User Guide
Color LaserJet Enterprise M552
Color LaserJet Enterprise M553
www.hp.com/support/colorljM552
www.hp.com/support/colorljM553
M553xM552dn
M553dn
M553n
HP Color LaserJet Enterprise M552, M553
User Guide
Copyright and License
Trademark Credits
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
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.
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ......................................................................................................................................................... 2
Product front view ............................................................................................................................... 2
Product back view ............................................................................................................................... 3
Interface ports ..................................................................................................................................... 4
Control-panel view (4-line control panel, n and dn models only) ...................................................... 5
Control-panel view (touchscreen control panel, x model only) .......................................................... 6
Product specications ........................................................................................................................................... 8
Technical specications ....................................................................................................................... 8
Supported operating systems ............................................................................................................. 9
Mobile printing solutions .................................................................................................................. 11
Product dimensions .......................................................................................................................... 12
Power consumption, electrical specications, and acoustic emissions ........................................... 14
Operating-environment range .......................................................................................................... 14
Product hardware setup and software installation ............................................................................................ 16
2 Paper trays ................................................................................................................................................. 17
Load Tray 1 ........................................................................................................................................................... 18
Introduction ....................................................................................................................................... 18
Tray 1 paper orientation ................................................................................................................... 20
Use alternative letterhead mode ...................................................................................................... 21
Enable Alternative Letterhead Mode by using the product control-panel menus ........ 21
Print with Alternative Letterhead Mode (Windows) ....................................................... 21
Load Trays 2, 3, 4, and 5 ...................................................................................................................................... 22
Introduction ....................................................................................................................................... 22
Trays 2, 3, 4, and 5 paper orientation ............................................................................................... 24
Use alternative letterhead mode ...................................................................................................... 25
Enable Alternative Letterhead Mode by using the product control-panel menus ........ 25
Print with Alternative Letterhead Mode (Windows) ....................................................... 25
Load envelopes .................................................................................................................................................... 26
Introduction ....................................................................................................................................... 26
Envelope orientation ......................................................................................................................... 26
ENWW iii
Load and print labels ........................................................................................................................................... 27
Introduction ....................................................................................................................................... 27
Manually feed labels ......................................................................................................................... 27
3 Supplies, accessories, and parts ................................................................................................................... 29
Order supplies, accessories, and parts ................................................................................................................ 30
Ordering ............................................................................................................................................. 30
Supplies and accessories .................................................................................................................. 30
Customer self-repair parts ................................................................................................................ 31
Replace the toner cartridges ............................................................................................................................... 33
Introduction ....................................................................................................................................... 33
Toner-cartridge information ............................................................................................................. 33
Remove and replace the cartridges .................................................................................................. 34
Replace the toner-collection unit ........................................................................................................................ 38
Introduction ....................................................................................................................................... 38
Remove and replace the toner-collection unit ................................................................................. 38
4 Print ........................................................................................................................................................... 41
Print tasks (Windows) .......................................................................................................................................... 42
How to print (Windows) ..................................................................................................................... 42
Automatically print on both sides (Windows) ................................................................................... 44
Manually print on both sides (Windows) ........................................................................................... 44
Print multiple pages per sheet (Windows) ........................................................................................ 45
Select the paper type (Windows) ...................................................................................................... 45
Additional print tasks ........................................................................................................................ 46
Print tasks (OS X) ................................................................................................................................................. 47
How to print (OS X) ............................................................................................................................ 47
Automatically print on both sides (OS X) .......................................................................................... 47
Manually print on both sides (OS X) .................................................................................................. 47
Print multiple pages per sheet (OS X) ............................................................................................... 47
Select the paper type (OS X) ............................................................................................................. 48
Additional print tasks ........................................................................................................................ 48
Store print jobs on the product to print later ...................................................................................................... 49
Introduction ....................................................................................................................................... 49
Create a stored job (Windows) .......................................................................................................... 49
Create a stored job (OS X) .................................................................................................................. 50
Print a stored job ............................................................................................................................... 51
Delete a stored job ............................................................................................................................ 51
Mobile printing ..................................................................................................................................................... 53
Introduction ....................................................................................................................................... 53
Wi-Fi Direct and NFC Printing ............................................................................................................ 53
iv ENWW
HP ePrint via email ............................................................................................................................ 53
HP ePrint software ............................................................................................................................ 54
AirPrint ............................................................................................................................................... 54
Android embedded printing .............................................................................................................. 55
Print from the USB port ....................................................................................................................................... 56
Introduction ....................................................................................................................................... 56
Enable the USB port for printing ....................................................................................................... 56
Print USB documents ........................................................................................................................ 57
5 Manage the product ..................................................................................................................................... 59
Advanced conguration with HP Embedded Web Server (EWS) ......................................................................... 60
Introduction ....................................................................................................................................... 60
How to access the HP Embedded Web Server (EWS) ........................................................................ 60
HP Embedded Web Server features .................................................................................................. 61
Information tab ............................................................................................................... 61
General tab ...................................................................................................................... 62
Print tab .......................................................................................................................... 62
Troubleshooting tab ....................................................................................................... 63
Security tab ..................................................................................................................... 63
HP Web Services tab ....................................................................................................... 64
Networking tab ............................................................................................................... 64
Other Links list ................................................................................................................ 65
Advanced conguration with HP Utility for OS X ................................................................................................ 66
Open HP Utility .................................................................................................................................. 66
HP Utility features ............................................................................................................................. 66
Congure IP network settings ............................................................................................................................. 68
Printer sharing disclaimer ................................................................................................................. 68
View or change network settings ..................................................................................................... 68
Rename the product on a network ................................................................................................... 68
Manually congure IPv4 TCP/IP parameters from the control panel ............................................... 69
Manually congure IPv6 TCP/IP parameters from the control panel ............................................... 69
Link speed and duplex settings ........................................................................................................ 70
Product security features .................................................................................................................................... 72
Introduction ....................................................................................................................................... 72
Security statements .......................................................................................................................... 72
IP Security .......................................................................................................................................... 72
Assign or change the system password using the Embedded Web Server ...................................... 72
Sign in to the product ........................................................................................................................ 73
Encryption support: HP High Performance Secure Hard Disks ........................................................ 73
Lock the formatter ............................................................................................................................ 73
Economy settings ................................................................................................................................................ 74
ENWW v
Introduction ....................................................................................................................................... 74
Optimize speed or energy usage ...................................................................................................... 74
Set the sleep timer and congure the product to use 1 watt or less of power ................................ 74
HP Web Jetadmin ................................................................................................................................................. 76
Software and rmware updates .......................................................................................................................... 77
6 Solve problems ............................................................................................................................................ 79
Customer support ................................................................................................................................................ 80
Control panel help system ................................................................................................................................... 81
Restore factory-set defaults ............................................................................................................................... 82
Introduction ....................................................................................................................................... 82
Restore factory settings from the product control panel ................................................................ 82
Restore factory settings from the HP Embedded Web Server (network-connected products
only) ................................................................................................................................................... 82
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ....................... 83
Change the “Very Low” settings ....................................................................................................... 83
For products with fax capability ..................................................................................... 83
Order supplies ................................................................................................................................... 84
Product does not pick up paper or misfeeds ....................................................................................................... 85
Introduction ....................................................................................................................................... 85
The product does not pick up paper ................................................................................................. 85
The product picks up multiple sheets of paper ................................................................................ 85
Clear paper jams .................................................................................................................................................. 86
Introduction ....................................................................................................................................... 86
Jam locations ..................................................................................................................................... 86
Auto-navigation for clearing jams .................................................................................................... 87
Experiencing frequent or recurring paper jams? .............................................................................. 87
Clear paper jams in Tray 1 ................................................................................................................. 88
Clear paper jams in Tray 2 ................................................................................................................. 90
Clear paper jams in the optional 550-sheet trays ............................................................................ 93
Clear paper jams in the right door and the fuser area ...................................................................... 96
Clear paper jams in the output bin .................................................................................................. 101
Improve print quality ......................................................................................................................................... 102
Introduction ..................................................................................................................................... 102
Print from a dierent software program ........................................................................................ 102
Check the paper-type setting for the print job ............................................................................... 102
Check the paper type setting (Windows) ..................................................................... 102
Check the paper type setting (OS X) ............................................................................. 103
Check toner-cartridge status .......................................................................................................... 103
Clean the product ............................................................................................................................ 103
Print a cleaning page .................................................................................................... 103
vi ENWW
Visually inspect the toner cartridge ................................................................................................ 104
Check paper and the printing environment .................................................................................... 104
Step one: Use paper that meets HP specications ...................................................... 104
Step two: Check the environment ................................................................................ 104
Step three: Set the individual tray alignment .............................................................. 105
Calibrate the product to align the colors ........................................................................................ 105
Check other print job settings ......................................................................................................... 105
Adjust color settings (Windows) ................................................................................... 106
Try a dierent print driver ............................................................................................................... 107
Solve wired network problems .......................................................................................................................... 108
Introduction ..................................................................................................................................... 108
Poor physical connection ................................................................................................................ 108
The computer is using the incorrect IP address for the product .................................................... 108
The computer is unable to communicate with the product ........................................................... 108
The product is using incorrect link and duplex settings for the network ...................................... 109
New software programs might be causing compatibility problems .............................................. 109
The computer or workstation might be set up incorrectly ............................................................. 109
The product is disabled, or other network settings are incorrect .................................................. 109
Index ........................................................................................................................................................... 111
ENWW vii
viii ENWW
1 Product overview
●
Product views
●
Product specications
●
Product hardware setup and software installation
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product views
2
11
7
8
1
3
4
5
6
9
10
12
13
●
Product front view
●
Product back view
●
Interface ports
●
Control-panel view (4-line control panel, n and dn models only)
●
Control-panel view (touchscreen control panel, x model only)
Product front view
1 Standard output bin
2 4-line LCD control panel with keypad (n and dn models only)
3 Hardware integration pocket for connecting accessory and third-party devices (dn and x models only)
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the product rmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7 Model name
8 Tray 2
9 Front door (access to the toner cartridges)
10 On/o button
11 Con
trol panel with color touchscreen display (x models only)
2 Chapter 1 Product overview ENWW
12 Lower-right door for the 1 x 550-sheet feeder (access for clearing jams)
1
2
3
4
5
13 1 x 550-sheet feeder, Tray 3 (included with the x model, optional for the other models)
NOTE: The M552 model accepts one 1 x 550-sheet paper feeder. The M553 models accept up to three 1 x 550-sheet
paper feeders.
Product back view
1 Toner-collection-unit door
2 Formatter (contains the interface ports)
3 Power connection
4 Serial number and product number label
5 Formatter cover
ENWW Product views 3
Interface ports
1
3
2
1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
4 Chapter 1 Product overview ENWW
Control-panel view (4-line control panel, n and dn models only)
?
1 2 3
4 5 6
7 8 9
0
C
OK
1
2
3
4
5
6
7
8
9
11
10
Use the control panel to obtain product and job status information and to congure the product.
1 Control-panel display Shows status information, menus, help information, and error messages
2 Numeric keypad Enter numeric values
3 Clear button Returns values to their defaults and closes the help screen
4 Folder button Provides quick access to the Retrieve Job menu
5 Home button Opens and closes the menus
6 Back button Backs up one level in the menu tree or backs up one numeric entry
7 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
8 Stop button Cancels the current print job and clears the pages from the product
9 OK button
10 Help button Provides information about the message on the control-panel display
11 Up arrow Navigates to the previous item in the list, or increases the value of numeric items
●
Saves the selected value for an item
●
Performs the action that is associated with the item that is highlighted on the control-panel
display
●
Clears an error condition when the condition is clearable
ENWW Product views 5
Control-panel view (touchscreen control panel, x model only)
2 3 4 5 6 7 8
9
1
1011
NOTE: Tilt the control panel for easier viewing.
The Home screen provides access to the product features and indicates the current status of the product.
Return to the Home screen at any time by touching the Home button. Touch the Home button on the
lower edge of the product control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product conguration.
1 Product status The status line provides information about the overall product status.
2 HP logo or Home button
3 Stop button Touch the Stop button to pause the current job. The Job Status screen opens and provides options to
Sign In or Sign Out
4
b
utton
5 Language Selection
6 Sleep button Touch the Sleep button to put the product into Sleep mode.
7 Network button Touch the Network button to nd information about the network connection.
8 Help button Touch the Help button to open the embedded help system.
9 Scroll bar Use the scroll bar to see the complete list of available features.
butt
on
On any screen other than the Home screen, the HP logo changes to a Home button. Touch the
Home button to return to the Home screen.
cancel or con
Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product. The product restores all options to the default
settings.
Touch the Language Selection button to select the language for the control-panel display.
tinue the job.
6 Chapter 1 Product overview ENWW
10 Features Depending on the product conguration, the features that appear in this area can include any of the
following items:
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
11 Home button
Touch the Home button to return to the product Home screen at any time.
ENWW Product views 7
Product specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Product dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating-environment range
Technical specications
Model name
Product number
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
Tray 3 (1 x 550-sheet paper
Printer stand Optional Optional Optional Optional
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN
Hi-Speed USB 2.0
Easy-access USB port for
M552dn
B5L23A
Optional Optional Optional
feeder)
NOTE: The M552 model
accepts one 1 x 550-sheet
paper feeder. The M553
models accept up to three 1 x
550-sheet paper feeders.
connection with IPv4 and
IPv6
printing without a computer
and upgrading the rmware
M553n
B5L24A
M553dn
B5L25A
M553x
B5L26A
Hardware Integration Pocket
for connecting accessory and
third-party devices
HP Internal USB Ports Optional Optional Optional Optional
HP Jetdirect 3000w NFC/
Wireless Accessory for
printing from mobile devices
Optional Optional Optional Not supported
Not supported
8 Chapter 1 Product overview ENWW
Model name
M552dn
M553n
M553dn
M553x
Product number
Integrated HP near-eld
communication (NFC) and WiFi Direct functionality for
printing from mobile devices
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Memory 1 GB base memory
NOTE: For the M553
models, the base memory is
expandable to 2 GB by adding
a DIMM memory module. The
M552 model does not
support memory expansion.
HP Secure High-Performance
Hard Disk
Security HP Trusted Platform Module
for encrypting all data that
passes through the product
Control-panel display and
input
Color touchscreen control
4-line graphical display with
10-key keypad
panel
B5L23A
Not supported Not supported Not supported
Optional Optional Optional Optional
Not supported Optional Optional Optional
Optional Optional Optional Optional
Not supported Not supported Not supported
B5L24A
B5L25A
B5L26A
Not supported
Print Prints 33 pages per minute
(ppm) on A4 and 35 ppm on
letter-size paper
Prints 37 pages per minute
(ppm) on A4 and 40 ppm on
letter-size paper
Easy-access USB printing (no
computer required)
Supported operating systems
The following information applies to the Product-Specic Windows PCL 6 and OS X print drivers and to the inbox software installation CD.
Windows: The HP Software Installer CD installs the “HP PCL.6” or “HP PCL 6” version 3 driver, depending on
the Windows operating system, along with optional software when using the full software installer. Download
the “HP PCL-6” version 4 print driver from the product-support Web site for this product: www.hp.com/
support/colorljM552, www.hp.com/support/colorljM553.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this product. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
ENWW Product specications 9
1. Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Driver installed Notes
Windows® XP SP3, 32-bit The “HP PCL.6” product-specic print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
Windows Vista®, 32-bit The “HP PCL.6” product-specic print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
Windows Server 2003 SP2, 32-bit The “HP PCL.6” product-specic print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only.
Windows 7 SP1, 32-bit and 64-bit The “HP PCL 6” product-specic print
driver is installed for this operating system
as part of the full software installation.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
The full software installer is not supported
for this operating system.
Use UPD drivers for 64-bit operating
systems.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system.
Windows 8, 32-bit and 64-bit The “HP PCL 6” product-specic print
driver is installed for this operating system
as part of the full software installation.
Windows 8.1, 32-bit and 64-bit The “HP PCL 6” product-specic print
driver is installed for this operating system
as part of the full software installation.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” product-specic print
driver is installed for this operating system
as part of the basic software installation.
The basic installer installs the driver only
Windows Server 2008 SP2, 64-bit The “HP PCL 6” product-specic print
driver is installed for this operating system
as part of the full software installation.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” product-specic print
driver is installed for this operating system
as part of the full software installation.
Windows Server 2012, 64-bit The software installer does not support
Windows Server 2012 but the “HP PCL 6”
version 3 and “HP PCL-6” version 4
product-specic print drivers do support it.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1 RT support is provided
through Microsoft IN OS Version 4, 32- bit
driver.
The full software installer is not supported
for this operating system.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
10 Chapter 1 Product overview ENWW
Operating system Driver installed Notes
Windows Server 2012 R2, 64 bit The software installer does not support
Windows Server 2012 but the “HP PCL 6”
and “HP PCL-6” version 4 product-specic
print drivers do support it.
OS X 10.7 Lion, OS X 10.8 Mountain Lion,
and OS X 10.9 Mavericks
The OS X print driver and print utility are
available for download from hp.com and
may also be available via Apple Software
Update. The HP installer software for OS X
is not included in the in-box CD.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
For OS X, download the full installer from
the support Web site for this product.
1. Go to www.hp.com/support/
colorljM552, www.hp.com/support/
colorljM553.
2. Select Support Options, and then
under Download Options select
Drivers, Software & Firmware.
3. Click the operating system version,
and then click the Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553 for HP's all-inclusive help for the product.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this product, go to www.hp.com/go/upd. Under Additional information, click Link to
Supported products.
Mobile printing solutions
The product supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); and OS X versions 10.6 Snow
Leopard, 10.7 Lion, 10.8 Mountain Lion, and 10.9 Mavericks.
●
HP ePrint via email (Requires HP Web Services to be enabled and the product to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported on all products with ePrint Enterprise Server Software)
●
HP Home and Biz app (Available for Symbian/Nokia devices)
●
Google Cloud Print 1.0 (Requires the product to be registered with HP Connected and then registered
with Google Cloud)
●
AirPrint
●
Android Printing
ENWW Product specications 11
Product dimensions
K
C
M
Y
1
1
2
2
3
3
K
C
M
Y
1
1
2
2
3
3
Figure 1-1 Dimensions for the n and dn models
Product fully closed Product fully opened
1. Height 399 mm (15.7 in) 399 mm (15.7 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
3. Width 458 mm (18.0 in) 826 mm (32.5 in)
Weight n model: 27 kg (59.5lb)
dn model: 27.5 kg (60.6 lb)
Figure 1-2 Dimensions for the x model
Product fully closed Product fully opened
1. Height 581 mm (22.9 in) 581 mm (22.9 in)
2. Depth 479 mm (18.9 in) 771 mm (30.4 in)
12 Chapter 1 Product overview ENWW
Product fully closed Product fully opened
3
2
2
1
3
1
2
2
3
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 33.4 kg (73.6 lb)
Figure 1-3 Dimensions for the 1 x 550-sheet paper feeder
1. Height 130 mm (5.1 in)
2. Depth Tray closed: 458 mm (18.0 in)
Tray opened: 771 mm (30.4 in)
3. Width Lower-right door closed: 458 mm (18.0 in)
Lower-right door opened: 853 mm (33.6 in)
Weight 5.8 kg (12.8 lb)
Figure 1-4 Dimensions for the printer cabinet and stand
1. Height 295 mm (11.6 in)
2. Depth Door closed: 465 mm (18.3 in)
Door opened: 900 mm (35.4 in)
ENWW Product specications 13
3. Width 460 mm (18.1 in)
1
2
2
3
3
1
This value is subject to change. For current information, go to www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553.
Weight 17.7 kg (39 lb)
This value is subject to change. For current information, go to www.hp.com/support/colorljM552,
www.hp.com/support/colorljM553.
Figure 1-5 Dimensions for the product with one 1 x550-sheet tray and the cabinet/stand
Product and accessories fully closed Product and accessories fully opened
1. Height 876 mm (34.5 in) 876 mm (34.5 in)
2. Depth 479 mm (18.9 in) 900 mm (35.4 in)
3. Width 458 mm (18.0 in) 853 mm (33.6 in)
Weight 51.1 kg (112.7 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM552, www.hp.com/support/colorljM553 for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
ting voltages. This will damage the product and void the product warranty.
opera
Operating-environment range
Table 1-1 Operating-environment specications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
14 Chapter 1 Product overview ENWW
Table 1-1 Operating-environment specications (continued)
Environment Recommended Allowed
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3000 m (0 to 9,842 ft)
ENWW Product specications 15
Product hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the product. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553 for HP's all-inclusive help for the
product. Find the following support:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
16 Chapter 1 Product overview ENWW
2 Paper trays
●
Load Tray 1
●
Load Trays 2, 3, 4, and 5
●
Load envelopes
●
Load and print labels
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 17
Load Tray 1
Introduction
The following information describes how to load paper and envelopes into Tray 1. This tray holds up to 100
sheets of 75 g/m2 (20 lb) paper or 10 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
18 Chapter 2 Paper trays ENWW
3. Spread the paper guides to the correct size, an
then load paper in the tray. For information about
how to orient the paper, see Tray 1 paper
orientation on page 20.
4. Make sure that the paper ts under the ll line on
the paper guides.
5. Adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
ENWW Load Tray 1 19
Tray 1 paper orientation
123
123
123
123
When using paper that requires a specic orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 21.
Paper type Image Orientation Single-sided printing Duplex printing or with
Alternative Letterhead Mode
enabled
Letterhead or preprinted Portrait Face-down
Top edge leading into the product
Landscape Face-down
Top edge toward the back of the
product
Face-up
Bottom edge leading into the
product
Face-up
Top edge toward the back of the
product
Prepunched Portrait or landscape Holes toward the back of the
product
20 Chapter 2 Paper trays ENWW
Holes toward the back of the
product
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, also
enable it in the print driver and congure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
3. Select
lowing menus:
Administration
Manage Trays
Alternative Letterhead Mode
Enabled, and then touch the Save button or press the OK button.
Print with Alternative Letterhead Mode (Windows)
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
ENWW Load Tray 1 21
Load Trays 2, 3, 4, and 5
Introduction
The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (Trays 3, 4,
and 5; part number B5L34A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the optional 550-sheet trays is the same as for Tray 2. Only Tray 2 is
shown here
.
1. Open the tra
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper guides by
squeezing the adjus
guides to the size of the paper being used.
y.
tment latches and sliding the
22 Chapter 2 Paper trays ENWW
3. Load paper into the tray. Check the paper to
Y
X
verify the guides lightly touch the stack, but do
not bend it. For information about how to orient
the paper, see Trays 2, 3, 4, and 5 paper
orientation on page 24.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray
full indicator.
4. Close the tray.
5. The tray conguration message displays on the
product control panel.
6. If the paper size and type shown is not correct,
select Modify to choose a dierent paper size or
type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the product control panel.
ENWW Load Trays 2, 3, 4, and 5 23
Trays 2, 3, 4, and 5 paper orientation
123
123
When using paper that requires a specic orientation, load it according to the information in the following
table.
NOTE: The Alternative Letterhead Mode settings aects the way to load letterhead or preprinted paper. This
setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more
information, see Use alternative letterhead mode on page 25.
Paper type Image Orientation Single-sided printing Duplex printing or with
Alternative Letterhead Mode
enabled
Letterhead or preprinted Portrait Face-up
Top edge toward the right
Landscape Face up
Top edge toward the back of the
product
Face-down
Top edge toward the left
Face down
Top edge toward the back of the
product
Prepunched Portrait or landscape Holes toward the back of the
product
Holes toward the back of the
product
24 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same
way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode,
load paper as for automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with Windows, also
enable it in the print driver and congure the paper type in the print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
3. Select
lowing menus:
Administration
Manage Trays
Alternative Letterhead Mode
Enabled, and then touch the Save button or press the OK button.
Print with Alternative Letterhead Mode (Windows)
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print job.
1. From the software program, select the Print option.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Expand the Printer Features list.
5. Open the Alternative Letterhead Mode drop-down list, and click the On option.
6. Click the Apply button.
7. Click the Paper/Quality tab.
8. From the Paper type drop-down list, click the More... option.
9. Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
ENWW Load Trays 2, 3, 4, and 5 25
Load envelopes
Introduction
The following information describes how to load envelopes. Use only Tray 1 to print on envelopes. Tray 1
holds up to 10 envelopes.
NOTE: Select the correct paper type in the print driver before printing.
Envelope orientation
Load envelopes in either of these orientations:
Face-down
Top edge toward the back of the product
Face-down
Top edge leading into the product
26 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the labels into the tray after sending the print job to the printer. When using manual
feed, the printer waits to print the job until it detects the tray has been opened and closed.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured
for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print labels 27
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
28 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the toner cartridges
●
Replace the toner-collection unit
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 29
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL eld. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Part number
Supplies
HP 508A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge CF360A
HP 508X High Yield Black Original LaserJet Toner
Cartridge
HP 508A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan cartridge CF361A
HP 508X High Yield Cyan Original LaserJet Toner
Cartridge
HP 508A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner cartridge CF362A
HP 508X High Yield Yellow Original LaserJet Toner
Cartridge
HP 508A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner
HP 508X High Yield Magenta Original LaserJet Toner
Cartridge
HP toner-collection unit Replacement toner-collection unit with attached door B5L37A
Accessories
550-sheet paper feeder Optional 550-sheet paper feeder (included with the x
High-capacity replacement black toner cartridge CF360X
High-capacity replacement cyan toner cartridge CF361X
High-capacity replacement yellow toner cartridge CF362X
CF363A
cartridge
High-capacity replacement magenta toner cartridge CF363X
B5L34A
model)
Includes installation instructions
NOTE: The M552 model accepts one 1 x 550-sheet
paper feeder. The M553 models accept up to three 1 x
550-sheet paper feeders.
Printer stand and cabinet Optional stand with storage cabinet to support the
printer
Recommended when using multiple optional paper
feeders.
Includes installation instructions
B5L51A
30 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Part number
HP Secure High-Performance Hard Disk Drive
NOTE: M553 models only
1GB DDR3 Memory DIMM
NOTE: M553 models only
HP Internal USB ports Two optional USB ports for connecting third-party
HP Trusted Platform Module Automatically encrypts all data that passes through
HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031A
HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from
Optional hard drive
Includes installation instructions
Optional DIMM for expanding the memory
Includes installation instructions
devices
Includes installation instructions
the product
Includes installation instructions
mobile devices
NOTE: Supported for the n and dn models only. The
functionality is already integrated in the x model.
B5L29A
G6W84A
B5L28A
F5S62A
J8030A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or product name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Item Description Self-replacement options Part number
HP Fuser kit Replacement fuser
Includes installation instructions
HP Fuser kit, service Replacement fuser, service kit
Includes installation instructions
ITB and T2 Roller kit, service Replacement transfer belt and secondary
transfer roller
Mandatory B5L35-67901 (110-volt)
B5L36-67901 (220-volt)
Mandatory B5L35-67902 (110-volt)
B5L36-67902 (220-volt)
Optional B5L24-67901
Includes installation instructions
ENWW Order supplies, accessories, and parts 31
Item Description Self-replacement options Part number
Secondary Transfer Roller kit Replacement secondary transfer roller
Includes installation instructions
Tray 2-X Roller kit Replacement rollers for Trays 2–5
Includes installation instructions
Tray 1 Roller kit Replacement rollers for Tray 1
Includes installation instructions
Control-panel SVGA kit Replacement touchscreen control panel
for the x model
Includes installation instructions
Solid State Memory Drive kit Replacement solid-state memory drive
Includes installation instructions
HDD 500GB Kit
NOTE: M553 models only
USB Wireless Print Server kit Replacement HP Jetdirect 2900nw Print
NFC Accessory kit Replacement HP Jetdirect 3000w NFC/
Replacement HP Secure High-Performance
Hard Disk Drive
Includes installation instructions
Server
Wireless Accessory
Mandatory B5L24-67902
Optional B5L24-67904
Optional B5L24-67905
Mandatory B5L24-67903
Mandatory 5851-6415
Mandatory 5851-6419
Mandatory 5851-6421
Mandatory 5851-6429
1GB DDR3 Memory DIMM
NOTE: M553 models only
Two Internal USB Ports kit Replacement internal USB ports Mandatory 5851-6424
Replacement memory DIMM
Includes installation instructions
Mandatory 5851-6422
32 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridges
Introduction
The following information provides details about the toner cartridges for the product, and it includes
instructions to replace them.
●
Toner-cartridge information
●
Remove and replace the cartridges
Toner-cartridge information
This product indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
To purchase cartridges or check cartridge compatibility for the product, go to HP SureSupply at
www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The product uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Part number
HP 508A Black Original LaserJet Toner Cartridge CF360A
HP 508X High Yield Black Original LaserJet Toner Cartridge CF360X
HP 508A Cyan Original LaserJet Toner Cartridge CF361A
HP 508X High Yield Cyan Original LaserJet Toner Cartridge CF361X
HP 508A Yellow Original LaserJet Toner Cartridge CF362A
HP 508X High Yield Yellow Original LaserJet Toner Cartridge CF362X
HP 508A Magenta Original LaserJet Toner Cartridge CF363A
HP 508X High Yield Magenta Original LaserJet Toner Cartridge CF363X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the product for an extended
period of time.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridges 33
1
2
3
4
1 Handle
K
C
M
Y
2 Imaging drum
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
1. Open the front door.
34 Chapter 3 Supplies, accessories, and parts ENWW
2. Grasp the handle of the used toner cartridge and
K
C
M
Y
1
2
3
pull out to remove it.
3. Remove the new toner cartridge from its
protective shell by tearing o the plastic strip and
opening the package. Save all packaging for
recycling the used toner cartridge.
4. Hold both ends of the toner cartridge and rock it
5-6 times.
ENWW Replace the toner cartridges 35
5. Remove the protective shield from the toner
K
C
M
Y
cartridge.
6. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
product.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
36 Chapter 3 Supplies, accessories, and parts ENWW
7. Close the front door.
K
C
M
Y
2
1
3
8. Pack the used toner cartridge and the protective
shield into the box that the new cartridge came
in.
In the U.S. and Canada, a pre-paid shipping label
is included in the box. In other countries/regions,
go to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box,
and return the used cartridge to HP for recycling.
ENWW Replace the toner cartridges 37
Replace the toner-collection unit
Y
Y
Y
Y
Introduction
The following information provides details about the toner-collection unit for the product, and it includes
instructions to replace it.
The product indicates when the toner-collection unit is nearly full and when it is completely full. When it is
completely full, printing stops until the toner-collection unit is replaced.
To purchase a toner-collection unit (part number B5L37A), go to the HP Parts Store at www.hp.com/buy/
parts.
NOTE: The toner-collection unit is designed for a single use. Do not attempt to empty the toner-collection
unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced
print quality. After use, return the toner-collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
Remove and replace the toner-collection unit
1. Open the front door.
38 Chapter 3 Supplies, accessories, and parts ENWW
2. Open the toner-collection unit door on the upper-
K
C
M
Y
K
C
M
Y
left side of the product.
3. Pull out the toner-collection unit and the
attached door.
4. Remove the new toner-collection unit from its
packaging.
ENWW Replace the toner-collection unit 39
5. Install the new toner-collection unit and the
K
C
M
Y
K
C
M
Y
Y
Y
Y
Y
attached door into the product. Align the tabs on
the door with the slots in the product.
6. Close the toner-collection unit door.
7. Close the front door.
To recycle the used toner-collection unit, follow
the instructions included with the new tonercollection unit.
40 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the product to print later
●
Mobile printing
●
Print from the USB port
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 41
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the product from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the tabs in the print driver to congure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
42 Chapter 4 Print ENWW
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
ENWW Print tasks (Windows) 43
Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on
both sides manually.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the rst side of the job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
44 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
If the tray needs to be congured, a tray conguration message displays on the product control panel.
9. Load the tray with the specied type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
dierent paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 45
Additional print tasks
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
46 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then select other menus to adjust the print settings.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to products that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the product, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
ENWW Print tasks (OS X) 47
3. Click Show Details, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the product.
3. Click Show Details, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select a type from the Media-type drop-down list.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
Instructions are available for performing specic print tasks, such as the following:
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to t a specic paper size
●
Print the rst or last pages of the document on dierent paper
●
Print watermarks on a document
48 Chapter 4 Print ENWW
Store print jobs on the product to print later
Introduction
The following information provides procedures for creating and printing documents that are stored on the
product. This feature is enabled on the product by default.
●
Create a stored job (Windows)
●
Create a stored job (OS X)
●
Print a stored job
●
Delete a stored job
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
NOTE: Your print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the product from the list of printers, and then select Properties or Preferences (the name varies
for dierent software programs).
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
ENWW Store print jobs on the product to print later 49
3. Click the Job Storage tab.
4. Select a
●
●
●
●
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job n
Select which option to use if another stored job already has that name:
●
●
Job Storage Mode option.
Proof and Hold: Print and proof one copy of a job, and then print more copies.
Personal Job: The job does not print until you request it at the product control panel. For this job-
st
orage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If
you encrypt the job, you must provide the required password at the control panel.
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product
memory so yo
Stored Job: Store a job on the product and allow other users to print the job at any time. For this
job-s
torage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identication number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel.
ame.
Use Job Name + (1-99): Append a unique number to the end of the job name.
Replace Existing File: Overwrite the existing stored job with the new one.
u can print it again later.
6. Click the OK button to close the
button to print the job.
Document Properties dialog box. In the Print dialog box, click the OK
Create a stored job (OS X)
You can store jobs on the product so you can print them at any time.
1. Click the File
2. In the Printer
50 Chapter 4 Print ENWW
menu, and then click the Print option.
menu, select the product.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you assign
a personal identication number (PIN) to the job, you must provide the required PIN at the control
panel.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the product
memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If you
assign a personal identication number (PIN) to the job, the person who prints the job must
provide the required PIN at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type
a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job, the product
prompts them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. Touch or press the Home button on the product control panel.
2. Select
3. Select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Adjust the number of copies, and then touch the Start button or press the OK button to print the job.
Retrieve from Device Memory.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the same
user and job name. If a job is no
additional space, the product might delete other stored jobs starting with the oldest. You can change the
number of jobs that the product can store from the General Settings menu on the product control panel.
t already stored under the same user and job name, and the product needs
Use this procedure to delete a job that is stored in the product memory.
1. Touch or press the Home button on the product control panel.
2. Select
ENWW Store print jobs on the product to print later 51
Retrieve from Device Memory.
3. Select the name of the folder where the job is stored.
4. Select the name of the job, and then select the Delete button.
5. If the job is private or encrypted, enter the PIN or the password, and then select the Delete button.
52 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,
tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to
www.hp.com/go/LaserJetMobilePrinting (English only).
●
Wi-Fi Direct and NFC Printing
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Printing
HP provides Wi-Fi and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect NFC
& Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a
hardware-integration pocket (HIP).
Use a wireless accessory to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
PC and Mac devices using the HP ePrint Software
For more information on HP Wireless printing, go to www.hp.com/go/wirelessprinting.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email enabled device.
NOTE: The product might require a rmware update to use this feature.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected or HP ePrint Center.
Follow this procedure to enable HP Web Services and register with HP Connected or HP ePrint Center:
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
ENWW Mobile printing 53
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com or www.hp.com/go/eprintcenter to create an HP ePrint account and
complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to nd HP ePrint-enabled products that are registered to
your HP Connected account. The target HP printer can be located in the oce or at locations across the globe.
AirPrint
●
Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to congure print options.
●
Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
54 Chapter 4 Print ENWW
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to the support
Web site for this product:
www.hp.com/support/colorljM552, www.hp.com/support/colorljM553
NOTE: AirPrint does not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a wireless network or within wireless range for wireless printing. The print solution
is built into the supported operating systems, so installing drivers or downloading software is not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go
to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
ENWW Mobile printing 55
Print from the USB port
Introduction
This product features easy-access USB printing, for quickly printing les without sending them from a
computer. The product accepts standard USB ash drives in the USB port near the control panel. It supports
the following types of les:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the the
following procedures to enable the port:
Enable the USB port from the product control-panel menus
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
3. Select the
Enable the USB port from the HP Embedded Web server (network-connected products only)
1. Open the HP Embedded Web Ser
a. 4-line control panels: View the control-panel display to see the IP address.
lowing menus:
Administration
General Settings
Enable Retrieve from USB
Enabled option, and then touch the Save button or press the OK button.
ver (EWS):
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
56 Chapter 4 Print ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some products, the cover ips open. For other products, pull the
cover straight out to remove it.
2. The product detects the USB ash drive. Touch or press the OK button to access the drive, or, if
prompted, select the Retrieve from USB option from the list of available applications. The Retrieve from
USB screen opens.
3. Select the name of the document to print.
NOTE: The document might be in a folder. Open folders as necessary.
4. To adjust the number of copies, select Copies, and then use the keypad to change the number of copies.
5. Touch the Start button or press the OK button to print the document.
ENWW Print from the USB port 57
58 Chapter 4 Print ENWW
5 Manage the product
●
Advanced conguration with HP Embedded Web Server (EWS)
●
Advanced conguration with HP Utility for OS X
●
Congure IP network settings
●
Product security features
●
Economy settings
●
HP Web Jetadmin
●
Software and rmware updates
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 59
Advanced conguration with HP Embedded Web Server (EWS)
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Use the HP Embedded Web Server to manage printing functions from a computer instead of the product
control panel.
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
●
View and change the product control-panel menu conguration
●
View and print internal pages
●
Receive notication of product and supplies events
●
View and change network conguration
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. Internet access is not needed to
open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
1. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the Network
button to display the IP address or host name.
2. Open a Web br
the product control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
sage when attempting to open the EWS, click Continue to this website (not recommended).
mes
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS f
To use the HP Embedded Web Server, the browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
owser, and in the address line, type the IP address or host name exactly as it displays on
or the HP product.
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
60 Chapter 5 Manage the product ENWW
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
HP Embedded Web Server features
●
Information tab
●
General tab
●
Print tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the product.
Event Log Page Shows a list of all product events and errors. Use the HP Instant Support link (in the
Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic
Web pages that help solve problems. These pages also show additional services
available for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by size,
type, and paper print path.
Device Information Shows the product network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The product uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the product. Select one or more items to print or
view.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 61
General tab
Table 5-2 HP Embedded Web Server General tab
Menu Description
Alerts Setup email alerts for various product and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
AutoSend Congure the product to send automated emails regarding product conguration and
Edit Other Links Add or customize a link to another Web site. This link displays in the Other Links area on
Ordering Information Enter information about ordering replacement toner cartridges. This information
Device Information Name the product and assign an asset number to it. Enter the name of the primary
Language Set the language in which to display the HP Embedded Web Server information.
Date and Time Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the product. Set a dierent
NOTE: Congure settings on this screen, or the HP Embedded Web Server provides
more advanced conguration options than are available through the Administration
menu.
supplies to specic email addresses.
all HP Embedded Web Server pages.
displays on the supplies status page.
contact who will receive information about the product.
schedule for each day of the week and for holidays.
Print tab
Set which interactions with the product cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains product and user data. If necessary, use this le to
restore data to the product.
Restore Factory Settings Restore product settings to the factory defaults.
Solution Installer Install third-party software programs that can enhance the product functionality.
Firmware Upgrade Download and install product rmware upgrade les.
Statistics Services Provides connection information about third-party job-statistics services.
Table 5-3 HP Embedded Web Server Print tab
Menu Description
Retrieve from USB Setup Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the product memory.
Congure job-storage options.
Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a
specic paper type.
Restrict Color
Permit or restrict color printing.
(Color products only)
Specify permissions for individual users or for jobs that are sent from specic software
programs.
62 Chapter 5 Manage the product ENWW
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
General Print Settings Congure settings for all print jobs.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the product.
Online Help Obtain QR codes and Web links to solution pages for the product.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Calibration/Cleaning
(Color products only)
Firmware Upgrade Download and install product rmware upgrade les.
Restore Factory Settings Restore product settings to factory defaults.
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
Export product information to a le that can be useful for detailed problem analysis.
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the product immediately.
●
Congure an administrator password to restrict access to certain features on the
product.
●
Set PJL password for processing PJL commands.
●
Set le system access and rmware upgrade security.
●
Enable or disable the Host USB port on the control panel or the USB connectivity
port on the formatter for printing directly from a computer.
●
View the status of all security settings.
Access Control Congure access to product functions for specic individuals or groups, and select the
method individuals use to sign in to the product.
Protect Stored Data Congure and manage the internal hard drive for the product.
Congure settings for jobs that are stored on the product hard drive.
Certicate Management Install and manage security certicates for access to the product and the network.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 63
Table 5-5 HP Embedded Web Server Security tab (continued)
Menu Description
Web Service Security Allow resources on this product to be accessed by web pages from dierent domains. If
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this product. It is necessary to
Enable HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this product to HP Connected on the Web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
HP-ePrint Debugging Enable features for solving problems with connecting to HP ePrint services.
Networking tab
Use the Networking tab to congure and secure network settings for the product when it is connected to an
IP-based network. This tab does not display if the product is connected to other types of networks.
no sites are added to the list, then all sites are trusted.
product to the Internet.
Table 5-7 HP Embedded Web Server Networking tab
Menu Description
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print
server model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update,
LPD queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported products.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if
the Web pages support multiple languages. Optionally, select supported languages
through language-preference settings in the browser.
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings
using network-management applications, such as HP Web Jetadmin.
64 Chapter 5 Manage the product ENWW
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
Authorization Control conguration management and use of this product, including the following:
●
Set or change the administrator password to control access to conguration
parameters.
●
Request, install, and manage digital certicates on the HP Jetdirect print server.
●
Limit host access to this product through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Mgmt. Protocols Congure and manage security protocols for this product, including the following:
●
Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
●
Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●
Control access through protocols that may not be secure, such as printing
protocols, print services, discovery protocols, name resolution services, and
conguration-management protocols.
802.1X Authentication
(For selected HP Jetdirect models only)
IPsec/Firewall
(For selected HP Jetdirect models only)
Announcement Agent
(For selected HP Jetdirect models only)
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
Other Links list
NOTE: Congure which links display in the Other Links list by using the Edit Other Links menu on the
General tab. The following are the default links.
Congure 802.1X authentication settings on the Jetdirect print server as required for
client authentication on the network, and reset the 802.1X authentication settings to
factory-default values.
CAUTION: When changing the 802.1X authentication settings; the product might lose
its connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the product.
View or congure a Firewall policy or an IPsec/Firewall policy.
Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
protocol.
information.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the product to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP
supplies, such as toner cartridges and paper.
HP Instant Support Connect to the HP Web site to nd solutions to product problems.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 65
Advanced conguration with HP Utility for OS X
Use the HP Utility to check product status or to view or change product settings from the computer.
Use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
2. Select the product in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility.
●
All Settings: Click this button to return to the HP Utility main view.
●
HP Support: Click this button to open a browser and go to the HP support Web site.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that are opened by clicking in the All Settings list. The following table describes
the tasks available with HP Utility.
Item Description
Supplies Status Shows the product supplies status and provides links for ordering supplies online.
Device Information Shows information about the currently selected product.
File Upload Transfers les from the computer to the product.
Upload Fonts Transfers font les from the computer to the product.
HP Connected Accesses the HP Connected Web site.
Update Firmware Transfers a rmware update le to the product.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Commands Sends special characters or print commands to the product after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
66 Chapter 5 Manage the product ENWW
Item Description
Supplies Management Congures how the product should behave when supplies are nearing the end of their
estimated life.
Trays Conguration Changes the default tray settings.
Output Devices Manages settings for optional output accessories.
Duplex Mode Turns on the automatic two-sided printing mode.
Economode & Toner Density Congures settings to conserve toner.
E-mail Alerts Congures automatic email alerts for certain product conditions, such as when supplies need to
be replaced, trays are empty, doors are open, or a paper jam has occurred.
Resolution Sets the default print resolution.
Protect Direct Ports Disables printing over USB or parallel ports.
Stored Jobs Manages print jobs that are stored on the product hard disk.
Network Settings Congures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings Provides access to the HP Embedded Web Server.
ENWW Advanced conguration with HP Utility for OS X 67
Congure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the product on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
b. Open a Web br
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
sage when attempting to open the EWS, click Continue to this website (not recommended).
mes
Choosing Continue to this website (not recommended) will not harm the computer while
avigating within the EWS for the HP product.
n
2. Click the Networking
owser, and in the address line, type the IP address or host name exactly as it
tab to obtain network information. Change settings as needed.
Rename the product on a network
To rename the product on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Ser
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
ver (EWS):
68 Chapter 5 Manage the product ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Open the General tab.
3. On the Device Information page, the default product name is in the Device Name eld. You can change
this name to uniquely identify this product.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
●
●
●
3. Select the
4. Open the Manual Settings
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the
Repeat the process for each eld, and then touch the Save button.
lowing menus:
Administration
Network Settings
Jetdirect Menu
TCP/IP
IPV 4 Settings
Cong Method
Manual option, and then touch the Save button.
menu.
rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1. Press the Home button on the product control panel.
2. To enable manual conguration, open the following menus:
ENWW Congure IP network settings 69
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
Select the On option, and then touch the Save button.
3. To congure the address, touch the Address button and then touch the eld to open a keypad.
4. Use the keypad to enter the address, and then touch the OK button.
5. Touch the Save button, or press the OK button.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the product from communicating with other network devices. To make changes, use the
product control panel.
NOTE: The product setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the product to turn o and then on. Make changes only
when the product is idle.
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
●
3. Select one of the following options:
●
lowing menus:
Administration
Network Settings
Jetdirect Menu
Link Speed
Auto: The print server automatically congures itself for the highest link speed and communication
mode al
lowed on the network.
●
10T Half: 10 megabytes per second (Mbps), half-duplex operation
●
10T Full: 10 Mbps, full-duplex operation
70 Chapter 5 Manage the product ENWW
●
10T Auto: 10 Mbps, automatic-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Auto: 100 Mbps, automatic-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button, or press the OK button. The product turns o and then on.
ENWW Congure IP network settings 71
Product security features
Introduction
The product includes several security features to restrict who has access to conguration settings, to secure
data, and to prevent access to valuable hardware components.
●
Security statements
●
IP Security
●
Assign or change the system password using the Embedded Web Server
●
Sign in to the product
●
Encryption support: HP High Performance Secure Hard Disks
●
Lock the formatter
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can congure IPsec
by using the Networking tab in the HP Embedded Web Server.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
72 Chapter 5 Manage the product ENWW
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP product.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the
password in the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them.
When a feature is secured, the product prompts you to sign in before you can use it. You can also sign in
without waiting for a prompt by selecting Sign In from the product control panel.
Typically, the credentials for signing in to the product are the same as for signing in to the network. Consult
the network administrator for this product if you have questions about which credentials to use.
1. Press the Home button on the product control panel.
2. Select
3. Follow the prompts to enter the credentials.
NOTE: To maintain security for the product, select Sign Out when you have nished using the product.
Sign In.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
product perf
time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
ormance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from remo
ENWW Product security features 73
ving valuable components from it.
Economy settings
Introduction
●
Optimize speed or energy usage
●
Set the sleep timer and congure the product to use 1 watt or less of power
Optimize speed or energy usage
By default the product stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize
for speed or energy usage.
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
●
3. Select the option that you want to use, and then touch the Save button or press the OK button.
NOTE: The default setting is Faster rst page.
lowing menus:
Administration
General Settings
Energy Settings
Optimum Speed/Energy Usage
Set the sleep timer and congure the product to use 1 watt or less of power
The product has several options for the energy-saving sleep timer feature. The time delay to enter the Sleep/
Auto O state is adjustable, and the power usage during the Sleep/Auto O state varies according to selection
for the Wake/Auto On option.
1. Press the Home button on the product control panel.
2. Open the fol
●
●
lowing menus:
Administration
General Settings
●
Energy Settings
●
Sleep Timer Settings
3. 4-line control panels only: Select Sleep/Auto O
4. Select
5. Use the keypad to enter the appropriate time period, and then touch the Save button, or press the OK
6. Select one of the
74 Chapter 5 Manage the product ENWW
Sleep /Auto O After.
button.
NOTE: The sleep-mode default time is 1 minute.
Wake/Auto On to These Events options:
Timer, and then select Enabled. Press the OK button.
●
All events: The product wakes when it receives any print job (through the USB port, network port,
or wireless connection), or when someone presses a button on the control panel, or opens any
door or tray.
●
Network port: The product wakes when it receives a print job sent through the network port, or
when someone presses a button on the control panel, or opens any door or tray. With this setting,
the product uses 1 watt or less of power while in the Sleep/Auto O state.
●
Power button only: The product wakes only when someone presses the power button. With this
setting, the product uses 1 watt or less of power while in the Sleep/Auto O state.
ENWW Economy settings 75
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features.
Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
76 Chapter 5 Manage the product ENWW
Software and rmware updates
HP regularly updates features that are available in the product rmware. To take advantage of the most
current features, update the product rmware. Download the most recent rmware update le from the Web:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553. Click Drivers & Software.
ENWW Software and rmware updates 77
78 Chapter 5 Manage the product ENWW
6 Solve problems
●
Customer support
●
Control panel help system
●
Restore factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
●
Product does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
For more information:
Go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553.
HP's all-inclusive help for the product includes the following information:
●
Install and congure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 79
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support, and download software utilities
and drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Country/region phone numbers are on the yer that was in the
box with your product or at www.hp.com/support/.
www.hp.com/support/colorljM552, www.hp.com/support/
colorljM553
80 Chapter 6 Solve problems ENWW
Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that describes
the problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 81
Restore factory-set defaults
Introduction
Use one of the following methods to restore the product to the original settings from the factory.
NOTE: Restoring factory settings might reset the product language.
Restore factory settings from the product control panel
1. Press the Home button on the product control panel.
2. Open the fol
●
●
●
3. A verication
Reset to complete the process.
NOTE: The product restarts automatically after the reset operation completes.
lowing menus:
Administration
General Settings
Restore Factory Settings
message advises that completing the reset function might result in loss of data. Select
Restore factory settings from the HP Embedded Web Server (network-connected products only)
1. Open the HP Embedded Web Server (EWS):
a. 4-line control panels: View the control-panel display to see the IP address.
Touchscreen control panels: From the Home screen on the product control panel, touch the
Network button to display the IP address or host name.
b. Open a Web br
displays on the product control panel. Press the Enter key on the computer keyboard. The EWS
opens.
owser, and in the address line, type the IP address or host name exactly as it
NOTE: If the Web browser displays a There is a problem with this website’s security certicate
sage when attempting to open the EWS, click Continue to this website (not recommended).
mes
Choosing Continue to this website (not recommended) will not harm the computer while
avigating within the EWS for the HP product.
n
2. Open the General tab.
3. On the left side of the screen, click
4. Click the Reset button.
NOTE: The product restarts automatically after the reset operation completes.
82 Chapter 6 Solve problems ENWW
Restore Factory Settings.
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel
Cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
1. Press the Home button on the product control panel.
2. Open the following menus:
●
Supplies
●
Manage Supplies
●
Supply Settings
●
Black Cartridge or Color Cartridges
●
Very Low Settings
3. Select one of the following options:
●
Select the Stop option to set the product to stop printing when the cartridge reaches the Very Low
threshold.
●
Select the Prompt to continue option to set the product to stop printing when the cartridge reaches
the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume
printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, and to
continue printing beyond the Very Low setting without interaction. This can result in
unsatisfactory print quality.
For products with fax capability
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not print
when the product resumes printing. This can occur if the product has received more faxes than the memory
can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel 83
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the product IP address or host name in the address/URL eld. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
84 Chapter 6 Solve problems ENWW
Product does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the product is not picking up paper from the tray or is
picking up multiple sheets of paper at one time.
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
ENWW Product does not pick up paper or misfeeds 85
Clear paper jams
3
2
1
4
5
6
1
2
3
4
5
6
Introduction
The following information includes instructions for clearing paper jams from the product.
●
Jam locations
●
Auto-navigation for clearing jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in the optional 550-sheet trays
●
Clear paper jams in the right door and the fuser area
●
Clear paper jams in the output bin
Jam locations
1 Output bin See Clear paper jams in the output bin on page 101.
2 Right door and fuser area See Clear paper jams in the right door and the fuser area
on page 96.
3 Tray 1 See Clear paper jams in Tray 1 on page 88.
4 Lower-right door See Clear paper jams in the optional 550-sheet trays
5 Optional 550-sheet trays See Clear paper jams in the optional 550-sheet trays
6 Tray 2 See Clear paper jams in Tray 2 on page 90.
86 Chapter 6 Solve problems ENWW
on page 93.
on page 93.
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the control
panel. When you complete a step, the product displays instructions for the next step until you have
completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
1. Use only paper that meets HP specications for this product.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the product.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8. Open the Trays menu on the product control panel. Verify that the tray is congured correctly for the
paper type and size.
9. Make sure the printing environment is within recommended specications.
ENWW Clear paper jams 87
Clear paper jams in Tray 1
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out. Touch
the OK button to clear the message.
2. If the paper remains stuck, or if no jammed paper
is visible in Tray 1, remove any remaining paper in
the tray, and then close Tray 1 and open the right
door.
88 Chapter 6 Solve problems ENWW
3. If jammed paper is present, gently pull it out.
4. Close the right door.
ENWW Clear paper jams 89
Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam
occurs, the control panel displays an animation that assists in clearing the jam.
1. Lift the latch on the right door to release it.
2. Open the right door.
3. Gently pull out any jammed paper from the pick
up area.
90 Chapter 6 Solve problems ENWW
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