HP ProLiant BL465c G7 Server Blade Maintenance and Service Guide
Part Number 594690-001
June 2010 (First Edition)
© Copyright 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
AMD Opteron is a trademark of Advanced Micro Devices, Inc.
Intended audience
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy levels and
are familiar with weight and stability precautions for rack installations.
Contents
Customer self repair ...................................................................................................................... 5
Parts only warranty service ............................................................................................................................ 5
Illustrated parts catalog ............................................................................................................... 16
Server blade components ............................................................................................................................ 16
Removal and replacement procedures ........................................................................................... 21
Required tools ............................................................................................................................................ 21
Safety considerations .................................................................................................................................. 21
Preventing electrostatic discharge ...................................................................................................... 21
Server blade warnings and cautions .................................................................................................. 21
Symbols on equipment ...................................................................................................................... 22
Server blade preparation ............................................................................................................................ 22
Power down the server blade ............................................................................................................ 22
Remove the server blade ................................................................................................................... 23
Access panel ............................................................................................................................................. 24
Hard drive blank ........................................................................................................................................ 25
Hard drive ................................................................................................................................................. 25
DIMM baffle .............................................................................................................................................. 26
DIMMs ...................................................................................................................................................... 27
HP Smart Array Controller ........................................................................................................................... 28
Mezzanine card ........................................................................................................................................ 29
Cache module capacitor pack ..................................................................................................................... 30
Front panel/hard drive cage assembly ......................................................................................................... 31
Heatsink .................................................................................................................................................... 31
Processor................................................................................................................................................... 33
System board ............................................................................................................................................ 38
HP Trusted Platform Module......................................................................................................................... 42
System battery ........................................................................................................................................... 42
Cabling ..................................................................................................................................... 44
Hard drive power cabling ........................................................................................................................... 44
Hot-plug SAS/SATA hard drive cabling ........................................................................................................ 44
Cache module capacitor pack cabling ......................................................................................................... 45
Using the HP c-Class Blade SUV Cable ......................................................................................................... 45
Connecting locally to a server blade with video and USB devices ................................................................... 45
Accessing a server blade with local KVM ........................................................................................... 45
Accessing a server blade with local media devices .............................................................................. 46
Diagnostic tools .......................................................................................................................... 48
Troubleshooting resources ........................................................................................................................... 48
HP Insight Diagnostics ................................................................................................................................ 48
Integrated Management Log ........................................................................................................................ 48
Array Diagnostic Utility ............................................................................................................................... 49
HP Insight Remote Support software ............................................................................................................. 49
USB support and functionality ...................................................................................................................... 50
USB support .................................................................................................................................... 50
Internal USB functionality .................................................................................................................. 50
External USB functionality ................................................................................................................. 50
Internal SD support ..................................................................................................................................... 50
Component identification ............................................................................................................. 51
Front panel components .............................................................................................................................. 51
Front panel LEDs ........................................................................................................................................ 51
SAS and SATA hard drive LEDs ................................................................................................................... 52
SAS and SATA hard drive LED combinations ................................................................................................ 52
System board components .......................................................................................................................... 53
DIMM slot identification .................................................................................................................... 54
Mezzanine connector definitions ....................................................................................................... 54
System maintenance switch ............................................................................................................... 55
System maintenance switch procedures .............................................................................................. 55
HP c-Class Blade SUV Cable ....................................................................................................................... 56
Specifications ............................................................................................................................. 58
Environmental specifications ........................................................................................................................ 58
Server blade specifications .......................................................................................................................... 58
Acronyms and abbreviations ........................................................................................................ 59
Index ......................................................................................................................................... 61
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
Customer self repair 5
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