HP DESKJET 950C User Manual

HP DeskJet Printer User’s Guide for Windows

950C Series

English

Acknowledgments

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159).

MMX and Pentium are U.S. registered trademarks of Intel Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Edition 1, October 1999

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Chapter 1 Printing Basics

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 2 Beyond the Basics

Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3 Using and Caring for Your Print Cartridges

Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . 32

Chapter 4 Getting Help When Things Go Wrong

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 5 More About Your Printer

Setup Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Electronic Appendix

Printing in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Minimum Printing Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Introduction

Thank You For Buying an HP DeskJet Printer!

Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.)

Printer

Literature about your printer

Printer software and electronic

User’s Guide

Parallel Cable Setup

Power cord

Quick Start Poster

Black print cartridge

Color print cartridge

Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant

Parallel Interface Cable (bidirectional). If you are using Windows 98 and want to use a USB connection, purchase an HP USB-Compliant cable (see “Ordering Information” on page A-7 in the Electronic Appendix). Access the Electronic Appendix from the HP DeskJet Toolbox (see page 8).

If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see “Printer Software” on page 46 for information on how to get the printer software on diskettes.

Special Features of Your HP DeskJet Printer

Your new HP DeskJet printer is equipped with these special features:

• Stunning photo quality through HP’s PhotoREt printing technology

• Uncompromising performance with print speeds of up to 11 pages per minute for black text and 8.5 pages per minute for text with color graphics

• Special Photo Tray for printing on HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab)

iii

Finding More Information

This

User’s Guide

shows you how to operate your printer. For more information:

• Use the

• Visit an HP web site for the latest product information, troubleshooting, and printer software updates (see page 45 for web site addresses).

• Consult the Electronic Appendix for information about supplies, accessories, and specifications. The Electronic Appendix is found in the electronic

Guide

Start Programs HP DeskJet 950C Series View User’s Guide

do not have Adobe® Acrobat® Reader on your computer, begin the printer software installation process, select instructions to install Adobe Acrobat Reader. Begin the printer software installation again, and select

• Consult the for information about hardware and software compatibility. To access the

Release Notes

• If you are using DOS, information can be found in a text document (

code>\djcp\

dosread.txt

see page 52. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette.

• If you are a Windows 2000 Professional user, visit HP’s web site at

http://www.hp.com/cposupport/eschome.html

Quick Start Poster

which you can access from the HP DeskJet Toolbox (see page 8), or go to

Release Notes

, click on

dosread.txt)

. This document is on the printer software CD in the

directory. For example, “enu” is the language code for English, so

is located in the

for installation.

View User’s Guide

file in the HP DeskJet 950C Series program group

Start Programs HP DeskJet 950C Series

\enu\djcp

directory. For a list of language codes,

, then follow on-screen

\<language

for more information.

User’s

. If you

For Windows 3.1x Users

Windows 3.1x specific information is only found in the Electronic Appendix of the electronic

• If you have Adobe Acrobat Reader on your computer, begin the printer

• If you do not have Adobe Acrobat Reader on your computer, begin the printer

Whenever you want to view your electronic software CD or diskette, begin the software installation and select

Guide

User’s Guide

software installation process and select

software installation process, select instructions to install Adobe Acrobat Reader. Begin the printer software installation process again, and select

View User’s Guide

User’s Guide

, then follow on-screen

, insert your printer

View User’s

Printing Basics

Buttons and Lights

The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are:

Cancel Button

cancel the current print job.

Print Cartridge Status Light

lit, the light above this symbol indicates that you need to check the status of your print cartridges. See “Print Cartridge Status” on page 25 for more information.

Resume Button

this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button. See “What do the flashing lights mean?” on page 40.

Power Button

off. When the green light above the Power Button flashes, printing is in progress.

– Press this button to

– When

and

Light

– When

and

Light

– Use the Power Button to turn the printer on and

Warning

Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure.

Printing Basics

Paper Trays

IN Tray

To print, place paper or other media types in the IN tray. Pull out this tray for easy loading. Load media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Make sure the IN tray is pushed back in.

IN tray pulled out

Paper width guide Paper length guide

IN tray pushed in

OUT Tray

The printer sends finished pages to the OUT tray. The OUT tray can be up or down depending on what you’re printing.

Down – This is the typical position for most types of printing. The down position also allows single envelope printing. For information about printing on other media, see Chapter 2.

Up – The OUT tray must be in the up position to properly load HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab). To print banners, the OUT tray must remain in the up position.

Single envelope slot

OUT tray down

OUT tray up

Printing Basics

Photo Tray

The HP DeskJet 950C uses HP’s exclusive PhotoREt technology to enhance your color photos, giving you exceptional quality pictures when you print on HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab).

You can place up to 24 sheets of HP Photo Paper into the photo tray. The first time 4 x 6 in. photo paper is used, the printer will calibrate the Photo Tray by feeding through a blank sheet. You can save the blank sheet for future use. See pages 10 and 11 for specific instructions on printing photos.

OUT tray down

Photo Tray – load photo paper here

OUT tray up

Photo Tray Button – press down and slide it toward the printer to engage the Photo Tray

Printer Maintenance Tips

Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water.

When cleaning your printer, keep these tips in mind:

Do not

•

clean the interior of the printer. Keep all fluids away from the interior.

Do not

cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces with a soft cloth moistened with water.

Do not

cartridge cradles slide back and forth.

use household cleaners or detergent. In the event that a household

lubricate the print cartridge support rod. Noise is normal when the print

For information on cleaning print cartridges and the print cartridge cradle, see page 30.

Printing Basics

How to Print

The printer is controlled through a software program that you install on your computer. The software program provides a dialog box (like the one shown below) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality.

Note: This information is for Windows 95, 98, and NT users. If you use

Windows 3.1x, see “For Windows 3.1x Users” on page iv. If you use DOS, see “Finding More Information” on page iv.

HP Printer Properties Dialog Box

Finding the HP Printer Properties Dialog Box

How you find the dialog box differs depending on the software program and operating system that you are using. Since each software program is different, the dialog box that appears on your screen may differ from those shown here. One of the following methods will surely get you to the HP Printer Properties dialog box.

Printing Basics

From your software program, try this:

Note: When you see , it means to find and click the word that follows.

Click

Your software program opens a From the or

Or try this:

If you don’t see a

File Print Setup

File

Printer.

Click File and then click Print.

Click Properties to open the HP Printer Properties dialog box.

dialog box, click whichever button you see—

The HP Printer Properties dialog box opens.

option in the

Click File and then click

Printer Setup.

dialog box, similar to the one above.

Properties, Setup

File

menu, select

File Printer Setup

Click Setup to open the HP Printer Properties dialog box.

From the

Printer Setup

Print Setup

dialog box, click

Setup

Note: This information is for Windows 95, 98, and NT users. If you use

Windows 3.1x, see “For Windows 3.1x Users” on page iv. If you use DOS, see “Finding More Information” on page iv.

Options

Printing Basics

Printer Properties Dialog Box

There are three tabs located in the Printer Properties dialog box. Once you’ve opened this box, simply click a tab, then choose your settings.

Note: Right-click on any item shown on these screens to view

helpful information.

Setup Tab

Look here to see your current settings.

Choose the print quality.

• Click Draft to save time and ink.

• Click Normal for most types of printing.

• Click Best to produce the highest print

quality with the richest colors.

Select the appropriate page settings.

• Choose from a wide range of paper types.

• Choose a paper size or enter a paper size of your own.

Click here to resize an image if it’s too large to fit on the specified paper size.

Click here to print banners.

This option is only available when you select a photo paper as your Paper Type. PhotoREt provides the best results when printing photos. To access the highest resolution possible (2400 dpi), uncheck this box.

The standard buttons at the bottom of every Printer Properties dialog box are shown here.

Cancel —Cancels your changes and

closes the dialog box.

OK —Accepts your changes and

closes the dialog box.

Factory Settings — Returns all of the

tab settings to the factory defaults.

Help —Displays a message

telling you to click your right mouse button for help.

Apply —Applies your changes.

Features Tab

Choose the best page orientation.

• Click Portrait for vertical page layout.

• Click Landscape for horizontal page

layout.

• Click Mirror Image to reverse the printed

image.

Check here to choose a Two-Sided printing method:

• Book — binding on the side.

• Tablet — binding on the top.

Check here to print multiple pages per sheet. Choose:

• Two or four pages per sheet

• Border around each page on the sheet.

Check here to print the last page of your document first.

Check here to see how your document will look before you print. HP Preview will allow you to print, cancel or create a graphic file of your document. You can change some print settings, visually see the effect, and print with the new settings.

Printing Basics

Look here to see your current settings.

Check here and choose the size of your poster by selecting the number of pages across and down.

Advanced Tab

Choose appropriate color options.

• Click here to print in shades of gray.

• Fax and photocopy optimization is only available when printing in grayscale.

Slide to adjust saturation, brightness, and color tone to meet your needs.

Slide to adjust the amount of ink on the page.

Slide to provide extra drying time.

Look here to see your current settings.

Printing Basics

HP DeskJet Toolbox

Use the

HP DeskJet Toolbox

for cleaning and calibrating your printer, finding information, and printing a test page. To find the HP Toolbox, follow the instructions below.

For Windows 95, 98, and Windows NT 4.0

•

Click

Series Toolbox

Click the HP Toolbox button that appears on the Taskbar at the bottom of the

•

screen when the HP Toolbox is open.

The HP Toolbox has three tabs. The click a tab, then choose your option.

Start

Programs

HP DeskJet 950C Series HP DeskJet 950C

Printer Services

tab is shown here. Simply

Printer Services Tab

Enable Hardware ECP on the Configuration tab. When you check Attempt to Use Hardware ECP, photos may print more quickly.

Clicking on the Estimated Ink

Level tab…

• Presents a visual display of the black and color cartridge ink level.

• Shows the print cartridge part numbers.

Click on an icon to…

• Open an electronic copy of the User’s Guide.

• Calibrate the printer anytime you change the print cartridges or when colored and black ink don’t line up on what you have printed.

• Clean the print cartridges when lines and dots are missing from what you have printed.

• Check for clarity after cleaning, by printing a test page.

• Calibrate the Photo Tray to center the printed image on the photo paper that is loaded in the Photo Tray.

Beyond the Basics

Getting the Right Paper

Most plain photocopy paper works fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the HewlettPackard papers, which were developed especially for HP inks and your printer.

Size

. Paper width must be between 77 and 215 mm (3 and 8.5 inches). Paper length

must be between 127 and 356 mm (5 and 14 inches).

Weight. Paper comes in a multitude of different weights. For most of your printing

needs use 75–90 g/m

Brightness. Some papers are whiter than others and produce sharper, more

vibrant colors. For photographs, you’ll want to use HP Premium Plus Photo Paper or HP Premium Photo Paper for the best results. For projects that use other colored images, HP Bright White Inkjet or HP Premium Inkjet paper work well.

For a complete list of available HP media, see “Supplies and Accessories” on page A- 6 of the Electronic Appendix in the electronic User’s Guide.

(16–24-pound) plain paper.

Printing on Different Types of Paper and Media

Your HP DeskJet printer is designed to encompass so many different types of print media that you’re practically set up as a small print shop. This chapter explains how to use the different printing materials in tables that span both pages.

Beyond the Basics

Single envelope slot

OUT tray down

4 x 6 in., 102 x 152 mm Photo Paper

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

Paper length guide

I want to print… I should…

1 Raise the OUT tray to the up position. 2 Insert up to 24 sheets of HP Premium Plus Photo

Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab) into the Photo Tray, glossy side down. Place paper with the tear-off tab away from the printer.

3 Lower the OUT tray. 4 Press the Photo Tray Button and slide it toward the

printer so that the Photo Tray is engaged.

5 Choose the appropriate print settings. 6 Print the photo.

Note: The first time you use the Photo Tray, the

printer will calibrate the tray by feeding through a blank sheet.

7 When you have finished printing, press down on the

Photo Tray Button, and slide it away from the printer to disengage the Photo Tray.

IN tray pulled out

8.5 x 11 in. or A4 Photo Paper

1 Remove all paper from the IN tray. 2 Insert up to 30 sheets of photo paper (printable side

down) into the IN tray.

3 Slide the paper guides snugly against the edges of

the paper. Make sure the IN tray is pushed in.

4 Choose the print settings that match the type and size

of the photo paper.

5 Print the photos.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose HP Premium Plus Photo

Paper, Glossy

- Print Quality: Choose Best

- Paper Size: Choose Photo 4 x 6 in.,

102 x 152 mm (with tear-off tab)

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Setup Tab

- Paper Type: Choose appropriate HP Photo

Paper type

- Print Quality: Choose Best

- Paper Size: Choose appropriate paper size

• The Photo Tray is specifically designed to use HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab).

• Remember to lower the OUT tray once the photo paper is loaded.

• Select appropriate settings on the Setup tab from the pull-down menus.

• If you get an out of paper message make sure that the Photo Tray is engaged.

• After you have finished printing, disengage the Photo Tray by sliding the Photo Tray Button away from the printer.

• You may be able to increase photo printing speed by enabling Hardware ECP. Open the HP DeskJet Toolbox. Click the Configuration tab and check

Attempt to Use Hardware ECP. Apply your changes

and print your photo.

• For best results use HP Photo Paper.

• The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo.

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Beyond the Basics

Single envelope slot

OUT tray down

Single envelope

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

IN tray pulled out

Paper length guide

I want to print… I should…

1 Slide the envelope, with its flap side on the left and

flap facing up, into the OUT tray’s single envelope slot. Push the envelope in until it stops.

2 Choose the print settings that match the type

and size of the envelope.

3 Print the envelope.

Stack of envelopes

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Slide up to 15 envelopes, with their flap side on the

left and flap facing up, into the IN tray as far as they will go.

3 Slide the paper guides snugly against the edges of

the envelopes.

4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and size

of the envelopes.

6 Print the envelopes.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose appropriate envelope size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Setup Tab

- Paper Type: Choose Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose appropriate envelope size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• Make sure the OUT tray is in the down position.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here.

• Never load more than 15 envelopes at one time.

• Align the envelope edges before inserting them.

• Avoid envelopes that have clasps or windows.

• Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged.

• If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here.

Beyond the Basics

Single envelope slot

OUT tray down

Greeting Cards

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

IN tray pulled out

Paper length guide

I want to print… I should…

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Insert up to 5 cards into the IN tray as far as they will

go.

3 Slide the paper guides snugly against the edges of

the cards.

4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and size

of the cards.

6 Print the cards.

Cards (index, business, and other small media)

1 Pull out the IN tray. 2 Slide out both of the paper guides, and remove all

paper from the IN tray.

3 Insert up to 30 cards into the IN tray as far as they

will go.

4 Push the paper length guide in as far as it will go.

Push the fine-length guide (colored portion of paper length guide) snugly against the small media. Then push the paper width guide in.

5 Make sure the IN tray is pushed in. 6 Choose the print settings that match the type and size

of the cards.

7 Print the cards.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose appropriate HP Greeting

Card type

- Print Quality: Choose Normal or Best

- Paper Size: Choose appropriate card size

Features Tab

- Orientation: Choose appropriate orientation

Setup Tab

- Paper Type: Choose Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose appropriate card size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• For best results use HP Greeting Card Paper.

• If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray.

• Align the card edges before inserting the cards.

• For ease of loading small cards, pull out the IN tray and raise the OUT tray. After you have inserted the cards, push the IN tray in and lower the OUT tray.

• Align the edges of the media before inserting it.

• For ease of loading small cards, pull out the IN tray and raise the OUT tray.

• After you have inserted the cards, make sure the finelength adjuster fits snugly against the small media. Then push the IN tray in and lower the OUT tray.

Beyond the Basics

Single envelope slot

OUT tray down

Iron-on Transfers

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

IN tray pulled out

Paper length guide

I want to print… I should…

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Load the transfer paper transparent (or glossy)

side down.

3 Slide the paper guides snugly against the sheets. 4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and size

of your iron-on transfers.

6 Print your transfer.

Labels

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Fan the edges of the label sheets to separate them,

then align the label edges. Insert up to 20 label sheets (label side down).

3 Slide the paper guides snugly against the sheets. 4 Make sure the IN tray is pushed in. 5 Choose the print settings that match the type and size

of labels.

6 Print the labels.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose HP Iron-On T-Shirt

Transfers

- Print Quality: Choose Normal or Best

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose Mirror Image

- Two-Sided Printing: Unchecked

Setup Tab

- Paper Type: Choose Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose A4 or Letter (8.5x11 in.)

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• When you print a mirror-imaged document, the text and pictures are flipped horizontally from what you see on your computer screen.

• For best results, use HP Iron-On T-Shirt Transfers.

• Use only paper labels that are designed specifically for use with inkjet printers.

• Never load more than 20 sheets at one time.

• Use only full sheets of labels.

• Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing.

• Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels.

Beyond the Basics

Single envelope slot

OUT tray down

Transparencies

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

IN tray pulled out

Paper length guide

I want to print… I should…

1 Slide out both of the paper guides, and remove all

paper from the IN tray.

2 Fan the edges of the transparency sheets to

separate them, then align the edges.

3 Insert a stack of up to 25 transparency sheets, rough

side down and the adhesive strip towards the printer.

4 Slide the paper guides snugly against the

transparencies.

5 Make sure the IN tray is pushed in. 6 Choose the print settings that match the type and size

of the transparencies.

7 Print the transparencies. 8 The printer waits for transparencies to dry before

releasing them automatically. Press the Resume

Button to continue printing.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose transparency type

- Print Quality: Choose Best or Normal

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

• For best results, use HP Premium Inkjet Transparency Film or HP Premium Inkjet Rapid-dry Transparencies. The film coating on HP Premium Inkjet Rapid-Dry Transparencies is especially developed to work with HP inks, giving you crisp images and text and the fastest drying times. In addition, they won’t jam your printer.

Beyond the Basics

Single envelope slot

OUT tray down

Photo Tray Button

IN tray pushed in

Photo Tray

Paper width guide

OUT tray up

IN tray pulled out

Paper length guide

I want to print… I should…

Banners

1 Tear off the number of sheets (up to 20) you need. 2 Tear off and discard the perforated strips, if any. 3 Slide out the paper guides, and remove all paper from

the IN tray.

4 Raise the OUT tray and leave it in the up position to

print your banners.

5 Put the banner paper in the IN tray so that the

unattached edge of the banner paper stack is toward the printer.

6 Slide the paper guides snugly against the sheets. 7 Make sure the IN tray is pushed in. 8 Check Banner Printing in the Setup tab and choose

the appropriate paper type and size.

9 Print the banner.

Posters

1 Load paper in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Make sure the IN tray is pushed in. 4 Choose the print settings that match the type and size

of your poster.

5 Print your poster.

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Banner Printing: Check this box

- Paper Type: Choose HP Banner Paper or

Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose A4 or Letter (8.5x11 in.)

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

Setup Tab

- Paper Type: Choose Plain Paper

- Print Quality: Choose Normal

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Unchecked

- Poster Printing: Check this box and choose size

2x2, 3x3, or 4x4

• When printing banners, be sure that the OUT tray is placed in the up position and the IN tray is pushed in.

• For best results, use HP Banner Paper.

• If you are having problems printing a banner, see “Banners aren’t printing correctly.” on page 43 in the Troubleshooting Tips.

• After printing, trim the edges on each sheet and tape the sheets together.

Beyond the Basics

Single envelope slot

OUT tray down

IN tray pushed in

I want to print… I should…

Manual Two-Sided Printing Book Binding

Tablet Binding

Photo Tray Button

Photo Tray

OUT tray up

IN tray pulled out

Paper width guide

1 Load paper into the IN tray. Make sure there’s no

paper in the OUT tray.

2 Slide the paper guides snugly against the sheets. 3 Make sure the IN tray is pushed in. 4 Choose the print settings that match the type and size

of your paper.

5 In the Features tab, click Two-Sided Printing, then

select Book or Tablet.

6 Begin printing. 7 Carefully follow the reloading instructions

displayed on your computer screen.

8 When the paper is properly reloaded, click

Continue in the message box on your computer

screen.

Paper length guide

Beyond the Basics

Setup Tab Features Tab

HP print settings to choose Guidelines to remember

Setup Tab

- Paper Type: Choose appropriate type

- Print Quality: Choose Normal

- Paper Size: Choose appropriate size

Features Tab

- Orientation: Choose appropriate orientation

- Two-Sided Printing: Check this box, then choose

Book (for binding on the side) or Tablet (for

binding at the top).

• The printer prints one side of the paper first. Then, a message on your computer screen tells you how to reload the paper and resume printing. The reverse side of the paper is then printed.

• If you want to do two-sided printing automatically, you can purchase a Two-Sided Printing Module. This accessory may not be available in all countries (see “Supplies and Accessories” on page A- 6 for ordering information).

Beyond the Basics

NOTES

Using and Caring for Your Print Cartridges

Print Cartridge Status

The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge-related problem, the Print Cartridge Status Light will continue to flash.

To check the status of your print cartridges, open the printer’s top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons.

Color print cartridge low on ink Black print cartridge low on ink

Problem with black print cartridge

Problem with color print cartridge

Print Cartridge Status Light

Print cartridges OK

Yellow indicator arrow

Using and Caring for Your Print Cartridges

When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For more information on replacing print cartridges see page 27.

If the arrow points to... It means... To solve the problem...

Problem with color print cartridge

Problem with black print cartridge

Color print cartridge low on ink Color print cartridge is running

The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

The print cartridge is either:

• missing

• improperly installed

• the wrong print cartridge for the printer

• defective

low on ink.

1 Insert a print cartridge if it is

missing.

2 Remove and reinsert the

existing print cartridge.

3 If there is still a problem, verify

that the cartridge is an HP C6578 Series cartridge.

4 If the problem persists, replace

the cartridge.

1 Insert a print cartridge if it is

missing.

2 Remove and reinsert the

existing print cartridge.

3 If there is still a problem, verify

that the cartridge is an HP 51645 Series cartridge.

4 If the problem persists, replace

the cartridge.

Consider replacing the color cartridge with an HP C6578 Series cartridge.

Black print cartridge low on ink Black print cartridge is running

low on ink.

Print cartridges OK Print cartridges are

operational.

Consider replacing the black cartridge with an HP 51645 Series cartridge.

No problems.

Using and Caring for Your Print Cartridges

Replacing Print Cartridges

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for your printer are:

Black HP 516

Tri-Color HP C6578 Series

Note: When a print cartridge runs out of ink, leave the empty cartridge in

the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle.

To replace a print cartridge:

To access the print cartridge

cradle, press the Power Button to turn on the printer.

2 Open the top cover. The cradle

moves to an accessible position.

45 Series

Cartridge

Cradle latch

Warning

3 Raise the cradle latch.

4 Lift the print cartridge out and

discard it.

Keep print cartridges out of the reach of children.

Using and Caring for Your Print Cartridges

5 Remove the replacement print cartridge from its packaging and carefully

remove the protective vinyl tape.

Do NOT touch the ink nozzles

Do NOT touch or remove the copper contacts

Black

Tri-Color

Remove the protective vinyl tape

Warning

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching

these parts will result in clogs, ink failure, and bad electrical connections. Also, do NOT remove the copper strips; these are required electrical contacts.

6 Push the print cartridge firmly, straight down into the print cartridge cradle.

7 Close the cradle latch. When the latch is fully closed, you will hear a click.

8 Load plain white paper in the IN tray.

9 Close the top cover, then a calibration page will print.

Note: Any time you install a new print cartridge, the printer software prints

a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test.

10 If the Print Cartridge Status Light continues to blink after you install the

new print cartridge, check the part number on the print cartridge to ensure you installed the correct one.

Using and Caring for Your Print Cartridges

Storing Print Cartridges

To maintain excellent print quality from your print cartridges:

•

Keep all print cartridges in their sealed packages, at room temperature (60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.

•

Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged.

•

Store unsealed print cartridges in an airtight plastic container.

•

Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position.

Warning

Only use the Power Button on and off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure.

on the front of the printer to turn the printer

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ed kitft ghocknor

Using and Caring for Your Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks.

If You See Missing Lines or Dots...

Clean the print cartridges from the HP DeskJet Toolbox by doing the following:

1 Open the HP DeskJet Toolbox. See page 8 for instructions on how to find it.

2 Click Clean the Print Cartridges and follow the on-screen directions.

Note: Unnecessary cleaning wastes ink and shortens the life of the

print cartridge.

If You See Ink Streaks...

Caution

Clean the print cartridges and the print cartridge cradle by following the instructions below.

1 Open the HP DeskJet Toolbox. See page 8 for instructions on

how to find it.

2 Click Clean the Print Cartridges and follow the on-screen

directions. If this does not prevent streaks, follow the instructions for “Manually Cleaning the Print Cartridges” on the next page.

Be careful not to get ink on your hands or clothing.

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges.

Manually Cleaning the Print Cartridges

1 Press the Power Button to turn the printer on, then lift the top cover.

2 After the print cartridges move into an accessible position, unplug the power

cord from the back of the printer.

Warning

Caution

Keep new and used print cartridges out of the reach of children.

3 Remove the print cartridges and set them on a piece of paper with the ink

nozzle plate facing up.

Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts.

4 Dip a clean cotton swab into distilled water and squeeze any excess water from

the swab.

5 Clean the face and edges of the

print cartridge as shown. Do NOT wipe the nozzle plate.

Do NOT clean nozzle plate

6 Inspect the cartridge for fibers on

the face and edges. If fibers are still present, repeat the cleaning process.

Clean

7 Repeat the cleaning process for the other print cartridge.

Caution

Once you’ve removed the print cartridges, make sure that they are not outside of the print cartridge cradle longer than 30 minutes.

Using and Caring for Your Print Cartridges

Manually Cleaning the Print Cartridge Cradle

1 Using clean, moistened swabs, wipe

the underside of each wall of the cradle.

2 Repeat until no ink residue is seen

on a clean swab.

3 Reinsert the print cartridges, then

close the printer’s top cover.

4 Load paper into the IN tray.

5 Reinsert the electrical power cord

into the back of the printer.

6 Print a test page. From the HP

Toolbox, click Print a Test Page.

Cradle wall

Note: If streaking still appears, repeat the procedure until the

test printout is clean. You will find additional maintenance tips at:

http://www.hp.com/support/home_products

Damage Resulting from Refilling the Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges.

Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties.

Note: When buying replacement print cartridges, check the part numbers

carefully. The print cartridge numbers for your printer are:

Black HP 516

Tri-Color HP C6578 Series

45 Series

Getting Help When Things Go Wrong

Troubleshooting Tips

It’s frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it.

Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section:

The printer software won’t install, what’s wrong? See pages 33–35.

Why won’t it print? See pages 36–39.

What do the flashing lights mean? See page 40.

Is there a problem with your printout? See pages 41–44.

The printer software won’t install, what’s wrong?

What is the problem? Possible cause To solve the problem…

I inserted a CD, but the computer couldn’t read it.

• The CD wasn’t properly inserted.

• The CD player may be damaged.

• The CD may be damaged.

1 Reinsert the CD and try again. If this

doesn’t solve your problem…

2 Try inserting a CD that you know works.

If that CD doesn’t work, you may need to replace your CD player.

3 If other CD’s work but the printer software

CD doesn’t, you may have a damaged CD. You can download the printer software from an HP web site (see page 45 for web site addresses).

4 If you don’t have Web access, contact

HP Customer Care. See page 47, to locate the phone number nearest you.

Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem? Possible cause To solve the problem…

The software did not install correctly.

• There may be a conflict with your virus protection program.

• There may be a conflict with another software program.

• Your printer software didn’t install properly.

1 Uninstall your printer software.

For Windows 95, 98, or NT 4.0

a Make sure the printer software CD is

inserted into the CD-ROM drive.

b Select Start Run. c Click Browse, then go to the CD icon. d Click Open, then click OK. e When the opening screen for the

software installation appears, select

Remove HP DeskJet 950C Series software.

If you are running Windows 3.1x:

a In the Program Manager, select

File Run.

b Type the letter of the computer’s

CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK.

c When the opening screen for the printer

software installation screen appears, select Remove HP DeskJet 950C

Series software.

2 Close any virus protection programs that

are active. To close (exit) the program, choose either Step a or b:

a Right-click on the virus protection

program icon and select Disable.

b Click the X in the upper right corner of

the program’s operating window.

3 Exit all of your software programs.

(See 2b above.)

4 Reinstall the printer software. See the

“Install Printer Software” step on the Quick Start Poster or see page 49 in this User’s Guide.

If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47.

Getting Help When Things Go Wrong

The printer software won’t install, what’s wrong? continued

What is the problem? Possible cause To solve the problem…

When I connect a USB cable between the printer and my computer, an “Unknown device” message appears.

When I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message did not appear.

• Static electricity has built up in the cable between your computer and printer.

• You may have a defective USB cable.

You may not be using Windows 98.

You may not have USB enabled.

1 Disconnect the USB cable from your

printer.

2 Unplug the printer from its power cable. 3 Wait approximately 30 seconds. 4 Plug the power back into the printer. 5 Plug the USB cable back into the printer. 6 If “Unknown device” continues to appear in

the “New hardware found” dialog, replace the USB cable or use a parallel cable.

Make sure Windows 98 is running and your computer is connected using a USB cable. If you do not have Windows 98, you need to use a parallel cable.

1 In Windows 98, click Start Settings

Control Panel.

2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the plus ( + ) icon next to the Univer-

sal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB.

5 If you cannot enable USB, you can always

use a parallel cable to connect your printer to your computer.

Your USB cable may not be connected properly.

1 Disconnect and then reconnect the USB

cable from your printer.

2 Make sure that it is securely attached.

Getting Help When Things Go Wrong

Why won’t it print?

What is the problem? Possible cause To solve the problem…

No page came out

of the printer.

Power may be off or there may be a loose connection.

You may not have any paper in the IN tray.

The printer’s top cover may be open.

A problem may exist with one of the print cartridges.

The printer may be slow.

The printer is waiting for you to press the Resume Button .

There may be a paper jam. 1 Pull the paper out of either the IN tray or

1 Make sure the power is on. 2 Make sure that all cable connections

are secure.

Double-check that the media is placed in the IN tray correctly.

Close the printer’s top cover.

If the Print Cartridge Status Light is blinking, lift the printer’s cover, and check the Print Cartridge Status. Verify that the print cartridges are installed properly. See page 27.

If the Power Light is blinking, the printer is in the process of printing. Be patient.

If the Resume Light is flashing, press the Resume Button .

the OUT tray.

2 Press the Resume Button on the front of

the printer.

3 If you were printing labels, make sure a

label did not become unglued from the label sheet while going through the printer.

4 If the paper jam has cleared, print your

document again.

5 If the paper jam hasn’t cleared, open the

Rear Access Door by turning the knob (counter-clockwise) and removing the door.

6 Pull the jammed paper out of the printer,

then replace the Rear Access Door.

The Rear Access Door may be missing.

1 Insert the Rear Access Door. 2 Print your document again.

Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem? Possible cause To solve the problem…

A blank page came

out of the printer.

You may be out of ink.

You may have forgotten to remove the vinyl tape from the print cartridge.

You may be trying to print a fax.

1 Lift the printer cover and check the Print

Cartridge status icons to make sure you are not out of ink. See “Print Cartridge Status” on page 25.

2 If you are out of ink, replace the print

cartridge. See “Replacing Print Cartridges” on page 27.

3 Print your document again.

Make sure you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 27.

1 Save the fax in a graphic format, such as

TIFF.

2 Place it in a word processing document and

print it from there.

Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem? Possible cause To solve the problem…

I have a USB cable, and when I try to print I get a message saying “There was an error writing to LPT1.”

My printer is connected with a USB cable through another USB device or hub and when I try to print I get a message saying “There was an error writing to <name of USB port>.”

You may not have plugged your USB cable in before installing the software.

Your printer may not be getting good data from the other device or hub.

1 Disconnect the USB cable from your

printer.

2 Insert the printer software CD (or Disk 1 if

you have diskettes) into your computer.

3 Click Start Run. 4 Browse the CD, select Setup, then click

Open.

5 The setup.exe file will appear in the dialog

box. Click OK.

6 Select the Remove HP DeskJet 950C

Series software option to remove the

software.

7 Connect the USB cable to your printer

again. The USB installation screen should appear again.

8 Repeat the “Install USB software” step. See

your Quick Start Poster or page 50 in this User’s Guide.

Connect the printer directly to the USB port on the computer.

Getting Help When Things Go Wrong

Why won’t it print? continued

What is the problem? Possible cause To solve the problem…

The printer is really slow. Your computer may have less

than the minimum system requirements.

Too many software programs may be running at the same time.

You may be using outdated printer software.

You may be printing a complex document containing graphics or photographs.

You may have chosen 2400 dpi by disabling PhotoREt.

1 Check the amount of RAM and processor

speed in your computer. See “System Requirements” on page A- 5.

2 Free up some space on your hard drive.

Having less than 100MB of free space on your computer’s hard drive can mean longer processing times.

Close all unnessary software programs.

Check the printer driver you are using. Be sure to check HP’s web site for the most recent software updates (see page 45 for web site addresses).

Be patient.

1 If you meant to disable PhotoREt, be

patient.

2 If you didn’t mean to disable PhotoREt, go

to the Setup tab and click PhotoREt. See “Setup Tab” on page 6.

You may be using a USB cable and other USB devices are in use.

You may be trying to print a photo.

1 Attach the printer’s USB cable directly to

the computer, rather than at the end of a daisy chain.

2 Avoid using other devices in the daisy

chain while printing.

Enable Hardware ECP to speed photo printing.

1 Open the HP DeskJet Toolbox (see

page 8).

2 Click on the Configuration tab. 3 Check Attempt to Use Hardware ECP. 4 Apply your changes and try printing your

photo again.

Getting Help When Things Go Wrong

What do the flashing lights mean?

What is the problem? Possible cause To solve the problem…

The Power Light is flashing.

The Resume Light is flashing.

The Print Cartridge Status Light is flashing.

Your printer may be receiving data.

You may be out of paper.

Be patient.

1 Insert paper. 2 Press the Resume Button .

You may have a paper jam.

1 Pull the paper out of either the IN tray or

the OUT tray.

2 Press the Resume Button on the front of

the printer.

3 If you were printing labels, make sure a

label did not become unglued from the label sheet while going through the printer.

4 If the paper jam has cleared, print your

document again.

5 If the paper jam hasn’t cleared, open the

Rear Access Door by turning the knob (counter clockwise) and removing the door.

6 Pull the jammed paper out of the printer,

then replace the Rear Access Door.

You may be printing a twosided document by hand and the first side has finished printing.

The top cover may be open. Close the top cover.

1 Follow the on-screen directions for how to

insert the paper.

2 Press the Resume Button .

All of the lights are flashing.

There may be a problem with one of the print cartridges.

The printer may need to be reset.

See “Print Cartridge Status” on page 25.

1 Press the Power Button to turn the printer

off. Then press the Power Button again to turn the printer back on.

2 If that doesn’t solve the problem, press the

Power Button to turn the printer off.

3 Unplug the printer. 4 Plug the printer back in. 5 Press the Power Button to turn the printer

on.

Getting Help When Things Go Wrong

Is there a problem with your printout?

What is the problem? Possible cause To solve the problem…

Parts of the document are missing or are in the wrong place.

Paper may not be loaded correctly.

You may have selected the wrong paper orientation.

You may have selected the wrong paper size.

You may have selected the wrong margins.

You may have accidentally left Poster Printing on.

You may be using the Photo Tray and the tray has not been calibrated.

1 Make sure the media is correctly oriented

in the IN tray.

2 Make sure the paper guides fit snugly

against the media.

Make sure you have selected the correct orientation (portrait or landscape) on the

Features tab. See “Features Tab” on page 7

Make sure you have selected the correct paper size in the Setup tab. See “Setup Tab” on page 6.

Make sure the margins are within the printable area. See “Minimum Printing Margins” on page A- 5.

Uncheck Poster Printing in the Features tab. See “Features Tab” on page 7.

Go to the Printer Services tab of the

HP Toolbox and select “Calibrate the

Photo Tray.”

Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem? Possible cause To solve the problem…

Print quality is poor.

You may not be using the best media.

You may be printing on the wrong side of the media.

You may not have selected the correct paper type in the printer software.

You may be printing in Draft mode.

If you have smearing, you may be using too much ink.

You may be printing in grayscale.

• Make sure that you are using media intended for HP DeskJet printers.

• Print quality is dramatically improved if you print on paper specifically designed for a certain output (photographs, for example), rather than using plain paper.

Make sure that the media is loaded print side down.

Make sure that you have selected the correct paper type in the Setup tab. See “Setup Tab” on page 6.

Click Normal or Best instead of Draft on the Setup tab. See “Setup Tab” on page 6.

1 Click Normal or Draft instead of Best on

the Setup tab. See “Setup Tab” on page 6.

2 Reduce the amount of ink by going to the

Advanced tab and using the Ink Volume

slider. See “Advanced Tab” on page 7.

3 Increase the dry time by going to the

Advanced tab and using the Dry Time

slider. See “Advanced Tab” on page 7.

Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 7.

You may be running out of ink.

You may need to clean the print cartridges.

1 Check the print cartridges status. See “Print

Cartridge Status” on page 25.

2 If you are running out of ink, replace the

print cartridge. See “Replacing Print Cartridges” on page 27.

See “Cleaning Print Cartridges” on page 30.

Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem? Possible cause To solve the problem…

Print quality is poor.

(continued)

Banners aren’t

printing correctly.

You may have forgotten to remove the vinyl tape from the print cartridge.

Your print cartridges may be out of alignment.

You may have forgotten to raise the OUT tray.

You may have forgotten to select Banner in the printer software.

You may have problems with the paper.

Make sure that you have removed the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 27.

If the color and black ink aren’t lining up on the printed page, go to the HP Toolbox and click Calibrate the Printer. See “Printer Services Tab” on page 8.

Make sure that the OUT tray is up.

Make sure that you have selected Banner on the Setup tab. See “Setup Tab” on page 6.

• If several sheets feed into the printer together, unfold and refold the paper.

• If paper doesn’t feed into the printer correctly, be sure that the unattached edge of the banner paper stack is toward the printer (see page 20).

• If the paper creases going through the printer, the paper might be unsuitable for banner printing.

You may have problems with your banner software.

For Windows 95, 98, and NT 4.0

• If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See Release Notes by clicking Start Programs HP DeskJet

950C Series.

For Windows 3.1x

• If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See the Release Notes in the HP DeskJet 950C Series Program Group.

Getting Help When Things Go Wrong

Is there a problem with your printout? continued

What is the problem? Possible cause To solve the problem…

Photos aren’t printing correctly when I use the Photo Tray.

You may not have fully engaged the Photo Tray.

You may not have inserted the photo media correctly.

You may not have selected the appropriate Paper Type or Paper Size.

You may not have selected

Best print quality.

1 Push the Photo Tray Button down and

slowly slide it toward the printer.

2 Stop when you feel resistance. Pushing too

far may crease your photo paper.

Insert the photo media glossy side down.

1 Go to the Setup tab in the printer

software. See “Setup Tab” on page 6.

2 Select HP Premium Plus Photo Paper,

Glossy as the Paper Type.

3 Select Photo 4 x 6 in., 102 x 152 mm (with

tear-off tab) as the Paper Size.

4 Click Apply, and then OK. 5 Print your document.

1 Go to the Setup tab in the printer software.

See “Setup Tab” on page 6.

2 Select Best print quality.

Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer

Care Online is a great place to go for answers to

questions about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

Spanish:

http://www.hp.com/cposupport/es

Simplified Chinese:

http://www.hp.com.cn/go/support

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to

HP Customer Care User Forums and HP Customer Care Email.

HP Customer Care User Forums

They’re friendly. They’re informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Getting Help When Things Go Wrong

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•

Download the printer software by accessing the

HP Customer Care Online web site. See “HP

Customer Care Online” on page 45 for the addresses of the HP web sites.

•

If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make

diskettes of your printer software and follow

the on-screen instructions.

•

If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•

If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products. If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•

If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 45), call the HP Customer Care Center (see page 47) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

Getting Help When Things Go Wrong

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, longdistance charges may apply. Before placing a call for help, please make sure that:

1 You have checked your Quick Start Poster

and this User’s Guide for installation and troubleshooting tips.

2 You have checked HP Customer Care Online

(see page 45) for product help.

If you cannot solve your problem using the

above, then call an HP service technician while you’re in front of your computer and printer. Before you call, be sure you have the following information:

•

Your printer’s serial number (the label is on the printer’s bottom).

_______________________________

•

Your printer’s model number (the label is on the front of the printer).

_______________________________

•

The model of the computer. _______________________________

•

The version of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_______________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer

Care Center phone number:

Africa/Middle East 41 22/780 41 11 Argentina (541) 778-8380 Australia +61 3 8877 8000 Austria 43 (0) 660 6386 Belgium (Dutch) 32 (0)2 62688 06 Belgium (French) 32 (0)2 62688 07 Brazil 55 11 011 829-6612 Canada (905) 206-4663 Chile 800 36 0999 China 8610-65645959 Czech Republic 42 (2) 471 7321 Denmark 45 (0) 39 294099 Finland 358 (9) 2034 7288 France 33 (0) 143623434 Germany 49 (0) 180 532 6222 Greece 30 1 689 64 11 Hong Kong (800) 96 7729 Hungary 36 (1) 252 4505 India 91 11 682 60 35 Indonesia 6221 350 3408 Ireland 353 (0) 1662 5525 Israel 972-9-9524848 Italy 39 (0) 2 264 10350 Japan, Osaka 81 6 6838 1155 Japan, Tokyo 81 3 3335-8333 Korea 02 3270 0700 Malaysia 03 2952566 Mexico D.F. 258 9922 Mexico, Guadalajara 01 800 472 6684 Middle East/Africa 41 22/780 41 11 Netherlands 31 (0) 20 606 8751 New Zealand (09) 356-6640 Norway 47 (0) 22 116299

Getting Help When Things Go Wrong

Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 Taiwan 886 2-2717-0055 Thailand (66-2) 661 4011 Turkey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.S. (208) 344-4131 Venezuela 800 47 888 Venezuela, Caracas 207 8488

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. (HP Customer

Care Online help (see page 45) on the internet is

still available for free!)

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•

Consult your reseller to get extended coverage.

•

If your reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

•

For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

•

For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

•

If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see page 54, Printer), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the regular long-distance charges may apply.

More About Your Printer

Setup Instructions

Using a Parallel Cable

Connect the parallel cable.

A parallel cable, such as the HP IEEE 1284Compliant Parallel Interface Cable (part number C2950A), must be purchased separately.

2 Plug in electrical power cord. 3 Load white paper, printable side down. 4 Insert print cartridges.

a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges.

Do NOT touch or remove copper strip on

print cartridges.

c Open top cover, then insert print

cartridges.

d Close cartridge cradle latches, then close

the printer’s top cover. Printer will print a calibration page.

e Browse to the CD icon .

f Click on Setup.

g Click on Open. h Setup file appears in the Run dialog box.

Click OK.

5 Install printer software.

Windows 95, 98, and NT 4.0:

a Turn on your computer and wait for

Windows to start.

b Insert the HP Printer Software CD into

your CD-ROM drive. If a New Hardware Found dialog box appears, click Cancel.

c Select Start Run. d Click Browse.

i Follow on-screen instructions to install

your printer software.

Windows 3.1x:

a Turn on your computer and wait for

Windows to start.

b In Program Manager, select File Run. c Type the letter of the computer’s

CD-ROM drive, followed by setup.exe (for example, if you are installing from your CD in drive D, type D:\setup.exe) then click OK.

d Follow on-screen instructions to install

your printer software.

More About Your Printer

Using a USB Cable (Requires

Windows 98)

Plug in electrical power cord.

Do NOT plug in the USB cable yet.

2 Load white paper, printable side down. 3 Insert print cartridges.

a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges.

Do NOT touch or remove copper strip on

print cartridges.

c Open the printer’s top cover, then insert

print cartridges.

d Close cartridge cradle latches, then close

the printer’s top cover. Printer will print a calibration page.

6 Install USB software.

a Click Next. b Click Next. c Check Specify a Location, then click

Browse.

d Double-click on the CD icon, then click

on the win98usb folder, then click OK.

4 Insert printer software CD.

a Turn on your computer and wait for

Windows 98 to start.

b Insert the HP Printer Software CD into

your CD-ROM drive.

Note: Your printer software will not

start until after you have connected

the USB cable.

5 Connect USB cable.

• You can connect to any USB port.

• If the New Hardware Found Wizard dialog

box does not appear after you plug in the USB cable, see page 35 for more information.

• A USB cable, such as an HP

USB-Compliant Interface Cable (part number C6518A), should be purchased separately.

e Click Next.

Note: The drive letter may be

different on your system.

f Click Next. g Click Finish.

7 Install printer software.

a Click Next. b Follow on-screen instructions to install

your printer software.

Note: If you have problems

installing, see pages 33–35 in this User’s Guide.

More About Your Printer

Specifications

DeskJet 950C model no. C6428A DeskJet 952C model no. C6428B

Print Technology

Drop-on-demand thermal inkjet printing

Black Text Print Speed

Draft: 11 pages per min.

Mixed Text with Color Graphics Print Speed

Draft: 8.5 pages per min.

Black TrueType™ Text Resolution (depends on paper type)

Draft: 300 x 600 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

Color Resolution (depends on paper type)

Draft: 300 x 600 dpi Normal: PhotoREt Best: PhotoREt

Software Compatibility

MS Windows compatible MS-DOS software programs

Duty Cycle

3,000 pages per month

Memory

4MB built-in RAM

Buttons/Lights

Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light

I/O Interface

Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Universal Serial Bus

✽

✽✽

Weight

5.94 kg (13.1 lb) without print cartridges

Dimensions

440 mm wide x 196 mm high x 370 mm deep

17.32 in wide x 7.72 in high x 14.56 in deep

Operating Environment

Maximum operating temperature: 41 to 104˚F, 5 to 40˚C Humidity: 5 to 80% RH noncondensing Recommended operating conditions for best print quality:

˚F or 15 to 35˚C

✽

59 to 95 20 to 80% RH noncondensing Storage temperature: -40 to 140

˚F, -40 to 60˚C

Power Consumption

2 watts maximum when off 4 watts average non-printing 25 watts average when printing

Power Requirements

Input Voltage: 100 to 240 VAC (±10%) Input Frequency: 50/60 Hz (+3 Hz)

Automatically accommodates the world-wide range of AC line voltages and frequencies.

Declared noise emissions in accordance with ISO 9296

Sound power level, LWAd (1B=10dB):

5.9 B in normal mode. Sound pressure level, LpAm (bystander positions): 46 dB in normal mode.

Alignment

Vertical: +/- .058 mm (.002 in.) in normal mode Skew: +/- .152 mm (.006 in.) on plain paper

+/- .254 mm (.010 in.) on HP transparency films

Media Weight

Paper:

U.S. Letter

Legal Envelopes: 75 to 90 g/m Cards: 110 to 200 g/m Banner Paper: 60 to 90 g/m

60 to 90 g/m 75 to 90 g/m

(16 to 24 lb)

(20 to 24 lb)

(110 lb index max.)

(16 to 24 lb)

✽

Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.

✽✽

A High Resolution Mode of 2400 x 1200 dpi is also available by unchecking PhotoREt when a photo paper type is selected.

More About Your Printer

Media Handling

Sheets: up to 100 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 30 cards Greeting cards: up to 5 cards Transparencies: up to 25 Labels: up to 20 sheets of labels (use only U.S.

letter- or A4-sized sheets) OUT tray capacity: up to 50 sheets Photo Tray capacity: up to 24 sheets

Media Size

Paper:

U.S. Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 279 mm (7.25 x 10.5 in.) A4 210 x 297 mm A5 148 x 210 mm B5-JIS 182 x 257 mm

User Defined:

Width 77 to 216 mm (3.0 to 8.5 in.) Length 127 to 356 mm (5.0 to 14 in.)

Banner:

U.S. Letter 216 x 279 mm (8.5 x 11 in.) A4 210 x 297 mm

Envelopes:

U.S. No. 10 105 x 241 mm (4.3 x 9.5 in.) Invitation A2 111 x 146 mm (4.37 x 5.75 in.) DL 220x110 mm C6 114x162 mm

Index/Greeting Cards: 76 x 127 mm (3 x 5 in.)

102 x 152 mm (4 x 6 in.)

127 x 203 mm (5 x 8 in.) A6: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels:

U.S. Letter 216 x 279 mm (8.5 x 11 in.) A4 210 x 297 mm

Transparencies:

U.S. Letter 216 x 279 mm (8.5 x 11 in.) A4 210 x 297 mm

Photo (with tear-off tab) 102 x 152 mm (4 x 6 in.)

Language codes

The language codes for locating the dosread.txt file on the printer software CD are listed below. This text file is in the \<language

code>\djcp\ directory on the CD.

Language Code

Chinese, Simplified chs Chinese, Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Korean kor Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha

More About Your Printer

Legal Information

Regulatory Notices

Hewlett-Packard Company

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

For further information, contact:

Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (415) 857-1501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and the receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

LED Indicator Statement

The display LEDs meet the requirements of EN 60825-1.

More About Your Printer

Limited Warranty Statement

HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that

the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to

a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise

as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided

or supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or

a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice

of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective

product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until

the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new,

provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the

covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer.

Duration of

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce

such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

HP Year 2000 Warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement stated above, HP warrants that this HP Product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first centuries, and the years 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g. hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration of the Year 2000 warranty extends through January 31, 2001.

Index

2400 dpi 6, 51

accessories iii, A-6 adjusting color 7 Advanced tab 7

banners

ordering printing 2, 20–21 problems 43 software compatibility 43 specifications 51

Best mode 6, 51 book binding 22 borders 7 buttons

Apply Cancel 1, 6, 51 Factory Settings 6 Help 6 OK 6 Power 1, 27, 29, 31, 40, 51 Resume 1, 18, 36, 40, 51

A-7

cables

connecting ordering A-6 parallel iii recommended iii USB iii

calibrating printer 8, 43 Cancel button 1, 51 capacity, paper tray iii cards

printing specifications 51, A-5, A-7

cleaning

print cartridge cradle print cartridges 31 printer 3

color

brightness grayscale 7 printing iii, 7

14–15

saturation 7 settings 7 tone setting 7

color resolution 51 Color tab, Windows 3.1x A-3 Configuration tab 8 copies, printing multiple 7 Customer Care 45 customer support 45

DeskJet Toolbox

accessing Configuration tab 8 Estimated Ink Levels tab 8 How Do I? tab A-4 Printer Services tab 8 Windows 3.1x A-4

dialog boxes

HP Printer Properties

door, rear access 36, 40 DOS, printing iv dpi, 2400 printing

PhotoREt

Draft mode 6, 51 drivers, see printer software dry time, increasing duty cycle 51

electronic appendix iii, iv electronic User’s Guide iv, 9 energy usage 51 envelope slot 2 envelopes

printing single printing stack 12–13 specifications 51, A-5

Estimated Ink Levels tab 8

12–13

Factory Settings button 6 fax printing, problems 37 features iii Features tab 7

Windows 3.1x A-2

getting help, see help grayscale greeting cards

7, 42

14–15

printing specifications 52, A-5

help

customer electronic iv HP Customer Care 45–48 information sources iv right-click iv, 6 technical support 45 user forums iv web sites iv

high resolution printing

2400 dpi Best 6

How Do I? tab, Windows 3.1x A-4 HP Customer Care 45–48

I/O interface 51 icons, print cartridge status 26 IN tray

capacity of use 2

index cards

printing specifications 52, A-5 tray capacity 52

ink

drying time Estimated Ink Levels tab 8 ordering A-6 part numbers 8 replacing 27 streaking 30 supplies A-6 volume 7, 42

ink cartridges

cleaning damage from refilling 32 Light 28

14–15

30–31

ordering A-6 part numbers 27 problems 29, 30 replacment 27 status 25 storing 29 using 29

installing

parallel cable printer software 33, 34 problems 33, 34 software 33 USB cable 35

iron-on transfers

ordering printing 16–17

A-7

jams, see paper jams

labels

paper jams with printing 16–17 specifications 52 tray capacity 52

landscape orientation 7, 41, A-2 lights

Online Power 1, 51 Print Cartridge Status 1, 25, 28 Resume 1, 51

Low on Ink

checking ink level print cartridge status light 25,

8, 25

maintenance

print cartridges printer 3

margins, minimum printing A-5 media, see paper metric paper sizes mirror image 7 modes

2400 dpi Best 51

Draft 51 Normal 51 printing speeds 51

multiple copies 7 multiple papes per sheet

page borders

Normal mode 6, 51

online support, web site iv operating environment 51 ordering

parts and accessories supplies A-6

orientation 7 OUT tray 2

A-8

paper

adjusting paper guides printing on different types 9 specifications 51, A-5 supplies A-7 User Defined Size 52 weight, recommended 51

paper guides 2 paper jams, clearing 36, 40 paper orientation

landscape portrait 7, 41, A-2

paper sizes

resizing to fit selecting 6 specifications 52, A-5 User Defined 52

paper trays

adjusting paper guides capacity iii, 52 envelope slot 2 IN tray 2 OUT tray 2 photo 3, 10 positions 2

paper types, selecting 6 parallel cable setup 49

7, 41, A-2

parts

numbers ordering A-6 supplies A-6

photo tray iii, 3, 10 photographs

printing tray iii, 3, 10

portrait orientation 7, 41, A-2 posters, printing 20–21 Power

button consumption 51 cord iii cord, ordering A-6 light 51

previewer 7 print cartridge status 25

icons 26

Print Cartridge Status light 51

print cartridges

cleaning damage from refilling 32 light 28 low on ink 26 ordering A-6 part numbers 8, 27, 32, A-6 problems 28, 29 recommended temperatures

A-6

10–11

30–31

replacement 27 status 25 status light 1 storing 29 using 29

print in grayscale 7 print margins A-5

print order 7 print problems, see problems print quality

2400 dpi 6, 51 Best 6 Draft 6 improving 42 Normal 6 problems 42, 44 using refilled print cartridges

iii

print settings

changing current 6 factory 6 selecting 6 software 4 tabs 6

printer

accessories buttons 1 cable, parallel iii, 35, 49, A-6 cable, USB iii, 35, 38, 39, 50,

iii, A-6

A-6

calibration 8 cleaning 3 connections 36 driver updates, see printer

software, updates

drivers, see printer software Lights

maintenance 3 paper trays 52 parts A-6 recommended cables iii setting up iii settings 4 smudges on 3 software 4, 46 software updates 46 specifications 51 trays 2

Printer Properties dialog box

Windows 3.1x Windows 95, 98, NT 4.0 4

Printer Services tab 8 printer settings, see print settings printer software

basic use downloading 46 how to access 4 installation for Windows 3.1x

A-1

installation for Windows 95, 98,

installing with parallel cable

installing with USB cable 50 print settings 6 printer properties 6 problems installing 33 settings 6 tabs 6 updates iv, 46

printing

2400 dpi banners 20–21 book 22–23 borders 7 business cards 14–15 cards 14–15 color 7 envelopes, single 12–13 envelopes, stack 12–13 faxes 37 from last page 7 grayscale 7 greeting cards 14–15 in DOS A-1 in Windows 3.1x A-1 in Windows 95, 98, NT 4 index cards 14–15 iron-on transfers 16–17 labels 16–17 mirror image 7 multiple copies 7 multiple pages per sheet 7 orientation 7 photographs 10–11 posters 20–21 quality 28, 42 tablet 22–23 transparencies 18–19 two-sided, book 7, 22–23 two-sided, tablet 7, 22–23

printing problems, see problems problems

banner printing blank page came out of printer

6, 51

CD, not reading 33 error writing to USB port 38 fax 37 flashing lights 40 help 33 ink streaks 30 installing printer software 34 jam 36 lights flashing 40 LPT1 error 38 missing lines or dots 30 no page not came out 36 output 41, 42 page did not print 36 paper jam 36 parts of output in wrong place

parts of output missing 30, 41 photo tray 44 photos 44 power light flashing 40 print cartridge status light

flashing

print cartridges 29 print quality 42, 44 printing 36–44 resume light flashing 40 slow printer 39 software installation 34 software, not reading 33 too much ink 42 USB 35, 38

quality iii

See print quality

Quick Start Poster

A-6

ordering

rear access door

removing replacment parts A-6

regulatory notices 53 release notes iv requirements, system A-5

36, 40

resolution

2400 dpi best 6, 51 color 51 draft 6, 51 normal 6, 51 specifications 51

Resume button 51 Resume light 51

6, 51

Scale to Fit 6 selecting

paper size paper type 6 print settings 6

Services

calibrate the printer clean print cartridges 8 electronic User’s Guide 8 tab 8 test page 8 toolbox 8

Services tab 8

Windows 3.1x A-3

setting up printer iii settings, see print settings setup

parallel cable problems 33–35 USB cable 50

Setup tab 6

Windows 3.1x A-2

single envelope slot 2 size

media Scale to Fit 6 selecting settings 6 User Defined Paper Size 6, 52

software compatibility 51 software, see printer software specifications speed, printing 51 status, Print Cartridge Status light 1 streaking ink 30 stuck paper, see paper jams

51, A-5

A-6

supplies

ordering A-6 paper and other media A-7 part names and numbers A-6

system requirements A-5

tablet binding 22–23 tabs

Advanced Configuration 8 Estimated Ink Levels 8 Features 7 How Do I? A-4 Printer Services 8 Setup 6

technical support 45 Toolbox, DeskJet 8, A-4 transfers

printing

transparencies

ordering printing 18–19 specifications 52

trays

adjusting length and width capacity 52 envelope slot 2, 12 IN tray 2, 52 OUT tray 2, 52 photo 2, 10 positions 2 use 2

troubleshooting, see problems two-sided printing

16–17

A-7

7, 22

Universal Serial Bus, see USB updates for software USB

cable setup enabling 35 hubs 35 inscreasing speed 39 installation 35, 50 problems 35, 38, 39

User’s Guide, electronic iv User’s Guide, ordering A-6

warranty

extensions statement 54

web sites iv, 32, 33, A-6, A-8 Windows 3.1x

features printer properties A-1 printing A-1 settings A-2 tabs A-2 toolbox A-4

Windows 3.1

installing in 49

Windows 95, 98, NT

features installing in 49 printer properties 6 printing 5 settings 6 tabs 6 toolbox 8

A-2

Appendix

Printing in Windows 3.1x

Use your printer software to control how and what you print. Print quality, paper size and type, and two-sided printing are just a few of the options available to you in the HP DeskJet 950C Printer Properties dialog box.

Note: Not all features available to Windows 95, 98, and NT users

are available to the 3.1x user.

Windows 3.1x HP DeskJet 950C Printer Properties Dialog Box

1 Click File Print from the software program you are using.

Your software program opens a Print dialog box.

2 From the Print dialog box, click whichever button you see—Properties, Setup,

or Printer. The HP DeskJet 950C Series Printer Properties dialog box opens.

The four tabs located in the HP DeskJet 950C Series dialog box are:

•

Setup (see page A-2)

•

Features (see page A-2)

•

Color (see page A-3)

•

Services (see page A-3)

Simply click a tab, then choose your options.

The standard buttons at the bottom of the HP DeskJet 950C Series dialog box are:

•

Default – Returns all of the tab settings to the factory defaults.

•

OK – Accepts your changes and closes the dialog box.

•

Cancel – Cancels your changes and closes the dialog box.

•

Help – Displays help information.

A-1

Windows 3.1x Setup Tab

Print Quality

• EconoFast - Quick printing

• Normal - Every day printing

• Best - Highest quality

printing

Click Cut Sheet for separated pieces of paper or Banner for connected pages

Windows 3.1x Features Tab

Check here and choose:

• None for single-sided

printing (default)

• Book for binding on

the side

• Tablet for binding on

the top

Choose the best page orientation.

• Click Portrait

• Click Landscape

• Click Flip Horizontal to

reverse the printed image.

Check here to print the last page of your document first, or leave unchecked to print the first page first.

Choose a paper size from the menu

Click Select Paper Type to select from a wide range of paper types.

Click here to choose:

• Number of pages printed per sheet.

• Border on each page on the sheet.

Choose the size of your poster by selecting the number of pages across and down.

Choose the number of copies to print.

A-2

Windows 3.1x Color Tab

Choose Automatic to use the system’s default ColorSmart II settings.

Check here to print in shades of gray.

Windows 3.1x Services Tab

Click the button related to the maintenance task you want to do.

Choose Manual, then

Options to adjust

color intensity.

Use the Services tab to perform routine printer maintenance.

A-3

Windows 3.1x HP DeskJet 950C Toolbox

Use the HP DeskJet 950C Toolbox for finding information and maintaining your printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the Program Manager. The Toolbox has two tabs: How Do I? and

Printer Services. The How Do I? tab is shown

below. The Printer Services tab can be accessed from the HP DeskJet 950C Toolbox by doubleclicking the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager.

You can also access Printer Services from the HP DeskJet 950C Series Printer Properties dialog box (see page A-3). Simply click a tab, then choose an option.

How Do I?

Click a button to read instructions on:

• Replacing the print cartridges

• Loading paper

• Changing print settings

A-4

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area.

When you use nonstandard paper sizes and select the

User Defined Paper Size setting from the Setup tab on the

HP Printer Properties dialog box, the paper width must be between 77 and 215 mm (3 and 8.5 inches) and the paper length must be between 127 and 356 mm (5 and 14 inches).

Letter, Legal, and Executive Paper

Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

A4 Paper

Left: 3.4 mm (0.134 in.) Right: 3.4 mm (0.134 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

A5, B5, and User Defined Paper Size

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

Cards (3 x 5, 4 x 6, 5 x 8, and A6)

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

Hagaki Postcards

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

Envelopes

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.8 mm (0.07 in.) Bottom: 11.7 mm (0.46 in.)

Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)

Left: 3.4 mm (0.134 in.) Right: 3.4 mm (0.134 in.) Top: 0.0 mm (0.00 in.) Bottom: 0.0 mm (0.00 in.)

Banners, Letter (8.5 x 11 in.)

Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 0.0 mm (0.00 in.) Bottom: 0.0 mm (0.00 in.)

Photo with tear-off tab 112 x 152 mm (4 x 6.5 in.)

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 3.2 mm (0.125 in.) Bottom: 3.2 mm (0.125 in.)

DOS margins can vary. See the manual for your specific DOS program for more information.

System Requirements

Be sure your computer meets the following system requirements:

Operating System Minimum Processor Speed Required RAM Required Free Hard Disk Space

Microsoft Windows NT 4.0 Pentium 66 MHz 32 MB 40 MB

Microsoft Windows 95 or 98 Pentium 66 MHz 16 MB 40 MB

Microsoft Windows 3.1x, Enhanced mode only

MS-DOS Version 3.3 or greater 486 4 MB 5MB

✽

If you are printing at 2400 x 1200 dpi, you will need at least 400 MB of free hard disk space.

Pentium 66 MHz 8 MB 40 MB

✽

A-5

Supplies and Accessories

For ordering information see page A-8.

Part Name Part Number

Interface Cables

HP IEEE 1284-Compliant Parallel Interface Cable (with one 1284-A connector for the computer port and one 1284-B connector for the printer port)

2-meter length 3-meter length

HP USB-Compliant Interface Cable

Print Cartridges

Black

Tri-color

Power Cords

U.S., Canada, Brazil, Latin America, Saudi Arabia

Japan Singapore, Malaysia,

Hong Kong South Africa India Argentina Australia China, Taiwan, Philippines Korea Europe, Jordan, Lebanon, North

Africa, Israel, Russia, Baltic countries, Thailand, Indonesia, Caribbean, Latin America

U.K., Middle East

Other Replaceable Parts

DJ950C Series Printer Top Cover Access Door Assembly

DJ950C Series Printer Cleanout Access Door Assembly

Accessories

Two-Sided Printing Module (not available in all countries)

C2950A C2951A

C6518A

45 Series

HP 516 HP 65

78 Series

8120-8900 8121-0021

8121-0026 8121-0020 8121-0025 8121-0019 8121-0018 8121-0024 8121-0017

8121-0023 8121-0022

C6429-60151

C6426-60038

C6463A

Printer Quick Start Posters and User’s Guides

Most HP printer documentation is available for viewing and printing at http://

www.hp.com/support/home_products.

Part Number

Quick Start

Language

Arabic C6428-90001 C6428-90031 Croatian C6428-90002 Czech C6428-90003 C6428-90032 Danish C6428-90004 C6428-90033 Dutch C6428-90005 C6428-90034 English C6428-90006 C6428-90035 Estonian C6428-90007 C6428-90036 Finnish C6428-90008 C6428-90037 French C6428-90009 C6428-90038 German C6428-90010 C6428-90039 Greek C6428-90011 C6428-90040 Hebrew C6428-90012 C6428-90041 Hungarian C6428-90013 C6428-90042 Italian C6428-90014 C6428-90043 Japanese C6428-90015 C6428-90044 Korean C6428-90016 C6428-90045 Lithuanian C6428-90017 C6428-90046 Norwegian C6428-90018 C6428-90047 Polish C6428-90019 C6428-90048 Portuguese C6428-90020 C6428-90049 Romanian C6428-90021 Russian/Cyrillic C6428-90022 C6428-90050 Simplified

Chinese Slovakain C6428-90024 C6428-90052 Slovenian C6428-90025 Spanish C6428-90026 C6428-90053 Swedish C6428-90027 C6428-90054 Thai C6428-90028 C6428-90055 Traditional

Chinese Turkish C6428-90030 C6428-90057

Poster User’s Guide

C6428-90023 C6428-90051

C6428-90029 C6428-90056

A-6

Paper and Other Media

Availability of special media varies by country.

Paper Type/Description

Part Number

HP Bright White InkJet Paper

A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets

C5977A C1825A C5976A C1824A

HP Premium InkJet Paper

A4 (210 x 297 mm), 200 sheets U.S. letter, 200 sheets

C51634Z C51634Y

HP Premium InkJet Heavyweight Paper

A4 (210 x 297 mm), 100 sheets U.S. letter, 200 sheets

C1853A C1852A

HP Professional Brochure & Flyer Paper, Matte

U.S. letter, 50 sheets

C6955A

HP Professional Brochure & Flyer Paper, Glossy

Asian A4 (210 x 297 mm), 50 sheets European A4 (210 x 297 mm), 50 sheets U.S. letter, 50 sheets

C6819A C6818A C6817A

HP Photo Paper, Two-Sided, Satin/Glossy

Asian A4 (210 x 297 mm), 20 sheets European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

C6765A C1847A C1846A

HP Premium Photo Paper, Glossy

Asian A4 (210 x 297 mm), 15 sheets European A4 (210 x 297 mm), 15 sheets U.S. letter, 15 sheets

C6043A C6040A C6039A

HP Premium Plus Photo Paper, Glossy

European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

C6832A C6831A

HP Premium Plus Photo Paper, Matte

European A4 (210 x 297 mm), 20 sheets U.S. letter, 20 sheets

C6951A C6950A

HP Premium Plus Photo Paper, Glossy

European A4 (102 x 152 mm finished

size), 20 sheets

U.S. (4 x 6 in. finished size),

20 sheets

C6945A

C6944A

Paper Type/Description

Part Number

HP Premium Inkjet Transparency Film

A4 (210 x 297 mm), 20 sheets A4 (210 x 297 mm), 50 sheets U.S. letter, 20 sheets U.S. letter, 50 sheets

C3832A C3835A C3828A C3834A

HP Premium InkJet Rapid-dry Transparencies

A4 (210 x 297 mm), 50 sheets U.S. letter, 50 sheets

C6053A C6051A

HP Banner Paper

A4 (210 x 297 mm), 100 sheets U.S. letter, 100 sheets

C1821A C1820A

HP Matte Greeting Cards, White/Quarter-fold

A4 (210 x 297 mm),

20 sheets, 20 envelopes

U.S. letter,

20 sheets, 20 envelopes

C6042A

C1812A

HP Felt-textured Greeting Cards, Ivory/Half-fold

U.S. letter,

20 sheets, 20 envelopes

C6828A

HP Glossy Greeting Cards, White/Half-fold

A4 (210 x 297 mm)

10 sheets, 10 envelopes

U.S. letter,

20 sheets, 20 envelopes

C6045A

C6044A

HP Iron-on T-Shirt Transfers

Asian A4, (210 x 297 mm), 10 sheets European A4 (210 x 297 mm), 10 sheets U.S. letter, 10 sheets

C6065A C6050A C6049A

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers)

C6822A

HP Restickables, Large Square Inkjet Stickers

U.S. letter, 10 sheets (90 stickers)

C6823A

Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales

Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.

A-7

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service.

In the U.S., you can buy supplies and accessories directly from HP at www.hpshopping.com, or call the HP Shopping Village at 1-888-999-4747.

• Argentina: (54 1) 787-7100 Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina

•

Australia/New Zealand: (03) 895-2895

China Resources Bldg. 26 Harbour Road Wanchai, Hong Kong

•

Austria-South-East Area: (43-0222) 25 000, ext. 755

Fax: (43-0222) 25 000, ext. 610 Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieblg. 1 A-1222 Wien

Belgium: 02/778 3092 (or 3090, 3091)

• Fax: 02/778 3076 Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES

•

Brazil: Centro de Informacoes HP

Grande São Paulo: 822-5565 Demais Localidades: 0800-157751 Fax: (011) 829-7116 Centro de Informacoes HP Hewlett Packard Brasil S.A. Caixa Postal 134, Rua Clodomiro Amazonas, 258 CEP 04534-011, São Paulo - SP

• Canada: (800) 387-3154, (905) 206-4725 Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd. 5150 Spectrum Way Mississauga, Ontario L4W 5G1

Toronto: (416) 671-8383

•

Chile: (56 2) 203-3233

Fax: (56 2) 203-3234 Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Los Condes, Santiago, Chile

•

Denmark: 45 99 14 29

Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD

•

Finland: (90) 8872 2397

Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO

•

France: (1) 40 85 71 12

Fax: (1) 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS

•

Germany: 07031-145444

Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN

•

International Sales Branch: (41) 22 780 4111

Fax: (41) 22 780-4770 Hewlett-Packard S. A., ISB 39, rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE

•

Italy: 02/9212.2336/2475

Fax: 02/92101757 Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)

•

Japan: (03) 3335-8333

Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585

•

Latin America Headquarters: (305) 267-4220

Fax: (305) 267-4247 5200 Blue Lagoon Drive, Suite 950 Miami, FL 33126

•

Mexico: (52 5) 258-4600

Fax: (54 1) 258-4362 Hewlett-Packard de México, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.

A-8

• Netherlands: 0 33 450 1808 Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT

• Norway: 22735926 Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo

•

Spain: 1 6 31 14 81

Fax: 1 6 31 12 74 Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid

•

Sweden: 8-4442239

Fax: 8-4442116 Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA

•

Switzerland: 056/279 286

Fax: 056/279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN

•

United Kingdom:

+44 1765 690061 Fax: +44 1765 690731 Express Terminals, 47 Allhallowgate Ripon, North Yorkshire

• +44 181 568 7100 Fax: +44 181 568 7044 Parts First, Riverside Works Isleworth, Middlesex, TW7 7BY

• +44 1734 521587 Fax: +44 1734 521712 Westcoast, 28-30 Richfield Avenue Reading, Berkshire, RG1 8BJ

•

United States: (800) 227-8164

•

Venezuela: (58 2) 239-4244/4133

Fax: (58 2) 207-8014 Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050

Elsewhere in the world

• Hewlett-Packard Company

Intercontinental Headquarters, 3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.

A-9

Environmental Statement

Hewlett-Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life.

Reduction and Elimination Paper Use

printing capability reduces paper usage and the resulting demands on natural resources. This printer is suited for the use of recycled papers according to DIN 19 309.

Ozone

been eliminated from Hewlett-Packard manufacturing processes.

Recycling

Design for recycling has been incorporated into this printer. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. Plastic parts have been primarily designed in no more than two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points.

Printer Packaging

printer have been selected to provide maximum protection for the least cost possible, while attempting to minimize environmental impact and facilitate recycling. The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates.

Plastic parts

marked according to international standards. All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer.

: The printer’s automatic/manual two-sided

: Ozone-depleting chemicals such as CFCs have

: The packaging materials for this

: All major plastics and plastic parts are

Product Longevity

DeskJet Printer, HP provides the following:

Extended Warranty - HP SupportPack provides

•

coverage for the HP hardware and product and all HP supplied internal components. HP SupportPack must be purchased by the customer within 30 days of purchase. Contact the nearest HP dealer about this service. Spare Parts and Consumables are available for five

•

years after production has stopped. Product Take-back - To return this product and ink

•

cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions.

: To ensure the longevity of your

Energy Consumption

This printer was designed with energy conservation in mind. This printer averages 4 watts in stand-by mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a US registered service mark of the US EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.

Energy consumption in off-mode

printer is off, a minimal amount of energy is still being consumed. Energy consumption can be prevented by turning the printer power off, then disconnecting the end of the printer power cord from the electrical source.

: When the

HP DESKJET 950C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Acknowledgments

Notice

Table of Contents

Introduction

Thank You For Buying an HP DeskJet Printer!

Special Features of Your HP DeskJet Printer

Finding More Information

For Windows 3.1x Users

Printing Basics

Buttons and Lights

Paper Trays

IN Tray

OUT Tray

Photo Tray

Printer Maintenance Tips

How to Print

Finding the HP Printer Properties Dialog Box

Printer Properties Dialog Box

Setup Tab

Features Tab

Advanced Tab

HP DeskJet Toolbox

For Windows 95, 98, and Windows NT 4.0

Printer Services Tab

Beyond the Basics

Getting the Right Paper

Printing on Different Types of Paper and Media

Using and Caring for Your Print Cartridges

Print Cartridge Status

Replacing Print Cartridges

To replace a print cartridge:

Storing Print Cartridges

Cleaning Print Cartridges

When Do You Need to Clean?

If You See Missing Lines or Dots...

If You See Ink Streaks...

Manually Cleaning the Print Cartridges and Print Cartridge Cradle

Damage Resulting from Refilling the Print Cartridges

Getting Help When Things Go Wrong

Troubleshooting Tips

HP Customer Care

HP Customer Care Online

Printer Software

HP Customer Care Repair

HP Customer Care by Phone

After the Free Phone Support Period

Extended Warranty Options

More About Your Printer

Setup Instructions

Using a Parallel Cable

Specifications

Language codes

Legal Information

Regulatory Notices

Limited Warranty Statement

HP Year 2000 Warranty

Index

Printing in Windows 3.1x

Windows 3.1x HP DeskJet 950C Printer Properties Dialog Box

Windows 3.1x Setup Tab

Windows 3.1x Features Tab

Windows 3.1x Color Tab

Windows 3.1x Services Tab

Windows 3.1x HP DeskJet 950C Toolbox

How Do I?

Minimum Printing Margins

System Requirements

Supplies and Accessories

Printer Quick Start Posters and User’s Guides

Paper and Other Media

Ordering Information