HP Latex 3000 User's Guide
HP Latex 3000 Printer Series
User guide
© 2015, 2017 HP Development Company, L.P.
Legal notices
Trademarks
Edition 4
The information contained herein is subject to
change without notice.
The only warranties for HP Products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Safety notice
Read and follow the operating and safety
instructions before starting the printer.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction ............................................................................................................................................................................................... 1
How to use this manual ........................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 1
Documentation ......................................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ................................................................................................................................................................... 10
Printer software ..................................................................................................................................................................... 15
Turn on the printer for the rst time ................................................................................................................................... 16
Turn the printer on and o ................................................................................................................................................... 16
Move the printer ..................................................................................................................................................................... 17
Printer Status Beacon ............................................................................................................................................................ 18
Output platen light (HP Latex 3200/3600 only) ............................................................................................................... 19
2 HP Internal Print Server ......................................................................................................................................................................... 20
Start the Internal Print Server .............................................................................................................................................. 20
Change the language of the Internal Print Server ............................................................................................................ 21
Change the units of measurement in the Internal Print Server ...................................................................................... 21
Set the Internal Print Server preferences ........................................................................................................................... 21
Internal Print Server menus ................................................................................................................................................. 24
Printer status and alerts ....................................................................................................................................................... 25
Update the rmware and the Internal Print Server .......................................................................................................... 26
Maintain the Internal Print Server ........................................................................................................................................ 28
3 Printing workows integration ............................................................................................................................................................. 29
Introduction to JDF ................................................................................................................................................................. 29
Working with JDF .................................................................................................................................................................... 29
4 Handle the substrate ............................................................................................................................................................................. 35
Supported substrate types ................................................................................................................................................... 35
Supported HP substrates ...................................................................................................................................................... 37
Substrate tips .......................................................................................................................................................................... 39
Substrate congurations ....................................................................................................................................................... 41
Prepare to print ...................................................................................................................................................................... 43
The substrate edge holders ................................................................................................................................................. 43
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The ink collector kit ................................................................................................................................................................ 48
Load a roll onto the spindle .................................................................................................................................................. 59
Load a roll into the printer .................................................................................................................................................... 65
Skew check option ................................................................................................................................................................. 85
Double-sided printing ............................................................................................................................................................ 87
View information about the loaded substrate ................................................................................................................... 92
Unload a roll ............................................................................................................................................................................ 92
HP Latex Double-sided Day and Night Kit .......................................................................................................................... 94
Substrate saver ...................................................................................................................................................................... 94
In-line slitters .......................................................................................................................................................................... 99
LED proong lights .............................................................................................................................................................. 101
Substrate presets ................................................................................................................................................................ 102
Export multiple presets ...................................................................................................................................................... 102
Use a new substrate ............................................................................................................................................................ 103
Optimize for tiling ................................................................................................................................................................ 104
Prepare the printer for a new substrate .......................................................................................................................... 107
Create a new substrate preset with the Add New Substrate wizard ........................................................................... 108
Edit a substrate preset ........................................................................................................................................................ 110
Remove a substrate preset ................................................................................................................................................ 116
Online substrate manager .................................................................................................................................................. 117
Set the carriage beam position ......................................................................................................................................... 123
5 Create and manage print jobs ............................................................................................................................................................ 125
Add a new print job .............................................................................................................................................................. 125
Rotate a print job ................................................................................................................................................................. 131
Manage the print queue ..................................................................................................................................................... 132
Delete a print job .................................................................................................................................................................. 133
Image composition .............................................................................................................................................................. 134
Restart and Print .................................................................................................................................................................. 147
6 Handle the ink system ......................................................................................................................................................................... 148
Ink system components ..................................................................................................................................................... 148
How to work with ink system components ..................................................................................................................... 150
7 Printer calibration ................................................................................................................................................................................. 172
Align the printheads ............................................................................................................................................................ 172
Possible diiculties with printhead alignment ................................................................................................................ 174
Color calibration ................................................................................................................................................................... 178
Color consistency between dierent HP Latex 3000 printers ...................................................................................... 180
Color proles ......................................................................................................................................................................... 180
Substrate-advance compensation .................................................................................................................................... 181
Calibrations specic to one substrate preset .................................................................................................................. 183
Recommended calibrations after particular events ....................................................................................................... 184
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8 HP Print Care ......................................................................................................................................................................................... 185
Print Care diagnostics ......................................................................................................................................................... 186
Update the Print Care software ......................................................................................................................................... 188
Reinstall the Print Care software ...................................................................................................................................... 188
9 Hardware maintenance ....................................................................................................................................................................... 189
Safety precautions ............................................................................................................................................................... 189
User maintenance kits ........................................................................................................................................................ 189
How to perform maintenance operations ....................................................................................................................... 192
How to turn the printer o and on for maintenance operations ................................................................................. 195
Summary of maintenance operations .............................................................................................................................. 198
Mandatory ............................................................................................................................................................................. 202
Weekly ................................................................................................................................................................................... 202
Every 125 liters of ink ......................................................................................................................................................... 216
Every 500 liters of ink ......................................................................................................................................................... 252
Every 1500 liters of ink ....................................................................................................................................................... 256
When required ...................................................................................................................................................................... 276
Ink collector 3 liter/daily maintenance .............................................................................................................................. 347
Ink collector: after uninstalling the ink collector kit maintenance ............................................................................... 349
Ink collector 40 liter maintenance ..................................................................................................................................... 353
Ink collector 500 liter maintenance .................................................................................................................................. 355
10 Troubleshoot substrate issues ........................................................................................................................................................ 359
Loading issues ...................................................................................................................................................................... 359
Printing issues ...................................................................................................................................................................... 361
Dual roll printing issues ...................................................................................................................................................... 369
Print length issues ............................................................................................................................................................... 374
Collector issues .................................................................................................................................................................... 375
Slitter poor cutting quality ................................................................................................................................................. 376
11 Troubleshoot print-quality issues ................................................................................................................................................... 378
General advice ...................................................................................................................................................................... 378
Image quality inspection plot ............................................................................................................................................. 380
Basic and advanced troubleshooting ............................................................................................................................... 382
Advanced print-quality troubleshooting .......................................................................................................................... 384
12 Troubleshoot ink cartridge and printhead issues ......................................................................................................................... 400
Ink cartridges ........................................................................................................................................................................ 400
Printheads ............................................................................................................................................................................. 401
Printhead cleaning roll errors ............................................................................................................................................ 405
13 Troubleshoot other issues ............................................................................................................................................................... 406
The printer does not start .................................................................................................................................................. 406
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The printer does not print .................................................................................................................................................. 406
The printer cannot be restarted from the Internal Print Server ................................................................................... 406
The printer seems slow ...................................................................................................................................................... 406
Request to reinitialize the carriage ................................................................................................................................... 407
The Internal Print Server cannot detect the printer ....................................................................................................... 407
Print Care spontaneously restarts .................................................................................................................................... 407
Color calibration fails ........................................................................................................................................................... 407
14 When you need help .......................................................................................................................................................................... 408
HP Proactive Support .......................................................................................................................................................... 408
HP Customer Care ................................................................................................................................................................ 409
Service information ............................................................................................................................................................. 409
15 Printer specications ......................................................................................................................................................................... 411
Functional specications HP Latex 3100/3200/3500/3600 ....................................................................................... 411
Physical specications ........................................................................................................................................................ 412
Memory specications ........................................................................................................................................................ 413
Power specications ............................................................................................................................................................ 413
Air supply requirements (pneumatic spindle) ................................................................................................................. 413
Ecological specications ..................................................................................................................................................... 414
Environmental specications ............................................................................................................................................. 414
Acoustic specications ........................................................................................................................................................ 414
Appendix A Printer messages ............................................................................................................................................................... 415
Glossary ..................................................................................................................................................................................................... 418
Index ........................................................................................................................................................................................................... 421
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1 Introduction
How to use this manual
This document is a User's guide for the following printers:
● HP Latex 3000
● HP Latex 3100
● HP Latex 3200
● HP Latex 3500
● HP Latex 3600
NOTE: The information contained in this document may be printer specic, and not always apply to all models.
NOTE: This document refers to dierent printer models. The images shown may dier slightly from your
model.
Welcome to your printer
Your printer is a high-productivity industrial printer for producing signs and graphics on a wide range of exible
materials up to 3.20 m (126 in) wide. The printer uses water-based HP Latex Inks to provide high-quality, durable
output. Some of the key features of the printer are:
All printers:
● High quality output, with rich colors, 1200 dpi resolution, and 12 picoliter drop size
● Print on a wide range of substrates—including PVC banners, self-adhesive vinyls, papers, wall coverings,
PET lms, and textiles
● Durable prints with outdoor display permanence of up to three years unlaminated, and up to ve years
laminated
● Accurate and consistent color reproduction with automatic color calibration (built-in spectrophotometer)
● Indoor-quality prints up to 77 m²/h (830 ft²/h)
● HP Latex 3100/3200/3500/3600 only: An energy eicient LED light set, for on-the-y visual inspection &
proong of the printed image
● HP Latex 3100/3200/3500/3600 only: Printer Status Beacon, an intuitive light signaling system to quickly
identify the status of your printer from a distance
● A new package of productivity software designed to improve business and printer eiciency
ENWW How to use this manual 1
● A mobile application for aiding production managers for remote monitoring, and operators for multi-printer
attendance. For latest information on mobile applications visit: http://www8.hp.com/us/en/commercial-
printers/latex-printers/workow-solutions.html
● Hot swappable ink cartridge: For latex 3000/3100/3200 5 liter, for latex 3500/3600 5 / 10 liter
● HP Print Care maintenance scheduler and proactive maintenance alerts
● Environmental dierentiation with water-based HP Latex Inks
HP Latex 3500/3600 only:
● (Also optional for HP Latex 3100/3200) In-line slitters for enhancing productivity & alleviating bottle necks
in nishing
● Larger roll handling capability to extend the uptime for long print runs, and overnight printing
● Dual-roll split spindles, for managing larger rolls of substrate quicker and safer by one operator on and
around the printer
HP Latex 3200/3600 only:
● Printzone lights
● Substrate saver
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex3000/manuals/.
● Site preparation guide
● Site preparation checklist
● Installation guide
● Introductory information
● User's guide
● Legal information
● Limited warranty
See the Solutions Web site for information about new substrates, at http://www.hp.com/go/latex3000/
solutions/. A new Web-based Media Solutions Locator (http://www.hp.com/go/mediasolutionslocator) has been
developed to collect available substrate congurations for latex printers.
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics. For an example of such an image, see The ink collector kit on page 48.
Safety precautions
Before using your printer, read the following safety precautions and operating instructions to make sure you use
the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards to
which you may be exposed in performing a task, and to take appropriate measures to minimize the risks to
yourself and to others.
Operations must be supervised at all times.
2 Chapter 1 Introduction ENWW
General safety guidelines
WARNING! In the case that your printer includes a printer status beacon; the information provided is for
functional information purposes only, and is not related to any safety provision, or safety states. Warning labels
on the printer must be always considered when operating the printer, and they prevail over any status indicated
by the printer status beacon.
● Turn o the printer, using the Branch Circuit Breakers located in the building's Power Distribution Unit (PDU),
and call your service representative (see HP Customer Care Centers on page 409) in any of the following
cases:
– The power cord is damaged.
– The drying or curing enclosures are damaged.
– The printer has been damaged by an impact.
– Liquid has entered the printer.
– There is smoke or an unusual smell coming from the printer.
– The printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) has been
repeatedly tripped.
– Fuses have blown.
– The printer is not operating normally.
– There is any mechanical or enclosure damage.
● Turn o the printer using the Branch Circuit Breakers in either of the following cases:
– During a thunderstorm
– During a power failure
● Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits, drying and curing modules, and vapor removal thermal blankets operate at
hazardous voltages capable of causing death or serious personal injury.
Turn o the printer using the Branch Circuit Breakers located in the building's Power Distribution Unit (PDU)
before servicing the printer. The printer must be connected to earth at mains outlets only.
To avoid the risk of electric shock:
● Do not attempt to dismantle the drying and curing modules, vapor removal thermal blankets, or the e-
cabinet except during hardware maintenance tasks. In that case, follow the instructions strictly.
● Do not remove or open any other closed system covers or plugs.
● Do not insert objects through slots in the printer.
● Test the functionality of the Residual Circuit Breaker (RCCB) every year (refer to the procedure below).
NOTE: A blown fuse may indicate malfunctioning electrical circuits within the system. Call your service
representative (see HP Customer Care Centers on page 409), and do not attempt to replace the fuse yourself.
ENWW Safety precautions 3
Checking the functionality of the Residual Circuit Breakers (RCCBs)
Following standard Residual Current Circuit Breaker (RCCB) recommendations, it is recommended that the RCCBs
are tested on a yearly basis. The procedure is as follows:
1. Turn o the built-in computer using the Internal Print Server’s Shutdown button (or, in Print Care, select
Printer tools > Power options > Shutdown). Do not turn o the printer from the mains switch or the circuit
breakers.
CAUTION: The shutdown process takes some time to complete. Wait until the green Power Enabled light
is o before proceeding.
2. Once the computer is o, test that the RCCB works correctly by pressing the test button.
● If the RCCB does not trip when the test button is pressed, this indicates that it has failed. The RCCB
must be replaced for safety reasons; call your service representative to remove and replace the RCCB.
● If the RCCB trips, this indicates it is working correctly; reset the RCCB to its normal on state.
Heat hazard
The drying and curing subsystems of the printer operate at high temperatures and can cause burns if touched.
LED's array supports, and beam and enclosures can reach high temperatures. To avoid the risk of burns, take the
following precautions:
● Do not touch the internal enclosures of the printer's drying and curing modules or vapor removal thermal
blankets.
● Take special care when accessing the substrate path.
● Take special care with zones marked with warning labels.
● Do not place objects covering LED's arrays supports, beam and enclosures.
● Do not attempt to modify LED's array supports, beam and enclosures.
● Remember to let the printer cool down before performing some maintenance operations.
Fire hazard
The drying and curing subsystems and vapor removal thermal blanket of the printer operate at high
temperatures. Call your service representative if the printer's built-in Residual Current Circuit Breaker (Ground
Fault Circuit Interrupter) is repeatedly tripped.
To avoid the risk of re, take the following precautions.
● Use the power supply voltage specied on the nameplate.
● Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
information detailed in the Site Preparations documentation.
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
● Do not attempt to modify the drying or curing module, e-cabinet, or the vapor removal thermal blankets.
4 Chapter 1 Introduction ENWW
● Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be
used at an operating temperature above 125°C (257°F).
● Do not load substrates with auto-ignition temperatures below 250°C (482°F). See note below. No ignition
sources are close to the substrate.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when
exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when
the substrate starts ignition (either ame or glow) were: Heat ux density: 30 kW/m2, Copper calorimeter, K
type thermocouple.
● Proper maintenance and genuine HP consumables are required to ensure that the printer operates safely
as designed. The use of non-HP consumables (foams, lters, printhead cleaner roll, and inks) may present a
risk of re.
LED's array supports, beam and enclosures can reach high temperatures. To avoid the risk of re, take the
following precautions:
● Take special care with zones marked with warning labels.
● Do not place objects covering the LED's arrays supports, beam and enclosures.
● Take care not to spill liquid on the accessory. After cleaning, make sure all components are dry before using
the printer.
● Do not attempt to modify LED's array supports, beam and enclosures.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer and (optional) in-line slitters.
● Keep your clothing and all parts of your body away from the printer's moving parts.
● Avoid wearing necklaces, bracelets and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in the printer's moving parts.
● Avoid standing close to the fans, which could cause injury and could also aect print quality (by obstructing
the air ow).
● Do not touch gears or moving rolls during printing.
● Do not operate the printer with covers bypassed.
● Do not touch the in-line slitters during printing.
● Handle the in-line slitters with care, and store them safely in their box when not used with the printer.
● Risk of cutting your ngers! Uninstall the In-line slitters when manipulating the curing module or accessing
the substrate path.
● Take care when using the air gun. When used for cleaning purposes, make sure to use it according to the
local regulations since additional safety provisions may apply.
Light radiation hazard
Infrared (IR) radiation is emitted from the dryer module. The dryer enclosure limits radiation in compliance with
the requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.
ENWW Safety precautions 5
However, you are recommended not to look directly at the lamps while they are on. Do not modify the dryer
enclosure.
UV radiation can be emitted from the LED's array in compliance with the requirements of the exempt group of IEC
62471:2006 Photobiological safety of lamps and lamp systems. However, you are recommended not to look
directly for a long time at the output LED's lights while they are on.
Alignment tool for Dual roll center support uses a Laser class > I in compliance with limits according to CE and
FDA requirements, and has its laser warning label accordingly. You are recommended not to look directly at the
laser beam.
Sound pressure level
The sound pressure level could exceed 70 dBA in some print modes. Hearing protection may be required.
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
● Handling heavy substrate rolls always requires two people. Care must be taken to avoid back strain and/or
injury.
● Always use a forklift, pallet truck, or other handling equipment to lift substrates. The printer has been
designed to be compatible with many of these devices.
● Always wear personal protective equipment including boots and gloves.
Ink and condensates handling
HP recommends that you wear gloves when handling ink and condensates system components.
Use of tools and keys
● Users: Daily operations including printer settings, printing, substrate loading, replacement of ink reservoirs,
and daily checks. No tool or maintenance key is required.
● Maintenance personnel: Hardware maintenance tasks and replacement of printheads, lters, ink waste
bottles, foams, and printhead cleaning roll. The maintenance key and a at screwdriver are required.
● Service personnel: Any repair or maintenance operation, running diagnostics, and troubleshooting.
Required:
6 Chapter 1 Introduction ENWW
Maintenance key e-cabinet key Mains switch key
Internal Print Server key. Torx screwdriver set
NOTE: During the installation of the printer, the designated personnel receive training for the safe operation
and maintenance of the printer. It is not allowed to use the printer without this training.
NOTE: After using the maintenance key to open a door, remember to lock it afterwards, and return the key to
safe and secure storage.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the product.
ENWW Safety precautions 7
Warning labels
Label Explanation
Located on the e-cabinet; for service personnel only
Electric shock hazard
Heating modules operate at hazardous voltage. Disconnect power
source before servicing.
Caution! Double pole. Neutral fusing. Refer servicing to qualied
service personnel.
In case of operation of the fuse, parts of the printer that remain
energized may represent a hazard during servicing. Before
servicing, turn o the printer using the Branch Circuit Breakers
located in the building's Power Distribution Unit (PDU).
Warning
High leakage current. Current leakage may exceed 3.5 mA. Earth
connection essential before connecting supply. Equipment to be
connected to earthed mains only.
See installation instructions before connecting to the supply. Ensure
that the input voltage is within the printer's rated voltage range. The
printer requires up to two dedicated lines, each protected by a
branch circuit breaker according to site preparation requirements.
Before starting
Located on the curing and drying modules and universal support
beam.
Located on each side of the substrate path, close to the PPS gear
Read and follow the operating and safety instructions before
starting the printer.
Risk of burns. Do not touch the internal enclosures of the printer's
drying and curing modules, vapor removal thermal blankets,
universal support beam, and LED's array and enclosures.
Crush hazard. Do not touch PPS while moving. When the substrate
has been loaded, the carriage descends into its printing position,
and could crush your hand or anything else left underneath it.
Risk of trapped ngers. Do not touch gears while moving. Danger
that your hands may become trapped between gearwheels.
Located on each side of the substrate path, close to the PPS gear,
and on the dual roll center support
8 Chapter 1 Introduction ENWW
Label Explanation
Hazardous moving part. Keep away from moving printhead
carriage. When printing, the printhead carriage travels back and
forth across the substrate.
Located internally on the substrate path and internally on the right
cover; for maintenance/service personnel only
Light radiation hazard. Infrared (IR) radiation is emitted from this
printer. Do not modify the dryer enclosure. You are recommended
not to look directly at the lamps when they are on.
The dryer enclosure limits radiation in compliance with the
requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems.
Located on the dryer module; for maintenance/service personnel
only
You are recommended to wear gloves when handling ink cartridges,
printhead cleaning cartridges, and the printhead cleaning container.
Located on the condensation collector bottle and the printhead
cleaning roll carriage
Located at the rear, on the left cover
Located internally on heating modules and electrical cabinets; for
maintenance/service personnel only
Sound level could exceed 70 dBA in some print modes. Hearing
protection may be required.
Electric shock hazard. Disconnect power before servicing. Heating
modules and electrical cabinets operate at hazardous voltage.
Risk of cutting your ngers. Do not touch in-line slitters during
printing.
Handle in-line slitters with care and store them safely in their box
when not used with the printer.
Located on each side of the in-line slitters
ENWW Safety precautions 9
Label Explanation
Located internally, close to vacuum fan blades; for maintenance/
service personnel only
Emergency stop buttons
There are four emergency stop buttons distributed around the printer. If an emergency occurs, simply push one
of the emergency stop buttons to stop all printing processes. A system error message is displayed, and the fans
turn at maximum speed. Ensure that all emergency stop buttons are released before restarting the printer.
Hazardous moving parts. Keep away from moving fan blades.
Identies the Protective Earth (PE) terminal for qualied electricians,
and bonding terminals for maintenance/service personnel only.
Earth connection essential before connecting supply.
For safety reasons, access to the print zone is not permitted while printing is in progress. Therefore, if the front
door or the loading table is opened, power to the carriage and to the drying and curing module is disconnected.
The print is cancelled and a system error may be displayed.
Main components
The following views of the printer illustrate the main components.
10 Chapter 1 Introduction ENWW
Front view HP Latex 3000 Printer
1. Condensation collector bottle
2. Ink cartridges
3. Emergency stop buttons
4. Service position window
5. Built-in computer
6. E-cabinet
7. Power switches, lights, and circuit breakers
8. Printhead cleaner roll door
9. Curing module latches, one on each side
10. Tension roller (for roll-to-free-fall conguration)
11. Front door
12. Curing module handles
13. Substrate output spindle
ENWW Main components 11
Front view HP Latex 3100/3200/3500/3600 Printer
1. HP Latex 3500/3600 only: Dual roll split spindle center support
2. HP Latex 3200/3600 only: Printzone lights
3. Universal Mounting Beam
4. (Also optional for 3100/3200) Slitters
5. HP Latex 3500/3600 only: Split spindles
6. LED proong lights
7. HP Latex 3500/3600 only: Roll ejector lever
12 Chapter 1 Introduction ENWW
Rear view HP Latex 3000 Printer
1. Emergency stop buttons
2. Ink cartridges
3. Loading table latches, one on each side
4. Loading table
5. Drive roller
6. Substrate input spindle
ENWW Main components 13
Rear view HP Latex 3100/3200/3500/3600 Printer
1. Printer status Beacon
2. HP Latex 3500/3600 only: Dual roll split spindle center support
3. HP Latex 3500/3600 only: Roll ejector lever
4. HP Latex 3500/3600 only: Split spindles
5. HP Latex 3500/3600 only: Diverter
14 Chapter 1 Introduction ENWW
Carriage view
1. Optimizer printhead latch
2. Oiler foams
3. Printhead
4. Aerosol lters
5. Drying lters
6. Printhead latch
Printer software
Your printer requires the following software:
● The HP Internal Print Server is provided with your printer and is already installed in the printer's built-in
computer. It displays printer alerts and a summary of printer status, manages print jobs, and must be used
to interact with the printer in various ways. See HP Internal Print Server on page 20.
● The HP Print Care program is provided with your printer and is already installed in the printer's built-in
computer. It displays printer status and history in detail, and helps you to maintain the printer and solve
any problems that may arise. See HP Print Care on page 185.
● A Raster Image Processor (RIP) should be run on a separate computer; it cannot be installed on the printer's
built-in computer. It is not provided with the printer and should be obtained separately. The printer is JDFenabled. If your RIP supports this interface, it can retrieve and display printer and job status.
ENWW Printer software 15
Turn on the printer for the rst time
1. Make sure that the two bottom rows of circuit breakers at the front right of the printer are all in the up
position.
2. Turn the main switch to the on position, and also turn on the PC switch beside it.
3. Check that all three green lights are on. In normal operation these lights should always be on. If any of
them are o, check the Internal Print Server in case there is a system error, and see Printer messages
on page 415 or check with your electrician.
4. Wait for the Internal Print Server to tell you that the printer is waiting for rearm.
5. Perform a visual check of the printer.
6. Press the blue rearm button at the front right of the printer. This enables all of the printer's high-power
subsystems.
7. Check that the printer-enabled green light turns on. In normal operation this light should always be on. If at
any time you notice that this light is o, check the Internal Print Server in case there is a system error, and
see Printer messages on page 415.
8. Wait for the Internal Print Server to indicate that the printer is ready. This can take several minutes. When
initialization is complete, the Internal Print Server displays a Ready message. If a system error message is
displayed, see Printer messages on page 415.
Turn the printer on and o
The printer has three power-o levels. Each of them goes deeper, until you reach complete shutdown at level 3.
16 Chapter 1 Introduction ENWW
Level Turn o Turn on
1: Major power
electronics and engine
o.
2: All printer systems o
(recommended).
3: All printer systems and
Internal Print Server o.
Wait for the Internal Print Server to indicate that the
printer is ready, then turn o the high-power
subsystems by pressing the shutdown icon near the
top left corner of the screen. Wait until the Internal
Print Server reports that it has lost its connection to
the printer.
NOTE: After the printer electronics have been
turned o at the Internal Print Server, the fans turn at
maximum speed for safety reasons. This is normal
behavior and not a cause for concern.
After completing level 1, turn o the main switch. The
fans should stop.
After completing level 2, shut down the Internal Print
Server from the Windows Start button, and wait until
you see a black screen with the message No input
signal.
CAUTION: The computer may be damaged if it is
turned o incorrectly.
Once the Internal Print Server is completely o and
you see No input signal on the screen, turn o the
computer power switch.
Click the Wake Up button up in the top left corner of
the Internal Print Server window, and wait for the
printer to turn on the high-power systems.
When prompted, press the blue rearm button at the
front right of the printer.
After completing level 1, turn on the main switch, and
ensure that the circuit breaker beside it is on.
When prompted, press the blue rearm button and
wait for the Internal Print Server to announce that the
printer is Ready.
After completing level 2, see Turn on the printer for
the rst time on page 16.
4: Reboot. — —
5: Reboot and print. — —
IMPORTANT: The printer incorporates a counter that indicates the printer usage time that remains.
Move the printer
If you wish to move the printer a short distance on the same site, across a horizontal oor with no steps and no
slopes of more than 5% inclination, see the following instructions. For more diicult movement operations, call
your service representative (see HP Customer Care Centers on page 409).
CAUTION: Slopes steeper than 5% may cause serious damage to the printer.
1. Turn o the printer.
2. Disconnect all power and network cables from the printer.
3. Disconnect all ink cartridges and remove them from the printer. Hold the cartridge connectors in position
with adhesive tape.
4. If your printer is an HP Latex 3500/3600, raise the secondary feet before moving the printer.
5. Is your printer is an HP Latex 3500/3600, unload the split spindles and remove both center support split
spindles from their base (see HP Latex 3500/3600 dual-roll split spindles center support on page 63).
6. Raise the feet so that the wheels (A) touch the ground. To raise a foot:
ENWW Move the printer 17
a. Use a 30 mm (1.18 in) wrench to unlock the nut at the top of the foot.
b. Rotate the nut manually down the bolt. Leave about 2 cm (0.8 in) clearance at the bottom between
nut and foot.
c. Use a 15 mm (0.59 in) wrench to rotate the foot upwards. Use the at faces at the bottom of the bolt
to t the wrench.
d. Raise the foot as far as the bolt allows.
e. Use the 30 mm (1.18 in) wrench to relock the nut.
CAUTION: Take care to raise the feet as high as you can. They may break if they touch the ground while
the printer is in motion.
7. HP Latex 3500/3600 only: If the printer is anchored to the oor, unanchor it; remove the 2 M20 bolts from
each anchor support, then, once the printer has been moved away, there will be access to remove the
anchor supports from the oor.
8. Push the printer from the outside corners of the top covers. Remember to avoid slopes steeper than 5%.
9. if you have an HP Latex 3500/3600, it is possible that you have to adjust the center support split spindles
after moving the printer (see HP Latex 3500/3600 dual-roll split spindles center support on page 63).
If the printer needs to be reinstalled, see the installation guide for more details on anchoring the printer to
the oor and dual roll center support installation.
After moving the printer, you may in some cases need an electrician to reconnect the power cables. You may also
need to recongure the network, from the printer's built-in computer and from the RIP computer. See the
Installation Guide for more details, including the minimum space required around the printer.
Printer Status Beacon
CAUTION: In the case that the printer includes a printer status beacon; the information provided is for
functional information purposes only, and is not related to any safety provision, or safety states. Warning labels
on the printer must be always considered when operating the printer, and they prevail over any status indicated
by the printer status beacon.
If your printer is an HP Latex 3100/3200/3500/3600 your printer has a light signaling system to visually identify
the status of your printer.
Printer status beacon messages mean:
18 Chapter 1 Introduction ENWW
Color Description
Red Unexpected printing interruption. A job that had started to print stopped unexpectedly and
appears as Failed. Attention required.
An UI user conrmation appears in the IPS window. When attended to, the red color in the
beacon changes to reect the state of the printer.
Orange Alert present in the IPS (Warnings)
Green Idle
Printing
Output platen light (HP Latex 3200/3600 only)
The output platen light illuminates both the platen and the job that is being printed. It can be switched on and o
manually
ENWW Output platen light (HP Latex 3200/3600 only) 19
2 HP Internal Print Server
Start the Internal Print Server
The Internal Print Server starts automatically with Windows, and runs continually, in the background if not in the
foreground.
If for some reason it has stopped running, or its window is not visible, you can start it from the Windows Start
menu or by double-clicking its icon on the desktop.
When it starts, the main screen appears.
IMPORTANT: The screen captures shown below are for reference, be sure to have latest rmware version
installed. See Update the rmware on page 26.
In the main screen:
● You can shut down the printer by pressing the Shut down button at the top left.
● The top central pane shows the printer status and maintenance status. See Printer status and alerts
on page 25.
● The thermometer to the right of the status pane shows the curing temperature.
20 Chapter 2 HP Internal Print Server ENWW
● To the right of the thermometer, you can see a summary of the status of the ink cartridges, the printheads,
and the printhead cleaning roll.
● The Printing pane occupies most of the window, and includes:
– The Print, Cancel, and Print adjustment buttons
– The job queue
– The print preview and job settings
● The Substrate pane includes the Substrate load/unload, Enable collector, and move carriage beam buttons;
and information about how the current substrate is loaded.
Change the language of the Internal Print Server
When the Internal Print Server starts, it uses the language selected in the Windows Regional and Language
Options. To change the selected language:
1. Open the Control Panel from the start menu.
2. If you are using the Category View of the Control Panel, open the Clock, Language, and Region category.
3. Open the Regional and Language Options.
4. In the Formats tab, change the current format to correspond with the language you want.
5. Press the OK button.
The change takes eect when Windows is restarted.
Change the units of measurement in the Internal Print Server
To change the units of measurement in the Internal Print Server, select the Tools > Preferences > Units. You can
change the units of length and temperature.
Set the Internal Print Server preferences
To change the Internal Print Server's preferences, select Preferences from the Tools menu. In the Preferences
window, you will see four tabs.
ENWW Change the language of the Internal Print Server 21
General tab
● Units of length and temperature
● Remarks (to add as a footer to the printed le)
● Font of footer text
● Hot folder
● JMF connection url
Queue Rules tab
● Action when job fails
● Action when job has been printed
● Action when job is removed from the queue
● Action when ducials are missing
22 Chapter 2 HP Internal Print Server ENWW
Additional Settings tab
● Maximum roll length
● Gap between jobs
● Nesting gap between images
● Margins:
– RIP: Margins are set as dened in the RIP.
– Center: The image is horizontally centered on the loaded substrate.
– Default: The default margins are set to 5.0 mm (0.02 in). You can dene the default left margin in the
Job Properties window.
● Optimize for tiling:
– Print preparation plot at the beginning of the queue.
– Print color bars.
ENWW Set the Internal Print Server preferences 23
Remote Assistance tab
● Enable remote assistance
● Subscribe to services
Internal Print Server menus
The Internal Print Server provides the following menus.
24 Chapter 2 HP Internal Print Server ENWW
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