HP DESIGNJET 2000/3000CP, DESIGNJET 2500/3500CP User Manual

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DesignJet ColorPro SeriesHP Printers

User’s Guide

HP DesignJet ColorPro CAD (C7777A)

HP DesignJet ColorPro GA (C7778A)

HP DesignJet ColorPro Series: User’s Guide (version 1)

Acknowledgments HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling Technology are trademarks

of Hewlett-Packard Company. Imation Matchprint is a trademark of Imation Corporation. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Adobe is a U.S. registered trademark of Adobe Systems Incorporated. PostScript is a trademark of Adobe Systems Incorporated.

Notice The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, printed, or translated to another language without the prior written consent of Hewlett-Packard Company .

Hewlett-Packard Company Barcelona Division Avda. Graells, 501 08190 Sant Cugat del Vallès Barcelona Spain

HP DesignJet ColorPro Series: User’s Guide (version 1) page 2 of 64

Contents

www.designjet-online.hp.com 4

About HP Customer Care 5

Printer Basics (including Imation™ Matchprint™

Inkjet System) 7

Basic Printing Tasks 15

Maintaining the Printer 35

Troubleshooti ng 37

Control Panel Menus 50

Understanding Printer Messages 58

Minimum Printing Margins 62

Understa nding the Diagnos tic Test 63

HP DesignJet ColorPro Series: User’s Guide (version 1) page 3 of 64

www.designjet-online.hp.com

Direct access to HP and the information

you want,

when you need it.

Click here

to go to the

DesignJet-On line

web-site

HP DesignJet Online is a free, web-

based “user club” exclusive to HP DesignJet users. Having registered, the user has unrestricted a ccess to a range of useful services, the emphasis being on “useful”, as this is definitely not a sales-oriented site.

Communication from HP to users includes :

• a quarterly newsletter focussing on usage tips, technical briefings and examples of HP DesignJet applications around the world;

• full information on worldwide HP Customer Care contacts;

• an online HP DesignJet Diagnosis trou bles hooting tool;

• a calendar of HP DesignJet-related events and programs;

• online access to training videos and selected user documents;

• immediate information on new products.

Communication from users to HP includes:

• feedback on HP DesignJet features;

• automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up;

• the chance to ask industry experts technical questions on wide-form at printing.

And finally , communication from user to user includes the chance to win prizes by submitting HP DesignJet success stories, as well as a user- to-user discussion forum where users can share best practices and ask for advice from their fellow professionals.

HP DesignJet Onlin e is available in English, German, French, Italian, Spanish and Portuguese.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 4 of 64

About HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation , trou bleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. T o find out more about HP Customer Care, please visit us at: www.hp.com/go/support.

What to Do Before You Call

1. Review the troubleshooting suggestion s in this document:

About HP Customer Care

- In the relevant driver documentation supplied with this printer (for users

sending PostScript files or those using M icrosoft Windows).

- If you have installed third-party software drivers and RIPs refer to that

user documentation.

- If the problem appears to be related to your software application, first

contact your software vendor.

2. If you still have difficulty, refer to the HP Support Services booklet

shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 5 of 64

About HP Customer Care

3. If you do call one of the Hewlett-Packard offices, please have the

following information available to help us answer your questions more quickly:

- The printer you are using (the product number and the serial number, found

on the label at the back of the printer).

- The computer you are using.

- Any special equipment or software you are using (for example, spoolers,

networks, switch-boxes, modems, or special softwar e drivers).

- The cable you are using (by part number) and where you purchased it.

- The type of interface used on your printer (parallel, or network).

- The software name and version you are currently using.

- The information (base firm ware version, an d so on) displayed in the

Information Menu (s ee page 53).

- If possible print out the Diagnostic Test (see page 63) and FAX it to the

support center helping you.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 6 of 64

Printer Basics

Congratulations on your purchase of an HP DesignJet ColorPro series printer. If you have not yet seen the Setup Poster and the Getting Started Guide provided with the printer, you should do so now for setup instructions.

Now that the printer is set up and ready to use, take a few mome nts to get to know the printer. This section introduces the following:

System Requirements 8 Printer Features and Benefits 9

Imation™ Matchprin t™ Inkje t System Compatibility 10 Printer Parts and Locations 11 Control Panel Layout 12

Control Panel Keys 13 Control Panel Lights 14

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System Requirements

Please ensure that you have the following computer setup:

Printer Basics

HP DesignJet ColorPro GA

HP DesignJet ColorPro CAD

Minimum: Macintosh System 7.6.1 or later: Po wer PC – 48Mb RAM

Windows 95/98: Pentium, 48Mb RAM Windows NT 4.0: Pentium, 64Mb RAM

150Mb free hard disk space for 11"x17" (279mm x 432mm) or A3 size printing.

CD-ROM drive.

Recommended: Macintosh System 8 or later: Power PC – 64Mb RAM

Windows 95/98, Pentium 150/166, 64 Mb RAM

Windows NT 4.0, Pentium 150/166, 64Mb RAM Graphics intensive files may require more disk space. Minimum: Windows 3.1x: Pentium 100, 8Mb RAM

Windows 95/98 and NT 4.0: Pentium 100, 16Mb RAM

100Mb free hard disk space for 11"x17" (279mm x 432mm)

or A3 size printing. Recommended: Windows 3.1x: Pentium 200, 16Mb RAM

Windows 95/98: Pentium 200, 32Mb RAM

Windows NT 4.0: Pentium 200, 64Mb RAM

300Mb free hard disk space for 11"x17" (279mm x 432mm)

or A3 size printing. Graphics intensive files may require more disk space.

Windows NT users—ensure that your system has a suitably defined amount of virtual memory (set using Settings > Control Panel > System > Performance).

HP DesignJet ColorPro Series: User’s Guide (version 1) page 8 of 64

Printer Features and Benefits

Seamless Workgroup Integration with Robust Network Features

• The HP DesignJet ColorPro series printer supports all major networ king

operating systems and protocol.

• Easy printer setup and configuration with HP JetAdmin and WebJetAdmin.

• User friendly liquid-crystal display (LCD) and Key Panel for easy printer

configuration and reduced MIS intervention.

Significant Cost Savings and Speed Gains with HP’s New Modular Ink Delivery System (MIDS)

• New half-inch printheads prints larger swathes to achieve significant speed

gains of up to 9 ppm black, 7 ppm color.

• HP’s new Modular Ink Delivery System communicates wi th a smart chip

built into each printhead and ink cartridge to monitor ink levels and

Printer Basics

printhead life.

• Printing in color becomes more affordable with lower costs per page.

Exceeds your Workgroup’s Color Expe c tati ons with HP PhotoREt II (up to 13"x19" [330mm x 483mm])

• PhotoREt II uses t he smallest ink drop size to create m ore shades of color,

smoother transitions between tones, and crisper-looking output on any paper.

• Prints up to 13"x19" [330mm x 483mm] / A3 oversize when you need it.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 9 of 64

Imation™ Matchprint™ Inkjet System Compatibility

If you require high-quality CMYK images created with leading- edge color matching technology from your HP DesignJet ColorPr o GA printer, you should install the Imation Matchprint Inkjet System. This system, produced in conjunction with Imation Corp., a world-leading provider of color proofing systems, consists of:

• Imation™ Matchprint™ Co lor RIP Software, with its advanced

productivity and functional featu res

• Imation™ Matchprint™ Inkj et Bases, form ulate d to delive r consis tent,

reliable color reproduction.

So the combination of your HP DesignJet ColorPr o GA printer, Imation™ Matchprint™ Color RIP software, and Im ation™ M atchprint™ Inkjet Bases

Printer Basics

enables you to create high-quality inkjet color proofs.

For further information about the Imation™ Matchprint™ Inkjet System, visit Imation’s web site: www.imation.com.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 10 of 64

Printer Parts and Locations

Printer Basics

Paper

Knob

Tray 1/

Output Tray

Tray 2

TopCover

Tray 3

Printhead Latch

Power Button

Printhead Access Cover

Ink Cartridge Door

Extended Tray Cover

Back Panel

Rear Access Door

HP DesignJet ColorPro Series: User’s Guide (version 1) page 11 of 64

Control Panel Layout

Display Panel

Menu Button

Item Button

Value Button

Select Button

(Go)

Printer Basics

Cancel Job Button

Attention (Red)

Ready (Green)

HP DesignJet ColorPro Series: User’s Guide (version 1) page 12 of 64

Printer Basics

Control Panel Keys

[Menu] Cycles through the control panel menus. To print a menu map from the control panel:

1. Press [Menu] until SELF TEST MENU appears.

2. Press [Item ] until PRINT MENU MAP appears.

3. Press [Select] to print the menu map.

For informat ion on each menu item , see “Contr ol Panel M enus” on page 50.

[Item] Cycles through the items of the selected menu. [Value] • Cycles through the values of the selected menu item.

• Allows you to navigate between the different trays.

[Select] • Saves the selected value for that item. An asterisk ( *) appears next to the

selection, indicating that it is the new default. Default sett ings remain whe n the printer is switched off or reset unless you reset all factory defaults from the

[RESETS] menu.

• Prints the selected printer information page from the control panel.

[Cancel Job] Cancels the print job that the printer is processing. The time it takes to cancel depends

on the size of the print job. (Press it only once.)

(Go)

• Places the printer either on-line or off-line.

• Allows the printer to resume printing after being off-line. Clears most printer messages and places the printer on-line.

• Allows the printer to continue printing with a warning message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.

• Exits the control panel menus. (To s ave a selected control panel setting, first pres s the [Select] butt on. )

• Displays unrecoverable error codes.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 13 of 64

Control Panel Lights

There are two lights on the printer:

Indicator Color Function

Attention Red Blinks when the pri nte r is in an erro r st at e, OR

Ready Green Is lit up when the printer is printing, OR

Printer Basics

requires atte ntion.

For more information, see the section on

“Troubleshooting” on page 37.

is in normal state, OR when it is online.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 14 of 64

Basic Printing Tasks

This section presents information on basic printing tasks, such as:

Loading the Trays 16 Loading Paper in Tray 1 17 Loading Commonly-Used Media in Tray 2 18 Loading Commonly-Used Media in Tray 3 22 Loading Paper in the Rear Manual Feed 26 Monitoring and Replacing Ink Cartridges 27 Replacing Printheads 28 Using the HP DesignJet ColorPro Series Printer Software 32 Using the Printer on a Network 34

Basic Printing Tasks

HP DesignJet ColorPro Series: User’s Guide (version 1) page 15 of 64

Loading the Trays

Basic Printing Tasks

The HP DesignJet ColorPro series printer has three paper trays and one Rear Manual Feed for superior paper handling capabilities.

T ray 1 – This tray acts as a bypass tray . It holds up to 10 sheets of paper. This

tray should be used for media types and sizes that are seldom used.

T ray 2 – This tray holds up to 150 sheets of paper. It is recommended that you

use this tray to hold paper that is commonly used.

T ray 3 – This tray holds up to 250 sheets of paper. It is recommended that you

use this tray to hold paper that is commonly used.

Rear Manual Feed – The Rear Manual Feed is designed to provide a straight

paper path for printing on thicker media (up to 0.3mm) such as cardstock or

labels without bending. This paper path allows you to print only one sheet at a time.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 16 of 64

Loading Paper in Tray 1

Basic Printing Tasks

Click to see a video clip of the following procedure.

1. Set your driver to pick paper from Tray 1 and print your document. For more informa tion on how to set your print settings, please refer to the section on

“Changing Pri nt Settings” on page 3 3 .

2. After sending your print job to the printer, the display panel will show the message “TRAY 1 LOAD [TYPE] [SIZE]” where [TYPE] and [SIZE] are the media type and size respectively,

as specified in your printer driver.

3. Slide the paper width guide to its outermost position before releasing it.

4. Insert up to 10 sheets of paper along the right side of Tray 1, print side down, until they encounter resistance.

5. Slide the paper width guide in until it stops at the edge of the paper.

6. Press the button to print.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 17 of 64

Loading Commonly-Used Media in Tray 2

Note: Tray 2 is designed to hold up to 150 sheets of

paper and can accommodate paper sizes such as Letter, A4, Legal, B4, A3, 11"x17" [279mm x 432mm], 13"x19" [330 mm x 483mm].

Loading Commonly-Used Media in Tray 2

Click to see a video clip of loading Letter, A4 or Legal paper.

Click to see a video clip of loading B4, A3, 11"x17" [279mm x 432mm], 13"x19" [330mm x 483mm] paper.

1. Remove Tray 1.

2. If you wish to change the paper size setting that has been set in the tray, go to step 3. If you wish to load paper using the exis ting tray setting, go to step 5.

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Loading Commonly-Used Media in Tray 2

3. Snap the paper length and width guides to the slots. Paper size markings are indicated beside their respective slots.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 19 of 64

Loading Commonly-Used Media in Tray 2

4. If you are loading paper sizes such as B4, A3, 11"x17" [279mm x 432mm], 13"x19" [330m m x 483mm], unlock the tray lock, extend the tray and re-lock the tray lock. If you are loading paper sizes such as Letter, A4 and Legal, check that the tray is not extended. If it is, unlock the tray lock, push in the tray and re-lock the tray lock.

5. Insert paper, print side down into the printer.

6. T ap the left side of the stack of paper to ensure that it is flush to the rig ht sid e of the tray.

HP DesignJet ColorPro Series: User’s Guide (version 1) page 20 of 64

Loading Commonly-Used Media in Tray 2

7. Replace Tray 1.

8. If Tray 2 is extended, place the extended tray cover over the tray.

9. If you are loading a different type of media, press [Menu] on the contr ol pane l until the PAPER HANDLING MENU appears.

10. Press [Item] to select TRAY 2 TYPE=

11.Press [Value] to select the media type you have loaded into the tray and press [Select].

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