HP Business Inkjet 1200 User's Guide

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User’s Guide

HP Business Inkjet 1200 series printer

User’s Guide

Edition 1, 8/2004

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark Credits

Microsoft MS-DOS of Microsoft Corporation.

Novell trademarks of Novell Corporation.

Pentium Corporation.

Adobe trademarks of Adobe Systems Incorporate.

, Windows®, Windows NT®, and

are U.S. registered trademarks

and NetWare® are registered

is a registered trademark of Intel

and Acrobat® are registered

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1 Read and understand all instructions

in the documentation that comes with the printer.

2 Use only a grounded electrical outlet

when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3 Observe all warnings and instructions

marked on the product.

4 Unplug this product from wall outlets

before cleaning.

5 Do not install or use this product near

water, or when you are wet.

6 Install the product securely on a

stable surface.

7 Install the product in a protected

location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8 If the product does not operate

normally, see Maintaining and

troubleshooting.

9 There are no user-serviceable parts

inside. Refer servicing to qualified service personnel.

1 Getting starte d

Finding other resources for the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Using the printer

Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Changing print settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Guidelines for printing on both sides of a page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

To perform duplexing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

To perform automatic duplexing (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

To perform manual duplexing (Mac OS 9, version 9.1 and later) . . . . . . . . . . . . . . . . 18

Printing on special and custom-sized media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3 Maintaining and troubleshooting

Replacing the ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Maintaining the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Calibrating the color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting tips and resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

General troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Resolving printing problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printer shuts down unexpectedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

All printer lights are blinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printer is not responding (nothing prints). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Printer does not accept printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Blank page printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Something on the page is missing or incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Poor print quality and unexpected printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Meaningless characters print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Output is faded or dull colored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Colors are printing as black and white. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wrong colors are printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Printout shows bleeding colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Colors do not line up properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Lines or dots are missing from text or graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Resolving paper-feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Tray cannot be inserted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Another paper-feed problem is occurring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Resolving printer management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Embedded Web server (EWS) cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ENWW 3

Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Problems printing an alignment page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Problems installing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Problems connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4 Printer lights reference

Control panel parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2

Understanding control panel parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Interpreting control panel lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Network connector lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Understanding network connector parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Interpreting network connector lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5 Configuring and managing the printer

Managing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Overview of printer management tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Overview of printer management tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Understanding the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Upgrading the firmware in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring the printer (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Wireless connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuring the printer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing the software for wireless communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring wireless communication options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Configuring basic wireless communication settings . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Configuring wireless security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Reducing interference in a wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Uninstalling the printer software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

A HP supplies and accessories

Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Ink supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

HP Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

B Support and warranty

Obtaining electronic support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Obtaining HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Before you call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Telephone support numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

C Printer specifications

Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

4 ENWW

D Regulatory information

FCC statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

LED classification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Regulatory notices for wireless products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Notice to users in Canada/Note à l’attention des utilisateurs Canadien . . . . . . . . . . . 95

ARIB STD-T66 (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Notice to users in Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Notice to users in France. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Notice to users in the European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

HP Business Inkjet 1200/1200d/1200dn/1200dtn printer . . . . . . . . . . . . . . . . . . . . . . 98

HP Business Inkjet 1200dtwn printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Environmental sustainability program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Hazardous materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Recycling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Material safety data sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

End-of-life returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Index

ENWW 5

Getting started

Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems.

Finding other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Setup poster Provides illustrated setup information. A printed version of this document

is provided with the printer. Also, an electronic version is available as an Adobe Document Format (PDF) file on the Starter CD.

Acrobat® Portable

Getting started guide

Readme file and release notes

Embedded Web server (network connection)

Toolbox (Microsoft Windows

Printer-driver onscreen Help (Windows)

HP Inkjet Toolbox (Mac OS)

HP Instant Support

Control-panel Provides status, error, and warning info rmation

)

Provides instructions for setting up the printer and information about the warranty and safety issues.

Provide late-breaking information and troubleshooting tips.

Allows you to view status information, change settings, and manage the printer from any computer on the network.

See Embedded Web server (EWS). Provides information abo ut printhead hea lth and

access to printer maintenance services. See Toolbox (Windows) for more information.

Provides an explanation of the features in the printer driver.

The HP Inkjet Toolbox contains tools to calibrate the printer, clea n the printheads, print a test page, and find website support information.

See HP Inkjet T oolbox (Mac OS) for more information.

Helps you quickly identify, diagnose, and resolve printing problems.

See HP Instant Support for more information.

about printer operation.

Included as a printed guide in the box with the printer.

Included on the Starter CD.

Available through any standard Web browser.

Available if you choose an installation option that includes the Toolbox.

Available from the printer driver.

Available at the computer.

Available through any standard Web browser or through the Toolbox (Windows).

See Printer lights reference.

Logs and reports Provides information about events that

have occurred.

6 1 - Getting started ENWW

See Monitor the printer.

Resource Description Location

Configuration page

System tests and printouts (such the demo page printout and paper-path test)

HP websites Provides the latest prin ter software, prod uct and

HP telephone support

Provides information abou t the print er hardw are (such as the firmware version and model number), printer settings, and accessories that are installed (such as memory and trays). If the printer is connected to a network, an additional network configuration page is available.

Provides information t o help di agnose prob lems in the print mechanism and paper path.

z Demo page printout z Paper-path test

support information.

Lists information to contact HP. During the warranty period, this support is often free of charge.

Understanding the printer parts

See Understanding the

configuration page.

See Administer the printer.

http://www.hp.com/support/ businessinkjet1200

http://www.hp.com

See Obtaining HP telephone

support

Front view

1 Paper guides 2 Output tray 3 Control panel 4 Top cover 5 Ink cartridge cover 6 Tray 1 7 Tray 2 8 Paper stack indicator 9 Printhead latch 10 Printheads 11 Ink cartridges

4 5

118

ENWW Understanding the printer parts 7

Control panel

For more information about interpreting control-panel messages, see Printe r li ghts refe renc e.

3 7 8

2 4 5 6

1 Configuration Page button 2 (Power button) and light

3 Printhead light 4 Ink Cartridge light 5 Door Open light 6 Out of Paper light 7 (Cancel button)

8 (Resume button) and light 9 Paper Jam light

10 Color indicator lights for ink supplies

Back view

1 Network connector (HP Business Inkjet 1200dn/1200dtn/1200dtwn printer) 2 USB connector 3 Parallel (IEEE 1284) connector 4 Power input 5 Auto-duplex unit (HP Business Inkjet 1200d/1200dn/1200dtn/1200dtwn printer) 6 Rear access panel (HP Business Inkjet 1200 printer)

8 1 - Getting started ENWW

3 4

Using the printer

This section provides information on media usage for the printer, changing print settings, and performing basic printing tasks.

Selecting print media

The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. See HP supplies and accessories.

Tips for selecting and using print media

For the best results, observe the following guidelines.

z Always use media that conforms to the printer specifications. See Understanding

specifications for supported media.

z Load only one type of media at a time into a tray. z For tray 1 and tray 2, load media print-side down and aligned against the right and back

edges of the tray. See Loading media.

z Tray 2 is designed to hold only plain paper. z Do not overload the trays. See Understanding specifications for supported media. z To prevent jams, poor print quality, and other printer problems, avoid the following media:

• Multipart forms

• Media that is damaged, curled, or wrinkled

• Media with cutouts or perforations

• Media that is heavily textured, embossed, or does not accept ink well

• Media that is too lightweight or stretches easily

Cards and envelopes

z Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.

Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are

wrinkled, torn, or otherwise damaged.

z Use tightly constructed envelopes, and make sure the folds are sharply creased. z Load envelopes into the printer with the flaps facing up.

Photo paper

z Use the Best mode to print photographs. Note that in this mode, printing takes longer and

more memory is required from your computer.

z Remove each sheet as it prints and set it aside to dry . Allowing wet media to stack up may

cause smearing.

ENWW 9

Transparencies

z Insert transparencies with the rough side down and the adhesive strip pointing towards the

back of the printer.

z Use the Best mode to print transparencies. This mode provides longer drying time and

ensures that the ink dries completely before the next page is delivered to the output tray.

Allowing wet media to stack up may cause smearing.

Custom-size media

z Use only custom-size media supported by the printer. z If your application supports custom-size media, set the media size in the application

before printing the document. If not, set the size in the printer driver. You might need to

reformat existing documents to print them correctly on custom-size media.

Understanding specifications for supported media

This section provides information regarding the sizes, types, and weights of media that the printer supports. It also provides information on the tray capacity.

Note Tray 2 comes with the HP Business Inkjet 1200dtn and HP Business Inkjet 1200dtwn printers.

Understanding supported sizes

Media size Tray 1 Tray 2 Auto-duplex

unit

Standard paper sizes

U.S. Letter* (216 by 279 mm; 8.5 by 11 inches)

U.S. Legal* (216 by 356 mm; 8.5 by 14 inches)

A4* (210 by 297 mm; 8.3 by 11.7 inches)

U.S. Executive* (184 by 267 mm; 7.25 by 10.5 inches)

U.S. Statement* (140 by 216 mm; 5.5 by 8.5 inches)

ISO B5* (176 by 250 mm; 6.9 by 9.8 inches)

A5* (148 by 210 mm; 5.8 by 8.3 inches)

10 2 - Using the printer ENWW

Media size Tray 1 Tray 2 Auto-duplex

unit

Envelopes

U.S. #10 Envelope (105 by 241 mm; 4.12 by 9.5 inches)

Monarch Envelope (98 by 191 mm; 3.88 by 7.5 inches)

HP Greeting Card Envelope (111 by 152 mm; 4.38 by 6 inches)

A2 Envelope (111 by 146 mm; 4.37 by 5.75 inches)

DL Envelope (110 by 220 mm; 4.3 by 8.7 inches)

C5 Envelope (162 by 229 mm; 6.4 by 9 inches)

C6 Envelope (114 by 162 mm; 4.5 by 6.4 inches)

Envelope Kaku #2 (240 by 333 mm; 9.4 by 13.1 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 by 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 by 8.1 inches)

Cards

Index card* (3 by 5 inches; 76.2 by 127 mm)

Index card* (4 by 6 inches; 102 by 152 mm)

Index card* (5 by 8 inches; 127 by 203 mm)

ISO A6 card* (4.13 by 5.83 inches; 105 by 149 mm)

Hagaki* (100 by 148 mm; 3.9 by 5.8 inches)

Ofuku Hagaki* (148 by 200 mm; 5.8 by 7.9 inches)

Other media

Photo media* (4 by 6 inches; 102 by 152 mm)

Banner paper (up to 8.5 inches wide and 234 inches long; up to 216 mm wide and 594.4 cm long)

Custom-size media * between 3 to 8.5 inches wide and 5 to 14 inches long (76.2 to 216 mm wide and 127 to 356 mm long)*

* These media sizes support manual duplex. See Printing on both sides (duplexing).

ENWW 11

Understanding supported media types and weights

Tray Type Weight Capacity

Tray 1 Paper 60 to 135 g/m

(16 to 36 lb bond)

Transparencies or labels Up to 30 sheets

Envelopes 75 to 90 g/m

(20 to 24 lb bond envelope)

Cards Up to 200 g/m

(110 lb index)

Tray 2 Plain paper only 60 to 105 g/m

(16 to 28 lb bond)

Auto-duplex unit Paper 60 to 105 g/m

(16 to 28 lb bond)

Output tray All supported media Up to 150 sheets of plain paper

Up to 150 sheets of plain paper (15 mm or 0.6 inch stacked)

(8 mm or 0.3 inch stacked) Up to 22 sheets

(15 mm or 0.6 inch stacked)

Up to 5 cards

Up to 250 sheets of plain paper (25 mm or 1 inch stacked)

N.A.

(text printing)

Setting minimu m margins

The document margins must match (or exceed) these minimum margin settings in portrait orientation.

Left

Right

Top

Bottom

Left

Right

Top

Bottom

12 2 - Using the printer ENWW

Media Left margin Right margin Top margin Bottom margin

U.S. Letter, U.S. Legal, A4, U.S. Executive, U.S. Statement, ISO B5, A5, cards, custom-size media

Envelopes

Photo media (4 by 6 inches, or 101.6 by 152.4 mm) with tear-off tab

Banner paper 3.3 mm

*The top and bottom margins of banner paper refer to the space between individual sheets in the banner paper.

3.3 mm (0.13 inch)

11.7 mm (0.46 inch)

3.0 mm (0.12 inch)

(0.13 inch)

3.3 mm (0.13 inch)

11.7 mm (0.46 inch)

3.0 mm (0.12 inch)

3.3 mm (0.13 inch)

1.8 mm (0.069 inch)

3.3 mm (0.13 inch)

3.0 mm (0.12 inch)

0.0 mm* (0.0 inch)

11.7 mm (0.46 inch)

3.3 mm (0.13 inch)

3.0 mm (0.12 inch)

0.0 mm* (0.0 inch)

Note When you are using the auto-duplex unit, the minimum top and bottom margin must match or

exceed 12.7 mm (0.5 inch).

Loading media

This section provides instructions for loading media into the printer.

To load tray 1 or tray 2

1 Pull the tray out of the printer by grasping under the front of the tray. 2 If you are loading tray 1, raise the output tray.

3 If the media is too long, move the latch on the front of the tray to the right and lower the

front of the tray.

Letter/A4

ENWW 13

Legal

4 Press the button of the media width guide and slide the guide to the left. Press the button

of the media length guide and slide the guide towards you.

5 Insert the media print-side down along the right of the tray. Make sure the stack of media

aligns with the right and back edges of the tray, and does not spill over the edges.

6 Press the buttons of the media guides and slide the guides to the edges of the loaded

media. If you have raised the output tray, lower it to its original position.

7 Gently reinsert the tray into the printer.

CAUTION If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to

the media or printer might result if you raise the front of the tray with this longer media loaded.

Configuring trays

By default, the printer draws media from tray 1. If tray 1 is empty, the printer draws media from tray 2 (if installed). You can change this default behavior using the following features in the embedded Web server or the Toolbox (Windows).

z Tray l ock. Use this feature to protect special media such as letterhead or preprinted

media from accidental use. If the printer runs out of paper while printing a document,

it will not use paper from a locked tray to complete the print job.

z Default tray. Use this feature to determine the first tray from which the printer

draws media.

Note To use the tray lock and default tray settings, you must select the automatic tray selection

option in the printer software. If the printer is on a network and you set a default tray, the setting will affect all users of the printer.

Tray 2 is designed to hold only plain paper.

To configure the tray

1 Make sure the printer is turned on. 2 From the Toolbox: Click the Printer Services tab, and then click Advanced

Configuration.

From the embedded Web server: Click the Settings tab, and then click Paper Handling

in the left pane.

3 Change the desired tray settings and click OK or Apply.

14 2 - Using the printer ENWW

The following table lists possible ways you can use the tray settings to meet your printing needs.

I want to... Follow these steps

Load both trays with the same media and have the printer pick media from one tray if the other one is empty.

Have both specia l media (such as t r ans pa renc ie s or letterhead) and plain paper loaded in the trays.

Load media in both trays but have the pri nter pic k media from a specific tray first.

1 Load media in tray1 and tray 2.

See Loading media.

2 Make sure tray lock is disabled. 1 Load special media in tray 1 and plain paper in

tray 2.

2 Make sure tray lock is set to tray 1. 1 Load media in tray1 and tray 2. 2 Make sure default tray is set to the desired tray.

Changing print settings

You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver.

Note To set print settings for all print jobs, make the changes in the printer driver.

For more information about printer driver features in Windows, see the printer driver online help. For more information about printing from a specific application, see the documentation for that application.

To change settings from an application for current jobs (Windows)

1 Open the document you want to print. 2 On the File menu, click Print, and then click Setup or Properties.

(Specific options may vary depending on the application you are using.)

3 Change any other desired settings and click OK, Print, or a similar command.

To change default settings for all future jobs (Windows)

1 Click Start, point to Settings, and then click Printers or Printers and Faxes. 2 Right-click the printer icon, and then choose Properties, Document Defaults,

or Printing Preferences.

3 Change any other desired settings and click OK.

To change settings (Mac OS)

1 On the File menu, click Page Setup. 2 Change any desired settings and click OK. 3 On the File menu, click Print. 4 Change any desired settings and click Print.

ENWW 15

Canceling a print job

You can cancel a print job using one of the following ways.

z Control panel

Press the (Cancel button). T his w ill cle ar t he j ob th at th e pr int er is cur ren tly proc essi ng.

It does not affect jobs waiting to be processed.

z Windows

Double-click the printer icon that appears in the lower right corner of the computer screen.

Select the print job, and then press the Delete key on the keyboard.

z Mac OS 9 (9.1 and later)

Double-click the desktop printer icon, select the print job, and then click Trash.

z Mac OS X (10.1.5 and later)

Click the Print Center icon, and then double-click the printer icon. Select the print job and

click Delete.

Printing on both sides (duplexing)

You can print on both sides of a sheet of media, either automatically by using the auto-duplex unit or manually by turning the media over and feeding it into the printer again.

Guidelines for printing on both sides of a page

z Always use media that conforms to the printer specifications. See Understanding

specifications for supported media.

z Specify duplex options in your application or in the printer driver. z Do not print on both sides of transparencies, banner media, envelopes, photo paper,

glossy media, or paper lighter than 16 lb bond (60 g/m

(90 g/m

z Several kinds of media require a specific orientation when you print on both sides of a

). Jams might occur with these media types.

page, such as letterhead, preprinted paper, and paper with watermarks and prepunched

holes. When you print from a computer running Windows, the printer prints the first side of

the media first. When you print from a computer using the Mac OS, the printer prints the

second side first. Load the media with the front side facing down.

z When printing finishes on one side of the media, the printer holds the media and pauses

while the ink dries. Once the ink dries, the media is pulled back into the printer and the

second side is printed. When printing is complete, the media is dropped onto the output

tray. Do not grab it before printing is complete.

z You can print on both sides of supported custom-sized media by using the printer’s

manual duplex capabilities. (For a list of supported custom-sized media,

see Understanding specifications for supported media.)

) or heavier than 24 lb bond

16 2 - Using the printer ENWW

To perform duplexing (Windows)

1 Load the appropriate media. See Guidelines for printing on both sides of a page and

Loading media.

2 With a document open, on the File menu, click Print, and then choose Properties,

Document Defaults, or Printing Preferences.

3 Click the Finishing tab. 4 Select the Print on Both Sides check box. 5 For automatic duplexing, ensure that Use auto-duplex unit is selected.

For manual duplexing, ensure the option is cleared.

6 To automatically resize each page to match the document's onscreen layout, ensure

Preserve Layout is selected. Clearing this option may result in unwanted page breaks.

7 Select or clear the Flip Pages Up check box depending on which way you want the

binding. See the graphics in the printer driver for examples.

8 Change any other desired settings and click OK. 9 Print your document.

Note If you are using a computer running Windows NT 4.0, click Continue in the dialog box that

appears to print the document. Otherwise, the printer does not start printing.

10 For manual duplexing, after the first side of the document is printed, follow the onscreen

instructions and reload the paper into the tray to complete printing.

To perform automatic duplexing (Mac OS)

1 Load the appropriate media. See Guidelines for printing on both sides of a page and

Loading media.

2 On the File menu, click Print. 3 For Mac OS 9, open the Layout panel.

For Mac OS X, open the Two Sided Printing panel.

4 Select the option to print on both sides. 5 Select the desired binding orientation by clicking the appropriate icon. 6 For Mac OS 9, select Automatic. 7 Change any other desired settings and click Print.

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To perform manual duplexing (Mac OS 9, version 9.1 and later)

Note Manual duplexing is available in Mac OS 9 (9.1 and later) only.

1 Load the appropriate media. See Loading med ia. 2 On the File menu, click Print. 3 Open the Layout panel. 4 Select the option to print on both sides. 5 Select Manual if the auto-duplex unit is installed. 6 Select the desired binding orientation by clicking the appropriate icon. 7 Change any other desired settings and click OK or Print. 8 Follow the onscreen instruct ion s to comple te pri nti ng.

Printing on special and custom-sized media

This section provides information on how to print on media such as envelopes, photo paper, postcards, and transparencies, as well as custom-sized media.

To print on special media (Windows)

1 Load the appropriate media. See Loading med ia. 1 With a document open, on the File menu, click Print, and then click Setup or Properties. 2 Click the Paper/Quality tab. 3 Select the media type from the Type is drop-down list. 4 Select the media size from the Size is drop-down list.

-Or

Click Custom, enter the dimensions of the media, and click OK.

5 Change any other desired settings and click OK. 6 Print your document.

18 2 - Using the printer ENWW

To print on special media (Mac OS)

1 Load the appropriate media. See Loading med ia. 2 On the File menu, click Page Setup. 3 Select the media size. 4 To set a custom media size, complete the following steps:

a For Mac OS 9, click Edit Custom Paper Sizes in the Paper Size pull-down menu.

For Mac OS X, click Custom Paper Size in the Settings pull-down menu. bClick New, and then type a name for the size in the Paper Size Name box. c In the Width and Height boxes, type the dimensions.

For Mac OS X, you can also set the margins. dClick Done or OK. e For Mac OS 9, click Done again.

5 On the File menu, click Print. 6 For Mac OS 9, select the media source in the General panel. 7 Open the Paper Type/Quality panel. 8 For Mac OS 9, select the media source and media group and type.

For Mac OS X, click the Paper tab and select the media type.

9 Change any other desired settings and click Print.

ENWW 19

Maintaining and

troubleshooting

Replacing the ink cartridges

You can check the ink levels from the Toolbox (Windows), the HP Inkjet Toolbox (Mac OS), or the embedded Web server. For information about using these tools, see Overview of printer

management tools.

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time.

CAUTION HP recognizes customer’s choice, but cannot guarantee the quality or reliability of non-HP ink

cartridges. Printer services or repairs required as a result of using non-HP or refilled ink cartridges is not covered under warranty.

Note To find out which ink cartridges work with your printer, see Supplies.

To replace an ink cartridge

1 Ensure the printer is turned on. 2 Open the ink cartridge cover by pressing and releasing it.

3 Remove the ink cartridge that requires replacement by grasping it between your thumb

and forefinger and pulling it firmly toward you.

4 Remove the new ink cartridge from its package. 5 Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to

ensure proper contact.

6 Close the ink cartridge cover.

20 3 - Maintaining and troubleshooting ENWW

Maintaining the printheads

If printed characters are incomplete, or dots or lines are missing from printouts, this may be caused by clogged ink nozzles and you might need to clean the printheads. To find out which printheads work with your printer, see Supplies.

When the quality of printouts deteriorates, complete the following:

z Check the health of the printheads z Initiate the automatic printhead cleaning process z Manuall y cl ean the pr inthead contacts z Replace the printheads, if the problems persist after cleaning.

CAUTION HP is not responsible for damage to the printer that results from modifying the printheads.

To check printhead health

z Configuration page

1 Press the Configuration Page button to print the configuration page. See

Understanding the configur ation page.

2 Check the printhead health section of the configuration page. If any printhead status is

bad, clean or replace the printhead.

z Embedded Web server

1 Open the embedded Web server. See To open the EWS. 2 Click the Information tab. 3Click Ink Supplies in the left pane. If any printhead status is bad, clean or replace the

printhead.

z Toolbox ( Windows)

1 Open the Toolbox. See To open the Toolbox. 2 On the Information tab, click Printhead Health.

If any printhead status is bad, clean or replace the printhead.

To clean printheads automatically

Note Clean the printheads only when necessary; cleaning uses ink and shortens the life of the

printheads. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory.

z Control panel

1 Press and hold (Power button). 2 While holding the button, do one of the following. Perform the next level of cleaning

only if results from previous level are not satisfactory. a For level 1 cleaning: Press (Cancel button) twice. b For level 2 cleaning: Press (Cancel button) twice and (Resume button) once.

c For level 3 cleaning: Press (Cancel button) twice and (Resume button) twice.

ENWW 21

3 Release (Power button).

The printer begins the cleaning process. 4 Print the configuration page of the printer. See Understanding the configuration page.

z Embedded Web server

1 Open the embedded Web server. See To open the EWS. 2 Click the Settings tab. 3 To clean the printheads, click Diagnostic in the left pane. Then, select the appropriate

cleaning level from the drop-down list in the Printheads section.

z Toolbox ( Windows)

1 Open the Toolbox. See To open the Toolbox. 2 Click the Printer Services tab, click Clean Printheads, and follow the onscreen

instructions.

z HP Inkjet Toolbox (Mac OS)

1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox. 2Click Clean and follow the onscreen instructions.

To align the printheads

Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them manually.

z Control panel

Press and hold (Power button), press (Resume button) three times, and release

(Power button).

z Embedded Web server

1 Open the embedded Web server. See To open the EWS. 2 Click the Settings tab. 3Click Diagnostic in the left pane. 4 In the Printheads section, select the align printheads option from the drop-down list.

z Toolbox ( Windows)

1 Open the Toolbox. See To open the Toolbox. 2 Click the Printer Services tab, click Align Printheads, and follow the onscreen

instructions.

z HP Inkjet Toolbox (Mac OS)

1 Open the HP Inkjet Toolbox. See To open the HP Inkjet Toolbox. 2Click Calibrate and follow the onscreen instructions.

22 3 - Maintaining and troubleshooting ENWW

To replace the printheads

Note Only replace printheads after you have attempted to clean the printheads. See To clean

printheads automatically and To clean the printhead contacts manually.

1 Ensure the printer is plugged in and turned on. 2 Open the top cover. 3 Lift to open the printhead latch. 4 Lift the handle of a printhead and use it to pull the printhead out of its slot. 5 Remove the new printhead from its package, and then remove the protective tape.

6 Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure

proper contact.

7 Close the printhead latch. Ensure it is in the lock position. 8 Close the top cover. 9 Wait while the printer initializes the printheads and prints an alignment page.

To clean the printhead contacts manually

To find out which printheads are compatible with your printer, see Supplies.

CAUTION Clean the printhead contacts only after you have attempted to clean the printheads

automatically. See To clean printheads automatically. Printhead contacts contain sensitive electronic components that can be damaged easily.

1 Ensure the printer is plugged in and turned on. 2 Open the top cover. 3 Wait two or three seconds, and then unplug the printer power cord. 4 Lift to open the printhead latch. 5 Lift the handle of a printhead and use it to pull the printhead out of its slot.

ENWW 23

6 Carefully remove any ink from the contact pads on the printhead using a dry cotton swab

or a soft, dry, lint-free cloth that will not come apart or leave fibers behind.

CAUTION Only wipe the contact pads. Wiping the nozzles (located on the underside of the printhead)

can cause severe damage to the printhead.

7 If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water

and continue wiping until the contacts are clean.

CAUTION Avoid using drinking water or alcohol, which could damage the printheads.

8 After cleaning, place the printhead on a sheet of paper or paper towel. 9 Clean the contact points in the printhead slot inside the printer with a dampened cotton

swab. Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.

10 Plug in the power cord and turn on the printer. The control panel should still indicate that a

printhead is missing.

11 If you are replacing a printhead, remove the new printhead from its package, and then

remove the protective tape.

12 Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure

proper contact.

13 Close the printhead latch. Ensure it is in the lock position. 14 Close the top cover. 15 Where necessary, repeat the above steps for the remaining printheads. 16 Wait while the printer initializes the printheads and prints an alignment page. If the printer

does not print an alignment page, replace the printhead you have cleaned.

24 3 - Maintaining and troubleshooting ENWW

Calibrating the color

Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can calibrate colors manually.

z Toolbox ( Windows)

Click the Printer Services tab. Then, click Calibrate Color and follow the onscreen instructions.

z HP Inkjet Toolbox (Mac OS)

Click Calibrate Color and follow the onscre en instr uc tio ns.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

z For paper jam, see Clearing jams. z For paper-feed problems, such as the paper skew and paper pick,

see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer

1 While pressing the Configuration Page button, press (Resume button) three times. 2 Wait about 20 seconds, and then press (Power button) to turn off the printer.

3 Disconnect the power cord from the printer. 4 Wait about 20 seconds, and then reconnect the power cord.

5 Press (Power button) to turn on the printer.

General troubleshooting tips

Ensure the following:

z Power light is on and not blinking. When the printer is first turned on, it takes

approximately 45 seconds to warm up.

z Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights

reference.

z No error messages appear on the computer screen. z Power cord and other cables are working and firmly connected to the printer. Make sure

the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements.

z Media is loaded correctly in the tray and is not jammed in the printer. z Printheads and ink cartridges are properly installed in their correct color-coded slots.

Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

z Printhead latch and all covers are closed.

ENWW 25

Rear access panel or auto-duplex unit is locked into place.

z All packing tapes and materials are removed from the printer. z Printer can print a configuration page. See Understanding the configuration page. z The printer is set as the current or default printer. For Windows, set the printer as the

default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information.

z Pause Printing is not selected if you are using a computer running Windows. z You are not running too many programs when you are performing a task. Close programs

that you are not using or restart the computer before attempting the task again.

Resolving printing problems

This section provides solutions to common printing problems.

Printer shuts down unexpectedly

Check power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications for voltage requirements.

Check printer vents

The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location. See Printer specifications for the required operating environment for the printer.

All printer lights are blinking

A non-recoverable error has occurred

Reset the printer. See To reset the printer. If the problem persists, contact HP. See Support and warranty.

Printer is not responding (nothing prints)

Check printer setup

See General troubleshoo ting tips.

26 3 - Maintaining and troubleshooting ENWW

Check the printhead initialization

When printheads are installed or replaced, the printer automatically prints an alignment page to align the printheads. This process takes about seven minutes. Until this process is complete, only the automatic alignment page can be printed.

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. See Uninstalling

the printer software.

Check cable connections

z Make sure both ends of the cable (USB, parallel, or network) are secure. z If the printer is connected to a network, check the following:

• Check the Link light on the back of the printer. See Network connector lights.

• Make sure you are not using a phone cord to connect the printer.

• The network hub, switch, or router is on and working properly.

Check printer setup for network environment

Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows),

Configuring the printer (Mac OS), or the documentation provided by your network

vendors.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

If disabling the firewall allows you to communicate with the printer, you might want to assign the printer a static IP address and re-enable the firewall. See Configure network

options.

Check wireless communication settings

z Make sure the computer's wireless card is set to the correct wireless profile.

A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network).

Open the configuration utility for the network card installed on your computer and ensure that the profile selected is the profile for the printer's network.

z Make sure the printer's network settings match those of your network.

1 Do one of the following to find the settings for your network:

• Infrastructure communication mode: Open the Wireless Access Point's (WAP) configuration utility.

• Ad hoc communication mode: Open the configuration utility for the network card installed in your computer.

ENWW 27

2 Compare the network's settings to those that appear on the configuration page.

Note any differences. Possible problems include:

• The WAP filters hardware addresses (MAC addresses). See Configuring wireless

security settings.

• One of these settings in the printer might be incorrect: Communication mode, Network Name (SSID), Channel (Ad hoc networks only), Authentication Type, Encryption. See Configuring wireless communi cation options.

3 Print a document. If the document still does not print, then reset the printer to its factory

default settings (see Administer the printer) and reinstall the printer software (see Configuring the printer (Windows) or Configuring the printer (MacOS)).

Printer does not accept printhead

Inspect the printhead

Remove the printhead and make sure the protective tape has been removed completely from the printhead. See To clean the printhead contacts manually.

Clean the printhead

Complete the printhead cleaning procedure. See To clean the printhead contacts

manually.

Turn off the printer after removing the printhead

After removing the printhead, turn the printer off, and then turn on the printer without the printhead installed. After the printer has restarted, reinsert the printhead.

Printer takes a lo ng ti me to print

Check the system configuration

Make sure the computer meets the minimum system requirements for the printer. See Printer specifications.

Check the port setting

The port setting configuration in your system might not be set to ECP. See the documentation that came with the computer for information on how to change the

port setting, or contact the computer manufacturer.

Check the printer software settings

The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the printer driver. See

Changing print settings.

Check for radio interference

If the printer is connected using wireless communication and is printing slowly, then the radio signal might be weak. See Reducing interference in a wireless network.

28 3 - Maintaining and troubleshooting ENWW

Blank page printed

Check for empty ink cartridges

If you are printing black text and a blank page prints, the black ink cartridge might be empty. See Replacing the ink cartridges.

Check media settings

z Make sure you select the correct print quality settings in the printer driver for the media

loaded in the trays. For example, Maximum dpi is only available for photo paper and cannot be used with other media types.

z Make sure the page settings in the printer driver matches the width of media loaded in the

tray. See Changing print settings.

Check the parallel port on your computer

If you are using a parallel cable, make sure the printer is connected directly to the parallel port. Avoid sharing the port with other devices, such as a Zip drive or other printers.

Something on the page is missing or incorrect

Check margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. See Setting minimum margins.

Check color print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes slightly distort printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

ENWW 29

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. See Loading media.

Check the media size

z Content on a page might be cut off if the document size is larger than the media that you

are using.

z Make sure the media size selected in the printer driver matches the size of media loaded

in the tray. See Changing print settings.

z If you are using a computer running Windows, select Emulate LaserJet Margins in the

printer driver to scale the document to fit the media size currently selected. See Changing

print settings.

Check margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. See Setting minimum

margins.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. See Changi ng pr int settin gs .

Check the printer location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application’s documentation, or contact the software manufacturer for specific help.

30 3 - Maintaining and troubleshooting ENWW

Poor print quality and unexpected printouts

Check the printheads and ink cartridges

Replace any clogged or worn printheads or low ink cartridges (see Maintaining the

printheads), and try to print again.

Check the paper quality

The paper might be too moist or too rough. Make sure the media used meets HP specifications (see Selecting print media), and try to print again.

Check the type of media loaded in the printer

z Make sure the tray supports the type of media you have loaded. See Understanding

specifications for supported media.

z Make sure you have selected the tray in the printer driver that contains the media you want

to use. See Changing print settings.

Check rollers in the printer

The rollers in the printer might be dirty, causing lines or smudges to appear on your printout. Turn off the printer, disconnect the power cord, clean the rollers in the printer with isopropyl alcohol on a lint-free cloth, and try to print again.

Check the printer location and length of USB cable

ENWW 31

Meaningless characters print

If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.

Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs, and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Check cable connections

If the printer and computer are connected with a USB or parallel cable, the problem may be due to a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on the printer without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available.

Check the symbol set

If you are using MS-DOS, use the HP DJCP to set the appropriate symbol set for the language of your document. See HP Deskjet Control Panel (HP DJCP).

Ink is smearing

Check print settings

z When you print documents that use much ink, allow more time to dry before handling the

printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS) in the printer software. However, note that decreasing ink saturation might give printouts a “washed-out” quality.

z Color documents that have rich, blended colors can wrinkle or smear when printed using

the Best print quality. Try using the other print mode such as Draft to reduce ink, or use HP Premium Paper designed for printing vivid color documents. See Changing print

settings.

Check the media type

Some types of media do not accept ink well, ink will dry more slowly and smearing may occur. See Selecting print media.

Check the margin settings

z If you are using a computer running Windows, make sure the Minimize margins option is

not selected. See Changing print settings.

z Increase the margins in your document. For more information, see the documentation

included with your software application.

32 3 - Maintaining and troubleshooting ENWW

Ink is not filling the text or graphics completely

Check the ink cartridges

Ink cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, make sure they snap firmly into place. See Replacing the ink

cartridges.

Check the media type

Some media types are not suitable for use with the printer. See Selecting print media.

Output is faded or dull colored

Check the print mode

The FastNormal and Draft modes in the printer driver allow you to print at a faster rate, they are good for printing drafts. To get better result, select Normal or Best. See Changing print settings.

Check the paper type setting

When printing on transparencies or other special media, select the corresponding media type in the printer driver. See Printing on special and custom-sized media.

Check the ink cartridges

If lines in the text or image are broken or do not print properly, one or more of the ink cartridges may have run out of ink or are defective. Replace these cartridges with new ones.

Colors are printing as black and white

Check print settings

Make sure Print in Grayscale is not selected in the printer driver.

Wrong colors are printing

Check print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printheads

Whenever print quality noticeably decreases, you may need to clean the printheads. See Maintaining the printheads.

ENWW 33

Printout shows bleeding colors

Check print settings

Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, make sure you select the correct media type. See Changing

print settings.

Check ink cartridges

Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories.

Colors do not line up properly

Check printheads

The printheads are automatically aligned when a printhead is replaced. However, you might notice improvement in the print quality by performing the alignment procedure yourself. See Maintaining the printheads.

Check graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.

Lines or dots are missing from text or graphics

Check printheads

The printheads or printhead contact pads might need cleaning. See Maintai ning the

printheads.

34 3 - Maintaining and troubleshooting ENWW

Resolving paper-feed problems

This section provides solutions to common paper-feed problems. For information on resolving jams, see Clearing jams.

Tray cannot be inserted

z With the tray removed from the printer, turn the printer off and then on again.

Reinsert the tray.

z Make sure that the tray is aligned with the printer opening.

Another paper-feed problem is occurring

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media.

Media is not picked up from tray 1 or tray 2

z Make sure the media guides are set to the correct markings in the trays for the media size

you are loading. Also make sure the guides are snug, but not tight, against the stack.

z Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite

direction of the curl.

z Make sure the tray is inserted properly.

Media is not coming out correctly

z Make sure the output tray extension is extended, otherwise, printed pages may fall off

the printer.

z Remove excess media from the output tray. There is a limit to the number of sheets the

tray can.

z If the auto-duplex unit is not installed properly during a duplex job, media may exit through

the rear of the printer. Reinstall the auto-duplex unit or close its cover.

ENWW 35

Pages are skewing

Make sure that media loaded in tray 1 or tray 2 is aligned to the right and front guides.

Multiple pages are being picked up

z Make sure the media guides are set to the correct markings in the trays for the media size

you are loading. Also make sure the guides are snug, but not tight, against the stack.

z Make sure that the tray is not overloaded with paper. z When you load paper, avoid fanning the stack. Fanning paper can cause static electricity

to build up and intensify multiple-pick problems.

z When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of

paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Resolving printer management problems

This section provide solutions to common problems that involve managing the printer.

Embedded Web server (EWS) cannot be opened

Check your network setup

z Make sure you are not using a phone cord to connect the printer to the network. z Make sure the network cable is securely connected to the printer. z Make sure the network hub, switch, or router is on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. See Printer

specifications.

Check the printer IP address

z Print a configuration page, and then locate the printer’s IP address on the second page.

See Understanding the configuration page.

z Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP

address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If the a reply appears, the IP address is correct.

36 3 - Maintaining and troubleshooting ENWW

Troubleshooting installation issues

Problems printing an alignment page

When printheads are installed or replaced, the printer automatically prints an alignment page to align the printheads. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see General troubles ho otin g tips.

Problems installing software

Verify the computer requirements

Make sure the computer meets the system requirements. See System requirements.

Verify installation preliminaries

z Before installing software on a Windows computer, ensure all other programs are closed. z If the computer does not recognize the path to the CD drive that you type, ensure you are

specifying the correct drive letter.

z If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for

damage. You can download the printer driver from http://www.hp.com/support/

businessinkjet1200.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See Uninstalling the printer software.

ENWW 37

Problems connecting to a network

Note After correcting any of the following, run the setup program again.

General network troubleshooting

If you are unable to install the printer software on the computer, verify that:

z All cable connections to the computer and the printer are secure. z The network is operational and the network hub is turned on. z All applications, including virus protection programs and personal firewalls, are closed

or disabled.

z Make sure the printer is installed on the same subnet as the computers that will be using

the printer.

z If the installation program cannot discover the printer, print the configuration page and

enter the IP address manually in the installation program. See Understanding the

configuration page.

z Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP

address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If the a reply appears, the IP address is correct.

z If you are using a computer running Windows, make sure that the network ports created in

the printer driver match the printer IP address: 1 Print a configuration page. For instructions, see Understanding the configuration page. 2 From the Windows desktop, click Start, point to Settings, and then click Printers or

Printers and Faxes. 3 Right-click the printer icon, click Properties, and then click the Ports tab. 4 Select the TCP/IP port for the printer, and then click Configure Port. 5 Compare the IP address listed in the dialog box and make sure it matches the IP

address listed on the configuration page. If the IP addresses are different, change the

IP address in the dialog box to match the address on the configuration page. 6Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

z If the Link light on the network connector does not turn on, make sure that all of the

General troubleshooting tips conditions are met.

z Though it is not recommended that you assign the printer with a static IP address,

you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see Configure

network options.

38 3 - Maintaining and troubleshooting ENWW

Problems setting up wireless communication

If you cannot communicate with the printer after completing the software installation and removing the network cable, then one or more of the following network settings in the printer might be wrong:

z Network Name (SSID) z Communication Mode (infrastructure or ad hoc) z Channel (ad hoc networks only) z Security settings (such as Authentication Type, and Encryption)

Follow these steps to correct the printer's network settings:

1 Connect the printer to your network with a network cable or to the computer using the

2 Open the printer's embedded Web server (EWS). See Embedded Web server (EWS). 3 Click the Networking tab, and then click Wireless (802.1 1) in the left pane. 4 Use the Wireless Setup wizard on the Wireless Setup tab to change the printer's settings

5 Close the printer's EWS, then disconnect the network cable from the printer.

Clearing jams

cross cable included with the printer.

to match the settings of the network.

If print media is jammed in the printer, follow these instructions to clear the jam.

To clear a jam

1 Remove all media from the output tray. 2 Check the rear access panel or the auto-duplex unit.

a Push the button on either side of the rear access panel or the auto-duplex unit and

remove the unit.

b Locate any jammed media inside the printer, grasp it with both hands and pull it

towards you. c If the jam is not there, push the latch on the top of the auto-duplex unit and lower its

cover. If the jam is inside, carefully remove it. Close the cover.

ENWW 39

d Reinsert the rear access panel or the auto-duplex unit into the printer.

3 If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is

jammed in the tray, do the following: a Pull out tray 1. b Pull the paper towards you.

c Reinsert the tray and lower the output tray.

4 If you have not found the jam and have tray 2 installed, pull out the tray and remove the

jammed media, if possible. If not, do the following: a Ensure the printer is turned off, and disconnect the power cord. b Lift the printer off tray 2. c Remove the jammed media from the bottom of the printer or from tray 2. d Reposition the printer on top of tray 2.

5 Open the top cover. If there is paper remaining inside the printer, ensure the carriage has

moved to the right of the printer, free any paper scraps or wrinkled media and pull the media towards you through the top of the printer.

WARNING! Do not reach into the printer when the printer is on and the carriage is stuck. When you open

the top cover, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

6 After clearing the jam, close all covers, turn on the printer (if you turned it off), and then

press (Resume button) to continue printing.

The printer will continue printing the next page. You will need to resend any page that was jammed in the printer.

40 3 - Maintaining and troubleshooting ENWW

To avoid jams

z Make sure that nothing is blocking the paper path. z Do not overload the trays. See Understanding specifications for supported media. z Load paper properly. See Loading media. z Do not use media that is curled or crumpled. z Always use media that conforms with specifications. See Selecting print media. z Make sure the output tray is not overly full when you send a job to print. z Make sure media is aligned against the right side of the tray. z Make sure the media length and width guides are adjusted snugly against the media,

but do not crinkle or bend it.

ENWW 41

Printer lights reference

The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing problems. This chapter provides a list of LED status light combinations, what they indicate, and how to solve the problem.

Control panel parts

Understanding control panel parts

3 7 8

2 4 5 6

1 Configuration Page button 2 Power button and light 3 Printhead light 4 Ink Cartridge light 5 Door Open light 6 Out of Paper light 7 Cancel button 8 Resume button and light 9 Paper Jam light 10 Color indicator lights

42 4 - Printer lights reference ENWW

Interpreting control panel lights

Note If the printer supports wireless communication but is connected to a wired network,

the Configuration Page button does not turn on.

Light pattern Light descr ipt ion Explanation and

recommended action

No lights are on. T he prin ter is off.

z Connect the power cable. z Press the (Power button).

Configuration Page button is off. The Power light is on.

Configuration Page button is green. Power light is on.

The printer is turned on and idle. It is connected using a USB or parallel cable.

z No action is required.

The printer is turned on and idle. It is connected to a network using a network cable or wireless communication.

z If the printer is connected using a

network cable, check the network connector lights to verify that the printer is connected to the network. See Network connector lights.

z If the printer is connected using

wireless communication, make sure that the wireless communication settings are set correctly. See Configuring wireless

communication options.

z Verify that the printer is set up

properly on the network. See Problems connecting to a

network.

The printer is connected to a wired network. It is turned on and idle.

z No action is required.

Configuration Page button is blue. Power light is on.

The printer is connected to a wireless network. It is turned on and idle.

z No action is required.

The Power light blinks. The printer is turning on or off or

processing a print job, or a print job has been cancelled.

z No action is required.

The printer is pausing for the ink to dry.

z Wait for the ink to dry.

ENWW 43

Light pattern Light descr ipt ion Explanation and

recommended action

The Power light is on and the Resume light blinks.

The Power light is on and the Resume light and the Paper Jam light blink.

The printer is in manua l dupl ex mo de. It is waiting for the ink to dry so the pages can be flipped over and reloaded.

z Reload the stack into the printer and

press the (Resume button).

The printer has printed a banner, and the banner needs to be removed from the printer.

z Press the (Resume button) to

remove the banner from the printer.

The printer carriage has stalle d.

z Open the top cover and remove any

obstructions (suc h as jammed media) .

z Press the (Resume button) to

continue pr inting.

z If the error persists, turn the printer

off, and then on again.

Print media is jammed in the printer.

z Press the (Resume button) to

eject the jammed media.

z Remove all media from the output

tray. Locate and clear the jam. See Clearing jams. After clearing the jam, press the (Resume button) to continue the print job.

The Power light is on and the Resume light and the Out of Paper light blink.

The Power light and the Door Open light are on.

The Power light is on and the Door Open light blinks.

The printer is out of paper.

z Load paper and then press the

(Resume button).

A cover is not closed completely.

z Make sure all covers are

completely closed.

The rear-access panel or the auto- dup lex unit is not inserted completely.

z Make sure the rear -access pane l

(HP Business Inkjet 1200) or the auto-duplex unit (HP Business Inkjet 1200d/1200dn/1200dtn/1200dtwn) is inserted completely in the back of the printer.

44 4 - Printer lights reference ENWW

Light pattern Light descr ipt ion Explanation and

recommended action

The Power light and the Printhead light are on.

The Power light is on and one or more color indicator lights is on.

The Power light is on and one or more color indicator lights blinks.

The Power light, the Ink Cartridge light, and one or more of the color indicator lights are on.

The printhead latch is not secur ed.

z Open the top cover and press down

firmly on the printhead latch to ensure that it is secured properly.

z Make sure the protective tape on

each printhead has been removed.

An ink cartridge is low on i nk and will need to be replaced soon.

z No action is required.

An ink cartridge is out of ink and must be replaced before you ca n co ntin ue printing.

z Replace the ink cartridge indic ate d.

One or more of the ink cartridges is missing.

z Install the ink cartridges and try to

print.

z If the error persists, replace the ink

cartridge or cartridges indicated.

The Power light is on and the Ink Cartridge light an d o ne o r more of the color indicator lights blink.

The Power light and one or more of the color indicator lights are on, and the Ink Cartridge light blinks.

One or more of the ink cartridges is faulty or has expired.

z Replace the ink cartridge indic ate d.

A non-HP ink cartridge is installed. CAUTION: Damage to the printer that

results from modifying or refilling the ink cartridges, or f rom using non-HP ink cartridges, is not covered unde r the warranty.

z If you thought that this ink cartridge

was an HP ink cartridge, return it to the place where you purchased it. Buy and in stall an HP ink cartridge.

z If you choose to use a non-HP ink

cartridge, press and hold down the

(Power button) and press the

(Resume button) three times.

All lights except the Power light go off.

Damage that results to the printer from using this cartridge is not covered under the warranty.

ENWW 45

Light pattern Light descr ipt ion Explanation and

recommended action

The Power light is on and the Printhead light and one or more of the color indicator lights blink.

The Power light, the Printhead light, and one or more of the color indicator lights are on.

The Power light blinks. All control panel lights are on.

One or more of the printheads needs attention.

z Reinstall the printheads and try

to print.

z Try cleaning the printhead contacts.

See Maintaining the printheads.

z If the error persists, replace the

printhead or printheads indicated.

One or more of the printheads is missing.

z Make sure that the protective tape on

the printhead has been removed.

z Reinstall the printheads and try

to print.

One or more print er errors have occur red.

z Cancel all print jobs from the

printer spooler.

z Turn the printer off and wait for about

20 seconds before turning on the printer again. Try printing again.

z If the problem persists, reset the

printer. See Troubleshooting tips and

resources.

z If these measures do not work,

see Support and warranty.

Network connector lights

Understanding network connector parts

1 2 3

1) Activity light

2) Network connector

3) Link light

46 4 - Printer lights reference ENWW

Interpreting network connector lights

Note The printer's wireless communication is turned off when the printer is connected using a

network cable.

Light pattern Light descr ipt ion Explanation and

recommended action

Link light is on. Activity light is off.

Link light is on. Activity light blinks.

Link light is off. Activity light is off.

The printer is connected to the network but is not receiving or transmitting data over the net work. The printer is turned on and idle.

z No action is required.

The printer is receiving or transmitting data over the network.

z No action is required.

The printer is turned off or is not connected to the network.

z Turn on the printer. If the printer is

already turned on and a network cable is connected, see Problems

connecting to a network.

ENWW 47

Configuring and managing

the printer

Managing the printer

Overview of printer management tasks

The following table lists the printer tools that can be used to manage the printer, as well as the tools that can be used to perform them.

Note The table lists the most common tools that are used for administrator functions.

Specific procedures might include other methods.

For more information about the administrator tools listed in the table, see Overview of printer

management tools.

48 5 - Configuring and managing the printer ENWW

...use these tools.*

If you want to...

Monitor the printer

z Operation and status z Media and supplies z Jobs and printer usage

Administer the printer

z Printer security z Configure job-accounting

options

z Set language z Set PowerSave mode time z Change tray and

media-handling settings

z Set up alerts and

notifications

z Upgrade firmware on the

printer

Control panel parts

Embedded Web server (EWS)

Toolbox (Windows)

HP Web Jetadmin software

myPrintMileage

HP Inkjet Toolbox (Mac OS)

z Reset the HP Jetdirect

print server

Configure network options

z Configure I/O timeout z Configure network

parameters

*Windows users can use the control panel, EWS, Toolbox, HP Web Jetadmin, and myPrintMileage.

Mac OS users can use the control panel, EWS, and the HP Inkjet Toolbox.

ENWW 49

...use these tools.*

If you want to...

Monitor the printer

z Operation and status z Media and supplies z Jobs and printer usage

Administer the printer

z Printer security z Configure job-accounting

options

z Set language z Set PowerSave mode time z Change tray and

media-handling settings

z Set up alerts and

notifications

z Upgrade firmware on the

printer

Control panel parts

Embedded Web server (EWS)

Toolbox (Windows)

HP Web Jetadmin software

myPrintMileage

z Reset the HP Jetdirect

print server

Configure network options

z Configure I/O timeout z Configure network

parameters

50 5 - Configuring and managing the printer ENWW

Monitor the printer

This section provides instructions for monitoring the printer.

Note For information about opening and using specific management tools, see Overview of printer

management tools.

Use this tool... ...to obtain the following information.

Control panel Obtain information abou t the status of jobs that are being pr oc essed,

the operating status of the printer, and the status of ink cartridges and printheads.

See Printer lights reference for more information.

Embedded Web server (EWS)

z Printer status information:

Click the Information tab, and then click an option available on the left pane.

z Ink cartridge and printhead status:

Click the Information tab, and then click Ink Supplies in the left pane.

z Accumulated ink and media usage:

Click the Information tab, and then click Usage in the left pane.

z Total number of pages and ink used by each user of the printer:

Click the Settings tab, click Job Accounting in the lef t pane, and then click the Users tab in the right pane.

z Usage information:

Click the Settings tab, and then click Job Accounting in the left pane.

Toolbox (Windows)

z Ink cartridge information:

The ink-level information appears on the Printer Status tab. Click Ink Cartridg e Information for information about replacement ink cartridges and expiration date.

z Information about processed print jobs:

Click the Information tab, click Job Accounting, and then click the Job tab.

HP Inkjet Toolbox (Mac OS) Ink cartridge information: Open the Ink Level panel. HP Web Jetadmin software To lear n ab out usi ng t he H P We b Je tad mi n so ftw ar e to o btai n printer

information, open the HP Web Jetadmin software and see the software documentation for information. See HP Web Jetadmin

software.

myPrintMileage To learn about using myPrintMileage to obtain printer information,

go to the myPrintMileage website and follow the onscreen instructions. See myPrintMileage.

ENWW 51

Administer the printer

This section contains information about administering the printer and modify printer settings.

Note For information about opening and using specific management tools, see Overview of printer

management tools.

Use this tool... ...to do the following.

Embedded Web server z Modify the administrator password:

Click the Settings tab, and click Security in the left pane.

z Change job accounting settings:

Click the Settings tab, click Job Accounting in the left pane, and then click the Options tab.

z Change tray and media-handling settings:

Click the Settings tab, and then click Paper Handling in the left pane.

z Perform printer maintenance tasks:

Click the Settings tab, and the n cl ic k Diagnostic in the left pane.

Toolbox (Windows)

z Configure job-accounting options:

Click the Information tab, click Job Accounting, and then click the Track tab. Note: Job accounting fe atures are on ly a vaila ble in the Toolbo x if the printer is connected to a network.

z Perform printer maintenance tasks:

Click the Printer Services tab.

HP Inkjet Toolbox (Mac OS) Perform printer maintenance tasks:

Select the panel for the task you want to perform.

HP Web Jetadmin software To learn abo ut using the HP Web Jetadmin softwa re to administer the

printer and modify printer settings, open the HPWeb Jetadmin software and see the software documentation for information. See HP Web Jetadmin software.

myPrintMileage To learn about using myPrintMileage to administer the printer and

modify printer settings, go to the myPrintMileage website and follow the onscreen instructi ons. See myPrintMileage.

52 5 - Configuring and managing the printer ENWW

Configure network options

This section contains information about configuring the printer’s network settings. For information about opening and using specific management tools, see Overview of printer

management tools.

For a list of current settings, print a configuration page. See

Understanding the c onfig urat ion pa ge.

Use this tool... ...to do the following.

Embedded Web server z To configure network parame ters : Click the Networking tab.

z To set a static IP address: Click the Networking tab, select

Manual from the IP Configuration Method drop-down list,

enter the static IP address in the IP Address box, enter the Host Name, Subnet Mask, and Default Gateway, if needed, and click Apply.

Note: It is not recommended that you assign a static IP address to the printer. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall.

HP Web Jetadmin software To learn about using the HP Web Jetadmin software to configure the

printer’s network settings, open the HP Web Jetadmin software and see the software documentation for info rma tio n. See HP Web

Jetadmin software.

ENWW 53

Overview of printer management tools

Embedded Web server (EWS)

When the printer is connected to a network, you can use the printer’s EWS to view status information, change settings, and manage the printer at your computer.

Note For a list of system requirements for the EWS, see Printer specifications.

Some settings might be restricted by the requirement for an EWS password. You can open and use the EWS without being connected to the Internet.

However, some features will not be available.

To open the EWS

You can open the EWS in the following ways:

Note To open the EWS from the Toolbox (Windows) or the HP Inkjet Toolbox (Mac OS), the printer

must be on a network and must have an IP address.

z Web browser

In a supported Web browser on your computer, type the IP address that has been assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the Web browser:

http://123.123.123.123. The IP address for the printer is listed on the configuration page. For instructions,

see Understanding the configuration page. After you open the EWS, you can bookmark it so that you can return to it quickly in

the future.

z Toolbox ( Windows)

1 Open the Toolbox. For instructions, see Toolbox (Windows). 2 Click the Information tab, and then click Launch EWS.

z HP Inkjet Toolbox (Mac OS)

1 Open the HP Inkjet Toolbox. For instructions, see HP Inkjet Toolbox (Mac OS). 2

Select the Printer Info panel, and then click Launch EWS.

54 5 - Configuring and managing the printer ENWW

EWS pages

The EWS contains pages that you can use to view product information and change printer settings. The pages also contain links to other e-services.

Pages Contents

Information Shows status information about the printer, its ink supplies and usage, and a log of

printer events (such as errors).

Settings Shows the settings that have been configured for the printer and gives you the ability

to change these settings.

Networking Shows network status and the network settings that have been configured for the

printer. These pages only appear if the printer is connected to a network. See

Configure network options for more information.

Other Links Connects you to other resources, including e-services, such as HP Instant Support,

myPrintMileage, and onlin e orderi ng of s uppli es. For more in format ion, se e HP Instant

Support and myPrintMileage.

You can also add or customize up to five links to the websites of your choice. These links appear on the left pane throughout the EWS pages.

HP Web Jetadmin software

The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals.

After the HP Web Jetadmin software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser.

For more information about the HP Web Jetadmin software and to download the software, go to http://www.hp.com/go/webjetadmin.

Toolbox (Windows)

The Toolbox provides status and maintenance information about the printer. It also provides links to this guide for help in performing basic printing tasks and solving problems.

Note If the Toolbox was not installed with the other printer software components, you can install it

using the installation program on the Sta rter CD.

To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine.

To open the Toolbox

1 From the Start menu at your computer, point to Programs. 2 Point to the printer name, and then click the Toolbox icon.

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Toolbox tabs

The Toolbox contains tabs that you can use to view product information and change configuration settings.

Tabs Contents

Printer Status z Selected printer

Displays a list of installed printers that are supported by the Toolbox.

z Ink Level Information

Shows estimated ink levels for each cartridge.

z Order Supplies

Provides access to an a website where you can order printing supplies for the printer online.

z Ink Cartridge Information

Shows order numbers and expiration dates for the installed ink cartridges.

z Preferences

Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see.

Also, you can turn on myPrintMileage Auto Send , a servic e that HP provi des to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies. See myPrintMileage for more information.

Information

z Printer Information

Provides links to myPrintMileage and shows the printer hardware and printhead health information. You can also use the tab to obtain information about accumulated ink and me dia use, sta tis tic s up to the last 20 job s, and job t rac ki ng. See myPrintMileage for more information.

z Help Information

Provides links to HPInstant Support and HP Customer Support, as well as to the this guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen. See

HP Instant Support for more information.

Printer Services

z Align Printheads

Guides you through aligning the printheads. See To align the printheads for more information.

z Clean Printheads

Guides you through cleaning the printheads. See To clean the printhead conta cts

manually for more information.

z Calibrate Color

Allows you to calibrate color manually. See Calibrating the color for more information.

z Print a Demo page

Prints a demonstration page. This is used to verify that the installed is connected to the computer and that the printer and printer software are working properly.

z Advanced Configuration

Allows you to set tray lock and select a default tray (if Tray 2 is installed). See Configuring trays for more information.

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HP Inkjet Toolbox (Mac OS)

The HP Inkjet Toolbox contains tools to calibrate the printer, clean the printheads, print a test page, print a configuration page for the printer, and find website support information.

To open the HP Inkjet Toolbox

1 Double-click the Macintosh HD icon on the desktop. 2 Do one of the following steps.

• Mac OS 9 (9.1 and later): Select Applications (Mac OS 9), select Utilities, select hp,

and select HP Printer Selector.

• Mac OS X (10.1.5 and later): Select Applications, select Utilities, and select

HP Printer Selector.

To view the HP Inkjet Toolbox panels

The following options are available on the HP Inkjet Toolbox:

z WOW! Prints a sample page to view the print output quality. z Ink Level. Displays ink levels in the ink cartridges. z Test. Prints a test page. z Printer Info. Prints a configuration page and launches the EWS. z Clean. Cleans the printheads. z Calibrate. Aligns the printheads. z Calibrate Color. Adjusts color to correct problems with tint. z Support. Provides access to the HP website where you can find support for the printer

and information about HP products and supplies.

z Register. Accesses the HP website to register the printer.

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HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly identify, diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

z Easy access to troubleshooting tips

Provides tips that are customized for your device.

z Resolution of specific device errors

Provides immediate access to information that can help you resolve error messages specific to your device.

To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page.

z Notification of device driver and firmware updates

Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support homepage. Click the link within the message to go directly to the download section of the HP website.

z Obtaining support services

Provides a list of the support services that are available for your device.

z Managing ink and media usage (myPrintMileage)

Helps you manage and forecast printer supplies usage.

z Self diagnostic testing for your device

Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information.

If any errors are detected during this process, you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device.

z HP expert help online (Active Chat)

Provide personalized help from an HP support expert over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a real-time Web chat.

z Knowledge database

Use the HP knowledge database to quickly find answers to your questions.

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Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/country/us/eng/privacy.htm).

Note To view all of the dat a that is sent to HP , select Source (for Internet Explorer) or Page Sour ce

(for Netscape) from the View menu in your Web browser.

To gain access to HP Instant Support

z Toolbox ( Windows)

Click the Information tab, and then click HP Instant Support.

z Embedded Web server

In a Web browser, type the IP address assigned to the device. (The address is listed on the configuration page. See Understanding the configuration page.) In the Other Links section of the Information or Settings tab, click HP Instant Support.

Note Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark

the site and connect to it by using the bookmark, the pages will not contain the current information.

myPrintMileage

myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies. It consists of two parts:

z myPrintMileage website z myPrintMileage AutoSend, a utility that periodically updates the device usage information

on the myPrintMileage website

To use myPrintMileage, you must have the following:

z Toolbox (Windows) installed z Internet connection z Device connected

Note HP recommends that you enable myPrintMileage to send data for three to six months to allow

a meaningful amount of data to accumulate on the myPrintMileage website. To use the Print accounting features, you must register for the service through the

myPrintMileage site.

On the myPrintMileage website, you can see the following items:

z Print analysis, such as the amount of ink you have used, whether you use more black or

color ink, and the estimated number of pages you can print with the remaining amount of ink.

z Print accounting, which allows you to generate reports showing usage data, cost per

page, or cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and configure the e-mail alerts and notifications to receive print accounting reports.

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To gain access to myPrintMileage

z Embedded Web server

Click myPrintMileage in the Other Links section.

z Toolbox ( Windows)

On the Information tab, click myPrintMileage, and then follow the onscreen instruction.

z Windows taskbar

Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then select View my print usage.

Note Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the

site and connect to it by using the bookmark, the pages will not contain the current information.

HP Deskjet Control Panel (HP DJCP)

Some software manufacturers do not develop printer drivers for their MS-DOS® programs. The HP Deskjet Control Panel (HP DJCP) can allow you to gain access to certain useful printer features when you are printing from MS-DOS. The HP DJCP utility allows you to do the following tasks:

z Adjust print settings (Printing using special features is not supported.) z Specify the default printer from your MS-DOS program. z Set the symbol set for the language you are using in a document.

Note Changes made to settings in your MS-DOS program may override changes made to the same

settings in the HP DJCP.

For more information about the HP DJCP utility and to download the utility, go to

http://www.hp.com/support/businessinkjet1200.

60 5 - Configuring and managing the printer ENWW

Understanding the configuration page

Use the configuration page to view current printer settings, ink supply status, and printhead health; to help troubleshoot printer problems; and to verify installation of optional accessories, such as trays. The configuration page also contains a log of recent events. If the printer is connected to a network, an additional network configuration page prints; this page shows the network settings for the printer.

If you need to call HP, it is often useful to print the configuration page before calling.

1 Device Information: Shows general printer information, such as the firmware version

number, model name, and amount of memory that is installed.

2 Ink Cartridge Information: Shows the estimated ink levels (represented in graphical form

as gauges).

3 Printhead Information: Shows the printhead health status and whether the printhead

needs to be replaced.

4 Event Log: Shows a log of recent events that have occurred.

To print a configuration page

z Control panel

Press the Configuration Page button once.

z Toolbox ( Windows)

On the Printer Status tab, click Ink Cartridge Information, and then click Print.

z HP Inkjet Toolbox (Mac OS)

Click Configuration.

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Upgrading the firmware in the printer

HP provides firmware upgrades for products. These upgrades provide additional or improved functionality. When a firmware upgrade for the printer is available, a notification message appears on the HP Instant Support homepage. You can open the download site from the homepage.You can also obtain information about available upgrades at

http://www.hp.com/support/businessinkjet1200.

Use the methods in the following sections to upgrade the firmware. See the readme file associated with the firmware upgrade for details.

You do not need to keep the firmware upgrade file after you have performed the upgrade.

CAUTION Do not cancel the firmware upgrade after you have started it. Canceling the process can

damage the firmware in the printer.

To upgrade the firmware by using the MS-DOS prompt (Windows only)

Note To upgrade the firmware using this procedure, the printer must be connected directly to the

computer using a parallel cable.

1 Download the firmware upgrade file from the HP website and store it on the hard disk of

your computer.

2 Open an MS-DOS command window. 3 Type copy /b path\filename portname at the comma nd pro mpt .

• path is the location of the firmware upgrade file

• filename is the name of the firmware upgrade file that you downloaded from the

website

• portname is the appropriate printer port (for example, LPT1)

4 Press Enter. The firmware upgrade file is copied onto the printer, replacing the old

firmware file.

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Configuring the printer (Windows)

You can connect the printer directly to a computer, or you can share the printer among other users on a network.

Note You must have administrator privileges to install a printer driver in Windows 2000 or

Windows XP.

Direct connection

You can connect the printer directly to your computer using a USB cable or an IEEE 1284-compliant bidirectional parallel cable.

Note Windows NT 4.0 does not support USB.

Do not connect a USB and a parallel cable to printer at the same time. If you install the printer software and connect a printer to a computer running Windows, you can

connect additional printers to the same computer with USB cables without reinstalling the printing software.

Installing printer software and sharing the printer

When setting up the printer, HP recommends that you connect the printer after you install the software because the installation program is designed to provide you with the easiest setup experience.

However, if you have connected the cable first, see To connect the printer before the installing

software.

To install the software before connecting the printer (recommended)

It is recommended to install the Toolbox, which provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. If you do not install the Toolbox you will not see printer error messages on your computer screen and will not have access to the myPrintMileage website. See Toolbox

(Windows) for more information.

1 Close any running applications. 2 Insert the Starter CD into the CD drive. The CD menu runs automatically.

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box, click OK.

3 On the CD menu, click Install Printer Driver. 4 Follow the instructions on the screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the computer and the printer.

The Found New Hard ware wizard appears on the computer screen and the printer icon is created in the Printers folder.

Note You can also share the printer with other computers using a simple form of networking known

as locally shared networking. See To share the printer on a locally shared network.

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To connect the printer before the installing software

If you connected the printer to the computer before installing the printer software, the Found New Hardware wizard appeared on the computer screen.

Note If you have turned on the printer, do not turn off the printer or unplug the cable from the printer

while the installation program is running. If you do so, the installation program will not finish.

1 In the Found New Hard w are dialog box that provides the option for selecting a method to

locate the driver, select the advanced option and click Next.

Note Do not allow the Found New Hardware wizard to perform an automatic search for the driver.

2 Select the check box for specifying the driver location, and ensure that the other check

boxes are clear.

3 Insert the Starter CD into the CD-ROM drive.

If the CD menu appears, close the CD menu.

4 Browse to locate the root directory on the Starter CD (for example, D), and then click OK. 5 Click Next, and then follow the instructions on the screen. 6 Click Finish to close the Found New Hardware wizard.

The wizard automatically starts the installation program (this might take a short while). For Windows 98 and Windows Me, you must complete the installation program at this point if you wish to install a non-English driver.

7 Complete the installation process.

Note The setup program provides options to install non-driver components such as the Toolbox,

which you are recommended to install. For instructions about installing these components, follow the steps outlined in To install the software before connecting the printer

(recommended).

You can also share the printer with other computers using a simple form of networking known as locally shared networking. See To share the printer on a locally shared network.

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To share the printer on a locally shared network

In a locally shared network, the printer is connected directly to the USB or parallel connector of a selected computer (known as the server) and is shared by other computers (clients).

Note When sharing a directly connected printer, use the computer with the newest operating system

as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running Windows 2000 as the server.

Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

1 From the Windows desktop, click Start, point to Settings, and then click Printers or

Printers and Faxes.

2 Right-click the printer icon, click Properties, and then click the Sharing tab. 3 Click the option to share the printer, and give the printer a share name. 4 If you are sharing the printer with client computers that use other versions of Windows,

you can click Additional Drivers to install their drivers as a convenience to them. This optional step requires you to have the Starter CD in your CD drive.

Network connection

If the printer has network capability, the printer can be shared in a network environment by connecting it directly to the network. This type of connection offers the ability to manage the printer using the embedded Web server from any computer on the network.

Installing printer software and sharing the printer

Choose the installation option for the type of network you have:

z Client/server network: If your network has a computer acting as a dedicated print server,

install the printer software on the server (To install the software on a network), and then install the printer software on the client computers (To install the printing software on client

computers).

z Peer-to-peer network : If you hav e a peer-to-peer network (a network without a dedicated

print server), install the software on the computers that will be using the printer (To install

the software on a network).

In addition, you can connect to a network printer in both types of networks using the Add Printer wizard in Windows (To install the printer driver using Add Printer).

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To install the software on a network

Use the following steps to install the printer software in the following networking scenarios:

z Your network has a computer acting as a dedicated print server z You have a peer-to-peer network (a network without a dedicated print server)

1 Connect the printer to the network. 2 Close any programs that are open. 3 Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box, click OK.

4 Click Install Printer Driver and follow the instructions on the screen to complete the

installation.

Note If you are installing the software on a dedicated print server, select the option to share the

printer when prompted, and then select to install drivers for Windows clients. The installation program installs the driver for the server and copies the client drivers to a location on the server for users (clients).

To share the printer with Windows client computers, see To install the printing software on

client computers.

To install the printing software on client computers

After the drivers have been installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must install the software on their computers (clients).

A client computer can connect to the printer in the following ways:

z In the Printers folder, double-click the Add Printe r icon and follow the instructions for a

network installation. (See To install the printer driver using Add Printer.)

z On the network, browse to the printer and drag it to your Printers folder. z Add the printer and install the software from the INF file on your network.

On the Starter CD, the INF files are stored in folders that use the following format: <CD drive>:\Setup\Drivers\<operating system>\<language>.

For example, if your CD drive letter is D, then D:\Setup\Drivers\Win2k_XP\English would contain the English INF file for Windows 2000 and Windows XP.

To install the printer driver using Add Printer

1 From the Windows desktop, click Start, point to Settings, and then click Printers.

Or, click Start, click Control Panel, and then click Printers and Faxes.

2 Double-click Add Printer, and then click Next. 3 Select Network Printer or Network Printer Server. 4 Click Next. 5 Do one of the following:

• Type in the network path or queue name of the shared printer and click Next.

Click Have Disk when prompted to select the printer model.

•Click Next, and then locate the printer in the Shared printers list.

6 Click Next, and then follow the instructions on the screen to complete the installation.

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Wireless connection

If your printer supports wireless communication, you can connect the printer to a computer or a network without cables.

Note To use wireless communication, make sure that the printer is not connected to the network

using a network cable.

For more information about setting up and configuring wireless communication and security options, see Configuring wireless communication options.

Installing printer software and sharing the printer

Before installing the printer software, complete the following tasks:

z Obtain your network’s network name (SSID) and communication mode (infrastructure or

ad hoc) from the configuration utility for the network’s wireless access point (WAP) or the computer’s network card. See Configuring basic wireless communication settings.

z Find out the type of security your network uses (such as WP A or WEP), and then configure

these settings in the EWS. See Configuring wireless security settings.

After you complete these tasks, follow the onscreen instructions to install the printer software for your communication mode (infrastructure or ad hoc).

To set wireless network settings in an infrastructure network (recommended)

1 Set up the printer hardware (see the setup poster and the getting started guide). 2 Connect the printer to the computer with the cross cable (included with the printer).

-OrConnect the printer to the network with a network cable.

3 Close any programs that are open on your computer. 4 Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box, click OK.

5 Click Install Printer Driver and follow the instructions on the screen to complete the

installation.

6 When prompted, disconnec t the cable.

To share the printer with other computers

You must install the printer software on each computer that will use the printer. The cable is only needed when installing the printer software and configuring its wireless settings during the first installation on the network. The cable is not required for installing the printer on other computers on the network.

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To set wireless network settings in an ad hoc network (advanced users only)

Devices on the ad hoc network must:

z Be 802.11b/g-compatible z Have ad hoc as the communication mode z Have the same network name SSID z Be on the same sub net z Be on the same cha nne l z Have the same 802.11b/g security settings

Follow these steps to connect to the printer using its factory default ad hoc network settings:

1 Set up the printer hardware (see the setup poster and the getting started guide). 2 Connect the printer to the computer with the cross cable (included with the printer).

-OrConnect the printer to the network with a network cable.

3 Reset the printer’s network settings. See Troubleshooting tips and resources. 4 Open the configuration utility for your computer’s wireless network card, then do the

following: a Note the profile for the wireless network you are connected to. You will need this

information later.

b Create a new wireless profile with the following values:

• Communication mode: ad hoc

• Network Name (SSID): hpsetup

• Security (encryption): dis abled

c Activate the profile.

Note After activating the new profile, the computer loses communication with other devices on

the network.

5 Wait two minutes for the printer to obtain an IP address, then press the printer’s

Configuration Page button to print the configuration pages.

6 On the network configuration page, verify the following:

• The network name (SSID) is hpsetup

• The communication mode is ad hoc

• The IP address is not 0.0.0.0 If one of the above is not true, then repeat steps 1 through 5.

7 Close any programs that are open. 8 Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.

If the CD menu does not start automatically, click Start, and then click Run. Browse to the CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box, click OK.

9 Click Install Printer Driver and follow the instructions on the screen to complete the

installation.

10 Reconnect to your wireless network using the network profile noted in step 4a.

Note After activating the original profile, the computer loses communication with the printer.

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To share the printer with other computers

You must install the printer software on each computer that will use the printer. Follow the steps beginning on page 10 to install the printer software on other computers that will use the printer.

Advanced setup

For instructions on configuring the printer to operate on ad hoc networks other than the hpsetup factory default, visit HP’s Web site at http://www.hp.com/support/businessinkjet1200.

Configuring the printer (Mac OS)

You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network.

To install the software for network or direct connection

1 Connect the printer to the computer with the USB cable or to the network with a network

cable.

2 Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.

If the CD menu does not start automatically, double-click the CD icon on the desktop, and then double-click the Setup icon.

3 Click Install Driver and follow the instructions on the screen for your connection type. 4 Complete the installation:

Mac OS 9 (9.1 or later)

a When prompted, restart the computer. b Select Chooser from the Apple menu. c Select hp inkjet 6.x in the upper left window of the Chooser window, where x

represents the version of the current printer driver. d Select the printer in the right window of the Chooser screen. e Close the Chooser. f To share the printer, see To share the printer on a locally shared network.

Mac OS X (10.1.5 or later)

a Open the Print Center, which is located in the Applications\Utilities folder. bClick Add Printer. c For a direct connection, select USB from the menu.

-Or-

For a network connection on an IP network, on the pop-up menu, select

HP IP Printing, and then type the IP address for the printer, or select Re ndezvous. d Select the printer from the printer list, and then click Add. A mark appears beside the

printer name, indicating that this printer is now the default printer. e Close the Print Center.

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5 If necessary, share the printer with other Macintosh computer users.

• Direct connection

Share the printer with the other Macintosh computer users. See To share the printer on

a locally shared network for more information.

• Network connection

Individual Macintosh computer users who want to use the netwo rk printe r must ins tal l the printer software on their computers.

To share the printer on a locally shared network

When you connect the printer directly, you can still share the printer with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The computer that is connected to the printer is slowed down when many users print to the printer.

Basic requirements for sharing in a Macintosh environment include the following items:

z The Macintosh computers must be communicating on the network using TCP/IP, and the

Macintosh computers must have IP addresses. (AppleTalk is not supported.)

z The printer that is being shared must be connected to a built-in USB port on the host

Macintosh computer.

z Both the host Macintosh computer and the client Macintosh computers that are using the

shared printer must have printer-sharing software installed and the printer driver or PPD for the printer that is installed. (You can run the Installer program to install the printer sharing software and associated Help files.)

z The client Macintosh computers should have the appropriate HP printer drivers installed. z The client Macintosh computers must be PowerMac computers.

For more information about USB printer sharing, see the support information that is available on the Apple website (http://www.apple.com) or the Mac Help on the computer.

To share among computers with the same operating system

Use the following steps to share the printer among Macintosh computers with the same operating system:

1 Turn on printer sharing on the computer that is connected to the printer (the host).

• Mac OS X (10.2.x and later): Open System Preferences, click Sharing, click

Services, and then select the Printer Sharing check box.

• Mac OS 9 (9.1 and later): Open Control Panels, and then click USB Printer Sharing.

2 To print from the other Macintosh computers (the clients) on the network, preselect the

printer in USB Printer Sharing (Mac OS 9, version 9.1 and later) or Sharing (Mac OS X, version 10.2.x and later). Then, choose the neighborhood where the printer is shared and select the printe r.

3 To print from the other Macintosh computers (the clients) on the network, preselect the

printer in Sharing. Then, choose the neighborhood where the printer is shared and select the printer.

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To share among computers with different operating systems

Use the following steps to share with Mac OS 9 (9.1 and later) computers when the host computer is running the Mac OS X (10.1.5 and later).

Note Printers connected using USB cables can only be shared between the Mac OS 9 (9.1 and

later) and the Mac OS X (10.1.5 and later) through the Classic environment in the Mac OS X.

1 On the Mac OS X (10.1.5 and later) host computer, open System Preferences, make

sure that printer sharing is off, and then quit System Preferences.

2 Locate the Mac OS 9 (9.1 and later) System Folder, open Control Panel, and then open

USB Printer Sharing. (If the Classic environment is not already running, it starts.)

3 Click the Start/Stop tab, and then click Start. 4 When USB Printer Sharing On appears, click the My Printers tab. 5 Select the check box next to the device that you want to share. 6 Close the control panel.

Installing the software for wireless communication

This section contains information about installing and configuring the wireless networking software for Macintosh computers.

Before installing the printer software, complete the following tasks:

z Obtain the your network’s network name (SSID, or Service Set Identifier) and

communication mode (infrastructure or ad hoc) from the configuration utility for the network’s wireless access point (WAP) or the computer’s network card. See Configuring

basic wireless communication settings.

z Find out the type of security your network uses (such as WP A or WEP), and then configure

these settings in the EWS. See Configuring wireless security settings.

After you complete these tasks, install the printer software for your communication mode (infrastructure or ad hoc).

Note Make sure that the printer is not connected to the network using a network cable.

Mac OS 9 (9.1 and later)

To set wireless network settings in an infrastructure network

1 Set up the printer hardware (see the setup poster and the getting started guide). 2 Open the Airport Admin Utility, and then do the following:

aClick Base Station, and then select Equivelant Network Password. b Write down the network name (SSID) and the WEP key. c Close the Airport Admin Utility.

3 Press the printer’s Configuration Page button to print the configuration pages.

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4 Click the Apple menu, point to Control Panels, click TCP/IP, and then do the following:

aClick File, and then click Configurations to open the Configuration dialog box. bClick Duplicate, enter HP Business Inkjet 1200, and then click OK. cClick Make Active to close the Configuration dialog box. d From the Connect via menu, select AirPort. e From the Configure menu, select Manually. f Enter the printer’s Subnet Mask and Default Gateway from the network

configuration page. gEnter 169.254.0.1 in the IP address box.

5 Open the AirPort Setup Assistant, and then follow the onscreen instructions for joining an

existing wireless network. Use hpsetup as the existing network to join. You may also go to the Apple menu, select Airport, and then select hpsetup as the existing network to join.

6 Use the IP address listed on the network configuration page to open the printer’s

embedded Web server, and then enter the printer’s security settings (see Configuring

wireless security settings). Use the WEP key you wrote down in step 1.

7 To return to your previous network settings, follow step 5 and selecting the name of your

network instead of hpsetup.

8 Insert the Starter CD in the computer’s CD drive, and then double-click the CD

desktop icon.

9 Double-click the HP Inkjet Installer icon, then restart the computer when prompted. 10 Open the Chooser, then select the hp inkjet 6.x icon. 11 When asked if you want the computer to search for the printer, click Yes. 12 Select the printer, and then close the Chooser.

To set wireless network settings in an ad hoc network (advanced users only)

1 Set up the printer hardware (see the setup poster and the getting started guide). 2 Reset the printer’s network settings. See Troubleshooting tips and resources. 3 Press the printer’s Configuration Page button to print the configuration pages. 4 Open the AirPort Setup Assistant, and then follow the onscreen instructions for joining an

existing wireless network. Use hpsetup as the existing network to join. You may also go to the Apple menu, select Airport, and then select hpsetup as the existing network to join.

5 Use the URL listed on the network configuration page to open the printer’s embedded

Web server, then enter the printer’s security settings. See Configuring wireless security

settings.

6 Insert the Starter CD in the computer’s CD-ROM drive, and then double-click the CD

desktop icon.

7 Double-click the HP Inkjet Installer icon, and then restart the computer when prompted. 8 Open the Chooser, then select the hp inkjet 6.x icon. 9 When asked if you want the computer to search for the printer, click Yes. 10 Select the printer, then close the Chooser.

72 5 - Configuring and managing the printer ENWW

Mac OS X (10.1.5 and later)

To set wireless network settings in an infrastructure network (recommended)

1 Set up the printer hardware (see the setup poster and the getting started guide). 2 Insert the Starter CD in the computer’s CD-ROM drive, and then double-click the CD

desktop icon.

3 Double-click the HP Inkjet Installer icon, then follow the onscreen instructions. 4 On the Connection Type screen, select Wireless, then click Next. 5 Follow the onscreen instructions to complete the software installation. 6 When prompted, enter the printer’s secur ity setti ngs . See Configuring wireless security

settings.

7 On the Add Printer screen, click Open Print Center. 8 Click Add Printer. 9 Do one of the following depending on the version of Mac OS X you are using:

• Mac OS X (10.2.3 and later): Select Rendezvous.

• Mac OS X (10.1.5 to 10.2.2): Select HP IP Printing, and then click Discover.

10 Select the printer, click Add, and then close the Print Center.

To set wireless network settings in an ad hoc network (advanced users only)

existing wireless network. Use hpsetup as the existing network to join.

5 Use the URL listed on the network configuration page to open the printer’s embedded

Web server, and enter the printer’s security settings (see Configuring wireless security

settings).

6 Insert the Starter CD in the computer’s CD-ROM drive, and then double-click the CD

desktop icon.

7 Double-click the HP Inkjet Installer icon, and then follow the onscreen instructions. 8 On the Connection Type screen, select Wireless, and then click Next. 9 Close the setup utility and install the printer driver. 10 On the Add Printer screen, click Open Print Center. 11 Click Add Printer. 12 Do one of the following depending on the version of Mac OS X you are using:

• Mac OS X (10.2.3 and later): Select Rendezvous.

• Mac OS X (10.1.5 to 10.2.2): Select HP IP Printing, and then click Discover.

13 Select the printer, and then click the Add button. 14 Close the Print Center.

ENWW 73

Classic environment for Mac OS X (10.1.5 and later)

1 Install the printer software as specified for a computer with Mac OS X (10.1.5 and later).

See Mac OS X (10.1.5 and later) for more info r mati on.

2 Open the Chooser, and then select the hp inkjet 6.x icon.

Note If you do not see the hp inkjet 6.x icon, then insert the Starter CD into the computer CD drive

and follow the onscreen instructions to install the Mac OS 9 printer driver. Then repeat step 1.

3 When asked if you want the computer to search for the printer, click Yes. 4 Select the printer, and then close the Chooser.

Configuring wireless communication options

Configuring basic wireless communication settings

In order to install the printer on a wireless network, you need to know the network’s communication mode and its network name (SSID, or Service Set Identifier). Consult the configuration utility for your computer’s network card or for your network’s Wireless Access Point (WAP).

There are two options for a network’s communication mode.

z Infrastructure (recommended)

When the printer is set to the infrastructure communication mode, the printer communicates with other devices on the network, whether the devices are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small networks.

z Ad hoc (advanced users only)

When the printer is set to the ad hoc communication mode, the printer communicates directly with other wireless devices without the use of a WAP.

For instructions on installing the printer on an existing ad hoc network, visit HP’s Web site at http://www.hp.com/support.

74 5 - Configuring and managing the printer ENWW

Configuring wireless security settings

The printer must share the same network security settings as the other devices on your network. If the printer does not have the correct security settings, other devices on the network will not be able to use the printer.

To find the security settings for your wireless network, consult the configuration utility for your computer’s wireless network card or the network’s Wireless Access Point (WAP).

Types of wireless security

You can configure the printer to use the following security options:

z Open System (no security)

The network does not require security for authorization or encryption. This is the printer's factory default setting.

z Wired Equivalent Privacy (WEP)

WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device.

Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.

z Wi-Fi Protected Access (WPA)

WPA provides security by doing the following:

• Encrypting data sent over radio waves from one wireless device to another

wireless device

• Controlling access to network resources through authentication protocols WPA either requires the use of an authentication server (best suited for enterprise

networks) or a pass phrase known to all devices on the network.

Configuring security options

You can configure security options for wireless communication from the installation program or the EWS.

To configure security options from the installation program

See Wireless connecti on or Installing the software for wireless communication for information about running the installation program.

To configure security options in the EWS

1 Connect a cross cable (included with the HP Business Inkjet 1200dtwn) to the printer and

the computer.

2 Open the printer's embedded Web server (EWS). See Embedded Web server (EWS). 3 Click the Networking tab, and then click Wireless (802.1 1) in the left pane. 4 On the Wireless Setup tab, click Start Wizard. 5 Follow the instructions on the scr een . 6 Click Apply, and then close the EWS.

ENWW 75

To add hardware addresses to a Wireless Access Point (WAP)

MAC filtering is a security feature in which a Wireless Access Point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP.

If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network.

If the WAP filters MAC addresses, then the printer's MAC address must be added to the WAP's list of accepted MAC addresses.

1 Print a configuration page. (See Understanding the configuration page.) 2 Open the WAP's configuration utility, then add the printer's hardware address to the list of

accepted MAC addresses.

Reducing interference in a wireless network

The following tips will help reduce the chances for interference in a wireless network:

z Keep the wireless devices away from large metal objects, such as filing cabinets,

and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.

z Keep the wireless devices away from large masonry structures and other building

structures as these objects can absorb radio waves and lower signal strength.

z For an infrastructure network, position the WAP in a central location in line of sight with the

wireless devices on the network.

z Keep all wireless devices on the network within range of one another.

Uninstalling the printer software

To uninstall the software for Windows computers

If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the printer software.

1 If the computer is connected directly to the computer using a USB or parallel cable,

disconnect the printer.

2 Close any running applications. 3 From the Start menu, open the Control Panel. 4 Double-click Add/Remove Programs. 5 Select the printing software that you wish to remove. 6 Click the button for adding or removing software. 7 Follow the instructions on the screen to complete the removal of the printer software.

Note If the uninstallation process fails, restart the computer and complete the steps above to

uninstall the software. If the software was not successfully installed or the uninstaller could not be found, complete

the following steps to run the scrubber utility. (The scrubber utility is not available for computers running Windows NT 4.0.)

76 5 - Configuring and managing the printer ENWW

8 Disconnect the printer from the computer. 9 On the computer, restart Windows. 10 Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu. 11 Locate the scrubber utility on the Starter CD and run the utility.

• For Windows 98 and Windows Me, use the scrub9x.exe file located in the

Utils\Scrubber\Win9x_Me folder.

• For Windows 2000 and Windows XP, use the scrub2k.exe file located in the

Utils\Scrubber\Win2k_XP folder.

To uninstall the software for Macintosh computers

1 If the computer is connected directly to the computer using a USB cable,

disconnect the printer.

2 Restart the computer.

Note If you do not restart the computer before you uninstall the software, some files are not removed

from your computer when you run the Uninstall option.

3 Insert the Starter CD into the CD drive. 4 Double-click the CD icon on the desktop. 5 Double-click the installer icon and follow the instructions on the screen. 6 When the Main Installation dialog box appears, select Uninstall from the drop-down list

located in the upper-left part of the dialog box.

7 Follow the instructions on the screen to remove the printer software.

ENWW 77

HP supplies and accessories

This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit HP website (http://www.hpshopping.com) for the latest updates. You may also make purchase through the website.

Ordering printing supplies online

Besides the HP website, you may order printing supplies through the embedded Web server (EWS) or the Toolbox (Windows).

System requirements for ordering printing supplies

To use the Toolbox, ensure you have the following:

z Internet access z Printer connected to your computer using a USB or parallel cable, or connected to

the network

z Toolbox installed on your computer (supported for Windows only)

To use the EWS, ensure you have the following:

z TCP/IP-based network (IPX/SPX-based networks are not supported) z Printer connected to the network z Web browser installed on your computer (either Netscape Navigator 4.8 or Microsoft

Internet Explorer 5.0 or later)

To order printing supplies

1 From the Toolbox (Windows): On the Printer Status tab, click Order Supplies.

Your default web browser starts and displays a website. From the EWS: On the Information tab, click Order Supplies.

2 Follow the instructions on the website to select and order printing supplies.

78 A - HP supplies and accessories ENWW

Accessories

Accessories and cables

250-sheet input tray C8254A HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A HP USB A-B (2 meter) C6518A

Supplies

Ink supplies

Ink cartridges

HP 10 Black C4844A HP 11 Cyan C4836A HP 11 Magenta C4837A HP 11 Yellow C4838A

Printheads

HP 11 Black C4810A HP 11 Cyan C4811A HP 11 Magenta C4812A HP 11 Yellow C4813A

HP Media

Plain paper

HP Bright White Inkjet Paper

500 sheets Letter (8.5 by 11 inches) HPB1124 500 sheets A4 (210 by 297 mm) C1825A

HP Office Paper

2500 sheets Letter (8.5 by 11 inches) 25005 10-ream carton Letter (8.5 by 11 inches) C8511 10-ream carton (3-hole punched) Letter (8.5 by 11 inches) C3HP 10-ream carton Legal (8.5 by 14 inches) C8514

ENWW 79

HP Office Recycled Paper

500 sheets Letter (8.5 by 11 inches) E1120 500 sheets (3-hole punched) Letter (8.5 by 11 inches) E113H 500 sheets Letter (8.5 by 11 inches) E1420

HP Multipurpose Paper

5-ream carton Letter (8.5 by 11 inches) M115R 250 sheets Letter (8.5 by 11 inches) 25011 500 sheets Letter (8.5 by 11 inches) M1120 500 sheets (3-hole punched) Letter (8.5 by 11 inches) M113H 500 sheets Legal (8.5 by 14 inches) M1420

Photo paper

HP Premium Plus Photo Paper

20 sheets, glossy Letter (8.5 by 11 inches) C6831A 50 sheets, glossy Letter (8.5 by 11 inches) Q1785A 20 sheets, glossy 4 by 6 inches Q1977A 20 sheets, matte Letter (8.5 by 11 inches) C6950A 20 sheets, matte A4 (210 by 297 mm) C6951A 20 sheets, glossy A4 (210 by 297 mm) C6832A

HP Premium Photo Paper

50 sheets, glossy Letter (8.5 by 11 inches) C6979A 15 sheets, glossy A4 (210 by 297 mm) Q2519A

HP Photo Paper

20 sheets, two-sided glossy Letter (8.5 by 11 inches) C1846A 20 sheets, two-sided glossy A4 (210 by 297 mm) C1847A 20 sheets, one-sided glossy A4 (210 by 297 mm) C6765A

HP Colorfast Photo Paper

20 sheets, glossy Letter (8.5 by 11 inches) C7013A 20 sheets, glossy A4 (210 by 297 mm) C7014A

HP Pho to-Q ualit y Inkjet Pap er

25 sheets, two-sided, semi-gloss A4 (Europe) (210 by 297 mm) C6984A

HP Everyday Photo Paper

100 sheets, two-sided, matte Letter (8.5 by 11 inches) C7007A 25 sheets, two-sided, matte Letter (8.5 by 11 inches) C6983A 25 sheets, two-sided, semi-gloss A4 (Asia/Pacific) (210 by 297 mm) C7006A

Business communication paper

HP Brochure and Flyer Paper

50 sheets, two-sided, glossy Letter (8.5 by 11 inches) C6817A 50 sheets, matte Letter (8.5 by 11 inches) C6955A 100 sheets, tri-fold, two-sided, glossy Letter (8.5 by 11 inches) C7020A 50 sheets, two-sided, glossy A4 (210 by 297 mm) C6818A

HP Premium Presentation Paper

50 sheets, two-sided, glossy Letter (8.5 by 11 inches) 50 sheets, two-sided, glossy A4 (210 by 297 mm)

80 A - HP supplies and accessories ENWW

HP Premium Inkjet Transparency Film

20 sheets Letter (8.5 by 11 inches) C3828A 50 sheets Letter (8.5 by 11 inches) C3834A 20 sheets A4 (210 by 297 mm) C3832A 50 sheets A4 (210 by 297 mm) C3835A

HP Premium Plus Inkjet Transparency Film

20 sheets Letter (8.5 by 11 inches) C7030A 50 sheets Letter (8.5 by 11 inches) C7028A

HP Premium Paper

200 sheets Letter (8.5 by 11 inches) 51634Y

HP Premium Inkjet Paper

200 sheets, coated, matte A4 (210 by 297 mm) 51634Z 100 sheets, coated, heavyweight A4 (210 by 297 mm) C1853A

Cards

HP Textured Greeting Cards

20 sheets, 20 envelopes, felt-textured, ivory/half-fold

20 sheets, 20 envelopes, textured, white/ half-fold

20 sheets, 20 envelopes, felt-textured, cream/half-fold

HP Photo Greeting Cards

10 sheets, 10 envelopes, half-fold

HP Matte Greeting Cards

20 sheets, 20 envelopes, white/quarter-fold

20 sheets, 20 envelopes, white/ quarter-fold

20 sheets, 20 envelopes, white/half-fold

Letter (8.5 by 11 inches) C6828A

Letter (8.5 by 11 inches) C7019A

A4 (210 by 297 mm) C6829A

Letter (8.5 by 11 inches) C6044A

A4 (210 by 297 mm) C6045A

Letter (8.5 by 11 inches) C1812A

A4 (210 by 297 mm) C6042A

A4 (210 by 297 mm) C7018A

Creative project papers

HP Banner Paper

100 sheets Letter (8.5 by 11 inches) C1820A 100 sheets A4 (210 by 297 mm) C1821A

HP Iron-on T-shirt Transfers

10 sheets (12 transfers per sheet) Letter (8.5 by 11 inches) C6049A 10 sheets (12 transfers per sheet) A4 (210 by 297 mm) C6050A

ENWW 81

Support and warranty

The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

z Web

Visit the printer website on hp.com for the latest software, product, operating system, and support information:

http://www.hp.com/support/businessinkjet1200

z Toolbox ( Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See Too lbo x (W in dows ) .

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1 Print the printer configuration page. See Understanding the configuration page for

instructions on how to print this page. If the printer does not print, get the following information ready.

a model number and serial number. (Check the back of the printer.) b printer model

2 Check the operating system that you are using, such as Windows 98 SE. 3 If the printer is connected to the network, check the network operating system, such as

Windows NT Server 4.0.

4 Note how the printer is connected to your system, such as parallel, USB, or network.

82 B - Support and warranty ENWW

5 Obtain the printer driver and version number of the printer software, such as

HP Business Inkjet 1200 Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the HP logo in the dialog box.)

6 If you have a problem printing from a particular application, note the application and

version number.

Telephone support numbers

In many location, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see http://www.hp.com/support.

Country/Region Telephone number

Albania * Algeria 213 17 63 80 Anguila 1-800-8722881 Argentina 0-810-555-5520 Aruba 800-8000 Australia (03) 8877 8000 Austria 08 1000 1000 Bahamas 1-800-711-2884 Bahrain 800 171 Barbados 001-800-8722881 Belgium 078 600 600 Belize 811 Bermuda 1-800-711-2884 Bolivia 0-800-1110 Bosnia-Hercogovina * Brazil Outside São Paolo: 0800-157751

Greater Sao Paolo: (11) 4689-2012 Brit. Virgin Islands 001-800-8722881 Bulgaria * Canada (905) 206-4663

(877) 621-4722 Cayman Islands 1-800-711-2884 Chile 800-3600999 China 021-38814518 Colombia 01-8000-114726 Costa Rica 0-800-011-0524 Croatia * Cyprus 800 9 2649 Czech Republic 2 61 307 310 Denmark 70 11 77 00

ENWW 83

Country/Region Telephone number

Dominican Republic 1-800-711-2884 Ecuador Andinatel 999119

Pacifictel 1-800-225528 Egypt 202 532 5222 El Salvador 800-1-785 Finland 0203 53232 France 0826 10 4949 Germany

HP bietet während der Gewährleistu ngs fris t vielero r ts gebührenfreien telefonischen Support an. Die nachfolgend aufgeliste ten Rufnum mern sind je doch unter Umständen nicht gebührenfrei.

Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP (http://www.hp.com/cpso-support/guide/psd/

cscemea.html) aufnehmen.

Gibraltar 0870 842 2339 Greece 801 11 22 55 47 Guatemala 1-800-999-5105 Guyana 165 Haiti 183 Honduras 800-0-123 Hong Kong 85 (2) 2802 4098 Hungary 1 382 1111 Iceland 507 10 00 India +91-80-8526900 or 1 600 447-737

Indonesia +62 (21) 350 3408

01805 258 143

Support in Hindi & English

Ireland 1890 946 500 Israel 9 830 4848 Italy 02 3859 1212 Jamaica 0-800-711-2884 Japan 0570-000-511(Navi Dial, Japan Domestic

Only)

81-3-3335-9800 Jordan +971 4 366 2020 Kazakhstan * Korea, Republic of 1588 3003 Kuwait +971 4 366 2020 Lebanon +971 4 366 2020 Liechtenstein 0848 802 020 Luxembourg 27 303 303 Macedonia *

84 B - Support and warranty ENWW

Country/Region Telephone number

Malaysia +1800 805 405 Malta * Mexico Mexico City: 52-58-9922

Outside Mexico City: 01-800-472 6684 Moldova * Monaco 0826 104949 Morocco 22 40 47 47 Netherlands 0900 117 0000 New Zealand +64 (9) 356 6640 Nicaragua 174 Nigeria * Norway 800 62 800 Oman +971 4 366 2020 Panama 001-800-711-2884 Peru 0-800-10111 Philippines (2) 867 3551 Poland 22 5666 000 Portugal 213 164 164 Puerto Rico 1 877 232 0589 Qatar +971 4 366 2020 Romania +40 (21) 315 4442 Russia Moscow: 095 797 3520

St. Petersburg: 812 346 7997 San Marino 02 3859 1212 Saudi Arabia 800 897 1444 Serbia and Montenegro +359 (2) 960-1963 Singapore 6272 5300 Slovakia 2 5752 5752 Slovenia * South Africa (RSA), Republic of 086 000 1030 Spain 902 010 333 Suriname 156 Sweden 077 130 3000 Switzerland 0848 80 20 20 Syria +971 4 366 2020 Taiwan 886-2-8722-8000

886-800-010-055 Thailand (2) 353 9000 Trinidad & Tobago 1-800-711-2884 Tunisia 71 89 12 22 Turkey 212 444 71 71

ENWW 85

Country/Region Telephone number

United Kingdom 0870 842 2339 Ukraine Kiev: 44 4903520 United Arabic Emirates (UAE) 800 4520

04 366 2020 United States 1-800 HP INVENT Vatican City 02 3859 1212 Vietnam (8) 823 4530 West Africa (English-speaking countries/regions) * West Africa (French-speaking countries/regions) +351 213 17 63 80 Yemen +971 4 366 2020

* For support information, call your HP service provider.

86 B - Support and warranty ENWW

Hewlett-Packard limited warranty statement

HP product Duration of Limited Warranty

Software 1 year Accessories 1 year Ink cartridges 6 months Printheads 1 year* Printer peripheral hardware (see below for details) 1 year *For more detailed warranty information, see http://www.hp.com/support/businessinkjet1200.

Extent of limited warranty

1 Hewlett-Packard warrants to the end-user customer that the HP products specified above

will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2 For software products, HP’s limited warranty applies o nly to a failure to execute

programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3 HP’s limited warranty covers only those defects that arise as a result of normal use of the

product, and does not cover any other problems, including those that arise as a result of: a Improper maintenance or modification; b Software, media, parts, or supplies not provided or supported by HP; or c Operation outside the product’s specifications. d Unauthorized modification or misuse.

4 For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does

not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5 If HP receives, during the applicable warranty period, notice of a defect in any product

which is covered by HP’s warranty, HP shall either repair or replace the product, at HP’s option.

6 If HP is unable to repair or replace, as applicable, a defective product which is covered

by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7 HP shall have no obligation to repair, replace, or refund until the customer returns the

defective product to HP.

8 Any replacement product may be either new or like new, provided that it has functionality

at least equal to that of the product being replaced.

9 HP products may contain remanufactured parts, components, or materials equivalent to

new in performance.

10 HP’s Limited Warranty Statement is valid in any country/region where the covered HP

product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries/regions where the product is distributed by HP or by an authorized importer.

ENWW 87

Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of liability

1 To the extent allowed by local law, the remedies provided in this Warranty Statement are

the customer’s sole and exclusive remedies.

2 TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS

SPECIFICALLY SET FORTH IN THIS WARRANTY STA TEME NT, IN NO EVEN T SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Local law

1 This Warranty Statement gives the customer specific legal rights. The customer may also

have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world.

2 To the extent that this Warranty Statement is inconsistent with local law, this Warranty

Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a Preclude the disclaimers and limitations in this Warranty Statement from limiting the

statutory rights of a customer (e.g. the United Kingdom);

b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or

limitations; or

c Grant the customer additional warranty rights, specify the duration of implied warranties

which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS

IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY S TATUTORY R IGHTS APPLI CABLE TO THE S ALE OF THE H P PRODUCTS TO SUCH CUSTOMERS.

88 B - Support and warranty ENWW

Printer specifications

For media and media-handling specifications, see Selecting print media.

Physical specifications

Available models a nd physical dimensions

Product features and capacities

Connectivity z IEEE 1284-compliant bidirectional parallel (all models)

Print method Drop-on-demand thermal inkjet printing

Size (width by dept h by height)

Weight (does not include printheads or ink cartridges)

506 by 419 by 211mm (19.9 by 16 .5 by 8.3 i nches)

z With auto-duplex unit:

506 by 464 by 211mm (19.9 by 18.3 by 8.3inches)

z With tray 2:

506 by 419 by 275mm (19.9 by 16.5 by 10.8 inches)

9 kg (19.8 lb)

z With auto-duplex unit:

9.4 kg (20.7 lb)

z With tray 2:

12 kg (26.5 lb)

z USB 2.0-compliant full speed (all models) z Fast Ethernet 10/100Base-TX for wired network

connection (HP Business Inkjet 1200dn/1200dtn/ 1200dtwn)

z 802.11b/g wireless network (HP Business Inkjet

1200dtwn)

Ink cartridges 4 ink cartridges (1 each for black, cyan, magenta, and

yellow) Printheads 4 printheads (1 each for black, cyan, magenta, and yellow) Supply yields

(based on 5% coverage)

Color calibration z ColorSync

Device languages HP PCL 3 enhanced Font support z US fonts: CG Times, CG Times Italic, Universe,

Duty cycle Up to 6,250 pages per month

ENWW 89

Ink cartridges 1,750 pages Printheads

z Black: 16,000 pages

z Cyan, magenta, and yellow: 24,000 pages

z ICC Profiles

Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.

z Built-in support for Arabic and Hebrew symbol sets

Processor and memory specifications

Device processor z Motorola 32-bit ColdFire 4e HPA (240 MHz) Device memory z 32 MB built-in RAM

z 4 MB built-in Flash ROM

Operating system and network protocol specifications

Operating system compatibility z Windows 98, Windows Me, Windows NT 4.0,

Windows 2000, Windows XP 32-bit (Profe ssional and Home Editions), and Windows 2003

z Mac OS 9 (9.1 and later), Mac OS X (10.1.5 and later)

z IBM OS/2

z Linux

z MS-DOS printer driver support through third-party

applications

System requirements

Note:

Graphic-

intensive, complex, and large files might require more hard disk space.

Minimum

Recommended

z Windows 98:

Pentium

90 MHz, 16 MB RAM, 145 MB free hard

disk space

z Windows Me:

Pentium

90 MHz, 32 MB RAM, 145 MB free hard

disk space

z Windows NT 4.0 (Service Pack 6 or later):

Pentium 100 MHz, 32 MB RAM, 145 MB free hard disk space

z Windows 2000:

Pentium 300 MHz, 64 MB RAM, 145 MB free hard disk space

z Windows XP 32-bit edition:

Pentium 233 MHz, 64 MB RAM, 145 MB free hard disk space

z Mac OS 9 (9.1 and later):

32 MB RAM

z Mac OS X (10.1.5 and later):

128 MB RAM

z Windows 98, and Windows Me:

Pentium 266 MHz, 32 MB RAM, 175 MB free hard disk space

z Windows NT 4.0 (Service Pack 6 or later):

Pentium 266 MHz, 64 MB RAM, 175 MB free hard disk space

z Windows 2000:

Pentium 300 MHz, 64 MB RAM, 175 MB free hard disk space

z Windows XP 32-bit edition:

Pentium 300 MHz, 128 MB RAM, 175 MB free hard disk space

z Mac OS 9 (9.1 and later):

64 MB RAM

z Mac OS X (10.1.5 and later):

128 MB RAM

90 C - Printer specif ications ENWW

Network operating system compatibility z Windows 98, Windows Me, Windows NT 4.0,

Windows 2000, Windows XP 32-bit (Profe ssional and Home Editions)

z Mac OS 9 (9.1 and later), Mac OS X (10.1.5 and later)

z Microsoft Windows Terminal Server Edition4.0

z Microsoft Windows 2003 Server (formerly known as

Microsoft Windows XP Server Terminal Services)

z Microsoft Windows 200 0 Server Terminal Servic es with

Citrix MetaFrame 1.8

z Microsoft Windows 200 3 Server Terminal Servic es with

Citrix MetaFrame 1.8

z Microsoft Windows NT and Windows 2000 Server

Terminal Services with Citrix V1.8

z Microsoft Windows NT and Windows 2000 Server

Terminal Services with Citrix XP

z Microsoft Windows 2000 Server Terminal Services

Compatible network protocols z TCP/IP Network

management

HP Web Jetadmin plug-ins

Embedded Web server

Features

z Ability to remotely configure and manage network

devices

z Job accounting

z HP myPrintMileage

System requirements

z TCP/IP-based network (IPX/SPX-based networks are

not supported)

z A Web browser (either Netscape Navigator 4.8 or

Microsoft Internet Explorer 5.0 or later)

z Network connection. (You cannot use the embedded

Web server when the printer is co nnected dir ectly to a computer.)

z Internet connection (for some feat ures) You can ope n

and use the embedded Web server without being connected to the Int erne t. Ho weve r, s om e fe atu res will not be available.

z Must be on the same side of a firewall as the printer

ENWW 91

Functional specifications

Speed (U.S. Letter and A4) FAST mode:

 Black text: 28 pages per minute (ppm)

 Mixed text with color graphics: 24 ppm

FAST NORMAL mode:

 Black text: 15 ppm

 Mixed text with color graphics: 13 ppm

NORMAL mode:

 Black text: 9 ppm

 Mixed text with color graphics: 8 ppm

BEST mode:

 Black text: 8 ppm

 Mixed text with color graphics: 4 ppm

Laser-quality speed*:

 Black text: 6.8 ppm

 Mixed text with color graphics: 6 ppm

*The “laser-quality speed” comparison has the

page-per-minute speeds of the HP Business Inkjet 1200

series printer against the benchmark of the HP Color

LaserJet 4600 at comparable print quality. This comparison

is based solely on HP's internal testing.

Resolution Black:

 Up to 1,200 by 600 dpi with pigmented black ink

Color:

 HP enhanced Color Layering Technology with

PhotoREt III for photo quality (up to 4,800 by 1,200-optimized dpi on HP premium photo papers, 1,200 by 1,200-input dpi)

Environmental specifications

Operating environment

Storage environment Storage

Operating temperature

Recommended operating conditions

Recommended relative humidity

temperature

Storage relative humidity

5° to 40° C (41° to 100° F)

15° to 35° C (59° to 95° F)

15 to 80 percent noncondensing

-40° to 70° C (-40° to 158° F)

Up to 90 percent noncondensing at a temperature of 65° C

(150° F)

Electrical specifications

Power supply Universal power adapter

Power requirements  Input voltage: 110 to 240 VAC (± 10 percent),

50 to 60 Hz

 Output supply: 31-32 Vdc, 2200mA

Maximum allowable

 70 to 75 Watts

power consumption

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)

Sound pressure (bystander position) LpAm 54 dB(A)

Sound power LwAm 61 dB(A)

92 C - Printer specifications ENWW

Regulatory information

FCC statement

The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Shielded cables

Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules.

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

z Reorient or relocate the receiving antenna. z Increase the separation between the equipment and receiver. z Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

z Consult the dealer or an experienced radio/TV technician for help.

Exposure to radio frequency radiation

CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits.

Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.

This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20cm (8 inches) during normal operation.

ENWW 93

EMI statement (Korea)

VCCI statement (Japan)

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0401-01 (HP Business Inkjet 1200/ 1200d/1200dn/1200dtn) or SNPRC-0401-02 (HP Business Inkjet 1200dtwn). This regulatory number should not be confused with the marketing name (HP Business Inkjet 1200) or product number (C8169A, C8154A, C8170A, C8155A, C8156A).

Power cord statement

The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.

94 D - Regulatory information ENWW

LED classification

Regulatory notices for wireless products

Notice to users in Canada/Note à l’attention des utilisateurs C anadien

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise

emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada.

For Indoor Use. Le présent appareil numérique n’émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme CDN-210 d’Industrie Canada.

ENWW 95

ARIB STD-T66 (Japan)

Notice to users in Italy

License required for use. Verify with your dealer or directly with General Direction for Frequency Planning and Management (Direzione Generale Pianificazione e Gestione Frequenze).

E’necessaria una concessione ministeriale anche per l’uso del prodotto. Verifici per favore con il proprio distributore o direttamente presso la Direzione Generale Pianificazione e Gestione Frequenze.

Notice to users in France

For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2454-2483.5 MHz frequency band (channels 10-13) may be used. For the latest requirements, see http://www.art-telecom.fr.

Pour une utilisation en rseau sans fil 2,4 GHz de ce produit, certaines restrictions s’appliquent : cet appareil peut tre utilis l’intrieur des btiments sur toute la bande de frquences 2400-2483,5 MHz (canaux 1 13). Pour une utilisation l’extrieur des btiments, seule la partie 2454-2483,5 MHz (canaux 10 13) peut tre utilise. Pour connatre les dernires rglementations en vigueur, consultez le site Web http://www.art-telecom.fr.

96 D - Regulatory information ENWW

Notice to users in the European Union

Radio products with the CE 0984 or CE alert marking comply with the R&TTE Directive (1999/5/EC) issued by the Commission of the European Community.

Note Low-power radio LAN product operating in 2.4-GHz band, for Home and Office environments.

In some countries/regions, using the product may be subject to specific restrictions as listed for specific countries/regions below.

This product may be used in the following EU and EFTA countries/regions: Austria, Belgium, Denmark, Finland, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland and United Kingdom. For normal wireless LAN operation of this product, only a limited band is available in France (Channels 10, 11, 12 and 13). L’Autorité de régulation des télécommunications (ART) has special regulations for hotspots allowing additional channels. For more information, including local rulings and authorization, please see the ART website: http://www.art-telecom.fr.

ENWW 97

Declaration of conformity

HP Business Inkjet 1200/1200d/1200dn/1200dtn printer

Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd. Manufacturer’s Address: Imaging and Printing Manufacturing Operation Singapore

declares, that the product Product Name: HP Business Inkjet 1200, HP Business Inkjet 1200d,

Product Number: C8169A, C8154A, C8170A, C8155A Regulatory Model Number Product Accessory Number: C8254A / 250 sheet Tray 2

Product Options: All

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502

HP Business Inkjet 1200dn, HP Business Inkjet 1200dtn

(1)

: SNPRC-0401-01

C8253A / HP auto-duplexer unit

conforms to the following Product Specifications: Safety: IEC 60950-1: 2001 / EN 60950-1: 2001

IEC 60825-1: Edition 1.2: 2001/ EN 60825-1+A11+A2+A1: 2002 Class 1(Laser/Led )

EMC: CISPR 22: 1997 / EN 55022:1998 Class B

(2)(3)

CISPR 24:1997 + A1 / EN 55024: 1998 + A1

IEC 61000-3-2:2000 / EN 61000-3-2:2000 IEC 61000-3-3 / A1:2001 / EN 61000-3-3 / A1:2001

FCC Title 47 CFR, Part 15 Class B / VCCI-2

(2)

ICES-003, Issue 4

Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC, and carries the CE marking accordingly.

(1) The product is assigned a Regulatory model number that stays with the regulatory aspects of the design. The Regulatory Model Number is the main product identifier in the regulatory documentation and tests reports, this number should not be confused with the marketing name or the product numbers. (2) The product was tested in a typical configuration with Hewlett-Packard personal computer systems. (3) Excepting clause 9.5 which was not applied.

Singapore, 30 April 2004 Chan Kum Yew

Director, Quality

Local Contact for regulatory topics only: European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany USA Contact: Hewlett-Packard Company, HPCC, 20555 S.H. 249 Houston, Texas, 77070 Australia Contact: Hewlett-Packard Australia Ltd, Product Regulations Manager, 31-41 Joseph Street, Blackburn, Victoria 3130, Australia

98 D - Regulatory information ENWW

HP Business Inkjet 1200 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting started

Finding other resources for the product

Understanding the printer parts

Using the printer

Selecting print media

Tips for selecting and using print media

Understanding specifications for supported media

Setting minimu m margins

Loading media

Configuring trays

Changing print settings

Canceling a print job

Printing on both sides (duplexing)

Guidelines for printing on both sides of a page

To perform duplexing (Windows)

To perform automatic duplexing (Mac OS)

To perform manual duplexing (Mac OS 9, version 9.1 and later)

Printing on special and custom-sized media

Replacing the ink cartridges

Maintaining the printheads

Calibrating the color

Troubleshooting tips and resources

General troubleshooting tips

Resolving printing problems

Printer shuts down unexpectedly

All printer lights are blinking

Printer is not responding (nothing prints)

Printer does not accept printhead

Printer takes a lo ng ti me to print

Blank page printed

Something on the page is missing or incorrect

Placement of the text or graphics is wrong

Poor print quality and unexpected printouts

Meaningless characters print

Ink is smearing

Ink is not filling the text or graphics completely

Output is faded or dull colored

Colors are printing as black and white

Wrong colors are printing

Printout shows bleeding colors

Colors do not line up properly

Lines or dots are missing from text or graphics

Resolving paper-feed problems

Tray cannot be inserted

Another paper-feed problem is occurring

Resolving printer management problems

Embedded Web server (EWS) cannot be opened

Troubleshooting installation issues

Problems printing an alignment page

Problems installing software

Problems connecting to a network

Clearing jams

Printer lights reference

Control panel parts

Understanding control panel parts

Interpreting control panel lights

Network connector lights

Understanding network connector parts

Interpreting network connector lights

Managing the printer

Overview of printer management tasks

Overview of printer management tools

Understanding the configuration page

Upgrading the firmware in the printer

Configuring the printer (Windows)

Direct connection

Network connection

Wireless connection

Configuring the printer (Mac OS)

Installing the software for wireless communication

Configuring wireless communication options

Configuring basic wireless communication settings

Configuring wireless security settings

Reducing interference in a wireless network

Uninstalling the printer software