Getting Started
HP Business Notebook PC
For additional information about your computer, select
Start > Help and Support > User Guides.
Tagged for Accessibility
Looking for more user guides? They are on your computer.
HP is committed to reducing the environmental impact of our products and
printed user guides. As part of this effort, we are now putting product information
on your computer hard drive in Help and Support. We are also moving content
to the Web. This Getting Started guide provides setup steps and directs you to
additional information about your new product.
Tagged for Accessibility
Click Start > Help and Support > User Guides
Keep this product up to date with the latest drivers, patches,
and notifications. Sign up now at www.hp.com/go/alerts
E-mail Alert
to receive e-mail alert notifications.
Getting Started
HP Business Notebook PC
Document Part Number: 443561-001
June 2007
This guide explains how to set up your hardware and
software, and begin using the computer in Windows
®.
© Copyright 2007 Hewlett-Packard Development Company, L.P.
Windows is a U.S. registered trademark of Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by
Hewlett-Packard Company under license.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the
express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Getting Started
HP Business Notebook PC
First Edition: June 2007
Document Part Number: 443561-001
Product notice
This user guide describes features that are common to most models.
Some features may not be available on your computer.
Contents
1 First-time setup
Identifying required hardware . . . . . . . . . . . . . . . 1–1
Setting up the computer. . . . . . . . . . . . . . . . . . . . 1–2
Step 1: Insert the battery . . . . . . . . . . . . . . . .
1–2
Step 2: Connect the computer to external
power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Step 3: Turn on the computer . . . . . . . . . . . . . 1–4
Step 4: Set up the software. . . . . . . . . . . . . . . 1–5
Step 5: Create recovery discs
(recommended). . . . . . . . . . . . . . . . . . . . . . . 1–5
2 Quick tour
Identifying required hardware . . . . . . . . . . . . . . . 2–1
Top components . . . . . . . . . . . . . . . . . . . . . . 2–2
Front components . . . . . . . . . . . . . . . . . . . . . 2–3
Left-side components . . . . . . . . . . . . . . . . . . . 2–3
Right-side components . . . . . . . . . . . . . . . . . . 2–4
Rear components . . . . . . . . . . . . . . . . . . . . . 2–5
Bottom components . . . . . . . . . . . . . . . . . . . . 2–6
Display components . . . . . . . . . . . . . . . . . . . 2–7
Wireless antennae . . . . . . . . . . . . . . . . . . . . 2–8
3Next steps
Protecting the computer . . . . . . . . . . . . . . . . . . . . 3–1
Protecting the computer from viruses . . . . . . . . 3–1
Protecting your system files . . . . . . . . . . . . . . . 3–2
Protecting your privacy . . . . . . . . . . . . . . . . . 3–2
Protecting the computer from power surges. . . . 3–2
Using the computer safely . . . . . . . . . . . . . . . 3–3
Getting Started iii
Contents
Connecting to a computer network . . . . . . . . . . . . 3–4
Installing additional hardware and software . . . . . 3–5
Identifying and installing hardware . . . . . . . . . 3–5
Locating and installing software
. . . . . . . . . . . 3–5
Updating the software installed on the computer. . . 3–6
Finding the user guides . . . . . . . . . . . . . . . . . . . . 3–6
Turning off the computer correctly
. . . . . . . . . . . . . 3–7
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . 4–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . 4–1
The computer is unable to start up . . . . . . . . . . 4–1
The computer screen is blank
. . . . . . . . . . . . . 4–3
Software is functioning abnormally . . . . . . . . . 4–4
The computer is unusually warm . . . . . . . . . . . 4–5
An external device is not working . . . . . . . . . . 4–6
The WLAN connection is not working . . . . . . . 4–6
Help and Support. . . . . . . . . . . . . . . . . . . . . . . . 4–7
Contacting technical support . . . . . . . . . . . . . . . . 4–8
A Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . A–1
Backing up your information . . . . . . . . . . . . . . . . A–2
When to back up . . . . . . . . . . . . . . . . . . . . . A–2
Back up suggestions
. . . . . . . . . . . . . . . . . . . A–3
Backing up specific files or folders. . . . . . . . . . A–3
Backing up the entire hard drive . . . . . . . . . . . A–4
Creating recovery points . . . . . . . . . . . . . . . . A–5
Scheduling backups . . . . . . . . . . . . . . . . . . . A–6
Performing a recovery. . . . . . . . . . . . . . . . . . . . . A–6
Performing a recovery from the recovery
discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Performing a recovery from the hard drive . . . .
A–7
Getting Started iv
B Specifications
Operating environment . . . . . . . . . . . . . . . . . . . . B–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . B–2
Index
Contents
Getting StartedGetting Started
1
First-time setup
Identifying required hardware
To set up the computer for the first time, you will need the
computer, the AC adapter, the power cord, and the primary
battery.
✎
Components included with the computer may vary by region or
country and by model.
✎
Use only the AC adapter provided with the computer or one
approved for this computer.
✎
Unless you use dial-up networking, the modem cable is optional for
setup.
Getting Started 1–1
Component
1 Power cord
2 AC adapter
3 Primary battery
Component
4 Modem cable (select models only)
(optional for setup)
5 Country-specific modem adapter
(select models only)
First-time setup
Setting up the computer
Computer setup involves the following tasks:
1. Inserting the battery into the computer
2. Connecting the computer to external power
✎
The battery begins to charge.
3. Turning on the computer
4. Setting up the software
5. Creating recovery discs (recommended)
✎
Refer to Appendix A, “Backup and recovery,” for
instructions.
Ä
CAUTION: Reduce the risk of file corruption by observing the following
practices during the hardware and software setup procedures:
■ Do not unplug the computer from external power.
■ Do not shut down the computer or initiate Standby or Hibernation.
Step 1: Insert the battery
To insert a primary battery:
1. Turn the computer upside down on a flat surface, with
the batter
y bay toward you.
2. Slide the battery 1 into the bat
tery bay until it is seated.
The battery release latches 2 auto
matically lock the
battery into place.
1–2 Getting Started
First-time setup
Step 2: Connect the computer to external power
✎
Power cords and AC outlets vary in appearance by region and
country.
To connect the computer to external AC power:
1. Plug the AC adapter into the power connector 1 on the
computer.
2. Pl
ug the power cord into the AC adapter 2.
3. Plug the other end of the power cord into an AC outlet
3.
When the computer receives AC power, the battery begins
to charge and the battery light (on the front of the computer)
turns on. When the battery is fully charged, the battery light
turns off.
Leave the computer connected to external power until the
battery is fully charged and the battery light turns off.
✎
A partially charged new battery can run the computer after
software setup is complete, but battery charge displays will not be
accurate until the new battery has been fully charged.
Getting Started 1–3
First-time setup
Step 3: Turn on the computer
To open the computer:
1. Slide the display release latch 1 to the r
ight to release
the display.
2. Raise the display 2.
To turn on the computer:
» Press the power button 1.
The power light on the power button 2 turns on.
1–4 Getting Started
First-time setup
Step 4: Set up the software
After the computer is turned on, it will go through software
setup. Follow the on-screen instructions to set up the
software. Note the following points:
■ After you respond to the setup prompt, you must
complete the entire setup process without interruption.
Setup time varies.
■ During software setup, the computer may pause
periodically for several minutes. These normal pauses
are indicated by an hourglass icon.
Ä
CAUTION: If you are prompted to select an operating system
language before the “Welcome to Windows” page is displayed,
choose carefully. On some models, the languages that you do not
choose are deleted from the system and cannot be restored during
software setup.
✎
To register the operating system and the computer during software
setup, the computer must be connected by an RJ-45 (network)
cable to an existing network that has access to the Internet. If you
do not register during software setup, you can do so at any time
after software setup is complete.
Step 5: Create recovery discs (recommended)
You can create a set of recovery discs of your full factory
image using HP Backup and Recovery Manager. You can
use the recovery discs to start up (boot) the computer and
restore the operating system and software programs to
factory settings in case of system failure or instability.
Refer to Appendix A, “Backup and recovery,” for detailed
instructions.
Getting Started 1–5
2
Quick tour
Identifying required hardware
✎
Components included with the computer may vary by region and
model. The illustrations in this chapter identify the standard
features included on most computer models.
Getting Started 2–1
Quick tour
Top components
Component
Power lights (2)
1
Power button
2
3 Info button
4 Wireless button
5 Presentation button
6 TouchPad on/off button
7 Volume mute button
8 Volume scroll zone
9 Pointing stick
- Right pointing stick button
Component
HP Fingerprint Sensor
q
TouchPad scroll zone
w
e Right TouchPad button
r Left TouchPad button
t Drive light
y Battery light
u Wireless light
i TouchPad
o Left pointing stick button
2–2 Getting Started
Quick tour
Front components
Component
1 Wireless light
2 Power light
3 Battery light
Left-side components
Component
1 Power connector
Component
4 Drive light
5 Bluetooth® module
(select models only)
6 Display release latch
Component
4 Vent
2 RJ-11 (modem) jack
3 USB port (powered on select
models)
Getting Started 2–3
5 Optical drive (select models only)
6 Optical drive light
Quick tour
Right-side components
Computer features vary depending on model. Refer to one of
the following illustrations.
2–4 Getting Started
Component
PC Card slot (select models
1
only)
Media Card Reader
2
1394a port
3
Audio-out (headphone) jack
4
Audio-in (microphone) jack
5
Component
USB port
6
External monitor port
7
Vent
8
Docking connector
9
Quick tour
Rear components
Component
2 Security cable slot
Getting Started 2–5
Component
Smart card reader
1
(select models only)
Media Card Reader
2
1394a port
3
Audio-out (headphone) jack
4
Audio-in (microphone) jack
5
Component
Component
USB port
6
External monitor port
7
Vent
8
Docking connector
9
1 RJ-45 (network) jack
Quick tour
Bottom components
2–6 Getting Started
Component
1 Speaker
2 Memory module/WLAN
module compartment
3 Hard drive bay
4 Vents (3)
5 Battery release latches (2)
Component
6 Battery bay
7 SIM slot (inside the battery bay)
WWAN module compartment
8
Business card holder
9
Bluetooth compartment
-
Quick tour
Display components
Getting Started 2–7
Component
Display release latch
1
Internal display switch
2
Component
Internal microphone
3
Ambient light sensor
4
Quick tour
Wireless antennae
Two antennae send and receive wireless signals to
communicate with wireless local area networks (WLANs)
and wireless wide area networks (WWANs). The antennae
are not visible from the outside of the computer.
To see wireless regulatory notices, refer to the section of the
Re
gulatory, Safety and Environmental Notices that applies to
your country or region. These notices are located in Help
and Support.
✎
For optimal transmission, keep the areas immediately around the
antennae free from obstructions.
2–8 Getting Started
3
Next steps
Protecting the computer
The information in this section explains how your computer
can be protected from damage caused by a virus, a security
breach, a power surge, unsafe operation, or system failure.
Protecting the computer from viruses
When you use the computer for e-mail, network, or Internet
access, you expose it to computer viruses that can disable the
operating system, applications, or utilities or cause them to
function abnormally.
Antivirus software can detect most viruses, destroy them, and
in mos
t cases, repair any damage they have caused. To
provide ongoing protection against newly discovered viruses,
antivirus software must be kept up to date.
Norton Internet Security is preinstalled on the computer:
■ Your version of Norton Internet Security includes 60 days
of free updates. It is strongly recommended that you
protect the computer against new viruses beyond 60 days
by purchasing extended update service.
■ For information about using and updating Norton Internet
Security and for purchasing extended update service,
select
Start > All Programs > Norton Internet Security > Help and
Support.
■ To access Norton Internet Security, select Start > All
Programs > Norton Internet Security.
Getting Started 3–1
Next steps
Protecting your system files
The HP Backup and Recovery Manager provides several
ways to back up the system and to recover optimal system
functionality. Refer to Appendix A, “Backup and recovery,”
for additional information.
Protecting your privacy
When you use the computer for e-mail, network, or Internet
access, it is possible for unauthorized persons to obtain
information about you or the computer.
To optimize the computer’s privacy protection features,
obs
erve these practices:
■ Keep the operating system and software updated. Many
software updates contain security enhancements.
■ Use a firewall. Firewall software monitors incoming traffic
on the computer to block messages that do not meet
specific security criteria. Some firewalls also monitor
outgoing traffic.
Protecting the computer from power surges
To protect the computer from the power surges that may be
caused by an uncertain power supply or an electrical storm,
observe these practices:
■ Plug the computer power cord into an optional,
high-quality surge protector. Surge protectors are
available from most computer or electronics retailers.
■ During an electrical storm, either run the computer on
battery power or shut down the computer and unplug the
power cord.
■ If applicable to your location, provide surge protection on
the modem cable that connects the modem to a
telephone line. Telephone line surge protectors are
available from most computer or electronic retailers in
some regions.
3–2 Getting Started
Next steps
Using the computer safely
Å
WARNING: To reduce the risk of electric shock or damage to
your equipment, observe these practices:
■ Plug the power cord into an AC outlet that is easily accessible
at all times.
■ Disconnect power from the computer by unplugging the power cord
from the AC outlet (not by unplugging the power cord from
the computer).
■ If provided with a 3-pin attachment plug on your power cord, plug
the cord into a grounded (earthed) 3-pin outlet. Do not disable the
power cord grounding pin, for example, by attaching a 2-pin
adapter. The grounding pin is an important safety feature.
Å
WARNING: To reduce the risk of serious injury, read the Safety and
Comfort Guide. It describes proper workstation setup and proper posture,
health, and work habits for computer users. The Safety and Comfort Guide
also provides important electrical and mechanical safety information. This
guide is available on the Web at http://www.hp.com/ergo and in Help
and Support. To access the guide in Help and Support, select Start > Help
and Support > User Guides.
Å
WARNING: To reduce the possibility of heat-related injuries or of
overheating the computer, do not place the computer directly on your lap
or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional
printer, or a soft surface, such as pillows or rugs or clothing, to block
airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface
temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
Å
WARNING: To reduce potential safety issues, use only the AC adapter
or battery provided with the computer, a replacement AC adapter or
battery provided by HP, or a compatible AC adapter or battery purchased
as an accessory from HP.
For more safety and regulatory information, and for battery
disposal information, refer to the Regulatory, Safety and
Environmental Notices located in Help and Support. To
access the notices in Help and Support, select Start > Help
and Support > User Guides.
Getting Started 3–3
Next steps
Connecting to a computer network
The computer may have the following networking
capabilities:
■ Local area network (LAN)
■ Wireless local area network (WLAN)
■ Wireless wide area network (WWAN)
■ Bluetooth®
If you plan to connect the computer to a home office LAN or
WLAN, refer to Help and Support for information on
networking. If you need assistance to connect to a company
LAN or
WLAN, contact your network administrator.
✎
The computer display must be open before you can connect to a
wireless network.
For information on activating broadband wireless service,
refer to the mobile network operator information included
with your computer.
If the computer has a Bluetooth device, you can create a
personal ar
ea network (PAN) to connect to other
Bluetooth-enabled devices, such as computers, telephones,
printers, headsets, speakers, and cameras. For information
on using a Bluetooth device, refer to Bluetooth online Help.
3–4 Getting Started
Next steps
Installing additional hardware and software
Identifying and installing hardware
To see a list of hardware installed on the computer, follow
these steps:
1. S e l e c t Start > My Computer.
2. In the left pane of the System Tasks window, click View
sy
stem information.
3. Select Hardware
tab > Dev
ice Manager.
To install additional hardware, such as an optional printer,
follow the instructions provided by the hardware
manufacturer to install the device and any required drivers.
Locating and installing software
The computer includes software that is provided in the
following forms:
■ Preinstalled on your hard drive. To see a list of the
ready-to-use software preinstalled on the computer, follow
these steps:
a. Select Start > All Programs.
b. C
lick the program you want to open.
■ Provided on a CD or DVD. To install a software program
from a disc, follow these steps:
a. Insert the disc into your optical drive.
b. When the installation wizard opens, follow the
on-screen instructions.
c. Restart the computer if prompted to do so.
Getting Started 3–5
You can also modify your device configurations using Device
✎
Manager.
Next steps
■ Preloaded software. This is software provided on the
hard drive but not ready to use. To locate or install
preloaded software or drivers, follow these steps:
a. Select Start > All Programs > Software Setup.
b. F
ollow the on-screen instructions and select the check
box next to the s
oftware program or driver you want to
install.
Updating the software installed on the computer
Most software, including the operating system, is updated
frequently by the manufacturer or provider. Important updates
to the software included with the computer may have been
released since the computer left the factory.
Some updates may affect the way the computer responds to
option
al software or external devices. Many updates provide
security enhancements.
Update the operating system and other software provided on
the computer as
soon as the computer is connected to the
Internet.
» To access update links for the operating system and other
software provided on the computer, select Start > Help
and Support.
Finding the user guides
User guides, regulatory and safety notices, and other
information resources about using the computer are available
through Help and Support.
To access the user guides:
» Select Start > Help and Support > User Guides.
3–6 Getting Started
For details about using software included with the computer, refer
✎
to the software manufacturer’s instructions, which may be provided
on disc, as online Help files, or on the manufacturer’s Web site.
Next steps
Turning off the computer correctly
Whenever possible, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
selecting Start > Turn Off Computer > Turn Off.
✎
If you have been registered to a network domain, the
button you click will be called Shut Down instead of
Turn Off Computer.
If you are unable to turn off the computer with these
procedures, try the following emergency shutdown
procedures in the sequence provided:
Ä
CAUTION: Using one of the following emergency shutdown procedures will
result in the loss of unsaved information.
■ Press ctrl+alt+delete. Then, select Shut Down > Turn Off.
■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove
the battery.
Getting Started 3–7
Troubleshooting resources
If you experience computer problems, perform these
troubleshooting steps in the order provided until the problem
is resolved:
■ Refer to “Quick troubleshooting,” the next section in this
chapter.
■ Access additional information about the computer and
Web site links through Help and Support. Select Start >
Help and Support.
✎
Although many checkup and repair tools require an
Internet connection, other tools can help you fix a
problem when the computer is offline.
■
Contact technical support for further assistance.
Quick troubleshooting
The computer is unable to start up
To turn on the computer, press the power button. When the
computer is turned on, the power light turns on.
If the computer and the power light are not turned on when
you pre
ss the power button, adequate power may not be
available to the computer.
Getting Started 4–1
4
Troubleshooting
Troubleshooting
The following suggestions may help you determine why the
computer will not start up:
■ If the computer is plugged into an AC outlet, be sure that
the AC outlet is providing adequate power by plugging
another electrical device into the outlet.
■ If the power light on the front of the computer is blinking
rapidly, replace the AC adapter with one having a higher
power rating, and then plug the adapter into an AC
outlet.
✎
Use only the AC adapter provided with the computer
or one approved for this computer.
■
If the computer is running on battery power or is plugged
into an external power source other than an AC outlet,
plug the computer into an AC outlet using the AC
adapter. Be sure the power cord and AC adapter
connections are secure.
■ If the computer is running on battery power, try the
following procedures in the sequence provided:
❏ If the battery light on the front of the computer is
blinking, the battery has reached a low battery level,
which may not allow the computer to start up. Plug the
computer into an AC outlet using the AC adapter, start
the computer, and allow the battery to charge.
❏ Remove the primary battery and optional accessory
battery (if applicable) and plug the computer into an
AC outlet using the AC adapter. If you can turn the
computer on, one of the batteries may need to be
replaced.
4–2 Getting Started
Troubleshooting
The computer screen is blank
If the computer is on but the screen is blank: the computer
may be in Standby or in Hibernation; the computer may not
be set to display the image on the computer screen; or the
display switch may not be functioning properly.
Try the following suggestions to resolve the issue:
■ To exit Standby or Hibernation, briefly press the power
button.
Standby and Hibernation are energy-saving features that
can turn o
ff the display. Standby and Hibernation can be
initiated by the system while the computer is on but not in
use, or when the computer has reached a low battery
level. To change these and other power settings, select
Start > Control Panel > Performance and Maintenance >
Pow
er Options.
■ To transfer the image to the computer screen, press fn+f4.
On most models, when an optional external display
dev
ice, such as a monitor, is connected to the computer,
the image can be displayed on the computer screen or
the external display, or on both devices simultaneously.
When you press
fn+f4 repeatedly, the image alternates
among the computer display, one or more external
display devices, and simultaneous display on all devices.
■ Press the display switch on the computer to be sure that it
moves freely.
Th
e display switch is normally located on the upper-left
corner of the keyboard.
Getting Started 4–3
Troubleshooting
Software is functioning abnormally
Follow these suggestions if the software becomes
unresponsive or responds abnormally:
■ Restart the computer:
❏ In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏ In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
re
fer to the next section, “The computer is turned on but
not responding.”
Run a virus scan. For information about using the antivirus
re
sources on the computer, refer to “Protecting the
computer from viruses” in Chapter 3, “Next steps.”
■ The computer is turned on but not responding
If the computer is turned on, but not responding to software
or ke
yboard commands, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system by
sele
cting Start > Turn Off Computer > Turn Off.
✎
If you have been registered to a network domain, the
button you click will be called Shut Down instead of
Turn Off Computer.
4–4 Getting Started
Troubleshooting
If you are unable to shut down the computer with these
procedures, try the following emergency shutdown
procedures in the sequence provided:
Ä
CAUTION: Using one of the following emergency shutdown procedures will
result in the loss of unsaved information.
■ Press ctrl+alt+delete. Then, select Shut Down > Turn Off.
■ Press and hold the power button for at least 5 seconds.
■ Disconnect the computer from external power and remove
the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it
is in use. But if the computer feels unusually warm, it may be
overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the
comput
er to cool to room temperature. Then be sure to keep
all vents free from obstructions while you are using the
computer.
Ä
CAUTION: To prevent overheating, do not obstruct vents. Use the computer
only on a hard, flat surface. Do not allow another hard surface, such as an
adjoining printer, or a soft surface, such as pillows or thick rugs or clothing,
to block airflow.
✎
The fan in the computer starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Getting Started 4–5
Troubleshooting
An external device is not working
Follow these suggestions if an external device does not
function as expected:
■ Turn on the device as instructed in the device user guide.
Some devices may not be powered by the computer, and
must be turned on before the computer is turned on.
■ Be sure that all device connections are secure.
■ Be sure that the device is receiving electrical power.
■ Be sure that the device, especially if it is an older one, is
compatible with your operating system. For compatibility
information, refer to the device manufacturer’s Web site.
■ Be sure that the correct drivers are installed and updated.
Drivers may be available on a disc included with the
device or on the device manufacturer’s Web site. For
more information about updating drivers, select Start >
Help and Support.
The WLAN connection is not working
If a WLAN connection is not working as expected, follow
these suggestions:
■ Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■ Be sure that the computer wireless antennae are free from
obstructions.
■ Be sure that the cable or DSL modem and its power cord
are properly connected, and the lights are on.
4–6 Getting Started
Troubleshooting
■ If applicable, be sure that the wireless router (access
point) is turned on and properly connected to the DSL or
cable modem.
■ Disconnect and then reconnect all cables, and turn the
power off and then back on.
✎
For more information on wireless technology, refer to the
information and the Web site links in Help and Support.
✎
For information on activating broadband wireless service, refer to
the mobile network operator information included with your
computer.
Help and Support
If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help
and Support. Help and Support provides the following
assistance:
■ Information about the computer, such as model and serial
number, installed software, hardware components, and
specifications
■ Answers to questions about using the computer
■ Product information to help you learn to use the computer
and operating system features
■ Updates for the operating system, device drivers, and
software provided on the computer
■ Checkups for computer functionality
■ Automated and interactive troubleshooting, repair
solutions, and system recovery procedures
■ Links to community forums of IT experts
Getting Started 4–7
Troubleshooting
Contacting technical support
If the computer is connected to the Internet, select Start >
Help and Support > Contact support to get online help or to
access the technical support telephone numbers.
For the fastest possible resolution of your problem, have the
comput
er and the following information available when
you call or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > My HP
Computer.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of the printer or other
accessories connected to the computer.
■ Operating system version number and registration
number.
To display the operating system version number and
reg
istration number, select Start > Help and Support >
My HP Computer. (On some models, the registration
number may be identified in the Operating System table
as the Product Id).
4–8 Getting Started
A
Backup and recovery
Creating recovery discs
After setting up the computer for the first time, be sure to
create a set of recovery discs of the full factory image. The
recovery discs are used to start up (boot) the computer and
recover the operating system and software to factory settings
in case of system instability or failure.
Note the following guidelines before creating recovery discs:
■ You will need high-quality CD-R, DVD-R, or DVD+R discs
(purchased separately).
✎
Read-write discs, such as CD-RW and DVD+/-RW
discs, are not compatible with HP Backup and
Recovery Manager.
■
The computer must be connected to AC power during the
process.
■ Only one set of recovery discs can be created per
computer.
■ Number each disc before inserting it into the optical
drive of the computer.
■ If necessary, you can cancel the disc creation before you
have finished creating the recovery discs. The next time
you select Create factory software recovery CDs or DVDs
to recover the system (Highly recommended), you will be
prompted to continue the disc creation.
Getting Started A–1
Backup and recovery
To create a set of recovery discs, follow these steps:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
HP B
ackup and Recovery Manager.
2. Click Next.
3. C
lick Create factory software recovery CDs or DVDs to
r
ecover the system (Highly recommended), and then
click Next.
4. Follow the on-screen instructions.
Backing up your information
✎
You can only recover files that you have previously backed up. HP
recommends that you use HP Backup and Recovery Manager to
create an entire drive backup as soon as you set up your
computer.
With HP Backup and Recovery Manager, you can perform
the following tasks:
■ Backing up your information regularly to protect your
important system files
■ Creating system recovery points that allow you to reverse
undesirable changes to your computer by restoring the
computer to an earlier state
■ Scheduling backups at specific intervals or events
When to back up
■ On a regularly scheduled basis
✎
Set reminders to back up your information
periodically.
■
Before the computer is repaired or restored
■ Before you add or modify hardware or software
A–2 Getting Started
Backup and recovery
Back up suggestions
■ Create a set of recovery discs using HP Backup and
Recovery Manager.
■ Create system recovery points using HP Backup and
Recovery Manager, and periodically copy them to disc.
■ Store personal files in the My Documents folder and back
up these folders periodically.
■ Back up templates stored in their associated programs.
■ Save customized settings in a window, toolbar, or menu
bar by taking a screen shot of your settings.
Th
e screen shot can be a time saver if you have to reset
your preferences.
To copy the screen and paste it into a word-processing
document:
1. Display the screen.
2. Copy the screen.
To
copy only the active window, press
alt+fn+prt sc.
To copy the entire screen, press
fn+prt sc.
3. Open a word-processing document, and then select
Edit > Pa
ste.
✎
Before you can perform backup and recovery procedures, the
computer must be connected to external power.
Drivers, utilities, and applications installed by HP can be copied to
Backing up specific files or folders
You can back up specific files or folders to the recovery
partition on the hard drive, to an optional external hard
drive, or to optical discs (CDs or DVDs).
✎
This process will take several minutes, depending on the file size
and the speed of the computer.
Getting Started A–3
✎
a CD or to a DVD using HP Backup and Recovery Manager.
Backup and recovery
To back up specific files or folders:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
HP B
ackup and Recovery Manager.
2. Click Next.
3. C
lick Back up to protect system settings and important
data f
iles, and then click Next.
4. Click Back up individual files and folders and then
click Next.
5. Follow the on-screen instructions.
Backing up the entire hard drive
When you perform a complete backup of the hard drive, you
are saving the full factory image, including the Windows
operating system, software applications, and all personal
files and folders.
✎
A copy of the entire hard drive image can be stored on another
hard drive, on a network drive, or on recovery discs that you
create.
✎
This process may take over an hour, depending on your computer
speed and the amount of data being stored.
To back up your entire hard drive:
1. S e l e c t Start > All Programs > HP Backup & Recovery >
HP B
ackup and Recovery Manager.
2. Click Next.
3. C
lick Back up to protect system settings and important
data f
iles, and then click Next.
4. Follow the on-screen instructions.
A–4 Getting Started
Backup and recovery
Creating recovery points
When you back up modifications since your last backup,
you are creating system recovery points. This allows you to
save a snapshot of your hard drive at a specific point in
time. You can then recover back to that point if you want to
reverse subsequent changes made to your system.
✎
The first system recovery point, a snapshot of the entire image, is
automatically created the first time you perform a backup.
Subsequent recovery points make a copy of changes made after
that time.
HP recommends that you create recovery points at the
following times:
■ Before you add or extensively modify software or
hardware
■ Periodically, whenever the system is performing
optimally
✎
Recovering to an earlier recovery point does not affect data files or
e-mails created since that recovery point.
To create a system recovery point:
1. S e l e c t Star
t > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
2. Click Ne
xt.
3. Click B
ack up to protect system settings and important
data files, and then click Next.
4. Click Cr
eate or manage Recovery Points, and then
click Next.
5. Follow the on-screen instructions.
Getting Started A–5
Backup and recovery
Scheduling backups
Use HP Backup Scheduler to schedule backups for the entire
system, for recovery points, or for specific files and folders.
With this tool, you can schedule backups at specific intervals
(daily, weekly, or monthly) or at specific events, such as
system restart or when you dock to an optional docking
station (select models only).
To schedule backups:
1. S e l e c t Star
t > All Programs > HP Backup & Recovery >
HP Backup Scheduler.
2. Follow the on-screen instructions.
Performing a recovery
✎
You can only recover files that you have previously backed up. HP
recommends that you use HP Backup and Recovery Manager to
create an entire drive backup as soon as you set up your
computer.
HP Backup and Recovery Manager helps you with the
following tasks for safeguarding your information and
restoring it in case of a system failure:
■ Recovering important files—This feature helps you
reinstall important files without performing a full system
recovery.
■ Performing a full system recovery—With HP Backup and
Recovery Manager, you can recover your full factory
image if you experience system failure or instability. HP
Backup and Recovery Manager works from a dedicated
recovery partition on the hard drive or from recovery
discs you create.
A–6 Getting Started
Backup and recovery
Performing a recovery from the recovery discs
To perform a recovery from the recovery discs, follow these
steps:
1. Back up all personal files.
2. Insert the first recovery disc into the optical drive and
restart the computer.
3. Follow the on-screen instructions.
Performing a recovery from the hard drive
There are 2 ways to initiate a recovery from the hard drive:
■ From within Windows
■ From the recovery partition
Initiating a recovery in Windows
To initiate a recovery in Windows, follow these steps:
1. Back up all personal files.
2. Select Star
t > All Programs > HP Backup & Recovery >
HP Backup and Recovery Manager.
3. Click Ne
xt.
4. Click R
ecover important files or the entire system, and
then click Next.
5. Follow the on-screen instructions.
Initiating a recovery from the hard drive recovery
partition
To initiate a recovery from the hard drive recovery partition,
follow these steps:
1. Back up all personal files.
2. Restart the computer, and then press
f11 before the
Windows operating system loads.
3. Click a recovery option, and then click Next.
4. Follow the on-screen instructions.
Getting Started A–7
B
Specifications
Operating environment
The operating environment information in the following table
may be helpful if you plan to use or transport the computer in
extreme environments.
Factor Metric U.S.
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia*) -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia*) -15 m to 12,192 m -50 ft to 40,000 ft
*Pounds per square inch absolute (psia) is a unit of measurement for altitude.
Getting Started B–1
Specifications
Rated input power
The power information in this section may be helpful if you
plan to travel internationally with the computer.
The com
puter operates on DC power, which can be supplied
by an AC or a DC power source. Although the computer can
be powered from a standalone DC power source, it should
be powered only with an AC adapter or a DC power source
supplied and approved by HP for use with this computer.
The computer is capable of accepting DC power within the
fo
llowing specifications.
Input power Rating
Operating voltage 18.5 V dc @ 3.5 A - 65 W
Operating current 3.5 A
This product is designed for IT power systems in Norway
with phase-to-phase voltage not exceeding 240 V rms.
B–2 Getting Started
1394a port 2–4, 2–5
A
AC adapter
identifying 1–1
using 1–3
altitude specifications B–1
ambient light sensor 2–7
antennae, wireless 2–8
antivirus software 4–4
audio-in (microphone) jack 2–4
,
2–5
audio-out (headphone) jack
2–4
, 2–5
B
battery
charging 1–3
identifying 1–1
inserting 1–2
battery bay, identifying 2–6
battery light
behavior 1–3
identifying 2–2
, 2–3
battery release latches,
identifying 1–2
, 2–6
bays
battery 2–6
hard drive 2–6
Bluetooth 3–4
Bluetooth compartment,
identifying 2–6
Bluetooth module 2–3
Index
business card holder 2–6
buttons
info 2–2
pointing stick 2–2
power 1–4
, 2–2
presentation 2–2
TouchPad 2–2
TouchPad on/off 2–2
volume mute 2–2
wireless 2–2
C
cables and cords, power 4–1
compartments
Bluetooth 2–6
memory module 2–6
WLAN module 2–6
WWAN module 2–6
computer
turn off 3–7
turn on 1–4
computer viruses 4–4
connecting the computer to
external power 1–3
connecting to a computer
network 3–4
connectors
docking 2–4
, 2–5
power 2–3
country-specific modem adapter
1–1
Getting Started Index–1
Index
D
devices, external,
troubleshooting 4–6
display release latch, identifying
2–3
, 2–7
display, switching image 4–3
docking connector 2–4
, 2–5
drive light, identifying 2–2
, 2–3
drive, optical 2–3
E
environmental specifications
B–1
external devices,
troubleshooting 4–6
external monitor port 2–4
, 2–5
F
firewalls 3–2
H
hard drive bay, identifying 2–6
Help and Support 4–7
Hibernation 4–3
HP Fingerprint Sensor 2–2
humidity specifications B–1
I
IEC 60950 compliance 3–3
image, switching among display
devices 4–3
info button, identifying 2–2
inserting the battery 1–2
internal display switch 2–7
internal microphone 2–7
J
jacks
audio-in 2–4
, 2–5
audio-out 2–4
, 2–5
RJ-11 2–3
RJ-45 (network) 2–5
L
labels, service tag 4–8
LAN (local area network) 3–4
latches
battery release 2–6
display release 2–3
, 2–7
lights
battery 1–3
, 2–2, 2–3
drive 2–2
, 2–3
optical drive 2–3
power 1–4
, 2–2, 2–3
wireless 2–2
, 2–3
locating user guides 3–6
M
Media Card Reader, identifying
2–4
, 2–5
memory module compartment,
identifying 2–6
microphone, internal 2–7
modem
surge protection 3–2
modem cable 1–1
monitor, external 4–3
, 4–6
N
network jack 2–5
network, connecting computer to
3–4
O
operating environment
specifications B–1
operating system, version
number 4–8
optical drive 2–3
Index–2 Getting Started
Index
optical drive light 2–3
overheating, computer 3–3
,
4–5
P
PC Card slot, identifying 2–4
pointing stick 2–2
pointing stick buttons 2–2
ports
1394a 2–4
, 2–5
external monitor 2–4
, 2–5
USB 2–3
, 2–4, 2–5
power
running the computer on
battery 1–3
, 1–4
turning on computer 1–4
,
4–1
power button, identifying 2–2
power connector
identifying 2–3
using 1–3
power cord
connecting 1–3
identifying 1–1
power light 1–4
, 4–1
power lights, identifying 2–2
,
2–3
power surge 3–2
presentation button, identifying
2–2
printer 4–6
Product Id 4–8
R
rated input power specifications
B–2
registration number, operating
system 4–8
regulatory information notices
3–3
Regulatory, Safety and
Environmental Notices 3–3
RJ-11 (modem) jack 2–3
RJ-45 (network) jack 2–5
S
Safety and Comfort Guide 3–3
scroll zone, TouchPad 2–2
sensors
ambient light 2–7
serial number, computer 4–8
service tag 4–8
seurity cable slot, identifying
2–5
SIM slot 2–6
slots
PC Card 2–4
SIM 2–6
Smart card reader 2–5
software
antivirus 3–1
setup 1–5
updates 3–6
speaker 2–6
specifications
operating environment B–1
rated input power B–2
Standby 4–3
switches
internal display 2–7
T
technical support 4–8
temperature
safety considerations 3–3
specifications B–1
troubleshooting 4–5
TouchPad buttons, identifying
2–2
TouchPad on/off button 2–2
Getting Started Index–3
Index
TouchPad scroll zone,
identifying 2–2
TouchPad, identifying 2–2
traveling with computer B–2
troubleshooting
display problems 4–3
external device problems
4–6
Hibernation or Standby
problems 4–3
overheating problems 4–5
resources 4–1
software problems 4–4
virus problems 4–4
wireless network problems
4–6
turning off computer 3–7
turning on computer 1–4
, 4–1
U
updates, software 3–6
USB port, identifying 2–3
, 2–4,
2–5
user guides 3–6
V
vents
identifying 2–4
, 2–5, 2–6
precautions 4–5
vents, identifying 2–3
viruses
antivirus software 3–1
computer 4–4
volume mute button, identifying
2–2
volume scroll zone, identifying
2–2
W
wireless antennae 2–8
wireless button, identifying 2–2
wireless lights, identifying 2–2
,
2–3
WLAN (wireless local area
network) 2–8
, 3–4
WLAN module compartment,
identifying 2–6
WWAN (wireless wide area
network) 2–8
, 3–4
WWAN module compartment,
identifying 2–6
Index–4 Getting Started
Contacting technical support
If the solutions in the ”Troubleshooting” section of this guide did
not address your problem, contact technical support.
Click Start, click Help and Support, and then click Contact
support to start a chat session with a support specialist. You
can also refer to the Worldwide Telephone Numbers booklet,
included with the computer, for contact information.
The service tag, located on the bottom of the computer, provides
important information that you may need when contacting
technical support.
Component Description
Product name This is the product name
affixed to the front of your
computer.
Serial number (s/n) This is an alphanumeric
iden
tifier that is unique to each
product.
Part number/product This number provides specific
number (p/n) infor
mation about the product’ s
hardware components. The
part number helps a service
technician to determine what
components and parts are
needed.
Model description This is the number you use to
locate doc
uments, drivers, and
support for your computer.
Warranty period This number describes the
durati
on of the warranty period
for this computer.
1-00165344
© Copyright 2008 Hewlett-Packard Development Company, L.P.
443561-001
Loading...