HP DeskJet 955C, DeskJet 960Cse, DeskJet 960Cxi, DeskJet 980Cxi, DeskJet 990Cse User Guide
...
quick help
hp deskjet 9xx series
table of contents
learn to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
introducing the hp deskjet series printer . . . . . . . . . . . . . . . . . . . . . 2
terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
notices and acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
learning about printer features. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
using paper trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
printing with the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 11
printing on paper and other media . . . . . . . . . . . . . . . . 17
envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
business cards, index cards, and other small media . . . . . . . . . . . 26
photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
manual two-sided printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
infrared printing feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
automatic two-sided printing module . . . . . . . . . . . . . . . . . . . . . . 45
automatic paper-type sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 49
print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
replacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
automatically cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . 56
manually cleaning print cartridges . . . . . . . . . . . . . . . . . . . . . . . 57
cleaning the printer case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
refilling print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
maintaining print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
print cartridge part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
using the hp deskjet utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
printer lights are flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
printer is not printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
printer is too slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
problems with printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
problems with the infrared printing feature . . . . . . . . . . . . . . . . . . 78
problems with the automatic two-sided printing module . . . . . . . . . 80
problems with the automatic paper-type sensor . . . . . . . . . . . . . . . 85
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 87
product specifications for the hp deskjet 990 series printer . . . . . . . 88
product specifications for the hp deskjet 980 series printer . . . . . . . 93
product specifications for the hp deskjet 960 series printer . . . . . . . 98
infrared printing specifications . . . . . . . . . . . . . . . . . . . . . . . . . 103
automatic two-sided printing module specifications . . . . . . . . . . . 104
minimum printing margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
learn to print
• introducing the hp deskjet series printer
• terms and conventions
• notices and acknowledgments
• learning about printer features
• using paper trays
• printing with the hp deskjet printer
1
introducing the hp deskjet series printer
Congratulations! You have purchased an HP Deskjet printer which is
equipped with several new features:
• Expanded print capability allows you to print information from devices
other than your desktop computer using the infrared printing feature.
This feature may not be available in all printer models.
• Increased print speeds up to 17 pages per minute for black text and
13 pages per minute for text containing color or color graphics. Print
speeds may vary with printer models.
• Greater flexibility in printing two-sided documents using the Automatic
Two-Sided Printing Module. This feature may not be available in all
printer models.
• Better print performance using the Automatic Paper-Type Sensor.
• Excellent photo quality through HP’s PhotoREt III, ColorSmart III
printing technology.
HP Deskjet printers are designed to help you get the best results for your
printing needs. Read about these and other features in the following sections.
1. hp deskjet printer 2. two-sided printing module
2
terms and conventions
The following terms and word conventions are used in Quick Help.
terms
The HP Deskjet 990cxi/cse, HP Deskjet 980cxi, HP Deskjet 960cxi/960cse
series printers are referred to as
HP Deskjet 9xx
symbols
The > symbol guides you through a series of software steps.
For example:
or
HP Deskjet
.
Click
Macintosh HD > Utilities
hp deskjet 9xx utility screen.
>
hp deskjet > hp deskjet utility
cautions and warnings
A
Caution
equipment. For example:
A
Warning
For example:
indicates possible damage to the HP Deskjet printer or to other
Caution!
contacts. Touching these parts will result in clogs, ink failure, and bad
electrical connections.
Do not touch the print cartridge ink nozzles or copper
indicates possible harm to yourself or to others.
Warning!
Keep print cartridges out of the reach of children.
icons
A
icon indicates that additional information is provided. For example:
Note
For best results use HP products.
to open the
3
notices and acknowledgments
hewlett-packard company notices
The information contained in this document is subject to change without
notice.
Hewlett-Packard (HP) makes no warranty of any kind with regard to this
material including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or
consequential damages in connection with the furnishing, performance, or
use of this material.
All rights reserved. Reproduction, adaptation, or translation of this material
is prohibited without prior written permission of Hewlett-Packard, except as
allowed under copyright laws.
acknowledgments
Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, EtherTalk,
Finder, LocalTalk, Mac, Macintosh, Mac OS, PowerBook, Power Macintosh,
and QuickDraw are trademarks of Apple Computer, Inc., registered in the
U.S. and other countries.
Adobe and Acrobat are trademarks of Adobe Systems incorporated.
TrueType is a U.S. trademark of Apple Computer, Inc.
Palm, Palm III, Palm V, and Palm VII are trademarks of Palm, Inc.
Copyright 2000 Hewlett-Packard Company
4
learning about printer features
buttons and lights
The HP Deskjet printer buttons let you turn the printer on and off, cancel a
print job, or resume printing. The lights give you visual cues about the state
of the printer.
1. cancel button 2. print cartridge light and status symbol
3. Resume light and button 4. Power light and button
cancel button
Pressing this button cancels the current print job.
print cartridge status symbol and light
The light above the Print Cartridge Status symbol flashes when you need to
check the status of the print cartridges.
5
resume button and light
The light above the Resume button flashes when an action is required such
as loading paper or clearing a paper jam. When the problem is fixed, press
the Resume button to continue printing.
power button and light
The Power button turns the printer on and off. It takes approximately five
seconds for the printer to turn on after pressing the Power button. The green
light above the Power button flashes when printing is in progress.
Caution!
the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature
printer failure.
Always use the Power button on the front of the printer to turn
See also:
print cartridge part numbers
paper trays
The printer has an In tray and an Out tray. Place paper or other media in the
In tray for printing. Printed pages are deposited in the Out tray.
6
infrared lens
The HP Deskjet printer has a special Infrared (Ir) lens. The Infrared lens allows
printing from an infrared sending device such as a Palm Pilot, or PowerBook
computer. The infrared printing feature may not be available in all printer
models.
See also:
infrared printing feature
automatic two-sided printing module
The Automatic Two-Sided Printing Module is a special hardware feature that
enables the printer to automatically print on both sides of the media. If this
feature is not included with your printer, it can be purchased separately.
See also:
automatic two-sided printing module
7
manual two-sided printing
Manual Two-Sided Printing is a feature that enables the printer to print both
sides of a page when the Rear Access Door is attached.
See also:
manual two-sided printing
automatic paper-type sensor
The Automatic Paper-Type Sensor automatically determines the correct paper
type for most paper or media placed in the printer’s In tray. This feature,
particularly when used with HP paper and media, assists in obtaining the
best printing results. The feature can be used with both HP and non-HP
media; however, it is optimized for HP media. Because Automatic is the
default printer setting, the printer is able to quickly select the appropriate
paper type.
This feature is not recommended for printed or lined paper and media.
See also:
automatic paper-type sensor
8
using paper trays
in tray
The In tray holds paper or other media to be printed.
1. in tray pulled out 2. paper length guide 3. paper width guide
1. out tray 2. in tray pushed in
9
out tray
Change the position of the Out tray for different printing needs.
1. single envelope slot 2. out tray down 3. out tray extension
1. out tray up
Out tray down.
Leave the tray in the down position for most types of printing
and single envelope printing.
Out tray extension.
Pull the tray extension out when printing a large number
of pages. Also extend the tray when you are printing in draft mode to prevent
the paper from falling out of the tray. When the print job finishes, push the
tray extension back into its storage slot.
Out tray up.
Place the tray in the up position to properly load banner paper.
It must remain in the up position to print banners.
Do not use the Out tray extension with legal-sized paper. It may cause
a paper jam.
10
printing with the hp deskjet printer
The printer is controlled by software installed on your computer. The printer
software, also called the printer driver, provides dialog boxes which
communicate your print requests to the printer. Select the printer you are
using as the default printer before printing.
selecting the default printer using the Chooser
Use one of the following methods to select the HP Deskjet 9xx printer you are
using as the default printer in the Chooser.
USB connection
1.
Select
2.
Select
3.
Select
4.
Close the Chooser.
Chooser
hp deskjet xx
deskjet 9xx
AppleTalk network connection
1.
Turn on both the computer and printer and verify that they are connected
to the AppleTalk network.
from the Apple menu.
in the upper left window of the Chooser screen.
in the right window of the Chooser screen.
You must use an external print server, such as an HP Jetdirect 300X
External Print Server, to connect the printer to the AppleTalk network.
2.
Select
3.
Select the
4.
Click the
5.
Select a zone where the printer is located in the AppleTalk Zones
Chooser
from the Apple menu.
option next to AppleTalk.
Active
hp deskjet
icon in the upper left window of the Chooser screen.
window.
6.
Select
7.
Close the Chooser.
deskjet 9xx
in the right window of the Chooser screen.
11
selecting the default printer using other options
Other options allow you to select a default printer without using the Chooser.
Try one of these options:
• Click the printer icon on the menu bar, then select
hp deskjet 9xx
.
• Click the control strip icon on the edge of the desktop to expand the
control strip. Click the printer icon on the control strip, then select
deskjet 9xx
• Drag the document you want to print to the
.
hp deskjet 9xx
printer icon
hp
on the desktop.
• Click the
deskjet 9xx
menu bar. Select
icon on the desktop, then click
Set Default Printer
.
Printing
on the
The Print command sends your documents to the hp deskjet 9xx printer
until you select a new default printer. If you change printers, verify that the
formatting and pagination does not change in the document before you
print it.
12
selecting print settings
The following instructions provide the most common method of selecting
page layout and print options. The software program you are using may vary
from the method provided.
controlling page layout
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
•
•
•
>
File
Paper size:
Page Setup
Choose the paper size, envelopes, or other media you
to display the hp deskjet 9xx Page Setup screen.
have in the In tray.
Scaling (%):
Enter a number from 5 to 999. Numbers smaller than 100
reduce the image size, and numbers greater than 100 enlarge it.
Changing the scaling size may also change pagination.
Orientation:
Choose the appropriate orientation icon for the document
you are printing.
Mirror Image:
Rotate 180 degrees:
Two-Sided Safe Margins:
Select this option if appropriate.
Select this option if appropriate.
Select this option to adjust margins for two-
sided printing.
4.
Click OK to save the layout options.
selecting print options
1.
Open the file you want to print.
2.
Click
File
>
to display the hp deskjet 9xx screen.
Print
The General default option screen appears. Select the number of copies
to print, which pages are to be printed, and the print order on this
screen. You can also view the current print options which are displayed
across the bottom of the screen.
3.
Click the arrows in the General field to view a list of additional options.
13
4.
Select
Paper Type/Quality
to choose print quality options, paper type, ink
density, and drying time.
5.
6.
Select
Select
to choose multiple pages per sheet and two-sided printing.
Layout
to choose options for color, grayscale, and black and white
Color
image and text resolution.
•
ColorSmart III
allows you to adjust the ink saturation, brightness, and
color tone for print images. The ColorSmart III option also allows you
to disable image enhancements.
•
ColorSync
is used to match colors with other computers using the
ColorSync matching system.
•
Grayscale
prints in shades of gray. You are able to optimize printing
for fax and photocopy prints with this setting.
•
Black & White
prints only black and white with no gray or color. Black
only is not recommended for use with glossy paper.
7.
Select
Background Printing
to choose foreground or background print
options and print time.
• Select
Background
to continue working on a document while printing
takes place.
• Select
Foreground
for faster printing; however, you cannot work on
other tasks until printing is complete.
Other features are also available with Background printing. Double-click
the
hp deskjet 9xx printer
icon on the desktop for:
•
Deleting a print request
- Click the job title or icon, then click the
- Drag the document’s icon to the Trash icon on the desktop.
These methods delete only the print job and not the document.
• Holding/Pausing a print request
- Click the job title or icon, then click the
The print request pauses until you again select its title then click the
Resume
button.
- Drag the document icon to the Waiting to Print list of documents.
14
icon, or
Trash
button.
Pause
• Marking a print request urgent
- Click the job title or icon, then click the
- Click
Urgent
in the dialog box that appears. This action moves the
small clock
.
print request to the top of the list.
• Sorting/changing the order of print request
- Select the column heading for the column you want to sort or
change.
- Select the
Print Time
column heading to view and change print
order.
- Drag and drop the print job title in the Name column to the desired
print order position in the list.
• Stopping and restarting printing
- Select
Stop Print Queue
from the Printing menu option to stop
printing.
- Select
Start Print Queue
from the Printing menu option to resume
printing.
• Changing printers
- To move a print job from one printer to another printer of the same
type, drag the print request icon to the desired printer icon.
- If the printers are not the same type, the printer software will not
allow you to move a print request to an incompatible printer.
15
using the buttons in the print dialog box
The buttons at the bottom of the Print dialog box include:
Default:
Edit Settings...:
Save Current Settings...:
returns the print settings to the system default.
allows you to edit saved print settings.
allows you to assign a name to the settings and save
them under that name.
Preview:
allows you to view your document before you print it so you can see
how the document will print with the current settings.
Cancel:
OK:
cancels settings you have entered and closes the Print dialog box.
starts printing.
desktop printing
Desktop printing allows you to print several documents at once, or to print a
document that is formatted for printing on a particular printer. Use one of the
following methods to print documents from the desktop:
• Drag the icons of the documents you want to print to the printer icon
on the desktop.
• Select the icons of the documents you want to print, then click
>
File
click
. Select print options from the hp deskjet 9xx screen, then
Print
.
OK
16
printing on paper and other media
•envelopes
• transparencies
• labels
• business cards, index cards, and other small media
• photographs
• greeting cards
• posters
• banners
• iron-on transfers
• manual two-sided printing
17
envelopes
Print a single envelope using the envelope slot, or print a stack of envelopes
using the In tray.
printing a single envelope
preparing to print
1.
Place the envelope—with the flap side on the left and facing up—into the
single envelope slot.
2.
Push the envelope forward until it stops.
printing envelopes
If your software program includes an envelope printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
18
>
File
Page Setup
Page Size:
Scaling (%):
Orientation: Portrait
Appropriate envelope size
Appropriate percentage (100 is the default)
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Verify that the Out tray is in the down position.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
19
printing stacks of envelopes
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Place no more than 15 envelopes—with the flap side on the left and
facing up—in the tray.
4.
Push the envelopes forward until they stop.
5.
Slide the paper guides snugly against the edges of the envelopes. Slide
the tray forward until it stops.
printing envelopes
If your software program includes an envelope printing feature, do not follow
these instructions. Follow the instructions provided by the software program.
1.
Open the file you want to print.
2. Click
3.
Select the following options:
•
•
•
4.
Click OK.
20
>
File
Page Setup
Page Size
Scaling (%)
Orientation: Portrait
: Appropriate envelope size
: Appropriate percentage (100 is the default)
.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Never place more than 15 envelopes in the In tray at one time.
• Align the envelope edges before inserting them.
• Avoid using envelopes that have clasps or windows.
• Avoid using envelopes that are shiny or embossed, envelopes with
thick, irregular, or curled edges, or envelopes that are wrinkled, torn,
or otherwise damaged.
For best results use HP products.
21
transparencies
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the transparency sheets to separate them, then align the
edges.
4.
Place no more than 30 transparency sheets in the tray with the rough
side down and the adhesive strip toward the printer.
5.
Push the transparencies forward until they stop.
6.
Slide the paper guides snugly against the transparency paper and slide
the tray forward until it stops.
printing transparencies
1. Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
22
>
File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate size
.
Appropriate (100 is the default)
Appropriate orientation
4.
Click OK.
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: hp premium inkjet transparency film
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
or
Best
Unchecked
printing guidelines
For best results use
For best results use HP products.
hp premium inkjet transparency film
.
23
labels
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the label sheets to separate them, then align the label
edges.
4.
Load no more than 20 label sheets—label side down—in the tray.
5.
Slide the paper guides snugly against the sheets and push in the tray.
printing labels
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
24
>
File
Page Setup
Page Size: A4 Letter
Scaling (%):
Orientation:
Appropriate percentage (100 is the default)
Appropriate orientation
.
or
US Letter
5.
Click
File
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
• Use only paper labels that are designed specifically for inkjet printers.
• Never place more than 20 sheets of labels in the In tray at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or pulling away from the
protective backing.
• Do not use plastic or clear labels. The ink will not dry when used with
these labels.
For best results use HP products.
25
business cards, index cards, and other small media
preparing to print
1.
Pull out the In tray, then raise the Out tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Align the media edges.
4.
Place no more than 45 cards or other small media in the tray.
5.
Push the cards or media forward until they stop, then lower the Out tray.
6.
Slide the paper length guides snugly against the edges of the media.
7.
Slide the colored fine length guide snugly against the media.
8.
Slide the paper width guides snugly against the media.
9.
Push in the In tray.
printing business cards, index cards, and other small media
1.
Open the file you want to print.
2.
Click
26
File
>
Page Setup
.
3.
Select the following options:
•
•
•
4.
Click OK.
5.
Click
Page Size:
Scaling (%):
Orientation: Portrait
File
Appropriate card size
Appropriate percentage (100 is the default)
>
Print
.
The hp deskjet 9xx screen appears displaying the General option screen.
Click the arrows in the General field to select the following options.
6.
Select
•
•
7.
Select
•
•
8.
Click OK to print.
Paper Type/Quality
Paper Type: plain paper
Print Quality: Normal
Layout
Pages Per Sheet: 1 (Normal)
Print Both Sides:
, then choose the following:
, then choose the following:
Unchecked
printing guidelines
If an
out of paper
message appears, verify the media is positioned
properly in the In tray.
For best results use HP products.
27
photographs
preparing to print
1.
Pull out the In tray.
2.
Slide out both paper guides and remove all paper from the tray.
3.
Fan the edges of the photo paper to separate them, then align the photo
paper edges.
4.
Place no more than 20 sheets of photo paper—print side down—in the
tray.
5.
Slide the paper guides snugly against the edges of the photo paper and
slide in the tray.
printing photographs
1.
Open the file you want to print.
2.
Click
3.
Select the following options:
•
•
•
4.
Click OK.
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File
Page Setup
Page Size:
Scaling (%):
Orientation:
Appropriate paper size
Appropriate percentage (100 is the default)
Appropriate orientation
.
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