HP 810C, 880C User Manual

Download

HP DeskJet Printer

User’s Guide

for

Windows

895C Series 880C Series 830C Series 810C Series

HP Customer Care

Congratulations on the purchase of your new HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care—award-winning service and support that includes:

HP Customer Care Online

Click your way to a quick solution! http://www.hp.com/support/home_products is a great place to start for answers to questions about your HP DeskJet printer— 24 hours a day, seven days a week.

HP Customer Care User Forums

Go online, anytime, and you’ll also find helpful user forums—a great source of ideas and suggestions for using your HP DeskJet printer. You can access the user forums directly from http://www.hp.com/support/home_products.

HP Customer Care by Fax

When you want just the facts—and you want them fast by fax, call HP FIRST, our automated fax-back service. Dial (800) 333-1917 (U.S. only) from any touch-tone phone.

HP Customer Care by Phone

Call us direct at (208) 344-4131 and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. Most calls are answered in under three minutes.

HP Customer Care Audio Tips (U.S. Only)—Toll Free Automated Support Line

For fast and simple solution steps to commonly asked DeskJet questions, try out automated support line at (877) 283-4684.

Easy to reach. Easy to use. HP Customer Care lets you buy today with the confidence that we’ll stand behind you tomorrow.

HP DeskJet Printer User’s Guide for Windows

895C Series 880C Series 830C Series 810C Series

English

Acknowledgments

Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159).

MMX and Pentium are U.S. registered trademarks of Intel Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Manual Part Number C6413-90009

Edition 1, 6/99

Table of Contents

Chapter 1 Setting Up Your Printer

Setting Up Your Printer with a Parallel Printer Cable . . . . . . . . . . . . . . . . . . . 2

Step 1: Unpack Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Step 2: Connect Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Step 3: Plug in the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Step 4: Insert Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Step 5: Load Paper in Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Step 6: Install the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting Up Your Printer with a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

USB Step 1: Unpack Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

USB Step 2: Plug in the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

USB Step 3: Insert Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

USB Step 4: Load Paper in Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . .16

USB Step 5: Insert Printer Software CD in the Computer . . . . . . . . . .18

USB Step 6: Connect USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

USB Step 7: Install the USB Printer Software . . . . . . . . . . . . . . . . . . . . . 18

USB Step 8: Install the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . 20

Align the Inkjet Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Print a Page! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Additional Setup Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

If You have Problems Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

More Information When Installing Your Printer Software . . . . . . . . 23

Chapter 2 Using Your Printer Software

Finding the HP Print Settings Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

About the HP Print Settings Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 3 Creative Printing

Paper Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Working with Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Customizing Your Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Working With Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Printing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Printing Non-standard Size Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

iii

Table of Contents

Printing Posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Printing Banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Printing Iron-On Transfers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 4 Using and Caring for Your Inkjet Print Cartridges

Using Inkjet Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing an Inkjet Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Storing Inkjet Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Aligning the Inkjet Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Cleaning the Inkjet Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Damage Resulting from Refilling the Inkjet Print Cartridges . . . . . . . . . . . 62

Chapter 5 Getting Help When Things Go Wrong

Finding the HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

About the HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Extended Warranty Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 6 More About Your Printer and Supplies

Maintaining Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Increasing Printer Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Minimum Printing Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Appendix B Checking Your Computer Settings . . . . . . . . . . . . . . . . . . . . . 82

Appendix C Frequently Asked Questions About USB . . . . . . . . . . . . . . . 86

Appendix D Using Your HP DeskJet 895C Series Printer on a Network . 88

Appendix E Printing from DOS Applications . . . . . . . . . . . . . . . . . . . . . . . .91

Appendix F Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Introduction

Congratulations on the Purchase of Your HP DeskJet 895C, 880C, 830C or 810C Series Printer!

Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See “HP Customer Care” on page 70 for the appropriate telephone number.)

Printer

Documents about your printer

Power adapter

Power cord

Black inkjet print cartridge

Tri-color inkjet print cartridge

Printer software (CD and/or diskettes)

Note: You’ll need to buy a printer cable, such as the HP IEEE 1284-Compliant

Parallel Interface Cable (bi-directional). See page 75 for ordering information. To use the Universal Serial Bus (USB) port on your printer, your computer must be using Windows 98. See “Frequently Asked Questions About USB (Universal Serial Bus)” on page 86. If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see page 70 for information on getting printer software. For information on printing across a network with the HP DeskJet 895C Series printer, see “Using Your HP DeskJet 895C Series Printer on a Network” on page 88.

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Introduction

Special Features of Your HP Inkjet Printer

Your new HP DeskJet printer is equipped with special features that improve print quality, giving you a competitive edge:

•

Discover laser-like quality text and brilliant photo-quality color that make documents more powerful and presentations more persuasive.

•

Enjoy clear, natural-looking results on any paper using your HP printer with PhotoRet II printing technology.

•

See perfect color every time with ColorSmart II color matching. Also, your HP printer is USB-capable (Universal Serial Bus).

•

In addition, the HP DeskJet 895C Series printer is designed for use either as a personal printer or for use by small workgroups over a network.

Finding More Information

This

User’s Guide

about your printer, look in these additional places:

shows you how to operate your printer. For more information

You can get the latest product information, troubleshoot problems, and

•

download updated printer software from our Web site on the Internet at

http://www.hp.com/support/home_products

The printer software includes an online troubleshooting system, called the

•

HP DeskJet Toolbox. See “About the HP DeskJet Toolbox” on page 64 for more information.

Also provided with your printer is a Release Notes file. This file is placed in the

•

HP DeskJet 8xxC Series utilities group when you install the printer software. The Release Notes contain information about product compatibility.

If you are printing from MS-DOS, see “Printing from DOS Applications” on

•

page 91.

http://www.hp.com

Setting Up Your Printer

Your HP DeskJet printer is designed for connection to your computer using either of the following two cables:

•

Parallel Printer Cable —

this method when your computer is running either

Windows NT 4.0,

Parallel Printer Cable Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2

•

Universal Serial Bus (USB) Cable —

you are running

USB Printer Cable Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 12

Windows 3.1x

Windows 98

This is the recommended method. You can use

on your computer.

Windows 95, Windows 98,

This method is only supported if

The printer cable is not supplied with the printer.

cable separately. Go to page 75 for information on ordering either a parallel printer cable or a USB cable.

You must purchase the printer

Setting Up Your Printer with a Parallel Printer Cable

Note: If you are using a USB cable for communications between your printer

and your computer, go to page 12.

Step 1: Unpack Your Printer

Remove the packing material and the packing tape from the outside of the printer.

Open the top cover. Remove both pieces of plastic packing material from the inside of the printer.

Close the top cover.

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Setting Up Your Printer with a Parallel Printer Cable

Step 2: Connect Parallel Cable

You’ll need to buy a printer cable that supports bi-directional communication (IEEE 1284-compliant), such as HP part number C2950A.

Make sure both the printer and

the computer are turned off.

Lift open the cable access door on

the back of the printer.

Plug the end of the cable that does not have screws attached into the printer. Snap both clips into the notches.

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Plug the other end into the computer, and tighten the screws.

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Setting Up Your Printer with a Parallel Printer Cable

Step 3: Plug in the Power

Leave the computer and the printer turned off.

Lift open the cable access door on the back of the printer.

Note: If using an HP JetDirect External Print Server with your HP DeskJet

895C Series printer, go to “Setting Up Your Printer on a Network” on page 89.

Plug the power adapter’s cord firmly into the connector on the back of the printer.

Plug the appropriate end of the power cord into the power adapter.

Plug the other end of the power cord into an electrical outlet.

Note: Use only the Power button on the front of the printer to turn the

printer on and off. Using a power strip, surge protector or a wall outlet switch to turn the printer on and off may cause premature failure.

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Setting Up Your Printer with a Parallel Printer Cable

Step 4: Insert Print Cartridges

Press the Power button to turn on the printer.

The Power light comes on and the Inkjet Print Cartridge light blinks.

Open the top cover.

The cartridge cradles should move to the center of the printer.

Remove the inkjet print cartridges

from their individual packages.

Carefully remove the protective vinyl

tape from the tri-color and black inkjet print cartridges.

Note: Be sure not to touch the ink nozzles or the copper electrical contacts.

Also, do NOT remove the copper strip; these are electrical contacts required for proper operation of the inkjet print cartridges.

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Black Inkjet Print Cartridge

Vinyl Tape

Ink Nozzles

Vinyl Tape

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Tri-color Inkjet Print Cartridge

Ink Nozzles

Setting Up Your Printer with a Parallel Printer Cable

For each inkjet print cartridge, lift the cradle latch inside the printer. With the copper electrical contacts toward the rear of the printer and the inkjet print cartridge held vertically, push the inkjet print cartridge firmly down into the cradle.

Insert the black inkjet print cartridge in the right cradle, and insert the tri-color inkjet print cartridge in the left cradle. You must insert both inkjet print cartridges for the printer to operate.

Close the latch.

You will hear a click and feel resistance when the latch is pushed down.

Close the top cover.

The Inkjet Print Cartridge light continues to blink for awhile and then goes off. (You’ll hear the cartridge cradle return to its home position on the right side of the printer.)

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Setting Up Your Printer with a Parallel Printer Cable

Note: If the Inkjet Print Cartridge light continues to blink or if the cradle

doesn’t move to the right side of the printer, take out both cartridges and reinsert them.

When either inkjet print cartridge starts to run out of ink, replace the empty inkjet print cartridge. If you do not have a new replacement for the empty inkjet print cartridge, leave the empty inkjet print cartridge in the cradle of the printer. The printer will not print with only one inkjet print cartridge installed.

We recommend you keep spare inkjet print cartridges on hand. When buying inkjet print cartridges, check the part numbers referenced below carefully to make sure you are buying the right inkjet print cartridges for your printer. These inkjet print cartridges have been specifically designed to work with your printer to produce results that are always clear, always sharp.

895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require:

Black HP 51645 Series

Tri-Color HP C1823 Series

810C, 812C require:

Black HP No. [15] (equivalent to C6615A) Tri-Color HP No. [23] (equivalent to C1823 Series)

Step 5: Load Paper in Your Printer

Pull out the lower (IN) tray and slide the paper-width and paper-length adjusters out as far as possible to make room for the paper.

Flip up the upper (OUT) tray for a better view of the IN tray.

Note: Although you’ll get great print results using plain paper, Hewlett-

Packard papers are developed especially for HP inks and your printer. In addition, a broad range of printing possibilities opens to you when you use the various HP papers. HP papers are available at most computer supply stores. Go to “Paper Basics” on page 30 for more details.

IN Tray

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OUT Tray

Setting Up Your Printer with a Parallel Printer Cable

Remove a stack of paper from its packaging. (Make sure all the paper in the stack is the same size and type.) Tap the stack on a flat surface to even it up.

Put the paper into the IN tray,

side down

10 mm or 3/8 inch at a time.

Push the paper toward the back of the paper tray until it stops.

Slide both paper adjusters to fit snug against the paper’s edges. make sure the paper lies flat in the tray and that the paper fits under the tab of the paper-length adjuster.

Then slide the IN tray all the way

back in.

If it is up, flip the OUT tray back down.

Print Side Down

. You can insert up to

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Most paper prints better on one side than on the other. This is especially true for coated or specially treated paper. The print side is usually indicated on the paper package. Be sure you insert the paper into the IN tray of the printer with the

side down

For More Information:

Go to “Printing Cards” on page 46 for information on how to load small-sized paper. Go to “Printing Banners” on page 51 for how to print on banner paper. Go to “How to Print on Different Paper Sizes” on page 35 for information on using papers of different sizes.

Setting Up Your Printer with a Parallel Printer Cable

Step 6: Install the Printer Software

Before you can use your new HP DeskJet printer, you must install the printer software on every computer from which you will print. Your printer software is located on the CD included with your printer. For your convenience, the printer software is also available on diskettes.

From time to time, Hewlett-Packard provides updated printer software. Go to “Printer Software” on page 70 for information on obtaining updated printer software.

Go to the appendix, “Printing from DOS Applications” on page 91, for information on installing the DOS printing software and printing from DOS.

Before You Begin

Make sure the computer is set up, operational, and meets the minimum system

requirements as given in “Checking Your Computer Settings” on page 82.

Perform all procedures given earlier in this book. This ensures that the printer is properly set up and ready to print.

3 Make sure that the printer is connected to the computer with a parallel printer

cable and that no peripheral devices (such as scanners, backup units, and switch boxes) are installed between the printer and the computer.

4 Make sure both the printer and the computer are turned on.

5 Close any software programs that are open and running on the computer,

except the HP DeskJet installer, Windows Explorer, or Program Manager. Go to page 23 for instructions on how to close software programs.

6 Install the printer software on the computer. Perform the appropriate following

installation procedure for your computer’s operating system and type of disk drives (either CD-ROM or floppy disk).

If you are installing the printer software from the CD, go to “Installing the Printer Software from the CD” on page 10. If you are installing the printer software from floppy disks, go to “Installing from Disks to a Directly Connected Computer (Parallel Cable)” on page 24.

Setting Up Your Printer with a Parallel Printer Cable

Installing the Printer Software from the CD

Note: If the New Hardware Found box appears during the installation

procedure, click the “X” in the upper-right corner of the box, or click Cancel.

Insert the CD into your CD-ROM drive.

•

For Windows 95, 98 and NT 4.0, do the following:

a. From the taskbar, select Start ➙ Run.

b. Type the letter of the computer’s CD-ROM player (usually D:\ or E:\),

followed by setup.exe then click OK.

•

For Windows 3.1x, do the following:

a. In the Program Manger, select File ➙ Run.

b. Type the letter of the computer’s CD-ROM player (usually D:\ or E:\),

followed by setup.exe then click OK.

Note: If you don’t know which drive letter is for your CD-ROM player, open

Windows Explorer or File Manager and look for the letter next to the CD-ROM icon.

2 When the opening screen appears, click Install HP DeskJet 8xxC Series

Printer Software. (Your printer model number will be on the install button.)

3 When the HP License Agreement box appears, read the agreement and click

Accept.

4 Do one of the following:

•

If the printer is turned on and is connected to the computer with the parallel printer cable, the setup program automatically detects the printer and the port to which it is connected. Just follow the instructions on the screen. Then, proceed to step 5.

•

If the printer is turned off or if the connection to the computer has not yet been made with the parallel printer cable, the setup program asks you to specify which port to use for the printer. Select an LPT-type port; the default setting of

LPT1 is appropriate for most computers. Click Next and proceed to step 5.

Setting Up Your Printer with a Parallel Printer Cable

5 Follow the instructions on the screen.

If something goes wrong, go to “If You have Problems Installing” on page 23.

6 When prompted, restart Windows.

Note: You must restart Windows before the printer software can run.

7 Continue to follow the instructions on the screen.

8 When the Communication Test box appears, click Test Printer Communication.

Then do one of the following:

•

If the print test is successful, go directly to step 9.

•

If the test is unsuccessful, click Troubleshoot and try to correct this problem. If you cannot correct this problem, click OK. For more information about printer communications, go to “Communications Test and Two-way Communications (Parallel Cable)” on page 24.

Note: The HP DeskJet 8xxC Series printer is automatically set as the default

Windows printer. If you find that it is not the default Windows printer, go to “Setting the HP DeskJet Printer as the Default” on page 24.

9 Proceed to “Align the Inkjet Print Cartridges” on page 22.

Setting Up Your Printer with a USB Cable

Note: The USB cable set up requires Windows 98. If you are using a parallel

cable for communications between your printer and your computer, go to page 2.

USB Step 1: Unpack Your Printer

1 Remove the packing material and

the packing tape from the outside of the printer

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2 Open the top cover. Remove both

pieces of plastic packing material from the inside of the printer.

3 Close the top cover.

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Setting Up Your Printer with a USB Cable

USB Step 2: Plug in the Power

Note: Do NOT connect your USB cable between the printer and the

computer. Make sure that the USB cable is NOT plugged into the computer at this point in the setup procedure.

1 Leave the computer and the printer turned off.

2 Lift open the cable access door on the back of the printer.

3 Plug the power adapter’s cord

firmly into the connector on the back of the printer.

4 Plug the appropriate end of the

power cord into the power adapter.

5 Plug the other end of the power

cord into an electrical outlet.

Note: Use only the Power button on the front of the printer to turn the

printer on and off. Using a power strip, surge protector or a wall outlet switch to turn the printer on and off may cause premature failure.

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Setting Up Your Printer with a USB Cable

USB Step 3: Insert Print Cartridges

1 Press the Power button to turn on the printer.

The Power light comes on and the Inkjet Print Cartridge light blinks.

2 Open the top cover.

The cartridge cradle moves to the center of the printer.

3 Remove the inkjet print cartridges

from their individual packages.

4 Carefully remove the protective vinyl

tape from the tri-color and black inkjet print cartridges.

6410024

Note: Be sure not to touch the ink nozzles or the copper electrical contacts.

Also, do NOT remove the copper strip; these are electrical contacts required for proper operation of the inkjet print cartridges.

Black Inkjet Print Cartridge

Vinyl Tape

Ink Nozzles

Vinyl Tape

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Tri-color Inkjet Print Cartridge

Ink Nozzles

Setting Up Your Printer with a USB Cable

5 For each inkjet print cartridge, lift the cradle latch inside the printer. With the

copper electrical contacts toward the rear of the printer and the inkjet print cartridge held vertically, push the inkjet print cartridge firmly down into the cradle.

6 Close the latch.

You will hear a click and feel resistance when the latch is pushed down.

7 Close the top cover.

The Inkjet Print Cartridge light continues to blink for awhile and then goes off. (You’ll hear the cartridge cradle returns to its home position on the right side of the printer.)

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Setting Up Your Printer with a USB Cable

Note: If the Inkjet Print Cartridge light continues to blink or if the cradle

doesn’t move to the right side of the printer, take out both cartridges and reinsert them.

895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require:

Black HP 51645 Series

Tri-Color HP C1823 Series

810C, 812C require:

Black HP No. [15] (equivalent to C6615A)

Tri-Color HP No. [23] (equivalent to C1823 Series)

USB Step 4: Load Paper in Your Printer

1 Pull out the lower (IN) tray and

slide the paper-width and paper-length adjusters out as far as possible to make room for the paper.

Flip up the upper (OUT) tray for a better view of the IN tray.

Note: Although you’ll get great print results using plain paper, Hewlett-

IN Tray

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OUT Tray

Setting Up Your Printer with a USB Cable

2 Remove a stack of paper from its packaging. (Make sure all the paper in the

stack is the same size and type.) Tap the stack on a flat surface to even it up.

3 Put the paper into the IN tray, print

side down. You can insert up to

10 mm or 3/8 inch at a time.

4 Push the paper toward the back of

the paper tray until it stops.

5 Slide both paper adjusters to fit

snug against the paper’s edges. make sure the paper lies flat in the tray and that the paper fits under the tab of the paper-length adjuster.

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6 Slide the IN tray all the way back in.

If it is up, flip the OUT tray back down.

Print Side Down

side down.

For More Information:

Go to “Printing Cards” on page 46 for information on how to load small-sized paper. Go to “Printing Banners” on page 51 for information on how to print on banner paper. Go to “How to Print on Different Paper Sizes” on page 35 for information on using papers of different sizes.

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Setting Up Your Printer with a USB Cable

USB Step 5: Insert Printer Software CD in the Computer

Note: Make sure the host computer is operational, meets the minimum

system requirements as given on page 82 and that its USB port is enabled and properly configured. (Go to “Frequently Asked Questions About USB (Universal Serial Bus)” on page 86 for more information.)

1 Turn on the computer and wait for Windows 98 to start.

2 Insert the HP Printer Software CD into your CD-ROM drive.

USB Step 6: Connect USB Cable

1 Lift open the cable access door on

the back of the printer.

2 Plug one end of the USB cable into

the USB port on the printer.

3 Plug the other end into any USB

port on the computer.

USB Step 7: Install the USB Printer Software

Note: You can also refer to the steps 7a through 7g, “Install USB Software”

on the separate USB Cable Setup sheet included with your printer.

1 After a few seconds, the Add New Hardware Wizard screen appears.

Note: If the Add New Hardware Wizard screen does not appear, your

computer may not be USB-enabled. You can still enjoy the full capabilities of your HP DeskJet 8xxC Series printer by connecting the printer to the computer with a parallel cable. Go to “Step 2: Connect Parallel Cable” on page 3 of this User’s Guide for the appropriate procedures.

Setting Up Your Printer with a USB Cable

2 Click Next in this screen.

Note: The printer version on your screen will match the version of the printer

that you are installing.

3 Click Next in this screen too.

4 Select Specify a location: and click the

Browse button in the following screen. Do

NOT click Next.

5 As shown here, double-click on the CD

or disk drive icon, which ever is appropriate for the type of media you are installing from. Click on the

win98usb folder then click OK to

close the Browse screen and return to the Wizard.

Setting Up Your Printer with a USB Cable

6 Click Next in this screen.

The Add New Hardware Wizard searches for the win98usb driver.

7 When the driver file is located, click Next.

The driver file is installed on your computer.

8 When you are notified that installation of

the USB software is completed, click

Finish.

USB Step 8: Install the Printer Software

1 Soon the opening screen for installing the HP DeskJet printer software appears.

Click Next.

2 When the HP License Agreement box appears, read the agreement, then click

Accept.

3 If you are notified that the HP DeskJet printer port could not be located, select

the USB port. Then click Next.

4 Follow the instructions on the screen.

If something goes wrong, go to “If You have Problems Installing” on page 23.

5 When prompted, restart Windows.

Setting Up Your Printer with a USB Cable

Note: You must restart Windows before the printer software can run.

6 Continue to follow the instructions on the screen.

Note: The HP DeskJet 8xxC Series printer is automatically set as the default

Windows printer. If you find that it is not the default Windows printer, go to “Setting the HP DeskJet Printer as the Default” on page 24.

7 Proceed to “Align the Inkjet Print Cartridges” on page 22.

Setting Up Your Printer with a USB Cable

Align the Inkjet Print Cartridges

You’re ready for the final step in setting up your printer: aligning the inkjet print cartridges to make sure you get the best print quality. Be sure to align the inkjet print cartridges whenever you install a new inkjet print cartridge.

8 Be sure the printer’s IN tray contains plain paper.

9 Make sure that the paper adjusters are pushed in snug against the paper in the

IN tray.

10 Double-click the HP DeskJet Toolbox icon on your computer’s desktop.

Note: For Windows 3.1x, you can find the HP DeskJet Toolbox icon on your

desktop when you start your computer. Or, you can double-click it in the HP DeskJet 8xxC Series utilities group in the Program Manager..

11 Click the Printer Services tab.

Then click Align the print

cartridges. Follow the directions

on the computer screen.

Print a Page!

You’re done with setup. You can print a test page right now while you still have the HP DeskJet Toolbox open:

•

On the Printer Services tab of the HP DeskJet Toolbox, click Print a test page.

Check out the results! You’re ready to print your own work. For instructions, tips, and some fun suggestions, read on!

Additional Setup Information

If You have Problems Installing

•

Make sure your printer is on and all connections are firm.

•

If using a parallel printer cable, make sure that no other peripheral devices (such as scanners, tape back-ups, switch boxes, and so forth) are connected to the printer cable.

•

Exit your software programs. Then turn off the computer and the printer. Turn on the printer, then turn on the computer.

•

Close any virus protection programs that are running on your computer. Either right-click the virus protection program’s icon on the taskbar and select

Disable, or click the “x” in the upper-right corner of the virus protection

program’s open window.

•

Uninstall the printer software using the instructions on page 29 then repeat the installation procedure.

•

If you get a message that two-way communication is not working, click OK and continue with the rest of the installation.

•

If you’re still having problems with the installation, call an authorized HP dealer or HP Customer Care representative. For the phone number of the support center nearest you, go to “Supplies and Accessories” on page 75.

More Information When Installing Your Printer Software

Closing Software Programs

Before installing the printer software on a computer, close any virus protection programs or other software programs that are open and running on the computer, except the HP DeskJet installer, Windows Explorer, or Program Manager.

For Windows 95, 98 or NT 4.0:

•

Right-click on the software program’s name or icon on the taskbar. Select

Close. Repeat these steps for each open software program except Windows

Explorer.

For Windows 3.1x:

1 While holding down the Alt key, press the Tab key to locate an open software

program.

2 When you locate an open software program, release both keys.

Additional Setup Information

3 Select File ➙ Exit.

4 Repeat these steps for each open software program, except Program Manager.

Setting the HP DeskJet Printer as the Default

For Windows 95, 98 or NT 4.0:

1 From the taskbar select Start ➙ Settings ➙ Printers.

2 Right-click the HP DeskJet 8xxC Series Printer icon and choose Set As

Default.

For Windows 3.1x:

1 In the Program Manager, open the Main program group. 2 Double-click Control Panel to open it, then double-click Printers. 3 Select the HP DeskJet 8xxC Series Printer from the Installed Printers list, and

then click Set As Default Printer.

4 Click Close and exit the Control Panel.

Communications Test and Two-way Communications (Parallel Cable)

When connected with a parallel printer cable, the printer software tests the

communication between the computer and the printer, telling you if you have

two-way communication. Two-way communication allows information to pass

between the printer and the computer. If you do not have two-way

communication, your printer cannot send messages to the computer. However,

you can still print.

Installing from Disks to a Directly Connected Computer (Parallel Cable)

Note: If the New Hardware Found box appears during the installation

procedure, click the “X” in the upper-right corner of the box, or click Cancel.

Insert Disk 1 into the disk drive.

1 2 For Windows 95, 98 and NT 4.0, from the taskbar, select Start ➙ Run.

For Windows 3.1x, from the Program Manager, select File ➙ Run.

Note: If you don’t know which drive letter is for your floppy disk drive, open

Windows Explorer or File Manager and look for the letter next to the disk drive icon.

Additional Setup Information

3 Type the letter of the computer’s floppy disk drive (usually A:\), followed by

setup.exe then click OK.

4 When the opening screen appears, click Install HP DeskJet 8xxC Series

Printer Software.

5 When the HP License Agreement box appears, read the agreement and click

Accept.

6 Do one of the following:

•

If the printer is turned on and connected to the computer with the parallel printer cable, the setup program automatically detects the printer and the port to which it is connected. Just follow the instructions on the screen. Then, proceed to step 7.

•

LPT1 is appropriate for most computers. Click Next and proceed to step 7.

7 Follow the instructions on the screen.

If something goes wrong, go to “If You have Problems Installing” on page 23.

8 When prompted, restart Windows.

Note: You must restart Windows before the printer software can run.

9 Continue to follow the instructions on the screen.

10 When the Communication Test box appears, click Test Printer Communication.

Then do one of the following:

•

If the print test is successful, go directly to step 11.

•

Note: The HP DeskJet 8xxC Series printer is automatically set as the default

Windows printer. If you find that it is not the default Windows printer, go to “Setting the HP DeskJet Printer as the Default” on page 24.

11 Proceed to “Align the Inkjet Print Cartridges” on page 22.

Using Your Printer Software

Although your printer has a couple of buttons on it, you actually control the printer through your software program and the printer software you installed on your computer.

Finding the HP Print Settings Box

You can select settings such as the paper type, paper size, orientation, and print quality in this box. How you find the box differs depending on which software program and which operating system you are using. One of the following methods should get you to the HP print settings box.

From your software program, try this:

Click File ➙ Print.

2 Click Properties. (If you don’t see Properties, click Options or Setup, then

Properties.)

Or try this:

If you don’t see a Print option in the File menu, click Printer Setup or Print

Setup.

2 Then click whichever button you see: Setup or Options.

You’re there!

Using Your Printer Software

About the HP Print Settings Box

Note: Features and wording on the HP print settings box tabs may differ

from that shown here depending on your printer model.

Click a tab and then click a setting.

Setup Tab

Select the appropriate settings. Choose

the right paper size and type for the job!

Click Cut-Sheet for separated pages or

Banner for connected pages.

Show your finished work at its best.

•

Click Best to produce the highest print quality with the richest colors. To produce optimal results, this mode places more ink on the paper and may take slightly longer to print. recommended for photographs printed on photo paper.

Best

•

Click Normal for most printing. This mode uses an average amount of ink to produce high-quality results in a short amount of time. Normal is recommended for printing photographs on plain inkjet paper, for printing on transparencies, and for multi-purpose color printing.

•

Click EconoFast to print drafts quickly and with the least amount of ink. EconoFast is recommended for printing test pages and proofing drafts. Because

this mode uses less ink, the printout is of lesser quality than when using Normal or Best mode.

Using Your Printer Software

Features Tab

Save money and trees. Print on both sides

of the paper.

Enlarge your image. Print a poster. (Note:

Poster Printing is not available for the HP

DeskJet 81xC or 83xC Series printers.)

Save paper. Print multiple pages per sheet.

(Note: Pages Per Sheet is not available for

the HP DeskJet 81xC or 83xC Series

printers.)

Print a wide image. Click Landscape

orientation.

Flip the image. Click Flip Horizontal. This is

great for iron-on transfers.

Print more than one copy. Enter a

number.

Color Tab

Save time and color ink. Click

Grayscale

documents in shades of gray.

to print drafts of color

Print in

Services Tab

Perform routine printer maintenance.

Click to Align the print cartridges, Clean the

print cartridges, Print a test page, or to Test

printer communication.

Click OK to save your settings!

Using Your Printer Software

Uninstalling the Printer Software

If you need to uninstall the printer driver for your HP DeskJet printer for any

reason, perform one of the steps listed below for your operating system. If

something unexpected happened during installation, the safest method is to run

the uninstall utility directly from the CD or disks, rather than from the uninstall

program that was placed on your hard drive.

For Windows 95, 98 and NT 4.0:

Perform one of the following:

•

Insert the printer software disk (either Disk 1 or your CD) into your computer and run Setup.exe. Select the option to Remove HP DeskJet 8xxC Series

Software.

•

From the taskbar, select Start ➙ Programs ➙ HP DeskJet 8xxC Series ➙

HP DeskJet 8xxC Series Uninstall.

•

From the taskbar, select Start ➙ Settings ➙ Control Panel. Then click

Add/Remove Programs and select HP DeskJet 8xxC Series (Remove only).

For Windows 3.1x:

Perform one of the following:

•

Insert the printer software disk (either Disk 1 or your CD) into your computer and run Setup.exe. Select the option to Remove HP DeskJet 8xxC Series

Software.

•

In the Program Manager, locate your HP DeskJet Series group. Double-click the

Uninstall icon to uninstall your printer software.

Creative Printing

Paper Basics

Choosing Paper

Most plain photocopy paper, postcards, index cards, transparencies, envelopes, and labels work fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the Hewlett-Packard papers, which were developed especially for HP inks and your printer.

What to Consider

•

Desired outcome. The paper you choose should be appropriate for the project.

For example, use HP Premium Inkjet Paper when creating printed presentations for your new client. Or use HP Premium Inkjet Rapid-Dry Transparencies when making a color presentation for projection in a large business meeting.

•

Size. You can use any size paper that fits easily within the paper adjusters of the

printer.

•

Weight. You can choose from a wide range of paper weights, as listed in the

“Specifications” on page 79. Use 20–24-pound or 75–90 gsm plain paper for multipurpose, everyday use.

•

Brightness. Some papers are whiter than others and produce sharper, more

vibrant colors. Use HP Premium Photo Paper for documents with photographs. Use HP Bright White Inkjet Paper or HP Premium Inkjet Paper for documents with any other pictures.

•

Surface smoothness. The smoothness of the paper affects how crisp the

printing looks on the paper. Glossy, coated paper works well for pictures and charts (where you want crisp lines with intense, high-quality colors).

•

Opacity. Opacity refers to the degree to which printing on one side of the paper

shows through to the other side. Use paper high in opacity (or thicker paper) for two-sided printing. HP Premium Brochure and Flyer Paper is ideal for two-sided projects.

Creative Printing

Get the Right Paper

Your HP DeskJet printer is designed to work well on most common office paper

types and with quality 25% cotton bond paper. Because your printer uses ink to

produce an image, paper that accepts ink well produces the best results. Be sure to

test a variety of paper types before buying large quantities.

Use HP paper for vivid color and the sharpest text. Here are some of your choices:

Inkjet Papers

•

Photo Papers

HP Bright White Inkjet Paper produces high-contrast colors and sharp text.

This bright, white inkjet paper gives you the ability to print on both sides without show-through.

HP Premium Inkjet Paper. Its matte finish captures brighter colors and sharper images for more brilliant documents and presentations.

HP Premium Brochure and Flyer Paper. For professional quality inkjet printing of color brochures, flyers and other business sales materials.

•

HP Premium Photo Paper produces spectacular photographs that look and feel like traditional photos.

Specialty Products

•

HP Banner Paper allows you to easily print banners on perforated, continuously connected sheets.

•

HP Greeting Card Paper and HP Glossy Greeting Card Paper allow you to

make your own greeting cards and invitations.

•

HP Premium Inkjet Transparency Film. For best results with your overhead

transparency presentations, this transparency film is specifically designed for use with your HP DeskJet printer.

•

HP Premium Inkjet Rapid-Dry Transparencies. Specially formulated, this

premium film makes your color presentations vivid and even more impressive.

This easy-to-use film produces spectacular color and crisp, clean images that dry quickly without smudging.

•

HP Iron-On T-Shirt Transfers. Make your own wearable art with your computer

and HP DeskJet printer. Just print your designs and photos onto HP Iron-On TShirt Transfers and apply to T-shirts, sweatshirts, and fabric crafts.

Creative Printing

•

HP papers are available at most computer supply stores. Go to“Supplies and

Accessories” on page 75 for paper ordering information.

Paper that Might Not Work

•

HP Restickables, Large Round and Large Inkjet Stickers. Print high-

resolution customized stickers. These repositionable stickers feature HP’s Bright White paper for bright, colorful pictures and sharp text.

Highly textured stock, such as linen, might not print evenly; the ink could bleed into these papers.

Extremely smooth, shiny, or coated papers not specifically designed for inkjet printers could jam the printer and might actually repel ink.

Multi-part forms (such as duplicate or triplicate forms) could wrinkle in the printer or get stuck; the ink is also more likely to smear. In addition, only the top page is printed.

Paper in poor condition—with tears, dust, wrinkles, curled or bent edges, or paper that doesn’t lie flat—could jam the printer.

Envelopes with thick or crooked edges; envelopes that are damaged, curled, wrinkled, or irregularly shaped; envelopes that are shiny or embossed; or envelopes with clasps or windows.

Creative Printing

Working with Color

To print in color, be sure your document contains colored text or pictures, then

turn on color printing in your software program. Color printing is typically turned

on in your software program’s Print box. By default, the printer software is

automatically set for color printing.

Turning Off Color

You can print drafts of your color documents in grayscale (shades of black) if

you’re going to photocopy them in black and white:

1 In the HP print settings box, click the Color tab.

2 Click

Print in Grayscale. (Go to “Finding the HP Print Settings Box” on

page 26.)

Your color documents will print in shades of gray until you clear this setting.

If you want exceptional quality black and white documents, use Best or Normal mode (in the Setup tab of the HP print settings box) with the grayscale setting.

Adjusting Color

Like a full-featured camera, your printer can “auto adjust,” using HP’s ColorSmart

II technology—automatically making adjustments that give the best quality color

printing. But if you prefer, you can manipulate the settings yourself to produce the

effect you want:

1 In the HP print settings box, click the Color tab.

2 Click Manual.

3 Click Options.

4 Change the Intensity settings.

To find out more about these settings, click the Help button on the Color tab of the HP print settings box.

Creative Printing

What if the printed colors don’t match the screen colors?

What if the colors aren’t as vivid as they should be?

Because of the physics of how color is made on screen (with light) and at the printer (with dyes and pigments), a slight mismatch can occur.

You might be printing on the wrong side of the paper. If turning the paper over makes no difference, change the print quality (in the Setup tab of the HP print settings box) to Best. If you’re using a special paper, change the Paper Type setting (in the Setup tab of the HP print settings box) to match the paper.

Creative Printing

Customizing Your Print Jobs

How to Print on Different Paper Sizes

Most of the time, when you print on plain paper, cards, labels, and envelopes, you

select one of the standard sizes in the Paper Size box on the Setup tab of the

HP print settings box. But you’re not limited to the sizes listed. Just make sure the

size of the paper falls within the following dimensions (so the printer rollers can

pick up the paper):

•

• Width: 77 mm to 215 mm (3 to 8.5 inches)

•

• Length: 77 mm to 356 mm (3 to 14 inches)

Then follow these steps:

1 In the HP print settings box, click the Setup tab, and then select Custom in the

Paper Size list. (Go to “Finding the HP Print Settings Box” on page 26.)

2 Type the dimensions of the paper in the Custom Paper Size box, and then click

OK.

3 Load the paper in the printer and print as you would for normal paper sizes. (Go

to “Step 5: Load Paper in Your Printer” on page 7.)

For small paper sizes, be sure to push the small slider snugly against the paper as described in “Printing Cards” on page 46.

After you are done printing:

Change the Paper Size in the Setup tab of the HP print settings box to whatever

paper size you’ll be printing on next.

Creative Printing

How to Print on Both Sides of the Paper

Note: This feature is not supported when printing across a network with an

HP DeskJet 895C Series printer or when using a USB cable.

Load the paper into the IN tray.

Remove any paper from the OUT tray.

2 In the HP print settings box, click the Features tab. (Go to “Finding the HP Print

Settings Box” on page 26.)

3 Then click Book or Tablet. Use Tablet when the sheets of your document will

be bound at the top edge. Use Book when the sheets of your document will be bound on the left.

4 Print your document.

The printer automatically prints only the odd-numbered pages. The printer then displays a message on your computer screen, telling you how to reload the paper.

5 Put the printed pages back into the IN tray of the printer.

The following illustrations show how to put the paper back into the printer for the Book option and the Tablet option.

Book Option

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Creative Printing

Tablet Option

6 When the paper is properly reloaded into the IN tray, flip the OUT tray down

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again and click Continue in the message box.

The printer prints the even-numbered pages on the reverse side of the oddnumbered pages.

After you are done printing:

Change the Two-Sided Printing option in the Features tab of the HP print settings

box back to None.

What if both pages printed on one side of the paper?

You put the paper print side down when you replaced it in the printer. Print your document again, paying special attention to the instructions on your screen.

What if the ink smeared?

The ink might not have dried completely. Next time, wait longer before you print the second side. You can shorten drying times by reducing the quality of the printing—for example, change from Best to EconoFast print quality on the

Setup tab of the HP print settings box.

Creative Printing

How to Flip a Document

When you print a flipped document, the text and pictures are flipped horizontally

(mirrored) from what you see on your computer screen.

Flip a document when you use an iron-on transfer. In this case, the image you

print on the transfer paper is flipped back to its original orientation when you iron

it onto the cloth. This is especially important if you are making a transfer

containing text.

You might also want to flip a

document before printing it onto a

transparency. In this case you can

make notes on the back of the

transparency during your presentation

and then easily wipe them off without

scratching the transparency.

1 Load the paper into the IN tray.

If you’re printing on transparencies, go to “Printing on Transparencies” on page 48. If you’re printing on iron-on transfers, go to “Printing Iron-On Transfers” on page 54.

2 In the HP print settings box, click the Features tab, and then click Flip

Horizontal. (Go to “Finding the HP Print Settings Box” on page 26.)

3 Print your document.

The text and pictures are reversed. Hold the printout up to a mirror to see how the final product will look.

After you are done printing:

1 Click to clear the Flip Horizontal box in the Features tab of the HP print

settings box.

2 If you used transparencies or iron-on transfer paper, remove it from the IN tray

and replace it with whatever type of paper you’ll be using next.

Creative Printing

How to Print Several Pages Per Sheet

Note: This feature is not available with the HP DeskJet 832C, 830C, 810C,

812C and 815C Series printers.

Your HP DeskJet printer has a special option that prints several pages on one sheet

of paper. It does this by reducing the size of each page and organizing them in

rows and columns on the sheet of paper.

1 Load normal-size Letter or A4 paper into the IN tray.

2 In the HP print settings box, click the Features tab. (Go to “Finding the HP Print

Settings Box” on page 26.)

3 In the Pages Per Sheet area, choose the number of pages of your document to

be printed on a single sheet of paper.

4 Print your document.

After you are done printing:

Reset to 1 the Pages Per Sheet setting in the Features tab of the HP print settings

box.

Creative Printing

Working With Photos

Using your own photos in your computer creations is easier to do than you may

think. You can get photos onto the computer screen in two different ways:

scanning and digital film processing.

Scanning

If you’re using photos that have already been processed, scanning is the easiest

way to get them into a usable format for your computer.

1 Use one of these methods to scan the photos:

•

If you have one, use your own scanner and its instructions.

•

Or, you can take the photos to a photo finisher and ask them to scan the photos for you.

2 Save the files onto a hard disk, floppy disk or CD.

3 Insert the floppy disk or CD into your computer.

4 Open your software program and follow its instructions to import the photos.

Digital Film Processing

This method of developing film places all of your pictures onto a floppy disk or

CD. In addition to printed photos, you’ll receive electronic photos on floppy disk

or CD that you can insert into your computer.

1 Go to your camera store or photo lab and ask for your roll of film to be

processed digitally (that is, placed onto a floppy disk or CD).

2 When you receive the disk, insert the floppy disk or CD into your computer.

3 Open your software program and follow its instructions to import the photos.

Printing Photos

The process for printing photos is similar to printing any other color images. The

main differences are in paper and print quality selections.

Creative Printing

Selecting the Best Photo Paper

For best results when printing photos, use one of these HP papers. Be sure to check

the packaging of the HP paper for designated use with the HP DeskJet printer.

•

How to Print Photos

1 Click the Setup tab in the HP print settings box. (Go to “Finding the HP Print

2 Click the Select Paper Type button, then select Photo Papers and the

3 Make sure the Best print quality button is selected.

4 Load one of the recommended HP photo papers in your printer, making sure

HP Premium Photo Paper: Use HP Premium Photo Paper to produce

spectacular photos that look and feel like traditional photos.

Settings Box” on page 26.)

appropriate photo paper (either HP Premium Photo Paper or Other Photo

Paper).

the HP photo paper is inserted glossy-side down.

5 Print the document.

For best results, remove each sheet promptly after printing and allow it to dry

glossy-side up. (The drying time varies depending on the humidity.)

After you are done printing:

1 Change the Paper Type in the Setup tab of the HP print settings box back to

Plain Paper or to whatever is appropriate for what you will be printing on next.

2 Remove the photo paper from the IN tray and replace it with whatever paper

you’ll print on next.

Creative Printing

Printing Envelopes

Your printer provides two methods for printing envelopes:

•

If you’re printing a single envelope, you can use the single-envelope slot and leave your paper in the IN tray. This allows you to print the envelope and then a letter.

•

If you’re printing a stack of envelopes, use the IN tray.

Avoid shiny or embossed envelopes, or those that have clasps or windows. (Use

transparent labels instead for these sorts of envelopes.) Also, envelopes with thick,

irregular, or curled edges or with areas that are wrinkled, torn, or otherwise

damaged could get stuck in the printer.

Follow your software instructions:

If your software program includes an envelope printing feature, follow those instructions instead of the procedure provided here.

How to Print a Single Envelope

In the HP print settings box, click the Setup tab, then select an envelope size in the Paper Size box. (Go to “Finding the HP Print Settings Box” on page 26.)

2 Slide the envelope into the single-

envelope slot, as shown here, until it stops.

3 Print the envelope.

After you are done printing:

Change the Paper Size in the Setup tab of the HP print settings box back to

whatever paper size you’ll be printing on next.

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Creative Printing

How to Print a Stack of Envelopes

In the HP print settings box, click the Setup tab, then select an envelope size in the Paper Size

2 Slide both of the paper adjusters

out.

Make sure the IN tray is empty. Flip up the OUT tray for a better view of the IN tray.

3 Put a stack of up to 15 envelopes

in the printer, as shown below. (If you’re using thick envelopes, you might need to reduce the number.)

box. (Go to “Finding the HP Print Settings Box” on page 26.)

IN Tray

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OUT Tray

4 Slide the paper adjusters so that

they fit snugly against the edges of the envelope.

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Creative Printing

About Small Envelopes

5 Push the IN tray back in and flip the OUT tray down.

6 Print the envelopes

After you are done printing:

1 Change the Paper Size in the Setup tab of the HP print settings box back to

If you’re printing on small envelopes such as A2 or C6, you’ll need to push the small slider in until it fits snugly against the edge of the envelopes.

whatever paper size you’ll be printing on next.

Small Slider

6410037

2 Remove any remaining envelopes from the IN tray and replace them with

whatever paper you’ll be printing on next.

What if the printer won’t pick up the envelope?

If you’re printing a single envelope using the single-envelope slot, you might not have pushed the envelope far enough into the printer. If you’re printing a stack of envelopes, you might have included too many in the stack. Reduce the number and print again.

Creative Printing

Printing Labels

You can use your HP DeskJet printer to print sheets of labels. Use only A4 or U.S.

Letter-sized sheets of labels. It’s particularly important to pick labels that are made

especially for inkjet printers. Otherwise, labels could peel off in your printer or the

ink might not dry.

Sheets of labels that are folded, curled, wrinkled, or partially used can get stuck in

the printer. Old labels or labels that have gotten very hot might not stick well

because the glue has deteriorated.

1 Click the Setup tab in the HP print settings box. Then select Plain Paper as the

2 Remove all paper from the IN

paper type and Normal as the print quality. (Go to “Finding the HP Print Settings Box” on page 26.)

tray and insert up to 20 label sheets. Flip up the OUT tray for a better view of the IN tray.

3 Slide the paper adjusters in to

fit snugly against the stack.

4 Push the IN tray back in and

flip the OUT tray down.

5 Print the labels.

After you are done printing:

•

You can leave the settings as they are if you’re going to be printing on plain paper.

•

Remove the label sheets from the IN tray and replace them with whatever paper you’ll be printing on next.

6410014

Creative Printing

Printing Cards

Use your printer to print on index cards, recipe cards, postcards, business cards—

any card size included in the Paper Size list on the Setup tab. (You can print on

other-sized cards, too, as described in “How to Print on Different Paper Sizes” on

page 35.)

1 In the HP print settings box, click the Setup tab, then select a card size in the

2 If printing greeting cards, click the Select Paper Type button, then select

3 Slide out the IN tray, slide out the paper adjusters, and flip up the OUT tray.

4 Place a stack of up to 30 cards (6 mm or 1/4 inch) in the tray.

Paper Size box. (Go to “Finding the HP Print Settings Box” on page 26.)

Specialty Papers and the appropriate selection (either HP Greeting Card Paper or HP Glossy Greeting Card Paper).

Make sure the orientation of the cards matches the orientation you’ve selected in your software program.

5 Slide the paper adjusters in so

that they fit snugly against the cards.

Slide the paper-width adjuster to the right so that it holds the card stack snugly against the right edge of the IN tray. If the cards are too small to be held securely by the paper-length adjuster, push the small slider until it fits snugly against the edge of the stack.

6 Push in the IN tray and flip down the OUT tray.

7 Print the cards.

Small Slider

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Creative Printing

After you are done printing:

1 Change the Paper Size in the Setup tab of the HP print settings box to whatever

paper size you’ll be printing on next.

2 Remove any remaining cards from the IN tray and replace them with whatever

paper you’ll print on next.

What if you want your cards to print sideways?

Make sure the orientation of the page is Landscape in your software program. (The software program user’s guide will tell you how.)

Printing Non-standard Size Cards

If the dimensions of your card aren’t listed in the Paper Size box in the Setup tab

of the HP print settings box, print it as described in “How to Print on Different Paper

Sizes” on page 35.

Creative Printing

Printing on Transparencies

For best results when printing your overhead presentation, use HP Premium Inkjet

Rapid-Dry Transparencies. The film coating on HP Premium Inkjet Rapid-Dry

Transparencies has been especially developed to work with HP inks, giving you

crisp images and text, and the fastest drying times. They won’t jam your printer,

either. Look for them at large office supply stores.

1 In the HP print settings box, click the Setup tab. Click the Select Paper Type

button, then select Transparency Films and the appropriate selection (either

HP Premium Inkjet Transparency Film, HP Premium Inkjet Rapid-Dry Transparencies, or Other Transparency Films). Click Best as the print quality.

(Go to “Finding the HP Print Settings Box” on page 26.)

Transparencies need longer drying times than regular paper. The printer dries them automatically before it releases them. Press the Resume button on the front of your printer to continue printing.

It isn’t absolutely necessary to use the Best print quality, but it gives the best results. You can get terrific results, with faster printing, by using the Normal print quality.

2 If you plan to make notes on your transparencies during your presentation, in

the HP print settings box, click the Features tab. Select Flip Horizontal.

3 Flip up the OUT tray for a better view of the IN tray.

4 Put the transparencies in your

printer with the rough side down and the adhesive strip toward the printer. (You can peel off the adhesive strip after printing.)

5 Slide in the paper adjusters,

just as you would for plain paper. Push the IN tray back in and flip the OUT tray down.

Adhesive Strip

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6 Print the transparency.

Creative Printing

7 Be patient when printing on HP Premium Inkjet Transparency Film or if printing

After you are done printing:

1 Change the Paper Type in the Setup tab of the HP print settings box back to

2 In the Features tab of the HP print settings box, click to clear Flip Horizontal.

3 Remove any remaining transparencies from the IN tray and replace them with

What if the ink never dries or there are cracks in the solid blocks of color?

•

on HP Premium Inkjet Rapid-Dry Transparencies in Best mode.

Because the printer uses more ink, lays the colors down more slowly, and allows for a longer drying time between sheets, transparencies take a while to print.

Plain Paper or to whatever is appropriate for what you’ll be printing next.

whatever paper you’ll print on next.

You might have printed on the wrong side of the transparency. Make sure to put it into the printer rough side down.

•

You might be trying to print on a transparency that wasn’t meant for an inkjet printer.

What if the quality isn’t what you were expecting?

You might not have chosen the right paper type and print quality. Follow the steps in the procedure above, and print the document again.

Creative Printing

Printing Posters

Note: This feature is not available with the HP DeskJet 832C, 830C, 815C,

812C and 810C Series printers.

1 Load normal-size Letter or A4 paper into the IN tray.

2 In the HP print settings box, click the Features tab. (Go to “Finding the HP Print

Settings Box” on page 26.)

3 In the Poster Printing area, click the selection for the number of sheets of

paper to be used in creating your poster. Your choices are 2x2, 3x3, or 4x4.

4 Print your document.

The text and pictures of each page of your document are magnified and printed across the selected sheets of paper.

5 After the document has printed and

the pages are dry, trim off the white edges on each sheet. Tape the sheets together to form a poster.

After you are done printing:

1 Click the None box in the Poster Printing area of the Features tab of the HP

print settings box.

2 If you used heavyweight paper, remove it from the IN tray and replace it with

whatever type of paper you’ll be using next.

Creative Printing

Printing Banners

We encourage you to use HP Banner Paper for the very best results. When you use

HP Banner Paper, your banners print with brighter color and denser blacks than if

you use other banner paper. It’s easy to use, too—you don’t have to tear off those

pesky perforated strips! Look for it at a large office supply store.

However, if you use computer or z-fold paper for your banners, we recommend

that you use 20-pound or 75-gsm paper. Always fan the paper to fluff it before

loading it.

Follow your software instructions:

The software program you’re using might require special settings before it prints banners correctly on your printer. Check the HP DeskJet 8xxC Series

Printer R

software) for information regarding your specific software program.

1 In the HP print settings box, click the Setup tab and then click Banner. In the

Paper Size box, select A4 or Letter. (Go to “Finding the HP Print Settings Box”

on page 26.)

elease Notes

(which were installed on your computer with the printer

Note: You must select the Banner setting on the Setup tab of the HP print

settings box, and flip the banner switch to the up position, when printing an banner paper.

2 Click the Select Paper Type button, then select Specialty Papers and

HP Banner Paper.

3 Flip the banner switch up.

The OUT tray lifts slightly, enabling the printer to pick up the banner paper.

4 Remove all paper from the IN

tray.

Banner Switch

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Creative Printing

5 Get the banner paper ready for the printer:

6 Put the paper into the

a. From the stack of banner paper, tear off the number of sheets you need to

print the banner. (You must have at least five sheets in the stack.)

b. Tear off and discard the perforated strips, if there are any.

c. Fan the stack so that the pages don’t stick together in the printer.

lower IN tray so that the unattached edge is at the top of the stack. Insert the stack’s top edge first into the IN tray until it stops.

Unattached Edge

7 Slide the paper adjusters

so that they fit snugly against the edges of the paper stack.

8 Push the IN tray back in.

9 Print the banner.

You’ll notice that the printer goes through some start-up movements before it starts printing. Also, banner printing takes a while; it might be several minutes before you see the results.

10 After your banner is printed, if the Resume light is blinking, press the

Resume button as many times as needed until all the banner paper is out of the printer.

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Creative Printing

After you are done printing:

1 Click Cut-Sheet in the Setup tab of the HP print settings box.

2 Change the paper type to the type of paper you will be printing on next.

3 Flip the banner switch down.

4 Put paper into the IN tray.

What if the banner has a big gap or a crease where you don’t expect it?

•

What if the banner paper jams in the printer?

•

The printer might be picking up more than one sheet of paper at a time. Take the paper out, then fan the stack. Also be sure the top and bottom margins are set to zero in your banner program. Print the banner again.

The software program from which you printed may need to be set to print on a continuous sheet instead of individual pages. See the manual provided with your software program.

You might not have clicked Banner on the Setup tab in the HP print settings box.

•

Put in more than five, but fewer than 20, sheets of paper.

•

Make sure the banner switch (located on the printer) is up.

•

See the online HP DeskJet 8xxC Series Printer settings for specific software programs.

•

Make sure you remove all paper before loading the banner paper.

•

See “Clearing a Paper Jam” on page 69 for instructions on how to remove jammed paper from your printer.

What if you get a message that says you’re out of paper, but you’re not?

You might not have pushed the paper-length adjuster or the IN tray in all the way. Make sure it’s snug against the paper, and print again.

What if the text is fuzzy after printing a banner?

If the print quality seems especially poor when you switch from banner printing, you might have forgotten to reset the printer for normal printing.

Release Notes

for the appropriate

Creative Printing

Printing Iron-On Transfers

When it comes to printing images, you don’t need to stop with paper. You can use

transfer paper to get the images from the computer document onto cloth. You’ll

need:

•

the T-shirt or other cloth you want to transfer an image onto

•

the document containing the picture or text you want to print

•

iron-on transfer paper, which you can buy at a computer or office supply store. HP Iron-On T-Shirt Transfers are designed to work with your printer and HP ink to give you a professional silk-screened look.

Here’s how you do it

On your computer, open the document containing the text or picture you want to transfer to the fabric.

2 In the HP print settings box, click the Setup tab. Click the Select Paper Type

button, then select Specialty Papers and HP Iron-On T-Shirt Transfers.

3 If you want the text or picture on the fabric as you see it on the screen, flip the

document by clicking Flip Horizontal on the Features tab.

4 Load the transfer paper transparent-side down in the printer.

5 Print the transfer.

6 Follow the instructions included

with the iron-on transfer paper to transfer the image onto the fabric.

After you are done printing:

1 Click to clear the Flip Horizontal box in the Features tab of the HP print

settings.

2 Change the paper type to the type of paper you will be printing on next.

3 Replace the transfer paper with your everyday paper.

Using and Caring for Your Inkjet Print Cartridges

Using Inkjet Print Cartridges

Each HP Inkjet print cartridge is a self-contained, plug-in ink supply. The printer operates with two inkjet print cartridges installed: one black and one tri-color. The HP printers and inkjet print cartridges are designed to work together to deliver outstanding print quality for results that are always clear, always sharp.

HP recognizes that some customers want the reliability and print quality of our HP inkjet print cartridges, but also require a lower purchase price. Other users have lower-volume printing needs and simply require less ink. By offering lower-priced, lower-volume print cartridges, HP is able to offer a choice of printing supplies ideal for the price-conscious and/or occasional printer user, while ensuring quality results. For the frequent or regular printer user, HP continues to offer the largervolume HP print cartridges that deliver clear, sharp output at a competitive price per page. With two convenient sizes from which to choose, you can select the cartridge that fits both your printing needs and your budget.

Note: When buying replacement inkjet print cartridges, check the part

numbers carefully so that you buy the correct cartridges for your printer: 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require:

Black HP 51645 Series

Tri-Color HP C1823 Series

810C, 812C require:

Black HP No. [15] (equivalent to C6615A)

Tri-Color HP No. [23] (equivalent to C1823 Series)

Replacing an Inkjet Print Cartridge

Note: When either inkjet print cartridge runs out of ink, replace the empty

inkjet print cartridge. If you do not have a new inkjet print cartridge, leave the empty inkjet print cartridge in the cradle until you can replace it. The printer does not print with only one inkjet print cartridge installed.

Using and Caring for Your Inkjet Print Cartridges

1 With the printer turned on, open the top cover.

In a few moments the print cartridge cradles automatically move to the center of the printer and the Inkjet Print Cartridge light flashes.

2 Snap up the cradle latch from the top of the inkjet print cartridge to be

replaced.

3 Lift the cartridge out of the cradle.

4 Discard the empty cartridge.

5 Remove the replacement inkjet print cartridge from its packaging. 6 Carefully remove the protective vinyl tape from the replacement cartridge.

Note: Be careful not to touch the ink nozzles or the copper contacts.

Touching these parts of the inkjet print cartridge can result in clogs, ink failure, or bad electrical connection. Also, do NOT remove the copper strip; these are electrical contacts required for proper operation of the inkjet print cartridges.

Warning

7 Place the cartridge into the now-empty print cartridge cradle and push the

cartridge firmly, straight down into the cradle.

8 Close the latch. You will notice some resistance when closing the latch. When

the latch is fully closed, you will hear a click.

9 Close the top cover.

You’ll hear the cradle mechanism move, returning to the home position on the right side of the printer.

10 If the inkjet print cartridge light continues to blink after you install new

inkjet print cartridges, check the part numbers on the cartridges to ensure you installed the correct ones:

895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require:

Black HP 51645 Series

Tri-Color HP C1823 Series

810C, 812C require:

Black HP No. [15] (equivalent to C6615A) Tri-Color HP No. [23] (equivalent to C1823 Series)

Keep new and used inkjet print cartridges out of the reach of children.

Using and Caring for Your Inkjet Print Cartridges

Storing Inkjet Print Cartridges

To maintain excellent print quality from your inkjet print cartridges:

•

Keep all inkjet print cartridges in their sealed packages, at room temperature (60-78 degrees F or 15.6-26.6 degrees C), until you are ready to use them.

•

Keep the inkjet print cartridges in their cradles at all times to keep them from drying out or becoming clogged.

•

Do not unplug the printer before printing is complete and the inkjet print cartridge cradles have returned to their home position on the right side of the printer; doing so can dry out the inkjet print cartridges.

•

Turn off the printer and allow the inkjet print cartridges to return to the right side of the printer for proper capping of the nozzles before unplugging the power cord or turning off any attached power strip.

•

The printer does not work with only one inkjet print cartridge installed. If one of the inkjet print cartridges runs out of ink, leave the empty inkjet print cartridge in the cradle until you can replace it.

Using and Caring for Your Inkjet Print Cartridges

Aligning the Inkjet Print Cartridges

You must use the printer software to align the black and tri-color inkjet print

cartridges each time you replace or reinstall an inkjet print cartridge. This ensures

that the black and tri-color inks are aligned when used together on the same line

of text or within the same picture.

1 Make sure the printer is on and the Power light is lit.

2 Be sure the printer’s IN tray contains plain paper. Double-click the HP DeskJet

Toolbox icon on the computer screen. (Go to “Finding the HP DeskJet Toolbox”

on page 63.)

3 Click the Printer Services tab. Then click Align the print cartridges. Follow the

directions on the computer screen.

Cleaning the Inkjet Print Cartridges

Cleaning your inkjet print cartridges can improve the quality of printing.

If your printed page is missing lines or dots, or if it contains ink streaks, perform

Procedure 1 in this section. If problems persist after performing Procedure 1,

perform Procedure 2 in this section.

Procedure 1: Correcting Missing Lines or Dots

Clean the inkjet print cartridges when you notice that lines or

dots are missing from your printed text and graphics, as shown

on the right. The inkjet print cartridges can be cleaned from the

HP DeskJet Toolbox.

Note: Do not clean the inkjet print cartridges unnecessarily, as this wastes

ink and shortens the life of the inkjet print cartridge.

Using and Caring for Your Inkjet Print Cartridges

t labore qusft v

To Clean the Inkjet Print Cartridges from the HP DeskJet Toolbox

1 Double-click the HP DeskJet Toolbox icon on the computer screen.

2 Click the Printer Services tab.

3 Click Clean the print cartridges and follow the directions on the screen.

If print quality improves by going through this sequence once, but the quality is

still not quite good enough, repeat the procedure. Start at step 1, or click the Clean

Again button on the last cleaning window. There is no harm done but a little

wasted time and ink.

If this process does not improve the print quality, your inkjet print cartridges might

be low on ink. See the document provided with the black inkjet print cartridge for

how to use the ink level sensor to determine if the cartridge is low on ink. Replace

the inkjet print cartridges, if appropriate.

Also, dust fibers occasionally drag through the ink and streak it. If problems

persist, continue with Procedure 2.

Caution

Procedure 2: Eliminating Ink Streaks

Customers using HP DeskJet printers in dusty environments

might occasionally experience ink streaks because of a small

accumulation of debris inside the printer. This debris can

include dust, hair, carpet, or clothing fibers. Ink streaking is easily prevented or

corrected by cleaning two areas of the printer: the inkjet print cartridges and the

inkjet print cartridge cradle.

Materials You Will Need

Before you start, make sure you have the following materials available:

•

Cotton swabs or any soft material that will not come apart or leave fibers (for example, a piece of clean cotton cloth such as a man’s handkerchief).

•

Distilled, filtered, or bottled water. (Tap water may contain contaminants that can damage the inkjet print cartridges.)

•

Scrap paper or paper towel on which to set the inkjet print cartridges while you are working.

Be careful not to get ink on your hands or clothing.

Using and Caring for Your Inkjet Print Cartridges

Remove the Inkjet Print Cartridges

1 Turn the printer on and lift the printer’s top cover.

The inkjet print cartridges move to the center of the printer.

2 After the inkjet print cartridges

have moved to the center of the printer, unplug the power cord from the back of the printer.

3 Remove the inkjet print cartridges

from the cradles and place them wide side down on a scrap piece of paper.

Warning

Caution

Keep new and used inkjet print cartridges out of the reach of children.

Once you’ve removed the inkjet print cartridges, make sure that they are not outside of the printer longer than 30 minutes.

6410908

Note: Be careful not to touch the ink nozzles or the copper contacts.

Touching these parts of the inkjet print cartridge can result in clogs, ink failure, or bad electrical connection.

Clean the Inkjet Print Cartridges

1 Grasp the black inkjet print

cartridge by the top.

2 Dip a clean cotton swab into

distilled water and squeeze any excess water from the swab.

3 Clean the face and edges of the inkjet print cartridge as shown. DO NOT wipe

the nozzle plate.

Do not clean nozzle plate

Clean

Using and Caring for Your Inkjet Print Cartridges

4 Hold the inkjet print cartridge up to the light to inspect for fibers on the face

and edges. If fibers are still present, repeat steps 2 and 3.

5 Repeat steps 1-4 with the tri-color inkjet print cartridge using a clean, moistened

cotton swab to avoid any contamination.

Clean the Inkjet Print Cartridge Cradle

1 Position yourself at eye level with

the printer.

2 Locate the cradle that held the

inkjet print cartridges.

3 Using clean, moistened swabs,

wipe the underside of each wall of the carriage where fibers may collect and come in contact with the paper. Repeat until no ink residue is seen on a clean swab.

6410907

Reinstall the Inkjet Print Cartridges

1 Reinstall the inkjet print cartridges and close the printer’s top cover.

2 Reinsert the power cord into the back of the printer.

3 Print a test page. On the Printer Services tab of the HP DeskJet Toolbox, click

Print a self-test page.

4 Examine the printout for ink streaking.

Note: This procedure should remove all fibers that would cause ink to streak

on a printout; however, fibers can be missed. If the printout still shows streaking, repeat the procedure until the test printout is clear and sharp. This procedure and additional maintenance tips are located on the World Wide Web at: http://www.hp.com/support/home products.

Using and Caring for Your Inkjet Print Cartridges

Damage Resulting from Refilling the Inkjet Print Cartridges

To get the best performance from your printer, Hewlett-Packard recommends

using only genuine HP supplies for HP inkjet printers, including genuine factory-

filled HP inkjet print cartridges. Damage resulting from the modification or

refilling of HP inkjet print cartridges is specifically excluded from coverage of HP

printer warranties.

Refilling an HP inkjet print cartridge pushes the electronic and mechanical

components of the inkjet print cartridge past their normal life cycle, creating

many potential problems, such as:

Poor print quality

•

Non-HP ink can contain components that cause nozzles to become clogged, resulting in streaked copy and graying or fuzzy characters.

•

Non-HP inks can contain components that corrode the cartridge’s electrical components, resulting in poor printouts.

Potential damage

Caution

•

If ink from a refilled cartridge leaks, the excess ink might damage the service station that caps the inkjet print cartridge while it is in the printer but not in use. Because this service station maintains the health of the inkjet print cartridge, quality problems might occur with this and future inkjet print cartridges.

•

If ink from a refilled inkjet print cartridge leaks onto the electrical components in your printer, severe printer damage can occur, causing down-time and repair costs.

Damage resulting from the modification or refilling of HP inkjet print cartridges is specifically excluded from the coverage of HP printer warranties.

Note: When buying replacement inkjet print cartridges, check the part

numbers carefully so that you buy the correct cartridges for your printer: 895Cxi, 895Cse, 880C, 882C, 832C, 830C, 815C require:

Black HP 51645 Series

Tri-Color HP C1823 Series

810C, 812C require:

Black HP No. [15] (equivalent to C6615A)

Tri-Color HP No. [23] (equivalent to C1823 Series)

Getting Help When Things Go Wrong

Finding the HP DeskJet Toolbox

The HP DeskJet Toolbox tells you how to troubleshoot your printing problems. It even allows you to align and clean your print cartridges. For each Windows system, here are a couple of places to find the HP DeskJet Toolbox.

For Windows 95, 98 and Windows NT 4.0

•

Double-click the HP DeskJet Toolbox shortcut icon. This shortcut is on your desktop.

•

If you’ve removed the HP DeskJet Toolbox icon, click Start ➙ Programs ➙

HP DeskJet 8xxC Series

•

Click the HP Toolbox button. This button appears on the Taskbar at the bottom of the screen when the HP DeskJet Toolbox is open.

For Windows 3.1x

•

If you close the HP DeskJet Toolbox, it’ll reappear when you’re printing. Or you can double-click it in the HP DeskJet 8xxC Series utilities group in the Program Manager.

➙ HP DeskJet 8xxC Toolbox.

•

Double-click the HP DeskJet Toolbox icon. It’s on your desktop when you start your computer.

Getting Help When Things Go Wrong

About the HP DeskJet Toolbox

Note: Wording and tabs on the HP DeskJet Toolbox may differ from that

shown here depending on your printer model.

Troubleshooting Tab

Click on the symptom that

matches the problem you are

having with the printer. Follow

the questions through the series

of screens presented to solve

most common problems.

Printer Services Tab

Click on a button to keep your

printer in working order.

For HP DeskJet 895C Series Printers Only: Networking Tab

Click to learn more about your

network printer. Go to the

appendix, “Using Your HP

DeskJet 895C Series Printer on a

Network” on page 88 for more

information about network

printing.

Getting Help When Things Go Wrong

Basic Troubleshooting

Any time you experience printing difficulties you can use the online

troubleshooting tool: the HP DeskJet Toolbox. With a few clicks of the mouse

button, you’ll find your specific problem and details on how to fix it. The HP

DeskJet Toolbox even aligns and cleans your inkjet print cartridges.

What if no page came out of the printer?

Be patient. Complex documents, such as

color photographs, take awhile to print. Check the Power light; if it’s blinking, the printer is processing information.

Power. Make sure the printer is on (the

Power light on the front of your printer should be on), and that all connections are firm.

Cover. Make sure the top cover of the

printer is closed.

Paper. Make sure you put paper into the

IN tray correctly.

Print cartridges. Make sure both inkjet

print cartridge cradles contain properly installed cartridges with the correct part numbers for your printer.

Paper jam. Make sure no paper is stuck in

the printer. Go to “Clearing a Paper Jam” on page 69 for more information.

Communications. If you are using the

parallel port on the printer and you see a “Printer Not Responding” message on your screen, you might be using the wrong cable. (The bi-directional HP IEEE 1284-Compliant Parallel Interface Cable is recommended.) Test the printer communications: in the HP DeskJet Toolbox, click the Printer Services tab, and then click Test the printer communications. If the test fails, install the printer using a bi-directional printer cable with the computer’s parallel port. Then retest the printer communications.

What if the printer software or bonus software programs aren’t working from the CD?

Check the CD-ROM Player.

the CD drive in your computer is working by inserting a known to be good CD. If you suspect that the CD is flawed, call HP Customer Support as described on page 70.

“There is a Problem” box appears.

Perform the steps listed in the box and click Retry. If the box reappears, click Skip. You might still be able to print, but some of the printer’s messages to you might not be able to be displayed. If the printer is connected to the computer with a parallel cable, be sure you are using a bi-directional HP IEEE 1284-Compliant Parallel Interface Cable. Also be sure that you selected an LPT-type port when you installed the printer software.

Make sure

Getting Help When Things Go Wrong

What if a blank page came out of the printer?

Tape. Make sure you’ve removed the

protective pieces of tape on the inkjet print cartridges.

Default printer. Make sure you’ve

selected the HP DeskJet printer as the default printer. To check your default printer, click the the HP DeskJet Toolbox, and then click

blank page came out printer selected

folder and follow the on-screen instructions for setting a default printer.

Ink. You might have run out of ink.

Replace the inkjet print cartridges as described on page 55.

Faxes. If you’ve received an electronic fax

at your computer and the printer prints a blank page when you try to print the fax, try saving the fax in a graphic format (such as TIF). Then place it in a wordprocessing document, and print from there. Alternatively, see the online troubleshooting in the HP DeskJet Toolbox for the solution.

Troubleshooting

tab in

. Under

, click to open the Printers

Wrong

What if text or graphics are in the wrong place?

Paper orientation. If the printing is

positioned incorrectly on the page, make sure you’ve selected the correct orientation (Portrait or Landscape) on the Features tab of the HP print settings box.

Alignment. If the tri-color ink and black

ink don’t line up on the printed page, you might need to align the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Align the print cartridges.

Loading. If the printing is slanted or

skewed, try reloading the paper. Make sure the rear access door is properly locked, as described in “Clearing a Paper Jam” on page 69.

Margin settings. If text is running off the

edge of the page:

•

Make sure the margins are set correctly in your software program.

•

Make sure the elements in your document fit within the printable area of the page.

•

Make sure you’ve selected the right paper size on the Setup tab of the HP print settings box.

•

Make sure Poster Printing is unselected in the Features tab of the HP print settings box.

Getting Help When Things Go Wrong

What if the print quality is poor?

After printing a banner. Make sure the

banner switch located on the printer is in the down position.

Paper. If the printing is faded or the

colors are dull or bleeding into each other, make sure you’re using paper intended for inkjet printers and that you’ve loaded the paper print side down. Also, make sure the appropriate paper type is selected in the HP print settings box.

Ink. You can control the amount of ink on

the page by changing the Print Quality (on the Setup tab of the HP print settings box).

•

If the printing appears faded or the colors are dull, click Normal or Best instead of EconoFast.

•

If the colors bleed into one another or the ink smears on the sheet, click Normal or EconoFast instead of Best.

Setup

tab of the

Cartridges. If ink is smearing or is

splotchy:

•

You might need to clean the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Clean the print cartridges.

•

You might need to replace the inkjet print cartridges (see page 55).

Alignment. If the tri-color ink and black

ink don’t line up on the printed page, you might need to align the inkjet print cartridges. In the HP DeskJet Toolbox, click the Printer Services tab, and then click Align the print cartridges.

•

You may have run out of ink. Replace the cartridges (see page 55).

Getting Help When Things Go Wrong

What if something on the page is wrong or missing?

Margin settings. If the printing is cut off

around the edges, check your software program to make sure:

•

You’ve set the correct margins.

•

The margins are within the printable area (go to “Minimum Printing Margins” on page 74).

•

The elements are scaled correctly.

Colors. If the colors are wrong or missing:

•

You might need to clean your tri-color inkjet print cartridge. In the HP DeskJet Toolbox, click the Printer

Services tab, and then click Clean the print cartridges.

•

You might need to replace the tri-color ink cartridge, as described on page 55.

•

Make sure you haven’t selected Print in Grayscale on the Color tab of the HP

print settings box.

Communications. Make sure all cables

are plugged in tightly. If using the parallel port on the printer, make sure you’re using a bi-directional cable. To test the cable attached to the parallel port, in the HP DeskJet Toolbox, click the Printer

Services tab, and then click Test the printer communications.

What if you’re having trouble printing a banner?

Print settings. If the printer backs the

paper up into the IN tray when you try to print, make sure you’ve clicked the

Setup

tab of the HP print settings box.

Banner switch. If the paper jams, make

sure you moved the banner switch up and inserted the banner paper all the way in to the IN tray.

Loading. If several sheets feed into the

printer together, try unfolding and folding the paper to get more air between the sheets.

Paper. If the paper creases as it passes

through the printer, the paper might be inappropriate for banner printing. HP Banner Paper is highly recommended.

Margin gap. If you see gaps in the

printing at the ends of the sheets, a problem might exist in your software program. See online troubleshooting in the HP DeskJet Toolbox for more information.

Banner

Getting Help When Things Go Wrong

Clearing a Paper Jam

If the paper jams in the printer:

1 Pull the paper out of either the IN tray or the OUT tray.

2 Press the Resume button on the front of the printer to clear the paper jam.

3 If the paper jam has cleared, print your document again. If the paper jam was

not cleared by pressing the Resume button, and you can not remove the jammed paper from the front of the printer, follow the steps below.

If the paper jams in the back of the printer:

1 If you can’t reach the jammed

paper, turn the knob on the rear access door at the back of the printer 1/4 turn counter clockwise and remove the door.

2 Pull the jammed paper out of the

printer and then replace the rear access door, making sure to lock the door by turning the knob clockwise to the locked position.

3 Press the Resume button on

the front of the printer.

Rear Access Door

4 Print your document again.

If you can’t see the paper causing the jam, check to see if a label has come

unglued from a label sheet while going through the printer.

6410009

Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you’ve made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need—and you’ll find it fast.

Electronic Support Information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

HP Customer Care Online

Click your way to a quick solution! A great place to go for answers to questions about HP products is HP Customer Care online at

http://www.hp.com/support/ home_products. You’ll get instant access to

everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week.

HP Customer Care User Community

They’re friendly. They’re informative. Check out our online user community. Simply review existing messages left by other HP users to find the answers you’re looking for. If its not there you can post your question, then check back later for ideas and suggestions from knowledgeable users and system operators. You can access the user community from http://www.hp.com/ support/home_products.

HP Customer Care Audio Tips (U.S. Only)—Toll Free Automated Support Line

For fast and simple solution steps to commonly asked DeskJet questions, try out automated support line at (877) 283-4684.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software upgrades for Windows 3.1x, 95, 98 and NT 4.0. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•

Download the printer software by accessing HP’s Web site (http://

www.hp.com/support/home_products).

•

If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive, you can order the printer software on 3.5-inch disks by calling the phone number listed on the printer software CD case. Disks are delivered to you for no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•

If you are in the U. S. and need a software upgrade, you can order by calling (661) 257-5565. Software upgrades are available for the cost of the disks plus shipping.

•

If you are outside the U.S. and cannot download the driver from HP’s Web site, call the HP Customer Care number nearest you. See page 71.

HP Customer Care Repair

•

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

Getting Help When Things Go Wrong

HP Customer Care by Phone

Within 90 days from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, the long-distance charges apply. Before placing a call for help, please make sure that:

•

You have checked your User’s Guide and the DeskJet Toolbox and Help files, or HP Customer Care online for installation troubleshooting tips.

•

You are seated in front of your computer with your printer nearby.

•

You have the following information available:

–

Your printer’s serial number (the label is on the printer’s bottom). _________________________

–

Your printer’s model number (the label is on the front of the printer). _________________________

–

The model of the computer. _________________________

–

The version of the printer driver and software program (if applicable). _________________________

A Note About Letters

If you need help from a technical support person, we recommend that you call us while you’re in front of your computer and printer, rather than writing a letter to us. That way we can help you with your questions immediately!

Africa/Middle East 41 22/780 41 11 Argentina 541781-4061/69 Australia 61 3 92728000 Austria 43 (0)660 6386 Belgium (Dutch) 32 (0)2 62688 06 Belgium (French) 32 (0)2 6268807 Brazil 55 11 709-1444 Canada (905) 206-4663 China 86 10 6505 3888-5959 Czech Republic 42 (2) 471 7321 Denmark 45 (0)39 294099 Finland 385 (0)203 47288 France 33 (0) 143623434 Germany 49 (0) 180 532 6222 Greece 30 1 689 64 11 Hong Kong (800) 96 7729 Hungary 36 (1) 252 4505 India 91 11 682 60 35 Indonesia 6221 350 3408 Ireland 353 (0) 1662 5525 Israel 972-9-9524848 Italy 39 (0)2 264 10350 Japan, Tokyo 81 3 3335-8333 Japan, Osaka 81 6 838 1155 Korea 82 2 3270 0700 Malaysia 03 2952566 Mexico D.F. 326 46 00 Mexico, Guadalajara 669 95 00 Mexico, Monterrey 378 42 40 Middle East/Africa 41 22/780 41 11 Netherlands 31 (0)20 606 8751 New Zealand (09) 356-6640 Norway 47 (0)22 116299 Philippines 65 272 5300 Poland 48 22 37 50 65 Portugal 351 (0) 144 17 199 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0)8 6192170 Switzerland 41 (0)84 8801111 Taiwan 886 2-2717-0055 Thailand (66-2) 661 4011 Turkey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U. S. (208) 344-4131 Venezuela 58 2 239 5664

Getting Help When Things Go Wrong

After Ninety Days

You can still get help from HP for a fee. Prices are subject to change without notice. (Online help is still available for free!)

•

For quick questions in the United States only, call (900) 555-1500. The fee is $2.50 per minute and begin when you connect with a support technician.

•

For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

•

If during your phone call, it is determined that your printer requires repair, and you are within your printer’s hardware warranty period, the support fee will be reversed. However, if you are calling long distance, the long-distance charges apply.

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•

Consult your reseller to get extended coverage.

•

If your reseller does not offer service contracts, please call Hewlett-Packard directly and ask about our service agreement offering. In the U.S. call (800) 446-0522; in Canada call (800) 268-1221. For service agreements outside the U.S. and Canada, contact your local HP Sales Office.

More About Your Printer and Supplies

Maintaining Your Printer

•

Use a soft cloth moistened with water to wipe off dust, smudges, and stains.

•

The interior of the printer does not require cleaning. Keep fluids away from the interior of the printer.

•

Do not lubricate the rod on which the inkjet print cartridge cradles move. Noise is normal when the cradle is moving back and forth within the printer, when the printer is new. With use, the printer will become quieter.

Increasing Printer Performance

The print speed and overall performance of your printer can be affected by several things:

•

The amount of RAM in your computer can determine how fast your documents are sent to the printer. Increasing the amount of RAM in your computer can speed up this process as well as make your computer work more efficiently when you are doing something besides printing. (Go to Settings” on page 82 to determine how much RAM is in your computer.)

“Checking Your Computer

•

The printer driver that you are using to print your documents can make a significant difference in the quality of your printed output. Make sure you are using an up-to-date version of an HP printer driver designed specifically for your printer model. Go to “Printer Software” on page 70 for information on how to get an updated printer driver.

•

The size and complexity of the documents you print can make a difference in your printer’s performance. Graphics and photographs are usually more complex and print more slowly than a document that contains only text.

•

The processing speed of your computer determines how fast your document is sent to the printer.

•

The amount of free space on your computer’s hard disk makes a difference in printing speed. If your computer has less than 100 MB of free space, it can take longer to process your document for printing.

•

Running numerous software programs at one time slows down printing, because they are using the RAM in your computer. Therefore, limit the number of programs or documents you open at one time.

More About Your Printer and Supplies

Minimum Printing Margins

The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area—that is, within the top, bottom, left, and right margins available for the specific size of paper on which you are printing.

When you use nonstandard paper sizes and select the Custom Paper Size setting in the HP print settings box, the paper width must be between 77 and 215 mm (3 and 8.5 inches) and the paper length must be between 77 and 356 mm (3 and 14 inches).

A4-Sized Paper

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

Margins for Letter-, Legal-, and Executive-Sized Paper

Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

A5-Sized Paper

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

B5-Sized Paper

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

Cards (3x5, 4x6, 5x8, and A6)

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

Hagaki Postcards

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 1.0 mm (0.04 in.) Bottom: 11.7 mm (0.46 in.)

Envelopes

Left: 1.0 mm (0.04 in.) Right: 11.7 mm (0.46 in.) Top: 3.2 mm (0.125 in.) Bottom: 3.2 mm (0.125 in.)

Banners - A4 Sized (8.27 x 11.7 in.)

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 0.00 mm (0.0 in.) Bottom: 0.00 mm (0.0 in.)

Banners - Letter Sized (8.5 x 11 in.)

Left: 3.2 mm (0.125 in.) Right: 3.2 mm (0.125 in.) Top: 0.00 mm (0.0 in.) Bottom: 0.00 mm (0.0 in.)

DOS margins can vary. See the manual for the specific DOS program for more information.

More About Your Printer and Supplies

Supplies and Accessories

HP IEEE 1284-Compliant Parallel Interface Cable (with one 1284-A

connector for the computer port and one 1284-B connector for the printer port)

2-meter length C2950A 3-meter length C2951A

HP JetDirect Print Servers for 895C Series Printers Only

HP JetDirect 170X External Print Server

HP JetDirect 300X External Print Server

HP JetDirect 500X External Print Server

HP USB-Compliant Interface Cable

2-meter length C6518A

Inkjet Print Cartridges for 895Cxi, 895Cse, 882C, 880C, 832C, 830C

Black

Tri-color

Ethernet/802.3 RJ-45 (10Base-T) Single Port

Ethernet/802.3 RJ-45 (10Base-T/ 100Base-Tx) Single Port

Ethernet/802.3 BNC (10Base2) RJ-45 (10Base-T/ 100Base-Tx) 3 Ports

Token Ring/802.5 DB9, RJ-45 3 Ports

HP 51645 Series

HP C1823 Series

J3258A

J3263

J3265A

J3264A

Inkjet Print Cartridges for 810C, 812C

Black

Tri-color

HP No. [15] (equivalent to C6615A)

HP No. [23] (equivalent to C1823 Series)

Power Adapter (worldwide)

C6409-60014

Power Cords

U.S., Canada, Brazil, Latin America, Saudi Arabia

Japan 8120-8336 U.K. 8120-8341 Singapore, Malaysia,

Middle East, Hong Kong South Africa 8120-8347 India 8120-8345 Australia 8120-8337 Argentina 8120-8434 China, Taiwan, Philippines 8120-8346 Korea 8120-8339 Europe, Jordan, Lebanon, North

Africa, Israel, Russia, Baltic countries, Thailand, Indonesia, Caribbean, Latin America

8120-8330

8120-8719

8120-8340

Other Replaceable Parts

DJ895C Series Printer Top Cover (Access Door Assembly)

DJ880C Series Printer Top Cover (Access Door Assembly)

DJ830C Series Printer Top Cover (Access Door Assembly)

DJ810C Series Printer Top Cover (Access Door Assembly)

Cable Access Door (I/O Cover) C6409-40014

C6409-60015

C6409-60040

C6413-60001

C5870-40045

More About Your Printer and Supplies

Printer User’s Guides

Be sure to check the HP Web site first for all your documentation needs. Most HP printer documentation is available in PDF format for viewing and printing from Adobe Acrobat at http://www.hp.com

The following lists the available Printer User’s Guides for Windows

Arabic C6411-90104 Czech C6411-90105 Danish C6411-90106 Dutch C6411-90107 English C6413-90009 Finnish C6411-90108 French C6413-90002 German C6411-90109 Greek C6411-90110 Hebrew C6411-90111 Hungarian C6411-90112 Italian C6411-90113 Japanese C6411-90039 Korean C6413-90003 Norwegian C6411-90114 Polish C6411-90115 Portuguese C6413-90004 Russian C6411-90116 Simplified Chinese C6413-90005 Spanish C6413-90006 Swedish C6411-90117 Thai C6413-90007 Traditional Chinese C6413-90008 Turkish C6411-90118 Setup Guide in Croation,

Slovenian, Slovakian, and Romanian languages

C6411-90062

Paper

HP Bright White InkJet Paper

210 x 297 mm, A4, 500 sheets C1825A 210 x 297 mm, A4, 200 sheets C5977A U.S. letter, 200 sheets C5976A U.S. letter, 500 sheets C1824A

HP Premium Inkjet Paper

210 x 297 mm, A4, 200 sheets 51634Z U.S. letter, 200 sheets 51634Y

HP Premium Brochure and Flyer Paper

U.S. letter, 50 sheets C6955A

HP Photo Paper

Asian A4, 20 sheets C6765A European A4, 20 sheets C1847A U.S. letter, 20 sheets C1846A

HP Premium Photo Paper

Asian A4, 15 sheets C6043A European A4, 15 sheets C6040A U.S. letter, 15 sheets C6039A

HP Premium Inkjet Transparency Film

210 x 297 mm, A4, 20 sheets C3832A 210 x 297 mm, A4, 50 sheets C3535A U.S. letter, 20 sheets C3828A U.S. letter, 50 sheets C3834A

HP Premium Inkjet Rapid-Dry Transparencies

210 x 297 mm, A4, 50 sheets C6053A U.S. letter, 50 sheets C6051A

More About Your Printer and Supplies

HP Banner Paper

210 x 297 mm, A4, 100 sheets C1821A U.S. letter, 100 sheets C1820A

HP Greeting Card Paper

(Pre-scored for quarter-fold)

210 x 297 mm, A4, 20 sheets, 20 envelopes

U.S. letter, 20 sheets, 20 envelopes

C6042A

C1812A

HP Premium Glossy Hagaki Cards

Hagaki card, 20 cards C6575A

HP Glossy Greeting Card Paper

(Pre-scored for half-fold)

210 x 297 mm, A4, 10 sheets, 10 envelopes

U.S. letter, 10 sheets, 10 envelopes

C6045A

C6044A

HP Iron-On T-Shirt Transfers

European 210 x 297 mm, A4, 10 sheets

Asian 210 x 297 mm, A4, 10 sheets

U.S. letter, 10 sheets C6049A

C6050A

C6065A

HP Restickables, Large Round Inkjet Stickers

U.S. letter, 10 sheets (90 stickers) C6822A

HP Restickables, Large Square Inkjet Stickers

U.S. leter, 10 sheets (90 stickers) C6823A

Ordering Information

To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service:

•

Argentina: (54 1) 787-7100

Fax: (54 1) 787-7213 Hewlett-Packard Argentina, Montañeses 2150 1428 Buenos Aires, Argentina

•

Australia/New Zealand: (03) 895-2895

China Resources Bldg. 26 Harbour Road Wanchai, Hong Kong

•

Belgium: 02/778 3092 (or 3090, 3091)

Fax: 02/778 3076 Hewlett-Packard Belgium SA/NV 100 bd. de la Woluwe/Woluwedal 1200 BRUXELLES

•

Brazil: 55-11-7296-4991

Fax: 55-11-7296-4967 Edisa Hewlett-Packard SA, R. Aruana 125, Tambore, Barueri, São Paulo, Brazil, 06460-010

•

Canada: (800) 387-3154, (905) 206-4725

Fax: (905) 206-3485/-3739 Hewlett-Packard (Canada) Ltd., 5150 Spectrum Way Mississauga, Ontario L4W 5G1

•

Toronto: (416) 671-8383

•

Chile: (56 2) 203-3233

Fax: (56 2) 203-3234 Hewlett-Packard de Chile SA Av. Andres Bello 2777, Oficina 1302 Las Condes, Santiago, Chile

•

Denmark: 45 99 14 29

Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD

•

Finland: (90) 8872 2397

Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO

•

France: (1) 40 85 71 12

Fax: (1) 47 98 26 08 EuroParts, 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS

Availability of special media varies by country.

More About Your Printer and Supplies

•

Germany: 07031-145444

Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN

•

International Sales Branch: (41) 22 780 4111

Fax: (41) 22 780-4770 Hewlett-Packard S. A., ISB 39, rue de Veyrot 1217 MEYRIN 1, GENEVE - SUISSE

•

Italy: 02/9212.2336/2475

Fax: 02/92101757 Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di Vittorio, 9 20063 Cernusco s/N (MI)

•

Japan: (03) 3335-8333

Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chome, sugninami-ku Tokyo 168-8585

•

Latin America Headquarters: (305) 267-4220

Fax: (305) 267-4247 5200 Blue Lagoon Drive, Suite 950 Miami, FL 33126

•

Mexico: (52 5) 258-4600

Fax: (54 1) 258-4362 Hewlett-Packard de México, S.A. de C.V Prolongación Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.

•

Netherlands: 0 33 450 1808

Fax: 0 33 456 0891 Hewlett-Packard Nederland B. V., Parts Direct Service Basicweg 10 3821 BR AMERSFOORT

•

Norway: 22735926

Fax: 22735611 Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo

•

Austria - South-East Area: (43-0222) 25 000,

ext. 755 Fax: (43-0222) 25 000, ext. 610 Hewlett-Packard Ges.m.b.H. Ersattzteilverkauf Lieblg. 1 A-1222 Wien

•

Spain: 1 6 31 14 81

Fax: 1 6 31 12 74 Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km. 16,500 28230 LAS ROZAS, Madrid

•

Sweden: 8-4442239

Fax: 8-4442116 Hewlett-Packard Sverige AB Skalholtsgatan 9, Box 19 164 93 KISTA

•

Switzerland: 056/279 286

Fax: 056/279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45, 5430 WETTINGEN

•

United Kingdom

+44 1765 690061, Fax: +44 1765 690731 Express Terminals, 47 Allhallowgate Ripon, North Yorkshire

•

+44 181 568 7100, Fax: +44 181 568 7044 Parts First, Riverside Works

Isleworth, Middlesex, TW7 7BY

•

+44 1734 521587, Fax: +44 1734 521712 Westcoast, 28-30 Richfield Avenue

Reading, Berkshire, RG1 8BJ

•

United States: (800) 227-8164

•

Venezuela: (58 2) 239-4244/4133

Fax: (58 2) 207-8014 Hewlett-Packard de Venezuela C.A. Tercera Transversal de Los Ruices Norte, Edificio Segre, Caracas 1071, Venezuela Apartado Postal 50933, Caracas 1050

Elsewhere in the world

•

Hewlett-Packard Company, Intercontinental Headquarters,

3495 Deer Creek Road, Palo Alto, CA 94304, U.S.A.

Specifications

DeskJet 895Cxi model no. C6410A DeskJet 895Cse model no. C6410B

Black Text Print Speed*

EconoFast: 11 pages per minute Normal: 5.1 pages per minute Best: 4.4 pages per minute

Black Text with Color Highlights Print Speed*

EconoFast: 9 pages per minute Normal: 4.3 pages per minute Best: 3 pages per minute

Mixed Text with Color Graphics Print Speed*

EconoFast: 8.5 pages per minute Normal: 3.6 pages per minute Best: 1 pages per minute

Full Page Color Print Speed*

EconoFast: 2.8 pages per minute Normal: 1 pages per minute Best: 0.3 pages per minute

DeskJet 830C model no. C6413A DeskJet 832C model no. C6413B

Black Text Print Speed*

EconoFast: 8 pages per minute Normal: 4.6 pages per minute Best: 4 pages per minute

Black Text with Color Highlights Print Speed*

EconoFast: 5.5 pages per minute Normal: 3.8 pages per minute Best: 2.6 pages per minute

Mixed Text with Color Graphics Print Speed*

EconoFast: 5 pages per minute Normal: 3.1 pages per minute Best: 0.8 pages per minute

Full Page Color Print Speed*

EconoFast: 1.4 pages per minute Normal: 0.5 pages per minute Best: 0.2 pages per minute

Duty Cycle

1,000 pages per month

Duty Cycle

3,000 pages per month

DeskJet 880C model no. C6409A DeskJet 882C model no. C6409B

Black Text Print Speed*

EconoFast: 9 pages per minute Normal: 5 pages per minute Best: 4.3 pages per minute

Black Text with Color Highlights Print Speed*

EconoFast: 7.5 pages per minute Normal: 4.3 pages per minute Best: 3 pages per minute

Mixed Text with Color Graphics Print Speed*

EconoFast: 6.5 pages per minute Normal: 3.6 pages per minute Best: 1 pages per minute

Full Page Color Print Speed*

EconoFast: 2 pages per minute Normal: 0.75 pages per minute Best: 0.3 pages per minute

Duty Cycle

2,000 pages per month

DeskJet 810C model no. C6411A DeskJet 812C model no. C6411B

Black Text Print Speed*

EconoFast: 6.5 pages per minute Normal: 4.6 pages per minute Best: 4 pages per minute

Black Text with Color Highlights Print Speed*

EconoFast: 5.5 pages per minute Normal: 3.8 pages per minute Best: 2.6 pages per minute

Mixed Text with Color Graphics Print Speed*

EconoFast: 4.5 pages per minute Normal: 3.1 pages per minute Best: 0.8 pages per minute

Full Page Color Print Speed*

EconoFast: 1.4 pages per minute Normal: 0.5 pages per minute Best: 0.2 pages per minute

Duty Cycle

1,000 pages per month

* Approximate figures. Exact speed will vary depending on the system configuration, software program, and

document complexity.

Specifications

DeskJet 815C model no. C6411C

Black Text Print Speed*

EconoFast: 7.5 pages per minute Normal: 4.6 pages per minute Best: 4 pages per minute

Black Text with Color Highlights Print Speed*

EconoFast: 5.5 pages per minute Normal: 3.8 pages per minute Best: 2.6 pages per minute

Mixed Text with Color Graphics Print Speed*

EconoFast: 5 pages per minute Normal: 3.1 pages per minute Best: 0.8 pages per minute

Full Page Color Print Speed*

EconoFast: 1.4 pages per minute Normal: 0.5 pages per minute Best: 0.2 pages per minute

Duty Cycle

1,000 pages per month

The following apply to the HP DeskJet 895C, 882C, 880C, 832C, 830C, 815C, 812C and 810C Series printers.

Black TrueType™ Text Resolution (depends on paper type)

EconoFast: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi

Color Resolution (depends on paper type)

EconoFast: 300 x 300 dpi Normal: PhotoREt II Best: PhotoREt II

Print Technology

Drop-on-demand thermal inkjet printing

Software Compatibility

MS Windows compatible (3.1x, 95, 98, and NT 4.0) MS-DOS applications

Buttons/Lights

Resume button and light Power button and light Banner switch Inkjet Print Cartridge light

I/O Interface

Centronics parallel, IEEE 1284-compliant with 1284-B receptacle Universal Serial Bus

Dimensions

446 mm wide x 185 mm high x 355 mm deep

17.56 in wide x 7.2 in high x 13.8 in deep

Weight

5.5 kg, 12 lbs excluding power supply and pens

Operating

Maximum operating temperature: 5 to 40 degrees C, 41 to 104 degrees F Humidity: 15 to 80% RH noncondensing Recommended operating conditions for best print quality: 15 to 35 degrees C or 59 to 95 degrees F 20 to 80% RH noncondensing Storage temperature: -10 to 60 degrees C, -40 to 140 degrees F

Power

5 watts maximum when off 5 watts maximum nonprinting 20 - 30 watts average when printing

Power Requirements

Power Adapter (universal input)

Input Voltage: 100 to 240 VAC (±10%) Input Frequency: 50 to 60 Hz (±3 Hz)

Automatically accommodates the world-wide range of AC line voltages and frequencies. There is no on/ off switch on the power adapter.

Declared noise emissions in accordance with ISO 9296:

Sound power level, LWAd (1B=10dB): 5.5 B in Normal mode. Sound pressure level, LpAm (bystander positions): 42 dB in Normal mode.

Environment

Consumption

Specifications

Media Weight

Paper: 60 to 200 gsm

(16 to 110 lb index)

Envelopes: 75 to 90 gsm

(20 to 24 lb)

Cards: 110 to 200 gsm; 0.3 mm max

thickness (110 lb index max;

0.012 in max thickness)

Banner Paper: 75 gsm (20 lb)

Media Handling

Sheets: up to 100 sheets Banners: up to 20 sheets Envelopes: up to 15 envelopes Cards: up to 30 cards Transparencies: up to 25 sheets Labels: up to 20 sheets of paper labels

Use only U.S. letter-sized or A4sized sheets. Use only paper labels specifically designed for use with HP inkjet printers.

OUT tray capacity: up to 50 sheets

Media Size

Custom size: Width: 77 to 216 mm

(3.0 to 8.5 in)

Length: 77 to 356 mm

(3 to 14 in)

U.S. letter: 216 x 279 mm

(8.5 x 11 in)

Banner U.S. letter: 216 x 279 mm

(8.5 x 11 in)

U.S. legal: 216 x 356 mm

(8.5 x 14 in)

Executive: 184 x 267 mm

(7.25 x 10.5 in)

U.S. No. 10 envelope: 105 x 241 mm

(4.13 x 9.5 in) Invitation A2 envelope: 4.37 x 5.75 in Index card: 76 x 127 mm

(3 x 5 in) Index card: 102 x 152 mm

(4 x 6 in) Index card: 127 x 203 mm

(5 x 8 in) European A4: 210 x 297 mm European A5: 148 x 210 mm Banner European A4: 210 x 297 mm B5-JIS: 182 x 257 mm European DL envelope: 220 x 110 mm European C6 envelope: 114 x 162 mm European A6 card: 105 x 148 mm Japanese Hagaki postcard: 100 x 148 mm

Checking Your Computer Settings

Your printer works with any computer system that meets the minimum requirements given below. To determine if your computer has the appropriate level of system options installed and enabled, perform the appropriate system check from the options presented in this appendix.

System Requirements

Be sure your computer meets these system requirements. Go to page 83 for how to check if your computer meets these requirements.

Supported Operating Systems

Microsoft Windows 95 Microsoft Windows 98

Microsoft Windows NT 4.0 MS-DOS Version 3.3 or greater

Microsoft Windows 3.1x, Enhanced mode only

Required For Windows NT 4.0

•

A Pentium processor 200 MHz (or faster) is recommended. An 80486 processor 66 MHz (or faster) is the minimum.

•

At least 16 megabytes (MB) of RAM is required.

•

10-20 MB free hard-disk space is recommended.

Required For Windows 3.1x, 95 or 98

•

A Pentium processor 200 MHz (or faster) is recommended. An 80486 processor 66 MHz (or faster) is the minimum.

•

At least 8 megabytes (MB) of RAM is required.

•

10-20 MB free hard-disk space is recommended.

Required For MS-DOS

•

A 80286 processor (or later) is the minimum.

•

At least 4 megabytes (MB) of RAM is required.

Checking Your Computer Settings

For Windows 95, 98 and NT 4.0

Check the computer’s packaging:

If you still have the box for your computer, check the printing on the box for a list of system features. Compare the type and speed of CPU, and the amount of RAM, with the system requirements for your printer.

Check the amount of RAM installed in your computer:

Right-click on the My Computer icon on the desktop.

2 Select Properties.

3 Click the General tab.

The CPU type, the operating system version, and the amount of RAM installed in your computer are displayed.

Check the size of your hard disk drive:

Double-click on the My Computer icon on the desktop.

2 Right-click on the icon representing your hard-disk drive.

3 Select Properties.

4 Click the General tab.

The capacity of the disk space on your hard drive is displayed.

Check the available free space on your hard disk drive:

Double-click on the My Computer icon on the desktop.

2 Click on the icon representing your hard-disk drive.

The Status line at the bottom of the window shows both the Free Space and the Capacity of your hard drive.

Checking Your Computer Settings

For Windows 3.1x

Check the computer’s packaging:

Check the amount of RAM installed in your computer:

Open a DOS box by double-clicking the MS-DOS Prompt in the Main program group of the Program Manager.

2 With the cursor flashing at the > prompt of the DOS box, type mem and press

the Return key.

3 Divide the number given for Total memory by 1000 to arrive at the

approximate number of MB RAM in your computer.

4 To close the DOS box and return to Windows 3.1x, type exit with the cursor

flashing at the > prompt and press the Return key.

Check the capacity and available free space on your hard disk drive:

Double-click the File Manager icon in the Main program group of the Program Manager.

2 Click the icon representing your hard-disk drive.

The Status line at the bottom of the window shows both the Free Space and the Capacity of your hard drive in kilobytes.

3 Divide these numbers by 1000 to arrive at an approximate number of MB in the

hard drive, and the number of MB free space available on the hard drive.

Checking Your Computer Settings

Check the operating system version and amount of RAM installed:

Open a recently purchased program (manufactured since June 1997).

2 Click Help.

3 Click About.

4 Click System Info.

The dialog box shows many system options and settings, including the operating system version and the amount of RAM installed in your computer.

For DOS version 6.x and higher

1 Move to the DOS directory by typing:

cd c:\dos

2 Type msd

This runs the MS-DOS diagnostics program, showing a listing of your system options and settings.

Frequently Asked Questions About USB (Universal Serial Bus)

Note: This option is only available in Windows 98.

What is USB?

Universal Serial Bus (USB) makes it easy to connect devices to your computer without having to open your PC. USB uses a standard port and plug combination for connecting devices like printers, modems, scanners, and digital cameras. It also offers the benefit of being able to easily add, remove, and move devices.

USB is an option to customers who want to print from Windows 98 across the USB cable. If your computer’s USB port is enabled and properly set up, you can connect your HP DeskJet printer to it or to a chain of USB devices via a USB cable.

How can I determine if my computer’s USB port is enabled?

First, follow the installation instructions on page 12. If you don’t see the Add New Hardware Wizard screen after connecting your printer to your computer, perform these steps:

1 In Windows 98, select Start ➙ Settings ➙ Control Panel.

2 Double-click the System icon.

3 Click the Device Manager tab.

4 Click the plus (+) icon before the Universal Serial Bus Controller item.

If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you have multiple hubs on the USB chain, try connecting your printer to a different hub or to another USB device. Also, make sure the cable connections are firm. (USB hubs are hardware devices into which you can plug multiple USB cables.)

If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB. Remember, you can always use a parallel cable to connect your printer’s parallel port to your computer.

Frequently Asked Questions About USB (Universal Serial Bus)

I accidentally cancelled the USB installation the first time I connected my HP DeskJet printer to my computer. How do I get it to appear again?

To redisplay the USB installation screens:

1 Disconnect the USB cable from your printer.

2 Insert the printer software Cd (or Disk 1 if you have floppy disks) into your

computer.

3 Click Start ➙ Run.

4 Browse to your disk drive and select Setup, then click Open.

5 The setup.exe file will appear in the dialog box. Click OK.

6 Select the Remove HP DeskJet 8xx Series Software option.

7 Connect the USB cable to your printer again. The USB installation screen

should appear again.

8 Continue with Step 1 of “USB Step 7: Install the USB Printer Software” on

page 18.

When I install the USB software, I get an “Unknown device is found” message.

Disconnect the USB cable, remove the printer software, and turn off the computer and printer. Unplug the electrical power to the printer, then reconnect your printer and restart the USB software installation.

After I installed my printer, why isn’t my HP DeskJet printer assigned to an LPT printer port in the Print dialog box of my software application?

USB uses a different naming convention for USB devices. After the printer has been installed, you see USB/DeskJet 8xxC/(serial number of your printer).

How can I increase printing speed?

When operated on a USB chain, your printer may become slower if other USB devices or software applications are being used while you’re printing. For optimal print performance, avoid using other devices in the USB chain while printing.

Using Your HP DeskJet 895C Series Printer on a Network

Note: Networking is not available with the HP DeskJet 882C, 880C, 832C,

830C, 815C, 812C, or 810C Series printers.

About Sharing Your Printer on a Network

If you work in a networked environment, you can connect the HP DeskJet 895C Series printer to your network. The networked printer can be connected either to a personal computer (locally shared) or attached directly to the network via an HP JetDirect External Print Server (network-connect).

Locally Shared

In the locally shared configuration, the printer is connected directly to the parallel or USB port of a selected computer (called the “host computer”) on the network. The printer can then be shared by other users on the network through a Windows 95, 98 or NT 4.0 network printer connection.

The advantages of a locally shared printer are the relatively easy installation and the lower cost. The cost is lower in this configuration because you need not purchase an external print server.

The disadvantages of a locally shared printer involve performance, printer status information, and location. Depending on the network priority settings and the number of users on the network, the host computer may slow down while processing documents for printing. In addition, this can cause your document to be delayed while other user’s documents are being printed. Additionally, only the user of the host computer can receive status and error messages from the printer. Locally shared printers must also be placed near the host computer, which may not be convenient for all users on the network. Finally, if the host computer is turned off, any document you may have sent to it for printing may be lost or not printed.

Using Your HP DeskJet 895C Series Printer on a Network

Network-Connect

In this configuration, the printer connects to the network via direct attachment to an external print server such as an HP JetDirect 150X, 170X, 300X, 500X, EX Plus, or EX Plus3 External Print Servers. (Go to “Supplies and Accessories” on page 75 for information on ordering an HP JetDirect External Print Server.) This configuration provides increased performance, location flexibility, and better printer status information than does the locally shared configuration.

Printing Across a Network

Whether the printer is locally connected or network connected, you need to install the HP DeskJet 895C printer software on each computer that will print documents to the HP DeskJet 895C printer.

Setting Up Your Printer on a Network

Use the detailed instructions provided in the HP DeskJet Toolbox to configure your network printer.

To access the online network instructions:

1 Double-click the HP DeskJet

Toolbox icon on the taskbar.

2 Select the Networking tab.

Note: Before installing, select the Support Network Configurations button

to check what network configurations are supported.

3 Select the button appropriate for your computer’s operating system.

Using Your HP DeskJet 895C Series Printer on a Network

Troubleshooting for the Network-Connected Printer

If the test page generated by the HP JetDirect External Print Server displays the message I/O CARD READY, the print server is correctly installed. If you are using an HP JetDirect External Print Server and the test page does not display this message, see the HP JetDirect External Print Server’s troubleshooting documentation.

Printing from DOS Applications

While your HP DeskJet printer is primarily a Windows printer, you can also print from a DOS software program.

There are two different ways that you can control print settings when you are getting ready to print a document: the HP DeskJet Control Panel for DOS and DOS printer drivers. Both of these are described in the following pages.

Topics included in this appendix are:

•

About the HP DeskJet Control Panel for DOS

•

About DOS Printer Drivers

•

Installing and Using the HP DeskJet Control Panel for DOS

•

Supported Character Sets

About the HP DeskJet Control Panel for DOS

DOS users have access to many printer features through specific DOS printer drivers; however, many software manufacturers do not develop printer drivers for their software programs. The HP DeskJet printers provide their own DOS software control panel for improved printer control when DOS printer drivers are not available or when certain print settings are not available through DOS software programs.

Note: The HP DeskJet Control Panel for DOS is not a printer driver. It should

be used to set print settings that are not available through DOS software programs. Printer drivers are supplied by the manufacturers of your DOS software programs. If your DOS software program does not include a printer driver for the HP DeskJet printers, contact the manufacturer of the software program or use one of the alternate printer drivers.

Printing from DOS Applications

About DOS Printer Drivers

What is a printer driver?

If you use DOS software programs (whether or not they are running within Microsoft Windows), you need a specific printer driver for each DOS program in order to print to your HP DeskJet printer.

Printer drivers allow you to access the printer’s features from your software program’s print selections or menus. These features include print quality, page orientation, paper type, paper size, and character sets.

How can I get a printer driver?

DOS software manufacturers provide and update printer drivers for their DOS software programs. The best driver to use is the one designed specifically for the HP DeskJet printer model you are using. However, you can often achieve satisfactory results by using a different HP DeskJet printer driver.

Listed below are commonly used DOS software programs and their recommended printer drivers.

DOS Software Program

WordPerfect 5.1, 5.1+, 6.0 HP DeskJet 600, 670C or 850C Harvard Graphics 3.0 HP DeskJet 540 Lotus 1-2-3 2.x, 3.x, 4.0 HP DeskJet 540 MS Word 5.5, 6.0 HP DeskJet 560C

How do I install DOS printer drivers?

To install DOS printer drivers, follow the instructions supplied by the software manufacturer. After you have installed the printer driver, you will need to set up the driver from within the software program. If you have any questions or concerns about the performance of your printer when using one of these drivers, contact the software manufacturer.

Version Recommended Printer Driver

HP 810C, 880C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Setting Up Your Printer

Step 1: Unpack Your Printer

Step 2: Connect Parallel Cable

Step 3: Plug in the Power

Step 4: Insert Print Cartridges

Step 5: Load Paper in Your Printer

Step 6: Install the Printer Software

USB Step 1: Unpack Your Printer

USB Step 2: Plug in the Power

USB Step 3: Insert Print Cartridges

USB Step 4: Load Paper in Your Printer

USB Step 5: Insert Printer Software CD in the Computer

USB Step 6: Connect USB Cable

USB Step 7: Install the USB Printer Software

USB Step 8: Install the Printer Software

Align the Inkjet Print Cartridges

Print a Page!

If You have Problems Installing

More Information When Installing Your Printer Software

Using Your Printer Software

Finding the HP Print Settings Box

About the HP Print Settings Box

Uninstalling the Printer Software

Creative Printing

Paper Basics

Working with Color

Customizing Your Print Jobs

Working With Photos

Printing Envelopes

Printing Labels

Printing Cards

Printing Non-standard Size Cards

Printing on Transparencies

Printing Posters

Printing Banners

Printing Iron-On Transfers

Using and Caring for Your Inkjet Print Cartridges

Using Inkjet Print Cartridges

Replacing an Inkjet Print Cartridge

Storing Inkjet Print Cartridges

Aligning the Inkjet Print Cartridges

Cleaning the Inkjet Print Cartridges

Damage Resulting from Refilling the Inkjet Print Cartridges

Getting Help When Things Go Wrong

Finding the HP DeskJet Toolbox

About the HP DeskJet Toolbox

Basic Troubleshooting

Clearing a Paper Jam

HP Customer Care

Extended Warranty Options

More About Your Printer and Supplies

Maintaining Your Printer

Increasing Printer Performance

Minimum Printing Margins

Supplies and Accessories

Printer User’s Guides

Paper

Ordering Information

Specifications

Checking Your Computer Settings

Frequently Asked Questions About USB (Universal Serial Bus)

Using Your HP DeskJet 895C Series Printer on a Network

Printing from DOS Applications