HP (Hewlett-Packard) BL465c User Manual
HP ProLiant BL465c G6 Server Blade
J
User Guide
Part Number 574424-001
une 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows Server, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
AMD Athlon is a trademark of Advanced Micro Devices.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Contents
Component identification............................................................................................................... 6
Front panel components ............................................................................................................................. 6
Front panel LEDs ....................................................................................................................................... 7
SAS and SATA hard drive LEDs................................................................................................................... 8
SAS and SATA hard drive LED combinations ................................................................................................ 8
System board components.......................................................................................................................... 9
Mezzanine connector definitions ..................................................................................................... 10
DIMM slots ................................................................................................................................... 10
System maintenance switch............................................................................................................. 10
HP c-Class Blade SUV Cable..................................................................................................................... 11
Operations................................................................................................................................. 12
Power up the server blade........................................................................................................................ 12
Power down the server blade.................................................................................................................... 12
Remove the server blade .......................................................................................................................... 13
Remove the access panel.......................................................................................................................... 14
Install the access panel............................................................................................................................. 14
Setup......................................................................................................................................... 15
Overview ...............................................................................................................................................15
Installing an HP BladeSystem c-Class enclosure ...........................................................................................15
Installing server blade options................................................................................................................... 15
Installing interconnect modules.................................................................................................................. 15
Interconnect bay numbering and device mapping.............................................................................. 16
Connecting to the network........................................................................................................................ 17
Installing a server blade ........................................................................................................................... 18
Completing the configuration.................................................................................................................... 19
Hardware options installation....................................................................................................... 20
Introduction ............................................................................................................................................ 20
Hard drive option.................................................................................................................................... 20
Processor option...................................................................................................................................... 21
Memory options...................................................................................................................................... 27
Advanced ECC memory .................................................................................................................27
DIMM installation guidelines........................................................................................................... 27
DIMM population order.................................................................................................................. 28
Installing DIMMs ........................................................................................................................... 28
Mezzanine card option............................................................................................................................ 29
HP Smart Array E200i Battery-Backed Write Cache module option................................................................ 30
Cabling ..................................................................................................................................... 34
Using the HP c-Class Blade SUV Cable ...................................................................................................... 34
Connecting locally to a server blade with video and USB devices.................................................................. 34
Accessing a server blade with local KVM .........................................................................................34
Accessing a server blade with local media devices ............................................................................ 35
Software and configuration utilities ............................................................................................... 37
Server blade deployment tools .................................................................................................................. 37
Contents 3
Software drivers and additional components..................................................................................... 37
HP BladeSystem c-Class Advanced management ............................................................................... 37
Network-based PXE deployment ...................................................................................................... 38
Deployment methods...................................................................................................................... 40
Configuration tools.................................................................................................................................. 43
SmartStart software........................................................................................................................ 43
HP ROM-Based Setup Utility............................................................................................................ 43
Array Configuration Utility.............................................................................................................. 45
SAN configuration......................................................................................................................... 45
Re-entering the server serial number and product ID........................................................................... 46
Option ROM Configuration for Arrays .............................................................................................46
Management tools................................................................................................................................... 47
Automatic Server Recovery .............................................................................................................47
ROMPaq utility.............................................................................................................................. 47
Integrated Lights-Out 2 technology................................................................................................... 47
Erase Utility ..................................................................................................................................48
StorageWorks library and tape tools................................................................................................ 48
HP Systems Insight Manager........................................................................................................... 48
Management Agents...................................................................................................................... 48
HP ProLiant Essentials Virtualization Management Software ................................................................49
HP Insight Server Migration software for ProLiant...............................................................................49
HP Insight Control Environment Suites............................................................................................... 49
Redundant ROM support ................................................................................................................ 50
USB support and functionality ......................................................................................................... 50
Internal SD support ........................................................................................................................ 51
Diagnostic tools ...................................................................................................................................... 51
HP Insight Diagnostics.................................................................................................................... 51
HP Insight Diagnostics survey functionality ........................................................................................51
Integrated Management Log ...........................................................................................................52
Array Diagnostic Utility ..................................................................................................................52
Remote support and analysis tools............................................................................................................. 52
HP Insight Remote Support software ................................................................................................. 52
Keeping the system current ....................................................................................................................... 53
Drivers ......................................................................................................................................... 53
ProLiant Support Packs ................................................................................................................... 53
Operating system version support.................................................................................................... 53
System Online ROM flash component utility ......................................................................................54
Change control and proactive notification ........................................................................................ 54
Care Pack ....................................................................................................................................54
Troubleshooting.......................................................................................................................... 55
Troubleshooting resources ........................................................................................................................55
Pre-diagnostic steps ................................................................................................................................. 55
Important safety information............................................................................................................ 56
Symptom information ..................................................................................................................... 57
Prepare the server for diagnosis ......................................................................................................57
Service notifications................................................................................................................................. 58
Loose connections ...................................................................................................................................58
Troubleshooting flowcharts .......................................................................................................................58
Start diagnosis flowchart ................................................................................................................59
General diagnosis flowchart ........................................................................................................... 60
Server blade power-on problems flowchart .......................................................................................62
POST problems flowchart ............................................................................................................... 64
OS boot problems flowchart ...........................................................................................................66
Contents 4
Server fault indications flowchart ..................................................................................................... 68
POST error messages and beep codes....................................................................................................... 70
Introduction to POST error messages................................................................................................ 70
Processor X Unsupported Wattage................................................................................................... 71
Battery replacement .................................................................................................................... 72
Regulatory compliance notices ..................................................................................................... 73
Regulatory compliance identification numbers............................................................................................. 73
Federal Communications Commission notice............................................................................................... 73
FCC rating label............................................................................................................................ 73
Class A equipment......................................................................................................................... 73
Class B equipment......................................................................................................................... 73
Declaration of conformity for products marked with the FCC logo, United States only....................................... 74
Modifications.......................................................................................................................................... 74
Cables................................................................................................................................................... 74
Canadian notice (Avis Canadien).............................................................................................................. 75
European Union regulatory notice .............................................................................................................75
Disposal of waste equipment by users in private households in the European Union......................................... 75
Japanese notice ...................................................................................................................................... 76
BSMI notice............................................................................................................................................ 76
Korean notice ......................................................................................................................................... 76
Chinese notice ........................................................................................................................................ 77
Laser compliance .................................................................................................................................... 77
Battery replacement notice........................................................................................................................ 77
Taiwan battery recycling notice................................................................................................................. 78
Electrostatic discharge................................................................................................................. 79
Preventing electrostatic discharge.............................................................................................................. 79
Grounding methods to prevent electrostatic discharge.................................................................................. 79
Specifications............................................................................................................................. 80
Environmental specifications ..................................................................................................................... 80
Server blade specifications....................................................................................................................... 80
Technical support........................................................................................................................ 81
Before you contact HP.............................................................................................................................. 81
HP contact information............................................................................................................................. 81
Customer Self Repair ...............................................................................................................................81
Acronyms and abbreviations........................................................................................................ 89
Index......................................................................................................................................... 91
Contents 5
Component identification
Front panel components
Item Description
1 Hard drive bay 1
2 Power On/Standby button
3 SUV connector*
4 Hard drive bay 2
5 Server blade handle
6 Release button
7 Serial label pull tab
* The SUV connector and the HP c-Class Blade SUV cable are for some server blade configuration and diagnostic
procedures.
Component identification 6
Front panel LEDs
Item Description Status
1 UID LED Blue = Identified
Blue flashing = Active remote management
Off = No active remote management
2 Health LED Green = Normal
Flashing amber = Degraded condition
Flashing red = Critical condition
3 NIC 1 LED* Green = Network linked
Green flashing = Network activity
Off = No link or activity
4 NIC 2 LED* Green = Network linked
Green flashing = Network activity
Off = No link or activity
5 System power LED Green = On
Amber = Standby (auxiliary power available)
* Actual NIC numbers depend on several factors, including the operating system installed on the server blade.
Off = Off
Component identification 7
SAS and SATA hard drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
On, off, or flashing Alternating amber
On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a
On Amber, flashing
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Flashing regularly
(1 Hz)
Fault/UID LED
Interpretation
(amber/blue)
The drive has failed, or a predictive failure alert has been
and blue
regularly (1 Hz)
Amber, flashing
regularly (1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
received for this drive; it also has been selected by a
management application.
management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is
complete.
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Component identification 8
Online/activity
LED (green)
Flashing irregularly Amber, flashing
Fault/UID LED
(amber/blue)
regularly (1 Hz)
Interpretation
The drive is active, but a predictive failure alert has been
received for this drive. Replace the drive as soon as possible.
Flashing irregularly Off The drive is active, and it is operating normally.
Off Steadily amber A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an
array.
System board components
Item Description
1 Bezel LED connector
2 Internal USB connector (under hard drive cage)
3 Processor socket 2
4 DIMM slots (Processor 1 memory banks A and B)
5 Processor socket 1 (populated)
6 Mezzanine connector 2 (Type I or Type II mezzanine)
7 System maintenance switch (SW1)
8 Enclosure connector
9 Battery
10 System board thumbscrew
11 Mezzanine connector 1 (Type I mezzanine only)
12 Embedded NICs (2)
Component identification 9
Item Description
13 DIMM slots (Processor 2 memory banks C and D)
14 HP Smart Array E200i cache module (under hard drive cage)
15 System board thumbscrew
The symbols correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL465c G6 Server Blade Installation Instructions that ship with the server blade.
Mezzanine connector definitions
Item PCIe
Mezzanine connector 1 x4, Type I mezzanine card only
Mezzanine connector 2 x8, Type I or II mezzanine card
A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds. A PCIe x8 mezzanine connector supports x16
cards at up to x8 speeds.
DIMM slots
For installation guidelines and population order, see "Memory options (on page 27)."
System maintenance switch
Position Function Default
1* iLO 2 security override Off
2 Configuration lock Off
3 Reserved Off
4 Reserved Off
5* Password disabled Off
6* Reset configuration Off
7 Reserved Off
Component identification 10
Position Function Default
8 Reserved Off
*To access redundant ROM, set S1, S5, and S6 to ON.
HP c-Class Blade SUV Cable
Item Connector Description
1 Server blade For connecting to the SUV connector on the
server blade front panel
2 Video For connecting a video monitor
3 USB For connecting up to two USB devices
4 Serial For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures
Component identification 11
Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed.
If the default setting is changed, use one of the following methods to power up the server blade:
• Use a virtual power button selection through iLO 2.
• Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED
changes from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on
the HP website (http://www.hp.com/support
).
For more information about iLO 2, see "Integrated Lights-Out 2 technology."
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup
of critical server data and programs.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
• Use a virtual power button selection through iLO 2.
This method initiates a controlled remote shutdown of applications and the OS before the server
blade enter standby mode.
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enter
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to
enter standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and
the OS. It provides an emergency shutdown method in the event of a hung application.
• Execute one of the following commands using the Onboard Administrator CLI:
poweroff server all
or
poweroff server all force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enter standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This is an emergency method to force a shutdown in the
event of a hung application.
Operations 12
• Use the Onboard Administrator GUI to initiate a shutdown:
a. Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item.
b. Initiate a shutdown from the Virtual Power menu:
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.
— Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the server blade are in standby mode, auxiliary power is still being
provided. To remove all power from the server blade, remove the server blade from the
enclosure.
After initiating a virtual power down command, be sure that the server blade go into standby mode by
observing that the system power LED is amber.
Remove the server blade
To remove the component:
1. Identify the proper server blade.
2. Power down the server blade (on page 12).
3. Remove the server blade.
4. Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Operations 13
Remove the access panel
To remove the component:
1. Power down the server blade (on page 12).
2. Remove the server blade (on page 13).
3. Lift the access panel latch and slide the access panel to the rear.
4. Remove the access panel.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Install the access panel
1. Place the access panel on top of the server blade with the hood latch open. Allow the panel to
extend past the rear of the server blade approximately 0.8 cm (0.2 in).
2. Engage the anchoring pin with the corresponding hole in the latch.
3. Push down on the hood latch. The access panel slides to a closed position.
Operations 14
Setup
Overview
Installation of a server blade requires the following steps:
1. Install and configure an HP BladeSystem c-Class enclosure.
2. Install any server blade options.
3. Install interconnect modules in the enclosure.
4. Connect the interconnect modules to the network.
5. Install a server blade.
6. Complete the server blade configuration.
Installing an HP BladeSystem c-Class enclosure
Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
The most current documentation for server blades and other HP BladeSystem components is available at
the HP website (http://www.hp.com/go/bladesystem/documentation
Documentation is also available in the following locations:
).
• Documentation CD that ships with the enclosure
• HP Business Support Center website (http://www.hp.com/support)
• HP Technical Documentation website (http://docs.hp.com)
Installing server blade options
Before installing and initializing the server blade, install any server blade options, such as an additional
processor, hard drive, or mezzanine card.
Installing interconnect modules
For specific steps to install interconnect modules, see the documentation that ships with the interconnect
module.
Setup 15
Interconnect bay numbering and device mapping
• HP BladeSystem c7000 Enclosure
To support network connections for specific signals, install an interconnect module in the bay
corresponding to the embedded NIC or mezzanine signals.
Server blade signal Interconnect bay Interconnect bay labels
NIC 1 (Embedded) 1
NIC 2 (Embedded) 2
Mezzanine 1 3 and 4
Mezzanine 2 5 and 6
7 and 8
For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the
HP BladeSystem enclosure setup and installation guide on the HP website
(http://www.hp.com/go/bladesystem/documentation
).
Setup 16
• HP BladeSystem c3000 Enclosure and Tower Enclosure
Server blade signal Interconnect bay
number
NICs 1, 2 (embedded) 1
Mezzanine 1 2
Mezzanine 2 3,4
Interconnect bay
label
Connecting to the network
To connect the HP BladeSystem to a network, each enclosure must be configured with network
interconnect devices to manage signals between the server blades and the external network.
Notes
—
Four port cards connect to bay 2
• Four port cards
• Ports 1 and 3 connect to bay 3
• Ports 2 and 4 connect to bay 4
Setup 17
Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules
and switch modules. For more information about interconnect module options, see the HP website
(http://www.hp.com/go/bladesystem/interconnects
).
Installing a server blade
CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade
or the enclosure unless all hard drive and device bays are populated with either a component
1. Remove the blank.
or a blank.
2. Remove the enclosure connector cover.
Setup 18
3.
Prepare the server blade for installation.
4. Install the server blade.
Completing the configuration
To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the
enclosure.
Setup 19
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Hard drive option
The server blade supports up to two SAS or SATA drives.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade
or the enclosure unless all hard drive and device bays are populated with either a component
1. Remove the hard drive blank.
or a blank.
Hardware options installation 20
2.
Prepare the hard drive.
3. Install the hard drive.
4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive
LEDs" on page 8).
Processor option
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To avoid damage to the system board:
• Do not touch the processor socket contacts.
• Always install the processor socket cover after removing the processor from the socket.
• Do not tilt or slide the processor when lowering the processor into the socket.
Hardware options installation 21
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
CAUTION: To prevent possible server blade malfunction, do not mix processors of different
speeds or cache sizes. Refer to the label on the processor heatsink for a description of the
processor.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
CAUTION: To prevent possible server blade overheating, always populate each processor
socket with a processor socket cover and a heatsink blank or a processor and a heatsink.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server blade does not power up.
To install a processor:
1. Power down the server blade (on page 12).
2. Remove the server blade (on page 13).
3. Remove the access panel (on page 14).
4. Remove the heatsink blank. Retain the heatsink blank for future use.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may
require replacing the system board.
Hardware options installation 22
5.
Remove the processor socket protective cover. Retain the cover for future use.
CAUTION: Failure to completely open the processor retaining latch prevents the processor
from seating during installation, leading to hardware damage.
6. Open the processor retaining latch and the processor socket retaining bracket.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
Hardware options installation 23
7.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
8. Align the processor installation tool with the socket and install the processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides
on the processor and socket to properly align the processor with the socket.
Hardware options installation 24
9.
Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
10. Close the processor retaining bracket and the processor retaining latch.
Hardware options installation 25
11.
Remove the thermal interface protective cover from the heatsink.
12. Align the slot in the heatsink with the tab on the processor retention bracket.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an
"X" pattern).
NOTE: The T-15 Torx screwdriver is attached to the server access panel.
13. Install the heatsink.
14. Install the access panel (on page 14).
15. Install the server blade ("Installing a server blade" on page 18).
Hardware options installation 26
Memory options
You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server
supports up to 32 GB of memory using eight 4-GB DIMMs (four DIMMs per processor).
NOTE: The Advanced Memory Protection option in RBSU provides additional memory
protection beyond Advanced ECC. By default, the server is set to Advanced ECC Support. For
more information, refer to "HP ROM-Based Setup Utility (on page 43)."
For DIMM slot locations and bank assignments, see "DIMM slots (on page 10)."
Advanced ECC memory
Advanced ECC memory is the default memory protection mode for this server blade. In Advanced ECC,
the server blade is protected against correctable memory errors. The server blade provides notification if
the level of correctable errors exceeds a pre-defined threshold rate. The server blade does not fail
because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC
because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in
a server blade failure.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit
memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
DIMM installation guidelines
Observe the following guidelines when installing additional memory:
• Install only ECC PC2-5300 Registered DDR2 SDRAM DIMMs that meet the following specifications:
o Supply voltage: 1.8 V
o Bus width: 72 bits
• Observe the following special conditions when installing memory with a second processor:
o Processor 2 can be installed without memory.
o Any memory installed into banks for processor 2 can be used only if processor 2 is installed.
• DIMMs must always be installed in pairs.
• HP recommends installing DIMMs with the greatest capacity in the banks farthest from each
populated processor first.
• DIMMs installed in the same memory bank must have the same part number.
• DIMMs installed in different banks can be of different sizes.
CAUTION: Always wear an antistatic wrist strap when working inside the server.
The server blade supports multiple memory modes, based on DIMM population. Use RBSU ("HP ROM-
Based Setup Utility" on page 43) to select a mode (System will default to Advanced ECC).
Hardware options installation 27
DIMM population order
Configuration Bank A
1A and 2A
Single processor 1st 2nd — —
Dual processor 1st 3rd 2nd 4th
Installing DIMMs
1. Power down the server blade (on page 12).
2. Remove the server blade (on page 13).
3. Remove the access panel (on page 14).
4. Remove the air baffles.
Bank B
3B and 4B
Bank C
5C and 6C
Bank D
7D and 8D
5. Open the DIMM slot latches.
Hardware options installation 28
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