User Guide
HP LaserJet Pro 4001
HP LaserJet Pro 4002
www.hp.com/support/lj4001-4004plus
1
2
HP LaserJet Pro 4001, 4002 Plus - User
Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2022 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 04/2022
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
AirPrint is a trademark of Apple Inc.,
registered in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, and Windows Server®
are U.S. registered trademarks of Microsoft
Corporation.
UNIX® is a registered trademark of The Open
Group.
®
are trademarks of Adobe
Table of contents
1 Printer overview.....................................................................................................................................................................................................................................1
Warning icons................................................................................................................................................................................................................................... 1
Potential shock hazard............................................................................................................................................................................................................. 2
Open source license...................................................................................................................................................................................................................2
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................ 2
Printer back view................................................................................................................................................................................................................3
Control panel view............................................................................................................................................................................................................ 4
Printer specifications................................................................................................................................................................................................................ 6
Technical specifications...............................................................................................................................................................................................6
Supported operating systems..................................................................................................................................................................................7
Mobile printing solutions.............................................................................................................................................................................................. 8
Printer dimensions............................................................................................................................................................................................................8
Power consumption, electrical specifications, and acoustic emissions ...............................................................................10
Operating-environment range...............................................................................................................................................................................10
Printer hardware setup and software installation...............................................................................................................................................11
2 Paper trays............................................................................................................................................................................................................................................. 12
Load paper to Tray 1 (multipurpose tray).................................................................................................................................................................... 12
Load Paper Tray 1............................................................................................................................................................................................................. 12
Tray 1 paper orientation...............................................................................................................................................................................................15
Load paper to Tray 2..................................................................................................................................................................................................................16
Load Paper Tray 2............................................................................................................................................................................................................ 16
Tray 2 paper orientation..............................................................................................................................................................................................18
Load paper to Tray 3 (optional accessory)............................................................................................................................................................... 19
Load paper Tray 3............................................................................................................................................................................................................ 19
Tray 3 paper orientation.............................................................................................................................................................................................. 21
Load and print envelopes..................................................................................................................................................................................................... 22
Introduction......................................................................................................................................................................................................................... 22
Print envelopes.................................................................................................................................................................................................................23
Envelope orientation ....................................................................................................................................................................................................23
3 Supplies, accessories, and parts..........................................................................................................................................................................................24
Order supplies, accessories, and parts.....................................................................................................................................................................24
Ordering..................................................................................................................................................................................................................................24
Supplies and accessories.........................................................................................................................................................................................24
Customer self-repair parts...................................................................................................................................................................................... 25
Configure the HP toner-cartridge-protection supply settings..................................................................................................................26
Introduction.........................................................................................................................................................................................................................26
Enable or disable the Cartridge Policy feature......................................................................................................................................... 26
iii
Enable or disable the Cartridge Protection feature.............................................................................................................................. 28
Replace the toner cartridge...............................................................................................................................................................................................30
Toner cartridge information.....................................................................................................................................................................................31
Remove and replace the cartridge.................................................................................................................................................................... 32
4 Print............................................................................................................................................................................................................................................................ 36
Print tasks (Windows)..............................................................................................................................................................................................................36
How to print (Windows)...............................................................................................................................................................................................36
Automatically print on both sides (Windows)..............................................................................................................................................37
Manually print on both sides (Windows) ........................................................................................................................................................37
Print multiple pages per sheet (Windows).....................................................................................................................................................37
Select the paper type (Windows)........................................................................................................................................................................38
Additional print tasks...................................................................................................................................................................................................38
Print tasks (macOS)..................................................................................................................................................................................................................39
How to print (macOS)................................................................................................................................................................................................... 39
Automatically print on both sides (macOS).................................................................................................................................................39
Manually print on both sides (macOS)............................................................................................................................................................ 39
Print multiple pages per sheet (macOS)........................................................................................................................................................40
Select the paper type (macOS)............................................................................................................................................................................40
Additional print tasks.................................................................................................................................................................................................... 41
Store print jobs on the printer to print later or print privately.................................................................................................................... 41
Before beginning.............................................................................................................................................................................................................. 41
Set up job storage ...........................................................................................................................................................................................................41
Disable or enable the job storage feature ...................................................................................................................................................42
Create a stored job (Windows).............................................................................................................................................................................. 43
Create a stored job (macOS)..................................................................................................................................................................................44
Print a stored job .............................................................................................................................................................................................................45
Delete a stored job.........................................................................................................................................................................................................45
Information sent to printer for Job Accounting purposes ...............................................................................................................45
Mobile printing .............................................................................................................................................................................................................................46
Introduction.........................................................................................................................................................................................................................46
Wi-Fi Direct printing (wireless models only)................................................................................................................................................. 46
HP ePrint via Email.........................................................................................................................................................................................................48
AirPrint.................................................................................................................................................................................................................................... 48
Android embedded printing.................................................................................................................................................................................... 49
5 Manage the printer.........................................................................................................................................................................................................................50
Change the printer connection type (Windows).................................................................................................................................................50
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)...................................................50
Method one: Open the HP Embedded Web Server (EWS) from the software..................................................................... 51
Method two: Open the HP Embedded Web Server (EWS) from a web browser................................................................. 51
Configure IP network settings.......................................................................................................................................................................................... 53
Introduction.........................................................................................................................................................................................................................53
Printer sharing disclaimer........................................................................................................................................................................................53
View or change network settings....................................................................................................................................................................... 53
Rename the printer on a network .......................................................................................................................................................................53
Manually configure IPv4 TCP/IP parameters from the control panel........................................................................................54
iv
Link speed and duplex settings............................................................................................................................................................................54
Printer security features...................................................................................................................................................................................................... 55
Introduction.........................................................................................................................................................................................................................55
Assign or change the system password using the Embedded Web Server.......................................................................55
Energy-conservation settings..........................................................................................................................................................................................56
Introduction.........................................................................................................................................................................................................................56
Print with EconoMode .................................................................................................................................................................................................56
Set the Sleep Delay (Min.) setting........................................................................................................................................................................57
Set the Shutdown after Sleep (Hr.) setting....................................................................................................................................................57
Set the Disable Shutdown setting.......................................................................................................................................................................57
HP Web Jetadmin.......................................................................................................................................................................................................................58
Update the firmware................................................................................................................................................................................................................58
Method one: Update the firmware using the control panel .............................................................................................................58
Method two: Update the firmware using the HP Printer Update utility.................................................................................... 58
6 Solve problems..................................................................................................................................................................................................................................60
Customer support.....................................................................................................................................................................................................................60
Restore the factory-set defaults.....................................................................................................................................................................................60
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel........................................ 61
Change the “Very Low” settings ...........................................................................................................................................................................61
Order supplies.................................................................................................................................................................................................................. 62
Printer does not pick up paper or misfeeds........................................................................................................................................................... 62
Introduction.........................................................................................................................................................................................................................62
The printer does not pick up paper....................................................................................................................................................................62
The printer picks up multiple sheets of paper........................................................................................................................................... 64
Clear paper jams........................................................................................................................................................................................................................66
Experiencing frequent or recurring paper jams?.....................................................................................................................................67
Paper jam locations.......................................................................................................................................................................................................67
13.02 jam error tray 1.....................................................................................................................................................................................................68
13.03 jam error tray 2.....................................................................................................................................................................................................73
13.04 jam error tray 3.................................................................................................................................................................................................... 79
13.08, 13.09 jam error in the toner cartridge or fuser area ...............................................................................................................84
13.10, 13.11, 13.13 jam error in the output bin ...................................................................................................................................................88
13.14, 13.15 jam error in the duplexer...................................................................................................................................................................90
Resolving print quality problems....................................................................................................................................................................................93
Introduction.........................................................................................................................................................................................................................93
Troubleshoot print quality.........................................................................................................................................................................................94
Troubleshoot image defects.................................................................................................................................................................................100
Solve wired network problems........................................................................................................................................................................................107
Introduction........................................................................................................................................................................................................................107
Poor physical connection........................................................................................................................................................................................107
The computer is unable to communicate with the printer ..............................................................................................................107
The printer is using incorrect link and duplex settings for the network................................................................................108
New software programs might be causing compatibility problems.......................................................................................108
The computer or workstation might be set up incorrectly .............................................................................................................108
The printer is disabled, or other network settings are incorrect ...............................................................................................108
v
Solve wireless network problems................................................................................................................................................................................108
Introduction.......................................................................................................................................................................................................................108
Wireless connectivity checklist.........................................................................................................................................................................109
The printer does not print after the wireless configuration completes................................................................................109
The printer does not print, and the computer has a third-party firewall installed.........................................................109
The wireless connection does not work after moving the wireless router or printer..................................................110
Cannot connect more computers to the wireless printer ...............................................................................................................110
The wireless printer loses communication when connected to a VPN .................................................................................110
The network does not appear in the wireless networks list...........................................................................................................110
The wireless network is not functioning........................................................................................................................................................110
Perform a wireless network diagnostic test............................................................................................................................................... 111
Reduce interference on a wireless network ...............................................................................................................................................111
Appendix A Service and support ............................................................................................................................................................................................112
HP limited warranty statement .......................................................................................................................................................................................112
UK, Ireland, and Malta................................................................................................................................................................................................. 113
Austria, Belgium, Germany, and Luxemburg ..............................................................................................................................................114
Belgium, France, and Luxemburg .......................................................................................................................................................................114
Italy...........................................................................................................................................................................................................................................115
Spain.......................................................................................................................................................................................................................................116
Denmark............................................................................................................................................................................................................................... 116
Norway ..................................................................................................................................................................................................................................116
Sweden ..................................................................................................................................................................................................................................117
Portugal..................................................................................................................................................................................................................................117
Greece and Cyprus.......................................................................................................................................................................................................117
Hungary ................................................................................................................................................................................................................................118
Czech Republic................................................................................................................................................................................................................118
Slovakia.................................................................................................................................................................................................................................118
Poland ....................................................................................................................................................................................................................................119
Bulgaria................................................................................................................................................................................................................................. 119
Romania................................................................................................................................................................................................................................119
Belgium and the Netherlands..............................................................................................................................................................................120
Finland ..................................................................................................................................................................................................................................120
Slovenia...............................................................................................................................................................................................................................120
Croatia................................................................................................................................................................................................................................... 121
Latvia ......................................................................................................................................................................................................................................121
Lithuania............................................................................................................................................................................................................................... 121
Estonia................................................................................................................................................................................................................................... 121
Russia.................................................................................................................................................................................................................................... 122
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement............................................. 122
Long life consumable and maintenance kit limited warranty statement........................................................................................ 122
HP policy on non-HP supplies..........................................................................................................................................................................................123
HP anticounterfeit Web site .............................................................................................................................................................................................123
Data stored on the toner cartridge............................................................................................................................................................................. 123
End User License Agreement..........................................................................................................................................................................................124
Customer self-repair warranty service...................................................................................................................................................................128
vi
Customer support...................................................................................................................................................................................................................129
Appendix B Environmental product stewardship program..................................................................................................................................130
Protecting the environment..............................................................................................................................................................................................130
Ozone production....................................................................................................................................................................................................................130
Power consumption ...............................................................................................................................................................................................................130
Toner consumption.................................................................................................................................................................................................................130
Paper use........................................................................................................................................................................................................................................ 131
Plastics.............................................................................................................................................................................................................................................131
HP LaserJet print supplies.................................................................................................................................................................................................131
Paper.................................................................................................................................................................................................................................................. 131
Material restrictions............................................................................................................................................................................................................... 131
Battery information.................................................................................................................................................................................................................131
Disposal of waste equipment by users (EU, UK, and India)........................................................................................................................ 132
Electronic hardware recycling........................................................................................................................................................................................132
Brazil hardware recycling information .....................................................................................................................................................................132
WEEE (Turkey)..............................................................................................................................................................................................................................133
Chemical substances...........................................................................................................................................................................................................133
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements .....................................................................................................................................................................................................133
SEPA Ecolabel User Information (China).................................................................................................................................................................133
The regulation of the implementation on China energy label for printer, fax, and copier...................................................133
Restriction on Hazardous Substances statement (India)..........................................................................................................................134
Substances Table (China)..................................................................................................................................................................................................135
Material Safety Data Sheet (MSDS)...........................................................................................................................................................................135
EPEAT ...............................................................................................................................................................................................................................................135
Substances Table (Taiwan)................................................................................................................................................................................................136
For more information ............................................................................................................................................................................................................136
Appendix C Regulatory information..................................................................................................................................................................................... 138
Regulatory statements........................................................................................................................................................................................................138
Regulatory model identification numbers..................................................................................................................................................138
European Union & United Kingdom Regulatory Notice.....................................................................................................................138
FCC regulations.............................................................................................................................................................................................................139
Canada - Industry Canada ICES-003 Compliance Statement................................................................................................... 139
VCCI statement (Japan)...........................................................................................................................................................................................139
Power cord instructions...........................................................................................................................................................................................139
Power cord statement (Japan)............................................................................................................................................................................140
Laser safety......................................................................................................................................................................................................................140
Laser statement for Finland..................................................................................................................................................................................140
Nordic Statements (Denmark, Finland, Norway, Sweden)...............................................................................................................141
GS statement (Germany)......................................................................................................................................................................................... 141
vii
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)........................................................................142
Taiwan BSMI USB Port (Walk-up) statement..............................................................................................................................................142
Product stability.............................................................................................................................................................................................................142
Wireless statements.............................................................................................................................................................................................................143
European regulatory notice ..................................................................................................................................................................................143
Belarus................................................................................................................................................................................................................................. 143
FCC compliance statement—United States.............................................................................................................................................. 143
Australia statement....................................................................................................................................................................................................144
Brazil: (Portuguese) .....................................................................................................................................................................................................144
Canadian statements................................................................................................................................................................................................144
Products with 5 GHz Operation Industry of Canada ..........................................................................................................................144
Exposure to Radio Frequency Radiation (Canada)..............................................................................................................................144
European Regulatory Notice................................................................................................................................................................................145
China CMIIT Wireless Statement...................................................................................................................................................................... 145
Notice for use in Japan............................................................................................................................................................................................ 145
Notice for use in Russia........................................................................................................................................................................................... 145
Mexico statement.........................................................................................................................................................................................................145
Taiwan statement.........................................................................................................................................................................................................145
Taiwan NCC statement.............................................................................................................................................................................................145
Korean statement......................................................................................................................................................................................................... 146
Thailand Wireless Statement ..............................................................................................................................................................................146
RFID/NFC Statement.............................................................................................................................................................................................................146
China Short Range Device Statement .........................................................................................................................................................146
Index...............................................................................................................................................................................................................................................................147
viii
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview
1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license
Some HP products use open source software.
For information on open source software used in this printer, visit www.hp.com/software/opensource.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.
2
Chapter 1 Printer overview
Figure 1-6 Printer front view
1
4
5
6
8
7
2
3
1
2
Number Description
1 2-line backlit control panel
2 Front door release button (access to the toner cartridge)
3 Power on/off button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1/Front door (access to the toner cartridge)
7 Output bin extension
8 Output bin
Printer back view
Identify the parts on the back of the printer.
Printer back view
3
Figure 1-7 Printer rear view
7
5
6
4
1
2
3
Number Description
1 USB port (for job storage and private printing)
NOTE: This port should remain covered when not in use.
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
7 Rear door (access for clearing jams)
Control panel view
Identify the buttons and lights on the printer control panel.
4
Chapter 1 Printer overview
Figure 1-8 Printer control panel
2
9
3
1
4
5
7
6
8
Table 1-1 Control panel features
Number Item Description
1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3
4 OK button Press the OK button for the following actions:
5
6
7
Right arrow button
Cancel button
Wireless button
NOTE: Wireless models only
Back arrow button
8
Left arrow button
Use this button to navigate through the menus or to increase a
value that appears on the display.
● Open the control panel menus.
● Open a sub-menu displayed on the control panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt
(for example, when the message Press [OK] to continue
appears on the control panel display).
Press this button to cancel a print job or to exit the control
panel menus.
Use this button to access the wireless menu.
Use this button for the following actions:
● Exit the control panel menus.
● Scroll back to a previous menu in a sub-menu list.
● Scroll back to a previous menu item in a sub-menu list
(without saving changes to the menu item).
Use this button to navigate through the menus or to decrease
a value that appears on the display.
Control panel view 5
Table 1-1 Control panel features (continued)
Number Item Description
9 Ready light (green) This light is on when the printer is ready to print. It blinks when
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
Product numbers for each model
● 4001ne - 2Z599E
● 4001dne - 2Z600E
● 4001dwe - 2Z601E
● 4002ne - 2Z604E
● 4002dne - 2Z605E
● 4002dwe - 2Z606E
the printer is receiving print data.
Table 1-2
Paper handling features 4001ne
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet
accessory tray
Automatic duplex printing Not available
Paper handling specifications
4002ne
Optional Optional Optional
Table 1-3 Connectivity specifications
Connectivity features 4001ne
4002ne
10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0
Print server for wireless
connectivity
Not available Not available
4001dne
4002dne
4001dne
4002dne
4001dwe
4002dwe
4001dwe
4002dwe
Bluetooth Low Energy (BLE) Not available Not available
6 Chapter 1 Printer overview
Table 1-3 Connectivity specifications (continued)
Connectivity features 4001ne
4002ne
Wi-Fi Direct for printing from
mobile devices
Not available Not available
Table 1-4 Print specifications
Print features 4001ne
4002ne
Prints 40 pages per minute
(ppm) on A4 and 42 ppm on
letter-size paper
Job storage and private
printing
Table 1-5 Control-panel display specifications
Control-panel display
features
2-line backlit control panel
4001ne
4002ne
4001dne
4002dne
4001dne
4002dne
4001dne
4002dne
4001dwe
4002dwe
4001dwe
4002dwe
4001dwe
4002dwe
512 MB base memory
Supported operating systems
The following information applies to the printer-specific Windows and HP print drivers for macOS and to
the software installer.
Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are
supported with this printer.
1. Go to support.hp.com.
2. Enter the printer name to get the printer drivers, create an HP account, register the printer, and
connect.
Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Citrix Ready Kit Certification - Up to Citrix Server 7.18: For more information, go to citrixready.citrix.com
Table 1-6
Operating system Print driver installed (from the software on the web)
Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as
Supported operating systems and print drivers
part of the software installation.
Supported operating systems 7
Table 1-6 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Citrix Server 6.5 The HP PCL 6 printer-specific print driver is available for download from the printer
Citrix XenApp & XenDesktop 7.6 The HP PCL 6 printer-specific print driver is available for download from the printer
Novell iPrint server The HP PCL 6 printer-specific print driver is available for download from the printer
macOS Mojave v10.14, macOS Catalina
v10.15, macOS Big Sur v11
NOTE:
For a current list of supported operating systems, go to www.hp.com/support/lj4001-4004plus
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
To install the print driver, download the software from 123.hp.com. Follow the steps
provided to install the printer software and print driver.
for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP Smart UPD driver support for
this printer, go to support.hp.com.
Table 1-7
Windows 10 macOS Mojave v10.14, macOS Catalina
● 32-bit or 64-bit
Minimum system requirements
v10.15, macOS Big Sur v11
● 2 GB hard drive
Mobile devices, iOS, Android
Router connection not required
● 2 GB hard drive
● Internet connection
● USB port
Mobile printing solutions
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct on wireless models
● AirPrint
● Android Printing
● HP Smart app
Printer dimensions
● Internet connection
www.hp.com/go/mobileprinting
Make sure your printer environment is large enough to accommodate the printer.
Chapter 1 Printer overview
8
Figure 1-9 Printer dimensions
2
3
3
2
1
1
2
3
2
1
3
2
1
3
3
Table 1-8 Dimensions for the printer
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 216 mm (8.5 in) 241 mm (9.5 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with
cartridges)
Figure 1-10 Tray dimensions
Table 1-9
Dimensions for the optional 550-sheet tray
8.9 kg (19.6 lb) 8.9 kg (19.6 lb)
Measurement Tray fully closed Tray fully open
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 131 mm (5.1 in) 131 mm (5.1 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Printer dimensions 9
Table 1-9 Dimensions for the optional 550-sheet tray (continued)
3
2
1
3
HEWLETT-PACKARD
2
3
2
1
3
2
1
2
Measurement Tray fully closed Tray fully open
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
Figure 1-11 Printer dimensions with the optional tray
Table 1-10 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Width 381 mm (15 in) 381 mm (15 in)
2. Height 345 mm (13.6 in) 372 mm (14.6 in)
3. Depth 357 mm (14 in) 781 mm (30.8 in)
Weight (with
cartridges)
12.6 kg (27.8 lb) 12.6 kg (27.8 lb)
Power consumption, electrical specifications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power
specifications.
See www.hp.com/support/lj4001-4004plus for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not
convert operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Chapter 1 Printer overview
10
Table 1-11 Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to www.hp.com/support/lj4001-4004plus for HP's all-inclusive help for the printer, which includes the
following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
Printer hardware setup and software installation
11
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
Load Paper Tray 1
Follow these steps to load paper in Tray 1.
This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Chapter 2 Paper trays
12
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper.
Load Paper Tray 1
13
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct
size.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum
height indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 15.
Chapter 2 Paper trays
14
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they
123
lightly touch the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-1
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Tray 1 paper orientation
Top edge leading into the printer
Tray 1 paper orientation 15
Table 2-1 Tray 1 paper orientation (continued)
1
2
3
2
1
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-down
Load paper to Tray 2
Bottom edge leading into the printer
Review the following information about loading paper to Tray 2.
Load Paper Tray 2
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
16
Chapter 2 Paper trays
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
2
A4 / A5 B5
8.5
2
11
B5
A4
guides to the size of the paper being used.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 2 extends out of the back of the printer when legal-size or A4-size paper is loaded.
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper
orientation on page 18.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
Load Paper Tray 2
17
2
5. Slide the tray completely into the printer.
22
1
2
2
1
6. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-2
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Tray 2 paper orientation
18 Chapter 2 Paper trays
Top edge toward the front of the tray
Table 2-2 Tray 2 paper orientation (continued)
2
2
123
1
3
2
1
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the back of the tray
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
Load paper to Tray 3 (optional accessory)
19
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
3
A4 / A5 B5
8.5
3
11
B5
A4
guides to the size of the paper being used.
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 3 extends out of the back of the printer when legal-size or A4-size paper is loaded.
20
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 21.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
Chapter 2 Paper trays
3
5. Slide the tray completely into the printer.
3
2
1
6. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Tray 3 paper orientation
21
Table 2-3 Tray 3 paper orientation
3
3
2
1
3
123
2
1
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge at the front of the tray
Letterhead or preprinted 2-sided printing Face-up
Load and print envelopes
Review the following information about loading and printing envelopes.
Top edge at the back of the tray
Introduction
22
Chapter 2 Paper trays
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4
Tray How to load
Tray 1 Face-up
Envelope orientation
Short, postage-end leading into the printer
Print envelopes 23
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
Ordering options
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Chapter 3 Supplies, accessories, and parts
24
Table 3-2 Supplies - For use with 4001 models only
Item Description Cartridge number Part number
HP 148A Black Original
LaserJet Toner Cartridge
HP 148X High Yield Black
Original LaserJet Toner
Cartridge
Standard-capacity
replacement black toner
cartridge
High-capacity replacement
black toner cartridge
148A W1480A
148X W1480X
Table 3-3 Supplies - For use with 4002 models only
Item Description Cartridge number Part number
HP 149A Black Original
LaserJet Toner Cartridge
HP 149X High Yield Black
Original LaserJet Toner
Cartridge
Standard-capacity
replacement black toner
cartridge
High-capacity replacement
black toner cartridge
149A W1490A
149X W1490X
Table 3-4 Accessories
Item Description Part number
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts
Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-
support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by the customer unless the customer
is willing to pay HP service personnel to perform the repair. For these parts, on-site or return-todepot support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Table 3-5
Item Description Self-replacement
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional
Customer self-repair (CSR) parts
options
Part number
Mandatory D9P29A
Tray 3)
Customer self-repair parts 25
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
cartridge, disable the feature
before
installing the new cartridge.
permanently
protected. To avoid protecting a new
Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Supply Settings
26
c. Cartridge Policy
Chapter 3 Supplies, accessories, and parts
3. Use the arrow buttons to navigate to Authorized HP and then press the OK button to enable the
feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Supply Settings
c. Cartridge Policy
3. Use the arrow buttons to select Off, and then press OK to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the printer control panel to disable the Cartridge Policy feature
27
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Off.
5. Click Apply to save the changes.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
28
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
Chapter 3 Supplies, accessories, and parts
b. Supply Settings
c. Cartridge Protection
3. Select Protect Cartridges.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
cartridge, disable the feature
Turning the feature off does not turn off protection for cartridges that are currently installed.
before
installing the new cartridge.
permanently
protected. To avoid protecting a new
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Supply Settings
c. Cartridge Protection
3. Use the arrow buttons to select Off, and then press the OK button to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges that are associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
Use the printer control panel to disable the Cartridge Protection feature
29
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select On.
5. Click Apply to save the changes.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
cartridge, disable the feature
Turning the feature off does not turn off protection for cartridges that are currently installed.
before
installing the new cartridge.
permanently
protected. To avoid protecting a new
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select Off.
5. Click Apply to save the changes.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
30
Chapter 3 Supplies, accessories, and parts
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Table 3-6
Item Description Cartridge number Part number
HP 148A Black Original
LaserJet Toner Cartridge
HP 148X High Yield Black
Original LaserJet Toner
Cartridge
Supplies - For use with 4001 models only
Standard-capacity
replacement black toner
cartridge
High-capacity replacement
black toner cartridge
148A W1480A
148X W1480X
Table 3-7 Supplies - For use with 4002 models only
Item Description Cartridge number Part number
HP 149A Black Original
LaserJet Toner Cartridge
HP 149X High Yield Black
Original LaserJet Toner
Cartridge
Standard-capacity
replacement black toner
cartridge
High-capacity replacement
black toner cartridge
149A W1490A
149X W1490X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page
yield. For more information, go to www.hp.com/go/toneryield.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
The following illustration shows the toner cartridge components.
Toner cartridge information
31
Figure 3-1 Toner cartridge components
2
1
1
2
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box or at
www.hp.com/hprecycle.
Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no
longer yields acceptable print quality.
1. Press the front door release button.
32
Chapter 3 Supplies, accessories, and parts
2. Open the front door.
3. Remove the used toner cartridge from the printer.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the
packaging.
Remove and replace the cartridge
33
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the
shell for recycling.
6. Hold both ends of the toner cartridge and rock it end to end to distribute the toner evenly inside the
cartridge.
34
7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is
firmly seated.
Chapter 3 Supplies, accessories, and parts
8. Close the front door.
Remove and replace the cartridge 35
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
36
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
Chapter 4 Print
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
Automatically print on both sides (Windows)
37
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj4001-4004plus.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
38
● Select the paper size, or use a custom paper size
● Select the page orientation
Chapter 4 Print
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not
supported by the duplexer, you can print on both sides of the paper using a manual process. You will
need to reload the pages for the second side.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
Print tasks (macOS)
39
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
6. Click the Print button.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
40
NOTE: The name of the item varies for different software programs.
Chapter 4 Print
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/lj4001-4004plus.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device that is at least 16 GB in size must be installed in the rear host
USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB
storage device from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up job storage
Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify
the feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
Additional print tasks
41
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is
located as follows:
● Windows: Devices and Printers > Printer Properties > Device Settings
● macOS: Printers & Scanners > Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.
2. Insert the USB flash drive into the rear USB port.
Figure 4-1 Insert USB flash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do
the following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Rightclick on the printer name and click Printer Properties. Click the Device Settings tab, click on Job
Storage, and then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then
click the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate
the menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer.
Enable the feature to make it available again.
42
Chapter 4 Print
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and
Printers. Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners.
Select the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job
Storage check box (macOS).
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel. The job is deleted manually or by the job
retention schedule.
Create a stored job (Windows)
43
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
44
● Replace Existing File: Overwrite the existing stored job with the new one.
Chapter 4 Print
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB flash drive.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, use the arrow buttons to navigate to the name of the folder where the job
is stored, and then press OK.
4. Use the arrow buttons to navigate to the name of the job that you want to print, and then press OK.
NOTE: If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, use the arrow buttons to navigate to the Copy option, and then
press OK. On the Copy screen, use the arrow buttons to select the number of copies and then
press OK to save the setting.
6. Press OK again to print the job.
Delete a stored job
When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB flash drive is full, the following message displays on the printer
control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again.
Existing stored jobs must be deleted before additional print jobs can be stored.
Delete a job that is stored on the printer
Delete a job that is stored on a USB flash drive.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, navigate to and select the name of the folder where the job is stored, and
then press OK.
4. Navigate to and select the name of the job that you want to delete, and press OK.
NOTE: If the job is private or encrypted, enter the PIN or password.
5. Use the arrow buttons to navigate to the Delete option and then press the OK button. Press OK
again to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Print a stored job
45
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network
or the Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Wi-Fi Direct
c. Wi-Fi Direct Status
46
2. If Wi-Fi Direct is set to Off, press the right arrow button to turn it on, and then press OK to save the
setting.
Chapter 4 Print
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi
Direct printing.
To view the Wi-Fi Direct name on the printer control panel, press the OK button to display the Home
screen, and then navigate to and open the following menus:
1. Setup
2. Wi-Fi Direct
3. Wi-Fi Direct Name
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Network Setup
c. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status field, click Edit Settings.
4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply.
Change the printer Wi-Fi Direct name
47
HP ePrint via Email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with
HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Network Setup
c. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
AirPrint
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
5. On the EWS Home page, click the Web Services tab.
6. In the Web Services Settings section, click Setup, click Continue, and then follow the onscreen
instructions to accept the terms of use.
The printer enables Web Services and then prints an information page. The information page
contains the printer code that is necessary to register the printer on the HP web site.
7. Go to www.hpsmart.com to create an HP ePrint account and complete the setup process.
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without
having a print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
48
Chapter 4 Print
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/LaserJetMobilePrinting.
Android embedded printing
49
Manage the printer5
Utilize management tools, security and energy-conservation settings, and firmware updates for the
printer.
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup &
Software to change the connection. For example, connect the new printer to the computer using a USB
or network connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup &
Software.
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the
printer control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
50
● View and print internal pages
● View and change network configuration
Chapter 5 Manage the printer
The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when
the printer is connected to a computer via USB. It is available only if a full installation was performed
when the printer was installed on a computer. Depending on how the printer is connected, some
features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Network Setup
c. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Method one: Open the HP Embedded Web Server (EWS) from the software
51
Table 5-1 HP Embedded Web Server tabs
Tab or section Description
Home tab
Provides printer, status, and
configuration information.
Print tab ● Change default print settings from your computer, such as the number of copies and
Web Services tab ● Web Services Settings
Network tab
(Network-connected printers only)
Provides the ability to change
network settings from your
computer.
● Sleep Mode: Configure the Sleep Mode settings.
● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated
cartridge levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your
printouts.
print quality.
● General
● Wired (802.3)
● Wireless (802.11) (wireless models only)
● Wi-Fi Direct (wireless models only)
● Bluetooth Low Energy (wireless models only)
● AirPrint
● Internet Printing Protocol
● Security
● Advanced Settings
Tools tab ● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
Settings tab ● Power Management
● Preferences
● Supplies
● Control Panel Customization
● Security
● Email Alerts
● Restore Defaults
● Firewall
52 Chapter 5 Manage the printer
Configure IP network settings
Review the following information about configuring IP network settings.
Introduction
Use the information in the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Network tab to view network information. Change settings as
needed.
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely
identified.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the OK button to display the Home screen.
Configure IP network settings
53
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Network tab.
3. In the left navigation pane, click General to expand the options, and then click Network
Identification.
4. In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to
save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Network Setup
c. Ethernet Settings
d. IP Settings
e. Manual
3. Use the arrow buttons to enter the IP Address and then press OK.
4. Use the arrow buttons to enter the Subnet Mask and then press OK.
5. Use the arrow buttons to enter the Gateway and then press OK.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
54
Chapter 5 Manage the printer
might prevent the printer from communicating with other network devices. If you need to make changes,
use the printer control panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless
networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Network Setup
c. Ethernet Settings
d. Link Speed
3. On the Link Speed menu, use the arrow buttons to navigate to and select one of the following
options:
Setting
Automatic The print server automatically configures itself for the highest link speed and communication
10T Full 10 Mbps, full-duplex operation
10T Half 10 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
1000T Full 1000 Mbps, full-duplex operation
Description
mode allowed on the network.
4. Press the OK button to save the setting. The printer turns off and then on.
Printer security features
Review the following information about the printer security features.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
Printer security features
55
a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Setup
ii. Network Setup
iii. General Settings
c. On the General Settings menu, select Show IP Address, and then select Yes to display the
printer's IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Security to expand the options, and then click Password Settings.
4. Enter a password.
5. Re-enter the password in the Confirm Password field, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web
Server.
56
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
Chapter 5 Manage the printer
3. Click the Paper/Quality tab.
4. Click the drop-down menu in the Print Quality section, and then select EconoMode.
5. Click OK to save the change.
Set the Sleep Delay (Min.) setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes
into sleep mode.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Power Management
c. Sleep Delay (Min.)
3. Use the arrow buttons to select the number of minutes the printer must be inactive before it goes
into sleep mode, and then press the OK button to save the setting.
Set the Shutdown after Sleep (Hr.) setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts
down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Power Management
b. Shutdown after Sleep (Hr.)
3. Use the arrow buttons to select the number of hours the printer must be inactive before it shuts
down, and then press the OK button to save the setting.
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Power Management
b. Disable Shutdown
3. Use the arrow buttons to select one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
Set the Sleep Delay (Min.) setting
57
● Never: The printer will shut down after a period of inactivity as determined by the Shutdown
after Sleep (Hr.) setting.
NOTE: The default setting is When ports are active.
4. Press the OK button to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services
apps. Follow these steps to update the printer firmware for a single printer. When you update the
firmware, Web Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the
following methods to update the printer firmware.
Method one: Update the firmware using the control panel
Follow these steps to update the firmware using the printer control panel (for network-connected
printers only). For USB-connected printers, skip to Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.
2. On the printer control panel, press the OK button to display the Home screen.
3. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Printer Maintenance
c. Update Firmware
NOTE: If the Update Firmware option is not listed, use Method two.
4. If a firmware update is available, press the OK button to start the update process.
Method two: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
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Chapter 5 Manage the printer
NOTE: This method is the only firmware update option available for printers connected to the
computer via a USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to support.hp.com, click Software and Drivers, and then click Printer.
2. In the text field, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update file.
4. Click Download, and then click Run.
5. When the HP Printer Update utility launches, select the printer that you wish to update, and then
click Update.
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close
the utility.
Method two: Update the firmware using the HP Printer Update utility
59
Solve problems6
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/lj4001-4004plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 6-1
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities
and drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
HP support options
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
Country/region phone numbers are on the flyer that was in the
box with the printer or at support.hp.com.
www.hp.com/support/lj4001-4004plus
60
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also deletes any pages that are stored in the memory.
1. On the printer control panel, press the OK button to display the Home screen.
Chapter 6 Solve problems
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Printer Maintenance
c. Restore
d. Restore Factory Defaults
The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and
forth end to end. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
61
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Supply Settings
c. Black Cartridge
d. Very Low Setting
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but
to continue printing.
NOTE: The Low Threshold option allows you to define the level of ink that is considered very low.
Order supplies
Order supplies and paper for your HP printer.
Table 6-2
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
Options for ordering supplies
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP SureSupply website,
which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
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Chapter 6 Solve problems
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers
have markings similar to these.
Figure 6-1 Examples of size markings
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper, and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
The printer does not pick up paper
63
Figure 6-2 Technique for flexing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-3 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
the paper.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
Return the stack of paper to the tray.
Do not fan
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Chapter 6 Solve problems
Figure 6-4 Technique for flexing the paper stack
1
2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below
the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it
enters the printer.
The printer picks up multiple sheets of paper
65
Figure 6-5 Stack height markings
Figure 6-6 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specifications.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
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Chapter 6 Solve problems
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
problem continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the
printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel.
Adjust paper settings if necessary.
a. Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup,
and then press the OK button again.
b. Use the arrow buttons and the OK button to navigate to and open the Paper setup menu.
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons to navigate to Setup, and then press the OK button again.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Printer Maintenance
ii. Print Quality Tools
iii. Cleaning Page
Press OK.
c. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow
buttons to navigate to Setup, and then press the OK button again.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
i. Reports
ii. Printer Configuration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer
support.
Paper jam locations
Jams can occur in these locations.
Experiencing frequent or recurring paper jams?
67
Figure 6-7 Paper jam locations
1
5
6
3
2
4
1
2
Number Description
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few
sheets have been printed.
13.02 jam error tray 1
Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
● 13.02 jam error in tray 1
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Chapter 6 Solve problems
1. Slowly pull the jammed paper out of the printer.
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
13.02 jam error tray 1
69
5. If the error persists, clean the tray 1 pickup roller and separation pad.
1
2
a. Press the door-release button, and then open the toner-cartridge door
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then
rotate the top of the roller out and away from the printer.
Figure 6-8 Release the roller
Chapter 6 Solve problems
70
c. Remove the roller.
Figure 6-9 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
Figure 6-10 Clean the roller and pad
13.02 jam error tray 1
71
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 6-11 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 6-12 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
Chapter 6 Solve problems
72
13.03 jam error tray 2
2
2
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
Recommended action for customers
● 13.03 jam error in tray 2
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
2. Remove the paper from the tray, and discard any damaged paper.
13.03 jam error tray 2
73
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
2
11
B5
A4
2
22
1
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
5. Reinsert and close the tray.
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Chapter 6 Solve problems
6. Press the front door release button.
1
2
7. Open the front door.
8. Remove the toner cartridge.
13.03 jam error tray 2
75
9. Lift the jam-access cover.
10. Remove any jammed paper.
11. Install the toner cartridge.
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Chapter 6 Solve problems
12. Close the front door.
13. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position
13.03 jam error tray 2
77
Figure 6-13 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.
Figure 6-14 Place the printer bottom-side face forward
e. Use a damp, lint-free cloth to gently clean the rollers by wiping them with a back and forth
motion.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
Chapter 6 Solve problems
78
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper handling problems. HP recommends washing your hands before handling the assembly.
Figure 6-15 Clean the rollers
3
2
1
f. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
15. Perform a test print from tray 2 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.04 jam error tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
Recommended action for customers
● 13.04 jam error in tray 3
1. Remove the tray from the printer.
13.04 jam error tray 3
79
2. Remove the paper from the tray, and discard any damaged paper.
3
2
1
3
11
B5
A4
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
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Chapter 6 Solve problems
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
3
3
2
1
1
2
the stack is below the maximum-height indicators.
5. Reinsert and close the tray.
6. Press the front door release button.
13.04 jam error tray 3
81
7. Open the front door.
8. Remove the toner cartridge.
82
9. Lift the jam-access cover.
Chapter 6 Solve problems
10. Remove any jammed paper.
11. Install the toner cartridge.
12. Close the front door.
13. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
14. If the error persists, clean the tray 3 pickup and feed rollers.
13.04 jam error tray 3
83
a. Remove tray 3 and locate the paper tray rollers.
1
2
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.08, 13.09 jam error in the toner cartridge or fuser area
Use the following procedure to check for paper in all possible jam locations in the toner cartridge or
fuser area.
Recommended action for customers
● 13.08, 13.09 jam error in toner cartridge or fuser area
1. Press the front door release button.
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Chapter 6 Solve problems
2. Open the front door.
3. Remove the toner cartridge.
4. Lift the jam-access cover.
13.08, 13.09 jam error in the toner cartridge or fuser area
85
5. Remove any jammed paper.
6. Install the toner cartridge.
86
7. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.
Chapter 6 Solve problems
8. If jammed paper is visible, remove any jammed paper from the rear door area.
3
11
B5
A4
9. Close the rear door and the front door.
10. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct
paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It
should click into place.
13.08, 13.09 jam error in the toner cartridge or fuser area
87
11. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
3
1
2
the stack is below the maximum-height indicators.
12. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.10, 13.11, 13.13 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
Recommended action for customers
● 13.10, 13.11, 13.13 jam error in the output bin
NOTE: Although the jam reports as an output bin jam the paper might be jammed in the rear door.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
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Chapter 6 Solve problems
2. Press the front door release button.
1
2
3. Open the front door.
4. Open the rear door.
13.10, 13.11, 13.13 jam error in the output bin
89
5. Remove any jammed paper from the rear door area.
6. Close the rear door and the front door.
13.14, 13.15 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.14, 13.15 jam error in the duplexer
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Chapter 6 Solve problems
1. Completely remove Tray 2 from the printer.
2
1
1
2. Push the green button to release the duplex pan.
3. Remove any jammed paper.
13.14, 13.15 jam error in the duplexer
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