HP C2L36UA, C2M17UA, DV6-7258NR, C7S02UA, DV6 User Manual

User Guide

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2012

Document Part Number: 692789-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Starting right ................................................................................................................................................... 1

Best practices ....................................................................................................................................... 1

Fun things to do .................................................................................................................................... 2

More HP resources .............................................................................................................................. 3

2 Getting to know your computer ..................................................................................................................... 4

Finding your hardware and software information ................................................................................. 4

Locating hardware ............................................................................................................... 4

Locating software ................................................................................................................. 4

Front ..................................................................................................................................................... 4

Right side ............................................................................................................................................. 5

Left side ................................................................................................................................................ 7

Rear ...................................................................................................................................................... 8

Display .................................................................................................................................................. 9

Top ..................................................................................................................................................... 10

TouchPad .......................................................................................................................... 10

Lights ................................................................................................................................. 11

Buttons, speakers, and fingerprint reader .......................................................................... 12

Keys ................................................................................................................................... 13

Bottom ................................................................................................................................................ 15

Labels ................................................................................................................................................. 16

3 Connecting to a network .............................................................................................................................. 17

Connecting to a wireless network ....................................................................................................... 17

Using the wireless controls ................................................................................................ 17

Using the wireless button .................................................................................. 17

Using operating system controls ....................................................................... 18

Using a WLAN ................................................................................................................... 18

Using an Internet service provider .................................................................... 18

Setting up a WLAN ............................................................................................ 19

Configuring a wireless router ............................................................................ 19

Protecting your WLAN ....................................................................................... 19

Connecting to a WLAN ...................................................................................... 20

Using Bluetooth wireless devices (select models only) ..................................................... 20

Connecting to a wired network ........................................................................................................... 21

Connecting to a local area network (LAN) ......................................................................... 21

4 Enjoying entertainment features ................................................................................................................. 22

Using the webcam .............................................................................................................................. 23

Using audio ........................................................................................................................................ 24

Connecting speakers ......................................................................................................... 24

Connecting headphones .................................................................................................... 24

Connecting a microphone .................................................................................................. 24

Using Beats Audio ............................................................................................................. 24

Accessing Beats Audio Control Panel ............................................................... 24

Enabling and Disabling Beats Audio ................................................................. 24

Checking the sound ........................................................................................................... 25

Using video ......................................................................................................................................... 25

Connecting a VGA monitor or projector ............................................................................. 26

Connecting an HDMI device .............................................................................................. 27

Configuring audio settings (with HDMI TV) ....................................................... 28

Using Intel Wireless Display (select models only) ............................................................. 28

Managing your audio and video files .................................................................................................. 28

5 Navigating using touch gestures, pointing devices and the keyboard ................................................... 29

Using the TouchPad ........................................................................................................................... 30

Using TouchPad gestures .................................................................................................................. 31

Tapping .............................................................................................................................. 31

Scrolling ............................................................................................................................. 32

Pinching/zooming .............................................................................................................. 32

Rotating (select models only) ............................................................................................ 33

2-finger click (select models only) ...................................................................................... 33

Flicking (select models only) .............................................................................................. 34

Edge swipes ...................................................................................................................... 34

Right-edge swipe .............................................................................................. 34

Top-edge swipe ................................................................................................. 35

Left-edge swipe ................................................................................................. 35

Using the keyboard and mouse .......................................................................................................... 36

Using the keys ................................................................................................................... 36

Using the action keys ........................................................................................ 36

Using Microsoft Windows 8 shortcut keys ......................................................... 37

Using the hot keys ............................................................................................. 38

Using the integrated numeric keypad ................................................................................ 38

6 Managing power ............................................................................................................................................ 39

Initiating Sleep and Hibernation ......................................................................................................... 40

Intel Rapid Start Technology (select models only) ............................................................ 40

Initiating and exiting Sleep ................................................................................................. 40

Enabling and exiting user-initiated hibernation .................................................................. 41

Setting password protection on wakeup ............................................................................ 41

Using the power meter and power settings ........................................................................................ 42

Selecting a power plan ....................................................................................................................... 43

Running on battery power .................................................................................................................. 44

Factory-sealed battery ....................................................................................................... 44

Removing a user-replaceable battery ................................................................................ 44

Finding battery information ................................................................................................ 44

Conserving battery power .................................................................................................. 45

Identifying low battery levels .............................................................................................. 45

Resolving a low battery level ............................................................................................. 45

Resolving a low battery level when external power is available ........................ 45

Resolving a low battery level when no power source is available ..................... 46

Resolving a low battery level when the computer cannot exit Hibernation ....... 46

Storing a user-replaceable battery ..................................................................................... 46

Disposing of a user-replaceable battery ............................................................................ 46

Replacing a user-replaceable battery ................................................................................ 46

Running on external AC power .......................................................................................................... 46

Troubleshooting power problems ...................................................................................... 47

HP CoolSense (select models only) ................................................................................................... 48

Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 49

Shutting down (turning off) the computer ........................................................................................... 50

7 Managing and sharing information ............................................................................................................. 51

Using a USB device ........................................................................................................................... 51

Connecting a USB device .................................................................................................. 51

Removing a USB device .................................................................................................... 52

Connecting a powered USB device ................................................................................... 52

Inserting and removing a digital storage card .................................................................................... 53

Using optical drives ............................................................................................................................ 54

Inserting an optical disc ..................................................................................................... 55

Removing an optical disc ................................................................................................... 56

Sharing data and drives and accessing software .............................................................. 57

vii

8 Maintaining your computer .......................................................................................................................... 58

Improving performance ...................................................................................................................... 58

Handling drives .................................................................................................................. 58

Replacing a hard drive ....................................................................................................... 59

Using HP 3D DriveGuard (select models only) .................................................................. 61

Using Disk Defragmenter ................................................................................................... 61

Using Disk Cleanup ........................................................................................................... 61

Adding or replacing memory modules ............................................................................... 62

Updating programs and drivers .......................................................................................................... 65

Cleaning your computer ..................................................................................................................... 65

Cleaning the display, sides, and cover .............................................................................. 65

Cleaning the TouchPad and keyboard .............................................................................. 65

Traveling with or shipping your computer ........................................................................................... 66

9 Securing your computer and information .................................................................................................. 67

Using passwords ................................................................................................................................ 68

Setting Windows passwords .............................................................................................. 68

Setting Setup Utility (BIOS) passwords ............................................................................. 69

Using the fingerprint reader ................................................................................................................ 69

Using HP SimplePass (select models only) ....................................................................... 70

Registering fingerprints ..................................................................................... 70

Setting up Windows logon ................................................................................. 70

Using your registered fingerprint to log on to Windows ..................................... 70

Using Internet security software ......................................................................................................... 71

Using antivirus software ..................................................................................................... 71

Using firewall software ....................................................................................................... 71

Installing software updates ................................................................................................................. 72

Installing Windows updates ............................................................................................... 72

Installing HP and third-party software updates .................................................................. 72

Securing your wireless network .......................................................................................................... 72

Backing up your software apps and information ................................................................................ 72

Using an optional security cable lock ................................................................................................. 73

10 Using Setup Utility (BIOS) and System Diagnostics ............................................................................... 74

Starting Setup Utility (BIOS) ............................................................................................................... 74

Updating the BIOS ............................................................................................................................. 74

Determining the BIOS version ........................................................................................... 74

Downloading a BIOS update ............................................................................................. 75

Using System Diagnostics .................................................................................................................. 76

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11 Backing up, restoring, and recovering ..................................................................................................... 77

Creating recovery media and backups ............................................................................................... 78

Creating HP Recovery media ............................................................................................ 79

Restore and recovery ......................................................................................................................... 80

Using Windows Refresh for quick and easy recovery ....................................................... 81

Remove everything and reinstall Windows ........................................................................ 81

Recovering using HP Recovery Manager .......................................................................... 82

What you need to know ..................................................................................... 82

Using the HP Recovery partition to recover a minimized image (select

models only) ...................................................................................................... 83

Using HP Recovery media to recover ............................................................... 83

Changing the computer boot order ................................................................... 84

Removing the HP Recovery partition ................................................................................. 84

12 Specifications .............................................................................................................................................. 85

Input power ......................................................................................................................................... 85

Operating environment ....................................................................................................................... 86

13 Electrostatic Discharge .............................................................................................................................. 87

Index ................................................................................................................................................................... 88

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources.

Best practices

To get the most out of your smart investment, after you set up and register the computer, we recommend the following steps:

If you haven’t already done so, connect to a wired or wireless network. See details in

●

to a network on page 17.

● Take a minute to browse the printed Windows 8 Basics guide to explore your new Windows®

features.

TIP: To quickly return to the computer Start screen from an open app or the desktop, press the

Windows logo key

to the previous screen.

Become familiar with the computer hardware and software. Go to

●

on page 4 and Enjoying entertainment features on page 22 for information.

Update or purchase antivirus software. Learn more at

●

Back up your hard drive by creating recovery discs or a recovery flash drive. See

●

restoring, and recovering on page 77.

on your keyboard. Pressing the Windows logo key again will return you

Getting to know your computer

Using antivirus software on page 71.

Connecting

Backing up,

Best practices 1

Fun things to do

You know you can watch a YouTube video on the computer. But did you know that you can also

●

connect your computer to a TV or gaming console? For more information, see

HDMI device on page 27.

You know you can listen to music on the computer. But did you know that you can also stream

●

live radio to the computer and listen to music or talk radio from all over the world? See

audio on page 24.

You know you can create a powerful presentation with Microsoft apps. But did you know you can

●

also connect to a projector to share your ideas with a group? See

projector on page 26.

Experience music the way the artist intended, with deep controlled base and clear, pure sound.

●

Using Beats Audio on page 24.

See

Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and

●

pages of text. See

Connecting an

Using

Connecting a VGA monitor or

Using TouchPad gestures on page 31.

2 Chapter 1 Starting right

More HP resources

You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

Windows 8 Basics guide ● Overview of using and navigating with Windows® 8.

Help and Support

To access Help and Support, from the Start screen, type h, and then select Help and Support. For U.S. support, go to worldwide support, go to

country/us/en/wwcontact_us.html.

Safety & Comfort Guide

To access this guide, select HP Support Assistant app on the Start screen, select My computer, and then select User guides, or go to

ergo.

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/ wwcontact_us.html.

Regulatory, Safety and Environmental Notices

To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

http://www.hp.com/go/contactHP. For

http://welcome.hp.com/

http://www.hp.com/

Overview of computer setup and features.

●

A broad range of how-to information and troubleshooting tips.

●

● Proper workstation setup.

● Guidelines for posture and work habits that increase your

comfort and decrease your risk of injury.

Electrical and mechanical safety information.

●

● Chat online with an HP technician.

● Email support.

Find support telephone numbers.

●

Locate HP service center locations.

●

Important regulatory notices, including proper battery disposal

●

information.

Limited Warranty*

To access this guide, select the HP Support

Assistant app on the Start screen, select My computer, and then select Warranty and services,

or go to

http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from

●

● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

● Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/orderdocuments or write to:

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

● Specific warranty information about this computer.

http://www.hp.com/go/

More HP resources 3

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type c, and then select Control Panel.

2. Select System and Security, and then in the System area, click Device Manager.

A list displays all the devices installed in your computer.

Locating software

Front

To find out what software is installed on your computer, from the Start screen, right-click using

▲

the mouse or swipe from the top of the TouchPad to display the Apps, and then select the All apps icon.

Component Description

Digital Media Slot Supports the following digital card formats:

Secure Digital (SD) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

● Secure Digital Extended Capacity (SDxC) Memory Card

Ultra High Speed MultiMediaCard (UHS/MMC)

●

4 Chapter 2 Getting to know your computer

Right side

Component Description

(1) Optical drive Reads and writes (select models only) to an optical disc.

(2) Optical drive light

(3) Optical drive eject button Releases the disc tray.

(4)

(5)

Power light ● White: The computer is on.

Hard drive light

Green: The optical drive is being accessed.

●

● Off: The optical drive is idle.

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation.

●

Hibernation is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see

Initiating Sleep and Hibernation on page 40.

Blinking white: The hard drive is being accessed.

●

● Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

NOTE: For information about HP 3D DriveGuard,

Using HP 3D DriveGuard (select models only)

see

on page 61.

(6)

(7)

USB 3.0 port Connects an optional USB 3.0 device and provides

USB 2.0 port Connects an optional USB device.

enhanced USB power performance.

NOTE: For details about different types of USB ports,

Using a USB device on page 51.

see

NOTE: For details about different types of USB ports,

Using a USB device on page 51.

see

Right side 5

Component Description

(8) AC adapter light

(9)

(10)

Power connector Connects an AC adapter.

Security cable slot Attaches an optional security cable to the computer.

White: The AC adapter is connected and the battery

●

is charged.

Amber: The AC adapter is connected and the battery

●

is charging.

● Off: The computer is using DC power.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

6 Chapter 2 Getting to know your computer

Left side

Component Description

(1) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2)

(3)

(4)

(5)

(6)

(7)

External monitor port Connects an external VGA monitor or projector.

HDMI port Connects an optional video or audio device, such as a

RJ-45 (network) jack Connects a network cable.

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

Audio-in (microphone) jack Connects an optional computer headset microphone,

Audio-out (headphone) jack Connects optional powered stereo speakers,

high-definition television, or any compatible digital or audio device.

USB power performance.

NOTE: For details about different types of USB ports,

see

Using a USB device on page 51.

stereo array microphone, or monaural microphone.

headphones, earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone

jack, the computer speakers are disabled.

Left side 7

Rear

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

8 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(2) Internal microphones (2) Record sound.

(3) HP TrueVision HD Webcam Records video, captures still photographs, allows video

(4) Webcam light On: The webcam is in use.

(5) Speakers (2) Produce sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

local area networks (WLANs).

conferences and online chat by means of streaming video.

To use the webcam, from the Start screen, type c, and then select CyberLink YouCam.

Display 9

Top

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

On: The TouchPad is off.

●

● Off: The TouchPad is on.

on the screen.

10 Chapter 2 Getting to know your computer

Lights

Component Description

(1)

(2)

(3)

(4) Caps lock light On: Caps lock is on, which switches the keys to all capital

Power light ● White: The computer is on.

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see

Initiating Sleep and Hibernation on page 40.

Mute light

Wireless light

Amber: Computer sound is off.

●

● Off: Computer sound is on.

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

letters.

(5) Fingerprint reader light

White: The fingerprint was read.

●

● Amber: The fingerprint was not read.

Top 11

Buttons, speakers, and fingerprint reader

Component Description

(1)

Power button

When the computer is off, press the button to turn on

●

the computer.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold down the power button for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. For more information, see

Hibernation on page 40.

To learn more about your power settings:

1. From the Start screen, type p.

2. In the search box, type power.

3. Select Settings, and then select Power options, or

Managing power on page 39.

see

Initiating Sleep and

(2) Speakers (2) Produce sound.

(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a

12 Chapter 2 Getting to know your computer

password logon.

Keys

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Executes frequently used system functions when pressed

(3)

(4) b key Enables or disables Beats Audio when pressed in

(5) Action keys Execute frequently used system functions.

(6)

Windows logo key Displays the Desktop or the Start screen.

Windows apps key Displays options for a selected object.

with the fn key.

in combination with the b key, the spacebar, or the esc key.

combination with the fn key.

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.

Opens Beats Audio Control Panel, which allows you to view and control all audio settings.

NOTE: To open Beats Audio Control Panel, from Start

screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel.

Top 13

Component Description

(7) num lock key Controls the function of the integrated numeric keypad.

(8) Integrated numeric keypad Set at the factory to function like an external numeric

Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the

computer is turned off is reinstated when the computer is turned back on

keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

14 Chapter 2 Getting to know your computer

Bottom

Component Description

(1) Battery bay Holds the battery.

(2)

(3) Vents (3) Enable airflow to cool internal components.

(4) Integrated subwoofer Provides superior bass sound.

(5)

Battery release latch Releases the battery from the battery bay and opens the

service door.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Hard drive bay, wireless compartment, and memory module compartment

The service door provides access to the hard drive bay, wireless compartment and memory module compartment.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the list of apps.

Bottom 15

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations.

●

Service label—Provides important information, including the following:

Component

(1) Product name

(2) Serial number

(3) Product part number

(4) Warranty period

(5) Model description

Have this information available when you contact support. The service label is affixed inside the battery bay.

Regulatory label—Provides regulatory information about the computer. The regulatory label is

●

affixed inside the battery bay.

Wireless certification label or labels—Provide information about optional wireless devices and

●

the approval markings of some of the countries or regions in which the devices have been approved for use. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed inside the battery bay.

16 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device—Connects the computer to wireless local area

●

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

● Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support from the list of apps.

Using the wireless controls

You can control the wireless devices in your computer using these features:

Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless

●

button)

Operating system controls

●

Using the wireless button

The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off.

Connecting to a wireless network 17

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously.

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type n, and then select Settings.

2. Type network and sharing in the search box, and then select Network and Sharing

Center.

For more information, from the Start screen, type h, and then select Help and Support from the list of apps.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

●

that can accommodate a large number of computers and accessories and can separate critical network functions.

● A home or small office WLAN typically uses a wireless router, which allows several wireless and

wired computers to share an Internet connection, a printer, and files without requiring additional pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

18 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

●

an Internet service provider

A wireless router (2) (purchased separately)

●

A wireless computer (3)

●

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the Internet.

As your network grows, additional wireless and wired computers can be connected to the network to access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.

Configuring a wireless router

For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer when connected to a hotspot, limit your network activities to email that is not confidential and basic Internet surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks both data and requests for data that are sent to your network, and discards any suspicious items. Firewalls are available in both software and hardware. Some networks use a combination of both types.

● Use wireless encryption.

Connecting to a wireless network 19

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type h, and then select Help and

Support from the list of apps.

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless

light is off, press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

2. From the Desktop, tap or click the network status icon in the notification area, at the far right of

the taskbar.

3. Select your WLAN from the list.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click OK to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Desktop, right-click the

network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and

connect to a network or to create a new network connection.

After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

Computers (desktop, notebook, PDA)

●

● Phones (cellular, cordless, smart phone)

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.

20 Chapter 3 Connecting to a network

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network 21

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices.

Here are some of the entertainment features on your computer.

Multimedia Features

Component Description

(1) Internal microphones (2) Record sound.

(2) HP TrueVision HD Webcam Records video, captures still photographs, allows

22 Chapter 4 Enjoying entertainment features

you to video conference and chat online using streaming video.

To use the webcam, from the Start screen, type c, and then select CyberLink YouCam.

Component Description

(3) Webcam light On: The webcam is in use.

(4) Speakers (4) Produce sound.

(5)

(6)

(7) Optical drive Reads and writes (select models only) to an optical

(8) Integrated subwoofer Provides superior bass sound.

(9) b key Enables or disables Beats Audio when pressed in

(10) fn key Enables or disables Beats Audio when pressed in

USB 2.0 port Connects an optional USB device. For details about

different types of USB ports, see

device on page 51.

USB 3.0 ports (3) Connect optional USB 3.0 devices and provide

enhanced USB power performance.

disc.

combination with the fn key.

Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.

Opens Beats Audio Control Panel, which allows you to view and control all audio settings.

To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select

Hardware and Sound, and then select Beats Audio Control Panel.

combination with the b key.

Using a USB

(11)

(12)

(13)

(14)

Using the webcam

Your computer has an integrated webcam, a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world. With the webcam, you can stream video with your instant messaging software, capture and share video, and take still photos.

Audio-out (headphone) jack Produces sound when connected to optional

powered stereo speakers, headphones, earbuds, a headset, or television audio.

WARNING! To reduce the risk of personal injury,

adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

Audio-in (microphone) jack Connects an optional computer headset

microphone, stereo array microphone, or monaural microphone.

HDMI port Connects an optional video or audio device, such as

a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

External monitor port Connects an external VGA monitor or projector.

Using the webcam 23

To start the webcam, from the Start screen, type c, and then select CyberLink YouCam.

For details about using the webcam go to Help and Support. From the Start screen, type h, and then select Help and Support.

Using audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to USB ports (or the audio-out jack) on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see

on page 28. Before connecting audio devices, be sure to adjust the volume.

Connecting headphones

You can connect wired headphones to the headphone jack on your computer.

Configuring audio settings (with HDMI TV)

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

Connecting a microphone

To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.

Using Beats Audio

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.

Accessing Beats Audio Control Panel

Use Beats Audio Control Panel to view and manually control audio and bass settings.

To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, select

▲

Hardware and Sound, and then select Beats Audio Control Panel.

Enabling and Disabling Beats Audio

To enable or disable Beats Audio, press the fn key in combination with the b key.

▲

24 Chapter 4 Enjoying entertainment features

Checking the sound

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type c, and then select Control Panel from the list of apps.

2. Select Hardware and Sound > Sound.

3. When the Sound window opens, select the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and then click Test.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type s, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your desktop.

3. Open a multimedia program and play the recording.

To confirm or change the audio settings on your computer:

1. From the Start screen, type c, and then select Control Panel from the list of apps.

2. Select Hardware and Sound > Sound.

Using video

Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer, without needing to access a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Most computers have a video graphics array (VGA) port, which connects analog video devices. Some computers also have a high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions if you have questions.

Using video 25

Connecting a VGA monitor or projector

To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port.

To connect a monitor or projector:

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

shown.

2. Press f4 to alternate the screen image between 4 display states:

PC Screen only: View the screen image on the computer only.

●

● Duplicate: View the screen image simultaneously on both the computer and external

device.

Extend: View the screen image extended across both the computer and external device.

●

● Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

NOTE: Adjust the screen resolution of the external device, especially if you choose the

“Extend” option. From the Start screen, type c, and then select Control Panel from the list of apps. Select Appearance and Personalization. Under Display, select Adjust screen resolution for best results.

26 Chapter 4 Enjoying entertainment features

Connecting an HDMI device

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions.

To connect an HDMI device to your computer, you need an HDMI cable, sold separately.

To connect a high-definition TV or monitor to your computer:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press f4 to alternate the computer screen image between 4 display states:

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and external

●

device.

Extend: View the screen image extended across both the computer and external device.

●

Second screen only: View the screen image on the external device only.

●

Each time you press f4, the display state changes.

NOTE: Adjust the screen resolution of the external device, especially if you choose the

Using video 27

Configuring audio settings (with HDMI TV)

HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:

1. On the Desktop, right-click the Speaker icon in the notification area, at the far right of the

taskbar, and then click Playback devices.

2. On the Playback tab, click the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers, follow these steps:

1. On the Desktop, right-click the Speakers icon in the notification area, at the far right of the

taskbar, and then click Playback devices.

2. On the Playback tab, click Speakers and Headphones.

3. Click Set Default, and then click OK.

Using Intel Wireless Display (select models only)

Intel® Wireless Display allows you to transmit your computer content wirelessly to your receive/ display device, such as HDTV, monitor, projector, game console, Blu-ray player, or DVR, by using an optional wireless adapter (purchased separately). For details about using the wireless adapter, see the manufacturer's instructions.

To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi.

NOTE: Before using the wireless display feature, be sure that your wireless device is turned on.

Managing your audio and video files

CyberLink PowerDVD helps you manage and edit your photo and video collections.

To open CyberLink PowerDVD, from the Start screen, type c, and then select CyberLink

▲

PowerDVD from the list of apps.

For more information about using CyberLink PowerDVD, see the PowerDVD software Help.

28 Chapter 4 Enjoying entertainment features

5 Navigating using touch gestures,

pointing devices and the keyboard

Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

NOTE: An external USB mouse (purchased separately) can be connected to one of the USB ports

on the computer.

Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad, touch screen, or the keyboard.

Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.

Some computer models may also have an integrated numeric keypad.

Using the TouchPad

The TouchPad allows you to navigate the computer with simple finger movements.

You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type c to display the Apps list. Select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.

Turning the TouchPad off or on

To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button.

The TouchPad light is off when the TouchPad is on.

The TouchPad supports a variety of gestures that let your fingers scroll, swipe, pinch, and rotate to manipulate items on the screen.

30 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard

Using TouchPad gestures

A TouchPad allows you to control the pointing device on the screen using your fingers.

TIP: Use the left and right buttons on the TouchPad as you would use the corresponding buttons on

a external mouse.

NOTE: TouchPad gestures are not supported in all apps.

To view a demonstration of each gesture:

1. From the Start screen, type c to display the Apps list. Select Control Panel, and then select

Hardware and Sound.

2. Select Synaptics TouchPad.

3. Click a gesture to activate the demonstration.

To turn a gesture off or on:

1. From the Synaptics TouchPad screen, select or clear the check box next to the gesture that

you want to turn on or off.

2. Click apply, and then click OK.

Tapping

To make an on-screen selection, use the tap function on the TouchPad.

Point to an item on the screen, and then tap one finger on the TouchPad zone to make a

●

selection. Double-tap an item to open it.

NOTE: Press and hold your finger on the TouchPad to open a help screen that provides

information about the selected item.

Using TouchPad gestures 31

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

right.

Pinching/zooming

Pinching and zooming allow you to zoom in or out on images or text.

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

●

apart.

● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

together.

32 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard

Rotating (select models only)

Rotating allows you to turn items such as photos.

● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your

right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate

may not be functional for all apps.

2-finger click (select models only)

2-finger click allows you to make menu selections for an object on the screen.

● Place two fingers on the TouchPad zone and press down to open the options menu for the

selected object.

Using TouchPad gestures 33

Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.

● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,

down, left or right.

Edge swipes

Edge swipes allow you to perform tasks such as changing settings and finding or using apps.

Right-edge swipe

The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings.

Slide your finger gently from the right edge to display the charms.

●

34 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard

Top-edge swipe

The top-edge swipe allows you to open apps available on the Start screen.

IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.

Slide your finger gently from the top edge to display available apps.

●

Left-edge swipe

The left-edge swipe reveals your open apps so that you can switch to them quickly.

Swipe from the left edge of the TouchPad to switch between apps.

●

Using TouchPad gestures 35

Using the keyboard and mouse

The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.

TIP: The Windows logo key on the keyboard allows you to quickly return to the Start screen

from an open app or the Desktop. Pressing the Windows logo key again will return you to the previous screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Using the keys

Your computer has different ways to quickly access information or perform functions with certain keys and key combinations.

Using the action keys

An action key performs an assigned function. The icon on each of the f1 through f4 keys, the f5 key (select models only) and the f6 through f12 keys illustrates the assigned function for that key.

To use an action key function, press and hold the key.

The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS).

Using Setup Utility (BIOS) and System Diagnostics on page 74 for instructions on opening

See Setup Utility (BIOS), and then follow the instructions at the bottom of the screen.

To activate the assigned function after you have disabled the action key feature, you must press the

fn key in combination with the appropriate action key.

CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the

computer from operating properly.

Icon Key Description

f1 Opens Help and Support, which provides tutorials, information about the Windows

f2 Decreases the screen brightness incrementally as long as you hold down the key.

f3 Increases the screen brightness incrementally as long as you hold down the key.

f4 Switches the screen image between display devices connected to the system. For

operating system and your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

example, if a monitor is connected to the computer, pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Most external monitors receive video information from the computer using the external VGA video standard. This action key can also alternate images among other devices that are receiving video information from the computer.

36 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard

Icon Key Description

f5 Turns the radiance backlight keyboard feature off or on.

NOTE: To conserve battery power, turn off this feature.

f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD.

f7 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

f8 Plays the next track of an audio CD or the next section of a DVD or a BD.

f9 Decreases speaker volume incrementally as long as you hold down the key.

f10 Increases speaker volume incrementally as long as you hold down the key.

f11 Mutes or restores speaker sound.

f12 Turns the wireless feature on or off.

NOTE: A wireless network must be set up before a wireless connection is possible.

Using Microsoft Windows 8 shortcut keys

Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you

with Windows 8 functions. Press the Windows logo

action.

For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support.

Shortcut key

alt + f4 Closes an active app.

Key Description

Returns you to the Start screen from an open app or the Desktop.

+ c Opens the charms.

+ d Opens the Desktop.

+ tab Alternates between open apps.

in combination with the key to perform the

Pressing the key again returns you to the previous screen.

NOTE: Continue to press this key combination until the app you

want displays.

Using the keyboard and mouse 37

Using the hot keys

A hot key is a combination of the fn key and the esc key, the b key, or the spacebar.

To use a hot key:

Briefly press the fn key, and then briefly press the second key of the combination.

▲

Function Hot key Description

Display system information. fn+esc Displays information about system hardware components and the

Control the bass settings. fn+b Enables or disables the Beats Audio bass settings.

system BIOS version number.

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.

You can also view and control the bass settings through the Windows operating system. To view and control the bass properties:

From the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel.

Turn the TouchPad accent light on or off.

fn+spacebar Turns the TouchPad accent light on or off when the TouchPad is on.

Using the integrated numeric keypad

The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad.

Component Description

num lock key Controls the function of the integrated numeric keypad. Press the

Integrated numeric keypad Set at the factory to function like an external numeric keypad. To

NOTE: To extend battery life, turn off the TouchPad accent light.

key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.

alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

38 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard

6 Managing power

Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.

Initiating Sleep and Hibernation

Microsoft® Windows has two power-saving states, Sleep and Hibernation.

Sleep–The Sleep state is automatically initiated after a period of inactivity when running on

●

battery power or on external power. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see

exiting Sleep on page 40.

Hibernation–The Hibernation state is automatically initiated if the battery reaches a critical level.

●

In the Hibernation state, your work is saved to a hibernation file and the computer powers down.

NOTE: If you want to initiate Hibernation manually, you must enable Hibernation using Power

Options in Windows Control Panel. For more information, see

hibernation on page 41.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state or in Hibernation.

Intel Rapid Start Technology (select models only)

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start Technology allows your computer to resume quickly from inactivity.

Initiating and

Enabling and exiting user-initiated

Rapid Start Technology manages your power-saving options as follows:

Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press

●

any key, activate the TouchPad, or press the power button briefly.

Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the

●

Sleep state when running on battery power or on external power or when the battery reaches a critical level. After Hibernation is initiated, press the power button to resume your work.

NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to

initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See

Enabling and exiting user-initiated hibernation on page 41.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

Close the display.

●

From the Start screen, point to the upper-right or lower-right corner of the screen. When the

●

charms list opens, click Settings, click the Power icon, and then click Sleep.

To exit Sleep:

Briefly press the power button.

●

If the display is closed, open the display.

●

40 Chapter 6 Managing power

Press a key on the keyboard.

●

Tap or swipe the TouchPad.

●

When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

Enabling and exiting user-initiated hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options in Windows Control Panel:

1. From the Start screen, type power, select Settings, and then select Power Options from the

list of apps.

2. Click Hardware and Sound, and then click Power Options.

3. In the left pane, click Choose what the power button does.

4. Click Change Settings that are currently unavailable.

5. In the When I press the power button area, select Hibernate.

6. Click Save changes.

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. Click Hardware and Sound, and then click Power Options.

3. In the left pane, click Require a password on wakeup.

4. Click Change Settings that are currently unavailable.

5. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on- screen instructions. If you do not need to create or change a user account password, go to step

6. Click Save changes.

Initiating Sleep and Hibernation 41

Using the power meter and power settings

The power meter is located on the Desktop. The power meter allows you to quickly access power settings and view the remaining battery charge.

To display the percentage of remaining battery charge and the current power plan, on the

●

Desktop, point over the power meter icon.

To use Power Options, or to change the power plan, click the power meter icon and select an

●

item from the list. From the Start screen, you can also type power, select Settings, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power. The icon also displays a message if the battery has reached a low or critical battery level.

42 Chapter 6 Managing power

Selecting a power plan

A power plan manages how the computer uses power and helps you conserve power and maximize performance. To change the power plan, from the Start screen, type power, select Settings, and then select Power Options.

The following power plans are available:

HP Recommended (recommended). Automatically balances performance with energy

●

consumption on capable hardware.

Power saver. Saves power by reducing system performance and screen brightness where

●

possible.

High performance. Favors performance, but may use more energy. Your battery will not last as

●

long between charges using this power plan. Click Show additional plans to select this power plan.

You can also create your own power plan and customize it to how you use the computer for your needs.

To use Power Options in the Control Panel, on the Start screen, type c, and then select Control Panel. Click Hardware and Sound, and then click Power Options.

Selecting a power plan 43

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power.

Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.

Factory-sealed battery

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in Help and Support. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support.

Removing a user-replaceable battery

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with

the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can

cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery (2) upward and remove it from the computer.

Finding battery information

To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP Support Assistant. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.

44 Chapter 6 Managing power

Help and Support provides the following tools and information about the battery:

Battery test

●

Information on battery types, specifications, life cycles, and capacity

●

To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.

Conserving battery power

Tips for conserving battery power and maximizing battery life:

● Lower the brightness on the display.

● Select the Power saver setting in Power Options.

Remove a user-replaceable battery from the computer when it is not being used or charged.

●

Turn off wireless when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as

●

an external hard drive connected to a USB port.

Stop, disable, or remove any external media cards that you are not using.

●

Before you leave your work, initiate Sleep or shut down the computer.

●

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:

● The battery light (select models only) indicates a low or critical battery level.

– or –

The power meter icon on the Desktop shows a low or critical battery notification.

●

NOTE: For additional information about the power meter, refer to “Using the power meter”

section.

The computer takes the following actions for a critical battery level:

If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains

●

briefly in the Sleep state, and then shuts down and loses any unsaved information.

If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

●

Hibernation.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect an AC adapter.

●

Connect an optional docking or expansion device.

●

Connect an optional power adapter purchased as an accessory from HP.

●

Running on battery power 45

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the computer lacks sufficient power to exit Hibernation, follow these steps:

1. Replace the discharged user-replaceable battery with a charged battery, or connect the AC

adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Storing a user-replaceable battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately in a cool, dry place to prolong the battery charge.

A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage.

Disposing of a user-replaceable battery

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Replacing a user-replaceable battery

Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP Web site for more information about ordering a replacement battery.

Running on external AC power

For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box.

The computer does not use battery power when the computer is connected to AC external power with an approved AC adapter or an optional docking/expansion device.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to external AC power under any of the following conditions:

46 Chapter 6 Managing power

WARNING! Do not charge the computer battery while you are onboard aircraft.

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a disc (select models only)

●

When running Disk Defragmenter on computers with internal hard drives

●

When performing a backup or recovery

●

When you connect the computer to external AC power:

The battery begins to charge.

●

The display brightness increases.

●

The power meter icon on the Desktop changes appearance.

●

When you disconnect external AC power, the following events occur:

The computer switches to battery power.

●

The display brightness automatically decreases to save battery life.

●

The power meter icon on the Desktop changes appearance.

●

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

The computer does not turn on.

●

● The display does not turn on.

The power lights are off.

●

To test the AC adapter:

1. Shut down the computer.

2. Remove the battery from the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, check the connection from the AC adapter to the computer

●

and the connection from the AC adapter to the AC outlet to make sure the connections are secure.

If the connections are secure and the power lights remain off, the AC adapter is not

●

functioning and should be replaced.

Contact customer support for information on obtaining a replacement AC power adapter.

Running on external AC power 47

HP CoolSense (select models only)

HP CoolSense automatically detects when the computer is not in a stationary position and

adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort.

When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on.

To turn CoolSense off or on, follow these steps:

From the Start screen, type cool, select Settings, and then select HP CoolSense.

▲

48 Chapter 6 Managing power

Refreshing your software content with Intel Smart Connect Technology (select models only)

When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to exit Sleep. Smart Connect then updates the content for certain open applications and reinitiates Sleep. As a result, your work is immediately available to you as soon as you exit Sleep. You do not have to wait while updates are downloaded.

To enable this feature or manually adjust the settings, on the Start screen, type smart, and

▲

then select then select Intel® Smart Connect Technology.

Refreshing your software content with Intel Smart Connect Technology (select models only) 49

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work

before shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.

Shut down the computer under any of the following conditions:

● When you need to replace the battery or access components inside the computer

When you are connecting an external hardware device that does not connect to a USB or video

●

port

● When the computer will be unused and disconnected from external power for an extended

period

Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.

3. When the charms list opens, click Settings, click the Power icon, and then click Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

● Press ctrl+alt+delete, click the Power icon, and then select Shut Down.

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

●

50 Chapter 6 Managing power

7 Managing and sharing information

Drives are digital storage devices that help you store, manage, share, and access information. Your computer has an internal hard drive or a solid state drive that stores your computer's software, operating system, and also provides storage for all of your personal files. Some computers have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Blu-ray Disc (BD).

For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital storage card directly from your phone or camera. A USB flash drive, connected to the Universal Serial Bus (USB) port on your computer, also allows quick data transfer. Some devices use the computer's power to run; others have their own power source. Some devices come with software that must be installed.

NOTE: For information about connecting external wireless devices, see Connecting to a network

on page 17.

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

Using a USB device

Most computers have more than one USB port, because this versatile interface allows you to connect to numerous kinds of external devices to your computer, such as a USB keyboard, mouse, external drive, printer, scanner, or USB hub.

Your computer has more than one type of USB port. See for the types of USB ports you have on this computer. Be sure to purchase devices that are compatible with your computer.

Type Description

USB 2.0 Transfers data at 60 MB/s.

USB 3.0 Transfers data at 640 MB/s. USB 3.0 ports, also known as

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Getting to know your computer on page 4

SuperSpeed ports, are also compatible with USB 1.0 and 2.0 devices.

Using a USB device 51

Connect the USB cable for the device to the USB port.

▲

NOTE: The USB port on your computer may look slightly different from the illustration in this

section.

A sound indicates that the device has been detected.

NOTE: The first time you connect a USB device, a message displays on the Desktop and an icon

appears in the notification area, letting you know that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. Save your information and close all programs associated with the device.

2. From the Desktop, click the hardware icon in the notification area, at the far right of the taskbar.

A message, Safely Remove Hardware and Eject Media displays. Follow the on-screen instructions.

3. Click the USB icon and follow the on-screen instructions.

Connecting a powered USB device

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be

sure that the device is turned off and its AC power cord is unplugged.

1. Connect the device to the computer.

2. Plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, stop the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord.

52 Chapter 7 Managing and sharing information

Inserting and removing a digital storage card

To insert a digital storage card:

CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert

a digital card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated.

A sound indicates that the device has been detected.

To remove a digital storage card:

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following

procedure to safely remove the digital card.

1. Save your information and close all programs associated with the digital card.

2. From the Desktop, click the remove hardware icon in the notification area, at the far right of the

taskbar. Then, follow the on-screen instructions.

3. Press in on the card (1), and then remove it from the slot (2).

NOTE: If the card is not ejected, pull the card out of the slot.

Inserting and removing a digital storage card 53

Using optical drives

An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc.

Use these tips for best performance of your optical drive:

When the battery is the only source of power, be sure the battery is sufficiently charged before

●

writing to media.

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The

●

write process is sensitive to vibration.

Make sure you have installed the latest software updates for the drive.

●

If the disc you are using is not clean, wipe it with a dry, lint-free, soft cloth.

●

Your computer may include an optical drive that supports one or more of the following disc technologies:

CD—A compact disc stores data that is read by a laser from the optical disc drive. The following

●

CD formats are available:

CD-Recordable (CD-R), which allows the computer to read information and to record

◦

information one time on the CD. Once the information is recorded on the CD-R disc, it cannot be changed or erased; it is permanent.

CD-Re-Writable (CD-RW), which allows you to read information and record information

◦

many times to the CD. Information on the CD can be erased.

DVD—A digital video disc is a high-capacity optical disc. It can store more information than a

●

CD. A double-sided DVD can store up to 17 GB. The following DVD formats are available:

DVD-Recordable (DVD-R or DVD+R), which allow the computer to read information and to

◦

record information one time on the DVD. After the information is recorded on the disc, it cannot be changed or erased; it is permanent. The DVDs can be used in DVD±R drives.

DVD-Re-Writable (DVD-RW or DVD+RW), which allow to read information and record

◦

information many times to the disc. Information on the disc can be erased. The DVDs can be used in DVD±R drives.

BD—a Blu-ray Disc holds more information than the other optical discs and they can be used to

●

record, rewrite, and play back high-definition (HD) video.

Note the following when using BDs:

CyberLink PowerDVD is installed on the computer to play BD movies.

●

Attempting to play a BD movie simultaneously on both the internal and an external display may

●

cause an error, so choose only one.

For copy protection purposes, Advanced Access Content System (AACS) keys are integrated

●

into the computer. AACS keys require occasional renewal to support playback of new BD movie releases. The CyberLink PowerDVD program will request an update to continue playback when

54 Chapter 7 Managing and sharing information

such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update.

If lines appear on the display when viewing a BD, they may be caused by interference from the

●

wireless network. To resolve the issue, close any open applications and turn off your wireless feature.

Inserting an optical disc

1. Turn on the computer.

2. Press the release button (1) on the drive bezel to release the disc tray.

3. Pull out the tray (2).

4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up

over the tray spindle.

NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

6. Close the disc tray.

NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an

AutoPlay dialog box opens. It prompts you to select how you want to use the media content.

Using optical drives 55

Removing an optical disc

1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out

the tray (2) until it stops.

2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

3. Close the disc tray and place the disc in a protective case.

56 Chapter 7 Managing and sharing information

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Network computers can exchange software and data with each other.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

To share folders or libraries on the same network:

1. On the Desktop, open File Explorer.

2. Click the Share tab on the Libraries window, and then click Specific people.

3. Type a name in the File Sharing box, and then click Add.

4. Click Share and then follow the on-screen instructions.

To share information from your Local Disk:

1. On the Desktop, open File Explorer.

2. Click Local Disk (C:) on the Libraries window.

3. Click the Share tab, and then click Advanced sharing.

4. On the Local Disk (C:) Properties window, select Advanced Sharing.

5. Check Share this folder.

To share drives on the same network:

On the Desktop, right-click the Wireless icon in the notification area.

2. Select Open Network and Sharing Center.

3. Under View your active networks, select an active network.

4. Select Change advanced sharing settings to set sharing options for privacy, network

discovery, file and printer sharing or other network options.

Using optical drives 57

8 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer.

Improving performance

Everyone wants a fast computer and by performing regular maintenance tasks, using tools such as Disk Defragmenter and Disk Cleanup, you can drastically improve the performance of your computer. Also, as your computer gets older, you might consider installing larger drives and adding more memory.

Handling drives

Observe these precautions when handling drives:

Before removing or installing a drive, shut down the computer. If you are unsure whether the

●

computer is off or in the Sleep state, turn the computer on, and then shut it down through the operating system.

● Before handling a drive, discharge static electricity by touching the unpainted metal surface of

the drive.

Do not touch the connector pins on a removable drive or on the computer.

●

● Do not use excessive force when inserting a drive into a drive bay.

● When the battery is the only source of power, be sure that the battery is sufficiently charged

before writing to media.

● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “FRAGILE.”

Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport

●

walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Remove media from a drive before removing the drive from the drive bay, or traveling with,

●

shipping, or storing a drive.

58 Chapter 8 Maintaining your computer

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The

●

write process is sensitive to vibration.

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow

●

the screen to clear, or properly disconnect the external hard drive.

Replacing a hard drive

CAUTION: Drives are fragile computer components that must be handled with care. Do not drop a

drive, place items on it, or expose it to liquids, or temperature or humidity extremes. See

drives on page 58 for specific precautions when handling drives.

CAUTION: To prevent information loss or an unresponsive system:

Before removing or installing a drive, shut down the computer. If you are unsure whether the computer is off or in the Sleep state, turn the computer on, and then shut it down through the operating system.

1. Save your work and shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Unplug the power cord from the AC outlet.

4. Turn the computer upside down on a flat surface.

5. Remove the battery from the computer.

Handling

NOTE: For more information, go to Removing a user-replaceable battery on page 44.

Remove the hard drive:

NOTE: For computers with two hard drives, the removal procedure is the same but the hard drive

cable for one hard drive will be longer than the cable for the other hard drive.

1. Loosen the service door screw (1).

2. Slide the door out of the slot (2), and then lift up and remove the door (3).

3. Disconnect the hard drive cable (1) from the system board.

4. Remove the 2 screws (2) from the hard drive.

Improving performance 59

5. Slide the hard drive tab (3) to the left, and then lift the hard drive out of the hard drive bay.

NOTE: After removing the hard drive from the computer, you must remove the hard drive

bracket to access the hard drive itself.

6. Remove the 4 screws (1) from the hard drive bracket.

7. Remove the hard drive bracket (2) from the hard drive.

8. Disconnect the hard drive cable (3) from the hard drive.

To install a hard drive, reverse this procedure.

NOTE: When installing the second hard drive, carefully insert the hard drive cable under the cable

clips before connecting the hard drive cable.

60 Chapter 8 Maintaining your computer

Using HP 3D DriveGuard (select models only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:

You drop the computer.

●

● You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected

by HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Using Disk Defragmenter

As you use your computer over time, the files on the hard drive become fragmented. A fragmented drive means data on your drive is not contiguous (sequential) and, because of this, the hard drive works harder to locate files, thus slowing down the computer. Disk Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on the hard drive so that the system can run more efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. However, depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.

HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. From the Start screen, type disk. Select Settings, and then select Defragment and optimize

your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk. Select Settings, and then select Free up disk space by

deleting unnecessary files.

2. Follow the on-screen instructions.

Improving performance 61

Adding or replacing memory modules

Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down. A great solution to improve performance is to expand the amount of memory you have in your computer.

The computer has two memory module slots. The memory module slots are located on the bottom of the computer under the hard drive cover. The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots.

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning

any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.

NOTE: To use a dual-channel configuration with a second memory module, be sure that both

memory modules are identical.

To add or replace a memory module:

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on or in the Sleep state.

If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.

1. Save your work and shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Unplug the power cord from the AC outlet.

4. Turn the computer upside down on a flat surface.

5. Remove the battery from the computer.

6. Remove the service door from the computer.

7. If you are replacing a memory module, remove the existing memory module:

a. Pull away the retention clips (1) on each side of the memory module.

The memory module tilts up.

62 Chapter 8 Maintaining your computer

b. Grasp the edge of the memory module (2), and then gently pull the module out of the

memory module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the

edges only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

8. Insert a new memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.

b. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module into the memory module slot (2) until it is seated.

c. Gently press the memory module (3) down, applying pressure to both the left and right

edges of the module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the

module.

Improving performance 63

9. Replace the service door.

10. Replace the battery.

11. Turn the computer right-side up, and then reconnect external power and external devices.

12. Turn on the computer.

64 Chapter 8 Maintaining your computer

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment.

Download the latest versions of HP programs and drivers and also register to receive automatic update notifications when new versions become available. For U.S. support, go to

go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Cleaning your computer

Cleaning your computer and external devices helps keep them in good working condition. If you don't clean your computer, dust and dirt particles can build up.

CAUTION: Avoid using the following cleaning products to clean your computer:

Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer.

Cleaning the display, sides, and cover

http://www.hp.com/

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Allow the display to dry before closing the computer cover.

Use a pre-moistened germicidal wipe to clean the sides and cover. Fibrous materials, such as paper towels, can scratch the computer.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad and keyboard

CAUTION: Never allow liquids to drip between the keys on the keyboard, even when you are

cleaning the computer. This can permanently damage internal components.

To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free

●

cloth without oil (such as a chamois cloth) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe.

● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

WARNING! To reduce the risk of electric shock or damage to internal components, do not use

a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.

Updating programs and drivers 65

Traveling with or shipping your computer

If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe.

Prepare the computer for traveling or shipping:

●

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as digital storage cards, from the

◦

computer.

Turn off, and then disconnect all external devices.

◦

Remove any media from the drive before removing the drive from a drive bay.

◦

CAUTION: Perform this action before shipping, storing, or traveling with a drive. This will

help reduce the risk of damage to the computer, damage to a drive, or loss of information.

Shut down the computer.

◦

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

●

your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

when you are allowed to use your computer. In-flight computer use is at the discretion of the airline.

If the computer will be unused and disconnected from external power for more than 2 weeks,

●

remove the battery and store it separately.

If you are shipping the computer or a drive, use suitable protective packaging and label the

●

package “FRAGILE.”

● If the computer has a wireless device installed, the use of these devices may be restricted in

some environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use your computer before you turn it on.

If you are traveling internationally, follow these suggestions:

●

Check the computer-related customs regulations for each country or region on your

◦

itinerary.

Check the power cord and adapter requirements for each location in which you plan to use

◦

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

66 Chapter 8 Maintaining your computer

9 Securing your computer and

information

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP apps, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Computer risk Security feature

Unauthorized use of the computer

Computer viruses Antivirus software

Unauthorized access to data Firewall software

Unauthorized access to Setup Utility (BIOS) settings and other system identification information

Ongoing or future threats to the computer Software updates

Unauthorized access to a Windows user account User password

Unauthorized removal of the computer Security cable lock

Power-on password

●

● Fingerprint reader

Administrator password

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

To reduce the risk of being locked out of the computer, record each password and store it in a

●

secure place away from the computer. Do not store passwords in a file on the computer.

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every three months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your files, delete confidential files, and then

●

remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords, from the Start screen, type h, and then select Help and Support.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account. You may also

Administrator password Protects administrator-level access to computer contents.

set up your computer to require the user password to exit Sleep. See

on page 41 for more information.

NOTE: This password cannot be used to access Setup

Utility (BIOS) contents.

Setting password protection on wakeup

68 Chapter 9 Securing your computer and information

Setting Setup Utility (BIOS) passwords

Password Function

Administrator password ● Must be entered each time you access Setup Utility

Power-on password

(BIOS).

If you forget your administrator password, you cannot

●

access Setup Utility (BIOS).

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: Your administrator password is not interchangeable

with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.

NOTE: If you enter the power-on password at the first

password check, you must enter the administrator password to access Setup Utility (BIOS).

Must be entered each time you turn on or restart the

●

computer.

● If you forget your power-on password, you cannot turn

on or restart the computer.

NOTE: The administrator password can be used in place of

the power-on password.

NOTE: A power-on password is not displayed as it is set,

entered, changed, or deleted.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed,

press f10.

3. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using the fingerprint reader

Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software.

For the location of the fingerprint reader on your computer, see

on page 4.

Getting to know your computer

Using the fingerprint reader 69

Using HP SimplePass (select models only)

HP SimplePass provides an easy-to-use interface to help secure your computer and simplify the way you log on to your computer and password-protected websites. Use a registered fingerprint to:

Log on to Windows.

●

● Access websites and other programs that require a logon.

● Set up a single sign-on service that allows you to use a registered fingerprint to create

credentials for any application that requires a user name and password.

● Set up protected accounts on the computer for multiple users.

For more information, see the HP SimplePass software Help.

Registering fingerprints

To register one or more fingerprints with HP SimplePass:

1. Swipe a finger on the fingerprint sensor to launch HP SimplePass.

– or –

From the Start screen, type simple, and then select HP SimplePass.

2. When the HP SimplePass welcome screen displays, click Get Started It's Easy.

3. HP SimplePass prompts you to swipe your right index finger over the sensor.

4. Swipe your finger 3 times to finish the registration.

A green circle is displayed on the finger if it is registered successfully.

5. Select one of the following options:

Set up Windows logon—Allows you to set up a Windows password.

●

● Settings—Allows you to disable or enable personal settings.

Setting up Windows logon

1. Double-click the HP SimplePass desktop icon.

2. Click the Settings icon, and then select Set up Windows logon.

3. Enter your Windows password, and then click Apply.

Using your registered fingerprint to log on to Windows

To log on to Windows using your fingerprint:

1. After you register your fingerprints, restart Windows.

2. Swipe any of your registered fingerprints to log on to Windows.

70 Chapter 9 Securing your computer and information

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

For more information about computer viruses, from the Start screen, type h, and then select Help

and Support.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of firewalls to consider:

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

●

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Using Internet security software 71

Installing software updates

HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see

Updating programs and drivers on page 65.

Installing Windows updates

Updates to the operating system and other software may have become available after the computer left the factory. Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

To be sure that all available updates are installed on the computer, observe these guidelines:

Run Windows Update as soon as possible after you set up your computer. From the Start

●

screen, type u, select Settings, and then select Windows Update.

● Run Windows Update monthly thereafter.

● Obtain updates to Windows and other Microsoft programs, as they are released, from the

Microsoft website and through the updates link in Help and Support.

Installing HP and third-party software updates

HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to the HP website. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. At this location, you can also register to receive automatic update notifications

when they become available.

If you have installed third-party software after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software.

Securing your wireless network

When you set up your wireless network, always enable security features. For more information, see

Protecting your WLAN on page 19.

Backing up your software apps and information

Regularly back up your software apps and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see

up, restoring, and recovering on page 77.

Backing

72 Chapter 9 Securing your computer and information

Using an optional security cable lock

A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection.

The security cable slot on your computer may look slightly different from the illustration in this section. For the location of the security cable slot on your computer, see

on page 4.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the

security cable lock with the key.

Getting to know your computer

4. Remove the key and keep it in a safe place.

Using an optional security cable lock 73

10 Using Setup Utility (BIOS) and System

Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press

▲

f10.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,

select Exit Discarding Changes, and then press enter.

74 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Updating the BIOS 75

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.

To start System Diagnostics:

1. Turn on or restart the computer, quickly press esc, and then press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

76 Chapter 10 Using Setup Utility (BIOS) and System Diagnostics

11 Backing up, restoring, and recovering

Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

Creating recovery media and backups

●

Restoring and recovering your system

●

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more

details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

System Recovery—Reinstalls the original operating system and the programs that were

●

installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related

●

drivers and software, but not other software applications.

Factory Reset—Restores the computer to the state its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

Creating HP Recovery media on page 79.

See

2. As you add hardware and software programs, create system restore points. A system restore

point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

78 Chapter 11 Backing up, restoring, and recovering

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and

●

keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the blank USB flash drive or the number of blank DVD discs that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability,

●

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you

●

would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,

to it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

http://www.hp.com/go/contactHP. For worldwide support, go

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery

●

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you ever need to recover the system, see

Recovering using HP Recovery Manager on page 82.

Creating recovery media and backups 79

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

If you need to restore your personal files and data, you can use Windows File History to restore

●

your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

● If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on-screen instructions.

If you want to restore the system to a previous state without losing any personal information,

●

Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type h, and then select Help and Support.

If you want a quick and easy way to recover the system without losing your personal information,

●

settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See

Using Windows Refresh for quick and easy recovery on page 81.

If you want to reset your computer to its original state, Windows provides an easy way to remove

●

all personal data, apps, and settings, and reinstall Windows.

For more information, see

If you want to reset your computer using a minimized image, you can choose the HP Minimized

●

Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see

If you want to recover the computer's original factory partitioning and content, you can choose

●

the System Recovery option from the HP Recovery media. For more information, see

Recovering using HP Recovery Manager on page 82.

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery

●

media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 82.

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

●

offers the Remove Recovery Partition option.

For more information, see

Remove everything and reinstall Windows on page 81.

Recovering using HP Recovery Manager on page 82.

Removing the HP Recovery partition on page 84.

80 Chapter 11 Backing up, restoring, and recovering

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Windows

Help and Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and follow the on-

screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and follow the on-screen instructions.

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

Restore and recovery 81

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:

● System Recovery—Reinstalls the original operating system, and then configures the settings for

the programs that were installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers

●

and software, but not other software applications.

Factory Reset—Restores the computer to the state its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select models only) allows Minimized Image Recovery.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

Recovery through HP Recovery Manager should be used as a final attempt to correct computer

●

issues.

HP Recovery media must be used if the computer hard drive fails.

●

To use the Factory Reset or System Recovery options, you must use HP Recovery media.

●

If the HP Recovery media do not work, you can obtain recovery media for your system from the

●

HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you wish to retain.

http://www.hp.com/go/contactHP. For worldwide support, go

82 Chapter 11 Backing up, restoring, and recovering

Using the HP Recovery partition to recover a minimized image (select models only)

The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select HP Recovery Manager, and follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an

optional external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order on page 84.

Restore and recovery 83

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer.

3. Press and hold esc while the computer is restarting, and then press f9 for boot options.

4. Select the optical drive or USB flash drive you want to boot from.

5. Follow the on-screen instructions.

Removing the HP Recovery partition

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows

Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see

on page 79.

Creating HP Recovery media

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and follow the on-screen instructions to continue.

84 Chapter 11 Backing up, restoring, and recovering

12 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

Input power Rating

Operating voltage and current 18.5 V @ 3.5 A or 19.5 V @ 3.33 A – 65 W

19 V @ 4.74 A or 19.5 V @ 4.62 A – 90 W

18.5 V @ 6.5 A or 19.5 V dc @ 6.15 A – 120 W

DC plug of external HP power supply

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Input power 85

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 85°C -4°F to 185°F

Relative humidity (noncondensing)

Operating 5% to 95% 5% to 95%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 15,240 m -50 ft to 50,000 ft

86 Chapter 12 Specifications

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

If removal or installation instructions direct you to unplug the computer, unplug it after being

●

properly grounded and before removing a cover.

● Keep components in their electrostatic-safe containers until you are ready to install them.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface

●

of the component.

If you remove a component, place it in an electrostatic-safe container.

●

If you need more information about static electricity or assistance with component removal or installation, contact support.

Index

AC adapter 6 AC adapter, testing 47 action keys

decrease screen brightness

36 Help and Support 36 identifying 13 increase screen brightness 36 next track or section 37 play, pause, resume 37 previous track or section 37 radiance backlight keyboard

37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37

airport security devices 58 antivirus software, using 71 audio functions, checking 25 audio-in (microphone) jack 7 audio-out (headphone) jack 7

b key, identifying 13, 23 back up

personal files 78

backing up software and

information 72 backups 77 bass settings hot key 38 battery

discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46

battery bay 15, 16 battery information, finding 44 battery power 44 battery release latch 15 battery temperature 46 Beats Audio 13, 23, 24, 38 Beats Audio Control Panel 24 Beats Audio hot key 24 BIOS

determining version 74 downloading an update 75

updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order

changing HP Recovery

Manager 84

buttons

left TouchPad 10

optical drive eject 5

power 12

right TouchPad 10

cables

USB 52 caps lock light, identifying 11 caring for your computer 65 checking audio functions 25 cleaning your computer 65 components

bottom 15

display 9

front 4

left side 7

rear 8

right side 5

top 10 computer reset 81

computer, traveling 46 configuring audio for HDMI 28 connecting to a WLAN 20 connector, power 6 corporate WLAN connection 20 critical battery level 45 CyberLink PowerDVD 28

deleted files

restoring 80

digital card

inserting 53 Digital Media Slot, identifying 4 Disk Cleanup software 61 Disk Defragmenter software 61

electrostatic discharge 87 esc key, identifying 13 external AC power, using 46 external devices 52 external monitor port 7, 26 external monitor port, identifying

fingerprint reader

using 69 fingerprint reader light 11 Fingerprint reader, identifying 12 fingerprints, registering 70 firewall software 71 fn key, identifying 13, 23, 38 Fun things to do 2

hard drive

HP 3D DriveGuard 61

88 Index

hard drive bay, identifying 15 hard drive light 5 HDMI

configuring audio 28 HDMI port, connecting 27 HDMI port, identifying 7, 23 Hibernation

exiting 41

initiated during critical battery

level 45

initiating 41 high-definition devices,

connecting 27, 28

hot keys

bass settings 38

description 38

display system information 38

TouchPad accent light 38

using 38 HP 3D DriveGuard 61 HP and third-party software

updates, installing 72

HP Recovery Manager 82

correcting boot problems 84

starting 83 HP Recovery media

creating 79

recovery 83 HP Recovery partition 83

recovery 83

removing 84 hubs 51

input power 85 installing

critical updates 72

optional security cable lock 73 integrated numeric keypad,

identifying 14, 38

integrated webcam light,

identifying 9, 23 Intel Wireless Display 28 internal microphones, identifying

9, 22 Internet connection setup 19 Internet security software, using

jacks

audio-in (microphone) 7 audio-out (headphone) 7 network 7 RJ-45 (network) 7

keyboard backlight action key,

identifying 37 keyboard hot keys, identifying 38 keypad, integrated numeric 14 keys

action 13 b13, 23 esc 13 fn 13, 23 num lock 14 Windows apps 13 Windows logo 13

labels

Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16

WLAN 16 latch, battery release 15 lights

AC adapter 6

caps lock 11

fingerprint reader 11

hard drive 5

mute 11

optical drive 5

power 5, 11

TouchPad 10

webcam 9, 23

wireless 11 low battery level 45

maintenance

Disk Cleanup 61

Disk Defragmenter 61 memory module

inserting 63

removing 62

replacing 62

memory module compartment,

identifying 15

memory module service door,

removing 62

minimized image

creating 82 minimized image recovery 83 mouse, external

setting preferences 30 mute light, identifying 11

network jack, identifying 7 num lock key, identifying 14, 38

operating environment 86 optical disc

inserting 55

removing 56 optical drive eject button,

identifying 5 optical drive light, identifying 5 optical drive, identifying 5, 23 optional external devices, using

52 original system recovery 82

passwords

Setup Utility (BIOS) 69

Windows 68 pinching TouchPad gesture 32 ports

external monitor 7, 23, 26

HDMI 7, 23, 27

Intel Wireless Display 28

USB 2.0 5, 23

USB 3.0 5, 7, 23

VGA 26 power

battery 44 power button, identifying 12 power connector, identifying 6 power lights, identifying 5, 11 PowerDVD 28 product name and number,

computer 16

public WLAN connection 20

Index 89

recovery 80, 81

discs 79, 83 HP Recovery Manager 82 media 83 starting 83 supported discs 79 system 82 USB flash drive 83 using HP Recovery media 79

recovery media

creating 79 creating using HP Recovery

Manager 79

recovery partition 83

removing 84

recycle

computer 80, 81

refresh 81

computer 80

regulatory information

regulatory label 16 wireless certification labels 16

remove everything and reinstall

Windows 81

reset

computer 80, 81 steps 81

restore

Windows File History 80

RJ-45 (network) jack, identifying

rotating TouchPad gesture 33

scrolling TouchPad gesture 32 security cable lock, installing 73 security cable slot, identifying 6 security, wireless 19 serial number 16 serial number, computer 16 service labels

locating 16

setting password protection on

wakeup 41 setup of WLAN 19 Setup Utility (BIOS) passwords

69 shipping the computer 66 shutdown 50

Sleep

exiting 40 initiating 40

slots

Digital Media 4 security cable 6

software

CyberLink PowerDVD 28 Disk Cleanup 61

Disk Defragmenter 61 software updates, installing 72 speakers, identifying 9, 23 storing a battery 46 subwoofer, identifying 15, 23 supported discs

recovery 79 system information hot key 38 system recovery 82 system restore point

creating 78

restoring 80

temperature 46 testing an AC adapter 47 TouchPad

buttons 10 TouchPad accent light hot key 38 TouchPad gestures

pinching 32

rotating 33

scrolling 32

zooming 32 TouchPad light 10 TouchPad on/off button 10 TouchPad zone, identifying 10 traveling with the computer 16,

46, 66

turning off the computer 50

unresponsive system 50 USB 2.0 port, identifying 23 USB 2.0 ports, identifying 5 USB 3.0 port, identifying 7, 23 USB 3.0 ports, identifying 5 USB cable, connecting 52 USB devices

connecting 51

description 51

removing 52 USB hubs 51 using external AC power 46 using passwords 68

vents, identifying 7, 8, 15 VGA port, connecting 26 video 25

webcam 23 webcam light, identifying 9 webcam, identifying 9, 22 Windows

backup 78

File History 78, 80

Refresh 80, 81

reinstall 80, 81

remove everything and reinstall

option 81 reset 81 restoring files 80 system restore point 78, 80

Windows apps key, identifying 13 Windows logo key, identifying 13 Windows passwords 68 Windows updates, installing 72 Wireless Assistant software 17 wireless button 17 wireless certification label 16 wireless controls

button 17 operating system 17 Wireless Assistant software

wireless light 11, 17 wireless module compartment,

identifying 15

wireless network (WLAN)

connecting 20 corporate WLAN connection

20 equipment needed 19 functional range 20 public WLAN connection 20 security 19 using 18

wireless network, securing 72

90 Index

HP C2L36UA, C2M17UA, DV6-7258NR, C7S02UA, DV6 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Starting right

Best practices

Fun things to do

More HP resources

2 Getting to know your computer

Finding your hardware and software information

Locating hardware

Locating software

Front

Right side

Left side

Rear

Display

TouchPad

Lights

Buttons, speakers, and fingerprint reader

Keys

Bottom

Labels

3 Connecting to a network

Connecting to a wireless network

Using the wireless controls

Using the wireless button

Using operating system controls

Using a WLAN

Using an Internet service provider

Setting up a WLAN

Configuring a wireless router

Protecting your WLAN

Connecting to a WLAN

Using Bluetooth wireless devices (select models only)

Connecting to a wired network

Connecting to a local area network (LAN)

4 Enjoying entertainment features

Using the webcam

Using audio

Connecting speakers

Connecting headphones

Connecting a microphone

Using Beats Audio

Accessing Beats Audio Control Panel

Enabling and Disabling Beats Audio

Checking the sound

Using video

Connecting a VGA monitor or projector

Connecting an HDMI device

Configuring audio settings (with HDMI TV)

Using Intel Wireless Display (select models only)

Managing your audio and video files

Using the TouchPad

Using TouchPad gestures

Tapping

Scrolling

Pinching/zooming

Rotating (select models only)

2-finger click (select models only)

Flicking (select models only)

Edge swipes

Right-edge swipe

Top-edge swipe

Left-edge swipe

Using the keyboard and mouse

Using the keys

Using the action keys

Using Microsoft Windows 8 shortcut keys

Using the hot keys

Using the integrated numeric keypad

6 Managing power

Initiating Sleep and Hibernation

Intel Rapid Start Technology (select models only)

Initiating and exiting Sleep

Enabling and exiting user-initiated hibernation

Setting password protection on wakeup

Using the power meter and power settings

Selecting a power plan

Running on battery power