Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 923527-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
2 Getting to know your computer ...................................................................................................................... 5
Special keys ............................................................................................................................................................ 9
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement preliminary requirements ..................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Hard drive .......................................................................................................................................... 33
Power connector cable ...................................................................................................................... 61
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 63
Using Computer Setup ......................................................................................................................................... 63
Using HP Sure Start (select products only) ......................................................................................................... 67
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 68
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69
9 Backing up and recovering ............................................................................................................................ 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 72
Using Windows tools ........................................................................................................................................... 73
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 74
What you need to know before you get started ............................................................. 74
Using the HP Recovery partition (select products only) ................................................. 75
Using HP Recovery media to recover .............................................................................. 75
Changing the computer boot order ................................................................................ 76
vi
Removing the HP Recovery partition (select products only) ......................................... 76
10 Power cord set requirements ...................................................................................................................... 77
Requirements for all countries ............................................................................................................................ 77
Requirements for specic countries and regions ................................................................................................ 77
Index ............................................................................................................................................................. 80
vii
viii
1Product description
CategoryDescription
Product NameHP ENVY x360 15m Convertible PC (model numbers 15m-bp0xx through 15m-bp1xx)
HP ENVY x360 15 Convertible PC (model numbers 15-bp0xx through 15-bp1xx)
ProcessorsFor use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:
●
Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz FSB, 8.0-MB
L3 cache, 15-W)
●
Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz FSB, 6.0-MB
L3 cache, 15-W
For use on all computer models:
●
Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
●
Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB
L3 cache, 15-W
ChipsetIntegrated soldered-on-circuit (SoC)
GraphicsHybrid graphics: NVIDIA™ N17S-G1 (GeForce MX150) graphics subsystem with up to 4096-MB of discrete
video memory (512-MB×16 GDDR3×4 pieces, 1.35-V/3-GHz)
Internal graphics: Intel HD Graphics 620 graphics subsystem with UMA video memory
Support for DX12, high-denition multimedia interface (HDMI), and HD decode (only on computer models
equipped with graphics subsystems with discrete memory)
Support for Optimus (only on computer models equipped with a graphics subsystem with discrete
video memory)
Support for GPU Performance Scaling (GPS, only on computer models equipped with a graphics subsystem
with discrete video memory)
MemoryComputer models with model numbers 15m-bp1xx through 15-bp1xx:
Support for DDR4-2400 dual channel (8-GB DDR4 2666 SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM)
One SODIMM memory module slot, non-customer-accessible/non-upgradable
Support for 4-GB on-board system memory (512-MB×16×4pieces)
Supports up to 16-GB of system memory in the following congurations:
●
16384-MB (16384-MB × 1; 16-GB DDR4 2666 SODIMM bridge to 16-GB DDR4 2400 1.2v SODIMM; only
available on computer models equipped with an Intel i7 processor and a graphics subsystem with UMA
memory)
●
12288-MB (8192-MB + 4096-MB on-board system memory [512-MB×16×4 pieces]; 8-GB DDR4 2666
SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; not available on computer models equipped with an
Intel i7 processor and a graphics subsystem with discrete memory)
1
CategoryDescription
Memory (continued)
StorageSupport for hard drive and solid-state drive
●
8192-MB (4096-MB + 4096-MB on-board system memory [512-MB×16×4 pieces]; 8-GB DDR4 2666
SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; only available on computer models equipped with an
Intel i7 processor and a graphics subsystem with UMA memory)
●
8192-MB (8192-MB × 1; 8-GB DDR4 2666 SODIMM bridge to 8-GB DDR4 2400 1.2v SODIMM; only
available on computer models equipped with an Intel i7 processor and a graphics subsystem with UMA
memory)
Computer models with model numbers 15m-bp0xx through 15-bp0xx:
Two SODIMM memory module slots, non-customer-accessible/non-upgradable
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133)
Supports up to 16-GB of system memory
Supports the following congurations:
●
16384-MB (8192-MB × 2)
●
12288-MB (8192-MB + 4096-MB)
●
8192-MB (8192-MB × 1 or 4096-MB × 2)
●
4096-MB (4096-MB × 1)
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.0- and 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses (all hard
drives use the same bracket)
Support for Accelerometer hard drive protection
Support for a 1-TB, 7200-rpm, 9.5-mm hard drive
Solid-state drive: Support for the following solid-state drives:
For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:
Support for HP Audio Boost 2.0 (with discrete amplier)
Camera:
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor,
f2.2, wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
Support for Windows Hello 3.0
Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
●
●
●
Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro) WLAN format
Compatible with Miracast-certied devices
Accelerometer (2: 1 for hard drive protection/CoolSense , 1 for display panel rotation detection to lock
keyboard and ClickPad function; STMicro HP2DCTR×2)
External media cardsMicro-Secure Digital (SD®) media reader slot
Ports
Keyboard/pointing
devices
Power requirementsSupport for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery
●
AC Smart Pin adapter plug
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●
USB 3.x ports (2)
●
USB Type-C port
Full-sized, backlit, island-style keyboard with numeric keypad
ClickPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support for Modern TrackPad gestures
●
Taps enabled as default
Support for the following AC adapters:
●
90-W AC adapter (PFC, S-3P, 4.5-mm)
●
65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
●
65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
●
45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount)
3
CategoryDescription
Power requirements
(continued)
Operating systemPreinstalled: Windows 10 and Windows 10 Pro
ServiceabilityEnd user replaceable part: AC adapter
Support for a 1.00-m power cord with a C5 connector.
For developed market (ML): Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home Plus EM/SL
For China market: CPPP Windows 10 Home High-End China Language Edition and CPPP Windows 10 Home
China Lanaguage Edition
4Chapter 1 Product description
2Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware5
Display
ItemComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals to communicate with WLANs.
(2)Internal microphones (2)Record sound.
(3)Infrared camera lights (2)On: The infrared camera is in use.
(4)Camera lightOn: The camera is in use.
(5)Camera\Infrared cameraAllows you to video chat, record video, and record still images.
Some cameras also allow a facial recognition login to Windows,
instead of a password login.
NOTE: The camera functions camera may vary depending on the
type of camera and the software installed on the computer.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
6Chapter 2 Getting to know your computer
Speakers
ComponentDescription
Speakers (2)Produce sound.
Speakers7
Lights
ItemIconComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all
capital letters.
(2)Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
8Chapter 2 Getting to know your computer
Special keys
ItemIconComponentDescription
(1)esc keyDisplays system information when pressed in combination with
(2)fn keyExecutes specic functions when pressed in combination with
the fn key.
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select computer models, the f5 action key turns
the keyboard backlight feature o or on.
(5)num lock keyAlternates between the navigational and numeric functions on the
integrated numeric keypad.
(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Special keys9
ClickPad
ItemComponentDescription
(1)ClickPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left ClickPad buttonFunctions like the left button on an external mouse.
(3)Right ClickPad buttonFunctions like the left button on an external mouse.
10Chapter 2 Getting to know your computer
Left side
ItemIconComponentDescription
(1)HDMI portConnects an optional video or audio device, such as a high-
(2)USB 3.x SuperSpeed portConnects USB devices, such as a cell phone, camera, activity
denition television, any compatible digital or audio component,
or an HDMI device.
tracker, or smartwatch, and provides high-speed data transfer.
(3)Power button
(4)Power light
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep mode, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about power settings, see power options.
▲
Type power in the taskbar search box, and then select
Power & sleep settings.
– or –
Right click the Start button, and then select Power Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts power o to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(5)Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
Left side11
ItemIconComponentDescription
(5)Audio-out (headphone)/Audio-in
(microphone) jack (continued)
(6)Drive lightBlinking white: The hard drive is being accessed.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
12Chapter 2 Getting to know your computer
Right side
ItemIconComponentDescription
(1)Memory card readerReads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.Hold the card label-side up, with the connectors facing
the computer.
2.Insert the card into the memory card reader, and then press
the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(2)USB Type-C port with HP Sleep and ChargeConnects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is o,
charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
– or –
Connects to various USB, video, HDMI, and LAN devices.
(3)Volume buttonControls speaker volume on the computer.
(4)USB 3.x port with HP Sleep and ChargeConnects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(5)AC adapter and battery light
(6)Power connectorConnects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Right side13
Bottom
ComponentDescription
VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
14Chapter 2 Getting to know your computer
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)HP product name (select products only)
(2)Model number
(3)Product number
(4)Serial number
(5)Warranty period
Labels15
Component
(1)HP product name (select products only)
(2)Product number
(3)Serial number
(4)Warranty period
16Chapter 3 Illustrated parts catalog
Computer components
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 22.
(2)Keyboard/top cover in natural silver nish (includes backlight cable and keyboard cable):
For use only on computer models equipped with a graphics subsystem with discrete video memory:
For use in Belgium924353-A41
Computer components17
ItemComponentSpare part number
For use in Canada924353-DB1
For use in the Czech Republic and Slovakia924353-FL1
For use in Denmark, Finland, and Norway924353-DH1
For use in France924353-051
For use in Germany924353-041
For use in Hungary924353-211
For use in Italy924353-061
For use in the Netherlands924353-B31
For use in Portugal924353-131
For use in Russia924353-251
For use in Saudi Arabia924353-171
For use in Spain924353-071
For use in Switzerland924353-BG1
For use in Turkey924353-141
For use in the United Kingdom924353-031
For use in the United States924353-001
For use only on computer models equipped with a graphics subsystem with UMA video memory:
For use in Belgium934640-A41
For use in Canada934640-DB1
For use in the Czech Republic and Slovakia934640-FL1
For use in Denmark, Finland, and Norway934640-DH1
For use in France934640-051
For use in Germany934640-041
For use in Hungary934640-211
For use in Italy934640-061
For use in the Netherlands934640-B31
For use in Portugal934640-131
For use in Russia934640-251
For use in Saudi Arabia934640-171
For use in Spain934640-071
For use in Switzerland934640-BG1
For use in Thailand934640-281
For use in Turkey934640-141
For use in the United Kingdom934640-031
18Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in the United States934640-001
(3)Power connector cable933523-001
(4)Speakers (includes cables and four rubber isolators)924343-001
(5)Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter
(non-vPro) WLAN module
(6)System board (includes processor and replacement thermal material):
For use only on computer models with model numbers 15m-bp1xx through 15-bp1xx:
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N17S-G1 (GeForce MX150) graphics
subsystem with up to 4096-MB of discrete video memory (512-MB×16 GDDR3×4 pieces,
1.35-V/3-GHz), and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an NVIDIA N17S-G1 (GeForce MX150) graphics
subsystem with up to 4096-MB of discrete video memory (512-MB×16 GDDR3×4 pieces,
1.35-V/3-GHz), and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz FSB, 8.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N17S-G1 (GeForce MX150) graphics
subsystem with up to 4096-MB of discrete video memory (512-MB×16 GDDR3×4 pieces,
1.35-V/3-GHz), and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an NVIDIA N17S-G1 (GeForce MX150) graphics
subsystem with up to 4096-MB of discrete video memory (512-MB×16 GDDR3×4 pieces,
1.35-V/3-GHz), and a non-Windows operating system
901229-855
935001-601
935001-001
934998-601
934998-001
935000-601
935000-001
Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz FSB, 6.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system
For use on all computer models:
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
934999-601
934999-001
924311-601
924311-001
924309-601
Computer components19
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