HP Compaq 15 Maintenance and Service Guide

HP 15 TouchSmart Notebook PC
HP 15 Notebook PC
Compaq 15 TouchSmart Notebook PC
Compaq 15 Notebook PC

Maintenance and Service Guide

© Copyright 2014, 2015 HP Development
Company, L.P.

AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Third Edition: October 2015

First Edition: August 2014

Document Part Number: 793333-003

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Front ....................................................................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 11

Button ................................................................................................................................................ 12

Keys ................................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Miscellaneous parts ............................................................................................................................................. 21

Display assembly subcomponents ...................................................................................................................... 22

Mass storage devices ........................................................................................................................................... 24

Plastics Kit ........................................................................................................................................................... 25

Rubber Kit ............................................................................................................................................................ 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

v

Battery ............................................................................................................................................... 31

Optical drive ....................................................................................................................................... 33

Keyboard ........................................................................................................................................... 35

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39

Component replacement procedures .................................................................................................................. 39

Display subcomponents (bezel, webcam, panel) ............................................................................. 39

Top cover ........................................................................................................................................... 43

Power button board .......................................................................................................................... 46

TouchPad button board ..................................................................................................................... 47

Hard drive .......................................................................................................................................... 49

WLAN module .................................................................................................................................... 51

Fan ..................................................................................................................................................... 53

Power connector cable ...................................................................................................................... 55

System board .................................................................................................................................... 56

USB board .......................................................................................................................................... 59

Speakers ............................................................................................................................................ 60

Heat sink assembly ........................................................................................................................... 61

RTC battery ........................................................................................................................................ 64

Memory module ................................................................................................................................ 65

Display assembly ............................................................................................................................... 66

7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating Setup Utility (BIOS) .............................................................................................................................. 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 74

Synchronizing a tablet and keyboard (select products only) .............................................................................. 75

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating the BIOS ................................................................................................................................................ 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 77

9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 79

Starting Computer Setup ..................................................................................................................................... 79

Using Computer Setup ......................................................................................................................................... 79

Navigating and selecting in Computer Setup ................................................................................... 79

Restoring factory settings in Computer Setup ................................................................................. 80

vi

Updating the BIOS ................................................................................................................................................ 80

Determining the BIOS version ........................................................................................................... 80

Downloading a BIOS update .............................................................................................................. 81

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 81

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 82

10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 83

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 84

11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 85

Creating recovery media and backups ................................................................................................................ 85

Creating HP Recovery media (select products only) ......................................................................... 85

Using Windows tools ........................................................................................................................................... 86

Restore and recovery ........................................................................................................................................... 87

Recovering using HP Recovery Manager ........................................................................................... 87

What you need to know before you get started ............................................................. 87

Using the HP Recovery partition (select products only) ................................................. 88

Using HP Recovery media to recover .............................................................................. 88

Changing the computer boot order ................................................................................ 89

Removing the HP Recovery partition (select products only) ......................................... 89

12 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 91

Creating recovery media and backups ................................................................................................................ 91

Creating HP Recovery media ............................................................................................................. 91

Restore and recovery ........................................................................................................................................... 92

Recovering using HP Recovery Manager ........................................................................................... 93

What you need to know .................................................................................................. 93

Using the HP Recovery partition (select models only) ................................................... 93

Using HP Recovery media to recover .............................................................................. 94

Changing the computer boot order ................................................................................ 94

Removing the HP Recovery partition (select models only) .............................................................. 94

13 Backup and Recovery in SUSE Linux ............................................................................................................. 95

Backing up your information ............................................................................................................................... 95

Performing a system recovery ............................................................................................................................ 95

14 Specications ............................................................................................................................................ 97

Computer specications ...................................................................................................................................... 97

39.6-cm (15.6-in) display specications ............................................................................................................. 98

Hard drive specications ..................................................................................................................................... 99

vii

DVD±RW SuperMulti DL Drive specications .................................................................................................... 100

15 Power cord set requirements .................................................................................................................... 101

Requirements for all countries .......................................................................................................................... 101

Requirements for specic countries and regions ............................................................................................. 102

16 Recycling ................................................................................................................................................ 105

Battery ............................................................................................................................................................... 105

Display ............................................................................................................................................................... 105

Index ........................................................................................................................................................... 111

viii

1 Product description

Category Description

Product name HP 15 Notebook PC

HP 15 TouchSmart Notebook PC

Compaq 15 Notebook PC

Compaq 15 TouchSmart Notebook PC

Processors AMD A8-6410 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD A6-6310 processor (1.8-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD A4-6210 processor (1.8-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E2-6110 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E1-6010 processor (1.35-GHz, 1-MB L2 cache, 1600-MHz DDR3L)

AMD A6-5200 processor (2.0-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD A4-5000 processor (1.5-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E2-3800 processor (1.3-GHz, 2-MB L2 cache, 1600-MHz DDR3L)

AMD E1-2100 processor (1.0-GHz, 2-MB L2 cache, 1333-MHz DDR3L)

Chipset AMD Integrated SOC FCH

Graphics Internal graphics:

AMD Radeon HD 8400 Graphics (A6-5200)

AMD RadeonT HD 8330 Graphics (A4-5000)

AMD Radeon HD 8280 Graphics (E2-3800)

AMD RadeonT HD 8280 Graphics (E2-3800)

AMD Radeon HD 8210 Graphics (E1-2100)

AMD Radeon R5 Graphics

AMD Radeon R4 Graphics

AMD Radeon R3 Graphics

AMD Radeon R2 Graphics

Switchable discrete graphics:

AMD Sun LE (18W) Radeon HD 8570M with up to 1024 MB or 2048 MB of dedicated video memory

Panel 39.6-cm (15.6-in), high-denition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, at

3.8 mm; typical brightness: 200 nits

39.6-cm (15.6-in), high-denition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display,
slim 3.2 mm; typical brightness: 200 nits (for eTP2 touch solution only)

Touch screen, multi-touch enabled

Supports LVDS

Memory 1 customer-accessible/upgradable memory module slot

1

Category Description

Supports single-channel memory

DDR3L-1600-MHz Single Channel Support

DDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to DDR3-1333)

Supports up to 8 GB of system RAM in the following congurations:

●

8192-MB total system memory (8192×1) or (4096×2)

●

6144-MB total system memory (4096×1) + (2048×1)

●

4096-MB total system memory (4096×1) or (2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Serial ATA

Supports the following hard drives:

●

1-TB, 5400-rpm, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

320-GB, 5400-rpm, 9.5-mm or 7.0-mm

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports weight saver option

Audio/video Single digital microphone

HD audio, dual speakers

HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)

HP Webcam: VGA camera (xed, no tilt with activity LED, 640x480 by 24 frames per second)

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

One or two WLAN antennas built into display assembly

Compatible with Miracast-certied devices

Single antenna support

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

2 Chapter 1 Product description

Category Description

Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port)

USB 2.0 (2 ports)

AC Smart Pin adapter plug

Headphone/microphone in combo jack

Keyboard/pointing
devices

Power requirements AC adapters:

4-cell, 41-Whr Li-ion battery

Security Kensington Security Lock

Operating system Preinstalled:

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Win8.1+D212 Modern Trackpad Gestures

Support PS/2, prole sensor (reserve for SMBus)

AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models

AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China

1 meter power cord

3-cell, 31-Whr Li-ion battery

●

Windows 10

●

Windows 8.1

●

Windows 8.1 CPPP - China only

●

Ubuntu

●

FreeDOS 2.0

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

●

Keyboard

3

4 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide

area networks (WWAN).

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.

To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.

(5) Internal microphone Records sound.

(6) Internal display switch Turns o the display and initiates Sleep if the display is closed while

the power is on.

NOTE: The internal display switch is not visible from the outside of

the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

Display 5

Front

Component Description

that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app.

To access this guide in Windows 10, select the Start button, select All apps, select HP Help and Support, and then select HP

Documentation.

Component Description

Memory card reader Reads optional memory cards that store, manage, share,

or access information.

To insert a card:

Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.

To remove a card:

Pull the card out of the slot.

Right side

Component Description

(1) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard,

(2) Optical drive (select models only) Depending on your computer model, reads an optical

mouse, external drive, printer, scanner or USB hub.

disc or reads and writes to an optical disc.

6 Chapter 2 External component identication

Component Description

NOTE: For disc compatibility information in Windows

8.1, go to the Help and Support web page. Follow the
web page instructions to select your computer model.
Select Support & Drivers, and then select Product
Information.

For disc compatibility information in Windows 10, type

help in the taskbar search box, select Help and
Support, and then type disc compatibility in the

search box.

(3) Optical drive eject button (select models

only)

Releases the disc tray.

Right side 7

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) Power connector Connects an AC adapter.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(3) AC adapter light

(4) Vent Enables airow to cool internal components.

(5) External monitor port (select models only) Connects an external VGA monitor or projector.

(6) HDMI port Connects an optional video or audio device, such as a high-

(7) RJ-45 (network) jack/status lights Connects a network cable.

(8) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

(9) Audio-out (headphone)/Audio-in (microphone)

jack

●

On: The AC adapter is connected and the battery is
charged.

●

O: The computer is using battery power.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

denition television, any compatible digital or audio component,
or a high-speed HDMI device.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

external drive, printer, scanner or USB hub.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

8 Chapter 2 External component identication

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide in Windows 8.1, from the Start screen, type
support, and then select the HP Support Assistant app.

To access this guide in Windows 10, select the Start button,
select All apps, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

(10) Hard drive light Blinking white: The hard drive is being accessed.

Top

TouchPad

(11) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on the

screen.

Top 9

Component Description

NOTE: The TouchPad also supports edge-swipe gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identication

Lights

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(3) Mute light

(4) Wireless light On: An integrated wireless device, such as a wireless local area

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Amber: Computer sound is o.

●

O: Computer sound is on.

network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are o.

Top 11

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

In Windows 8.1:

From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.

In Windows 10:

▲

Type power in the taskbar search box, and then select
Power and sleep settings.

- or -

Right-click the Start button, and then select Power
Options.

12 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the spacebaror the esc key.

(3) Windows key (Windows 8.1) Returns you to the Start screen from an open app

or the Windows desktop.

NOTE: Pressing the Windows key again will return you to the

previous screen.

(Windows 10) Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

(5) num lk key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

NOTE: The keypad function that is active when the computer

is turned o is reinstated when the computer is turned back on.

(6) Integrated numeric keypad When num lk has been enabled, it can be used like an external

numeric keypad. To alternate between this numeric function
and the navigational function (indicated by the directional
arrows on the keys), press the num lk key.

Top 13

Bottom

Component Description

(1) Battery lock and unlock latch Locks and unlocks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Vent Enable airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(4) Battery release latch Releases the battery.

(5) Speaker openings (2) Produce sound.

14 Chapter 2 External component identication

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 2 places depending on your

computer model: Axed to the bottom of the computer, or located in the battery bay.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration

that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

Labels 15

Component

(4) Model number (select models only)

(5) Revision number

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen)

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 22.

(2) Keyboard

For use in the United States 749658-001

For use in India 749658-002

For use in the United Kingdom 749658-031

For use in Germany 749658-041

For use in France 749658-051

For use in Italy 749658-061

For use in Spain 749658-071

For use in Portugal 749658-131

For use in Turkey 749658-141

For use in Greece 749658-151

For use in Latin America 749658-161

For use in Saudi Arabia 749658-171

For use in Hungary 749658-211

For use in Russia 749658-251

For use in Bulgaria 749658-261

For use in Romania 749658-271

For use in Thailand 749658-281

For use in Japan 749658-291

For use in Belgium 749658-A41

For use in Taiwan 749658-AB1

For use in South Korea 749658-AD1

For use in the Netherlands 749658-B31

For use in Slovenia 749658-BA1

For use in Israel 749658-BB1

For use in Switzerland 749658-BG1

For use in French Canada 749658-DB1

For use in Denmark, Finland, and Norway 749658-DH1

For use in the Czech Republic and Slovakia 749658-FL1

(3) Top cover (includes touchpad)

Black licorice/textured HP 15 models 749639-001

Purple HP 15 models 775088-001

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

Sparkling black HP 15 models 768276-001

Red HP 15 models 760958-001

White HP 15 models 760959-001

Blue HP 15 models 760960-001

Silver HP 15 models 760961-001

Gray Compaq 15 models 749640-001

(4) Power button board (includes cable) 749650-001

(5) Touchpad button board (includes bracket) 749651-001

(6) WLAN module:

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-005

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter 753077-005

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-005

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005

(7) USB board (includes cable) 749649-001

(8) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard

xxxxxx-601: Windows 8.1 Professional or Windows 10

For use in HP 15 and Compaq 15 models with a touch screen:

For use in HP 15 and Compaq 15 models without a touch screen:

●

AMD A8-6410 processor, UMA graphics, and 2 memory slots 782949-xxx

●

AMD A8-6410 processor and UMA graphics 764261-xxx

●

AMD A6-6310 processor and UMA graphics 764263-xxx

●

AMD A4-6210 processor and UMA graphics 764265-xxx

●

AMD A6-5200 processor and UMA graphics 762735-xxx

●

AMD A4-5000 processor and UMA graphics 762734-xxx

●

AMD A8-6410 processor and UMA graphics 764260-xxx

●

AMD A8-6410 processor, UMA graphics, and 2 memory slots 782948-xxx

●

AMD A8-6410 processor and 2 GB of discrete graphics 764269-xxx

●

AMD A6-6310 processor and UMA graphics 764262-xxx

●

AMD A4-6210 processor and 2 GB of discrete graphics 764268-xxx

●

AMD A4-6210 processor and UMA graphics 764264-xxx

Computer major components 19

Item Component Spare part

number

(9) Heat sink assembly (includes replacement thermal materials):

For use in models with an AMD processor, UMA graphics, and 1 memory slot 753895-001

For use in models with an AMD processor, discrete graphics, and 1 memory slot 762728-001

For use in models with an AMD processor, discrete graphics, and 2 memory slots 788561-001

For use in models with an AMD processor, UMA graphics, and 2 memory slots 788562-001

(10) RTC battery 759981-001

(11) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-005

4 GB 691740-005

●

AMD E2-6110 processor and UMA graphics 764266-xxx

●

AMD E1-6010 processor and UMA graphics 764267-xxx

●

AMD A6-5200 processor and UMA graphics 760149-xxx

●

AMD A4-5000 processor in models with 2 GB of discrete graphics 760155-xxx

●

AMD A4-5000 processor and UMA graphics 750634-xxx

●

AMD E2-3800 processor and UMA graphics 749659-xxx

●

AMD E1-2100 processor and UMA graphics 750633-xxx

2 GB 691739-005

(12) Hard drive (SATA; does not include bracket):

NOTE: The hard drive bracket is available using spare part number 749648-001.

1-TB, 5400-rpm, 2.5-inch for use in HP 15 and Compaq 15 models 778192-005

750 GB, 5400 rpm hard drive, 2.5 inch for use in HP 15 and Compaq 15 models 778190-005

500-GB, 5400-rpm, 7-mm for use in HP 15 and Compaq 15 models 778186-005

(13) Fan 753894-001

(14) Power connector cable 749647-001

(15) Speakers (includes left and right speakers and cable) 749653-001

(16) Battery:

4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

(17) Base enclosure

For use in defeatured HP 15 and Compaq 15 models 749643-001

For use in full-featured HP 15 and Compaq 15 models 775087-001

(18) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001

20 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001

AC adapter, 65-W, non-PFC, 4.5 mm 710412-001

45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the
People’s Republic of China and India)

Power cord (3-pin, black, 1.83-m):

●

For use in Australia 490371-011

●

For use in Europe, the Middle East, and Africa 490371-021

●

For use in India 490371-D61

●

For use in Italy 490371-061

●

For use in Japan 490371-291

●

For use in North America 490371-001

●

For use in the People's Republic of China 490371-AA1

●

For use in South Africa 490371-AR1

●

For use in South Korea 490371-AD1

●

For use in Taiwan 490371-AB1

●

For use in Thailand 490371-201

●

For use in the United Kingdom and Singapore 490371-031

Power cord (3-pin, black, 1.00-m):

●

For use in Israel 755530-BB1

741727-001

Rubber Kit (includes front and rear feet) 749652-001

Screw Kit 749657-001

HP X3000 Red Wireless Mouse 793601-001

USB ash drive, 8 GB 811799-001

Case, sleeve, for use in HP 15 and Compaq 15 models 776506-001

Miscellaneous parts 21

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel (includes Mylar screw covers):

For use with HP models 749644-001

For use with Compaq models 749645-001

(2) Display cable (includes display panel cable and webcam/microphone cable)

Non-touch screen 749646-001

Touch screen 764888-001

(3) Webcam/microphone module

HD 749654-001

VGA 781623-001

(4) Antennas (includes wireless antenna cables and transceivers)

For use in models without a touch screen 749638-001

For use in models with a touch screen 774163-001

(5) Hinges (left and right) 749655-001

For use in models without a touch screen 749655-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in models with a touch screen 774166-001

(6) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)

For use in HP 15 and Compaq 15 models without a touch screen 750635-001

For use in HP 15 models with a touch screen 764877-001

For use in Compaq 15 models with a touch screen 764876-001

(7) Display enclosure:

For use models with a touch screen:

For use models without a touch screen:

●

Black licorice/textured HP 15 models 774164-001

●

Black HP 15 models 775086-001

●

Red HP 15 models 775082-001

●

White HP 15 models 775083-001

●

Silver HP 15 models 775085-001

●

Blue HP 15 models 775084-001

●

Purple HP 15 models 779336-001

●

Gray HP 15 models 775081-001

●

Black Compaq 15 models 775080-001

●

Gray Compaq 15 models 775079-001

●

Black licorice/textured HP 15 models 749641-001

●

Sparkling black HP 15 models 761695-001

●

Gray HP 15 models 760963-001

●

Red HP 15 models 760964-001

●

White HP 15 models 760965-001

●

Blue HP 15 models 760966-001

●

Silver HP 15 models 760967-001

●

Purple HP 15 models 775089-001

●

Black Compaq 15 models 760962-001

●

Gray Compaq 15 models 749642-001

Display assembly subcomponents 23

Mass storage devices

Item Component Spare part number

(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001

(2) Hard drive, SATA; does not include bracket):

1-TB, 5400-rpm, 2.5-in 778192-005

750-GB, 5400-rpm, 2.5-in 778190-005

500-GB, 5400-rpm, 7-mm 778186-005

Hard drive bracket 749648-001

24 Chapter 3 Illustrated parts catalog

Plastics Kit

Item Component Spare part number

Plastics Kit, includes: 749656-001

(1) Left cover

(2) Right cover

Rubber Kit

Component Spare part number

Rubber Kit, includes: 749652-001

Front feet

Rear feet

Plastics Kit 25

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Battery

There are as many as 5 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 740715-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 746641-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

Component replacement procedures 31

3. Remove the battery from the computer (3).

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive 750636-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

To remove the optical drive:

1. Remove the Phillips PM2.5×5.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

3. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical

drive with the rear panel toward you.

4. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

Component replacement procedures 33

5. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard

Description Spare part number

Keyboard for use in the United States 749658-001

Keyboard for use in India 749658-002

Keyboard for use in the United Kingdom 749658-031

Keyboard for use in Germany 749658-041

Keyboard for use in France 749658-051

Keyboard for use in Italy 749658-061

Keyboard for use in Spain 749658-071

Keyboard for use in Portugal 749658-131

Keyboard for use in Turkey 749658-141

Keyboard for use in Greece 749658-151

Keyboard for use in Latin America 749658-161

Keyboard for use in Saudi Arabia 749658-171

Keyboard for use in Hungary 749658-211

Keyboard for use in Russia 749658-251

Keyboard for use in Bulgaria 749658-261

Keyboard for use in Romania 749658-271

Keyboard for use in Thailand 749658-281

Keyboard for use in Japan 749658-291

Keyboard for use in Belgium 749658-A41

Keyboard for use in Taiwan 749658-AB1

Keyboard for use in South Korea 749658-AD1

Keyboard for use in the Netherlands 749658-B31

Keyboard for use in Slovenia 749658-BA1

Keyboard for use in Israel 749658-BB1

Keyboard for use in Switzerland 749658-BG1

Keyboard for use in French Canada 749658-DB1

Keyboard for use in Denmark, Finland, and Norway 749658-DH1

Keyboard for use in the Czech Republic and Slovakia 749658-FL1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures 35

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

To remove the keyboard:

1. Position the computer upside down with the front toward you.

2. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer.

3. Position the computer upright with the front toward you.

4. Lift to rotate up the top of the keyboard (1), and then lift the keyboard (2) to disengage it from the

computer.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the

keyboard cable from the system board (3).

Reverse this procedure to install the keyboard.

Component replacement procedures 37

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.

To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See Display assembly on page 66 for more information about removing the display assembly in
its entirety.

Description Spare part number

Raw display panel

For use in HP 15 and Compaq 15 models without a touch screen 750635-001

For use in Compaq 15 models with a touch screen; includes bezel 764876-001

For use in HP 15 models with a touch screen; includes bezel 764877-001

Display bezel (non-touch models)

For use with HP models 749644-001

For use with Compaq models 749645-001

Webcam/microphone module

HD 749654-001

VGA 781623-001

Component replacement procedures 39

Before removing display subcomponents while the display assembly is still attached to the computer, follow
these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

To remove the display bezel, webcam/microphone module, and raw display panel:

1. Position the computer upright with the front toward you, and then open it.

2. Flex the inside of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display

bezel until the bezel disengages from the display enclosure.

3. Remove the display bezel (4).

4. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and

then remove the module enough to access the cable connection on the module (1).

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Disconnect the cable (2) from the module.

5. To remove the display panel:

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.

b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the

back of the panel (1).

Component replacement procedures 41

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover

NOTE: The top cover spare part kit includes the TouchPad.

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

Description Spare part number

Top cover for use in black licorice/textured HP 15 models (includes touchpad) 749639-001

Top cover for use in purple HP 15 models (includes touchpad) 775088-001

Top cover for use in sparkling black HP 15 models (includes touchpad) 768276-001

Top cover for use in red HP 15 models (includes touchpad) 760958-001

Top cover for use in white HP 15 models (includes touchpad) 760959-001

Top cover for use in blue HP 15 models (includes touchpad) 760960-001

Top cover for use in silver HP 15 models (includes touchpad) 760961-001

Top cover for use in gray Compaq 15 models (includes touchpad) 749640-001

computer on, and then shut it down through the operating system.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

To remove the top cover:

1. Position the computer upside down with the front toward you.

2. Remove the rear covers by prying o the two rubber feet (1), removing the two Phillips PM2.5×8.0

screws (2) that secure the rear covers to the computer, and then lifting the rear covers o the computer
(3).

Component replacement procedures 43

3. Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4).

4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer.

5. Position the computer upright with the front toward you.

6. Disconnect the power button board cable (1) and the touchpad button board cable (2).

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer.

8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure.

9. Remove the top cover (2).

Reverse this procedure to install the top cover.

Component replacement procedures 45

Power button board

Description Spare part number

Power button board (includes cable) 749650-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

6. Remove the top cover (see Top cover on page 43).

To remove the power button board:

1. Position the top cover upside down.

2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.

3. Lift the board and cable up and remove from the top cover (2) while pulling cable through the hole in top

cover (3).

Reverse this procedure to install the power button board and cable.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket) 749651-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

6. Remove the top cover (see Top cover on page 43).

To remove the TouchPad button board:

1. Position the top cover upside down with the front toward you.

2. Disconnect the touchpad board cable from the touchpad (1).

3. Remove the two Phillips PM2.0×3.5 screws (2) that secure the TouchPad button board to the top cover.

Component replacement procedures 47

4. Remove the TouchPad button board and cable.

Reverse this procedure to install the power button board and cable.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket.

Description Spare part number

1-TB, 5400-rpm, 2.5-in 778192-005

750 GB, 5400 rpm, 2.5 in 778190-005

500-GB, 5400-rpm, 7-mm 778186-005

Hard drive bracket 749648-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

6. Remove the top cover (see Top cover on page 43).

To remove the hard drive:

1. Remove the two Phillips PM2.5×5.0 screws (1) that secure the hard drive to the computer.

2. Slide the hard drive to disengage it from the connector (2).

3. Lift the hard drive from the computer (3).

Component replacement procedures 49

4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket

to the hard drive.

5. Remove the hard drive bracket from the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-005

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter 753077-005

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 733476-005

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-005

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

6. Remove the top cover (see Top cover on page 43).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN

antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 51

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

NOTE: The fan spare part kit includes replacement thermal materials.

Description Spare part number

Fan 753894-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the keyboard (see Keyboard on page 35).

6. Remove the top cover (see Top cover on page 43).

To remove the fan:

1. Position the computer upright and open it.

2. Disconnect the fan cable (1) from the system board.

3. Remove the three Phillips PM2.5×5.0 screws (2) that secure the fan to the computer.

Component replacement procedures 53

4. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable 749647-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31), and then remove the following components:

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

Display (see Display assembly on page 66)

To remove the power connector cable:

1. Position the computer upright.

2. Disconnect the power connector cable (1) from the system board.

3. Release the power connector cable from the clips (2) built into the chassis.

4. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 55

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part

number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard

xxxxxx-601: Windows 8.1 Professional or Windows 10

For use in touch screen models:

●

AMD A8-6410 processor and UMA graphics 764261-xxx

●

AMD A8-6410 processor, UMA graphics, and 2 DIMM slots 782949-xxx

●

AMD A6-6310 processor and UMA graphics 764263-xxx

●

AMD A6-6210 processor and UMA graphics 764265-xxx

●

AMD A6-5200 processor and UMA graphics in models without Windows 8.1 762735-xxx

●

AMD A4-5000 processor and UMA graphics 762734-xxx

For use in non-touch screen models:

●

AMD A8-6410 processor and UMA graphics 764260-xxx

●

AMD A8-6410 processor, UMA graphics, and 2 DIMM slots 782948-xxx

●

AMD A8-6410 processor and 2 GB of discrete graphics 764269-xxx

●

AMD A6-6310 processor and UMA graphics 764262-xxx

●

AMD A6-6210 processor and UMA graphics 764264-xxx

●

AMD A4-6210 processor and 1 GB of discrete graphics 764268-xxx

●

AMD E2-6110 processor and UMA graphics 764266-xxx

●

AMD E1-6010 processor and UMA graphics 764267-xxx

●

AMD A6-5200 processor and UMA graphics 760149-xxx

●

AMD A4-5000 processor in models with 2 GB of discrete graphics 760155-xxx

●

AMD A4-5000 processor and UMA graphics 750634-xxx

●

AMD E1-2100 processor and UMA graphics 750633-xxx

●

AMD E2-3800 processor and UMA graphics 749659-xxx

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the following components:

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

WLAN module (see WLAN module on page 51)

●

Hard drive (see Hard drive on page 49)

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

Memory module (see Memory module on page 65)

●

Heat sink assembly (see Heat sink assembly on page 61)

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): Power connector cable

(2): Speaker cable

(3): Fan cable

(4): Display cable

2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer.

Component replacement procedures 57

3. Lift the right side of the system board (1), and then pull the board away from the computer enough to

disengage the connectors from the side of the base enclosure (2).

NOTE: Be careful not to inadvertently disconnect the speaker cable when lifting the system board.

4. Flip the system board upside down to gain access to the speaker connector (1).

5. Disconnect the USB board cable from the system board (2).

Reverse this procedure to install the system board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

USB board

Description Spare part number

USB board (includes cable) 749649-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 31), and then remove the following components:

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

WLAN module (see WLAN module on page 51)

●

System board (see System board on page 56)

●

Hard drive (see Hard drive on page 49)

To remove the USB board:

1. Position the computer upright.

2. Remove the tape that secures it to the cable to the base enclosure (1).

3. Remove the Phillips PM2.5×5.0 screw (2) that secures the USB board to the base enclosure.

4. Remove the USB board (3).

Reverse this procedure to install the USB board.

Component replacement procedures 59

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 31), and then remove the following components:

Description Spare part number

Speakers (includes left and right speakers and cable) 749653-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

WLAN module (see WLAN module on page 51)

●

Hard drive (see Hard drive on page 49)

●

System board (see System board on page 56)

To remove the speakers:

1. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer.

2. Lift the speakers from the base enclosure (2).

NOTE: Note the rubber gaskets (3) around each screw. When installing the speakers, make sure the

gaskets are installed correctly.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the speakers.

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with an AMD processor, UMA graphics, and 1 memory slot 753895-001

Heat sink for use in models with an AMD processor, discrete graphics, and 1 memory slot 762728-001

Heat sink for use in models with an AMD processor, discrete graphics, and 2 memory slots 788561-001

Heat sink for use in models with an AMD processor, UMA graphics, and 2 memory slots 788562-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31), and then remove the following components:

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

WLAN module (see WLAN module on page 51)

●

System board (see System board on page 56)

To remove the heat sink assembly:

1. Position the system board upside down.

2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board.

Component replacement procedures 61

3. Remove the heat sink assembly (2) from the system board.

Discrete graphics:

UMA graphics:

●

Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to reassemble and install the heat sink assembly.

Component replacement procedures 63

RTC battery

Description Spare part number

RTC battery 759981-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 31), and then remove the following components:

To remove the RTC battery:

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

●

WLAN module (see WLAN module on page 51)

●

System board (see System board on page 56)

1. Position the system board upside down.

2. Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery

(2).

Reverse this procedure to install the RTC battery.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

8-GB (PC3L, 12800, 1600-MHz) 693374-005

4-GB (PC3L, 12800, 1600-MHz) 691740-005

2-GB (PC3L, 12800, 1600-MHz) 691739-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31), and then remove the following components:

●

●

●

Keyboard (see Keyboard on page 35)

Top cover (see Top cover on page 43)

WLAN module (see WLAN module on page 51)

●

System board (see System board on page 56)

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 65

Display assembly

This section describes removing the display assembly in its entirety and disassembling all the display
subcomponents.

If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam,

panel) on page 39 for more information about removing the display subcomponents that do not require that

you remove the entire display assembly from the computer.

Description Spare part number

Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)

For use in HP 15 and Compaq 15 models without a touch screen 750635-001

For use in HP 15 models with a touch screen 764877-001

For use in Compaq 15 models with a touch screen 764876-001

Antennas

For use in models without a touch screen (includes wireless antenna cables and transceivers) 749638-001

For use in models with a touch screen (includes wireless antenna cables and transceivers) 774163-001

Display bezel

For use in HP 15 models 749644-001

For use in Compaq 15 models 749645-001

Display cable

For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 749646-001

For use in touch screen models (includes display panel cable and webcam/microphone cable) 764888-001

Display enclosure, touch screen models

Black licorice/textured HP 15 models 774164-001

Black HP 15 models 775086-001

Red HP 15 models 775082-001

White HP 15 models 775083-001

Blue HP 15 models 775084-001

Silver HP 15 models 775085-001

Purple HP 15 models 779336-001

Gray HP 15 models 775081-001

Black Compaq 15 models 775080-001

Gray Compaq 15 models 775079-001

Display enclosure, non-touch screen models

Black licorice/textured HP 15 models 749641-001

Sparkling black HP 15 models 761695-001

Purple HP 15 models 775089-001

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description Spare part number

Gray Compaq 15 models 749642-001

Black Compaq 15 models 760962-001

Gray HP 15 models 760963-001

Red HP 15 models 760964-001

White HP 15 models 760965-001

Blue HP 15 models 760966-001

Silver HP 15 models 760967-001

Hinges (left and right)

Non-touch screen models 749655-001

Touch screen models 774166-001

Webcam/microphone module

HD 749654-001

VGA 781623-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 31).

5. Remove the following components:

●

Keyboard (see Keyboard on page 35)

●

Top cover (see Top cover on page 43)

To remove the display assembly:

1. Disengage the adhesive and disconnect the display panel cable (1) from the system board.

2. Remove the display panel cable from its routing path (2).

Component replacement procedures 67

3. Release the wireless antenna cables from the clips (3) built into the base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to support the

display assembly can result in damage to the display assembly and other computer components.

4. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) and one Phillips PM2.5×3.5 screw

(2) (on the right hinge) that secures the display assembly to the computer.

5. Remove the display assembly (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the display bezel (4).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Disconnect the cable (1) from the module.

c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure

with double-sided tape.)

3. To remove the display panel:

a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure.

Component replacement procedures 69

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the

back of the panel (1).

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

4. To remove the display hinges:

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel.

b. Remove the display hinges (2).

5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the

clips built into the display enclosure.

Component replacement procedures 71

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(1), and then remove the cable from the display enclosure (2).

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Starting Setup Utility (BIOS) 73

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

– or –

▲

Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 74.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

74 Chapter 7 Using Setup Utility (BIOS) in Windows 10

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 75

76 Chapter 7 Using Setup Utility (BIOS) in Windows 10

8 Using Setup Utility (BIOS) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from

operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 77).

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit

Discarding Changes, and then press enter.

4. Select Yes.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Starting Setup Utility (BIOS) 77

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

78 Chapter 8 Using Setup Utility (BIOS) in Windows 8.1

9 Computer Setup (BIOS) and Advanced

System Diagnostics in SUSE Linux

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB

legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Using Computer Setup

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press

enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard

to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.

– or –

Starting Computer Setup 79

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

– or –

●

To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow

the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP Web site.

Most BIOS updates on the HP Web site are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

80 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc

key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide

support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. Click the option for software and driver downloads, type your computer model number in the product

box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.

4. Click your specic product from the models listed.

5. Click the appropriate operating system.

6. Go to the BIOS section and download the BIOS software package.

7. Follow the installation instructions as provided with the downloaded BIOS software package.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press F2.

The BIOS searches two places for the diagnostic tools, in the following order:

a. Connected USB drive

Using HP PC Hardware Diagnostics (UEFI) 81

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 82.

b. BIOS

2. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you

want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags.

2. Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specic product for earlier and later

versions.

1. Go to http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

6. Click Download, and then select Run.

82 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux

10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE: To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1. Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 84.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc.

83

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specic product:

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

84 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering in

Windows 10

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 85. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 86.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 87.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 85

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 86.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 87.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

86 Chapter 11 Backing up, restoring, and recovering in Windows 10

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 87.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 89.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 85.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 85.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 85.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 87

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 89.

3. Follow the on-screen instructions.

88 Chapter 11 Backing up, restoring, and recovering in Windows 10

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 85.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 89

90 Chapter 11 Backing up, restoring, and recovering in Windows 10

12 Backing up, restoring, and recovering in

Windows 8.1

This chapter provides information about the following processes:

●

Creating recovery media and backups

●

Restoring and recovering your system

Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the

HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

See Creating HP Recovery media on page 91.

2. Use the Windows tools to create system restore points and create backups of personal information. For

more information and steps, see Help and Support. From the Start screen, type help, and then select

Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that oers a way to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory, and then congures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB ash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB ash
drive.

Creating recovery media and backups 91

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide
Telephone Numbers booklet included with the computer. You can also nd contact information from the
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only).

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 93.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications
Reinstall, and then follow the on-screen instructions.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 93.

●

If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery
media that you have created. For more information, see Recovering using HP Recovery Manager

on page 93. If you have not already created recovery media, see Creating HP Recovery media
on page 91.

92 Chapter 12 Backing up, restoring, and recovering in Windows 8.1