HP DeskJet 955C, DeskJet 960Cse, DeskJet 960Cxi, DeskJet 980Cxi, DeskJet 990Cse User Guide
...
quick help
hp deskjet 9xx series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet series printer . . . . . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 11
printing on paper and other media . . . . . . . . . . . . . . . . 17
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
business cards, index cards, and other small media . . . . . . . . . . . 26
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
manual two-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 45
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 49
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 56
manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . 57
cleaning the printer case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
using the hp deskjet utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
problems with printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
problems with the infrared printing feature . . . . . . . . . . . . . . . . . . 78
problems with the automatic two-sided printing module . . . . . . . . . 80
problems with the automatic paper-type sensor . . . . . . . . . . . . . . . 85
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 87
product specifications for the hp deskjet 990 series printer . . . . . . . 88
product specifications for the hp deskjet 980 series printer . . . . . . . 93
product specifications for the hp deskjet 960 series printer . . . . . . . 98
infrared printing specifications . . . . . . . . . . . . . . . . . . . . . . . . . 103
automatic two-sided printing module specifications . . . . . . . . . . . 104
minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
learn to print
• introducing the hp deskjet series printer
• terms and conventions
• notices and acknowledgments
• learning about printer features
• using paper trays
• printing with the hp deskjet printer
1
introducing the hp deskjet series printer
Congratulations! You have purchased an HP Deskjet printer which is
equipped with several new features:
• Expanded print capability allows you to print information from devices
other than your desktop computer using the infrared printing feature.
This feature may not be available in all printer models.
• Increased print speeds up to 17 pages per minute for black text and
13 pages per minute for text containing color or color graphics. Print
speeds may vary with printer models.
• Greater flexibility in printing two-sided documents using the Automatic
Two-Sided Printing Module. This feature may not be available in all
printer models.
• Better print performance using the Automatic Paper-Type Sensor.
• Excellent photo quality through HP’s PhotoREt III, ColorSmart III
printing technology.
HP Deskjet printers are designed to help you get the best results for your
printing needs. Read about these and other features in the following sections.
1. hp deskjet printer 2. two-sided printing module
2
terms and conventions
The following terms and word conventions are used in Quick Help.
terms
The HP Deskjet 990cxi/cse, HP Deskjet 980cxi, HP Deskjet 960cxi/960cse
series printers are referred to as
HP Deskjet 9xx
symbols
The > symbol guides you through a series of software steps.
For example:
or
HP Deskjet
.
Click
Macintosh HD > Utilities
hp deskjet 9xx utility screen.
>
hp deskjet > hp deskjet utility
cautions and warnings
A
Caution
equipment. For example:
A
Warning
For example:
indicates possible damage to the HP Deskjet printer or to other
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections.
Do not touch the print cartridge ink nozzles or copper
indicates possible harm to yourself or to others.
Warning!
Keep print cartridges out of the reach of children.
icons
A
icon indicates that additional information is provided. For example:
Note
For best results use HP products.
to open the
3
notices and acknowledgments
hewlett-packard company notices
The information contained in this document is subject to change without
notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this
material including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material
is prohibited without prior written permission of Hewlett-Packard, except as
allowed under copyright laws.
acknowledgments
Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, EtherTalk,
Finder, LocalTalk, Mac, Macintosh, Mac OS, PowerBook, Power Macintosh,
and QuickDraw are trademarks of Apple Computer, Inc., registered in the
U.S. and other countries.
Adobe and Acrobat are trademarks of Adobe Systems incorporated.
TrueType is a U.S. trademark of Apple Computer, Inc.
Palm, Palm III, Palm V, and Palm VII are trademarks of Palm, Inc.
Copyright 2000 Hewlett-Packard Company
4
learning about printer features
buttons and lights
The HP Deskjet printer buttons let you turn the printer on and off, cancel a
print job, or resume printing. The lights give you visual cues about the state
of the printer.
1. cancel button 2. print cartridge light and status symbol
3. Resume light and button 4. Power light and button
cancel button
Pressing this button cancels the current print job.
print cartridge status symbol and light
The light above the Print Cartridge Status symbol flashes when you need to
check the status of the print cartridges.
5
resume button and light
The light above the Resume button flashes when an action is required such
as loading paper or clearing a paper jam. When the problem is fixed, press
the Resume button to continue printing.
power button and light
The Power button turns the printer on and off. It takes approximately five
seconds for the printer to turn on after pressing the Power button. The green
light above the Power button flashes when printing is in progress.
Caution!
the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature
printer failure.
Always use the Power button on the front of the printer to turn
See also:
print cartridge part numbers
paper trays
The printer has an In tray and an Out tray. Place paper or other media in the
In tray for printing. Printed pages are deposited in the Out tray.
6
infrared lens
The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows
printing from an infrared sending device such as a Palm Pilot, or PowerBook
computer. The infrared printing feature may not be available in all printer
models.
See also:
infrared printing feature
automatic two-sided printing module
The Automatic Two-Sided Printing Module is a special hardware feature that
enables the printer to automatically print on both sides of the media. If this
feature is not included with your printer, it can be purchased separately.
See also:
automatic two-sided printing module
7
manual two-sided printing
Manual Two-Sided Printing is a feature that enables the printer to print both
sides of a page when the Rear Access Door is attached.
See also:
manual two-sided printing
automatic paper-type sensor
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the printer’s In tray. This feature,
particularly when used with HP paper and media, assists in obtaining the
best printing results. The feature can be used with both HP and non-HP
media; however, it is optimized for HP media. Because Automatic is the
default printer setting, the printer is able to quickly select the appropriate
paper type.
This feature is not recommended for printed or lined paper and media.
See also:
automatic paper-type sensor
8
using paper trays
in tray
The In tray holds paper or other media to be printed.
1. in tray pulled out 2. paper length guide 3. paper width guide
1. out tray 2. in tray pushed in
9
out tray
Change the position of the Out tray for different printing needs.
1. single envelope slot 2. out tray down 3. out tray extension
1. out tray up
Out tray down.
Leave the tray in the down position for most types of printing
and single envelope printing.
Out tray extension.
Pull the tray extension out when printing a large number
of pages. Also extend the tray when you are printing in draft mode to prevent
the paper from falling out of the tray. When the print job finishes, push the
tray extension back into its storage slot.
Out tray up.
Place the tray in the up position to properly load banner paper.
It must remain in the up position to print banners.
Do not use the Out tray extension with legal-sized paper. It may cause
a paper jam.
10
printing with the hp deskjet printer
The printer is controlled by software installed on your computer. The printer
software, also called the printer driver, provides dialog boxes which
communicate your print requests to the printer. Select the printer you are
using as the default printer before printing.
selecting the default printer using the Chooser
Use one of the following methods to select the HP Deskjet 9xx printer you are
using as the default printer in the Chooser.
USB connection
1.
Select
2.
Select
3.
Select
4.
Close the Chooser.
Chooser
hp deskjet xx
deskjet 9xx
AppleTalk network connection
1.
Turn on both the computer and printer and verify that they are connected
to the AppleTalk network.
from the Apple menu.
in the upper left window of the Chooser screen.
in the right window of the Chooser screen.
You must use an external print server, such as an HP Jetdirect 300X
External Print Server, to connect the printer to the AppleTalk network.
2.
Select
3.
Select the
4.
Click the
5.
Select a zone where the printer is located in the AppleTalk Zones
Chooser
from the Apple menu.
option next to AppleTalk.
Active
hp deskjet
icon in the upper left window of the Chooser screen.
window.
6.
Select
7.
Close the Chooser.
deskjet 9xx
in the right window of the Chooser screen.
11
selecting the default printer using other options
Other options allow you to select a default printer without using the Chooser.
Try one of these options:
• Click the printer icon on the menu bar, then select
hp deskjet 9xx
.
• Click the control strip icon on the edge of the desktop to expand the
control strip. Click the printer icon on the control strip, then select
deskjet 9xx
• Drag the document you want to print to the
.
hp deskjet 9xx
printer icon
hp
on the desktop.
• Click the
deskjet 9xx
menu bar. Select
icon on the desktop, then click
Set Default Printer
.
Printing
on the
The Print command sends your documents to the hp deskjet 9xx printer
until you select a new default printer. If you change printers, verify that the
formatting and pagination does not change in the document before you
print it.
12
selecting print settings
The following instructions provide the most common method of selecting
page layout and print options. The software program you are using may vary
from the method provided.
controlling page layout
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
•
•
•
>
File
Paper size:
Page Setup
Choose the paper size, envelopes, or other media you
to display the hp deskjet 9xx Page Setup screen.
have in the In tray.
Scaling (%):
Enter a number from 5 to 999. Numbers smaller than 100
reduce the image size, and numbers greater than 100 enlarge it.
Changing the scaling size may also change pagination.
Orientation:
Choose the appropriate orientation icon for the document
you are printing.
Mirror Image:
Rotate 180 degrees:
Two-Sided Safe Margins:
Select this option if appropriate.
Select this option if appropriate.
Select this option to adjust margins for two-
sided printing.
4.
Click OK to save the layout options.
selecting print options
1.
Open the file you want to print.
2.
Click
File
>
to display the hp deskjet 9xx screen.
Print
The General default option screen appears. Select the number of copies
to print, which pages are to be printed, and the print order on this
screen. You can also view the current print options which are displayed
across the bottom of the screen.
3.
Click the arrows in the General field to view a list of additional options.
13
4.
Select
Paper Type/Quality
to choose print quality options, paper type, ink
density, and drying time.
5.
6.
Select
Select
to choose multiple pages per sheet and two-sided printing.
Layout
to choose options for color, grayscale, and black and white
Color
image and text resolution.
•
ColorSmart III
allows you to adjust the ink saturation, brightness, and
color tone for print images. The ColorSmart III option also allows you
to disable image enhancements.
•
ColorSync
is used to match colors with other computers using the
ColorSync matching system.
•
Grayscale
prints in shades of gray. You are able to optimize printing
for fax and photocopy prints with this setting.
•
Black & White
prints only black and white with no gray or color. Black
only is not recommended for use with glossy paper.
7.
Select
Background Printing
to choose foreground or background print
options and print time.
• Select
Background
to continue working on a document while printing
takes place.
• Select
Foreground
for faster printing; however, you cannot work on
other tasks until printing is complete.
Other features are also available with Background printing. Double-click
the
hp deskjet 9xx printer
icon on the desktop for:
•
Deleting a print request
- Click the job title or icon, then click the
- Drag the document’s icon to the Trash icon on the desktop.
These methods delete only the print job and not the document.
• Holding/Pausing a print request
- Click the job title or icon, then click the
The print request pauses until you again select its title then click the
Resume
button.
- Drag the document icon to the Waiting to Print list of documents.
14
icon, or
Trash
button.
Pause
• Marking a print request urgent
- Click the job title or icon, then click the
- Click
Urgent
in the dialog box that appears. This action moves the
small clock
.
print request to the top of the list.
• Sorting/changing the order of print request
- Select the column heading for the column you want to sort or
change.
- Select the
Print Time
column heading to view and change print
order.
- Drag and drop the print job title in the Name column to the desired
print order position in the list.
• Stopping and restarting printing
- Select
Stop Print Queue
from the Printing menu option to stop
printing.
- Select
Start Print Queue
from the Printing menu option to resume
printing.
• Changing printers
- To move a print job from one printer to another printer of the same
type, drag the print request icon to the desired printer icon.
- If the printers are not the same type, the printer software will not
allow you to move a print request to an incompatible printer.
15
using the buttons in the print dialog box
The buttons at the bottom of the Print dialog box include:
Default:
Edit Settings...:
Save Current Settings...:
returns the print settings to the system default.
allows you to edit saved print settings.
allows you to assign a name to the settings and save
them under that name.
Preview:
allows you to view your document before you print it so you can see
how the document will print with the current settings.
Cancel:
OK:
cancels settings you have entered and closes the Print dialog box.
starts printing.
desktop printing
Desktop printing allows you to print several documents at once, or to print a
document that is formatted for printing on a particular printer. Use one of the
following methods to print documents from the desktop:
• Drag the icons of the documents you want to print to the printer icon
on the desktop.
• Select the icons of the documents you want to print, then click
>
File
click
. Select print options from the hp deskjet 9xx screen, then
Print
.
OK
16
printing on paper and other media
•envelopes
• transparencies
• labels
• business cards, index cards, and other small media
• photographs
• greeting cards
• posters
• banners
• iron-on transfers
• manual two-sided printing
17
envelopes
Print a single envelope using the envelope slot, or print a stack of envelopes
using the In tray.
printing a single envelope
preparing to print
1.
Place the envelope—with the flap side on the left and facing up—into the
single envelope slot.
2.
Push the envelope forward until it stops.
printing envelopes
If your software program includes an envelope printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
18
>
File
Page Setup
Page Size:
Scaling (%):
Orientation: Portrait
Appropriate envelope size
Appropriate percentage (100 is the default)
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Verify that the Out tray is in the down position.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
19
printing stacks of envelopes
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place no more than 15 envelopes—with the flap side on the left and
facing up—in the tray.
4.
Push the envelopes forward until they stop.
5.
Slide the paper guides snugly against the edges of the envelopes. Slide
the tray forward until it stops.
printing envelopes
If your software program includes an envelope printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2. Click
3.
Select the following options:
•
•
•
4.
Click OK.
20
>
File
Page Setup
Page Size
Scaling (%)
Orientation: Portrait
: Appropriate envelope size
: Appropriate percentage (100 is the default)
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Never place more than 15 envelopes in the In tray at one time.
• Align the envelope edges before inserting them.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
For best results use HP products.
21
transparencies
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the transparency sheets to separate them, then align the
edges.
4.
Place no more than 30 transparency sheets in the tray with the rough
side down and the adhesive strip toward the printer.
5.
Push the transparencies forward until they stop.
6.
Slide the paper guides snugly against the transparency paper and slide
the tray forward until it stops.
printing transparencies
1. Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
22
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate size
.
Appropriate (100 is the default)
Appropriate orientation
4.
Click OK.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: hp premium inkjet transparency film
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
or
Best
Unchecked
printing guidelines
For best results use
For best results use HP products.
hp premium inkjet transparency film
.
23
labels
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the label sheets to separate them, then align the label
edges.
4.
Load no more than 20 label sheets—label side down—in the tray.
5.
Slide the paper guides snugly against the sheets and push in the tray.
printing labels
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
24
>
File
Page Setup
Page Size: A4 Letter
Scaling (%):
Orientation:
Appropriate percentage (100 is the default)
Appropriate orientation
.
or
US Letter
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Use only paper labels that are designed specifically for inkjet printers.
• Never place more than 20 sheets of labels in the In tray at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or pulling away from the
protective backing.
• Do not use plastic or clear labels. The ink will not dry when used with
these labels.
For best results use HP products.
25
business cards, index cards, and other small media
preparing to print
1.
Pull out the In tray, then raise the Out tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Align the media edges.
4.
Place no more than 45 cards or other small media in the tray.
5.
Push the cards or media forward until they stop, then lower the Out tray.
6.
Slide the paper length guides snugly against the edges of the media.
7.
Slide the colored fine length guide snugly against the media.
8.
Slide the paper width guides snugly against the media.
9.
Push in the In tray.
printing business cards, index cards, and other small media
1.
Open the file you want to print.
2.
Click
26
File
>
Page Setup
.
3.
Select the following options:
•
•
•
4.
Click OK.
5.
Click
Page Size:
Scaling (%):
Orientation: Portrait
File
Appropriate card size
Appropriate percentage (100 is the default)
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
If an
out of paper
message appears, verify the media is positioned
properly in the In tray.
For best results use HP products.
27
photographs
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the photo paper to separate them, then align the photo
paper edges.
4.
Place no more than 20 sheets of photo paper—print side down—in the
tray.
5.
Slide the paper guides snugly against the edges of the photo paper and
slide in the tray.
printing photographs
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
28
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate paper size
Appropriate percentage (100 is the default)
Appropriate orientation
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type:
Print Quality: Best
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
Appropriate photo paper
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
•Use
hp premium plus photo pape
r or
hp premium photo paper
results.
• Take a digital picture, scan a photo, or have your local camera shop
provide an electronic file of the photo. The photo must be in an
electronic format (digital) before it can be printed.
For best results use HP products.
See also:
problems with printouts
for best
29
greeting cards
preparing to print
1.
Pull out the In tray, then raise the Out tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the greeting cards to separate them.
4.
Align the edges of the cards, then place no more than 5 cards in the tray.
5.
Push the cards forward until they stop, then lower the Out tray.
6.
Slide the paper guides snugly against the edges of the cards and slide in
the tray.
printing greeting cards
1.
Open the file you want to print.
2. Click
3.
Select the following options:
•
•
•
4.
Click OK.
30
>
File
Page Setup
Page Size:
Scaling (%):
Orientation: Portrait
Appropriate card size
Appropriate percentage (100 is the default)
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type:
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
Appropriate greeting card paper
, then choose the following:
, then choose the following:
Select if appropriate
printing guidelines
• Unfold pre-folded cards, then place them in the In tray.
• If an
out of paper
properly in the In tray.
For best results use HP products.
message appears, verify the media is positioned
See also:
manual two-sided printing
31
posters
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the sheets to separate them, then align the edges.
4.
Place the paper in the tray.
5.
Slide the paper guides snugly against the paper and slide in the tray.
printing posters
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate size
.
Appropriate percentage (100 is the default)
Appropriate orientation
5.
Click
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
32
File
>
Print
.
6.
Select
•
•
7.
Select
•
•
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Tiling
Tiling Size: 2 x 2, 3 x 3
Print Border:
Print Both Sides:
, the choose the following:
(in Multiple Pages Per Sheet drop-down list): Select this option
Appropriate
, then choose the following:
, or
4 x 4
Unchecked
printing guidelines
Trim the edges on the sheets and tape the sheets together after printing.
For best results use HP products.
33
banners
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Raise the Out tray and slide the paper guides snugly against the paper.
Leave the Out tray up.
4.
Select up to 20 sheets of banner paper. Remove and discard any
perforated strips.
5.
Place the banner paper in the In tray with the unattached edge of the
paper facing the printer.
6.
Push in the tray.
printing banners
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
34
>
File
Page Setup
Page Size: US Letter Banner
Scaling (%):
Orientation:
Appropriate percentage (100 is the default)
Appropriate orientation
.
or
A4 Letter Banner
4.
Click OK.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
Use
hp banner paper
For best results use HP products.
See also:
problems with printouts
for best results.
35
iron-on transfers
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the iron-on transfer paper to separate them, then align
the edges.
4.
Place the iron-on transfer paper in the tray with the printable side down.
5.
Slide the paper guides snugly against the transfer paper and push in the
tray.
printing iron-on transfers
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
36
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate size
.
Appropriate percentage (100 is the default)
Appropriate orientation
4.
Click OK.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: hp premium inkjet paper
Print Quality: Best
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• When printing a document with a mirror-image, the text and pictures
are horizontally reversed from what you see on the computer screen.
•Use
hp iron-on t-shirt transfers
For best results use HP products.
for best results.
37
manual two-sided printing
preparing to print
1.
Pull out the In tray.
2.
Remove all paper from the Out tray.
3.
Place paper in the In tray.
4.
Slide the paper guides snugly against the edges of the paper.
5.
Push in the tray.
printing manually
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate size
.
Appropriate percentage (100 is the default)
Appropriate orientation
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
38
Select
•
•
Paper Type/Quality
Paper Type:
Print Quality: Normal
Appropriate type
, then choose the following:
7.
Select
•
Pages Per Sheet: 1 (Normal)
•
Print Both Sides:
•
Binding:
•
Manual:
8.
Click OK to print.
, then choose the following:
Layout
Select this option
Appropriate book or tablet style icon
Select this option
Follow the instructions displayed on your screen when prompted to
reload the paper.
Book binding
Tablet binding
9.
Click
Continue
when the paper is properly reloaded.
39
printing guidelines
• Print two-sided documents using one of the following methods:
- Attach the Rear Access Door for manual two-sided printing
- Attach the Automatic Two-Sided Printing Module for automatic twosided printing.
• The printer automatically prints odd-numbered pages first. Once the
odd-numbered pages are printed, a message appears prompting you
to reload the paper so that the even-numbered pages can be printed.
For best results use HP products.
See also:
automatic two-sided printing module
40
special features
• infrared printing feature
• automatic two-sided printing module
• automatic paper-type sensor
41
infrared printing feature
using infrared printing with a PowerBook
If your PowerBook is equipped with infrared technology that uses the IrDA
protocol, you can establish a wireless TCP/IP or AppleTalk connection. Use
one of the following methods to locate instructions for using infrared
communication with the PowerBook:
• See the reference guide or instructions that came with the Powerbook.
• Log onto the PowerBook Website or contact customer support.
• Log onto the Infrared Data Association (IrDA) website at:
http://www.irda.org
printing from a PowerBook
1.
Turn on the printer.
2.
Locate the infrared lens on the PowerBook.
3.
Align the PowerBook’s infrared lens with the printer’s infrared lens.
The computer should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
.
4.
Remove any obstacles between the two devices.
The infrared light begins to blink when the devices are correctly aligned.
5.
Send the file to print following normal print procedures.
The infrared light on the printer displays a solid beam during the transfer
process. When printing is complete, the light begins to blink.
If the PowerBook is moved out of range of the printer’s infrared lens at
any time during the printing process, the infrared light turns off and the
printer stops printing. Realign the devices within 3-30 seconds, and the
print job will resume.
42
infrared printing with a Palm Pilot
1.
Locate the infrared lens on the Palm Pilot.
2.
Align the Palm Pilot’s infrared lens with the printer’s infrared lens.
The Palm Pilot should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
3.
Remove any obstacles between the Palm Pilot and printer.
4.
Do one of the following:
•Use the
or more business cards, to-do list items, or memos.
•Use the
appointments, email messages, phone lists, or to-do lists to the printer.
The infrared light projects a solid beam on the printer during the
information transfer process. When the information transfer is complete,
the light turns off.
Printing, rather than beaming, requires a printing program which
enhances the appearance of your printed information. Follow the
specific procedures provided by the printing program when printing.
command to print a single calendar appointment, one
Beam
command to send one or more items such as calendar
Print
43
infrared printing with an hp photosmart digital camera
1.
Locate the infrared lens on the digital camera.
See the camera’s operating manual for the location of the infrared lens.
2.
Align the camera’s infrared lens with the printer’s infrared lens.
The camera should be positioned no more than one meter (three feet)
from the printer and within a 30-degree total angle from the printer’s
infrared lens.
3.
Remove any obstacles between the camera and printer.
4.
Send a photo to print following normal sending or sharing procedures of
the camera. See the camera’s operating manual for instructions.
The infrared light projects a solid beam on the printer during the
information transfer process. When the information transfer is completed,
the light turns off.
44
automatic two-sided printing module
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place one of the following paper types in the tray:
• hp plain paper
• hp bright white inkjet paper
• hp premium inkjet heavyweight paper
• hp textured greeting card paper
• hp professional brochure paper, glossy or matte
• hp premium plus photo paper, glossy or matte
Not all paper types, weights, and sizes can be used with the Automatic
Two-Sided Printing Module. Use one of the paper types listed above
when using the Automatic Two-Sided Printing Module.
4.
Push the paper forward until it stops.
5.
Slide the paper guides snugly against the edges of the paper and push
in the In tray.
printing with the automatic two-sided printing module
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
•
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Two-Sided Safe Margins:
Appropriate size
Appropriate percentage (100 is the default)
Appropriate orientation
.
Select this option
45
4.
Click OK.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type:
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
Binding:
Automatic:
Appropriate type
, then choose the following:
Appropriate book or tablet style icon
Select this option
, then choose the following:
Select this option
The printer pauses while the first side of the printed page dries. Once it is
dry, the other side of the page is printed and released into the Out tray.
See also:
manual two-sided printing
46
automatic paper-type sensor
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the In tray. This feature, particularly
when using HP paper and media, provides the best printing results.
using the automatic paper-type sensor
1.
Open the file you want to print.
2.
Click
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
3.
Select
•
•
4.
Click OK to print.
An blue optical sensor light scans the first page one or more times to
determine the best paper type setting. Once determined, the page is
printed.
>
File
Paper Type/Quality
Paper Type: Automatic
Print Quality: Normal
Print
.
, then choose the following:
or appropriate option
The Automatic Paper-Type Sensor works best with HP media so your
printer can quickly select the appropriate paper type.
47
turning off the automatic paper-type sensor
1.
Open the file you want to print.
2.
Click
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
3.
Select
•
•
4.
Click OK to print.
>
File
Paper Type/Quality
Paper Type:
Print Quality: Normal
.
Print
Any paper type other than Automatic
, then choose the following:
or appropriate option
48
product maintenance
• print cartridge status light
• replacing print cartridges
• automatically cleaning print cartridges
• manually cleaning print cartridges
• cleaning the printer case
• refilling print cartridges
• maintaining print cartridges
• print cartridge part numbers
• using the hp deskjet utility
49
print cartridge status light
understanding the print cartridge status light
The Print Cartridge Status light flashes when one or both of the print
cartridges are low on ink, improperly installed, or malfunctioning. This light
also flashes if the wrong print cartridge type is used.
1. print cartridge status light
If the ink level is low in a print cartridge, the Print Cartridge Status light stops
flashing when the printer’s top cover is opened. If the problem is not related
to low ink, the light continues to flash after the cover is opened.
50
checking the print cartridge status
Open the printer’s top cover when the Print Cartridge Status light flashes. The
yellow arrow on the print cartridge cradle points to one of five Print Cartridge
Status icons revealing the exact nature of the problem.
1. tri-color print cartridge problem icon 2. black cartridge problem icon
3. tri-color print cartridge low-ink icon 4. black cartridge low-ink icon
5. cartridges OK icon 6. yellow indicator arrow
troubleshooting problems with the tri-color or black print cartridge
If the yellow arrow points to a print cartridge problem icon, the print
cartridge is either missing, improperly installed, defective, or is the wrong
print cartridge for the printer. To correct the problem:
1.
Insert the proper print cartridge if one is missing.
The printer needs both a black print cartridge and a color print cartridge.
2.
Remove and reinsert the print cartridge if both print cartridges are
installed.
51
3.
Verify that the correct print cartridges are installed if there is still a
problem.
4.
Replace the cartridges if the problem persists.
solving problems with low ink
If the arrow points to the color or the black low ink icon, replace the relevant
print cartridge.
verifying that the problem is solved
If the arrow points to the print cartridge OK icon, both print cartridges are
operational and the problem is solved.
See also:
print cartridge part numbers
52
replacing print cartridges
Before buying replacement print cartridges, verify the correct part numbers.
When a print cartridge is empty, leave the empty print cartridge in the print
cartridge cradle until it is replaced. The printer requires both print cartridges.
Warning!
out of the reach of children.
Keep both new and used print cartridges
To replace a print cartridge:
1.
Verify that the Out tray is down.
2.
Press the
3.
Open the top cover.
button to turn on the printer.
Power
The cradle moves to the center of the printer.
4.
Raise the cradle latch.
5.
Lift the print cartridge out of the print cartridge cradle and discard it.
1. out tray (in down position) 2. press Power button 3. open top cover
4. raise cradle latch 5. lift out cartridge
53
6.
Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections. In addition, do not remove the copper strips.
They are required electrical contacts.
1. black print cartridge 2. tri-color print cartridge 3. ink nozzles 4. copper contacts–do
not touch or remove the copper contacts 5. protective vinyl tape–remove only the protective vinyl tape
Do not touch the print cartridge ink nozzles or copper
7.
Insert the print cartridge firmly into the cradle.
54
8.
Secure the cradle latch.
You hear a click when the latch is fully secured.
9.
Close the top cover.
• A calibration page prints. The printer generates a calibration page to
test print quality each time a print cartridge is installed.
• If you are in the middle of printing and stop to change a print
cartridge, the calibration page prints after the print job is complete.
If the Print Cartridge Status light continues to blink after installing a new print
cartridge, check the part number on the cartridge to make sure the correct
cartridge is installed.
See also:
print cartridge part numbers
55
automatically cleaning print cartridges
If your printed pages are missing lines or dots, or if they contain ink streaks,
the print cartridges need to be cleaned.
Print cartridges are cleaned automatically using the following procedure:
1.
Click
Macintosh HD
2.
Select the
Clean
Follow the on-screen directions.
If your printouts are still missing lines or dots after cleaning, the ink level may
be low in one or both of the print cartridges. If so, one or both print cartridges
may need to be replaced.
If ink streaks still appear on your printouts after cleaning, the print cartridges
and print cartridge cradle may need to be cleaned manually.
Only clean print cartridges when it is necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
See also:
using the hp deskjet utility
replacing print cartridges
cleaning the printer case
>
Utilities
>
hp deskjet > hp deskjet utility
panel, then click the
Clean
.
button.
56
manually cleaning print cartridges
If the printer is used in a dusty environment, a small amount of debris may
accumulate inside the case. Debris can include dust, hair, carpet, or clothing
fibers. When it gets on the print cartridges and cradle, it can cause ink
streaks and smudges on printed pages. Ink streaking is easily corrected by
manually cleaning the cartridges and cradle.
gathering cleaning supplies
You will need the following items to clean the print cartridges and cradle:
• Distilled or bottled water. Tap water contains contaminants that
damage print cartridges.
• Cotton swabs or other soft, lint-free material that will not stick to the
cartridges.
Be careful not to get ink on your hands or clothing as you clean.
preparing to clean
Remove the print cartridges from the printer before cleaning.
1.
Press the
The print cartridges move to the center of the printer.
button to turn on the printer; raise the top cover.
Power
2.
Disconnect the power cord from the back of the printer.
3.
Remove the print cartridges and place them on a piece of paper with the
ink nozzle plate facing up.
See the illustration in “cleaning the print cartridges and print cartridge
cradle” for the location of the ink nozzle plate.
Do not leave the cartridges outside the printer for more than 30 minutes.
Caution!
contacts. Do not remove the copper strips.
Do not touch the print cartridge ink nozzles or copper
57
cleaning the print cartridges and print cartridge cradle
1.
Dip the end of a clean cotton swab into the distilled water and remove
any excess water.
2.
Clean the face and edges of the first print cartridge with the swab, as
shown in the following illustration.
Do Not
1. nozzle plate 2. clean these areas
3.
Inspect the face and edges of the print cartridge for fibers.
Repeat steps 1 and 2 above if fibers are still present.
4.
Repeat the cleaning process for the other print cartridge.
wipe the nozzle plate.
58
5.
Wipe the underside of the print cartridge cradle walls using clean,
moistened cotton swabs.
Repeat this process until no ink residue appears on a clean swab.
1. print cartridge cradle 2. cradle wall
6.
Reinsert the print cartridges and close the printer’s top cover.
7.
Reconnect the power cord to the back of the printer.
8.
Print a test page.
Click
a.
b.
9.
Repeat the cleaning procedure if smeared ink still appears on the
Macintosh HD > Utilities
Select the
panel, then click the
Test
>
hp deskjet > hp deskjet utility
button.
Test
printouts.
.
59
cleaning the printer case
The printer ejects ink onto paper in a fine mist, and small amounts of ink may
be deposited on the printer case over time. Follow these guidelines when
cleaning the outside of the printer:
• Use a soft damp cloth to remove dust, smudges, stains, and spilled ink
from the printer case exterior. Use water only. Do not use household
cleaners or detergents.
• Do not clean the printer’s interior. Keep all liquids away from the
interior.
• Do not lubricate the rod on which the print cartridge cradle moves. It
is normal to hear noise as the cradle moves back and forth on the rod
when the printer is new. The noise decreases with use.
The printer should be handled and stored in an upright, level position
for maximum performance and reliability.
60
refilling print cartridges
Do not refill HP print cartridges. Refilling print cartridges causes the electronic
and mechanical components of the print cartridge to exceed their normal life
cycle. It also creates many potential problems, such as:
•
Poor print quality.
cartridge nozzles and cause inconsistent print quality. Non-HP inks
can also contain elements that corrode the cartridges’ electrical
components, resulting in poor printouts.
•
Potential damage.
electrical components in the printer. This can cause severe printer
damage, resulting in downtime and repair costs.
Caution!
cartridges is specifically excluded from HP printer’s warranty coverage.
To get the best performance from your printer, Hewlett-Packard recommends
using only genuine factory-filled HP print cartridges.
See also:
print cartridge part numbers
Damage that results from modifying or refilling HP print
Non-HP inks can contain elements that clog the
Ink from a refilled cartridge can leak onto the
61
maintaining print cartridges
The following tips will help maintain HP print cartridges and ensure consistent
print quality:
• Keep all print cartridges in their sealed packages until they are
needed. Print cartridges should be stored at room temperature
(60–78 degrees F or 15.6–26.6 degrees C).
• If print cartridges have been removed from their sealed packages and
not used, store the cartridges in an airtight plastic container. Store
print cartridges with the nozzle-side up. Do not allow anything to
touch the nozzles.
• If the vinyl tape has been removed from the print cartridge, do not
attempt to reattach it. Reattaching the tape will damage the print
cartridge.
• Once print cartridges are installed in the printer, leave them in the
print cartridge cradle unless they are being manually cleaned. This
prevents ink from evaporating or clogging the print cartridges.
Caution!
print cartridge cradle returns to the home position on the right side of
the printer. Print cartridges dry out if not stored in the home position.
Do not unplug the printer until printing is complete and the
62
print cartridge part numbers
When replacing print cartridges for your HP Deskjet 9xx series printer, buy
print cartridges with the following part numbers:
•
Black:
•
Tri-Color:
HP 516
45
Series or HP No. 45
HP C6578 Series or HP No. 78
63
using the hp deskjet utility
The hp deskjet Utility provides options which affect printing style and output.
It contains a number of useful tools to calibrate the printer, clean the print
cartridges, print a test page, and find Website support information.
accessing the hp deskjet utility
1.
Locate the Macintosh HD icon on the desktop.
2.
Click
Macintosh HD
viewing the hp deskjet utility panels
There are seven panels on the Utility screen. Select the panels to view the
options available:
• The WOW! panel allows you to print a sample page to view the
output quality of the printer.
• The Ink Level panel verifies the ink levels on the print cartridges.
• The Test panel allows you to print a test page.
• The Clean panel allows you to clean the print cartridges when your
printed output is streaked or poor.
• The Calibrate panel aligns the print cartridges to improve print
quality.
• The Support panel provides a Website address where you can find
information about HP products and supplies, and support for the HP
product you are using.
• The Register panel allows you to access the HP Website to register
your HP Deskjet printer.
>
Utilities
>
hp deskjet
>
hp deskjet utility
.
64
solve a problem
• printer lights are flashing
• printer is not printing
• printer is too slow
• problems with printouts
• problems with the infrared printing feature
• problems with the automatic two-sided printing module
• problems with the automatic paper-type sensor
65
printer lights are flashing
Flashing lights indicate the printer status.
power light
The printer may be receiving data and is preparing to print. The light stops
flashing when the printer has finished receiving data.
resume light
printer may be out of paper
1.
Place paper in the In tray.
2.
Press the
a paper jam occurs when the rear access door is used
1.
Remove the paper from the In and Out trays.
2.
Press the
If you are printing labels, verify that a label is not stuck inside the printer.
3.
Print the document if the paper jam is cleared.
If the paper jam is not clear, proceed to step 4.
Resume
Resume
button on the front of the printer.
button.
4.
Open and remove the Rear Access Door.
5.
Remove the paper jam from the printer.
6.
Replace and close the Rear Access Door.
7.
Press the
manually printing the first side of a two-sided document
1.
Follow the onscreen instructions for inserting the paper to print the
second side.
2.
Press the
66
Resume
Resume
button.
button.
print cartridge light
• The top cover is open. Close the top cover.
• There may be a problem with one of the print cartridges.
all lights are flashing
The printer may need to be restarted.
1.
Press the
2.
Press the
Proceed to step 3 if the lights continue to flash.
3.
Press the
4.
Disconnect the printer from the power source.
5.
Reconnect the printer to the power source.
6.
Press the
See also:
print cartridge status light
button to turn off the printer.
Power
button to turn on the printer.
Power
button to turn off the printer.
Power
button to turn on the printer.
Power
If you continue to have problems, contact
HP Customer Care
.
67
printer is not printing
paper does not come out of the printer
Follow these instructions to correct the problem.
check the printer
Verify the following:
1.
The printer is connected to the power source.
2.
The cable connections are secure.
3.
The printer is turned on.
4.
The media is correctly placed in the In tray.
5.
The printer’s top cover is closed.
6.
The Rear Access Door is attached.
check the printer lights
1.
Lift the printer cover to verify that the print cartridges are properly
installed if the Print Cartridge Status light is blinking.
2.
If the
light is blinking, the printer is in the process of printing.
Power
3.
If the
Resume
reinstall the printer software
See the Quick Start setup poster for more information.
68
light is blinking, press the
Resume
button.
paper jams when using the rear access door
1.
Remove the paper from the In and Out trays.
2.
Press the
3.
If you are printing labels, verify that a label did not become detached
Resume
from the label sheet while passing through the printer.
4.
Print the document if the paper jam is cleared.
Proceed to step 5 if the paper jam is not cleared.
5.
Open the Rear Access Door by turning the knob counter-clockwise and
removing the door.
button on the front of the printer.
6.
Remove the paper jam, then replace the Rear Access Door.
7.
Print the document.
See also:
printing with the hp deskjet printer
69
printer does not turn on
The printer may have drawn too much power.
1.
Disconnect the power cord from the printer.
2.
Wait approximately 10 seconds.
3.
Reconnect the power cord to the printer.
4.
Press the
button to turn on the printer.
Power
If you continue to have problems, contact
HP Customer Care
.
70
printer is too slow
The print speed and overall performance of the printer can be affected by
several variables.
computer does not meet system requirements
1.
Verify the computer’s RAM and processor speed.
See “Product Specifications” for more information.
2.
Close all unnecessary software programs.
Too many software programs may be running at the same time.
3.
Increase space on the hard drive.
If your computer has less than 100 MB available on the hard drive, the
printer processing time will be longer.
printer software is outdated
1.
Verify the printer driver being used.
2.
Log onto HP’s Website to download the most recent software updates for
the printer. See the Quick Reference Guide for Website information.
complex documents, graphics, or photographs are printing
You are printing a complex document. Documents containing graphics or
photographs print slower than text documents.
See also:
printing with the hp deskjet printer
using the hp deskjet utility
product specifications for the hp deskjet 990 series printer
product specifications for the hp deskjet 980 series printer
product specifications for the hp deskjet 960 series printer
71
conflicting USB cable connections
A printing conflict may arise when the printer and several USB devices are
attached to a hub. There are two methods for solving the conflict:
• Attach the printer’s USB cable directly to the computer instead of a
hub, or
• When the printer is attached to a hub, do not use other USB devices
also attached to the hub while printing.
automatic paper type option is enabled
When the Automatic option is enabled, the printer takes a few seconds to
scan the first page of the print job. This is done to determine the appropriate
paper type. To increase the print speed, turn off the Automatic Paper-Type
Sensor.
See also:
automatic paper-type sensor
If you continue to have problems, contact
HP Customer Care
.
72
problems with printouts
blank pages are printing
The printer may process pages containing no text or images if:
• One or both print cartridges is empty
• The vinyl tape is not removed from the print cartridge
• A fax is being printed
check the print cartridges
1.
Raise the printer’s top cover to view the Print Cartridge Status icons.
2.
Replace the print cartridge if it is empty.
3.
Remove the protective piece of vinyl tape if it is still attached to the print
cartridge.
save a facsimile (fax) file in graphic format
1.
Save the fax in a graphic format with a .tiff file name extension.
2.
Copy and insert the graphic in a word processing document.
3.
Save the document.
4.
Print the document in the word processing program.
See also:
replacing print cartridges
If you continue to have problems, contact
HP Customer Care
document is printed off-center or at an angle
1.
Verify that the paper is correctly placed in the In tray.
2.
Verify that the paper guides fit snugly against the paper.
3.
Reprint the document.
.
73
parts of the document are missing or printed in the wrong
place
Follow these instructions to reset paper orientation, page size, print margins,
and other options:
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
5.
Click
The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.
6.
Select
•
•
>
File
Page Size:
Page Setup
Appropriate size (select
.
Edit Custom Paper Sizes
that margins are set within the printable area.)
Scaling (%):
Appropriate percentage (verify that text and graphics are
correctly scaled)
Orientation:
File
Paper Type/Quality
Paper Type:
Print Quality:
Appropriate orientation
>
Print
.
, then choose the following:
Appropriate type
Appropriate quality
to verify
7.
Select
•
Pages Per Sheet: 1 (Normal)
•
Print Both Sides:
8.
Click OK to print.
, then choose the following:
Layout
Unchecked
See also:
minimum printing margins
74
printout does not reflect new print settings
The printer’s default settings may differ from the software application’s print
settings. Select the appropriate print settings within the application.
print quality is poor
Use one or more of the following methods to improve print quality:
1.
Verify the print cartridge status and replace empty print cartridges.
2.
Use media designed for HP Deskjet printers to improve print quality.
3.
Verify that media is loaded correctly with the print side down.
4.
Verify that you have selected the correct paper type and quality in the
PaperType/Quality option on the Page Setup screen.
5.
Select
Normal
option in the Page Setup Screen.
6.
Align the print cartridges. Select the
utility screen, then click the
7.
Decrease ink density or drying time.
Click
a.
Click the
b.
Use the sliders to adjust ink density and ink dry time.
c.
File
>
Ink
or
Print
tab.
, rather than Draft, in the Paper Type/Quality
Best
panel on the hp deskjet
.
button.
Align
>
Paper Type/Quality
Calibrate
75
photos are not printing correctly
1.
Confirm that the photo media is placed in the In tray with the print side
down.
2.
Slide the photo media forward until it stops.
3.
Slide the paper guides snugly against the photo media and push in the
tray.
4.
Open the file you want to print.
5.
Click
The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.
6.
Select
•
•
7.
Click OK to print.
>
File
Paper Type/Quality
Paper Type:
Print Quality: Best,
.
Print
Appropriate hp photo paper
quality
, then choose the following:
then select
High Resolution Photo
for better print
76
banners are not printing correctly
1.
Verify that the Out tray is raised.
2.
Verify that either
A4 Letter Banner
deskjet 9xx Page Setup screen.
3.
Verify the paper position and type:
• Unfold and refold the paper when several sheets feed into the printer
at once.
• Confirm that the unattached edge of the banner paper stack is facing
the printer.
• Verify that the correct paper for banner printing is used.
or
US Letter
is selected on the hp
If you continue to have problems, contact
HP Customer Care
.
77
problems with the infrared printing feature
connection cannot be established or printer is taking too
long to print
Correct the problem by performing one or more of these options:
• Follow the instructions that came with the PowerBook to set it up for
infrared printing.
• Verify that the device is IrDA compliant. Look for an IrDA symbol on
the device or see the user’s guide for information.
• Verify that no bright light is shining directly into either infrared lens.
• Position the device no more than one meter (three feet) from the
printer. Align it within a 30--degree total angle from the printer’s
infrared lens, then verify the following:
- The device and printer are correctly aligned.
- The path between the two infrared devices is clear of obstacles.
- The devices’ infrared lenses are clean and free of dirt and grease.
infrared light is flashing
The flashing infrared light is not a signal that something is wrong with the
infrared print feature. It confirms that a connection has been established
between the printer and the laptop or notebook.
printer stopped printing
If the device is moved out of range of the printer’s infrared lens, the infrared
light turns off and the printer stops printing. Realign both devices within 30
seconds and the print job will resume.
78
printer prints only a single calendar appointment
The Palm Pilot may not have an enhanced printing application installed. You
must install an enhanced printing application to print more than one calendar
appointment at a time.
An enhanced printing application may not be available in your region.
See also:
infrared printing feature
If you continue to have problems, contact
HP Customer Care
.
79
problems with the automatic two-sided printing module
binding margin is in the wrong place
You may have chosen an incorrect paper orientation or binding margin.
1.
Click
2.
Select the following options:
•
•
3.
Click OK.
4.
Click
The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.
5.
Select
document you are printing.
6.
Click OK to print.
>
File
Page Setup
Orientation:
Two-Sided Safe Margins:
File
Layout
Appropriate orientation
>
.
Print
, then select the appropriate binding style icon for the
.
Select this option
no page prints
The Rear Access Door or the Automatic Two-Sided Printing Module may not
be attached.
1.
Attach either the Rear Access Door or the Automatic Two-Sided Printing
Module to the back of the printer.
2.
Reprint the document.
80
paper jams occur inside the automatic two-sided printing
module
1.
Remove the paper from the In and Out trays.
2.
Press the
Resume
Proceed to step 3 if the paper jam is not cleared.
3.
Turn off the printer.
4.
Press the button on top of the Automatic Two-Sided Printing Module and
lower the Rear Access Door.
5.
Remove the paper jam from the module and close the Rear Access Door.
button on the front of the printer.
6.
Turn on the printer.
7.
Reprint the document.
81
paper jams occur in the printer when the automatic
two-sided printing module is attached
1.
Remove the paper from the In and Out trays.
2.
Press the
Resume
Proceed to step 3 if the paper jam is not cleared.
3.
Turn off the printer.
4.
Simultaneously press the release buttons located on each side of the
Automatic Two-Sided Printing Module.
5.
Remove the module.
button on the front of the printer.
6.
Remove the paper jam and replace the module.
See the Quick Start setup poster for instructions on installing the
automatic two-sided printing module.
7.
Turn on the printer.
8.
Reprint the document.
82
automatic option for two-sided printing cannot be selected in
the layout dialog box
The Automatic Two-Sided Printing Module may not be enabled.
1.
Click
2.
Select the
3.
Click OK.
4.
Click
The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.
5.
Select
•
•
6.
Make other formatting selections, if appropriate, then click
>
File
Page Setup
Two-Sided Safe Margins
>
File
Layout
Print Both Sides:
Binding:
.
Print
, then choose the following:
Appropriate book or tablet style icon
.
option
Select this option
.
.
Print
83
only one side of the page prints when the automatic
two-sided printing option is selected
Use the following solutions:
• Verify that you have selected the Automatic option in Layout.
• Detach, then reattach the Automatic Two-Sided Printing Module.
• Print the document using the manual two-sided printing feature.
• Use a media type supported by the Automatic Two-Sided Printing
Module.
• Use a media size supported by the Automatic Two-Sided Printing
Module.
• Turn on Background Printing.
See also:
automatic two-sided printing module
manual two-sided printing
printing with the hp deskjet printer
If you continue to have problems, contact
HP Customer Care
.
84
problems with the automatic paper-type sensor
print quality is different when the automatic option is
selected
The print quality is automatically set to Normal when the Automatic PaperType Option is selected. The print quality may improve when a specific paper
type is selected. Follow these instructions to select a specific paper type:
1.
Open the file you want to print.
2.
Click
The hp deskjet 9xx series screen appears displaying the General option
screen. Click the arrows in the General field to select the following
options.
3.
Select
the
4.
Click OK to print.
>
File
Paper Type/Quality
Paper Type
Print
.
option.
, then choose any type other than Automatic in
85
optimal paper mode is not used when the automatic option
is selected
1.
Verify that the paper is free of scratches or wrinkles.
The Automatic Paper-Type Sensor is less accurate if the paper is
damaged.
2.
Manually select the appropriate paper type.
The Automatic Paper-Type Sensor sets the paper type to Plain Paper if you
are using one of these media types:
• Letterhead paper
• Stationary that has a printed pattern on the top edge of the paper
• Dark colored paper
• Paper containing metallic fibers
printer ejects the paper
The printer may have been placed in direct sunlight which can affect the
Automatic Paper-Type Sensor. Move the printer away from direct sunlight.
See also:
automatic paper-type sensor
If you continue to have problems, contact
86
HP Customer Care
.
product specifications
• product specifications for the hp deskjet 990 series printer
• product specifications for the hp deskjet 980 series printer
• product specifications for the hp deskjet 960 series printer
• infrared printing specifications
• automatic two-sided printing module specifications
• minimum printing margins
• system requirements
87
product specifications for the hp deskjet 990 series printer
hp deskjet 990cxi model no. C6455A
hp deskjet 990cse model no. CC6455B
black text print speed
Draft: Up to 17 pages per minute
mixed text with color graphics print speed
Draft: Up to 13 pages per minute
black truetype text resolution
(depending on paper type)
Draft: 300 x 300 dpi
Normal: 600 x 600 dpi
Best: 600 x 600 dpi
color resolution
(depending on paper type)
Draft: 300 x 300 dpi + PhotoREt
Normal: 600 x 600 dpi + PhotoREt
Best: 600 x 600 dpi + PhotoREt
photo paper printing resolution
PhotoREt: 2400 x 1200 dpi
print technology
Drop-on-Demand thermal inkjet printing
software compatibility
USB connection: Mac OS version 8.6 or later
AppleTalk connection: Mac OS version 7.6.1 or later
duty cycle
5,000 pages per month
88
memory
8MB built-in RAM
buttons/Lights
Cancel button
Print cartridge status light
Resume button and light
Power button and light
Infrared light
I/O interface
Centronics parallel, IEEE 1284-Compliant with 1284-B receptacle
Universal Serial Bus (USB)
IrDA version 1.1, 4 MBps
dimensions
With Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 435 mm deep
17. 32 in wide x 7.72 in high x 17.13 in deep
Without Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 375 mm deep
17.32 in wide x 7.72 in high x 14.76 in deep
weight
With Automatic Two-Sided Printing Module:
6.65 kg (14.65 lb) without print cartridges
89
operating environment
Maximum operating conditions:
Temperature: 41 to 104 degree F, 5 to 40 degrees C
Humidity: 15 to 80 percent RH noncondensing
Recommended operating conditions for best print quality:
Temperature: 59 to 95 degrees F or 15 to 35 degrees C
Humidity: 20 to 80 percent RH noncondensing
Storage conditions:
Temperature: -40 to 140 degrees F, -40 to 60 degrees C
power consumption
2 watts maximum when off
4 watts average non-printing
40 watts average when printing
power requirements
Input voltage: 100 to 240 Vac (±10%)
Input frequency: 50/60 Hz (+3 Hz)
Accommodates the worldwide range of AC line voltages and frequencies.
declared noise emissions in accordance with ISO 9296
Sound power level, LWAd (1B=10 dB):
6.0 dB in normal mode
Sound pressure level, LpAm (bystander positions):
49 dB in normal mode
alignment
Skew:
+/- .006 mm/mm (.006 in/in) on plain paper
+/- .010 mm/mm (.010 in/in) on hp transparency films
90
media weight
paper:
2
U.S. Letter: 60 to 90 g/m
Legal: 75 to 90 g/m
envelopes: 75 to 90 g/m
cards: Up to 200 g/m
2
(110 lb index max)
banner paper: 60 to 90 g/m
(16 to 24 lb)
2
(20 to 24 lb)
2
(20 to 24 lb)
2
(16 to 24 lb)
media handling
sheets: up to 150
banners: up to 20 sheets
envelopes: up to 15
cards: up to 45 cards
greeting cards: up to 5 cards
transparencies: up to 30
labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets)
photo paper: up to 20 sheets
Out tray capacity:
Draft: up to 35 sheets
Normal: up to 50 sheets
Best: up to 50 sheets
media size
paper:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
Legal: 216 x 356 mm (8.5 x 14 in)
Executive: 184 x 279 mm (7.25 x 10.5 in)
A4: 210 x 297 mm
A5: 148 x 210 mm
B5-JIS: 182 x 257 mm
user defined:
Width: 77 to 216 mm (3.0 to 8.5 in)
Length: 127 to 356 mm (5.0 to 14 in)
91
banner:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
envelopes:
U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in)
Invitation A2: 111 x 146 mm (4.37 x 5.75 in)
DL: 220 x 110 mm
C6:114 x 162 mm
index/greeting cards:
76 x 127 mm (3 x 5 in)
102 x 152 mm (4 x 6 in)
127 x 203 mm (5 x 8 in)
AG: 105 x 148.5 mm
Hagaki: 100 x 148 mm
labels:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
transparencies:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
photo (with tear-off tab): 102 x 152 mm (4 x 6 in)
print cartridge part numbers
Black: HP 51645 Series or HP No. 45
Tri-Color: HP C6578B Series or HP No. 78
92
product specifications for the hp deskjet 980 series printer
hp deskjet 980cxi model no. C6500A
black text print speed
Draft: Up to 15 pages per minute
mixed text with color graphics print speed
Draft: Up to 12 pages per minute
black truetype text resolution
(depending on paper type)
Draft: 300 x 300 dpi
Normal: 600 x 600 dpi
Best: 600 x 600 dpi
color resolution
(depending on paper type)
Draft: 300 x 300 dpi + PhotoREt
Normal: 600 x 600 dpi + PhotoREt
Best: 600 x 600 dpi + PhotoREt
photo paper printing resolution
PhotoREt: 2400 x 1200 dpi
print technology
Drop-on-demand thermal inkjet printing
software compatibility
USB connection: Mac OS version 8.6 or later
AppleTalk connection: Mac OS version 7.6.1 or later
duty cycle
5,000 pages per month
memory
8MB built-in RAM
93
buttons/Lights
Cancel button
Print cartridge status light
Resume button and light
Power button and light
I/O interface
Centronics parallel, IEEE 1284–Compliant with 1284-B receptacle
Universal Serial Bus (USB)
dimensions
With Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 435 mm deep
17. 32 in wide x 7.72 in high x 17.13 in deep
Without Automatic Two-Sided Printing Module:
440 mm wide x 196 mm high x 375 mm deep
17.32 in wide x 7.72 in high x 14.76 in deep
weight
With Automatic Two-Sided Printing Module:
6.65 kg (14.65 lb) without print cartridges
operating environment
Maximum operating conditions:
Temperature: 41 to 104 degrees F, 5 to 40 degrees C
Humidity: 15 to 80 percent RH noncondensing
Recommended operating conditions for best print quality:
Temperature: 59 to 95 degrees F or 15 to 35 degrees C
Humidity: 20 to 80 percent RH noncondensing
Storage conditions:
Temperature: -40 to 140 degrees F, -40 to 60 degrees C
94
power consumption
2 watts maximum when off
4 watts average non-printing
40 watts average when printing
power requirements
Input voltage: 100 to 240 Vac (±10%)
Input frequency: 50/60 Hz (+3 Hz)
Accommodates the worldwide range of ac line voltages and frequencies.
declared noise emissions in accordance with ISO 9296
Sound power level, LWAd (1B=10 dB):
6.0 dB in normal mode
Sound pressure level, LpAm (bystander positions):
49 dB in normal mode
alignment
Skew:
+/- .006 mm/mm (.006 in/in) on plain paper
+/- .010 mm/mm (.010 in/in) on hp transparency films
media weight
paper:
U.S. Letter: 60 to 90 g/m
Legal: 75 to 90 g/m
envelopes: 75 to 90 g/m
cards: Up to 200 g/m
2
(20 to 24 lb)
2
(20 to 24 lb)
2
(110 lb index max)
banner paper: 60 to 90 g/m
2
(16 to 24 lb)
2
(16 to 24 lb)
95
media handling
sheets: up to 150
banners: up to 20 sheets
envelopes: up to 15
cards: up to 45 cards
greeting cards: up to 5 cards
transparencies: up to 30
labels: up to 20 sheets of labels (use only U.S. Letter- or A4-sized sheets)
photo paper: up to 20 sheets
OUT tray capacity:
Draft: up to 35 sheets
Normal: up to 50 sheets
Best: up to 50 sheets
media size
paper:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
Legal: 216 x 356 mm (8.5 x 14 in)
Executive: 184 x 279 mm (7.25 x 10.5 in)
A4: 210 x 297 mm
A5: 148 x 210 mm
B5-JIS: 182 x 257 mm
user defined:
Width: 77 to 216 mm (3.0 to 8.5 in)
Length: 127 to 356 mm (5.0 to 14 in)
banner:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
envelopes:
U.S. No. 10: 105 x 241 mm (4.3 x 9.5 in)
Invitation A2: 111 x 146 mm (4.37 x 5.75 in)
DL: 220 x 110 mm
C6: 114 x 162 mm
96
index/greeting cards:
76 x 127 mm (3 x 5 in)
102 x 152 mm (4 x 6 in)
127 x 203 mm (5 x 8 in)
AG: 105 x 148.5 mm
Hagaki: 100 x 148 mm
labels:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
transparencies:
U.S. Letter: 216 x 279 mm (8.5 x 11 in)
A4: 210 x 297 mm
photo (with tear-off tab): 102 x 152 mm (4 x 6 in)
print cartridge part numbers
Black: HP 51645 Series or HP No. 45
Tri-Color: HP C6578 Series or HP No. 78
97
product specifications for the hp deskjet 960 series printer
hp deskjet 960cxi model no. C8932A
hp deskjet 960cse model no. C8932B
black text print speed
Draft: Up to 15 pages per minute
mixed text with color graphics print speed
Draft: Up to 12 pages per minute
black truetype text resolution
(depending on paper type)
Draft: 300 x 300 dpi
Normal: 600 x 600 dpi
Best: 600 x 600 dpi
color resolution
(depending on paper type)
Draft: 300 x 300 dpi + PhotoREt
Normal: 600 x 600 dpi + PhotoREt
Best: 600 x 600 dpi + PhotoREt
photo paper printing resolution
PhotoREt: 2400 x 1200 dpi
print technology
Drop-on-demand thermal inkjet printing
software compatibility
USB connection: Mac OS version 8.6 or later
AppleTalk connection: Mac OS version 7.6.1 or later
duty cycle
5,000 pages per month
98
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