HP DLT VS80 User Manual

index

hp learning products

issued october 2000 : http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

index

contents of this section

a b c d e f g h i j l m

n o p r s t u v w

a

accessories, ordering See Ordering Information

addresses, customer support See Obtaining Service

AIX (IBM UNIX) See IBM AIX 3.2.5+

altitude, operating limits Choose your drive model from Features and

Specifications

amber light See Interpreting the Front Panel Lights

anti-static protection See Installation Guide

applications, backup See Backup Software Requirements

archive life See Caring for Cartridges

Asia Pacific support numbers See Technical Support for Asia Pacific

AT&T mode See UNIX Glossary

b

backup applications See Backup Software Requirements

backup driver software See Backup Software Requirements

backup failure See You Cannot Back Up or Restore

backup software See Backup Software Requirements

compatibility with TapeAlert See Backup Software Requirements
problems with See You Cannot Back Up or Restore

Berkeley mode See UNIX Glossary

boot-up fails See Computer Does Not Boot Up

c

cables available See Ordering Information

cable supplied with drive See Installation Guide

capacity, tape See Choosing Cartridges

care of cartridges See Caring for Cartridges

cartridges

archive life See Caring for Cartridges
available from HP See Ordering Information
care of See

Caring for Cartridges

choosing See Choosing Cartridges
excessive errors See

Cleaning the Tape Heads

labels See

labels, cartridge

life See Caring for Cartridges
loading cartridges in a drive See Loading a Cartridge
ordering See

Ordering Information

storing See Caring for Cartridges
tape life See Caring for Cartridges
times used See Caring for Cartridges
unloading See Unloading a Cartridge
write-protecting See Write-Protecting Cartridges

certifications Choose your drive model from Features and Specifications

changing SCSI ID See Installation Guide

Clean light See Interpreting the Front Panel Lights

cleaning cartridges

about See Cleaning the Tape Heads
ordering See Ordering Information

cleaning tape heads See Cleaning the Tape Heads

compaq UNIX systems See UNIX Configuration Guide: Compaq Systems

compression

available on HP tape drives Choose your drive model from Features

and Specifications

definition See UNIX Glossary

computer problems See Problems with Your Computer

condensation See Caring for Cartridges

contacting HP See Obtaining Service

customer support See Customer Support

d

data cartridges

about See Choosing Cartridges
ordering See Ordering Information

data compression Choose your drive model from Features and Specifications

default SCSI ID See Installation Guide

device filenames

HP-UX See HP-UX Systems
IBM AIX See IBM AIX 3.2.5+
PC UNIX See PC-Based UNIX (SCO)

diagnosing problems See Troubleshooting or Diagnostics

drive

cannot back up or restore See You Cannot Back Up or Restore
designations Choose your drive model from

Features and
Specifications

does not power up See Tape Drive Does Not Power Up
features Choose your drive model from Features and Specifications
internal identification number Choose your drive model from

Features and Specifications

lights See Interpreting the Front Panel Lights
maintenance See Cleaning the Tape Heads
models Choose your drive model from Features and Specifications
power requirements Choose your drive model from Features and

Specifications

returning for service See Returning your HP SureStore Tape Drive
specifications Choose your drive model from Features and

Specifications

switching on See Switching on the Drive
use instructions See Using Your Tape Drive
warranty See Warranty

driver software

available online See Worldwide Online Services
missing See You Cannot Back Up or Restore
on this CD-ROM See Installation Guide or README file

e

ejecting a cartridge See Loading and Unloading a Cartridge

electrical requirements Choose your drive model from Features and Specifications

electromagnetic specifications Choose your drive model from Features and

Specifications

electrostatic discharge, protection against See Installation Guide

EMC certifications Choose your drive model from Features and Specifications

environmental specifications Choose your drive model from Features and

Specifications

equipment supplied with drive See Installation Guide

error condition signal

tape drive See Front Panel Lights
cartridge See Front Panel Lights

European support numbers See Technical Support for Europe

expired cleaning cartridges See Cleaning the Tape Heads

Express Exchange warranty See Warranty or Returning Your HP SureStore Tape

Drive

f

fast, wide SCSI See Narrow and Wide, Fast and Ultra SCSI

fault condition See Troubleshooting Tips

features of DAT drives Choose your drive model from Features and Specifications

filemarks See UNIX Glossary

firmware upgrades See HP Library & Tape Tools

flashing light See Interpreting the Front Panel Lights

Form, Customer Service See Customer Service Form

formats, tape See Choosing Cartridges

frequency of cleaning See Cleaning the Tape Heads

frequently asked questions See Frequently Asked Questions

front panel See Interpreting the Front Panel Lights

FTP site See Worldwide Online Services

g

green light See Interpreting the Front Panel Lights

h

hang during boot-up See Computer Does Not Boot

head cleaning See Cleaning the Tape Heads

high error rate See Cleaning the Tape Heads

host adapter, SCSI See Checking Installation Prerequisites

HP part numbers See Ordering Information

HP service agreements See Service Agreements

HP-UX See HP-UX Systems

humidity specifications Choose your drive model from Features and Specifications

i

IBM AIX See IBM AIX 3.2.5+

immediate mode See UNIX Glossary

infinite flush See UNIX Glossary

inserting a cartridge See Loading a Cartridge

installation prerequisites See Checking Installation Prerequisites

installing your drive See Installation Guide

instant support See Diagnostics

Internet sites See Worldwide Online Services

IRIX See Silicon Graphics IRIX

j

jammed cartridges See Jammed Cartridge

jumpers, SCSI ID See Installation Guide

l

labels, cartridge

backup tapes See Labeling Cartridges
one label only See Caring for Cartridges

LEDs See Interpreting the Front Panel Lights

life of tape See Caring for Cartridges

lights See Interpreting the Front Panel Lights

loading cartridges See Loading a Cartridge

loose connections See Tape Drive Does Not Power Up and You Cannot Back Up

or Restore

LUN (logical unit number) See UNIX Glossary

m

maintenance See Cleaning the Tape Heads

measurements Choose your drive model from Features and Specifications

media available See Ordering Information

messages

TapeAlert monitoring utility See TapeAlert

model numbers Choose your drive model from Features and Specifications

models, DAT drive Choose your drive model from Features and Specifications

monitoring utility See TapeAlert

mounting rails See rail kits

n

narrow SCSI See Narrow and Wide, Fast and Ultra SCSI

non-operating limits Choose your drive model from Features and Specifications

non-warranty service See Obtaining Service

North American support numbers See Technical Support for North and South

America

o

online services See Worldwide Online Services

on-off switch See Switching on the Drive

operating instructions See Using Your Tape Drive

operating limits Choose your drive model from Features and Specifications

ordering parts and accessories See Ordering Information

out-of-warranty service See Obtaining Service

overwrite protection See Write-Protecting Cartridges

p

part numbers See Ordering Information

PC-based UNIX See PC-Based UNIX (SCO and Linux)

performance specifications Choose your drive model from Features and

Specifications

phone numbers See Obtaining Technical Support

physical specifications Choose your drive model from Features and Specifications

power requirements Choose your drive model from Features and Specifications

power switch See Switching on the Drive

powering up drive See Switching on the Drive

power-up failure See Tape Drive Does Not Power Up

prerequisites for installation See Checking Installation Prerequisites

problems

diagnosing See Troubleshooting Tips
dirty tape heads See Cleaning the Tape Heads
during self-test See If There Are Problems During the Self-Test
error condition signal See Interpreting the LEDs
flashing lights See Interpreting the LEDs
frequently asked questions See

Frequently Asked Questions

with computer See Problems with Your Computer
with tape drive See Problems with Your Tape Drive

product numbers See Ordering Information or Identifying which HP SureStore

Product You Have

protection from overwriting See Write-Protecting Cartridges

putting in a cartridge See Loading a Cartridge

r

radio interference certifications Choose your drive model from Features and

Specifications or see the "Regulatory Information" booklet.

rail kits available See Ordering Information

regulatory information Choose your drive model from Features and Specifications
or see the "Regulatory Information".

removing a cartridge See Unloading a Cartridge

removable drives

about See Replacing a Removable Drive
removing See Replacing a Removable Drive
replacing See Replacing a Removable Drive

repairs See Returning your HP SureStore Tape Drive for Service

requirements for installation See Checking Installation Prerequisites

reset button See Operating the Tape Drive

restore, failure See You Cannot Back Up or Restore

returning a drive for service See Returning your HP SureStore Tape Drive

s

safety certifications Choose your drive model from Features and Specifications or
see the "Regulatory Information"

SCO UNIX See PC-Based UNIX (SCO)

SCSI

about See What Is SCSI?
accessories available See Ordering Information
bus configuration See Setting Up the SCSI Bus
cables See Ordering Information or SCSI Cables
checking configuration See HP Library & Tape Tools
connection loose See Tape Drive Does Not Power Up and You

Cannot Back Up or Restore

driver software See You Cannot Back Up or Restore
LVD devices See Ultra2 and SE SCSI
narrow SCSI See Narrow and Wide, Fast and Ultra SCSI
planning the bus See Setting Up the SCSI Bus
plug-and-play adapter cards See Plug-and-Play Adapter Cards
SE devices See Ultra2 and SE SCSI
termination See SCSI Termination
ultra SCSI See Narrow and Wide, Fast and Ultra SCSI
wide SCSI See Narrow and Wide, Fast and Ultra SCSI

SCSI IDs

about See SCSI ID Numbers
changing See Installation Guide for your model

conflicting See

You Cannot Back Up or Restore

default See Installation Guide for your model
identify existing See

Identifying SCSI ID Numbers

planning See Setting Up the SCSI Bus

self-test, drive

after installation See Switching on the Drive
error condition See Interpreting LEDs
problems during See If There Are Problems During the Self-Test

service See Obtaining Service

service agreements See Service Agreements

setting SCSI ID See Installation Guide

shelf life, cartridge See Caring for Cartridges

shipping safely See Returning your HP SureStore Tape Drive

shock survival Choose your drive model from Features and Specifications

Silicon Graphics IRIX See Silicon Graphics IRIX

size of drive Choose your drive model from Features and Specifications

software, backup See Backup Software Requirements

Solaris (Sun) See Sun Systems

specifications Choose your drive model from Features and Specifications

stabilizing temperature See Caring for Cartridges

storing cartridges See Caring for Cartridges

Sun UNIX systems See Sun Systems

supplies See Ordering Information

support telephone numbers See Obtaining Technical Support

switching on drive See Switching on the Drive

t

tape cartridges

about See Choosing Cartridges
ordering See Ordering Information

tape format See Choosing Cartridges

tape heads, cleaning See Cleaning the Tape Heads

TapeAlert See TapeAlert

tapes See cartridges

technical support See Technical Support

telephone numbers See Obtaining Technical Support

temperature limits Choose your drive model from Features and Specifications

temperature, stabilizing See Caring for Cartridges

termination

problems with See Problems with Your Tape Drive
SCSI bus See SCSI Termination

testing your drive See HP Library & Tape Tools

transfer rate Choose your drive model from Features and Specifications

troubleshooting See Troubleshooting Tips

turning on drive See Switching on the Drive

u

ultra SCSI See Narrow and Wide, Fast and Ultra SCSI

UNIX systems

about See UNIX Configuration Guide
Compaq See Compaq Systems
Glossary See UNIX Glossary
HP-UX See HP-UX Systems
IBM AIX See IBM AIX 3.2.5+
Linux UNIX See PC-Based UNIX (Linux)
PC UNIX See PC-Based UNIX (Linux and SCO)
SCO UNIX See PC-Based UNIX (SCO)
Silicon Graphics See Silicon Graphics IRIX
Sun See Sun Systems

Unload button See Unloading a Cartridge

unloading a cartridge See Unloading a Cartridge

upgrading firmware See HP Library & Tape Tools

URL See Worldwide Online Services

US support numbers See Technical Support for North and South America

using the drive See Using Your Tape Drive

v

verifying installation

Microsoft Windows systems See HP Library & Tape Tools
Novell NetWare systems See HP Library & Tape Tools
UNIX systems See Verifying the Installation

vibration limits Choose your drive model from Features and Specifications

voltage requirements Choose your drive model from Features and Specifications

w

warning signal See Interpreting the Front Panel Lights

warranty See Warranty

warranty service See Obtaining Service

weight of drive Choose your drive model from Features and Specifications

wide SCSI See Narrow and Wide, Fast and Ultra SCSI

World Wide Web site See Worldwide Online Services

worn-out cartridges See Cleaning the Tape Heads

write-protection See Write-Protecting Cartridge

© 2000, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/index.htm [11/29/2001 8:33:38 AM]

how to contact hp

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas

europe

asia pacific

warranty
customer service form

obtaining technical support

contents of this section

before calling for service or support
obtaining service
contacting hp
hp service agreements
returning your tape drive for service
worldwide online services

before calling for service or support

If you need help, your dealer has the latest information regarding HP products and
services and can provide support under HP's comprehensive menu of reseller
services. If your dealer is not able to help, you can obtain support from HP directly
either through online services or by telephone.

Before calling for service or support, check that:

Check that your HP Surestore Tape Drive is installed correctly
Check the printed Getting Started Guide and the troubleshooting
advice in this online User's Guide

obtaining service

Please use the Customer Service Form to collect the details that our Customer
Service Representative will need to help solve your problem.

During the warranty period: HP provides a free telephone support service
during the warranty period. Contact your local HP dealer or the appropriate HP
technical support contact for your area, by selecting the region required from the
navigational buttons in the left hand pane. Obtain the telephone number from the
list of countries supplied. You will be connected to a responsive team waiting to
help you.

After the warranty period: If you require support after your warranty has expired,
you can receive support for a fee through the same telephone numbers. The fee is
charged on a per incident basis. Alternatively, you can contact your local HP
dealer who will be able to advise you and arrange for service.

contacting hp

A full listing of HP's service and support centres worldwide can be found at

http://www.hp.com/cposupport/mail_support.html

If you do not have internet access, click on the appropriate region from the side
navigation bars for a list of contact numbers correct at time of printing.

hp service agreements

HP offers a number of service agreements to meet your needs. Contact your local
dealer or nearest HP office for further information.

returning your tape drive for service

Your HP Surestore tape drive comes with a 24-hour Express Exchange warranty
(not available in all countries).

Before returning an HP Surestore tape drive, call the Customer Support Center for
your area. When you call, make sure that you have the following information
available:

The product name and serial number (see label on the back of the
appliance server)
Date of purchase
A description of the product fault
A contact name for details of the failure
A contact telephone number
Your shipping address

The telephone service agent will verify that the unit is faulty and will make sure
that a replacement unit is sent to you within 24 hours. When you receive the
replacement unit, remove it from the packaging and use the packaging material
for returning the faulty unit. All shipment costs are prepaid by HP.

When returning the drive to HP, any damage caused as a result of inadequate
packaging is your responsibility. Use the original packing materials whenever
possible.

worldwide online services

HP offers electronic services that give you a fast, interactive way to access
information and help on setup, configuration, installation and operation of your
product. The online services are available on the World Wide Web and FTP, as
well as the country-specific resources listed later in this section.

World Wide Web

Product and support information are available from HP's web site on the Internet
at

http://www.hp.com/go/tape

FTP

Product and support information are available from our FTP site on the Internet at

ftp.hp.com/pub/information_storage/surestore

America Online

Download support documents and discuss issues in user forums. Find us with
keyword hpstor.

© 2000, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/conhome.htm [11/29/2001 8:33:40 AM]

americas

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas

europe

asia pacific

warranty
customer service form

north and south america

contents of this section

check the web for up to date contact information
hp support in north america

canada
united states

hp support in south america

argentina
brazil
colombia
guatemala
chile
mexico
puerto rico
venezuela

check the web for up to date information

If you have internet access, click on the URL below:

http://www.hp.com/cposupport/mail_support.html

From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.

If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:

hp support in north america

Customers in North America can contact HP on the telephone support lines listed,
by country, below.

Major Account Customers in the Enterprise Market

Tape drives shipped to major North American account customers carry one of the
following product numbers (as stated on the label on the base of your drive):

products for major account customers

tape drive product number

ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A

If your drive carries one of these product numbers, you should contact the US
Response Center on:

800-633-3600

canada

Telephone

905-206-4663

Hours of operation: 8.00

a.m. to 8:00 p.m.
Monday through Friday

905-206-4663
Horaires de disponibilité :

Lundi - Vendredi, 8 h 00 ­20 h 00

united states

Telephone

[phone]

Hours of operation: 6.00

a.m. to 6:00 p.m. MST
Monday through Friday

hp support in south america

Customers in South America can contact HP on the telephone support lines listed,
by country, below.

Major Account Customers

Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:

products for major account customers

tape drive product number

ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A

argentina

Telephone

0810 555 5520 (from
within Argentina)
(5411) 4778 8380
(outside Argentina)

Hours of operation: 8:30
a.m. to 7:30 p.m. Monday
through Friday

Major Account Customers

Telephone [phone]

0810 555 5520

(5411) 4778 8380

Horas de atención: Lunes
a Viernes de 8:30 a
19:30 h

[phone]

brazil

Telephone

Great São Paulo: (11)
3747-7799

Other regions: 0800
157751

Hours of operation: 8:00
a.m. to 7:00 p.m. Monday
through Friday

Major Account Customers

Telephone [phone]

Grande São Paulo: (11)

3747-7799

Demais regiões: 0800
157751

horãrio de

funcionamento: Pré­vendas Televendas : 2a
a 6a feira das 08 às 22h
Sábado das 09 às 18h

Pós-vendas: 2a a 6a feira
das 08 às 19h

[phone]

chile

Telephone

800 22 5547

Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday

800 22 5547

Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h

colombia

Telephone

9 800 91477

Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday

9 800 91477

Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h

guatemala

Telephone

800 999 5305

Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday

Saturdays from 9:00 a.m.
to 1.00 p.m.

800 999 5305

Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h

mexico

Mexico City
Telephone

52-58-9922
Hours of operation: 8:30

a.m. to 22:00 p.m.
Monday through Friday

9:00 a.m. to 14:00 p.m.
on Saturday

Outside Mexico City
Telephone

01-800-472 6684

Hours of operation: 8:30

a.m. to 22:00 p.m.
Monday through Friday

9:00 a.m. to 14:00 p.m.
on Saturday

Major Account Customers

Telephone [phone]

52-58-9922
Horas de atención: Lunes

a Viernes de 8:30 a
22:00 h

01-800-472 6684

Horas de atención: Lunes
a Viernes de 8:30 a
22:00 h

[phone]

puerto rico

Telephone

1 877 2320 589

Hours of operation: 9:00
a.m. to 5:00 p.m. Monday
through Friday

1 877 2320 589

Horas de atención: Lunes
a Viernes de 9:00 a
17:00 h

venezuela

Telephone

800 47 777 (Caracas 207

8488)

Hours of operation: 8:00

a.m. to 5:00 p.m. Monday
through Friday

Major Account Customers

Telephone [phone]

800 47 777 (Caracas 207

8488)

Horas de atención: Lunes
a Viernes de 8:00 a
19:00 h

[phone]

© 2000, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/common/contact/eng/americas.htm [11/29/2001 8:33:41 AM]

hp learning products

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas

europe

asia pacific

warranty
customer service form

europe, middle east and africa

contents of this section

check the web for up to date contact information
hp support in europe, middle east & africa

austria

norway

belgium (dutch)

poland

belgium (french)

portugal

czech republic

russian federation (moscow)

denmark

russian federation (st petersburg)

finland

russian federation (ukraine)

france

south africa (inside RSA)

germany

south africa (outside RSA)

greece

spain

hungary

sweden

ireland

switzerland

israel

turkey

italy

united arab emirates

netherlands

united kingdom

other european countries - english

check the web for up to date information

If you have internet access, click on the URL below:

http://www.hp.com/cposupport/mail_support.html

From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.

If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:

hp support in europe, middle east & africa

There is no charge for technical support during the warranty period (unless
otherwise stated). A per-incident charge applies after the warranty period.

Customers in Europe, the Middle East and Africa can contact HP on the
telephone support lines listed, by country, below.

Major Account Customers

Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:

products for major account customers

tape drive product number

ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A

or major account customers in Africa and the Middle East can call
[phone]

austria

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

[phone]

Geschäftszeiten: Montag -

Freitag, 08.30 - 18.00
Uhr

[phone]/250 or

[phone]

belgium (dutch)

Telephone

[phone]

Hours of operation: 8:00

to 18:00
Monday through
Thursday

belgium (french)

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone]

[phone]

Horaires de disponibilité:

Lundi - Vendredi , 8 h 30 ­18 h 00

[phone]

czech republic

Telephone

[phone]

Hours of operation: 8:00

to 18:00
Monday to Thursday,

8.00 to 16:30
Friday

Major Account Customers

Telephone [phone] or

[phone]

denmark

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone]

or [phone]

finland

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

france

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

[phone]
Horaires de disponibilité:

Lundi - Vendredi , 8 h 30 ­18 h 00

[phone] or

[phone]

germany

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

[phone]
Geschäftszeiten: Montag -

Freitag, 08.30 - 18.00
Uhr

[phone] or

[phone]

greece

Telephone

[phone]

Hours of operation: 9:00

to 17:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

hungary

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

ireland

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone]

israel

Telephone

[phone]

Hours of operation: 9:00

to 18:00
Sunday through
Thursday

Major Account Customers

Telephone [phone]

italy

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

[phone]
Orario d'apertura: Lunedì-

Venerdì, 8:30 - 18:00

[phone] or

[phone]

netherlands

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

norway

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

poland

Telephone

[phone]

Hours of operation: 8:00

to 17:00
Monday through Friday

Major Account Customers

Telephone [phone] or +48

22 375 065

portugal

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or +351

1301 7344

[phone]
Horário de operação:

Segunda - Sexta, 8:30 ­17:00

[phone] or

[phone]

russian federation (moscow)

Telephone

[phone]

Hours of operation: 9:00

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

russian federation (st petersburg)

Telephone

[phone]

Hours of operation: 9:00

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

russian federation (ukraine)

Telephone

[phone]

Hours of operation: 9:00

to 18:00
Monday through Friday

south africa (inside RSA)

Telephone

086 000 1030

Hours of operation: 8:00

to 17:00
Monday through Friday

south africa (outside RSA)

Telephone

[phone]

Hours of operation: 8:00

to 17:00
Monday through Friday

Major Account Customers

Telephone [phone]

spain

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or +34

1631 1600

[phone]
Horas de atención: Lunes

a Viernes de 8:30 a
18:00 h

[phone] or +34

1631 1600

sweden

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

switzerland

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

turkey

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

united arab emirates

Telephone

971 4 883 8454

Hours of operation: 8:30

to 18:00
Monday through Friday

For customers in: UAE,
Bahrain, Qatar, Saudi
Arabia, Jordan,
Palestine, Egypt, Yemen,
Lebanon, Kuwait and
Oman (languages
supported - English and
Arabic)

Major Account Customers

Telephone [phone]

united kingdom

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone] or

[phone]

other european countries (english)

Telephone

[phone]

Hours of operation: 8:30

to 18:00
Monday through Friday

Major Account Customers

Telephone [phone]

© 2000, Hewlett-Packard Company

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asia pacific

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas
europe

asia pacific

warranty
customer service form

asia pacific

contents of this section

check the web for up to date contact information
hp support in asia pacific

australia

malaysia

china (PRC)

new zealand

hong kong

philippines

india

singapore

indonesia

taiwan

japan

thailand

korea, republic of

vietnam

check the web for up to date information

If you have internet access, click on the URL below:

http://www.hp.com/cposupport/mail_support.html

From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.

If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:

hp support in asia pacific

Customers in Asia Pacific region can contact HP on the telephone support lines
listed, by country, below.

Major Account Customers

Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:

products for major account customers

tape drive product number

ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A

or call 852 599 700

australia

Telephone

[phone]

Hours of operation: 9.00

a.m. to 5:00 p.m.
Monday through Friday

Spare parts

1800 670 054

Hours of operation: 9:00

a.m. to 5:00 p.m.
Monday through Friday

Major Account Customers

Telephone [phone]

china (PRC)

Telephone

[phone]

Hours of operation: 8:30

to 17:30
Monday through Friday

Major Account Customers

Telephone [phone]

[phone]

[phone]

hong kong

Telephone

800 96 7729

Hours of operation: 8:30

to 17:30
Monday through Friday

Major Account Customers

Telephone [phone]

800 96 7729

852 599 7777

india

Telephone

[phone]

Hours of operation: 9:30

a.m to 5:30 p.m
Monday through Friday

indonesia

Telephone

[phone]

Hours of operation: 8:00

a.m to 5:00 p.m.
Monday through Friday

japan

Telephone

[phone]

Hours of operation: 9:00

to 12:00 and 13.00 to
17:00
Monday through Friday

Major Account Customers

Telephone [phone]

[phone]

[phone]

korea, rupublic of

within Seoul only

Telephone

[phone]

Hours of operation: 9:00

a.m. to 6:00 p.m.
Monday through Friday.

9:00 a.m. to 1:00 p.m on
Saturdays

outside Seoul only

Telephone

080 999 0700

Hours of operation: 9:00

a.m. to 6:00 p.m.
Monday through Friday.

9:00 a.m. to 1:00 p.m on
Saturdays

Major Account Customers

Telephone [phone]

[phone]

080 999 0700

[phone]

malaysia

Telephone

[phone]

Hours of operation: 8:30

a.m. to 5:30 p.m.
Monday through Friday

Major Account Customers

Telephone [phone]

new zealand

Telephone

[phone]

Hours of operation: 9:00

a.m. to 5:30 p.m.
Monday through Friday

philippines

Telephone

[phone]

Hours of operation: 8:30

a.m. to 5:30 p.m.
Monday through Friday

singapore

Telephone

[phone]

Hours of operation: 8:30

a.m. to 5:30 p.m
Monday through Friday

Major Account Customers

Telephone [phone]

taiwan

Telephone

[phone]

Hours of operation: 8:30

a.m. to 5:30 p.m.
Monday through Friday

Major Account Customers

Telephone [phone]

[phone]

[phone]

thailand

Telephone

[phone]

Hours of operation: 8:30

a.m. to 5:30 p.m.
Monday through Friday

vietnam

Telephone

[phone]

Hours of operation: 8:00

a.m. to 5:00 p.m.
Monday through Friday

8.00 a.m to 12:00 p.m on
Saturday

© 2000, Hewlett-Packard Company

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warranty

contents of this section

warranty conditions

exclusions
limitations

limited warranty statement for USA, Canada, Australia and New Zealand

warranty conditions

This warranty gives you specific legal rights. You may also have other rights which
vary according to where you are located.

Hewlett-Packard warrants its Surestore tape drives against defects in materials
and workmanship for a period of three years, either from the date of delivery or,
where the purchase price includes installation by Hewlett-Packard, from the date
of installation. If a new HP Surestore tape drive is purchased as a component of
an HP computer system, the tape drive warranty is automatically upgraded to the
system warranty.

You are entitled to:

automatic three-year, next day unit exchange
system matching warranty on HP systems (internal and external
units), when purchased as a component of that system
free technical call center assistance during the product support
life (does not include telephone call cost)

Further information is available via the web at: www.hp.com/support/tapewarranty

During the first three years, the 24-hour Express Exchange program (not available
in all countries) allows you to receive a replacement unit by next-day delivery
upon verification of a faulty tape drive. Hewlett-Packard will, at its option, either
repair or replace products that prove to be defective. Should Hewlett-Packard be
unable to repair or replace the product within a reasonable period of time, a refund
of the purchase price may be given upon return of the product.

If you choose not to use Express Exchange, your HP Surestore tape drive must
be serviced by one of the authorized repair depots within the country in which it
was originally purchased. You must prepay shipping charges (together with all
duty and taxes) for products returned for service. Except for products returned to
you from another country, Hewlett-Packard will pay for return of products to you. If
the drive is repaired by an authorized dealer, you will need to negotiate the
method and cost of returning the drive with the dealer.

exclusions

The warranty on your HP SureStore tape drive does not apply to defects resulting
from:

improper or inadequate maintenance by the customer
Customer-supplied software or interfaces
Unauthorized modification or misuse
Use of unsupported media
Operation outside the environmental specifications for the product
Improper site preparation and maintenance

limitations

Any implied warranty of merchantability or fitness is limited to the three-year
duration of this written warranty. Some states or provinces do not allow limitations
on how long an implied warranty lasts, so limitations or exclusions may not apply
to you.

limited warranty statement for USA, Canada, Australia and New
Zealand

HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like­new.

1. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due
to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will
replace software media which does not execute its programming
instructions due to such defects.

2. HP does not warrant that the operation of HP products will be uninterrupted
or error free. If HP is unable, within a reasonable time, to repair or replace
any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.

3. HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.

4. Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.

5. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION
WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL
LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
provinces do not allow limitations on the duration of an implied warranty, so
the above limitation or exclusion might not apply to you. This warranty gives
you specific legal rights and you might also have other rights that vary from
country to country, state to state, or province to province.

6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. Some countries, states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Consumer Warranty Sept 16/97

© 2000, Hewlett-Packard Company

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customer service form

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas

europe

asia pacific

warranty

customer service form

customer service form

contents of this section

contact information
tape drive information
computer system information
SCSI bus configuration
backup information
information about the problem

Please complete the following information about your system and the problem you
are having before you call the HP Customer Support Center. You can print this
form and fill in the necessary information before you call, or you can print and fax
the completed form to the Customer Service Center.

contact information

Company or Organization:

Contact Person/Title:

(e.g., Mr. John Smith,

Network Administrator)

Contact Telephone Number:

Fax Number:

E-Mail Address:

Mailing Address:

tape drive information

Model Name:

(example:

HP Surestore Ultrium 230i)

Model Number:

(example: HP C1555B)

Serial Number:

Firmware Revision:

Date Purchased:

Date of Last Cleaning:

How many times has cleaning tape been used?

computer system information

Computer Make and Model:

(example:

HP NetServer E-series)

Processor and Clock Speed:

(example: Pentium 550)

Amount of RAM:

(example: 64 MB)

Number of SCSI Controllers:

Computer Operating System/Release

(example:

Novell NetWare 4.0, Windows NT 3.51, HP-UX 10.0)

Operating System Patches Installed:

(example: Service Pack 4)

Number of Hard Disks/Size/Partitions:

(example:

Disk 1: 1.2 GB, 1 partition

Disk 2: 1.8 GB, 2 partitions)

Logical or Physical Mapping of Disks:

(example:

Disk 1 = C:/, Disk 2 = S:/)

SCSI bus configuration

Host Adapter Make and Model

(example:

Adaptec AHA-2940)

SCSI bus

(narrow or wide)

SCSI ID Device Termination

Internal /

External

Devices' Bus

Type

..

............... ............. ............... ...............

..

............... ............. ............... ...............

..

............... ............. ............... ...............

..

............... ............. ............... ...............

..

............... ............. ............... ...............

..

............... ............. ............... ...............

..

............... ............. ............... ...............

7

SCSI Controller ............. ............... ...............

EXAMPLE

SCSI ID Device Termination

Internal /

External

Devices' Bus

Type

0 Hard disk No Internal

Narrow /

Single-ended

1 CD-ROM No Internal

Narrow /

Single-ended

3

Tape Drive

(HP C1533A)

No Internal

Narrow /

Single-ended

5

Tape Drive

(DLT7000)

Yes External

Wide /

Single-ended

7 SCSI Controller Automatic HBA

Wide /

Single-ended

backup information

Backup Application Name and Version or Release:

Are you using HP One

Button Disaster Recovery?

Do you back up user data only?

Do you back up system information separately?

(example:

Windows registry files,

NetWare NDS or bindery files)

information about the problem

Light Pattern During Problem:

Any Audible Signals:

Error Messages/Code Generated:

Does the problem occur every time you try the operation?

Does the problem occur if you use another backup device?

What type of media are you using?

(Brand, Capacity, Batch No.)

Can you read the problem tape cartridge on another drive?

What result do you get when you try a new cartridge?

If you have an autoloader, are all cartridges affected the same way?

Have you run any kind of diagnostics program, such as TapeAssure?

What result was reported?

Detailed Description of Problem:

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home page

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

install

operate

cartridges

troubleshoot

This is the User's Guide for HP Surestore DLT VS80 internal, external, and
removable (rack-mounted) tape drives. It describes how to use HP Surestore DLT
VS80 drives.

To start, click on one of the above topics or select a topic from the navigation
pane on the left. For example, click on specifications for a detailed description of
the HP Surestore DLT VS80 internal, external, and removable drives.

Use the index of topics page to search for a particular topic.

Use the contact hp page to find out contact details for your nearest Customer
Care Center.

notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to the material,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or direct, indirect,
special, incidental or consequential damages in connection with the furnishing,
performance, or use of this document.

This document contains propriety information which is protected by copyright. All
rights reserved. No part of this document may be photocopied, reproduced or
translated to another language without the prior written consent of Hewlett­Packard.

copyright

Copyright 2001 Hewlett-Packard. All rights reserved.

Windows and Windows NT are U.S. registered trademarks of Microsoft Corp.

UNIX is a registered trademark of X/Open Company in the U.S. and other
countries.

Adobe and Acrobat are trademarkes of Adobe Systems Incorporated.

revision history

Edition Date Comments

1.0 April 2001 Initial release

© 2001, Hewlett-Packard Company

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before you start

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications
media compatibility
diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

before you start

contents of this section

pre-installation check list
installation
how to identify your model
computer and backup software requirements

computer systems
backup software

pre-installation check list

Before you install your HP Surestore DLT VS80 tape drive:

1. Check that your computer meets the requirements for installation.

2. Make a note of the model name, product number, and serial number of your

tape drive.

3. Collect information about the SCSI configuration of your computer and any

other devices attached to it and decide how you are going to configure the
drive on the SCSI bus. If you are installing on a Windows NT 4, Windows
2000, or Novell NetWare system, you can use the HP Library & TapeTools

software. If you are not familiar with how to configure a SCSI bus, you may
also want to read the

SCSI Background information provided in this guide.

4. Select a free bay for an internal or a removable drive

or
Select a site for an external drive.

installation

The Getting Started guide provides detailed installation instructions.

Click below for a PDF version of the appropriate guide:

● HP Surestore DLT VS80 internal drives: Getting Started guide

● HP Surestore DLT VS80 external drives: Getting Started guide

You need a copy of Adobe Acrobat Reader to read the PDF files. If you do
not have a copy of this software, you can link to Adobe's web site to

download a free copy.

.

how to identify your model

For internal drives, the model name is on the front panel and the product and
serial numbers are on a label on the top of the drive.

For external drives, the model name is on the front panel and the product and
serial numbers are on a label on the bottom of the drive.

For removable drives, the model name is on the front panel and the product and
serial numbers are on a label on the side of the drive.

computer and backup software

The HP Surestore DLT VS80 tape drive has the following hardware and software
requirements:

computer systems

If you are installing the tape drive on a UNIX system, refer to the UNIX instructions
for further information about the systems supported and installation instructions.

For the latest list of operating systems that support HP Surestore DLT VS80
drives, please consult our World Wide Web site (www.hp.com/go/connect).

HP Surestore DLT VS80 tape drives are Ultra SCSI-2 wide devices designed to
operate on a low voltage differential SCSI bus (LVDS) with a burst transfer rate of
40 MB/sec. Using the drive on a single-ended (SE) SCSI bus restricts
performance. Do not use on the same bus as other single-ended devices as this
will switch the LVDS host adapter into single-ended mode and restrict
performance. We recommend that a dedicated host bus adapter is used for the
tape drive. A suitable adapter is available from HP as an accessory (see Ordering

Information).

Your computer must have a properly installed and configured SCSI host adapter
or a SCSI controller on the motherboard (SCSI-2 or SCSI-3 compliant) with driver
software that supports the HP Surestore DLT VS80 drive. Check the server
documentation for the specification of any built-in SCSI channels. Do not connect
to a RAID controller channel; these are for disk drives only. Consult your supplier
for details.

For an internal drive, you will need:

● A wide, Ultra SCSI-2 LVDS or SE SCSI bus

● LVDS-compliant SCSI ribbon cable with termination (normally supplied with

the host bus adapter)

● Available 5¼-inch, half-height mounting bay

● Mounting hardware, if required

● Backup software that supports the tape drive

For external drives, the cable provided with HP Surestore DLT VS80 tape drives
will attach to a computer with a wide LVDS SCSI connector (68 pins). Connecting
the drive to an SE SCSI connector or a narrow SCSI host bus adapter will restrict
performance. HP recommends that a dedicated host bus adapter is used for the
tape drive. If your server or host bus adapter is equipped with a very high density
(VHD) wide SCSI connector, you will need to order a High-End Tape Connect Kit
(adapter with VHD-to-HD cable) or 68-pin VHD-to-HD cable. (See

Ordering

Information.)

For removable drives installed in an HP Surestore Tape Array 5300 rack
enclosure, set the SCSI ID at the appropriate switch on the rear of the tape array.
Each drive should have a unique ID. The HP Surestore Tape Array 5300 has four
SCSI ID switches to enable the installation of up to four half-height drives.

backup software

You need backup software that supports the HP Surestore DLT VS80 drive. A
TapeWare CD-ROM containing backup software by Yosemite Technologies is
supplied with your tape drive.

As a general rule, native backup applications (such as NTBackup and tar) do not
provide the required data streaming rate to get the full performance of your HP
Surestore DLT VS80 drive. We recommend using a backup application which
provides better memory management as well as other useful features, such as
TapeAlert. HP, Computer Associates, Veritas, Legato and Yosemite all provide
suitable products that have been tested with HP Surestore DLT VS80 drives. For
the latest list of backup packages that support HP Surestore DLT VS80 drives,
please consult our World Wide Web site (www.hp.com/go/connect).

Details of how to best optimize your tape drive to achieve the maximum
performance with your chosen backup application can be obtained from our World
Wide Web Site (www.hp.com/support/dltvs80).

Suitable backup applications will include driver software that establishes the
interface between the tape drive and the software. Applications usually recognize
tape drives by their manufacturers' ID string rather than their model number, so
check the table below for the appropriate reference.

Drive Model ID String

HP Surestore DLT VS80 tape drive BNCHMARKDLT1

© 2001, Hewlett-Packard Company

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operation

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation

the front panel lights
loading & unloading

replacing a
removable drive

cartridge care
cleaning

specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

operation

contents of this section

switching on the drive
if you have problems during self

test
resetting the drive

related topics

interpreting the front panel lights
cartridges

labeling and write-protecting
loading and unloading
caring for

switching on the drive

Internal drives are powered on when you switch on your computer.

Switch on external drives using the power switch on the rear of the drive, and then
switch on the computer.

Removable drives are powered on when you switch on your tape array and
computer.

if you have problems during self test

If all the LED lights on the front panel are flashing at the end of the self-test, this
indicates a fault has occurred:

If you have just installed the drive, check the installation for loose
connections and repeat the self-test.
Try the troubleshooting procedures to determine what the problem

is.
If the fault condition persists, call for assistance.

resetting the drive

The drive can be reset without powering off the drive and computer, for example,
if the drive stops responding. To reset the drive, press and hold the eject button
until all three LEDs come on (which takes about 6 seconds), then release the
button.

If the eject button is held down until the LEDS come on (6 seconds) and is
continued to be held down, until the lights go off (another 4 seconds), no reset is
performed.

If you press and hold the eject button again until the first two LEDs flash, the
drive goes into a state ready for the firmware upgrade tape. The drive will return

to its normal state after 30-45 seconds of inactivity.

© 2001, Hewlett-Packard Company

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front panel lights

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation

the front panel lights

loading & unloading

replacing a

removable drive

cartridge care
cleaning
specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

the front panel lights

contents of this section

front panel lights

front panel lights

The front panel of your HP Surestore DLT VS80 tape drive has three lights (LEDs)
as shown below.

Drive Error (first light)

This LED indicates if an error has been
detected.

Off: No fault has been detected.
Flashing: An unrecoverable or hard

error has occurred. Contact

Technical Support

Ready (second light)

This LED indicates when a cartridge is
loaded and when it is in OBDR mode.

On, steady: The power to the drive

is on.

On, regular
flashing:

The tape is in motion.

On, irregular
flashing:

The drive is in OBDR
mode.

Off: There is no power to

the drive.

Clean/Media (third light)

This LED indicates when a cleaning
tape should be used or if the media
needs replacing. See also "Cleaning".

On, steady:

Cleaning cartridge in use.

On, flashing: The media needs

replacing or the heads
need cleaning. Try
cleaning the drive with a
DLT VS cleaning tape.

If after cleaning, this
indicator is illuminated
again when you load a
DLTtape cartridge: it is
probable that the
DLTtape cartridge is
causing problems. Try a
new DLTtape cartridge. If
this condition persists
with other cartridges, use

HP Library and Tape
Tools to help you

diagnose the problem.

Off: Cleaning is complete or

not needed.

All three LEDS

This indicates the status of the Power On Self Test (POST).

On, steady: POST is starting.

On, flashing: A POST error has occurred. For more information, see

Troubleshooting.

Note: LEDs during firmware update operation. See also Firmware Updates.

● During the firmware update process DO NOT RESET OR POWER CYCLE

THE DRIVE.

● When the drive is in firmware update mode, the Drive Error and Ready LEDS

flash.

● If a corrupt or incompatible image is downloaded for a firmware update, the

Ready and Write Protected LEDs do not flash. The drive resets and leaves
the code update cartridge loaded to indicate that the code update was not
successful.

● If a valid image is downloaded the Ready and Drive Error LEDs will flash

alternately during the update process. The code update cartridge is ejected
on successful completion.

© 2001, Hewlett-Packard Company

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loading and unloading

hp learning products

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before you start

operation

the front panel lights

loading & unloading

replacing a
removable drive

cartridge care
cleaning

specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

loading and unloading

contents of this section

to load a cartridge
to unload a cartridge
to label a cartridge
to write protect a cartridge

related topics

cartridge care

to load a cartridge

Use only DLTtape IV cartridges with your drive.

IMPORTANT: If the cartridge has previously been used with an earlier generation
DLT tape drive, this may restrict full read/write capability. Refer to the media

compatibility page for full details.

Internal drives

External drives

1. Insert the cartridge into the slot in front of the drive, oriented as shown above.

2. Apply gentle pressure on the rear of the cartridge until the drive takes the

cartridge and loads it.

The Ready light flashes while the drive performs its load sequence. When the
cartridge is loaded, the Ready light is steady.

Do not try to force the cartridge if it does not load properly. The drive will eject the
cartridge after about 10 seconds so you can load it again.

Note: When you insert a new, unformatted cartridge into your HP Surestore DLT
VS80 tape drive, the loading sequence takes longer because the drive is writing
reference tracks on the tape.

to unload a cartridge

Internal drives

External drives

1. Press the Eject button on the front panel or use your backup software.
During the unload sequence the Ready light flashes. The drive completes
any task it is currently performing, winds the tape to the beginning, and
ejects the cartridge. The eject cycle will take up to two minutes.

2. Remove the cartridge and store it in its plastic case in a cool, dry
atmosphere.

to label a cartridge

Use only DLTtape IV cartridges with
your drive. Ensure that only one label is
located in the label area of the
cartridge. Never use non-standard
labels, and never stick anything to the
cartridge.

The label area and write-protect switch
are on the front of the cartridge, as
illustrated.

to write-protect a cartridge

If you want to protect the data on a cartridge from being altered or overwritten,
you can write-protect the cartridge. Do this before you insert the cartridge by
sliding the write-protect switch on the front of the cartridge.

Caution: Write-protection will not prevent a cartridge being erased by bulk­erasure or degaussing.

To write-protect a cartridge, slide the
write-protect switch to the left.

Note a small orange rectangle is visible
indicating that the cartridge is protected.

To write-enable a cartridge, slide the the
write-protect switch to the right.

© 2001, Hewlett-Packard Company

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removable drives

hp learning products

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data protection

index of topics

contact hp

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before you start

operation

the front and rear
panel lights

loading & unloading

replacing a
removable drive

cartridge care
cleaning

specifications
media compatibility
diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

replacing a removable drive

contents of this section

overview
removing a drive
replacing a drive

overview

HP Surestore DLT VS80 removable drives can be removed and replaced without
powering down the tape array and without interrupting operations to the other
drives in the array, providing they are not on the same SCSI bus.

If all drives in the tape array are powered up when the system is turned on, the
host will be aware of those drives. You can remove any of those drives and
replace it with another drive.

If a drive is not powered up or you place a drive in an empty slot after the system
has been powered up, the system will have to be reset before the host will
recognize the drive.

Removable drives allow modules to be replaced while powered up as long as no
data is being transmitted from the system to the module or to any other module
daisy-chained on the same SCSI bus (off-line hot-swap). The SCSI IDs are
controlled by the tape array, not by the drives themselves, so if you remove a
drive and replace it with another the ID will not change.

If your system is running HPUX, you should be aware of the following when
removing a drive:

● In Berkeley mode, the tape position will remain unchanged by a device

close operation

● In AT&T mode, a device close operation will cause the tape to be

repositioned just after the next tape filemark (the start of the next file).

removing a drive

1. Pull the extraction lever of the drive
that you want to replace so that it is in
the out position.

2. Using the extraction lever, pull the
drive carefully and firmly out of the tape
array.

replacing a drive

1. Ensure that the extractor lever on the
drive is in the out position, as shown in
the picture.

2. Lift the drive carefully.

3. Align the rear of the drive with the
guides on the side of the HP Surestore
Tape Array 5300.

4. Slide the drive along the guides until
the connectors on the back mate with
the connectors at the back of the
enclosure.

5. Push the extractor lever in until it locks
the drive in position.

© 2001, Hewlett-Packard Company

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cartridges

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before you start
operation

cartridge care

cleaning
specifications

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

cartridge care

contents of this section

related topics

choosing cartridges
caring for cartridges
using cartridges
storing cartridges
maximizing tape life
avoiding condensation

write-protecting cartridges
labeling cartridges
loading and unloading cartridges
ordering cartridges

media compatibility
cleaning

choosing cartridges

Only rely on the best media to protect your valuable data. Thanks to HP's rigorous
testing programs, HP Surestore DLT VS80 data and DLT VS cleaning cartridges
are the safest investment you can make.

Your HP Surestore DLT VS80 tape drive uses only DLTtape IV data cartridges.
HP DLTtape IV cartridges are designed to meet the exacting mechanical,
environmental and durability specifications of data storage applications.

Order online at: www.hp.com/go/storagemedia.

Your DLT VS80 tape drive can read but
not write DLTtape cartridges that use
the DLT4000 format. See the media

compatibility page for full details.

Make sure all cartridges that you want
to use for writing are either unformatted
or have been formatted with your DLT
VS80 tape drive before loading them. If
you want to reuse cartridges that have
been formatted by a drive other than
DLT VS80, use a magnetic bulk eraser
to prepare the cartridges for use with
your DLT VS80 tape drive.

Important: You must use only DLT VS or DLT1 cleaning cartridges with HP
Surestore DLT VS80 tape drives. Be aware that cleaning cartridges that do not
specify DLT VS or DLT1 on the cartridge may be accepted by the drive but will not
clean the drive. See the

media compatibility page for full details.

caring for cartridges

Under optimum environmental conditions, Hewlett-Packard DLTtape IV cartridges
are currently specified to 1,000,000 passes over any part of the tape. In
operational terms, this can be translated to about 2000 full backup or restore
operations. Under severe environmental conditions, particularly where the tape
drive is used at very low humidity or if certain areas of the tape are accessed
frequently, the number of backup operations should be substantially less than this
maximum.

Caution: Ensure that only one label is located in the label area of the cartridge.
Never use non-standard labels and never stick anything to the cartridge.

using cartridges

Only use DLTtape IV cartridges in temperatures in the tape drive's operating
range from 10C to 40C (50°F to 104°F) and 20 to 80% relative humidity
(noncondensing). If you expose cartridges to temperatures outside the operating
limits, stabilize them before you use them. To do this, leave the cartridges in the
operating environment for 24 hours.

storing cartridges

Store cartridges at temperatures between 16°C and 32°C (60°F
and 90°F ) with a relative humidity between 20% and 80%.

Always keep the cartridges in a dust-free environment.
Always store cartridges in their plastic cases when not in use.

maximizing tape life

Do not touch the tape surface.
Do not attempt to clean the tape path or tape guides inside the

cartridge.
Do not leave cartridge tapes in excessively dry or humid
conditions.
Do not leave cartridges in direct sunlight or near sources of heat
or in places where magnetic fields are present (for example,
under telephones, next to monitors or near transformers).
Do not drop cartridges or handle them roughly.
Do not locate more than one label onto cartridges; extra labels
can cause the cartridges to jam in the tape drive.
Place identification labels only in the slide-in slot on the front of
the cartridge.
Never use any type of adhesive labels on your DLTtape cartridge.

avoiding condensation

Condensation can be a problem for tape drives and cartridges. To minimize the
chance of condensation, stay within the specifications for using and storing
cartridges above and observe the following guidelines:

1. Position the drive where the temperature is relatively stable -- away from
open windows, heat sources and doors.

2. Avoid leaving cartridges in severe temperature conditions, for example, in a
car standing in bright sunlight.

3. Avoid transferring data (reading from and writing to cartridges) when the
temperature is changing by more than 10°C (18°F) per hour.

4. If you bring a cold tape drive or tape cartridge into a warm room, allow time
for it to warm to room temperature before using it. For example, if you have
moved the drive from a cold car to a warm room, allow time for the drive to
reach room temperature (up to 24 hours if the temperature change is
extreme).

© 2001, Hewlett-Packard Company

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cleaning

hp learning products

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data protection

index of topics

contact hp

home page

before you start

operation
cartridge care

cleaning

specifications

media compatibility

diagnostics
troubleshooting

media compatibility

FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

cleaning

contents of this section

cleaning strategy
cleaning cartridge
cleaning the tape heads on a drive

cleaning strategy

HP Surestore DLT VS80 drives have been developed to have a minimal cleaning
requirement. The CLEAN/MEDIA LED on the tape drive front panel will flash
when the drive needs cleaning. Under typical conditions, the drive should seldom
require cleaning. However, high duty cycles and adverse environmental conditions
may require the drive to be cleaned on a regular basis to ensure optimum
performance is maintained, and it is therefore considered good practice to clean
the drive approximately every two weeks.

IMPORTANT: It is essential to use only DLT VS or DLT1 cleaning cartridges with
HP Surestore DLT VS80 tape drives. Cleaning cartridges from other media
manufacturers will not be accepted by the drive (see the

media compatibility page

for full details). Use of HP cleaning media will ensure your tape drive is fully
protected.

cleaning cartridge

You must use only DLT VS or DLT1 cleaning cartridges to clean the tape heads
(see

Ordering Information). A cleaning cartridge is supplied with each tape drive.

Do not use swabs or other means of cleaning the heads. The cleaning cartridge
uses a special tape to clean the tape heads.

A cleaning cartridge can be used up to 20 times. The cleaning cartridge includes a
label with 20 small boxes printed on it. Always place a check mark in a box each
time you use the cartridge to clean the drive. Replace the cleaning cartridge when
all the boxes are checked.

cleaning the tape heads on a drive

The drive's TapeAlert feature sends a message to your backup application when
the tape heads need cleaning and the Clean/Media LED flashes. To clean the tape
heads:

1. Insert a DLT VS or DLT1 cleaning cartridge into the drive. The tape drive
automatically loads the cartridge and cleans the heads.

Note: If you insert another type of cleaning cartridge, the Clean/Media LED
turns off and no cleaning will be performed. Ensure that cleaning is
performed only with DLT VS or DLT1 cleaning cartridges.

During the cleaning cycle the Clean/Media LED flashes. At the end of the
cleaning cycle, the Clean/Media LED turns off to indicate that you should
remove the cleaning cartridge. The cleaning cycle can take several minutes.

2. Remove the cleaning cartridge from the drive.
If the Clean/Media LED starts to flash when you insert a DLTtape cartridge

immediately after cleaning, try a new DLTtape cartridge. If this condition
persists with other cartridges, use HP Library and Tape Tools to help you

diagnose the problem.

© 2001, Hewlett-Packard Company

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features and specifications

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning

specifications

DLT VS80i
DLT VS80e

DLT VS80m
media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

features and specifications

Choose your model from the bulleted list below

Internal Drives External Drives

HP Surestore DLT VS80i tape
drive

HP Surestore DLT VS80e
tape drive

Removable Drives

HP Surestore DLT VS80m
tape drive

© 2001, Hewlett-Packard Company

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hp surestore DLT1i

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning

specifications

DLT VS80i

DLT VS80e

DLT VS80m

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

hp surestore DLT VS80i

contents of this section

features
specifications

physical specification
power requirements
performance
operating limits
non-operating limits

safety and electromagnetic compatibility

features

The HP Surestore DLT VS80 tape drive provides affordable 80GB backup to IT
managers with mid-range servers. The 6MB/s compressed transfer rate provides
backup in under 4 hours. DLT technology appeals to customers looking for
reliable and scalable backup.

Your new tape drive provides the following key features:

● Proven DLT technology

● Up to 80GB (compressed) on a single tape cartridge

● Transfer rate of 6MB/s (compressed)

● Read compatible with DLT4000 data

● Technology scalable to higher capacities and transfer rates

● Compatibility with all key backup software applications

● TapeSense System™ to improve reliability by rejecting damaged media

● Roller design to minimize lateral tape movement

● TapeAlert support for worry-free backup

● HP Library & Tape Tools software to verify successful installation and

troubleshoot problems

● HP Instant Support for web-based problem identification, diagnosis and

resolution providing fast, easy-to-use online solutions to problems.

● Ultra wide SCSI-2 interface

● 3-year, next-day, unit exchange

specifications

physical specification

dimensions 148.2 mm (5.83") W (with bezel)

43.8 mm (1.73") H (with bezel)

221.0 mm (8.70") D (with bezel)

weight 1.35 kg (2.98 lbs)

power requirements

power consumption +5V @ 1.6A steady state

+12V @ 0.65A steady state
+5V @ 1.9A (max)
+12V @ 2.7A (max)

performance

interface Ultra wide SCSI-2

recording format DLT1

media DLTtape IV

capacity 40 GB (native)

sustained transfer rate native 3 MB/sec

compressed 6 MB/sec (assumes 2:1
compression)

burst transfer rate 20 MB/sec (Ultra wide SCSI-2)

file access time (from BOT) 68 sec typical

135 sec maximum

load to BOT 59 sec (slightly longer for blank tapes)

unload from BOT 17 sec

rewind time

68 sec typical
135 sec maximum

rewind tape speed 4.1 m/sec (160 in/sec)

operating limits

temperature 10°C to 40°C (50°F to 104°F)

humidity 20% to 80% RH (non-condensing)

10%/hr maximum operating humidity rise

maximum wet bulb temperature 25°C

temperature gradient 11°C per hour (across range)

operating altitude -0.15 to 9 km (-500 to 30,000 ft)

vibration 0.25g 5-500 Hz

shock survival 10g 10ms (half sine)

non-operating limits

temperature -40°C to 66°C (-40°F to 151°F)

humidity 10% to 95% RH (non-condensing)

temperature rise 20°C per hour with 5 degree margin

(across range)

humidity rise 10%/hr

non-operating altitude N/A

vibration 1g 10-500 Hz

shock survival 40G 10ms (square wave)

140G 2ms (half sine)

safety and electromagnetic compatibility

UL 1950, 3rd edition Information Technology Equipment (ITE)
CSA-C22.2 No. 950-95 Safety of Information Technology Equipment
FCC Rules and Regulations, Part 15--Radio Frequency Devices,
Subpart B--Unintentional Radiators, Class B
Industry Canada (ICES), Radio Interference Regulation, Digital
Apparatus, Class B
C-TICK, AS/NZS A3548, Radio Frequency Devices Class B
CISPR Publication 22 (1985), Class B
EN 55022: 1998, CISPR Publication 22 (1997), CISPR Publication 22
(1993) (U.S.A.), Radiated and Conducted Emissions
EN55024: 1998, CISPR Publication 24 (1997), IEC61000-4-2: 1995,
IEC61000-4-3: 1995, IEC61000-4-5: 1995, IEC61000-4-6: 1996,
IEC61000-4-8: 1993, IEC61000-4-11: 1994, Immunities.

CE-Mark comprised of the following requirements:

EN60950/A11: 1997, IEC60950/A4: 1996, Safety of Information
Technology Equipment including Electrical Business Equipment
EN55082-1/IEC1000-4-2, 1000-4-3, 1000-4-4, Electromagnetic
Compatibility for Industrial-Process Measurement and Control
Equipment:

Part 2 - Electrostatic Discharge (ESD) Requirements
Part 3 - Radiated Electromagnetic Field Requirements
Part 4 - Electrical Fast Transient/Burst (EFT) Requirements

© 2001, Hewlett-Packard Company

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hp surestore DLT1e

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning

specifications

DLT VS80i
DLT VS80e

DLT VS80m

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

hp surestore DLT VS80e

contents of this section

features
specifications

physical specification
power requirements
performance
operating limits
non-operating limits

safety and electromagnetic compatibility

features

The HP Surestore DLT VS80 tape drive provides affordable 80GB backup to IT
managers with mid-range servers. The 6MB/s compressed transfer rate provides
backup in under 4 hours. DLT technology appeals to customers looking for
reliable and scalable backup.

Your new tape drive provides the following key features:

● Proven DLT technology

● Up to 80GB (compressed) on a single tape cartridge

● Transfer rate of 6MB/s (compressed)

● Read compatible with DLT4000 data

● Technology scalable to higher capacities and transfer rates

● Compatibility with all key backup software applications

● TapeSense System™ to improve reliability by rejecting damaged media

● Roller design to minimize lateral tape movement

● TapeAlert support for worry-free backup

● HP Library & Tape Tools software to verify successful installation and

troubleshoot problems

● HP Instant Support for web-based problem identification, diagnosis and

resolution providing fast, easy-to-use online solutions to problems.

● Ultra wide SCSI-2 interface

● 3-year, next-day, unit exchange

specifications

physical specification

dimensions 212.1 mm (8.35") W

66.2 mm (2.61") H

272.5 mm (10.73") D

weight 3.5 kg (7.72 lbs)

power requirements

power 100-254 VAC

50/60 Hz 0.9A
Auto-ranging. Power connection IEC
CEE-22

performance

interface Ultra wide SCSI-2

recording format DLT1

media DLTtape IV

capacity 40 GB (native)

transfer rate native 3 MB/sec

compressed 6 MB/sec (assumes 2:1
compression)

burst transfer rate 20 MB/sec (Ultra wide SCSI-2)

file access time (from BOT) 68 sec typical

135 sec maximum

load to BOT 59sec (slightly longer for blank tapes)

unload from BOT 17 sec

rewind time 68 sec typical

135 sec maximum

rewind tape speed 4.1 m/sec (160 in/sec)

operating limits

temperature 10°C to 40°C (50°F to 104°F)

humidity 20% to 80% RH (non-condensing)

10%/hr maximum operating humidity
rise

maximum wet bulb temperature 25°C

temperature gradient 11°C per hour (across range)

operating altitude -0.15 to 9 km (-500 to 30,000 ft)

vibration 0.25g 5-500 Hz

shock survival 10g 10ms (half sine)

non-operating limits (storage ranges)

temperature -40°C to 66°C (-40°F to 151°F)

humidity 10% to 95% RH (non-condensing)

temperature rise 20°C per hour with 5 degree margin

(across range)

humidity rise 10%/hr

non-operating altitude N/A

vibration 1g 10-500 Hz

shock survival 40G 10ms (square wave)

140G 2ms (half sine)

safety and electromagnetic compatibility

UL 1950, 3rd edition Information Technology Equipment (ITE)
CSA-C22.2 No. 950-95 Safety of Information Technology Equipment
FCC Rules and Regulations, Part 15--Radio Frequency Devices,
Subpart B--Unintentional Radiators, Class B
Industry Canada (ICES), Radio Interference Regulation, Digital
Apparatus, Class B
C-TICK, AS/NZS A53548, Radio Frequency Devices Class B
CISPR Publication 22 (1985), Class B
EN55022: 1998, CISPR Publication 22 (1997), CISPR Publication 22
(1993) (U.S.A.), Radiated and Conducted Emissions
EN61000-3-2: 1995, +Amendment A1: 1998, +Amendment A2: 1998,
IEC 61000-3-2: 1995, +/A1: 1997, +/A2: 1998, Harmonic Current
Emissions
EN61000-3-3: 1995, IEC61000-3-3: 1994, Voltage Fluctuation and
Flicker
EN55024: 1998, CISPR Publication 24 (1997), IEC61000-4-2: 1995,
IEC61000-4-3: 1995, IEC61000-4-5: 1995, IEC61000-4-6: 1996,
IEC61000-4-8: 1993, IEC61000-4-11: 1994, Immunities

CE-Mark comprised of the following requirements:

EN60950/A11: 1997, IEC60950/A4: 1996, Safety of Information
Technology Equipment including Electrical Business Equipment
EN55082-1/IEC1000-4-2, 1000-4-3, 1000-4-4, Electromagnetic
Compatibility for Industrial-Process Measurement and Control
Equipment:

Part 2 - Electrostatic Discharge (ESD) Requirements
Part 3 - Radiated Electromagnetic Field Requirements
Part 4 - Electrical Fast Transient/Burst (EFT) Requirements

© 2001, Hewlett-Packard Company

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hp surestore DLT1m

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning

specifications

DLT VS80i
DLT VS80e

DLT VS80m

media compatibility

diagnostics
troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

hp surestore DLT VS80m

contents of this section

features
specifications

physical specification
power requirements
performance
operating limits
non-operating limits

safety and electromagnetic compatibility

features

The HP Surestore DLT VS80 tape drive provides affordable 80GB backup to IT
managers with mid-range servers. The 6MB/s compressed transfer rate provides
backup in under 4 hours. DLT technology appeals to customers looking for
reliable and scalable backup.

Your new tape drive provides the following key features:

● Proven DLT technology

● Up to 80GB (compressed) on a single tape cartridge

● Transfer rate of 6MB/s (compressed)

● Read compatible with DLT4000 data

● Technology scalable to higher capacities and transfer rates

● Compatibility with all key backup software applications

● TapeSense System™ to improve reliability by rejecting damaged media

● Roller design to minimize lateral tape movement

● TapeAlert support for worry-free backup

● HP Library & Tape Tools software to verify successful installation and

troubleshoot problems

● HP Instant Support for web-based problem identification, diagnosis and

resolution providing fast, easy-to-use online solutions to problems.

● Ultra wide SCSI-2 interface

● 3-year, next-day, unit exchange

specifications

physical specification

dimensions 205 mm (8.07") W

68 mm (2.68") H
290 mm (11.42") D

weight 1.75 kg (3.86 lbs)

power requirements

power consumption +5V @ 1.6A steady state

+12V @ 0.65A steady state
+5V @ 1.9A (max)
+12V @ 2.7A (max)

performance

interface Ultra wide SCSI-2

recording format DLT1

media DLTtape IV

capacity 40 GB (native)

sustained transfer rate native 3 MB/sec

compressed 6 MB/sec (assumes 2:1
compression)

burst transfer rate 20 MB/sec (Ultra wide SCSI-2)

file access time (from BOT) 68 sec typical

135 sec maximum

load to BOT 59 sec (slightly longer for blank tapes)

unload from BOT 17 sec

rewind time

68 sec typical
135 sec maximum

rewind tape speed 4.1 m/sec (160 in/sec)

operating limits

temperature 10°C to 40°C (50°F to 104°F)

humidity 20% to 80% RH (non-condensing)

10%/hr maximum operating humidity rise

maximum wet bulb temperature 25°C

temperature gradient 11°C per hour (across range)

operating altitude -0.15 to 9 km (-500 to 30,000 ft)

vibration 0.25g 5-500 Hz

shock survival 10g 10ms (half sine)

non-operating limits

temperature -40°C to 66°C (-40°F to 151°F)

humidity 10% to 95% RH (non-condensing)

temperature rise 20°C per hour with 5 degree margin

(across range)

humidity rise 10%/hr

non-operating altitude N/A

vibration 1g 10-500 Hz

shock survival 40G 10ms (square wave)

140G 2ms (half sine)

safety and electromagnetic compatibility

UL 1950, 3rd edition Information Technology Equipment (ITE)
CSA-C22.2 No. 950-95 Safety of Information Technology Equipment
FCC Rules and Regulations, Part 15--Radio Frequency Devices,
Subpart B--Unintentional Radiators, Class B
Industry Canada (ICES), Radio Interference Regulation, Digital
Apparatus, Class B
C-TICK, AS/NZS A3548, Radio Frequency Devices Class B
CISPR Publication 22 (1985), Class B
EN 55022: 1998, CISPR Publication 22 (1997), CISPR Publication 22
(1993) (U.S.A.), Radiated and Conducted Emissions
EN55024: 1998, CISPR Publication 24 (1997), IEC61000-4-2: 1995,
IEC61000-4-3: 1995, IEC61000-4-5: 1995, IEC61000-4-6: 1996,
IEC61000-4-8: 1993, IEC61000-4-11: 1994, Immunities.

CE-Mark comprised of the following requirements:

EN60950/A11: 1997, IEC60950/A4: 1996, Safety of Information
Technology Equipment including Electrical Business Equipment
EN55082-1/IEC1000-4-2, 1000-4-3, 1000-4-4, Electromagnetic
Compatibility for Industrial-Process Measurement and Control
Equipment:

Part 2 - Electrostatic Discharge (ESD) Requirements
Part 3 - Radiated Electromagnetic Field Requirements
Part 4 - Electrical Fast Transient/Burst (EFT) Requirements

© 2001, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/dltvs80m.htm [11/29/2001 8:34:03 AM]

media compatibility

technical documentation

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics

troubleshooting

FAQs

SCSI configuration

UNIX configuration

ordering supplies

installing drivers

media compatibility

contents of this section

data cartridge compatibility

cartridges previously used in
other dlt format drives
subsequent use in other dlt
format drives

cleaning cartridges

related topics

hp library & tape tools
hp instant support
TapeAlert
cleaning

care of cartridges

data cartridge compatibility

The following data cartridges can be used for all normal read/write operations:

● A new blank DLTtape IV cartridge. The part number for the HP DLTtape IV

cartridge is C5141F. See ordering supplies.

● A DLTtape IV cartridge that has been previously written in a DLT VS80 or

DLT1 tape drive

Do not use DLTtape III cartridges.

cartridges previously used in other dlt format drives

If DLTtape IV data cartridges have been previously used in other DLT format tape
drives (other than DLT VS80 or DLT1 tape drives) then they have a reduced
compatibility when used with your DLT VS80 tape drive as shown by the table
below:

DLTtape IV
cartridge
previously
written by:

DLT 4000

plus DLT 7000

and DLT 8000

drives that use

the

4000 format

DLT 7000

plus DLT 8000
drives that use

the 7000

format

DLT 8000

using either the

7000 or 8000

formats

SDLT

DLT VS80
compatibility:

Read None None None

Partial

Compatibility -

data cartridge can

be read only.

No compatibility - data cartridge cannot be read / write /

overwritten.

In each case, a data cartridge previously used on a DLT 4000, DLT 7000, DLT 8000 or

SDLT tape drive must be bulk erased (magnetically erased) before data can by written to

it by a DLT VS80 tape drive

Note: The term DLT format tape drive refers collectively to the DLT1, DLT VS80,

SDLT, DLT 4000, DLT 7000 and DLT 8000. HP also refers to these last three
drives as DLT 40, DLT 70 and DLT 80 respectively.

subsequent use in other dlt format drives

Once a DLTIV data cartridge has been used in your DLT VS80 tape drive it has
full compatibility if subsequently used in a DLT1 (or another DLT VS80) tape drive.
However, if subsequent used in other DLT format tape drives then they have a
reduced compatibility as shown by the table below:

DLTtape IV
cartridge
written by DLT
VS80:

DLT 4000 DLT 7000 DLT 8000 SDLT

Subsequent
compatibility in
other DLT
format tape
drives:

None None None Read

No compatibility - data cartridge cannot be read / write /

overwritten.

Partial
Compatibility ­data cartridge can
be read only.

In each case, once a data cartridge is used on a DLT VS80 tape drive it must be bulk

erased (magnetically erased) before data can subsequently be written to it by a DLT

4000, DLT 7000, DLT 8000 or SDLT tape drive

cleaning cartridges

The DLT VS80 tape drive requires a DLT VS or a DLT1 cleaning cartridge, both of
which are light brown in color. Do not use other DLT format cleaning cartridges ­these are cream in color.

cleaning tape compatibility with DLT VS80

DLT VS

cleaning

tape

DLT1

cleaning

tape

DLT 4000

cleaning

tape

DLT 7000

cleaning

tape

DLT 8000

cleaning

tape

SDLT

cleaning

tape

Yes Yes No No No No

Correct cleaning cartridges will take 90 seconds to clean the drive, and will
activate both the ready and media/clean lights. Unsupported cleaning cartridges
will be ejected by the DLT VS80 tape drive after 20 seconds, and will only cause
the ready light to flash.

DLT VS80 drives have been developed to have a minimal cleaning requirement
(see cleaning). The CLEAN/MEDIA LED on the tape drive front panel will flash

when the drive needs cleaning. Under typical conditions, the drive should seldom
require cleaning. However, high duty cycles and environmental conditions may
require the drive to be cleaned on a regular basis to ensure optimum performance
is maintained, and it is therefore considered good practice to clean the drive
approximately every two weeks.

DLT VS or DLT1 cleaning cartridges can clean the drive 20 times before they
need replacing. The part number for the DLT VS cleaning cartridge is C7998A.
See ordering supplies.

© 2001, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/media.htm [11/29/2001 8:34:05 AM]

diagnostics

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics

tape alert

troubleshooting
FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

diagnostics

contents of this section

diagnostic tools
which tool to use
hp instant support

hp library & tape tools diagnostic utility

installing
using
compatibility
firmware updates

using hp library and tape tools to update firmware
using a firmware update cartridge

diagnostic tools

HP offers a choice of diagnostic tools and web based support to meet your needs:

HP instant support is a web-based automated problem identification,

diagnosis and resolution tool that also incorporates seamless transmission of
hardware information and case history to HP Support Specialists at any time
you choose to contact HP directly.

HP instant support is available from: www.hp.com/go/instantsupport

HP Library & Tape Tools is a standalone diagnostics tool that provides a

number of utilities for getting information about your tape drive and
troubleshooting problems. It also gives advice to help you install your product
and maintain optimum performance throughout the product's life.

HP Library & Tape Tools is available from:

www.hp.com/support/tapetools

HP support web pages give details of common customer issues.

Access the HP support website at:

www.hp.com/go/support/dltvs80

which tool to use

The table below will help you choose which tool to use:

HP instant

support

HP Library & Tape

Tools

HP support

web pages

What is it?

regularly updated regularly updated

regularly
updated

online web
based

downloadable from
the web

online

interactive standalone

When should
you use it?

If you: If you: If you:

can connect to
the web

can connect to the
web

can connect to
the web

want interactive
support

want to run selective
diagnostics

want summaries
and solutions to
common
customer issues

want automated
diagnostics and
resolution

want to choose the
solution applied

hp instant support

HP Instant Support is a web-based problem identification, diagnosis and
resolution service providing fast, easy-to-use online solutions. The onboard "smart
search" tool identifies similar problems and provides a range of solutions and
probability statistics for each solution. HP Instant Support provides automated
downloads of software utilities and repair patches from HP database and allows
you to transfer your case history electronically should you choose to contact HP
directly. You can determine the type and amount of support required. It will
diagnose desktop and mobile PC systems, workstations, servers, storage devices
and printers. HP Iinstant Support is a value-added service available from HP at no
charge.

HP Instant Support requires:

● Microsoft® Internet Explorer 4.0 or later, or Netscape Communicator® 4.6

or later

● troubleshooting software (approximately 4 MB), which must be downloaded

from the Instant Support web page

No additional special software or hardware, or additional memory is required.

You can access HP Instant Support from:

● the product support web page (www.hp.com/support/dltvs80)

● the instant support home page (www.hp.com/go/instantsupport)

Follow the unscreen instructions and download the HP Instant Support tuner.

Currently, HP Instant Support is only available in North America, Europe, Africa
and the Middle East (English only) and only for systems running on Windows NT

4.0 or Windows 2000. The service will be expanded worldwide and across further
operating systems during 2001.

hp library & tape tools diagnostic utility

The HP Library & Tape Tools software provides a number of utilities for getting
information about your tape drive and troubleshooting problems. It includes the
following functionality:

Installation help and advice to help you install your product and
operate it correctly
A Discovery utility to find out what devices are attached to your
SCSI bus

An Identity utility to find out detailed information about individual
devices, for example the firmware version.

Tests to check that your drive is operating correctly.

A Firmware Update Utility that helps you find update files for

your tape drive and performs the update

A Support Ticket that generates detailed troubleshooting
information for support calls (if you are connected to the Internet,
you will be able to e-mail this information directly to your Support
Center)

Comprehensive Help that is topic sensitive, should you need
additional information for the screen currently displayed

Updates and the latest versions of this software are available from our World Wide
Web site: www.hp.com/support/tapetools

installing hp library & tape tools

You can install HP Library & Tape Tools from the web site:

www.hp.com/support/tapetools. The tool is distributed without firmware and

firmware files are downloaded separately. Installation is simply a question of
selecting the required option and following the instructions on the screen.

using hp library & tape tools

HP Library and Tape Tools checks for
the presence of a SCSI controller and
its driver software and identifies the
SCSI IDs of existing SCSI devices.
You can then select the required
device from the device list and run one
of the diagnostic utilities for that device
by selecting the appropriate icon:
Identity, Firmware, Test or Support.

For ease of use, comprehensive online
help is built into the software.

compatibility

There are HP Library & Tape Tools versions for:

Windows NT 4.0 (workstation and server)

Windows 2000 (professional and server)

Novell NetWare 5 or 5.1

firmware updates

You can update the firmware in HP Surestore DLT VS80 tape drives either by
downloading over the SCSI bus or by loading a firmware update cartridge.

Caution: DO NOT RESET OR POWER CYCLE THE DRIVE during firmware
update. Doing so can damage the drive's controller hardware.

using hp library & tape tools to update firmware

Use HP Library & Tape Tools to download via SCSI. Any tape in the drive will be
ejected automatically before update. The Write Protected and Ready LEDs flash
at the same time during firmware update for about two to three minutes.

Note: If a corrupt or incompatible image is downloaded for firmware update then
the Write Protected and Ready LEDs do not flash. The drive resets and leaves the
code update cartridge loaded to indicate that the code update was not successful.

using a firmware update cartridge

Firmware update tapes are only available from HP. Refer to the Hewlett-Packard
Support web site for update information (www.hp.com/support/dltvs80).

To update the firmware from tape:

1. Locate the firmware update cartridge.

2. Remove all DLTtape cartridges from your DLT VS80 drive.

3. Press and hold the Eject button on your DLT VS80 drive's front panel until

all three LEDS illuminate (6 seconds) and continue to hold down until the
lights go off (4 seconds). Release the Eject button.

4. Press and hold the Eject button again (4 seconds) until the Write Protected
and Ready LEDs flash, then release the Eject button. The drive is now in
firmware update mode. If you decide not to perform a firmware update at
this point, no action is necessary. The drive returns to its normal operational
state after 30-45 seconds of inactivity. If the drive does not go into the
update mode, refer to the troubleshooting information on update mode.

5. Insert the code update cartridge into the drive. The drive temporarily turns
off the Write Protected and Ready LEDS while it reads the cartridge and
verifies that the firmware image file is valid. This process may take several
minutes to complete.

❍ If the drive's code is up-to-date, the drive cancels firmware update

mode, and the process is complete.

❍ If the drive's code is not up-to-date, the drive reads the code image

file from the cartridge. The Write Protected and Ready LEDs flash at
the same time during the update process which typically takes two to
three minutes.

When the drive finishes reading the code image file from the update
cartridge, the drive rewinds the cartridge to the beginning, resets, and
performs a Power-On Self-Test (POST). The drive then ensures that the
code image file is valid. If so, it updates the controller's flash EEPROM. The
Write Protected and Ready LEDs flash at the same time during theupdate
process.

6. The drive ejects the code update cartridge. Your DLT VS80 drive is now
ready to use with the new code.

Note: If the drive does not eject the code update cartridge, the firmware update
failed. For troubleshooting information, refer to code update failed.

© 2001, Hewlett-Packard Company

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tape alert

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics

tape alert

troubleshooting
FAQs

SCSI configuration

UNIX configuration

ordering supplies

installing drivers

tape alert

contents of this section

TapeAlert

how it works
TapeAlert for OpenView
a new standard

summary

TapeAlert

Tape storage systems have a vital role to play in backing up essential data safely
and securely. Yet until now, there has been no reliable way to identify errors and
potential problems that may compromise their effectiveness or reliability.

Thanks to a new industry standard developed by Hewlett-Packard, however, that
situation has changed. TapeAlert is a tape drive status monitoring and messaging
utility that makes it easy to detect problems which could have an impact on
backup quality. From the use of worn-out tapes to defects in the drive hardware
TapeAlert provides easy-to-understand warnings of errors as they arise, and
suggests a course of action to remedy the problem.

To take advantage of TapeAlert, you need:

● TapeAlert-compatible tape drives

● TapeAlert-compatible backup software

Network administrators will also find it extremely valuable to have TapeAlert for
OpenView, which extends the benefits of TapeAlert across the network.

how it works

TapeAlert compatible tape drives - such as the latest DLT VS80 drives from
Hewlett-Packard - are delivered with TapeAlert features built in as standard. The
internal TapeAlert firmware constantly monitors the drive hardware and the media,
checking for errors and potential difficulties. Any problems identified are flagged
on a new SCSI log page, where 64 bytes have been reserved for use by
TapeAlert.

After a backup has been completed, the TapeAlert-compatible backup application
will automatically read the drive's TapeAlert SCSI log page to check for any
problems. If an error is flagged, the backup software displays a clear warning
message on the user's screen, and adds the TapeAlert messages to its logs.
These messages are standard across all applications that support TapeAlert, and
are designed to give clear explanation of the problem and suggested resolution.
For example, a user attempting to backup onto a worn-out tape would encounter
the message:

WARNING: The tape cartridge has reached the end of its useful life:

1. Copy and data you need to another tape

2. Discard the old tape

Errors Monitored

TapeAlert currently checks for errors occurring in the following main categories:

● Drive recoverable read problems

● Drive recoverable write problems

● Drive unrecoverable read problems

● Drive unrecoverable write problems

● Drive hardware defects

● Worn-out media

● Expired cleaning tapes

● Wrong media used

● Abnormal error conditions

TapeAlert for OpenView

TapeAlert for OpenView allows you to bring all TapeAlert-compatible tape drives
on the network under the control of the network administrator. It integrates all the
features and functions of TapeAlert into HP's network management utility,
OpenView for Windows. As a result, tape drives can now be monitored and
controlled remotely in the same way as other network elements such as disk
drives and printers.

With TapeAlert for OpenView installed, error messages flagged by tape drives are
passed to the backup applications in the usual way. The software then forwards
the information to the network management console through the server's SNMP
interface.

An OpenView alarm is then activated on the management console, alerting the
network manager to the tape drives problem. The icon for the relevant server will
change color, with the color indicating the severity of the alarm as follows:

RED

Critical

YELLOW

Warning

BLUE

Information

TapeAlert for OpenView also provides a graphical view of the tape drives on the
selected server. Detailed configuration information is shown, together with a
history of previous errors recorded.

For each alarm, TapeAlert provides a brief description of the error, together with
the date and time of occurrence and an indication of severity. By clicking on the
"More Info" button, it is possible to drill down to details such as the device and
media involved, and suggestions for correcting the problem. For consistency and
convenience, the error messages are identical to those displayed locally by
TapeAlert.

As a result, it is easy for network managers to identify the source of problems
occurring on any TapeAlert-enabled drive on the network.

a new standard

TapeAlert has been developed by Hewlett-Packard as a proposed new
standard tape drive management. All new tape drives from Hewlett-Packard will
be fully compatible with TapeAlert, and many major manufacturers and software
companies are expected to adopt the standard. Software companies adopting
the standard currently include:

● Computer Associates Software

● Veritas

● Legato

● Novastor

The TapeAlert standard has been designed
to allow easy integration into backup
applications from any software vendor.
Applications which comply fully with the
requirements for TapeAlert will be awarded
the use of the TapeAlert logo.

Designed for the Future

TapeAlert is an advanced technological standard which provides a
comprehensive range of state-of-the-art features and functions. However, it has
also been designed to allow considerable expansion and development in the
future, as new possibilities and opportunities open up.

summary

Reliable, high-quality backups are essential to safeguard the vast amount of data
stored on computer systems today. TapeAlert is an innovative standard that
enhances reliability by monitoring tape drives and associated media during backup
procedures.

Offering clear warnings of problems as they arise, TapeAlert allows users and
network managers to eliminate unnecessary errors and ensure that data integrity
and security is never compromised. Already gaining substantial support across the
industry, TapeAlert is set to become the established standard for tape drive
management.

© 2001, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/tapalert.htm [11/29/2001 8:34:09 AM]

troubleshooting

technical documentation

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation
cartridge care
cleaning
specifications

media compatibility

diagnostics

troubleshooting

FAQs

SCSI configuration

UNIX configuration

ordering supplies

installing drivers

troubleshooting

contents of this section

help diagnosing the problem
general guidelines
troubleshooting

problems with the host
computer

computer does not boot up
computer boots, but does
not recognize drive

problems with the drive

the tape drive does not
power up

all the LEDs on the front
panel blink continually
errors for which you cannot

find the cause

problems during firmware
update

drive does not go into

firmware update mode

code update failed

interpreting the LEDs

general use

backups are slow

poor data compression ratio

software compatibility

problems writing to tape

tape being ejected

system crashes when

swapping removable drives

related topics

HP library & tape tools

HP instant support

TapeAlert
firmware upgrades

help diagnosing the problem

If you experience problems using your tape drive after installation, use HP Library

& Tape Tools or HP instant support to help you diagnose the problem. HP Library

& Tape Tools is provided free of charge and is invaluable for solving problems
with both the SCSI bus and its attached devices. It will help resolve SCSI ID
numbers and also run some tests that may help you isolate problems.

HP instant support is a web-based problem identification, diagnosis and resolution
service providing fast, easy-to-use online solutions. You can access HP instant
support from www.hp.com/go/instantsupport.

You will also find troubleshooting information on the HP Support web site.

The HP Support web site contains links to:

● www.hp.com/support/dltvs80 takes you to HP’s Customer Care web site for

a wide range of up-to-date information about your product

● www.hp.com/cpso-support/guide/psd/cscinfo.htm takes you to HP's

worldwide call center numbers

general guidelines

If you experience problems when using the tape drive, you need to isolate the
cause of the problem. For example, if you have just installed a new SCSI host bus
adapter and your system will not start, the cause of the problem is likely to be the
adapter.

When installing multiple items of hardware and software, we recommend that you
install each in turn and restart the system each time. Similarly if you have already
installed multiple devices and software and you experience problems, remove or
uninstall each in turn to establish which one is causing the problem.

Remember that the system recognizes devices during boot-up. If you swap or
connect a product when your system is running, you will need to reboot the
system. Rebooting the system will reset devices and will often resolve problems. It
is good practice to reboot every time you add a driver or install firmware.

troubleshooting

The first step in problem-solving is establishing whether the problem lies with the
cartridge, the drive, the host computer and its connections, or with the way the
system is being operated. If none of the following advice helps you solve the
problem, refer to our World Wide Web Customer Care pages on

www.hp.com/support/dltvs80 or call for assistance.

problems with the host computer

Most modern SCSI host bus adapters locate and display attached devices when
the system is booting up. If the device is not detected at this stage, there is
probably a problem with the physical hardware: cables, termination, connections,
power or the HBA itself. Refer to the SCSI topic for a detailed discussion of SCSI

IDs, termination and cabling.

If your drive is found on system boot up but cannot be found in the operating
system, this is more likely to be a software problem.

computer does not boot up

Possible cause Potential solution

You have connected the tape drive
to an existing SCSI bus that has
other devices connected to it and
the SCSI address of your HP
Surestore DLT VS80 drive is
identical to the address used by
another device.

Make sure that each device on the SCSI
bus has a unique ID. We recommend that
the HP Surestore DLT VS80 tape drive is
connected to a dedicated host bus
adapter. Do not connect the drive to a disk
RAID controller as this is not supported.

You have installed an additional
SCSI host bus adapter and its
resources are clashing with an
existing adapter.

Remove the new host bus adapter and
check the server documentation

You have disconnected the power
or SCSI cable from the computer’s
boot disk during the drive
installation process.

Check that the cables to all devices are
firmly connected.

computer boots, but does not recognize the tape drive

Possible cause Potential solution

The power or SCSI cable is not
connected properly.

Check that the cables to the tape drive are
firmly connected. Ensure that the SCSI
cable is LVDS-compliant and that it does
not have any bent pins. Replace, if
necessary. (See “Ordering Information”.)

The SCSI bus may not be
terminated correctly.

1. If your HP Surestore DLT VS80 drive is
the last or only device on the SCSI bus,
make sure the device is properly
terminated.

2. If your HP Surestore DLT VS80 drive is
not the last or only device on the SCSI
bus, check all SCSI cable connections and
make sure the last device on the SCSI bus
is terminated.

The tape drive’s SCSI ID address
is not unique.

Identify the SCSI IDs of existing SCSI
devices by using HP Library & Tape Tools.

Change the drive's SCSI ID. Shut down
and turn off the host server or workstation;
turn off the desktop drive. Change the
drive's SCSI ID. Turn on the host server or
workstation and desktop drive.

External drives only: the tape drive
may have been switched on after
the computer was booted up. The
computer checks for SCSI devices
only at power-on.

Switch on the tape drive, then switch the
computer off and then on again.

The SCSI adapter may be
incorrectly configured.

Check the SCSI host adapter
configuration. Refer to the SCSI host
adapter manuals for instructions.

The SCSI cable may be loose. Check both ends of the SCSI cable, both

for the desktop and internal drives.

The SCSI terminator might be
loose or missing.

1. Make sure the terminator is properly
seated on the open SCSI connector on the
rear panel of the desktop drive or on the
last device on the SCSI bus.

2. Make sure an LVD or SE terminator is in
place on the end of the SCSI ribbon cable
for the internal drive.

The SCSI terminator might not be
at the end of the SCSI bus or more
than two terminators might be
present on the SCSI bus.

Make sure the terminators are placed only
at each end of the SCSI bus--one at the
host adapter and one on the last device on
the bus, both internal and external.

The SCSI host adapter might be in
a defective expansion slot.

Move the SCSI host adapter to a different
expansion slot.

The SCSI bus might be too long. Make sure the total length of the SCSI bus

does not exceed the ANSI SCSI standard
of 3 meters (10 feet) for an SE bus, 12
meters (40 feet) for an LVD SCSI bus with
multiple devices, or 25 meters (82 feet) for
an LVD SCSI bus with a single device.

problems with the drive

tape drive does not power up

Possible cause Potential solution

The power cable is not connected
properly.

Check that the cables to the tape drive are
firmly connected.

Make sure that the power cable is firmly
connected.

● For internal drives, try another

power connector.

● For external drives, the power on/off

switch incorporates a green LED. If
this is not on, check the power cable
connection and replace the cable if
necessary. You can use the power
cable from your monitor or another
device to check that the connection
is working.

If the power supply is present and all LEDs
remain off, call for assistance.

The self-test fails (All three LEDS
flashing.)

If there is a cartridge in the drive, remove
it. Power down the drive and power it up
again. If the self-test still fails, call for
assistance.

all the LEDs on the front panel blink continually

Possible cause Potential solution

An internal drive fault has occurred. 1. Press and hold the Eject button for 6

seconds to reset the drive.

2. Turn the drive off and then on again. If
the drive is a HP Surestore DLT VS80
internal drive, shut down and turn off the
host server or workstation, then turn it back
on and allow it to boot.

3. Call technical support if Power-On Self­Test (POST) continues to fail.

errors for which you cannot find the cause

Possible cause Potential solution

The AC power source may not be
properly grounded.
(HP Surestore DLT VS80 external
drive only.)

1. Plug the HP Surestore DLT VS80
external drive's power cable into a power
outlet on the same circuit as the host
server or workstation.

2. Plug the HP Surestore DLT VS80
external drive's power cable into a different
power outlet.

problems during firmware update

drive does not go into firmware update mode

Possible cause Potential solution

There is a DLTtape cartridge in the
drive.

Remove the cartridge from the drive and
repeat the update process.

The drive and its controller
hardware are not communicating
properly.

The drive's hardware may be damaged
and must be repaired. Refer to our World
Wide Web Customer Care pages on

www.hp.com/support/dltvs80 or call for

assistance.

code update failed

Possible cause Potential solution

1. The cartridge is not a valid code
update cartridge

2. The cartridge does not contain a
valid code update image file.

Obtain a valid code update cartridge and
repeat the update process.

The cartridge contains a valid code
update image file, but the flash
EEPROM programming process
fails.

The drive's controller hardware is probably
damaged and must be replaced. The drive
resets and runs Power-On Self-Test
(POST) which fails if the flash EEPROM
does not contain a valid code image. If this
occurs, you must repair the drive before
using it.

Refer to our World Wide Web Customer
Care pages on

www.hp.com/support/dltvs80 or call for

assistance.

interpreting the LEDs

The HP Surestore DLT VS80 tape drive has three LEDs (light emitting diodes) on
the front panel which indicate drive status. The Ready switch is illuminated when
power is switched on.

The tape drive performs a power on Power-On Self-Test (POST) whenever power
is applied or the drive is reset. The test takes several seconds to complete, after
which the drive is ready to use. The following takes place during POST:

1. The LEDS turn on all at once and then turn off.

2. If a cartridge is loaded, the Ready LED flashes during initialization and

remains illuminated after POST.

3. If there is no cartridge loaded, all LEDs turn off after POST.

Use the following table to interpret the LED sequences and the appropriate action
to take.

Symptom Action

Drive fails to execute power-on
self-test. LEDs remain off.

Check power is being supplied to the drive.

For external drives, the power on/off switch
incorporates a green LED. If this is not on,
check the power cable connection and replace
the cable if necessary. You can use the power
cable from your monitor or another device to
check that the connection is working.

For internal drives try another power connector.

If the power supply is present and all LEDs
remain off, contact the HP Customer Care

Center.

The "ready" LED is illuminated
or is regularly flashing.

This is perfectly normal. The ready light is on
when there is power to the drive, and flashes in
a regular on/off pattern when there is read/write
activity occuring.

The "media/clean" LED is
illuminated.

The drive may need cleaning. Load the DLT
VS80 cleaning cartridge.

The "media/clean" LED is
flashing.

Either the drive requires cleaning (in which
case insert a DLT VS or DLT1 cleaning
cartridge) or the media being used is damaged
or worn out (replace).

If the LED persists in flashing, use HP Library

and Tape Tools to help diagnose further.

The "drive error" LED is
illuminated.

Either the drive is experiencing internal
problems (in which case switch the power off
then on) or there is a drive fault (in which case
contact the HP Customer Care Center.

All three LEDs are illuminated. The Power On Self Test (POST) is in progress.

This is normal.

All three LEDs are flashing. The Power On Self Test (POST) has

experienced a problem. Try turning the power
off then on.

If the problem persists, contact the HP

Customer Care Center.

The "drive error" and "ready"
LEDs are flashing.

The drive is performimg a firmware upgrade.

DO NOT power down the drive during this
process as permanent damage can result.

General use

backups are slow

Possible cause Potential solution

The block size is too small. The HP Surestore DLT VS80 is optimized

for use with large block sizes. Block size
specifies the size of data blocks written
onto tape and is set by the backup
application. A block size of at least 32
kBytes should be used. Block sizes of less
than 32 kBytes can drastically increase the
backup/restore time and severely affect the
performance of the drive.

Most backup applications allow you to view
and adjust the block size used for a
particular device. Refer to your backup
application documentation or provider to
ensure it is set to at least 32 kBytes.

The backup is being performed
over a network.

Backing up across a network is likely to
reduce the speed of the backup. Try
backing up at a different time of day when
there is less network traffic.

Where possible, use a dedicated tape
drive directly attached to the computer
being backed up. Backing up local data
(that is data residing on disk drives
attached to the same machine as the tape
drive, but not necessarily on the same
SCSI bus) is almost always faster than
backing up over a network.

External tape drives can be moved and
attached to different servers.

The overall system is not capable
of providing data fast enough.

Tape drive performance will be impaired if
the server is slow or overloaded. Even if
the system is well specified, there can still
be bottlenecks that restrict overall
performance.

Ensure as few processes as possible are
running while a backup is being performed.
Backup operations and virus scans should
NOT be performed at the same time.

Information on optimizing performance is
given at //www.hp.com/support/dltvs80

Disk drives are on the same SCSI
bus as the tape drive.

Disks tend to monopolize the SCSI bus
and should be set to a lower SCSI ID such
as 0 or 1. Ideally, the tape drive should be
on its own SCSI channel or bus (separate
from the disks being backed up).

The SCSI adapter is incorrectly set­up.

Check your SCSI adapter set-up and
ensure you have the latest drivers and
software patches installed.

Damaged or worn media. If the media is damaged, the tape drive

may perform many retries before
successfully writing or reading data. Try
using new media.

poor data compression ratio

Possible cause Potential solution

Data is already compressed or can
only be compressed to a small
degree.

Optimum tape drive performance is
normally quoted assuming that the data
can be compressed by a factor of two
(referred to as 2:1 compression). However,
some computer data is already
compressed and therefore cannot be
compressed further. Other data can only
be compressed by a small degree
depending on type.

It is not possible to improve the
compression of data.

Compression is disabled. Some backup software applications allow

compression to be turned on and off.
Ensure that it is turned on.

software compatibility

Possible cause Potential solution

It is unclear which software can be
used with the HP Surestore DLT
VS80 tape drive.

The HP Surestore DLT VS80 tape drive is
widely supported by most common backup
applications.

Refer to //www.hp.com/go/connect for the
latest information on compatability.

Existing software does not work
with the HP Surestore DLT VS80
tape drive.

Older software (released before the HP
Surestore DLT VS80 was introduced) may
need to be updated.

Refer to //www.hp.com/go/connect for the
latest information on software downloads.

problems writing to tape

Possible cause Potential solution

The tape is write protected. Move the write protect tab out from the

write protected position. When in the write
protected position, the bright orange area
is exposed.

The wrong type of media is being
used.

DLTtape IV cartridges previously written by
a DLT 4000 (or another DLT drive but in
DLT 4000 format) will appear write
protected. This is correct behaviour. These
cartridges can be read but not written by
the HP Surestore DLT VS80 tape drive.

Refer to the media compatability page for
more information.

tape being ejected

Possible cause Potential solution

The tape has been written in an
incompatible format.

Certain non-compatible data cartridges will
be ejected by the tape drive.

Use only DLTtape IV cartridges in the HP
Surestore DLT VS80 tape drive that are
either new or have only previously been
used in DLT1 or DLT VS80 format tape
drives.

Refer to the media compatability page for
more information.

system crashes when swapping removable drives

Possible cause Potential solution

Exchanging a tape drive instaled in
a HP Surestore Tape Array 5300
enclosure has disrupted activity on
the SCSI bus.

Rack mounted tape drive modules must
only be extracted or swapped when the
SCSI bus is idle.

Even if the device being swapped is not
currently in operation, care must be taken
that there are not other devices on the bus
that are in use.

© 2001, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/trouble.htm [11/29/2001 8:34:13 AM]

frequently asked questions

hp learning products

http://www.hp.com/support/tape may have a later version

data protection

index of topics

contact hp

home page

before you start

operation

cartridge care
cleaning
specifications

media compatibility

diagnostics
troubleshooting

FAQs

SCSI configuration
UNIX configuration

ordering supplies

installing drivers

frequently asked questions

For further troubleshooting information, refer also to our Customer Support web
site: http://www.hp.com/support/dltvs80

How often should I
clean the tape drive
heads?

Clean when advised by the tape drive when the
"clean/media" LED is illuminated.

To pre-emp the "clean/media LED being illuminated,
HP recommends that the drive is cleaned once every
two weeks to ensure optimum performance.

Use only DLT VS or DLT1 cleaning cartridges to
clean the heads. Refer to Cleaning for details.

What should I avoid
when positioning the
tape drive?

For internal drives, the server must provide forced
cooling and be capable of drawing 2 cfm of air
through the tape drive. Avoid blocking air vents.
Ensure that empty bays have the appropriate
blanking plates installed so that airflow is maintained.

For external drives, do not place the drive in a dirty
environment, for example, on the floor, near a busy
walkway, or near a door. Avoid locations subject to
sudden temperature changes, such as near an
outside door or window.

For specific environmental limits, refer to the

specifications for your tape drive model.

How many times can I
use a DLTtape IV
cartridge?

The recommended maximum number of passes over
any single part of the tape is 1,000,000. In practical
terms, this is equivalent to about 2,000 backup
operations.

What types of tape
cartridges can I use
with my drive?

Only rely on the best media to protect your valuable
data. Thanks to HP's rigorous testing programs, HP
DLTtape IV data and DLT VS cleaning cartridges are
the safest investment you can make.

Order online at: www.hp.com/go/storagemedia.

Important: You must use DLT VS cleaning cartridges
with HP Surestore DLT VS80 tape drives.

How do I update the
firmware?

Periodically, there may be an updated release of
drive firmware.

You can update the firmware in HP Surestore DLT
VS80 tape drives either by downloading over the
SCSI bus or by loading a firmware update tape. See

Firmware Updates.

For how long can I
archive tapes?

DLTtape IV cartridges will preserve the integrity of
stored data for at least 30 years if proper storage
conditions are observed. See Storing Cartridges.

© 2001, Hewlett-Packard Company

file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/dltvs80%20manual/document/dltvs80/user/reseller/eng/faq.htm [11/29/2001 8:34:14 AM]