HP M1120N MFP User Guide

HP LaserJet M1120 MFP Series

User Guide

HP LaserJet M1120 MFP Series

User Guide

Copyright and License

© 2008 Copyright Hewlett-Packard
Development Company, L.P.

emark Credits

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trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation
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except as allowed under the copyright laws.

The information contained herein is subject
to change without notice.

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services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.

Part number: CB537-90946

2, 4/2009

Edition

Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of the
Microsoft Corporation.

Windows Vista™ is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.

Table of contents

1 Product basics

Product comparison ............................................................................................................................. 2

Product features ................................................................................................................................... 3

Product walkaround .............................................................................................................................. 4

Front view ............................................................................................................................ 4

Back view ............................................................................................................................. 4

Interface ports ...................................................................................................................... 5

Serial number and model number location .......................................................................... 5

Supported operating systems ............................................................................................................... 6

Supported product software ................................................................................................................. 6

Software included with the product ...................................................................................... 6

Supported printer drivers ..................................................................................................... 7

2 Control panel

Control-panel walkaround .................................................................................................................. 10

Control-panel menus .......................................................................................................................... 11

Use the control-panel menus ............................................................................................. 11

Control-panel main menus ................................................................................................. 11

3 Software for Windows

Supported operating systems for Windows ........................................................................................ 14

Printer driver ....................................................................................................................................... 14

Priority for print settings ...................................................................................................................... 14

Open the printer driver and change the print settings ........................................................................ 15

Software installation types for Windows ............................................................................................. 16

Remove software for Windows ........................................................................................................... 16

Supported utilities for Windows .......................................................................................................... 17

Embedded Web server (network models only) .................................................................. 17

Status Alerts software ........................................................................................................ 17

Other Windows components and utilities ........................................................................... 17

4 Use the product with Macintosh

Software for Macintosh ....................................................................................................................... 20

Supported operating systems for Macintosh ..................................................................... 20

ENWW iii

Use features in the Macintosh printer driver ....................................................................................... 23

Scan from the product and HP Director (Macintosh) .......................................................................... 25

5 Connectivity

Connect the product directly to a computer with USB ........................................................................ 28

Printer sharing disclaimer ................................................................................................................... 28

Supported network operating systems ............................................................................................... 28

Supported network protocols .............................................................................................................. 29

Install the product on a network (network models only) ..................................................................... 29

Supported printer drivers for Macintosh ............................................................................. 20

Priority for print settings for Macintosh .............................................................................. 20

Change printer-driver settings for Macintosh ..................................................................... 20

Software installation types for Macintosh .......................................................................... 21

Supported utilities for Macintosh ........................................................................................ 22

Print ................................................................................................................................... 23

Scanning tasks .................................................................................................................. 25

Connect the product to the network ................................................................................... 29

Install the software for the network product ....................................................................... 29

6 Paper and print media

Understand paper and print media use .............................................................................................. 32

Supported paper and print media sizes .............................................................................................. 33

Special paper or print media guidelines ............................................................................................. 34

Load paper and print media ............................................................................................................... 35

Priority input tray ................................................................................................................ 35

Tray 1 ................................................................................................................................. 35

Configure trays ................................................................................................................................... 36

7 Print tasks

Change the print driver to match the media type and size ................................................................. 38

Supported paper types and tray capacity .......................................................................... 38

Get help for any print option ............................................................................................................... 39

Cancel a print job ............................................................................................................................... 40

Create booklets .................................................................................................................................. 41

Change print-quality settings .............................................................................................................. 41

Change print density .......................................................................................................................... 41

Print on special media ........................................................................................................................ 42

Use different paper and print covers .................................................................................................. 43

Print a blank first page ........................................................................................................................ 43

Resize documents .............................................................................................................................. 44

Select a paper size ............................................................................................................................. 44

Select a paper source ........................................................................................................................ 44

Select a paper type ............................................................................................................................ 44

iv ENWW

8 Copy

Set the print orientation ...................................................................................................................... 45

Use watermarks ................................................................................................................................. 45

Save toner .......................................................................................................................................... 45

Print on both sides of the paper (duplex printing) ............................................................................... 46

Print multiple pages on one sheet of paper in Windows .................................................................... 48

Economy settings ............................................................................................................................... 49

EconoMode ........................................................................................................................ 49

Archive print ....................................................................................................................... 49

Load originals ..................................................................................................................................... 52

Use copy ............................................................................................................................................ 52

One-touch copy ................................................................................................................. 52

Multiple copies ................................................................................................................... 52

Cancel a copy job .............................................................................................................. 53

Reduce or enlarge copies .................................................................................................. 53

Copy settings ...................................................................................................................................... 54

Copy quality ....................................................................................................................... 54

Change copy job print density ........................................................................................... 56

Define custom copy settings .............................................................................................. 56

Copy onto media of different types and sizes .................................................................... 56

Restore the copy-settings defaults .................................................................................... 57

Copy a book ....................................................................................................................................... 58

Copy photos ....................................................................................................................................... 59

Duplex (two-sided) copy jobs ............................................................................................................. 59

9 Scan

Load originals for scanning ................................................................................................................ 62

Use scan ............................................................................................................................................ 62

Scan methods .................................................................................................................... 62

Canceling a scan job ......................................................................................................... 63

Scan settings ...................................................................................................................................... 64

Scan file format .................................................................................................................. 64

Scanner resolution and color ............................................................................................. 64

Scan quality ....................................................................................................................... 65

Scan a book ....................................................................................................................................... 67

Scan a photo ...................................................................................................................................... 68

10 Manage and maintain the product

Information pages ............................................................................................................................... 70

Embedded Web server (network models only) .................................................................................. 71

Features ............................................................................................................................. 71

Security features ................................................................................................................................ 71

ENWW v

Manage supplies ................................................................................................................................ 72

11 Problem solve

Problem-solving checklist ................................................................................................................... 78

Control-panel messages .................................................................................................................... 80

Control-panel display problems .......................................................................................................... 83

Clear jams .......................................................................................................................................... 83

Solve image-quality problems ............................................................................................................ 90

Solve connectivity problems ............................................................................................................. 104

Solve software problems .................................................................................................................. 106

Secure the embedded Web server .................................................................................... 71

Check and order supplies .................................................................................................. 72

Replace supplies ............................................................................................................... 73

Clean the product .............................................................................................................. 75

Firmware updates .............................................................................................................. 76

Alert and warning messages ............................................................................................ 80

Critical error messages ...................................................................................................... 81

Causes of jams .................................................................................................................. 83

Where to look for jams ....................................................................................................... 84

Clear jams from the input-tray areas ................................................................................. 84

Clear jams from the output bin ........................................................................................... 87

Clear jams from the print-cartridge area ............................................................................ 88

Avoid repeated jams ......................................................................................................... 89

Print problems .................................................................................................................... 90

Copy problems ................................................................................................................... 96

Scan problems ................................................................................................................. 100

Optimize and improve image quality ................................................................................ 102

Solve direct-connection problems .................................................................................... 104

Network problems (network models only) ........................................................................ 104

Solve common Windows problems ................................................................................. 106

Solve common Macintosh problems ................................................................................ 106

Appendix A Accessories and ordering information

Supplies ............................................................................................................................................ 110

Cable and interface accessories ...................................................................................................... 110

Appendix B Service and support

Hewlett-Packard limited warranty statement .................................................................................... 111

Customer self repair warranty service .............................................................................................. 112

Print cartridge limited warranty statement ........................................................................................ 113

HP Customer Care ........................................................................................................................... 114

Online Services ................................................................................................................ 114

Telephone support ........................................................................................................... 114

vi ENWW

Software utilities, drivers, and electronic information ....................................................... 114

HP direct ordering for accessories or supplies ................................................................ 114

HP service information ..................................................................................................... 114

HP service agreements ................................................................................................... 114

HP support and information for Macintosh computers ..................................................... 114

HP maintenance agreements ........................................................................................................... 116

Repacking the device ...................................................................................................... 116

Extended warranty ........................................................................................................... 116

Appendix C Specifications

Physical specifications ..................................................................................................................... 118

Electrical specifications .................................................................................................................... 118

Power consumption .......................................................................................................................... 118

Environmental specifications ............................................................................................................ 119

Acoustic emissions ........................................................................................................................... 119

Appendix D Regulatory information

FCC compliance ............................................................................................................................... 122

Environmental product stewardship program ................................................................................... 122

Protecting the environment .............................................................................................. 122

Ozone production ............................................................................................................ 122

Power consumption ......................................................................................................... 122

Toner consumption .......................................................................................................... 122

Paper use ........................................................................................................................ 122

Plastics ............................................................................................................................ 123

HP LaserJet print supplies ............................................................................................... 123

Return and recycling instructions ..................................................................................... 123

Paper ............................................................................................................................... 124

Material restrictions .......................................................................................................... 124

Disposal of waste equipment by users in private households in the European Union .... 124

Material Safety Data Sheet (MSDS) ................................................................................ 124

For more information ....................................................................................................... 124

Declaration of conformity .................................................................................................................. 126

Safety statements ............................................................................................................................. 127

Laser safety ..................................................................................................................... 127

Canadian DOC regulations .............................................................................................. 127

EMI statement (Korea) ..................................................................................................... 127

Laser statement for Finland ............................................................................................. 128

Substances table (China) ................................................................................................ 128

Glossary ........................................................................................................................................................... 131

Index ................................................................................................................................................................. 133

ENWW vii

viii ENWW

1 Product basics

Product comparison

●

Product features

●

Product walkaround

●

Supported operating systems

●

Supported product software

●

ENWW 1

Product comparison

The product is available in the following configurations.

Base models Network models

Print letter-size pages at speeds up to 20 pages per

●

minute (ppm) and A4-size pages at speeds up to 19 ppm.

Priority input tray holds up to 10 sheets of print media.

●

Tray 1 holds up to 250 sheets of print media or 10

●

envelopes.

Manual two-sided (duplex) printing and copying.

●

Hi-Speed USB 2.0 port.

●

32-MB random-access memory (RAM).

●

Flatbed scanner.

●

Base model, plus:

10/100 Base-T Ethernet network port.

●

IPv4 network protocol.

●

IPv6 network protocol.

●

2 Chapter 1 Product basics ENWW

Product features

Print

Copy

Memory

Paper handling

Scan

Printer driver features

Interface connections

Economical printing

Supplies

Prints letter-size pages at speeds up to 20 ppm and A4-size pages at speeds up to 19 ppm.

●

Prints at 600 dots per inch (dpi) and FastRes 1200 dpi.

●

Includes adjustable settings to optimize print quality.

●

Copies at 300 dots per inch (dpi).

●

Includes 32-megabyte (MB) random-access memory (RAM).

●

Priority input tray holds up to 10 pages.

●

Tray 1 holds up to 250 sheets of print media or 10 envelopes.

●

Output bin holds up to 100 sheets of print media.

●

Provides 1200 pixels per inch (ppi) full-color scanning.

●

FastRes 1200 produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing

●

of business text and graphics.

All models include a Hi-Speed USB 2.0 port.

●

Network models include a 10/100 Base-T Ethernet network port.

●

Provides N-up printing (printing more than one page on a sheet).

●

Provides an EconoMode setting, which uses less toner.

●

The product ships with a 1,000-page (average yield) starter cartridge. The average yield

●

for replacement cartridges is 2,000 pages.

Accessibility

Online user guide is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

●

ENWW Product features 3

Product walkaround

Front view

6

1 Scanner lid

2 Control panel

3 Print-cartridge door latch

4 Output bin

5 Priority input tray

1

2

3

4

5

6 Tray 1

Back view

7 Interface ports

8 Power switch

9 Power connector

7

8

9

4 Chapter 1 Product basics ENWW

Interface ports

All models have a Hi-Speed USB 2.0 port, and network models also have a 10/100 Base-T Ethernet
port.

1

2

1 Hi-Speed USB 2.0 port

2 Ethernet port (network models only)

Serial number and model number location

The serial number and product model number label is on the rear of the product.

ENWW Product walkaround 5

Supported operating systems

The product supports the following operating systems:

Full software installation

Windows XP (32-bit)

●

Windows Vista (32-bit)

●

Windows 2000

●

Windows 2003 Server (32-bit)

●

Mac OS X v10.3, v10.4, and later

●

NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported product software

Software included with the product

There are several options for completing a recommended install. Easy installation will complete the
installation with default settings. Advanced installation allows you to review the license agreements and
the default settings.

Easy installation for Windows

Print and scan drivers only

Windows XP (64-bit)

●

Windows Vista (64-bit)

●

Windows 2003 Server (64-bit)

●

HP drivers

●

Printer driver

◦

Scan driver

◦

HP MFP software

●

HP LaserJet Scan program

◦

Uninstall program

◦

HP Update program

●

HP Customer Participation Program

●

Shop for HP Supplies program

●

Other programs

●

Readiris OCR (not installed with other software; separate installation is required)

◦

Advanced installation

Advanced installation includes all of the features that are available with the easy installation. The
HP Customer Participation program is optional.

6 Chapter 1 Product basics ENWW

Macintosh software

HP Product Setup Assistant

●

HP Uninstaller

●

HP LaserJet software

●

HP Scan

◦

HP Director

◦

Scan to e-mail program

◦

HP Photosmart

◦

Supported printer drivers

The product comes with software for Windows and Macintosh that allows the computer to communicate
with the product. This software is called a printer driver. Printer drivers provide access to product
features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.

NOTE: The most recent drivers are available at www.hp.com/support/LJM1120. Depending on the

configuration of Windows-based computers, the installation program for the product software
automatically checks the computer for Internet access in order to obtain the latest drivers.

ENWW Supported product software 7

8 Chapter 1 Product basics ENWW

2 Control panel

Control-panel walkaround

●

Control-panel menus

●

ENWW 9

Control-panel walkaround

1

1 Control-panel display

2 Left arrow button

3 Setup/OK button

2

3

9

4

5

6

7

8

Shows status information, menus, and error messages

●

Navigates to the previous item in the list, or decreases the value of numeric

●

items. With some numeric items, pressing the button once decreases the value
by 1, while pressing and holding the button decreases the value by 10.

Activates the control-panel menus

●

Clears an error condition when the condition is clearable

●

Saves the selected value for an item

●

Performs the action that is associated with the item that is highlighted on the

●

control-panel display

4 Right arrow button

5 Cancel button

6 More Copy Settings button

7 Lighter/Darker button

8 # Copies button

9 Start Copy button

Navigates to the next item in the list, or increases the value of numeric items.

●

With some numeric items, pressing the button once increases the value by 1,
while pressing and holding the button increases the value by 10.

Cancels the current print, copy, or scan job in process and expels all of the

●

active pages from the paper path. The time that it takes to cancel the job
depends on the size of the print job. (Press the button only once.) Also clears
continuable errors that are associated with the canceled job.

Exits the control-panel menus

●

Provides access to copy settings for the current copy job

●

Provides access to copy contrast settings for the current copy job

●

Provides a way to change the number of copies printed for a the current copy

●

job

Starts a copy job

●

10 Chapter 2 Control panel ENWW

Control-panel menus

Use the control-panel menus

To gain access to the control-panel menus, use the following steps.

1. Press Setup.

2. Use the arrow buttons to navigate the listings.

Press OK to select the appropriate option.

●

Press Cancel to cancel an action or return to the Ready state.

●

Control-panel main menus

These menus are available from the control-panel main menu:

Use the Copy setup menu to configure basic copy default settings such as contrast, collation, or

●

the number of copies printed.

Use the Reports menu to print reports that provide information about the product.

●

Use the System setup menu to establish basic product settings such as language or print quality.

●

Use the Service menu to restore default settings, clean the product, and activate special modes

●

that affect print output.

NOTE: To print a detailed list of the entire control-panel menu and its structure, print a menu map.

Information pages on page 70.

See

Table 2-1 Copy setup menu

Menu item Sub-menu item Description

Default Quality Text

Draft

Mixed

Film photo

Picture

Def. light/dark Sets the default contrast option.

Def. # of copies (Range: 1-99) Sets the default number of copies.

Def. Reduce/Enlrg Original=100%

A4–>Ltr=94%

Ltr->A4=97%

Full Page=91%

2 pages/sheet

Sets the default copy quality.

Sets the default percentage to reduce or enlarge a copied
document.

4 pages/sheet

Custom:25-400%

ENWW Control-panel menus 11

Table 2-2 Reports menu

Menu Item Description

Demo page Prints a page that demonstrates print quality.

Menu structure Prints a control-panel menu layout map. The active settings for each menu are listed.

Config report Prints a list of all the product settings. Includes network information when the product is

connected to the network.

Table 2-3 System setup menu

Menu Item Sub-menu item Sub-menu item Description

Language (List of available

control-panel
display languages.)

Paper setup Def. paper size Letter

Def. paper type Lists available

Print Density (Range of 1-5) Sets how much toner the product should apply to thicken

Sets the language in which the control panel displays

messages and product reports.

Sets the size for printing internal reports or any print job that

A4

Legal

media types.

does not specify a size.

Sets the type for printing internal reports or any print job that
does not specify a type.

lines and edges.

Table 2-4 Service menu

Menu item Sub-menu item Description

Restore defaults Sets all customized settings to the factory default values.

Cleaning mode Cleans the product when specks or other marks appear on printed

output. The cleaning process removes dust and excess toner from
the paper path.

When selected, the product prompts you to load plain Letter or A4
paper in tray 1. Press OK to begin the cleaning process. Wait until
the process completes. Discard the page that prints.

Less paper curl On

Off

Archive print On

Off

When printed pages are consistently curled, this option sets the
product to a mode that reduces curl.

The default setting is Off.

When printing pages that will be stored for a long time, this option
sets the product to a mode that reduces toner smearing and
dusting.

The default setting is Off.

12 Chapter 2 Control panel ENWW

3 Software for Windows

Supported operating systems for Windows

●

Printer driver

●

Priority for print settings

●

Open the printer driver and change the print settings

●

Software installation types for Windows

●

Remove software for Windows

●

Supported utilities for Windows

●

ENWW 13

Supported operating systems for Windows

The product supports the following Windows operating systems:

Full software installation

Windows XP (32-bit)

●

Windows Vista (32-bit)

●

Windows 2000

●

Windows 2003 Server (32-bit)

●

Printer driver

The product comes with software for Windows that allows the computer to communicate with the
product. This software is called a printer driver. Printer drivers provide access to product features, such
as printing on custom-sized paper, resizing documents, and inserting watermarks.

NOTE: The most recent drivers are available at www.hp.com/support/LJM1120. Depending on the

configuration of Windows-based computers, the installation program for the product software
automatically checks the computer for Internet access in order to obtain the latest drivers.

Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Print and scan drivers only

Windows XP (64-bit)

●

Windows Vista (64-bit)

●

Windows 2003 Server (64-bit)

●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open

●

the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.

Default printer driver settings: The default printer driver settings determine the settings used in

●

all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

14 Chapter 3 Software for Windows ENWW

Open the printer driver and change the print settings

Operating System To change the settings for all

print jobs until the software
program is closed

Windows 2000, XP,
Server 2003, and
Vista

1. On the File menu in the

software program, click

Print.

2. Select the driver, and then

click Properties or
Preferences.

The steps can vary; this
procedure is most common.

To change the default settings
for all print jobs

1. Click Start, click Settings,

and then click Printers
(Windows 2000) or

Printers and Faxes

(Windows XP Professional
and Server 2003) or

Printers and Other
Hardware Devices

(Windows XP Home).

For Windows Vista, click
Start, click Control Panel,
and then click Printer.

2. Right-click the driver icon,

and then select Printing
Preferences.

To change the device
configuration settings

1. Click Start, click Settings,

and then click Printers
(Windows 2000) or

Printers and Faxes

(Windows XP Professional
and Server 2003) or

Printers and Other
Hardware Devices

(Windows XP Home).

For Windows Vista, click
Start, click Control Panel,
and then click Printer.

2. Right-click the driver icon,

and then select

Properties.

3. Click the Configure tab.

ENWW Open the printer driver and change the print settings 15

Software installation types for Windows

The following software installation types are available:

Easy. Installs the full software solution.

●

Advanced. Use this option to select which software and drivers to install.

●

Remove software for Windows

1. Click Start, and then click All Programs.

2. Click HP, and then click HP LaserJet M1120.

3. Click Uninstall, and then follow the onscreen instructions to remove the software.

16 Chapter 3 Software for Windows ENWW

Supported utilities for Windows

Embedded Web server (network models only)

Network models are equipped with an embedded Web server, which provides access to information
about device and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a network­connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page.)

Status Alerts software

The Status Alerts software provides information about the current status of the product.

The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem
with the product. The alert includes information about solving the problem.

Other Windows components and utilities

Software installer — automates the printing system installation

●

Online Web registration

●

ENWW Supported utilities for Windows 17

18 Chapter 3 Software for Windows ENWW

4 Use the product with Macintosh

Software for Macintosh

●

Use features in the Macintosh printer driver

●

Scan from the product and HP Director (Macintosh)

●

ENWW 19

Software for Macintosh

Supported operating systems for Macintosh

The device supports the following Macintosh operating systems:

Mac OS X v10.3, v10.4 and later

●

NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported printer drivers for Macintosh

The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the HP Printer Utility for use with Macintosh computers.

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features.
Use the Apple PostScript printer driver that comes with the computer.

Priority for print settings for Macintosh

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program

●

you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

Default printer driver settings: The default printer driver settings determine the settings used in

●

all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower priority

●

than changes made anywhere else.

Change printer-driver settings for Macintosh

To change the settings for all print
jobs until the software program is
closed

1. On the File menu, click Print.

2. Change the settings that you want

on the various pop-up menus.

To change the default settings for all
print jobs

1. On the File menu, click Print.

2. Change the settings that you want

on the various pop-up menus.

3. On the Presets pop-up menu, click

Save as and type a name for the

preset.

These settings are saved in the

Presets menu. To use the new settings,

To change the device configuration
settings

1. In the Finder, on the Go menu, click

Applications.

2. Open Utilities, and then open

Printer Setup Utility.

3. Click on the print queue.

4. On the Printers menu, click Show

Info.

5. Click the Installable Options

menu.

20 Chapter 4 Use the product with Macintosh ENWW

To change the settings for all print
jobs until the software program is
closed

To change the default settings for all
print jobs

To change the device configuration
settings

you must select the saved preset option
every time you open a program and print.

Software installation types for Macintosh

Install Macintosh software for direct connections (USB)

1. Insert the device CD into the CD-ROM drive and run the installer. If the CD menu does not run

automatically, double-click the CD icon on the desktop.

2. Double-click the Installer icon in the HP LaserJet Installer folder.

3. Follow the instructions on the computer screen.

USB printer queues are created automatically when the product is attached to the computer.
However, the queue will use a generic PPD if the installer has not been run before the USB cable
is connected. Complete the following steps to change the queue PPD.

4. On the computer hard drive, open Applications, open Utilities, and then open Printer Setup

Utility.

5. Select the correct printer queue, and then click Show Info to open the Printer Info dialog box.

6. In the pop-up menu, select Printer Model, and then, in the pop-up menu in which Generic is

selected, select the correct PPD for the device.

NOTE: Configuration settings might

not be available in Classic mode.

7. Print a test page from any software program to make sure that the software is correctly installed.

If installation fails, reinstall the software. If this fails, see the installation notes or late-breaking
readme files on the device CD or the flyer that came in the box for help.

Install Macintosh software for networks (network models only)

1. Connect the network cable between the HP Jetdirect print server and a network port.

2. Insert the CD into the CD-ROM drive. If the CD does not run automatically, double-click the CD

icon on the desktop.

3. Double-click the Installer icon in the HP LaserJet Installer folder.

4. Follow the instructions on the computer screen.

5. On the computer hard drive, open Applications, open Utilities, and then open Printer Setup

Utility.

6. Click Add Printer.

7. Select the device from the list.

8. Click Add Printer.

9. Close the Print Center or the Printer Setup Utility.

ENWW Software for Macintosh 21

Supported utilities for Macintosh

Embedded Web server (network models only)

Network models are equipped with an embedded Web server, which provides access to information
about device and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a network­connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page.)

22 Chapter 4 Use the product with Macintosh ENWW

Use features in the Macintosh printer driver

Print

Create and use printing presets in Macintosh

Use printing presets to save the current printer driver settings for reuse.

Create a printing preset

1. On the File menu, click Print.

2. Select the driver.

3. Select the print settings.

4. In the Presets box, click Save As..., and type a name for the preset.

5. Click OK.

Use printing presets

1. On the File menu, click Print.

2. Select the driver.

3. In the Presets box, select the printing preset that you want to use.

NOTE: To use printer-driver default settings, select Factory Default.

Resize documents or print on a custom paper size

You can scale a document to fit on a different size of paper.

1. On the File menu, click Print.

2. Open the Paper Handling menu.

3. In the area for Destination Paper Size, select Scale to fit paper size, and then select the size

from the drop-down list.

4. If you want to use only paper that is smaller than the document, select Scale down only.

Print a cover page

You can print a separate cover page for your document that includes a message (such as “Confidential”).

1. On the File menu, click Print.

2. Select the driver.

3. Open the Cover Page pop-up menu, and then select whether to print the cover page Before

Document or After Document.

4. In the Cover Page Type pop-up menu, select the message that you want to print on the cover

page.

NOTE: To print a blank cover page, select Standard as the Cover Page Type.

ENWW Use features in the Macintosh printer driver 23

Print multiple pages on one sheet of paper in Macintosh

You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.

1. On the File menu, click Print.

2. Select the driver.

3. Open the Layout pop-up menu.

4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,

4, 6, 9, or 16).

5. Next to Layout Direction, select the order and placement of the pages on the sheet.

6. Next to Borders, select the type of border to print around each page on the sheet.

Use the Services menu

If the device is connected to a network, use the Services menu to obtain device and supply-status
information.

1. On the File menu, click Print.

2. Open the Services menu.

3. Select a maintenance task from the drop-down list, and then click Launch. The embedded Web

server opens to the page that provides the information for the task that you selected.

4. To go to various support Web sites for this device, select an Internet Services option from the drop-

down list, and then click Go!.

24 Chapter 4 Use the product with Macintosh ENWW

Scan from the product and HP Director (Macintosh)

For more information about tasks and settings described in this section, see the HP Director online Help.

Scanning tasks

To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program
can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place,
open, or import the file in the software program.

Use page-by-page scanning

1. Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed

scanner with the upper-left corner of the document at corner of the glass indicated by the icon on
the scanner. Gently close the lid.

2. Double-click the HP Director desktop alias.

3. Click the HP Director, and then click Scan to open the HP dialog box.

4. Click Scan.

5. To scan multiple pages, load the next page and click Scan. Repeat until all pages are scanned.

6. Click Finish, and then click Destinations.

Scan to file

1. In Destinations, choose Save To File(s).

2. Name the file and specify the destination location.

3. Click Save. The original is scanned and saved.

Scan to e-mail

1. In Destinations, choose E-mail.

2. A blank e-mail opens with the scanned document as an attachment.

3. Enter an e-mail recipient, add text, or other attachments, then click Send.

ENWW Scan from the product and HP Director (Macintosh) 25

26 Chapter 4 Use the product with Macintosh ENWW

5 Connectivity

Connect the product directly to a computer with USB

●

Printer sharing disclaimer

●

Supported network operating systems

●

Supported network protocols

●

Install the product on a network (network models only)

●

ENWW 27

Connect the product directly to a computer with USB

NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you

to do so.

1. Insert the product CD into your computer. If the software installer does not start, navigate to the

setup.exe file on the CD and double-click the file.

2. Follow the installer instructions.

3. Allow the installation process to complete, and then restart the computer.

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at

www.microsoft.com.

Supported network operating systems

The following operating systems support network printing:

Windows XP (32-bit and 64-bit)

●

Windows Vista (32-bit and 64-bit)

●

Windows 2000

●

Windows 2003 Server (32-bit and 64-bit)

●

Mac OS X v10.3, v10.4, and later

●

28 Chapter 5 Connectivity ENWW

Supported network protocols

TCP/IP

●

Install the product on a network (network models only)

Connect the product to the network

To connect a network model to a network, you need the following items:

Wired TCP/IP network

●

Ethernet cable (RJ-45)

●

1. Connect the Ethernet cable to an available port on the Ethernet hub or router.

2. Connect the Ethernet cable to the Ethernet port on the back of the product.

3. Verify that the green light is illuminated on the network port located on the back of the product.

4. Print a configuration page.

NOTE: Do not connect both a USB cable and an Ethernet cable to the product.

Install the software for the network product

To use the product on the network, install the software on a computer that is connected to the network.

ENWW Supported network protocols 29

30 Chapter 5 Connectivity ENWW

6 Paper and print media

Understand paper and print media use

●

Supported paper and print media sizes

●

Special paper or print media guidelines

●

Load paper and print media

●

Configure trays

●

ENWW 31

Understand paper and print media use

This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause the following problems:

Poor print quality

●

Increased jams

●

Premature wear on the product, requiring repair

●

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.

It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.

CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might

cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.

32 Chapter 6 Paper and print media ENWW

Supported paper and print media sizes

This product supports a number of paper sizes, and it adapts to various media.

NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before

printing.

Table 6-1 Supported paper and print media sizes

Size Dimensions Priority input tray Tray 1

Letter 216 x 279 mm (8.5 x 11 inches)

Legal 216 x 356 mm (8.5 x 14 inches)

A4 210 x 297 mm (8.27 x 11.69 inches)

Executive 184 x 267 mm (7.24 x 10.51 inches)

A3 297 x 420 mm (11.69 x 16.54 inches)

A5 148 x 210 mm (5.83 x 8.27 inches)

A6 105 x 148 mm (4.13 x 5.83 inches)

B5 (JIS) 182 x 257 mm (7.17 x 10.12 inches)

16k 197 x 273 mm (7.75 x 10.75 inches)

16k 195 x 270 mm (7.7 x 10.6 inches)

16k 184 x 260 mm (7.25 x 10.25 inches)

8.5 x 13 216 x 330 mm (8.5 x 13 inches)

1

4 x 6

1

5 x 8

10 x 15 cm

Custom Priority input tray: Minimum—76 x127 mm (3 x

1

These sizes are supported as custom sizes.

1

107 x 152 mm (4 x 6 inches)

127 x 203 mm (5 x 8 inches)

100 x 150 mm (3.9 x 5.9 inches)

5 inches); Maximum—216 x 356 mm (8.5 x
14 inches)

Table 6-2 Supported envelopes and postcards

Size Dimensions Priority input tray Tray 1

Envelope #10 105 x 241 mm (4.13 x 9.49 inches)

Envelope DL 110 x 220 mm (4.33 x 8.66 inches)

ENWW Supported paper and print media sizes 33

Table 6-2 Supported envelopes and postcards (continued)

Size Dimensions Priority input tray Tray 1

Envelope C5 162 x 229 mm (6.93 x 9.84 inches)

Envelope B5 176 x 250 mm (6.7 x 9.8 inches)

Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches)

Postcard 100 x 148 mm (3.94 x 5.83 inches)

Double postcard 148 x 200 mm (5.83 x 7.87 inches)

Special paper or print media guidelines

This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your print driver to
obtain the best print results.

CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise

dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this
technology could damage your printer.

Media type Do Do not

Envelopes

Labels

Transparencies

Letterhead or preprinted forms

Heavy paper

Store envelopes flat.

●

Use envelopes where the seam

●

extends all the way to the corner of
the envelope.

Use peel-off adhesive strips that

●

are approved for use in laser
printers.

Use only labels that have no

●

exposed backing between them.

Use labels that lie flat.

●

Use only full sheets of labels.

●

Use only transparencies that are

●

approved for use in laser printers.

Place transparencies on a flat

●

surface after removing them from
the product.

Use only letterhead or forms

●

approved for use in laser printers.

Use only heavy paper that is

●

approved for use in laser printers
and meets the weight specifications
for this product.

●

●

●

●

●

●

●

●

Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.

Do not use envelopes that have
clasps, snaps, windows, or coated
linings.

Do not use self-stick adhesives or
other synthetic materials.

Do not use labels that have wrinkles
or bubbles, or are damaged.

Do not print partial sheets of labels.

Do not use transparent print media
not approved for laser printers.

Do not use raised or metallic
letterhead.

Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.

34 Chapter 6 Paper and print media ENWW

Load paper and print media

Priority input tray

The priority input tray is accessed from the front of the product. The product prints from the priority input
tray before attempting to print from tray 1.

The priority input tray holds up to 10 sheets of 75 g/m2 (20 lb) media or one envelope, one transparency,
or one card. You can use the priority input tray to print the first page on media different from the remainder
of the document.

Media guides ensure that the media is correctly fed into the product and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media
that you are using.

Tray 1

Tray 1 holds up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier media (25 mm (0.9 in)
or less stack height). Load media with the top forward and the side to be printed on facing down.

Media guides ensure that the media feeds correctly into the product and that the print is not skewed.
Tray 1 has side and rear media guides. When loading media, adjust the media guides to match the
length and width of the media that you are using.

ENWW Load paper and print media 35

NOTE: When you add new media, make sure that you remove all of the media from the input tray and

straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple
sheets of media from feeding through the product at one time.

Configure trays

To set the default paper size or type from the control panel, complete the following steps.

Configure trays for copy jobs

1. On the product control panel, press Setup.

2. Use the arrow buttons to select System setup, and then press OK.

3. Use the arrow keys to select Paper setup, and then press OK.

4. Use the arrow keys to select either Def. paper size or Def. paper type, and then press OK.

5. Use the arrow keys to select a default type or size for the tray, and then press OK.

NOTE: To configure the product trays for print jobs, use the printer driver. See .Change the print driver

to match the media type and size on page 38.

36 Chapter 6 Paper and print media ENWW

7Print tasks

This section provides information about common printing tasks.

Change the print driver to match the media type and size

●

Get help for any print option

●

Cancel a print job

●

Create booklets

●

Change print-quality settings

●

Change print density

●

Print on special media

●

Use different paper and print covers

●

Print a blank first page

●

Resize documents

●

Select a paper size

●

Select a paper source

●

Select a paper type

●

Set the print orientation

●

Use watermarks

●

Save toner

●

Print on both sides of the paper (duplex printing)

●

Print multiple pages on one sheet of paper in Windows

●

Economy settings

●

ENWW 37

Change the print driver to match the media type and size

Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always
print by Type for special print media, such as labels or transparencies. Always print by Size for
envelopes.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. Click the Paper/Quality tab.

4. In the Paper Type or Paper Size list box, select the correct media type or size.

5. Click OK.

Supported paper types and tray capacity

This product has the following tray priority for feeding print media:

1. Priority input tray

2. Tray 1

Minimum media dimensions are 76 x 127 mm (3 x 5 in).

Maximum media dimensions are 216 x 356 mm (8.5 x 14 in).

To obtain the best print results, change the paper size and paper type settings in the printer driver before
printing.

Type is Media specifications Priority input tray Tray 1 capacity

Plain

Color

Preprinted

Prepunched

Recycled

Light

Envelopes

Labels Standard 1 sheet Not supported.

Bond

Rough

Transparencies 4 mm (0.1 inches) Monochrome

Heavy

75 g/m2 (20 lb) to 104 g/m2 (27 lb)

60 g/m2 (16 lb) to 75 g/m2 (20 lb)

Less than 90 g/m2 (24 lb)

75 g/m2 (20 lb) to 104 g/m2 (27 lb)

75 g/m2 (20 lb) to 104 g/m2 (27 lb)

Overhead

2

110 g/m
(33 lb)

(29 lb) to 125 g/m

Up to 10 sheets Up to 250 sheets

Up to 10 sheets Up to 260 sheets

1 envelope Up to 10 envelopes.

1 sheet Up to 250 sheets

1 sheet Up to 200 sheets

1 sheet Up to 200 sheets.

2

Up to 10 sheets Not supported.

2

38 Chapter 7 Print tasks ENWW

Type is Media specifications Priority input tray Tray 1 capacity

2

Letterhead

2

The maximum stack height for tray 1 is 25 mm (1 inch).

2

75 g/m

(20 lb) to 104 g/m2 (27

lb)

Get help for any print option

Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the
buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for
performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet,
and printing the first page or covers on different paper.

Activate the printer-driver Help screens in one of the following ways:

Windows Macintosh

In the printer driver Properties dialog box, click the

●

Help button.

Press the F1 key on the computer keyboard.

●

Click the question-mark symbol in the upper-right corner

●

of the printer driver.

Right-click on any item in the driver, and then click What's

●

This?.

Up to 10 sheets Up to 250 sheets

In the Print dialog box, click the ? button.

ENWW Get help for any print option 39

Cancel a print job

If the print job is currently printing, cancel it by pressing Cancel on the product control panel.

NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one

process is running, pressing Cancel clears the process that currently appears on the product control
panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the product. After printing
stops, use one of the following options:

Device control panel: To cancel the print job, press and release Cancel on the product control

●

panel.

Software program: Typically, a dialog box appears briefly on the computer screen, allowing you

●

to cancel the print job.

Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,

●

delete the job there.

Windows 2000: Go to the Printer dialog box. Click Start, click Settings, and then click

◦

Printers. Double-click the product icon to open the window, select the print job, and then click
Delete.

Windows XP or Server 2003: Click Start, click Settings, and then click Printers and

◦

Faxes. Double-click the product icon to open the window, right-click the print job that you want
to cancel, and then click Cancel.

Windows Vista: Click Start, click Control Panel, and then, under Hardware and Sound,

◦

click Printer. Double-click the product icon to open the window, right-click the print job that
you want to cancel, and then click Cancel.

Macintosh print queue: Open the print queue by double-clicking the product icon in the dock.

●

Highlight the print job, and then click Delete.

40 Chapter 7 Print tasks ENWW

Create booklets

You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet.
The device arranges the pages in the correct order. For example, if the original document has eight
pages, the device prints pages 1 and 8 on the same sheet.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. Click the Finishing tab.

4. Select Print On Both Sides.

5. In the drop-down box for Booklet Layout, select either Left Edge Binding or Right Edge

Binding. The Pages per Sheet setting automatically changes to 2 pages per sheet.

6. Click OK.

Change print-quality settings

1. On the File menu in the software program, click Print.

2. On the Paper/Quality tab, select the resolution or print-quality settings that you want from the Print

Quality drop-down menu.

3. Click OK.

Change print density

Increasing the print density darkens the print on the page.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. Click the Device Settings tab.

4. Use the Print Density slider to change the setting.

5. Click OK.

ENWW Create booklets 41

Print on special media

Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother
paper provides better results.

1. Open the media input tray and remove any media.

2. Load the media. Make sure that the top of the media is forward and the side to be printed on is

facing up.

3. Adjust the media guides to the length and width of the media.

4. On the printer driver, on the Paper tab or the Paper/Quality tab, select the media type from the

Paper Type drop-down list.

CAUTION: Be sure to set the correct media type in the product settings. The product adjusts the

fuser temperature according to the media type setting. When printing on special media such as
transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes
through the product.

5. Print the document.

42 Chapter 7 Print tasks ENWW

Use different paper and print covers

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, select the appropriate paper.

4. Click Use different paper.

5. Select the pages that you want to use to print specific pages on different paper.

6. To print front or back covers, select Add Blank or Preprinted Cover.

7. Click OK.

NOTE: The paper size must be the same for all pages of the print job.

Print a blank first page

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, click Use different paper.

4. In the list box, click Front or Back Cover.

5. Click Add Blank or Preprinted Cover.

6. Click OK.

ENWW Use different paper and print covers 43

Resize documents

Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.

Reduce or enlarge a document

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Effects tab, select % of normal size, and then type the percentage by which you want to

reduce or enlarge the document.

You can also use the scroll bar to adjust the percentage.

4. Click OK.

Print a document onto a different paper size

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Effects tab, click Print Document On.

4. Select the paper size to print on.

5. To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.

6. Click OK.

Select a paper size

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, select the size from the Size is drop-down list.

4. Click OK.

Select a paper source

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, select the source from the Source is drop-down list.

4. Click OK.

Select a paper type

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

44 Chapter 7 Print tasks ENWW

3. On the Paper/Quality tab, select the type from the Type is drop-down list.

4. Click OK.

Set the print orientation

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Finishing tab, select either Portrait or Landscape in the Orientation section.

4. Click OK.

Use watermarks

A watermark is a notice, such as "Confidential," that is printed in the background of each page of a
document.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. From the Effects tab, click the Watermarks drop-down list.

4. Click the watermark that you want to use.

5. If you want the watermark to appear only on the first page of the document, click First Page

Only.

6. Click OK.

To remove the watermark, click (none) in the Watermarks drop-down list.

Save toner

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. On the Paper/Quality tab, click EconoMode.

4. Click OK.

ENWW Set the print orientation 45

Print on both sides of the paper (duplex printing)

NOTE: The printer driver also contains instructions and graphics for manually duplexing.

1. In the software program, open the properties (printer driver).

2. On the Finishing tab, select Print on Both Sides (Manually).

NOTE: If the Print on Both Sides option is dimmed or unavailable, open the properties (printer

driver). On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and
then click OK. Repeat steps 1 and 2.

3. Print the document.

4. After one side has been printed, remove the remaining media from the input tray, and set it aside

until after you finish the duplexing job.

5. Without changing the orientation, remove the printed stack from the output bin, and then straighten

the stack.

46 Chapter 7 Print tasks ENWW

6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side

should be facing down with the top edge feeding into the product first.

7. On the product control panel, press OK and wait for the second side to print.

ENWW Print on both sides of the paper (duplex printing) 47

Print multiple pages on one sheet of paper in Windows

You can print more than one page on a single sheet of paper.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

3. Click the Finishing tab.

4. In the Document Options drop-down list, select the number of pages that you want to print on

each sheet (1, 2, 4, 6, 9, or 16).

5. If the number of pages is greater than 1, select the correct options for Print page borders and

Page order.

If you need to change the page orientation, click Portrait or Landscape.

●

6. Click OK. The product is now set to print the number of pages per sheet that you have selected.

48 Chapter 7 Print tasks ENWW

Economy settings

EconoMode

The EconoMode setting in the product printer driver conserves toner.

Archive print

Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print
to create documents that you want to preserve or archive.

1. On the control panel, press Setup.

2. Use the arrow buttons to select Service, and then press OK.

3. Use the arrow buttons to select Archive print, select On or Off, and then press OK.

ENWW Economy settings 49

50 Chapter 7 Print tasks ENWW

8 Copy

Load originals

●

Use copy

●

Copy settings

●

Copy a book

●

Copy photos

●

Duplex (two-sided) copy jobs

●

ENWW 51

Load originals

1. Lift the flatbed scanner cover.

2. Place the original document face-down on the flatbed scanner with the upper-left corner of the

document at the corner indicated by the icon on the scanner.

3. Gently close the lid.

Use copy

One-touch copy

1. Load the document onto the flatbed scanner.

2. Press Start Copy on the product control panel to start copying.

3. Repeat the process for each copy.

Multiple copies

Change the number of copies for the current job

1. On the product control panel, press # of Copies.

2. Use the arrow buttons to set the number of copies (between 1 and 99) that you want to make for

your current job.

3. Press Start Copy to begin copying your job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been

completed. During this time, Custom settings appears on the product control-panel display.

Change the default number of copies

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Copy setup, and then press OK.

3. Use the arrow buttons to select Def. # of copies, and then press OK.

52 Chapter 8 Copy ENWW

4. Use the arrow buttons to set the number of copies (between 1 and 99) that you want as the default.

5. Press OK to save your selection.

Cancel a copy job

To cancel a copy job, press Cancel on the product control panel. If more than one process is running,
pressing Cancel clears the process that currently appears on the product control-panel display.

NOTE: If you cancel a copy job, clear the document from the flatbed scanner.

Reduce or enlarge copies

Reduce or enlarge copies for the current job

1. On the product control panel, press More Copy Settings.

2. Use the arrow buttons to select Reduce/Enlarge, and then press OK.

3. Select the size to which you would like to reduce or enlarge the copies in this job.

NOTE: If you select Custom: 25-400%, use the arrow keys to set a percentage.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

4. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the

selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been

completed. During this time, Custom settings appears on the product control-panel display.

You must change the default media size in the media input tray to match the output size, or part of your
copy might be cut off.

Adjust the default copy size

NOTE: The default copy size is the size to which copies are normally reduced or enlarged. If you keep

the factory default size setting of Original=100%, all copies will be the same size as the original
document.

1. Press Setup.

2. Use the arrow buttons to select Copy setup, and then press OK.

3. Use the arrow buttons to select Def. Redu/Enlrg, and then press OK.

4. Use the arrow buttons to select the option for how you normally want to reduce or enlarge copies.

NOTE: If you select Custom: 25-400%, use the arrow keys to set the percentage of the original

size that you normally want for copies.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or landscape).

5. Press OK to save the selection.

The product can reduce copies to as little as 25% of the original size or enlarge copies to as much as
400% of the original size.

ENWW Use copy 53

Reduction/enlargement settings

Original=100%

●

A4 > Ltr=94%

●

Ltr > A4=97%

●

Full Page=91%

●

2 pages/sheet

●

4 pages/sheet

●

Custom: 25-400%

●

NOTE: When using the 2 pages/sheet or 4 pages/sheet setting, select the page orientation (portrait

or landscape).

Copy settings

Copy quality

Five copy-quality settings are available: Text, Draft, Mixed, Film photo, and Picture.

The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.

When making a copy of a photo or graphic, you can select the Film photo setting for photos or the
Picture setting for other graphics to increase the quality of your copy. Select the Mixed setting for
documents that include both text and graphics.

Adjust the copy quality for the current job

1. On the product control panel, press More Copy Settings twice to see the current quality setting for

the copy.

2. Use the arrow buttons to scroll through the quality setting options.

3. Select a setting, and then press Start Copy to save the selection and immediately start the copy

job, or press OK to save the selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been

completed. During this time, Custom settings appears on the product control-panel display.

Adjust the default copy quality

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Copy setup, and then press OK.

3. Use the arrow buttons to select Default quality, and then press OK.

4. Use the arrow buttons to select the copy quality, and then press OK to save the selection.

54 Chapter 8 Copy ENWW

Clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the
accuracy of special features such as fit-to-page and copy.

1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid.

2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive

glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the product; these can damage the product. Do not place liquids directly
on the glass. They might seep under it and damage the product.

3. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

Adjust the lighter/darker (contrast) setting

The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following
procedure to change the contrast for the current copy job only.

Adjust the lighter/darker setting for the current job

1. On the product control panel, press Lighter/Darker to see the current contrast setting.

2. Use the arrow buttons to adjust the setting. Move the slider to the left to make the copy lighter than

the original, or move the slider to the right to make the copy darker than the original.

3. Press Start Copy to save the selection and immediately start the copy job, or press OK to save the

selection without starting the job.

NOTE: The change in the setting remains active for about 2 minutes after the copy job has been

completed. During this time, Custom settings appears on the product control-panel display.

Adjust the default lighter/darker setting

NOTE: The default lighter/darker setting affects all copy jobs.

1. On the product control panel, press Setup.

2. Use the arrow buttons button to select Copy setup, and then press OK.

3. Use the arrow buttons button to select Def. Light/dark, and then press OK.

ENWW Copy settings 55

4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of the

copies lighter than the original, or move the slider to the right to make all of the copies darker than
the original.

5. Press OK to save the selection.

Change copy job print density

Increasing the print density at the product control panel darkens the print on the page.

1. On the control panel, press Setup.

2. Use the arrow buttons to select System setup, and then press OK.

3. Use the arrow buttons to select Paper setup, and then press OK.

4. Use the arrow buttons to select Print Density, and then press OK.

5. Use the arrow buttons to increase or decrease the density setting, and then press OK.

Define custom copy settings

When you change the copy settings at the control panel, Custom settings appears on the control-panel
display. The custom settings remain in effect for approximately 2 minutes, and then the product returns
to the default settings. To immediately return to the default settings, press Cancel.

Print or copy edge-to-edge

The product cannot print fully edge-to-edge. The maximum printing area is 203.2 x 347 mm (8 x 13.7 in),
leaving a 4 mm unprintable border around the page.

Copy onto media of different types and sizes

The product is set to copy on either letter- or A4-size paper, depending on the country/region in which
it was purchased. You can change the size and type of media that you copy to for the current copy job
or for all copy jobs.

Media-size settings

Letter

●

Legal

●

A4

●

Media-type settings

Plain

●

Preprinted

●

Letterhead

●

Transparency

●

Prepunched

●

Labels

●

56 Chapter 8 Copy ENWW

Bond

●

Recycled

●

Color

●

Light

●

Heavy

●

Cardstock

●

Envelope #10

●

Rough

●

Change the default media-size setting

1. On the product control panel, press Setup.

2. Use the arrow buttons to select System setup, and then press OK.

3. Use the arrow buttons to select Paper setup, and then press OK.

4. Use the arrow buttons to select Def. paper size, and then press OK.

5. Use the arrow buttons to select a media size, and then press OK.

6. Press OK to save the selection.

Change the default media-type setting

1. On the product control panel, press Setup.

2. Use the arrow buttons to select System setup, and then press OK.

3. Use the arrow buttons to select Paper setup, and then press OK.

4. Use the arrow buttons to select Def. paper type, and then press OK.

5. Use the arrow buttons to select a media type, and then press OK.

6. Press OK to save the selection.

Restore the copy-settings defaults

Use the control panel to restore the copy settings to the factory-set default values.

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Copy setup, and then press OK.

3. Use the arrow buttons to select Restore defaults, and then press OK.

ENWW Copy settings 57

Copy a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the

corner indicated by the icon on the scanner.

2. Gently close the lid.

3. Gently press down on the lid to press the book to the flatbed scanner surface.

CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.

4. Press Start Copy.

58 Chapter 8 Copy ENWW

Copy photos

1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper-

left corner of the photo at the corner indicated by the icon on the scanner.

2. Gently close the lid.

3. Adjust the copy quality setting to Film photo.

4. Press Start Copy.

Duplex (two-sided) copy jobs

Copy a two-sided original to a one-sided document

Copies resulting from these procedures are printed on one side, and need to be hand-collated.

1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then

close the scanner lid.

2. Press Start Copy.

3. Flip the page on the scanner to the second side, and then close the scanner lid.

4. Press Start Copy.

5. Repeat steps 1 through 4 for each page until all of the original document pages have been copied.

ENWW Copy photos 59

Copying a two-sided original to a two-sided document

1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then

close the scanner lid.

2. Press Start Copy.

3. Flip the page on the scanner to the second side, and then close the scanner lid.

4. Remove the copied page from the output bin and place it face down into the priority input tray with

the top edge feeding into the device first.

5. Press Start Copy.

6. Remove the copied page from the output bin, and then set it aside for manual collating.

7. Repeat steps 1 through 6, following the original document page order, until all pages of the original

are copied.

60 Chapter 8 Copy ENWW

9Scan

Load originals for scanning

●

Use scan

●

Scan settings

●

Scan a book

●

Scan a photo

●

ENWW 61

Load originals for scanning

1. Lift the flatbed scanner cover.

2. Place the original document face-down on the flatbed scanner with the upper-left corner of the

document at the corner indicated by the icon on the scanner.

3. Gently close the lid.

Use scan

Scan methods

Scan jobs can be performed in the following ways.

Scan from the computer by using HP LaserJet Scan (Windows)

●

Scanning by using HP Director (Macintosh). See

●

(Macintosh) on page 25.

Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software

●

NOTE: To learn about and use text-recognition software, install the Readiris program from the

software CD-ROM. Text-recognition software is also known as optical character recognition (OCR)
software.

Scan by using HP LaserJet Scan (Windows)

1. In the HP program group, select Scan to to start HP LaserJet Scan.

2. Select a scanning destination.

3. Click Scan.

NOTE: OK should indicate the action that you want to accomplish.

Scan by using other software

Scan from the product and HP Director

The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works
with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and
with Macintosh-based programs that support TWAIN-compliant scanning devices.

62 Chapter 9 Scan ENWW

While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the open program. For more information, see the Help file or the
documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scan from a TWAIN-compliant program

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program

is compliant or you do not know what the command is called, see the software program Help or
documentation.

When scanning from a TWAIN-compliant program, the HP LaserJet Scan software program might start
automatically. If the HP LaserJet Scan program starts, you can make changes while previewing the
image. If the program does not start automatically, the image goes to the TWAIN-compliant program
immediately.

Start the scan from within the TWAIN-compliant program. See the software program Help or
documentation for information about the commands and steps to use.

Scan from a WIA-compliant program (Windows XP and Vista only)

WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA
uses Microsoft software to scan, instead of HP LaserJet Scan software.

Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner
or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the
software program Help or documentation.

Start the scan from within the WIA-compliant program. See the software program Help or documentation
for information about the commands and steps to use.

-Or-

In the Cameras and Scanner folder, double-click the product icon. This opens the standard Microsoft
WIA Wizard, which enables you to scan to a file.

Scanning by using optical character recognition (OCR) software

You can use third-party OCR software to import scanned text into your preferred word-processing
program for editing.

Readiris

The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To use
the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions
in the online Help.

Canceling a scan job

To cancel a scan job, use one of the following procedures.

On the product control panel, press Cancel.

●

Click the Cancel button in the onscreen dialog box.

●

If you cancel a scan job, remove the original from the flatbed scanner.

ENWW Use scan 63

Scan settings

Scan file format

The file format of a scanned document or photo depends on the scan type as well as the object being
scanned.

Scanning a document or a photo to a computer results in the file being saved as a .TIF file.

●

Scanning a document to email results in the file being saved as a .PDF file.

●

Scanning a photo to e-mail results in the file being saved as a .JPEG file.

●

NOTE: Different file types can be selected when using the scan software program.

Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected
a resolution or color setting in the scanner software that does not match your needs. Resolution and
color affect the following features of scanned images:

Image clarity

●

Texture of gradations (smooth or rough)

●

Scan time

●

File size

●

Scanning resolution is measured in pixels per inch (ppi).

NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.

Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to
19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or
color) to 24 bit (true color).

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning
needs.

NOTE: Setting the resolution and color to a high value can create large files that take up disk space

and slow the scanning process. Before setting the resolution and color, determine how you are going
to use the scanned image.

64 Chapter 9 Scan ENWW

Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan
jobs.

Intended use Recommended resolution Recommended color settings

Color

E-mail 150 ppi

Edit text 300 ppi

Print (graphics or text) 600 ppi for complex graphics, or if you

want to significantly enlarge the
document

300 ppi for normal graphics and text

150 ppi for photos

Display on screen 75 ppi

Black and White, if the image does not require

●

smooth gradation

Grayscale, if the image requires smooth gradation

●

Color, if the image is in color

●

Black and White

●

Black and White for text and line art

●

Grayscale for shaded or colored graphics and

●

photos

Color, if the image is in color

●

Black and White for text

●

Grayscale for graphics and photos

●

Color, if the image is in color

●

You can set the color values to the following settings when scanning.

Setting Recommended use

Color Use this setting for high-quality color photos or documents in which the color is important.

Black and White Use this setting for text documents.

Grayscale Use this setting when file size is an issue or when you want a document or photograph to

Scan quality

Clean the scanner glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the
accuracy of special features such as fit-to-page and copy.

1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid.

be scanned quickly.

ENWW Scan settings 65

2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass

cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon

tetrachloride on any part of the product; these can damage the product. Do not place liquids directly
on the glass. They might seep under it and damage the product.

3. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

66 Chapter 9 Scan ENWW

Scan a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the

corner indicated by the icon on the scanner.

2. Gently close the lid.

3. Gently press down on the lid to press the book to the flatbed scanner surface.

CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges.

4. Scan the book by using one of the scanning methods.

ENWW Scan a book 67

Scan a photo

1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the

photo at the corner indicated by the icon on the scanner.

2. Gently close the lid.

3. Scan the photo by using one of the scanning methods.

68 Chapter 9 Scan ENWW

10 Manage and maintain the product

Information pages

●

Embedded Web server (network models only)

●

Security features

●

Manage supplies

●

ENWW 69

Information pages

Information pages reside within the product memory. These pages help diagnose and solve problems
with the product.

NOTE: If the product language was not correctly set during installation, you can set the language

manually so the information pages print in one of the supported languages. Change the language by
using the System setup menu on the control panel or the embedded Web server (network models only).

Control panel on page 9.

See

Page description How to print the page

Demo page

Contains examples of text and graphics.

Menu map

Shows the control-panel menus and available settings.

Configuration page

Shows the current settings and product properties.

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Reports, and then press

OK.

3. Use the arrow buttons to select Demo page, and then

press OK.

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Reports, and then press

OK.

3. Use the arrow buttons to select Menu structure, and then

press OK.

1. On the product control panel, press Setup.

2. Use the arrow buttons to select Reports, and then press

OK.

3. Use the arrow buttons to select Config report, and then

press OK.

70 Chapter 10 Manage and maintain the product ENWW

Embedded Web server (network models only)

Network models are equipped with an embedded Web server (EWS), which provides access to
information about product and network activities. A Web server provides an environment in which web
programs may run, much in the same way that an operating system, such as Windows, provides an
environment for programs to run on a computer. The output from these programs can then be displayed
by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.

An “embedded” Web server resides on a hardware device (such as an HP LaserJet product) or in
firmware, rather than as software that is loaded on a network server.

The advantage of an EWS is that it provides an interface to the product that anyone with a network­connected product and computer can use. There is no special software to install or configure, but you
must have a supported Web browser on the computer. To gain access to the EWS, type the IP address
for the product in the address line of the browser. (To find the IP address, print a configuration page.)

Features

The EWS allows you to view product and network status and manage printing functions from a computer.
With the EWS, you can complete the following tasks:

View product status information

●

Determine the remaining life on all supplies and order new ones

●

View and change part of the product configuration

●

View and print some internal pages

●

Select the language in which to display the EWS pages

●

View and change network configuration

●

NOTE: Changing network settings in the EWS might disable some of product software or features.

Security features

Secure the embedded Web server

On network models, use the EWS to set a password.

1. Open the EWS, and then click the System tab.

2. Click Password.

3. In the Password box, type the password you want to set, and then in the Confirm password box,

type the same password again to confirm your choice.

4. Click Apply to save the password.

ENWW Embedded Web server (network models only) 71

Manage supplies

Check and order supplies

You can check the supplies status by using the product control panel. Hewlett-Packard recommends
that you place an order for a replacement print cartridge when Low message for a print cartridge first
appears. Use a new, authentic HP print cartridge to obtain the following types of supplies information:

Amount of cartridge life remaining

●

Estimated number of pages remaining

●

Number of pages printed

●

Other supplies information

●

If the supplies levels are low, you can order supplies through a local HP dealer, by telephone, or online.

www.hp.com/go/ljsupplies to order online.

Go to

Store supplies

Follow these guidelines for storing print cartridges:

Do not remove the print cartridge from its package until you are ready to use it.

●

CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few

minutes.

Store print cartridges within storage temperature ranges of -20° to 40° C (-4 to 104° F).

●

Store the supply in a horizontal position.

●

Store the supply in a dark, dry location away from heat and magnetic sources.

●

HP policy on non-HP supplies

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will not be covered under the
warranty.

HP fraud hotline

Call the HP fraud hotline if the product indicates that the print cartridge is not an HP print cartridge and
you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve
the problem.

The print cartridge might not be a genuine HP one if you notice the following issues:

You are experiencing a large number of problems with the print cartridge.

●

The print cartridge does not look like it usually does (for example, the pull tab or the box is different).

●

In the United States, call toll-free: 1-877-219-3183.

Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this

telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available,

72 Chapter 10 Manage and maintain the product ENWW

a language line interpreter will connect approximately one minute after the beginning of the call. The
language line interpreter is a service that will translate between you and the representative for the HP
fraud hotline.

Recycle supplies

To install a new HP print cartridge, follow the instructions that are included in the box that contains the
new supply, or see the getting started guide.

To recycle supplies, place the used supply in the box in which the new supply arrived. Use the enclosed
return label to send the used supply to HP for recycling. For complete information, see the recycling
guide that is included with each new HP supply item.

Redistribute toner

If faded or light areas appear on the printed page, you might be able to temporarily improve print quality
by redistributing the toner.

1. Remove the print cartridge from the printer.

2. To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

3. Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light

or unacceptable, install a new print cartridge.

Replace supplies

Print cartridge

1. Open the print-cartridge door.

ENWW Manage supplies 73

2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See

the recycling information inside the print cartridge box.

3. Rock the print cartridge back and forth.

4. Remove the new print cartridge from its packaging, remove the orange cover from the print

cartridge, and then pull the orange tab straight out to remove the sealing tape.

5. Insert the cartridge into the product until it is firmly in place.

74 Chapter 10 Manage and maintain the product ENWW

6. Close the print-cartridge door.

CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.

Hot water sets toner into the fabric.

Clean the product

Clean the paper path

During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product has
a cleaning mode that can correct and prevent these types of problems.

Specks Smearing

1. Press Setup.

2. Use the arrow buttons to find the Service menu, and then press OK.

3. Use the arrow buttons to find Cleaning mode, and then press OK.

4. Load plain letter or A4 paper when you are prompted.

5. Press OK again to confirm and begin the cleaning process.

A page feeds through the product slowly. Discard the page when the process is completed.

Clean the lid backing

Minor debris can accumulate on the white document lid backing that is located underneath the product
lid.

1. Turn off the product, unplug the power cord, and raise the lid.

ENWW Manage supplies 75

2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with

a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing.

3. Dry the backing by using a chamois or soft cloth.

CAUTION: Do not use paper-based wipes because they might scratch the backing.

4. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol

to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove
any residual alcohol.

Clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.

Firmware updates

Firmware updates and installation instructions for this product are available at www.hp.com/support/

LJM1120. Click Downloads and drivers, click the operating system, and then select the firmware

download for the product.

In certain areas of California, air pollution control regulations restrict the use of liquid

NOTE:

Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the
previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water
if desired.

76 Chapter 10 Manage and maintain the product ENWW

11 Problem solve

Problem-solving checklist

●

Control-panel messages

●

Control-panel display problems

●

Clear jams

●

Solve image-quality problems

●

Solve connectivity problems

●

Solve software problems

●

ENWW 77

Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step
number

1 Is the power on? No power due to failed power source, cable,

2 Does Ready appear in the

3 Do information pages print?

4 Does the product copy?

Verification step Possible problems Solutions

switch, or fuse.

Control panel shows an error. See Control-panel messages on page 80

product control panel?

The control panel should
function without error
messages.

An error message appears on the control-

Print a configuration page.

Place the configuration page
onto the flatbed scanner and
make a copy. The copies
should print without print­quality problems.

panel display.

Paper jams when printing. Make sure that media that meets

Paper jams when printing. Make sure that media that meets

Poor copy quality from the flatbed. 1. Clean the flatbed glass. See Clean the

1. Verify that the product is plugged in.

2. Verify that the power cable is functional

and that the power switch is on.

3. Check the power source by plugging

the product directly into the wall or into
a different outlet.

for a list of common messages that will help
you correct the error.

See Control-panel messages on page 80
for a list of common messages that will help
you correct the error.

HP specifications.

Clean the paper path. See

path on page 75.

HP specifications.

Clean the paper path. See Clean the paper

path on page 75.

scanner glass on page 65.

Clean the paper

2. If, after performing the maintenance,

Copy

5 Does the product print from

the computer?

Use a word-processing
program to send a print job to
the product.

the problem persists, see

problems on page 96.

Software is not installed correctly or an error
occurred during software installation.

The cable is not connected correctly. Reconnect the cable.

An incorrect driver is selected. Select the proper driver.

There is a port driver problem in Microsoft
Windows.

Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.

Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.

78 Chapter 11 Problem solve ENWW

Step
number

Verification step Possible problems Solutions

6 Does the product scan to the

computer?

Initiate a scan from the basic
desktop software at your
computer.

The cable is not connected correctly. Reconnect the cable.

Software is not installed correctly or an error
occurred during software installation.

If the error persists, turn off the product and then turn on the product.

Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.

ENWW Problem-solving checklist 79

Control-panel messages

The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the product is receiving print data or scanning
commands, control-panel messages indicate this status. In addition, alert messages, warning
messages, and critical error messages indicate situations that might require some action.

Alert and warning messages

Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the
job might not complete or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the product will attempt to resume the printing job after
the warning has appeared for 10 seconds without acknowledgement.

Alert and warning message tables

Control panel message Description Recommended action

Device error

Press [OK]

Jam in print paper path

alternates with

Open door and clear jam

Page too complex

Press [OK]

Printer jam

clear paper path

Settings cleared The product has cleared job settings. Re-enter any appropriate job settings.

The product experienced an internal
communication error.

The product has detected a jam in the paper
path.

The product could not print the current page
because of its complexity.

The product has detected a jam in the input
trays.

This is a warning message only. Job output
might be affected.

Clear the jam from the area indicated on the
product control panel, and then follow the
control-panel instructions. See

on page 83.

Press OK to clear the message.

Allow the product to finish the job, or press

Cancel to cancel the job.

Clear the jam from the area indicated on the
product control panel, and then follow the
control panel instructions. See Clear jams

on page 83.

Clear jams

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Critical error messages

Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.

Critical error message-tables

Control panel message Description Recommended action

50.1 Fuser Error

Turn off then on

50.2 Fuser Error

Turn off then on

50.3 Fuser Error

Turn off then on

The product has experienced an internal
hardware error.

The product has experienced an internal
hardware error.

The product has experienced an internal
hardware error.

1. Turn off the power by using the power

switch, and then wait at least 30
seconds.

2. If a surge protector is being used,

remove it. Plug the product directly into
the wall socket.

3. Turn on the power and wait for the

product to initialize.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

50.8 Fuser Error

Turn off then on

50.9 Fuser Error

Turn off then on

The product has experienced an internal
hardware error.

The product has experienced an internal
hardware error.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

ENWW Control-panel messages 81

Control panel message Description Recommended action

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

52 Scanner Error

Turn off then on

54.1C Error

Turn off then on

Engine comm. Error The product has experienced an internal

The product has experienced a scanner
error.

The product has experienced an internal
hardware error.

hardware error.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.

If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

1. Turn off the power by using the power

switch, and then wait at least 30
seconds.

2. If a surge protector is being used,

remove it. Plug the product directly into
the wall socket.

3. Turn on the power and wait for the

product to initialize.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

82 Chapter 11 Problem solve ENWW

Control-panel display problems

CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product control-

panel display. Do not touch the product control-panel display if there is a chance that you have collected
a static electric charge (for example, by walking on carpet in a low-humidity environment).

Unexpected lines or dots might appear on the product control-panel display, or the display might become
blank if the product is exposed to an electric or magnetic field. To resolve this problem, perform the
following procedure:

1. Turn the product off.

2. Remove the product from the electric or magnetic field.

3. Turn the product on again.

Clear jams

Causes of jams

Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:

The input trays are loaded improperly or overfilled, or the media guides are not set properly.

●

Media is added to or removed from an input tray during a print job or an input tray is removed from

●

the product during a print job.

The cartridge door is opened during a print job.

●

Too many sheets have accumulated in an output area, or sheets are blocking an output area.

●

The print media that is being used does not meet HP specifications.

●

The media is damaged or has foreign objects attached to it, such as staples or paper clips.

●

The environment in which the print media was stored is too humid or too dry.

●

ENWW Control-panel display problems 83

Where to look for jams

Jams can occur in these locations:

In input areas

●

In output areas

●

In the print-cartridge area

●

Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the product.

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.

Clear jams from the input-tray areas

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.

NOTE: Depending on where the jam is located, some of the following steps might not be necessary.

1. Open the print-cartridge door.

2. Grasp the handle on the print cartridge, and then pull the cartridge straight out to remove it.

84 Chapter 11 Problem solve ENWW

3. With both hands, grasp the side of the media that is most visible (this includes the middle), and

carefully pull it free from the product.

4. Open tray 1 and remove the media stack.

5. With both hands, grasp the side of the jammed media that is most visible (this includes the middle),

and carefully pull it free from the product.

ENWW Clear jams 85

6. Replace the print cartridge and close the print-cartridge door.

86 Chapter 11 Problem solve ENWW

Clear jams from the output bin

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and
carefully pull it free from the product.

ENWW Clear jams 87

Clear jams from the print-cartridge area

CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.

Damage caused by sharp objects will not be covered by the warranty.

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.

1. Open the print-cartridge door, and remove the print cartridge.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.

2. With both hands, grasp the side of the jammed media that is most visible (this includes the middle),

and carefully pull it free from the product.

3. Replace the print cartridge and close the print-cartridge door.

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Avoid repeated jams

Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of

●

print media that you are using.

Verify that the media guides are properly adjusted.

●

Check that the input tray is securely in place.

●

Do not add print media into the input tray while the product is printing.

●

Use only HP-recommended media types and sizes.

●

Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and

●

twist the media by rotating your hands in the opposite direction.

Do not let print media stack up in the output bin. The print media type and the amount of toner used

●

affect the output bin capacity.

Check the power connection. Make sure that the power cord is firmly connected to both the product

●

and the power supply box. Plug the power cord into a grounded power outlet.

ENWW Clear jams 89

Solve image-quality problems

Print problems

Print quality problems

Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.

General print-quality issues

The following examples depict letter-size paper that has passed through the product short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.

Problem Cause Solution

Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications.

The print cartridge might be defective. If you
use a non-HP print cartridge, no messages
appear on the product control panel.

If the whole page is light, the print density
adjustment is too light or EconoMode might
be turned on.

Toner specks appear. The media might not meet HP specifications. Use media that meets HP specifications.

The paper path might need cleaning. Clean the paper path. See Clean the paper

Dropouts appear. A single sheet of print media might be

defective.

The moisture content of the paper is uneven
or the paper has moist spots on its surface.

The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.

Replace the print cartridge. See Print

cartridge on page 73.

If the print cartridge is not low or empty,
inspect the toner roller to see if the roller is
damaged. If it is, replace the print cartridge.

Adjust the print density, and disable
EconoMode in the product Properties.

path on page 75.

Try reprinting the job.

Try different paper, such as high-quality
paper that is intended for laser printers.

The print cartridge might be defective. Replace the print cartridge. See Print

cartridge on page 73.

If the error persists, contact HP. See

www.hp.com/support/LJM1120 or the

support flyer that came in the product box.

Vertical streaks or bands appear
on the page.

The print cartridge might be defective. If you
are using a non-HP print cartridge, no
messages appear on the product control
panel.

Replace the print cartridge. See Print

cartridge on page 73.

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