HP C2K82UARABL User Manual
HP ENVY 4 Sleekbook
HP ENVY 4 Ultrabook
HP ENVY TouchSmart 4 Sleekbook
HP ENVY TouchSmart 4 Ultrabook
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: December 2012
Document Part Number: 683019-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Display .................................................................................................................................................. 5
Button, speakers, and subwoofer ......................................................................................................... 6
Keys — Windows 8 models .................................................................................................................. 8
Keys — Ubuntu Linux models .............................................................................................................. 9
Lights .................................................................................................................................................. 10
TouchPad ........................................................................................................................................... 11
Left side .............................................................................................................................................. 12
Right side ........................................................................................................................................... 14
Bottom ................................................................................................................................................ 15
3 Illustrated parts catalog ............................................................................................................................... 17
Service tag and PCID label ................................................................................................................ 17
Service tag ......................................................................................................................... 17
PCID label .......................................................................................................................... 17
Computer major components ............................................................................................................. 19
Mass storage devices ......................................................................................................................... 25
Miscellaneous parts ............................................................................................................................ 26
Sequential part number listing ............................................................................................................ 27
4 Removal and replacement procedures ....................................................................................................... 35
Preliminary replacement requirements ............................................................................................... 35
Tools required .................................................................................................................... 35
Service considerations ....................................................................................................... 35
Plastic parts ....................................................................................................... 35
Cables and connectors ..................................................................................... 35
Drive handling ................................................................................................... 36
Grounding guidelines ......................................................................................................... 36
Electrostatic discharge damage ........................................................................ 36
v
Packaging and transporting guidelines ............................................. 37
Component replacement procedures ................................................................................................. 39
Display panel ..................................................................................................................... 39
Base enclosure .................................................................................................................. 42
Battery ............................................................................................................................... 43
Hard drive .......................................................................................................................... 46
RTC battery ....................................................................................................................... 49
Memory module ................................................................................................................. 50
WLAN module .................................................................................................................... 52
TouchPad module .............................................................................................................. 54
Fan ..................................................................................................................................... 55
System board ..................................................................................................................... 56
Heat sink ............................................................................................................................ 61
RJ-45 module cover ........................................................................................................... 62
Media card reader assembly (smart card reader) .............................................................. 63
Subwoofer .......................................................................................................................... 64
Security bracket ................................................................................................................. 65
USB/Audio board ............................................................................................................... 66
Power connector cable ...................................................................................................... 67
Speakers ............................................................................................................................ 68
Power button board ........................................................................................................... 69
Keyboard ........................................................................................................................... 70
Top cover ........................................................................................................................... 74
WLAN antenna cables ....................................................................................................... 75
Display panel cable assembly ........................................................................................... 75
Webcam assembly ............................................................................................................ 76
Display hinges and hinge covers ....................................................................................... 77
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 79
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics ....................................... 79
Using Setup Utility ............................................................................................................. 79
Starting Setup Utility (BIOS) .............................................................................. 79
Updating the BIOS ............................................................................................ 79
Determining the BIOS version .......................................................... 79
Downloading a BIOS update ............................................................ 80
Using System Diagnostics ................................................................ 81
Ubuntu Linux – Setup Utility (BIOS) and AdvancedSystem Diagnostics ........................................... 81
Using Setup Utility ............................................................................................................. 81
Starting Setup Utility .......................................................................................... 81
Changing the language of Setup Utility ............................................................. 81
Using Setup Utility ............................................................................................. 82
vi
Navigating and selecting in Setup Utility .......................................... 82
Displaying system information .......................................................... 82
Restoring factory default settings in Setup Utility ............................. 82
Exiting Setup Utility ........................................................................... 82
Updating the BIOS ............................................................................ 82
6 Specifications ................................................................................................................................................ 85
Computer specifications ..................................................................................................................... 85
14.0-inch display specifications .......................................................................................................... 86
7 Backing up, restoring, and recovering ....................................................................................................... 87
Windows 8 — Backing up, restoring, and recovering ......................................................................... 87
Creating recovery media and backups .............................................................................. 87
Creating HP Recovery media ............................................................................ 88
Restore and recovery ........................................................................................................ 89
Using Windows Refresh for quick and easy recovery ....................................... 90
Remove everything and reinstall Windows ....................................................... 90
Recovering using HP Recovery Manager ......................................................... 91
What you need to know .................................................................... 91
Using the HP Recovery partition to recover a minimized image
(select models only) .......................................................................... 92
Using HP Recovery media to recover .............................................. 92
Changing the computer boot order ................................................... 92
Removing the HP Recovery partition ................................................................ 93
Ubuntu Linux — Backing up, restoring, and recovering ..................................................................... 93
Performing a system recovery ........................................................................................... 93
Creating the restore DVDs ................................................................................ 93
Creating a restore image on a USB device ....................................................... 94
Performing recovery using the restore DVD ..................................................... 94
Backing up your information .............................................................................. 95
8 Power cord set requirements ...................................................................................................................... 97
Requirements for all countries ............................................................................................................ 97
Requirements for specific countries and regions ............................................................................... 98
9 Recycling ..................................................................................................................................................... 101
Index ................................................................................................................................................................. 103
vii
viii
1 Product description
Category Description
Product Name HP ENVY4 Sleekbook PC
HP ENVY 4 Ultrabook PC
HP ENVY TouchSmart 4 Sleekbook PC
HP ENVY TouchSmart 4 Ultrabook PC
Processors Intel® Core™ i5-3337U 1.8 GHz processor SC turbo up to 2.7 GHz (3-MB cache, dual core 17 W)
Intel® Core™ i5-3317U 1.7 GHz processor SC turbo up to 2.6 GHz (3-MB L3 cache, dual core 17
Intel® Core™ i3-3227U 1.9 GHz processor (3-MB cache, dual core 17 W)
Intel® Core™ i3-3217U 1.8 GHz processor (3-MB L3 cache, dual core 17 W)
Intel® Core™ i3-2377M 1.5 GHz processor (3-MB L3 cache, dual 17W)
Chipset Intel® HM77 Express platform controller hub (PCH)
Graphics Intel® HD Graphics 4000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
Intel® HD Graphics 3000 discrete-class graphics. Supports BD and or HD-DVD playback with HD
AMD Mars XT (RadeonT HD 8750M) switchable discrete graphics with 2GB of dedicated video
Panel 14.0" high-definition (HD) light-emitting diode (LED), BrightView (1366x768) display; (3.2mm) Slim,
Touchscreen, multitouch enabled, 160 nits (select models only)
All display assemblies include 2 wireless local area network (WLAN) antenna cables.
Supports 16:9 wide aspect ratio
Support for non-flush glass panel cover (non-PMMA)
W)
decode, DX11 support and HDMI support
decode, DX11 support, and HDMI support
memory (128Mx16). Supports BD and or HD-DVD playback with HD decode, DX11 support, and
HDMI support
Shuriken, 200 nits, Supports LVDS
Memory Two memory module slots
DDR3-1600MHz single channel support
DDR3-1333MHz single channel support (DDR3-1600 downgrade to 1333)
DDR3L-1600MHz Dual Channel Support (DDR3L-1600 bridge to DDR3-1600)
1
Category Description
Supports up to 16384-GB of system RAM
Supports the following configurations:
● 2048-MB total system memory (2048×1)
● 4096-MB total system memory (2048×2)
● 4096-MB total system memory (4096×1)
6144-MB total system memory (2048×1 + 4096×1)
●
8192-MB total system memory (4096×2)
●
8192-MB total system memory (8192×1)
●
12288-MB total system memory (8192×1 + 4096×1)
●
● 16384-MB total system memory (8192×2)
Hard drives HDD (7mm SATA 2.5”) configurations:
● 320-GB 7200 RPM 7mm SATA
320-GB 5400 RPM 7mm SATA
●
500-GB 5400 RPM 7mm SATA
●
mSATA SSD configurations:
● 32-GB SSD (select models only)
24-GB SSD (select models only)
●
Optical drive External USB optical drive (computer USB ports support 2A current)
SATA
12.7 mm tray load
Supports the following external optical drives:
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
●
DVD±RW Super Multi Double-Layer Combo Drive
●
Audio and video Dual array digital microphones
Two integrated stereo speakers and subwoofer
HP TrueVision high-definition webcam (fixed, no tilt, 1280×720 by 30 frames per second)
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated WLAN options by way of wireless module
Two WLAN antennas built into display assembly
Supports the following WLAN formats:
● Intel® Centrino® Wireless-N 2230 + Bluetooth combo w/ *2 antennas (802.11 b/g/n,
Bluetooth 3.0)
●
●
2 Chapter 1 Product description
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Category Description
External media card Push-push insertion/removal
HP Multi-Format Digital Media Reader supports the following digital card formats:
● MultiMediaCard
● Secure Digital (SD) Card
● Secure Digital High-Capacity (SDHC) Card
Secure Digital Extended Capacity (SDxC) Card
●
Ports
Keyboard/pointing
devices
TouchPad with multi-touch gestures
Taps enabled as default
ClickPad with Imaging sensor
Support Windows 8 Modern Trackpad Gestures
Power requirements Supports the following HP AC adapters:
3-pin AC power (non-smart pin)
●
● Audio-in (mono microphone), supports jack detection
● Audio-out (stereo headphone), supports jack detection
● HDMI version 1.4b supporting 1920p, 1920 ×1200 @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
●
USB 3.0 (2 ports)
●
USB 2.0 (1 port)
●
● 97% Duracoat, island-style keyboard, no spill-resistance (in black finish)
Backlit, island-style keyboard in black finish (NA CTO only)
●
Backlit, island-style keyboard in silver finish
●
● 97% Duracoat, island-style keyboard, no spill-resistance (in silver finish)
● 65-W (non-smart) PFC RC V EM 3-wire HP AC adapter
Supports the following batteries:
● 4-cell, 52WHr 3.55 AH Li-ion battery
Operating system Preinstalled:
● Windows 8 Standard (64-bit)
● Windows 8 Professional (64-bit)
● Ubuntu Linux
Serviceability End-user replaceable part: AC adapter
3
4 Chapter 1 Product description
2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep/Suspend if the display
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
is closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
local area networks (WLANs).
Display 5
Component Description
(5) HP TrueVision HD Webcam Records video, captures still photographs, and allows video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and
Environmental Notices that applies to your country or region.
conferences and online chat by means of streaming video.
To use the webcam in Windows 8, from the Start screen, type
c, and then select CyberLink YouCam.
For details about using your webcam in Ubuntu Linux, click the
Help menu in the guvcview software.
Button, speakers, and subwoofer
6 Chapter 2 External component identification
Component Description
(1)
Power button
When the computer is off, press the button to turn on
●
the computer.
● When the computer is in the Sleep/Suspend state,
press the button briefly to exit Sleep/Suspend.
When the computer is in Hibernation, press the button
●
down briefly to exit Hibernation
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see the User Guide.
To learn more about your power settings:
In Windows 8:
From the Start screen, type power, select Settings,
●
and then select Power options, or see the User
Guide.
In Ubuntu Linux:
Click the System menu icon at the far right of the top
●
panel, and then click System Settings > Power icon.
(2) Speakers (2) Produce sound.
(3) HP Triple Bass Reflex Subwoofer Provides superior bass sound.
Button, speakers, and subwoofer 7
Keys — Windows 8 models
Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3)
(4) Action keys Execute frequently used system functions.
(5)
Windows 8 logo key Returns you to the Start screen from an open app or the
Windows 8 applications key Displays a shortcut menu for a selected object.
with the fn key.
in combination with the b key or the esc key.
Windows desktop.
NOTE: Pressing the Windows logo key again will return
you to the previous screen.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
8 Chapter 2 External component identification
Keys — Ubuntu Linux models
Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3)
(4) Action keys Execute frequently used system functions.
(5)
Operating system logo key Displays the operating system menu.
Operating system applications key Displays a shortcut menu for items beneath the cursor.
with the fn key.
in combination with the b key or the esc key.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
Keys — Ubuntu Linux models 9
Lights
Component Description
(1)
(2)
(3)
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital
Power light
Mute light ● Amber: Computer sound is off.
Wireless light ● White: An integrated wireless device, such as a
White: The computer is on.
●
● Blinking white: The computer is in the Sleep/Suspend
state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.
● Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.
Off: Computer sound is on.
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
letters.
(5) TouchPad light
10 Chapter 2 External component identification
On: The TouchPad is off.
●
● Off: The TouchPad is on.
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
On: The TouchPad is off.
●
● Off: The TouchPad is on.
on the screen.
TouchPad 11
Left side
Component Description
(1) RJ-45 (network) status lights (2)
(2)
(3)
(4)
(5)
RJ-45 (network) jack Connects a network cable.
HDMI port Connects an optional video or audio device, such as a
USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
Digital Media slot Supports the following digital card formats:
White (left): The network is connected.
●
● Amber (right): Activity is occurring on the network.
high-definition television, or any compatible digital or audio
device.
USB power performance.
NOTE: For details about different types of USB ports, see
the User Guide.
● Secure Digital (SD) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
●
Secure Digital Extended Capacity (SDxC) Memory
●
Card
Ultra High Speed MultiMediaCard (UHS/MMC)
●
12 Chapter 2 External component identification
Component Description
(6)
(7)
Hard drive light
Power light
Blinking white: The hard drive is being accessed.
●
● Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For information about HP 3D DriveGuard,
see the User Guide.
White: The computer is on.
●
● Blinking white: The computer is in the Sleep/Suspend
state, which is an energy-saving mode. The computer
shuts off power to the display and other unneeded
components.
● Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory.
RapidStart Technology allows your computer to
resume quickly from inactivity.
Left side 13
Right side
Component Description
(1)
(2)
(3)
(4)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.
Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
USB 2.0 charging port Connects an optional USB device. The USB 2.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: A charging USB port (also referred to as a
powered USB port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a powered
port.
(5)
(6) Power connector Connects an AC adapter.
AC adapter light ● White: The AC adapter is connected and the battery is
14 Chapter 2 External component identification
NOTE: For details about different types of USB ports, see
the User Guide.
charged.
Amber: The AC adapter is connected and the battery
●
is charging.
Off: The computer is using DC power.
●
Bottom
Component Description
Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Bottom 15
16 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag, which is located on the bottom of the computer.
Item Description Function
(1) Product name This is the product name affixed to the front of
(2) Serial number This is an alphanumeric identifier that is unique to
(3) Part number/Product number This number provides specific information about the
(4) Warranty period This number describes the duration of the warranty
(5) Model description (select models only) This is the alphanumeric identifier used to locate
PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS)
back to factory shipped specifications when replacing the system board. The label may have a
different number of characters depending on the operating system on the computer.
NOTE: Computer details may vary from images.
the computer.
each product.
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
Service tag and PCID label 17
Windows 8 models
Non-Windows 8 models
18 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part
number
(1) Display panel
In black finish for use with touch models only 699378-001
716398-001
Computer major components 19
Item Component Spare part
number
In black finish for use with non-touch models only 702683-001
716399-001
In black and silver finish for use with non-touch models only 702684-001
716400-001
(2) Top cover 686093-001
690194-001
(3) Power button board (includes cable) 688000-001
(4) Keyboard (includes keyboard cable):
In black finish for use with Windows 8
For use in the United States 698679-001
For use in the United Kingdom and Singapore 698679-031
For use in Germany 698679-041
For use in France 698679-051
For use in Italy 698679-061
For use in Latin America 698679-161
For use in Thailand 698679-281
For use in Japan 698679-291
For use in Taiwan 698679-AB1
For use in Korea 698679-AD1
For use in the Netherlands 698679-B31
For use in Slovenia 698679-BA1
For use in India 698679-D61
For use in the Czech Republic 698679-FL1
Backlit keyboard in black finish for use with Windows 8
For use in the United States 698680-001
For use in Spain 698680-071
For use in Turkey 698680-141
For use in Latin America 698680-161
For use in Saudi Arabia 698680-171
For use in Russia 698680-251
For use in Belgium 698680-A41
For use in the Netherlands 698680-B31
For use in Switzerland 698680-BG1
20 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
For use in Canada 698680-DB1
For use in Denmark, Finland, Norway 698680-DH1
in black/silver finish for use with Windows 8
For use in the United States 698681-001
For use in the United Kingdom and Singapore 698681-031
For use in Germany 698681-041
For use in France 698681-051
For use in Italy 698681-061
For use in Latin America 698681-161
For use in Thailand 698681-281
For use in Japan 698681-291
For use in Taiwan 698681-AB1
For use in Korea 698681-AD1
For use in the Netherlands 698681-B31
For use in Slovenia 698681-BA1
For use in India 698681-D61
For use in the Czech Republic 698681-FL1
Backlit keyboard In black/silver finish for use with Windows 8
For use in the United States 698682-001
For use in Spain 698682-071
For use in Turkey 698682-141
For use in Latin America 698682-161
For use in Saudi Arabia 698682-171
For use in Brazil 698682-201
For use in Russia 698682-251
For use in Belgium 698682-A41
For use in the Netherlands 698682-B31
For use in Switzerland 698682-BG1
For use in Canada 698682-DB1
For use in Denmark, Finland, Norway 698682-DH1
(5) TouchPad button board (includes cable)
In black finish 687997-001
In silver finish 691640-001
(6) Speaker kit (includes subwoofer) 686585-001
Computer major components 21
Item Component Spare part
number
(7) Keyboard bracket 687998-001
(8) Smart card reader 687097-001
For use with touch models only 702928-001
(9a) Power connector cable (includes bracket) 686577-001
(9b) Power connector cable bracket 686577-001
(10) RTC battery 686922-001
(11) System board
For non-touch models:
System board for use only with computer models equipped with an Intel 1.9 GHz processor
(includes processor and replacement thermal material).
System board for use only with computer models equipped with an Intel 1.9 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
System board for use only with computer models equipped with an Intel 1.9 GHz processor
and Windows 8 Pro (includes processor and replacement thermal material).
System board for use only with computer models equipped with an Intel 1.8 GHz processor
(includes processor and replacement thermal material).
System board for use only with computer models equipped with an Intel 1.8 GHz processor
and Windows 8 Standard (includes processor and replacement thermal material).
713810-001
713814-001
713810-501
713814-501
713810-601
713814-601
686086-002
693657-001
708961-001
708966-001
712354-001
712355-001
713809-001
713813-001
716306-001
708966-501
712354-501
22 Chapter 3 Illustrated parts catalog
712355-501
713809-501
713813-501
716306-501
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