HP Beebe Healthcare User Manual
Case study
Beebe Healthcare
Growing health system relies on HP MPS and Original HP Supplies
to focus eorts on patient care
Industry
Healthcare
Objective
Optimize print deployment, strengthen information
security and free IT sta to support strategic growth
initiatives for high quality patient care
Approach
Outsource print services management to vendor
capable of delivering full range of services, from
OEM supplies replenishment to data-driven eet
optimization and robust security roadmap
IT matters
• Scale print solution to support health system
expansion and high-quality care
• Redirect IT sta time by outsourcing print
management to HP
• Reduce costs and increase eiciency through
data-driven optimization
• Manage and enforce print policies with
HP JetAdvantage Security Manager
• Provide secure pull printing through
HP Access Control
• Integrates easily with existing systems
Business matters
• Deliver high-quality care to make the county
one of the healthiest in the nation
• Provide high-quality print environment impacting
patient care
• Enable doctors and nurses to print as needed
without interruption; downtime is unacceptable
• Enable IT sta to focus on strategic
growth initiatives
• Protect patient information and clinical operations
from cyberattacks with HP security solutions
“Remanufactured toner was causing problems—paper jams,
alerts that the toner was low even though the cartridge was
just replaced, and other issues. We just don’t get tonerrelated calls anymore since Original HP Supplies are part
of HP MPS.”
– Clint Perkinson, director of information technology, Beebe Healthcare
Print reliability impacts sta eiciency and quality of patient care
Beebe Healthcare is a community health system committed
to making Delaware’s Sussex County one of the nation’s
healthiest. Printing impacts clinician eiciency and quality of
patient care. With HP Managed Print Services, Beebe meets all
its printing needs—from toner replacement to information
security—while freeing its IT sta to focus on strategic growth.
Case study | B eebe Healthcare
Challenge
Seeking greater quality,
security and eiciency
Beebe Healthcare is an independent community
health system committed to making Delaware’s
Sussex County one of the healthiest in the
United States. Beebe recently acquired ve
medical practices and initiated a $180 million
services and facilities expansion which will
include a free-standing emergency department
and a new specialty surgery center, as well
as expanding its comprehensive cancer care
program. To best focus its resources on
delivering high quality patient care, the health
system is eliminating cost and operational
ineiciencies.
Printing is integral to Beebe’s business and
clinical operations. Clinicians print orders and
prescriptions, and if the centralized electronic
medical record is temporarily unavailable,
they print patient information from a local copy
of the database. Print capabilities impact the
patient experience; downtime is unacceptable.
IT sta at Beebe are also concerned about
how much time is spent managing the
print environment. The less time spent on
infrastructure maintenance, the more time they
can focus on strategic initiatives for expanding
and improving patient care.
At one time, Beebe managed its own print
environment—a prohibitively resourceintensive burden. Then for several years, it
used a local provider to help manage printing.
But costs rose even as the scope of services
declined. Beebe sought a new MPS vendor that
could meet critical requirements.
Leading with standardization
The health system aimed to standardize a
print environment that had proliferated with
multiple makes and models. With cybersecurity
an ever-growing concern, Beebe desired better
tools and techniques to protect operations
and information. In addition, Beebe had a
poor experience using remanufactured toner
cartridges and wanted to switch to original OEM
supplies. It also required an onsite technician to
keep everything running smoothly.
“ The security solutions,
technology and the support
structure really sold us on the
HP environment. HP leadership
stands out. It’s proactive, with
major investments in research
and development, and a
technology roadmap targeting
customers’ pain points.”
– Clint Perkinson, director of information technology,
Beebe Healthcare
“Under the previous vendor, our printers were
supplied with remanufactured toner and we
had problems,” says Clint Perkinson, director of
information technology at Beebe Healthcare.
“We would get calls directly from our users that
the toner was causing problems—paper jams,
alerts that the toner was low even though the
cartridge was just replaced, and other issues.
We just don’t get toner-related calls anymore
since HP MPS includes Original HP Supplies.”
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