HP (Hewlett-Packard) C2M29UA, C2M21UA User Manual

HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC

Maintenance and Service Guide

SUMMARY

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part Number: 698902-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 4

Finding your hardware and software information ......................................................................... 4

Locating hardware .................................................................................................... 4

Locating software ..................................................................................................................... 4

Right side ................................................................................................................................ 4

Left side .................................................................................................................................. 5

Front ....................................................................................................................................... 6

Display ................................................................................................................................... 7

Top ........................................................................................................................................ 8

TouchPad ................................................................................................................. 8

Lights ....................................................................................................................... 9

Button .................................................................................................................... 10

Keys ...................................................................................................................... 11

Bottom .................................................................................................................................. 12

3 Illustrated parts catalog .................................................................................................. 13

Serial number location ............................................................................................................ 13

Computer major components ................................................................................................... 14

Display assembly components ................................................................................................. 17

Mass storage devices ............................................................................................................. 19

Miscellaneous parts ................................................................................................................ 20

Sequential part number listing .................................................................................................. 21

4 Removal and replacement procedures ............................................................................ 23

Preliminary replacement requirements ....................................................................................... 23

Tools required ......................................................................................................... 23

Service considerations ............................................................................................. 23

Plastic parts ............................................................................................. 23

Cables and connectors ............................................................................. 24

Drive handling ......................................................................................... 24

Grounding guidelines .............................................................................................. 25

Electrostatic discharge damage .................................................................. 25

Packaging and transporting guidelines ........................................ 26

Workstation guidelines .............................................................. 26

Equipment guidelines ................................................................. 27

Component replacement procedures ........................................................................................ 28

Serial number ......................................................................................................... 28

Computer feet ......................................................................................................... 29

Battery ................................................................................................................... 30

Service door ........................................................................................................... 31

Hard drive ............................................................................................................. 32

Optical drive .......................................................................................................... 34

WLAN module ........................................................................................................ 36

Memory module ...................................................................................................... 37

RTC battery ............................................................................................................ 38

Keyboard ............................................................................................................... 39

Top cover ............................................................................................................... 41

Power button board ................................................................................................. 44

Speaker assembly ................................................................................................... 45

TouchPad button board ............................................................................................ 46

USB board ............................................................................................................. 47

Security cable lock .................................................................................................. 48

Power connector ..................................................................................................... 49

Display assembly .................................................................................................... 50

System board ......................................................................................................... 57

Fan/heat sink assembly ........................................................................................... 60

.............................................................................................................................. 63

5 Specifications .................................................................................................................. 64

Computer specifications .......................................................................................................... 64

39.6-cm (15.6-in) display specifications .................................................................................... 65

Hard drive specifications ........................................................................................................ 66

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ................................. 67

............................................................................................................................................ 68

6 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 69

Starting Setup Utility (BIOS) ..................................................................................................... 69

Updating the BIOS ................................................................................................................. 69

Determining the BIOS version ................................................................................... 69

Downloading a BIOS update .................................................................................... 70

Using System Diagnostics ........................................................................................................ 70

7 Backing up, restoring, and recovering ............................................................................ 72

Creating recovery media and backups ..................................................................................... 72

Creating recovery media .......................................................................................... 73

Restore and recovery .............................................................................................................. 74

Using Windows Refresh for quick and easy recovery ................................................... 76

Remove everything and reinstall Windows ................................................................. 76

Recovering using HP Recovery Manager .................................................................... 77

What you need to know ............................................................................ 77

Using the recovery partition to recover a minimized image (select models

only) ....................................................................................................... 77

Using recovery media to recover ................................................................ 78

Changing the computer boot order ............................................................. 78

Removing the recovery partition ................................................................................ 78

8 Power cord set requirements .......................................................................................... 80

Requirements for all countries .................................................................................................. 80

Requirements for specific countries and regions ......................................................................... 81

9 Recycling ........................................................................................................................ 83

Index ................................................................................................................................. 84

vii

viii

1 Product description

Category Description AMD

UMA

HP Pavilion G6 Notebook PC √

Processors

AMD C60 1.333 GHz/1.0 GHz, 1 MB L2 cache, 10666 MHz), Dual

9 W

AMD E300 (1.3 GHz, 1 MB L2 cache, 10666 MHz), Dual 18 W √

Chipset AMD A50M FCH √

Graphics AMD Radeon HD 6290 √

AMD Radeon HD 6310 √

Panel 39.6-cm (15.6-in) HD LED BrightView (1366 x 768) √

16:9 wide aspect ratio √

Memory 1 customer-accessible/upgradable SODIMM slots:

Supports up to 4GB of system memory in the following configurations:

Hard drives Supports the following 7.0/9.5 mm, 6.35-cm (2.5 in) SATA hard

DDR3-10666 MHz Single Channel Support (DDR3L-1600/

●

DDR3-1333 downgrade to 1066)

4096 MB (4096 MB × 1) √

●

2048 MB (2048 MB × 1) √

●

drives:

√

Optical drives 12.7 mm (0.50-in) fixed SATA tray load √

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive √

Supports Zero-Power ODD √

Webcam HP TrueVision HD camera (1280x720 by 30 frames per second), fixed

Audio High-definition audio supports:

Ethernet Integrated 10/100 network interface card (NIC) √

320 GB, 5400 rpm √

●

angle, with activity light and single digital microphone

Microsoft® premium requirements with HP Altec Lansing speakers (2)

SRS Premium Sound technology

√

Category Description AMD

UMA

Integrated wireless local area network (WLAN) options by way of

wireless module and 1wireless antennas built into display assembly

Supports the following WLAN formats:

(802.11b/g/n)

External media card Digital Media Slot supporting SD, SDHC, SDXC (UHS104 compliant),

and MMC

Internal card One half-size Mini Card slot for WLAN √

Ports Audio-in (digital microphone) √

Audio-out (stereo headphone) √

Hot plug/unplug with auto-detect for correct output to wide-aspect vs.

standard aspect video

RJ-45 (Ethernet) √

Three USB 2.0 ports √

VGA (Dsub 15-pin) supporting the following:

2048 x 1536 external resolution @ 75 Hz

●

2048 x 1536 external resolution @ 85 Hz

●

AC Smart Pin adapter √

√

Keyboard/pointing devices

TouchPad with 2 buttons (multitouch gestures, 2-finger scrolling, pinch

Power requirements 6-cell, 2.22 Ah, 47 Wh battery √

Batteries support fast charge √

65 W AC Smart adapter with localized cable plug support (1 M power

Security Security Lock √

Operating system Preinstalled:

Windows 8® Standard (64 bit) √

Serviceability End-user replaceable parts:

AC adapter √

Battery (system) √

Hard drive √

Memory module √

39.62-cm (15.6-in), full-size, textured keyboard √

zoom, and taps enabled as default)

cord)

√

2 Chapter 1 Product description

Category Description AMD

UMA

Optical drive √

WLAN cards √

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

A list displays all the devices installed in your computer.

Locating software

To find out what software is installed on your computer, from the Start screen, right-click using the

▲

mouse or swipe from the top of the TouchPad to display the apps and then select the All apps icon.

Right side

Component Description

(1) Optical drive Reads and writes to an optical disc.

(2) Optical drive light

(3)

Green or Amber: The optical drive is being accessed.

●

Optical drive eject button

USB 2.0 port Connects an optional USB device.

Off: The optical drive is idle.

●

Optical drive eject button releases the disc tray.

4 Chapter 2 External component identification

Component Description

(4)

(5)

Left side

Power connector Connects an AC adapter.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Component Description

(1)

(2) Vents (2) Enable airflow to cool internal components.

(3)

(4)

(5)

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

RJ-45 (network) jack Connects a network cable.

USB 2.0 (2) Connects an optional USB device.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Left side

Component Description

Front

(6)

(7) Digital Media slot Supports the following digital media card formats:

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

Secure Digital High Capacity (SDHC) Memory Card

●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

MultiMediaCard (MMC)

●

Component Description

Speakers (2) Produce sound.

6 Chapter 2 External component identification

Display

Component Description

(1) WLAN antennas (1)* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) Internal microphone (1) Records sound.

(3) Webcam Records video, captures still photographs, and allows video

conferences and online chat by means of streaming video.

To use the webcam, from the Start screen type, c, and then select

CyberLink YouCam from the list of apps.

(4) Webcam light On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Display

Top

TouchPad

Component Description

(1) TouchPad light

(2) TouchPad on/off button Turns the TouchPad on or off.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) TouchPad zone Moves the on-screen pointer and selects or activates items on

(5) Right TouchPad button Functions like the right button on an external mouse.

Amber: The TouchPad is off.

●

Off: The TouchPad is on .

●

the screen.

NOTE: The TouchPad also supports Edge-swipe gestures.

8 Chapter 2 External component identification

Lights

Component Description

(1) TouchPad light

(2) Caps lock light White: Caps lock is on, which switches the keys to all capital

(3)

(4)

Power light

Wireless light

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

letters.

White: The computer is on.

●

Blinking white: The computer is in the Sleep state, which

●

is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

White: An integrated wireless device, such as a wireless

●

local area network (WLAN) device, is on.

Amber: All wireless devices are off.

●

Top

Button

Component Description

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep (disabled by default).

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

1. From the Start screen, type power.

2. Select Settings, and then select Power options.

10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2)

(3)

(4) Action keys Execute frequently used system functions.

Windows logo key Displays the Windows Start menu.

Windows applications key Displays a shortcut menu for items beneath the cursor.

Top

Bottom

Component Description

(1) Battery bay Holds the battery.

(2) Vents (5) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically

to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3)

(4)

Battery release latch Releases the battery from the battery bay.

Wireless compartment, memory module compartment, solid-state drive (SSD)/hard drive bay. Also allows access to keyboard, and optical disk drive (ODD).

The service door provides access to the keyboard, ODD, SSD/hard drive bay, wireless compartment and memory module compartment.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.

12 Chapter 2 External component identification

3 Illustrated parts catalog

Serial number location

When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer.

Component Description

(1) Product name The name affixed to the front of the computer.

(2) Serial number (s/n) An alphanumeric identifier that is unique to each product.

(3) Product number (p/n) This number provides specific information about the product’s

hardware components. The product number helps a service technician to determine what components and parts are needed.

(4) Warranty period The duration of the warranty period for the computer.

(5) Model description (select models only) An alphanumeric identifier used to locate documents, drivers, and

support for the computer.

Serial number location

Computer major components

14 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly:

NOTE: For more information on the display assembly internal component spare part

information, see

(2) Keyboard (includes keyboard cable):

(3) Top cover (includes TouchPad board):

(4) Power connector (includes cable) 640891-001

(5) USB board 640883-001

(6) Power button board 640884-001

For use in charcoal grey computer models 639512-001

●

For use in Pacific blue Compaq computer models only 701769-001

●

For use in black HP computer models only 707798-001

●

For use in the United States, Black (Windows 8) 698694-001

●

For use in Canada (French), Black (Windows 8) 698694-DB1

●

For use in charcoal grey HP computer models 701883-001

●

For use in Pacific blue Compaq computer models 701884-001

●

For use in charcoal grey computer models 639532-001

●

Display assembly components on page 17.

(7) System board (includes replacement thermal material):

(8) Fan/heat sink assembly (includes replacement thermal material):

(9) Speaker assembly (includes cable) 639573-001

(10) RTC battery (includes mounting adhesive) 449137-001

(11) Optical drive activity board 640883-001

(12) TouchPad button board 640885-001

(13) Base enclosure 701881-001

(14) WLAN module

(15) Optical drive cable 640886-001

(16) Memory modules (1333 MHz, DDR3)

For use in AMD E300 UMA computer models 701764-501

●

For use in AMD C60 UMA computer models 701765-501

●

For use in AMD A50M UMA computer models 657145-001

●

Ralink RT5390R 802.11 b/g/n 1×1 WiFi 691415-001

●

4 GB PC3 10600 1333 MHz shared 641369-001

●

(17) Hard drive connector cable 644525-001

2 GB PC3 10600 1333 MHz shared 652972-001

●

Computer major components

Item Description Spare part number

(18) Hard drive

Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives:

(19) Optical drive (select models only) (includes optical drive bezel and bracket)

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001

(20) Battery

(21) Service door (included in plastics kit) 640889-001

Rubber Kit (not illustrated, includes bumper and rubber feet) 639572-001

320 GB, 7200 rpm 634862-001

●

Hard Drive Hardware Kit (not illustrated, includes bracket and screws). 640878-001

●

6-cell Li-lon, 2.20 Ah, 47 Wh 593553-001

●

16 Chapter 3 Illustrated parts catalog

Display assembly components

Item Description Spare part number

(1) Display bezel

(2) Webcam module (high definition) 708150-001

(3) 39.6-cm (15.6-in) high-definition, BrightView LED display panel 641663-001

(4) Display hinges 639511-001

(5) Display hinge covers 640887-001

(6) Display cable 639510-001

(7) Wireless antenna (includes wireless antenna transceivers and cable) 639499-001

Black 639509-001

●

For use in Compaq computer models 701766-001

●

For use in HP computer models 701882-001

●

Display assembly components

Item Description Spare part number

701878-001

(8) Display back cover (includes logo):

Display Screw Kit (not illustrated) 640881-001

Display Rubber Kit (not illustrated, includes display bumper strips) 640882-001

For use in charcoal grey computer models 639501-001

●

For use in Pacific blue Compaq computer models 701880-001

●

For use in black HP computer models 701879-001

●

18 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive

Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives:

Hard Drive Hardware Kit (not illustrated, includes bracket and screws) 640878-001

(2) Optical drive (select models only), (12.7 mm, SATA, fixed, includes bezel and bracket)

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001

320 GB, 7200 rpm 634862-001

●

Mass storage devices

Miscellaneous parts

Description Spare part number

AC adapters

65 W AC adapter 609939-001

●

Power cord, AC, 3 wire, black, 1.83-m 490371-001

Thermal pads kit 634366-001

Screw kit

Phillips 2.0 x 2.0 (pan head) screw

●

Phillips 3.0 x 1.5 screw

●

Phillips 3.0 x 2.0 screw

●

Phillips 3.0 x 3.0 screw

●

Phillips 4.0 x 2.0 (captive) screw

●

Phillips 6.0 x 2.5 screw

●

Phillips 10.0 x 2.0 (captive) screw

●

640879-001

20 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

449137-001 RTC battery (includes mounting adhesive)

490371-001 Power cord, AC, 3 wire, black, 1.83-m

593553-001 Battery, 6-cell, 2.20 Ah, 47 Wh

609939-001 65 W AC adapter

634366-001 Thermal pads kit

634862-001 320 GB, 7200 rpm, 7.0 mm, 6.35 cm (2.5 in) SATA hard drive

639499-001 Wireless antenna (includes wireless antenna transceivers and cable)

639501-001 Display back cover (includes logo) for use in Charcoal Grey computer models

639509-001 Display bezel, Black

639510-001 Display cable

639511-001 Display hinges

639512-001 39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Charcoal Grey

computer models

639532-001 Top cover (includes TouchPad board) for use in Charcoal Grey computer models

639572-001 Rubber Kit (includes bumper and rubber feet)

639573-001 Speaker assembly (includes cable)

640878-001 Hard Drive Hardware Kit (includes bracket and screws)

640879-001 Screw Kit

640881-001 Display Screw Kit

640882-001 Display Rubber Kit, Black (includes display bumper strips)

640883-001 USB board

640884-001 Power button board

640885-001 TouchPad button board (includes bracket and cable)

640886-001 Optical drive board

640887-001 Display hinge covers

640889-001 Plastics Kit (includes service door)

640891-001 Power connector (includes cable)

641369-001 4 GB memory PC3 12800 1600 Mhz Shared

641663-001 39.6 cm (15.6-in) high-definition, BrightView LED display panel

644525-001 Hard drive connector board

652972-001 2 GB memory PC3 12800 1600 Mhz Shared

Sequential part number listing

Spare part number Description

657145-001 Fan/heat sink assembly (includes replacement thermal material) for use in AMD A50M UMA

computer models

660833-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive

691415-001 WLAN 802.11 BGN RA HMC 1x1

698694-001 Keyboard for use in the United States

698694-DB1 Keyboard for use in Canada

701764-501 System board E300 UMA Windows 8 standard

701765-501 System board C60 UMA Windows 8 Standard

701766-001 Display bezel (Compaq)

701769-001 Display (Compaq)

701878-001 Antenna

701879-001 Back cover charcoal gray HP

701880-001 Back cover Pacific blue Compaq

701881-001 Base enclosure

701882-001 Display bezel HP

701883-001 Top cover charcoal gray HP

701884-001 Top cover Pacific blue Compaq

707798-001 Display

708150-001 Webcam

708151-001 Display cable

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

The following tools are needed to complete the removal and replacement procedures:

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

Before disassembly or assembly procedures, review and adhere to all service considerations.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Preliminary replacement requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.

An electronic device exposed to ESD might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive

●

foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

●

and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe

●

materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and

●

Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

26 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps

●

with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Serial number

The serial number label, located in the battery bay of the computer, provides important information that you may need when contacting technical support.

(1) Product name (4) Warranty period

(2) Serial number (5) Model description

(3) Product number

28 Chapter 4 Removal and replacement procedures

Computer feet

Description Spare part number

Rubber Feet Kit 639572-001

The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below.

Component replacement procedures

Battery

Description Spare part number

6 cell, 2.20 Ah, 47 Wh 593553-001

Before disassembling the computer:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on

the computer, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet

and then disconnecting the AC adapter from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

3. Pivot the battery (2) upward and lift it out of the computer (3).

To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge downward until the battery is seated. The battery release latch automatically locks the battery into place.

30 Chapter 4 Removal and replacement procedures

Service door

Description Spare part number

Plastics Kit (contains only the service door) 640889-001

Before removing the service door, remove the battery (see Battery on page 30).

1. Position the computer upside down, with the front toward you.

2. Loosen the two Phillips 4.0 x 2.0 captive screws (1) that secure the service door to the computer.

3. Remove the service door (2).

Reverse this procedure to install the service door.

Component replacement procedures

Hard drive

NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The

hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit.

Description Spare part number

Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives:

320 GB, 7200 rpm 634862-001

Hard Drive Hardware Kit (not illustrated, includes connector, bracket, and screws) 640878-001

Before removing the hard drive, remove the following components:

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the hard drive:

1. Use the rubber tab on the hard drive bracket (1) to move the hard drive to the left and disconnect

it from the hard drive adapter.

2. Lift the hard drive (2) out of the hard drive bay.

3. To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure the

hard drive bracket to the hard drive.

32 Chapter 4 Removal and replacement procedures

4. Pull the bracket (2) straight up to remove it from the hard drive.

5. To replace the hard drive adapter, remove the Phillips pan head 2.0 x 2.0 screw (1), and then

disconnect the adapter from the system board at the outside edge (2).

6. Then lift the adapter out at a 45-degree angle (3).

Reverse this procedure to install the hard drive.

Component replacement procedures

Optical drive

NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.

Description Spare part

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001

Before removing the optical drive:

number

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the optical drive:

1. Remove the Phillips 6.0 x 2.5 screw (1) that secures the optical drive to the computer.

2. Insert a straightened paper clip (2), into the release access opening in the bezel, and then press

inward.

3. Grasp the bezel and slide the optical drive out of the computer (3).

4. To replace the optical drive bracket, position the optical drive with the optical drive bracket

toward you.

5. Remove the two Phillips 3.0 x 2.0 screws (1) that secure the optical drive bracket to the optical

drive.

34 Chapter 4 Removal and replacement procedures

6. Remove the optical drive bracket (2).

Reverse the above procedure to reassemble and install the optical drive.

Component replacement procedures

WLAN module

Description Spare part

Ralink RT5390R 802.11 b/g/n 1×1 WiFi 691415-001

Before removing the WLAN module, remove the following components:

number

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the WLAN module:

1. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless

module.

2. Remove the two Phillips 3.0 x 2.0 screws (3) that secure the WLAN module to the computer. (The

edge of the module opposite the slot rises away from the computer.)

3. Remove the WLAN module (4) by pulling it away from the slot at an angle.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

NOTE: WLAN modules are designed with a notch (5) to prevent incorrect insertion into the

WLAN module slot.

Reverse this procedure to install a WLAN module.

36 Chapter 4 Removal and replacement procedures

Memory module

Description Spare part number

4 GB PC3 12800 16000 MHz shared 641369-001

2 GB PC3 12800 16000 MHz shared 652972-001

Before removing the memory module, remove the following components:

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The edge of the module opposite the slot rises away from the computer.)

2. Remove the module (2) by pulling it away from the slot at an angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the

memory module slot.

Reverse this procedure to install a memory module.

Component replacement procedures

RTC battery

Description Spare part number

RTC battery (includes mounting adhesive) 449137-001

Before removing the RTC battery, remove the following components:

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the RTC battery:

1. Use a sharp, nonconductive tool to release the clip (1) that secures the battery to the system

board.

2. Lift the battery (2) out of the computer.

Reverse this procedure to install the RTC battery.

38 Chapter 4 Removal and replacement procedures

Keyboard

Description Spare part number

For use in the United States, Black 698694-001

For use in French Canada, Black 698694-DB1

Before removing the keyboard, remove the following components:

1. Battery (see

2. Service door (see

Battery on page 30)

Service door on page 31)

Remove the keyboard:

1. Remove the Phillips 4.0 x 2.5 screw (1) in the WLAN module bay that secures the keyboard to

the computer.

2. Using a thin, flat-bladed screwdriver, gently pry loose the three snaps (2) inside the battery bay to

release the top edge keyboard tabs.

3. Turn the computer right-side up, with the front toward you.

4. Open the computer as far as possible.

5. Lift the rear edge of the keyboard, and then tilt the keyboard forward onto the palm rest.

6. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and

then disconnect the keyboard cable (2) from the system board.

Component replacement procedures

7. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

40 Chapter 4 Removal and replacement procedures

Top cover

Description Spare part number

For use in charcoal grey computer models 639532-001

For use in Pacific blue Compaq computer models 701884-001

For use in black HP computer models 701883-001

Before removing the top cover, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. WLAN module (see

6. Memory module (see

7. Keyboard (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32).

Optical drive on page 34).

WLAN module on page 36).

Memory module on page 37).

Keyboard on page 39).

Remove the top cover:

1. Turn the computer right-side up, with the front toward you, and open the computer as far as

possible.

2. Release the three ZIF connectors (1) to which the ZIF cables are attached and disconnect the USB

cable (2), TouchPad cable (3), and power button cable (4) from the system board. Pull (5) to the right.

Component replacement procedures

3. Remove the 6 Phillips 4.0 x 2.5 screws that secure the top cover to the computer.

4. Close the computer and turn it upside down, with the front toward you.

5. Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the

optical drive bay, and ten Phillips 6.0 x 2.5 on the base enclosure.

NOTE: The four screws along the front edge also serve to secure the speakers inside the base

enclosure.

42 Chapter 4 Removal and replacement procedures

6. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure.

Remove the top cover (2).

NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part.

Reverse this procedure to install the top cover.

Component replacement procedures

Power button board

Description Spare part number

Power button board 640884-001

Before removing the power button board, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. WLAN module (see

6. Memory module (see

7. Keyboard (see

8. Top cover (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

WLAN module on page 36).

Memory module on page 37)

Keyboard on page 39)

Top cover on page 41)

Remove the power button board:

1. Turn the top cover upside down with the rear edge toward you.

2. Remove the Phillips 3.0 x 2.0 screw (1) that secures the power button board to the top cover.

3. Lift up and remove the power button board (2).

Reverse this procedure to install the power button board.

44 Chapter 4 Removal and replacement procedures

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 639573-001

Before removing the speaker assembly, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. Keyboard (see

6. Top cover (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

Keyboard on page 39)

Top cover on page 41)

Remove the speaker assembly:

1. Disconnect the speaker cable (1) from the system board and lift the speaker cable carefully from

the notches (2).

2. Lift up and remove the speakers (3).

Reverse this procedure to install the speaker assembly.

Component replacement procedures

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket and cable) 640885-001

Before removing the TouchPad button board, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. Keyboard (see

6. Top cover (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

Keyboard on page 39)

Top cover on page 41)

Remove the TouchPad button board:

1. Release the ZIF connector (1) to which the TouchPad button board cable is attached, and then

disconnect the cable (2) from the TouchPad.

2. Remove the screw (3).

3. Remove the TouchPad button board (4).

Reverse the above procedure to reassemble and install the TouchPad button board.

46 Chapter 4 Removal and replacement procedures

USB board

Description Spare part number

USB board 640883-001

Before removing the USB board, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. Keyboard (see

6. Top cover (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

Keyboard on page 39)

Top cover on page 41)

Remove the USB board:

1. Position the computer right-side up, with the right side toward you.

2. Release the clips (1) that secure the USB board to the base enclosure.

3. Lift the USB board (2) straight up to remove it from the computer.

Reverse this procedure to install the USB board.

Component replacement procedures

Security cable lock

NOTE: The security cable lock is included with the base enclosure, spare part number 701881-001.

Before removing the security cable lock, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. Keyboard (see

6. Top cover (see

Remove the security cable lock:

1. Remove the two Phillips 4.0 x 2.5 screws that secure the security lock to the base enclosure.

2. Lift the security lock straight up to remove it from the computer.

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

Keyboard on page 39)

Top cover on page 41)

Reverse this procedure to install the security cable lock.

48 Chapter 4 Removal and replacement procedures

Power connector

Description Spare part number

Power connector (includes cable) 640891-001

Before removing the power connector cable, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. Keyboard (see

6. Top cover (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

Keyboard on page 39)

Top cover on page 41)

Remove the power connector:

1. Turn the computer right-side up, with the right side toward you.

2. Disconnect the power connector cable (1) from the system board.

3. Lift the power connector (2) from the clips built into the base enclosure.

Reverse this procedure to install the power connector.

Component replacement procedures

Display assembly

Description Spare part number

39.6-cm (15.6-in) High Definition (HD), LED BrightView display assembly:

For use in charcoal grey computer models 639512-001

●

For use in Pacific blue computer models 701769-001

●

For use in black computer models 707798-001

●

LCD rubber kit 640882-001

●

Display hinges 639511-001

●

Display hinge covers 640882-001

●

Before removing the display assembly, remove the following components:

1. Battery (see

2. Service door (see

3. Optical drive (see

4. WLAN module (see

5. Keyboard (see

6. Top cover (see

7. USB board (see

Battery on page 30)

Service door on page 31)

Optical drive on page 34)

WLAN module on page 36)

Keyboard on page 39)

Top cover on page 41)

USB board on page 47)

Remove the display assembly:

1. Turn the computer right-side up, with the front toward you.

2. Open the computer as far as possible.

3. Disconnect the display panel cable (1) from the system board and remove it from its routing

channel.

4. Pull the antenna cables through the opening in the base enclosure (2), and then disengage the

cables from the clip in the routing channel leading to the display hinge.

CAUTION: Support the display assembly when removing the display screws in the following

steps. Failure to support the display assembly can result in damage to the assembly and other components.

5. Remove the five Phillips 6.0 x 2.5 screws (3) that secure the display assembly to the computer.

50 Chapter 4 Removal and replacement procedures

6. Lift the display panel (4) straight up to remove it.

Reverse this procedure to install the display assembly.

7. To replace any of the display assembly internal components, remove the following screw covers

and screws:

(1) Two screw covers on the display bezel bottom edge

(2) Two Phillips 4.0 x 2.5 screws

The display screw covers are included in the Display Rubber Kit, spare part number 640882-001.

Component replacement procedures

8. Flex and lift up on the inside edges of the bezel on the left side (1), the top and bottom (2), and

the right side (3) until the bezel disengages from the display back cover.

9. Remove the display bezel (4).

Reverse this procedure to install the display bezel.

10. To replace the webcam module, lift the webcam module as far from the display enclosure as the

webcam module cable allows.

52 Chapter 4 Removal and replacement procedures

11. Disconnect the webcam module cable (1) from the webcam module, and then remove the

webcam module (2). The webcam module is available using spare part number 708150-001.

Reverse this procedure to install the webcam module.

12. To replace the display hinge covers, remove the three Phillips 4.0 x 2.5 screws (1) that secure the

covers to the display enclosure.

Component replacement procedures

13. Remove the display hinge covers (2). The display hinge covers are available using spare part

number 640887-001.

Reverse this procedure to install the display hinge covers.

14. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display

panel to the display enclosure.

54 Chapter 4 Removal and replacement procedures

15. Remove the display panel (2) from the display enclosure. The display panel is available using the

spare part number 641663-001.

Reverse this procedure to install the display panel.

16. To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure each

hinge to the display panel.

17. Remove the display hinges (2) from the display panel. The display hinges are available using

spare part number 639511-001.

Reverse this procedure to install the display hinges.

18. To replace the wireless antenna transceivers, lift up on the silver transceiver (1), and then release

the adhesive material from the display cover.

Component replacement procedures

19. Lift up to remove the antenna transceivers (2). The wireless antenna transceivers and cable are

available using spare part number 639499-001 or 701878-001.

Reverse this procedure to install the display wireless antenna transceivers.

20. To remove the display cable from the display panel, lift the tape (1), and disconnect the cable

(2). Then, gently peel the cable away from the display panel (3).

Reverse this procedure to install the display panel.

56 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and

replacement thermal material.

Description Spare part number

For use in AMD E300 UMA computer models 701764-501

For use in AMD C60 UMA computer models 701765-501

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

Memory modules (see

●

WLAN module (see

●

Memory module on page 37)

WLAN module on page 36)

Before removing the system board, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. WLAN module (see

6. Memory module (see

7. Keyboard (see

8. Top cover (see

9. USB board (see

10. Display assembly (see

11. Power connector (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

WLAN module on page 36)

Memory module on page 37)

Keyboard on page 39)

Top cover on page 41)

USB board on page 47)

Display assembly on page 50)

Power connector on page 49)

Remove the optical drive connector board:

1. Turn the computer right-side up, with the front toward you.

2. Remove the three Phillips 4.0 x 2.5 screws (1) that secure the optical drive connector board to the

computer.

Component replacement procedures

3. Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from the

system board.

Reverse this procedure to install the optical drive connector board.

4. Remove the three Phillips 3.0 x 2.0 screws (1) that secure the system board to the computer.

5. Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle.

For AMD computer models, see the following image.

When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

Fan/heat sink assembly (see

●

Fan/heat sink assembly on page 60)

58 Chapter 4 Removal and replacement procedures

Reverse the disassembly procedure to install the system board.

Component replacement procedures

Fan/heat sink assembly

NOTE: The fan/heat sink assembly includes replacement thermal material.

Description Spare part number

For use in AMD A50M UMA computer models 657145-001

Thermal material 634366-001

Before removing the fan/heat sink assembly, remove the following components:

1. Battery (see

2. Service door (see

3. Hard drive (see

4. Optical drive (see

5. WLAN module (see

6. Memory module (see

7. Keyboard (see

8. Top cover (see

9. USB board (see

10. Display assembly (see

11. Power connector (see

12. System board (see

Battery on page 30)

Service door on page 31)

Hard drive on page 32)

Optical drive on page 34)

WLAN module on page 36)

Memory module on page 37)

Keyboard on page 39)

Top cover on page 41)

USB board on page 47)

Display assembly on page 50)

Power connector on page 49)

System board on page 57)

Remove the fan/heat assembly (fan/heat sink appearance may vary):

NOTE: Steps 1 through 5 apply only to computer models equipped with Intel processors.

1. Turn the system board right-side up, with the front toward you.

2. Disconnect the fan cable from the system board (1).

3. Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system

board.

4. Follow the sequence embossed on heat sink to loosen the five Phillips 10.0 x 2.0 captive screws

(3) that secure the fan/heat sink assembly to the system board.

NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink

assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.

60 Chapter 4 Removal and replacement procedures

5. Remove the fan/heat sink assembly by lifting it straight up.

NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors.

6. Turn the system board right-side up, with the front toward you.

7. Disconnect the fan cable from the system board (1).

8. Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system

board.

NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink

assembly and system board components, it might be necessary to move the fan/heat sink assembly from side to side to detach the assembly.

9. Follow the sequence embossed on the heat sink to loosen the six Phillips 10.0 x 2.0 captive

screws (3) that secure the fan/heat sink assembly to the system board.

Component replacement procedures

10. Remove the fan/heat sink assembly (4) by lifting straight up.

Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the fan/heat sink assembly at locations (3) and (5), and from the processor (4). Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.

NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board,

and processor spare part kits.

The following illustration shows the locations for thermal material on systems with AMD processors.

After applying fresh thermal paste to the components, reverse the above procedure to install the fan/ heat sink assembly.

62 Chapter 4 Removal and replacement procedures

Component replacement procedures

5 Specifications

Computer specifications

Dimensions

Depth 24.5 cm (9.6 in)

Width 37.4 cm (14.7 in)

Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in)

Weight (lowest weight configuration) < 2.5 kg (5.5 lbs)

Input power

Operating voltage 18.5 V dc @ 3.5 A - 65W

Operating current 3.5 A

Temperature

Operating 5°C to 35°C (41°F to 95°F)

Nonoperating -20°C to 60°C (-4°F to 140°F)

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m (-50 ft to 10,000 ft)

Nonoperating -15 m to 12,192 m (-50 ft to 40,000 ft)

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this

range of temperatures.

64 Chapter 5 Specifications

39.6-cm (15.6-in) display specifications

Dimensions

Height 21.0 cm (8.27 in)

Width 35.9 cm (14.1 in)

Diagonal 39.6 cm (15.6)

Number of colors Up to 16.8 million

Contrast ratio 300:1 (typical)

Brightness 200 cd/m2 (typical)

Pixel resolution

Pitch 0.259 × 0.259 mm

Format 1280 × 800; HD: 1366 × 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 4.0 W

Viewing angle ±40° horizontal, +120/-40° vertical (typical)

39.6-cm (15.6-in) display specifications

Hard drive specifications

320 GB*

Dimensions

Height 9.5 mm / 7 mm

Width 70 mm

Weight 101 g

Interface type SATA

Transfer rate 100 MB/sec

Security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms

Average 12.0 ms

Maximum 22.0 ms

Logical blocks 625,142,448

Disc rotational speed 7200 rpm

Operating temperature 5°C to 55°C (41°F to 131°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

66 Chapter 5 Specifications

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications

Applicable disc

Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED

MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (PhotoCD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM

Random access time

DVD < 230 ms

CD < 175 ms

Cache buffer 2 MB

Data transfer rate

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications

68 Chapter 5 Specifications

6 Using Setup Utility (BIOS) and

System Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

Starting Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and then tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on

your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

70 Chapter 6 Using Setup Utility (BIOS) and System Diagnostics

To start System Diagnostics:

1. Turn on or restart the computer, quickly press esc, and then press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Using System Diagnostics

7 Backing up, restoring, and

recovering

Your computer includes tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

Creating recovery media and backups

●

Restoring and recovering your system

●

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more

details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.

For additional information , select the HP Support Assistant app on the Start screen, select My

computer, and then select User guides.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create recovery media. This step creates a backup of

the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

Recovery media you create will provide the following recovery options:

System Recovery—Reinstalls the original operating system and the programs that were

●

installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers

●

and software, but not other software applications.

Factory Reset—Restores the computer to the state its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

72 Chapter 7 Backing up, restoring, and recovering

See Creating recovery media on page 73

2. As you add hardware and software programs, create system restore points. A system restore point

is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

Creating recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

Only one set of Recovery media can be created. Handle these recovery tools carefully, and keep

●

them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the blank USB flash drive or the number of blank DVD discs that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability,

●

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you

●

would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical

go to drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

http://www.hp.com/go/contactHP. For worldwide support,

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

Creating recovery media and backups

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.

●

HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you ever need to recover the system, see

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore

●

your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

If you need to correct a problem with a preinstalled application or driver, use the Drivers and

●

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions.

If you want to restore the system to a previous state without losing any personal information,

●

Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

Recovering using HP Recovery Manager on page 77.

If you want a quick and easy way to recover the system without losing your personal information,

●

settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See

If you want to reset your computer to its original state, Windows provides an easy way to remove

●

all personal data, apps, and settings, and reinstall Windows.

For more information, see

If you want to reset your computer using a minimized image, you can choose the HP Minimized

●

Image Recovery option from the recovery partition (select models only) or recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 77.

74 Chapter 7 Backing up, restoring, and recovering

Using Windows Refresh for quick and easy recovery on page 76.

Remove everything and reinstall Windows on page 76.

If you want to recover the computer's original factory partitioning and content, you can choose the

●

System Recovery option from the Recovery media. For more information, see

Recovering using HP

Recovery Manager on page 77.

If you have replaced the hard drive, you can use the Factory Reset option of Recovery media to

●

restore the factory image to the replacement drive. For more information, see

Recovering using HP

Recovery Manager on page 77.

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

●

offers the Remove Recovery Partition option.

For more information, see

Removing the recovery partition on page 78.

Restore and recovery

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and follow the

on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and follow the on-screen instructions.

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

76 Chapter 7 Backing up, restoring, and recovering

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the

on-screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using the recovery media you created, you can choose from one of the following recovery options:

System Recovery—Reinstalls the original operating system, and then configures the settings for the

●

programs that were installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and

●

software, but not other software applications.

Factory Reset—Restores the computer to the state its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The recovery partition (select models only) allows Minimized Image Recovery.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

Recovery through HP Recovery Manager should be used as a final attempt to correct computer

●

issues.

Recovery media must be used if the computer hard drive fails.

●

To use the Factory Reset or System Recovery options, you must use recovery media.

●

If the recovery media does not work, you can obtain recovery media for your system from the HP

●

website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data.

Before beginning recovery, back up any personal data you wish to retain.

http://www.hp.com/go/contactHP. For worldwide support, go

Using the recovery partition to recover a minimized image (select models only)

The recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

Restore and recovery

To start HP Recovery Manager from the recovery partition:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select HP Recovery Manager, and follow the on-screen instructions.

Using recovery media to recover

You can use recovery media to recover the original system. This method can be used if your system does not have an recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the first recovery disc you created into the optical drive on your computer or into an optional

external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 78.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the recovery media you created.

2. Restart the computer.

3. Press and hold esc while the computer is restarting, and then press f9 for boot options.

4. Select the optical drive or USB flash drive you want to boot from.

5. Follow the on-screen instructions.

Removing the recovery partition

HP Recovery Manager software allows you to remove the recovery partition to free up hard drive space.

IMPORTANT: Removing the recovery partition means you can no longer use Windows Refresh, the

Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create recovery media before removing the Recovery partition to ensure you have recovery options; see

78 Chapter 7 Backing up, restoring, and recovering

Creating recovery media on page 73.

Follow these steps to remove the recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.

Restore and recovery

8 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for

●

evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating

●

of 125 or 250 V ac, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320

●

Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

80 Chapter 8 Power cord set requirements

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance

coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole

grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the

Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler

and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number

must be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,

cable, and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V

ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or

1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

82 Chapter 8 Power cord set requirements

9Recycling

When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

For more information about recycling programs, see the HP website at

www.hp.com/recycle.

Index

AC adapter, spare part numbers

action keys

identifying 11

antenna

removal 55

spare part number 17 audio, product description 1 audio-in (microphone) jack 5 audio-out (headphone) jacks 6

back up

personal files 73 backups 72 base enclosure, spare part

number 15

battery

removal 30

spare part numbers 16, 30 battery bay 12 battery release latch 12 bezel

spare part number 17, 52 BIOS

determining version 69

downloading an update 70

updating 69 Blu-ray Disc ROM and DVD±R/RW

SuperMulti Double-Layer Drive

removal 34 boot order

changing HP Recovery

Manager 78

buttons

optical drive eject 4

power 10

cables, service considerations 24 camera module

removal 53

spare part number 53 camera, product description 1

caps lock light, identifying 9 chipset, product description 1 components

bottom 12 buttons 10 display 7 front 4, 6 left side 5 right side 4 top 8

computer feet

locations 29

spare part number 29 computer reset 76 computer specifications 64 connector, power 5 connectors, service

considerations 24

deleted files

restoring 74 Digital Media Slot, identifying 6 diskette drive, precautions 24 display assembly

removal 50

spare part number 15, 50 display back cover, spare part

number 18

display bezel

illustrated 17

spare part number 17, 52 display cable, spare part number

display components

illustrated 17

spare part numbers 17 display enclosure, illustrated 17 display hinge kit, spare part

number 17

display hinges

removal 55

spare part number 55 display panel

illustrated 17

product description 1 removal 55 spare part number 17, 55

Display Rubber Kit, spare part

number 18

Display Screw Kit, spare part

number 18 display specifications 65 drives, preventing damage 24 DVD±RW and CD-RW Combo

Drive

removal 34

DVD±RW and CD-RW SuperMulti

Double-Layer Combo Drive

precautions 24 spare part numbers 19, 34 specifications 67

electrostatic discharge 25 esc key, identifying 11 Ethernet, product description 1 external media cards, product

description 2 external monitor port 5

fan/heat sink assembly

removal 60 spare part number 15, 60

feet

locations 29 spare part number 29

front components 4

graphics, product description 1 grounding equipment and

methods 27

hard drive

precautions 24 product description 1 removal 32

84 Index

spare part numbers 16, 19,

specifications 66 hard drive bay, identifying 12 Hard Drive Hardware Kit, spare

part number 19

HP Recovery Manager 77

correcting boot problems 78

starting 78 HP Recovery media

creating 73

recovery 78 HP Recovery partition 78

recovery 77

removing 78

integrated webcam light,

identifying 7

internal microphone, identifying 7

jack

audio-in (microphone) 5 jacks

audio-out (headphone) 6

network 5

RJ-45 (network) 5

keyboard

product description 2

removal 39

spare part numbers 15, 39 keys

action 11

esc 11

Windows applications 11

Windows logo 11

latch, battery release 12 lights

caps lock 9

optical drive 4

power 9

TouchPad 9

webcam 7

wireless 9

mass storage devices, spare part

numbers 19

memory module

product description 1 removal 37 spare part numbers 15, 37

memory module compartment,

identifying 12

minimized image

creating 77

minimized image recovery 77

network jack, identifying 5

operating system, product

description 2

optical drive

precautions 24 product description 1 removal 34 spare part numbers 16, 19,

specifications 67

optical drive board

spare part number 15

optical drive eject button,

identifying 4 optical drive light, identifying 4 optical drive, identifying 4 original system recovery 77

packing guidelines 26 plastic parts 23 pointing device, product

description 2 ports

external monitor 5 product description 2 USB 4

power button board

removal 44

spare part number 15, 44 power button, identifying 10 power connector

spare part number 15

power connector cable

removal 49

spare part number 49 power connector, identifying 5 power cord

requirements for all countries

requirements for specific

countries and regions 81

set requirements 80 power cord, spare part numbers

20 power lights, identifying 9 power requirements, product

description 2 processor

product description 1

product description

audio 1 camera 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 operating system 2 optical drives 1 pointing devices 2 ports 2 power requirements 2 processors 1 security 2 serviceability 2

recovery 74, 76

discs 73, 78 HP Recovery Manager 77 media 78 starting 78 supported discs 73 system 77 USB flash drive 78 using Recovery media 74

Index

recovery media

creating 73 creating using HP Recovery

Manager 74

recovery partition 77

removing 78

recycle

computer 74, 76

refresh 76

computer 74

removal/replacement

preliminaries 23 procedures 28

remove everything and reinstall

Windows 76

reset

computer 74, 76 steps 76

restore

Windows File History 74 RJ-45 (network) jack, identifying 5 RTC battery

removal 38

spare part number 15, 38 Rubber Feet Kit, spare part

number 29

security cable lock

removal 48

spare part number 48 security cable slot, identifying 5 security, product description 2 serial number 13, 28 service considerations 23 service door

removal 31

spare part number 31 serviceability, product description

slots

Digital Media 6

security cable 5 speaker assembly

removal 45

spare part number 15, 45 specifications

computer 64

display 65

DVD±RW and CD-RW

SuperMulti Double-Layer

Combo Drive 67 hard drive 66 optical drive 67

static-shielding materials 27 supported discs

recovery 73

system board

removal 57 spare part numbers 15, 57

system recovery 77 system restore point

creating 73 restoring 74

thermal paste, replacement 62 tools required 23 top cover

removal 41 spare part number 15, 41

TouchPad

removal 46

TouchPad button board

spare part number 46

TouchPad reader light 9 transporting guidelines 26

USB board

removal 47 spare part number 15, 47

USB ports, identifying 4

vents, identifying 5, 12

webcam light, identifying 7 webcam module, spare part

number 17 webcam, identifying 7 Windows

backup 73 File History 73, 74 Refresh 74, 76 reinstall 74, 76 remove everything and reinstall

option 76

reset 76

restoring files 74 system restore point 73, 74

Windows applications key,

identifying 11

Windows logo key, identifying

wireless antenna

removal 55

spare part number 17 wireless light 9 wireless module compartment,

identifying 12 WLAN antennas, identifying 7 WLAN module

removal 36 spare part numbers 15, 36

workstation guidelines 26

86 Index

HP (Hewlett-Packard) C2M29UA, C2M21UA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Finding your hardware and software information

Locating hardware

Locating software

Right side

Left side

Front

Display

TouchPad

Lights

Button

Keys

Bottom

3 Illustrated parts catalog

Serial number location

Computer major components

Display assembly components

Mass storage devices

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Serial number

Computer feet

Battery

Service door

Hard drive

Optical drive

WLAN module

Memory module

RTC battery

Keyboard

Top cover

Power button board

Speaker assembly

TouchPad button board

USB board

Security cable lock

Power connector

Display assembly

System board

Fan/heat sink assembly

5 Specifications

Computer specifications

39.6-cm (15.6-in) display specifications

Hard drive specifications

DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications

Starting Setup Utility (BIOS)

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

Using System Diagnostics

Creating recovery media and backups

Creating recovery media

Restore and recovery

Using Windows Refresh for quick and easy recovery

Remove everything and reinstall Windows

Recovering using HP Recovery Manager

What you need to know

Using the recovery partition to recover a minimized image (select models only)

Using recovery media to recover

Changing the computer boot order

Removing the recovery partition

8 Power cord set requirements

Requirements for all countries