Getting Started
HP Business Notebook PC
Document Part Number: 442862-001
April 2007
This guide explains how to set up your hardware and
software, and begin using the computer in Windows®.
Enhanced for Accessibility
© Copyright 2007 Hewlett-Packard Development Company, L.P.
Windows is a U.S. registered trademark of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the
express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Getting Started
HP Business Notebook PC
First Edition: April 2007
Document Part Number: 442862-001
Product notice
This user guide describes features that are common to most models.
Some features may not be available on your computer.
Contents
1 First-time setup
Identifying required hardware . . . . . . . . . . . . . . . 1–1
Setting up the computer. . . . . . . . . . . . . . . . . . . . 1–2
Step 1: Insert the battery . . . . . . . . . . . . . . . . 1–2
Step 2: Connect the computer to external
power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Step 3: Turn on the computer . . . . . . . . . . . . . 1–4
Step 4: Set up the software. . . . . . . . . . . . . . . 1–5
Step 5: Create recovery discs (recommended) . 1–5
2 Quick tour
Identifying required hardware . . . . . . . . . . . . . . . 2–1
Top components . . . . . . . . . . . . . . . . . . . . . . 2–2
Front components . . . . . . . . . . . . . . . . . . . . . 2–4
Left-side components . . . . . . . . . . . . . . . . . . . 2–4
Right-side components . . . . . . . . . . . . . . . . . . 2–5
Rear components . . . . . . . . . . . . . . . . . . . . . 2–5
Bottom components . . . . . . . . . . . . . . . . . . . . 2–6
Wireless antennae . . . . . . . . . . . . . . . . . . . . 2–7
3Next steps
Protecting the computer . . . . . . . . . . . . . . . . . . . . 3–1
Protecting the computer from viruses . . . . . . . . 3–1
Protecting your system files . . . . . . . . . . . . . . . 3–2
Protecting your privacy . . . . . . . . . . . . . . . . . 3–2
Protecting the computer from power surges. . . . 3–2
Using the computer safely . . . . . . . . . . . . . . . 3–3
Getting Started iii
Contents
Connecting to a computer network . . . . . . . . . . . . 3–4
Installing additional hardware and software . . . . . 3–4
Identifying and installing hardware . . . . . . . . . 3–4
Locating and installing software . . . . . . . . . . . 3–5
Updating the software installed on the computer. . . 3–6
Finding the user guides . . . . . . . . . . . . . . . . . . . . 3–6
Turning off the computer correctly. . . . . . . . . . . . . 3–6
Removing the battery . . . . . . . . . . . . . . . . . . . . . 3–7
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . 4–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . 4–1
The computer is unable to start up . . . . . . . . . . 4–1
The computer screen is blank . . . . . . . . . . . . . 4–2
Software is functioning abnormally . . . . . . . . . 4–3
The computer is turned on but not responding. . 4–4
The computer is unusually warm . . . . . . . . . . . 4–4
An external device is not working . . . . . . . . . . 4–5
The WLAN connection is not working . . . . . . . 4–5
Help and Support. . . . . . . . . . . . . . . . . . . . . . . . 4–6
Contacting technical support . . . . . . . . . . . . . . . . 4–7
A Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . A–1
Backing up your information . . . . . . . . . . . . . . . . A–2
When to back up . . . . . . . . . . . . . . . . . . . . . A–2
Backup suggestions . . . . . . . . . . . . . . . . . . . . A–2
Backing up specific files or folders. . . . . . . . . . A–3
Backing up the entire hard drive . . . . . . . . . . . A–4
Creating recovery points . . . . . . . . . . . . . . . . A–4
Scheduling backups . . . . . . . . . . . . . . . . . . . A–5
Performing a recovery. . . . . . . . . . . . . . . . . . . . . A–5
Performing a recovery from the recovery
discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6
Performing a recovery from the hard drive . . . . A–6
iv Getting Started
B Specifications
Operating environment . . . . . . . . . . . . . . . . . . . . B–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . B–2
Index
Contents
Getting Started v
Identifying required hardware
To set up the computer for the first time, you will need the
computer, the AC adapter, the power cord, and the primary
battery.
Components included with the computer may vary by region and
✎
by model.
1
First-time setup
Component Component
Power cord
1
AC adapter
2
Use only the AC adapter provided with the computer or one
✎
approved for this computer.
The modem cable is required only for dial-up networking.
Primary battery
3
Modem cable (select models only)
4
✎
Getting Started 1–1
First-time setup
Setting up the computer
Computer setup involves the following tasks:
1. Inserting the battery into the computer
2. Connecting the computer to external power
The battery begins to charge.
✎
3. Turning on the computer
4. Setting up the software
5. Creating recovery discs (recommended)
Refer to Appendix A, “Backup and recovery,” for
✎
instructions.
CAUTION: Reduce the risk of file corruption by observing the following
Ä
practices during the hardware and software setup procedures:
■ Do not unplug the computer from external power.
■ Do not shut down the computer or initiate Sleep or Hibernation.
Step 1: Insert the battery
To insert a primary battery:
1. Turn the computer upside down on a flat surface, with the
battery bay toward you.
2. Slide the battery 1 into the battery bay until it is seated.
The battery release latches 2 automatically lock the
battery into place.
1–2 Getting Started
Step 2: Connect the computer to external power
Power cords and AC outlets vary in appearance by region and
✎
country.
To connect the computer to external AC power:
1. Plug the AC adapter into the power connector 1 on the
computer.
2. Plug the power cord into the AC adapter 2.
3. Plug the other end of the power cord into an AC outlet 3.
First-time setup
When the computer receives AC power, the battery begins
to charge and the battery light (on the front of the computer)
turns on. When the battery is fully charged, the battery light
turns off.
Leave the computer connected to external power until the
battery is fully charged and the battery light turns off.
A partially charged new battery can run the computer after
✎
software setup is complete, but battery charge displays will
not be accurate until the new battery has been fully charged.
Getting Started 1–3
First-time setup
Step 3: Turn on the computer
To open the computer:
1. Slide the display release latch 1 to the right to release
the display.
2. Raise the display 2.
To turn on the computer:
» Press the power button 1.
The power light on the power button 2 turns on.
1–4 Getting Started
Step 4: Set up the software
After the computer is turned on, it will go through software
setup. Follow the on-screen instructions to set up the software.
Note the following points:
■ After you respond to the setup prompt, you must complete
the entire setup process without interruption. Setup time
varies.
■
During software setup, the computer may pause
periodically for several minutes. These normal pauses
are indicated by an hourglass icon.
CAUTION: If you are prompted to select an operating system language,
Ä
choose carefully. On some models, the languages that you do not choose
are deleted from the system and cannot be restored during software setup.
To register the operating system and the computer during software
✎
setup, the computer must be connected by an RJ-45 (network) cable
to an existing network that has access to the Internet. If you do not
register during software setup, you can do so at any time after
software setup is complete.
First-time setup
Step 5: Create recovery discs (recommended)
You can create a set of recovery discs of your full factory
image using HP Backup & Recovery Manager. You can use
the recovery discs to start up (boot) the computer and restore
the operating system and software programs to factory
settings in case of system failure or instability.
Refer to Appendix A, “Backup and recovery,” for detailed
instructions.
Getting Started 1–5
Identifying required hardware
Components included with the computer may vary by region and
✎
model. The illustrations in this chapter identify the standard features
included on most computer models.
2
Quick tour
Getting Started 2–1
Quick tour
Top components
Lights
Component Component
Wireless lights (2)*
1
Power lights (2)†
2
Battery light
3
Drive light
4
Caps lock light
5
*The 2 wireless lights display the same information. The light on the wireless
button is visible only when the computer is open.
The wireless light on the front of the computer is visible whether the
computer is open or closed.
†The 2 power lights display the same information. The light on the power
button is visible only when the computer is open. The power light on the front
of the computer is visible whether the computer is open or closed.
2–2 Getting Started
Num lock light
6
Volume mute light
7
Volume down light
8
Volume up light
9
Buttons, switches and fingerprint reader
Component Component
Powe r butt on
1
Right pointing stick button
9
Quick tour
Info button
2
Wireless button
3
Presentation button
4
Volume mute button
5
Volume scroll zone
6
Internal microphone
7
Pointing stick
8
Getting Started 2–3
HP Fingerprint Sensor
-
(fingerprint reader)
TouchPad scroll zone
q
Right TouchPad button
w
Left TouchPad button
=
TouchPad
>
Left pointing stick button
?
Quick tour
Front components
Component Component
Wireless light
1
Powe r li ght
2
Battery light
3
Drive light
4
Speakers (2)
5
6
7
8
9
Left-side components
Component Component
Vent
1
5
Infrared port
Media Card Reader
Display release latch
Bluetooth compartment
Audio-out (headphone) jack
USB ports (2)
2
1394 port
3
Audio-in (microphone) jack
4
2–4 Getting Started
PC Card slot
6
PC Card eject button
7
Right-side components
Component Component
Smart card reader
1
4
Quick tour
RJ-45 (network) jack
MultiBay optical drive
2
3
USB port
5
Rear components
Component Component
Security cable slot
1
Power connector
2
3
4
RJ-11 (modem) jack
S-Video-out jack
External monitor port
Getting Started 2–5
Quick tour
Bottom components
Component Component
Bluetooth® compartment
1
Vents (5)
2
WLAN module compartment
3
Battery release latches (2)
4
Battery bay
5
2–6 Getting Started
Docking connector
6
Accessory battery connector
7
Memory module compartment
8
Hard drive bay
9
Wireless antennae
Component Component
Quick tour
WLAN antennae (3)*
1
*The antennae are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennae free from
obstructions.
To see wireless regulatory notices, refer to the section of the
✎
Regulatory, Safety and Environmental Notices that applies to your
country or region. These notices are located in Help and Support.
Getting Started 2–7
WWAN antennae (2)*
2
Protecting the computer
The information in this section explains how your computer
can be protected from damage caused by a virus, a security
breach, a power surge, unsafe operation, or system failure.
Protecting the computer from viruses
When you use the computer for e-mail, network, or Internet
access, you expose it to computer viruses that can disable the
operating system, applications, or utilities or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and
in most cases, repair any damage they have caused. To
provide ongoing protection against newly discovered viruses,
antivirus software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■ Your version of Norton Internet Security includes 60 days
of free updates. It is strongly recommended that you
protect the computer against new viruses beyond 60 days
by purchasing extended update service.
For information about using and updating Norton Internet
■
Security and for purchasing extended update service,
select Start > All Programs > Norton Internet Security >
Help and Support.
■
To access Norton Internet Security, select Start > All
Programs > Norton Internet Security.
3
Next steps
Getting Started 3–1
Next steps
Protecting your system files
The HP Backup & Recovery Manager provides several ways
to back up the system and to recover optimal system
functionality. Refer to Appendix A, “Backup and recovery,”
for additional information.
Protecting your privacy
When you use the computer for e-mail, network, or Internet
access, it is possible for unauthorized persons to obtain
information about you or the computer.
To optimize the computer’s privacy protection features,
observe these practices:
■ Keep the operating system and software updated. Many
software updates contain security enhancements.
Use a firewall. Firewall software monitors incoming traffic
■
on the computer to block messages that do not meet
specific security criteria. Some firewalls also monitor
outgoing traffic.
Protecting the computer from power surges
To protect the computer from the power surges that may be
caused by an uncertain power supply or an electrical storm,
observe these practices:
■ Plug the computer power cord into an optional,
high-quality surge protector. Surge protectors are
available from most computer or electronics retailers.
During an electrical storm, either run the computer on
■
battery power or shut down the computer and unplug
the power cord.
■
If applicable to your location, provide surge protection
on the modem cable that connects the modem to a
telephone line. Telephone line surge protectors are
available from most computer or electronic retailers in
some regions.
3–2 Getting Started
Using the computer safely
WARNING: To reduce the risk of electric shock or damage to
Å
your equipment, observe these practices:
■ Plug the power cord into an AC outlet that is easily accessible
at all times.
■
Disconnect power from the computer by unplugging the power
cord from the AC outlet (not by unplugging the power cord from
the computer).
■
If provided with a 3-pin attachment plug on your power cord, plug
the cord into a grounded (earthed) 3-pin outlet. Do not disable the
power cord grounding pin, for example, by attaching a 2-pin
adapter. The grounding pin is an important safety feature.
WARNING: To reduce the risk of serious injury, read the Safety and
Å
Comfort Guide. It describes proper workstation setup and proper posture,
health, and work habits for computer users. The Safety and Comfort Guide
also provides important electrical and mechanical safety information. This
guide is available on the Web at http://www.hp.com/ergo and in Help
and Support. To access the guide in Help and Support, select Start > Help
and Support > User Guides.
Next steps
WARNING: To avoid potential discomfort or burns, do not block the air
Å
vents or place the computer on your lap for extended periods. Also, do not
allow the AC adapter to contact the skin for extended periods during
operation. The computer is designed to run demanding applications
at full power. As a result of increased power consumption, it is normal for
the computer and the AC adapter to feel warm or hot when used
continuously. The computer and the AC adapter comply with the
user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
WARNING: To reduce potential safety issues, use only the AC adapter
Å
or battery provided with the computer, a replacement AC adapter or
battery provided by HP, or a compatible AC adapter or battery purchased
as an accessory from HP.
For more safety and regulatory information, and for battery
disposal information, refer to the Regulatory, Safety and
Environmental Notices located in Help and Support. To
access the notices in Help and Support, select Start > Help
and Support > User Guides.
Getting Started 3–3
Next steps
Connecting to a computer network
The computer has the following networking capabilities:
■ Local area network (LAN)
■
Wireless local area network (WLAN)
■
Wireless wide area network (WWAN)
■
Bluetooth®
If you plan to connect the computer to a home office LAN or
WLAN, refer to Help and Support for information on
networking. If you need assistance to connect to a company
LAN or WLAN, contact your network administrator.
The computer display must be open before you can connect to
✎
a wireless network.
For information on activating broadband wireless service,
refer to the mobile network operator information included
with your computer.
You can create a personal area network (PAN) to connect
to other Bluetooth-enabled devices, such as computers,
telephones, printers, headsets, speakers, and cameras. For
information on using a Bluetooth device, refer to Bluetooth
online Help.
Installing additional hardware and software
Identifying and installing hardware
To see a list of hardware installed on the computer, follow
these steps:
1. S e l e c t Start > Computer > System properties.
2. In the left pane, click Device Manager.
Windows includes the User Account Control feature to improve
✎
the security of your computer. You may be prompted for your
permission or password for tasks such as installing applications,
running utilities, or changing Windows settings. Refer to Windows
online Help for more information.
3–4 Getting Started
You can also add hardware or modify your device
configurations using Device Manager.
To install additional hardware, such as an optional printer,
follow the instructions provided by the hardware
manufacturer to install the device and any required drivers.
Locating and installing software
The computer includes software that is provided in the
following forms:
■ Preinstalled on your hard drive. To see a list of the
ready-to-use software preinstalled on the computer, follow
these steps:
1. C l i c k Start > All Programs.
2. Click the program you want to open.
■ Provided on a CD or DVD. To install a software program
f
rom a disc, follow these steps:
1. Insert the disc into your optical drive.
2. When the installation wizard opens, follow the
on-screen instructions.
Next steps
3. Restart the computer if prompted to do so.
■ Preloaded software. This is software provided on the
hard drive but not ready to use. To locate or install
preloaded software or drivers, follow these steps:
1. S e l e c t Start > All Programs > Software Setup.
2. Follow the on-screen instructions and select the check
box next to the software program or driver you want
to install.
For details about using software included with the computer, refer
✎
to the software manufacturer’s instructions, which may be provided
on disc, as online Help files, or on the manufacturer’s Web site.
Getting Started 3–5
Next steps
Updating the software installed on the computer
Most software, including the operating system, is updated
frequently by the manufacturer or provider. Important updates
to the software included with the computer may have been
released since the computer left the factory.
Some updates may affect the way the computer responds to
optional software or external devices. Many updates provide
security enhancements.
Update the operating system and other software provided on
the computer as soon as the computer is connected to the
Internet.
» To access update links for the operating system and other
software provided on the computer, select Start > Help
and Support.
Finding the user guides
User guides, regulatory and safety notices, and other
information resources about using the computer are available
through Help and Support.
To access the user guides:
» Select Start > Help and Support > User Guides.
Turning off the computer correctly
Whenever possible, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
clicking Start, clicking the arrow next to the Lock button,
and then clicking Shut Down.
3–6 Getting Started
If you are unable to turn off the computer with these
procedures, try the following emergency shutdown
procedures in the sequence provided:
CAUTION: Using one of the following emergency shutdown procedures
Ä
will result in the loss of unsaved information.
■ Press ctrl+alt+delete. Then, in the lower-right corner of the
screen, click the Power button.
Press and hold the power button for at least 5 seconds.
■
Disconnect the computer from external power and remove
■
the battery.
Removing the battery
To remove a primary battery:
1. Turn the computer upside down on a flat surface, with the
battery bay toward you.
2. Slide the right-hand battery release latch 1 to the right,
and then release the latch.
3. Slide and hold the left-hand battery release latch 2 to the
right.
4. Remove the battery 3 from the computer.
Next steps
Getting Started 3–7
Troubleshooting resources
If you experience computer problems, perform these
troubleshooting steps in the order provided until the problem
is resolved:
■ Refer to “Quick troubleshooting,” the next section in this
chapter.
Access additional information about the computer and
■
Web site links through Help and Support. Select Start >
Help and Support.
Although many checkup and repair tools require an
✎
Internet connection, other tools can help you fix a
problem when the computer is offline.
■
Contact technical support for further assistance.
Quick troubleshooting
4
Troubleshooting
The computer is unable to start up
To turn on the computer, press the power button. When the
computer is turned on, the power light turns on.
If the computer and the power light are not turned on when
you press the power button, adequate power may not be
available to the computer.
The following suggestions may help you determine why the
computer will not start up:
■ If the computer is plugged into an AC outlet, be sure that
the AC outlet is providing adequate power by plugging
another electrical device into the outlet.
Getting Started 4–1
Troubleshooting
■ If the power light on the front of the computer is blinking
rapidly, replace the AC adapter with one having a higher
power rating, and then plug the adapter into an AC
outlet.
✎
■
If the computer is running on battery power or is plugged
into an external power source other than an AC outlet,
plug the computer into an AC outlet using the AC
adapter. Be sure the power cord and AC adapter
connections are secure.
■ If the computer is running on battery power, try the
following procedures in the sequence provided:
❏ If the battery light on the front of the computer is
❏
Use only the AC adapter provided with the computer
or one approved for this computer.
blinking, the battery has reached a low battery level,
which may not allow the computer to start up. Plug the
computer into an AC outlet using the AC adapter, start
the computer, and allow the battery to charge.
Remove the primary battery and optional accessory
battery (if applicable) and plug the computer into an
AC outlet using the AC adapter. If you can turn the
computer on, one of the batteries may need to be
replaced.
The computer screen is blank
If the computer is on but the screen is blank: the computer
may be in the Sleep state or in Hibernation; the computer
may not be set to display the image on the computer screen;
or the display switch may not be functioning properly.
4–2 Getting Started
Troubleshooting
Try the following suggestions to resolve the issue:
■ To exit Sleep or Hibernation, briefly press the power
button.
Sleep and Hibernation are energy-saving features that
can turn off the display. Sleep and Hibernation can be
initiated by the system while the computer is on but not
in use, or when the computer has reached a low battery
level. To change these and other power settings, select
Start > Control Panel > System and Maintenance >
Power Options.
To transfer the image to the computer screen, press
■
On most models, when an optional external display
device, such as a monitor, is connected to the computer,
the image can be displayed on the computer screen or
the external display, or on both devices simultaneously.
When you press
fn+f4 repeatedly, the image alternates
among the computer display, one or more external
display devices, and simultaneous display on all devices.
■
Press the display switch on the computer to be sure that it
moves freely.
The display switch is normally located on the upper-left
corner of the keyboard.
fn+f4.
Software is functioning abnormally
Follow these suggestions if the software becomes
unresponsive or responds abnormally:
■ Restart the computer by clicking Start, clicking the arrow
next to the Lock button, and then clicking Restart.
If you cannot restart the computer using this procedure,
refer to the next section, “The computer is turned on but
not responding.”
■
Run a virus scan. For information about using the antivirus
resources on the computer, refer to “Protecting the
computer from viruses,” in Chapter 3, “Next steps.”
Getting Started 4–3
Troubleshooting
The computer is turned on but not responding
If the computer is turned on, but not responding to software
or keyboard commands, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
clicking Start, clicking the arrow next to the Lock button,
and then clicking Shut Down.
If you are unable to shut down the computer with this
procedure, try the following emergency shutdown procedures
in the sequence provided:
CAUTION: Using one of the following emergency shutdown procedures
Ä
will result in the loss of unsaved information.
■ Press ctrl+alt+delete. Then, in the lower-right corner of the
screen, click the Power button.
Press and hold the power button for at least 5 seconds.
■
Disconnect the computer from external power and remove
■
the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it
is in use. But if the computer feels unusually warm, it may be
overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the
computer to cool to room temperature. Then be sure to keep
all vents free from obstructions while you are using the
computer.
CAUTION: To prevent overheating, do not obstruct vents. Use the
Ä
computer only on a hard, flat surface. Do not allow another hard surface,
such as such as an adjoining printer, or a soft surface, such as pillows or
thick rugs or clothing, to block airflow.
The fan in the computer starts up automatically to cool internal
✎
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
4–4 Getting Started
An external device is not working
Follow these suggestions if an external device does not
function as expected:
■ Turn on the device as instructed in the device user guide.
Some devices may not be powered by the computer, and
must be turned on before the computer is turned on.
■
Be sure that all device connections are secure.
■
Be sure that the device is receiving electrical power.
■
Be sure that the device, especially if it is an older one, is
compatible with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.
Be sure that the correct drivers are installed and updated.
■
Drivers may be available on a disc included with the
device or on the device manufacturer’s Web site. For
more information about updating drivers, select Start >
Help and Support.
The WLAN connection is not working
Troubleshooting
If a WLAN connection is not working as expected, follow
these suggestions:
■ Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
Be sure that the computer wireless antennae are free from
■
obstructions.
Be sure that the cable or DSL modem and its power cord
■
are properly connected, and the lights are on.
If applicable, be sure that the wireless router (access
■
point) is turned on and properly connected to the DSL or
the cable modem.
Getting Started 4–5
Troubleshooting
■ Disconnect and then reconnect all cables, and turn the
power off and then back on.
For more information on wireless technology, refer to the
✎
information and Web site links provided in Help and Support.
For information on activating broadband wireless service, refer to
✎
the mobile network operator information included with your
computer.
Help and Support
If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help
and Support. Help and Support provides the following
assistance:
■ Information about the computer, such as model and serial
number, installed software, hardware components, and
specifications
Answers to questions about using the computer
■
Product information to help you learn to use the computer
■
and operating system features
Updates for the operating system, device drivers, and
■
software provided on the computer
Checkups for computer functionality
■
Automated and interactive troubleshooting, repair
■
solutions, and system recovery procedures
Links to community forums of IT experts
■
4–6 Getting Started
Contacting technical support
If the computer is connected to the Internet, select Start >
Help and Support > Contact support to get online help
or to access the technical support telephone numbers.
For the fastest possible resolution of your problem, have
the computer and the following information available when
you call or e-mail:
■ Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > System
Information.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration
number.
To display the operating system version number and
registration number, select Start > Help and Support >
System Information. (On some models, the registration
number may be identified in the Operating System table
as the Product Id).
Troubleshooting
Getting Started 4–7
Creating recovery discs
After setting up the computer for the first time, be sure to
create a set of recovery discs of the full factory image. The
recovery discs are used to start up (boot) the computer and
recover the operating system and software to factory settings
in case of system instability or failure.
Note the following guidelines before creating recovery discs:
■ You will need high-quality CD-R, DVD-R, or DVD+R
discs (purchased separately).
Read-write discs, such as CD-RW, DVD+/-RW, and
✎
DVD+/-RW double-layer discs, are not compatible
with Backup and Recovery Manager software.
■
The computer must be connected to AC power during
the process.
■
Only one set of recovery discs can be created per
computer.
Number each disc before inserting it into the optical
■
drive of the computer.
If necessary, you can cancel the disc creation before
■
you have finished creating the recovery discs. The next
time you select Create a set of recovery discs
(Recommended), you will be prompted to continue the
disc creation.
To create a set of recovery discs:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
Backup & Recovery Manager.
2. Click Next.
A
Backup and recovery
Getting Started A–1
Backup and recovery
3. Click Create a set of recovery discs (Recommended), and
then click Next.
4. Follow the on-screen instructions.
Backing up your information
You can only recover files that you have previously backed up. HP
✎
recommends that you use HP Backup & Recovery Manager to
create an entire drive backup as soon as you set up your computer.
With HP Backup & Recovery Manager, you can perform the
following tasks:
■ Backing up your information regularly to protect your
important system files
Creating system recovery points that allow you to reverse
■
undesirable changes to your computer by restoring the
computer to an earlier state
■
Scheduling backups at specific intervals or events
When to back up
■ On a regularly scheduled basis
Set reminders to back up your information
✎
periodically.
■
Before the computer is repaired or restored
■
Before you add or modify hardware or software
Backup suggestions
■ Create a set of recovery discs using HP Backup &
Recovery Manager.
Create system recovery points using HP Backup &
■
Recovery Manager, and periodically copy them to disc.
Store personal files in the Documents folder and back up
■
these folders periodically.
Back up templates stored in their associated programs.
■
A–2 Getting Started
Backup and recovery
■ Save customized settings in a window, toolbar, or menu
bar by taking a screen shot of your settings.
The screen shot can be a time saver if you have to reset
your preferences.
To copy the screen and paste it into a word-processing
document:
1. Display the screen.
2. Copy the screen.
To copy only the active window, press
To copy the entire screen, press
3. Open a word-processing document, and then select
Edit > Paste.
Before you can perform backup and recovery procedures, the
✎
computer must be connected to external power.
Drivers, utilities, and applications installed by HP can be copied
✎
to a CD or to a DVD using HP Backup & Recovery Manager.
Backing up specific files or folders
You can back up specific files or folders to the recovery
partition on the hard drive, to an optional external hard
drive, or to optical discs (CDs or DVDs).
This process will take several minutes, depending on the file size
✎
and the speed of the computer.
To back up specific files or folders:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
Backup & Recovery Manager.
2. Click Next.
3. Click Create or manage backups, and then click Next.
4. Click Back up user created files and folders and then
click Next.
5. Follow the on-screen instructions.
alt+fn+prt sc.
fn+prt sc.
Getting Started A–3
Backup and recovery
Backing up the entire hard drive
When you perform a complete backup of the hard drive, you
are saving the full factory image, including the Windows
operating system, software applications, and all personal
files and folders.
A copy of the entire hard drive image can be stored on another
✎
hard drive, on a network drive, or on recovery discs that you create.
This process may take over an hour, depending on your computer
✎
speed and the amount of data being stored.
To back up your entire hard drive:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
Backup & Recovery Manager.
2. Click Next.
3. Click Create or manage backups, and then click Next.
4. Click Create or manage Entire Drive Backups, and then
click Next.
5. Follow the on-screen instructions.
Creating recovery points
When you back up modifications since your last backup, you
are creating system recovery points. This allows you to save a
snapshot of your hard drive at a specific point in time. You
can then recover back to that point if you want to reverse
subsequent changes made to your system.
The first system recovery point, a snapshot of the entire image,
✎
is automatically created the first time you perform a backup.
Subsequent recovery points make a copy of changes made after
that time.
A–4 Getting Started
HP recommends that you create recovery points at the
following times:
■ Before you add or extensively modify software or
hardware
Periodically, whenever the system is performing optimally
■
Recovering to an earlier recovery point does not affect data files or
✎
e-mails created since that recovery point.
To create a system recovery point:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
Backup & Recovery Manager.
2. Click Next.
3. Click Create or manage backups, and then click Next.
4. Click Create or manage Recovery Points, and then
click Next.
5. Follow the on-screen instructions.
Scheduling backups
Backup and recovery
Use HP Backup Scheduler to schedule backups for the entire
system, for recovery points, or for specific files and folders.
With this tool, you can schedule backups at specific intervals
(daily, weekly or monthly) or at specific events, such as at
system restart or when you dock to an optional docking
station.
To schedule backups:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
HP Backup Scheduler.
2. Follow the on-screen instructions.
Performing a recovery
You can only recover files that you have previously backed up. HP
✎
recommends that you use HP Backup & Recovery Manager to
create an entire drive backup as soon as you set up your computer.
Getting Started A–5
Backup and recovery
HP Backup & Recovery Manager helps you with the following
tasks for safeguarding your information and restoring it in
case of a system failure:
■ Recovering important files—This feature helps you
reinstall important files without performing a full system
recovery.
Performing a full system recovery—With HP Backup &
■
Recovery Manager, you can recover your full factory
image if you experience system failure or instability. HP
Backup & Recovery Manager works from a dedicated
recovery partition on the hard drive or from recovery
discs you create.
Performing a recovery from the recovery discs
To perform a recovery from the recovery discs, follow these
steps:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive and
restart the computer.
3. Follow the on-screen instructions.
Performing a recovery from the hard drive
There are 2 ways to initiate a recovery from the hard drive:
■ From within Windows
■ From the recovery partition
Initiating a recovery in Windows
To initiate a recovery in Windows, follow these steps:
1. Back up all personal files.
2. Select Start > All Programs > HP Backup & Recovery >
Backup & Recovery Manager.
3. Click Next.
4. Click Perform a recovery, and then click Next.
5. Follow the on-screen instructions.
A–6 Getting Started
Backup and recovery
Initiating a recovery from the hard drive recovery partition
To initiate a recovery from the hard drive recovery partition,
follow these steps:
1. Back up all personal files.
2. Restart the computer, and then press
Windows operating system loads.
3. Click a recovery option, and then click Next.
4. Follow the on-screen instructions.
f11 before the
Getting Started A–7
Specifications
Operating environment
The operating environment information in the following table
may be helpful if you plan to use or transport the computer in
extreme environments.
Factor Metric U.S.
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
B
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft
*Pounds per square inch absolute (psia) is a unit of measurement for altitude.
Getting Started B–1
Specifications
Rated input power
The power information in this section may be helpful if you
plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied
by an AC or a DC power source. Although the computer can
be powered from a standalone DC power source, it should
be powered only with an AC adapter or a DC power source
supplied and approved by HP for use with this computer.
The computer is capable of accepting DC power within the
following specifications.
Input power Rating
Operating voltage 19 V dc @ 4.7 A - 90 W
Operating current 4.74 A
This product is designed for IT power systems in Norway with
phase-to-phase voltage not exceeding 240 V rms.
B–2 Getting Started
Index
1394 port,identifying 2–4
A
AC adapter
connecting
identifying
accessory battery connector,
identifying
altitude specifications
antivirus software
audio-in (microphone) jack,
identifying
audio-out (headphone) jack,
identifying
1–3
1–1
2–6
B–1
4–3
2–4
2–4
B
battery
charging
indentifying
inserting
battery bay, identifying
battery light
behavior
identifying
battery light, identifying
battery release latch, identifying
2–6
bays
battery
hard drive
Bluetooth
1–3
1–1
1–2, 3–7
2–6
1–3
2–4
2–2
2–6
2–6
3–4
buttons
2–3
info
left pointing stick
power
presentation
right pointing stick
TouchPad
volume mute
wireless
1–4, 2–3
2–3
2–3
2–3
2–3
C
cables and cords, power 4–1
caps lock light, identifying
compartments
Bluetooth
memory module
WLAN module
computer
turn off
turn on
computer viruses
connecting the computer to
external power
connecting to a computer
network
connectors
accessory battery
docking
power
2–4, 2–6
2–6
2–6
3–6
1–4
4–3
1–3
3–4
2–6
2–5
2–3
2–3
2–2
2–6
Getting Started Index–1
Index
D
devices, external,
troubleshooting
display release latch, identifying
2–4
display, switching image
docking connector, identifying
2–6
drive light, identifying
4–5
4–3
2–2, 2–4
E
environmental specifications
B–1
external devices,
troubleshooting
external monitor port,
identifying
4–5
2–5
F
fingerprint reader, identifying
2–3
Fingerprint Sensor, identifying
2–3
firewalls
3–2
H
hard drive bay, identifying 2–6
Help and Support
Hibernation
humidity specifications
4–6
4–3
B–1
I
IEC 60950 compliance 3–3
image, switching among display
devices
info button, identifying
infrared port
inserting the battery
internal microphone, identifying
2–3
4–3
2–2, 2–3
2–4
1–2, 3–7
J
jacks
audio-in (microphone)
audio-out (headphone)
RJ-11 (modem)
RJ-45 (network) jack
S-Video-out
2–5
2–5
L
labels, service tag 4–7
LAN (local area network)
latches
battery release
display release
left pointing stick button,
identifying
lights
battery
drive
num lock
power
volume down
volume mute light
volume up
wireless
locating user guides
1–3, 2–4
2–2, 2–4
1–4, 2–2, 2–4
2–2, 2–4
2–6
2–4
2–3
2–2
2–2
2–2
2–2
3–6
M
Media Card Reader 2–4
memory module compartment,
identifying
modem
surge protection
modem cable
monitor, external
MultiBay optical drive,
identifying
2–6
3–2
1–1
4–3, 4–5
2–5
2–4
2–4
2–5
3–4
Index–2 Getting Started
Index
N
network jack 2–5
network, connecting computer to
3–4
num lock light, identifying
2–2
O
operating environment
specifications
operating system, version
number
optical drive, MultiBay,
identifying
overheating, computer
B–1
4–7
2–5
3–3, 4–4
P
PC Card slot eject button 2–4
PC Card slot, identifying
pointing stick, identifying
ports
2–4
1394
external monitor
infrared
USB
power
running the computer on
battery
turning on computer
4–1
power button, identifying
power connector
identifying
using
power cord
connecting
identifying
power light
power lights, identifying
2–4
2–4
2–4, 2–5
1–3, 1–4
2–5
1–3
1–3
1–1
1–4, 4–1
2–4
2–3
2–5
1–4,
2–3
2–2,
power surge
presentation button, identifying
2–3
printer
Product Id
3–2
4–5
4–7
R
rated input power specifications
B–2
registration number, operating
system
regulatory information notices
3–3
Regulatory, Safety and
Environmental Notices
right pointing stick button,
identifying
RJ-11 (modem) jack, identifying
2–5
RJ-45 (network) jack, identifying
2–5
4–7
2–3
S
Safety and Comfort Guide 3–3
scroll zone, TouchPad
serial number, computer
service tag
seurity cable slot, identifying
2–5
Sleep
slot, PC Card
smart card reader, identifying
2–5
software
antivirus
setup
updates
speakers, identifying
4–7
4–3
2–4
3–1
1–5
3–6
2–3
2–4
3–3
4–7
Getting Started Index–3
Index
specifications
operating environment
rated input power
S-Video-out jack, identifying
B–1
B–2
2–5
T
technical support 4–7
temperature
safety considerations
specifications
troubleshooting
TouchPad buttons, identifying
2–3
TouchPad scroll zone,
identifying
TouchPad, identifying
traveling with computer
troubleshooting
display problems
external device problems
4–5
Hibernation or Sleep
problems
overheating problems
resources
software problems
virus problems
wireless network problems
4–5
turning off computer
turning on computer
B–1
2–2, 2–3
4–3
4–1
4–3
3–3
4–4
2–3
B–2
4–3
4–4
4–3
3–6
1–4, 4–1
V
vents
identifying
precautions
viruses
antivirus software
computer
volume down light, identifying
2–2
volume mute button, identifying
2–3
volume scroll zone, identifying
2–3
volume up light
identifying
2–4, 2–6
4–4
3–1
4–3
2–2
W
wireless button, identifying 2–3
wireless lights, identifying
2–4
WLAN (wireless local area
network)
WLAN antennae, identifying
2–7
WLAN module compartment,
identifying
WWAN (wireless wide area
network)
WWAN antennae
3–4
2–6
3–4
2–7
2–2,
U
updates, software 3–6
USB ports, identifying
user guides
Index–4 Getting Started
3–6
2–4, 2–5
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