AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: October 2015
First Edition: August 2014
Document Part Number: 793333-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Front ....................................................................................................................................................................... 6
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 8
Top .......................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................. 21
Mass storage devices ........................................................................................................................................... 24
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Top cover ........................................................................................................................................... 43
Power button board .......................................................................................................................... 46
Hard drive .......................................................................................................................................... 49
Fan ..................................................................................................................................................... 53
Power connector cable ...................................................................................................................... 55
System board .................................................................................................................................... 56
USB board .......................................................................................................................................... 59
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 79
Using Computer Setup ......................................................................................................................................... 79
Navigating and selecting in Computer Setup ................................................................................... 79
Restoring factory settings in Computer Setup ................................................................................. 80
vi
Updating the BIOS ................................................................................................................................................ 80
Determining the BIOS version ........................................................................................................... 80
Downloading a BIOS update .............................................................................................................. 81
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 81
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 82
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 84
11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 85
Creating recovery media and backups ................................................................................................................ 85
Creating HP Recovery media (select products only) ......................................................................... 85
Using Windows tools ........................................................................................................................................... 86
Restore and recovery ........................................................................................................................................... 87
Recovering using HP Recovery Manager ........................................................................................... 87
What you need to know before you get started ............................................................. 87
Using the HP Recovery partition (select products only) ................................................. 88
Using HP Recovery media to recover .............................................................................. 88
Changing the computer boot order ................................................................................ 89
Removing the HP Recovery partition (select products only) ......................................... 89
12 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 91
Creating recovery media and backups ................................................................................................................ 91
Creating HP Recovery media ............................................................................................................. 91
Restore and recovery ........................................................................................................................................... 92
Recovering using HP Recovery Manager ........................................................................................... 93
What you need to know .................................................................................................. 93
Using the HP Recovery partition (select models only) ................................................... 93
Using HP Recovery media to recover .............................................................................. 94
Changing the computer boot order ................................................................................ 94
Removing the HP Recovery partition (select models only) .............................................................. 94
13 Backup and Recovery in SUSE Linux ............................................................................................................. 95
Backing up your information ............................................................................................................................... 95
Performing a system recovery ............................................................................................................................ 95
Hard drive specications ..................................................................................................................................... 99
15 Power cord set requirements .................................................................................................................... 101
Requirements for all countries .......................................................................................................................... 101
Requirements for specic countries and regions ............................................................................................. 102
Index ........................................................................................................................................................... 111
External media cardHP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
2Chapter 1 Product description
CategoryDescription
PortsHDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 port)
USB 2.0 (2 ports)
AC Smart Pin adapter plug
Headphone/microphone in combo jack
Keyboard/pointing
devices
Power requirementsAC adapters:
4-cell, 41-Whr Li-ion battery
SecurityKensington Security Lock
Operating systemPreinstalled:
Full-size "island style" keyboard with numeric keypad
TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Support Win8.1+D212 Modern Trackpad Gestures
Support PS/2, prole sensor (reserve for SMBus)
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China
1 meter power cord
3-cell, 31-Whr Li-ion battery
●
Windows 10
●
Windows 8.1
●
Windows 8.1 CPPP - China only
●
Ubuntu
●
FreeDOS 2.0
ServiceabilityEnd-user replaceable parts:
●
AC adapter
●
Battery
●
Optical drive
●
Keyboard
3
4Chapter 1 Product description
2External component identication
Display
ComponentDescription
(1)WLAN antennas (1 or 2)* (select models only)Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)WWAN antennas (1 or 2)* (select models only)Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3)Webcam lightOn: The webcam is in use.
(4)WebcamRecords video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.
To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.
(5)Internal microphone Records sound.
(6)Internal display switchTurns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
Display5
Front
ComponentDescription
that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app.
To access this guide in Windows 10, select the Start button, select All apps, select HP Help and Support, and then select HP
Documentation.
ComponentDescription
Memory card readerReads optional memory cards that store, manage, share,
or access information.
To insert a card:
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
Pull the card out of the slot.
Right side
ComponentDescription
(1)USB 2.0 ports (2)Connect an optional USB device, such as a keyboard,
(2)Optical drive (select models only)Depending on your computer model, reads an optical
mouse, external drive, printer, scanner or USB hub.
disc or reads and writes to an optical disc.
6Chapter 2 External component identication
ComponentDescription
NOTE: For disc compatibility information in Windows
8.1, go to the Help and Support web page. Follow the
web page instructions to select your computer model.
Select Support & Drivers, and then select Product Information.
For disc compatibility information in Windows 10, type
help in the taskbar search box, select Help and
Support, and then type disc compatibility in the
search box.
(3)Optical drive eject button (select models
only)
Releases the disc tray.
Right side7
Left side
ComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)Power connectorConnects an AC adapter.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(3)AC adapter light
(4)VentEnables airow to cool internal components.
(5)External monitor port (select models only)Connects an external VGA monitor or projector.
(6)HDMI portConnects an optional video or audio device, such as a high-
(7)RJ-45 (network) jack/status lightsConnects a network cable.
(8)USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(9)Audio-out (headphone)/Audio-in (microphone)
jack
●
On: The AC adapter is connected and the battery is
charged.
●
O: The computer is using battery power.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
8Chapter 2 External component identication
ComponentDescription
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide in Windows 8.1, from the Start screen, type
support, and then select the HP Support Assistant app.
To access this guide in Windows 10, select the Start button,
select All apps, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
(10)Hard drive lightBlinking white: The hard drive is being accessed.
Top
TouchPad
(11)Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
ComponentDescription
(1)TouchPad zoneMoves the on-screen pointer and selects or activates items on the
screen.
Top9
ComponentDescription
NOTE: The TouchPad also supports edge-swipe gestures.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 External component identication
Lights
ComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(3)Mute light
(4)Wireless lightOn: An integrated wireless device, such as a wireless local area
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
Top11
Button
ComponentDescription
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
In Windows 8.1:
From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of
applications.
In Windows 10:
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
- or -
Right-click the Start button, and then select Power Options.
12Chapter 2 External component identication
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the spacebaror the esc key.
(3)Windows key(Windows 8.1) Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(Windows 10) Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
(5)num lk keyAlternates between the navigational and numeric functions on
the integrated numeric keypad.
NOTE: The keypad function that is active when the computer
is turned o is reinstated when the computer is turned back on.
(6)Integrated numeric keypadWhen num lk has been enabled, it can be used like an external
numeric keypad. To alternate between this numeric function
and the navigational function (indicated by the directional
arrows on the keys), press the num lk key.
Top13
Bottom
ComponentDescription
(1)Battery lock and unlock latch Locks and unlocks the battery in the battery bay.
(2)Battery bayHolds the battery.
(3)VentEnable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(4)Battery release latchReleases the battery.
(5)Speaker openings (2)Produce sound.
14Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 2 places depending on your
computer model: Axed to the bottom of the computer, or located in the battery bay.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration
that most closely matches the service label on your computer.
Component
(1)Product name
(2)Serial number
(3)Product number
(4)Warranty period
(5)Model number (select models only)
Component
(1)Serial number
(2)Product number
(3)Warranty period
Labels15
Component
(4)Model number (select models only)
(5)Revision number
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16Chapter 2 External component identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required27
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
28Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl oor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
MaterialUseVoltage protection level
Antistatic plasticsBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
30Chapter 4 Removal and replacement procedures preliminary requirements
5Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Battery
There are as many as 5 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.
DescriptionSpare part number
4-cell, 41-Whr, 2.8-Ah Li-ion battery740715-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery746641-001
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1.Position the computer upside down on a at surface.
2.Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.
Component replacement procedures31
3.Remove the battery from the computer (3).
32Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
DescriptionSpare part number
DVD+/-RW Double-Layer SuperMulti Drive750636-001
Before removing the optical drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
To remove the optical drive:
1.Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer.
2.Remove the optical drive (2) by sliding it out of the optical drive bay.
3.If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical
drive with the rear panel toward you.
4.Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.
Component replacement procedures33
5.Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
34Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
DescriptionSpare part number
Keyboard for use in the United States749658-001
Keyboard for use in India749658-002
Keyboard for use in the United Kingdom749658-031
Keyboard for use in Germany749658-041
Keyboard for use in France749658-051
Keyboard for use in Italy749658-061
Keyboard for use in Spain749658-071
Keyboard for use in Portugal749658-131
Keyboard for use in Turkey749658-141
Keyboard for use in Greece749658-151
Keyboard for use in Latin America749658-161
Keyboard for use in Saudi Arabia749658-171
Keyboard for use in Hungary749658-211
Keyboard for use in Russia749658-251
Keyboard for use in Bulgaria749658-261
Keyboard for use in Romania749658-271
Keyboard for use in Thailand749658-281
Keyboard for use in Japan749658-291
Keyboard for use in Belgium749658-A41
Keyboard for use in Taiwan749658-AB1
Keyboard for use in South Korea749658-AD1
Keyboard for use in the Netherlands749658-B31
Keyboard for use in Slovenia749658-BA1
Keyboard for use in Israel749658-BB1
Keyboard for use in Switzerland749658-BG1
Keyboard for use in French Canada749658-DB1
Keyboard for use in Denmark, Finland, and Norway749658-DH1
Keyboard for use in the Czech Republic and Slovakia749658-FL1
Before removing the keyboard, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
Component replacement procedures35
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
To remove the keyboard:
1.Position the computer upside down with the front toward you.
2.Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
3.Position the computer upright with the front toward you.
4.Lift to rotate up the top of the keyboard (1), and then lift the keyboard (2) to disengage it from the
computer.
36Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
5.Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the
keyboard cable from the system board (3).
Reverse this procedure to install the keyboard.
Component replacement procedures37
38Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Display subcomponents (bezel, webcam, panel)
This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.
To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See Display assembly on page 66 for more information about removing the display assembly in
its entirety.
DescriptionSpare part number
Raw display panel
For use in HP 15 and Compaq 15 models without a touch screen750635-001
For use in Compaq 15 models with a touch screen; includes bezel764876-001
For use in HP 15 models with a touch screen; includes bezel764877-001
Display bezel (non-touch models)
For use with HP models749644-001
For use with Compaq models749645-001
Webcam/microphone module
HD749654-001
VGA781623-001
Component replacement procedures39
Before removing display subcomponents while the display assembly is still attached to the computer, follow
these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
To remove the display bezel, webcam/microphone module, and raw display panel:
1.Position the computer upright with the front toward you, and then open it.
2.Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display
bezel until the bezel disengages from the display enclosure.
3.Remove the display bezel (4).
4.To remove the webcam/microphone module:
a.Position the display assembly with the top edge toward you.
b.Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module enough to access the cable connection on the module (1).
40Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c.Disconnect the cable (2) from the module.
5.To remove the display panel:
a.Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.
b.Rotate the display panel onto the keyboard to gain access to the display cable connection on the
back of the panel (1).
Component replacement procedures41
c.On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.
42Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover
NOTE: The top cover spare part kit includes the TouchPad.
Before removing the top cover, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
DescriptionSpare part number
Top cover for use in black licorice/textured HP 15 models (includes touchpad)749639-001
Top cover for use in purple HP 15 models (includes touchpad)775088-001
Top cover for use in sparkling black HP 15 models (includes touchpad)768276-001
Top cover for use in red HP 15 models (includes touchpad)760958-001
Top cover for use in white HP 15 models (includes touchpad)760959-001
Top cover for use in blue HP 15 models (includes touchpad)760960-001
Top cover for use in silver HP 15 models (includes touchpad)760961-001
Top cover for use in gray Compaq 15 models (includes touchpad)749640-001
computer on, and then shut it down through the operating system.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the keyboard (see Keyboard on page 35).
To remove the top cover:
1.Position the computer upside down with the front toward you.
2.Remove the rear covers by prying o the two rubber feet (1), removing the two Phillips PM2.5×8.0
screws (2) that secure the rear covers to the computer, and then lifting the rear covers o the computer
(3).
Component replacement procedures43
3.Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4).
4.Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer.
5.Position the computer upright with the front toward you.
6.Disconnect the power button board cable (1) and the touchpad button board cable (2).
44Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer.
8.Lift the rear edge of the top cover (1) until it disengage from the base enclosure.
9.Remove the top cover (2).
Reverse this procedure to install the top cover.
Component replacement procedures45
Power button board
DescriptionSpare part number
Power button board (includes cable)749650-001
Before removing the power button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the keyboard (see Keyboard on page 35).
6.Remove the top cover (see Top cover on page 43).
To remove the power button board:
1.Position the top cover upside down.
2.Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3.Lift the board and cable up and remove from the top cover (2) while pulling cable through the hole in top
cover (3).
Reverse this procedure to install the power button board and cable.
46Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the keyboard (see Keyboard on page 35).
6.Remove the top cover (see Top cover on page 43).
To remove the WLAN module:
1.Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.
2.Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
Component replacement procedures51
3.Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
52Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
NOTE: The fan spare part kit includes replacement thermal materials.
DescriptionSpare part number
Fan753894-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the keyboard (see Keyboard on page 35).
6.Remove the top cover (see Top cover on page 43).
To remove the fan:
1.Position the computer upright and open it.
2.Disconnect the fan cable (1) from the system board.
3.Remove the three Phillips PM2.5×5.0 screws (2) that secure the fan to the computer.
Component replacement procedures53
4.Remove the fan from the computer (3).
Reverse this procedure to install the fan.
54Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
DescriptionSpare part number
Power connector cable749647-001
Before removing the power connector cable, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31), and then remove the following components:
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
Display (see Display assembly on page 66)
To remove the power connector cable:
1.Position the computer upright.
2.Disconnect the power connector cable (1) from the system board.
3.Release the power connector cable from the clips (2) built into the chassis.
4.Remove the power connector cable (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures55
System board
NOTE: The system board spare part kit includes replacement thermal materials.
DescriptionSpare part
number
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 8.1 Professional or Windows 10
For use in touch screen models:
●
AMD A8-6410 processor and UMA graphics764261-xxx
●
AMD A8-6410 processor, UMA graphics, and 2 DIMM slots782949-xxx
●
AMD A6-6310 processor and UMA graphics764263-xxx
●
AMD A6-6210 processor and UMA graphics764265-xxx
●
AMD A6-5200 processor and UMA graphics in models without Windows 8.1762735-xxx
●
AMD A4-5000 processor and UMA graphics762734-xxx
For use in non-touch screen models:
●
AMD A8-6410 processor and UMA graphics764260-xxx
●
AMD A8-6410 processor, UMA graphics, and 2 DIMM slots782948-xxx
●
AMD A8-6410 processor and 2 GB of discrete graphics764269-xxx
●
AMD A6-6310 processor and UMA graphics764262-xxx
●
AMD A6-6210 processor and UMA graphics764264-xxx
●
AMD A4-6210 processor and 1 GB of discrete graphics764268-xxx
●
AMD E2-6110 processor and UMA graphics764266-xxx
●
AMD E1-6010 processor and UMA graphics764267-xxx
●
AMD A6-5200 processor and UMA graphics760149-xxx
●
AMD A4-5000 processor in models with 2 GB of discrete graphics760155-xxx
●
AMD A4-5000 processor and UMA graphics750634-xxx
●
AMD E1-2100 processor and UMA graphics750633-xxx
●
AMD E2-3800 processor and UMA graphics749659-xxx
Before removing the system board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
56Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the following components:
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
WLAN module (see WLAN module on page 51)
●
Hard drive (see Hard drive on page 49)
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
Memory module (see Memory module on page 65)
●
Heat sink assembly (see Heat sink assembly on page 61)
To remove the system board:
1.Position the computer upright, and then disconnect the following cables from the system board:
(1): Power connector cable
(2): Speaker cable
(3): Fan cable
(4): Display cable
2.Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer.
Component replacement procedures57
3.Lift the right side of the system board (1), and then pull the board away from the computer enough to
disengage the connectors from the side of the base enclosure (2).
NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board.
4.Flip the system board upside down to gain access to the speaker connector (1).
5.Disconnect the USB board cable from the system board (2).
Reverse this procedure to install the system board.
58Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB board
DescriptionSpare part number
USB board (includes cable)749649-001
Before removing the USB board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the battery (see Battery on page 31), and then remove the following components:
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
WLAN module (see WLAN module on page 51)
●
System board (see System board on page 56)
●
Hard drive (see Hard drive on page 49)
To remove the USB board:
1.Position the computer upright.
2.Remove the tape that secures it to the cable to the base enclosure (1).
3.Remove the Phillips PM2.5×5.0 screw (2) that secures the USB board to the base enclosure.
4.Remove the USB board (3).
Reverse this procedure to install the USB board.
Component replacement procedures59
Speakers
Before removing the speakers, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the battery (see Battery on page 31), and then remove the following components:
DescriptionSpare part number
Speakers (includes left and right speakers and cable)749653-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
WLAN module (see WLAN module on page 51)
●
Hard drive (see Hard drive on page 49)
●
System board (see System board on page 56)
To remove the speakers:
1.Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer.
2.Lift the speakers from the base enclosure (2).
NOTE: Note the rubber gaskets (3) around each screw. When installing the speakers, make sure the
gaskets are installed correctly.
60Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the speakers.
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
DescriptionSpare part number
Heat sink for use in models with an AMD processor, UMA graphics, and 1 memory slot753895-001
Heat sink for use in models with an AMD processor, discrete graphics, and 1 memory slot762728-001
Heat sink for use in models with an AMD processor, discrete graphics, and 2 memory slots788561-001
Heat sink for use in models with an AMD processor, UMA graphics, and 2 memory slots788562-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31), and then remove the following components:
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
WLAN module (see WLAN module on page 51)
●
System board (see System board on page 56)
To remove the heat sink assembly:
1.Position the system board upside down.
2.Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board.
Component replacement procedures61
3.Remove the heat sink assembly (2) from the system board.
Discrete graphics:
UMA graphics:
●
Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
62Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
Component replacement procedures63
RTC battery
DescriptionSpare part number
RTC battery759981-001
Before removing the RTC battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the battery (see Battery on page 31), and then remove the following components:
To remove the RTC battery:
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
●
WLAN module (see WLAN module on page 51)
●
System board (see System board on page 56)
1.Position the system board upside down.
2.Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
64Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory module
DescriptionSpare part number
8-GB (PC3L, 12800, 1600-MHz)693374-005
4-GB (PC3L, 12800, 1600-MHz)691740-005
2-GB (PC3L, 12800, 1600-MHz)691739-005
Before removing a memory module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31), and then remove the following components:
●
●
●
Keyboard (see Keyboard on page 35)
Top cover (see Top cover on page 43)
WLAN module (see WLAN module on page 51)
●
System board (see System board on page 56)
To remove a memory module:
1.Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2.Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures65
Display assembly
This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.
If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam,
panel) on page 39 for more information about removing the display subcomponents that do not require that
you remove the entire display assembly from the computer.
DescriptionSpare part number
Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)
For use in HP 15 and Compaq 15 models without a touch screen750635-001
For use in HP 15 models with a touch screen764877-001
For use in Compaq 15 models with a touch screen764876-001
Antennas
For use in models without a touch screen (includes wireless antenna cables and transceivers)749638-001
For use in models with a touch screen (includes wireless antenna cables and transceivers)774163-001
Display bezel
For use in HP 15 models749644-001
For use in Compaq 15 models749645-001
Display cable
For use in non-touch screen models (includes display panel cable and webcam/microphone cable)749646-001
For use in touch screen models (includes display panel cable and webcam/microphone cable)764888-001
Display enclosure, touch screen models
Black licorice/textured HP 15 models774164-001
Black HP 15 models775086-001
Red HP 15 models775082-001
White HP 15 models775083-001
Blue HP 15 models775084-001
Silver HP 15 models775085-001
Purple HP 15 models779336-001
Gray HP 15 models775081-001
Black Compaq 15 models775080-001
Gray Compaq 15 models775079-001
Display enclosure, non-touch screen models
Black licorice/textured HP 15 models749641-001
Sparkling black HP 15 models761695-001
Purple HP 15 models775089-001
66Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
DescriptionSpare part number
Gray Compaq 15 models749642-001
Black Compaq 15 models760962-001
Gray HP 15 models760963-001
Red HP 15 models760964-001
White HP 15 models760965-001
Blue HP 15 models760966-001
Silver HP 15 models760967-001
Hinges (left and right)
Non-touch screen models749655-001
Touch screen models774166-001
Webcam/microphone module
HD749654-001
VGA781623-001
Before removing the display assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the battery (see Battery on page 31).
5.Remove the following components:
●
Keyboard (see Keyboard on page 35)
●
Top cover (see Top cover on page 43)
To remove the display assembly:
1.Disengage the adhesive and disconnect the display panel cable (1) from the system board.
2.Remove the display panel cable from its routing path (2).
Component replacement procedures67
3.Release the wireless antenna cables from the clips (3) built into the base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to support the
display assembly can result in damage to the display assembly and other computer components.
4.Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw
(2) (on the right hinge) that secures the display assembly to the computer.
5.Remove the display assembly (3).
If it is necessary to replace any of the display assembly subcomponents:
1.To remove the display bezel:
a.Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
68Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.Remove the display bezel (4).
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the
following image.
2.To remove the webcam/microphone module:
a.Position the display assembly with the top edge toward you.
b.Disconnect the cable (1) from the module.
c.Remove the webcam/microphone module (2). (The module is attached to the display enclosure
with double-sided tape.)
3.To remove the display panel:
a.Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.
Component replacement procedures69
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the
following image.
b.Rotate the display panel onto the keyboard to gain access to the display cable connection on the
back of the panel (1).
c.On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the
following image.
4.To remove the display hinges:
70Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
a.Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel.
b.Remove the display hinges (2).
5.To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips built into the display enclosure.
Component replacement procedures71
6.To remove the display/webcam cable, remove the cable from the clips built into the display enclosure
(1), and then remove the cable from the display enclosure (2).
7.If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Reverse this procedure to reassemble and install the display assembly.
72Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc, and then press f10.
●
Tablets without keyboards:
1.Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2.Tap f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS):
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Starting Setup Utility (BIOS)73
Click the question mark icon in the taskbar.
2.Select My PC, and then select Specications.
– or –
▲
Use Setup Utility (BIOS).
To use Setup Utility (BIOS):
1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73).
2.Select Main, select System Information, and then make note of the BIOS version.
3.Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 74.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.Click Updates, and then click Check for updates and messages.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1.Type file in the taskbar search box, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder that contains the update.
74Chapter 7 Using Setup Utility (BIOS) in Windows 10
4.Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Synchronizing a tablet and keyboard (select products only)
For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more
than 50% charged, or if your tablet is connected to AC power.
Synchronizing a tablet and keyboard (select products only)75
76Chapter 7 Using Setup Utility (BIOS) in Windows 10
8Using Setup Utility (BIOS) in Windows 8.1
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from
operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 77).
2.Use the arrow keys to select Main, and then make note of your current BIOS version.
3.To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4.Select Yes.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Starting Setup Utility (BIOS)77
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.From the Start screen, type file, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
78Chapter 8 Using Setup Utility (BIOS) in Windows 8.1
9Computer Setup (BIOS) and Advanced
System Diagnostics in SUSE Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Starting Computer Setup79
Use the tab key and the arrow keys to select File>Ignore Changes and Exit, and then press enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File>Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.Press f10 to enter Computer Setup.
3.Use a pointing device or the arrow keys to select File > Restore Defaults.
4.Follow the on-screen instructions.
5.To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
– or –
Use the arrow keys to select File>Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1.Start Computer Setup.
2.Use a pointing device or the arrow keys to select File > System Information.
3.To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
80Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
Use the tab key and the arrow keys to select File>Ignore Changes and Exit, and then press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc
key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2.Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3.Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4.Click your specic product from the models listed.
5.Click the appropriate operating system.
6.Go to the BIOS section and download the BIOS software package.
7.Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.Turn on or restart the computer, quickly press esc, and then press F2.
The BIOS searches two places for the diagnostic tools, in the following order:
a.Connected USB drive
Using HP PC Hardware Diagnostics (UEFI)81
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 82.
b.BIOS
2.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardward Diagnostics to USB device.
Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version
1.Go to http://www.hp.com/go/techcenter/pcdiags.
2.Click the UEFI Dowload link, and then select Run.
Option 2: Support and Drivers pages–Provides downloads for a specic product for earlier and later
versions.
1.Go to http://www.hp.com.
2.Point to Support, located at the top of the page, and then click Download Drivers.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
6.Click Download, and then select Run.
82Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
10Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use
the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.
To start HP PC Hardware Diagnostics UEFI:
1.Start BIOS:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, quickly press esc.
●
Tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2.Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 84.
b.Hard drive
c.BIOS
3.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.
NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.
83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version:
1.Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product:
1.Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.Click Drivers & Downloads.
3.In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.Select your computer, and then select your operating system.
5.In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
84Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
11Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 85. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 86.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 87.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups85
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 86.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 87.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
86Chapter 11 Backing up, restoring, and recovering in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 87.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 89.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 85.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 85.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 85.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery87
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal les.
2.Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 89.
3.Follow the on-screen instructions.
88Chapter 11 Backing up, restoring, and recovering in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Insert the HP Recovery media.
2.Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.Select the optical drive or USB ash drive from which you want to boot.
4.Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 85.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery89
90Chapter 11 Backing up, restoring, and recovering in Windows 10
12Backing up, restoring, and recovering in
Windows 8.1
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
1.After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
See Creating HP Recovery media on page 91.
2.Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type help, and then select
Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that oers a way to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory, and then congures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB ash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB ash
drive.
Creating recovery media and backups91
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 93.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 93.
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see Recovering using HP Recovery Manager
on page 93. If you have not already created recovery media, see Creating HP Recovery media
on page 91.
92Chapter 12 Backing up, restoring, and recovering in Windows 8.1
Loading...
+ hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.