HP Business Inkjet 1200 User's Guide
User’s Guide
HP Business Inkjet 1200 series printer
User’s Guide
Copyright Information
© 2004 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 8/2004
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Trademark Credits
Microsoft
MS-DOS
of Microsoft Corporation.
Novell
trademarks of Novell Corporation.
Pentium
Corporation.
Adobe
trademarks of Adobe Systems Incorporate.
®
, Windows®, Windows NT®, and
®
are U.S. registered trademarks
®
and NetWare® are registered
®
is a registered trademark of Intel
®
and Acrobat® are registered
Safety Information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1 Read and understand all instructions
in the documentation that comes with
the printer.
2 Use only a grounded electrical outlet
when connecting this product to a
power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3 Observe all warnings and instructions
marked on the product.
4 Unplug this product from wall outlets
before cleaning.
5 Do not install or use this product near
water, or when you are wet.
6 Install the product securely on a
stable surface.
7 Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8 If the product does not operate
normally, see Maintaining and
troubleshooting.
9 There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Contents
1 Getting starte d
Finding other resources for the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Using the printer
Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing print settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Guidelines for printing on both sides of a page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
To perform duplexing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To perform automatic duplexing (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To perform manual duplexing (Mac OS 9, version 9.1 and later) . . . . . . . . . . . . . . . . 18
Printing on special and custom-sized media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Maintaining and troubleshooting
Replacing the ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Maintaining the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Calibrating the color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting tips and resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
General troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Resolving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
All printer lights are blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printer does not accept printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blank page printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Poor print quality and unexpected printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Meaningless characters print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Output is faded or dull colored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Colors are printing as black and white. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Wrong colors are printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Printout shows bleeding colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Colors do not line up properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Lines or dots are missing from text or graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Resolving paper-feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Tray cannot be inserted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Another paper-feed problem is occurring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Resolving printer management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Embedded Web server (EWS) cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
ENWW 3
Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Problems printing an alignment page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Problems installing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Problems connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4 Printer lights reference
Control panel parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2
Understanding control panel parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Interpreting control panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Network connector lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Understanding network connector parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Interpreting network connector lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5 Configuring and managing the printer
Managing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Overview of printer management tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Overview of printer management tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Understanding the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Upgrading the firmware in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring the printer (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Wireless connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configuring the printer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing the software for wireless communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring wireless communication options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring basic wireless communication settings . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring wireless security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reducing interference in a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
A HP supplies and accessories
Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Ink supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
HP Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
B Support and warranty
Obtaining electronic support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Obtaining HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Before you call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Telephone support numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
C Printer specifications
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4 ENWW
D Regulatory information
FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
LED classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Regulatory notices for wireless products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Notice to users in Canada/Note à l’attention des utilisateurs Canadien . . . . . . . . . . . 95
ARIB STD-T66 (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Notice to users in Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Notice to users in France. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Notice to users in the European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
HP Business Inkjet 1200/1200d/1200dn/1200dtn printer . . . . . . . . . . . . . . . . . . . . . . 98
HP Business Inkjet 1200dtwn printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Environmental sustainability program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Hazardous materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recycling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Material safety data sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
End-of-life returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Index
ENWW 5
Getting started
1
Thank you for buying the printer. This guide provides details about how to use the printer and
to resolve printer and printing problems.
Finding other resources for the product
You can obtain product information and further troubleshooting resources that are not included
in this guide from the following resources:
Resource Description Location
Setup poster Provides illustrated setup information. A printed version of this document
is provided with the printer. Also,
an electronic version is available
as an Adobe
Document Format (PDF) file on
the Starter CD.
®
Acrobat® Portable
Getting started
guide
Readme file and
release notes
Embedded Web
server (network
connection)
Toolbox
(Microsoft
Windows
Printer-driver
onscreen Help
(Windows)
HP Inkjet Toolbox
(Mac OS)
HP Instant
Support
Control-panel Provides status, error, and warning info rmation
®
®
)
Provides instructions for setting up the printer
and information about the warranty and
safety issues.
Provide late-breaking information and
troubleshooting tips.
Allows you to view status information, change
settings, and manage the printer from any
computer on the network.
See Embedded Web server (EWS).
Provides information abo ut printhead hea lth and
access to printer maintenance services.
See Toolbox (Windows) for more information.
Provides an explanation of the features in the
printer driver.
The HP Inkjet Toolbox contains tools to
calibrate the printer, clea n the printheads, print a
test page, and find website support information.
See HP Inkjet T oolbox (Mac OS) for
more information.
Helps you quickly identify, diagnose, and
resolve printing problems.
See HP Instant Support for more information.
about printer operation.
Included as a printed guide in the
box with the printer.
Included on the Starter CD.
Available through any standard
Web browser.
Available if you choose an
installation option that includes
the Toolbox.
Available from the printer driver.
Available at the computer.
Available through any standard
Web browser or through the
Toolbox (Windows).
See Printer lights reference.
Logs and reports Provides information about events that
have occurred.
6 1 - Getting started ENWW
See Monitor the printer.
Resource Description Location
Configuration
page
System tests and
printouts (such the
demo page
printout and
paper-path test)
HP websites Provides the latest prin ter software, prod uct and
HP telephone
support
Provides information abou t the print er hardw are
(such as the firmware version and model
number), printer settings, and accessories that
are installed (such as memory and trays). If the
printer is connected to a network, an additional
network configuration page is available.
Provides information t o help di agnose prob lems
in the print mechanism and paper path.
z Demo page printout
z Paper-path test
support information.
Lists information to contact HP. During the
warranty period, this support is often free
of charge.
Understanding the printer parts
See Understanding the
configuration page.
See Administer the printer.
http://www.hp.com/support/
businessinkjet1200
http://www.hp.com
See Obtaining HP telephone
support
.
Front view
2
3
1
7
6
1 Paper guides
2 Output tray
3 Control panel
4 Top cover
5 Ink cartridge cover
6 Tray 1
7 Tray 2
8 Paper stack indicator
9 Printhead latch
10 Printheads
11 Ink cartridges
4 5
9
118
10
ENWW Understanding the printer parts 7
Control panel
For more information about interpreting control-panel messages, see Printe r li ghts refe renc e.
3 7 8
1
2 4 5 6
10
1 Configuration Page button
2 (Power button) and light
3 Printhead light
4 Ink Cartridge light
5 Door Open light
6 Out of Paper light
7 (Cancel button)
8 (Resume button) and light
9 Paper Jam light
10 Color indicator lights for ink supplies
9
Back view
1
2
6
5
1 Network connector (HP Business Inkjet 1200dn/1200dtn/1200dtwn printer)
2 USB connector
3 Parallel (IEEE 1284) connector
4 Power input
5 Auto-duplex unit (HP Business Inkjet 1200d/1200dn/1200dtn/1200dtwn printer)
6 Rear access panel (HP Business Inkjet 1200 printer)
8 1 - Getting started ENWW
3
4
Using the printer
2
This section provides information on media usage for the printer, changing print settings,
and performing basic printing tasks.
Selecting print media
The printer is designed to work well with most types of office paper. It is best to test a variety of
print media types before buying large quantities. Use HP media for optimum print quality.
See HP supplies and accessories.
Tips for selecting and using print media
For the best results, observe the following guidelines.
z Always use media that conforms to the printer specifications. See Understanding
specifications for supported media.
z Load only one type of media at a time into a tray.
z For tray 1 and tray 2, load media print-side down and aligned against the right and back
edges of the tray. See Loading media.
z Tray 2 is designed to hold only plain paper.
z Do not overload the trays. See Understanding specifications for supported media.
z To prevent jams, poor print quality, and other printer problems, avoid the following media:
• Multipart forms
• Media that is damaged, curled, or wrinkled
• Media with cutouts or perforations
• Media that is heavily textured, embossed, or does not accept ink well
• Media that is too lightweight or stretches easily
Cards and envelopes
z Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.
Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are
wrinkled, torn, or otherwise damaged.
z Use tightly constructed envelopes, and make sure the folds are sharply creased.
z Load envelopes into the printer with the flaps facing up.
Photo paper
z Use the Best mode to print photographs. Note that in this mode, printing takes longer and
more memory is required from your computer.
z Remove each sheet as it prints and set it aside to dry . Allowing wet media to stack up may
cause smearing.
ENWW 9
Transparencies
z Insert transparencies with the rough side down and the adhesive strip pointing towards the
back of the printer.
z Use the Best mode to print transparencies. This mode provides longer drying time and
ensures that the ink dries completely before the next page is delivered to the output tray.
Allowing wet media to stack up may cause smearing.
Custom-size media
z Use only custom-size media supported by the printer.
z If your application supports custom-size media, set the media size in the application
before printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size media.
Understanding specifications for supported media
This section provides information regarding the sizes, types, and weights of media that the
printer supports. It also provides information on the tray capacity.
Note Tray 2 comes with the HP Business Inkjet 1200dtn and HP Business Inkjet 1200dtwn printers.
Understanding supported sizes
Media size Tray 1 Tray 2 Auto-duplex
unit
Standard paper sizes
U.S. Letter*
(216 by 279 mm; 8.5 by 11 inches)
U.S. Legal*
(216 by 356 mm; 8.5 by 14 inches)
A4*
(210 by 297 mm; 8.3 by 11.7 inches)
U.S. Executive*
(184 by 267 mm; 7.25 by 10.5 inches)
U.S. Statement*
(140 by 216 mm; 5.5 by 8.5 inches)
ISO B5*
(176 by 250 mm; 6.9 by 9.8 inches)
A5*
(148 by 210 mm; 5.8 by 8.3 inches)
10 2 - Using the printer ENWW
Media size Tray 1 Tray 2 Auto-duplex
unit
Envelopes
U.S. #10 Envelope
(105 by 241 mm; 4.12 by 9.5 inches)
Monarch Envelope
(98 by 191 mm; 3.88 by 7.5 inches)
HP Greeting Card Envelope
(111 by 152 mm; 4.38 by 6 inches)
A2 Envelope
(111 by 146 mm; 4.37 by 5.75 inches)
DL Envelope
(110 by 220 mm; 4.3 by 8.7 inches)
C5 Envelope
(162 by 229 mm; 6.4 by 9 inches)
C6 Envelope
(114 by 162 mm; 4.5 by 6.4 inches)
Envelope Kaku #2
(240 by 333 mm; 9.4 by 13.1 inches)
Japanese Envelope Chou #3
(120 x 235 mm; 4.7 by 9.3 inches)
Japanese Envelope Chou #4
(90 x 205 mm; 3.5 by 8.1 inches)
Cards
Index card*
(3 by 5 inches; 76.2 by 127 mm)
Index card*
(4 by 6 inches; 102 by 152 mm)
Index card*
(5 by 8 inches; 127 by 203 mm)
ISO A6 card*
(4.13 by 5.83 inches; 105 by 149 mm)
Hagaki*
(100 by 148 mm; 3.9 by 5.8 inches)
Ofuku Hagaki*
(148 by 200 mm; 5.8 by 7.9 inches)
Other media
Photo media*
(4 by 6 inches; 102 by 152 mm)
Banner paper
(up to 8.5 inches wide and 234 inches long; up to 216
mm wide and 594.4 cm long)
Custom-size media *
between 3 to 8.5 inches wide and 5 to 14 inches long
(76.2 to 216 mm wide and 127 to 356 mm long)*
* These media sizes support manual duplex. See Printing on both sides (duplexing).
ENWW 11
Understanding supported media types and weights
Tray Type Weight Capacity
Tray 1 Paper 60 to 135 g/m
2
(16 to 36 lb bond)
Transparencies or labels Up to 30 sheets
Envelopes 75 to 90 g/m
2
(20 to 24 lb bond
envelope)
Cards Up to 200 g/m
2
(110 lb index)
Tray 2 Plain paper only 60 to 105 g/m
2
(16 to 28 lb bond)
Auto-duplex unit Paper 60 to 105 g/m
2
(16 to 28 lb bond)
Output tray All supported media Up to 150 sheets of plain paper
Up to 150 sheets of plain paper
(15 mm or 0.6 inch stacked)
(8 mm or 0.3 inch stacked)
Up to 22 sheets
(15 mm or 0.6 inch stacked)
Up to 5 cards
Up to 250 sheets of plain paper
(25 mm or 1 inch stacked)
N.A.
(text printing)
Setting minimu m margins
The document margins must match (or exceed) these minimum margin settings in
portrait orientation.
Left
Right
Top
Bottom
Left
Right
Top
Bottom
12 2 - Using the printer ENWW
Media Left margin Right margin Top margin Bottom margin
U.S. Letter, U.S. Legal, A4,
U.S. Executive,
U.S. Statement, ISO B5,
A5, cards, custom-size
media
Envelopes
Photo media (4 by 6
inches, or 101.6 by 152.4
mm) with tear-off tab
Banner paper 3.3 mm
*The top and bottom margins of banner paper refer to the space between individual sheets in the
banner paper.
3.3 mm
(0.13 inch)
11.7 mm
(0.46 inch)
3.0 mm
(0.12 inch)
(0.13 inch)
3.3 mm
(0.13 inch)
11.7 mm
(0.46 inch)
3.0 mm
(0.12 inch)
3.3 mm
(0.13 inch)
1.8 mm
(0.069 inch)
3.3 mm
(0.13 inch)
3.0 mm
(0.12 inch)
0.0 mm*
(0.0 inch)
11.7 mm
(0.46 inch)
3.3 mm
(0.13 inch)
3.0 mm
(0.12 inch)
0.0 mm*
(0.0 inch)
Note When you are using the auto-duplex unit, the minimum top and bottom margin must match or
exceed 12.7 mm (0.5 inch).
Loading media
This section provides instructions for loading media into the printer.
To load tray 1 or tray 2
1 Pull the tray out of the printer by grasping under the front of the tray.
2 If you are loading tray 1, raise the output tray.
3 If the media is too long, move the latch on the front of the tray to the right and lower the
front of the tray.
Letter/A4
ENWW 13
Legal
4 Press the button of the media width guide and slide the guide to the left. Press the button
of the media length guide and slide the guide towards you.
5 Insert the media print-side down along the right of the tray. Make sure the stack of media
aligns with the right and back edges of the tray, and does not spill over the edges.
6 Press the buttons of the media guides and slide the guides to the edges of the loaded
media. If you have raised the output tray, lower it to its original position.
7 Gently reinsert the tray into the printer.
CAUTION If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to
the media or printer might result if you raise the front of the tray with this longer media loaded.
Configuring trays
By default, the printer draws media from tray 1. If tray 1 is empty, the printer draws media from
tray 2 (if installed). You can change this default behavior using the following features in the
embedded Web server or the Toolbox (Windows).
z Tray l ock. Use this feature to protect special media such as letterhead or preprinted
media from accidental use. If the printer runs out of paper while printing a document,
it will not use paper from a locked tray to complete the print job.
z Default tray. Use this feature to determine the first tray from which the printer
draws media.
Note To use the tray lock and default tray settings, you must select the automatic tray selection
option in the printer software. If the printer is on a network and you set a default tray, the setting
will affect all users of the printer.
Tray 2 is designed to hold only plain paper.
To configure the tray
1 Make sure the printer is turned on.
2 From the Toolbox: Click the Printer Services tab, and then click Advanced
Configuration.
From the embedded Web server: Click the Settings tab, and then click Paper Handling
in the left pane.
3 Change the desired tray settings and click OK or Apply.
14 2 - Using the printer ENWW
The following table lists possible ways you can use the tray settings to meet your
printing needs.
I want to... Follow these steps
Load both trays with the same media and have
the printer pick media from one tray if the other
one is empty.
Have both specia l media (such as t r ans pa renc ie s
or letterhead) and plain paper loaded in the trays.
Load media in both trays but have the pri nter pic k
media from a specific tray first.
1 Load media in tray1 and tray 2.
See Loading media.
2 Make sure tray lock is disabled.
1 Load special media in tray 1 and plain paper in
tray 2.
2 Make sure tray lock is set to tray 1.
1 Load media in tray1 and tray 2.
2 Make sure default tray is set to the desired tray.
Changing print settings
You can change print settings (such as media size or type) from an application or the printer
driver. Changes made from an application take precedence over changes made from the
printer driver. However, after the application is closed, the settings return to the defaults
configured in the printer driver.
Note To set print settings for all print jobs, make the changes in the printer driver.
For more information about printer driver features in Windows, see the printer driver online
help. For more information about printing from a specific application, see the documentation
for that application.
To change settings from an application for current jobs (Windows)
1 Open the document you want to print.
2 On the File menu, click Print, and then click Setup or Properties.
(Specific options may vary depending on the application you are using.)
3 Change any other desired settings and click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1 Click Start, point to Settings, and then click Printers or Printers and Faxes.
2 Right-click the printer icon, and then choose Properties, Document Defaults,
or Printing Preferences.
3 Change any other desired settings and click OK.
To change settings (Mac OS)
1 On the File menu, click Page Setup.
2 Change any desired settings and click OK.
3 On the File menu, click Print.
4 Change any desired settings and click Print.
ENWW 15
Canceling a print job
You can cancel a print job using one of the following ways.
z Control panel
Press the (Cancel button). T his w ill cle ar t he j ob th at th e pr int er is cur ren tly proc essi ng.
It does not affect jobs waiting to be processed.
z Windows
Double-click the printer icon that appears in the lower right corner of the computer screen.
Select the print job, and then press the Delete key on the keyboard.
z Mac OS 9 (9.1 and later)
Double-click the desktop printer icon, select the print job, and then click Trash.
z Mac OS X (10.1.5 and later)
Click the Print Center icon, and then double-click the printer icon. Select the print job and
click Delete.
Printing on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the auto-duplex
unit or manually by turning the media over and feeding it into the printer again.
Guidelines for printing on both sides of a page
z Always use media that conforms to the printer specifications. See Understanding
specifications for supported media.
z Specify duplex options in your application or in the printer driver.
z Do not print on both sides of transparencies, banner media, envelopes, photo paper,
glossy media, or paper lighter than 16 lb bond (60 g/m
(90 g/m
z Several kinds of media require a specific orientation when you print on both sides of a
2
). Jams might occur with these media types.
page, such as letterhead, preprinted paper, and paper with watermarks and prepunched
holes. When you print from a computer running Windows, the printer prints the first side of
the media first. When you print from a computer using the Mac OS, the printer prints the
second side first. Load the media with the front side facing down.
z When printing finishes on one side of the media, the printer holds the media and pauses
while the ink dries. Once the ink dries, the media is pulled back into the printer and the
second side is printed. When printing is complete, the media is dropped onto the output
tray. Do not grab it before printing is complete.
z You can print on both sides of supported custom-sized media by using the printer’s
manual duplex capabilities. (For a list of supported custom-sized media,
see Understanding specifications for supported media.)
2
) or heavier than 24 lb bond
16 2 - Using the printer ENWW
To perform duplexing (Windows)
1 Load the appropriate media. See Guidelines for printing on both sides of a page and
Loading media.
2 With a document open, on the File menu, click Print, and then choose Properties,
Document Defaults, or Printing Preferences.
3 Click the Finishing tab.
4 Select the Print on Both Sides check box.
5 For automatic duplexing, ensure that Use auto-duplex unit is selected.
For manual duplexing, ensure the option is cleared.
6 To automatically resize each page to match the document's onscreen layout, ensure
Preserve Layout is selected. Clearing this option may result in unwanted page breaks.
7 Select or clear the Flip Pages Up check box depending on which way you want the
binding. See the graphics in the printer driver for examples.
8 Change any other desired settings and click OK.
9 Print your document.
Note If you are using a computer running Windows NT 4.0, click Continue in the dialog box that
appears to print the document. Otherwise, the printer does not start printing.
10 For manual duplexing, after the first side of the document is printed, follow the onscreen
instructions and reload the paper into the tray to complete printing.
To perform automatic duplexing (Mac OS)
1 Load the appropriate media. See Guidelines for printing on both sides of a page and
Loading media.
2 On the File menu, click Print.
3 For Mac OS 9, open the Layout panel.
For Mac OS X, open the Two Sided Printing panel.
4 Select the option to print on both sides.
5 Select the desired binding orientation by clicking the appropriate icon.
6 For Mac OS 9, select Automatic.
7 Change any other desired settings and click Print.
ENWW 17
To perform manual duplexing (Mac OS 9, version 9.1 and later)
Note Manual duplexing is available in Mac OS 9 (9.1 and later) only.
1 Load the appropriate media. See Loading med ia.
2 On the File menu, click Print.
3 Open the Layout panel.
4 Select the option to print on both sides.
5 Select Manual if the auto-duplex unit is installed.
6 Select the desired binding orientation by clicking the appropriate icon.
7 Change any other desired settings and click OK or Print.
8 Follow the onscreen instruct ion s to comple te pri nti ng.
Printing on special and custom-sized media
This section provides information on how to print on media such as envelopes, photo paper,
postcards, and transparencies, as well as custom-sized media.
To print on special media (Windows)
1 Load the appropriate media. See Loading med ia.
1 With a document open, on the File menu, click Print, and then click Setup or Properties.
2 Click the Paper/Quality tab.
3 Select the media type from the Type is drop-down list.
4 Select the media size from the Size is drop-down list.
-Or
Click Custom, enter the dimensions of the media, and click OK.
5 Change any other desired settings and click OK.
6 Print your document.
18 2 - Using the printer ENWW
To print on special media (Mac OS)
1 Load the appropriate media. See Loading med ia.
2 On the File menu, click Page Setup.
3 Select the media size.
4 To set a custom media size, complete the following steps:
a For Mac OS 9, click Edit Custom Paper Sizes in the Paper Size pull-down menu.
For Mac OS X, click Custom Paper Size in the Settings pull-down menu.
bClick New, and then type a name for the size in the Paper Size Name box.
c In the Width and Height boxes, type the dimensions.
For Mac OS X, you can also set the margins.
dClick Done or OK.
e For Mac OS 9, click Done again.
5 On the File menu, click Print.
6 For Mac OS 9, select the media source in the General panel.
7 Open the Paper Type/Quality panel.
8 For Mac OS 9, select the media source and media group and type.
For Mac OS X, click the Paper tab and select the media type.
9 Change any other desired settings and click Print.
ENWW 19
Maintaining and
3
troubleshooting
Replacing the ink cartridges
You can check the ink levels from the Toolbox (Windows), the HP Inkjet Toolbox (Mac OS),
or the embedded Web server. For information about using these tools, see Overview of printer
management tools.
After removing a cartridge from its package, install it right away. Do not remove a cartridge
from the printer for long periods of time.
CAUTION HP recognizes customer’s choice, but cannot guarantee the quality or reliability of non-HP ink
cartridges. Printer services or repairs required as a result of using non-HP or refilled ink
cartridges is not covered under warranty.
Note To find out which ink cartridges work with your printer, see Supplies.
To replace an ink cartridge
1 Ensure the printer is turned on.
2 Open the ink cartridge cover by pressing and releasing it.
3 Remove the ink cartridge that requires replacement by grasping it between your thumb
and forefinger and pulling it firmly toward you.
4 Remove the new ink cartridge from its package.
5 Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to
ensure proper contact.
6 Close the ink cartridge cover.
20 3 - Maintaining and troubleshooting ENWW
Maintaining the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, this may be
caused by clogged ink nozzles and you might need to clean the printheads. To find out which
printheads work with your printer, see Supplies.
When the quality of printouts deteriorates, complete the following:
z Check the health of the printheads
z Initiate the automatic printhead cleaning process
z Manuall y cl ean the pr inthead contacts
z Replace the printheads, if the problems persist after cleaning.
CAUTION HP is not responsible for damage to the printer that results from modifying the printheads.
To check printhead health
z Configuration page
1 Press the Configuration Page button to print the configuration page. See
Understanding the configur ation page.
2 Check the printhead health section of the configuration page. If any printhead status is
bad, clean or replace the printhead.
z Embedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Information tab.
3Click Ink Supplies in the left pane. If any printhead status is bad, clean or replace the
printhead.
z Toolbox ( Windows)
1 Open the Toolbox. See To open the Toolbox.
2 On the Information tab, click Printhead Health.
If any printhead status is bad, clean or replace the printhead.
To clean printheads automatically
Note Clean the printheads only when necessary; cleaning uses ink and shortens the life of the
printheads. There are three levels of cleaning available. After one level of cleaning, perform the
next level of cleaning only if the results are not satisfactory.
z Control panel
1 Press and hold (Power button).
2 While holding the button, do one of the following. Perform the next level of cleaning
only if results from previous level are not satisfactory.
a For level 1 cleaning: Press (Cancel button) twice.
b For level 2 cleaning: Press (Cancel button) twice and (Resume button) once.
c For level 3 cleaning: Press (Cancel button) twice and (Resume button) twice.
ENWW 21
3 Release (Power button).
The printer begins the cleaning process.
4 Print the configuration page of the printer. See Understanding the configuration page.
z Embedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Settings tab.
3 To clean the printheads, click Diagnostic in the left pane. Then, select the appropriate
cleaning level from the drop-down list in the Printheads section.
z Toolbox ( Windows)
1 Open the Toolbox. See To open the Toolbox.
2 Click the Printer Services tab, click Clean Printheads, and follow the onscreen
instructions.
z HP Inkjet Toolbox (Mac OS)
1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox.
2Click Clean and follow the onscreen instructions.
To align the printheads
Whenever you replace a printhead, the printer automatically aligns the printheads to ensure
the best print quality. However, if the appearance of your printed pages indicates that the
printheads are misaligned, you can align them manually.
z Control panel
Press and hold (Power button), press (Resume button) three times, and release
(Power button).
z Embedded Web server
1 Open the embedded Web server. See To open the EWS.
2 Click the Settings tab.
3Click Diagnostic in the left pane.
4 In the Printheads section, select the align printheads option from the drop-down list.
z Toolbox ( Windows)
1 Open the Toolbox. See To open the Toolbox.
2 Click the Printer Services tab, click Align Printheads, and follow the onscreen
instructions.
z HP Inkjet Toolbox (Mac OS)
1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox.
2Click Calibrate and follow the onscreen instructions.
22 3 - Maintaining and troubleshooting ENWW
To replace the printheads
Note Only replace printheads after you have attempted to clean the printheads. See To clean
printheads automatically and To clean the printhead contacts manually.
1 Ensure the printer is plugged in and turned on.
2 Open the top cover.
3 Lift to open the printhead latch.
4 Lift the handle of a printhead and use it to pull the printhead out of its slot.
5 Remove the new printhead from its package, and then remove the protective tape.
6 Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure
proper contact.
7 Close the printhead latch. Ensure it is in the lock position.
8 Close the top cover.
9 Wait while the printer initializes the printheads and prints an alignment page.
To clean the printhead contacts manually
To find out which printheads are compatible with your printer, see Supplies.
CAUTION Clean the printhead contacts only after you have attempted to clean the printheads
automatically. See To clean printheads automatically. Printhead contacts contain sensitive
electronic components that can be damaged easily.
1 Ensure the printer is plugged in and turned on.
2 Open the top cover.
3 Wait two or three seconds, and then unplug the printer power cord.
4 Lift to open the printhead latch.
5 Lift the handle of a printhead and use it to pull the printhead out of its slot.
ENWW 23
6 Carefully remove any ink from the contact pads on the printhead using a dry cotton swab
or a soft, dry, lint-free cloth that will not come apart or leave fibers behind.
CAUTION Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead)
can cause severe damage to the printhead.
7 If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water
and continue wiping until the contacts are clean.
CAUTION Avoid using drinking water or alcohol, which could damage the printheads.
8 After cleaning, place the printhead on a sheet of paper or paper towel.
9 Clean the contact points in the printhead slot inside the printer with a dampened cotton
swab. Before re-inserting the printheads, make sure all the electrical contacts have had at
least five minutes to dry.
10 Plug in the power cord and turn on the printer. The control panel should still indicate that a
printhead is missing.
11 If you are replacing a printhead, remove the new printhead from its package, and then
remove the protective tape.
12 Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure
proper contact.
13 Close the printhead latch. Ensure it is in the lock position.
14 Close the top cover.
15 Where necessary, repeat the above steps for the remaining printheads.
16 Wait while the printer initializes the printheads and prints an alignment page. If the printer
does not print an alignment page, replace the printhead you have cleaned.
24 3 - Maintaining and troubleshooting ENWW
Calibrating the color
Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the
best print quality. If you are not satisfied with the appearance of the colors, you can calibrate
colors manually.
z Toolbox ( Windows)
Click the Printer Services tab. Then, click Calibrate Color and follow the onscreen
instructions.
z HP Inkjet Toolbox (Mac OS)
Click Calibrate Color and follow the onscre en instr uc tio ns.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
z For paper jam, see Clearing jams.
z For paper-feed problems, such as the paper skew and paper pick,
see Resolving paper-feed problems.
Some printer problems can be resolved by resetting the printer.
To reset the printer
1 While pressing the Configuration Page button, press (Resume button) three times.
2 Wait about 20 seconds, and then press (Power button) to turn off the printer.
3 Disconnect the power cord from the printer.
4 Wait about 20 seconds, and then reconnect the power cord.
5 Press (Power button) to turn on the printer.
General troubleshooting tips
Ensure the following:
z Power light is on and not blinking. When the printer is first turned on, it takes
approximately 45 seconds to warm up.
z Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights
reference.
z No error messages appear on the computer screen.
z Power cord and other cables are working and firmly connected to the printer. Make sure
the printer is connected firmly to a functioning alternating current (AC) power outlet and is
turned on. See Printer specifications for voltage requirements.
z Media is loaded correctly in the tray and is not jammed in the printer.
z Printheads and ink cartridges are properly installed in their correct color-coded slots.
Press down firmly on each one to ensure proper contact. Ensure you have removed the
tape from each printhead.
z Printhead latch and all covers are closed.
ENWW 25
Rear access panel or auto-duplex unit is locked into place.
z
z All packing tapes and materials are removed from the printer.
z Printer can print a configuration page. See Understanding the configuration page.
z The printer is set as the current or default printer. For Windows, set the printer as the
default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or
the Print Center. See your computer’s documentation for more information.
z Pause Printing is not selected if you are using a computer running Windows.
z You are not running too many programs when you are performing a task. Close programs
that you are not using or restart the computer before attempting the task again.
Resolving printing problems
This section provides solutions to common printing problems.
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power
outlet. See Printer specifications for voltage requirements.
Check printer vents
The printer vents are located on the sides of the printer. If the vents are covered and the
printer overheats, the printer automatically turns off. Make sure the vents are not covered
and the printer is in a cool, dry location. See Printer specifications for the required
operating environment for the printer.
All printer lights are blinking
A non-recoverable error has occurred
Reset the printer. See To reset the printer.
If the problem persists, contact HP. See Support and warranty.
Printer is not responding (nothing prints)
Check printer setup
See General troubleshoo ting tips.
26 3 - Maintaining and troubleshooting ENWW
Check the printhead initialization
When printheads are installed or replaced, the printer automatically prints an alignment
page to align the printheads. This process takes about seven minutes. Until this process is
complete, only the automatic alignment page can be printed.
Check the printer software installation
If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the printer software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the printer software. See Uninstalling
the printer software.
Check cable connections
z Make sure both ends of the cable (USB, parallel, or network) are secure.
z If the printer is connected to a network, check the following:
• Check the Link light on the back of the printer. See Network connector lights.
• Make sure you are not using a phone cord to connect the printer.
• The network hub, switch, or router is on and working properly.
Check printer setup for network environment
Ensure the correct printer driver and printer driver port are being used. For more
information about network connections, see Configuring the printer (Windows),
Configuring the printer (Mac OS), or the documentation provided by your network
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and the
printer. If there is a problem communicating with the printer, try temporarily disabling the
firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to
assign the printer a static IP address and re-enable the firewall. See Configure network
options.
Check wireless communication settings
z Make sure the computer's wireless card is set to the correct wireless profile.
A wireless profile is a set of network settings unique to a given network. A single wireless
card might have several wireless profiles (for example, one for a home network and one for
an office network).
Open the configuration utility for the network card installed on your computer and ensure
that the profile selected is the profile for the printer's network.
z Make sure the printer's network settings match those of your network.
1 Do one of the following to find the settings for your network:
• Infrastructure communication mode: Open the Wireless Access Point's (WAP)
configuration utility.
• Ad hoc communication mode: Open the configuration utility for the network card
installed in your computer.
ENWW 27
2 Compare the network's settings to those that appear on the configuration page.
Note any differences. Possible problems include:
• The WAP filters hardware addresses (MAC addresses). See Configuring wireless
security settings.
• One of these settings in the printer might be incorrect: Communication mode,
Network Name (SSID), Channel (Ad hoc networks only), Authentication Type,
Encryption. See Configuring wireless communi cation options.
3 Print a document. If the document still does not print, then reset the printer to its factory
default settings (see Administer the printer) and reinstall the printer software
(see Configuring the printer (Windows) or Configuring the printer (MacOS)).
Printer does not accept printhead
Inspect the printhead
Remove the printhead and make sure the protective tape has been removed completely
from the printhead. See To clean the printhead contacts manually.
Clean the printhead
Complete the printhead cleaning procedure. See To clean the printhead contacts
manually.
Turn off the printer after removing the printhead
After removing the printhead, turn the printer off, and then turn on the printer without the
printhead installed. After the printer has restarted, reinsert the printhead.
Printer takes a lo ng ti me to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the printer.
See Printer specifications.
Check the port setting
The port setting configuration in your system might not be set to ECP.
See the documentation that came with the computer for information on how to change the
port setting, or contact the computer manufacturer.
Check the printer software settings
The printer prints slower when Best or Maximum dpi is selected as the print quality.
To increase the print speed, select different print settings in the printer driver. See
Changing print settings.
Check for radio interference
If the printer is connected using wireless communication and is printing slowly, then the
radio signal might be weak. See Reducing interference in a wireless network.
28 3 - Maintaining and troubleshooting ENWW
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