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Case study
Beebe Healthcare
Growing health system relies on HP MPS and Original HP Supplies
to focus eorts on patient care
Industry
Healthcare
Objective
Optimize print deployment, strengthen information
security and free IT sta to support strategic growth
initiatives for high quality patient care
Approach
Outsource print services management to vendor
capable of delivering full range of services, from
OEM supplies replenishment to data-driven eet
optimization and robust security roadmap
IT matters
• Scale print solution to support health system
expansion and high-quality care
• Redirect IT sta time by outsourcing print
management to HP
• Reduce costs and increase eiciency through
data-driven optimization
• Manage and enforce print policies with
HP JetAdvantage Security Manager
• Provide secure pull printing through
HP Access Control
• Integrates easily with existing systems
Business matters
• Deliver high-quality care to make the county
one of the healthiest in the nation
• Provide high-quality print environment impacting
patient care
• Enable doctors and nurses to print as needed
without interruption; downtime is unacceptable
• Enable IT sta to focus on strategic
growth initiatives
• Protect patient information and clinical operations
from cyberattacks with HP security solutions
“Remanufactured toner was causing problems—paper jams,
alerts that the toner was low even though the cartridge was
just replaced, and other issues. We just don’t get tonerrelated calls anymore since Original HP Supplies are part
of HP MPS.”
– Clint Perkinson, director of information technology, Beebe Healthcare
Print reliability impacts sta eiciency and quality of patient care
Beebe Healthcare is a community health system committed
to making Delaware’s Sussex County one of the nation’s
healthiest. Printing impacts clinician eiciency and quality of
patient care. With HP Managed Print Services, Beebe meets all
its printing needs—from toner replacement to information
security—while freeing its IT sta to focus on strategic growth.
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Case study | B eebe Healthcare
Challenge
Seeking greater quality,
security and eiciency
Beebe Healthcare is an independent community
health system committed to making Delaware’s
Sussex County one of the healthiest in the
United States. Beebe recently acquired ve
medical practices and initiated a $180 million
services and facilities expansion which will
include a free-standing emergency department
and a new specialty surgery center, as well
as expanding its comprehensive cancer care
program. To best focus its resources on
delivering high quality patient care, the health
system is eliminating cost and operational
ineiciencies.
Printing is integral to Beebe’s business and
clinical operations. Clinicians print orders and
prescriptions, and if the centralized electronic
medical record is temporarily unavailable,
they print patient information from a local copy
of the database. Print capabilities impact the
patient experience; downtime is unacceptable.
IT sta at Beebe are also concerned about
how much time is spent managing the
print environment. The less time spent on
infrastructure maintenance, the more time they
can focus on strategic initiatives for expanding
and improving patient care.
At one time, Beebe managed its own print
environment—a prohibitively resourceintensive burden. Then for several years, it
used a local provider to help manage printing.
But costs rose even as the scope of services
declined. Beebe sought a new MPS vendor that
could meet critical requirements.
Leading with standardization
The health system aimed to standardize a
print environment that had proliferated with
multiple makes and models. With cybersecurity
an ever-growing concern, Beebe desired better
tools and techniques to protect operations
and information. In addition, Beebe had a
poor experience using remanufactured toner
cartridges and wanted to switch to original OEM
supplies. It also required an onsite technician to
keep everything running smoothly.
“ The security solutions,
technology and the support
structure really sold us on the
HP environment. HP leadership
stands out. It’s proactive, with
major investments in research
and development, and a
technology roadmap targeting
customers’ pain points.”
– Clint Perkinson, director of information technology,
Beebe Healthcare
“Under the previous vendor, our printers were
supplied with remanufactured toner and we
had problems,” says Clint Perkinson, director of
information technology at Beebe Healthcare.
“We would get calls directly from our users that
the toner was causing problems—paper jams,
alerts that the toner was low even though the
cartridge was just replaced, and other issues.
We just don’t get toner-related calls anymore
since HP MPS includes Original HP Supplies.”
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Case study | B eebe Healthcare
Beebe considered several providers and
chose HP Managed Print Services (MPS) for its
strategic security and print eiciency expertise.
Solution
HP MPS with Original HP Supplies supports
scalable growth
HP MPS is a suite of scalable and exible
solutions combining hardware, supplies,
solutions, and services under a multi-year
contract. It enables organizations to securely
manage their paper and digital document
workows while meeting environmental,
mobility, and eiciency goals.
“HP approaches its relationship with us as a
partnership,” says Perkinson. “It serves us all
the way from a top strategic level—what we
want to achieve—down to detailed planning
and execution, supported by deep insights
into our print environment and usage.”
HP MPS launches optimization
A quick way for organizations to improve print
cost and performance advantages is to avoid
non-HP toner cartridges. In addition to using
Original HP Supplies, Beebe keeps its print
environment running around the clock with
the aid of onsite HP MPS technical support.
usage visibility also streamlines departmental
chargeback. “The invoice comes broken down
into granular detail so that it’s easy for accounts
payable to charge it out to the respective
departments that pay for the print.”
Guarding against cybercrime
With ransomware attacks and hacked patient
information making headline news, security
is a top priority for all healthcare institutions.
To mitigate risk, Beebe Healthcare is
strengthening its endpoint monitoring and
print-policy enforcement.
“As we reviewed our options,
HP was bringing security
solutions to the table for the
direction that we wanted
to move.”
– Clint Perkinson, director of information technology,
Beebe Healthcare
“As we reviewed our options, HP was bringing
security solutions to the table for the direction
that we wanted to move,” Perkinson says. For
Beebe, that includes printer embedded security,
secure pull printing, and security management
software within the MPS solution.
“HP helped us start right-sizing
our environment.”
– Clint Perkinson, director of information technology,
Beebe Healthcare
HP MPS also enables ongoing optimization
of Beebe’s print environment. First, the
HP service identied opportunities to eliminate
USB-connected local printers, setting the stage
to centralize management. The visibility
provided by HP reporting is both holistic
(encompassing the entire connected eet),
and granular (detailed down to individual
printers). This paved the way for immediate
eiciency gains through what Perkinson calls
“lifts and shifts” to balance deployment.
“HP MPS identied printers that could be
relocated or replaced to reduce costs. You don’t
want an expensive, high-volume printer in a
low-usage area. HP helped us start right-sizing
our environment,” he says, adding that
HP Web Jetadmin provides a simple, web-based
interface to install, congure, troubleshoot, and
manage both HP and non-HP networked and PC
connected print devices.
Fleet-wide print security policy management
“We have HP Web Jetadmin in place now and
are working through the policy management
implementations,” he says. In addition,
Beebe stress-tested 25 print devices using
HP JetAdvantage Security Manager. As a
comprehensive printing security solution,
HP JetAdvantage Security Manager enables
organizations to establish a eet-wide security
policy, ensure compliance, and protect
workows while safeguarding sensitive
information. Further rollout is planned at
Beebe, including a review of HP Access Control
secure pull printing, which allows authenticated
users to retrieve jobs when and where needed,
through enabled network devices.
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Case study | B eebe Healthcare
Customer at a glance
Application
Cerner Electronic Medical Records
Hardware
• HP LaserJet Enterprise MFP M527 series
• HP LaserJet Enterprise MFP M630 series
• HP LaserJet Pro M402-403 series
• HP LaserJet Pro MFP M426-427 series
• HP PageWide Enterprise printers
• HP PageWide Pro printers
Software
• HP JetAdvantage Security Manager
• HP Access Control Secure Pull Printing
• HP Web Jetadmin
HP services
• HP Managed Print Services
Supplies
• Original HP Supplies
“We’ve got 250 policies that can be controlled
on our printers that help lock them down, and
you can do that from an administration console,”
Perkinson says. “Being able to deploy a printer
and apply the policies immediately, without
the ongoing need for manual eort, is a key
advantage. Pull print—the ability to use your
employee badge or PIN number to print to a
nearby printer rather than having to map a
specic one—is another powerful capability.”
He adds that, in addition to reporting on the
most and least used devices in the eet, HP
MPS also noties Beebe if a device falls out of
communication - another potential security risk.
Benets
Holistic print support – toner to security
With HP MPS, Beebe Healthcare now enjoys
support across all of its print needs—from
toner replacement to security strategy.
The health system provides high quality,
reliable print services that impact patient
care and strengthen security to counter
ever-increasing threats.
Over time, as legacy devices reach end of
life, Beebe is standardizing on HP devices for
eiciency and robust performance. Statistical
reporting drives optimal deployment decisions,
and the solutions are scalable as Beebe grows.
“Printing is integrated into our electronic
medical record system, so printer downtime
has a signicant impact,” Perkinson explains.
“I can tell you that we don’t really get any calls
about status updates anymore, other than the
initial call to report a problem. And we don’t get
any calls for jams or issues related to toner,”
he says. “HP MPS takes a load o the team.
Tickets go right through, the HP MPS tech is on
it, and he keeps in communication if anything
needs to be escalated. It’s a well-oiled machine.”
No longer dealing with day-to-day
print management, the Beebe Healthcare
IT sta members turn their attention to
strategic growth, medical applications,
network connectivity, and other forward-
looking initiatives.
“ Outsourcing our print
environment to HP MPS lets
us focus on supporting the
best possible patient care.”
– Clint Perkinson, director of information technology,
Beebe Healthcare
“We’re a growing organization that’s continuing
to expand our reach—into Maryland as well
as Delaware—with a big push to cut costs
through automation tools and workload
eiciencies,” Perkinson says. “When I rst
arrived here back in 2011, maintaining our
print environment was a painstaking eort.
That’s completely changed now.
“Outsourcing our print environment to HP MPS
lets us focus on supporting the best possible
patient care,” he concludes.
Learn more at
hp.com/go/healthcareprint
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© 2019 HP Development Company, L.P. The information contained herein is subje ct to change witho ut notice. The only wa rranties for HP produc ts and
services a re set forth in the ex press warr anty statements accompany ing such products and serv ices. Nothi ng herein sho uld be constr ued as consti tuting
an additional warranty. HP shall not be lia ble for technical or editoria l errors or omissions contained herein.
4AA7-5294ENW, May 2019
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