Hp Elite Slice G2 User Manual

Maintenance and Service Guide
HP Elite Slice G2
© Copyright 2018 HP Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2018
Document Part Number: L14948-001
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product features ........................................................................................................................................... 1
HP Elite Slice for Meeting Rooms G2 features ....................................................................................................... 1
Top components .................................................................................................................................. 2
Rear components ................................................................................................................................ 2
Side components ................................................................................................................................. 3
HP Video Ingest Module ......................................................................................................................................... 3
HP Wireless Display Module (optional) .................................................................................................................. 4
HP Optical Disc Drive (ODD) Module (optional) ...................................................................................................... 5
HP Slice VESA plate (optional) ............................................................................................................................... 5
Connecting or removing modules .......................................................................................................................... 5
Connecting modules ............................................................................................................................ 6
Connecting modules ......................................................................................................... 6
Connecting the optional Slice VESA plate ......................................................................... 6
Removing modules .............................................................................................................................. 8
Connecting AC power ............................................................................................................................................. 9
Regulatory information and serial number location .......................................................................................... 10
2 Illustrated parts catalog .............................................................................................................................. 11
Major components ............................................................................................................................................... 11
Modules (whole units) ......................................................................................................................................... 13
Memory modules and processors ....................................................................................................................... 13
Adapters ............................................................................................................................................................... 13
Solid-state drives (2.5-inch and M.2) .................................................................................................................. 14
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 15
Electrostatic discharge information .................................................................................................................... 15
Generating static ............................................................................................................................... 15
Preventing electrostatic damage to equipment ............................................................................... 16
Personal grounding methods and equipment .................................................................................. 16
Grounding the work area ................................................................................................................... 16
Recommended materials and equipment ........................................................................................ 17
Operating guidelines ........................................................................................................................................... 17
Routine care ......................................................................................................................................................... 18
General cleaning safety precautions ................................................................................................ 18
Cleaning the computer case .............................................................................................................. 18
Cleaning the keyboard ....................................................................................................................... 18
v
Cleaning the monitor ......................................................................................................................... 19
Cleaning the mouse ........................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Tools and software requirements ..................................................................................................... 19
Screws ............................................................................................................................................... 19
Lithium coin cell battery .................................................................................................................... 20
4 Removal and replacement procedures – HP Elite Slice Base Module ................................................................. 21
Access panel ......................................................................................................................................................... 21
Memory ................................................................................................................................................................ 22
Memory module specications ......................................................................................................... 22
Populating memory module slots .................................................................................................... 23
Installing system memory modules ................................................................................................. 24
2.5-inch, solid-state drive (SSD) ......................................................................................................................... 26
Speaker ................................................................................................................................................................ 29
Base Module ......................................................................................................................................................... 30
WLAN module ...................................................................................................................................................... 32
RTC battery .......................................................................................................................................................... 34
Ambient sensor .................................................................................................................................................... 36
Fan sink ................................................................................................................................................................ 37
M.2 PCIe solid state drive (SSD) ........................................................................................................................... 38
Processor ............................................................................................................................................................. 40
System board ....................................................................................................................................................... 41
Removing the system board ............................................................................................................. 41
Updating SMBIOS information .......................................................................................................... 43
System ID setup page ........................................................................................................................ 44
System board callouts, front ............................................................................................................. 45
System board callouts, rear .............................................................................................................. 46
5 Computer Setup (F10) Utility ........................................................................................................................ 47
Computer Setup (F10) Utilities ............................................................................................................................ 47
Using Computer Setup (F10) Utilities ................................................................................................ 47
Computer Setup–Main ....................................................................................................................... 49
Computer Setup—Security ............................................................................................................... 51
Computer Setup—Advanced ............................................................................................................. 53
Recovering the conguration settings ................................................................................................................ 58
6 Troubleshooting without diagnostics ............................................................................................................ 59
Safety and comfort .............................................................................................................................................. 59
Before you call for technical support .................................................................................................................. 59
vi
Helpful hints ........................................................................................................................................................ 60
Solving general problems .................................................................................................................................... 61
Solving power problems ...................................................................................................................................... 64
Solving audio problems ....................................................................................................................................... 64
Solving keyboard and mouse problems .............................................................................................................. 66
Solving hardware installation problems ............................................................................................................. 67
Solving Network Problems .................................................................................................................................. 68
Solving memory problems .................................................................................................................................. 70
Solving USB ash drive problems ........................................................................................................................ 71
Solving Internet access problems ....................................................................................................................... 72
Solving software problems .................................................................................................................................. 73
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 74
POST numeric codes and text messages ............................................................................................................. 74
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 79
8 Password security and resetting CMOS .......................................................................................................... 82
Resetting the password jumper .......................................................................................................................... 82
Clearing and resetting the BIOS ........................................................................................................................... 84
9 Using HP PC Hardware Diagnostics ................................................................................................................ 86
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 86
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 86
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 87
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 87
Installing HP PC Hardware Diagnostics Windows ............................................................................. 87
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 87
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 88
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 88
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 88
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 88
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 89
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 89
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 89
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 89
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 89
vii
10 Backing up, restoring, and recovering ......................................................................................................... 91
Using Windows tools ........................................................................................................................................... 91
Creating HP Recovery media (select products only) ........................................................................................... 91
Using HP Recovery Manager to create recovery media .................................................................... 92
Before you begin ............................................................................................................. 92
Creating the recovery media ........................................................................................... 92
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 93
Restoring and recovery ........................................................................................................................................ 93
Restoring, resetting, and refreshing using Windows tools .............................................................. 93
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 93
Recovering using HP Recovery Manager ........................................................................................... 93
Recovering using the HP Recovery partition (select products only) ................................................ 94
Recovering using HP Recovery media ............................................................................................... 94
Changing the computer boot order ................................................................................................... 95
Removing the HP Recovery partition (select products only) ............................................................ 95
Appendix A Power cord set requirements ......................................................................................................... 96
General Requirements ......................................................................................................................................... 96
Japanese Power Cord Requirements ................................................................................................................... 96
Country-Specic Requirements .......................................................................................................................... 97
Appendix B Statement of memory volatility ..................................................................................................... 98
Nonvolatile memory usage ............................................................................................................................... 100
Questions and answers ..................................................................................................................................... 102
Using HP Sure Start (select models only) .......................................................................................................... 103
Appendix C Specications ............................................................................................................................. 104
Index ........................................................................................................................................................... 105
viii

1 Product features

HP Elite Slice for Meeting Rooms G2 features

The Elite Slice G2 features Bang & Olufsen audio and wireless communication for Intel Unite or Microsoft Skype Room System (SRS) conferencing software. Four speakers are on the Elite Slice G2, one in each corner and four microphones are on the top.
HP Elite Slice for Meeting Rooms G2 features 1

Top components

The Elite Slice G2 top components enable call control with capacitive touch buttons for conference calls.
Item Component Item Component
1 Answer/Call 4 Volume up
2 Mute 5 Reject/Disconnect call
3 Volume down

Rear components

Item Component Item Component
1 Power button 5 USB ports (2)
2 Power jack 6 Dual-Mode DisplayPort (D++) port
3 RJ-45 (network) jack 7 HDMI port
4 USB type C port with Alt Mode 8 Security cable slot
2 Chapter 1 Product features

Side components

Item Component Item Component
1 USB Type-C port
(disabled from factory, enabled through system BIOS)

HP Video Ingest Module

The Video Ingest Module is required for the Microsoft SRS. This module enables a video source to be connected to the SRS.
The Video Ingest Module does not support Intel Unite software.
Item Component Item Component
1 Security cable slot 2 HDMI-in port
2 Audio-out (headphone)/Audio-in (microphone) combo
jack
HP Video Ingest Module 3

HP Wireless Display Module (optional)

The Elite Slice G2 may be ordered with the optional Wireless Display Module. The wireless receiver transceiver included with the module can be attached to a display. The Wireless Display Module can transmit a signal up to 10 meters to the transceiver in the room.
TIP: For the best performance, be sure the line of sight between the wireless receiver transceiver and the
Wireless Display Module is optimal.
Item Component Item Component
1 Sync button 3 Security cable slot
2 Sync LED
Item Component Item Component
1 HDMI port 5 Mounting plate release button
2 USB Type A power connector 6 Security screw
3 Sync LED 7 Wireless receiver transceiver
4 Sync button 8 Wireless receiver transceiver VESA plate
4 Chapter 1 Product features

HP Optical Disc Drive (ODD) Module (optional)

The ODD Module (available as an after-market option) may be ordered to add optical drive functionality. Additional optical drive modules may be connected to an Elite Slice G2 conguration, depending upon the power supply and the total number of powered modules.
Item Component Item Component
1 Optical drive disc tray 3 Optical drive eject button
2 Optical drive light 4 Manual eject hole

HP Slice VESA plate (optional)

The optional Slice VESA plate enables the Elite Slice G2 assembly to be mounted onto a table. The Elite Slide G2 should not be mounted to a wall or under a desk.
Item Component Item Component
1 Quick release latch 2 Security cable slot

Connecting or removing modules

Additional modules may be connected to the Elite Slice G2. Modules should be attached to the Base Module in the following order, from top to bottom:
Video Ingest Module (required for the Microsoft SRS only)
Wireless Display Module (optional)
ODD Module (optional)
VESA plate (optional)
HP Optical Disc Drive (ODD) Module (optional) 5

Connecting modules

Connecting modules
CAUTION: Before connecting modules, turn o the Elite Slice G2 and disconnect it from any AC power
source.
Modules cannot be “hot-plugged” or “hot-swapped.”
1. Remove/disengage the security cable, if one is attached.
2. Remove all removable media, such as USB ash drives.
3. Turn o the Elite Slice G2 properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the Elite Slice G2 and disconnect any external devices.
5. If the VESA plate is connected, slide the quick release latch to the unlocked position and remove the
VESA plate.
6. Align the module connection port on the underside of the Elite Slice G2 with the module expansion
connector on the new module and press the computer down rmly.
You should hear a quiet click when the modules lock together. The module locks into place and hides the release latch of the module above it.
Repeat until all modules have been connected.
Connecting the optional Slice VESA plate
If the VESA plate is connected, the Elite Slice G2 can be mounted onto a table.
CAUTION: Before connecting the VESA plate, turn o the Elite Slice G2 and disconnect it from any AC power
source.
1. Slide the quick release latch on the VESA plate to the unlocked position. Position the connected modules
over the VESA plate.
The VESA plate does not have a module expansion connector. Be sure that the ports of the Elite Slice G2 and the quick release latch and security cable slot of the VESA plate are all on the same side.
6 Chapter 1 Product features
2. Press the modules down onto the VESA plate.
3. Slide the quick release latch on the back of the VESA plate to the locked position to lock all modules
together.
CAUTION: There are four tabs in the VESA plate. When you position the Elite Slice G2 conguration
correctly onto the VESA plate and slide the quick release latch to the locked position, the four tabs lock the VESA plate to the Elite Slice G2 assembly. If the VESA plate is not correctly oriented, the quick release latch cannot be moved to the locked position and the modules are not secured.
4. Install a security cable in the VESA plate security cable slot to prevent the quick release latch from being
unlocked and the modules from being separated.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
Connecting or removing modules 7

Removing modules

CAUTION: Before disconnecting modules, turn o the Elite Slice G2 and disconnect it from any AC power
source.
Modules cannot be “hot-plugged” or “hot-swapped.”
Modules must be removed one at a time, starting at the bottom. Removing the Base Module exposes the release latch of the module above it.
1. Remove/disengage the security cable, if one is attached.
2. Remove all removable media, such as USB ash drives.
3. Turn o the Elite Slice G2 properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the Elite Slice G2 and disconnect any external devices.
5. If the VESA plate is connected, slide the quick release latch on the back of the VESA plate to the unlocked
position and lift the module stack o the VESA plate.
6. Beginning at the bottom, remove additional modules by pressing the release latch (1) on the underside
of each module until it releases the module (2) above it.
8 Chapter 1 Product features

Connecting AC power

The Elite Slice G2 employs the HP Cable and Port Cover to supply power to the elements of the conferencing solution.
1. Connect the Cable and Port Cover to the Elite Slice G2:
a. Pull the port cover down (1) to expose the cable connectors.
b. Pull the rst and last connectors out (2) to each side.
c. Beginning with the HDMI connector and nishing with the NIC connector, plug all middle connectors
into the rear ports (3) on the Elite Slice G2.
d. Connect side cables (4).
e. Push the port cover back over the cable connectors (5) to protect and secure the connectors.
2. Connect remaining equipment, such as a CoRC or a display, to the Cable and Port Cover.
3. Connect the AC power cord to the power adapter (1) and the other end to an AC outlet (2) .
4. Connect the power supply connector to the power connector on the Cable and Port Cover (3).
Connecting AC power 9

Regulatory information and serial number location

Each computer has a unique serial number and a product ID number laser-etched on the base cover of the Elite Slice G2. A copy of these labels is inside the case. Keep these numbers available for use when contacting support for assistance.
Item Component Item Component
1 Regulatory label 3 Module connector
2 Regulatory and service information
10 Chapter 1 Product features

2 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Major components

Item Description
(1) Fan sink
(2) Speaker
(3) WLAN module:
Intel® Dual Band Wireless-AC 7265 NV
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (non-vPro)
Major components 11
Item Description
(4) HP Cable and Port Cover
(5) System board (includes replacement thermal material)
(6) Ambient sensor cable kit
x
x
Display module dongle
External power supply
65 W, nPFC
90 W, PFC
x
x
Power cord, C5
Mouse
USB, laser
USB, optical
USB, premium
USB, antimicrobial
x
Keyboards
USB slim
Wireless (keyboard + mouse)
Premium
USB, Smart card
x
not illustrated
Keyboard country codes
For use in country or region
Belgium -181 Internationally -L31 Russia -251
BHCSY -B41 Israel -BB1 Saudi Arabia -171, -DE1
Bulgaria -261 Italy -061 Spain -071
Canada (French) -121 Latin America -161 Switzerland -101, -111
Denmark -081 Norway -091 Taiwan -AB1
France -051 People’s Republic of China -AA1 Turkey -141
Germany -041 Portugal -131 United Kingdom -031
Greece -151 Romania -271 United States -001
Spare part number
For use in country or region
Spare part number
For use in country or region
Spare part number
Hungary -211
12 Chapter 2 Illustrated parts catalog

Modules (whole units)

Description
HP Slice G2 Base Module
HP Video Ingest Module
HP Wireless Display Module
Audio Module
Center of Room Module

Memory modules and processors

Description
Memory modules (DDR4-2400-MHz)
8-GB
4-GB
Intel Core processors
Intel Core i5-7500T, 2.7 GHz, 6-MB L2 cache, 35 W
Intel Core i5-7400T, 2.4 GHz, 6-MB L2 cache, 35 W
Intel Core i3-7100T, 3.4 GHz, 3-MB L2 cache, 35 W

Adapters

Description
DisplayPort to HDMI 1.4
DisplayPort to HDMI 2.0
DisplayPort to DVI
USB Type-C to VGA
USB Type-C to DisplayPort
USB Type-C to HDMI
USB Type-C to USB 3.0
USB -Type C to USB Type-A hub
Modules (whole units) 13

Solid-state drives (2.5-inch and M.2)

Description
Solid-state drive, M.2
256 GB, PCIe, NVMe, TLC
256 GB, PCIe, NVMe, value
Solid-state drive, 2.5-inch
256 GB, SATA-3, TLC
128 GB, SATA-3, TLC
14 Chapter 2 Illustrated parts catalog
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating static

The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities. A product can be degraded by 700 volts.
Dierent activities generate dierent amounts of static electricity.
Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Electrostatic discharge information 15

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their containers.
Always be properly grounded when touching a sensitive component or assembly.
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snugly against bare skin. The ground cord must be connected to the banana plug connector on the grounding mat or workstation and t snugly into it.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate

Grounding the work area

To prevent static damage at the work area, observe the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and use properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Turn o power and input signals before inserting and removing connectors or test equipment.
1,500
7,500
15,000
Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
16 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation

Recommended materials and equipment

The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
Conductive foam
Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance
Static-dissipative table or oor mats with hard ties to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes

Operating guidelines

To prevent overheating and to help prolong the life of the computer:
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airow.
Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airow. Be sure to unplug the computer before cleaning the air vents.
Never operate the computer with the cover or side panel removed.
Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air.
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the computer and keyboard.
Operating guidelines 17
Never cover the ventilation slots on the monitor with any type of material.
Install or enable power management functions of the operating system or other software, including sleep states.

Routine care

General cleaning safety precautions

1. Never use solvents or ammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use
the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.

Cleaning the computer case

Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the computer.
To clean the computer case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping the surface with a cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed; alcohol will evaporate quickly without leaving a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airow.

Cleaning the keyboard

Follow all safety precautions in General cleaning safety precautions on page 18 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer
case on page 18.
When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 18 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the
keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
18 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronics supply outlets.
CAUTION: Never remove a wide, level key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and then squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any bers or dirt in conned areas. Allow the parts to air dry before reassembly.

Cleaning the monitor

Wipe the monitor screen with a towelette designed for cleaning monitors or with a clean cloth moistened with water. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or ammable liquids on the monitor.
To clean the monitor body follow the procedures in Cleaning the computer case on page 18.

Cleaning the mouse

Before cleaning the mouse, ensure that the power to the computer is turned o.
Clean the mouse ball by rst removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in Cleaning the computer case on page 18.

Service considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

Tools and software requirements

To service the computer, you need the following:
Torx T-15 screwdriver
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
Phillips #2 screwdriver
Diagnostics software

Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black nish. U.S. screws have a silver nish and are used on hard drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area
to prevent damage.
Service considerations 19

Lithium coin cell battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of re and chemical burn if the battery is
handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or re, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general
household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP.
20 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
4 Removal and replacement procedures – HP
Elite Slice Base Module
Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Access panel

The Elite Slice G2 access panel must be removed to access internal components (see Removing modules
on page 8).
1. Remove the Elite Slice G2 from any additional modules.
2. Place the computer upside down on a at surface covered with a soft cloth to protect the computer from
scratches or other damage.
3. Loosen the four captive screws securing the access panel, and lift the panel o the computer.
To replace the access panel, reverse the removal procedures.
Access panel 21

Memory

Description
Memory modules (PC4-2400-MHz)
8-GB
4-GB
The memory module slots on the system board can be populated with up to two industry-standard memory modules. At least one small outline, dual inline memory module (SODIMM) is preinstalled. To achieve the maximum memory support, you can populate the system board with up to 32 GB (16 GB x 2) of memory.
NOTE: Dual channel memory is recommended for Microsoft Skype Room Systems for better performance.
Memory module specications
For proper system operation, the SODIMMs must adhere to the following specications:
industry-standard 288-pins
unbuered non-ECC PC4-17000 DDR4-2133 MHz-compliant
1.2 volt DDR4-SDRAM SODIMMs
Support CAS latency 15 DDR4 2400 MHz (15-15-15 timing)
Contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specication
The computer supports the following:
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
Single-sided and double-sided SODIMMS
SODIMMs constructed with x8 and x16 devices
NOTE: To avoid compatibility issues, HP recommends that you use only HP memory modules in this
computer. The system will not operate properly if you install unsupported DIMM memory. DIMMs constructed with x4 SDRAM are not supported.
22 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

Populating memory module slots

There are two memory module slots, one slot per channel. The slots are labeled DIMM1 and DIMM3. The DIMM1 slot operates in memory channel B. The DIMM3 slot operates in memory channel A.
Item Description System Board Label Slot Color
1 Memory 1 slot, Channel B DIMM1 Black
2 Memory 3 slot, Channel A DIMM3 Black
The system automatically operates in single-channel mode, dual-channel mode, or ex mode, depending on how the memory modules are installed.
The system operates in single-channel mode if only one memory module slot is populated.
The system operates in higher-performing, dual-channel mode if the capacity of the memory modules in Channel A and Channel B are equal.
The system operates in ex mode if the capacity of the memory modules in Channel A and Channel B are not equal. In ex mode, the channel populated with the least amount of memory determines the total amount of memory that is assigned to dual-channel operation, and the remainder is assigned to single­channel operation. In ex mode, install the memory module with the larger capacity in the DIMM3 slot (Channel A).
In any mode, the maximum operational speed is determined by the slowest memory module in the system.
Memory 23

Installing system memory modules

IMPORTANT: You must disconnect the AC power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
The memory module slots have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-Plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by object. For more information, see Electrostatic discharge information on page 15.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
1. Remove the access panel (see Access panel on page 21).
2. To remove a memory module, press outward on the two latches on each side of the memory module (1),
and then pull the memory module out of the slot (2).
briey touching a grounded metal
24 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
3. Insert the new memory module into the slot at approximately a 30° angle (1), and then press the
memory module (2) into the slot so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory module slot.
4. Replace the access panel.
The computer automatically recognizes the additional memory when you turn on the computer.
Memory 25

2.5-inch, solid-state drive (SSD)

The computer oers both 2.5-inch and M.2 solid-state drives, which are installed in dierent locations.
An M.2 solid-state drive socket is available on the system board under the fan sink. For more information about removing an M.2 solid-state drive, see M.2 PCIe solid state drive (SSD) on page 38.
Description
Solid-state drive, 256 GB, SATA-3, TLC
Solid-state drive, 128 GB, SATA-3, TLC
NOTE: Back up the solid-state drive before you remove it so that you can transfer the data to the new solid-
state drive.
To add an solid-state drive instead of replacing one, purchase a 4-screw after-market option kit to obtain the screws required to mount the drive.
1. Remove the access panel (see Access panel on page 21).
2. Remove the four screws (1) attaching the solid-state drive cage to the system board and lift the cage (2)
out of the chassis.
3. Pull the tab (3) to disconnect the solid-state drive power-and-data cable from the solid-state drive.
26 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
4. Remove the screws (1) securing the solid-state drive in the cage and lift the solid-state drive (2) out of
the cage.
5. Position the new solid-state drive over the drive cage with the solid-state drive connectors at the end
with the thermal patch and the circuit board side facing the closed side of the drive cage.
6. Set the new solid-state drive (1) into the cage. Be sure the label side of the solid-state drive is visible.
7. Fasten the four screws (2) to secure the solid-state drive in the cage.
8. Connect the power-and-data cable (1) to the solid-state drive.
9. Set the drive cage (2) in the chassis. Be sure that the solid-state drive connectors are facing the back of
the chassis.
2.5-inch, solid-state drive (SSD) 27
10. Align the drive cage tabs with the screw posts in the chassis and fasten the four screws (3) to secure the
solid-state drive.
11. Replace the access panel.
28 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

Speaker

A single speaker is located near the memory modules.
To remove the speaker:
1. Remove the access panel (Access panel on page 21).
2. Disconnect the speaker cable from the system board connector (1).
3. Pull the two tabs on each side of the speaker away from the speaker (2).
4. Lift the speaker from the computer (3).
To install the speaker, reverse the removal procedures.
Speaker 29

Base Module

To remove the Base Module from the Audio Module:
1. Remove the access panel (Access panel on page 21).
2. Loosen the four Phillips screws (1) that secure the Base Module to the Audio Module.
3. Lift the Base Module up (2). Note that cables connect components in the Base Module to the Audio
Module. After releasing the Base Module, rotate it and place it upside down next to the Audio Module.
4. Place the Base Module upside down next to the Audio Module (1).
30 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
5. Disconnect the antenna cables from the WLAN module (2) and the Audio Module cable from the system
board (3).
To install the Base Module, reverse the removal procedures.
Base Module 31

WLAN module

Description
Intel Dual Band Wireless-AC 7265 NV
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0
Intel Dual Band Wireless-AC 8260 + Bluetooth 4.0 (non-vPro)
The WLAN module is secured with one Phillips screw and has two connected antennas.
To remove the WLAN module:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. Locate the WLAN module on the system board.
4. Disconnect both antenna cables from the WLAN module (1).
NOTE: You may need to use a small tool, such as tweezers, to disconnect and connect the antenna
cables.
5. Remove the Phillips screw (2) that secures the module to the system board.
32 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
6. Grasp the WLAN module by the sides and pull it out of the socket (3).
To install the WLAN module, reverse the removal procedure.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
WLAN module 33

RTC battery

The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of re and
burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140ºF).
Do not disassemble, crush, puncture, short external contacts, or dispose of in re or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the
battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briey touching a grounded metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall
socket. The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
To remove the RTC battery:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. Remove the WLAN module (WLAN module on page 32).
4. Remove the WLAN module (WLAN module on page 32).
34 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
5. Disconnect the battery cable from the system board (1), and then lift the battery o the system board
(2).
To install an RTC battery, reverse the removal procedure.
RTC battery 35

Ambient sensor

The ambient sensor is located on the system board.
To remove the ambient sensor:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. Disconnect the cable from the system board connector (1).
4. Remove the sensor from the holder attached to the system board (2).
To install the ambient sensor, reverse the removal procedures.
36 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

Fan sink

CAUTION: If the computer will power on, before removing the fan sink, turn on the computer until it warms
the fan sink. Warming the fan sink lessens the bond between the heat sink and the processor, thereby making separating them easier.
Make sure not to pull the processor out of the socket when you lift the fan sink, especially if you cannot warm the fan sink prior to removal. Inadvertently removing the processor can damage the pins.
To remove the fan sink:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. In the order indicated on the fan sink, loosen the four captive Torx screws (1).
4. Disconnect the fan cable from the system board (2).
5. Remove the fan sink from the chassis (3).
CAUTION: Be sure the loosen the screws in the order indicated by the numbers stamped on the fan
sink.
CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease
on the surface of the processor or the fan sink.
To replace the fan sink, reverse the removal procedures.
Fan sink 37

M.2 PCIe solid state drive (SSD)

The computer oers both 2.5-inch and M.2 solid-state drives, which are installed in dierent locations.
An M.2 solid-state drive socket is available on the system board under the fan sink. For more information about removing a 2.5-inch solid-state drive, see 2.5-inch, solid-state drive (SSD) on page 26.
Description
256 GB, PCIe, NVMe, TLC
256 GB, PCIe, NVMe, value
To remove the solid-state drive:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. Remove the fan sink (Fan sink on page 37).
4. Locate the solid state drive on the system board.
5. Remove the screw securing the solid state drive to the system board.
38 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module
6. Grasp the solid state drive by the sides and carefully pull it out of the socket.
Reverse these procedures to install a solid-state drive.
M.2 PCIe solid state drive (SSD) 39

Processor

Description
Intel Core i5-7500T, 2.7 GHz, 6-GB L2 cache, 35 W
Intel Core i5-7400T, 2.4 GHz, 6-GB L2 cache, 35 W
Intel Core i3-7100T, 3.4 GHz, 3-GB L2 cache, 35 W
To remove the processor:
1. Remove the access panel (Access panel on page 21).
2. Remove the Base Module (Base Module on page 30).
3. Remove the fan sink (Fan sink on page 37).
4. Rotate the locking lever to its full open position (1).
5. Raise and rotate the microprocessor retainer to its fully open position (2).
6. Lift the processor (3) straight up and remove it.
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling
them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
The fan sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Reverse the removal procedure to install a new processor.
NOTE: After installing a new processor onto the system board, update the system ROM to ensure that the
latest version of the BIOS is being used on the computer. The latest system BIOS can be found at:
http://h18000.www1.hp.com/support/les.
40 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

System board

Removing the system board

NOTE: All system board spare part kits include replacement thermal material.
NOTE: System board appearance may vary.
To remove the system board:
1. Remove the access panel (Access panel on page 21).
2. Remove the memory modules (Memory on page 22).
3. Remove the Base Module (Base Module on page 30).
4. Remove the WLAN module (WLAN module on page 32).
5. Remove the fan sink (Fan sink on page 37).
6. Remove the M.2 solid-state drive (M.2 PCIe solid state drive (SSD) on page 38).
7. Remove the processor (Processor on page 40).
8. Position the computer with the memory sockets facing upward.
9. Disconnect the speaker cable from the system board.
10. Position the computer with the processor socket facing upward.
System board 41
11. Remove the Phillips M2.0 x 5.0 screw.
12. While exing the sides of the chassis to allow the connectors to disengage from the chassis, lift the
system board out of the chassis.
To install the system board, reverse the removal procedures.
NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
42 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

Updating SMBIOS information

When replacing the system board, you must reprogram the SMBIOS information on the aected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure.
To update SMBIOS information in Computer Setup:
1. Turn on or restart the computer.
2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the
screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and again press
Esc when the monitor light turns green to access the utility.
3. Press F10 to enter Computer Setup.
4. Go to Main > Set Machine Unique Data.
5. Verify that all elds have appropriate data.
System board 43

System ID setup page

Setup Field Name Comment Label
Feature Byte Enter the Feature Byte string. The feature
byte string is case sensitive.
The label includes spaces after every four characters. You can enter or ignore these spaces – their only purpose is to help with data entry. There is a character limitation of 40 bytes per line. When you reach this limit, go to the next line to continue data entry. BIOS ignores the spaces and lines.
If you make an error during data entry, the data will not validate, and the computer asks you to correct your data input.
Build ID The Build ID of the unit. Flexbuild
Serial Number Enter the Serial Number of Unit. Support
SKU Number Enter the SKU or Product Number including
Localization Code.
Product Family Pre-populated. Support
System Board CT Number Pre-populated. Also listed under the
barcode on the system board label.
Product Name Enter the Model name/number or
marketing name.
Flexbuild
Support
Support
Flexbuild
44 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

System board callouts, front

Sys Bd Label Color Component Sys Bd Label Color Component
PROCESSOR Silver Processor socket THERMAL SENSOR Black Thermal module
TOP COVER Black Custom top connector M.2 WLAN MODULE
SOCKET
RTC BATTERY White RTC battery connector M.2 SSD MODULE
SOCKET
SYSTEM FAN White System fan connector
Black WLAN module socket
Black Solid-state module
socket
System board 45

System board callouts, rear

Sys Bd Label Color Component Sys Bd Label Color Component
EXPANSION Black Slice docking connector DIMM1 Black Primary memory socket
SATA HDD Black Hard drive connector DIMM3 Black Secondary memory
socket
PSWD Black Password header and
jumper
SPKR Black Speaker connector
CMOS Yellow CMOS reset button
46 Chapter 4 Removal and replacement procedures – HP Elite Slice Base Module

5 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:
Change settings from the defaults or restore the settings to default values.
View the system conguration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, optical drives, or USB ash media devices.
Enter the Asset Tag or property identication number assigned by the company to this computer.
Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
Establish an administrator password that controls access to the Computer Setup (F10) Utility and the settings described in this section.
Establish minimum requirements for valid passwords, including length and required types of characters.
Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they cannot be used until they are unsecured.
Enable or disable dierent types of boot sources.
Congure features such as Secure Boot, power management, virtualization support, and language and keyboard type used in Setup and POST.
Replicate the system setup by saving system conguration information on a USB device and restoring it on one or more computers.
Enable or disable DriveLock security or securely erase a hard drive (when supported by drive).

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access dierent options available at startup, including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
repeatedly press F10 when the monitor light turns green to access the utility.
3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and
UEFI Drivers.
NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management
application. You can access this application directly by pressing F3 during startup.
Computer Setup (F10) Utilities 47
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press
Esc.
5. To apply and save changes, select Main > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
To restore settings from the Advanced and Main menus to original values, select Apply Factory Defaults and Exit.
To restore settings from the Advanced and Main menus to those previously saved by Save Custom Defaults
factory defaults are used.
NOTE: Settings in the Security menu are not modied by Apply Defaults. Those values are reset by
Restore Security Settings to Factory Defaults at the bottom of the Security menu.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the settings could become corrupted. It is safe to turn o the computer only after exiting the F10 Setup screen.
, select Apply Custom Defaults and Exit. If no custom defaults have been saved, then
48 Chapter 5 Computer Setup (F10) Utility

Computer Setup–Main

NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table 5-1 Computer Setup—Main
Option Description
System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if
Basic System Information is selected.
Product name
Installed memory size
Processor type
Processor cache size (L1/L2/L3)
Processor speed
MicroCode Revision
Processor Stepping
DIMM size (for each installed module)
Memory speed
System BIOS version
ME Firmware version (Intel only)
Integrated Video BIOS version
Super I/O Firmware version
USB Type-C Controller(s) Firmware Version
Born On Date
Serial Number
SKU number
UUID (Universally Unique Identier)
Asset Tracking Number
Feature Byte
Build ID
Product Family
System Board ID
System Board CT
Integrated MAC Address
System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced
Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to view information or perform the functions:
System Information
System Tests
Component Tests
Test Logs
Computer Setup (F10) Utilities 49
Table 5-1 Computer Setup—Main (continued)
Option Description
Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB
Change Date and Time Lets you change system date and time settings.
drive, or from a le located on the hard drive.
‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’
The string that appears here depends on the setting in ‘BIOS Update Preferences’.
Lock BIOS Version
If this option is checked, the system is locked to the current BIOS version and updates are not allowed.
BIOS Update Preferences
Allows the administrator to select the source of network updates (www.hp.com or another network server) and allows conguration of a periodic check for updates, including policies for:
Check for updates and prompt the user to accept or reject the update at that time
Check for updates and install all new versions
Check for updates and install only new versions marked important
Network Conguration Settings
Update BIOS Using Local Media
Lets you access les on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS le to the correct location on the hard drive or USB device.
System IDs Lets you set the following values:
Asset Tracking Number
Ownership Tag
Replicated Setup Backup current settings to USB device
Saves system conguration to a formatted USB ash media device.
Restore current settings from USB device
Restores system conguration from a USB ash media device.
NOTE: To protect system security, this feature does not support replicating passwords. Use BIOS
Conguration Utility instead.
Save Custom Defaults Saves the current system conguration settings as the custom default set.
Apply Custom Defaults and Exit
Apply Factory Defaults and Exit
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to current system conguration, exits Computer Setup, and reboots.
Applies the custom default settings to the computer after rebooting. Does not apply to options in the Security menu.
Restores the factory system conguration settings to the computer after rebooting. Does not apply to options in the Security menu.
50 Chapter 5 Computer Setup (F10) Utility

Computer Setup—Security

NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table 5-2 Computer Setup—Security
Option Description
Create BIOS Administrator Password
Change BIOS Administrator Password
(This section is only active if a BIOS administrator password is set.)
Create POST Power-On Password
Change BIOS Power-On Password (This selection
is active only if a BIOS power-on password is set.)
Password Policies Let you set the guidelines for a valid password. Options include:
Lets you set and enable a BIOS administrator password, which includes the following privileges:
Prevent others from changing BIOS policies
Full access to BIOS policy and settings
Unlock the computer when a power-on (user) password is set
NOTE: Creating a BIOS user disables the Fast Boot option.
NOTE: If the administrator password is set, it is required to change Computer Setup options, update the
BIOS, and make changes to BIOS settings using tools in Windows.
Lets you change the BIOS administrator password.
You must know the current password to be able to change it.
Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password or administrator password, the unit will not boot.
Lets you change the BIOS power-on password.
You must know the current password to be able to change it.
Password minimum length
Requires at least one symbol
Requires at least one number
Requires at least one upper case character
Requires at least one lower case character
Allow spaces
Clear Password Jumper
Select ‘Honor’ to allow or ‘Ignore’ to not allow the absence of the password jumper to clear the passwords at boot up. Default is ‘Honor’.
Security Conguration TPM Embedded Security
TPM Device
Lets you set the Trusted Platform Module as available or hidden.
TPM State
Select to enable the TPM.
TPM Clear
Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned o. To temporarily suspend TPM operations, turn the TPM o instead of clearing it.
Computer Setup (F10) Utilities 51
Table 5-2 Computer Setup—Security (continued)
Option Description
CAUTION: Clearing the TPM resets it to factory defaults and turns it o. You will lose all created
keys and data protected by those keys.
BIOS Sure Start
Verify Boot Block on every Boot
Select to check validity of boot block region each boot. If not selected, boot block region will be validated on power cycles.
Data Recovery Policy
Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected.
Trusted Execution Technology (TXT)
Select to enable TXT. You must enable VTx, VTd, and TPM before you can enable TXT.
Hard Drive Utilities DriveLock
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
attached to the system.
CAUTION: Be aware that these settings take place immediately. A save is not necessary.
CAUTION: Be sure to document the DriveLock password. Losing a DriveLock password will render a drive
permanently locked.
After you select a drive, the following options are available:
Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock.
Enable DriveLock. Sets the drive’s user password and enables DriveLock.
Secure Erase
Lets you select a hard drive to completely erase.
Once a hard drive has been erased with a program that utilizes Secure Erase rmware commands, no le recovery program, partition recovery program, or other data recovery method will be able to extract data from the drive.
System Management Command
Restore Security Settings to Factory Defaults
Allows authorized personnel to reset security settings during a service event. Default is enabled.
This action resets security devices, clears BIOS passwords (not including DriveLock), and restores settings in the Security menu to factory defaults.
52 Chapter 5 Computer Setup (F10) Utility

Computer Setup—Advanced

NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table 5-3 Computer Setup—Advanced (for advanced users)
Option Heading
Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout.
Scheduled Power-On This feature wakes the system up from a powered o state at a specied date and time.
Boot Options Select the devices that the computer can boot from, as well as other options, including:
NOTE: To drag a device to a preferred place, press Enter.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has
started.
Shortcut to Temporarily Override Boot Order
Startup Menu Delay(sec). Enabling this feature will add a user-specied delay to the POST process. One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup.
Fast Boot. Default is enabled.
USB Storage Boot. The optical drive module is considered a USB storage device. Default is enabled.
Network (PXE) Boot. Default is enabled.
NetClone BIOS Boot. Default is disabled.
After Power Loss. Default is Power O.
Power o—causes the computer to remain powered o when power is restored.
Power on—causes the computer to power on automatically as soon as power is restored.
Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost.
NOTE: If the system is congured to ‘Power On from Keyboard Ports’ (see Power Management
Options), then this setting is forced to ‘Power On’.
Prompt on Memory Size Change. Default is enabled.
Prompt on Fixed Storage Change. Default is disabled.
Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors, warnings, and password prompts during boot up are suppressed.
UEFI Boot Order.
Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
UEFI boot sources always have precedence over legacy boot sources.
NOTE: If more than one optical drive is present, the system boots from the rst bootable optical
drive found (assuming CD-ROM is the rst valid boot device in the boot order).
Legacy Boot Order
Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
Specify the order of attached hard drives. The rst hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
Computer Setup (F10) Utilities 53
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
To boot one time from a device other than the default device specied in Boot Order, restart the computer and press Esc (to access the Startup menu) and then F9 (Boot Menu), or only F9 (skipping the Startup menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.
Secure Boot
Conguration
Congure Legacy Support and Secure Boot
Legacy Support – Lets you turn o all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on.
Secure Boot – Lets you make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modication from preboot to full OS booting, preventing rmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certicates to run during the rmware and OS boot process.
Default is ‘Legacy Support Disable and Secure Boot Enable’.
Secure Boot Key Management
Lets you manage the custom key settings.
Import Custom Secure Boot Keys
Lets you import custom boot keys. Clearing keys will disable secure boot. Default is disabled.
Clear Secure Boot Keys
Lets you delete any previously loaded custom boot keys. Clearing keys will disable secure boot. Default is disabled.
Reset Secure Boot keys to factory defaults
Default is disabled.
Enable MS UEFI CA key
Disabling this setting alters the Secure Boot key list to further restrict the allowed software components. Set this option to ‘disable’ to support Device Guard.
System Options Turbo-boost (enable/disable)
Lets you enable Intel Turbo Boost technology. Default is enabled.
Hyperthreading (enable/disable)
Lets you control Intel processor capability that allows the processor to execute multiple threads simultaneously.. Default is enabled.
Multi-processor (enable/disable)
Lets you control multiprocessor capability. Default is enabled.
Virtualization Technology (VTx) (Intel only)
Controls the virtualization features of the processor. Changing this setting requires turning the computer o and then back on. Default is disabled.
Virtualization Technology for Directed I/O (VTd) (Intel only)
Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer o and then back on. Default is disabled.
M.2 WLAN/BT (enable/disable)
Lets you disable the wireless module.
M.2 SSD (enable/disable)
54 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Lets you disable the solid-state drive.
Allow PCIe/PCI SERR# Interrupt (enable/disable)
Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity errors, and critical errors other than parity. Default is enabled.
Optical Disk Drive (enable/disable)
Lets you disable the optical drive modules. Default is enabled.
Power Button Override (disable/4 sec/15 sec)
Lets you disable or enable and select the number of seconds you have to hold down the power button for it to force the system to power o. Default is ‘4 sec’.
NOTE: If you hold down the power button to power o the system, the following features are not
properly initialized until the system is restarted and shut down using the operating system:
Wake on LAN from S5 (o state)
Power on from keyboard ports
Power on from cover buttons
S5 maximum power savings (< 0.5W power draw in S5)
BIOS power on (scheduled power on)
Allow Expansion Modules (enable/disable)
Lets you disable all powered modules. Default is enabled.
Top Cover Function (enable/disable)
Lets you disable or enable top cover functionality. Default is enabled.
Power On from Cover Buttons (enable/disable)
When enabled, the buttons on the collaboration cover will power on the system. Default is disabled. This feature will not function if S5 Maximum Power Savings is enabled.
Built-In Device Options Embedded LAN Controller
Select to show the device in the operating system. Default is enabled.
Wake On LAN
Lets you either disable the Wake On LAN feature, or congure where the computer boots, including the network or hard drive. Default is Boot to Hard Drive.
Video Memory Size
Use this option to manage graphics memory allocation. The value you choose is allocated permanently to graphics and is unavailable to the operating system.
M.2 USB/Bluetooth
Select to show the device in the operating system. Default is enabled.
Audio Device
Select to show the device in the operating system. Default is enabled.
Internal Speakers (does not aect external speakers or audio module)
Clear to disable the chassis speaker or speakers. This function is applicable to normal audio playback in the operating system and does not aect the error or warning beeps during POST. Default is enabled.
Headphone Output
Computer Setup (F10) Utilities 55
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
Clear to disable the headphone jack. Default is enabled.
Increase Idle Fan Speed(%)
Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled.
Port Options Allows you to hide devices in the following ports from the operating system:
SATA0
Rear Legacy USB Ports
Left USB Type-C Port
Rear USB Type-C Port
USB Legacy Port Charging
Clear to disable charging function on the lower rear USB 3.0 port. Default is enabled.
Left USB Type-C Downstream Charging
Clear to disable charging function on the side USB Type-C port. Default is enabled.
NOTE: Charging from the rear Type-C port cannot be disabled as that would also prevent using it to
power the system.
Restrict USB Devices
Specify the following categories of USB devices to enable:
Allow all USB devices
Allow only keyboard and mouse
Allow all but storage devices and hubs.
NOTE: This will disable all modules as they use hubs.
When some devices are restricted, the system will disable USB ports that do not meet the allowed criteria. This feature is usually combined with similar policies within the operating system since USB devices can be moved to dierent ports. The ports disabled by the BIOS will remain disabled until the system is restarted.
USB Type-C Controller Firmware Update
Clear to prevent BIOS from updating Type-C controller rmware when a BIOS update includes a more recent version.
Option ROM Launch Policy
Power Management Options
These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is ‘All UEFI’.
Congure Option ROM Launch Policy
All legacy
All UEFI
All UEFI except video
Runtime Power Management (enable/disable)
Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled.
Extended Idle Power States (enable/disable)
Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is enabled.
56 Chapter 5 Computer Setup (F10) Utility
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
S5 Maximum Power Savings (enable/disable)
Enabling this feature reduces the power of the system as much as possible in the S5 (o) state. Power is removed from the wake up circuitry, charging ports, the expansion slots, and any management features while in S5. Default is disabled.
Power on from the keyboard ports or collaboration cover buttons will not function if S5 Maximum Power Savings is enabled.
SATA Power Management (enable/disable)
Enables or disables SATA bus and/or device power management. Default is enabled.
PCI Express Power Management (enable/disable)
Enabling this option permits the PCI Express links to use Active Power State Management (ASPM) to enter lower power states while not in use. Default is enabled.
Power On from Keyboard Ports (enable/disable)
When enabled, this feature allows a key press to power on the system when it is o (S5 state). If using a USB keyboard, it must be plugged into one of the rear USB 3.0 ports labeled with the keyboard icon. Default is disabled.
Unique Sleep State Blink Rates (enable/disable)
This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled.
NOTE: A normal shutdown goes to the S4 state unless ‘Fast Startup’ is disabled in the operating system.
S0 (On) = Solid white LED.
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause.
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 4 blinks and a pause.
S5 (Soft O) = LED is o.
Remote Management Options
Active Management (AMT) (Intel only) (enable/disable). Default is enabled.
Allows you to discover, repair, and protect networked computing devices.
USB Key Provisioning Support (enable/disable) Default is disabled.
USB Redirection Support (enable/disable). Default is enabled.
USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
Uncongure AMT on next boot (Do Not Apply/Apply). Default is ‘Do Not Apply’.
SOL Terminal Emulation Mode (ANSI / VT100). Default is ANSI.
SOL terminal emulation mode is only activated during remote AMT redirection operations. The emulation options allow administrators to select which mode works best with their console.
Show Uncongure ME Conrmation Prompt (enable/disable). Default is enabled.
Verbose Boot Messages (enable/disable). Default is enabled.
Verbose boot shows additional logging information during the boot. mainly for debugging if something goes wrong during bootup.
Watchdog Timer (enable/disable). Default is disabled.
Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during
Computer Setup (F10) Utilities 57
Table 5-3 Computer Setup—Advanced (for advanced users) (continued)
Option Heading
execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization.
OS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
BIOS Watchdog Timer (min.) – (5/10/15/20/25). Default is 5 min.
CIRA Timeout (min.) (1/2/3/4/Never)
CIRA is Customer Initiated Remote Assistance, an Intel service to help users employing Active Management Technology (AMT).
Recovering the conguration settings
This method of recovery requires that you rst perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 49 in the Computer Setup—File table.)
The Save to Removable Media option creates a le named HPSETUP.TXT on an inserted USB ash media device. This le can be edited to change the settings on Restore. An asterisk (*) marks the selected option for a setting.
NOTE: It is recommended that you save any modied computer conguration settings to a USB ash media
device and save the device for possible future use.
To restore the conguration, insert the USB ash media device with the saved conguration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup–Main
on page 49 in the Computer Setup—File table.)
58 Chapter 5 Computer Setup (F10) Utility

6 Troubleshooting without diagnostics

This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specic error messages that may appear on the screen during Power-On Self-Test
(POST) at startup, refer to POST error messages and diagnostic front panel LEDs and audible codes
on page 74.

Safety and comfort

WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may
result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide.

Before you call for technical support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support.
Check the LED on the power button (rear of computer) to see if it is ashing red/white patterns.
Run the HP diagnostic tool.
Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 47 for more information.
Check the Power LED on the front of the computer to see if it is ashing red. The ashing lights are error codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 74 for more information.
If the screen is blank, plug the monitor into a dierent video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly.
If you are working on a network, plug another computer with a dierent cable into the network connection. There may be a problem with the network plug or cable.
If you recently added new hardware, remove the hardware and see if the computer functions properly.
If you recently installed new software, uninstall the software and see if the computer functions properly.
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Conguration.”
Refer to the comprehensive online technical support at http://www.hp.com/support.
Refer to Helpful hints on page 60 in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self­solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
Safety and comfort 59
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notication, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:
Be in front of your computer when you call.
Write down the computer serial number, product ID number, and monitor serial number before calling.
Spend time troubleshooting the problem with the service technician.
Remove any hardware that was recently added to your system.
Remove any software that was recently installed.
Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data les before
running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider
or dealer.

Helpful hints

If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action:
Check the LED on the power button (rear of computer) to see if it is ashing red/white patterns.
Check that the computer and monitor are plugged into a working electrical outlet.
Check that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V).
Check that the computer is turned on and the white power light is on.
Check that the monitor is turned on and the green monitor light is on.
Check the Power LED on the front of the computer to see if it is ashing red. The ashing lights are error codes that will help you diagnose the problem. Refer to POST error messages and diagnostic front panel
LEDs and audible codes on page 74 for more information.
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
Check all cable connections for loose connections or incorrect connections.
Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer.
Recongure the computer after installing a non-Plug and Play expansion board or other option. See
Solving hardware installation problems on page 67 for instructions.
60 Chapter 6 Troubleshooting without diagnostics
Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.
Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Solving general problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
Cannot access the Computer Setup (F10) Utility when booting the computer.
Cause Solution
The Computer Setup (F10) Utility is set to “fast boot” causing the F10 access screen to display too briey when booting the computer.
Computer appears locked up and will not turn o when the power button is pressed.
Cause Solution
Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds
Computer will not respond to keyboard or mouse.
Cause Solution
Before turning on the computer, press and hold F10. Turn on the computer and continue to hold F10 until the Computer Setup (F10) Utility is displayed.
- or –
Follow the Windows instructions for rebooting the computer into the Computer Setup (F10) Utility.
until the computer turns o.
2. Disconnect the power cord from the electrical outlet.
Computer is in Sleep state. To resume from Sleep state, press the power button.
Solving general problems 61
Computer will not respond to keyboard or mouse.
Cause Solution
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
System has locked up. Restart computer.
Computer date and time display is incorrect.
Cause Solution
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet prolongs the
life of the RTC battery.
There is no sound or sound volume is too low.
Cause Solution
System volume may be set low or muted. 1. Check the Computer Setup settings to make sure the
Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
To access Control Panel in Windows® 7, select Start, and then select Control Panel.
To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel.
internal system speaker is not muted (this setting does not aect the external speakers).
2. Make sure the external speakers are properly connected and
powered on and that the speakers' volume control is set correctly.
3. Use the system volume control available in the operating
system to make sure the speakers are not muted or to increase the volume.
Poor performance.
Cause Solution
Processor is too hot. 1. Make sure airow to the computer is not blocked. Leave a
Hard drive is full. Transfer data from the hard drive to create more space on the
62 Chapter 6 Troubleshooting without diagnostics
10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required
airow.
2. Make sure fans are connected and working properly (some
fans only operate when needed).
3. Make sure the processor heat sink is installed properly.
hard drive.
Poor performance.
Cause Solution
Low on memory. Add more memory.
Hard drive fragmented. Defragment hard drive.
Program previously accessed did not release reserved memory back to the system.
Virus resident on the hard drive. Run virus protection program.
Too many applications running. 1. Close unnecessary applications to free up memory.
Restart the computer.
2. Add more memory.
3. Some applications run in the background and can be closed
by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup:
In Windows 7:
a. Go to Start > All Programs > Accessories > Run
b. Type msconfig, and then press Enter.
c. On the Startup tab of the System Conguration Utility,
clear applications that you do not want to launch automatically, and the click OK.
In Windows 10:
a. Type msconfig in the taskbar search box, and then
select mscong.
b. On the Startup tab of the System Conguration Utility,
click Open Task Manager.
c. Select applications that you do not want to launch
automatically, and the click Disable.
Some software applications, especially games, are stressful on the graphics subsystem.
Cause unknown. Restart the computer.
Computer powered o automatically and the Power LED ashes red four times and then white two times.
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
1. Lower the display resolution for the current application or
consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
2. Add more memory.
3. Upgrade the graphics solution.
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header.
3. If fan a plugged in and not spinning, replace it.
Solving general problems 63

Solving power problems

Common causes and solutions for power problems are listed in the following table.
Computer powered o automatically and the Power LED ashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fth iteration but LEDs continue ashing.)
Cause Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.

Solving audio problems

If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure
1. Ensure that the computer air vents are not blocked and the
processor cooling fan is running.
2. Open the access panel, press the power button, and see if
the processor fan spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header.
3. If fan is plugged in and not spinning, replace it.
that Mute is not selected and use the volume slider to adjust the volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced > Built-in Device
The external speakers are not turned on. Turn on the external speakers.
Computer is in Sleep state. Press the power button to resume from Sleep state.
Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced >
The application is set to use a dierent audio device than speakers.
64 Chapter 6 Troubleshooting without diagnostics
Options.
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Built-in Device Options.
Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device Manager from the list of applications.
Sound does not come out of the speaker or headphones.
Cause Solution
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio device as the default output device than what is expected.
Sound from headphones is not clear or mued.
Cause Solution
Audio jack is not properly congured for headphones. Disconnect and reconnect the headphones into the universal jack,
Computer appears to be locked up while recording audio.
Cause Solution
Storage may be full. Before recording, make sure there is enough free space on the
Line-in jack is not functioning properly.
Cause Solution
Set the operating system to use the correct audio device.
and then select ‘headphones’ or ‘headset’ when prompted.
hard disk. You can also try recording the audio le in a compressed format.
Jack has been recongured in the audio driver or application software.
There is no sound or sound volume is too low.
Cause Solution
The application is set to use a dierent audio device than speakers.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio device as the default output device than what is expected.
In the audio driver or application software, recongure the jack or set the jack to its default value.
Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device Manager from the list of applications.
Set the operating system to use the correct audio device.
Solving audio problems 65

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
Cause Solution
Connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard, and then
Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the
Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
Mouse does not respond to movement or is too slow.
Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices using an external USB hub.
restart the computer.
computer.
CAUTION: When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Cause Solution
Mouse connector is not properly plugged into the back of the computer.
Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the
Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal
Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
66 Chapter 6 Troubleshooting without diagnostics
Shut down the computer using the keyboard.
Windows 10:
1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
2. Use the arrow keys to scroll to and select the power icon at
the top right on the menu, and then press Enter.
3. Use the arrow keys to select Shut Down, and then press
Enter.
4. After the shutdown is complete, plug the mouse connector
into the back of the computer (or the keyboard) and restart.
computer.
components.
Mouse does not respond to movement or is too slow.
Cause Solution
CAUTION: When attempting to resume from Sleep state, do not
hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause Solution
Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

Solving hardware installation problems

You may need to recongure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a Plug and Play device, Windows automatically recognizes the device and congures the computer. If you install a non-Plug and Play device, you must recongure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.
A new device is not recognized as part of the system.
Cause Solution
Device is not seated or connected properly. Ensure that the device is properly and securely connected and
that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables are unplugged.
Power switch of new external device is not turned on. Turn o the computer, turn on the external device, then turn on
When the system advised you of changes to the conguration, you did not accept them.
USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that Device available
Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down.
the computer to integrate the device with the computer system.
Reboot the computer and follow the instructions for accepting the changes.
is selected for appropriate USB ports under Advanced > Port Options.
Solving hardware installation problems 67
Computer will not start.
Cause Solution
Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location.
Power LED ashes red three times and then white two times.
Cause Solution
Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board,
1. Review the documentation that came with the system to
determine if you are using the correct memory modules and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed. DIMM1
must be installed before DIMM3.
2. Observe the beeps and LED lights on the front of the
computer. Beeps and ashing LEDs are codes for specic problems.
3. If you still cannot resolve the issue, contact Customer
Support.
you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to isolate the faulty module.
NOTE: DIMM1 or XMM1 must always be installed. DIMM1
must be installed before DIMM3.
3. Replace third-party memory with HP memory.
4. Replace the system board.

Solving Network Problems

Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
Network driver does not detect network controller.
Cause Solution
Network controller is disabled. 1. Run Computer Setup and enable network controller.
Incorrect network driver. Check the network controller documentation for the correct driver
68 Chapter 6 Troubleshooting without diagnostics
2. Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device Manager from the list of applications.
or obtain the latest driver from the manufacturer’s Web site.
Network status link light never ashes.
NOTE: The network status light is supposed to ash when there is network activity.
Cause Solution
No active network is detected. Check cabling and network equipment for proper connection.
Network controller is not set up properly. Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet within Windows for link status.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device Manager from the list of applications.
Network controller is disabled. 1. Run Computer Setup and enable network controller.
2. Enable the network controller in the operating system using
Device Manager.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device Manager from the list of applications.
Network driver is not properly loaded. Reinstall network drivers.
System cannot autosense the network. Disable auto-sensing capabilities and force the system into the
correct operating mode.
Diagnostics reports a failure.
Cause Solution
The cable is not securely connected. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached to the correct device.
There is a problem with the cable or a device at the other end of the cable.
The network controller is defective. Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause Solution
Network drivers are not loaded, or driver parameters do not match current conguration.
The network controller is not congured for this computer. Select the Network and Sharing Center icon in the Control Panel
Ensure that the cable and device at the other end are operating correctly.
Make sure the network drivers are loaded and that the driver parameters match the conguration of the network controller.
Make sure the correct network client and protocol is installed.
and congure the network controller.
To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications.
Solving Network Problems 69
Network controller stopped working when an expansion board was added to the computer.
Cause Solution
The network controller requires drivers. Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
Network controller stops working without apparent cause.
Cause Solution
The les containing the network drivers are corrupted. Reinstall the network drivers using Windows recovery tools in
Windows 10.
If necessary, download the softpaq from the web (from a dierent computer).
The cable is not securely connected. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached to the correct device.
The network controller is defective. Contact an authorized service provider.
System setup utility reports unprogrammed EEPROM.
Cause Solution
Unprogrammed EEPROM. Contact an authorized service provider.

Solving memory problems

If you encounter memory problems, some common causes and solutions are listed in the following table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned o (depending on the
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be aected by congurations with the Management Engine (ME) enabled. The
ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-channel mode to download, decompress, and execute the ME rmware for Out-of-Band (OOB), third-party data storage, and other management functions.
System will not boot or does not function properly after installing additional memory modules.
Cause Solution
A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1
socket on the system board. This socket must be populated with a memory module.
Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
70 Chapter 6 Troubleshooting without diagnostics
Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed.
Out of memory error.
Cause Solution
You have run out of memory to run the application. Check the application documentation to determine the memory
requirements.
Memory count during POST is wrong.
Cause Solution
The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and
that proper modules are used.
Integrated graphics may use system memory. No action required.
Insucient memory error during operation.
Cause Solution
Too many Terminate and Stay Resident programs (TSRs) are installed.
You have run out of memory for the application. Check the memory requirements for the application or add more
Power LED ashes Red ve times, once every second, followed by a two second pause, and the computer beeps ve times. (Beeps stop after fth iteration but LEDs continue ashing.)
Cause Solution
Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system.
Solving USB ash drive problems
If you encounter USB ash drive problems, common causes and solutions are listed in the following table.
USB ash drive is not seen as a drive letter in Windows.
Delete any TSRs that you do not need.
memory to the computer.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
Cause Solution
The drive letter after the last physical drive is not available. Change the default drive letter for the ash drive in Windows.
Solving USB ash drive problems 71
USB ash drive not found (identied).
Cause Solution
The device is attached to a USB port that has been hidden in Computer Setup.
The device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before
System will not boot from USB ash drive.
Cause Solution
Boot order is not correct. Run the Computer Setup utility and change boot sequence in
USB Storage Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable
The computer boots to DOS after making a bootable ash drive.
Cause Solution
Flash drive is bootable. Install the ash drive only after the operating system boots.
Flash drive is defective. Try a dierent ash drive.
Run the Computer Setup utility and enable USB ports in Advanced > Port Options.
applying power to the system
Advanced > Boot Options.
media in Advanced > Boot Options.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause Solution
Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly. Verify that the Web browser is installed and set up to work with
Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on
Cable/DSL service is not available or has been interrupted due to bad weather.
The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the
IP address is not congured properly. Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser.
your ISP.
the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.)
computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.)
Windows 10:
72 Chapter 6 Troubleshooting without diagnostics
Unable to connect to the Internet.
Cause Solution
This is useful for having the browser remember some specic information that the Web server can later retrieve.)
Cannot automatically launch Internet programs.
Cause Solution
You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program.

Solving software problems

Most software problems occur as a result of the following:
The application was not installed or congured correctly.
There is insucient memory available to run the application.
There is a conict between applications.
1. Type control panel in the taskbar search box, and then
select Control Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section, click the Delete button.
4. Select the Cookies and website data check box and click the
Delete button.
Be sure that all the needed device drivers have been installed.
If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause Solution
ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer.
See POST error messages and diagnostic front panel LEDs and
audible codes on page 74 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
“Illegal Operation has Occurred” error message is displayed.
Cause Solution
Software being used is not Microsoft-certied for your version of Windows.
Conguration les are corrupt. If possible, save all data, close all programs, and restart the
Verify that the software is certied by Microsoft for your version of Windows (see program packaging for this information).
computer.
Solving software problems 73
7 POST error messages and diagnostic front
panel LEDs and audible codes
This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count and non­error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, recongure the computer to the Full Boot Every x Days mode, using Computer Setup.
NOTE: For more information on Computer Setup, see Computer Setup (F10) Utility on page 47.

POST numeric codes and text messages

This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST.
NOTE: The computer will beep once after a POST text message is displayed on the screen.
Control panel message Description Recommended action
002-Option ROM Checksum Error System ROM or expansion board option ROM
checksum.
003-System Board Failure DMA or timers. 1. Clear CMOS. (See Password security and
1. Verify the correct ROM.
2. Flash the ROM if needed.
3. If an expansion board was recently added,
remove it to see if the problem remains.
4. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
5. If the message disappears, there may be a
problem with the expansion card.
6. Replace the system board.
resetting CMOS on page 82.)
2. Remove expansion boards.
3. Replace the system board.
005-Real-Time Clock Power Loss Invalid time or date in conguration memory. Reset the date and time under Control Panel
(Computer Setup can also be used). If the
74 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message Description Recommended action
RTC (real-time clock) battery may need to be replaced.
008–Microcode Patch Error Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version.
009–PMM Allocation Error during MEBx Download
00A-Product Information Not Valid The product information programmed into the
00B-MEBx Module did not checksum correctly Memory error during POST execution of the
Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.
system board is missing or invalid.
Management Engine (ME) BIOS Extensions option ROM.
problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery.
2. Change the processor.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the computer.
3. If the memory conguration was recently
changed, unplug the computer, restore the original memory conguration, and reboot the computer.
4. If the error persists, replace the system
board.
Use Computer Setup to update this information.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the computer.
3. If the memory conguration was recently
changed, unplug the power cord, restore the original memory conguration, and reboot the computer.
4. If the error persists, replace the system
board.
00C-PMM Deallocation Error during MEBx Cleanup
00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup
Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.
failure.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the computer.
3. If the memory conguration was recently
changed, unplug the power cord, restore the original memory conguration, and reboot the computer.
4. If the error persists, replace the system
board.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the computer.
3. If the memory conguration was recently
changed, unplug the power cord, restore the original memory conguration, and reboot the computer.
4. If the error persists, replace the system
board.
POST numeric codes and text messages 75
Control panel message Description Recommended action
00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted
in a failure.
00F-Interface Error during MEBx Execution MEBx operation experienced a hardware error
during communication with the ME.
100-Front Audio Not Connected Front audio cable has been detached or
unseated from system board.
2E1-MemorySize Error Memory amount has changed since the last
boot (memory added or removed).
2E2-Memory Error Memory module conguration failed during
boot up.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version.
3. If the error still persists, replace the
system board.
1. Reboot the computer.
2. If the error persists, update to the latest
BIOS version.
3. If the error still persists, replace the
system board.
Reconnect or replace front audio cable.
The system memory size is dierent from the last startup. The most common reason is the removal of memory from the system board. Press the F1 key to save the memory changes. If this message persists, verify that the memory modules are installed correctly.
1. Ensure memory modules are correctly
installed.
2. Verify proper memory module type.
3. Remove and replace the identied faulty
memory module(s).
4. If the error persists after replacing
memory modules, replace the system board.
2E3-Incompatible Memory Module in Memory Socket(s) X, X, ...
2E4-DIMM Conguration Warning The current memory conguration is not
2E5-ECC Memory Module Detected on Unsupported Platform
2E6–Memory Not Congured Correctly for Proper MEBx Execution
300–Conguration Change Warning The storage device conguration will be
301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure
A memory module in memory socket identied in the error message is missing critical SPD information, or is incompatible with the chipset.
optimized.
Recently added memory module(s) support ECC memory error correction.
DIMM1 is not installed. Make sure there is a memory module in the
updated as shown.
Hard drive is about to fail. (Some hard drives have a hard drive rmware patch that will x an erroneous error message.)
1. Verify proper memory module type.
2. Try another memory socket.
3. Replace with a supported module.
Rearrange the DIMMs so that each channel has the same amount of memory.
1. If additional memory was recently added,
remove it to see if the problem remains.
2. Check product documentation for
memory support information.
DIMM1 socket and that it is properly seated.
Not applicable
1. Determine if hard drive is giving correct
error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer.
2. Apply hard drive rmware patch
if applicable. (Available at
http://www.hp.com/support.)
76 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message Description Recommended action
3. Back up contents and replace hard drive.
302-Hard Disk 2: SMART Hard Drive Detects Imminent Failure
309 – 30C: Hard Disk 3–6: SMART Hard Drive Detects Imminent Failure
3F0–Boot Device Not Found Boot device not found. Insert boot device or load operating system.
3F1–Hard Disk 1 Error Hard disk 1 error. 1. Check and/or replace cables.
3F2–Hard Disk 2 Error Hard disk 2 error. 1. Check and/or replace cables.
Hard drive is about to fail. (Some hard drives have a hard drive rmware patch that will x an erroneous error message.)
Hard drive is about to fail. (Some hard drives have a hard drive rmware patch that will x an erroneous error message.)
1. Determine if hard drive is giving correct
error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer.
2. Apply hard drive rmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
1. Determine if hard drive is giving correct
error message. Run the Drive Protection System test under using F2 Diagnostics when booting the computer.
2. Apply hard drive rmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
3. Replace the hard disk drive.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
3. Replace the hard disk drive.
400-Serial Port A Address Conict Detected Both external and internal serial ports are
assigned to the same resources.
401-Serial Port B Address Conict Detected Both external and internal serial ports are
assigned to the same resources.
402-Serial Port C Address Conict Detected Both external and internal serial ports are
assigned to the same resources.
403-Serial Port D Address Conict Detected Both external and internal serial ports are
assigned to the same resources.
1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
3. Recongure card resources and/or run
Computer Setup or Windows utilities.
1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
3. Recongure card resources and/or run
Computer Setup or Windows utilities.
1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
3. Recongure card resources and/or run
Computer Setup or Windows utilities.
1. Remove any serial port expansion cards.
2. Clear CMOS. (See Password security and
resetting CMOS on page 82.)
POST numeric codes and text messages 77
Control panel message Description Recommended action
3. Recongure card resources and/or run
Computer Setup or Windows utilities.
419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an
option ROM too large to download during POST.
41A-Front USB1/USB2 Not Connected Front USB cable has been detached or unseated
from system board.
41B-Device in PCI Express Slot Failed To Initialize
43A-USB Type-C I2C Not Connected Cable is required between I2C on card and USB-
43B-More Than One USB type-C Cards Are Installed
500–BIOS Recovery A system BIOS recovery has occurred. Not applicable.
60x – HP Battery Alert The system has detected the storage capacity
640 – Power Limit Reached Active covers and expansion modules are not
641 – Expansion Limit Reached Maximum of four modules can be powered Recongure the system.
There is an incompatibility or problem with a PCIe device and the system or PCIe link could not be congured to a valid bus width or speed.
C on the system board.
More than one USB type-C card is installed. Remove USB type-C card so only one is
of the battery stated below to be very low.
Primary (internal) Battery (601)
Secondary (internal) Battery (602)
supported with the currently available power
If a PCI expansion card was recently
added, remove it to see if the problem remains.
Reconnect or replace front USB cable.
Try rebooting the system. If the error reoccurs, the device may not work with this system
Install cable between I2C on card and USB-C on the system board.
installed.
For optimal performance, this battery may need to be replaced.
Recongure or install a higher rated power source.
70x-Wireless Mode Not Supported The system has detected a wireless module
installed in the system that is not supported and has been disabled.
800-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer
801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer
900-CPU Fan Not Detected CPU fan is not connected or may have
malfunctioned.
901-Chassis, Rear Chassis, or Front Chassis Fan not Detected
Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned.
Replace with a supported module.
turned o.
2. Check connector for bent or missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
turned o.
2. Ensure that none of the keys are
depressed.
3. Replace the keyboard.
4. Replace the system board.
1. Reseat CPU fan.
2. Reseat fan cable.
3. Replace CPU fan.
1. Reseat chassis, rear chassis, or front
chassis fan.
2. Reseat fan cable.
78 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Control panel message Description Recommended action
3. Replace chassis, rear chassis, or front
chassis fan.
903-Computer Cover Has Been Removed Since Last System Startup
904-SATA Cabling Error One or more SATA devices are improperly
attached. For optimal performance, the SATA 0 and SATA 1 ports should be used for hard drives before other ports.
90B-Fan Failure The system has detected that a cooling fan is
not operating correctly.
90D-System Temperature Thermal shutdown occurred. The system BIOS
has detected your machine was previously shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specications. The machine should return to normal operation once the situation is resolved.
90E-Power Supply Fan Not detected Power supply fan is not connected or may have
malfunctioned.
910–Filter Warning Airow lter is dirty. Replace the airow lter.
940–Unsupported Module Only HP modules are supported. Unrecognized
modules will not be enabled.
N/A
Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
Make sure system has proper airow.
1. Reseat power supply fan.
2. Reseat fan cable.
3. Replace power supply fan.
Only use supported HP modules.

Interpreting system validation diagnostic front panel LEDs and audible codes

During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions:
AC adapter
System board power
Processor failure
BIOS corruption
Memory failure
Graphics failure
System board failure
BIOS authentication failure
If an error is detected, specic patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns will make up a two part code:
Interpreting system validation diagnostic front panel LEDs and audible codes 79
Major – the category of the error
Minor – the specic error within the category
NOTE: Single beep/blink codes are not used.
Number of long beeps/blinks Error category
1 Not used
2 BIOS
3 Hardware
4 Thermal
5 System board
Patterns of blink/beep codes are determined by using the following parameters:
1 second pause occurs after the last major blink.
2 second pause occurs after the last minor blink.
Beep error code sequences occur for the rst 5 iterations of the pattern and then stop.
Blink error code sequences continue until the computer is unplugged or the power button is pressed.
NOTE: Not all diagnostic lights and audible codes are available on all models.
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the minor error category (short blinks). For example, ‘3.5’ indicates 3 long red blinks and 5 short white blinks to communicate the processor is not detected.
Category Major/minor code Description
BIOS 2.2 The main area (DXE) of BIOS has become corrupted and there is no recovery
binary image available.
2.3 The embedded controller policy requires the user to enter a key sequence.
2.4 The embedded controller is checking or recovering the boot block.
Hardware 3.2 The embedded controller has timed out waiting for BIOS to return from
memory initialization.
3.3 The embedded controller has timed out waiting for BIOS to return from graphics initialization.
3.4 The system board displays a power failure (crowbar).*
3.5 The processor is not detected.*
3.6 The processor does not support an enabled feature.
Thermal 4.2 A processor over temperature condition has been detected.*
4.3 An ambient temperature over temperature condition has been detected.
4.4 An MXM over temperature condition has been detected.
System board 5.2 The embedded controller cannot nd valid rmware.
5.3 The embedded controller has timed out waiting for the BIOS.
80 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes
Category Major/minor code Description
5.4 The embedded controller has timed out waiting for BIOS to return from system board initialization.
5.5 The embedded controller rebooted the system after a possible lockup condition had been detected through the use of a System Health Timer, Automated System Recovery Timer, or other mechanism.
* Indicates hardware triggered event; all other events are controlled by the BIOS.
Interpreting system validation diagnostic front panel LEDs and audible codes 81

8 Password security and resetting CMOS

This computer supports security password features, which can be established through the Computer Setup Utilities menu.
This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup. When you establish only a power-on password, the power-on password is required to access Computer Setup and any other information on the computer. When you establish both passwords, only the administrator password will give you access to Computer Setup.
When both passwords are set, the administrator password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget one or both passwords, you can clear all passwords by powering o the system, opening the cover, temporarily removing the PSWD jumper, and booting once. This will erase the administrator and power-on passwords. You must restore the jumper to create new passwords.
CAUTION: Pushing the CMOS button with power removed will reset the BIOS settings to factory defaults. It
may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later. Back up can be performed in Computer Setup or using the BiosCongUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 47 for information on backing up the BIOS settings.

Resetting the password jumper

CAUTION: Stringent security is a mode where there is no physical bypass of the password function. If
enabled, removing the password jumper will be ignored. To enable this mode, change the security setting Clear Password Jumper in Password Policies to Ignore.
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specically identied unit under the direction of the owner. This scenario may not be covered under warranty.
To prevent needing a customer service event to restore access to the system, record your congured administrator and power-on passwords in a safe place away from your computer.
To disable the power-on or administrator password features, or to clear the power-on or administrator passwords, complete the following steps:
82 Chapter 8 Password security and resetting CMOS
1. Shut down the operating system properly, then turn o the computer and any external devices, and
disconnect the power cord from the power outlet.
2. With the power cord disconnected, press the power button again to drain the system of any residual
power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned o. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briey touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3. Remove the access panel.
4. Locate the header and jumper.
NOTE: The password jumper is green so that it can be easily identied. For assistance locating the
password jumper and other system board components, see the system board components image at
System board on page 41.
5. Remove the jumper from pins 1 and 2.
6. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
7. Replace the access panel and reconnect the external equipment.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current
passwords and disables the password features.
9. Shut down the computer, unplug the power, and disconnect the external equipment.
10. Remove the access panel.
11. Place the jumper on pins 1 and 2.
12. Replace the access panel.
13. Reconnect the external equipment and plug in the computer.
Resetting the password jumper 83

Clearing and resetting the BIOS

The CMOS button resets BIOS settings to default, but does not clear the passwords or aect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.
1. Turn o the computer and any external devices, and disconnect the power cord from the power outlet.
2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to
disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned o. Failure to disconnect the power cord can result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briey touching a grounded metal object. See the Safety & Regulatory Information guide for more information.
3. Remove the access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back
up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 47 for information on backing up the CMOS settings.
4. Locate, press, and hold the CMOS button in for ve seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will
not clear CMOS if the power cord is connected.
NOTE: For assistance locating the CMOS button and other system board components, see the system
board components image at System board on page 41.
5. Replace the access panel.
84 Chapter 8 Password security and resetting CMOS
6. Reconnect the external devices.
7. Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that
conguration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time.
For instructions on Computer Setup, see Computer Setup (F10) Utility on page 47.
Clearing and resetting the BIOS 85

9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 86.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
You must use a Windows computer to download this tool because only .exe les are provided.
86 Chapter 9 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double­click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
Using HP PC Hardware Diagnostics UEFI 87
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 88.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
88 Chapter 9 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been precongured for use. Your computer does not require the traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
Set a location for storing the test results. You can also set the user name and password settings used for uploads.
Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 89
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
90 Chapter 9 Using HP PC Hardware Diagnostics

10 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most products:
Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 91).
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 91).
Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
media (select products only) on page 91).
Restoring and recovery—Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 91).
Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space (select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more information, see Removing the HP Recovery partition (select products only) on page 95.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Using Windows tools 91
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 93.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Before you begin
Before you begin, note the following:
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
HP Recovery Manager examines the computer and determines the required media storage capacity.
To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank USB ash drive or hard drive.
If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP Recovery Manager software.
If your computer does not include an integrated optical drive with DVD writer capability, you can use an external optical drive (purchased separately) to create recovery discs, as described above. If an external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be connected to a USB port on an external device, such as a USB hub.
To create a recovery ash drive, use a high-quality blank USB ash drive.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt this process.
If necessary, you can exit the program before you have nished creating all of the recovery media. HP Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery Manager, you will be prompted to continue.
Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 93.
92 Chapter 10 Backing up, restoring, and recovering
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