HP Elite USB-C Docking Station User Manual

HP Elite USB-C Docking Station

User Guide

© Copyright 2015, 2016 HP Development
Company, L.P.

Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.

Plug and Display

™

DisplayLink™ is an oicial software
development partner.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: January 2016

First Edition: December 2015

Document Part Number: 845650-002

Table of contents

1 Getting started ............................................................................................................................................. 1

Identifying components ........................................................................................................................................ 1

Top component .................................................................................................................................... 1

Right components ............................................................................................................................... 2

Front components ............................................................................................................................... 3

Rear components ................................................................................................................................ 4

Setting up the USB docking station ....................................................................................................................... 5

Step 1: Connecting to AC power .......................................................................................................... 5

Step 2: Connecting to a computer ....................................................................................................... 6

Step 3: Prevent Sleep or Hibernation .................................................................................................. 6

Setting up the software ......................................................................................................................................... 6

Conguring an external monitor ........................................................................................................................... 7

Using DisplayLink ................................................................................................................................ 7

Using Windows .................................................................................................................................... 7

Using additional software features ..................................................................................................... 8

Sleep, Hibernation, shutdown, and restart ......................................................................................... 8

2 Using the docking station ............................................................................................................................... 9

Docking station guidelines .................................................................................................................................... 9

Connecting to a network ..................................................................................................................................... 10

Connecting USB devices ....................................................................................................................................... 11

Connecting to a DisplayPort device ..................................................................................................................... 12

Connecting to an HDMI device ............................................................................................................................. 13

Connecting audio ................................................................................................................................................. 14

Connecting analog audio devices ...................................................................................................... 14

Connecting an optional security cable ................................................................................................................ 15

3 Disconnecting the docking station ................................................................................................................ 16

4 Troubleshooting .......................................................................................................................................... 17

Solving common problems .................................................................................................................................. 17

General use and connection problems ............................................................................................. 17

Audio problems ................................................................................................................................. 18

Video problems ................................................................................................................................. 18

Getting more information .................................................................................................................................... 19

Contacting support .............................................................................................................................................. 19

iii

5 Specications .............................................................................................................................................. 20

Input power .......................................................................................................................................................... 20

Operating environment ....................................................................................................................................... 20

Index ............................................................................................................................................................. 21

iv

1 Getting started

Identifying components

This chapter identies the visible hardware features of the HP Elite USB-C Docking Station and provides setup
instructions.

NOTE: Some features of the HP Elite USB-C Docking Station may not be available on your computer.

Top component

Component Description

Power light

●

On: The docking station is on.

●

Pulsing: The docking station is in the standby state, a
power-saving state. The docking station enters standby if
no devices are connected or if all devices have been idle for
more than 10 minutes.

Identifying components 1

Right components

Component Description

(1) USB Type-C cable Connects the docking station to a notebook or tablet.

(2) Security cable slot Attaches an optional security cable to the docking station.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the docking station from being mishandled
or stolen.

2 Chapter 1 Getting started

Front components

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

Windows 10

Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.

Windows 8

Select the HP Support Assistant app on the Start screen, select
My computer, and then select User guides.

Windows 7

Select Start, select All Programs, select HP Help and Support,
and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

If the audio does not automatically switch to the docking
station, set the docking station as the default audio device in
your computer settings.

(2) USB Type-C (SuperSpeed charging) port Connects any USB device with a Type-C connector.

NOTE: This USB Type-C port can charge products such as cell

phones, laptops, tablets, and MP3 players.

NOTE: Adapters (purchased separately) may be required.

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

Identifying components 3

Rear components

Component Description

(1) Power connector Connects an AC adapter.

(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(3) USB 2.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(4) RJ-45 (network) jack Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.

(6) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

4 Chapter 1 Getting started

Setting up the USB docking station

Step 1: Connecting to AC power

WARNING! To reduce the risk of electric shock or damage to your equipment:

Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.

Disconnect power from the equipment by unplugging the power cord from the electrical outlet.

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

To ensure the correct performance of all docking station features, connect the docking station to an AC power
source using the docking station power cord.

1. Connect one end of the power cord to the AC adapter (1), and connect the other end of the power cord to

an electrical outlet (2).

2. Connect the AC adapter to the power-in connector (3) on the docking station.

Setting up the USB docking station 5

Step 2: Connecting to a computer

To connect a computer to the docking station:

▲

Connect the USB Type-C cable attached to the docking station to a USB Type-C port on your computer.

Step 3: Prevent Sleep or Hibernation

When using an external monitor, you might want to close the computer. For more information on conguring
an external monitor, see Conguring an external monitor on page 7.

To ensure that the computer does not initiate Sleep or Hibernation when it is closed:

1. Open the Control Panel and select the Power Options page.

2. Click Choose what closing the lid does. Click Do nothing, and then click OK.

3. Under Plugged in, select Do nothing, and then click Save changes.

NOTE: For instructions on accessing the Power Options page, see Help and Support on the computer.

Setting up the software

This section describes how to install the HP Elite USB-C Docking Station software on a computer running the
Windows® 10, Windows 8, or Windows 7 operating system. The software is preinstalled in ash memory on
the docking station.

1. With the computer on, Windows running, and the Internet connected, connect the USB cable from the

docking station to the computer. The device drivers should install automatically.

2. If the device drivers do not install automatically, do the following:

●

Windows 10—Click Start, click File Explorer, click This PC, and then double-click HP Dock.
Double-click HP Elite USB-C Docking Station Installer.exe.

●

Windows 8—Click the HP Dock app. Or, click This PC, and then click HP Dock. Double-click HP Elite
USB-C Docking Station Installer.exe.

●

Windows 7—Click Start, and then click Computer. Double-click HP Dock, and then double-click HP
Elite USB-C Docking Station Installer.exe.

3. A welcome screen appears. Click Next.

4. When the End User License Agreement appears, accept and then click Next.

5. Click Install.

6 Chapter 1 Getting started

6. Choose to restart now or later. The docking station might not work until the next restart. If you choose

to restart the computer, rst remove any disks from the computer’s drives. Click Finish.

7. Be sure that you have the latest drivers installed. Go to http://www.hp.com/support and select your

country or region. Select Software and Drivers, type the dock model number (located on the bottom of
the docking station), and then select Find my product. Click the link for your specic docking station,
and then download the latest drivers.

Conguring an external monitor

Using DisplayLink

Use DisplayLink to congure the display of a monitor attached to the docking station:

1. Click the DisplayLink icon in the taskbar.

2. To set the external monitor as an extension of the primary monitor, click Extend.

– or –

To set the external monitor as a copy of the primary monitor, click Mirror.

– or –

To set the external monitor to be the only display, click Notebook monitor o.

– or –

To set the external monitor to be the primary display, click Set as main monitor.

DisplayLink allows you to optimize the display for video, check for updates, and congure advanced settings.
DisplayLink options might vary, depending on the operating system. For instructions on conguring the
external monitor using Windows, see Using Windows on page 7.

Using Windows

Use Windows to congure the display of a monitor attached to the docking station.

NOTE: When you rst connect the docking station to a computer using Windows 7, the Windows properties

screen appears, and the external display is automatically congured in Mirror mode as the default.

1. If the computer is running Windows 10, type control panel in the taskbar search box, and then

select

Control Panel. Select Appearance and Personalization.

– or –

If the computer is running Windows 8, move the pointer down from the upper-right corner of the screen,
and then click Devices. Click Second screen.

– or –

If the computer is running Windows 7, right-click on the desktop, and then select Screen Resolution.

2. To set the external monitor as the primary monitor on computers running Windows 10 or Windows 8,

select Second screen only. To set the external monitor as the primary monitor on computers running
Windows 7, select Make this my main display.

– or –

Conguring an external monitor 7

To set the external monitor as an extension of the primary monitor on computers running Windows 10
or Windows 8, select Extend. To set the external monitor as an extension of the primary monitor on
computers running Windows 7, select Extend these displays.

– or –

To set the external monitor as a copy of the primary monitor on computers running Windows 10 or
Windows 8, select Duplicate. To set the external monitor as a copy of the primary monitor on computers
running Windows 7, select Duplicate these displays.

You can also access the display settings by pressing the Windows key +p.

Using additional software features

The DisplayLink software oers additional features for conguring monitors attached to the docking station:

●

Screen Resolution—Changes the resolution of the external monitor.

●

Screen rotation—Rotates the display of the external monitor 90, 180, or 270 degrees.

●

O—Turns the external monitor o.

●

Advanced—Opens the Windows properties box.

Sleep, Hibernation, shutdown, and restart

If the computer initiates Sleep or Hibernation, the monitor turns o. When the computer exits Sleep or
Hibernation, the connected monitor returns to the previous monitor settings.

If you restart or shut down the computer and then turn it back on, the connected monitor returns to the
previous monitor settings.

8 Chapter 1 Getting started

2 Using the docking station

Docking station guidelines

●

Operating systems—For optimal performance, use the docking station with a computer running the
Windows 10, Windows 8, or Windows 7 operating system. Only computers with USB Type-C ports are
supported.

●

Power—To use docking station features, AC power must be connected to the docking station.

●

Connecting and disconnecting—The docking station can be connected to or disconnected from the
computer whether the computer is on or o. (See Step 2: Connecting to a computer on page 6 and

Disconnecting the docking station on page 16.)

●

External devices—When the docking station is connected to the computer, external devices can be
connected to the ports on the docking station or to the ports on the computer.

Docking station guidelines 9

Connecting to a network

You can connect the computer to a network through the docking station. This requires an Ethernet cable
(purchased separately).

1. Connect the docking station to the computer.

2. Connect one end of the Ethernet cable to the RJ-45 (network) jack on the docking station and connect

the other end to an RJ-45 wall jack or router.

10 Chapter 2 Using the docking station

Connecting USB devices

The docking station has ve USB ports: one USB 3.0 and two USB 2.0 ports on the rear panel and one USB
Type-C and one USB 2.0 port on the front panel. Use the USB ports to connect optional external USB devices,
such as a keyboard and mouse.

NOTE: Be sure that the external device is compliant with the docking station power specications. Using a

noncompliant device might disable the port to which the device is attached. To reset the port, see

Troubleshooting on page 17.

Connecting USB devices 11

Connecting to a DisplayPort device

The docking station can also be connected to an external device, such as a monitor or a projector, through the
DisplayPort. The docking station supports video connections to the HDMI port and the DisplayPort at the
same time, as long as screen resolutions are 2560 x 1600 or less. For resolutions greater than 2560 x 1600,
only single display mode can be used.

12 Chapter 2 Using the docking station

Connecting to an HDMI device

You can connect the docking station to an external video or audio device, such as a high-denition television,
or to any digital audio components, through the HDMI port. The docking station supports video connections
to the HDMI port and the DisplayPort at the same time, as long as screen resolutions are 2560 x 1600 or less.
For resolutions greater than 2560 x 1600, only single display mode can be used.

NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately).

Connecting to an HDMI device 13

Connecting audio

You can connect headphones or speakers directly into the audio-in (headphone)/audio-out (microphone)
combo jack on the docking station. You can also connect analog audio devices.

NOTE: If the audio does not automatically switch to the docking station, set the docking station as the

default audio device in your computer settings.

Connecting analog audio devices

To connect analog audio:

1. Connect one end of an audio Y-cable (purchased separately) to the audio-out (headphone)/audio-in

(microphone) combo jack on the docking station.

2. Connect the other end to the red and white audio-in jacks on your television or stereo equipment. See

your television or stereo equipment user guide for the jack names and locations.

14 Chapter 2 Using the docking station

Connecting an optional security cable

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the docking station from

being mishandled or stolen.

To install a security cable:

1. Loop the security cable around a secured object.

2. Insert the key into the cable lock (1).

3. Insert the cable lock into the security cable slot on the docking station (2), and then turn the key.

4. Remove the key.

Connecting an optional security cable 15

3 Disconnecting the docking station

To disconnect the docking station from the computer, follow these steps:

1. Click the Safely Remove Hardware icon in the notication area, at the far right of the taskbar.

2. Click Safely Remove USB Docking Station. The Safe to Remove Hardware message is displayed.

3. Disconnect the attached USB Type-C cable from the computer.

16 Chapter 3 Disconnecting the docking station

4 Troubleshooting

Solving common problems

The following tables list possible problems and the recommended solutions.

General use and connection problems

Problem Possible cause Solution

The power light is o. The docking station is not connected to AC

power.

Connect the power cord to the docking
station and to an electrical outlet.

The ports or jacks on the docking station
are not working.

The docking station is not connected to AC
power.

Connect the power cord to the docking
station and to an electrical outlet.

The docking station is not connected to the

computer correctly.

Disconnect the USB cable from the
computer, and then reconnect it.

A USB port on the docking station is
disabled.

The USB device attached to the port may
not be compliant with the docking station
power specications and is using too much
power.

Reset the port:

1. Disconnect the device that disabled

the port.

2. Disconnect the power cord from the

docking station, and then reconnect
it.

– or –

Disconnect the docking station from
the computer, and then reconnect it.

When the docking station is connected to
the computer, both the WLAN and the LAN
are connected.

Switching from the WLAN connection to
the LAN connection is not supported.

Disable the WLAN connection:

If you are using Windows 10:

1. Right-click Start, and then select

Network Connections.

2. Right-click Wi-Fi, and then click

Disable.

If you are using Windows 8:

1. Move the pointer down from the

upper-right corner of the screen,
select Settings, and then select

Change PC settings.

2. Select Wireless, and be sure that

your wireless device is set to O.

If you are using Windows 7:

●

Select Start, select Control Panel,
select Hardware and Sound, and
then select Windows Mobility
Center. Click Turn wireless o.

– or –

Solving common problems 17

●

Click the Show hidden icons arrow in
the notication area, and then click
the HP Connection Manager icon.

In the HP Connection Manager
window, click the WLAN power icon
to turn it o.

Cannot uninstall DisplayLink core software
using Uninstall in Windows 10 or Windows
8 or Uninstall a program in Windows 7.

Uninstall DisplayLink Core Software. This

automatically uninstalls DisplayLink.

In Windows 10 or Windows 8, use

Uninstall. In Windows 7 or Vista, use
Uninstall a program.

Audio problems

Problem Possible cause Solution

Audio does not play. The drivers are not installed. Install the drivers. See Setting up the

software on page 6.

Headphones or other audio device
connected to the docking station do not
produce sound.

An audio device is connected to the
headphone jack on the docking station, but
the docking station is not the default audio
device.

Set the docking station as the default
audio device in the computer settings, or
connect the audio device to the computer.

A microphone connected to the docking
station does not work.

A microphone is connected to the docking
station, but the docking station is not the
default audio device.

Set the docking station as the default
audio device in the computer settings, or
connect the microphone to the computer.

A connected home entertainment system
does not have audio.

Audio is not connected properly. Be sure that the docking station is properly

connected to the home entertainment
system.

Video problems

Problem Possible cause Solution

A video does not display. The drivers are not installed. Install the drivers. See Setting up the

software on page 6.

Fonts and other characters on the external
monitor appear large.

The external monitor screen resolution is
higher than the maximum limit of 2560 x

1600.

Set the screen resolution equal to or lower
than the maximum limit.

The graphics application does not detect
the external monitor.

Some graphics applications do not detect
external monitors connected to the
docking station.

Using the DisplayLink software, congure
the external monitor. See Conguring an

external monitor on page 7.

The external monitor cannot be set as the
primary monitor when using some Intel
graphics applications.

Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.

Download the latest Intel drivers from

http://www.hp.com/support.

The computer monitor does not work. The external monitor has been

disconnected from the docking station

Disconnect the docking station from the
computer, and then disconnect the
external monitor from the docking station.

18 Chapter 4 Troubleshooting

Problem Possible cause Solution

before the docking station was
disconnected from the computer.

A video device connected to the external
monitor port displays a black screen when
playing Blu-ray or other protected content.

The docking station does not support
viewing Blu-ray or other protected content
on an external display device connected to
the external monitor port on the docking
station.

Use the computer’s display or connect the
external display device to the computer.

Getting more information

●

For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access Help and Support.

●

The HP website (http://www.hp.com) provides product news and software updates.

Contacting support

If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.

For the fastest possible resolution of your problem, have the following information available when you
contact support:

NOTE: The serial number and other information for the docking station can be found on the service label

located on the bottom of the docking station.

●

Model name and number for the computer and for the docking station

●

Serial numbers for the computer and docking station

●

Dates the computer and docking station were purchased

●

Conditions under which the problem occurred

●

Error messages that have been displayed

●

Hardware and software you are using

●

The manufacturer and model of components connected to the computer and docking station

To contact support using your HP computer, select Start and then select Help and Support. Click Contact
support to start a chat session with a support specialist.

For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

●

Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

●

Find HP support worldwide telephone numbers.

●

Locate an HP service center.

Getting more information 19

5 Specications

Input power

The power information in this section may be helpful if you plan to travel internationally with the dock.

The dock operates on DC power, which can be supplied by an AC or a DC power source. The AC power source
must be rated at 100–240 V, 50–60 Hz. Although the dock can be powered from a standalone DC power
source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for
use with this dock.

The dock can operate on DC power within the following specications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

NOTE: The dock operating voltage and current can be found on the dock’s regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 0°C to 40°C 32°F to 104°F

Nonoperating -40°C to 70°C -40°F to 158°F

Relative humidity (noncondensing)

Operating 5% to 95% 5% to 95%

Nonoperating 5% to 90% 5% to 90%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 9,144 m -50 ft to 30,000 ft

20 Chapter 5 Specications

Index

A

analog audio 14
audio connection, analog 14
audio, connecting 14
audio-out (headphone)/audio-in

(microphone) combo jack 14

audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 3

C

cable, identifying 2
computer

connecting 6

sleeping 6
connector, power 4
connectors

power 5

D

DisplayPort device, connecting 12
Dual-Mode DisplayPort

identifying 4

E

external devices 9

H

HDMI device, connecting 13
HDMI port, identifying 4
Help and Support 19

I

input power 20

J

jacks

audio-out (headphone)/audio-in

(microphone) combo 3

audio-out (headphone)/audio-in

(microphone) combo jack 14
network 4
RJ-45 (network) 4, 10

L

lights, power 1
lock, security cable 15

N

network (RJ-45) jack 10
network jack, identifying 4

O

operating environment 20
operating systems supported 9

P

ports

Dual-Mode DisplayPort 4
HDMI 4
USB 3, 4, 11
USB 3.0 charging (powered) 4
USB Type-C 3

power

docking station, connecting 5

guidelines 9
power connector 5
power connector, identifying 4
power light, identifying 1

R

RJ-45 (network) jack 10
RJ-45 (network) jack, identifying 4
RJ-45 (network) lights, identifying

4

S

security cable slot 15
security cable slot, identifying 2
security cable, connecting 15
slots

security cable 2, 15
support, contacting 19

T

Troubleshooting 17

U

USB 3.0 charging (powered),

identifying 4
USB devices, connecting 11
USB ports, identifying 3, 4
USB Type-C port, identifying 3

Index 21