HP Latex 3000 User Manual
Latex 3000 Printer
User’s Guide
© 2014 Hewlett-Packard Development
Company, L.P.
Edition 2
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP Products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Safety notice
Read and follow the operating and safety
instructions before starting the printer.
Trademarks
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
Table of contents
1 Introduction .................................................................................................................................................. 1
Welcome to your printer ........................................................................................................................................ 1
Documentation ...................................................................................................................................................... 1
Safety precautions ................................................................................................................................................. 2
Main components ................................................................................................................................................ 10
Printer software .................................................................................................................................................. 12
Turn on the printer for the first time .................................................................................................................. 13
Turn the printer on and off .................................................................................................................................. 13
Move the printer .................................................................................................................................................. 14
2 HP Internal Print Server ............................................................................................................................... 16
Start the Internal Print Server ............................................................................................................................. 16
Change the language of the Internal Print Server .............................................................................................. 17
Change the units of measurement in the Internal Print Server ......................................................................... 17
Set the Internal Print Server preferences ........................................................................................................... 17
Internal Print Server menus ................................................................................................................................ 19
Printer status and alerts ..................................................................................................................................... 20
Update the firmware and the Internal Print Server ............................................................................................ 20
Maintain the Internal Print Server ....................................................................................................................... 21
3 Handle the substrate ................................................................................................................................... 22
Supported substrate types ................................................................................................................................. 22
Supported HP substrates .................................................................................................................................... 24
Substrate tips ...................................................................................................................................................... 26
Substrate configurations .................................................................................................................................... 28
Prepare to print ................................................................................................................................................... 29
The substrate edge holders ................................................................................................................................ 30
The ink collector kit ............................................................................................................................................. 32
Load a roll onto the spindle ................................................................................................................................. 43
Load a roll into the printer ................................................................................................................................... 45
Double-sided printing .......................................................................................................................................... 63
View information about the loaded substrate .................................................................................................... 67
Unload a roll ......................................................................................................................................................... 67
Substrate presets ................................................................................................................................................ 67
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Use a new substrate ............................................................................................................................................ 68
Prepare the printer for a new substrate ............................................................................................................. 68
Create a new substrate preset with the Add New Substrate wizard .................................................................. 68
Edit a substrate preset ........................................................................................................................................ 70
Remove a substrate preset ................................................................................................................................. 75
Set the carriage beam position ........................................................................................................................... 75
4 Create and manage print jobs ....................................................................................................................... 77
Add a new print job .............................................................................................................................................. 77
Rotate a print job ................................................................................................................................................. 80
Manage the print queue ...................................................................................................................................... 81
Delete a print job ................................................................................................................................................. 82
Print layout method ............................................................................................................................................ 82
5 Handle the ink system .................................................................................................................................. 93
Ink system components ...................................................................................................................................... 93
How to work with ink system components ......................................................................................................... 95
Empty the condensation collector bottle ......................................................................................................... 115
6 Printer calibration ..................................................................................................................................... 119
Align the printheads .......................................................................................................................................... 119
Possible difficulties with printhead alignment ................................................................................................. 121
Color calibration ................................................................................................................................................ 125
Color consistency between different HP Latex 3000 printers ......................................................................... 127
Color profiles ..................................................................................................................................................... 127
Substrate-advance compensation .................................................................................................................... 128
Calibrations specific to one substrate preset ................................................................................................... 130
Recommended calibrations after particular events ......................................................................................... 130
7 HP Print Care ............................................................................................................................................. 132
Print Care diagnostics ........................................................................................................................................ 133
Update the Print Care software ........................................................................................................................ 135
Reinstall the Print Care software ...................................................................................................................... 135
8 Hardware maintenance .............................................................................................................................. 136
Safety precautions ............................................................................................................................................ 136
Maintenance resources ..................................................................................................................................... 136
How to perform maintenance operations ........................................................................................................ 139
How to turn the printer off and on for maintenance operations ..................................................................... 142
Summary of maintenance operations .............................................................................................................. 145
Daily maintenance ............................................................................................................................................. 148
Clean the print zone .......................................................................................................................................... 149
Clean the bottom of the carriage, the drying glasses, and the line sensor ..................................................... 150
iv ENWW
Clean the pinchwheels and drive roller ............................................................................................................. 154
Clean the ink deposits ....................................................................................................................................... 156
Clean the carriage rails and replace the oiler foams ........................................................................................ 160
Empty the oil collector caps .............................................................................................................................. 172
Replace the e-cabinet fan filters ....................................................................................................................... 180
Replace the rubber blade .................................................................................................................................. 182
Clean the perforated plate ................................................................................................................................ 186
Replace the drying lamps .................................................................................................................................. 188
Grease the carriage beam screws ..................................................................................................................... 198
Clean the rear scan-axis beam .......................................................................................................................... 200
Clean the substrate-advance sensor ................................................................................................................ 202
Replace a pinchwheel submodule ..................................................................................................................... 205
Replace a primer ................................................................................................................................................ 207
Replace the aerosol fan module ....................................................................................................................... 209
Replace the drying fans array ........................................................................................................................... 213
Replace the drying quartz glass ........................................................................................................................ 218
Replace a curing fan and resistor module ........................................................................................................ 222
Replace a service station cap ............................................................................................................................ 226
Replace an intermediate tank ........................................................................................................................... 229
Replace an e-cabinet fuse ................................................................................................................................. 231
Clean the printhead contacts ............................................................................................................................ 233
Replace a spindle valve ..................................................................................................................................... 238
Clean the roll-to-free-fall roller and pinchwheels ........................................................................................... 240
Clean the carriage rails manually ...................................................................................................................... 241
Clean the aerosol filters .................................................................................................................................... 243
Wipe the top of the protector ............................................................................................................................ 246
Wipe the ribs of the ink collector modules ....................................................................................................... 248
Wipe the protector ............................................................................................................................................. 248
Wipe the ink collector modules ......................................................................................................................... 248
Printer maintenance .......................................................................................................................................... 248
Replace the ink collector foams ........................................................................................................................ 251
9 Troubleshoot substrate issues .................................................................................................................... 253
Loading issues ................................................................................................................................................... 253
Printing issues ................................................................................................................................................... 255
Print length issues ............................................................................................................................................. 262
Collector issues ................................................................................................................................................. 263
10 Troubleshoot print-quality issues ............................................................................................................. 265
General advice ................................................................................................................................................... 265
Basic and advanced troubleshooting ................................................................................................................ 266
Advanced print-quality troubleshooting .......................................................................................................... 268
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11 Troubleshoot ink cartridge and printhead issues ........................................................................................ 284
Ink cartridges ..................................................................................................................................................... 284
Printheads ......................................................................................................................................................... 285
Printhead cleaning roll errors ........................................................................................................................... 289
12 Troubleshoot other issues ........................................................................................................................ 290
The printer does not start ................................................................................................................................. 290
The printer does not print ................................................................................................................................. 290
The printer cannot be restarted from the Internal Print Server ...................................................................... 290
The printer seems slow ..................................................................................................................................... 290
Request to reinitialize the carriage ................................................................................................................... 291
The Internal Print Server cannot detect the printer ......................................................................................... 291
Print Care spontaneously restarts .................................................................................................................... 291
Color calibration fails ........................................................................................................................................ 291
13 When you need help ................................................................................................................................. 292
HP Proactive Support ........................................................................................................................................ 292
HP Customer Care .............................................................................................................................................. 292
Service information ........................................................................................................................................... 293
14 Printer specifications ............................................................................................................................... 294
Functional specifications .................................................................................................................................. 294
Physical specifications ...................................................................................................................................... 295
Memory specifications ...................................................................................................................................... 295
Power specifications ......................................................................................................................................... 295
Air supply requirements (pneumatic spindle) .................................................................................................. 296
Ecological specifications ................................................................................................................................... 296
Environmental specifications ............................................................................................................................ 296
Acoustic specifications ...................................................................................................................................... 297
Appendix A Printer messages ........................................................................................................................ 298
Glossary ....................................................................................................................................................... 301
Index ........................................................................................................................................................... 304
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1 Introduction
Welcome to your printer
Your printer is a high-productivity industrial printer for producing signs and graphics on a wide range of
flexible materials up to 3.20 m (126 in) wide. The printer uses water-based HP Latex Inks to provide highquality, durable output. Some of the key features of the printer are:
●
High quality output, with rich colors, 1200 dpi resolution, and 12 picoliter drop size
●
Print on a wide range of substrates—including PVC banners, self-adhesive vinyls, papers, wall
coverings, PET films, and textiles
●
Durable prints with outdoor display permanence of up to three years unlaminated, and up to five years
laminated
●
Accurate and consistent color reproduction with automatic color calibration (built-in
spectrophotometer)
●
Indoor-quality prints up to 77 m²/h (830 ft²/h)
●
Carbon-fiber reinforced spindles—light, strong, easy to use, and fast to load
●
Five-liter hot-swappable ink cartridges
●
HP Print Care maintenance scheduler and proactive maintenance alerts
●
Environmental differentiation with water-based HP Latex Inks
Documentation
The following documents can be downloaded from http://www.hp.com/go/latex3000/manuals/.
●
Site preparation guide
●
Site preparation checklist
●
Installation guide
●
Introductory information
●
User's guide
●
Legal information
●
Limited warranty
See the Solutions Web site for information about new substrates, at http://www.hp.com/go/latex3000/
solutions/. A new Web-based Media Solutions Locator (http://www.hp.com/go/mediasolutionslocator) has
been developed to collect available substrate configurations for latex printers.
ENWW Welcome to your printer 1
The Quick Response (QR) code images found in some parts of this guide provide links to additional video
explanations of particular topics. For an example of such an image, see The ink collector kit on page 32.
Safety precautions
Before using your printer, read the following safety precautions and operating instructions to make sure you
use the equipment safely.
You are expected to have the appropriate technical training and experience necessary to be aware of hazards
to which you may be exposed in performing a task, and to take appropriate measures to minimize the risks to
yourself and to others.
Operations must be supervised at all times.
General safety guidelines
●
Turn off the printer, using the Branch Circuit Breakers located in the building's Power Distribution Unit
(PDU), and call your service representative (see HP Customer Care Centers on page 292) in any of the
following cases:
◦
The power cord is damaged.
◦
The drying or curing enclosures are damaged.
◦
The printer has been damaged by an impact.
◦
Liquid has entered the printer.
◦
There is smoke or an unusual smell coming from the printer.
◦
The printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) has been
repeatedly tripped.
◦
Fuses have blown.
◦
The printer is not operating normally.
◦
There is any mechanical or enclosure damage.
●
Turn off the printer using the Branch Circuit Breakers in either of the following cases:
◦
During a thunderstorm
◦
During a power failure
●
Take special care with zones marked with warning labels.
Electrical shock hazard
WARNING! The internal circuits and drying and curing modules operate at hazardous voltages capable of
causing death or serious personal injury.
Turn off the printer using the Branch Circuit Breakers located in the building's Power Distribution Unit (PDU)
before servicing the printer. The printer must be connected to earth at mains outlets only.
To avoid the risk of electric shock:
●
Do not attempt to dismantle the drying and curing modules or the e-cabinet except during hardware
maintenance tasks. In that case, follow the instructions strictly.
●
Do not remove or open any other closed system covers or plugs.
2 Chapter 1 Introduction ENWW
●
Do not insert objects through slots in the printer.
●
Test the functionality of the Residual Circuit Breaker (RCCB) every year (refer to the procedure below).
NOTE: A blown fuse may indicate malfunctioning electrical circuits within the system. Call your service
representative (see HP Customer Care Centers on page 292), and do not attempt to replace the fuse
yourself.
Checking the functionality of the Residual Circuit Breakers (RCCBs)
Following standard Residual Current Circuit Breaker (RCCB) recommendations, it is recommended that the
RCCBs are tested on a yearly basis. The procedure is as follows:
1. Turn off the built-in computer using the Internal Print Server’s Shutdown button (or, in Print Care,
select Printer tools > Power options > Shutdown). Do not turn off the printer from the mains switch or
the circuit breakers.
CAUTION: The shutdown process takes some time to complete. Wait until the green Power Enabled
light is off before proceeding.
2. Once the computer is off, test that the RCCB works correctly by pressing the test button.
●
If the RCCB does not trip when the test button is pressed, this indicates that it has failed. The RCCB
must be replaced for safety reasons; call your service representative to remove and replace the
RCCB.
Heat hazard
The drying and curing subsystems of the printer operate at high temperatures and can cause burns if
touched. To avoid personal injury, take the following precautions.
●
●
●
Fire hazard
The drying and curing subsystems of the printer operate at high temperatures. Call your service
representative if the printer's built-in Residual Current Circuit Breaker (Ground Fault Circuit Interrupter) is
repeatedly tripped.
To avoid the risk of fire, take the following precautions.
●
●
●
If the RCCB trips, this indicates it is working correctly; reset the RCCB to its normal on state.
Do not touch the internal enclosures of the printer's drying and curing modules.
Take special care when accessing the substrate path.
Remember to let the printer cool down before performing some maintenance operations.
Use the power supply voltage specified on the nameplate.
Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the
information detailed in the Site Preparations documentation.
●
Do not insert objects through slots in the printer.
●
Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before
using the printer again.
●
Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate
the printer in an explosive atmosphere.
●
Do not block or cover the openings of the printer.
●
Do not attempt to modify the drying or curing module, or the e-cabinet.
ENWW Safety precautions 3
●
Ensure that the operating temperature of the substrate recommended by the manufacturer is not
exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot
be used at an operating temperature above 125°C (257°F).
●
Do not load substrates with auto-ignition temperatures below 250°C (482°F). See note below. No
ignition sources are close to the substrate.
NOTE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies
when exposed to a source of radiant heat, method B. The test conditions, to determine the temperature
when the substrate starts ignition (either flame or glow) were: Heat flux density: 30 kW/m2, Copper
calorimeter, K type thermocouple.
●
Proper maintenance and genuine HP consumables are required to ensure that the printer operates
safely as designed. The use of non-HP consumables (foams, filters, printhead cleaner roll, and inks)
may present a risk of fire.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
●
Keep your clothing and all parts of your body away from the printer's moving parts.
●
Avoid wearing necklaces, bracelets and other hanging objects.
●
If your hair is long, try to secure it so that it will not fall into the printer.
●
Take care that sleeves or gloves do not get caught in the printer's moving parts.
●
Avoid standing close to the fans, which could cause injury and could also affect print quality (by
obstructing the air flow).
●
Do not touch gears or moving rolls during printing.
●
Do not operate the printer with covers bypassed.
Light radiation hazard
Infrared (IR) radiation is emitted from the dryer module. The dryer enclosure limits radiation in compliance
with the requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp
systems. However, you are recommended not to look directly at the lamps while they are on. Do not modify
the dryer enclosure.
Sound pressure level
The sound pressure level could exceed 70 dBA in some print modes. Hearing protection may be required.
Heavy substrate hazard
Special care must be taken to avoid personal injury when handling heavy substrates.
●
Handling heavy substrate rolls always requires two people. Care must be taken to avoid back strain
and/or injury.
●
Always use a forklift, pallet truck, or other handling equipment to lift substrates. The printer has been
designed to be compatible with many of these devices.
●
Always wear personal protective equipment including boots and gloves.
4 Chapter 1 Introduction ENWW
Ink handling
HP recommends that you wear gloves when handling ink system components.
Use of tools and keys
●
Users: Daily operations including printer settings, printing, substrate loading, replacement of ink
reservoirs, and daily checks. No tool or maintenance key is required.
●
Maintenance personnel: Hardware maintenance tasks and replacement of printheads, filters, ink waste
bottles, foams, and printhead cleaning roll. The maintenance key and a flat screwdriver are required.
●
Service personnel: Any repair or maintenance operation, running diagnostics, and troubleshooting.
Required:
◦
Maintenance key
◦
E-cabinet key
◦
Mains switch key
ENWW Safety precautions 5
◦
Internal Print Server key
◦
Torx screwdriver set
NOTE: During the installation of the printer, the designated personnel receive training for the safe
operation and maintenance of the printer. It is not allowed to use the printer without this training.
NOTE: After using the maintenance key to open a door, remember to lock it afterwards, and return the key
to safe and secure storage.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the product.
6 Chapter 1 Introduction ENWW
Warning labels
Label Explanation
Located on the e-cabinet; for service personnel only
Electric shock hazard
Heating modules operate at hazardous voltage. Disconnect
power source before servicing.
Caution! Double pole. Neutral fusing. Refer servicing to qualified
service personnel.
In case of operation of the fuse, parts of the printer that remain
energized may represent a hazard during servicing. Before
servicing, turn off the printer using the Branch Circuit Breakers
located in the building's Power Distribution Unit (PDU).
Warning
High leakage current. Current leakage may exceed 3.5 mA. Earth
connection essential before connecting supply. Equipment to be
connected to earthed mains only.
See installation instructions before connecting to the supply.
Ensure that the input voltage is within the printer's rated voltage
range. The printer requires up to two dedicated lines, each
protected by a branch circuit breaker according to site
preparation requirements.
Before starting
Located on the curing and drying modules
Located on each side of the substrate path, close to the PPS gear
Read and follow the operating and safety instructions before
starting the printer.
Risk of burns. Do not touch the internal enclosures of the printer's
drying and curing modules.
Crush hazard. Do not touch PPS while moving. When the
substrate has been loaded, the carriage descends into its printing
position, and could crush your hand or anything else left
underneath it.
Risk of trapped fingers. Do not touch gears while moving. Danger
that your hands may become trapped between gearwheels.
Located on each side of the substrate path, close to the PPS gear
ENWW Safety precautions 7
Label Explanation
Hazardous moving part. Keep away from moving printhead
carriage. When printing, the printhead carriage travels back and
forth across the substrate.
Located internally on the substrate path and internally on the
right cover; for maintenance/service personnel only
Light radiation hazard. Infrared (IR) radiation is emitted from this
printer. Do not modify the dryer enclosure. You are recommended
not to look directly at the lamps when they are on.
The dryer enclosure limits radiation in compliance with the
requirements of the exempt group of IEC 62471:2006,
Photobiological safety of lamps and lamp systems.
Located on the dryer module; for maintenance/service personnel
only
You are recommended to wear gloves when handling ink
cartridges, printhead cleaning cartridges, and the printhead
cleaning container.
Located on the condensation collector bottle and the printhead
cleaning roll carriage
Located at the rear, on the left cover
Located internally on heating modules and electrical cabinets; for
maintenance/service personnel only
Sound level could exceed 70 dBA in some print modes. Hearing
protection may be required.
Electric shock hazard. Disconnect power before servicing. Heating
modules and electrical cabinets operate at hazardous voltage.
8 Chapter 1 Introduction ENWW
Label Explanation
Located internally, close to vacuum fan blades; for maintenance/
service personnel only
Emergency stop buttons
There are four emergency stop buttons distributed around the printer. If an emergency occurs, simply push
one of the emergency stop buttons to stop all printing processes. A system error message is displayed, and
the fans turn at maximum speed. Ensure that all emergency stop buttons are released before restarting the
printer.
Hazardous moving parts. Keep away from moving fan blades.
Identifies the Protective Earth (PE) terminal for qualified
electricians, and bonding terminals for maintenance/service
personnel only. Earth connection essential before connecting
supply.
For safety reasons, access to the print zone is not permitted while printing is in progress. Therefore, if the
front door or the loading table is opened, power to the carriage and to the drying and curing module is
disconnected. The print is cancelled and a system error may be displayed.
ENWW Safety precautions 9
Main components
The following views of the printer illustrate the main components.
Front view
1. Condensation collector bottle
2. Ink cartridges
3. Emergency stop buttons
4. Service position window
5. Built-in computer
6. E-cabinet
7. Power switches, lights, and circuit breakers
8. Printhead cleaner roll door
9. Curing module latches, one on each side
10. Tension roller (for roll-to-free-fall configuration)
11. Front door
12. Curing module handles
13. Substrate output spindle
10 Chapter 1 Introduction ENWW
Rear view
1. Emergency stop buttons
2. Ink cartridges
3. Loading table latches, one on each side
4. Loading table
5. Drive roller
6. Substrate input spindle
ENWW Main components 11
Carriage view
1. Optimizer printhead latch
2. Oiler foams
3. Printhead
4. Aerosol filters
5. Drying filters
6. Printhead latch
Printer software
Your printer requires the following software:
●
The HP Internal Print Server is provided with your printer and is already installed in the printer's built-in
computer. It displays printer alerts and a summary of printer status, manages print jobs, and must be
used to interact with the printer in various ways. See HP Internal Print Server on page 16.
●
The HP Print Care program is provided with your printer and is already installed in the printer's built-in
computer. It displays printer status and history in detail, and helps you to maintain the printer and solve
any problems that may arise. See HP Print Care on page 132.
●
A Raster Image Processor (RIP) should be run on a separate computer; it cannot be installed on the
printer's built-in computer. It is not provided with the printer and should be obtained separately.
12 Chapter 1 Introduction ENWW
Turn on the printer for the first time
1. Make sure that the two bottom rows of circuit breakers at the front right of the printer are all in the up
position.
2. Turn the main switch to the on position, and also turn on the PC switch beside it.
3. Check that all three green lights are on. In normal operation these lights should always be on. If any of
them are off, check the Internal Print Server in case there is a system error, and see Printer messages
on page 298 or check with your electrician.
4. Wait for the Internal Print Server to tell you that the printer is waiting for rearm.
5. Perform a visual check of the printer.
6. Press the blue rearm button at the front right of the printer. This enables all of the printer's high-power
subsystems.
7. Check that the printer-enabled green light turns on. In normal operation this light should always be on.
If at any time you notice that this light is off, check the Internal Print Server in case there is a system
error, and see Printer messages on page 298.
8. Wait for the Internal Print Server to indicate that the printer is ready. This can take several minutes.
When initialization is complete, the Internal Print Server displays a Ready message. If a system error
message is displayed, see Printer messages on page 298.
Turn the printer on and off
The printer has three power-off levels. Each of them goes deeper, until you reach complete shutdown at
level 3.
ENWW Turn on the printer for the first time 13
Level Turn off Turn on
1: Major power
electronics and engine
off.
2: All printer systems off
(recommended).
3: All printer systems
and Internal Print Server
off.
Wait for the Internal Print Server to indicate that
the printer is ready, then turn off the high-power
subsystems by pressing the shutdown icon near the
top left corner of the screen. Wait until the Internal
Print Server reports that it has lost its connection to
the printer.
NOTE: After the printer electronics have been
turned off at the Internal Print Server, the fans turn
at maximum speed for safety reasons. This is
normal behavior and not a cause for concern.
After completing level 1, turn off the main switch.
The fans should stop.
After completing level 2, shut down the Internal
Print Server from the Windows Start button, and
wait until you see a black screen with the message
No input signal.
CAUTION: The computer may be damaged if it is
turned off incorrectly.
Once the Internal Print Server is completely off and
you see No input signal on the screen, turn off the
computer power switch.
Click the Wake Up button up in the top left corner of
the Internal Print Server window, and wait for the
printer to turn on the high-power systems.
When prompted, press the blue rearm button at the
front right of the printer.
After completing level 1, turn on the main switch,
and ensure that the circuit breaker beside it is on.
When prompted, press the blue rearm button and
wait for the Internal Print Server to announce that
the printer is Ready.
After completing level 2, see Turn on the printer for
the first time on page 13.
Move the printer
If you wish to move the printer a short distance on the same site, across a horizontal floor with no steps and
no slopes of more than 5% inclination, see the following instructions. For more difficult movement
operations, call your service representative (see HP Customer Care Centers on page 292).
CAUTION: Slopes steeper than 5% may cause serious damage to the printer.
1. Turn off the printer.
2. Disconnect all power and network cables from the printer.
3. Disconnect all ink cartridges and remove them from the printer. Hold the cartridge connectors in
position with adhesive tape.
4. Raise the feet so that the wheels (A) touch the ground. To raise a foot:
a. Use a 30 mm (1.18 in) wrench to unlock the nut at the top of the foot.
b. Rotate the nut manually down the bolt. Leave about 2 cm (0.8 in) clearance at the bottom between
nut and foot.
c. Use a 15 mm (0.59 in) wrench to rotate the foot upwards. Use the flat faces at the bottom of the
bolt to fit the wrench.
d. Raise the foot as far as the bolt allows.
e. Use the 30 mm (1.18 in) wrench to relock the nut.
CAUTION: Take care to raise the feet as high as you can. They may break if they touch the ground
while the printer is in motion.
14 Chapter 1 Introduction ENWW
5. Push the printer from the outside corners of the top covers. Remember to avoid slopes steeper than
5%.
After moving the printer, you may in some cases need an electrician to reconnect the power cables. You may
also need to reconfigure the network, from the printer's built-in computer and from the RIP computer. See
the Installation Guide for more details, including the minimum space required around the printer.
ENWW Move the printer 15
2 HP Internal Print Server
Start the Internal Print Server
The Internal Print Server starts automatically with Windows, and runs continually, in the background if not in
the foreground.
If for some reason it has stopped running, or its window is not visible, you can start it from the Windows Start
menu or by double-clicking its icon on the desktop.
When it starts, the main screen appears.
In the main screen:
●
You can shut down the printer by pressing the Shut down button at the top left.
●
The top central pane shows the printer status and maintenance status. See Printer status and alerts
on page 20.
●
The thermometer to the right of the status pane shows the curing temperature.
●
To the right of the thermometer, you can see a summary of the status of the ink cartridges, the
printheads, and the printhead cleaning roll.
●
The Printing pane occupies most of the window, and includes:
16 Chapter 2 HP Internal Print Server ENWW
◦
The Print, Cancel, and Print adjustment buttons
◦
The job queue
◦
The print preview and job settings
●
The Substrate pane includes the Substrate load/unload, Enable collector, and move carriage beam
buttons; and information about how the current substrate is loaded.
Change the language of the Internal Print Server
When the Internal Print Server starts, it uses the language selected in the Windows Regional and Language
Options. To change the selected language:
1. Open the Control Panel from the start menu.
2. If you are using the Category View of the Control Panel, open the Clock, Language, and Region
category.
3. Open the Regional and Language Options.
4. In the Formats tab, change the current format to correspond with the language you want.
5. Press the OK button.
The change takes effect when Windows is restarted.
Change the units of measurement in the Internal Print Server
To change the units of measurement in the Internal Print Server, select the Tools > Preferences > Units. You
can change the units of length and temperature.
Set the Internal Print Server preferences
To change the Internal Print Server's preferences, select Preferences from the Tools menu. In the
Preferences window, you will see four tabs.
General tab
●
Units of length and temperature
●
Remarks (to add as a footer to the printed file)
ENWW Change the language of the Internal Print Server 17
●
Font of footer text
●
Hot folder
Queue Rules tab
●
Action when job fails
●
Action when job has been printed
●
Action when job is removed from the queue
Additional Settings tab
●
Maximum roll length
●
Gap between jobs
●
Nesting gap between images
●
Margins:
◦
RIP: Margins are set as defined in the RIP.
◦
Center: The image is horizontally centered on the loaded substrate.
◦
Default: The default margins are set to 5.0 mm (0.02 in). You can define the default left margin in
the Job Properties window.
18 Chapter 2 HP Internal Print Server ENWW
Remote Assistance tab
●
Enable remote assistance
●
Enable proxy server and give details
Internal Print Server menus
The Internal Print Server provides the following menus.
The File menu
●
Add New Job
●
Add Existing Job
●
Edit Job
●
Delete Job
●
Exit
The Substrate menu
●
Load/Unload
●
Settings
●
Create
●
Edit
●
Clone
The Information menu
●
Alerts
●
Supplies
●
Service information
The Tools menu
●
Preferences
●
HP Scitex Print Care
●
HP Proactive Support
●
Firmware update
●
Wake up
The Printer menu
●
Printing adjustments
●
Printhead alignment
●
Printhead cleaning
●
Replace printheads
●
Replace cleaning roll kit
●
Advance calibration
●
Enable/Disable collector
The Help menu
●
About
●
User's guide
●
Rename
●
Remove
●
Color calibration
●
Presets management
●
Find new presets
●
Shut down
●
Reinitialize carriage
ENWW Internal Print Server menus 19
Printer status and alerts
The Internal Print Server displays the general status of the printer, the maintenance status, the loaded
substrate, and the ink system.
The printer can communicate the following types of alerts:
Printer status
●
Errors: When the printer is unable to print.
●
Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive
maintenance or ink cartridge replacement.
A summary list of printer alerts appears in the main window of the Internal Print Server. To display a more
complete and detailed list, select Information > Alerts.
For more information about a particular alert, see Printer messages on page 298.
Maintenance status
●
Green light: No maintenance is needed.
●
Yellow light: Maintenance procedure date is approaching. Press the yellow button to check Print Care
for details. See HP Print Care on page 132.
●
Orange light: Maintenance is required. Press the orange button to check Print Care for details.
●
Red light: Maintenance is required urgently. Press the red button to check Print Care for details.
●
Grayed out: Print Care is not running. Press the orange button.
Update the firmware and the Internal Print Server
TIP: When updating the firmware and the Internal Print Server, first update the firmware and then the
Internal Print Server.
Update the firmware
From time to time firmware updates will be available from Hewlett-Packard. These updates increase the
printer's functionality and enhance its features.
Firmware updates can be downloaded from the Internet and installed in your printer using the Internal Print
Server: select Firmware update from the Tools menu.
20 Chapter 2 HP Internal Print Server ENWW
Follow the instructions on your screen to download the firmware file and store it on your hard disk. Then
select the downloaded file and click Update.
The firmware includes a set of the most commonly used substrate presets. Extra substrate presets can be
downloaded separately; see Substrate presets on page 67.
Update the Internal Print Server
IMPORTANT: Remove the previous version of the Internal Print Server in the printer's built-in computer
before installing the new version.
1. Remove the current version of the Internal Print Server through the control panel. Select Uninstall
Internal Print Server Application (this deletes any current job in the queue, but not ripped files).
2. Download the file to the built-in computer's hard disk (but not to the desktop).
3. Unzip/extract the files HPIPS.msi and Setup.exe.
4. Run the file Setup.exe and follow the onscreen instructions until the new software is installed.
Maintain the Internal Print Server
The Internal Print Server runs under Microsoft Windows on the computer supplied with the printer. In that
operating environment, there are various things you can check in order to maintain optimum performance.
You can make these checks after restarting the computer and before starting the Internal Print Server.
●
The user account should be a Standard account and not an Administrator account.
●
No software should be installed on the computer except the software initially provided by HP (which
includes antivirus software).
●
Free space on the hard disk should be at least 10 GB.
●
In the Control Panel, Hardware and Sound > Power Options, the high-performance power plan should
be selected and sleep mode disabled.
●
Turn off User Account Control from the User Accounts icon in the Windows Control Panel.
●
User a blank screen saver.
●
Press the start button and right-click Computer. Select Manage > Device Manager > Disk drives. Rightclick the hard disk, and select Properties > Policies. Ensure that Optimize for performance, Enable
write caching on the disk and Enable advanced performance are all enabled.
●
Ensure that scheduled defragmentation is enabled. Press the start button and right-click Computer.
Select Manage > Disk Management. Right-click the hard disk, and select Properties > Tools >
Defragment Now, and ensure that Run on a schedule is enabled.
●
In the Control Panel, select System > Advanced system settings > Advanced > Performance > Visual
Effects > Custom. Ensure that all effects are disabled except Enable Desktop composition, Enable
transparent glass, Smooth edges of screen fonts and Use visual styles on windows and buttons.
●
Open Internet Explorer and select Tools > Internet options > Connections > LAN settings. If a proxy
server is used, ensure that Bypass proxy server for local addresses is enabled.
●
Ensure that the computer is connected to the Internet and use Windows Update to ensure that all
available updates (including Windows Service Packs) have been installed successfully.
●
Start the Internal Print Server, and use File > Delete job to delete any jobs for which there is no further
use.
ENWW Maintain the Internal Print Server 21
3 Handle the substrate
Supported substrate types
The following substrate types are compatible with your printer. For specific substrate settings and profiles,
see the online HP Media Locator: http://www.hp.com/go/mediasolutionslocator.
NOTE: Porous substrates and substrates with porous liners are supported only when using the ink collector
kit (see The ink collector kit on page 32).
Self-adhesive vinyl
●
Cast self-adhesive vinyl
●
Calendered self-adhesive vinyl
●
Perforated self-adhesive vinyl
PVC banner
Paper
●
Transparent self-adhesive vinyl
●
Reflective self-adhesive vinyl
●
Frontlit banner
●
Backlit banner
●
Scrim banner
●
Scrimless banner
●
Mesh banner with liner
●
Blockout banner
●
Truck curtain banner or tarpaulin
●
Coated paper
●
Uncoated paper
●
Photo paper
●
Photorealistic paper
●
Blue-back paper
●
Self-adhesive paper
22 Chapter 3 Handle the substrate ENWW
PP and PE film and banner
●
Polypropylene (PP) film
●
Synthetic paper (such as Yupo)
●
Tyvek
●
Coated PE/HDPE (polyethylene) banner
PET film
●
Polyester (PET) backlit film
●
Polyester (PET) frontlit film
●
Polyester (PET) grey-back film
Textile
Porous textiles may be used only with the ink collector. To check the porosity of your substrate, see Check
the porosity of your substrate on page 23.
●
Polyester textile and fabric
●
Textile banner
●
Backdrops
●
●
●
●
●
●
●
Wall covering
NOTE: This is an application example, not a selectable category.
●
●
●
●
●
Textile mesh with liner
Frontlit textile with liner if porous
Backlit textile with liner if porous
Canvas
Flag and voile with liner
Cotton textile
Self-adhesive textile
Paper wall covering or wallpaper
PVC wall covering
Pre-pasted wall covering
Non-woven wall covering
Textile wall covering
●
Self-adhesive wall covering
Check the porosity of your substrate
1. If the printer has any substrate loaded, unload it.
2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.
ENWW Supported substrate types 23
3. Stick it to the platen, covering the substrate-advance sensor.
4. Load the substrate that you want to check.
5. Open your RIP software.
6. Obtain the test file from the printer’s built-in computer: C:\Users\hplatex\Documents\HP IPS
\InkTrespassingCheck\Ink_trespassing_check.pdf.
7. Print the test file using the number of passes and substrate preset that you intend to use in future with
this substrate (or a similar profile in terms of ink limit).
8. Unload the substrate.
9. Remove the strip of self-adhesive vinyl from the platen.
10. Look at the self-adhesive vinyl you have taken from the platen.
●
If the strip is completely white (has no ink on it), the tested substrate is non-porous and may be
used for printing as described in this guide.
●
If the strip is non-white, the tested substrate is porous and may be used only with the ink collector
installed.
11. Clean the print zone, see Clean the print zone on page 149.
Supported HP substrates
Category Substrate Color
Self-adhesive
vinyl
PVC banners HP Durable Frontlit Scrim Banner
HP Air Release Adhesive Gloss Cast Vinyl
Without liner: 50 microns (2 mil) • 100 g/m² • 45,7 m (150 ft)
With liner: 241 microns (9.5 mil) • 260 g/m² • 45,7 m (150 ft)
HP Permanent Gloss Adhesive Vinyl
Without liner: 88 microns (3.5 mil) • 145 g/m² • 45,7 m (150 ft)/ 91,4 m (300 ft)
With liner: 238 microns (9.4 mil) • 270 g/m² • 45,7 m (150 ft)/ 91,4 m (300 ft)
HP Permanent Matte Adhesive Vinyl
Without liner: 88 microns (3.5 mil) • 145 g/m² • 45,7 m (150 ft)/ 91,4 m (300 ft)
With liner: 238 microns (9.4 mil) • 270 g/m² • 45,7 m (150 ft)/ 91,4 m (300 ft)
HP One-View Perforated Adhesive Window Vinyl
Without liner: 165 microns (6.5 mil) • 155 g/m² • 50 m (164 ft)
With liner: 406 microns (16 mil) • 288 g/m² • 50 m (164 ft)
449 microns (17.7 mil) • 535 g/m² • 35 m (115 ft)
Applications
calib.
Yes Vehicle wraps,
car/bus/track fleets,
signs
Yes
Yes
No
Yes Banners, POP, flags,
track covers, wall
murals
Paper HP PVC-Free Wall Paper *
177 microns (7 mil) • 175 g/m² • 30,5 m (100 ft)
HP White Satin Poster Paper
165 microns (6.5 mil) • 136 g/m² • 61 m (200 ft)
Yes POP indoor and
outdoor, windows, bus
shelters, billboards,
wall decorations
24 Chapter 3 Handle the substrate ENWW
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