HP (Hewlett-Packard) C2M29UA, C2M21UA User Manual

HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC

Maintenance and Service Guide

SUMMARY

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part Number: 698902-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Finding your hardware and software information ......................................................................... 4

Locating hardware .................................................................................................... 4

Locating software ..................................................................................................................... 4

Right side ................................................................................................................................ 4

Left side .................................................................................................................................. 5

Front ....................................................................................................................................... 6

Display ................................................................................................................................... 7

Top ........................................................................................................................................ 8

TouchPad ................................................................................................................. 8

Lights ....................................................................................................................... 9

Button .................................................................................................................... 10

Keys ...................................................................................................................... 11

Bottom .................................................................................................................................. 12

3 Illustrated parts catalog .................................................................................................. 13

Serial number location ............................................................................................................ 13

Computer major components ................................................................................................... 14

Display assembly components ................................................................................................. 17

Mass storage devices ............................................................................................................. 19

Miscellaneous parts ................................................................................................................ 20

Sequential part number listing .................................................................................................. 21

4 Removal and replacement procedures ............................................................................ 23

Preliminary replacement requirements ....................................................................................... 23

Tools required ......................................................................................................... 23

Service considerations ............................................................................................. 23

Plastic parts ............................................................................................. 23

Cables and connectors ............................................................................. 24

Drive handling ......................................................................................... 24

Grounding guidelines .............................................................................................. 25

Electrostatic discharge damage .................................................................. 25

Packaging and transporting guidelines ........................................ 26

Workstation guidelines .............................................................. 26

Equipment guidelines ................................................................. 27

Component replacement procedures ........................................................................................ 28

Serial number ......................................................................................................... 28

Computer feet ......................................................................................................... 29

Battery ................................................................................................................... 30

Service door ........................................................................................................... 31

Hard drive ............................................................................................................. 32

Optical drive .......................................................................................................... 34

WLAN module ........................................................................................................ 36

Memory module ...................................................................................................... 37

RTC battery ............................................................................................................ 38

Keyboard ............................................................................................................... 39

Top cover ............................................................................................................... 41

Power button board ................................................................................................. 44

Speaker assembly ................................................................................................... 45

TouchPad button board ............................................................................................ 46

USB board ............................................................................................................. 47

Security cable lock .................................................................................................. 48

Power connector ..................................................................................................... 49

Display assembly .................................................................................................... 50

System board ......................................................................................................... 57

Fan/heat sink assembly ........................................................................................... 60

.............................................................................................................................. 63

5 Specifications .................................................................................................................. 64

Computer specifications .......................................................................................................... 64

39.6-cm (15.6-in) display specifications .................................................................................... 65

Hard drive specifications ........................................................................................................ 66

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................. 67

............................................................................................................................................ 68

6 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 69

Starting Setup Utility (BIOS) ..................................................................................................... 69

Updating the BIOS ................................................................................................................. 69

Determining the BIOS version ................................................................................... 69

Downloading a BIOS update .................................................................................... 70

Using System Diagnostics ........................................................................................................ 70

7 Backing up, restoring, and recovering ............................................................................ 72

Creating recovery media and backups ..................................................................................... 72

Creating recovery media .......................................................................................... 73

Restore and recovery .............................................................................................................. 74

Using Windows Refresh for quick and easy recovery ................................................... 76

Remove everything and reinstall Windows ................................................................. 76

Recovering using HP Recovery Manager .................................................................... 77

What you need to know ............................................................................ 77

Using the recovery partition to recover a minimized image (select models

only) ....................................................................................................... 77

Using recovery media to recover ................................................................ 78

Changing the computer boot order ............................................................. 78

Removing the recovery partition ................................................................................ 78

8 Power cord set requirements .......................................................................................... 80

Requirements for all countries .................................................................................................. 80

Requirements for specific countries and regions ......................................................................... 81

9 Recycling ........................................................................................................................ 83

Index ................................................................................................................................. 84

vii

viii

1 Product description

Category Description AMD

UMA

HP Pavilion G6 Notebook PC √

Processors

AMD C60 1.333 GHz/1.0 GHz, 1 MB L2 cache, 10666 MHz), Dual

9 W

AMD E300 (1.3 GHz, 1 MB L2 cache, 10666 MHz), Dual 18 W √

Chipset AMD A50M FCH √

Graphics AMD Radeon HD 6290 √

AMD Radeon HD 6310 √

Panel 39.6-cm (15.6-in) HD LED BrightView (1366 x 768) √

16:9 wide aspect ratio √

Memory 1 customer-accessible/upgradable SODIMM slots:

Supports up to 4GB of system memory in the following configurations:

Hard drives Supports the following 7.0/9.5 mm, 6.35-cm (2.5 in) SATA hard

DDR3-10666 MHz Single Channel Support (DDR3L-1600/

●

DDR3-1333 downgrade to 1066)

4096 MB (4096 MB × 1) √

●

2048 MB (2048 MB × 1) √

●

drives:

√

Optical drives 12.7 mm (0.50-in) fixed SATA tray load √

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive √

Supports Zero-Power ODD √

Webcam HP TrueVision HD camera (1280x720 by 30 frames per second), fixed

Audio High-definition audio supports:

Ethernet Integrated 10/100 network interface card (NIC) √

320 GB, 5400 rpm √

●

angle, with activity light and single digital microphone

Microsoft® premium requirements with HP Altec Lansing speakers (2)

SRS Premium Sound technology

√

Category Description AMD

UMA

Integrated wireless local area network (WLAN) options by way of

wireless module and 1wireless antennas built into display assembly

Supports the following WLAN formats:

(802.11b/g/n)

External media card Digital Media Slot supporting SD, SDHC, SDXC (UHS104 compliant),

and MMC

Internal card One half-size Mini Card slot for WLAN √

Ports Audio-in (digital microphone) √

Audio-out (stereo headphone) √

Hot plug/unplug with auto-detect for correct output to wide-aspect vs.

standard aspect video

RJ-45 (Ethernet) √

Three USB 2.0 ports √

VGA (Dsub 15-pin) supporting the following:

2048 x 1536 external resolution @ 75 Hz

●

2048 x 1536 external resolution @ 85 Hz

●

AC Smart Pin adapter √

√

Keyboard/pointing devices

TouchPad with 2 buttons (multitouch gestures, 2-finger scrolling, pinch

Power requirements 6-cell, 2.22 Ah, 47 Wh battery √

Batteries support fast charge √

65 W AC Smart adapter with localized cable plug support (1 M power

Security Security Lock √

Operating system Preinstalled:

Windows 8® Standard (64 bit) √

Serviceability End-user replaceable parts:

AC adapter √

Battery (system) √

Hard drive √

Memory module √

39.62-cm (15.6-in), full-size, textured keyboard √

zoom, and taps enabled as default)

cord)

√

2 Chapter 1 Product description

Category Description AMD

UMA

Optical drive √

WLAN cards √

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

A list displays all the devices installed in your computer.

Locating software

To find out what software is installed on your computer, from the Start screen, right-click using the

▲

mouse or swipe from the top of the TouchPad to display the apps and then select the All apps icon.

Right side

Component Description

(1) Optical drive Reads and writes to an optical disc.

(2) Optical drive light

(3)

Green or Amber: The optical drive is being accessed.

●

Optical drive eject button

USB 2.0 port Connects an optional USB device.

Off: The optical drive is idle.

●

Optical drive eject button releases the disc tray.

4 Chapter 2 External component identification

Component Description

(4)

(5)

Left side

Power connector Connects an AC adapter.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Component Description

(1)

(2) Vents (2) Enable airflow to cool internal components.

(3)

(4)

(5)

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

RJ-45 (network) jack Connects a network cable.

USB 2.0 (2) Connects an optional USB device.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Left side

Component Description

Front

(6)

(7) Digital Media slot Supports the following digital media card formats:

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

Secure Digital High Capacity (SDHC) Memory Card

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

MultiMediaCard (MMC)

●

Component Description

Speakers (2) Produce sound.

6 Chapter 2 External component identification

Display

Component Description

(1) WLAN antennas (1)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) Internal microphone (1) Records sound.

(3) Webcam Records video, captures still photographs, and allows video

conferences and online chat by means of streaming video.

To use the webcam, from the Start screen type, c, and then select

CyberLink YouCam from the list of apps.

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Display

Top

TouchPad

Component Description

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on or off.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) TouchPad zone Moves the on-screen pointer and selects or activates items on

(5) Right TouchPad button Functions like the right button on an external mouse.

Amber: The TouchPad is off.

●

Off: The TouchPad is on .

●

the screen.

NOTE: The TouchPad also supports Edge-swipe gestures.

8 Chapter 2 External component identification

Lights

Component Description

(1) TouchPad light

(2) Caps lock light White: Caps lock is on, which switches the keys to all capital

(3)

(4)

Power light

Wireless light

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

letters.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which

●

is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

White: An integrated wireless device, such as a wireless

●

local area network (WLAN) device, is on.

Amber: All wireless devices are off.

●

Top

Button

Component Description

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep (disabled by default).

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

1. From the Start screen, type power.

2. Select Settings, and then select Power options.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2)

(3)

(4) Action keys Execute frequently used system functions.

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the cursor.

Top

Bottom

Component Description

(1) Battery bay Holds the battery.

(2) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically

to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3)

(4)

Battery release latch Releases the battery from the battery bay.

Wireless compartment, memory module compartment, solid-state drive (SSD)/hard drive bay. Also allows access to keyboard, and optical disk drive (ODD).

The service door provides access to the keyboard, ODD, SSD/hard drive bay, wireless compartment and memory module compartment.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.

12 Chapter 2 External component identification

3 Illustrated parts catalog

Serial number location

When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer.

Component Description

(1) Product name The name affixed to the front of the computer.

(2) Serial number (s/n) An alphanumeric identifier that is unique to each product.

(3) Product number (p/n) This number provides specific information about the product’s

hardware components. The product number helps a service technician to determine what components and parts are needed.

(4) Warranty period The duration of the warranty period for the computer.

(5) Model description (select models only) An alphanumeric identifier used to locate documents, drivers, and

support for the computer.

Serial number location

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly:

NOTE: For more information on the display assembly internal component spare part

information, see

(2) Keyboard (includes keyboard cable):

(3) Top cover (includes TouchPad board):

(4) Power connector (includes cable) 640891-001

(5) USB board 640883-001

(6) Power button board 640884-001

For use in charcoal grey computer models 639512-001

●

For use in Pacific blue Compaq computer models only 701769-001

●

For use in black HP computer models only 707798-001

●

For use in the United States, Black (Windows 8) 698694-001

●

For use in Canada (French), Black (Windows 8) 698694-DB1

●

For use in charcoal grey HP computer models 701883-001

●

For use in Pacific blue Compaq computer models 701884-001

●

For use in charcoal grey computer models 639532-001

●

Display assembly components on page 17.

(7) System board (includes replacement thermal material):

(8) Fan/heat sink assembly (includes replacement thermal material):

(9) Speaker assembly (includes cable) 639573-001

(10) RTC battery (includes mounting adhesive) 449137-001

(11) Optical drive activity board 640883-001

(12) TouchPad button board 640885-001

(13) Base enclosure 701881-001

(14) WLAN module

(15) Optical drive cable 640886-001

(16) Memory modules (1333 MHz, DDR3)

For use in AMD E300 UMA computer models 701764-501

●

For use in AMD C60 UMA computer models 701765-501

●

For use in AMD A50M UMA computer models 657145-001

●

Ralink RT5390R 802.11 b/g/n 1×1 WiFi 691415-001

●

4 GB PC3 10600 1333 MHz shared 641369-001

●

(17) Hard drive connector cable 644525-001

2 GB PC3 10600 1333 MHz shared 652972-001

●

Computer major components

Item Description Spare part number

(18) Hard drive

Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives:

(19) Optical drive (select models only) (includes optical drive bezel and bracket)

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001

(20) Battery

(21) Service door (included in plastics kit) 640889-001

Rubber Kit (not illustrated, includes bumper and rubber feet) 639572-001

320 GB, 7200 rpm 634862-001

●

Hard Drive Hardware Kit (not illustrated, includes bracket and screws). 640878-001

●

6-cell Li-lon, 2.20 Ah, 47 Wh 593553-001

●

16 Chapter 3 Illustrated parts catalog

Display assembly components

Item Description Spare part number

(1) Display bezel

(2) Webcam module (high definition) 708150-001

(3) 39.6-cm (15.6-in) high-definition, BrightView LED display panel 641663-001

(4) Display hinges 639511-001

(5) Display hinge covers 640887-001

(6) Display cable 639510-001

(7) Wireless antenna (includes wireless antenna transceivers and cable) 639499-001

Black 639509-001

●

For use in Compaq computer models 701766-001

●

For use in HP computer models 701882-001

●

Display assembly components

Item Description Spare part number

701878-001

(8) Display back cover (includes logo):

Display Screw Kit (not illustrated) 640881-001

Display Rubber Kit (not illustrated, includes display bumper strips) 640882-001

For use in charcoal grey computer models 639501-001

●

For use in Pacific blue Compaq computer models 701880-001

●

For use in black HP computer models 701879-001

●

18 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive

Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives:

Hard Drive Hardware Kit (not illustrated, includes bracket and screws) 640878-001

(2) Optical drive (select models only), (12.7 mm, SATA, fixed, includes bezel and bracket)

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001

320 GB, 7200 rpm 634862-001

●

Mass storage devices

Miscellaneous parts

Description Spare part number

AC adapters

65 W AC adapter 609939-001

●

Power cord, AC, 3 wire, black, 1.83-m 490371-001

Thermal pads kit 634366-001

Screw kit

Phillips 2.0 x 2.0 (pan head) screw

●

Phillips 3.0 x 1.5 screw

●

Phillips 3.0 x 2.0 screw

●

Phillips 3.0 x 3.0 screw

●

Phillips 4.0 x 2.0 (captive) screw

●

Phillips 6.0 x 2.5 screw

●

Phillips 10.0 x 2.0 (captive) screw

●

640879-001

20 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

449137-001 RTC battery (includes mounting adhesive)

490371-001 Power cord, AC, 3 wire, black, 1.83-m

593553-001 Battery, 6-cell, 2.20 Ah, 47 Wh

609939-001 65 W AC adapter

634366-001 Thermal pads kit

634862-001 320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in) SATA hard drive

639499-001 Wireless antenna (includes wireless antenna transceivers and cable)

639501-001 Display back cover (includes logo) for use in Charcoal Grey computer models

639509-001 Display bezel, Black

639510-001 Display cable

639511-001 Display hinges

639512-001 39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Charcoal Grey

computer models

639532-001 Top cover (includes TouchPad board) for use in Charcoal Grey computer models

639572-001 Rubber Kit (includes bumper and rubber feet)

639573-001 Speaker assembly (includes cable)

640878-001 Hard Drive Hardware Kit (includes bracket and screws)

640879-001 Screw Kit

640881-001 Display Screw Kit

640882-001 Display Rubber Kit, Black (includes display bumper strips)

640883-001 USB board

640884-001 Power button board

640885-001 TouchPad button board (includes bracket and cable)

640886-001 Optical drive board

640887-001 Display hinge covers

640889-001 Plastics Kit (includes service door)

640891-001 Power connector (includes cable)

641369-001 4 GB memory PC3 12800 1600 Mhz Shared

641663-001 39.6 cm (15.6-in) high-definition, BrightView LED display panel

644525-001 Hard drive connector board

652972-001 2 GB memory PC3 12800 1600 Mhz Shared

Sequential part number listing

+ 65 hidden pages