HP designjet 2000cp, designjet 2500cp, designjet 2800cp, designjet 3000cp, designjet 3500cp schematic

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HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers

Service Manual

For HP Internal Use Only

Warranty

WARNING

E Copyright HewlettPackard Company 1998

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HewlettPackard Company.

First edition, March 1998 Second edition, Nov 1998 Third Edition, September 1999

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

The procedures described in this manual are to be performed by HP-qualified service personnel only.

Electrical Shock Hazard

Serious shock hazard leading to death or injury may result if you do not take the following precautions:

D Ensure that the ac power

outlet (mains) has a protective earth (ground) terminal.

D Disconnect the Printer from

the power source prior to performing any maintenance.

D Prevent water or other

liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge

Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.

Technical Marketing, Barcelona Division Hewlett-Packard Española, S.A.

Avda. Graells, 501 08190 Sant Cugat del Vallès Spain

Safety Symbols

General definitions of safety symbols are given immediately after the table of contents.

Service Manual

HP DesignJet 2000CP HP DesignJet 2500CP HP DesignJet 2800CP HP DesignJet 3000CP HP DesignJet 3500CP HP DesignJet 3800CP Printers

Using this Manual

Purpose

This manual contains information necessary to test, calibrate and service:

D HP DesignJet 2000CP printer (model C4703A) D HP DesignJet 2500CP printer (model C4704A) D HP DesignJet 2800CP printer (model C6085A) D HP DesignJet 3000CP printer (model C4723A) D HP DesignJet 3500CP printer (model C4724A) D HP DesignJet 3800CP printer (model C6084A)

For information about using these printers, refer to the corresponding user and quick-reference guides.

Readership

The procedures described in this manual are to be performed by HP-certified service personnel only.

Part Numbers

Part numbers for plotter options, accessories and service parts are located in chapter 7.

Conventions

This manual contains information for the color HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this Manual, these printers will be referred to as the HP DesignJet CP Series Printers.

Concerning the hardware perspective, DesignJets 2800CP and 3800CP are basically DesignJets 2000CP and 3000CP (respectively) connected with an external Fiery RIP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will also be applicable to DesignJets 2800CP/3800CP.

A small arrow ' is used to indicate other parts of the Service Manual or User ’s Guide where you can find information related to the topic you are consulting.

ii Using this Manual

HP DesignJet CP Series Printers

Contents

Using this Manual ii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Safety Symbols x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 T roubleshooting

Which Firmware relates to which Ink system? 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . .

How do I Check the Hard Disk Drive Version?

(Only applicable to HP DesignJet 2500CP/3500CP) 1-2. . . . . . . . . . . . . . . . . . . . . . .

Is the Printer Using the Latest Firmware Revision? 1-2. . . . . . . . . . . . . . . . . . . . . .

How do I upgrade the Firmware Revision on the Flash SIMM? 1-3. . . . . . . . . . . .

How do I upgrade the PostScript Revision on the Flash SIMM? 1-4. . . . . . . . . . . .

How can I Copy Firmware Data from One Flash SIMM

to a Second Flash SIMM? 1-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Can I do when a System Error Code Appears

on the Front-Panel Display? 1-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Have you performed a Service Test on the Failed Component/Assembly? 1-7. . . .

Have you Performed the Necessary Service Calibrations? 1-8. . . . . . . . . . . . . . . . .

What can I do to Solve Image Quality Problems? 1-8. . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Carriage is Noisy? 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Service Station is Noisy? 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Printer continuously rejects Printheads? 1-9. . . . . . . . . . . . . .

What can I do if the Printer has problems with Media Loading? 1-9. . . . . . . . . . .

What can I do if the Cover Sensors aren’t Working? 1-10. . . . . . . . . . . . . . . . . . . . . . .

What can I do if the “Switch Power Off / Check Printhead Path”

message appears when the Printer is about to cut or is cutting? 1-10. . . . . . . . . . . .

What can I do if the Bail Assembly does not lower all the way? 1-10. . . . . . . . . . . .

What can I do if the “Lens Maintenance” message

appears on the Front-Panel? 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Media Jams/Printhead Crashes 1-10. . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Printer does not Power ON? 1-12. . . . . . . . . . . . . . . . . . . . . . . . .

What can I do if the Line Sensor has Problems Detecting Media? 1-12. . . . . . . . . .

What is the Ink System? 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Troubleshoot the Ink System? 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Does the Customer have Mid-Print Refill Problems in

HP DesignJets 3500CP/3000CP? 1-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Clean the Electrical Contacts? 1-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How Do I Print some of the Internal Prints? 1-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Service Print 1-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The Usage report 1-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The PostScript Config 1-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to Navigate through the Front-Panel Menu on

HP DesignJets 2500CP and 2000CP 1-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

HP DesignJet CP Series Printers

iiiContents

2 System Error Codes

System Error: 0000D8 XXXXXXXX 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010020 2-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010021 AXXXXXXX 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010022 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010023 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010024 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010030 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010031 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010032 000000XX 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010033 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010034 000X0000 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010035 0XABCDEF 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010036 2-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010036 0000XX00 2-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010037 2-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010038 2-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010039 2-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010040 2-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010041 2-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010042 0000000X 2-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010043 2-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010100 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010101 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010102 2-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010110 2-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010111 2-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010120 2-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 010121 2-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020000 2-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020001 2-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020002 2-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020003 2-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020004 2-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020005 2-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020006 2-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020010 2-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 020011 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 040xxx 2-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 040601 2-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 050000 2-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060000 2-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060100 2-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060200 2-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060300 2-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060400 2-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 060500 2-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 07xxxx XXXXXXXX 2-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 08xxxx 2-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 080001 2-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Error: 09xxxx 2-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

iv Contents

HP DesignJet CP Series Printers

System Error: 090004 2-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Error Message: Ink System Error XX-YYYY 2-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3 User Messages

User Messages for HP DesignJets 2500CP and 2000CP with Firmware

Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2. . . . . . . .

4 Service Tests

Introduction 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostics - Self Test 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Initialization Sequences 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Tests (Diagnostics) 4-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Entering the Service Tests (Diagnostics) Menu System 4-5. . . . . . . . . . . . . . . .

D01. Electronics 4-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D02. Line Sensor 4-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D03. Carriage Axis (Y-axis) 4-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D04. Media Axis (X-axis) 4-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D05. Service Station 4-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D06. Refill 4-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D07. Front Panel 4-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D08. Sensors 4-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D09. MIO Presence 4-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D10. Cutter 4-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D11. Bail 4-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D12. Image Quality 4-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D13. Printhead ID 4-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D14. Printhead Continuity 4-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D15. Clean Roller 4-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D16. Erase EEROM 4-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D17. Reset Counters 4-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

D19. Hard Disk Drive Revision (Only 2500CP/3500CP) 4-31. . . . . . . . . . . . . . .

5 Service Calibrations

Service Calibrations 5-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Entering the Service Calibrations Menu System 5-5. . . . . . . . . . . . . . . . . . . . . .

C01. Carriage 5-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C02. Refill 5-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C03. Line Sensor 5-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C04. Service Station 5-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C05. Printheads Alignment 5-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C06. Printheads Check 5-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C07. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5-15.

C08. Service Accuracy 5-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C09. Maintenance 5-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

C10. Font Type Set (Only available in DesignJet 2500CP/3500CP printer)

5-19

HP DesignJet CP Series Printers

vContents

6 Image Quality

Image Quality Troubleshooting Checklist 6-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Print Modes 6-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Image Quality Print 6-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction 6-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using the Image Quality Print 6-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Producing the Image Quality Print 6-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Analyzing the Image Quality Print 6-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

No Printing Defects Found in the Image Quality Print 6-17. . . . . . . . . . . . . . . . .

Media 6-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Print Quality Problems 6-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Parts List

Printer Support (HP DesignJets 2500CP and 2000CP Only) 7-4. . . . . . . . . . . . . . .

Printer Support (HP DesignJets 3500CP and 3000CP Only) 7-6. . . . . . . . . . . . . . .

Right Hand Cover Area 7-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Left Hand Cover Area 7-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printer Rear (HP DesignJets 2500CP and 2000CP Only) 7-12. . . . . . . . . . . . . . . . . .

Printer Rear (HP DesignJets 3500CP and 3000CP Only) 7-14. . . . . . . . . . . . . . . . . .

Electronics Module (Internal) 7-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-axis Assembly 7-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Elevator Assembly 7-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Refill Assembly 7-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Carriage Assembly 7-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Roll Cover Area 7-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Station Assembly Area 7-32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

X-axis Motor Assembly 7-34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) 7-36. . . . . . . . . . . . .

Drive Roller Area (HP DesignJets 3500CP and 3000CP Only) 7-38. . . . . . . . . . . . .

Entry Platen Area 7-40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Pincharm Assembly 7-42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Refill Interconnect PCA and Cutter Assembly 7-44. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Media Button (HP DesignJets 3500CP and 3000CP Only) 7-46. . . . . . . . . . . . . . . . .

Compatible Documentation 7-48. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only) 7-51. . . . . . . . . .

Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only) 7-51. . . . . . . . . .

Interface Cables 7-52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Plug-in memory (DRAMM SIMM) 7-52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ink Delivery Systems 7-52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8 Removal and Installation

Introduction 8-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Safety Precautions 8-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Electrostatic Discharge (ESD) Precautions 8-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Required Tools 8-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Electronics Module 8-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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HP DesignJet CP Series Printers

Additional Rear Cover

(Only applicable to HP DesignJets 3500CP and 3000CP) 8-10. . . . . . . . . . . . . . . . . .

Removal 8-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hard Disk Drive, Power Switch Cable 8-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Window and Top Cover 8-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Left Hand Cover and Left Hand Trim Assembly 8-18. . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Right Hand Cover and Right Hand Trim Assembly 8-21. . . . . . . . . . . . . . . . . . . . . . .

Removal 8-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Front Panel and Stand-by Button 8-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Station Assembly and Service Station Flag 8-26. . . . . . . . . . . . . . . . . . . . . . .

Removal of the Service Station Assembly 8-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal of the Service Station Flag. 8-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the Service Station Assembly 8-27. . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the Service Station Flag 8-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) 8-29. . . . . . . .

Removal 8-29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Encoder Strip 8-32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-32. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Trailing Cable 8-36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-Axis Belt 8-39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-40. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Carriage Assembly 8-42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-43. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-Axis Motor Assembly 8-45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-45. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-46. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) 8-48. . . .

Removal 8-48. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-48. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) 8-50. . . .

Removal 8-50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Elevator Assembly 8-52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-52. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-53. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

HP DesignJet CP Series Printers

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Refill Assembly 8-55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-55. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-56. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Bail Assembly and Star Wheel Assemblies 8-58. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-58. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-58. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Starguard Assembly 8-60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-60. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Bail Stepper Motor 8-62. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-62. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-62. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Refill Interconnect PCA 8-64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-64. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

X-Axis Assembly 8-66. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-66. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-67. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overdrive Assembly and Drive Roller

(Only Applicable to HP DesignJets 2500CP and 2000CP) 8-69. . . . . . . . . . . . . . . . . .

To remove the Drive Roller only 8-69. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the drive roller 8-70. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the overdrive assembly 8-70. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overdrive Assembly and Drive Roller

(Only Applicable to HP DesignJets 3500CP and 3000CP) 8-72. . . . . . . . . . . . . . . . . .

To remove the Drive Roller only 8-72. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the drive roller 8-73. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the overdrive assembly 8-73. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Entry Platen 8-78. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-78. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-79. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Roll Cover and Roll Feed Assemblies 8-81. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal 8-81. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-82. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor 8-84. . . . . . . . . . . . . .

Removal of the pincharm sensor 8-84. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal of the pincharm assemblies and the pincharm shaft. 8-84. . . . . . . . . .

Installation of the pincharm sensor. 8-85. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation of the pincharm assemblies and the pincharm shaft. 8-85. . . . . . .

Interconnect Cables 8-87. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal of the refill interconnect cable. 8-87. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removal of the service station interconnect cable. 8-87. . . . . . . . . . . . . . . . . . . . .

Installation of the service station interconnect cable 8-88. . . . . . . . . . . . . . . . . . .

Installation of the refill interconnect cable 8-88. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) 8-90. . . .

Removal 8-90. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation 8-90. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9 Preventive Maintenance

Moisture on the Printer 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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HP DesignJet CP Series Printers

Noisy Carriage Bushing 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Belt Swelling 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning the Printer 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Cleaning 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning the Drive Roller 9-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning the Electrical Contacts? 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Scheduled Maintenance 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Level of Printer Usage 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Preventive Maintenance Kit - Part Number C4704-60198 9-5. . . . . . . . . . . . . .

Y-axis Maintenance Parts 9-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10 Functional Overview

DesignJet 2500CP-PostScript SKU 10-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DesignJet 2000CP-RTL SKU 10-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printed Circuit Assemblies (PCA) 10-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-Axis Assembly 10-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Carriage 10-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-axis belt and Y-axis belt tensioner 10-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Y-axis motor assembly 10-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Encoder Strip 10-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Trailing cable 10-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Station Assembly 10-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Primer Assembly 10-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Refill Assembly 10-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Elevator Assembly 10-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

X-Axis Assembly 10-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Electronics Module 10-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Stepper Motors 10-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Sensors 10-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Sensor 10-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cover Sensors 10-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mechanical Interface Sensors 10-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

APPENDIX - Reinstalling the Fiery Box

HP DesignJet CP Series Printers

ixContents

General Definition of Safety Symbols

International caution symbol (refer to manual): the product is

marked with this symbol when it is necessary for the user to refer to the instruction manual in order to protect against damage to the instrument.

Indicates dangerous voltage (terminals fed from the interior by voltage exceeding 1000 volts must also be marked).



Protective conductor terminal. For protection against electrical shock in case of a fault. Used with field wiring terminals to indicate the terminal that must be connected to ground before operating equipment.

Low-noise or noiseless, clean ground (earth) terminal. Used for a signal common, as well as providing protection against electrical shock in case of a fault. A terminal marked with this symbol must be connected to ground in the manner described in the installation (operating) manual, and before operating the equipment.

Frame or chassis terminal. A connection to the frame (chassis) of the equipment, which normally includes all exposed metal.

Alternating current Direct current Alternating or direct current The WARNING sign denotes a hazard. It calls attention to a

procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury.



x Contents

Take care not to cut yourself on the encoder strip inside the plotter.

The CAUTION sign denotes a hazard. It calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.

HP DesignJet CP Series Printers

roubleshooting

HP DesignJet CP Series Printers

1-1

Introduction

This chapter will guide you through the relevant steps to take when troubleshooting the printer.

Which Firmware relates to which Ink system? A.01.XX - This firmware revision is applicable to HP DesignJets 2500CP

and 2000CP and means that the Printers can only use Imaging Inks. A.02.XX - This firmware revision is applicable to HP DesignJets 2500CP

and 2000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks.

A.03.XX - This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks.

A.04.XX - This firmware revision is applicable to all HP DesignJet CP Series Printers and means that the Printers can use both the Imaging Inks and the new UV Durable Inks.

How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP)

For HP DesignJet 2500CP - To check which Hard Disk Drive Version the

printer is using, print the PostScript Configuration using the front-panel menu in Internal Prints / PostScript Config.

For HP DesignJet 3500CP - To check which Hard Disk Drive Version the printer is using, use the front-panel menu in Utilities / Statistics / Disk Rev.

Is the Printer Using the Latest Firmware Revision?

Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using. To check which firmware revision the printer is using, use the front-panel menu in Utilities / Statistics / Code Rev. Some problems which occurred in earlier firmware releases may have been solved in later revisions. So if there is a new firmware revision then update the Flash SIMM before replacing any parts. See below for information on upgrading the Flash SIMM.

Remember that:

 For the HP DesignJet 2000CP/3000CP, the first slot from the left

contains an 8MB SIMM with the firmware code inside.

 For the HP DesignJet 2500CP/3500CP, the first slot from the left

contains an 8MB SIMM with the firmware code inside and the second slot contains a 4 MB SIMM with the PostScript code inside.

1-2 Troubleshooting

HP DesignJet CP Series Printers

How do I upgrade the Firmware Revision on the Flash SIMM?

You will need to have the Printer connected to a PC or a UNIX Workstation with a Parallel cable. Download the latest Firmware Revision from the Plotter Support WEB to your local drive and then follow these instructions:

1 Make sure the printer is switched OFF from the power switch on the back

of the printer and not from the standby button on the front of the printer.

2 Hold the CANCEL key down and switch the printer ON. Wait until the

message “Flash Programmer 1.X / Push to continue” is displayed on the front-panel before releasing the CANCEL key.

3 Press the Down Arrow key and the message “Program Flash / Copy to

2nd Flash” is displayed on the front-panel.

4 Press the Up Arrow key and the message “Program 2nd Flash /

Program 1st Flash” is displayed on the front-panel.

5 Press the Down Arrow key and the message “Really Erase Yes / 1st

Flash? No” is displayed on the front-panel.

If you do not wish to continue press the Down Arrow key and the message “Cancelled Program / Power off the board” is displayed on the front-panel. Switch the Printer OFF from the power switch on the back of the printer.

6 Press the Up Arrow key and the message “Erasing Flash” is displayed.

THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT.

DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE

THE FLASH SIMM.

7 When the data on the Flash SIMM is erased the message “Please

Download Binary Code” is displayed on the front-panel.

8 To download the firmware data to the Flash SIMM follow these instructions:

 If using a UNIX Workstation, type:

$ cat filename > device.file

Substitute “filename” with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute “device.file” with the name of your Workstation parallel device file.

 If using a PC, type in MS-DOS:

C:\> copy /b filename lpt1:

Substitute “filename” with the name of the file that contains the firmware data which you downloaded from the Plotter Support WEB. Substitute “lpt1” with name of the parallel port that you have your Printer connected to on the PC.

Troubleshooting

HP DesignJet CP Series Printers

1-3

9 While the firmware data is being received by the printer, the message

“Receiving Binary Code” will be displayed on the front-panel.

THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT

THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL

DAMAGE THE FLASH SIMM.

10 When the Flash SIMM is completely programmed, the message “Finished

Programming / Power OFF the board” will be displayed on the front-panel.

11 Switch the Printer OFF from the power switch on the back of the printer. 12 Switch the Printer ON from the power switch on the back of the printer

and the Printer will start the initialization procedure.

13 When the message “Status/Ready” is displayed on the front-panel, check

that the new firmware revision has been correctly downloaded by using the front-panel menu in Utilities / Statistics / Code Rev. The front-panel should now show the new Firmware Revision of the Flash SIMM.

How do I upgrade the PostScript Revision on the Flash SIMM?

YOU ONLY NEED TO UPGRADE THE POSTSCRIPT SIMM IF THE

FIRMWARE CODE IS A.02.08 OR HIGHER.

1 Make sure the printer is switched OFF from the power switch on the

back of the printer and not from the standby button on the front of the printer.

2 Install an additional 4MB Flash SIMM into the second slot. 3 Hold the CANCEL key down and switch the printer ON. Wait until the

message “Flash Programmer 1.X / Push to continue” is displayed on the front-panel before releasing the CANCEL key.

If the Printer has problems starting up, the 8MB flash SIMM with the

firmware code has been incorrectly upgraded (it can be dead) or it is

incorrectly installed.

4 Press the Down Arrow key and the message “Program Flash / Copy to

2nd Flash” is displayed on the front-panel.

5 Press the Up Arrow key and the message “Program 2nd Flash /

Program 1st Flash” is displayed on the front-panel.

6 Press the Up Arrow key and the message “Flash Size 8MB / 4MB” is

displayed on the front-panel. The printer is asking you if you want to program a 4MB or 8MB SIMM.

7 Press the Down Arrow key and the message “Erasing Flash” is

displayed on the front-panel.

THE DATA ON THE FLASH SIMM IS BEING ERASED AT THIS POINT.

DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE

THE FLASH SIMM.

1-4 Troubleshooting

HP DesignJet CP Series Printers

8 When the data on the Flash SIMM is erased the message “Please

Download Binary Code” is displayed on the front-panel.

9 To download the PostScript data to the Flash SIMM follow these

instructions:

 If using a UNIX Workstation, type:

$ cat filename > device.file

Substitute “filename” with the name of the file that contains the PostScript data which you downloaded from the Plotter Support WEB. Substitute “device.file” with the name of your Workstation parallel device file.

 If using a PC, type in MS-DOS:

C:\> copy /b filename lpt1:

Substitute “filename” with the name of the file that contains the PostScript data which you downloaded from the Plotter Support WEB. Substitute “lpt1” with name of the parallel port that you have your Printer connected to on the PC.

10 While the PostScript data is being received by the printer, the message

“Receiving Binary Code” will be displayed on the front-panel.

THE DATA IS BEING DOWNLOADED ONTO THE FLASH SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM.

11 When the Flash SIMM is completely programmed, the message

“Finished Programming / Power OFF the board” will be displayed on the front-panel.

12 Switch the Printer OFF from the power switch on the back of the printer. 13 Switch the Printer ON from the power switch on the back of the printer

and the Printer will start the initialization procedure.

14 When the message “Status/Ready” is displayed on the front-panel, check that

the new PostScript revision has been correctly downloaded by using the front-panel menu in Utilities / Statistics / PS rev = PostScript. The front-panel should now show the new PostScript Revision of the Flash SIMM.

Troubleshooting

HP DesignJet CP Series Printers

1-5

How can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM?

This procedure can be used to copy Data from one Flash SIMM to another. This is very useful when you have to update the Firmware Revision of several Printers and is much faster than updating from the PC.

1 Make sure the printer is switched OFF from the power switch on the back

of the printer and not from the standby button on the front of the printer.

2 Remove the SIMM cover on the back of the Electronics Module. 3 Make sure that the master Flash SIMM is in the first slot from the left. 4 Install the 2nd Flash SIMM (that needs to be programmed) in the second

slot from the left. If a DRAM SIMM is installed in the 3rd slot, then remove it first to allow more space to install the 2nd Flash SIMM.

5 Hold the CANCEL key down and switch the printer ON. Wait until the

message “Flash Programmer 1.X / Push to continue” is displayed on the front-panel before releasing the CANCEL key.

6 Press the Down Arrow key and the message “Program Flash / Copy to

2nd Flash” is displayed on the front-panel.

7 Press the Down Arrow key and the message “Erasing Flash” is

displayed on the front-panel.

THE DATA ON THE SECOND FLASH SIMM IS BEING ERASED AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM.

8 After a short while the message “Copying Binary Code” will be displayed on

the front-panel while the firmware data is being received by the printer.

THE DATA IS BEING DOWNLOADED ONTO THE SECOND FLASH SIMM AT THIS POINT. DO NOT SWITCH OFF THE PRINTER BECAUSE IT WILL DAMAGE THE FLASH SIMM.

9 When the Second Flash SIMM is completely programmed, the message

“Finished Programming / Power OFF the board” will be displayed on the front-panel.

10 Switch the Printer OFF from the power switch on the back of the printer. 11 Remove the master Flash SIMM from the first slot from the left and

remove the 2nd Flash SIMM (that has just been programmed) from the second slot from the left.

12 To verify if the Second Flash SIMM is programmed correctly, install the

2nd Flash SIMM in the first slot from the left and switch the Printer ON from the power switch on the back of the printer. If the Printer initializes correctly, then the Flash SIMM has been programmed correctly.

1-6 Troubleshooting

HP DesignJet CP Series Printers

What Can I do when a System Error Code Appears on the Front-Panel Display?

Chapter 2 contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready:

D Model and Serial Number of the printer. D Which firmware revision the printer is using. D The complete error number. D The Service Print (Utilities / Service Tests). D The Current configuration sheet. D Which software application the customer is using (name, version, etc.). D Is the problem reproducible by you? D Additional comments about the usage, the setting, etc..

Have you performed a Service Test on the Failed Component/Assembly?

If possible, always perform a Service Test on the component/assembly that you are about to replace, just to make sure that is the component/assembly that has failed. If the test on that component/assembly passes, you should NOT replace it. For information on the Service Tests and how to use them ' Chapter 4.

Troubleshooting

HP DesignJet CP Series Printers

1-7

Have you Performed the Necessary Service Calibrations?

Is the printer calibrated correctly after replacing a component? Refer to the table below to determine when a calibration is required. For information on the Service Calibrations and how to use them  Chapter 5.

REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED

EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN

ACCESS TO ANOTHER ASSEMBLY OR COMPONENT.

Calibrations To Be Done

When Required

Electronics Module is replaced

Carriage is disassembled or replaced

Refill Assembly is disassembled or replaced

X-axis Assembly is disassembled or replaced

Drive Roller is disassembled or replaced

Banding Problem No No Yes Yes Yes No Yes No No Edge Detect Problem No No Yes No No No No No No Misalignment between

Colors Color Accuracy Problem No No Yes No No Yes No No No Nozzles Out or Misdirected No No No No Yes No No No No

C01 C02 C03 C05 C06 C07 C08 C09 C10

Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes No No

No Yes No Yes No Yes No No No

No No No No No No Yes No No

No No Yes Yes Yes No Yes No No

What can I do to Solve Image Quality Problems?

Whenever an Image Quality problem appears, it is advisable to print the Image Quality Print to help diagnose the problem. The Image Quality Print will help you differentiate between possible printhead errors and other problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems  Chapter 6.

1-8 Troubleshooting

HP DesignJet CP Series Printers

What can I do if the Carriage is Noisy?

1 Dirty Carriage bushings. Remove dust particles from the Carriage

bushings and from the slider rods along which the Carriage moves. If necessary, apply lubricant to the slider rods.

2 Check for a faulty Carriage. Perform the Carriage Axis Test  page 4-12.

What can I do if the Service Station is Noisy?

1 Dirty Service Station slider rod. Remove dust particles from the Service

Station slider rod along which the Service Station moves. If necessary, apply lubricant to the slider rod.

2 Check for a faulty Service Station. Perform the Service Station Test 

page 4-16.

What can I do if the Printer continuously rejects Printheads?

1 Clean the contacts on the Printhead and in the Carriage using the Ink

Cleaner Part Number C6247A.

2 Remove all the Printheads from the Carriage and try installing just the

rejected Printhead. If the Printhead is still rejected then replace the Printhead with a new one. If the new Printhead is not rejected then check, one by one, if the other Printheads are rejected or not.

3 Perform the Printhead Continuity Test  page 4-29. 4 Perform the Electronics Test  page 4-7. 5 Replace the Trailing Cable  page 8-36. 6 Replace the Carriage Assembly  page 8-42.

What can I do if the Printer has problems with Media Loading?

On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to assist in Media Loading.

1 Check that the Media Sensor/Media Button is installed correctly. 2 Check if the cable for the Media Sensor/Media Button is connected correctly. 3 Check if the Pincharms are down (the Pincharm lever should be up). 4 Perform the Line Sensor calibration  page 5-10. 5 If the media is continuously rejected during the media edge check, then

make sure that the Line Sensor is installed correctly. If necessary, replace the Carriage Assembly  page 8-42 .

6 Replace the Media Sensor/Media Button  page 8-78. 7 Perform the Electronics Test  page 4-7.

Troubleshooting

HP DesignJet CP Series Printers

1-9

What can I do if the Cover Sensors aren’t Working?

1 Check if the faulty sensor is installed correctly. 2 Check if the cable for the faulty sensor is connected correctly. 3 Replace the faulty Sensor.

What can I do if the “Switch Power Off / Check Printhead Path” message appears when the Printer is about to cut or is cutting?

1 Check the media path and clear it if necessary. 2 Perform the Cutter Test ' page 4-24. 3 Replace the Cutter Assembly ' page 8-48.

What can I do if the Bail Assembly does not lower all the way?

1 Check that there are no obstructions in the way of the Bail Assembly. 2 Perform the Bail Test ' page 4-25.

What can I do if the “Lens Maintenance” message appears on the Front-Panel?

1 The Mark Encoder, on the Drive Roller, is dirty. Clean the Mark Encoder

first before trying anything else.

2 The lens cover, which is installed on the line sensor, is dirty. Replace the

lens cover ' Users Guide, Chapter 10 (Lens Maintenance).

Troubleshooting Media Jams/Printhead Crashes

The failure modes “media jam” and “head crash” are grouped together because in many cases a media jam causes the media to lift up into the carriage path and cause a head crash, thus causing many media jam failures to be reported as head crashes.

1 Did the media jam occur when loading media?

D If the client has had media jams, it is common for pieces of media to

get stuck in the media path. Clear the media path.

2 Is the customer using non-HP media?

D The use of non-HP media can easily be the cause of media jams and

head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes). If the media is not HP approved, advise the customer to use HP media and check to see if the problem now solved.

1-10 Troubleshooting

HP DesignJet CP Series Printers

3 Is the client using Best Mode on Coated Media in high humidity?

 In this particular case, head crashes could occur due to worst casing.

Recommend a change of media, print mode, or humidity conditions.

4 What is the Firmware Revision? (Only applicable to HP DesignJets

2500CP and 2000CP)

 Must be A02.01 or more recent. If not, upgrade.

 Explanation - In earlier releases of firmware a media jam/head

crash can be caused at the start of a plot. This can occur in the “POME” pen alignment or closed loop color calibration, because the leading edge of the media is brought back very close to the Media Separator edge. If the edges cross, the media can lift up when it is advanced, causing a media jam or head crash. It is more likely to occur the more curled the media is.

5 Check the Media Separator (Only applicable to HP DesignJets

2500CP and 2000CP)

 For units fabricated before Serial Numbers C4703A ESA7C04586 and

C4704A ESA7C10343. If the Media Separator is detaching do not stick it down again, as it will detach again. Also, never reposition a Media Separator, because it has an extremely tight positioning tolerance. For Media Separators that are lifting off the Overdrive Assembly, replace the entire Overdrive Assembly.

 Explanation - The previous adhesive used under the Media

Separator can detach from the Overdrive Assembly. New Overdrive Assemblies use a much better adhesive – it can be easily differentiated from the old adhesive because it is white instead of transparent. The Media Separator should never be repositioned; it has an extremely tight tolerance. If it is too far from the linear blade it can cause media crashes against the Linear Blade. If it is too close it can cause media jams between the leading edges of the media and the Media Separator.

6 Did the failure occur at the end of the media roll?

 There are two known failure modes in this case. One is with Vinyl

media, in which case the end of the media was glued too strongly to the roll, which can cause a head crash. The other is with Coated Media, where some rolls have the final edge of the media bent in a “C” shape which could cause a head crash when passing under the carriage. In both cases the problem has been fixed and a new roll of media should solve it.

Troubleshooting

HP DesignJet CP Series Printers

1-11

7 Replace the Overdrive Assembly and the Clutch ' page 8-69.

D Explanation - For a unit fabricated before September of 1997 the

clutch could cause intermittent media jams. Refer to the applicable Service Note. For a printer fabricated before July 1997 the linear blade could be too high, causing media jams.

8 Check for missing/blocked starwheels or starwheel mount assemblies.

D Explanation - These parts can lead to media jams if missing or

blocked.

9 The Carriage is at the incorrect height in relation to the Drive Roller.

Perform the Refill Calibration ' page 5-9 and try to load the media again.

D The refill station positioning must be checked afterwards since it is

affected. The refill station can be adjusted to accommodate the change in Printhead Height. The specification for Printhead Height is 1.2 -

1.4mm. Printhead Heights higher than this can adversely affect print quality.

What can I do if the Printer does not Power ON?

1 Check that the power cord is connected correctly. 2 Check that the Flash SIMM is installed correctly in the correct slot (the

first slot from the left) at the back of the Printer.

3 On the Main PCA, in the Electronics Module, there are other fuses that

are not controlled by the firmware so that, if they are burnt, they can cause a no-power-up problem. It is recommended to check the

resistance of the motors in a no-power-up situation before installing a new Electronics Module. If you have a short in one

motor, you will burn the new Electronics Module.

4 Try to disconnect all the cables, apart from the Front Panel Cable, from

the Electronics Module and then try to power ON the Printer again. If nothing appears on the front-panel display, then replace the Electronics Module ' page 8-6. If the Printer does Power On with the cables disconnected, then the problem must be with another component of the Printer. To find the faulty component, power OFF the Printer and connect one of the cables and power ON again. Once the faulty component is connected, it will not allow the Printer to power ON. This component should then be replaced.

What can I do if the Line Sensor has Problems Detecting Media?

1 Excessive ink deposits on the drive-roller surface can fool the sensor by

reflecting the light. Clean the drive-roller ' page 9-3.

1-12 Troubleshooting

HP DesignJet CP Series Printers

2 The lens cover, which is installed on the line sensor, is dirty. Replace the

lens cover  Users Guide, Chapter 10 (Lens Maintenance).

3 The Line Sensor is not calibrated correctly. Perform the Line Sensor

calibration  page 5-10.

4 The Line Sensor is installed incorrectly. Try to reinstall it and make sure

that it is connected and seated correctly. If the problem continues, replace the Carriage Assembly  page 8-42.

Troubleshooting

HP DesignJet CP Series Printers

1-13

What is the Ink System?

For each of the four colors of ink in your printer ’s ink system, there are three separate components that work together as a system. The components for each ink color are color-coded to help you install them correctly.

Ink Cartridge

The ink cartridges are a large-capacity ink supply from which the printheads are refilled whenever the ink volume in the printhead drops below a minimum level.

Printhead

The printhead has a 600 dpi thermal inkjet head for firing ink droplets onto the media and a reservoir which holds enough ink for a large number of prints. The actual number of prints between refills depends on the size and type of images you are printing.

Printhead Cleaner

The printer uses the printhead cleaner to clean and maintain the printhead to ensure the best possible image quality, and to seal the printhead when it is not in use to prevent it from drying out.

How Do I Troubleshoot the Ink System?

1 If the error message IInk system IncompltI appears on the

front-panel it means that the ink cartridge valve has been disconnected, so:

D If this is the first failure try to REINSTALL the failing Ink System. D If the failure has been very frequent REPLACE the failing Ink

System (The valve could be damaged).

If this doesn’t solve the problem, continue with the following process.

1-14 Troubleshooting

HP DesignJet CP Series Printers

2 Reinstall the Ink Delivery System as follows:

1 Remove the four printheads from the carriage. On the front panel you

will see the four squares representing the printheads flashing.

2 Clean the electrical contacts using the Ink Cleaner Part Number

C6247A.

3 Reinstall all the printheads, one by one, checking on the front panel

that the squares representing the reinstalled printheads are steady.

D DO NOT INSERT THE NEXT PRINTHEAD UNTIL THE

PRINTER HAS ACCEPTED THE CURRENT PRINTHEAD.

D If, even after the electrical contacts have been cleaned, the

printhead is not accepted REPLACE THE COMPLETE INK SYSTEM (Printhead/Head Cleaner/Ink Cartridge) for this color.

D If, after inserting a NEW Ink System, the printhead is not

accepted, the problem may be with the printer. Replace the Carriage Assembly ' 8-42.

4 If you have reinserted the four printheads and the printer has

accepted them continue reinstalling the head cleaners.

5 Remove and reinstall the ink cartridge valves, one by one, checking

on the front panel that the squares representing the reinstalled ink cartridge are steady.

D If the ink cartridge is not accepted, REPLACE THE COMPLETE

INK SYSTEM (Printhead/Head Cleaner/Ink Cartridge) for this color.

D If, after reinserting the NEW Ink System, the ink cartridge is not

accepted, the problem may be with the printer. Make sure that the Refill Assembly cable is not damaged and is correctly connected to the Interconnect PCA. If the cable is correctly connected and is not damaged then replace the Refill Assembly ' page 8-55.

3 If the problem is fixed, but it reappears frequently, contact a HP dealer

for a replacement (the Ink System may be damaged.)

Troubleshooting

HP DesignJet CP Series Printers

1-15

Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP?

New Refill Features in HP DesignJet CP Series (in the case of DesignJets 2X00CP, the firmware release must be at least A.04.05)

1 Adaptive trigger. The printer looks for low density places to stop and

refill in the print where it will be less noticeable. This feature becomes active when 75% of the ink in the printhead has been used up. RIP’s may have disabled this feature, or enabled it at a different ink level.

2 Slightly more useable ink for Imaging printheads. There is an

additional 10% of usable ink.

3 New refill type selections. User can select from three different refill

types through the front panel (Device Setup / Refill=). RIP’s may support these selections, too:

 Type A is similar to what HP DesignJet 2xxxCP does at refill.  Type B finishes the print to a clean edge before refilling.  Type C does a quicker, more frequent refill.  The Default type makes the correct selection for HP media types.  When using non-HP medias, the following settings are probably best:

Glossy - B or C Coated - A or B Backlit - B or A

4 Additional printhead servicing and warming activities are done during

refills, which improves the quality over the 2xxxCP. The user may notice some new servicing (i.e. noises) at mid-page refills.

5 “Big print” feature. When a refill happens during a large print, the

printer will automatically refill again at the end of the print, to make sure the maximum ink is available for the next print, which might also be expected to be large. The user is unlikely to notice this difference in behavior, since the printer often refills at the end of large pages.

Working with refill problems

General tips:

 Check media type is loaded correctly.  Check refill type is set to default.  Try a higher image quality setting for better performance.  Check user’s expectations - refill performance is not always “perfect”, but

almost always is acceptable for poster-type applications. Photo medias are the most sensitive to defects.

1-16 Troubleshooting

HP DesignJet CP Series Printers

Troubleshooting Table 1

Problem

Solutions

Hazy stripe in dark or black area with Hi/Semi Gloss

Light line, any media

High Gloss/ Semi Gloss Photo problems

Photo Check that

black contains undercolor

Try higher image quality setting

Try higher image quality

setting (send RGB to printer, or add 33% CMY to black areas yourself)

Make sure type B or default refill is selected

Switch between Type A and B refills

Make sure

type B or

default refill

is selected Use higher image quality settings Use a LOWER image quality setting

Non-HP medias

Try different refill types A,B or C

Use higher image quality settings

Use HP media

Troubleshooting Table 2

Problem

Missing color PRIOR to refill

Reason Printhead is out

of ink (but got a little more when it refilled)

Solution Replace

printhead

Missing nozzles AFTER refill

Error hiding does not work in

Poor start-up AFTER refill

Occasional

occurrence the first swath after a type B refill

First swath after a Type B refill None/ replace

printhead

Check

printheads/

recover

printheads

Troubleshooting

HP DesignJet CP Series Printers

1-17

Refill Avoidance Tips

Printer:

1 Try to “top off” printheads before large prints with “Refill Now” option in

Front Panel (Image Quality / Printhead Service / Refill now). If a refill happened at the end of the last print (usually happens with big prints), this is not necessary.

2 If you have just canceled a print, you may need to use the “refill now”

option to guarantee the maximum ink available for the next print.

Print Composition Tips:

1 Don’t try to nest more than 15 ft^2 of prints. 2 If the print is lighter in color at one end, rotate print so that it is the last

part to be printed. Refills are less noticeable in light prints.

3 If possible, lighten background colors or use a gradient in place of a solid

fill.

4 Textured areas make refills less noticeable than “flat” color areas.

How Do I Clean the Electrical Contacts? The problem.

The printer fires drops by sending electrical signals from the printhead carriage to the printhead through the electrical contacts present on the carriage and on the printheads. The problem is that when you load the printheads into their stalls, sometimes some ink goes over the carriage electrical contacts, and when the printhead is installed over the printhead electrical contacts. When the printer prints, some ink goes to the bottom of the electrical contacts. This causes electrical continuity problems that can be fixed very easily.

The solution.

A new tool has been created especially to clean the electrical contacts and is called the Ink Cleaner (Part Number C6247A - includes the instructions).

1-18 Troubleshooting

HP DesignJet CP Series Printers

How Do I Print some of the Internal Prints? The Service Print

The purpose of the Service Print is to give information about the operating conditions, Usage Level, Serviceability and the MIO Configuration. This Print is very useful when troubleshooting the Printer, as it gives you information regarding the firmware revision, the last system error and the internal sensors.

If the EEROM is cleared, you will loose all the information on the Service Print (including the MIO Configuration).

Print the Service Print as follows:

Load media (A4 minimum) before printing the Service Print.

1 In the Utilities submenu, scroll to “Service Tests” and press Enter.

SERVICE TESTS

Service print

2 Scroll to “Service Print” and press Enter. 3 The Service Print will then be printed.

Troubleshooting

HP DesignJet CP Series Printers

1-19

The Usage report

The purpose of the Usage Report is to give information about some of the Internal Counters which can help you to know the usage of the Printer.

If the EEROM is cleared, the counters will be reset to zero.

Print the Usage Report as follows:

Load media (A4 minimum) before printing the Usage Report.

1 In the Internal Prints submenu, scroll to “Usage Report” and press

Enter.

INTERNAL PRINTS

Usage Report

2 The Usage Report will then be printed.

1-20 Troubleshooting

HP DesignJet CP Series Printers

The PostScript Config

The purpose of the PostScript Config is to give information about the internal Hard Disk, Internal Fonts and the PostScript part of the front-panel configuration.

Print the PostScript Config as follows:

Load media (A4 minimum) before printing the PostScript Config.

1 In the Internal Prints submenu, scroll to “PostScript Config” and press

Enter.

INTERNAL PRINTS

PostScript Config

2 The PostScript Config will then be printed.

Troubleshooting

HP DesignJet CP Series Printers

1-21

How to Navigate through the Front-Panel Menu

Move Media

Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media=

Applicable only to DesignJets 3XXXCP

Applicable only to DesignJets 2XXXCP

On Off*

Continued on Next Page

1-22 Troubleshooting

HP DesignJet CP Series Printers

Continued from Previous Page

Take up reel=–>

Refill=–>

On* Off

Default* Type A Type B Type C

Extrawide–>

1.0x1.4m

1.2x1.7m 44x62in. 52x73in. 54x76in.

Troubleshooting

HP DesignJet CP Series Printers

Applicable only to DesignJets 3XXXCP

1-23

System Error Codes

HP DesignJet CP Series Printers

2-1

System Error Codes

System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions.

The following table gives a quick explanation of the error codes:

Error code Type of Problem

0100xx Electrical Failure 010xxx EEROM Failure 02xxxx Mechanical Failure 04xxxx MIO Card Error 05xxxx X-mark Error 06xxxx Line Sensor Error 07xxxx Firmware Failure 08xxxx PostScript Error 09xxxx Hard Disk Failure

 Model and Serial Number of the printer.  Which firmware revision the printer is using.  The complete error number.  The Service Print (Utilities / Service Tests).  The Current configuration sheet.  Which software application the customer is using (name, version, etc.).  Is the problem reproducible by you?  Additional comments about the usage, the setting, etc..

2-2 System Error Codes

HP DesignJet CP Series Printers

Important Information on Troubleshooting Error Codes

Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using or check if a service note deals with this particular problem. Some problems which occurred in earlier firmware releases may have been solved in later revisions. So if there is a new firmware revision then update the Flash SIMM before replacing any parts. Refer to page 1-3 for information on how to upgrade the firmware revision. Refer to Chapter 7 for the part number of the Flash SIMM.

System Error: 0000D8 XXXXXXXX Problem Description: Library Error. Corrective Action: Refer to System Error Code 07xxxx.

System Error: 010020 Problem Description: The Checksum read on the Flash SIMM is

incorrect.

Corrective Action: Try the following:

D Reseat the Flash SIMM. D Replace the Flash SIMM. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-3

System Error: 010021 AXXXXXXX Problem Description: The base DRAM or the RAM SIMM tests failed. Corrective Action: Try the following:

NOTE: The Printer will not function

without any RAM SIMMs installed. Make sure that you have a minimum of 4MB memory module installed.

D If the Error Data is higher than A4000000

then the failure is in the RAM SIMM. Try the following to solve the problem.

S Check that the RAM SIMMs (memory

modules) are the original HP supported parts. If the RAM SIMMs are from a 3rd Party then they should be replaced by HP supported parts before troubleshooting the problem any further. Product functionality cannot be guaranteed with 3rd party RAM SIMMs.

S If more than one RAM SIMM (memory

module) is installed, remove one of them and power on the printer again. If this system error is displayed again, reinstall the removed RAM SIMM and remove the other RAM SIMM and then power on the printer again. If this system error appears again then try to replace both RAM SIMMs with new ones.

D If the Error Data is lower than A4000000

then the failure is in the Base DRAM. Replace the Electronics Module ' page 8-6.

System Error: 010022 Problem Description: The SWATH RAM test failed. Corrective Action: Replace the Electronics Module ' page 8-6.

2-4 System Error Codes

HP DesignJet CP Series Printers

System Error: 010023 Problem Description: A fuse on the Main PCA has blown. Corrective Action: Try the following:

D Check the X-encoder and optical sensors cable

path for damage. If the cables are damaged, they could cause the fuses in the new electronics module to also blow.

D Replace the Electronics Module ' page 8-6.

System Error: 010024 Problem Description: Problem initializing the encoder pulse generator. Corrective Action: Replace the Electronics Module ' page 8-6.

System Error Codes

HP DesignJet CP Series Printers

2-5

System Error: 010030 Problem Description: One of the two interconnect boards not detected. Corrective Action: Try the following:

D Make sure that the Interconnect Cables (the

two black cables that connect the Refill Assembly and the Service Station Assembly to the Electronics Module) are correctly connected to the Electronics Module.

D Replace the interconnect cables:

S Service Station Interconnect Cable ' Page 8-87.

S Refill Interconnect Cable ' Page 8-87.

D Replace the Refill Interconnect PCA ' page

8-64.

D Replace the Service Station Assembly ' page

8-26.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

2-6 System Error Codes

HP DesignJet CP Series Printers

System Error: 010031 Problem Description: The Printhead Primitive Driver ASIC Test Failed. Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Perform the Carriage Calibration ' page 5-7. D Replace the Trailing Cable ' page 8-36. D Replace the Carriage Assembly ' page 8-42. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-7

System Error: 010032 000000XX Problem Description: Fan Test Failed - Current not detected in one or

both fans. Error data (XX):

1 ³ Electronics Module fan not running. 2 ³ Service station fan not running. 3 ³ Both fans not running. 10 ³ Electronics Module fan is short-circuited. 20 ³ Service Station fan is short-circuited. 30 ³ Both fans are short-circuited. 12 ³ Service Station fan is not running and the

Electronics Module fan is short-circuited. 21 ³ Electronics Module fan is not running and the Service Station fan is short-circuited.

Corrective Action: Try the following:

D Make sure that the Service Station fan is

connected correctly to the interconnect PCA.

D If both fans fail, replace the Electronics

Module ' page 8-6.

D If the error code is related to the Service

Station: S Make sure that the Service Station

Interconnect Cable is correctly connected to the Electronics Module.

S Replace the Service Station interconnect

cable ' Page 8-87.

S Replace the Service Station Assembly '

page 8-26.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

2-8 System Error Codes

HP DesignJet CP Series Printers

System Error: 010033 Problem Description: The DC Motor Driver ASIC Test Failed. Corrective Action: Replace the Electronics Module ' page 8-6.

System Error: 010034 000X0000 Problem Description: One of the DC Motors has failed.

Error data:

00010000 ³ Y-axis Motor Failed. 00020000 ³ X-axis Motor Failed. 00030000 ³ Both DC Motors Failed.

Corrective Action: Try the following:

D Make sure that both DC Motors are connected

correctly.

D If the error code is related to the Y-axis motor:

S Make sure that the Refill Interconnect Cable

(the black cable that connects the Refill Assembly to the Electronics Module) is correctly connected to the Electronics Module.

S Replace the Refill Interconnect PCA '

page 8-64.

S Replace the Y-axis Motor Assembly '

Page 8-45.

D If the error code is related to the X-axis Motor,

replace the X-axis Motor Assembly ' Page 8-66.

D If both DC Motors fail, replace the Electronics

Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-9

System Error: 010035 0XABCDEF Problem Description: One of the Stepper Motors has failed.

Error data (0XABCDEF): If the value of each letter is 0, then the component is OK. If the value of each letter is different

from 0 then the component has failed. X ³ Electronics signal failed (ignore other values). A ³ Elevator Stepper Motor Failed. B ³ Refill Stepper Motor Failed. C ³ Primer Stepper Motor Failed. D ³ Service station (Z-axis) Stepper Motor

Failed. E ³ Service station (X-axis) Stepper Motor Failed.

F ³ Bail Stepper Motor Failed.

Corrective Action: Try the following:

D If the Error is related to the Electronic Signal

(X is not 0) then replace the Electronics Module ' Page 8-6.

D Make sure that the Refill Interconnect Cable

and the Service Station Interconnect Cable are correctly connected to the Electronics Module.

D Make sure that the failed Stepper Motor is

connected correctly.

D If the Error is related to the Bail Stepper

Motor, Elevator Stepper Motor or the Refill Stepper Motor then:

S Replace the Refill interconnect cable '

Page 8-87.

S Replace the Refill interconnect PCA '

Page 8-64.

D If the Error is related to the Primer or the Service

Station Stepper Motors then replace the Service Station Interconnect cable ' Page 8-87.

D If the Error is related to the Elevator Stepper

Motor then replace the Elevator Assembly ' Page 8-52.

2-10 System Error Codes

HP DesignJet CP Series Printers

D If the Error is related to the Refill Stepper

Motor then replace the Refill Assembly ' Page 8-55.

D If the Error is related to the Primer Stepper

Motor then replace the Primer Assembly ' Page 8-29.

D If the Error is related to the Service Station

Stepper Motors then replace the Service Station Assembly ' Page 8-26.

D If the Error is related to the Bail Stepper

Motor then replace the Bail Stepper Motor Assembly ' Page 8-62.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010036 (see next page for 010036 0000XX00) Problem Description: ADC Test Failure in the Main PCA. Corrective Action: Try the following:

D Switch the Printer OFF from the back and

then disconnect the Trailing Cable from the Electronics Module. Switch the Printer ON and see if the Error Code now changes to “010037”. If the error code remains as “010036”, replace the Electronics Module ' page 8-6.

D If the Error Code changes to “010037” then try

the following: S Make sure that the Trailing Cable is

connected correctly.

S Replace the Trailing Cable ' page 8-36. S Replace the Carriage Assembly ' page 8-42.

System Error Codes

HP DesignJet CP Series Printers

2-11

S Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010036 0000XX00 Problem Description: A short circuit in the Y/X-axis or ANY stepper

motor. This short circuit is causing some of the fuses in the Electronics Module to burn.

Error data:

00000800 ³ Problem with the Y-axis. 00001000 ³ Problem with the X-axis.

Corrective Action: Try the following:

D Check which stepper motor has failed by

measuring the resistance values of the connectors. Make sure that you check the resistance between pins 1-3 and 4-6. If any of the stepper motors are burnt, you will get a value of X0-5 ohms. ONCE YOU HAVE

IDENTIFIED THE FAILING MOTOR YOU MUST REPLACE THE FAILING MOTOR ASSEMBLY AND THE ELECTRONICS MODULE TOGETHER AT THE SAME TIME TO SOLVE THE PROBLEM. IF YOU INSTALL A NEW ELECTRONICS MODULE WITHOUT REPLACING THE FAILING MOTOR, THE ELECTRONICS MODULE WILL BE BURNED AGAIN.

Stepper Motor

Bail

Refill

Service Station (X-

Resistance (ohms)

120  20% 200  20%

54.4  20%

axis)

Service Station (Z-

50  20%

axis)

2-12 System Error Codes

HP DesignJet CP Series Printers

Primer

46  20%

Elevator

52  20%

System Error: 010037 Problem Description: ADC Test Failure in the Carriage PCA. Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Replace the Trailing Cable ' page 8-36. D Replace the Carriage Assembly ' page 8-42. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010038 Problem Description: A Printhead voltage could not be set - Main PCA

Failure.

Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Replace the Trailing Cable ' page 8-36. D Replace the Electronics Module ' page 8-6. D Replace the Carriage Assembly ' page 8-42.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-13

System Error: 010039 Problem Description: A Printhead voltage could not be set - Carriage

PCA Failure

Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Replace the Trailing Cable ' page 8-36. D Replace the Carriage Assembly ' page 8-42.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010040 Problem Description: The Ambient Temperature measured is out of the

normal range.

Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Replace the Trailing Cable ' page 8-36. D Replace the Carriage Assembly ' page 8-42. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010041 Problem Description: Problem in setting the Printhead Voltage. Corrective Action: Switch the Printer OFF and ON again. During

initialization another error code will appear. Refer to the relevant error code for further information.

2-14 System Error Codes

HP DesignJet CP Series Printers

System Error: 010042 0000000X Problem Description: The status of one of the optical sensors is not

stable when it should be. Error data (X):

0 ³ Problem with the Media Sensor. 1 ³ Problem with the Pinch-arm Sensor. 2 ³ Problem with the Refill Assembly Sensor. 3 ³ Problem with the Elevator Sensor. 4 ³ Problem with the Service Station Sensor. 5 ³ Problem with the Primer Sensor.

Corrective Action: Try the following:

D Make sure that all sensors are connected

correctly.

D If the error code is related to the Service

Station or the Primer then: S Make sure that the Service Station

Interconnect Cable (the black cable that connects the Service Station to the Electronics Module) is correctly connected to the Electronics Module.

S Replace the Service Station Interconnect

cable ' Page 8-87.

D If the error code is related to the Refill

Assembly or the Elevator then: S Make sure that the Refill Interconnect

Cable (the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module.

S Replace the Refill Interconnect cable '

Page 8-87.

D If the Error is related to the Pinch-arm sensor

then replace the Pinch-arm Sensor ' Page 8-84.

D If the Error is related to the Refill Assembly

Sensor then replace the Refill Assembly ' Page 8-55.

System Error Codes

HP DesignJet CP Series Printers

2-15

D If the Error is related to the Elevator Sensor

then replace the Elevator Assembly ' Page 8-52.

D If the Error is related to the Service Station

Sensor then replace the Service Station Assembly ' Page 8-26.

D If the Error is related to the Media

Sensor/Media Button then:

The Media Button is only applicable to HP DesignJets 3500CP and 3000CP.

S Make sure that the Media Sensor/Media

Button is installed correctly.

S Make sure that the cable for the Media

Sensor/Media Button is connected correctly.

S Replace the Media Sensor ' Page 8-78. S Replace the Media Button ' Page NO TAG.

D If the Error is related to the Primer Sensor

then replace the Primer Assembly ' Page 8-29.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 010043 Problem Description: Problem with the Carriage Board. Corrective Action: Try the following:

D Make sure that the Trailing Cable is connected

correctly.

D Replace the Carriage Assembly ' page 8-42. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

2-16 System Error Codes

HP DesignJet CP Series Printers

System Error: 010100 Problem Description: Error reading the EEROM. Corrective Action: Replace the Electronics Module ' page 8-6.

System Error: 010101 Problem Description: An action outside the EEROM limits has been

performed.

Corrective Action: Make sure you have the latest version of the Flash

SIMM (firmware) installed or upgrade the firmware revision of the Flash SIMM ' page 1-3. If the error code remains after installing the latest Flash SIMM then report the error to the HP Response Center or the nearest HP Support Office, stating the following information:

D Model and Serial Number of the printer. D the complete error number. D service print (Utilities / Service Tests). D plot file where the error has occurred. D additional comments about the usage, the

setting, etc..

System Error: 010102 Problem Description: Physical EEROM write and/or write operations

failed. The EEROM data that is written does not match the data that is read.

Corrective Action: Replace the Electronics Module ' page 8-6.

System Error Codes

HP DesignJet CP Series Printers

2-17

System Error: 010110 Problem Description: The content of the permanent configuration area

of the EEROM is not valid when the printer is initialized in Service Mode.

Corrective Action: Try the following:

D Test the Electronics Module ' page 4-7. D Perform the following Calibrations:

S Carriage ' page 5-7. S Refill ' page 5-9. S Line Sensor ' page 5-10. S Printhead Alignment ' page 5-13. S Color Calib. ' page 5-16. S Service Accuracy ' page 5-17.

D Make sure you have the latest version of the

Flash SIMM (firmware) installed.

D Replace the Electronics Module ' page 8-6.

System Error: 010111 Problem Description: The content of the User configuration area of the

EEROM is not valid when the printer is initialized.

Corrective Action: Press ENTER and re-configure the front panel

settings. If the error code continues to appear then replace the Electronics Module ' page 8-6.

2-18 System Error Codes

HP DesignJet CP Series Printers

System Error: 010120 Problem Description: The content of the permanent configuration area

of the EEROM is not valid when the printer is initialized in Normal Mode.

Corrective Action: Try the following:

D If this Error Code appeared during normal

operation and not during the initialization, then the problem can be solved by switching the printer OFF and ON again.

D Enter in Service Mode ' page 4-6. During the

initialization sequence the Error Code “010110” appears. Refer to that error code for further information.

System Error: 010121 Problem Description: One of the banks of the user area was corrupted

while writing or reading in that area.

Corrective Action: Try the following:

D Switch the printer OFF and ON again. D If the Error Code appears again then replace

the Electronics Module ' page 8-6.

System Error Codes

HP DesignJet CP Series Printers

2-19

System Error: 020000 Problem Description: Error in finding the Primer home position. Corrective Action: Try the following:

D Make sure that the Service Station

Interconnect Cable (the black cable that connects the Service Station to the Electronics Module) is correctly connected to the Electronics Module.

D Make sure that the cables for the Primer

Stepper Motor and Sensor are correctly connected to the Service Station Interconnect PCA.

D Make sure that the air tubes that are

connected between the primer assembly and the service station are in the correct position and are not squeezed together.

D Make sure that the Primer Stepper Motor is

NOT shorted.

D Replace the Service Station interconnect cable

' Page 8-87. D Replace the Primer Assembly ' Page 8-29. D Replace the Service Station Assembly '

page 8-26. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and

check if the error has gone before replacing

another component. Using this procedure

you will be able to determine exactly which

component failed.

2-20 System Error Codes

HP DesignJet CP Series Printers

System Error: 020001 Problem Description: Error in finding the Elevator home position. Corrective Action: Try the following:

D Make sure that there are no obstacles in the

Elevator path. Check if the ink cartridges are installed correctly on the Elevator.

D Make sure that the Refill Interconnect Cable

(the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module.

D Make sure that the cables for the Elevator

Stepper Motor and Sensor are correctly connected to the Refill Interconnect PCA.

D Make sure that the Elevator Stepper Motor is

NOT shorted.

D Replace the Refill interconnect cable '

Page 8-87.

D Replace the Refill Interconnect PCA ' Page

8-64.

D Replace the Elevator Assembly ' Page 8-52.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-21

System Error: 020002 Problem Description: Error in finding the Refill Arm home position. Corrective Action: Try the following:

D Make sure that the Refill Interconnect Cable

(the black cable that connects the Refill

Assembly and Elevator to the Electronics

Module) is correctly connected to the

Electronics Module. D Make sure that the cables for the Refill

Stepper Motor and Sensor are correctly

connected to the Refill Interconnect PCA. D Make sure that the Refill stepper motor is

NOT shorted. D Replace the Refill interconnect cable '

Page 8-87. D Replace the Refill Interconnect PCA '

Page 8-64.

D Replace the Refill Assembly ' Page 8-55. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and

check if the error has gone before replacing

another component. Using this procedure

you will be able to determine exactly which

component failed.

2-22 System Error Codes

HP DesignJet CP Series Printers

System Error: 020003 Problem Description: Error in finding the Refill Stepper Motor home

position.

Corrective Action: Try the following:

D Perform the Refill Calibration ' page 5-9.

D Make sure that there are no obstacles in the

Refill path.

D Make sure that the Refill Interconnect Cable

(the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module.

D Make sure that the cables for the Refill

Stepper Motor and Sensor are correctly connected to the Refill Interconnect PCA.

D Make sure that the Refill stepper motor is

NOT shorted.

D Replace the Refill Interconnect cable '

Page 8-87.

D Replace the Refill Interconnect PCA ' Page

8-64.

D Replace the Refill Assembly ' Page 8-55.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-23

System Error: 020004 Problem Description: Error in finding the Service Station home

position.

Corrective Action: Try the following:

D Make sure that the Service Station flag is

installed correctly ' page 8-26. D Make sure that the Service Station nut is

installed correctly. The nut is located on the

front side of the Service Station, just below the

Printhead Cleaner holder. D Make sure that the Service Station

Interconnect Cable (the black cable that

connects the Service Station to the Electronics

Module) is correctly connected to the

Electronics Module. D Make sure that the cables for the Service

Station components are correctly connected to

the Service Station Interconnect PCA. D Make sure that the Service Station stepper

motors are NOT shorted.

D Replace the Service Station interconnect cable

' Page 8-26. D Replace the Service Station Assembly '

page 8-26. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and

check if the error has gone before replacing

another component. Using this procedure

you will be able to determine exactly which

component failed.

2-24 System Error Codes

HP DesignJet CP Series Printers

System Error: 020005 Problem Description: Elevator has problem reaching a desired position. Corrective Action: Try the following:

D Make sure that there are no obstacles in the

Elevator path. Check if the ink cartridges are installed correctly on the Elevator.

D Make sure that the Refill Interconnect Cable

(the black cable that connects the Refill Assembly and Elevator to the Electronics Module) is correctly connected to the Electronics Module.

D Make sure that the cables for the Elevator

Stepper Motor and Sensor are correctly connected to the Refill Interconnect PCA.

D Make sure that the Elevator stepper motor is

NOT shorted.

D Replace the Refill interconnect cable '

Page 8-87.

D Replace the Refill Interconnect PCA ' Page

8-64.

D Replace the Elevator Assembly ' Page 8-52.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error Codes

HP DesignJet CP Series Printers

2-25

System Error: 020006 Problem Description: The refill position in the Y-axis is not calibrated. Corrective Action: Perform the Refill Calibration ' Page 5-9.

System Error: 020010 Problem Description: Problem with fine movement of the Y-axis motor. Corrective Action: Try the following:

D Switch the printer OFF and ON again and

check if the error code disappears. If the error

code disappears, do NOT try to

troubleshoot any further. D Check that the Encoder Strip is NOT damaged

or dirty. If necessary, clean the encoder strip,

or if damaged, replace the Encoder Strip '

Page 8-32.

D Clean and lubricate the slider rods. D Replace the Y-axis Motor Assembly ' Page

8-45. D Replace the Tensioner Holder Assembly (with

spring) ' Page 8-39.

D Replace the Y-axis belt ' Page 8-39. D Replace the Carriage Assembly ' page 8-42.

Only replace one component at a time and

check if the error has gone before replacing

another component. Using this procedure

you will be able to determine exactly which

component failed.

2-26 System Error Codes

HP DesignJet CP Series Printers

System Error: 020011 Problem Description: Error during initialization of the Y-axis. Corrective Action: Try the following:

D Switch the printer OFF and ON again and

check if the error code disappears. If the error code disappears, do NOT try to troubleshoot any further.

D Check that the Encoder Strip is NOT damaged

or dirty. If necessary, clean the encoder strip, or if damaged, replace the Encoder Strip ' Page 8-32.

D Clean and lubricate the slider rods.

D Replace the Y-axis Motor Assembly ' Page

8-45.

D Replace the Tensioner Holder Assembly (with

spring) ' Page 8-39.

D Replace the Y-axis belt ' Page 8-39.

D Replace the Carriage Assembly ' page 8-42.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 040xxx Problem Description: MIO Card Error Corrective Action: Try the following:

D Press ENTER and switch the printer OFF.

Make sure the MIO card is installed correctly and switch the printer ON again. If this error code continues to appear then replace the MIO Card.

D If the system error continues to appear after

replacing the MIO card, then replace the Electronics Module ' page 8-6.

System Error Codes

HP DesignJet CP Series Printers

2-27

System Error: 040601 Problem Description: The MIO card does not support the MIO 6 protocol.

Cards with version 5 or below can not be used with this plotter. Version 5.1 cards behave as expected but do not support PML instructions. Install the latest version.

Corrective Action: Install the latest version of the MIO Card.

System Error: 050000 Problem Description: The Line Sensor has problems finding the Mark

Encoder.

Corrective Action: Try the following:

D Clean the Mark Encoder if necessary. D Make sure the Line Sensor is installed and

connected correctly. D Perform the Service Accuracy Calibration '

Page 5-17. D Replace the lens cover which is installed on the

line sensor.

D Replace the Trailing Cable ' Page 8-36. D Replace the Carriage Assembly ' Page 8-42. D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and

check if the error has gone before replacing

another component. Using this procedure

you will be able to determine exactly which

component failed.

2-28 System Error Codes

HP DesignJet CP Series Printers

System Error: 060000 Problem Description: The Line Sensor is not functioning properly because

there is too much ambient light.

Corrective Action: Try the following:

D Close the Window if it is open.

D Move the printer to a location with less light.

The Printer MUST be kept away from direct intense sunlight or a spotlight.

D Replace the Trailing Cable ' Page 8-36.

D Replace the Carriage Assembly ' Page 8-42.

D Replace the Electronics Module ' page 8-6.

Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.

System Error: 060100 Problem Description: Incorrect Line Sensor type in the EEROM. Corrective Action: Try the following:

D Calibrate the Line Sensor ' page 5-10.

D Clear the EEROM ' page 4-32 and perform all

the calibrations again.

D Replace the Electronics Module ' page 8-6 and

perform all the calibrations again.

System Error: 060200 Problem Description: Incompatible Firmware and Carriage PCA. Corrective Action: Upgrade the Firmware.

System Error Codes

HP DesignJet CP Series Printers

2-29

System Error: 060300 Problem Description: Incompatible Firmware and Line Sensor. Corrective Action: Upgrade the Firmware.

System Error: 060400 Problem Description: Incompatible Carriage PCA and Line Sensor OR

Line Sensor not calibrated after replacing Carriage Assembly.

Corrective Action: Try the following:

D Calibrate the Line Sensor ' page 5-10. D Replace the Carriage Assembly ' page 8-42.

System Error: 060500 Problem Description: Line Sensor not calibrated. Corrective Action: Calibrate the Line Sensor ' page 5-10.

System Error: 07xxxx XXXXXXXX Problem Description: Firmware Error. Corrective action: Make sure you have the latest version of the Flash

D Model and Serial Number of the printer. D the complete error number (07xxxx

XXXXXXXX).

D service print (Utilities / Service Tests). D plot file where the error has occurred. D additional comments about the usage, the

setting, etc..

2-30 System Error Codes

HP DesignJet CP Series Printers

HP DesignJet 2500CP/3500CP only

System Error: 08xxxx Problem Description: PostScript Error. Corrective Action: Make sure you have the latest version of the Flash

SIMM (firmware) installed or upgrade the

firmware revision of the Flash SIMM ' page 1-3.

If the error code remains after installing the latest

Flash SIMM then report the error to the HP

Response Center or the nearest HP Support

Office, stating the following information:

D Model and Serial Number of the printer.

D the complete error number.

D service print (Utilities / Service Tests).

D plot file where the error has occurred.

D additional comments about the usage, the

setting, etc..

HP DesignJet 2500CP/3500CP only

System Error: 080001 Problem Description: Hard Disk Drive installed without PostScript. Corrective Action: Install the PostScript SIMM in the 2nd slot from

the left in the Electronics Module.

System Error Codes

HP DesignJet CP Series Printers

2-31

HP DesignJet 2500CP/3500CP only

System Error: 09xxxx Problem Description: Hard Disk Drive Error. Corrective Action: Try the following:

D Switch the printer OFF and ON again. D If the Error Code appears again then check

that the Hard Disk data cable is correctly

connected at both ends. Also check that the

Hard Disk Power Cable is correctly connected.

D Replace the Hard Disk data cable ' page 8-12. D If the Error Code continues to appear, then

replace the Hard Disk ' page 8-12.

HP DesignJet 2500CP/3500CP only

System Error: 090004 Problem Description: PostScript installed without the Hard Disk Drive. Corrective Action: Install the Hard Disk Drive in to the Electronics

Module ' page 8-12.

HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only

Error Message: Ink System Error XX-YYYY Ink Delivery System errors are identified by code numbers composed of 2

digits plus 4 additional digits, like this: XX-YYYY. These digits mean:

D XX is the proper code between 01 and 98 D YYYY indicates which ink system is affected. Each Y represents one

color in the order YCMK (as installed in the Carriage) and can be either:

D 0 - if the error DOES NOT apply to that color. D 1 - if the error DOES apply to that color.

The error codes (XX) are codified following these rules:

D A bigger number means higher severity of the error.

2-32 System Error Codes

HP DesignJet CP Series Printers

 Each X can be a digit from 0 to 9.  The 1st digit is the severity and the main cause of the error. Codes (XX)

that are below 50 correspond to ignorable errors (currently they are not displayed).

1st Digit

Cause of Error

9 Missing Ink Systems 8 Mixed Ink Systems 7 Removed Components 6 Electrical Problem 5 Logical Problem (Incorrect Ink System) 3 Alignment Error 2 Printhead Check Error 1 Other errors

 The 2nd digit indicates the component causing the error or the secondary

source of the error. Ignore (when possible) a “0” or “1” in the 2nd X if the optional YYYY is present (because it is coded with these digits).

1st Digit

Component Causing Error

0 Media 1 LED or Lens Cover 2 Ink Cartridge 3 Head Cleaner 4 Printhead 5 Thermal Shutdown 6 Bad Printhead Initialization 7 Continuity Error 8 Ink Delivery System (the whole kit

System Error Codes

potentially affected)

HP DesignJet CP Series Printers

2-33

User Messages

HP DesignJet CP Series Printers

3-1

User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP

NOTE FOR HP DESIGNJETS 2500CP AND 2000CP: IF YOU HAVE ANY USER MESSAGES WHICH ARE NOT LISTED IN THIS CHAPTER, THEN CHECK WHICH FIRMWARE VERSION IS INSTALLED IN THE PRINTER, AND IF NECESSARY UPGRADE TO FIRMWARE VERSION A.02.14 OR HIGHER.

This is a list of the messages in the front–panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order, except that the STATUS messages follow all other messages.

Message Explanations and Actions

Message Explanation and Action

Accessing head cleaners

Accessing printheads

Action unavailable Entry being printed

Calibrate error Continue →

Calibrate Yes → Color Νο →

The printer is moving the platform that contains the printhead cleaners to a place where you can access them.

Wait for a few seconds until this operation has finished.

The printer is moving the carriage that contains the printheads to a place where you can access them.

Wait for a few seconds until this operation has finished.

A print is being printed and you have requested to move, delete or modify the number of copies through the queue management menu. You cannot change the current entry until the print has finished.

Wait until the print has finished.

The calibration print was loaded incorrectly and it could not be measured. Press ↓ to continue, then reload the print for measurement. Follow front panel

instructions.

You are using sheet media and color calibration is on. The printer is asking you if you want to calibrate the color for the loaded media.

Press ↑ for yes.

↓ for no.

Press

3-2 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

Calibration done Continue →

Cancelled Continue →

Check JJ-J Close right door

Check ink cartridges JJ-J Abort →

Check ink system→ Ignore →

Accuracy calibration is complete. Press ↓ to continue.

You have just cancelled the last print or function. Press ↓ to continue.

The printer has detected an error in the printhead cleaners indicated by the stars.

Reseat (do not replace) the indicated cleaners. When you have done so, close the right door of the printer.

The printer has detected an error in the cartridges indicated by the empty squares. Reseat (do not replace) the indicated cartridges or press the ↓ key to terminate

the procedure. In that case, you will not be able to print, and you may later resume checking the ink system by pressing the Replace Ink System button.

After an error has been detected in the ink system, you are given the chance to check it.

Press ↑ to check the ink system right now. The printer will indicate which ink systems are affected.

Press ↓ to ignore the error and continue printing. In this case the image quality cannot be assured.

Check printheads JJ-J Abort →

Close left door to continue

Close roll cover Continue →

Close window to continue

Create pattern → Measure pattern →

Disk error Continue

→

The printer has detected an error in the printheads indicated by the empty squares. The printhead can be replaced, but you should replace all components of the failing ink systems as soon as possible.

Reseat (do not replace) the indicated printheads or press the ↓ key to terminate the procedure. In that case, you will not be able to print, and you may later resume checking the ink system by pressing the Replace Ink System button.

You opened the left door while the printer was busy, or you have finished installing the ink cartridges.

Close the left door to continue.

Rewind the media to take up any slack in the roll, close the roll cover, then press

↓ to continue.

You have finished installing the printheads.

Close the window to continue. Press ↑ to create the pattern for automatic calibration.

Press ↓ to measure the pattern for automatic calibration.

(HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected. Press ↓ to continue.

User Messages

HP DesignJet CP Series Printers

3-3

Message Explanation and Action

Edge not found Reload media

Error processing job Flushing rest of job→

Fatal disk error Continue →

Head cleaner full JJ-J →

The printer could not find edge of media during loading procedure.

Check the leading edge of the media for unevenness or tears; cut a straight edge, if necessary , and reload. Be sure to position the right edge along the perforated line on the entry platen when loading.

An error was encountered while the print was being processed. The print has been lost.

Press ↓ to delete the print.

(HP DesignJet 2500CP/3500CP only) An error on the hard disk has been detected.

Press ↓ to continue. Retry the operation by cycling the power. If the problem persists, Replace the Hard Disk Drive.

Either: After finishing printing, the printer has detected that one or more of the printhead cleaners are full of ink. The squares that are flashing indicate the head cleaners that are full.

Press ↓ to continue. The message [Check ink system → / Ignore → {is displayed. If you press ↓ again to continue, you may still be able to print again, but the ink in the head cleaner may overflow and the print quality of your images may be affected. To fix the problem, select ↑ to check the ink system.

Or: In the ink system replacement process, one or more of the printhead cleaners have not been replaced at the same time as the corresponding printheads. The squares that are flashing indicate the head cleaners that are full.

Head cleaner ink may overflow →

Head cleaner removed JJ-J →

Press ↓ to continue. You may still be able to print again, but image print quality may be affected, as indicated by a subsequent message.

One or more of the printhead cleaners are full of ink, and the ink may overflow.

Press ↓ to continue. Image print quality may be affected, and ink may leak

inside the printer and damage it. Replacement of the ink systems affected is recommended.

The printer has detected that one or more printhead cleaners have become

dislodged or the printer cannot detect them, as indicated by the flashing squares. Printing is disabled.

Press ↓ to check the failing head cleaner. You should reseat the head cleaners immediately. If this does not solve the problem, you will have to replace

the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key.

If you don’t correct the error now, you will see the status message “Ink system error”.

3-4 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

Image quality not assured

Imaging inks YES

→

installed ΝΟ →

Incorrect ink system

JJ-J→

This message appears after the printer finds an error in the ink system. One or more of the ink systems have passed their specified life, one or more of the printhead cleaners are full of ink, or one or more of the printheads has failed an electrical test, or an alignment or nozzle check.

Press ↓ to continue. You may continue printing, but you may not get your usual image print quality.

After you have finished installing a new ink cartridge, you are asked to confirm that you have changed the type of ink cartridges from UV Pigmented to Imaging.

Press ↑ to confirm that you have changed the ink cartridges from UV Pigmented to Imaging.

Press ↓ to indicate that you have not changed the ink cartridges from UV Pigmented to Imaging. You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones.

After you used the Replace Ink System procedure, which was cancelled by a time–out or aborted; the printer has detected that one or more of the ink systems are still faulty or have not been fully replaced, as indicated by the flashing squares. This message also appears if the printer believes that a component is incorrect; you must then confirm that the ink system is indeed correct, or rectify the error.

Press ↓ to continue, to replace the ink systems. Printing will be disabled. You should replace the faulty ink systems immediately.

Initializing new ink system

Ink cartridge removed

JJ-J→

If you don’t correct the error now, you will see the status message “Ink system error”

In the ink system replacement process, you have swapped an Imaging ink system for a UV Pigmented ink system, or vice versa. The printer will reinitialize and prepare to print with the new ink system. (This message only applies to firmware revision levels A.02.08 or higher.)

Wait until the new ink system has been initialized.

The printer has detected that one or more ink cartridges have been removed or cannot be detected, as indicated by the flashing squares.

Press ↓ to check the failing ink cartridge. Printing has been disabled. You should reseat the ink cartridge immediately. If this does not solve the problem, you

will have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key.

If you don’t correct the error now, you will see the status message “Ink system error”.

User Messages

HP DesignJet CP Series Printers

3-5

Message Explanation and Action

Ink cartridge valve out

JJ-J→

Ink system at end of life

JJ-J→

Ink system at end of life. Retry→

INK SYSTEM ERROR

xx-xxxx

The printer has detected that one or more of the ink cartridge valves (as indicated by flashing squares) has popped out during refilling.

Press ↓ to check the failing ink cartridge. You should reseat the valves immediately

. If this does not solve the problem, you will have to replace

the entire ink system (printhead, printhead cleaner, and ink cartridge) using the Replace Ink System key.

The printer has found that an earlier “Out of ink” error has not been corrected. One or more components of the ink system, as indicated by flashing squares, have reached the end of their intended lives. You should now replace all three components of those ink systems affected (the printheads, the printhead cleaners and the ink cartridges).

Press ↓ to continue. Image print quality may be affected. Replacement of

the ink systems affected is recommended.

The printer has detected that one or more components of the ink system have reached the end of their intended lives. You should now replace all three components of those ink systems affected (the printheads, the printhead cleaners and the ink cartridges).

Press ↓ to replace the erroneous ink systems.

The printer has detected an error in the ink system, as shown in earlier messages. Printing will be disabled until the error has been corrected. If more than one error is pending, the one with the highest number, corresponding to the most severe error, will be displayed. Possible error codes (xx-xxxx) are:

• 58.... See the message “Incorrect ink system”

• 65.... or 66.... See the message “Printhead failure”

• 67.... See the message “Printhead contact error”

• 72.... See the message “Ink cartridge removed”

• 73.... See the message “Head cleaner removed”

• 74.... See the message “Printhead removed”

• 88.... See the message “Mixed ink system”.

Press the Replace Ink System key to replace the erroneous ink systems in or der to print with your printer again.

Press the Enter key to access the main front panel menus.

FOR FURTHER INFORMATION REFER TO INK SYSTEM ERROR XX-YYYY IN CHAPTER 2.

Install complete Ink system replacement has been completed successfully.

Resume normal operations.

3-6 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

Lift lever after aligning

Lift lever to continue

Load arrow edge print side down

Load cancelled Remove media

Load error Remove media

Load media for calibration

Load media to align printheads

Load media to check printheads

You have lowered the media lever to align the media with the entry platen.

Lift the lever at the right edge of the paper path on the printer when you’ve finished aligning the roll media as instructed.

The media lever was lowered while the processor was busy.

Lift the lever at the right edge of the paper path on the printer.

Remove the accuracy calibration print, turn it so that the edge with the arrows printed on it is print–side down, then load that edge into the printer.

The Cancel key was pressed while media loading was in progress.

Remove media.

Media was inserted with the media lever raised.

Lower the lever and reload the media.

Load media to proceed with calibration.

Load media to proceed with printhead alignment.

The printer is telling you to load media so it can perform the printhead check.

Load media to proceed with printhead check.

Load sheet for calibration

Lower lever Lower the lever at the right of the printer.

Lower lever Remove media

Lower window to continue

Media too small You may have sent a print file that is too lar ge for the media loaded; the print

User Messages

The printer is ready to perform the accuracy calibration procedure, but media is not present.

Load media to continue.

Lower the lever at the right of the printer and remove the media.

The window was opened while the printer was busy.

Close the window to continue.

may be clipped. Press Cancel if the media is unsuitable, and reload with appropriate media.

HP DesignJet CP Series Printers

3-7

Message Explanation and Action

Media too small for calibration

MIO error Communication break

MIO error handshake

Mispositioned Reload roll

→

The media you loaded for printhead alignment or a printhead check is too small. The procedure has been cancelled. You may continue printing without calibrating the printer, but the image quality is not assured.

Press ↓ to continue. If you want to complete the interrupted procedure, reload with appropriate media (A3–size paper or larger, in landscape orientation) and redo the procedure:

• Use Image quality / Printhead service / Align now for printhead

alignment.

• Use Image quality / Printhead service / Printheads check / Now for a

printhead check.

The flow of data from the computer to the printer stopped prematurely (for example, the computer may have been shut down before all data was sent).

Press Enter to clear the message from the front panel display.

You configured the modular interface incorrectly.

Press the Enter key to clear the message from the front panel. Check the

handshake settings in the printer’s front panel, in the hardware configuration, and in your application software configuration to make sure they are compatible with one another.

The roll media is mispositioned.

Remove and reload the roll.

Mispositioned Reload sheet

MISSING INK SYSTEM Install→

Mixed ink system

-JJJ→

The sheet media is mispositioned.

Remove and reload the sheet.

One or more ink systems are missing. Press ↓ or the Replace Ink System key to install the ink systems in order to

print with your printer.

At power–on or after the ink systems have been serviced, the printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The flashing squares indicate which ink systems need checking. The error may be because

the printhead, printhead cleaner and ink cartridge within an

ink system are not all of the same type (UV Pigmented or Imaging) or that entire ink systems are of different types.

Press ↓ to continue, to check the ink systems.

3-8 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

MIXED INK SYSTEM

88xxxx

No code for UV inks Continue→

Open left door to access ink cartrg.

Open right door to access head cleaners

The printer has earlier detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are all of the same type. The error code “88xxxx” indicates a mixed ink system error.

Press the Replace Ink System key to replace the erroneous ink systems in or der to print with your printer again. You can press the Enter key to access the main front–panel menu.

The printer does not have the correct firmware for the HP DesignJet CP ink system UV currently installed. (This message only applies to firmware revision

levels A.01.xx.)

Press ↓ to continue, and reinstall the HP DesignJet CP Ink System (Imaging ink

system) back into the printer. Access the menu Utilities / Statistics / Code rev to confirm the firmware revision present. If you have a code revision like A.01.xx, you need to upgrade your firmware to code revision A.02.08 or higher to use the HP DesignJet CP Ink System UV.

You are doing an ink system replacement.

Open the left door to access the ink cartridges.

You are doing an ink system replacement.

Open the right door to access the printhead cleaners.

Open window to access printheads

Out of disk space Data was lost

OUT OF INK

JJ-J→

Out of memory Data was lost

Press ENTER when done

You are doing an ink system replacement.

Open the window to access the printheads.

(HP DesignJet 2500CP/3500CP only) The current print file is too large for the printer’s memory.

Try lowering the resolution of the file you are attempting to print, or otherwise reducing its complexity.

The printer has detected that the amount of ink in the ink systems indicated by one or more flashing squares, is below acceptable limits for satisfactory printing.

Press ↓ to check the indicated ink systems.

The current file is too large for the printer’s memory; the printer has run out of disk space for processing the file.

To print files of this size, you may need to install more memory to your printer.

The printer is waiting for you to confirm an action or selection.

When you have taken the appropriate action press the Enter key.

User Messages

HP DesignJet CP Series Printers

3-9

Message Explanation and Action

Printhead alignment cancelled

→

Printhead alignment error JJ-J→

Printhead alignment error →

The printhead alignment procedure has failed, or the printer has detected a fault that stops the procedure from completing. Subsequent messages will explain the error further:

D “Replacement of lens cover recommended” - You should check the section on

replacing lens covers in the User’s Guide.

D “Media too small for calibration” - The roll that is loaded is not wide

enough for the calibration to be done. It must be at least A3 size. You should load appropriate media and repeat the procedure again, using Image Quality

/ Printhead Service / Align Now. If you use sheet media that is too small, the printer will reject the media and prompt you to load new media.

Press ↓ to continue.

You may continue printing, but you may not get your

usual image print quality.

The printhead alignment procedure has failed, or the printer has detected a fault that stops the procedure from completing. The squares that are flashing indicate the ink systems that have failed. If the message contains no squares, the procedure has failed because of a problem that is not related to specific printheads, for example, a problem with the media.

Press ↓ to continue. The message Check ink system → / Ignore→should be displayed. If you press ↓ again to continue, you may still be able to print again, but image print quality may be affected. To fix the problem, select ↑ to check the

ink system.

Printhead check cancelled→

The printhead check procedure has failed, or the printer has detected a fault that stops the procedure from completing. Subsequent messages will explain the error further:

D “Replacement of lens cover recommended” - You should check the section on

replacing lens covers in the User’s Guide.

D “Media too small for calibration” - The roll that is loaded is not wide

enough for the check to be done. It must be at least A3 size. You should load appropriate media and repeat the check again, using Image Quality /

Printhead Service / Printheads Check / Now. If you use sheet media that is too small, the printer will reject the media and prompt you to load new media.

Press ↓ to continue.

You may continue printing, but you may not get your

usual image print quality.

3-10 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

Printhead check error

JJ-J →

Printhead check error →

Printhead contact error JJ-J→

The message “Printhead check error” may be displayed if:

D You are using colored media. Either disable checking or use media that is

clean, white, and opaque.

D There are dirty nozzles on the printhead. Replace your ink system. Do not

attempt to clean the nozzles.

The squares that are flashing indicate the ink systems that have failed. If the message contains no squares, the procedure has failed because of a problem that is not related to specific printheads, for example, a problem with the media.

Press ↓ to continue. The message Check ink system → / Ignore → will be displayed. If you press ↓ again to continue, you may still be able to print again, but image print quality may be affected. To fix the problem, select

↑ to check the

ink system.

The printheads, indicated by flashing squares, have failed to function because of

an unusual electrical signal from the printhead. The most likely cause of this message is that the electrical contacts on the printhead or printer carriage are dirty and need cleaning.

Press the ↓ key to check the printheads. Open the window when indicated, and

remove the printheads indicated.

Look at the electrical contacts on the printhead and carriage. If they are dirty, they should be cleaned.

CAUTION:

Printhead failure

JJ-J→

Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage the printhead. Handle the ink systems with care.

If you don’t correct the error now, you will see the status message “Ink system error”.

The printheads indicated by flashing squares have failed, either during printhead initialization or during printing. The printer may have detected an unusual electrical or thermal signal from the printhead that may require attention. The most likely causes of this message are:

D The ink cartridge is empty. If this is so, your ink system has reached the

end of its normal life, and you will need to buy a new ink system to replace the old one.

D There has been a problem inside the printhead that has caused it to fail, for

example, the printhead has overheated.

You should replace the indicated ink systems immediately.

Press the ↓ key to check the printheads. Open the window when indicated, and

remove the printheads indicated. Try reseating the printhead.

If you don’t correct the error now, you will see the status message “Ink system error”.

User Messages

HP DesignJet CP Series Printers

3-11

Message Explanation and Action

Printhead removed

JJ-J→

The printer has detected that one or more printheads have become dislodged or

the printer cannot detect them, as indicated by the flashing squares.

Press ↓ to continue. You should reseat the printheads immediately or replace the ink system.

If you don’t correct the error now, you will see the status message “Ink system error”.

Printing disabled

→

The printer cannot print, because of errors previously notified. Press ↓ to continue. Then press the Replace Ink System key to replace the

erroneous ink systems in order to print with your printer again.

Pull ↓ Align ↔ edges to roll

Reload media There was an error loading the media and the printer has ejected it. The printer is

Reload sheet Sheet media was loaded skewed and the printer ejected it.

You are aligning roll media.

Grasp the left and right free edges of the roll media and pull them towards you until the media is taut. At the same time, align the left and right edges of the media so that they are flush with the left and right edges of the roll.

waiting for you to reload the media.

Reload the media.

Reload the sheet.

Remove all ink cartridge(s)

Remove all printheads

Remove head cleaners Close right door

Remove media The ink is dry.

Remove media Lift lever

You have selected the option Utilities / Transport mode of the front-panel

menu, and opened the left door when instructed.

The printer is instructing you to remove all the ink cartridges.

You have selected the option Utilities / Transport mode of the front–panel

menu, and lifted the window when instructed.

The printer is instructing you to remove all the printheads.

You have selected the option Utilities / Transport mode of the front–panel

menu, and opened the right door when instructed.

The printer is instructing you to remove all the printhead cleaners, and then close the right door.

Remove the accuracy calibration print that has just been produced. Press ↓ to continue with accuracy calibration.

An attempt to load media was made while the media lever was lowered.

Remove the media, lift the lever, and reload media with the lever up.

3-12 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

Replace ink cartridge(s)

JJJ-

Replace lens cover Continue→

Replace printhead(s)

JJ-J

Replace printhead(s) Close window

Replace JJJ- Close right door

You are in the ink system replacement process, and opened the left door when instructed.

The printer is waiting for you to replace the ink cartridges indicated by flashing squares.

You are in the ink system replacement process, and lifted the window when instructed.

The printer is waiting for you to replace the lens cover on the printhead carriage with a new one. Spare lens covers are inside the right door. Press ↓ to continue

when you have completed the lens replacement.

You are in the ink system replacement process, and lifted the window when instructed.

The printer is waiting for you to replace the printheads indicated by flashing squares.

You are in the ink system replacement process, and lifted the window when instructed.

The printer is waiting for you to replace a printhead, or you can close the window without making any changes.

You are in the ink system replacement process, and opened the right door when instructed.

Replacement of ink system recommended→

Replacement of lens cover recommended→

Resource area full Unable to save res.

The printer is waiting for you to replace the printhead cleaners indicated by *s, and then close the right door.

You are about to finish the ink system replacement process, and the printer recommends replacing one or more of the four ink systems (for example, because they have passed their specified life).

Press the ↓ key to continue. You will see the status message ILow on inkI. Then press the Replace Ink System key to replace the ink systems that will be

indicated.

The printhead alignment procedure, or the printhead check procedure, or a calibration check has failed because the lens cover is dirty and needs replacing. Printing may continue but the image quality is not assured.

Press ↓ to continue. Replace the lens cover. Spare lens covers are inside the right door.

(HP DesignJet 2500CP/3500CP only) The printer’s hard disk is full. You are attempting to save resources. The printer is unable to process the request.

You need to remove some of the resources from the hard disk, for example, saved print files, halftones, or fonts that you don’t use. Then try saving the resource again.

User Messages

HP DesignJet CP Series Printers

3-13

Message Explanation and Action

Roll empty Load new roll

Roll misaligned Reload roll

Set transport→ Yes

Mode→ Νο

Sheet load→ Roll load→

Sheet misaligned Reload sheet

Sheet required for calibration

Sheet / Roll? Reload media

You have used all of the media roll.

Load a new roll of media.

Roll media is skewed.

Reload media.

You have selected transport mode in the front–panel menu. The printer is waiting for you to accept or reject the transport mode. Accepting transport mode starts the process of removing all ink systems.

Press ↑ to accept or press ↓ to reject. Press ↑ to load sheet media.

Press ↓ to load roll media.

Sheet media is skewed.

Remove it and reload it so that the left and right edges being loaded into the printer are square. The leading edge must also be straight.

You have started an accuracy calibration check but media is not present.

Load media.

Either: Sheet mode was chosen while loading roll media.

Reload media.

Or: a sheet more than 51 inches (130 cm) long was loaded.

Trim the sheet and reload.

Switch power off You have selected the transport mode shut-down sequence. The printer is waiting

for you to turn the power switch, on the rear of the printer, to OFF.

Switch OFF the printer.

Switch power off Check paper path

Switch power off Check printhead path

System Error 060000

The printer may be jammed with media.

Turn OFF the printer. Check the media path and clear it if necessary. Then turn on the printer.

The printhead carriage cannot move. The printer may be jammed with media.

Turn OFF the printer. Check the media path and clear it if necessary. Then turn ON the printer.

The ambient light level in the area of your printer is too bright and is causing the optical sensor in your printer to malfunction.

Reduce the ambient light level or move the printer to a location where the light level is lower.

3-14 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

System error

XXXXXX

System error

XXXXXX XXXXXXXX

UV inks YES→

installed ΝΟ→

Verify ink system

JJ-J→

An internal error has occurred and a system error number is displayed.

Press Enter; this may clear the error and allow you to continue. If you

cannot continue, turn off the printer, and then turn it on again. If you still see the system error message then refer to Chapter 2 for more information.

An internal error has occurred and a system error number is displayed.

Press Enter; this may clear the error and allow you to continue. If you

cannot continue, turn off the printer, and then turn it on again. If you still see the system error message then refer to Chapter 2 for more information.

After you have finished installing a new ink cartridge, you are asked to confirm that you have changed the type of ink cartridges from Imaging to UV Pigmented.

Press ↑ to confirm that you have changed the ink cartridges from Imaging to UV Pigmented.

Press ↓ to indicate that you have not changed the ink cartridges from Imaging to UV Pigmented. You will then be given the opportunity of replacing the incorrect ink cartridges by the correct ones.

At power-on, the printer has detected an error in the ink systems shown by flashing squares.

Press ↓ to continue. You should check the ink systems immediately.

STATUS Messages

Message Explanation and Action

STATUS Accessing head cleaners

STATUS Accessing printheads

STATUS Aligning printheads

User Messages

You have pressed the Replace Ink System key or there is an error in the head

cleaners and you have pressed ↑ or ↓. The carriage is moving so that you can access the printhead cleaners.

Wait until the carriage is in position.

You have pressed the Replace Ink System key or there is an error in the

printheads and you have pressed ↑ or ↓. The carriage is moving out so that you can access the printheads.

Wait until the carriage is in position.

The printer is printing a pattern to align the printheads.

Wait until the pattern has been printed.

HP DesignJet CP Series Printers

3-15

Message Explanation and Action

STATUS Calibrating

STATUS Calibrating color

STATUS Calibrating printhds

STATUS Cancelling

STATUS Check pending

STATUS Checking ink system

The printer is performing the accuracy calibration check.

Wait until the printer has finished the check.

(HP DesignJet 2500CP/3500CP only) The printer is performing a color calibration.

Wait until the printer has finished calibrating.

The printer is performing an internal printhead calibration.

Wait until the printer has finished calibrating.

The Cancel key has been pressed and the printer is in the process of cancelling a file or procedure.

Continue when this message is no longer displayed.

The right door has been opened while the printer was busy (for example, printing) and the printer is waiting to check the ink system. You may have done something that will affect image print quality.

Do not open any door or window on the printer when not instructed and it is busy.

The printer is verifying that the ink system was correctly installed, or that all the components are present after any door or window on the printer has been opened.

Wait until the check is complete.

STATUS Checking media

STATUS Checking printheads

STATUS Creating pattern

STATUS Head cleaner(s) full

STATUS Initializing

STATUS Ink drying (xx m xx s)

The printer is checking to see if media is correctly positioned with respect to the perforated line of the entry platen.

Wait until the check is complete.

The printer is printing a pattern to test the printheads.

Wait until the check is complete.

The printer is performing an accuracy calibration.

Wait until the calibration is complete.

One or more of the printhead cleaners are full of ink. The printer will continue printing but image quality may be affected, and ink may leak inside the printer and damage it.

Press the Replace Ink System key to replace the ink systems affected.

The printer is doing an internal check on power–up.

Wait until the printer has finished initializing.

The ink on your print is drying.

Wait before removing the print. If you remove it befor e the indicated time has passed, avoid smearing the ink.

3-16 User Messages

HP DesignJet CP Series Printers

Message Explanation and Action

STATUS Lens maintenance

STATUS Loading roll

STATUS Loading sheet

STATUS Low on ink

STATUS Maintenance advised

STATUS Measuring pattern

STATUS Out of media

The lens cover on the printhead carriage requires maintenance. Press the Replace Ink System key to replace the lens cover with a new one.

Spare lens covers are inside the right door.

The printer is loading roll media.

Wait for the loading to complete.

The printer is loading sheet media.

Wait for the loading to complete.

One or more of the four ink systems are out of ink.

Press the Replace Ink System key to replace the ink systems affected, if the last

print showed any degradation in image quality. If there is still a large amount of ink remaining in the ink cartridges, see the message Printhead failure.

The printer is being used more intensively than the recommended duty cycle.

Refer to Chapter 9 to perform the Preventive Maintenance.

The printer is measuring the accuracy calibration print that you just loaded.

Wait for the calibration to complete.

The printer has received a file, is ready to print, but has no media loaded.

Load appropriate media.

ST ATUS Pause pending

STATUS Paused

STATUS Printing

STATUS Printing (Special)

STATUS Processing

User Messages

You have pressed the Pause key but the printer was busy performing a previous

action. The printer will pause when it has completed its current action.

Wait for the current action to complete.

You have pressed the Pause key. The printer will remain paused until you press

the Pause key again.

Press the Pause key again when you are ready.

The printer is printing.

Wait for the printing to complete.

The printer is printing with a special print mode controlled by your software rather than by the printer.

Wait for the printing to complete.

The printer has received a file from your software and is processing it ready to print.

Wait for the printing to complete.

HP DesignJet CP Series Printers

3-17

Message Explanation and Action

STATUS Ready

STATUS Ready for media

ST ATUS Receiving

ST ATUS Recovering printhds.

STATUS Refilling X m XX s

STATUS Returning printheads

The printer is ready to print.

Send a file to the printer.

The printer is ready for you to load media.

Load appropriate media.

The printer has received data.

Wait for further messages.

The printer is recovering the printheads after an ink system replacement process (only for UV Pigmented inks), or you have initiated the printhead recovery procedure under Utilities / Service Tests/ Recover Printheads.

Wait for the printhead recovery procedure to complete.

The printer is filling the printheads. (This message only applies to firmware

revision levels A.02.08 or higher.)

Wait for the process to complete.

The ink system replacement process has been cancelled, and the printhead carriage is returning to its station at the right of the printer.

Wait until the carriage is in position.

STATUS Roll feed edge trim

STATUS Waiting nest

The printer is trimming the edge of roll media.

Wait until the media has been trimmed.

Nesting is turned on. The printer is waiting for another print to nest.

Send the printer another file for printing.

3-18 User Messages

HP DesignJet CP Series Printers

Serv

HP DesignJet CP Series Printers

ce Tests

4-1

Introduction

This chapter explains how to use the built-in Service Tests (Diagnostics) and what to do if the tests fail. If possible, always perform a Service Test on the component that you are about to replace, just to make sure that is the component that has failed. If the test on that component passes, there is no need to replace it.

Diagnostics - Self Test

Initialization Sequences

Whenever the the Printer is switched on, it automatically performs a series of internal self tests and mechanical initialization sequences. If the Printer is switched ON in Service Mode, the front-panel display will show a code next to the message “Initializing”. These codes refer to the part which the printer is testing at that moment. If any of these parts fail, a system error will appear and you should consult the System Error Codes  Chapter 2.

Code Parts Tested System Error if failed

b Sensors and X-Encoder Fuse 010023 c Interconnect Boards detection 010030 d ADC in the Main PCA 010036 e Fans 010032 f DC Motor Driver ASIC 010033 g DC Motors detection 010034 h Stepper Motors detection 010035 i ADC in the Carriage PCA 010037 j Printhead Voltage in Main PCA 010038 k Printhead Voltage in Carriage PCA 010039 l Printhead Primitive Driver ASIC 010031 A RAM SIMM 010021 B Flash SIMM 010020 C Swath RAM 010022 I Hard Disk Drive 08xxxx

4-2 Service T ests

HP DesignJet CP Series Printers

Service Tests (Diagnostics)

The following is a list of all internal service tests available in the Printers. Instructions for entering the service tests menu are given on page 4-6.

WARNING

ALL THE COVER SENSORS ARE DISABLED WHEN IN THE

DIAGNOSTICS MENU. IF THE CARRIAGE IS MOVING IT WILL

NOT STOP IF THE WINDOW IS OPENED, SO BE VERY CAREFUL

NOT TO PUT YOUR HANDS INSIDE.

1 Electronics ' page 4-7

The purpose of this test is to verify the operation of the:

D Electronics Module. D Line Sensor (only presence). D Trailing Cable. D Carriage Assembly.

2 Line Sensor ' page 4-10

The purpose of this test is to verify the operation of the Line Sensor which is installed on the carriage assembly.

3 Carriage Axis ' page 4-12

The purpose of this test is to verify the operation of the components of the Carriage Axis.

4 Media Axis ' page 4-14

The purpose of this test is to verify the operation of the components of the Media Axis.

5 Service Station ' page 4-16

The purpose of this test is to verify the operation of the Service Station, which also includes the Primer Assembly.

6 Refill ' page 4-18

The purpose of this test is to verify the operation of the Refill Assembly and the Elevator Assembly.

7 Front Panel ' page 4-19

The purpose of this test is to verify the operation of the front-panel keys and the LEDs.

Service T ests

HP DesignJet CP Series Printers

4-3

8 Sensors ' page 4-20

The purpose of this test is to verify the operation of the following Sensors:

D Window Sensor. D Right Door Sensor. D Left Door Sensor. D Refill Valve Sensors. D Standby Button Sensor. D Media Sensor. D Pincharm Sensor.

9 MIO Presence ' page 4-23

The purpose of this test is to verify the presence of the MIO Card and the communication between the MIO Card and Main PCA.

10 Cutter ' page 4-24

The purpose of this test is to verify the operation of the cutter Assembly.

11 Bail ' page 4-25

The purpose of this test is to verify the operation of the bail stepper motor.

12 Image Quality ' page 4-26

The purpose of this test is to verify the image quality attributes of the printer.

13 Printhead ID ' page 4-28

The purpose of this test is to check the printhead ID.

14 Printhead Continuity ' page 4-29

The purpose of this test is to display the primitives and address maps of the printheads.

15 Clean Roller ' page 4-31

The purpose of this test is to enable you to rotate the Drive Roller when it requires cleaning.

16 Erase EEROM ' page 4-32

The purpose of this test is to clear the EEROM.

17 Reset Counters ' page 4-33

The purpose of this test is to reset the internal counters.

18 Not Applicable 19 Hard Disk Drive Revision ' page 4-34

4-4 Service T ests

HP DesignJet CP Series Printers

The purpose of this test is to show the revision of the internal Hard Disk Drive.

Service T ests

HP DesignJet CP Series Printers

4-5

Entering the Service Tests (Diagnostics) Menu System

1 Make sure the printer is switched OFF from the power switch on the

back of the printer and not from the standby button on the front of the printer.

2 Hold the UP and ENTER keys down and switch the printer ON. Wait

until the message “Status/Initializing” is displayed on the front-panel before releasing the UP and ENTER keys.

The reason for entering the Service Tests by powering ON is because various tests are performed during the initialization of the printer and also certain System Errors will cause an abnormal start up and will never reach the “Status/Ready” message on the front-panel.

3 Once the message “Status/Ready” is displayed on the front-panel, press

the Enter key.

4 Use the Arrow keys to scroll to the “Utilities” menu display and press

the Enter button. Make sure that you are in the Full menu mode because otherwise you will not be able to access the “Service Tests” submenu.

5 Use the Arrow keys to scroll to the “Service Tests” menu display and

press the Enter button.

6 Use the Arrow keys to scroll to the “Diagnostics” menu display and

press the Enter button.

7 Use the Arrow buttons to scroll through the test selections. 8 Press the Enter button to begin a specific test when the required test is

displayed.

If the printer is not used for 5 minutes, the printer exits out of the Service Mode and you must repeat the above steps to enter the service mode again.

In some cases a quick press of a button may not be recognized by the processor. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.

If the Printer hangs up during a test, switch the Printer OFF and restart from step 2.

Once you are inside the Diagnostics submenu, the front-panel keys can be used in the following way:

 Up Arrow - Go to the next test.  Down Arrow - Go to the previous test.  Previous - Exit the current test.  Enter - Perform the current test.

4-6 Service T ests

HP DesignJet CP Series Printers

D01. Electronics

The purpose of this test is to verify the operation of the:

D Electronics Module. D Hard Disk. D Line Sensor (only presence). D Trailing Cable. D Carriage Assembly.

This test does not test the MIO Card. For testing the MIO Card, refer to the MIO Presence test ' page 4-23.

IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE

REPLACING THE ELECTRONICS MODULE, TRAILING CABLE,

HARD DISK OR THE CARRIAGE ASSEMBLY. IF THIS TEST

PASSES, DO NOT REPLACE THE ELECTRONICS MODULE,

TRAILING CABLE, LINE SENSOR OR THE CARRIAGE ASSEMBLY.

Perform the Electronics test as follows:

1 In the Diagnostics submenu, scroll to “D01 Electronics” and press Enter.

Diagnostics

D01 Electronics

2 The test will start and a row of “***” will be displayed on the front-panel. 3 After a short while the message “Access Printheads / Continue” will be

displayed on the front-panel. Open the window and reseat all the Printheads. Press the Down Arrow when you have reseated the Printheads.

4 The test will continue and a row of “***” will be displayed on the

front-panel.

5 If the test passes, the “D0100 OK” message is displayed on the

front-panel.

IF THIS TEST PASSES, DO NOT REPLACE THE ELECTRONICS

MODULE, TRAILING CABLE, HARD DISK OR THE CARRIAGE.

6 If the test fails, an error message will be displayed on the front-panel.

The error messages are split into different areas depending on which component failed.

The test is continued on the next page.

Service T ests

HP DesignJet CP Series Printers

4-7

Electronics Failure

If there is a problem with the components within the Electronics module then the following messages will appear.

D “D0101 Fail” - The Swath RAM has failed. D “D0102 Fail” - The Writing System and Printhead control ASIC rotator

failed.

D “D0103 Fail” - The EEROM is corrupted.

In these cases, Replace the Electronics Module ' page 8-6. Hard Disk Failure

If there is a problem with the Hard Disk then the following message will appear.

D “D0104 Fail” - The Hard Disk has failed.

In this case, try one of the following:

1 If the Error Code appears again then check that the Hard Disk data

cable is correctly connected at both ends. Also check that the Hard Disk Power Cable is correctly connected.

2 Replace the Hard Disk data cable ' page 8-12. 3 If the Error Code continues to appear, then replace the Hard Disk '

page 8-12.

Line Sensor Failure

If there is a problem with the Line Sensor then the following message will appear.

D “D0105 Fail” - The Line Sensor presence test failed.

In this case, try one of the following:

1 Check if the Line Sensor is installed and connected correctly. 2 Check and if necessary replace the Trailing Cable ' page 8-36. 3 Replace the Carriage Assembly ' page 8-42.

Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed.

The test is continued on the next page.

4-8 Service T ests

HP DesignJet CP Series Printers

Carriage Failure

If there is a problem with the components within the Carriage Assembly then the following message will appear.

D “D0106 Fail” - The problem could be related to several areas.

In this case, try one of the following:

1 Remove the Printheads and clean the flex contacts on the Carriage

and the Printheads. Reseat the Printheads and try the test again.

2 Perform the Printhead Continuity test ' page 4-29 to see if any of the

Printheads are having a continuity problem. If any of the Printheads are having a continuity problem, replace the complete Ink Delivery System of that color.

3 Replace the complete Ink Delivery System of each color one by one,

performing this test each time.

4 Check and if necessary replace the Trailing Cable ' page 8-36. 5 Replace the Carriage Assembly ' page 8-42.

Service T ests

HP DesignJet CP Series Printers

4-9

D02. Line Sensor

The purpose of this test is to verify the operation of the Line Sensor which is installed on the carriage assembly.

IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE

REPLACING THE LINE SENSOR. IF THIS TEST PASSES, DO NOT

REPLACE THE LINE SENSOR.

Perform the Line Sensor test as follows:

Load GLOSSY or COATED media before performing this test.

REPLACE THE LENS COVER BEFORE YOU PERFORM THIS

TEST IN ORDER TO PREVENT ANY AEROSOL PROBLEMS.

1 In the Diagnostics submenu, scroll to “D02 Line Sensor” and press

Enter.

Diagnostics

D02 Line Sensor

2 If media is not loaded the test will stop and the message “Load Media” will

be displayed on the front-panel. Load media in order to continue the test.

3 The message “Move Carriage” will be displayed on the front-panel. Use

the following keys to move the carriage left and right over the loaded media.

 Cancel - Move the carriage to the left.  Form Feed and Cut - Move the carriage to the right.

4 Make sure that the window is closed and then press Enter when the line

sensor of the carriage is placed over the media.

5 While the test is being performed, a row of “***” will be displayed on the

front-panel.

6 If the test passes, a message similar to the following is displayed on the

front-panel.

Green OK V: 8.0

Blue OK V: 11.0 T: 0

IF THIS TEST PASSES, DO NOT REPLACE THE LINE SENSOR.

7 Press Previous when you have completed the test. The “D0200 Done”

message is displayed on the front-panel if the test exits correctly.

4-10 Service T ests

HP DesignJet CP Series Printers

The test is continued on the next page.

8 If the test fails, a message similar to the following is displayed on the

front-panel.

Green Fail V: 8.0

Blue Fail V: 11.0 T: 0

Refer to the following table in order to know the limits for value V (Saturated Input Voltage) for the Green and Blue LEDs:

LED

Minimum Maximum

Green 7 10

Blue 7 12

If the test fails to resolve the problem, try one of the following:

1 The lens cover, which is installed on the line sensor, is dirty. Replace

the lens cover  Users Guide, Chapter 10 (Lens Maintenance).

2 Make sure that the Mark Encoder on the Drive Roller is clean. 3 Perform the Electronics test  page 4-7. 4 Check if the Media used is suitable for the printer. 5 Check if the Line Sensor is installed and connected correctly. 6 If the problem continues, replace the Carriage Assembly  page 8-42.

Service T ests

HP DesignJet CP Series Printers

4-11

D03. Carriage Axis (Y-axis)

The purpose of this test is to verify the operation of the components of the Carriage Axis.

IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE

REPLACING THE Y-AXIS MOTOR OR THE ENCODER STRIP. IF

THIS TEST PASSES, DO NOT REPLACE THE Y-AXIS MOTOR

ASSEMBLY OR THE ENCODER STRIP.

Perform the Carriage Axis test as follows:

1 In the Diagnostics submenu, scroll to “D03 Carriage Axis” and press

Enter.

Diagnostics

D03 Carriage Axis

2 While the test is being performed, a row of “***” will be displayed on the

front-panel.

3 If the test passes, the “D0300 OK” message is displayed on the

front-panel.

IF THIS TEST PASSES, DO NOT REPLACE THE Y-AXIS MOTOR

ASSEMBLY OR THE ENCODER STRIP.

4 If the test fails, an error message will be displayed on the front-panel.

The error messages are split into different areas depending on which component failed.

Y-axis Failure

If there is a problem with the components of the Y-axis then the following messages will appear:

D “D0301 Fail” - The Static test has failed D “D0302 Fail” - The PWM test has failed (PWM too low) D “D0303 Fail” - The PWM test has failed (PWM too high)

In these cases, try one of the following:

1 Apply lubricant on the slider rods. 2 Replace the Encoder Strip ' page 8-32. 3 Replace the Y-axis Motor Assembly ' page 8-45.

4-12 Service T ests

HP DesignJet CP Series Printers

Only replace one component at a time and perform the test again before replacing another component. Using this procedure you will be able to determine exactly which component failed.

The test is continued on the next page.

Encoder Strip Failure

If there is a problem with the Encoder Strip then the following message will appear:

D “D0304 Fail” - The Encoder Strip has failed.

In this case, Replace the encoder strip ' page 8-32.

Service T ests

HP DesignJet CP Series Printers

4-13

D04. Media Axis (X-axis)

The purpose of this test is to verify the operation of the components of the Media Axis.

IF POSSIBLE ALWAYS PERFORM THIS TEST BEFORE

REPLACING THE X-AXIS MOTOR. IF THIS TEST PASSES, DO NOT

REPLACE THE X-AXIS ASSEMBLY.

Perform the Media Axis test as follows:

1 In the Diagnostics submenu, scroll to “D04 Media Axis” and press Enter.

Diagnostics

D04 Media Axis

2 While the test is being performed, a row of “***” will be displayed on the

front-panel.

3 If the test passes, the “D0400 OK” message is displayed on the

front-panel.

IF THIS TEST PASSES, DO NOT REPLACE THE X-AXIS ASSEMBLY. 4 If the test fails, an error message will be displayed on the front-panel.

The error messages are split into different areas depending on which component failed.

X-axis Failure

If there is a problem with the components of the X-axis then the following messages will appear:

D “D0401 Fail” - The Accuracy test has failed. D “D0402 Fail” - The PWM test has failed (PWM too low). D “D0403 Fail” - The PWM test has failed (PWM too high).

In these cases, Replace the X-axis Assembly ' page 8-66.

Mark Encoder Failure

If there is a problem with the Mark Encoder then the following message will appear:

D “D0404 Fail” - Problem finding the Mark Encoder.

The test is continued on the next page.

4-14 Service T ests

HP DesignJet CP Series Printers

HP designjet 2000cp, designjet 2500cp, designjet 2800cp, designjet 3000cp, designjet 3500cp schematic

Specifications and Main Features

Frequently Asked Questions

User Manual