HP ProLiant BL620c G7 Server Blade User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 613849-003
April 2011
Edition: 3
© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intel, Pentium, and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries.
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Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Java is a registered trademark of Oracle and/or its affiliates.
Contents
Component identification ............................................................................................................... 7
Front panel components and LEDs .................................................................................................................. 7
SAS and SATA hard drive LEDs ..................................................................................................................... 8
SAS and SATA hard drive LED combinations .................................................................................................. 8
System board components ............................................................................................................................ 9
System maintenance switch ............................................................................................................... 10
System maintenance switch procedures .............................................................................................. 10
DIMM slot locations .................................................................................................................................... 12
HP c-Class Blade SUV Cable ....................................................................................................................... 12
Operations................................................................................................................................. 14
Power up the server blade ........................................................................................................................... 14
Power down the server blade ...................................................................................................................... 14
Remove the server blade ............................................................................................................................. 15
Remove the access panel ............................................................................................................................ 16
Install the access panel ............................................................................................................................... 16
Remove a hot-plug SAS or SATA hard drive .................................................................................................. 16
Remove the left DIMM baffle ....................................................................................................................... 17
Remove the right DIMM baffle ..................................................................................................................... 18
Remove the front panel/hard drive cage assembly ........................................................................................ 19
Remove the battery pack ............................................................................................................................. 19
Setup ......................................................................................................................................... 21
Overview .................................................................................................................................................. 21
Installing an HP BladeSystem c-Class enclosure ............................................................................................. 21
Preparing the enclosure .................................................................................................................... 21
Installing interconnect modules .......................................................................................................... 26
Connecting to the network................................................................................................................. 27
Installing server blade options ..................................................................................................................... 28
Installing a server blade .............................................................................................................................. 28
Completing the configuration....................................................................................................................... 29
Hardware options installation ....................................................................................................... 30
Introduction ............................................................................................................................................... 30
Processor option......................................................................................................................................... 30
Memory option .......................................................................................................................................... 36
Memory overview ............................................................................................................................ 36
Low Voltage DIMMs ......................................................................................................................... 36
Dual- and quad-rank DIMMs.............................................................................................................. 37
DIMM identification .......................................................................................................................... 37
DIMM installation guidelines ............................................................................................................. 38
Memory subsystem architecture ......................................................................................................... 39
Hemisphere mode ............................................................................................................................ 41
Memory performance optimization .................................................................................................... 42
Memory RAS ................................................................................................................................... 43
Advanced ECC memory population guidelines .................................................................................... 44
Double Device Data Correction ......................................................................................................... 44
Contents 3
HP Memory Quarantine .................................................................................................................... 45
Online Spare memory population guidelines ....................................................................................... 45
Mirrored Memory population guidelines ............................................................................................. 46
Installing DIMMs ........................................................................................................................................ 46
Hot-plug SAS or SATA hard drive option ...................................................................................................... 47
Mezzanine card option .............................................................................................................................. 49
Controller options ....................................................................................................................................... 51
Installing a cache module .................................................................................................................. 51
Installing a capacitor pack ................................................................................................................ 53
HP Trusted Platform Module option .............................................................................................................. 54
Installing the Trusted Platform Module board ....................................................................................... 55
Retaining the recovery key/password ................................................................................................. 56
Enabling the Trusted Platform Module ................................................................................................. 56
Server updates with an HP Trusted Platform Module and BitLocker™ enabled ......................................... 57
Additional TPM features .................................................................................................................... 57
Cabling ..................................................................................................................................... 58
Using the HP c-Class Blade SUV Cable ......................................................................................................... 58
Connecting locally to a server blade with video and USB devices ................................................................... 58
Accessing a server blade with local KVM ........................................................................................... 58
Accessing local media devices .......................................................................................................... 59
Software and configuration utilities ............................................................................................... 61
Server blade deployment tools ..................................................................................................................... 61
HP BladeSystem c-Class Advanced management ................................................................................. 61
Network-based PXE deployment ........................................................................................................ 61
Deployment methods ........................................................................................................................ 63
Configuration tools ..................................................................................................................................... 67
SmartStart software .......................................................................................................................... 67
HP ROM-Based Setup Utility .............................................................................................................. 68
Array Configuration Utility ................................................................................................................ 71
Option ROM Configuration for Arrays................................................................................................ 71
Re-entering the server serial number and product ID ............................................................................. 72
Management tools...................................................................................................................................... 72
Automatic Server Recovery ................................................................................................................ 72
ROMPaq utility ................................................................................................................................. 73
iLO 3 Standard Blade Edition technology ........................................................................................... 73
Erase Utility ..................................................................................................................................... 73
Redundant ROM support ................................................................................................................... 74
USB support and functionality ............................................................................................................ 74
Internal SD support ........................................................................................................................... 75
Diagnostic tools ......................................................................................................................................... 75
HP Insight Diagnostics ...................................................................................................................... 75
HP Insight Diagnostics survey functionality .......................................................................................... 75
Integrated Management Log .............................................................................................................. 75
Remote support and analysis tools ............................................................................................................... 76
HP Insight Remote Support software ................................................................................................... 76
Keeping the system current .......................................................................................................................... 77
Drivers ............................................................................................................................................ 77
Version control ................................................................................................................................. 77
ProLiant Support Packs ...................................................................................................................... 77
Operating System Version Support ..................................................................................................... 78
Firmware ......................................................................................................................................... 78
HP Smart Update Manager ............................................................................................................... 78
Contents 4
Change control and proactive notification .......................................................................................... 79
Care Pack ....................................................................................................................................... 79
Troubleshooting .......................................................................................................................... 80
Troubleshooting resources ........................................................................................................................... 80
Pre-diagnostic steps .................................................................................................................................... 80
Important safety information .............................................................................................................. 80
Symptom information ........................................................................................................................ 82
Prepare the server for diagnosis ......................................................................................................... 82
Loose connections ...................................................................................................................................... 84
Service notifications .................................................................................................................................... 84
Server health LEDs ...................................................................................................................................... 84
Troubleshooting flowcharts .......................................................................................................................... 84
Start diagnosis flowchart ................................................................................................................... 85
General diagnosis flowchart .............................................................................................................. 86
Server blade power-on problems flowchart ......................................................................................... 88
POST problems flowchart .................................................................................................................. 90
OS boot problems flowchart .............................................................................................................. 92
Server fault indications flowchart ....................................................................................................... 94
POST error messages and beep codes ......................................................................................................... 96
Battery replacement .................................................................................................................... 98
Regulatory compliance notices ..................................................................................................... 99
Regulatory compliance identification numbers ............................................................................................... 99
Federal Communications Commission notice ................................................................................................. 99
FCC rating label .............................................................................................................................. 99
Class A equipment ........................................................................................................................... 99
Class B equipment ............................................................................................................................ 99
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 100
Modifications ........................................................................................................................................... 100
Cables .................................................................................................................................................... 100
Canadian notice (Avis Canadien) .............................................................................................................. 100
European Union regulatory notice .............................................................................................................. 101
Disposal of waste equipment by users in private households in the European Union ........................................ 101
Japanese notice ....................................................................................................................................... 102
BSMI notice ............................................................................................................................................. 102
Korean notice .......................................................................................................................................... 102
Chinese notice ......................................................................................................................................... 103
Laser compliance ..................................................................................................................................... 103
Battery replacement notice ........................................................................................................................ 103
Taiwan battery recycling notice ................................................................................................................. 104
Wireless devices ...................................................................................................................................... 104
Brazilian notices ............................................................................................................................ 104
Canadian notices ........................................................................................................................... 104
Japanese notices ............................................................................................................................ 105
Taiwan notices ............................................................................................................................... 105
Electrostatic discharge ............................................................................................................... 106
Preventing electrostatic discharge .............................................................................................................. 106
Grounding methods to prevent electrostatic discharge .................................................................................. 106
Specifications ........................................................................................................................... 107
Environmental specifications ...................................................................................................................... 107
Server blade specifications ........................................................................................................................ 107
Contents 5
Technical support ...................................................................................................................... 108
Before you contact HP .............................................................................................................................. 108
HP contact information .............................................................................................................................. 108
Customer Self Repair ................................................................................................................................ 108
Acronyms and abbreviations ...................................................................................................... 116
Index ....................................................................................................................................... 119
Contents 6
Component identification
3
10
Front panel components and LEDs
Item Description
1
2
4
5
6
7
8
9
11
12
UID LED
Health LED
Flex 1 LED
Flex 2 LED
Flex 3 LED
Flex 4 LED
Power On/Standby button and system power LED
Hard drive bay 1
Hard drive bay 2
Server release lever
Server release lever button
Local I/O connector
Component identification 7
SAS and SATA hard drive LEDs
The drive is active, but a predictive failure alert has been received
Item Description
1
2
Fault/UID LED (amber/blue)
Online LED (green)
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
On, off, or flashing
On, off, or flashing
On
On
Flashing regularly
(1 Hz)
Flashing regularly
(1 Hz)
Flashing irregularly
Flashing irregularly
Fault/UID LED
(amber/blue)
Alternating amber
and blue
Steadily blue The drive is operating normally, and it has been selected by a
Amber, flashing
regularly (1 Hz)
Off The drive is online, but it is not active currently.
Amber, flashing
regularly (1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
Amber, flashing
regularly (1 Hz)
Off The drive is active, and it is operating normally.
Interpretation
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
for this drive. Replace the drive as soon as possible.
Component identification 8
A predictive failure alert has been received for this drive. Replace
5
12
Online/activity
LED (green)
Off
Fault/UID LED
(amber/blue)
Steadily amber A critical fault condition has been identified for this drive, and the
Interpretation
controller has placed it offline. Replace the drive as soon as
possible.
Off
Off
Amber, flashing
regularly (1 Hz)
the drive as soon as possible.
Off The drive is offline, a spare, or not configured as part of an array.
System board components
Item Description
1
2
3
4
6
7
8
9
10
11
13
14
Processor 2 DIMM slots (16)
USB connector
Micro SDHC card connector
TPM connector
System maintenance switch
Mezzanine connector 2 (Type I or Type II)
Mezzanine connector 1 (Type I only)
System board thumbscrews (3)
Enclosure connectors (2)
Embedded FlexFabric adapter
SAS/SATA signal connector
Mezzanine connector 3 (Type I or Type II)
Cache module connector
Processor 1 DIMM slots (16)
Component identification 9
Item Description
17
15
16
18
The symbols correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL620c G7 Server Blade Installation Instructions that ship with the server blade.
Processor 1
System battery
SAS/SATA backplane power connector
Processor 2
System maintenance switch
The system maintenance switch (SW1) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off.
Position Description Function
S1
S2
S3
S4
S5
S6
S7
S8
iLO 3 security Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
Configuration
lock
Off = System configuration can be
changed.
On = System configuration is
locked.
Reserved Reserved
Reserved Reserved
Password
protection
override
Invalidate
configuration
Off = No function
On = Clears power-on password
and administrator password
Off = Normal
On = Clears NVRAM
Reserved Reserved
Reserved Reserved
System maintenance switch procedures
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:
• Clear the system configuration ("Clearing the system configuration" on page 10).
• Access the redundant ROM ("Accessing the redundant ROM" on page 11).
Clearing the system configuration
To complete these procedures, you must change physical settings on the system maintenance switch.
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based
Setup Utility (on page 68)." If the system is unable to boot into RBSU, use the following steps to clear the
system configuration:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Change position 6 of the system maintenance switch to on.
Component identification 10
5.
Install the access panel (on page 16).
6. Install the server blade in the enclosure and power up the server blade.
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 and 6.
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes
is normal. During this delay, the system appears non-functional. Do not attempt any procedures
during the delay.
Accessing the redundant ROM
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the
system does not automatically switch to the redundant ROM, perform the following steps:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Change positions 1, 5, and 6 of the system maintenance switch to on.
5. Install the access panel (on page 16).
6. Install the server blade in the enclosure and power up the server blade.
7. After the system beeps, repeat steps 1 through 3.
8. Change positions 1, 5, and 6 of system maintenance switch to off.
9. Repeat steps 5 and 6.
If both the current and backup versions of the ROM are corrupt, return the system board for a service
replacement.
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.
Component identification 11
DIMM slot locations
DIMM slots are numbered sequentially (1 through 16) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
HP c-Class Blade SUV Cable
Component identification 12
Item Connector Description
1
2
3
4
Server blade For connecting to the SUV connector on the
server blade front panel
Video For connecting a video monitor
USB For connecting up to two USB devices
Serial For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification 13
Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed. If
the default setting is changed, use one of the following methods to power up the server blade:
• Use a virtual power button selection through iLO 3.
• Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED changes
from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on the
HP website (http://www.hp.com/support).
For more information about iLO 3, see "iLO 3 Standard Blade Edition technology (on page 73)."
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
• Use a virtual power button selection through iLO 3.
This method initiates a controlled remote shutdown of applications and the OS before the server blade
enters standby mode.
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter
standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and the
OS. It provides an emergency shutdown method if an application stops responding.
• Execute one of the following commands using the Onboard Administrator CLI:
poweroff server [bay number]
or
poweroff server [bay number] force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This emergency method forces a shutdown if an application
stops responding.
• Use the Onboard Administrator GUI to initiate a shutdown:
Operations 14
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