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HP ProLiant BL465c Gen8 Server Blade
for hardware components and
Part Number: 661813-002
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
December 2012
Edition: 2
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© Copyright 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
AMD is a trademark of Advanced Micro Devices, Inc.
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Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ......................................................................................................................... 5
Illustrated parts catalog ............................................................................................................... 15
Server blade components ......................................................................................................................... 15
Removal and replacement procedures ........................................................................................... 21
Required tools ......................................................................................................................................... 21
Safety considerations ............................................................................................................................... 21
Preventing electrostatic discharge .................................................................................................... 21
Server blade warnings and cautions ................................................................................................ 21
Symbols on equipment ................................................................................................................... 22
Server blade preparation ......................................................................................................................... 22
Power down the server blade .......................................................................................................... 22
Remove the server blade ................................................................................................................ 23
Access panel .......................................................................................................................................... 24
Drive blank ............................................................................................................................................. 25
Drive ..................................................................................................................................................... 25
Enclosure connector cover ........................................................................................................................ 26
DIMM baffle ........................................................................................................................................... 27
DIMMs ................................................................................................................................................... 28
Mezzanine assembly ............................................................................................................................... 29
Mezzanine card ...................................................................................................................................... 31
FlexibleLOM ........................................................................................................................................... 32
SAS controller ......................................................................................................................................... 34
NAND flash module for the Smart Array P220i Controller ............................................................................ 35
FBWC procedures ................................................................................................................................... 36
Removing the SAS controller capacitor pack ..................................................................................... 36
Removing the mezzanine option capacitor pack ................................................................................ 37
Recovering data from the FBWC ..................................................................................................... 38
Front panel/drive cage assembly .............................................................................................................. 39
Heatsink blank ........................................................................................................................................ 40
Serial label pull tab ................................................................................................................................. 41
Heatsink ................................................................................................................................................. 42
Processor ............................................................................................................................................... 44
System battery ........................................................................................................................................ 48
System board ......................................................................................................................................... 49
Server blade release lever assembly .......................................................................................................... 56
HP Trusted Platform Module ...................................................................................................................... 59
Diagnostic tools .......................................................................................................................... 60
HP product QuickSpecs ............................................................................................................................ 60
HP ROM-Based Setup Utility ..................................................................................................................... 60
Using RBSU .................................................................................................................................. 60
HP Insight Diagnostics .............................................................................................................................. 61
HP Insight Diagnostics survey functionality ........................................................................................ 61
Active Health System ............................................................................................................................... 61
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Integrated Management Log ..................................................................................................................... 62
USB support ........................................................................................................................................... 62
Internal USB functionality ................................................................................................................ 63
External USB functionality ............................................................................................................... 63
Cabling ..................................................................................................................................... 64
Cabling resources ................................................................................................................................... 64
Capacitor pack cabling ........................................................................................................................... 64
Drive cabling .......................................................................................................................................... 65
Using the HP c-Class Blade SUV Cable ...................................................................................................... 65
Connecting locally to a server blade with video and USB devices .................................................................. 65
Accessing a server blade with local KVM ......................................................................................... 65
Accessing local media devices ........................................................................................................ 66
Troubleshooting .......................................................................................................................... 68
Troubleshooting resources ........................................................................................................................ 68
Component identification ............................................................................................................. 69
Front panel components ........................................................................................................................... 69
Front panel LEDs and buttons .................................................................................................................... 70
Drive LED definitions ................................................................................................................................ 71
System board components ........................................................................................................................ 71
System maintenance switch ............................................................................................................. 72
Mezzanine connector definitions ..................................................................................................... 73
DIMM slot locations ....................................................................................................................... 73
DIMM identification ....................................................................................................................... 74
Tool location ........................................................................................................................................... 75
HP c-Class Blade SUV Cable..................................................................................................................... 75
Specifications ............................................................................................................................. 76
Environmental specifications ..................................................................................................................... 76
Server blade specifications ....................................................................................................................... 76
Acronyms and abbreviations ........................................................................................................ 77
Documentation feedback ............................................................................................................. 79
Index ......................................................................................................................................... 80
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Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Customer self repair 5
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