HP C2K82UARABL User Manual

HP ENVY 4 Sleekbook
HP ENVY 4 Ultrabook
HP ENVY TouchSmart 4 Sleekbook
HP ENVY TouchSmart 4 Ultrabook

Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

© Copyright 2012 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

First Edition: December 2012

Document Part Number: 683019-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 5

Display .................................................................................................................................................. 5

Button, speakers, and subwoofer ......................................................................................................... 6

Keys — Windows 8 models .................................................................................................................. 8

Keys — Ubuntu Linux models .............................................................................................................. 9

Lights .................................................................................................................................................. 10

TouchPad ........................................................................................................................................... 11

Left side .............................................................................................................................................. 12

Right side ........................................................................................................................................... 14

Bottom ................................................................................................................................................ 15

3 Illustrated parts catalog ............................................................................................................................... 17

Service tag and PCID label ................................................................................................................ 17

Service tag ......................................................................................................................... 17

PCID label .......................................................................................................................... 17

Computer major components ............................................................................................................. 19

Mass storage devices ......................................................................................................................... 25

Miscellaneous parts ............................................................................................................................ 26

Sequential part number listing ............................................................................................................ 27

4 Removal and replacement procedures ....................................................................................................... 35

Preliminary replacement requirements ............................................................................................... 35

Tools required .................................................................................................................... 35

Service considerations ....................................................................................................... 35

Plastic parts ....................................................................................................... 35

Cables and connectors ..................................................................................... 35

Drive handling ................................................................................................... 36

Grounding guidelines ......................................................................................................... 36

Electrostatic discharge damage ........................................................................ 36

v

Packaging and transporting guidelines ............................................. 37

Component replacement procedures ................................................................................................. 39

Display panel ..................................................................................................................... 39

Base enclosure .................................................................................................................. 42

Battery ............................................................................................................................... 43

Hard drive .......................................................................................................................... 46

RTC battery ....................................................................................................................... 49

Memory module ................................................................................................................. 50

WLAN module .................................................................................................................... 52

TouchPad module .............................................................................................................. 54

Fan ..................................................................................................................................... 55

System board ..................................................................................................................... 56

Heat sink ............................................................................................................................ 61

RJ-45 module cover ........................................................................................................... 62

Media card reader assembly (smart card reader) .............................................................. 63

Subwoofer .......................................................................................................................... 64

Security bracket ................................................................................................................. 65

USB/Audio board ............................................................................................................... 66

Power connector cable ...................................................................................................... 67

Speakers ............................................................................................................................ 68

Power button board ........................................................................................................... 69

Keyboard ........................................................................................................................... 70

Top cover ........................................................................................................................... 74

WLAN antenna cables ....................................................................................................... 75

Display panel cable assembly ........................................................................................... 75

Webcam assembly ............................................................................................................ 76

Display hinges and hinge covers ....................................................................................... 77

5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 79

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 79

Using Setup Utility ............................................................................................................. 79

Starting Setup Utility (BIOS) .............................................................................. 79

Updating the BIOS ............................................................................................ 79

Determining the BIOS version .......................................................... 79

Downloading a BIOS update ............................................................ 80

Using System Diagnostics ................................................................ 81

Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics ........................................... 81

Using Setup Utility ............................................................................................................. 81

Starting Setup Utility .......................................................................................... 81

Changing the language of Setup Utility ............................................................. 81

Using Setup Utility ............................................................................................. 82

vi

Navigating and selecting in Setup Utility .......................................... 82

Displaying system information .......................................................... 82

Restoring factory default settings in Setup Utility ............................. 82

Exiting Setup Utility ........................................................................... 82

Updating the BIOS ............................................................................ 82

6 Specifications ................................................................................................................................................ 85

Computer specifications ..................................................................................................................... 85

14.0-inch display specifications .......................................................................................................... 86

7 Backing up, restoring, and recovering ....................................................................................................... 87

Windows 8 — Backing up, restoring, and recovering ......................................................................... 87

Creating recovery media and backups .............................................................................. 87

Creating HP Recovery media ............................................................................ 88

Restore and recovery ........................................................................................................ 89

Using Windows Refresh for quick and easy recovery ....................................... 90

Remove everything and reinstall Windows ....................................................... 90

Recovering using HP Recovery Manager ......................................................... 91

What you need to know .................................................................... 91

Using the HP Recovery partition to recover a minimized image

(select models only) .......................................................................... 92

Using HP Recovery media to recover .............................................. 92

Changing the computer boot order ................................................... 92

Removing the HP Recovery partition ................................................................ 93

Ubuntu Linux — Backing up, restoring, and recovering ..................................................................... 93

Performing a system recovery ........................................................................................... 93

Creating the restore DVDs ................................................................................ 93

Creating a restore image on a USB device ....................................................... 94

Performing recovery using the restore DVD ..................................................... 94

Backing up your information .............................................................................. 95

8 Power cord set requirements ...................................................................................................................... 97

Requirements for all countries ............................................................................................................ 97

Requirements for specific countries and regions ............................................................................... 98

9 Recycling ..................................................................................................................................................... 101

Index ................................................................................................................................................................. 103

vii

viii

1 Product description

Category Description

Product Name HP ENVY4 Sleekbook PC

HP ENVY 4 Ultrabook PC

HP ENVY TouchSmart 4 Sleekbook PC

HP ENVY TouchSmart 4 Ultrabook PC

Processors Intel® Core™ i5-3337U 1.8 GHz processor SC turbo up to 2.7 GHz (3-MB cache, dual core 17 W)

Intel® Core™ i5-3317U 1.7 GHz processor SC turbo up to 2.6 GHz (3-MB L3 cache, dual core 17

Intel® Core™ i3-3227U 1.9 GHz processor (3-MB cache, dual core 17 W)

Intel® Core™ i3-3217U 1.8 GHz processor (3-MB L3 cache, dual core 17 W)

Intel® Core™ i3-2377M 1.5 GHz processor (3-MB L3 cache, dual 17W)

Chipset Intel® HM77 Express platform controller hub (PCH)

Graphics Intel® HD Graphics 4000 discrete-class graphics. Supports BD and or HD-DVD playback with HD

Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD

AMD Mars XT (RadeonT HD 8750M) switchable discrete graphics with 2GB of dedicated video

Panel 14.0" high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (3.2mm) Slim,

Touchscreen, multitouch enabled, 160 nits (select models only)

All display assemblies include 2 wireless local area network (WLAN) antenna cables.

Supports 16:9 wide aspect ratio

Support for non-flush glass panel cover (non-PMMA)

W)

decode, DX11 support and HDMI support

decode, DX11 support, and HDMI support

memory (128Mx16). Supports BD and or HD-DVD playback with HD decode, DX11 support, and
HDMI support

Shuriken, 200 nits, Supports LVDS

Memory Two memory module slots

DDR3-1600MHz single channel support

DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)

DDR3L-1600MHz Dual Channel Support (DDR3L-1600 bridge to DDR3-1600)

1

Category Description

Supports up to 16384-GB of system RAM

Supports the following configurations:

● 2048-MB total system memory (2048×1)

● 4096-MB total system memory (2048×2)

● 4096-MB total system memory (4096×1)

6144-MB total system memory (2048×1 + 4096×1)

●

8192-MB total system memory (4096×2)

●

8192-MB total system memory (8192×1)

●

12288-MB total system memory (8192×1 + 4096×1)

●

● 16384-MB total system memory (8192×2)

Hard drives HDD (7mm SATA 2.5”) configurations:

● 320-GB 7200 RPM 7mm SATA

320-GB 5400 RPM 7mm SATA

●

500-GB 5400 RPM 7mm SATA

●

mSATA SSD configurations:

● 32-GB SSD (select models only)

24-GB SSD (select models only)

●

Optical drive External USB optical drive (computer USB ports support 2A current)

SATA

12.7 mm tray load

Supports the following external optical drives:

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

●

DVD±RW Super Multi Double-Layer Combo Drive

●

Audio and video Dual array digital microphones

Two integrated stereo speakers and subwoofer

HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second)

Ethernet Integrated 10/100/1000 GB network interface card (NIC)

Wireless Integrated WLAN options by way of wireless module

Two WLAN antennas built into display assembly

Supports the following WLAN formats:

● Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,

Bluetooth 3.0)

●

●

2 Chapter 1 Product description

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

Category Description

External media card Push-push insertion/removal

HP Multi-Format Digital Media Reader supports the following digital card formats:

● MultiMediaCard

● Secure Digital (SD) Card

● Secure Digital High-Capacity (SDHC) Card

Secure Digital Extended Capacity (SDxC) Card

●

Ports

Keyboard/pointing
devices

TouchPad with multi-touch gestures

Taps enabled as default

ClickPad with Imaging sensor

Support Windows 8 Modern Trackpad Gestures

Power requirements Supports the following HP AC adapters:

3-pin AC power (non-smart pin)

●

● Audio-in (mono microphone), supports jack detection

● Audio-out (stereo headphone), supports jack detection

● HDMI version 1.4b supporting 1920p, 1920 ×1200 @ 60Hz

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 (2 ports)

●

USB 2.0 (1 port)

●

● 97% Duracoat, island-style keyboard, no spill-resistance (in black finish)

Backlit, island-style keyboard in black finish (NA CTO only)

●

Backlit, island-style keyboard in silver finish

●

● 97% Duracoat, island-style keyboard, no spill-resistance (in silver finish)

● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter

Supports the following batteries:

● 4-cell, 52WHr 3.55 AH Li-ion battery

Operating system Preinstalled:

● Windows 8 Standard (64-bit)

● Windows 8 Professional (64-bit)

● Ubuntu Linux

Serviceability End-user replaceable part: AC adapter

3

4 Chapter 1 Product description

2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep/Suspend if the display

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

is closed while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

local area networks (WLANs).

Display 5

Component Description

(5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region.

conferences and online chat by means of streaming video.

To use the webcam in Windows 8, from the Start screen, type
c, and then select CyberLink YouCam.

For details about using your webcam in Ubuntu Linux, click the
Help menu in the guvcview software.

Button, speakers, and subwoofer

6 Chapter 2 External component identification

Component Description

(1)

Power button

When the computer is off, press the button to turn on

●

the computer.

● When the computer is in the Sleep/Suspend state,

press the button briefly to exit Sleep/Suspend.

When the computer is in Hibernation, press the button

●

down briefly to exit Hibernation

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see the User Guide.

To learn more about your power settings:

In Windows 8:

From the Start screen, type power, select Settings,

●

and then select Power options, or see the User
Guide.

In Ubuntu Linux:

Click the System menu icon at the far right of the top

●

panel, and then click System Settings > Power icon.

(2) Speakers (2) Produce sound.

(3) HP Triple Bass Reflex Subwoofer Provides superior bass sound.

Button, speakers, and subwoofer 7

Keys — Windows 8 models

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Executes frequently used system functions when pressed

(3)

(4) Action keys Execute frequently used system functions.

(5)

Windows 8 logo key Returns you to the Start screen from an open app or the

Windows 8 applications key Displays a shortcut menu for a selected object.

with the fn key.

in combination with the b key or the esc key.

Windows desktop.

NOTE: Pressing the Windows logo key again will return

you to the previous screen.

NOTE: On select models, the f5 action key turns the

radiance backlight keyboard feature off or on.

8 Chapter 2 External component identification

Keys — Ubuntu Linux models

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Executes frequently used system functions when pressed

(3)

(4) Action keys Execute frequently used system functions.

(5)

Operating system logo key Displays the operating system menu.

Operating system applications key Displays a shortcut menu for items beneath the cursor.

with the fn key.

in combination with the b key or the esc key.

NOTE: On select models, the f5 action key turns the

radiance backlight keyboard feature off or on.

Keys — Ubuntu Linux models 9

Lights

Component Description

(1)

(2)

(3)

(4) Caps lock light On: Caps lock is on, which switches the keys to all capital

Power light

Mute light ● Amber: Computer sound is off.

Wireless light ● White: An integrated wireless device, such as a

White: The computer is on.

●

● Blinking white: The computer is in the Sleep/Suspend

state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.

● Off: The computer is off or in Hibernation. Hibernation

is an energy-saving mode that uses the least amount
of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.

Off: Computer sound is on.

●

wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.

● Amber: All wireless devices are off.

letters.

(5) TouchPad light

10 Chapter 2 External component identification

On: The TouchPad is off.

●

● Off: The TouchPad is on.

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

On: The TouchPad is off.

●

● Off: The TouchPad is on.

on the screen.

TouchPad 11

Left side

Component Description

(1) RJ-45 (network) status lights (2)

(2)

(3)

(4)

(5)

RJ-45 (network) jack Connects a network cable.

HDMI port Connects an optional video or audio device, such as a

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

Digital Media slot Supports the following digital card formats:

White (left): The network is connected.

●

● Amber (right): Activity is occurring on the network.

high-definition television, or any compatible digital or audio
device.

USB power performance.

NOTE: For details about different types of USB ports, see

the User Guide.

● Secure Digital (SD) Memory Card

Secure Digital High Capacity (SDHC) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory

●

Card

Ultra High Speed MultiMediaCard (UHS/MMC)

●

12 Chapter 2 External component identification

Component Description

(6)

(7)

Hard drive light

Power light

Blinking white: The hard drive is being accessed.

●

● Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

NOTE: For information about HP 3D DriveGuard,

see the User Guide.

White: The computer is on.

●

● Blinking white: The computer is in the Sleep/Suspend

state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.

● Off: The computer is off or in Hibernation. Hibernation

is an energy-saving mode that uses the least amount
of power.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.

Left side 13

Right side

Component Description

(1)

(2)

(3)

(4)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging

port can also charge select models of cell phones and MP3
players, even when the computer is off.

NOTE: A charging USB port (also referred to as a

powered USB port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a powered
port.

(5)

(6) Power connector Connects an AC adapter.

AC adapter light ● White: The AC adapter is connected and the battery is

14 Chapter 2 External component identification

NOTE: For details about different types of USB ports, see

the User Guide.

charged.

Amber: The AC adapter is connected and the battery

●

is charging.

Off: The computer is using DC power.

●

Bottom

Component Description

Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Bottom 15

16 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.

Item Description Function

(1) Product name This is the product name affixed to the front of

(2) Serial number This is an alphanumeric identifier that is unique to

(3) Part number/Product number This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description (select models only) This is the alphanumeric identifier used to locate

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS)
back to factory shipped specifications when replacing the system board. The label may have a
different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

the computer.

each product.

product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Service tag and PCID label 17

Windows 8 models

Non-Windows 8 models

18 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part

number

(1) Display panel

In black finish for use with touch models only 699378-001

716398-001

Computer major components 19

Item Component Spare part

number

In black finish for use with non-touch models only 702683-001

716399-001

In black and silver finish for use with non-touch models only 702684-001

716400-001

(2) Top cover 686093-001

690194-001

(3) Power button board (includes cable) 688000-001

(4) Keyboard (includes keyboard cable):

In black finish for use with Windows 8

For use in the United States 698679-001

For use in the United Kingdom and Singapore 698679-031

For use in Germany 698679-041

For use in France 698679-051

For use in Italy 698679-061

For use in Latin America 698679-161

For use in Thailand 698679-281

For use in Japan 698679-291

For use in Taiwan 698679-AB1

For use in Korea 698679-AD1

For use in the Netherlands 698679-B31

For use in Slovenia 698679-BA1

For use in India 698679-D61

For use in the Czech Republic 698679-FL1

Backlit keyboard in black finish for use with Windows 8

For use in the United States 698680-001

For use in Spain 698680-071

For use in Turkey 698680-141

For use in Latin America 698680-161

For use in Saudi Arabia 698680-171

For use in Russia 698680-251

For use in Belgium 698680-A41

For use in the Netherlands 698680-B31

For use in Switzerland 698680-BG1

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

For use in Canada 698680-DB1

For use in Denmark, Finland, Norway 698680-DH1

in black/silver finish for use with Windows 8

For use in the United States 698681-001

For use in the United Kingdom and Singapore 698681-031

For use in Germany 698681-041

For use in France 698681-051

For use in Italy 698681-061

For use in Latin America 698681-161

For use in Thailand 698681-281

For use in Japan 698681-291

For use in Taiwan 698681-AB1

For use in Korea 698681-AD1

For use in the Netherlands 698681-B31

For use in Slovenia 698681-BA1

For use in India 698681-D61

For use in the Czech Republic 698681-FL1

Backlit keyboard In black/silver finish for use with Windows 8

For use in the United States 698682-001

For use in Spain 698682-071

For use in Turkey 698682-141

For use in Latin America 698682-161

For use in Saudi Arabia 698682-171

For use in Brazil 698682-201

For use in Russia 698682-251

For use in Belgium 698682-A41

For use in the Netherlands 698682-B31

For use in Switzerland 698682-BG1

For use in Canada 698682-DB1

For use in Denmark, Finland, Norway 698682-DH1

(5) TouchPad button board (includes cable)

In black finish 687997-001

In silver finish 691640-001

(6) Speaker kit (includes subwoofer) 686585-001

Computer major components 21

Item Component Spare part

number

(7) Keyboard bracket 687998-001

(8) Smart card reader 687097-001

For use with touch models only 702928-001

(9a) Power connector cable (includes bracket) 686577-001

(9b) Power connector cable bracket 686577-001

(10) RTC battery 686922-001

(11) System board

For non-touch models:

System board for use only with computer models equipped with an Intel 1.9 GHz processor

(includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.9 GHz processor

and Windows 8 Standard (includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.9 GHz processor

and Windows 8 Pro (includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.8 GHz processor

(includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.8 GHz processor

and Windows 8 Standard (includes processor and replacement thermal material).

713810-001

713814-001

713810-501

713814-501

713810-601

713814-601

686086-002

693657-001

708961-001

708966-001

712354-001

712355-001

713809-001

713813-001

716306-001

708966-501

712354-501

22 Chapter 3 Illustrated parts catalog

712355-501

713809-501

713813-501

716306-501

Item Component Spare part

number

System board for use only with computer models equipped with an Intel 1.8 GHz processor

and Windows 8 Pro (includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.7GHz processor

(includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.7 GHz processor

and Windows 8 Standard (includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.7 GHz processor

and Windows 8 Pro (includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.6 GHz processor

(includes processor and replacement thermal material).

System board for use only with computer models equipped with an Intel 1.5 GHz processor

(includes processor and replacement thermal material).

708966-601

712354-601

712355-601

713809-601

713813-601

716306-601

686087-002

708963-001

716307-001

716307-501

716307-601

686089-002

686091-002

693655-001

693656-001

System board for use only with computer models equipped with an Intel 1.5 GHz processor

and Windows 8 Standard (includes processor and replacement thermal material)

System board for use only with computer models equipped with an Intel 1.5 GHz processor

and Windows 8 Pro (includes processor and replacement thermal material)

System board for use only with computer models equipped with an Intel 1.4GHz processor

(includes processor and replacement thermal material).

708964-001

708965-001

712356-001

716308-001

702922-501

708964-501

708965-501

712356-501

716308-501

702922-601

708964-601

708965-601

712356-601

716308-601

686088-002

System board for use only with computer models equipped with an Intel 1.4GHz processor

and Windows 8 Standard (includes processor and replacement thermal material).

Computer major components 23

686088-002

Item Component Spare part

number

System board for use only with computer models equipped with an Intel 1.4GHz processor

and Windows 8 Pro (includes processor and replacement thermal material).

For non-touch models:

System board for use only with touch models equipped with an Intel 1.8 GHz processor

(includes replacement thermal material)

System board for use only with touch models equipped with an Intel 1.8 GHz processor and

Windows 8 Standard (includes replacement thermal material)

System board for use only with touch models equipped with an Intel 1.8 GHz processor and

Windows 8 Pro (includes replacement thermal material)

System board for use only with touch models equipped with an Intel 1.7 GHz processor

(includes processor and replacement thermal material)

System board for use only with touch models equipped with an Intel 1.7 GHz processor and

Windows 8 Standard (includes processor and replacement thermal material)

System board for use only with touch models equipped with an Intel 1.7 GHz processor and

Windows 8 Pro (includes processor and replacement thermal material)

(12) Fan—Heat sink 686578-001

686088-002

702925-001

702925-501

708961-501

702925-601

708961-601

702926-001

708962-001

702926-501

708962-501

702926-601

708962-601

686579-001

(13) Fan 691641-001

(14) USB/Audio board 686584-001

(15) Battery:

4-cell, 52 WHr 3.55AH Li-ion battery 681949-001

(16) Security lock 686577-001

(17) Hard drive (7mm SATA 2.5”)

320-GB, 7200-rpm hard drive 634862-005

320-GB, 5400-rpm hard drive 645193-005

320-GB, 5400-rpm hard drive 683802-005

(18) Subwoofer (included in Speaker Kit) 686586-001

(19) Base enclosure

Base enclosure in red finish 686092-001

Base enclosure in black finish 690193-001

Base enclosure for use with touch models only 702927-001

24 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Hard drive (7mm SATA 2.5”)

320-GB, 7200-rpm hard drive 634862-005

320-GB, 5400-rpm hard drive 645193-005

500-GB 5400-rpm hard drive 683802-005

(2a) Hard drive bracket 686581-001

(2b) Hard drive cable 686581-001

(3) Hard drive (mSATA solid-state drive)

32-GB solid-state (SSD) drive 687100-001

24-GB solid-state (SSD) drive 717097-001

(4) Optical drive

Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 659941-001

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659940-001

Screws (not illustrated)

Mass storage devices 25

Miscellaneous parts

Component Spare part number

AC adapter (non-smart):

65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions 693715-001

65-W PFC 2-wire AC adapter (non-smart) for use in all countries and regions 707750-001

Power cord (3-pin, black, 1.83-m):

For use in North America 490371-001

For use in Australia 490371-011

For use in Europe 490371-021

For use in the United Kingdom and Singapore 490371-031

For use in Italy 490371-061

For use in Denmark, Finland, Norway 490371-081

For use in Switzerland 490371-111

For use in Thailand 490371-201

For use in Brazil 490371-202

For use in Japan 490371-291

For use in the People's Republic of China 490371-AA1

For use in Taiwan 490371-AB1

For use in South Korea 490371-AD1

For use in South Africa 490371-AR1

For use in Argentina 490371-D01

For use in India 490371-D61

Screw Kit 687098-001

26 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part
number

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark, Finland, Norway (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

Description

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

634862-005 320-GB, 7200-rpm hard drive

641369-005 4-GB memory module (PC3, 12800, 1600-MHz)

645193-005 320-GB, 5400-rpm hard drive

652972-005 2-GB memory module (PC3, 12800, 1600-MHz)

655795-005 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-005 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

659940-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive

659941-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive

670034-005 8-GB memory module (PC3, 12800, 1600-MHz)

670290-005 Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0)

675794-005 802.11 b/g/n HMC 1×1 WiFi adapter

681949-001 4-cell, 50 WHr 4.1AH Li-ion battery

683802-005 500-GB, 5400-rpm hard drive

686086-002 System board for use only with computer models equipped with an Intel 1.8GHz processor (includes

686087-002 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes

processor and replacement thermal material)

processor and replacement thermal material)

Sequential part number listing 27

Spare part
number

Description

686088-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes

686089-002 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes

686090-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includes

686091-002 System board for use only with computer models equipped with an Intel 1.6GHz processor (includes

686092-001 Base enclosure in red finish

686093-001 Top cover in black finish (includes power button board and cable and TouchPad and TouchPad cable)

686573-001 WLAN antennas

686575-001 Display bezel

686577-001 Power connector (includes cable)

686578-001 Thermal module

686579-001 Thermal module

686581-001 Hardware kit (hard drive, includes cable)

686584-001 USB/Audio board

686585-001 Speaker kit (includes subwoofer)

processor and replacement thermal material)

processor and replacement thermal material)

processor and replacement thermal material)

processor and replacement thermal material)

686586-001 Subwoofer (included in Speaker kit)

686836-251 Keyboard in black finish for use in Russia (includes keyboard cable)

686922-001 RTC battery

687097-001 Smart card reader

687098-001 Screw kit

687100-001 32-GB solid-state drive only (does not include bracket, connector cable, isolators, or screws)

687997-001 TouchPad assembly (includes bracket) in black finish

687998-001 Keyboard bracket

688000-001 Power button board (includes cable)

689844-002 System board for use only with computer models equipped with an Intel 1.7GHz processor (includes

690019-005 Atheros AR9565 802.11 b/g/n 1×1 WiFi Adapter

690020-005 Ralink 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter

690193-001 Base enclosure in black finish

690194-001 Top cover in silver finish

691640-001 TouchPad assembly (includes bracket) in silver finish

691641-001 Fan (with foil)

processor and replacement thermal material)

692758-251 Keyboard in black or silver finish for use in Russia (includes keyboard cable)

28 Chapter 3 Illustrated parts catalog

Spare part
number

Description

693655-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes

693656-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includes

693657-001 System board for use only with computer models equipped with an Intel 1.8GHz processor (includes

693715-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India

698679-001 Keyboard in black finish for use with computer models with Windows 8 in the United States (includes

698679-031 Keyboard in black finish for use with computer models with Windows 8 in the United Kingdom and

698679-041 Keyboard in black finish for use with computer models with Windows 8 in Germany (includes keyboard

698679-051 Keyboard in black finish for use with computer models with Windows 8 France (includes keyboard

698679-061 Keyboard in black finish for use with computer models with Windows 8 in Italy (includes keyboard

698679-161 Keyboard in black finish for use with computer models with Windows 8 in Latin America (includes

698679-281 Keyboard in black finish for use with computer models with Windows 8 in Thailand (includes keyboard

processor and replacement thermal material)

processor and replacement thermal material)

processor and replacement thermal material)

keyboard cable)

Singapore (includes keyboard cable)

cable)

cable)

cable)

keyboard cable)

cable)

698679-291 Keyboard in black finish for use with computer models with Windows 8 in Japan (includes keyboard

698679-AB1 Keyboard in black finish for use with computer models with Windows 8 in Taiwan (includes keyboard

698679-AD1 Keyboard in black finish for use with computer models with Windows 8 in Korea (includes keyboard

698679-B31 Keyboard in black finish for use with computer models with Windows 8 in the Netherlands (includes

698679-BA1 Keyboard in black finish for use with computer models with Windows 8 in Slovenia (includes keyboard

698679-D61 Keyboard in black finish for use with computer models with Windows 8 in India (includes keyboard

698679-FL1 Keyboard in black finish for use with computer models with Windows 8 in the Czech Republic (includes

698680-001 Backlit keyboard in black finish for use with computer models with Windows 8 in the United States

698680-071 Backlit keyboard in black finish for use with computer models with Windows 8 in Spain (includes

698680-141 Backlit keyboard in black finish for use with computer models with Windows 8 in Turkey (includes

698680-161 Backlit keyboard in black finish for use with computer models with Windows 8 in Latin America

cable)

cable)

cable)

keyboard cable)

cable)

cable)

keyboard cable)

(includes keyboard cable)

keyboard cable)

keyboard cable)

(includes keyboard cable)

Sequential part number listing 29

Spare part
number

Description

698680-171 Backlit keyboard in black finish for use with computer models with Windows 8 in Saudi Arabia

698680-251 Backlit keyboard in black finish for use with computer models with Windows 8 in Russia (includes

698680-A41 Backlit keyboard in black finish for use with computer models with Windows 8 in Belgium (includes

698680-B31 Backlit keyboard in black finish for use with computer models with Windows 8 in the Netherlands

698680-BG1 Backlit keyboard in black finish for use with computer models with Windows 8 in Swit5zerland

698680-DB1 Backlit keyboard in black finish for use with computer models with Windows 8 in Canada (includes

698680-DH1 Backlit keyboard in black finish for use with computer models with Windows 8 in Denmark, Finland,

698681-001 Keyboard in black/silver finish for use with computer models with Windows 8 in the United States

698681-031 Keyboard in black/silver finish for use with computer models with Windows 8 in the United Kingdom

698681-041 Keyboard in black/silver finish for use with computer models with Windows 8 in Germany (includes

698681-051 Keyboard in black/silver finish for use with computer models with Windows 8 in France (includes

(includes keyboard cable)

keyboard cable)

keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

keyboard cable)

Norway (includes keyboard cable)

(includes keyboard cable)

and Singapore (includes keyboard cable)

keyboard cable)

keyboard cable)

698681-061 Keyboard in black/silver finish for use with computer models with Windows 8 in Italy (includes

698681-161 Keyboard in black/silver finish for use with computer models with Windows 8 in Latin America

698681-281 Keyboard in black/silver finish for use with computer models with Windows 8 in Thailand (includes

698681-291 Keyboard in black/silver finish for use with computer models with Windows 8 in Japan (includes

698681-AB1 Keyboard in black/silver finish for use with computer models with Windows 8 in Taiwan (includes

698681-AD1 Keyboard in black/silver finish for use with computer models with Windows 8 in Korea (includes

698681-B31 Keyboard in black/silver finish for use with computer models with Windows 8 in the Netherlands

698681-BA1 Keyboard in black/silver finish for use with computer models with Windows 8 in Slovenia (includes

698681-D61 Keyboard in black/silver finish for use with computer models with Windows 8 in India (includes

698681-FL1 Keyboard in black/silver finish for use with computer models with Windows 8 in the Czech Republic

698682-001 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in the United

keyboard cable)

(includes keyboard cable)

keyboard cable)

keyboard cable)

keyboard cable)

keyboard cable)

(includes keyboard cable)

keyboard cable)

keyboard cable)

(includes keyboard cable)

States (includes keyboard cable)

30 Chapter 3 Illustrated parts catalog

Spare part
number

Description

698682-071 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Spain (includes

698682-141 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Turkey

698682-161 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Latin America

698682-171 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Saudi Arabia

698682-201 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Brazil (includes

698682-251 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Russia

698682-A41 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Belgium

698682-B31 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in the Netherlands

698682-BG1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Switzerland

698682-DB1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Canada

698682-DH1 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Denmark,

keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

(includes keyboard cable)

Finland, Norway (includes keyboard cable)

699378-001 Display panel for use with touch models only

699379-001 Hard drive hardware kit

699834-201 Atheros HB125 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use in Brazil

702683-001 Display panel in black finish for use with non-touch computer models

702684-001 Display panel in black and silver finish for use with non-touch computer models

702925-001 System board for use only with computer models equipped with an Intel 1.8 GHz processor and

Windows 8 Standard (includes processor and replacement thermal material)

702925-501 System board for use only with computer models equipped with an Intel 1.8 GHz processor and

Windows 8 Standard (includes processor and replacement thermal material)

702925-601 System board for use only with computer models equipped with an Intel 1.8 GHz processor and

Windows 8 Professional (includes processor and replacement thermal material)

702926-001 System board for use only with computer models equipped with an Intel 1.7 GHz processor and

Windows 8 Standard (includes processor and replacement thermal material)

702926-501 System board for use only with computer models equipped with an Intel 1.7 GHz processor and

Windows 8 Standard (includes processor and replacement thermal material)

702926-601 System board for use only with computer models equipped with an Intel 1.7 GHz processor and

Windows 8 Professional (includes processor and replacement thermal material)

702927-001 Base enclosure for use with touch models only

702928-001 Smart card reader for use only with touch models only

Sequential part number listing 31

Spare part
number

707750-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India

Description

708961-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes replacement

708961-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

708961-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

708962-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and

708962-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8

708962-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro

708963-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and

708963-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8

708963-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro

708964-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and

708964-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8

thermal material)

Standard (includes replacement thermal material)

(includes replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

708964-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro

708965-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and

708965-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8

708965-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro

708966-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and

708966-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

708966-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

712354-001 For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor and

712354-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8

712354-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

32 Chapter 3 Illustrated parts catalog

Spare part
number

Description

712355-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and

712355-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

712355-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

712356-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and

712356-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8

712356-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro

713809-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and

713809-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

713809-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

713810-001 For use only with computer models equipped with an Intel 1.9 GHz processor (includes processor and

713810-501 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

713810-601 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Pro

713813-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and

713813-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

713813-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

713814-001 For use only with computer models equipped with an Intel 1.9 GHz processor (includes processor and

713814-501 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8

713814-601 For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Pro

716306-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor and

716306-501 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8

716306-601 For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro

716307-001 For use only with computer models equipped with an Intel 1.87 GHz processor (includes processor

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

and replacement thermal material)

Sequential part number listing 33

Spare part
number

Description

716307-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8

716307-601 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro

716308-001 For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor and

716308-501 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8

716308-601 For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro

716398-001 Display panel In black finish for use with touch models only

716399-001 Display panel in black finish for use with non-touch models only

716400-001 Display panel in black and silver finish for use with non-touch models only

717097-001 24-GB mSATA solid-state drive (SSD)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

replacement thermal material)

Standard (includes processor and replacement thermal material)

(includes processor and replacement thermal material)

34 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service

providers should perform the removal and replacement procedures described here. Accessing the
internal part could damage the computer or void the warranty.

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Preliminary replacement requirements 35

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

36 Chapter 4 Removal and replacement procedures

CAUTION: A product can be degraded by as little as 700 V.

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

Typical electrostatic voltage levels

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or

●

packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or

●

nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded

●

tools and equipment.

● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

Preliminary replacement requirements 37

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

●

and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

●

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

●

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

●

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

38 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 77 screws that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Display panel

Description Spare part number

14.0 in, WLED, BrightView SVA display panel

In black finish for use with touch models only 699378-001

In black finish for use with non-touch models only 702683-001

In black and silver finish for use with non-touch models only 702684-001

Before removing the display panel, follow these steps:

716398-001

716399-001

716400-001

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the display panel:

1. Turn the computer right-side up, with the rear toward you.

2. Open the computer.

3. Remove the 2 screw covers (1) on the left and right side base of the display panel.

NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel

4. Remove the 2 Phillips PM 2.5x3 screws (2) on the left and right hinges that secure the display

panel to the computer.

NOTE: Support the display panel as you are removing the screws.

5. Loosen the edges of the plastic bezel cover (3) from all four sides of the display panel.

Component replacement procedures 39

6. Lift the display bezel cover (4), and then remove the cover (5).

7. Remove the 4 Phillips PM 2x2 display panel screws (2 on the top and 2 on the bottom).

NOTE: Remove any tabs or tape adhering to the display panel.

40 Chapter 4 Removal and replacement procedures

8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2).

NOTE: Support the display panel as you lean the panel forward.

9. Release the support strip (1) that secures the display panel connector. Disconnect the display

panel cable from the display panel (2), and then remove the panel (3).

Reverse this procedure to install the display panel.

Component replacement procedures 41

Base enclosure

Description Spare part number

Base enclosure (Red) 686092-001

Base enclosure (Black) 690193-001

Base enclosure for touch models only 702927-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

Display panel on page 39).

Remove the base enclosure:

1. Turn the computer face down, remove the 12 Phillips PM 7.5 millimeter long screws.

42 Chapter 4 Removal and replacement procedures

Battery

2. Remove the bottom enclosure.

NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP Tool

Shroud separator, available on the HP website.

Description Spare part number

4-cell, 52WHr 3.55AH Li-ion battery 681949-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

Display panel on page 39).

Base enclosure on page 42).

Remove the battery:

1. Turn the computer right-side up, with the front toward you.

Component replacement procedures 43

2. Disconnect the battery cable.

3. Move the battery cable to the side (1), and then remove the 3 Phillips PM 2.5×4.2 screws (2) that

secure the battery to the top cover.

44 Chapter 4 Removal and replacement procedures

4. Remove the battery from the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures 45

Hard drive

Description Spare part number

320-GB 7200RPM SATA 7mm 634862-005

320-GB 5400RPM SATA 7mm 645193-005

500-GB 5400RPM SATA 7mm 683802-005

32-GB mSATA solid-state drive (SSD) 687100-001

24-GB mSATA solid-state drive (SSD) 717097-001

Before removing the hard drive or SSD, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Remove the hard drive:

1. Disconnect the hard drive cable from the system board (1), and then remove the 4 screws (2)

securing the hard drive to the top cover.

46 Chapter 4 Removal and replacement procedures

2. Remove the hard drive (3).

3. Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drive

bracket to the hard drive, and then remove the hard drive bracket (3).

4. Remove the hard drive (3).

Remove the mSATA solid-state drive:

Component replacement procedures 47

Remove the screw (1), and then remove the mSATA solid-state drive (2).

▲

Reverse these procedures to reassemble and install the hard drive.

48 Chapter 4 Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery 686922–001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Remove the RTC battery:

1. Disconnect the RTC battery cable from the system board (1). Use a thin, non-conductive tool to

remove the RTC battery from the socket on the system board.

Component replacement procedures 49

2. Gently hold down the media card reader board (2), and remove the RTC battery (3).

NOTE: The RTC battery is attached to the system board by foam material rather than double-

sided adhesive.

Reverse this procedure to install the RTC battery on computer models. When installing the RTC
battery, make sure the “+” sign faces up.

Memory module

Description Spare part number

4-GB memory module (PC3, 12800, 1600-MHz) 641369-005

2-GB memory module (PC3, 12800, 1600-MHz) 652972-005

8-GB memory module (PC3, 12800, 1600-MHz) 670034-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

Display panel on page 39).

50 Chapter 4 Removal and replacement procedures

5. Remove the base enclosure (see Base enclosure on page 42).

6. Remove the keyboard (see

7. Remove the top cover (see

8. Disconnect the battery cable (see

Keyboard on page 70).

Top cover on page 74).

Battery on page 43).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the

memory module. (The memory module tilts up.)

CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch

the components on the memory module.

2. Slide the memory module forward (2).

3. Remove the memory module (3).

Reverse this procedure to install a memory module.

Component replacement procedures 51

WLAN module

Description Spare part number

Intel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290-005

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-005

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-005

802.11 b/g/n HMC 1×1 WiFi adapter 675794-005

Atheros AR9565 802.11 b/g/n 1×1 WiFi Adapter 690019-005

Ralink 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 690020-005

Atheros HB125 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use in Brazil 699834-201

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Remove the WLAN module:

1. Disconnect the #1 and #2 WLAN antenna cables from the WLAN module (1).

NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 main terminal. The

#2 WLAN antenna cable is connected to the WLAN module #2 auxiliary terminal.

2. Remove the 1 Phillips PM 2.0×2.5 screw (2) that secures the WLAN module to the

system board. (The WLAN module tilts up.)

52 Chapter 4 Removal and replacement procedures

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors.

Component replacement procedures 53

TouchPad module

Description Spare part number

TouchPad button board (includes cable) in black finish 687997-001

TouchPad button board (includes cable) in silver finish 691640-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

Display panel on page 39).

Base enclosure on page 42).

Remove the TouchPad button board and cable:

1. Turn the top cover upside down, with the back edge toward you.

2. Disconnect the cable (1) that secures the TouchPad cable to the system board.

3. Remove the 4 Phillips PM 2.5×3.0 black screws (2) that secure the TouchPad button board to

the top cover.

4. Remove the 2 Phillips PM 2.5x3.0 silver screws, and then remove the TouchPad bracket (3).

54 Chapter 4 Removal and replacement procedures

5. Lift up on the rear edge, slide backwards, and then remove the TouchPad button board and

cable (4).

Fan

Reverse this procedure to install the TouchPad button board and cable.

Description Spare part number

Fan (with foil) 691641-001

Before removing the fan:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Remove the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Component replacement procedures 55

Remove the fan:

1. Disconnect the fan cable (1).

2. Remove the 2 Phillips PM screws securing the fan to the unit (2), and then lift the fan upwards

(3).

3. Remove the piece of tape on the underside of the heat sink that secures the fan to the unit (4).

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

For non-touch models:

For use only with computer models equipped with an Intel 1. 8Hz processor but not WWAN
capability (includes replacement thermal material)

For use only with computer models equipped with an Intel 1.7GHz processor, but not WWAN
capability (includes replacement thermal material)

For use only with computer models equipped with an Intel 1.5Hz processor, but not WWAN
capability (includes replacement thermal material)

For use only with computer models equipped with an Intel 1.4GHz processor, but not WWAN
capability (includes replacement thermal material)

56 Chapter 4 Removal and replacement procedures

686086-002

686087-002

689844-002

693655-001

693656-001

686088-002

686090-001

Description Spare part number

For use only with computer models equipped with an Intel 1.9 GHz processor (includes
replacement thermal material)

For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8
Standard (includes replacement thermal material)

For use only with computer models equipped with an Intel 1.9 GHz processor and Windows 8 Pro
(includes replacement thermal material)

or use only with computer models equipped with an Intel 1.8 GHz processor (includes replacement
thermal material)

For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes replacement thermal material)

713814-001

713810-501

713814-501

713809-601

713810-601

713814-601

708961-001

713813-001

716306-001

708961-501

708966-501

712355-501

713809-501

713813-501

713814-501

For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes replacement thermal material)

For use only with computer models equipped with an Intel 1.7 GHz processor (includes processor
and replacement thermal material)

For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)

716306-501

708961-601

708966-601

712355-601

713809-601

713813-601

716306-601

708963-001

716307-001

708962-501

708963-501

712354-501

716307-501

693657-001

708962-601

708963-601

712354-601

716307-601

Component replacement procedures 57

Description Spare part number

For use only with computer models equipped with an Intel 1.6 GHz processor (includes processor
and replacement thermal material)

For use only with computer models equipped with an Intel 1.5 GHz processor (includes processor
and replacement thermal material)

For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.5 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.4 GHz processor (includes processor
and replacement thermal material)

For use with touch models only

For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)

686089-002

686091-002

712356-001

716308-001

708964-501

708965-501

712356-501

716308-501

708964-601

708965-601

712356-601

716308-601

686090-002

702925-001

For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.8 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8
Standard (includes processor and replacement thermal material)

For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8 Pro
(includes processor and replacement thermal material)

702925-501

702925-601

702926-501

702926-601

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Remove the battery (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

7. Remove the WLAN module (see

WLAN module on page 52).

58 Chapter 4 Removal and replacement procedures

8. Remove the hard drive (see Hard drive on page 46).

9. Disconnect the display panel cable from the system board (see

10. Remove the speaker (see

11. Remove the power connector and cable (see

12. Remove the USB/Audio and cable (see USB/Audio).

When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:

RTC battery (see

●

Memory module (see

●

Power connector cable (see

●

Fan (see

●

Heat sink (see

●

WLAN module see (

●

Hard drive (see

●

USB/Audio (see USB/Audio)

●

Display panel cable (see

●

Heat sink on page 61)

RTC battery on page 49)

Heat sink on page 61)

Hard drive on page 46).

Speakers on page 68).

Power connector cable on page 67).

Memory module on page 50)

Power connector cable on page 67)

WLAN module on page 52).

Display panel on page 39).

Display panel on page 39).

Remove the system board:

1. Remove the following cables:

Power connector cable (1)

●

Speaker cable (2)

●

Subwoofer cable (3)

●

USB/Audio board cable (4)

●

Keyboard cable (5)

●

Keyboard light cable (6)

●

TouchPad board cable (7)

●

Wireless cable (8)

●

Display panel cable (9)

●

Power button board cable (10)

●

Component replacement procedures 59

2. Remove the 4 Phillips PM 2.5x3 screws (1) until the system board rests at an angle.

3. Remove the system board (2) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

60 Chapter 4 Removal and replacement procedures

Heat sink

Description Spare part number

Fan—Heat sink 686578-001

Fan—Heat sink 686579-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a
temperature sensor and is designed to turn on automatically when high temperature conditions exist.
These conditions are affected by high external temperatures, system power consumption, power
management/battery conservation configurations, battery fast charging, and software requirements.
Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43),

Remove the fan:

1. Turn the computer, with the front toward you.

2. Disconnect the fan cable (1) from the system board.

3. Remove the 4 Phillips PM 2.0×3.0 screws securing the heat sink (2), and the 2 Phillips PM

2.0×3.0 screws securing the fan (3).

Component replacement procedures 61

4. Remove the heat sink (4).

Reverse this procedure to install the fan and the heat sink.

RJ-45 module cover

Description Spare part number

RJ-45 module cover 686582-001

Before removing the RJ-45 module cover:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Remove the RJ-45 module cover:

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

1. Remove the 2 Phillips PM screws securing the RJ-45 module cover (1).

62 Chapter 4 Removal and replacement procedures

2. Remove the cover (2).

Media card reader assembly (smart card reader)

Description Spare part number

Media card reader assembly (smart card reader) 687097-001

Media card reader assembly (smart card reader) for touch models only 702928-001

Before removing the media reader assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Remove the media card reader assembly:

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

1. Remove the 2 screws (1), and then lift the media card reader assembly (2).

Component replacement procedures 63

2. Disconnect the cable (3), and then remove the media card reader (4).

Subwoofer

Description Spare part number

Subwoofer 686586-001

Before removing the USB/Audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Remove the subwoofer:

1. Disconnect the subwoofer cable (1).

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

2. Remove the 2 broadhead screws (2).

64 Chapter 4 Removal and replacement procedures

3. Remove the subwoofer (3).

Security bracket

Description Spare part number

Security bracket (included in power connector kit) 686577-001

Before you remove the security bracket, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Disconnect the battery cable (see

6. Remove the subwoofer (see

Remove the security bracket:

1. Remove the 2 Phillips PM screws (1).

Display panel on page 39).

Battery on page 43).

Component replacement procedures 65

2. Remove the security bracket (2).

USB/Audio board

Description Spare part number

USB/Audio board 686584-001

Before removing the USB/Audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

7. Remove the subwoofer (see

8. Remove the security bracket (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Subwoofer on page 64).

Security bracket on page 65).

66 Chapter 4 Removal and replacement procedures

Remove the USB/Audio board:

1. Disconnect the USB/Audio board cable from the system board (1)

2. Disconnect the Phillips PM 2.0x2.0 screw securing the USB/Audio board (2).

3. Remove the USB/Audio board (3).

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 686577-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

7. Remove the subwoofer (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Subwoofer on page 64).

Component replacement procedures 67

8. Remove the security bracket (see Security bracket on page 65

9. Remove the USB/Audio board (see

USB/Audio board on page 66).

Remove the power connector cable:

1. Turn the computer, with the right side toward you.

2. Disconnect the power connector cable (1) from the system board.

3. Remove the double-sided tape (2) from the power connector.

4. Remove the power connector cable (3).

Reverse this procedure to install the power connector cable and bracket.

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cable) 686585-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

68 Chapter 4 Removal and replacement procedures

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Remove the speakers:

1. Turn the computer, with the front edge toward you.

2. Release the 2 Phillips PM 2.0×3.0 screws securing each speaker. (1)

3. Remove the speakers and cables (2).

Reverse this procedure to install the speakers.

Power button board

Description Spare part number

Power button board (includes cable) 688000-001

Before removing the Power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures 69

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43).

Remove the Power button board and cable:

1. Turn the top cover upside down, with the back edge toward you.

2. Remove the 2 Phillips PM 2.0x3x0 screws securing the Power button board to the top cover (1).

3. Remove the Power button board (2).

NOTE: The Power button board's cable is attached to the board.

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

For use in country or region: Spare part number: For use in country or region: Spare part number:

Keyboard in black finish:

For use in Russia 686836-251

Keyboard in black/silver finish

70 Chapter 4 Removal and replacement procedures

For use in country or region: Spare part number: For use in country or region: Spare part number:

For use in Russia 692758-251

Keyboard in black finish for use with Windows 8:

For use in the United States 698679-001 For use in the United Kingdom and

For use in Germany 698679-041 For use in France 698679-051

For use in Italy 698679-061 For use in Latin America 698679-161

For use in Thailand 698679-281 For use in Japan 698679-291

For use in Taiwan 698679-AB1 For use in Korea 698679-AD1

For use in the Netherlands 698679-B31 For use in Slovenia 698679-BA1

For use in India 698679-D61 For use in the Czech Republic 698679-FL1

Backlit keyboard in black finish for use with Windows 8:

For use in the United States 698680-001 For use in Spain 698680-071

For use in Turkey 698680-141 For use in Latin America 698680-161

For use in Saudi Arabia 698680-171 For use in Russia 698680-251

For use in Belgium 698680-A41 For use in the Netherlands 698680-B31

For use in Switzerland 698680-BG1 For use in Canada 698680-DB1

For use in Denmark, Finland,
Norway

Keyboard in black/silver finish for use with Windows 8:

698680-DH1

Singapore

698679-031

For use in the United States 698681-001 For use in the United Kingdom and

Singapore

For use in Germany 698681-041 For use in France 698681-051

For use in Italy 698681-061 For use in Latin America 698681-161

For use in Thailand 698681-281 For use in Japan 698681-291

For use in Taiwan 698681-AB1 For use in Korea 698681-AD1

For use in the Netherlands 698681-B31 For use in Slovenia 698681-BA1

For use in India 698681-D61 For use in the Czech Republic 698681-FL1

Backlit keyboard in black/silver finish for use with Windows 8:

For use in the United States 698682-001 For use in Spain 698682-071

For use in Turkey 698682-141 For use in Latin America 698682-161

For use in Saudi Arabia 698682-171 For use in Brazil 698682-201

For use in Russia 698682-251 For use in Belgium 698682-A41

For use in the Netherlands 698682-B31 For use in Switzerland 698681-BG1

For use in Canada 698682-DB1 For use in Denmark, Finland,

Norway

698681-031

698682-DH1

Component replacement procedures 71

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

Display panel on page 39).

Base enclosure on page 42).

Remove the keyboard:

1. Turn the computer right-side up with the front facing you.

2. Remove the 16 Phillips PM 2x3 screws.

72 Chapter 4 Removal and replacement procedures

3. Remove the single screw (1), and then release the keyboard and keyboard bracket from the top

cover (2).

4. Remove the 1 Phillips PM 2.5x3 screw securing the keyboard to the bracket (1), disconnect the

keyboard cable (2) (pushing it through the bracket), and then remove the keyboard from the
bracket (3).

Reverse this procedure to install the keyboard.

Component replacement procedures 73

Top cover

Description Spare part number

Top cover in black finish 686093-001

Top cover in silver finish 690194-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43.

Remove the top cover:

1. Turn the computer right-side up, with the front toward you.

2. Open the computer.

3. Remove the 3 screws from each hinge on the top cover (1), and then remove the top cover (2).

Reverse this procedure to install the top cover.

74 Chapter 4 Removal and replacement procedures

WLAN antenna cables

Description Spare part numbers

WLAN antennas 686573-001

Before removing the antenna cables:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43.

Remove the WLAN antenna cables:

Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the right and

▲

left sides of the hinge.

Display panel cable assembly

Description Spare part number

Display panel cable assembly 687718-001

Component replacement procedures 75

Before removing the display panel cable assembly:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43.

Remove the display panel cable assembly:

Disconnect the display panel cable from the webcam, and then remove the cable on the left side

▲

up to the left hinge.

Webcam assembly

Description Spare part numbers

Webcam assembly 686587–001

Before removing the webcam assembly:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

76 Chapter 4 Removal and replacement procedures

Display panel on page 39).

5. Remove the base enclosure (see Base enclosure on page 42).

6. Disconnect the battery cable (see

Battery on page 43.

Remove the webcam assembly:

Disconnect the webcam cable (1), and then remove the cable (2).

▲

Display hinges and hinge covers

Description Spare part number

Display hinges 686583-001

Display hinge covers 691639–001

Before removing the webcam assembly:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display panel (see

5. Remove the base enclosure (see

6. Disconnect the battery cable (see

Display panel on page 39).

Base enclosure on page 42).

Battery on page 43.

Component replacement procedures 77

Remove the display hinge covers:

1. Remove the 1 Phillips PM screws that secures the display the left and right hinge covers (1), and

then remove the hinge covers (2).

2. Remove the 4 Phillips PM screws (2 on each side) that secure the hinge to the display panel (1),

and then remove the hinges (2).

78 Chapter 4 Removal and replacement procedures

5 Setup Utility (BIOS) and System

Diagnostics

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics 79

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,

select Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

80 Chapter 5 Setup Utility (BIOS) and System Diagnostics

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

1. Turn on or restart the computer, quickly press esc, and then press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test while it is running, press esc.

Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics

Using Setup Utility

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility includes settings for the types of peripherals installed, the startup sequence of the computer,
and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Setup Utility. Errors can prevent the computer

from operating properly.

Starting Setup Utility

Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

▲

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f10.

Changing the language of Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select System Configuration > Language, and then press enter.

3. Use the arrow keys to select a language, and then press enter.

4. When a confirmation prompt with your language selected is displayed, press enter.

5. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

Your change takes effect immediately.

Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics 81

Using Setup Utility

Navigating and selecting in Setup Utility

Setup Utility does not support the TouchPad. Navigation and selection are by keystroke.

To choose a menu or a menu item, use the arrow keys.

●

To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either

●

the arrow keys or f5 and f6.

To select an item, press enter.

●

To close a text box or return to the menu display, press esc.

●

To display additional navigation and selection information while Setup Utility is open, press f1.

●

Displaying system information

1. Start Setup Utility.

2. Select the Main menu. System information such as the system time and date, and identification

information about the computer is displayed.

3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit

Discarding Changes, and then press enter.

Restoring factory default settings in Setup Utility

1. Start Setup Utility.

2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.

3. When the Setup Confirmation is displayed, press enter.

4. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving

Changes, and then press enter.

The Setup Utility factory settings take effect when the computer restarts.

NOTE: Your password, security, and language settings are not changed when you restore the

factory settings.

Exiting Setup Utility

● To exit Setup Utility and save your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.

● To exit Setup Utility without saving your changes from the current session:

If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

82 Chapter 5 Setup Utility (BIOS) and System Diagnostics

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by using
Setup Utility.

1. Start Setup Utility.

2. If the system information is not displayed, use the arrow keys to select the Main menu.

BIOS and other system information is displayed.

3. To exit Setup Utility, use the arrow keys to select Exit > Exit Discarding Changes, and then

press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Suspend or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Access the page on the HP website that provides software for your computer.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your

computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics 83

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

84 Chapter 5 Setup Utility (BIOS) and System Diagnostics

6 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 29.16 cm 11.48 in

Depth 2.15 cm 8.46 in

Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in

Weight

With 6-cell battery 1.60 kg 3.53 lb

With 3-cell battery 1.46 kg 3.22 lb

Input power

Operating voltage and current 18.5 V dc @ 3.5 A - 65 W

– or –

19.5 V dc @ 3.33 A - 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

Computer specifications 85

14.0-inch display specifications

Metric U.S.

Dimensions

Height 16.50 cm 6.50 in

Width 25.34 cm 11.60 in

Diagonal 33.66 cm 13.30 in

Number of colors 262,144

Contrast ratio 200:1 (typical)

Brightness 200 nits (typical)

Pixel resolution

Pitch 0.197 mm × 0.197 mm

Format 1366 × 768

Configuration RGB vertical stripe

Backlight LED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

86 Chapter 6 Specifications

7 Backing up, restoring, and recovering

Windows 8 — Backing up, restoring, and recovering

Your computer includes tools provided by HP and the operating system to help you safeguard your
information and retrieve it if you ever need to. These tools will help you return your computer to a
proper working state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

● Creating recovery media and backups

Restoring and recovering your system

●

NOTE: This guide describes an overview of backing up, restoring and recovering options. For more

details about the tools provided, see Help and Support. From the Start screen, type h, and then select

Help and Support.

Creating recovery media and backups

Recovery after a system failure is only as good as your most recent backup.

1. After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

System Recovery—Reinstalls the original operating system and the programs that were

●

installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related

●

drivers and software, but not other software applications.

Factory Reset—Restores the computer to its original factory state by deleting all

●

information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.

Windows 8 — Backing up, restoring, and recovering 87

See Creating HP Recovery media on page 88.

2. As you add hardware and software programs, create system restore points. A system restore

point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A system restore point contains information that Windows uses, such as registry
settings. Windows creates a system restore point for you automatically during a Windows update
and during other system maintenance (such as a software update, security scanning, or system
diagnostics). You can also manually create a system restore point at any time. For more
information and steps for creating specific system restore points, see Help and Support. From
the Start screen, type h, and then select Help and Support.

3. As you add photos, video, music, and other personal files, create a backup of your personal

information. Windows File History can be set to regularly and automatically back up files from
libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
they can no longer be restored from the Recycle Bin, or if files become corrupted, you can
restore the files that you backed up using File History. Restoring files is also useful if you ever
choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery
Manager.

NOTE: File History is not enabled by default, so you must turn it on.

For more information and steps for enabling Windows File History, see Help and Support. From
the Start screen, type h, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and

●

keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for

●

the blank USB flash drive or the number of blank DVD discs that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability,

●

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
instead you can use a high-quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you

●

would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from the
HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,

to
it must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.

http://www.hp.com/go/contactHP. For worldwide support, go

Be sure that the computer is connected to AC power before you begin creating the recovery

●

media.

88 Chapter 7 Backing up, restoring, and recovering

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery

●

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:

● If you need to restore your personal files and data, you can use Windows File History to restore

your information from the backups you created. For more information and steps for using File
History, see Help and Support. From the Start screen, type h, and then select Help and
Support.

If you need to correct a problem with a preinstalled application or driver, use the Drivers and

●

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.

If you want to restore the system to a previous state without losing any personal information,

●

Windows System Restore is an option. System Restore allows you to restore without the
requirements of Windows Refresh or a reinstallation. Windows creates system restore points
automatically during a Windows update and other system maintenance events. Even if you did
not manually create a restore point, you can choose to restore to a previous point, automatically
created. For more information and steps for using Windows System Restore, see Help and
Support. From the Start screen, type h, and then select Help and Support.

Recovering using HP Recovery Manager on page 91.

If you want a quick and easy way to recover the system without losing your personal information,

●

settings, or apps that came preinstalled on your computer or were purchased from the Windows
Store, consider using Windows Refresh. This option does not require backing up data to another
drive. See

If you want to reset your computer to its original state, Windows provides an easy way to remove

●

all personal data, apps, and settings, and reinstall Windows.

For more information, see

If you want to reset your computer using a minimized image, you can choose the HP Minimized

●

Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see

Using Windows Refresh for quick and easy recovery on page 90.

Remove everything and reinstall Windows on page 90.

Recovering using HP Recovery Manager on page 91.

Windows 8 — Backing up, restoring, and recovering 89

If you want to recover the computer's original factory partitioning and content, you can choose

●

the System Recovery option from the HP Recovery media. For more information, see

Recovering using HP Recovery Manager on page 91.

If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery

●

media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 91.

If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager

●

offers the Remove Recovery Partition option.

For more information, see

Removing the HP Recovery partition on page 93.

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See Help and Support for instructions on
reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.

NOTE: You may be prompted for your permission or password when using Refresh. See Help and

Support for more information. From the Start screen, type h, and then select Help and Support.

To start Refresh:

1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Refresh your PC without affecting your files, select Get started, and then follow the

on-screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

90 Chapter 7 Backing up, restoring, and recovering

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Reset your PC, and then follow the on-screen instructions.

To use the Start screen:

1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state. Using
the HP Recovery media you created, you can choose from one of the following recovery options:

System Recovery—Reinstalls the original operating system, and then configures the settings for

●

the programs that were installed at the factory.

Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers

●

and software, but not other software applications.

Factory Reset—Restores the computer to its original factory state by deleting all information

●

from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

The HP Recovery partition (select models only) allows Minimized Image Recovery.

What you need to know

HP Recovery Manager recovers only software that was installed at the factory. For software not

●

provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.

● Recovery through HP Recovery Manager should be used as a final attempt to correct computer

issues.

HP Recovery media must be used if the computer hard drive fails.

●

● To use the Factory Reset or System Recovery options, you must use HP Recovery media.

● If the HP Recovery media do not work, you can obtain recovery media for your system from the

HP website. For U.S. support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

to

http://www.hp.com/go/contactHP. For worldwide support, go

Windows 8 — Backing up, restoring, and recovering 91

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you wish to retain.

Using the HP Recovery partition to recover a minimized image (select models only)

The HP Recovery partition (select models only) allows you to perform a minimized image recovery
without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be
used if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select HP Recovery Manager, and follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an

optional external optical drive, and then restart the computer.

– or –

Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then
restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

3. Follow the on-screen instructions.

Changing the computer boot order

If computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer.

3. Press and hold esc while the computer is restarting, and then press f9 for boot options.

Changing the computer boot order on page 92.

4. Select the optical drive or USB flash drive you want to boot from.

5. Follow the on-screen instructions.

92 Chapter 7 Backing up, restoring, and recovering