HP HP-UX B6941-90001 User Manual
HP OpenView IT/Operations
Administrator’s Reference
Management Server on HP-UX
Edition 3
B6941-90001
HP OpenView IT/Operations
Version A.05.00
February 1999
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3
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4
Printing History
The manual printing date and part number indicate its current edition.
The printing date will change when a new edition is printed. Minor
changes may be made at reprint without changing the printing date. The
manual part number will change when extensive changes are made.
Manual updates may be issued between editions to correct errors or
document product changes. To ensure that you receive the updated or
new editions, you should subscribe to the appropriate product support
service. See your HP sales representative for details.
First Edition: June 1996
Second Edition: August 1997
Third Edition: February 1999
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6
In This Book
This guide is for the person who installs ITO on the managed nodes, and
is responsible for administering and troubleshooting the ITO system. It
covers agent installation, first-time configuration, agent de-installation,
tuning, and troubleshooting. The guide assumes that the reader has a
sound knowledge of HP-UX system and network administration and
troubleshooting. The reader should be able to:
• update the system with new software
• perform remote logins to other systems
• search, locate and edit ASCII files
The reader should be thoroughly familiar with:
• file system organization
• X applications
• HP OpenView NNM platform user interface and services
• Database administration
• ITO concepts
For information on how to install ITO on the management server, see the
HP OpenView IT/Operations Installation Guide for the Management
Server.
For information about upgrading an earlier version of ITO , see the HP
OpenView IT/Operations Software Release Notes.
For information about ITO concepts, see the HP OpenView IT/
Operations Concepts Guide.
7
8
Conventions
The following typographical conventions are used in this manual.
Font Type What the Font Type Represents Example
Italic Book or manual titles, and man page
names
Provides emphasis You must follow these steps.
Specifies a variable that you must
supply when entering a command
Parameters to a function The oper_name parameter returns
Bold New terms The monitor agent observes...
Computer Text and items on the computer
screen
Command names Use the grep command ...
Function names Use the opc_connect()function to
File and directory names /opt/OV/bin/OpC/
Process names Check to see if opcmona is running.
Refer to the HP OpenView IT/
Operations Administrator’s
Reference and the opc(1M) manpage
for more information.
At the prompt type:
rlogin your_name where you
supply your login name.
an integer response.
The system replies: Press Enter
connect ...
Computer
Bold
Window/dialog box names In the Add Logfile window...
Text that you must enter
At the prompt, type: ls -l
9
Font Type What the Font Type Represents Example
Keycap Keyboard keys Press Return.
[Button] Buttons on the user interface. Click [Operator].
Click on the [Apply] button.
Menu
Items
A menu name followed by a colon (:)
means that you select the menu,
then the item. When the item is
followed by an arrow (->), a
cascading menu follows.
Select Actions:Utilities->
Reports…
10
The IT/Operations Documentation Map
ITO provides a set of manuals and online help which aim to assist you in
using ITO and improve your understanding of the underlying concepts.
This section illustrates what information is available and where you can
find it.
HP OpenView IT/Operations Printed Manuals
This section provides an overview of the printed manuals and their
contents.
The HP OpenView IT/Operations Concepts Guide
provides you with an understanding of ITO on two
levels. As an operator, you can learn about ITO's basic
structure; as an administrator, you can use this book to
gain an insight into the setup and configuration of ITO
in your own environment.
The HP OpenView IT/Operations Installation Guide for the Management
Server
is for administrators who install ITO software on the
management server and perform initial configuration.
It includes:
• verification of software and hardware requirements
• software installation and de-installation
instructions
• configuration instructions using defaults
The HP OpenView IT/Operations Administrator’s Reference
is for people who install ITO on the managed nodes and
are responsible for the administration and
troubleshooting of ITO in general.
The HP OpenView IT/Operations Error Message Reference
is for administrators involved in ITO problem solving.
It provides a copy of all ITO error messages that have
additional instructional text available. This book
contains no information that is not also available from
the user interface.
11
Managing Your Networks with HP OpenView Network Node Manager
is for administrators and operators. It describes the
basic functionality of HP OpenView Network Node
Manager which is an embedded part of ITO.
The HP OpenView ServiceNavigator Concepts and Configuration Guide
provides information for administrators who are
responsible for installing, configuring, maintaining,
and troubleshooting the HP OpenView
ServiceNavigator. It also contains a high-level
overview of the concepts behind service management.
The HP OpenView IT/Operations Reporting and Database Schema
contains a detailed description of the ITO database
tables and provides examples for generating reports
from the ITO database.
The HP OpenView IT/Operations Software Release Notes
give a description of new features. In addition, they
provide information to help you:
• compare the current software’s features with those
available in previous versions of the software
• determine system and software compatibility
• solve known problems
ITO Online Information
The following information is available online:
The HP ITO Administrator’s Guide to Online Information
is a context-sensistive help system and contains
detailed help for each window of the ITO administrator
GUI as well as step-by-step instructions for performing
administrative tasks.
The HP ITO Operator’s Guide to Online Information
is a context-sensitive help system and contains detailed
help for each window of the ITO operator Motif GUI as
well as step-by-step instructions for operator tasks.
The HP ITO Java-based GUI Online Documentation
is available in HTML-format for the ITO Java-based
operator GUI and the ServiceNavigator, and contains
detailed information about general ITO and
12
ServiceNavigator concepts and tasks for the ITO
operator, as well as reference and troubleshooting
information.
The HP OpenView IT/Operations Man Pages
are available online for ITO.
HP OpenView IT/Operations Developer’s Toolkit
If you purchase the HP OpenViewIT/Operations Developer’s T oolkit, you
receive the full ITO documentation set, as well as the following manuals:
The HP OpenView IT/Operations Application Integration Guide
suggests several ways in which external applications
can be integrated into ITO.
The HP OpenView IT/Operations Developer’s Reference
provides an overview of all available application
programming interfaces (APIs).
HP OpenView ECS Designer for NNM and ITO
If you purchase the HP OpenView Event Correlation Services (ECS)
Designer for NNM and ITO, you receive the full ECS Designer
documentation set including the title:
HP OpenView ECS Configuring Circuits for NNM and ITO
which contains information you need to use the ECS
Designer product in the NNM and ITO environments.
Advanced Network Security for HP OpenView IT/Operations
If you purchase the Advanced Network Security (ANS) extension for HP
OpenView IT/Operations , you receive the following additional
documentation:
Advanced Network Security for HP OpenView IT/Operations
provides information for administrators who are
responsible for installing, configuring, maintaining,
and troubleshooting ANS.
Electronic Version of the Manuals
All manuals except the HP OpenView IT/Operations Software Release
Notes are also included as Portable Document Format (PDF) files in the
appropriate documentation software bundle. See the HP OpenView
13
IT/Operations Installation Guide for the Management Server for general
installation instructions using swinstall. The manuals are installed
into the following directory on the management server:
/opt/OV/doc/<LANG>/OpC/
Alternatively, you can download the manuals from the following web
site:
http://ovweb.external.hp.com/lpe/doc_serv
Or, view them in HTML format at:
http://docs.hp.com
ITO DynaText Library
The ITO DynaText Library is a collection of ITO manuals in online
format based on DynaText. DynaText is an application for viewing,
searching, printing, and annotating your online library. The browser and
the manuals are available in the appropriate ITO documentation
software bundle. See theHP OpenV iew IT/Operations Installation Guide
for the Management Server for general installation instructions using
swinstall. Once the bundle is installed, you can open the library by
selecting Online Manuals from the Help menu of any primary ITO
window.
14
Using the Online Help System
The ITO Motif GUI Online Help System
ITO's Motif GUI online information consists of two separate volumes,
one for operators and one for administrators. In the operator's volume,
you will find the HP OpenView IT/Operations Quick Start describing the
main operator windows. Both volumes include:
❏ information you need to perform tasks, whether you are an operator
or an administrator
❏ popup menus, reference information about ITO icons, accessible with
just a point and click on the right mouse button
❏ information about errors displayed in the ITO-Error Information
window. Y ou can get help either when the error occurs or by using the
message number provided to perform a keyword search within the
help system
❏ an index search utility that leads you directly to the desired topic
❏ a glossary of terms that are important to users of ITO
❏ help on help for users just getting started with online information
systems
❏ a printing facility, which allows you to print any or all topics in the
help system (a HP LaserJet printer is required to print graphics)
You can access the help system in any of the following ways:
❏ in any active text field or on any active button, press the F1 key,
❏ click the Help button in the bottom of any window
❏ open the drop-down Help menu from the menu bar
❏ click a symbol and use the right-hand mouse button to access the
Help menu
You can then select task lists which are arranged by activity, or window
and field lists. You can access any topic in the help volume from every
help screen. Hyperlinks provide related information on other help topics.
15
You can also get context sensitive help in the Message Browser and
Message Source Templates window. After selecting Help: On
Context from the menu, the cursor changes into a question mark which
you can then position over the area on which you want help. When you
click the mouse button, the required help page is displayed in its help
window.
The ITO Java-based GUI and OV ServiceNavigator Online Documentation
The ITO Java-based GUI online documentation helps operators to
become familiar with and use the ITO product. The following
information is included:
❏ Tasks—Step-by-step instructions for using ITO and the OV
ServiceNavigator
❏ Concepts—An introduction to the key concepts and features of ITO
and the OV ServiceNavigator.
❏ References—Detailed information to help operators maximize their
use of ITO and the OV ServiceNavigator.
❏ Troubleshooting—Solutions to common problems you may
encounter while using ITO or the OV ServiceNavigator.
❏ Index—An index to help operators quickly find the information they
need.
To view any topic, open the appropriate folders in the frame on the left
and click on the topic title. Hyperlinks provide related information on
other help topics.
Access the help system by selecting Help: Contents from the main
menu of the Java GUI. A web browser opens and displays the help
contents. Note that you must first configure ITO to use your preferred
browser, see the HP OpenView IT/Operations Installation Guide for the
Management Server for more information.
16
Contents
1. Prerequisites for Installing ITO Agent Software
Managed Node Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
2. Installing ITO Agents on the Managed Nodes
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
General Installation Tips for Managed Nodes. . . . . . . . . . . . . . . . . . . . .47
Installation Tips to be Performed on the Management Server . . . . . .50
Installation Tips for UNIX Managed Nodes. . . . . . . . . . . . . . . . . . . . .50
Installation Tips for AIX Managed Nodes . . . . . . . . . . . . . . . . . . . . . .52
Installation Tips for AIX Managed Nodes Running SP2/HACMP . . .56
Installation Tips for DEC Alpha NT Managed Nodes . . . . . . . . . . . . .61
Installation Tips for Digital UNIX Managed Nodes. . . . . . . . . . . . . . .62
Installation Tips for DYNIX/ptx Managed Nodes . . . . . . . . . . . . . . . .63
Installation Tips for HP-UX 10.x and 11.x Managed Nodes . . . . . . . .63
Installation Tips for IRIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . .70
Installation Tips for MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . .70
Installation Tips for NCR UNIX SVR4 Managed Nodes . . . . . . . . . . .74
Installation Tips for Novell NetWare Managed Nodes . . . . . . . . . . . .75
Installation Tips for Olivetti UNIX Managed Nodes . . . . . . . . . . . . . .88
Installation Tips for OS/2 Managed Nodes. . . . . . . . . . . . . . . . . . . . . .89
Installation Tips for Pyramid DataCenter/OSx Managed Nodes . . . .92
Installation Tips for SCO OpenServer Managed Nodes . . . . . . . . . . .93
Installation Tips for SCO UnixWare Managed Nodes . . . . . . . . . . . . .93
Installation Tips for SINIX Managed Nodes . . . . . . . . . . . . . . . . . . . .94
Installation Tips for Solaris Managed Nodes . . . . . . . . . . . . . . . . . . . .95
Installation Tips for Windows NT Systems . . . . . . . . . . . . . . . . . . . . .99
3. File Tree Layouts on the Managed-Node Platforms
17
Contents
File Tree Layout on AIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . . . 118
Standalone System or NFS Cluster Server on AIX. . . . . . . . . . . . . . 118
NFS Cluster Client on AIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
ITO Default Operator on AIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
System Resources Adapted by ITO on AIX . . . . . . . . . . . . . . . . . . . . 119
File Tree Layout on DEC Alpha NT Manged Nodes . . . . . . . . . . . . . . 120
ITO Default Operator on DEC Alpha NT Managed Nodes . . . . . . . 120
System Resources Adapted by ITO on DEC
Alpha NT Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
File Tree Layout on Digital UNIX Managed Nodes. . . . . . . . . . . . . . . 122
Standalone Systems or NFS Cluster Servers on Digital UNIX . . . . 122
NFS Clients on Digital UNIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
The ITO Default Operator on Digital UNIX . . . . . . . . . . . . . . . . . . . 123
System Resources Adapted by ITO on Digital UNIX . . . . . . . . . . . . 124
File Tree Layout on HP-UX 10.x and 11.x Managed Nodes . . . . . . . . 125
NFS Cluster Servers on HP-UX 10.x. . . . . . . . . . . . . . . . . . . . . . . . . 125
NFS Cluster Client on HP-UX 10.x . . . . . . . . . . . . . . . . . . . . . . . . . . 126
The ITO Default Operator on HP-UX 10.x and 11.x. . . . . . . . . . . . . 127
System Resources Adapted by ITO on HP-UX 10.x and 11.x. . . . . . 127
File Tree Layout on MPE/iX Managed Nodes . . . . . . . . . . . . . . . . . . . 128
ITO Default Operator on MPE/iX . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
System Resources Adapted by ITO on MPE/iX. . . . . . . . . . . . . . . . . 128
ARPA-to-NS Node-Name Mapping for MPE/iX. . . . . . . . . . . . . . . . . 128
File Tree Layout on NCR UNIX SVR4 Managed Nodes . . . . . . . . . . . 131
Standalone System or NFS Cluster Server on NCR UNIX SVR4 . . 131
NFS Cluster Client on NCR UNIX SVR4 . . . . . . . . . . . . . . . . . . . . . 131
The ITO Default Operator on NCR UNIX SVR4. . . . . . . . . . . . . . . . 132
System Resources Adapted by ITO on NCR UNIX SVR4. . . . . . . . . 132
File Tree Layout on Novell NetWare Managed Nodes. . . . . . . . . . . . . 133
ITO Default Operator on Novell NetWare. . . . . . . . . . . . . . . . . . . . . 133
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Contents
System Resources adapted by ITO on Novell NetWare. . . . . . . . . . .134
File Tree Layout on Olivetti UNIX Managed Nodes. . . . . . . . . . . . . . .135
Standalone Systems or NFS Cluster Servers on Olivetti UNIX . . . .135
NFS Cluster Clients on Olivetti UNIX . . . . . . . . . . . . . . . . . . . . . . . .136
The ITO Default Operator on Olivetti UNIX . . . . . . . . . . . . . . . . . . .136
System Resources Adapted by ITO on Olivetti UNIX . . . . . . . . . . . .137
File Tree Layout on OS/2 Manged Nodes. . . . . . . . . . . . . . . . . . . . . . . .138
ITO Default Operator on OS/2 Managed Nodes. . . . . . . . . . . . . . . . .138
System Resources adapted by ITO on OS/2 Managed Nodes . . . . . .138
File Tree Layout on Pyramid DataCenter/OSx Managed Nodes . . . . .139
Standalone Systems or NFS Cluster Servers on Pyramid DataCenter/
OSx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
NFS Cluster Clients on Pyramid DataCenter/OSx . . . . . . . . . . . . . .140
The ITO Default Operator on Pyramid DataCenter/OSx . . . . . . . . .140
System Resources Adapted by ITO on Pyramid DataCenter/OSx . .141
File Tree Layout on SCO OpenServer Managed Nodes . . . . . . . . . . . .142
Standalone Systems or NFS Cluster Servers on SCO OpenServer. .142
NFS Cluster Clients on SCO OpenServer. . . . . . . . . . . . . . . . . . . . . .143
The ITO Default Operator on SCO OpenServer. . . . . . . . . . . . . . . . .143
System Resources Adapted by ITO on SCO OpenServer. . . . . . . . . .144
File Tree Layout on SCO UnixWare Managed Nodes . . . . . . . . . . . . . .145
Standalone Systems or NFS Cluster Servers on SCO UnixWare . . .145
NFS Cluster Clients on SCO UnixWare . . . . . . . . . . . . . . . . . . . . . . .146
The ITO Default Operator on SCO UnixWare . . . . . . . . . . . . . . . . . .146
System Resources Adapted by ITO on SCO UnixWare . . . . . . . . . . .147
File Tree Layout on Sequent DYNIX/ptx Managed Nodes . . . . . . . . . .148
Standalone Systems or NFS Cluster Servers
on Sequent DYNIX/ptx. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
NFS Cluster Clients on DYNIX/ptx . . . . . . . . . . . . . . . . . . . . . . . . . .149
The ITO Default Operator on Sequent DYNIX/ptx . . . . . . . . . . . . . .149
19
Contents
System Resources Adapted by ITO on Sequent DYNIX/ptx. . . . . . . 150
File Tree Layout for Silicon Graphics IRIX . . . . . . . . . . . . . . . . . . . . . 151
Standalone Systems or NFS Cluster Servers on SGI IRIX . . . . . . . 151
NFS Cluster Client on SGI IRIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
The ITO Default Operator on SGI IRIX . . . . . . . . . . . . . . . . . . . . . . 152
System Resources Adapted by ITO on SGI IRIX . . . . . . . . . . . . . . . 152
File Tree Layout on SINIX Managed Nodes. . . . . . . . . . . . . . . . . . . . . 154
Standalone Systems or NFS Cluster Servers on SINIX. . . . . . . . . . 154
NFS Cluster Clients on SINIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
The ITO Default Operator on SINIX . . . . . . . . . . . . . . . . . . . . . . . . . 155
System Resources Adapted by ITO on SINIX . . . . . . . . . . . . . . . . . . 156
File Tree Layout on Solaris Managed Nodes . . . . . . . . . . . . . . . . . . . . 157
Standalone Systems or NFS Cluster Servers on Solaris . . . . . . . . . 157
NFS Cluster Client on Solaris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
The ITO Default Operator on Solaris . . . . . . . . . . . . . . . . . . . . . . . . 158
Solaris System Resources Adapted by ITO . . . . . . . . . . . . . . . . . . . . 158
File Tree Layout on Windows NT Managed Nodes . . . . . . . . . . . . . . . 160
ITO Default Operator on Windows NT . . . . . . . . . . . . . . . . . . . . . . . 161
System Resources Adapted by ITO on Windows NT. . . . . . . . . . . . . 161
4. Software Maintenance on Managed Nodes
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Installing or Updating ITO Software Automatically . . . . . . . . . . . . . . 167
Manually Activating the ITO Agent on NFS Cluster Clients . . . . . 169
Changing the Communication Type . . . . . . . . . . . . . . . . . . . . . . . . . 170
De-installing ITO Software from Managed Nodes. . . . . . . . . . . . . . . . 173
Manually De-installing ITO Software from AIX Managed Nodes . . 175
Manually De-installing ITO Software from HP-UX Managed Nodes . .
175
20
Contents
Manually De-installing ITO Software from OS/2 Managed Nodes. .175
Manually De-installing ITO Software from Solaris, NCR, and SINIX
Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Manually De-installing ITO Software from Windows NT Managed
Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Manually De-activating the ITO Agent on an NFS Cluster Client. .176
Managing ITO Agent Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Debugging Software (De-)Installation on Managed Nodes. . . . . . . . . .181
Enabling (De-)Installation Debugging . . . . . . . . . . . . . . . . . . . . . . . .181
5. Configuring ITO
Preconfigured Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Message Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
The Message Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Message Ownership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Template Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
ITO Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Windows NT Applications (Intel & DEC Alpha-based) . . . . . . . . . . .209
Novell NetWare Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
OS/2 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Event Correlation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Logfile Encapsulation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
SNMP Trap and Event Interception . . . . . . . . . . . . . . . . . . . . . . . . . .243
ITO Message Interception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
MPE/iX-console Message Interception . . . . . . . . . . . . . . . . . . . . . . . .245
Monitored Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Templates for External Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . .259
General Configuration Tips Regarding File Names. . . . . . . . . . . . . .260
21
Contents
Database Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Reports for Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Reports for Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Long-term Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Report Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Flexible-management Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Templates for Flexible Management . . . . . . . . . . . . . . . . . . . . . . . . . 267
Time Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Example Templates for Flexible Management . . . . . . . . . . . . . . . . . 286
Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Environment Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
SNMP Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Logfile, Console, and ITO Interface Templates. . . . . . . . . . . . . . . . . 294
Threshold Monitor Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Broadcast Applications and User Interface. . . . . . . . . . . . . . . . . . . . 296
Time Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
6. Installing/Updating the ITO Configuration on the Managed Nodes
Configuration Installation/Update on Managed Nodes . . . . . . . . . . . . 301
Script and Program Distribution to Managed Nodes . . . . . . . . . . . . 301
Distributing the ITO Agent Configuration to the Managed Nodes . 305
7. Integrating Applications into ITO
Integrating Applications into ITO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Integrating Applications into the Application Desktop . . . . . . . . . . 317
Examples of Application Integration Tasks. . . . . . . . . . . . . . . . . . . . 318
Integrating Applications as Broadcast Commands. . . . . . . . . . . . . . 324
Integrating Applications as Actions. . . . . . . . . . . . . . . . . . . . . . . . . . 325
Integrating Monitoring Applications. . . . . . . . . . . . . . . . . . . . . . . . . 325
Application Logfile Encapsulation . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
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Contents
Application Message Interception. . . . . . . . . . . . . . . . . . . . . . . . . . . .326
Server Message Stream Interface API . . . . . . . . . . . . . . . . . . . . . . . .326
How ITO Starts ITO Applications and
Broadcasts on Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327
SMS Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .328
EMS Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332
8. ITO Language Support
Language Support on the Management Server. . . . . . . . . . . . . . . . . . .335
Language of Messages on Management Server . . . . . . . . . . . . . . . . .335
Internal Processing Character Set on Management Server . . . . . . .335
ITO GUI Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336
Language Support on Managed Nodes. . . . . . . . . . . . . . . . . . . . . . . . . .338
Language of Messages on Managed Nodes. . . . . . . . . . . . . . . . . . . . .338
Character Sets for Internal Processing on Managed Nodes . . . . . . .339
The ASCII Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340
External Character Set on Managed Nodes . . . . . . . . . . . . . . . . . . . .341
Character Sets supported by the Logfile Encapsulator . . . . . . . . . . .343
Character Conversion in ITO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345
English Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345
Japanese Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348
Localized Object Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350
Flexible Management in a Japanese Environment. . . . . . . . . . . . . . . .351
9. An Overview of ITO Processes
Understanding ITO Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .355
Management Server Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356
Managed Node Processes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .360
Process Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .366
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Contents
Secure Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
The RPC Client/Server Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Processes and Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Restrictions and Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . 371
10. Tuning, Troubleshooting, Security, and Maintenance
Performance Tuning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Improving SNMP Management Platform Performance . . . . . . . . . . 375
Improving Database Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Improving ITO’s Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Troubleshooting: Recommended Practices . . . . . . . . . . . . . . . . . . . . . . 378
Troubleshooting: Tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Activating Tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Interpreting the Trace File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
Troubleshooting: Characterizing the Problem . . . . . . . . . . . . . . . . . . . 383
Debug Information for OS/2 Managed Nodes . . . . . . . . . . . . . . . . . . 384
Troubleshooting: General Considerations . . . . . . . . . . . . . . . . . . . . . . 385
Troubleshooting: How ITO Reports Errors. . . . . . . . . . . . . . . . . . . . . . 386
Errors Reported in Logfiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Errors Reported via the Message Browser . . . . . . . . . . . . . . . . . . . . 387
Errors Reported via the GUI Error Dialog Box. . . . . . . . . . . . . . . . . 388
Errors Reported via stderr and stdout. . . . . . . . . . . . . . . . . . . . . . . . 389
Troubleshooting: When you Need More Information. . . . . . . . . . . . . . 390
Troubleshooting: Specific Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
Troubleshooting on the Management Server . . . . . . . . . . . . . . . . . . 391
Troubleshooting on Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . 398
NFS Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Changing Hostnames/IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
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Contents
Changing the Hostname/IP Address of the Management Server . . .425
Changing the Hostname/IP Address of a Managed Node . . . . . . . . .431
ITO Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .435
Network Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437
Port Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .443
ITO Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .450
Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .457
System Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460
On The ITO Management Server . . . . . . . . . . . . . . . . . . . . . . . . . . . .460
On ITO Managed Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .473
License Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477
License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .477
ITO License Maintenance Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . .478
A. ITO Managed Node APIs and Libraries
ITO APIs on Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .483
ITO APIs for Novell NetWare Managed Nodes . . . . . . . . . . . . . . . . . . .484
Writing ITO-enabled NetWare
Loadable Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .484
ITO Managed Node Libraries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486
Include Files on all Managed Nodes . . . . . . . . . . . . . . . . . . . . . . . . . .496
Managed Node Makefiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .497
B. Administration of MC/ServiceGuard
Overview of HP MC/ServiceGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . .500
Introducing MC/ServiceGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501
Glossary of MC/ServiceGuard Terms . . . . . . . . . . . . . . . . . . . . . . . . .501
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Contents
How MC/ServiceGuard Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
Example 1: MC/ServiceGuard Package Switchover . . . . . . . . . . . . . 503
Example 2: MC/ServiceGuard Local Network Switching. . . . . . . . . 505
MC/ServiceGuard Redundant Data and Control Subnets . . . . . . . . 506
MC/ServiceGuard and IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
Portable IP Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508
MC/ServiceGuard and ITO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509
MC/ServiceGuard Support on the Management Server. . . . . . . . . . 509
Troubleshooting ITO in a ServiceGuard Environment . . . . . . . . . . . . 511
ITO SG Logfiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
Maintenance Notes for ITO/NNM and MC/ServiceGuard . . . . . . . . 511
C. ITO Tables and Tablespaces in the Database
ITO Tables in the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
ITO Tables and Tablespace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515
D. ITO Man Pages Listing
Overview of ITO Man Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523
Man Pages in ITO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523
Man Pages for ITO APIs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526
Man Pages for the HP OpenView ServiceNavigator. . . . . . . . . . . . . 526
Man Pages for the ITO Developer’s Kit APIs . . . . . . . . . . . . . . . . . . 526
26
1 Prerequisites for Installing ITO
Agent Software
27
Prerequisites for Installing ITO Agent Software
This chapter lists all supported agents and describes the hardware and
software prerequisites for each type of supported agent. This information
is provided in order to help you select the correct agent platforms to use
as ITO managed nodes. Check the minimum requirements thoroughly
for each agent platform that you expect to install as a managed node.
NOTE In this section, ITO managed nodes are also referred to as ITO agents.
28 Chapter 1
Prerequisites for Installing ITO Agent Software
Managed Node Requirements
Managed Node Requirements
To prepare for the installation of ITO on the managed nodes, make sure
that the chosen managed nodes satisfy the following hardware and
software requirements. This section is split into the following sections:
• Hardware requirements
• Software requirements
Hardware Requirements
This section explains what hardware requirements exist for given agent
platforms.
Novell NetWare Hardware Requirements
The Novell NetWare systems you select as managed nodes must meet
the following hardware requirements:
• Novell NetWare 4.1 Server or higher (Novell SMP is not supported)
• 10 MB disk space on each NetWare server in the SYS: volume
• 20 MB disk space for the software depot on the NetWare depot server
in the SYS:volume
• 7 MB additional free RAM on the NetWare server (4 MB for the ITO
agent, 1 MB for TI-RPC, and 0.5 to 2 MB for the NetWare
Management Agent and XCONSOLE). At least 32 MB of server RAM
is suggested for fair performance.
• 16 MB additional free RAM for the ITO agent if you are using
NetWare SFT III file servers
OS/2 Hardware Requirements
The OS/2 systems you select as managed nodes must meet the following
hardware requirements:
❏ 10 MB disk space free
(About 20 MB required during software installation.)
Chapter 1 29
Prerequisites for Installing ITO Agent Software
Managed Node Requirements
❏ The ITO agent must be installed on an HPFS partition: FAT
partitions are not supported for ITO Agent installation and operation.
❏ Additional swap space: none
❏ Additional RAM: 4MB
UNIX Hardware Requirements
The UNIX systems you select as managed nodes must meet the following
hardware requirements:
❏ 10 MB disk space free
(About 20 MB is required during software installation.)
❏ Additional swap space: none
❏ Additional RAM: none
NOTE Only PA-RISC version 1.1 is supported on HP-UX 10.x managed nodes.
Windows NT Hardware Requirements
The Windows NT systems you select as managed nodes must meet the
following minimum hardware requirements:
❏ Windows NT 4.0 Workstation or Server
• Windows NT 4.0 Server: 16 MB Memory
• Windows NT 4.0 Workstation: 12 MB Memory
❏ 10 MB disk space on local NTFS disk
❏ During installation, an additional 10 MB of disk space is required on
the local C: drive
Software Requirements
This section lists the specific versions of the various agent operating
systems that are supported by ITO and also provides information
concerning how the software requirements for agents vary according to
the specific operating system. In addition, this section explains what
requirements exist for communication software (DCE and NCS) for each
agent platform.
30 Chapter 1
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