HP ProLiant BL490c G6 Server Blade
Part Number: 507071-002
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
March 2011
Edition: 2
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Contents
Component identification ............................................................................................................... 6
Front panel components ............................................................................................................................. 6
Front panel LEDs ....................................................................................................................................... 6
System board components .......................................................................................................................... 7
Mezzanine connector definitions ....................................................................................................... 8
System maintenance switch ............................................................................................................... 8
System maintenance switch procedures .............................................................................................. 8
HP c-Class Blade SUV Cable..................................................................................................................... 10
Operations ................................................................................................................................. 11
Power up the server blade ........................................................................................................................ 11
Power down the server blade .................................................................................................................... 11
Remove the server blade .......................................................................................................................... 12
Remove the access panel.......................................................................................................................... 13
Install the access panel............................................................................................................................. 13
Setup ......................................................................................................................................... 14
Overview ............................................................................................................................................... 14
Installing an HP BladeSystem c-Class enclosure ........................................................................................... 14
Installing server blade options ................................................................................................................... 14
Installing interconnect modules .................................................................................................................. 14
Interconnect bay numbering and device mapping .............................................................................. 15
Connecting to the network ........................................................................................................................ 17
Installing a server blade ........................................................................................................................... 17
Completing the configuration .................................................................................................................... 19
Hardware options installation ....................................................................................................... 20
Introduction ............................................................................................................................................ 20
Hard drive option .................................................................................................................................... 20
Memory options ...................................................................................................................................... 21
Memory subsystem architecture ....................................................................................................... 22
Single-, dual-, and quad-rank DIMMs ............................................................................................... 22
DIMM identification ....................................................................................................................... 22
Memory configurations ................................................................................................................... 23
General DIMM slot population guidelines ......................................................................................... 25
Installing DIMMs ........................................................................................................................... 27
Processor option ...................................................................................................................................... 29
Mezzanine card option ............................................................................................................................ 34
HP Trusted Platform Module option ............................................................................................................ 36
Installing the Trusted Platform Module board ..................................................................................... 36
Retaining the recovery key/password .............................................................................................. 37
Enabling the Trusted Platform Module ............................................................................................... 38
Cabling ..................................................................................................................................... 39
Hard drive cabling .................................................................................................................................. 39
Using the HP c-Class Blade SUV Cable ...................................................................................................... 39
Connecting locally to a server blade with video and USB devices .................................................................. 39
Accessing a server blade with local KVM ......................................................................................... 40
Contents 3
Accessing a server blade with local media devices ............................................................................ 40
Configuration and utilities ............................................................................................................ 42
Server blade deployment tools .................................................................................................................. 42
Software drivers and additional components ..................................................................................... 42
HP BladeSystem c-Class Advanced management ............................................................................... 42
Network-based PXE deployment ...................................................................................................... 43
Deployment methods ...................................................................................................................... 45
Configuration tools .................................................................................................................................. 48
SmartStart software ........................................................................................................................ 48
HP ROM-Based Setup Utility ............................................................................................................ 49
Array Configuration Utility .............................................................................................................. 51
Option ROM Configuration for Arrays ............................................................................................. 52
Re-entering the server serial number and product ID ........................................................................... 52
Management tools ................................................................................................................................... 53
Automatic Server Recovery ............................................................................................................. 53
ROMPaq utility .............................................................................................................................. 53
Integrated Lights-Out 2 technology ................................................................................................... 53
Erase Utility .................................................................................................................................. 54
Redundant ROM support ................................................................................................................ 54
USB support and functionality ......................................................................................................... 54
Internal SD support ........................................................................................................................ 55
Diagnostic tools ...................................................................................................................................... 55
HP Insight Diagnostics .................................................................................................................... 55
HP Insight Diagnostics survey functionality ........................................................................................ 55
HP Insight Server Migration software for ProLiant ............................................................................... 56
Integrated Management Log ........................................................................................................... 56
Remote support and analysis tools ............................................................................................................. 56
HP Insight Remote Support software ................................................................................................. 56
Keeping the system current ....................................................................................................................... 57
Drivers ......................................................................................................................................... 57
ProLiant Support Packs ................................................................................................................... 57
Operating System Version Support .................................................................................................. 57
HP Smart Update Manager ............................................................................................................. 58
Change control and proactive notification ........................................................................................ 58
Care Pack .................................................................................................................................... 58
Troubleshooting .......................................................................................................................... 59
Troubleshooting resources ........................................................................................................................ 59
Pre-diagnostic steps ................................................................................................................................. 59
Important safety information ............................................................................................................ 59
Symptom information ..................................................................................................................... 61
Prepare the server for diagnosis ...................................................................................................... 61
Loose connections ................................................................................................................................... 63
Service notifications ................................................................................................................................. 63
Server health LEDs ................................................................................................................................... 63
Troubleshooting flowcharts ....................................................................................................................... 63
Start diagnosis flowchart ................................................................................................................ 64
General diagnosis flowchart ........................................................................................................... 65
Server blade power-on problems flowchart ....................................................................................... 67
POST problems flowchart ............................................................................................................... 69
OS boot problems flowchart ........................................................................................................... 71
Server fault indications flowchart ..................................................................................................... 73
POST error messages and beep codes ....................................................................................................... 75
Contents 4
Battery replacement .................................................................................................................... 77
Regulatory compliance notices ..................................................................................................... 78
Regulatory compliance identification numbers ............................................................................................. 78
Federal Communications Commission notice ............................................................................................... 78
FCC rating label ............................................................................................................................ 78
Class A equipment......................................................................................................................... 78
Class B equipment ......................................................................................................................... 78
Declaration of conformity for products marked with the FCC logo, United States only ....................................... 79
Modifications .......................................................................................................................................... 79
Cables ................................................................................................................................................... 79
Canadian notice (Avis Canadien) .............................................................................................................. 79
European Union regulatory notice ............................................................................................................. 80
Disposal of waste equipment by users in private households in the European Union ......................................... 80
Japanese notice ...................................................................................................................................... 81
BSMI notice ............................................................................................................................................ 81
Korean notice ......................................................................................................................................... 81
Chinese notice ........................................................................................................................................ 82
Laser compliance .................................................................................................................................... 82
Battery replacement notice ........................................................................................................................ 82
Taiwan battery recycling notice ................................................................................................................. 83
Acoustics statement for Germany (Geräuschemission) .................................................................................. 83
Electrostatic discharge ................................................................................................................. 84
Preventing electrostatic discharge .............................................................................................................. 84
Grounding methods to prevent electrostatic discharge .................................................................................. 84
Specifications ............................................................................................................................. 85
Environmental specifications ..................................................................................................................... 85
Server blade specifications ....................................................................................................................... 85
Technical support ........................................................................................................................ 86
Before you contact HP .............................................................................................................................. 86
HP contact information ............................................................................................................................. 86
Customer Self Repair ............................................................................................................................... 86
Acronyms and abbreviations ........................................................................................................ 94
Index ......................................................................................................................................... 97
Contents 5
Component identification
Serial label pull tab
Front panel components
Item Description
1
2
3
4
5
HP c-Class Blade SUV Cable connector
Server blade release lever button
Power On/Standby button
Server blade release lever
Front panel LEDs
Component identification 6
Item Description Status
1
2
3
4
5
6
UID LED Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
Internal health LED Green = Normal
Flashing = Booting
Amber = Degraded condition
Red = Critical condition
Flex-10 NIC 1 LED Green = Network linked
Green flashing = Network activity
Off = No link or activity
Flex-10 NIC 2 LED Green = Network linked
Green flashing = Network activity
Off = No link or activity
Hard drive activity LED Green = Activity
Off = No activity
Power On/Standby button and
system power LED
Green = On
Amber = Standby (auxiliary power available)
Off = Off
System board components
Item Description
1
2
3
4
5
6
7
8
9
10
DIMM slots
SSD data connector 2
SSD data connector 1
SSD power connector 1
SSD power connector 2
Internal USB connector
SD card slot
System battery
Enclosure connector
Battery tray
Component identification 7
System maintenance switch
PCIe x8
Type I mezzanine card only
Reserved
Off
Item Description
11
12
13
14
15
16
The symbols correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL490c G6 Server Blade Installation Instructions that ship with the server blade.
Mezzanine connector 1 (Type I only)
Mezzanine connector 2 (Type I or Type II)
TPM connector
Processor socket 2
Processor socket 1
Mezzanine connector definitions
Item Connector Card support
Mezzanine connector 1
Mezzanine connector 2
PCIe x8 Type I or II mezzanine card
System maintenance switch
Position Function Default
1*
2
3
4
5*
6*
7
8
*To access redundant ROM, set S1, S5, and S6 to ON.
iLO 2 security override Off
Configuration lock Off
Reserved Off
Password disabled Off
Reset configuration Off
Reserved Off
Reserved Off
System maintenance switch procedures
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:
• Clear the system configuration ("Clearing the system configuration" on page 8).
• Access the redundant ROM ("Accessing the redundant ROM" on page 9).
To complete these procedures, you must change physical settings on the system maintenance switch.
Clearing the system configuration
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based
Setup Utility (on page 49)." If the system is unable to boot into RBSU, use the following steps to clear the
system configuration:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
Component identification 8
3.
Remove the access panel (on page 13).
4. Change position 6 of the system maintenance switch to on.
5. Install the access panel (on page 13).
6. Install the server blade in the enclosure and power up the server blade.
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 and 6.
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes
is normal. During this delay, the system appears non-functional. Do not attempt any procedures
during the delay.
Accessing the redundant ROM
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the
system does not automatically switch to the redundant ROM, perform the following steps:
1. Power down the server blade (on page 11).
2. Remove the server blade (on page 12).
3. Remove the access panel (on page 13).
4. Change positions 1, 5, and 6 of the system maintenance switch to on.
5. Install the access panel (on page 13).
6. Install the server blade in the enclosure and power up the server blade.
7. After the system beeps, repeat steps 1 through 3.
8. Change positions 1, 5, and 6 of system maintenance switch to off.
9. Repeat steps 5 and 6.
If both the current and backup versions of the ROM are corrupt, return the system board for a service
replacement.
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.
Component identification 9
HP c-Class Blade SUV Cable
Item Connector Description
1
2
3
4
Server blade For connecting to the SUV connector on the
server blade front panel
Video For connecting a video monitor
USB For connecting up to two USB devices
Serial For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification 10
Operations
Power up the server blade
The HP BladeSystem Onboard Administrator initiates an automatic power-up sequence when the server
blade is installed. If the default setting is changed, use one of the following methods to power up the server
blade:
• Use a virtual power button selection through iLO 2.
• Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED changes
from amber to green.
For more information about the HP BladeSystem Onboard Administrator, see the enclosure setup and
installation guide on the HP website (http://www.hp.com/support).
For more information about iLO 2, see "Integrated Lights-Out 2 technology (on page 53)."
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Depending on the HP BladeSystem Onboard Administrator configuration, use one of the following methods
to power down the server blade:
• Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server blade
enters standby mode.
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter
standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and the
OS. It provides an emergency shutdown method if an application stops responding.
• Execute one of the following commands using the HP BladeSystem Onboard Administrator CLI:
poweroff server [bay number]
or
poweroff server [bay number] force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This emergency method forces a shutdown if an application
stops responding.
Operations 11
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