feed slot outward.
2. Place the top edge of the sheet at the opening, and
then adjust the side guides so that they lightly
touch the sheet, but do not bend it.
16 Chapter 2 Paper trays ENWW
3. Insert the single sheet into the slot and hold it. The
product will pull the sheet partially into the paper
path. For information about how to orient the
paper, see Tray 1 paper orientation on page 19.
NOTE: Depending on the size of the paper, you
might need to support the sheet with two hands
until the sheet advances into the product.
4. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from the single-sheet priority
feed slot.
Load an envelope in the single-sheet priority feed slot (Tray 1)
1. Move the paper width guides in the single-sheet
priority feed slot outward.
ENWW Load paper into the single-sheet slot (Tray 1) 17
2. Place the right edge of the envelope, face-up, at
the opening, and then adjust the side guides so
that they lightly touch the envelope, but do not
bend it.
3. Insert the envelope into the slot and hold it. The
product will pull the envelope partially into the
paper path..
NOTE: Depending on the size of the envelope,
you might need to support it with two hands until
the envelope advances into the product.
4. At the computer, begin the printing process from
the software application. Make sure that the driver
is set to the correct paper type and size for the
envelope being printed from the single-sheet
priority feed slot.
18 Chapter 2 Paper trays ENWW
Tray 1 paper orientation
123
123
When using paper that requires a specic orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the product
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the product
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the product
ENWW Load paper into the single-sheet slot (Tray 1) 19
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●
Load paper into Tray 2
●
Load envelopes in Tray 2
●
Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper guides by sliding the guides to the
size of the paper being used.
20 Chapter 2 Paper trays ENWW
3. To load legal-size paper, extend the tray front by
pressing the blue latch and pulling the front of the
tray.
NOTE: When loaded with legal-size paper, Tray 2
extends from the front of the product
approximately 51 mm (2 in).
4. Load paper into the tray.
ENWW Load paper into Tray 2 21
5. Make sure that the paper stack is at at all four
corners. Slide the paper length and width guides so
that they are against the stack of paper.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below the
tray full indicator, close the tray.
Load envelopes in Tray 2
1. Open the tray.
22 Chapter 2 Paper trays ENWW
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