HP M252dw User Guide

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User Guide

www.hp.com/support/colorljM252

Color LaserJet Pro M252

M252n M252dw

HP Color LaserJet Pro M252

User Guide

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Edition 3, 8/2019

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Table of contents

1 Product overview ...................................................................................................................................................................................... 1

Product views ............................................................................................................................................................................ 2

Product front view ............................................................................................................................................... 2

Product back view ................................................................................................................................................ 3

2-line control-panel view (M252n model) ....................................................................................................... 4

Touchscreen control-panel view (M252dw model) ........................................................................................ 5

Home screen layout ........................................................................................................................ 6

How to use the touchscreen control panel ................................................................................. 7

Product specications .............................................................................................................................................................. 8

Introduction .......................................................................................................................................................... 8

Technical specications ...................................................................................................................................... 8

Supported operating systems ........................................................................................................................... 8

Mobile printing solutions .................................................................................................................................. 10

Product dimensions .......................................................................................................................................... 11

Power consumption, electrical specications, and acoustic emissions .................................................... 12

Operating-environment range ........................................................................................................................ 12

Product hardware setup and software installation .......................................................................................................... 13

2 Paper trays .............................................................................................................................................................................................. 15

Load paper into the single-sheet slot (Tray 1) .................................................................................................................. 16

Introduction ........................................................................................................................................................ 16

Load paper into the single-sheet priority feed slot ..................................................................................... 16

Load an envelope in the single-sheet priority feed slot (Tray 1) ............................................................... 17

Tray 1 paper orientation ................................................................................................................................... 19

Load paper into Tray 2 .......................................................................................................................................................... 20

Introduction ........................................................................................................................................................ 20

Load paper into Tray 2 ...................................................................................................................................... 20

Load envelopes in Tray 2 ................................................................................................................................. 22

Tray 2 paper orientation ................................................................................................................................... 25

ENWW iii

3 Supplies, accessories, and parts .......................................................................................................................................................... 27

Order supplies, accessories, and parts ............................................................................................................................... 28

Ordering .............................................................................................................................................................. 28

Supplies and accessories ................................................................................................................................. 28

Customer self-repair parts ............................................................................................................................... 28

Replace the toner cartridges ................................................................................................................................................ 30

Introduction ........................................................................................................................................................ 30

Remove and replace the toner cartridges ..................................................................................................... 31

4 Print .......................................................................................................................................................................................................... 37

Print tasks (Windows) ............................................................................................................................................................ 38

How to print (Windows) .................................................................................................................................... 38

Automatically print on both sides (Windows) ............................................................................................... 39

Manually print on both sides (Windows) ........................................................................................................ 39

Print multiple pages per sheet (Windows) .................................................................................................... 40

Select the paper type (Windows) .................................................................................................................... 40

Print tasks (macOS) ............................................................................................................................................................... 41

How to print (macOS) ........................................................................................................................................ 41

Automatically print on both sides (macOS) ................................................................................................... 41

Manually print on both sides (macOS) ........................................................................................................... 41

Print multiple pages per sheet (macOS) ........................................................................................................ 42

Select the paper type (macOS) ........................................................................................................................ 42

Mobile printing ........................................................................................................................................................................ 43

Introduction ........................................................................................................................................................ 43

Wi-Fi Direct and NFC Printing (wireless models only) ................................................................................. 43

HP ePrint via email ............................................................................................................................................ 44

HP ePrint software ............................................................................................................................................ 45

AirPrint ................................................................................................................................................................. 45

Android embedded printing ............................................................................................................................. 45

Use walk-up USB printing (touchscreen models only) ..................................................................................................... 47

5 Manage the product ............................................................................................................................................................................... 49

Use HP Web Services applications (touchscreen models only) ...................................................................................... 50

Change the product connection type (Windows) .............................................................................................................. 51

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 52

Advanced conguration with HP Utility for OS X ............................................................................................................... 54

Open HP Utility ................................................................................................................................................... 54

HP Utility features ............................................................................................................................................. 54

Congure IP network settings .............................................................................................................................................. 56

Introduction ........................................................................................................................................................ 56

iv ENWW

Printer sharing disclaimer ................................................................................................................................ 56

View or change network settings ................................................................................................................... 56

Rename the product on a network ................................................................................................................. 56

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 57

Product security features ..................................................................................................................................................... 59

Introduction ........................................................................................................................................................ 59

Assign or change the system password using the HP Embedded Web Server ...................................... 59

Economy settings .................................................................................................................................................................. 60

Introduction ........................................................................................................................................................ 60

Print with EconoMode ....................................................................................................................................... 60

Congure the Sleep/Auto O After setting .................................................................................................... 60

Set the Shut Down After delay and congure the product to use 1 watt or less of power ................... 61

Congure the Delay Shut Down setting ......................................................................................................... 61

HP Web Jetadmin ................................................................................................................................................................... 63

Update the rmware ............................................................................................................................................................. 64

Method one: Update the rmware using the control panel ........................................................................ 64

Method two: Update the rmware using the Firmware Update Utility ..................................................... 65

6 Solve problems ....................................................................................................................................................................................... 67

Customer support .................................................................................................................................................................. 68

Control panel help system (touchscreen models only) ................................................................................................... 69

Restore the factory-set defaults ......................................................................................................................................... 70

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ............................... 71

Change the “Very Low” settings ...................................................................................................................... 71

Order supplies .................................................................................................................................................... 72

Product does not pick up paper or misfeeds ..................................................................................................................... 73

Introduction ........................................................................................................................................................ 73

The product does not pick up paper ............................................................................................................... 73

The product picks up multiple sheets of paper ............................................................................................ 73

Clear paper jams .................................................................................................................................................................... 74

Introduction ........................................................................................................................................................ 74

Experiencing frequent or recurring paper jams? .......................................................................................... 74

Paper jam locations ........................................................................................................................................... 75

Clear paper jams in the single-sheet slot (Tray 1) ....................................................................................... 76

Clear paper jams in Tray 2 ............................................................................................................................... 78

Clear paper jams in the rear door and the fuser area ................................................................................. 81

Clear paper jams in the output bin ................................................................................................................. 83

Clear paper jams in the duplexer (duplex models only) ............................................................................. 84

Improve print quality ............................................................................................................................................................. 86

Introduction ........................................................................................................................................................ 86

Print from a dierent software program ....................................................................................................... 86

ENWW v

Check the paper-type setting for the print job ............................................................................................. 86

Check the paper type setting (Windows) .................................................................................. 86

Check the paper type setting (OS X) .......................................................................................... 87

Check toner-cartridge status ........................................................................................................................... 87

Print and interpret the print quality page ...................................................................................................... 88

Clean the product .............................................................................................................................................. 88

Print a cleaning page .................................................................................................................... 88

Visually inspect the toner cartridge ................................................................................................................ 89

Check paper and the printing environment ................................................................................................... 89

Step one: Use paper that meets HP specications ................................................................. 89

Step two: Check the environment .............................................................................................. 90

Adjust color settings (Windows) ...................................................................................................................... 90

Calibrate the product to align the colors ....................................................................................................... 91

Check the EconoMode settings ....................................................................................................................... 92

Try a dierent print driver ................................................................................................................................ 93

Solve wired network problems ............................................................................................................................................ 94

Introduction ........................................................................................................................................................ 94

Poor physical connection ................................................................................................................................. 94

The computer is using the incorrect IP address for the product ............................................................... 94

The computer is unable to communicate with the product ....................................................................... 94

The product is using incorrect link and duplex settings for the network ................................................. 95

New software programs might be causing compatibility problems ......................................................... 95

The computer or workstation might be set up incorrectly ......................................................................... 95

The product is disabled, or other network settings are incorrect ............................................................. 95

Solve wireless network problems ....................................................................................................................................... 96

Introduction ........................................................................................................................................................ 96

Wireless connectivity checklist ........................................................................................................................ 96

The product does not print after the wireless conguration completes .................................................. 97

The product does not print, and the computer has a third-party rewall installed ............................... 97

The wireless connection does not work after moving the wireless router or product .......................... 97

Cannot connect more computers to the wireless product ......................................................................... 97

The wireless product loses communication when connected to a VPN ................................................... 98

The network does not appear in the wireless networks list ...................................................................... 98

The wireless network is not functioning ........................................................................................................ 98

Perform a wireless network diagnostic test ................................................................................................. 98

Reduce interference on a wireless network ................................................................................................. 98

Index ........................................................................................................................................................................................................... 101

vi ENWW

1 Product overview

●

Product views

●

Product specications

●

Product hardware setup and software installation

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

Product views

●

Product front view

●

Product back view

●

2-line control-panel view (M252n model)

●

Touchscreen control-panel view (M252dw model)

Product front view

1 2-line backlit control panel (M252n model)

Color touchscreen control panel (M252dw model, shown above)

2 Output bin

3 Walk-up USB port for printing without a computer (M252dw model)

4 Near eld communication (NFC) internal antenna

5 Output bin extension

6 Front door (provides toner cartridge access)

7 Power on/o button

8 Single-sheet priority feed slot (Tray 1)

9 Main input tray (Tray 2)

2 Chapter 1 Product overview ENWW

Product back view

1 Rear door (provides access for clearing jams)

2 Power connection

3 USB interface port

4 Ethernet port

5 Duplexer (duplex models only)

6 Serial number and product number label

ENWW Product views 3

2-line control-panel view (M252n model)

1 2-line control panel display This screen displays menus and product information.

2 OK button Press the OK button for the following actions:

● Open the control-panel menus.

● Open a submenu displayed on the control-panel display.

● Select a menu item.

● Clear some errors.

● Begin a print job in response to a control-panel prompt (for example, when the

message Press [OK] to continue appears on the control-panel display).

Left arrow button

Right arrow button

Back arrow button

Cancel button

Use this button to navigate through the menus or to decrease a value that appears on the display.

Use this button to navigate through the menus or to increase a value that appears on the display.

Use this button for the following actions:

● Exit the control-panel menus.

● Scroll back to a previous menu in a submenu list.

● Scroll back to a previous menu item in a submenu list (without saving changes to the

menu item).

Press this button to cancel a print job or to exit the control panel menus.

4 Chapter 1 Product overview ENWW

Touchscreen control-panel view (M252dw model)

Back button

Home button

Help button

4 Color touchscreen The display provides access to menus, help animations, and product information.

5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying.

NOTE: While the control panel does not have a standard Cancel button, during many product processes a Cancel button appears on the touchscreen. This permits users to cancel a process before the product completes

it.

Touch this button to return to the previous screen.

Touch this button to navigate to the Home screen.

Touch this button to open the control-panel help system.

ENWW Product views 5

Home screen layout

7473

1 2

The Home screen provides access to the product features and indicates the current status of the product.

Return to the Home screen at any time by touching the Home button on the product control panel.

NOTE: The features that appear on the Home screen can vary, depending on the product conguration.

1 Reset button Touch this button to reset any temporary job settings to the

2 Connection Information button Touch this button to open the Connection Information menu,

3 Product status This screen area provides information about the overall product

USB button

Supplies button

Apps button

Setup button

default product settings.

which provides network information. The button appears as

either a wired network icon or a wireless network icon

, depending on the type of network to which the product is

connected.

status.

Touch this button to open the USB Flash Drive menu.

Touch this button to view information about supplies status.

Touch this button to open the Apps menu to print directly from select Web applications.

Touch this button to open the Setup menu.

6 Chapter 1 Product overview ENWW

How to use the touchscreen control panel

Use the following actions to use the product touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that

item or open that menu. Also, when scrolling through menus, briey touch the screen to stop the scrolling.

Swipe Touch the screen and then move the nger

horizontally to move the screen sideways.

Scroll Touch the screen, and then, without lifting

the nger, move the nger vertically to move the screen.

Touch the Setup button to open the

Setup menu.

Swipe the Home screen to access the Setup

button.

Scroll through the Setup menu.

ENWW Product views 7

Product specications

Introduction

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/colorljM252.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Product dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

Model name

Product number

Paper handling Single-sheet priority feed slot (Tray 1)

Tray 2 (150-sheet capacity)

Automatic duplex printing Not available

Connectivity 10/100/1000 Ethernet LAN connection with

IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port Not available

Print server for wireless network

connectivity

HP near eld communication (NFC) and Wi-

Fi Direct for printing from mobile devices

Control-panel display and input 2-line backlit control panel Not available

Color touchscreen control panel Not available

Print Prints 18 pages per minute (ppm) on A4

and 19 ppm on letter-size paper

Easy-access USB printing (no computer

required)

M252n

B4A21A

Not available

M252dw

B4A22A

Supported operating systems

The following information applies to the product-specic Windows PCL 6 and OS X print drivers and to the in-box software installation CD.

8 Chapter 1 Product overview ENWW

Windows: The HP Software Installer CD installs the HP PCL.6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer.

Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the OS X installer software:

1. Go to www.hp.com/support/colorljM252.

2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.

3. Click the operating system version, and then click the Download button.

Operating system Driver installed Notes

Windows® XP SP3 or later, 32-bit The “HP PCL 6” product-specic print driver

is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Vista®, 32-bit The “HP PCL 6” product-specic print driver

is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows Server 2003 SP2 or later, 32-bit The “HP PCL 6” product-specic print driver

is installed for this operating system as part of the basic software installation. The basic installer installs the driver only.

Windows 7 SP1 or later, 32-bit and 64-bit The HP PCL 6 product-specic print driver is

installed for this operating system as part of the full software installation.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best eort support for the discontinued XP operating system.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

The full software installation is not supported for this operating system.

Use UPD drivers for 64-bit operating systems.

Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best-eort support for the discontinued Server 2003 operating system.

Windows 8, 32-bit and 64-bit The HP PCL 6 product-specic print driver is

installed for this operating system as part of the full software installation.

Windows 8.1, 32-bit and 64-bit The HP PCL 6 product-specic print driver is

installed for this operating system as part of the full software installation.

Windows Server 2008 SP2, 32-bit The HP PCL.6 product-specic print driver is

installed for this operating system as part of the basic software installation.

Windows Server 2008 SP2, 64-bit The HP PCL.6 product-specic print driver is

installed for this operating system as part of the basic software installation.

Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver.

ENWW Product specications 9

Operating system Driver installed Notes

Windows Server 2008 R2, SP 1, 64-bit The HP PCL 6 product-specic print driver is

installed for this operating system as part of the full software installation.

Windows Server 2012, 64-bit The software installer does not support

Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specic print drivers do support it.

Windows Server 2012 R2, 64 bit The software installer does not support

Windows Server 2012 but the HP PCL 6 and HP PCL-6 version 4 product-specic print drivers do support it.

OS X 10.7 Lion, OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks

The OS X print driver and print utility are available for download from hp.com and may also be available via Apple Software Update. The HP installer software for OS X is not included in the in-box CD.

Download the driver from the HP Web site

www.hp.com/support/colorljM252, and use

the Windows Add Printer tool to install it.

Download the driver from the HP Web site

www.hp.com/support/colorljM252, and use

the Windows Add Printer tool to install it.

For OS X, download the full installer from the support Web site for this product.

1. Go to www.hp.com/support/ colorljM252.

2. Select Support Options, and then

under Download Options select Drivers, Software & Firmware.

3. Click the operating system version,

and then click the Download button.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM252 for HP's all-

inclusive help for the product.

NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver

support for this product, go to www.hp.com/go/upd and click the Specications tab.

Mobile printing solutions

The product supports the following software for mobile printing:

● HP ePrint software

NOTE: The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-

bit); Windows 7 SP 1 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.

● HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP

Connected)

● HP ePrint app (Available for Android, iOS, and Blackberry)

● ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)

● HP All-in-One Remote app for iOS and Android devices

● Google Cloud Print

● AirPrint

● Android Printing

10 Chapter 1 Product overview ENWW

Product dimensions

Figure 1-1 Dimensions for the M252n models

1. Height 236.2 mm (9.3 in) 236.2 mm (9.3 in)

2. Depth 384 mm (15.1 in) 849 mm (33.4 in)

3. Width 392 mm (15.4 in) 392 mm (15.4 in)

Product fully closed Product fully open

Weight (with cartridges) 13.4 kg (29.5 lb)

Figure 1-2 Dimensions for the M252dw models

Product fully closed Product fully open

1. Height 236.2 mm (9.3 in) 285 mm (11.2 in)

2. Depth 417 mm (16.4 in) 1002 mm (39.4 in)

3. Width 392 mm (15.4 in) 392 mm (15.4 in)

Weight (with cartridges) 14.2 kg (31.5 lb)

ENWW Product specications 11

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/colorljM252 for current information.

CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert

operating voltages. This will damage the product and void the product warranty.

Operating-environment range

Table 1-1 Operating-environment specications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

12 Chapter 1 Product overview ENWW

Product hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/colorljM252 for HP's all-inclusive help for the product. Find the following support:

● Install and congure

● Learn and use

●

Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW Product hardware setup and software installation 13

14 Chapter 1 Product overview ENWW

2 Paper trays

●

Load paper into the single-sheet slot (Tray 1)

●

Load paper into Tray 2

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 15

Load paper into the single-sheet slot (Tray 1)

Introduction

Use the single-sheet priority feed slot to print single-page documents, documents that require multiple paper types, or envelopes.

●

Load paper into the single-sheet priority feed slot

●

Load an envelope in the single-sheet priority feed slot (Tray 1)

●

Tray 1 paper orientation

Load paper into the single-sheet priority feed slot

1. Move the paper width guides in the single-sheet

priority feed slot outward.

2. Place the top edge of the sheet at the opening, and

then adjust the side guides so that they lightly touch the sheet, but do not bend it.

16 Chapter 2 Paper trays ENWW

3. Insert the single sheet into the slot and hold it. The

product will pull the sheet partially into the paper path. For information about how to orient the paper, see Tray 1 paper orientation on page 19.

NOTE: Depending on the size of the paper, you

might need to support the sheet with two hands until the sheet advances into the product.

4. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the single-sheet priority feed slot.

Load an envelope in the single-sheet priority feed slot (Tray 1)

1. Move the paper width guides in the single-sheet

priority feed slot outward.

ENWW Load paper into the single-sheet slot (Tray 1) 17

2. Place the right edge of the envelope, face-up, at

the opening, and then adjust the side guides so that they lightly touch the envelope, but do not bend it.

3. Insert the envelope into the slot and hold it. The

product will pull the envelope partially into the paper path..

NOTE: Depending on the size of the envelope,

you might need to support it with two hands until the envelope advances into the product.

4. At the computer, begin the printing process from

the software application. Make sure that the driver is set to the correct paper type and size for the envelope being printed from the single-sheet priority feed slot.

18 Chapter 2 Paper trays ENWW

Tray 1 paper orientation

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-up

Top edge leading into the product

Letterhead or preprinted 2-sided printing Face-down

Top edge away from the product

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the product

ENWW Load paper into the single-sheet slot (Tray 1) 19

Load paper into Tray 2

Introduction

The following information describes how to load paper in Tray 2.

●

Load paper into Tray 2

●

Load envelopes in Tray 2

●

Tray 2 paper orientation

Load paper into Tray 2

1. Open the tray.

2. Adjust the paper guides by sliding the guides to the

size of the paper being used.

20 Chapter 2 Paper trays ENWW

3. To load legal-size paper, extend the tray front by

pressing the blue latch and pulling the front of the tray.

NOTE: When loaded with legal-size paper, Tray 2

extends from the front of the product approximately 51 mm (2 in).

4. Load paper into the tray.

ENWW Load paper into Tray 2 21

5. Make sure that the paper stack is at at all four

corners. Slide the paper length and width guides so that they are against the stack of paper.

NOTE: To prevent jams, do not overll the tray.

Be sure that the top of the stack is below the tray full indicator.

6. After making sure that the paper stack is below the

tray full indicator, close the tray.

Load envelopes in Tray 2

1. Open the tray.

22 Chapter 2 Paper trays ENWW

2. Adjust the paper guides by sliding the guides to the

size of the envelopes being used.

3. Load envelopes into the tray.

ENWW Load paper into Tray 2 23

4. Make sure that the envelope stack is at at all four

corners. Slide the length and width guides so that they are against the stack.

NOTE: To prevent jams, do not overll the tray.

Be sure that the top of the stack is below the tray full indicator.

CAUTION: Loading more than ve envelopes in

Tray 2 can result in jams.

5. After making sure that the stack is below the tray

full indicator, close the tray.

24 Chapter 2 Paper trays ENWW

Tray 2 paper orientation

123

When using paper that requires a specic orientation, load it according to the information in the following table.

Paper type Output How to load paper

Letterhead or preprinted 1-sided printing Face-up

Top edge toward the product

Letterhead or preprinted 2-sided printing Face-down

Top edge away from the product

Prepunched 1-sided printing or 2-sided printing Face-up

Holes toward the left side of the product

ENWW Load paper into Tray 2 25

26 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridges

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 27

Order supplies, accessories, and parts

Ordering

Order supplies and paper www.hp.com/go/suresupply

Order genuine HP parts or accessories www.hp.com/buy/parts

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the

product IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

Supplies and accessories

Item Description Cartridge number Part number

Supplies

HP 201A Black Original LaserJet Toner Cartridge

HP 201X High Yield Black Original LaserJet Toner Cartridge

HP 201A Cyan Original LaserJet Toner Cartridge

HP 201X High Yield Cyan Original LaserJet Toner Cartridge

HP 201A Yellow Original LaserJet Toner Cartridge

HP 201X High Yield Yellow Original LaserJet Toner Cartridge

HP 201A Magenta Original LaserJet Toner Cartridge

HP 201X High Yield Magenta Original LaserJet Toner Cartridge

Accessories

USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement cyan toner cartridge

High-capacity replacement cyan toner cartridge 201X CF401X

Standard-capacity replacement yellow toner cartridge

High-capacity replacement yellow toner cartridge

Standard-capacity replacement magenta toner cartridge

High-capacity replacement magenta toner cartridge

201A CF400A

201X CF400X

201A CF401A

201A CF402A

201X CF402X

201A CF403A

201X CF403X

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More information about the CSR program and benets can be found at www.hp.com/go/csr-support and

www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or product name.

28 Chapter 3 Supplies, accessories, and parts ENWW

● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay

HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty.

● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no

additional charge during the product warranty period.

Item Description

Self-replacement options Part number

Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed

slot (Tray 1)

150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5885-000

Mandatory RM2-5865-000

ENWW Order supplies, accessories, and parts 29

Replace the toner cartridges

Introduction

This product indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at www.hp.com/go/

suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

The product uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). The toner cartridges are inside the front door.

Item Description Cartridge number Part number

HP 201A Black Original LaserJet Toner Cartridge

HP 201X High Yield Black Original LaserJet Toner Cartridge

HP 201A Cyan Original LaserJet Toner Cartridge

HP 201X High Yield Cyan Original LaserJet Toner Cartridge

HP 201A Yellow Original LaserJet Toner Cartridge

HP 201X High Yield Yellow Original LaserJet Toner Cartridge

HP 201A Magenta Original LaserJet Toner Cartridge

HP 201X High Yield Magenta Original LaserJet Toner Cartridge

Standard-capacity replacement black toner cartridge

High-capacity replacement black toner cartridge

Standard-capacity replacement cyan toner cartridge

High-capacity replacement cyan toner cartridge

Standard-capacity replacement yellow toner cartridge

High-capacity replacement yellow toner cartridge

Standard-capacity replacement magenta toner cartridge

High-capacity replacement magenta toner cartridge

201A CF400A

201X CF400X

201A CF401A

201X CF401X

201A CF402A

201X CF402X

201A CF403A

201X CF403X

Do not remove the toner cartridge from its package until it is time to install it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. If

the toner cartridge must be removed from the product for an extended period of time, place the cartridge in the original plastic packaging, or cover the cartridge with a light-weight, opaque item.

The following illustration shows the toner-cartridge components.

30 Chapter 3 Supplies, accessories, and parts ENWW

1 Handle

2 Imaging drum

3 Memory chip

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner cartridge box.

Remove and replace the toner cartridges

1. Open the front door.

ENWW Replace the toner cartridges 31

2. Grasp the blue handle on the toner cartridge

drawer, and then pull out the drawer.

3. Grasp the handle on the toner cartridge, and then

pull the toner cartridge straight up to remove it.

4. Remove the new toner cartridge package from the

box, and then pull the release tab on the packaging.

32 Chapter 3 Supplies, accessories, and parts ENWW

5. Remove the toner cartridge from the opened

packaging shell.

6. Holding the toner on both ends, gently rock the

toner cartridge end to end to distribute the toner evenly inside the cartridge.

7. Do not touch the imaging drum on the bottom of

the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems.

ENWW Replace the toner cartridges 33

8. Insert the new toner cartridge into the drawer.

Make sure that the color chip on the cartridge matches the color chip on the drawer.

9. Close the toner cartridge drawer.

10. Close the front door.

34 Chapter 3 Supplies, accessories, and parts ENWW

11. Place the used toner cartridge in the packaging

http://www.hp.com/recycle

from the new cartridge.

12. Use the pre-paid self-addressed label to return the

used cartridge to HP for recycling (where available).

ENWW Replace the toner cartridges 35

36 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

●

Print tasks (Windows)

●

Print tasks (macOS)

●

Mobile printing

●

Use walk-up USB printing (touchscreen models only)

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 37

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the product from the list of printers. To change settings, click or tap the Properties or Preferences

button to open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the tabs in the print driver to congure the available options. For example, set the paper

orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

38 Chapter 4 Print ENWW

4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this

screen.

5. Click or tap the OK button to print the job.

Automatically print on both sides (Windows)

Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Finishing tab.

4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.

5. In the Print dialog box, click the OK button to print the job.

Manually print on both sides (Windows)

Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Finishing tab.

4. Select the Print on both sides (manually) check box. Click the OK button to print the rst side of the job.

5. Retrieve the printed stack from the output bin, and place it in Tray 1.

6. If prompted, touch the appropriate control panel button to continue.

ENWW Print tasks (Windows) 39

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the

Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Select the paper type (Windows)

1. From the software program, select the Print option.

2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and

then select the printer.

3. Click or tap the Paper/Quality tab.

4. From the Paper type drop-down list, select the paper type that best describes the paper being used, and

then click the OK button..

5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

40 Chapter 4 Print ENWW

Print tasks (macOS)

How to print (macOS)

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input

tray.

8. If prompted, touch the appropriate control panel button to continue.

ENWW Print tasks (macOS) 41

Print multiple pages per sheet (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all

printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

42 Chapter 4 Print ENWW

Mobile printing

Introduction

HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi Direct and NFC Printing (wireless models only)

●

HP ePrint via email

●

HP ePrint software

●

AirPrint

●

Android embedded printing

Wi-Fi Direct and NFC Printing (wireless models only)

Wi-Fi Direct and NFC (Near Field Communication) enable printing from a wireless mobile device without requiring a connection to a network or the Internet.

NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-device touch.

Use Wi-Fi Direct to print wirelessly from the following devices:

● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app

● Android mobile devices using the HP ePrint App or the Android embedded print solution

● PC and Mac devices using the HP ePrint Software

Enable or disable Wi-Fi Direct

Wi-Fi Direct capabilities must be enabled rst from the product control panel.

1. From the Home screen on the product control panel, touch the Connection Information button.

2. Open the following menus:

● Wi-Fi Direct

● Settings

● On/O

3. Touch the On menu item. Touching the O button disables Wi-Fi Direct printing.

For more information about wireless printing, go to www.hp.com/go/wirelessprinting.

For more information about how to print using Wi-Fi Direct, go to the product support home page: www.hp.com/

support/colorljM252.

ENWW Mobile printing 43

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email-enabled device.

To use HP ePrint, the product must meet these requirements:

● The product must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the product, and the product must be registered with HP Connected

or HP ePrint Center.

2-line control panels

1. From the product control panel, press the OK button.

2. Open the following menus:

○ Network Setup

○ Show IP Address

3. To open the HP Embedded Web Server, enter the product IP address into the address line of a Web browser on the computer.

4. Click the HP Web Services tab on the HP Embedded Web Server, and then click Enable. The product enables Web Services, and then prints an information page.

The information page contains the printer code that you use to register the HP product at HP Connected.

5. Go to www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and complete the ePrint via email setup process.

Touchscreen control panels

1. From the Home screen on the product control panel, touch the Connection Information

button.

2. Open the following menus:

○ ePrint

○ Settings

○ Enable Web Services

3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web Services

The product enables Web Services, and then prints an information page. The information page contains the printer code that you use to register this HP product at HP Connected or HP ePrint Center.

4. Go to www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and complete the ePrint via email setup process.

Go to www.hp.com/support/colorljM252 to review additional support information for this product.

44 Chapter 4 Print ENWW

HP ePrint software

The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the oce or at locations across the globe.

● Windows: After installing the software, open the Print option from within your application, and then select

HP ePrint from the installed printers list. Click the Properties button to congure print options.

● macOS: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom

left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®.

Windows and macOS both support IPP printing to LAN or WAN network-connected products that support ePCL.

Windows and macOS also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud.

Go to www.hp.com/go/eprintsoftware for drivers and information.

NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.

NOTE: The HP ePrint software is a PDF workow utility for macOS, and is not technically a print driver.

NOTE: HP ePrint Software does not support USB printing.

AirPrint

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/MobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier

do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into the many versions of the operating system.

ENWW Mobile printing 45

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print

Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to

www.hp.com/go/LaserJetMobilePrinting.

46 Chapter 4 Print ENWW

Use walk-up USB printing (touchscreen models only)

1. Insert the USB ash drive into the walk-up USB port on the product.

2. The USB Flash Drive menu opens with the following options:

● Print Documents

● View and Print Photos

3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB

drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the document.

4. To print photos, touch the View and Print Photos screen, and then touch the preview image to select each

photo that you want to print. Touch the Done button. When the summary screen opens, you can touch it to adjust the settings. Touch the Print button to print the photos.

5. Retrieve the printed job from the output bin, and remove the USB ash drive.

ENWW Use walk-up USB printing (touchscreen models only) 47

48 Chapter 4 Print ENWW

5 Manage the product

●

Use HP Web Services applications (touchscreen models only)

●

Change the product connection type (Windows)

●

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

●

Advanced conguration with HP Utility for OS X

●

Congure IP network settings

●

Product security features

●

Economy settings

●

HP Web Jetadmin

●

Update the rmware

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 49

Use HP Web Services applications (touchscreen models only)

Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at

www.hpconnected.com.

To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product.

1. From the Home screen on the product control panel, touch the Connection Information button.

2. Open the following menus:

● ePrint

● Settings

3. Touch the Enable Web Services button.

After you download an application from the HP Connected Web site, it is available in the Apps menu on the product control panel. This process enables both HP Web Services and the Apps button.

50 Chapter 5 Manage the product ENWW

Change the product connection type (Windows)

If you are already using the product and you wish to change the way it is connected, use the Recongure your HP Device shortcut on your computer desktop to change the connection. For example, you can recongure the product to use a dierent wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the conguration without inserting the product CD. After you select the type of connection you wish to make, the program goes directly to the portion of the product setup procedure that needs to change.

ENWW Change the product connection type (Windows) 51

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel.

● View product status information

● Determine the remaining life for all supplies and order new ones

●

View and change tray congurations

● View and change the product control-panel menu conguration

● View and print internal pages

● Receive notication of product and supplies events

● View and change network conguration

The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the product is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: HP Device Toolbox is available only if you performed a full installation when you installed the product.

Depending on how the product is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

Open the HP Embedded Web Server (EWS) from the Start menu

1. Click the Start button, and then click the Programs item.

2. Click your HP product group, and then click the HP Device Toolbox item.

Open the HP Embedded Web Server (EWS) from a Web browser

1. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup menu,

and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi

button to display the IP address or host name.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the

product control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP product.

52 Chapter 5 Manage the product ENWW

Tab or section Description

Home tab

Provides product, status, and conguration information.

System tab

Provides the ability to congure the product from your computer.

● Device Status: Shows the product status and shows the approximate percent life remaining

of HP supplies.

● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual

supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.

● Device Conguration: Shows the information found on the product conguration page.

● Network Summary: Shows the information found on the product network conguration

page.

● Reports: Print the conguration and supplies status pages that the product generates.

● Event Log: Shows a list of all product events and errors.

● Device Information: Provides basic product and company information.

● Paper Setup: Change the default paper-handling settings for the product.

● Print Quality: Change the default print-quality settings for the product.

● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down

mode. Congure which events cause the product to wake.

● Paper Types: Congure print modes that correspond to the paper types that the product

accepts.

● System Setup: Change the system defaults for the product.

● Service: Perform the cleaning procedure on the product.

● Save and Restore: Save the current settings for the product to a le on the computer. Use

this le to load the same settings onto another product or to restore these settings to this product at a later time.

● Administration: Set or change the product password. Enable or disable product features.

NOTE: The System tab can be password-protected. If this product is on a network, always

consult with the administrator before changing settings on this tab.

Print tab

Provides the ability to change default print settings from your computer.

Networking tab

(Network-connected products only)

Provides the ability to change network settings from your computer.

HP Web Services tab Use this tab to set up and use various Web tools with the product.

● Printing: Change the default product print settings, such as number of copies and paper

orientation. These are the same options that are available on the control panel.

● PCL5c: View and change the PCL5c settings.

● PostScript: Turn o or on the Print PS Errors feature.

Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the product is directly connected to a computer.

ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53

Advanced conguration with HP Utility for OS X

Use the HP Utility to check product status or to view or change product settings from your computer.

You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility

1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers &

Scanners

2. Select the product in the list.

3. Click the Options & Supplies button.

4. Click the Utility tab.

5. Click the Open Printer Utility button.

HP Utility features

The HP Utility toolbar includes these items:

● Devices: Click this button to show or hide Mac products found by the HP Utility.

● All Settings: Click this button to return to the HP Utility main view.

● HP Support: Click this button to open a browser and go to the HP support Web site.

● Supplies: Click this button to open the HP SureSupply Web site.

● Registration: Click this button to open the HP registration Web site.

● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Item Description

Supplies Status Show the product supplies status and provides links for ordering supplies online.

Device Information Show information about the currently selected product, including the product Service ID (if

assigned), the rmware version (FW Version), the Serial Number, and the IP address.

Commands Send special characters or print commands to the product after the print job.

NOTE: This option is available only after you open the View menu and select the Show

Advanced Options item.

Color Usage

(Color products only)

Show information about color jobs that the product has produced.

54 Chapter 5 Manage the product ENWW

Item Description

File Upload Transfer les from the computer to the product. You can upload the following types of les:

○ HP LaserJet printer command language (.PRN)

○ Portable document format (.PDF)

○ Postscript (.PS)

○ Text (.TXT)

Power Management Congure the product economy settings.

Update Firmware Transfer a rmware update le to the product.

NOTE: This option is available only after you open the View menu and select the Show

Advanced Options item.

HP Connected Access the HP Connected Web site.

Upload Fonts Upload fonts from the computer to the product.

Message Center Display error events that have occurred with the product.

Duplex Mode Turn on the automatic two-sided printing mode.

Network Settings

(Network-connected products only)

Supplies Management Congure how the product should behave when supplies are nearing the end of their

Trays Conguration Change paper size and type for each of the trays.

Additional Settings Open the HP Embedded Web Server (EWS) for the product.

Proxy Server Settings Congure a proxy server for the product.

Basic Fax Settings

(MFP fax models only)

Fax Forwarding

(MFP fax models only)

Fax Logs

(MFP fax models only)

Fax Speed Dials

(MFP fax models only)

Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.

estimated life.

NOTE: USB connections are not supported.

Set up the elds in the fax header and congure how the product answers incoming calls.

: Set up the product to send the incoming faxes to a dierent number.

View the logs of all faxes.

Add fax numbers to the speed dial list.

Junk Fax Blocking

(MFP fax models only)

Scan to E-mail

(MFP products only)

Scan to Network Folder

(MFP products only)

Store the fax numbers you want to block.

Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to email.

Open the HP Embedded Web Server (EWS) page for conguring settings for scanning to a network folder.

ENWW Advanced conguration with HP Utility for OS X 55

Congure IP network settings

Introduction

Use the following sections to congure the product network settings.

●

Printer sharing disclaimer

●

View or change network settings

●

Rename the product on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Open the HP Embedded Web Server (EWS):

a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup

menu, and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information

the Network Wi-Fi ON button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP product.

2. Click the Networking tab to obtain network information. Change settings as needed.

Rename the product on a network

If you want to rename the product on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

button, and then touch the Network Connected button or

56 Chapter 5 Manage the product ENWW

a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup

menu, and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information button, and then touch the Network Connected button or

the Network Wi-Fi ON button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP product.

2. Open the System tab.

3. On the Device Information page, the default product name is in the Device Status eld. You can change this

name to uniquely identify this product.

NOTE: Completing the other elds on this page is optional.

4. Click the Apply button to save the changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.

2-line control panels

1. On the product control panel, press the OK button.

2. Open the following menus:

● Network Setup

● TCP/IP conguration

● Manual

3. Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then

touch the OK button to save the changes.

Touchscreen control panels

1. From the Home screen on the product control panel, touch the Setup button.

2. Open the following menus:

● Network Setup

● TCP/IP conguration

● Manual

ENWW Congure IP network settings 57

3. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button

to conrm.

4. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes

button to conrm.

5. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes

button to conrm.

58 Chapter 5 Manage the product ENWW

Product security features

Introduction

The product includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components.

●

Assign or change the system password using the HP Embedded Web Server

Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings.

1. Open the HP Embedded Web Server (EWS):

a. 2-line control panels: On the product control panel, press the OK button. Open the Network Setup

menu, and then select Show IP Address to display the IP address or host name.

Touchscreen control panels: From the Home screen on the product control panel, touch the Connection Information

the Network Wi-Fi ON button to display the IP address or host name.

b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays

on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

button, and then touch the Network Connected button or

NOTE: If the Web browser displays a There is a problem with this website’s security certicate

message when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP product.

2. Click the Security tab.

3. Open the General Security menu.

4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in

the Username eld.

5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.

NOTE: To change an existing password, rst enter the existing password in the Old Password eld.

6. Click the Apply button.

NOTE: Make note of the password and store it in a safe place.

ENWW Product security features 59

Economy settings

Introduction

The product includes several economy features to conserve energy and supplies.

●

Print with EconoMode

●

Congure the Sleep/Auto O After setting

●

Set the Shut Down After delay and congure the product to use 1 watt or less of power

●

Congure the Delay Shut Down setting

Print with EconoMode

This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box.

Congure the Sleep/Auto O After setting

2-line control panels

1. On the product control panel, press the OK button.

2. Open the following menus:

● System Setup

● Energy Settings

● Sleep/Auto O After

3. Use the arrow keys to select the time for the Sleep/Auto O After delay, and then press the OK button.

Touchscreen control panels

1. From the Home screen on the product control panel, touch the Setup button.

2. Open the following menus:

60 Chapter 5 Manage the product ENWW

● System Setup

● Energy Settings

● Sleep/Auto O After

3. Select the time for the Sleep/Auto O After delay.

Set the Shut Down After delay and congure the product to use 1 watt or less of power

NOTE: After the product shuts down, the power consumption is 1 watt or less.

2-line control panels

1. On the product control panel, press the OK button.

2. Open the following menus:

● System Setup

● Energy Settings

● Shut Down After

3. Select the time for the Shut Down After delay.

NOTE: The default value is 4 hours.

Touchscreen control panels

1. From the Home screen on the product control panel, touch the Setup button.

2. Open the following menus:

● System Setup

● Energy Settings

● Shut Down After

3. Select the time for the Shut Down After delay.

NOTE: The default value is 4 hours.

Congure the Delay Shut Down setting

2–line control panels

1. On the product control panel, press the OK button.

2. Open the following menus:

ENWW Economy settings 61

● System Setup

● Energy Settings

● Delay Shut Down

3. Select one of the delay options:

● No Delay: The product shuts down after a period of inactivity determined by the Shut Down After setting.

● When Ports Are Active: When this option is selected the product will not shut down unless all ports are inactive. An active network link or fax connection will prevent the product from shutting down.

Touchscreen control panels

On the product control panel, touch the Setup button.

2. Open the following menus:

● System Setup

● Energy Settings

● Delay Shut Down

3. Select one of the delay options:

● No Delay: The product shuts down after a period of inactivity determined by the Shut Down After

setting.

● When Ports Are Active: When this option is selected the product will not shut down unless all ports

are inactive. An active network link will prevent the product from shutting down.

62 Chapter 5 Manage the product ENWW

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about upgrades.

ENWW HP Web Jetadmin 63

Update the rmware

HP oers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product rmware for a single product. When you update the rmware, Web Service apps will update automatically.

There are two supported methods to perform a rmware update on this product. Use only one of the following methods to update the product rmware.

Method one: Update the rmware using the control panel

Use these steps to load the rmware from the control panel (for network-connected products only), and/or set the product to automatically load future rmware updates. For USB-connected products, skip to method two.

1. Make sure the product is connected to a wired (Ethernet) or wireless network with an active Internet

connection.

NOTE: The product must be connected to the internet to update the rmware via a network connection.

2. From the Home screen on the product control panel, open the Setup menu.

● For touchscreen control panels, touch the Setup button.

● For standard control panels, press the left or right arrow button.

3. Scroll to and open the Service menu, and then open the LaserJet Update menu.

NOTE: If the LaserJet Update option is not listed, use method two.

4. Check for updates.

● For touchscreen control panels, touch Check for Updates Now.

● For standard control panels, select Check for Update.

NOTE: The product automatically checks for an update, and if a newer version is detected, the update

process automatically starts.

5. Set the product to automatically update the rmware when updates become available.

From the Home screen on the product control panel, open the Setup menu.

● For touchscreen control panels, touch the Setup button.

● For standard control panels, press the left or right arrow button.

Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.

Set the product to automatically update the rmware.

● For touchscreen control panels, set the Allow Updates option to YES, and then set the Check

automatically option to ON.

● For standard control panels, set the Allow Updates option to YES, and then set the Automatic Check

option to ON.

64 Chapter 5 Manage the product ENWW

Method two: Update the rmware using the Firmware Update Utility

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only rmware update option available for products connected to the computer via a

USB cable. It also works for products connected to a network.

1. Go to www.hp.com/go/support, click the Drivers & Software link, type the product name in the search eld,

press the ENTER button, and then select the product from the list of search results.

2. Select the operating system.

3. Under the Firmware section, locate the Firmware Update Utility.

4. Click Download, click Run, and then click Run again.

5. When the utility launches, select the product from the drop-down list, and then click Send Firmware.

NOTE: To print a conguration page to verify the installed rmware version before or after the update

process, click Print Cong.

6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the

utility.

ENWW Update the rmware 65

66 Chapter 5 Manage the product ENWW

6 Solve problems

●

Customer support

●

Control panel help system (touchscreen models only)

●

Restore the factory-set defaults

●

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel

●

Product does not pick up paper or misfeeds

●

Clear paper jams

●

Improve print quality

●

Solve wired network problems

●

Solve wireless network problems

For more information:

Go to www.hp.com/support/colorljM252.

HP's all-inclusive help for the product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 67

Customer support

Get telephone support for your country/region

Have the product name, serial number, date of purchase, and problem description ready

Get 24-hour Internet support, and download software utilites and drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Country/region phone numbers are on the yer that was in the box with your product or at www.hp.com/support/

www.hp.com/support/colorljM252

68 Chapter 6 Solve problems ENWW

Control panel help system (touchscreen models only)

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specic topics. You can browse through the menu structure by touching the buttons in the menu.

Some Help screens include animations that guide you through procedures, such as clearing jams.

For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.

If the product alerts you of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

ENWW Control panel help system (touchscreen models only) 69

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also

deletes any pages that are stored in the memory.

1. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button.

2. Open the Service menu.

3. Select the Restore Defaults option, and then press or touch the OK button.

The product automatically restarts.

70 Chapter 6 Solve problems ENWW

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel

Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.

Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.

Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridge back and forth end to end. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

Change the “Very Low” settings

You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.

1. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button.

2. Open the following menus:

● System Setup

● Supply Settings

● Black Cartridge or Color Cartridges

● Very Low Setting

3. Select one of the following options:

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 71

● Select the Continue option to set the product to alert you that the toner cartridge is very low, but to

● Select the Stop option to set the product to stop printing until you replace the toner cartridge.

● Select the Prompt option to set the product to stop printing and prompt you to replace the toner

Order supplies

Order supplies and paper www.hp.com/go/suresupply

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the

continue printing.

cartridge. You can acknowledge the prompt and continue printing. A customer congurable option on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.

product IP address or host name in the address/URL eld. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

72 Chapter 6 Solve problems ENWW

Product does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the product is not picking up paper from the tray or is picking up multiple sheets of paper at one time.

●

The product does not pick up paper

●

The product picks up multiple sheets of paper

The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.

1. Open the product and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for your job.

3. Make sure the paper size and type are set correctly on the product control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray.

5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed

the paper manually. Load paper, and continue.

6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water.

The product picks up multiple sheets of paper

If the product picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specications for this product.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the

stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray.

6. Make sure the printing environment is within recommended specications.

ENWW Product does not pick up paper or misfeeds 73

Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the product.

●

Experiencing frequent or recurring paper jams?

●

Paper jam locations

●

Clear paper jams in the single-sheet slot (Tray 1)

●

Clear paper jams in Tray 2

●

Clear paper jams in the rear door and the fuser area

●

Clear paper jams in the output bin

●

Clear paper jams in the duplexer (duplex models only)

Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem continue with the next step until you have resolved the problem.

1. If paper has jammed in the product, clear the jam and then print a conguration page to test the product.

2. Check that the tray is congured for the correct paper size and type on the product control panel. Adjust

paper settings if necessary.

a. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button.

b. Open the System Setup menu.

c. Open the Paper setup menu.

d. Select the tray from the list.

e. Select Paper Type and then select the type of paper that is in the tray.

f. Select Paper Size and then select the size of paper that is in the tray.

3. Turn the product o, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the product.

a. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button.

b. Open the Service menu.

c. Select Cleaning Page.

74 Chapter 6 Solve problems ENWW

d. Load plain letter or A4 paper when you are prompted.

e. Touch the OK button to begin the cleaning process.

The product prints the rst side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints.

5. Print a conguration page to test the product.

a. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen on the product control panel, touch the Setup button.

b. Open the Reports menu.

c. Select Conguration Report.

If none of these steps resolves the problem, the product might need service. Contact HP customer support.

Paper jam locations

1 Output bin See Clear paper jams in the output bin on page 83.

2 Single-sheet priority feed

slot (Tray 1)

3 Tray 2 See Clear paper jams in Tray 2 on page 78.

4 Rear door and fuser area See Clear paper jams in the rear door and the fuser area on page 81.

5 Duplexer (duplex models

only)

See Clear paper jams in the single-sheet slot (Tray 1) on page 76.

See Clear paper jams in the duplexer (duplex models only) on page 84.

ENWW Clear paper jams 75

Clear paper jams in the single-sheet slot (Tray 1)

When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

1. Pull Tray 2 completely out of the product.

2. Push down on the single-sheet priority feed slot,

and then pull out the feed slot tray.

3. Gently pull any jammed paper straight out of the

single-sheet priority feed slot.

76 Chapter 6 Solve problems ENWW

4. Push the single-sheet priority feed slot tray into

the product.

5. Reinsert and close Tray 2.

ENWW Clear paper jams 77

Clear paper jams in Tray 2

Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

1. Pull the tray completely out of the product.

2. Remove any jammed or damaged sheets of paper.

78 Chapter 6 Solve problems ENWW

3. If no jammed paper is visible, or if jammed paper is

deep enough in the Tray 2 cavity that it is dicult to remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.

4. Remove any jammed or damaged sheets of paper.

ENWW Clear paper jams 79

5. Push the single-sheet priority feed slot tray into

the product.

6. Reinsert and close Tray 2.

80 Chapter 6 Solve problems ENWW

Clear paper jams in the rear door and the fuser area

Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above

the rear door until the fuser is cool.

1. Open the rear door.

ENWW Clear paper jams 81

2. Gently pull out any jammed paper from the rollers

in the rear door area.

3. Close the rear door.

82 Chapter 6 Solve problems ENWW

Clear paper jams in the output bin

Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

1. If paper is visible in the output bin, grasp the

leading edge and remove it.

ENWW Clear paper jams 83

Clear paper jams in the duplexer (duplex models only)

Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.

1. At the rear of the product, open the duplexer.

84 Chapter 6 Solve problems ENWW

2. Remove any jammed or damaged sheets of paper.

CAUTION: The fuser is located above the rear

door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.

3. Close the duplexer.

ENWW Clear paper jams 85

Improve print quality

Introduction

If the product is having print-quality problems, try the following solutions in the order presented to resolve the issue.

●

Print from a dierent software program

●

Check the paper-type setting for the print job

●

Check toner-cartridge status

●

Print and interpret the print quality page

●

Clean the product

●

Visually inspect the toner cartridge

●

Check paper and the printing environment

●

Adjust color settings (Windows)

●

Calibrate the product to align the colors

●

Check the EconoMode settings

●

Try a dierent print driver

Print from a dierent software program

Try printing from a dierent software program. If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows)

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

86 Chapter 6 Solve problems ENWW

Check the paper type setting (OS X)

1. Click the File menu, and then click the Print option.

2. Select the product.

3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.

4. Select a type from the Media-type drop-down list.

5. Click the Print button.

Check toner-cartridge status

Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.

Step one: Print the supplies status page (2-line control panels)

1. On the product control panel, press the OK button.

2. Scroll to the Reports menu, and then press the OK button.

3. Scroll to the Supplies Status menu, and then press the OK button.

4. Scroll to the Print Supplies status page item, and then press the OK. button

Step one: Print the supplies status page (touchscreen control panels)

1. From the Home screen on the product control panel, navigate to and touch the Supplies button.

2. Touch the Report button to print the supplies status page.

3. To print a report of the status of all supply items, including the genuine HP part number for reordering the

supply, select Manage Supplies, and then select Print Supplies Status.

Step two: Check supplies status

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if

applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

ENWW Improve print quality 87

Print and interpret the print quality page

1. 2-line control panels: On the product control panel, press the OK button.

Touchscreen control panels: From the Home screen, touch the Setup button.

2. Open the Reports menu.

3. Select the Print Quality Page item.

This page contains ve bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge.

Section Toner cartridge

1 Yellow

2 Cyan

3 Black

4 Magenta

● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that

group.

● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine

if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots are all the same color, replace that toner cartridge.

● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is

probably causing the problem.

Clean the product

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Print a cleaning page

2-line control panels

1. From the product control panel, press the OK button.

2. Open the Service menu.

3. Use the arrow keys to select the Cleaning mode option, and then press the OK button.

Touchscreen control panels

From the Home screen on the product control panel, touch the Setup button.

2. Touch the Service menu.

3. Touch the Cleaning Page button.

4. Load plain letter or A4 paper when you are prompted.

5. Touch the OK button to begin the cleaning process.

Visually inspect the toner cartridge

Follow these steps to inspect each toner cartridge.

1. Remove the toner cartridge from the product.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality

problems.

4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.

5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment

Step one: Use paper that meets HP specications

Some print-quality problems arise from using paper that does not meet HP specications.

● Always use a paper type and weight that this product supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,

staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

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● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet

printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly aect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

● Move the product away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the product is not exposed to temperatures or humidity outside of product specications.

● Do not place the product in a conned space, such as a cabinet.

● Place the product on a sturdy, level surface.

● Remove anything that is blocking the vents on the product. The product requires good air ow on all sides,

including the top.

● Protect the product from airborne debris, dust, steam, grease, or other elements that can leave residue

inside the product.

Adjust color settings (Windows)

Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors on the printed page are not satisfactory.

Change the color theme

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

5. Select a color theme from the Color Themes drop-down list.

● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this

● Vivid (sRGB): The product increases the color saturation in the midtones. Use this theme when

● Photo (sRGB): The product interprets RGB color as if it were printed as a photograph using a digital

● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color

theme, manage color in the software program or in the operating system for correct rendering.

printing business graphics.

mini lab. The product renders deeper, more saturated colors dierently than with the Default (sRBG) theme. Use this theme when printing photos.

space rather than sRGB. Turn o color management in the software program when using this theme.

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● None: No color theme is used.

● Custom Prole: Select this option to use a custom input prole to accurately control color output (for

example, to emulate a specic HP Color LaserJet product). Download custom proles from

www.hp.com.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

Change the color options

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Select the HP EasyColor check box to clear it.

5. Click the Automatic or Manual setting.

● Automatic setting: Select this setting for most color print jobs

● Manual setting: Select this setting to adjust the color settings independently from other settings. Click

the Settings button to open the manual color-adjusment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color

graphics experts change these settings.

6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to

print color documents for photocopying or faxing. Also use this option to print draft copies or to save color toner.

7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button

to print the job.

Calibrate the product to align the colors

Calibration is a product function that optimizes print quality.

Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues.

2-line control panels

1. On the product control panel, press the OK button.

2. Open the following menus:

● System Setup

● Print Quality

● Color Calibration

● Calibrate Now

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3. Press the OK button to start the calibration process.

A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete. Do not turn the product o until the calibration process has nished.

4. Wait while the product calibrates, and then try printing again.

Touchscreen control panels

1. On the product control panel, touch the Setup button.

2. Open the following menus:

● System Setup

● Print Quality

● Color Calibration

● Calibrate Now

3. A Calibrating message will display on the product control panel. The calibration process takes a few

minutes to complete. Do not turn the product o until the calibration process has nished.

4. Wait while the product calibrates, and then try printing again.

Check the EconoMode settings

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can

enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

1. From the software program, select the Print option.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab, and locate the Print Quality area.

4. If the entire page is too dark, use these settings:

● Select the 600 dpi option.

● Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

● Select the FastRes 1200 option.

● Clear the EconoMode check box to disable it.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to

print the job.

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HP M252dw User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product overview

Product views

Product front view

Product back view

2-line control-panel view (M252n model)

Touchscreen control-panel view (M252dw model)

Home screen layout

How to use the touchscreen control panel

Introduction

Supported operating systems

Mobile printing solutions

Product dimensions

Operating-environment range

Product hardware setup and software installation

2 Paper trays

Load paper into the single-sheet slot (Tray 1)

Introduction

Load paper into the single-sheet priority feed slot

Load an envelope in the single-sheet priority feed slot (Tray 1)

Tray 1 paper orientation

Load paper into Tray 2

Introduction

Load paper into Tray 2

Load envelopes in Tray 2

Tray 2 paper orientation

3 Supplies, accessories, and parts

Order supplies, accessories, and parts

Ordering

Supplies and accessories

Customer self-repair parts

Replace the toner cartridges

Introduction

Remove and replace the toner cartridges

4 Print

Print tasks (Windows)

How to print (Windows)

Automatically print on both sides (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Print tasks (macOS)

How to print (macOS)

Automatically print on both sides (macOS)

Manually print on both sides (macOS)

Print multiple pages per sheet (macOS)

Select the paper type (macOS)

Mobile printing

Introduction

Wi-Fi Direct and NFC Printing (wireless models only)

HP ePrint via email

HP ePrint software

AirPrint

Android embedded printing

Use walk-up USB printing (touchscreen models only)

5 Manage the product

Use HP Web Services applications (touchscreen models only)

Change the product connection type (Windows)

Open HP Utility

HP Utility features

Introduction

Printer sharing disclaimer

View or change network settings

Rename the product on a network

Product security features

Introduction

Assign or change the system password using the HP Embedded Web Server

Economy settings

Introduction

Print with EconoMode

HP Web Jetadmin

6 Solve problems

Customer support

Control panel help system (touchscreen models only)

Restore the factory-set defaults

A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel

Change the “Very Low” settings