Hp DM1 User Manual

HP Pavilion dm1 Entertainment PC

Maintenance and Service Guide

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Fourth Edition: March 2012

Third Edition: November 2011

First Edition: September 2011

Document Part Number: 657776-004

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 7

Display .................................................................................................................................................. 7

Buttons ................................................................................................................................................. 9

Keys ................................................................................................................................................... 11

Lights .................................................................................................................................................. 12

TouchPad ........................................................................................................................................... 13

Front ................................................................................................................................................... 13

Left side .............................................................................................................................................. 14

Right side ........................................................................................................................................... 15

Bottom ................................................................................................................................................ 16

3 Illustrated parts catalog ............................................................................................................................... 17

Service label ....................................................................................................................................... 17

Computer major components ............................................................................................................. 19

Display assembly subcomponents ..................................................................................................... 25

Mass storage devices ......................................................................................................................... 27

Miscellaneous parts ............................................................................................................................ 28

Sequential part number listing ............................................................................................................ 29

4 Removal and replacement procedures ....................................................................................................... 37

Preliminary replacement requirements ............................................................................................... 37

Tools required .................................................................................................................... 37

Service considerations ....................................................................................................... 37

Plastic parts ....................................................................................................... 37

Cables and connectors ..................................................................................... 37

Drive handling ................................................................................................... 38

Grounding guidelines ......................................................................................................... 38

Electrostatic discharge damage ........................................................................ 38

Packaging and transporting guidelines ............................................. 39

Component replacement procedures ................................................................................................. 42

Service label ...................................................................................................................... 42

Computer feet .................................................................................................................... 43

Battery ............................................................................................................................... 44

SIM (select models only) ................................................................................................... 45

Display panel ..................................................................................................................... 46

Webcamera module ........................................................................................................... 47

WLAN module .................................................................................................................... 48

WWAN module (select models only) ................................................................................. 51

RTC battery ....................................................................................................................... 53

Hard drive .......................................................................................................................... 55

Memory module ................................................................................................................. 57

Keyboard ........................................................................................................................... 58

Display assembly ............................................................................................................... 63

Top cover ........................................................................................................................... 68

Speakers ............................................................................................................................ 71

TouchPad button board ..................................................................................................... 73

System board ..................................................................................................................... 74

Power connector cable ...................................................................................................... 75

Fan ..................................................................................................................................... 77

Heat sink ............................................................................................................................ 78

5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 81

Using Setup Utility .............................................................................................................................. 81

Starting Setup Utility .......................................................................................................... 81

Changing the language of Setup Utility ............................................................................. 81

Navigating and selecting in Setup Utility ............................................................................ 82

Displaying system information ........................................................................................... 82

Restoring factory settings in Setup Utility .......................................................................... 83

Exiting Setup Utility ............................................................................................................ 83

Updating the BIOS ............................................................................................................. 83

Determining the BIOS version ........................................................................... 84

Downloading a BIOS update ............................................................................. 84

Using System Diagnostics .................................................................................................................. 85

6 Specifications ................................................................................................................................................ 87

Computer specifications ..................................................................................................................... 87

11.6-inch display specifications .......................................................................................................... 88

Hard drive specifications .................................................................................................................... 89

7 Backup and recovery .................................................................................................................................... 91

Restore ............................................................................................................................................... 91

Creating restore media ....................................................................................................................... 92

Performing a system restore .............................................................................................................. 93

Restoring using the dedicated recovery partition (select models only) .............................. 93

Restoring using the restore media ..................................................................................... 94

Changing the computer boot order .................................................................................... 94

Backing up and recovering your information ...................................................................................... 95

Using Windows Backup and Restore ................................................................................ 96

Using Windows system restore points ............................................................................... 96

When to create restore points ........................................................................... 96

Create a system restore point ........................................................................... 97

Restore to a previous date and time ................................................................. 97

8 Power cord set requirements ...................................................................................................................... 99

Requirements for all countries ............................................................................................................ 99

Requirements for specific countries and regions ............................................................................. 100

9 Recycling ..................................................................................................................................................... 103

Index ................................................................................................................................................................. 105

vii

viii

1 Product description

Category Description Computer models

equipped with an AMD® processor

Product Name HP Pavilion dm1 Entertainment PC √√

Processors AMD® E450 1.65-GHz processor (1.0-MB L2 cache,

1333-MHz, dual core, 18 W)

AMD E300 1.30-GHz processor (1.0-MB L2 cache,

1066-MHz, dual core, 18 W)

Intel Core i3-2367M (1.4GHz), 1333MHz/3MB L3,

Dual 17W

Intel Celeron 867 (1.3GHz), 2M cache √

Chipset AMD A50M fusion controller hub (FCH) √

Intel® HM65 Express Chipset √

Graphics AMD Radeon™ HD 6320 discrete-class graphics on

computer models equipped with an AMD E450 1.65GHz processor

AMD Radeon HD 6310 discrete-class graphics on

computer models equipped with an AMD E300 1.00GHz processor

Support for Blu-ray playback with HD decode and

DX11 support

√

Computer models equipped with an Intel® processor

Intel® HD Graphics 3000 √

Intel® HD Graphics √

Support HD Decode, DX10, and HDMI √

Panel 11.6-in, high-definition (HD), light-emitting diode

(LED), BrightView (1366×768) display; typical brightness: 200 nits

All display assemblies include 2 wireless local area

network (WLAN) antenna cables

Supports 16:9 wide aspect ratio √√

Support for non-flush glass panel cover (non-PMMA) √

Select computer model display assemblies include 2

wireless wide area network (WWAN) antenna cables

√√

√

Category Description Computer models

equipped with an AMD® processor

Computer models equipped with an Intel® processor

Memory Two customer-accessible/upgradable memory

module slots

DDR3-1333-MHz single channel support (automatic

downgrade to DDR3-1066-MHz on computer models equipped with an AMD E300 1.30-GHz processor)

Supports up to 8192 GB of system RAM √

Supports the following configurations:

● 8192-MB total system memory (4096×2; only

on a 64-bit operating system)

6144-MB total system memory (4096×1 +

●

2048×1

4096-MB total system memory (4096×1 or

●

2048×2)

2048-MB total system memory (2048×1)

●

One customer-accessible/upgradable memory

module slot

Supports up to 4096 MB of system RAM √

Supports the following configurations:

4096MB (4096MB x1 SODIMM)

●

√

2048MB (2048MB x1 SODIMM)

●

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.

37-in) and 7.0-mm (.28-in) thicknesses

Customer-accessible √

Serial ATA (SATA) √

Supports Accelerometer hard drive protection √

Supports the following hard drives:

● 640-GB, 5400-rpm, 9.5-mm

● 500-GB, 7200-rpm, 9.5-mm

● 500-GB, 5400-rpm, 9.5-mm

320-GB, 7200-rpm, 9.5-mm and 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm and 7.0-mm

●

√

2 Chapter 1 Product description

Category Description Computer models

equipped with an AMD® processor

Computer models equipped with an Intel® processor

Supports the following hard drives:

● 640-GB, 5400-rpm, 9.5-mm

● 500-GB, 7200-rpm, 9.5-mm

● 500-GB, 5400-rpm, 9.5-mm

320-GB, 7200-rpm, 9.5-mm and 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm and 7.0-mm

●

Supports the following solid-state drives (SSD):

● 6.35-cm (2.5-in) 160-GB

6.35-cm (2.5-in) 128-GB

●

Optical drive External USB optical drive (computer USB ports

SATA √√

12.7mm tray load √√

Supports the following external optical drives:

support 2A current)

● Blu-ray ROM DVD±R/RW Super Multi Double-

Layer Drive

DVD±RW Super Multi Double-Layer Drive

●

√

√√

Audio and video Single digital microphone √√

Beats Audio with Beats logo (support Beats hotkey

Two integrated stereo speakers √√

HP TrueVision high-definition webcam (fixed, no tilt,

Ethernet Integrated Gigabit network interface card (NIC),

Wireless Integrated WLAN options by way of wireless module √√

Two WLAN antennas built into display assembly √√

Supports the following WLAN formats for all

[fn+b])

1280×800 by 30 frames per second)

1280×720 by 30 frames per second)

PCIE interface

computer models:

Atheros WB2251x1 802.11b/g/n Bluetooth (BT

●

4.0 + HS support) combo

● Broadcom BCM94313HMGBLP1 802.11 b/g/n

1x1 combo HMC

√√

√

√√

Category Description Computer models

equipped with an AMD® processor

Computer models equipped with an Intel® processor

Supports the following WLAN formats for computers

equipped with an AMD processor:

● Broadcom HMC 802.11 b/g/n Bluetooth (BT

3.0) combo adapter (configurable only for Brazil)

Supports the following WLAN formats for computers

equipped with an Intel processor:

● Intel Centrino® Wireless-N 1030 802.11 b/g/n

1×2 + Bluetooth combo adapter

Intel Centrino® Wireless-N 6230 802.11 a/b/g/n

●

1×2 + Bluetooth combo adapter

Integrated WWAN options by way of wireless module √

Two WWAN antennas built into display assembly

(select models only)

Supports the HP hs2340 HSPA+ Mobile Broadband

Module

External media card

HP Multi-Format Digital Media Reader supports the

Push-push insertion/removal √√

following digital card formats:

● MultiMediaCard

√

√√

Secure Digital (SD) Card

●

Secure Digital High-Capacity (SDHC) Card

●

● Secure Digital Extended Capacity (SDxC) Card

Subscriber identity module (SIM) slot (populated with

Ports ● 3-pin AC power

WWAN; tool-less user accessible) (select models only)

Audio-in (mono microphone), supports jack

●

detection

Audio-out (stereo headphone), supports jack

●

detection

HDMI version 1.3b supporting 1080p, 1920

●

×1080 @ 60Hz

RJ-45 (Ethernet, includes link and activity lights)

●

USB 2.0 (3 ports)

●

● VGA (Dsub 15 pin) supporting 2048×1536

external resolution @ 60 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video

√

√√

4 Chapter 1 Product description

Category Description Computer models

equipped with an AMD® processor

Computer models equipped with an Intel® processor

Keyboard/ pointing devices

TouchPad with multi-touch gestures √√

Taps enabled as default √√

Power requirements

Supports the following batteries:

Security Security cable slot √√

Operating system Preinstalled:

97% Duracoat, island-style keyboard, no spillresistance (in charcoal finish)

Supports the following HP Smart AC adapters:

● 65-W PFC RC V EM 3-wire HP Smart AC

adapter (for use only in India)

65-W PFC RC V 3-wire HP Smart AC adapter

●

(for use in all countries and regions except India)

6-cell, 55-Whr, 2.55-Ah Li-ion battery

●

3-cell, 28-Whr, 2.55-Ah Li-ion battery

●

Windows 7 Home Basic (64- and 32-bit)

●

Windows 7 Home Premium (64- and 32-bit)

●

● Windows 7 Professional (64- and 32-bit)

√√

√

Windows 7 Starter 32-bit (only on computer

●

models equipped with a 500-, 320-, or 250-GB hard drive and 2-GB memory)

● SUSE Linux (select models only) (Does not

support Energy Star, WWAN/GPS, QuickWeb, BD playback, or wireless card)

DVD SSRD recovery solution

●

Preinstalled:

Windows 7 Home Basic (64- and 32-bit)

●

Windows 7 Home Premium (64- and 32-bit)

●

● Windows 7 Professional (64- and 32-bit)

Windows 7 Starter 32-bit (only on computer

●

models equipped with a 500-, 320-, or 250-GB hard drive and 2-GB memory)

● SUSE Linux (select models only) (Does not

support Energy Star, WWAN/GPS, QuickWeb, BD playback, or wireless card)

DVD SSRD recovery solution

●

√

Category Description Computer models

equipped with an AMD® processor

Computer models equipped with an Intel® processor

Serviceability End-user replaceable parts:

● AC adapter

● Battery

● Hard drive

Memory modules (2)

●

SIM (select models only)

●

Solid-state drive

●

WLAN module

●

● WWAN module (select models only)

End-user replaceable parts:

● AC adapter

Battery

●

Hard drive

●

● Memory module

SIM (select models only)

●

Solid-state drive

●

√

● WLAN module

6 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display or initiates Sleep if the display is

(2) WLAN antennas (2)* Send and receive wireless signals to communicate

(3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate

(4) Internal microphone Records sound.

closed while the power is on.

NOTE: The display switch is not visible from the

outside of the computer.

with WLANs.

with WWANs.

Display 7

Item Component Description

(5) Webcam Records video and captures still photographs.

To use the webcam, select Start > All Programs > CyberLink and Chat > CyberLink YouCam.

(6) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.

8 Chapter 2 External component identification

Buttons

Buttons 9

Item Component Description

(1) Power button

(2) QuickWeb button For computer models equipped with an AMD processor:

When the computer is off, press the button to turn

●

on the computer.

● When the computer is on, press the button briefly

to initiate Sleep.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the

●

button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select Start >

Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

● When the computer is off or in Hibernation, press

the button to open HP QuickWeb (select models only).

● When the computer is in Microsoft Windows, press

the button to open the default Web browser.

When the computer is in HP QuickWeb, press the

●

button to open the Web browser.

QuickWeb allows you to browse the Internet, communicate with others using Skype, and explore other HP QuickWeb programs. When the computer is off or in Hibernation, you can press the QuickWeb button to access these features without waiting for the operating system to start.

NOTE: For more information, refer to the HP

QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not start QuickWeb or perform any action or function in QuickWeb.

For computer models equipped with an Intel processor:

When the computer is in Microsoft Windows, press

●

the button to open the default Web browser.

10 Chapter 2 External component identification

Keys

Item Component Description

(1) esc key Displays system information when pressed in

(2) fn key Displays system information when pressed in

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Action keys Execute frequently used system functions.

combination with the fn key.

combination with the esc key.

Keys 11

Lights

Item Component Description

(1) Power light

(2) Mute light ● Amber: Computer sound is off.

(3) Wireless light ● White: An integrated wireless device, such as a

(4) Caps lock light On: Caps lock is on.

(5) TouchPad light ● On: The TouchPad is off.

White: The computer is on.

●

● Blinking white: The computer is in the Sleep state.

Off: The computer is off or in Hibernation.

●

Off: Computer sound is on.

●

WLAN device and/or a Bluetooth device, is on.

Amber: All wireless devices are off.

●

Off: The TouchPad is on.

●

12 Chapter 2 External component identification

TouchPad

Item Component Description

Front

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the

(3) TouchPad zone Moves the pointer and selects or activates items on

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

Component Description

Speakers (2) Produce sound.

On: The TouchPad is off.

●

● Off: The TouchPad is on.

TouchPad on/off button to turn the TouchPad on and off.

the screen.

TouchPad 13

Left side

Item Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/Battery light

(3) Security cable slot Attaches an optional security cable to the computer.

(4) Vent Enables airflow to cool internal components.

(5) Hard drive light ● Blinking white: The hard drive is being accessed.

White: The computer is connected to external

●

power. If a battery installed, the battery is fully charged.

● Amber: The computer is connected to external

power and the battery is charging.

● Off: The computer is not connected to

external power.

Blinking: The computer is in the Sleep state.

●

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Amber: HP 3D DriveGuard has temporarily parked

●

the hard drive.

NOTE: For information on HP 3D DriveGuard,

refer to the HP Notebook Reference Guide.

(6) HDMI port (select models only) Connects an optional video or audio device, such as a

(7) USB port (2) Connects an optional USB device.

14 Chapter 2 External component identification

high-definition television, or any compatible digital or audio component.

Right side

Item Component Description

(1) Digital Media Slot Supports the following digital card formats:

MultiMediaCard

●

SD Card

●

● Secure Digital High-Capacity (SDHC) Card

Secure Digital Extended Capacity (SDxC) Card

●

(2) Audio-out (headphone) jack Produce sound when connected to optional powered

(3) Audio-in (microphone) jack Connects an optional computer headset microphone,

(4) USB 2.0 ports (2) Connect optional USB 2.0 devices.

(5) External monitor port Connects an external VGA monitor or projector.

(6) RJ-45 (network) jack Connects a network cable.

stereo speakers, headphones, ear buds, a headset, or television audio.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

stereo array microphone, or monaural microphone.

Right side 15

Bottom

Item Component Description

(1) Battery bay Holds the battery.

(2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

The SIM slot is located inside the battery bay.

(3) Battery/service door latch Releases the battery from the battery bay.

(4) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(5) Service door Provides access to the hard drive bay, a memory

module slot, the SIM slot (select models only), the WLAN module, and the WWAN module (select models only).

16 Chapter 2 External component identification

3 Illustrated parts catalog

Service label

When ordering parts or requesting information, provide the computer serial number and model description provided on the service label.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

Service label 17

Item Description Function

(2) Serial number This is an alphanumeric identifier that is unique to

(3) Part number/Product number This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

each product.

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

18 Chapter 3 Illustrated parts catalog

Computer major components

Computer major components 19

Item Component Spare part

number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare

(2) Keyboard (includes keyboard cable):

In charcoal finish

For use in Belgium 659500-A41

For use in Brazil 659500-201

For use in Canada 659500-121

For use in the Czech Republic and Slovenia 659500-FL1

For use in Denmark, Finland, and Norway 659500-DH1

For use in France 659500-051

For use in Germany 659500-041

For use in Greece 659500-DJ1

For use in Hungary 659500-211

For use in India 659500-D61

For use in Israel 659500-BB1

For use in Italy 659500-061

For use in Japan 659500-291

part information, see

Display assembly subcomponents on page 25.

For use in Latin America 659500-161

For use in the Netherlands 659500-B31

For use in Portugal 659500-131

For use in Russia 659500-251

For use in Saudi Arabia 659500-171

For use in South Korea 659500-AD1

For use in Spain 659500-071

For use in Switzerland 659500-BG1

For use in Taiwan 659500-AB1

For use in Thailand 659500-281

For use in Turkey 659500-141

For use in the United Kingdom 659500-031

For use in the United States 659500-001

In ash black finish

For use in Belgium 659501-A41

For use in Brazil 659501-201

For use in Canada 659501-121

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

For use in the Czech Republic and Slovenia 659501-FL1

For use in Denmark, Finland, and Norway 659501-DH1

For use in France 659501-051

For use in Germany 659501-041

For use in Greece 659501-DJ1

For use in Hungary 659501-211

For use in India 659501-D61

For use in Israel 659501-BB1

For use in Italy 659501-061

For use in Japan 659501-291

For use in Latin America 659501-161

For use in the Netherlands 659501-B31

For use in Portugal 659501-131

For use in Romania 659501-271

For use in Russia 659501-251

For use in Saudi Arabia 659501-171

For use in South Korea 659501-AD1

For use in Spain 659501-071

For use in Switzerland 659501-BG1

For use in Taiwan 659501-AB1

For use in Thailand 659501-281

For use in Turkey 659501-141

For use in the United Kingdom 659501-031

For use in the United States 659501-001

In ruby red finish

For use in Belgium 677713-A41

For use in Brazil 677713-201

For use in Canada 677713-121

For use in the Czech Republic and Slovenia 677713-FL1

For use in Denmark, Finland, and Norway 677713-DH1

For use in France 677713-051

For use in Germany 677713-041

For use in Greece 677713-DJ1

For use in Hungary 677713-211

Computer major components 21

Item Component Spare part

number

For use in India 677713-D61

For use in Israel 677713-BB1

For use in Italy 677713-061

For use in Japan 677713-291

For use in Latin America 677713-161

For use in the Netherlands 677713-B31

For use in Portugal 677713-131

For use in Romania 677713-271

For use in Russia 677713-251

For use in Saudi Arabia 677713-171

For use in South Korea 677713-AD1

For use in Spain 677713-071

For use in Switzerland 677713-BG1

For use in Taiwan 677713-AB1

For use in Thailand 677713-281

For use in Turkey 677713-141

For use in the United Kingdom 677713-031

For use in the United States 677713-001

For Alexandre Herchcovitch Special Edition computer models equipped with an AMD

processor

For use in Brazil 683100-201

For use in Canada 683100-121

For use in Latin America 683100-161

For use in the United States 683100-001

(3) Top cover (includes power button board and cable and TouchPad and TouchPad cable):

In charcoal finish for use only with computer models equipped with an AMD processor 659513-001

In ash black finish for use only with computer models equipped with an AMD processor 659514-001

In ruby red finish for use only with computer models equipped with an AMD processor 678159-001

For use only with Alexandre Herchcovitch Special Edition computer models equipped with

an AMD processor

In charcoal finish for use only with computer models equipped with an Intel processor 669426-001

In ash black finish for use only with computer models equipped with an Intel processor 669427-001

683099-001

In ruby red finish for use only with computer models equipped with an Intel processor 677718-001

(4) Speakers (includes cables) 659508-001

22 Chapter 3 Illustrated parts catalog

+ 88 hidden pages