HP Compaq 8200 Elite Service and Maintain

Maintenance & Service Guide

HP Compaq 8200 Elite All-in-One Business PC

© Copyright 2011, 2013 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.

Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.

The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.

This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.

Maintenance & Service Guide

HP Compaq 8200 Elite All-in-One Business
PC

Second Edition (April 2013)

First Edition (August 2011)

Document Part Number: 670568-002

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Overview .............................................................................................................................................. 1

Front Components ................................................................................................................................ 3

Side Components ................................................................................................................................. 4

Rear Components ................................................................................................................................ 5

Adjusting Tilt ......................................................................................................................................... 6

2 Installing and Customizing the Software ...................................................................................................... 7

Installing the Operating System ........................................................................................................... 7

Downloading Microsoft Windows Updates ........................................................................................... 7

Installing or Upgrading Device Drivers (Windows systems) ................................................................. 8

Accessing Disk Image (ISO) Files ........................................................................................................ 8

Protecting the Software ........................................................................................................................ 8

3 Computer Setup (F10) Utility ......................................................................................................................... 9

Computer Setup (F10) Utilities ............................................................................................................. 9

Using Computer Setup (F10) Utilities ................................................................................ 10

Computer Setup—File ....................................................................................................... 11

Computer Setup—Storage ................................................................................................ 12

Computer Setup—Security ................................................................................................ 14

Computer Setup—Power ................................................................................................... 17

Computer Setup—Advanced ............................................................................................. 18

4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 20

SATA Hard Drives .............................................................................................................................. 20

SATA Hard Drive Cables .................................................................................................................... 20

SATA Data Cable .............................................................................................................. 20

SMART ATA Drives ............................................................................................................................ 21

Hard Drive Capacities ........................................................................................................................ 21

v

5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 22

Chassis Designation ........................................................................................................................... 22

All-in One ........................................................................................................................... 22

Electrostatic Discharge Information .................................................................................................... 23

Generating Static ............................................................................................................... 23

Preventing Electrostatic Damage to Equipment ................................................................ 23

Personal Grounding Methods and Equipment ................................................................... 24

Grounding the Work Area .................................................................................................. 24

Recommended Materials and Equipment .......................................................................... 24

Operating Guidelines .......................................................................................................................... 25

Routine Care ...................................................................................................................................... 26

General Cleaning Safety Precautions ................................................................................ 26

Cleaning the Computer Case ............................................................................................ 26

Cleaning the Keyboard ...................................................................................................... 26

Cleaning the Monitor .......................................................................................................... 27

Cleaning the Mouse ........................................................................................................... 27

Service Considerations ...................................................................................................................... 27

Tools and Software Requirements .................................................................................... 27

Screws ............................................................................................................................... 27

Cables and Connectors ..................................................................................................... 28

Hard Drives ........................................................................................................................ 28

Lithium Coin Cell Battery ................................................................................................... 28

6 Removal and Replacement Procedures All-in One (AIO) Chassis ........................................................... 29

Preparing to Disassemble the Computer ........................................................................................... 29

Synchronizing the Optional Wireless Keyboard or Mouse ................................................................. 30

Center Access Panel .......................................................................................................................... 32

Stand .................................................................................................................................................. 33

Memory Access Panel ........................................................................................................................ 34

Drive Access Panel ............................................................................................................................ 35

Optical Drive ....................................................................................................................................... 37

Hard Drive .......................................................................................................................................... 39

Memory .............................................................................................................................................. 42

Top Panel ........................................................................................................................................... 45

Webcam Module ................................................................................................................................ 46

Rear Cover ......................................................................................................................................... 48

System Board Cover .......................................................................................................................... 49

Sidekey Board .................................................................................................................................... 51

Converter Board ................................................................................................................................. 54

Speakers ............................................................................................................................................ 56

WLAN Module .................................................................................................................................... 57

vi

Heat Sink (Thermal Module) .............................................................................................................. 59

Processor ........................................................................................................................................... 61

Fan Assembly ..................................................................................................................................... 63

Display Cable ..................................................................................................................................... 65

System Board ..................................................................................................................................... 67

Stand Bracket ..................................................................................................................................... 71

Hard Drive and Optical Drive Cables and Connectors ....................................................................... 73

Front Bezel ......................................................................................................................................... 75

Display Panel ..................................................................................................................................... 76

Appendix A Password Security and Resetting CMOS ................................................................................. 83

Establishing a Setup or Power-on Password ..................................................................................... 84

Resetting a Setup or Power-on Password ......................................................................................... 85

Clearing and Resetting the CMOS ..................................................................................................... 86

Appendix B POST Error Messages ................................................................................................................ 88

POST Numeric Codes and Text Messages ....................................................................................... 89

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 96

Appendix C Troubleshooting Without Diagnostics ...................................................................................... 99

Safety and Comfort ............................................................................................................................ 99

Solving General Problems ................................................................................................................ 100

Solving Power Problems .................................................................................................................. 103

Solving Diskette Problems ............................................................................................................... 104

Solving Hard Drive Problems ........................................................................................................... 106

Solving Media Card Reader Problems ............................................................................................. 109

Solving Display Problems ................................................................................................................. 110

Solving Audio Problems ................................................................................................................... 114

Solving Printer Problems .................................................................................................................. 116

Solving Keyboard and Mouse Problems .......................................................................................... 116

Solving Hardware Installation Problems ........................................................................................... 119

Solving Network Problems ............................................................................................................... 120

Solving Memory Problems ............................................................................................................... 123

Solving Processor Problems ............................................................................................................ 124

Solving CD-ROM and DVD Problems .............................................................................................. 125

Solving USB Flash Drive Problems .................................................................................................. 127

Solving Internet Access Problems .................................................................................................... 128

Solving Software Problems .............................................................................................................. 130

Contacting Customer Support .......................................................................................................... 131

vii

Appendix D Connector Pin Assignments .................................................................................................... 132

Ethernet BNC ................................................................................................................................... 132

USB .................................................................................................................................................. 132

Microphone ....................................................................................................................................... 132

Headphone ....................................................................................................................................... 133

Line-in Audio .................................................................................................................................... 133

Line-out Audio .................................................................................................................................. 133

Appendix E Power Cord Set Requirements ................................................................................................ 134

General Requirements ..................................................................................................................... 134

Japanese Power Cord Requirements .............................................................................................. 134

Country-Specific Requirements ........................................................................................................ 135

Appendix F Specifications ............................................................................................................................ 136

All-in One Models ............................................................................................................................. 136

Index ................................................................................................................................................................. 137

viii

1 Product Features

Overview

Figure 1-1 HP Compaq 8200 Elite All-in-One Business PC

The HP Compaq 8200 Elite All-In One Business PC offers the following features:

● Integrated All-in-One form factor

23-inch diagonal widescreen, full HD, LED, anti-glare display

●

Adjustable tilt

●

Second generation Intel® Core™ i processors and Intel Pentium processors

●

Intel Q67 chipset

●

Windows 7 Professional 32- or 64-bit, FreeDOS, or FreeLnx operating system

●

● Integrated Intel HD Graphics

Integrated Gigabit Network Connection

●

Up to 8 GB of DDR3 SDRAM memory

●

Overview 1

Up to 1-TB hard drive, 320-GB Self Encrypting Drive, or 160-GB solid state drive

●

HP Blu-ray Combo Drive

●

6-in-1 Media Card Reader

●

6 USB ports

●

150W, 90% efficient external, active PFC power adapter

●

1.3-MP webcam, microphone, and stereo speakers

●

HP 802.11 a/b/g/n PCIe Minicard Wireless Module and Bluetooth® Combo available as an

●

option

High-definition audio support, internal stereo speakers, microphone and headphone ports

●

Certifications: UL, CSA, FCC Compliance, ENERGY STAR®, EPEAT® Silver, EUP Lot6 Tier2

●

HP USB Keyboard and HP USB Optical Scroll Mouse

●

Software: HP ProtectTools12; Microsoft® Office 2010 Preloaded - Purchase Key13, HP Power

●

Assistant14, Norton Internet Security 201115, PDF Complete Corporate Edition

2 Chapter 1 Product Features

Front Components

Figure 1-2 Front Components

Table 1-1 Front Components

Component Component

(1) Webcam (4) Power button and LED

(2) Single microphone array (5) High-performance stereo speakers

(3) 23-inch diagonal 16:9 widescreen LED-backlit full HD

LCD display

Front Components 3

Side Components

Figure 1-3 Side Components

Table 1-2 Side Components

Component Component

(1) HP 6-in-1 Media Card Reader (6) Tray-load optical drive

(2) (2) USB 2.0 ports (7) Optical drive eject button

(3) Microphone/line in jack (8) Brightness increase button

(4) Headphone jack (9) Brightness decrease button

(5) Optical drive activity LED (10) Hard drive activity LED

4 Chapter 1 Product Features

Rear Components

Figure 1-4 Rear Components

Table 1-3 Rear Components

Component Component

(1) Drive access panel (7) Security lock slot

(2) Center access panel (8) Power connector with LED indicator

(3) Memory access panel (9) RJ-45 Gigabit Ethernet port

(4) Optical drive location (10) Stereo audio line out

(5) Hard drive location (11) (4) USB 2.0 ports

(6) Memory location

Rear Components 5

Adjusting Tilt

Tilt the computer forward up to 5 degrees or backward up to 20 degrees to set it to a comfortable eye
level.

Figure 1-5 Adjusting Tilt

6 Chapter 1 Product Features

2 Installing and Customizing the

Software

If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.

NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the

computer with HP Total Care before installing the operating system. You will see a brief movie
followed by an online registration form. Fill out the form, click the Begin button, and follow the
instructions on the screen.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER

UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the installation process could take up to 60 minutes.

If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. Once an Internet connection has been established, click the Start button.

Installing the Operating System 7

3. Select the All Programs menu.

4. Click on the Windows Update link.

In Windows 7, the Windows Update screen appears. Click view available updates and make
sure all critical updates are selected. Click the Install button and follow the instructions on the
screen.

It is recommended that you install all of the critical updates and service packs.

5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure

to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.

Installing or Upgrading Device Drivers (Windows systems)

When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Accessing Disk Image (ISO) Files

There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:

Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies

●

HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your

●

PC

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.

8 Chapter 2 Installing and Customizing the Software

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

● Set, view, change, or verify the system configuration, including settings for processor, graphics,

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash

●

media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot

●

be used until they are unsecured.

Enable or disable removable media boot ability.

●

Computer Setup (F10) Utilities 9

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

Replicate the system setup by saving system configuration information on a USB flash drive and

●

restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom

of the screen.

NOTE: If you do not press Esc at the appropriate time, you must restart the computer and

again press Esc when the monitor light turns green to access the utility.

3. Press F10 to enter Computer Setup.

4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.

6. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

●

Apply Defaults and Exit. This option will restore the original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.

10 Chapter 3 Computer Setup (F10) Utility

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-1 Computer Setup—File

Option Description

System Information Lists:

Product name

●

SKU number (some models)

●

● Processor type/speed/stepping

● Cache size (L1/L2/L3)

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

● System BIOS (includes family name and version)

Chassis serial number

●

Asset Tracking Number

●

ME Firmware Version

●

ME Management Mode

●

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.

Replicated Setup Save to Removable Media

Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).

Restore from Removable Media

Restores system configuration from a diskette, a USB flash media device, or a diskette-like
device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and
Exit

Ignore Changes
and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Save Changes and
Exit

Saves changes to system configuration or default settings and exits Computer Setup.

Computer Setup (F10) Utilities 11

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options
may be presented:

Hard Disk: Size, model, firmware, serial number, connector color, SMART, translation mode.

Translation mode lets you select the translation mode to be used for the device. This enables the
BIOS to access disks partitioned and formatted on other systems and may be necessary for users
of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA
Assisted, User, and None.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be

changed. If the selected translation mode is not compatible with the translation mode that was
active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation parameters (ATA disks only; this feature appears only when User translation mode
is selected.): Allows you to specify the parameters (logical cylinders, heads, and sectors per track)
used by the BIOS to translate disk I/O requests (from the operating system or an application) into
terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads
may not exceed 256. The number of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set to User.

Default Values: Allows you to specify the default values for the Multisector Transfers, Transfer
Mode, and Translation Mode for ATA devices.

CD-ROM: Model, firmware, serial number, connector color. No emulation options available.

Storage Options Removable Media Boot

Enables/disables ability to boot the system from removable media. Default is enable.

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: AHCI and IDE.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.

IDE - This is the most backwards-compatible setting of the two options. Operating systems usually
do not require additional driver support in IDE mode.

NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI

volume. If you attempt to boot from an AHCI volume without the required device driver installed,
the system will crash (blue screen).

12 Chapter 3 Computer Setup (F10) Utility

Table 3-2 Computer Setup—Storage (continued)

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

Boot Order Allows you to:

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS

self-tests is attached to the system.

Specify the order in which EFI boot sources and legacy boot sources (such as a USB flash

●

media device, hard drive, optical drive, or network interface card) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or
included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in

●

the boot sequence and will be recognized as drive C (if any devices are attached).

Press F5 to disable a device. Press Enter to select a device. Press the arrow keys to drag a
selected device.

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press F9 before the computer boots to the operating system. After POST is
completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred
bootable device and press Enter. The computer then boots from the selected non-default device
for this one time.

Computer Setup (F10) Utilities 13

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Security

Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the

ROM, and make changes to certain plug and play settings under Windows.

See the Desktop Management Guide for more information.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears

Password Options

(Appears only if a
power-on password or
setup password is set.)

Device Security Allows you to set Device Available/Device Hidden for:

after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.

NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart

from Windows, unless enabled in Password Options (see below).

See the Desktop Management Guide for more information.

Allows you to:

● Lock legacy resources (appears if a setup password is set). Default is enable.

Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but

●

not changing, the F10 Setup Options without entering setup password). Default is enable.

Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a

●

power-on password is set). Default is enable.

Enable/disable network server mode (appears if a power-on password is set). Default is

●

disable.

● Embedded Security Device

System Audio

●

Network Controller (some models)

●

● SATA0

SATA1

●

USB Security Allows you to enable or disable groups of USB ports or individual USB ports. Default is device

available.

Front USB Ports

●

◦

◦

Rear USB Ports

●

◦ USB Port 1

◦

USB Port 1

USB Port 2

USB Port 2

14 Chapter 3 Computer Setup (F10) Utility

Table 3-3 Computer Setup—Security (continued)

USB Port 3

◦

◦ USB Port 4

● internal USB Ports

◦ USB Port 1

USB Port 2

◦

USB Port 3

◦

USB Port 10

◦

Slot Security Allows you to disable or enable the PCI Express x1 slot. Default is enable.

Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network

System IDs Allows you to update:

server. (Feature available on NIC models only; the network controller must be either a PCI
Express expansion card or embedded on the system board.) Default is enable.

Asset tag (18-byte identifier).

●

Ownership tag (80-byte identifier displayed during POST).

●

● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be

updated if the current chassis serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)

● Keyboard locale setting (for example, English or German) for System ID entry.

Computer Setup (F10) Utilities 15

Table 3-3 Computer Setup—Security (continued)

System Security

(some models: these
options are hardware
dependent)

Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system
security breaches. Default is enabled.

PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video
Path in the Chipset. This may allow viewing of some protected high definition content that would
otherwise be prohibited from playback. Selecting Max will assign 96 Megabytes of system
memory exclusively to PAVP.

Virtualization Technology (VTx) (some models) (enable/disable) - Controls the virtualization
features of the processor. Changing this setting requires turning the computer off and then back
on. Default is disabled.

Virtualization Technology Directed I/O (VTd) (some models) (enable/disable) - Controls
virtualization DMA remapping features of the chipset. Changing this setting requires turning the
computer off and then back on. Default is disabled.

Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and
chipset features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:

● Embedded Security Device Support

Virtualization Technology

●

Virtualization Technology Directed I/O

●

Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation
of the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.

NOTE: To configure the Embedded Security Device, a Setup password must be set.

● Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults

will erase all security keys. Changing this setting requires turning the computer off and then
back on. Default is Do not reset.

CAUTION: The embedded security device is a critical component of many security

schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.

OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device. Default is enable.

Reset of Embedded Security Device through OS (some models) (enable/disable) - This

●

option allows the user to limit the operating system ability to request a Reset to Factory
Settings of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on. Default is disable.

NOTE: To enable this option, a Setup password must be set.

DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is

enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.

NOTE: This selection will only appear when at least one drive that supports the DriveLock

feature is attached to the system.

16 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Power

Option Description

OS Power
Management

Hardware Power
Management

● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce

processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.

● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the

processors power consumption when the processor is idle. Default is extended.

USB Wake on Device Insertion (some models)—Allows system to wake from Standby on

●

USB device insertion.

● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a

visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.

S0 (On) = Solid green LED.

◦

S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

◦

(green LED) — repeated cycles of 3 blinks and a pause.

◦ S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds

(green LED) — repeated cycles of 4 blinks and a pause.

◦ S5 (Soft Off) = LED is off.

NOTE: If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported)

and S3 use 1 blink per second.

● SATA Power Management—Enables or disables the SATA bus and/or device power

management. Default is enabled.

● S5 Maximum Power Savings—Turns off power to all nonessential hardware when system is

off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Enabling this feature will
disable any wake events and management devices while in S5. Default is disabled.

Thermal Displays the system fan speed (RPMs).

Computer Setup (F10) Utilities 17

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Advanced

Option Heading

Power-On Options Allows you to set:

● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).

QuickBoot (default) = Do not clear memory or perform a memory test.

◦

FullBoot = Memory test (count) on cold boot. Clears memory on all boots.

◦

◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.

FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No

◦

more memory counts until 1st cold boot on or after x days. Clears memory on all boots.

POST messages (enable/disable). Suppresses most POST messages, such as memory

●

count, product name, and other non-error text messages. If a POST error occurs, the error is
displayed regardless of the mode selected.

● Press the ESC key for Startup Menu (Enable/Disable). Default is enabled.

After Power Loss (off/on/previous state): Setting this option to:

●

Power Off—causes the computer to remain powered off when power is restored.

◦

◦ Power On—causes the computer to power on automatically as soon as power is

restored.

Previous state—causes the computer to power on automatically as soon as power is

◦

restored, if it was on when power was lost.

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be

able to use the suspend/sleep feature or the Remote Management features.

● POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified

delay to the POST process. This delay is sometimes needed for hard disks on some PCI
cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is
finished. The POST delay also gives you more time to select F10 to enter Computer (F10)
Setup.

Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.

●

● System Recovery Boot Support (Enable/Disable). Setting this feature to enabled will display

the text F11 = Recovery during POST. Disabling the feature prevents the text from being
displayed. However, pressing F11 will still attempt to boot to the HP Backup and Recovery
partition. See Factory Recovery Boot Support for more information. Default is disabled.

Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the

●

computer not to confirm when changes were made. Default is disabled.

BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.

Bus Options On some models, allows you to enable or disable:

PCI SERR# Generation. Default is enable.

●

PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration

●

space; only needed when more than one graphics controller is installed. Default is disable.

Onboard Devices Allows you to set resources for or disable on-board system devices (serial ports).

18 Chapter 3 Computer Setup (F10) Utility

Table 3-5 Computer Setup—Advanced (continued)

Device Options Allows you to set:

● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,

which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.

● Num Lock State at Power-On (off/on). Default is on.

LVDS Panel Select. Auto-select, LG, Samsung.

●

Internal Speaker (some models) (does not affect external speakers). Default is enabled.

●

● NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option

ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1 MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is
limited. This F10 option will allow users to disable the downloading of this embedded NIC
option ROM thus giving more DCH space for additional PCI cards which may need option
ROM space. Default is-enabled.

● Multi-Processor (enable/disable). Use this option to disable multi-processor support under

the OS. Default is enabled.

AMT Configuration Allows you to set:

● AMT (enable/disable). Allows you to enable or disable functions of the embedded

Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.

● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned

management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.

Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system

●

and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.

Computer Setup (F10) Utilities 19

4 Serial ATA (SATA) Drive Guidelines

and Features

NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel

ATA (PATA) drives are supported.

SATA Hard Drives

Serial ATA Hard Drive Characteristics

Number of pins/conductors in data cable 7/7

Number of pins in power cable 15

Maximum data cable length 39.37 in (100 cm)

Data interface voltage differential 400-700 mV

Drive voltages 3.3 V, 5 V, 12 V

Jumpers for configuring drive N/A

Data transfer rate 3.0 Gb/s

SATA Hard Drive Cables

SATA Data Cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA

1.5 Gb/s drives.

Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.

The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.

20 Chapter 4 Serial ATA (SATA) Drive Guidelines and Features

SMART ATA Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.

Hard Drive Capacities

The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may
be properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.

Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer specification.
Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.

Maximum Size

File System Controller Type Operating System Partition Drive

Drive/Partition Capacity Limits

FAT 32 ATA Windows 7 32 GB 2 TB

NTFS ATA Windows 7 2 TB 2 TB

SMART ATA Drives 21

5 Identifying the Chassis, Routine Care,

and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to

the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.

Chassis Designation

An all-in one form factor is available.

All-in One

22 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static

The following table shows that:

Different activities generate different amounts of static electricity.

●

● Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl floor

Motions of bench worker

Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray

Removing DIPs* from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

NOTE: 700 volts can degrade a product.

Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

●

boxes.

Protect all electrostatic parts and assemblies with conductive or approved containers or

●

packaging.

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Electrostatic Discharge Information 23

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

●

conductive foam.

Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground

●

cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible

with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the Work Area

To prevent static damage at the work area, use the following precautions:

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected

●

to the work surface and properly grounded tools and equipment.

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.

●

Handle them only at static-free work areas.

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative

●

surfaces.

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

●

Styrofoam.

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

●

1,500

7,500

15,000

Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

Antistatic tape

●

Antistatic smocks, aprons, or sleeve protectors

●

24 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

Conductive bins and other assembly or soldering aids

●

Conductive foam

●

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

●

Static-dissipative table or floor mats with hard tie to ground

●

Field service kits

●

Static awareness labels

●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

●

Material handling packages

●

Conductive plastic bags

●

Conductive plastic tubes

●

Conductive tote boxes

●

Opaque shielding bags

●

Transparent metallized shielding bags

●

Transparent shielding tubes

●

Operating Guidelines

To prevent overheating and to help prolong the life of the computer:

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and

●

cold.

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all

●

vented sides of the computer and above the monitor to permit the required airflow.

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the

●

keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign

●

matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.

Never operate the computer with the cover removed.

●

Do not place computers so near each other that they are subject to each other’s re-circulated or

●

preheated air.

Keep liquids away from the computer and keyboard.

●

Never cover the ventilation slots on the monitor with any type of material.

●

Install or enable power management functions of the operating system or other software,

●

including sleep states.

Operating Guidelines 25

Routine Care

General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and

then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

Cleaning the Computer Case

Follow all safety precautions in General Cleaning Safety Precautions on page 26 before cleaning the
computer.

To clean the computer case, follow the procedures described below:

To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

●

For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with

●

a cloth or swab dampened with clear water.

For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

●

evaporate quickly and not leave a residue.

After cleaning, always wipe the unit with a clean, lint-free cloth.

●

Occasionally clean the air vents on the computer. Lint and other foreign matter can block the

●

vents and limit the airflow.

Cleaning the Keyboard

Follow all safety precautions in General Cleaning Safety Precautions on page 26 before cleaning the
keyboard.

To clean the tops of the keys or the keyboard body, follow the procedures described in

Computer Case on page 26.

When cleaning debris from under the keys, review all rules in

on page 26 before following these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from

under the keys.

Visible debris underneath or between the keys may be removed by vacuuming or shaking.

●

Cleaning the

General Cleaning Safety Precautions

Canned, pressurized air may be used to clean debris from under the keys. Caution should be

●

used as too much air pressure can dislodge lubricants applied under the wide keys.

26 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

If you remove a key, use a specially designed key puller to prevent damage to the keys. This

●

tool is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these

keys are improperly removed or installed, the keyboard may not function properly.

Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed

●

out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the Monitor

Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for

●

cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.

To clean the monitor body follow the procedures in

●

Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out

●

any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

To clean the mouse body, follow the procedures in

●

Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.

Tools and Software Requirements

To service the computer, you need the following:

Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)

●

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

●

Phillips #2 screwdriver

●

Cleaning the Computer Case on page 26.

Cleaning the Computer Case on page 26.

Screws

Diagnostics software

●

● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-

resistant bits (Smart Cover FailSafe Key, PN 166527-002)

The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.

CAUTION: As each subassembly is removed from the computer, it should be placed away from the

work area to prevent damage.

Service Considerations 27

Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location

during the reassembly process. Improper cable placement can damage the computer.

Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.

● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “Fragile: Handle With Care.”

Do not remove hard drives from the shipping package for storage. Keep hard drives in their

●

protective packaging until they are actually mounted in the CPU.

Avoid dropping drives from any height onto any surface.

●

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive

●

while the computer is on or in standby mode.

Before handling a drive, ensure that you are discharged of static electricity. While handling a

●

drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to

Do not use excessive force when inserting a drive.

●

Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic

●

fields such as monitors or speakers.

Electrostatic Discharge Information on page 23

Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.

WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.

28 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

6 Removal and Replacement Procedures

All-in One (AIO) Chassis

The following sections provide information about disassembling various components of the computer.

Preparing to Disassemble the Computer

To avoid injury and equipment damage, always complete the following steps in order, when opening
the HP Pro All-in-One.

1. Remove all media (CD, DVD, etc.) from the computer.

2. Shut down the computer.

3. After the system has completely shut down, disconnect the power adapter from the back of the

computer.

4. Disconnect all other attached cables from the back of the computer.

5. Place the computer face down on a soft flat surface. HP recommends that you set down a

blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

WARNING! Beware of sharp edges inside the chassis.

Preparing to Disassemble the Computer 29

Synchronizing the Optional Wireless Keyboard or Mouse

The optional wireless keyboard and mouse are easy to set up. Just remove the battery tabs on both
the keyboard and the mouse. Also, make sure the Power switch on the bottom of the mouse is in the
On position (the keyboard does not have a Power switch). Then, turn on the computer. If you have
trouble using the keyboard and mouse, manually synchronize them as described below.

NOTE: For better mouse battery life and performance, avoid using your mouse on a dark or high-

gloss surface, and turn mouse power off when not in use.

The wireless keyboard and mouse are pre-synchronized to work with your computer. The keyboard
and mouse should work immediately after you first pull the battery tabs to activate the preinstalled
batteries, and then turn on the mouse.

You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.
To synchronize them:

1. Make sure the keyboard and mouse are next to the computer, within 30 cm (1 foot) and away

from interference from other devices.

2. Turn on the computer.

3. Insert the wireless receiver into a USB port on the computer.

Figure 6-1 Installing the wireless receiver

4. Make sure the Power switch on the bottom of the mouse is in the On position (1).

5. Press the Connect button on the bottom of the mouse (2) for five seconds. The blue activity LED

from the wireless receiver illuminates when the synchronization command has been received
and turns off when synchronization is complete.

30 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

6. Press the Connect button on the bottom of the keyboard (3) for five seconds. The blue activity

LED from the wireless receiver illuminates when the synchronization command has been
received and turns off when synchronization is complete.

Figure 6-2 Synchronizing the wireless keyboard and mouse

NOTE: If the procedure does not work, remove and then re-insert the wireless keyboard and mouse

receiver from the back of the computer and then synchronize the keyboard and mouse again.

Synchronizing the Optional Wireless Keyboard or Mouse 31

Center Access Panel

The center access panel is located above the stand. You must remove it to remove the drive cover
and memory cover.

Figure 6-3 Center access panel location

To remove the center access panel:

1. Prepare the computer for disassembly (see

on page 29).

2. Pull outward on the panel at the slot on the top edge of the panel.

Figure 6-4 Removing the center access panel

To replace the center access panel, reverse the removal procedures.

Preparing to Disassemble the Computer

32 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand

The stand is secured with three Torx screws. You must remove the center access panel to remove
the stand.

To remove the stand:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the three silver Torx screws (1) that secure the stand to the computer.

4. Rotate the stand upward (2), and then lift the stand off the computer (3).

Figure 6-5 Removing the stand

Preparing to Disassemble the Computer

Center Access Panel on page 32).

To replace the stand, reverse the removal procedures.

Stand 33

Memory Access Panel

The memory access panel is located on the rear, right side of the computer (viewed from behind).
You must remove it to access the memory modules and to remove the main rear cover.

Figure 6-6 Memory access panel location

To remove the memory access panel:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Pull upward on the two tabs on the inside edge of the panel (1) and slide the panel off the

computer (2).

Figure 6-7 Removing the memory access panel

Preparing to Disassemble the Computer

Center Access Panel on page 32).

To replace the memory access panel, reverse the removal procedures.

34 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Drive Access Panel

The drive access panel is located on the rear, left side of the computer (viewed from behind). You
must remove it to access the hard drive and optical drive and to remove the main rear cover.

Figure 6-8 Drive access panel location

To remove the drive access panel:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

Center Access Panel on page 32).

Preparing to Disassemble the Computer

Drive Access Panel 35

3. Push downward on the two tabs on the inside edge of the panel (1) and slide the panel off the

computer (2).

Figure 6-9 Removing the drive access panel

To replace the drive access panel, reverse the removal procedures.

36 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Optical Drive

The optical drive is located under the drive access panel on the left side of the computer (viewed from
behind). It is secured with one Torx screw.

Figure 6-10 Optical drive location

To remove the optical drive:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the drive access panel (see

4. Remove the black Torx screw (1) that secures the drive to the computer.

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Drive Access Panel on page 35).

Optical Drive 37

5. Insert a flat-bladed screwdriver or finger to push the bracket on the rear side of the optical

drive(2) to disengage the drive from the connector, and then slide the drive out of the computer
(3).

Figure 6-11 Removing the optical drive

6. If you need to remove the drive bracket from the drive, remove the two screws (1) that secure

the bracket to the drive, and then remove the bracket from the drive (2).

NOTE: Optical drive spare part kits do not include replacement brackets. Reuse the existing

bracket.

Figure 6-12 Removing the optical drive bracket

To install an optical drive, reverse the removal procedures.

38 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Hard Drive

The hard drive is located under the drive access panel on the left side of the computer (viewed from
behind). The drive is secured with one captive Torx screw and is housed in a removable cage.

Figure 6-13 Hard drive location

1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer

on page 29).

2. Remove the center access panel (see

3. Remove the drive access panel (see

4. Loosen the captive Torx screw next to the front of the drive that secures the drive to the

computer. You can use either a Torx or slotted screwdriver to loosen the screw.

Figure 6-14 Loosening the hard drive security screw

Center Access Panel on page 32).

Drive Access Panel on page 35).

Hard Drive 39

5. Grasp the handle on top of the hard drive cage (1) and slide the cage toward the outer edge of

the computer, then lift the cage out of the computer (2).

Figure 6-15 Removing the hard drive cage

6. Remove the four mounting screws that secure the drive to the cage. Do not remove the blue

rubber grommets behind each screw. They must stay attached to the cage when installing a new
hard drive.

NOTE: Inspect the four blue rubber grommets in case some of them are damaged or lost.

Grommet spare parts are available.

Figure 6-16 Removing the hard drive mounting screws

40 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

7. Slide the hard drive out of the cage.

Figure 6-17 Removing the hard drive from the cage

To replace the hard drive, reverse the removal procedures.

Hard Drive 41

Memory

Memory modules are located on the right side of the computer (viewed from behind) under the
memory cover. The computer has two memory slots.

Figure 6-18 Memory module location

The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3­SDRAM) small outline dual inline memory modules (SODIMMs).

The memory sockets on the system board can be populated with up to two industry-standard
SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve
the maximum memory support, you can populate the system board with up to 8 GB of memory.

For proper system operation, the SODIMMs must be:

industry-standard 204-pin

●

unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant

●

1.5 volt DDR3-SDRAM SODIMMs

●

The DDR3-SDRAM SODIMMs must also:

support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)

●

contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification

●

In addition, the computer supports:

512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies

●

single-sided and double-sided SODIMMS

●

SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not

●

supported

42 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

NOTE: The system will not operate properly if you install unsupported SODIMMs.

There are two memory sockets on the system board located behind the memory access panel. To
remove or install memory modules:

To remove a memory module:

1. Prepare the computer for disassembly (see

Preparing to Disassemble the Computer

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

Center Access Panel on page 32).

Memory Access Panel on page 34).

4. Pull upward on the two raised tabs on the memory cover and lift the cover off the rear panel.

Figure 6-19 Removing the memory cover

5. To remove a memory module, press outward on the two latches on each side of the SODIMM

(1) then pull the SODIMM out of the socket (2).

Figure 6-20 Removing a memory module

Memory 43

6. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1)

then press the SODIMM down (2) so that the latches lock it in place.

Figure 6-21 Installing a Memory Module

NOTE: A memory module can be installed in only one way. Match the notch on the module

with the tab on the memory socket.

The computer automatically recognizes the additional memory when you turn on the computer.

44 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Top Panel

The top panel is secured with two Torx screws. Removing it allows access to the webcam and allows
you to remove the main rear cover.

Figure 6-22 Top panel location

To remove the top panel:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. From the top of the computer, remove the two black Torx screws (1) that secure the top panel to

the computer.

6. Rotate the top of the panel outward (2), and then lift the panel off the computer.

Figure 6-23 Removing the top panel

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

To replace the top panel, reverse the removal procedures.

Top Panel 45

Webcam Module

The webcam module is located at the top of the computer beneath the top panel. It is secured with
two silver Phillips screws and has one connector.

Figure 6-24 Webcam module location

To remove the webcam module:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the top panel (see

6. Remove the two silver Phillips screws (1) that secure the webcam module to the computer.

7. Lift the webcam module as much as the cable allows, and then disconnect the cable from the

module (2).

Top Panel on page 45).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

46 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

8. Remove the webcam from the computer (3).

Figure 6-25 Removing the webcam module

To install a webcam module, reverse the removal procedures.

Webcam Module 47

Rear Cover

The rear cover is secured with six Torx screws. You must pry it off at the seams around the edges of
the computer.

To remove the rear cover:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the six black Torx screws that secure the panel to the computer (1).

9. Working from left to right, pry the cover off the computer by pulling the edges (2) of the cover up

and away from the computer.

Figure 6-26 Removing the rear cover

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

10. Remove the rear cover from the computer.

To replace the rear cover, reverse the removal procedures.

48 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

System Board Cover

The system board cover protects the system board. It is secured with six Torx screws.

Figure 6-27 System board cover location

To remove the system board cover:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

Preparing to Disassemble the Computer

System Board Cover 49

9. Remove the six black Torx screws that secure the cover to the computer.

Figure 6-28 Removing the system board cover screws

10. Lift the cover from the computer.

Figure 6-29 Removing the system board cover

To install the system board cover, reverse the removal procedures.

50 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Sidekey Board

The sidekey board is located on the bottom left side of the computer (viewed from behind). It is
secured with two Torx screws and has one connector.

The associated cable connects to the front power switch assembly. To remove it, you must remove
the stand bracket, disassembly of which is shown later in this document at

on page 71.

Figure 6-30 Sidekey board location

Stand Bracket

To remove the sidekey board:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. If replacing the cable, remove the system board cover (see

10. Disconnect the cable from the sidekey board (1).

NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull

on the wires.

11. Remove the two silver Torx screws (2) that secure the board to the computer.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

Sidekey Board 51

12. Rotate the bottom of the board upward (3), and then remove the board from the computer.

Figure 6-31 Removing the sidekey board

13. If you need to remove the cable:

a. Remove the stand bracket by removing the four black Torx screws that secure it to the

computer (1), and then lifting the bracket from the computer (2).

Figure 6-32 Removing the stand bracket

b. Disconnect the cable from the PB/LED connector on the system board. The following image

shows the cable highlighted by arrows.

52 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

c. The cable includes the power switch assembly (shown by callout (1) in the following

image). The cable routes beneath the stand bracket (not shown in the following image) to
the PB/LED system board connector (shown by callout (2) in the following image).

Figure 6-33 Sidekey cable assembly

d. Lift the power switch assembly up and off the front bezel.

Figure 6-34 Removing the sidekey cable power switch component

e. Lift the cable out of the computer.

To install the sidekey board or cable, reverse the removal procedures.

Sidekey Board 53

Converter Board

The converter board is located on the left side of the computer. It is secured with two Torx screws and
has two connectors.

Figure 6-35 Converter board location

To remove the converter board:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Disconnect the two cables from the board (1).

NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not

pull on the wires.

10. Remove the two silver Torx screws (2) that secure the board to the computer.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

54 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

11. Lift the converter board from the computer (3).

Figure 6-36 Removing the converter board

Be sure to correctly position the jumpers on the converter board for the installed display panel,
as follows:

CAUTION: Incorrect jumper placement can result in damage to the converter board.

LG panel: pins 8 & 7

●

Samsung panel: pins 6 & 5

●

To install the converter board, reverse the removal procedures.

Converter Board 55

Speakers

The speakers are located at the bottom of the computer. Two separate speakers are each secured by
two Torx screws and have separate cables and system board connectors.

Figure 6-37 Speaker location

To remove the speakers:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Remove two Torx screws (1) that secure each speaker to the computer.

11. Disconnect the speaker cables from the system board connectors (2). The left speaker connects

to the white connector labeled SPKR_L. The right speaker connects to the black connector
labeled SPKR_R.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

56 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

12. Remove the speakers from the computer (3).

Figure 6-38 Removing the speakers

To install the speakers, reverse the removal procedures.

WLAN Module

The WLAN module is located on the right side of the system board. The module is secured with two
Phillips screws and has two connected antennas.

Figure 6-39 WLAN module location

To remove the WLAN module:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

Stand on page 33).

Optical Drive on page 37).

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

Preparing to Disassemble the Computer

WLAN Module 57

7. Remove the top panel (see Top Panel on page 45).

8. Remove the rear cover (see

9. Remove the system board cover (see

Rear Cover on page 48).

System Board Cover on page 49).

10. Disconnect the antenna cables from the module (1).

11. Remove the two Phillips screws (2) that secure the module to the computer.

12. Lift the module to a 45-degree angle (3), and then pull it away to remove it from the socket.

Figure 6-40 Removing the WLAN module

To install the WLAN module, reverse the removal procedures.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

The following image shows the WLAN antenna routing paths.

Figure 6-41 Antenna routing paths

58 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Heat Sink (Thermal Module)

The heat sink is secured with six Torx screws. You do not have to remove the fans to remove the
heat sink.

Figure 6-42 Heat sink location

To remove the heat sink:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Loosen the four silver captive Torx screws in the order indicated on the heat sink (1) - (4).

11. Remove the two black Torx screws from the top of the heat sink (5).

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

Heat Sink (Thermal Module) 59

12. Lift the heat sink from the computer (6).

CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal

grease on the surface of the processor or the heat sink.

Figure 6-43 Removing the heat sink

To replace the heat sink, reverse the removal procedures.

60 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Processor

1. Prepare the computer for disassembly (see Preparing to Disassemble the Computer

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Remove the heat sink (see

11. Rotate the locking lever to its full open position (1).

12. Raise and rotate the microprocessor retainer to its fully open position (2).

13. Carefully lift the processor from the socket (3).

CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and

handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Heat Sink (Thermal Module) on page 59).

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

The heat sink must be installed within 24 hours of installing the processor to prevent damage to
the processor’s solder connections.

Figure 6-44 Removing the processor

Processor 61

To install a new processor:

1. Place the processor in its socket and close the retainer. Make sure the slot in the processor fits

into the post on the socket.

2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink,

go to step 6.

3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in

the spares kit.

CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the

bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the
spares kit.

4. Apply the thermal grease provided in the spares kit to the top of the processor and install the fan

sink atop the processor.

5. Go to step 7.

6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place

it in position atop the processor.

7. Secure the fan sink to the system board and system board tray.

CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an

X) to evenly seat the fan sink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.

NOTE: After installing a new processor onto the system board, always update the system ROM to

ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can
be found on the Web at:

http://h18000.www1.hp.com/support/files.

62 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Fan Assembly

The fan assembly consists of two fans located near the top of the computer below the heat sink. The
assembly is secured with four Torx screws (two per fan) and connects to the system board using two
separate connectors. You do not have to remove the heat sink to remove the fans.

Figure 6-45 Fan assembly location

To remove the fan assembly:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Remove the four silver Torx screws (1) that secure the fan assembly to the computer.

11. Disconnect the fan cables (2) from the system board connectors labeled CHFAN and CPUFAN.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

Fan Assembly 63

12. Lift the fan assembly from the computer (3).

Figure 6-46 Removing the fan assembly

To install the fan assembly, reverse the removal procedures.

64 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Display Cable

The main display cable is located just above the system board. The heat sink covers the connector
on the display panel.

Figure 6-47 Display cable location

To remove the display cable:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Remove the heat sink (see

11. Disconnect the cable from the LVDS1 connector on the system board (1).

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Heat Sink (Thermal Module) on page 59.

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

Display Cable 65

12. Disconnect the cable from the display panel by pressing in the latches on the side of the cable

(2) and pulling it from the connector (3).

Figure 6-48 Removing the display cable

13. Remove the display cable from the computer.

To install the display cable, reverse the removal procedures.

66 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

System Board

The system board is located on the right side of the computer (viewed from the rear) under the
system board cover. It is secured with seven Torx screws.

Figure 6-49 System board location

To remove the system board:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the memory module (see

5. Remove the drive access panel (see

6. Remove the stand (see

7. Remove the optical drive (see

8. Remove the top panel (see

9. Remove the rear cover (see

10. Remove the system board cover (see

11. Remove the WLAN module (see

12. Remove the heat sink (see

13. Remove the processor (see

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Heat Sink (Thermal Module) on page 59.

Processor on page 61).

Center Access Panel on page 32).

Memory Access Panel on page 34).

Memory on page 42).

Drive Access Panel on page 35).

System Board Cover on page 49).

WLAN Module on page 57).

Preparing to Disassemble the Computer

14. Disconnect all cables from the system board, noting their location for reinstallation.

System Board 67

15. Remove the seven silver Torx screws (circled in image) that secure the system board to the

computer.

Figure 6-50 Removing the system board

16. Lift the system board straight up and out of the computer.

NOTE: Before returning the defective system board, remove the CPU cover from the replacement

system board and install it on the defective system board.

To install the system board, reverse the removal procedures.

Updating SMBIOS Information

When replacing the system board, you must reprogram the SMBIOS information on the affected
computer. Failure to reprogram the board will result in eventual failure, such as an activation failure
(need to reactivate the system) or a system recovery failure.

To update SMBIOS information in Computer Setup:

1. Turn on or restart the computer.

2. Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom

of the screen.

NOTE: If you do not press Esc at the appropriate time, you must restart the computer and

again press Esc when the monitor light turns green to access the utility.

3. Press F10 to enter Computer Setup.

68 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

4. Go to Security > System ID’s.

5. If necessary, press Ctrl+A to initiate edit mode.

6. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and

cannot be edited.

System ID Setup Page

Setup Field Name Comment Label

Product Name Enter the Model name/number or marketing name. Flexbuild

Serial Number Enter the Serial Number of Unit. Support

SKU Number Enter the SKU or Product Number including Localization Code. Support

Feature Byte Enter the Feature Byte string. The feature byte string is case dependent.

The label includes spaces after every four characters. You can enter or
ignore these spaces – their only purpose is to help with data entry. There is
a character limitation of 40 bytes per line. When you reach this limit, go to
the next line to continue data entry. BIOS ignores the spaces and lines.

If you make an error during data entry, the data will not validate, and the
computer asks you to correct your data input.

Build ID The Build ID of the unit. Flexbuild

Flexbuild

Flexbuild Support Label

Use the following labels to locate the Build ID, Feature Byte, and Product Name.

Support Label

Use the following labels to locate the Serial Number and Product Number.

System Board 69

70 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Stand Bracket

The stand bracket is located near the middle of the computer, below the fans. Remove the bracket to
gain access to the drive cables and sidekey board cable assembly. The bracket is secured with four
Torx screws.

Figure 6-51 Stand bracket location

To remove the stand bracket:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the optical drive (see

7. Remove the top panel (see

8. Remove the rear cover (see

9. Remove the system board cover (see

10. Remove the four black Torx screws (1) that secure the stand bracket to the computer.

Stand on page 33).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

Stand Bracket 71

11. Lift the bracket from the computer (2).

Figure 6-52 Removing the stand bracket

To install the stand bracket, reverse the removal procedures.

72 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Hard Drive and Optical Drive Cables and Connectors

The hard drive and optical drive connectors are located near the middle of the computer, below the
fans, and under the bracket that secures the stand. Each connector is secured with two Torx screws
and has two cables that connect to the system board.

The optical drive connector (1) is positioned above the hard drive connector (2). The optical drive
connector cables are longer than the hard drive connector cables.

Figure 6-53 Hard drive cable and optical drive cable location

To remove the hard drive or optical drive connector:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the drive access panel (see

5. Remove the stand (see

6. Remove the hard drive (see

7. Remove the optical drive (see

8. Remove the top panel (see

9. Remove the rear cover (see

10. Remove the system board cover (see

11. Remove the stand bracket (see

12. Remove two silver Torx screws that secure the hard drive connector (1) or the optical drive

connector (2) to the computer.

Stand on page 33).

Hard Drive on page 39).

Optical Drive on page 37).

Top Panel on page 45).

Rear Cover on page 48).

Stand Bracket on page 71).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

13. Remove the cables from the metal clips (3) built into the computer.

Hard Drive and Optical Drive Cables and Connectors 73

14. Disconnect the hard drive cables (4) or the optical drive cables (5) from the system board.

NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull

on the wires.

15. Remove the connector from the computer.

Figure 6-54 Removing the hard drive or optical drive connectors

To install the hard drive or optical drive connector, reverse the removal procedures.

74 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Front Bezel

The front bezel is located on the front of the computer and is secured to the main system bracket with
eight Torx screws and eight tabs. You must remove the main system bracket from the bezel to gain
access to the bezel and to the display panel. The display panel sits between the main bracket and the
front bezel.

You can remove the front bezel without disassembling many of the computer's components. Most
components can remain attached to the display panel bracket. The following procedure demonstrates
removing the bezel while removing the smallest number of components possible.

To remove the front bezel:

1. Prepare the computer for disassembly (see

on page 29).

2. Remove the center access panel (see

3. Remove the memory access panel (see

4. Remove the memory module (see

5. Remove the drive access panel (see

6. Remove the stand (see

7. Remove the optical drive (see

8. Remove the top panel (see

9. Remove the rear cover (see

10. Remove the system board cover (see

11. Disconnect the speaker cables from the system board.

12. Disconnect the backlight cable from the converter board.

13. Disconnect the display cable from the system board.

14. Remove the power switch assembly cable from the front bezel. You do not have to remove the

remaining cables.

Stand on page 33).

Top Panel on page 45).

Memory on page 42).

Optical Drive on page 37).

Rear Cover on page 48).

Preparing to Disassemble the Computer

Center Access Panel on page 32).

Memory Access Panel on page 34).

Drive Access Panel on page 35).

System Board Cover on page 49).

15. Remove the eight black Torx screws (1) that secure the bezel to the main system bracket

assembly.

16. Lift the eight tabs (2) that secure the bezel to the main system bracket assembly. Be sure to

slide the bracket free from the tabs as you lift each one.

Front Bezel 75

17. Lift the main system bracket assembly off the front bezel (3).

The display panel sits between the main bracket assembly and the front bezel.

Figure 6-55 Removing the main bracket assembly from the front bezel

18. Lift the display panel from the front bezel by pressing the four tabs (two on each side) to release

the panel from the bezel, and then lifting the panel off the bezel.

Figure 6-56 Removing the display panel from the front bezel

To install the front bezel, reverse the removal procedures.

Display Panel

Two different display panels are available, LG and Samsung.

To ensure compatibility, when replacing the display panel, remove the backlight cable with the old
panel and replace with the new cable supplied in the replacement kit.

76 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

The display panel is secured to the display bracket with four Torx screws, as follows:

LG - two screws on top, two screws on the bottom. Note that the LG panel installs into a large

●

frame.

● Samsung - two screws on each side. Note that the Samsung panel mounts to two smaller

brackets on the left and right sides of the panel.

To remove the display panel:

1. Prepare the computer for disassembly (see

Preparing to Disassemble the Computer

on page 29).

2. Remove the center access panel (see

Center Access Panel on page 32).

3. Remove the memory access panel (see

Memory Access Panel on page 34).

Display Panel 77

4. Remove the memory module (see Memory on page 42).

5. Remove the drive access panel (see

6. Remove the stand (see

Stand on page 33).

7. Remove the optical drive (see

8. Remove the top panel (see

9. Remove the rear cover (see

Top Panel on page 45).

Rear Cover on page 48).

10. Remove the system board cover (see

Drive Access Panel on page 35).

Optical Drive on page 37).

System Board Cover on page 49).

11. Remove the power switch assembly cable. You do not have to remove the remaining cables.

12. Remove the front bezel (see

Front Bezel on page 75).

13. Disconnect the display cable (1) and the backlight cable (2) from the display panel.

NOTE: When disconnecting cables from the LG panel, you may need to remove Mylar before

disconnecting the cables.

Figure 6-57 Removing the display cable and backlight cables from the display panel (Samsung

panel shown)

14. Remove the four silver Torx screws that secure the display panel to the frame or brackets.

The LG panel mounts to a large frame using four screws - two on top, two on the bottom.

The Samsung panel mounts to two small brackets, one on each side. Each bracket is secured
by two screws.

78 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

15. If removing the LG panel, lift the display panel from the frame.

If removing the Samsung panel, remove the brackets from the display panel.

Figure 6-58 Removing the display panel – LG panel

Figure 6-59 Removing the display panel – Samsung panel

16. Be sure to correctly position the jumpers on the converter board for the installed display panel,

as follows:

CAUTION: Incorrect jumper placement can result in damage to the converter board.

LG panel: pins 8 & 7

●

Samsung panel: pins 6 & 5

●

Display Panel 79

To install a display panel, reverse the removal procedures.

Installation notes:

The following images show how the cables and brackets should be installed on Samsung panels.
Each bracket is secured to the side of the panel with two Torx screws. Be sure to install the display
cable and backlight cable to the display panel.

Figure 6-60 Samsung panel bracket locations

Figure 6-61 Samsung display cable and left panel bracket

80 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

Figure 6-62 Samsung backlight cable and right panel bracket

The LG panel installs into a large frame, and two Torx screws secure the display panel to both the top
and the bottom sides of the frame.

When installing the LG panel into the frame, be sure to insert the cables through the holes in the
frame.

Figure 6-63 LG panel cables

Connect the display cable and the backlight cable into the display panel. Cable connectors are in
similar locations for the LG and Samsnug panels. See Figures 6-61 and 6-62 for an example of cable
connection locations.

Display Panel 81

Figure 6-64 LG panel install screws

82 Chapter 6 Removal and Replacement Procedures All-in One (AIO) Chassis

A Password Security and Resetting

CMOS

This computer supports security password features, which can be established through the Computer
Setup Utilities menu.

This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup
password, any user can access all the information on the computer except Computer Setup. When
you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the
setup password will give you access to Computer Setup.

When both passwords are set, the setup password can also be used in place of the power-on
password as an override to log in to the computer. This is a useful feature for a network administrator.

If you forget the password for the computer, you can clear that password so you can gain access to
the information on the computer by resetting the password jumper.

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to

back up the computer CMOS settings before resetting them in case they are needed later. Back up is
easily done through Computer Setup. See

Computer Setup (F10) Utility on page 9 for information.

83

Establishing a Setup or Power-on Password

To establish the power-on or setup password features, complete the following steps:

1. Turn on or restart the computer.

2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

3. Press the F10 key to enter Computer Setup.

4. To establish Setup password, select Security > Setup Password and follow the instructions.

– or –

To establish a Power-On password, select Security > Power-On Password and follow the
instructions on the screen

5. Before exiting, click File > Save Changes and Exit.

84 Appendix A Password Security and Resetting CMOS

Resetting a Setup or Power-on Password

To disable the power-on or setup password features, or to clear the power-on or setup passwords,
complete the following steps:

1. Shut down the operating system properly, then turn off the computer and any external devices,

and disconnect the power cord from the power outlet.

2. With the power cord disconnected, press the power button again to drain the system of any

residual power.

WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.

CAUTION: When the computer is plugged in, the power supply always has voltage applied to

the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.

Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.

3. Remove the access panel.

4. Locate the header and jumper labeled PSWD (the label may be under the memory module).

NOTE: The password jumper is blue so that it can be easily identified. For assistance locating

the password jumper and other system board components, see the Illustrated Parts & Service
Map (IPSM). The IPSM can be downloaded from

5. Remove the jumper.

6. Replace the jumper.

7. Replace the access panel.

8. Reconnect the external equipment.

9. Plug in the computer and turn on power. Allow the operating system to start. This clears the

current passwords and disables the password features.

10. Establish the new passwords in Computer Setup. See

for information.

http://www.hp.com/support.

Computer Setup (F10) Utility on page 9

Resetting a Setup or Power-on Password 85

Clearing and Resetting the CMOS

The computer’s configuration memory (CMOS) stores information about the computer’s configuration.

The CMOS button resets CMOS but does not clear the power-on and setup passwords.

Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management
Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P
during POST.

1. Turn off the computer and any external devices, and disconnect the power cord from the power

outlet.

2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer.

WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be

sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.

CAUTION: When the computer is plugged in, the power supply always has voltage applied to

the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.

Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.

3. Remove the computer cover or access panel.

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is

important to back up the computer CMOS settings before resetting them in case they are
needed later. Back up is easily done through Computer Setup. See

on page 9 for information.

Computer Setup (F10) Utility

86 Appendix A Password Security and Resetting CMOS

4. Locate, press, and hold the CMOS button in for five seconds.

NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS

button will not clear CMOS if the power cord is connected.

Figure A-1 CMOS button

NOTE: For assistance locating the CMOS button and other system board components, see the

Illustrated Parts & Service Map (IPSM) for that particular system.

5. Replace the computer cover or access panel.

6. Reconnect the external devices.

7. Plug in the computer and turn on power.

NOTE: You will receive POST error messages after clearing CMOS and rebooting advising

you that configuration changes have occurred. Use Computer Setup to reset any special system
setups along with the date and time.

See Computer Setup (F10) Utility on page 9 for information.

Clearing and Resetting the CMOS 87

B POST Error Messages

This appendix lists the error codes, error messages, and the various indicator light and audible
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the
probable source of the problem, and steps you can take to resolve the error condition.

POST Message Disabled suppresses most system messages during POST, such as memory count
and non-error text messages. If a POST error occurs, the screen will display the error message. To
manually switch to the POST Messages Enabled mode during POST, press any key (except F10,

F11, or F12). The default mode is POST Message Disabled.

The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.

Quick Boot is a fast startup process that does not run all of the system level tests, such as the
memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.

Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish
the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.

88 Appendix B POST Error Messages

POST Numeric Codes and Text Messages

This section covers those POST errors that have numeric codes associated with them. The section
also includes some text messages that may be encountered during POST.

NOTE: The computer will beep once after a POST text message is displayed on the screen.

Table B-1 Numeric Codes and Text Messages

Control panel message Description Recommended action

101-Option ROM Checksum Error System ROM or expansion board option

ROM checksum.

103-System Board Failure DMA or timers. 1. Clear CMOS.

110-Out of Memory Space for Option ROMs Recently added PCI expansion card

contains an option ROM too large to
download during POST.

1. Verify the correct ROM.

2. Flash the ROM if needed.

3. If an expansion board was recently

added, remove it to see if the problem
remains.

4. Clear CMOS.

5. If the message disappears, there may

be a problem with the expansion card.

6. Replace the system board.

2. Remove expansion boards.

3. Replace the system board.

1. If a PCI expansion card was recently

added, remove it to see if the problem
remains.

2. In Computer Setup, set Advanced >

Device Options > NIC PXE Option
ROM Download to DISABLE to

prevent PXE option ROM for the
internal NIC from being downloaded
during POST to free more memory for
an expansion card's option ROM.
Internal PXE option ROM is used for
booting from the NIC to a PXE server.

162-System Options Not Set Configuration incorrect.

RTC (real-time clock) battery may need to
be replaced.

163-Time & Date Not Set Invalid time or date in configuration

memory.

RTC (real-time clock) battery may need to
be replaced.

Run Computer Setup and check the
configuration in Advanced > Device
Options.

Reset the date and time under Control
Panel. If the problem persists, replace the
RTC battery. See the Hardware Reference
Guide for instructions on installing a new
battery, or contact an authorized dealer or
reseller for RTC battery replacement.

Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC
battery. See the Hardware Reference Guide
for instructions on installing a new battery,
or contact an authorized dealer or reseller
for RTC battery replacement.

POST Numeric Codes and Text Messages 89

Table B-1 Numeric Codes and Text Messages (continued)

Control panel message Description Recommended action

164-MemorySize Error Memory amount has changed since the last

164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows

201-Memory Error RAM failure. 1. Ensure memory modules are correctly

213-Incompatible Memory Module in
Memory Socket(s) X, X, ...

boot (memory added or removed).

A memory module in memory socket
identified in the error message is missing
critical SPD information, or is incompatible
with the chipset.

Press the F1 key to save the memory
changes.

utilities.

2. Make sure the memory module(s) are

installed properly.

3. If third-party memory has been added,

test using HP-only memory.

4. Verify proper memory module type.

installed.

2. Verify proper memory module type.

3. Remove and replace the identified

faulty memory module(s).

4. If the error persists after replacing

memory modules, replace the system
board.

1. Verify proper memory module type.

2. Try another memory socket.

3. Replace DIMM with a module

conforming to the SPD standard.

214-DIMM Configuration Warning Populated DIMM Configuration is not

219-ECC Memory Module Detected ECC
Modules not supported on this Platform

301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer

303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer

optimized.

Recently added memory module(s) support
ECC memory error correction.

Rearrange the DIMMs so that each channel
has the same amount of memory.

1. If additional memory was recently

added, remove it to see if the problem
remains.

2. Check product documentation for

memory support information.

turned off.

2. Check connector for bent or missing

pins.

3. Ensure that none of the keys are

depressed.

4. Replace keyboard.

turned off.

2. Replace the system board.

90 Appendix B POST Error Messages

Table B-1 Numeric Codes and Text Messages (continued)

Control panel message Description Recommended action

304-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer

510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest

511-CPU Fan not Detected CPU fan is not connected or may have

malfunctioned.

512-Rear Chassis Fan not Detected Rear chassis fan is not connected or may

have malfunctioned.

513-Front Chassis fan not detected Front chassis fan is not connected or may

have malfunctioned.

turned off.

2. Ensure that none of the keys are

depressed.

3. Replace the keyboard.

4. Replace the system board.

BIOS image.

1. Reseat CPU fan.

2. Reseat fan cable.

3. Replace CPU fan.

1. Reseat rear chassis fan.

2. Reseat fan cable.

3. Replace rear chassis fan.

1. Reseat front chassis fan.

2. Reseat fan cable.

3. Replace front chassis fan.

912-Computer Cover Has Been Removed
Since Last System Startup

917-Front Audio Not Connected Front audio harness has been detached or

921-Device in PCI Express slot failed to
initialize

1720-SMART Hard Drive Detects Imminent
Failure

1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version.

1802-Processor Not Supported Recently installed processor is not

Computer cover was removed since last
system startup.

unseated from motherboard.

There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.

Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)

supported by the system.

No action required.

Reconnect or replace front audio harness.

Try rebooting the system. If the error
reoccurs, the device may not work with this
system

1. Determine if hard drive is giving correct

error message. Enter Computer Setup
and run the Drive Protection System
test under Storage > DPS Self-test.

2. Apply hard drive firmware patch

if applicable. (Available at

http://www.hp.com/support.)

3. Back up contents and replace hard

drive.

2. Change the processor.

Install a processor supported by your
system.

POST Numeric Codes and Text Messages 91

Table B-1 Numeric Codes and Text Messages (continued)

Control panel message Description Recommended action

1805-Ambient Temperature Previously Over
Limit

2200-PMM Allocation Error during MEBx
Download

This system was placed in a low power
state to prevent damage due to excessive
environmental temperature.

Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.

Make sure the system meets the HP
enclosure guidelines as listed in the
QuickSpecs, including the following:

1. Clean the air vents on the front, back,

or any other vented side of the
computer.

2. Ensure that there is a 10.2 cm (4 in)

clearance on all vented sides of the
computer to permit the required airflow.

3. Ensure that computers are not so near

each other that they are subject to
each other's re-circulated or preheated
air.

4. If the computer is within an enclosure,

ensure that there is proper intake and
exhaust ventilation for the enclosure.

1. Reboot the computer.

2. Unplug the power cord, re-seat the

memory modules, and reboot the
computer.

3. If the memory configuration was

recently changed, unplug the
computer, restore the original memory
configuration, and reboot the
computer.

2201-MEBx Module did not checksum
correctly

Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.

4. If the error persists, replace the system

board.

1. Reboot the computer.

2. Unplug the power cord, re-seat the

memory modules, and reboot the
computer.

3. If the memory configuration was

recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.

4. If the error persists, replace the system

board.

92 Appendix B POST Error Messages