HP 8100C User Manual

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HP Digital Sender 8100C

User Guide

Publication number C7707-90005

First Edition, April 1, 2000

Trademark Credit s

CompuServe is a U.S. trademark of CompuServe, Inc. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows, MS Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S. registered trademark of Intel Corporation.

LDAP code (libldap client library and liblber encoding/decoding library) used courtesy of the University of Michigan at Ann Arbor. Copyright 1992-1996 Regents of the University of Michigan. All rights reserved.

All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

Safety Information

WARNING! Electrical Shock Hazard

To avoid electrical shock, use only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

Contents

1 Getting started

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Identifying digital sender parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Identifying control panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Managing your user profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Adding a registered user profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing options for your profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Finding help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2 Sending documents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Guidelines for documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Guidelines for using the ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Guidelines for using the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Sending double-sided documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Step 1 Load a document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Step 2 Choose a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

E-mailing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Faxing documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing to HP JetSend-enabled printers. . . . . . . . . . . . . . . . . . . . . . . . . . 26

Changing settings (optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3 Managing address books

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing address books. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Managing your Personal E-Mail addresses book. . . . . . . . . . . . . . . . . . . . . . . 34

Adding addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Modifying or deleting e-mail addresses . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing your Personal E-Mail lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Creating new lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adding addresses to existing lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing or deleting addresses in lists . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting e-mail lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Managing the Fax numbers book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adding fax numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Modifying or deleting fax numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing the Fax lists book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Creating new fax lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Adding fax numbers to existing lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Modifying or deleting fax numbers in lists. . . . . . . . . . . . . . . . . . . . . . . . 48

Deleting fax lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

4 Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

General digital sender troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Appendix A Warranty and support information

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Hewlett-Packard Year 2000 warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

HP customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Index

Introduction

Getting started

Introduction

Thank you for purchasing the HP Digital Sender 8100C. This color, network digital sender helps you quickly and conveniently distribute paper documents in electronic format. The digital sender works with other devices and programs so you can:

●

E-mail

●

Fax

service, fax a document to one or more destinations.

●

Send to an HP JetSend-enabled printer

HP JetSend-enabled printers on your LAN/WAN network. (For more information about HP JetSend technology and a list of HP JetSend-enabled printers, visit

— Send a document directly to e-mail destinations.

— If your company subscribes to a supported Internet fax

— Send documents to

www.jetsend.com

The digital sender also incorporates address books in which you can store e-mail addresses, fax numbers, and distribution lists.

This user guide is intended to be used after the digital sender has been set up and configured using the setup poster and the administrator guide. If the digital sender is not already set up, contact the administrator.

Power switch

(on back)

Document

input tray

Control

panel

Document

output tray

Document

lever

Identifying digital sender parts

Before using the digital sender, use the diagram below to familiarize yourself with the parts of the digital sender.

Front and top view

Front view with ADF unit raised

ADF unit

(raises to

reveal glass)

Glass

Identifying digital sender parts

Identifying control panel features

Use this diagram to familiarize yourself with control panel features.

1 2 3

5 6

Control Panel Display — Displays information and messages.

Go key — Sends a document. In the manuals, this key is shown

9 10

as this symbol: . Cancel key — Stops sending process or returns to the main

display screen. In the manuals, this key is shown as this symbol:

Single-sided/double-sided key — Selects single-sided or double-

sided original. When referring to this key in this manual, it will be shown like this:

INGLE

OUBLE-SIDED

-/D

Tab key — Moves between fields on the control panel display.

Shift key — When used with a letter key, produces the capital

case of that letter. Alt key — When used with another key, enters the letter or

symbol (in purple) displayed on the upper right corner of the other key. (For example, pressing A

Alphabetic keys — Enter letters and symbols for names,

+B enters a “?”.)

passwords, and destinations. Enter key — Accepts information on the control panel display or

moves between fields. It is shown in this manual like this: E

NTER

Identifying digital sender parts

Backspace key — Deletes the last typed character or removes

destinations from the selection list. This key is located just above

NTER

the E shown like this: B

Numeric keys — Enter numbers or special characters for your

key . When referring to this key in this manual, it will be

ACKSPACE

language (except English). Special characters sticker — Contains instructions for accessing

the special characters available for your language (except English).

Scroll Arrow keys — Scroll up and down or through items in a

field. In the manuals, these keys are shown as these symbols: and .

Help key — Activates the Help window, which offers information

on the selected screen or field. In the manuals, this key is shown as this symbol: .

Function keys — Each one performs the function displayed

above the key. In this manual, these keys are shown in this way:

EY NAME

(FX), where FX is the number of the key.

Managing your user profile

There are two different types of users for the digital sender:

●

Registered users.

Registered user must establish a user profile,

and they have full access to all features.

●

Guest users.

Guest users do not have to establish a user profile,

but they also do not have full access to all features.

Registered users

As a registered user, you have the following privileges:

●

You can use the digital sender even if the administrator disables guest usage.

●

You can store e-mail addresses and distribution lists in your personal address books on the digital sender.

●

You can use e-mail addresses from your Personal or the Public E-Mail addresses book and distribution lists from your Personal or the Public E-Mail lists book.

●

You can store fax numbers and fax distribution lists in the public Fax books.

●

You can use fax numbers and fax distribution lists in the public Fax numbers book and the public Fax lists book.

Guest users

If the administrator has disabled guest usage, you cannot use the digital sender.

If guest usage is enabled, you can:

●

Use the digital sender.

●

Use the Public E-Mail addresses book and lists book.

●

Use the public Fax numbers book and lists book.

not

You do

have personal e-mail address and distribution list books. To create personal e-mail address books, you must be a registered user. Register at the digital sender when prompted, or contact the administrator if the prompt does not appear.

Managing your user profile

Users:

Adding a registered user profile

The administrator decides whether or not you can add a registered user profile, or if only he or she can. If you try to add yourself and are asked for the administrator password, contact the administrator.

If the administrator allows you to set up your own profile, you can do so from the you send an e-mail or try to add to an e-mail or fax book. (You need a registered user profile to have personal books.) For more information about e-mail and fax books, see chapter 3

books” on page 31

To add a registered user profile from the Users menu

menu, or from the login dialog box the first time

Users

Managing address

“

Press A

Press U

In the

Users

dialog box opens. In the

4 5

E-Mail

In the

Password

NTER

In the

Confirm

NTER

To enable the

Press O

To receive an e-mail confirmation for each document you

send, press YES (F1) at the Receive confirmations prompt.

LT+SETUP

SERS

(F4).

(F1). This dialog box opens:

field, type your name and press E

field, type your e-mail address and press E

field, type a password (optional) and press

field, type the password you just typed and press

Receipt

PTIONS

(F2).

Auto BCC

options, do the following:

NTER

. A new

NTER

Note

T o receive confirmations, your e-mail server and the links between your e-mail and the recipient’s e-mail must support Delivery Service Notification (DSN).

To receive a copy of every e-mail message you send, press

(F1) at the Auto CC prompt.

ACK

Press OK (F1), and then press B

(F4).

To add a registered user profile when you send an e-mail or access address books

Note

and press E

Name

(F1).

MAIL

(F1) or L

Personal E-Mail addresses

Press E

If you selected L

to select

lists

In the

At the Would you like to register as a user? prompt, press

ISTS

(F4).

ISTS

in the previous step, use the and keys

Personal E-Mail

NTER

field, type your name and press E

From

NTER

If the prompt does not appear, see the administrator to register.

NTER

In the

NTER

In the

NTER

To enable the

Press O

To receive an e-mail confirmation for each document you

send, press Y

field, type your e-mail address and press E

E-Mail Password

field, type a password (optional) and press

Confirm

field, type the password you just typed and press

Receipt

PTIONS

Auto BCC

(F2).

(F1) at the Receive confirmations prompt.

options, do the following:

T o receive confirmations, your e-mail server and the links between your e-mail and the recipient’s e-mail must support Delivery Service Notification (DSN).

To receive a copy of every e-mail message you send, press

(F1) at the Auto CC prompt.

Press OK (F1) twice.

Finish sending a document to e-mail or finish adding entries to

the books. See the appropriate procedure in chapter 2

on page 15)

(starting

Managing your user profile

Changing options for your profile

If you want to change your password, user name, or other registered user information, you can do so if the administrator allows it. If not, you receive a message to contact the administrator.

To change options for your profile

Do one of the following:

●

Access the Click

●

As you are e-mailing a document, accessing Lists, or logging in, type your user name and password, and then press M

to see instructions.

here

menu and change your profile as you added it.

Users

ODIFY

(F3).

SUBJECT FIELD: Enter the subject of

your e-mail message here. Press Enter to

FROM

SUBJ

Help

Finding help

This user guide provides instructions to help you use the digital sender, and it will also help you troubleshoot if you experience a problem. Additionally, the digital sender itself houses Help to assist you.

The Help for the digital sender contains context-sensitive Help. When you press , help appears for the active field on the control panel display. For example, if you were sending an e-mail message and pressed with the cursor in the

Subject

field, a message like this

would appear:

Press again or press C If Help is not available for a field or key, then you receive a message

to see the administrator for the digital sender.

LOSE

to exit the Help.

Introduction

Sending documents

Introduction

The HP Digital Sender 8100C lets you send a variety of single- and double-sided documents to e-mail addresses and distribution lists. You can also send to any fax number if your company subscribes to an Internet fax service.

Sending a document is a simple, two-step process:

1. Load the document.

2. Choose a destination.

Guidelines for documents

The HP Digital Sender 8100C is both a sheetfed and a flatbed digital sender. You can insert up to 25 pages (single- or double-sided) into the automatic document feeder (ADF) and quickly send them. On the glass, you can place documents that you cannot put in the ADF, such as photographs, pages from books, newspaper clippings, and fragile or lightweight documents.

Guidelines for using the ADF

Using the ADF is a fast, convenient way to send documents. The ADF accepts documents that meet the following specifications:

●

Documents on standard Letter-, A4-, and Legal-size paper.

●

Documents consisting of up to 25 pages (for all functions except printing to a black-and-white HP JetSend-enable printer, for which the limit is 20 pages).

●

Documents can range in size from 148.5 by 210 mm (5.9 by 8.3 inches) to 215.9 by 355.6 mm (8.5 by 14 inches).

●

Documents can range in weight from 60 to 105 g/m2 (16 to 28 lb).

●

Documents should be square or rectangular and in good condition (not fragile or worn).

●

Documents should be free of tears, perforations, or punch holes.

●

Documents should be free of glue, correction fluid, or wet ink.

Additionally, you should avoid multipart forms with carbon pages.

Before placing a document in the ADF, prepare the document by doing the following:

●

Remove curls or wrinkles.

●

Remove staples, paper clips, paper sticky notes, and any other materials from documents.

See

To load a document in the ADF” on page 18

“

to load a document into the ADF. If your document does not meet the guidelines or you cannot prepare it as stated above, send the document by placing it on the glass.

Guidelines for documents

Guidelines for using the glass

The glass is the best way to send unusual documents. Examples of unusual documents include:

●

Documents on media lighter than 60 g/m2 (16 lb) or heavier than 105 g/m

●

Irregular sizes or shapes, such as newspaper clippings, receipts,

(28 lb).

or business cards.

●

Transparencies.

●

Gum-backed paper.

●

Multipart forms with carbon pages.

●

Old or worn photographs or documents.

●

Documents containing tears, perforations, punch holes, wrinkles, or curls.

Place these types of documents on the glass one at a time and send them. See

To load a document on the glass” on page 19

“

for

instructions.

Note

The maximum length the glass can accept is 297 mm (1 1.7 inches). If your document is longer but you need to use the glass, send the document in multiple sections.

Sending double-sided documents

You can send double-sided documents using the glass, or ADF as long as the document meets the requirements specified in

Guidelines for using the ADF” on page 16

“

sending double-sided documents in the actual procedures for loading and sending documents.

. You will find steps for

Step 1 Load a document

You can load a stack of pages in the ADF or load one page at a time on the glass. See

ADF" glass

CAUTION

Before using the ADF, remove from the document anything such as self-adhesive notes, paper clips, or staples, that could get caught in the digital sender and damage it.

To load a document in the

To load a document on the

.”

To load a document in the ADF

Raise the ADF unit and ensure

nothing is on the glass. Then, close

ADF unit. Move the paper load lever to the

number 1 position. Slide the document (up to 25 pages)

face up, top of page first, into the ADF until the document stops.

Move the paper load lever to the

number 3 position. Press the S

key until the light under the correct icon is lit.

INGLE

OUBLE-SIDED

-/D

Step 1 Load a document

To load a document on the glass

Raise the ADF unit to reveal the

glass. Place the page face down on the

glass, top edge toward the back. Align the document in the upper-

right corner of the glass. Lower the ADF unit.

Step 2 Choose a destination

You can send a document to:

●

e-mail addresses or distribution lists

●

fax numbers or distribution lists (if your company subscribes to a supported Internet fax service)

●

HP JetSend-enabled printers

E-mailing documents

When you e-mail from the digital sender, it creates a message and attaches your document as a file. You can send to e-mail addresses by typing an address or choosing an address or distribution list stored in an address book. Public address books are available to all users, while personal address books are only available to registered users. (For more information about address books, see chapter 3

Managing address books” on page 31

“

If the administrator has configured the digital sender to work with an LDAP server, you can also choose addresses stored on the LDAP server.

To send to e-mail destinations

Welcome -- please sign in.

Password:

Name:

BAC

To:

Subject:

From:

BAC

Step 2 Choose a destination

Note

At any time before pressing to send the document, you can press

ACK

or B

(F4) to return to the main screen without saving any

settings.

AIL

Press E-M

(F1). If guest usage is disabled, then only registered users can use the digital sender. This login screen opens:

Otherwise, the main e-mail dialog box opens:

Do one of the following:

●

If the login dialog box opens, type your user name (or use the

and keys to scroll to it) and press E

password (if set) and press E

●

If the main e-mail dialog box opens, type your e-mail address.

Type a message in the

Subject

NTER

. Then, type your

NTER

field (optional) and press E

NTER

Do one of the following to choose an e-mail destination:

●

Type an e-mail address.

●

Begin typing the name of an address or distribution list stored in an e-mail book. As you type, the digital sender completes the name.

●

Use the and keys to scroll destinations in an e-mail book.

●

Begin typing the name of an e-mail address on an LDAP server and press S

EARCH

(F2) [or press S

HIFT+SEARCH

access advanced search options]. Use the and keys s to select an address and press OK (F1).

(F2) to

Note

If too many matching entries are found, you receive a message. Press C list and press E

ANCEL

(F4) to scroll the partial

NTER

to select a destination. Or,

further narrow the search and try again.

Repeat step 4 until you have added all the destinations you want.

To view the list, press T

to enter the list field and use the and keys to scroll the destinations. To remove a destination, select it and press B

ACKSPACE

To CC or BCC someone:

Press TO/CC (F3).

Use the and keys to select CC (or

In the CC (or

) field, type an e-mail address or choose an

BCC

) and press E

BCC

NTER

e-mail destination from an e-mail book.

Press E

NTER

. The destination, preceded by “CC:” (or

“BCC:”), appears in the list field.

The Paper Size and Quality settings appear in the upper right

corner of the display. See

page 28

to change the Paper Size setting. (The Quality setting,

Changing settings (optional)” on

“

which is always B/W Document for faxing, cannot be changed.)

Press to begin sending the document.

●

If you sent a single-sided document, the process is finished.

●

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

●

If you used the glass, remove the page when it is finished. Then, place the next page face down on the glass and press

. After the last page, press S

Step 2 Choose a destination

END

(F4).

Note

Your company’s e-mail server, not the digital sender, validates the e-mail addresses, so the digital sender does

not

notify you if you sent

to an invalid address.

Reading file attachments

File attachments can be sent in .pdf or .tif format, depending on what the administrator allows (see

page 28

Recipients can open .pdf files using Adobe Acrobat Reader, which many people already have. If your recipients do not have Reader, they can download a free copy of it for Windows or Macintosh from Adobe’s website at

www.adobe.com

Windows users can read .pdf files by double-clicking them. Macintosh users can read .pdf files by opening Reader, choosing

menu, and then selecting the file.

File

If you sent a single-page .tif file, the recipient can open it in any program that accepts that file format. If you send a multiple page .tif file, also known as .mtif, the user must open it using the Imaging program.

Changing settings (optional)” on

“

. After installing Reader,

on the

Open

Billing:

Fax:

BAC

Faxing documents

If your company has Internet fax service, you can send documents from the digital sender to fax destinations. If the service is not configured, you receive a message. See the administrator.

When sending a fax, you can type fax numbers or you can choose fax destinations from the public Fax numbers or lists books. (For more information about books, see chapter 3

on page 31

To fax documents

“

Managing address books”

Note

At any time before pressing to send the document, you can press

ACK

or B

(F4) to return to the main screen without saving any settings.

Press F

(F2). If the login dialog box opens, type your user

name (or use the and keys to scroll to it) and press E

NTER

Then, type your password (if set) and press E

. This dialog

NTER

box opens:

Do one of the following to choose a fax destination:

●

Type the entire fax number, including the long-distance prefix, area code, or other numbers. (Do

not

include a number such as a 9 that you dial to get an outside line on your PBX telephone system.)

●

Type the name of a fax destination stored in the public Fax numbers or lists book. As you type, the digital sender completes the name.

●

Use the and keys to scroll destinations in the Fax numbers or lists book.

Press E

field.

NTER

. The fax destination appears in the field below the

Step 2 Choose a destination

Repeat steps 2 and 3 to add more fax destinations.

Note

To view the list, press T destinations. To remove a destination, select it and press B

The Paper Size and Format settings appear in the upper right

corner of the display. To change these settings, see

settings (optional)” on page 28

Press to begin sending the document.

●

If you sent a single-sided document using the ADF, the

and use the and keys to scroll the

“

Changing

ACKSPACE

process is finished.

●

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

●

If you used the glass, remove the page when it is finished. Then, place the next page face down on the glass and press

. After the last page, press S

END

(F4).

If fax destinations are busy , the numbers are retried as many times as the Internet fax service specifies.

The digital sender does

not

notify you if you sent to an invalid fax

destination.

Device:

HP LaserJet 4000

--(IP Addres

BACNESETTIN

DELE

Printing to HP JetSend-enabled printers

The digital sender is an HP JetSend-enabled device. You can use its HP JetSend capabilities to send to printers on your company’s network that are HP JetSend enabled and have valid TCP/IP addresses. If you receive a message requesting a TCP/IP address when you press P

RINT

(F3), see the administrator.

Note

You can send one copy at a time to one printer at a time.

Whether the copies print single-sided or double-sided is determined by the printer’s settings.

HP JetSend is a communications technology built into printers, scanners, and computer software. HP JetSend-enabled devices can connect, “talk” to each other, and exchange information directly from the network. It is server- and program-independent. To find out more about HP JetSend technology or view a list of supported printers, visit

www.jetsend.com

To send to an HP JetSend-enabled printer

At any time before pressing to send the document, you can press

ACK

or B

settings.

Press P

(F4) to return to the main screen without saving any

RINT

(F3). This dialog box opens:

Do one of the following to choose an HP JetSend-enabled printer:

●

Use the and keys to select a printer from the list and press E

●

Add a new printer to the list. (See

enabled printer to the list

The Paper Size and Quality settings appear in the upper right

corner of the display. To change these settings, see

settings (optional)” on page 28

NTER

To add an HP JetSend-

.”)

Changing

“

Step 2 Choose a destination

Press to begin sending the document.

●

If you sent a single-sided document using the ADF, the process is finished.

●

If you sent a double-sided document using the ADF, wait for the first side to finish. Then, reload the document with the second side facing up, last page on top, and press again.

●

If you used the glass, remove the page when it is finished. Then, place the next page face down on the glass and press

. After the last page, press S

END

(F4).

To add an HP JetSend-enabled printer to the list

Note

Press P

RINT

(F3). The list of HP JetSend-enabled printers

appears. Press N

Type the DNS name or IP address for the HP JetSend-enabled

(F3).

printer you want to add. If you do not know this information, see the administrator.

Click

to finish sending a document to the new HP JetSend

here

enabled printer.

Once the list contains 64 printers, the N

(F3) key disappears. Before adding more printers, you must delete at least one existing printer from the list. T o delete a printer, use the and keys to select it and press

ELETE

(F3).

To:

Subject:

From:

QUALITY

FORMAT

SIZE

<your user

Changing settings (optional)

The Paper Size, Quality, and Format settings appear in the upper right corner of the control panel display . Use this procedure to change the Paper Size and Quality options. You can also use this procedure to change the file format setting, if you see the

Settings

To change the Paper Size, Quality, and Format settings

menu.

With a document loaded and a destination selected, press

ETTINGS

(F1). The

Settings

menu appears.

Format

option on the

If you do not need to change the quality, go to step 5. Or, press

NTER

to select

Use the and keys to choose the option that most closely

Quality

matches the type of document you have.

Use this setting For this type of document

Color Document The original has a mix of text and images.

Or, the original has a mix of color and black-andwhite areas.

B/W Document The original contains text that must be clearly

transmitted. Or, the original is black and white.

Color-B/W Photo The original is a photograph.

Or, it is most important that the colors or shades of gray in an image be clear.

Press E

NTER

to select the highlighted option.

Changing settings (optional)

If you do not need to change the paper size, go to step 7. Or,

NTER

press until

is selected and press E

Size

Using the and keys, choose A4,

NTER

. (If the document you are sending is an irregular size,

choose the option that most closely matches.) If you are e-mailing a document

Settings

Format

to choose Press C

Do one of the following:

●

menu, you can change the file format. Press until

is selected and press E

Click Click Click

PDF

LOSE

(F1) to save and exit the

to finish sending to e-mail.

here

to finish sending to a fax destination.

here

to finish sending to an HP JetSend-enabled printer.

here

and press E

TIF

and

see the

NTER

. Then, use the and keys

NTER

Letter

Settings

, or

Legal

Format

dialog box.

and press

option in the

Managing address

Introduction

books

Introduction

If you are a registered user, you can store frequently used e-mail addresses and fax numbers in books. You can also build distribution lists of e-mail addresses or fax numbers so you can easily send documents to groups of people.

To become a registered user, see

page 10

Managing your user profile” on

“

Using address books

The digital sender stores addresses and fax numbers in the following address books under the

●

Your Personal E-Mail addresses book

Stores personal e-mail addresses that you can use when sending e-mail. No one except you and the administrator can see, change, or use entries in this personal address book.

●

Your Personal E-Mail lists book

Stores personal e-mail distribution lists that you can use when sending e-mail. No one except you and the administrator can see, change, or use entries in this personal book.

●

Fax numbers book

Stores fax numbers that any user can use when sending faxes. Only registered users or the administrator can change information in this book.

●

Fax lists book

Stores fax distribution lists that any user can use when sending faxes. Only registered users and the administrator can change information in this book.

Lists

menu:

In addition, there are two other books whose entries anyone can use when sending e-mail. However, only the administrator can change information for entries in these books.

●

Public E-Mail addresses book

Contains predefined e-mail addresses available to any user when sending a document.

●

Public E-Mail lists book

Contains predefined groups of e-mail addresses available to any user when sending a document.

Using address books

Viewing address books

Y ou can view entries in your two Personal E-Mail books as well as the two public Fax books.

To view books

Note

Press L

Use the and keys to select a book and press E

ISTS

(F4).

NTER

. The

NTER

press E

. Then, type your password (if set) and press E

If you are prompted to become a registered user, press Y

(F1) or

NTER

see the administrator.

Scroll the list of destinations using one of these ways:

●

Use the and keys to move through the list.

●

Begin typing the name of a destination stored in the book. The book displays the closest matching entry. (Continue scrolling that area of the list by typing additional letters, or by using the

and keys.)

If you are viewing your Personal E-Mail addresses book or the Fax numbers book, you may see destinations you did not add. Addresses or fax numbers you typed while sending a document are automatically added to the appropriate address book, if the administrator has enabled this option.

If you begin typing a name incorrectly , press B

ACKSPACE

until you erase the incorrect character, and then continue typing. (Or, press S

HIFT+BACKSPACE

to erase the entire contents of the field.)

When finished, press B

ACK

(F4).

Managing your Personal E-Mail addresses book

If you are a registered user, you can store e-mail addresses in your Personal E-Mail addresses book and use the entries when you e-mail a document. Use the procedures in this section to add, modify, and delete addresses from your Personal E-Mail addresses book.

Note

Y ou can view and use information in the public E-mail addresses book, but you cannot change it. Contact the administrator to make changes to the public E-Mail addresses book.

Adding addresses

As a registered user, you can add up to 256 e-mail addresses to your Personal E-Mail addresses book. Addresses you type while sending a document are automatically added to your Personal addresses book, if the administrator has enabled this option.

To add addresses

Name:

BACK

Managing your Personal E-Mail addresses book

Press L

Press and press E

ISTS

(F4).

NTER

to select

Personal E-Mail addresses

The login dialog box opens. Type your user name (or use the and keys to scroll to it) and

press E

NTER

. Then, type your password (if set) and press E

This dialog box opens:

Add an address by doing one of the following:

●

Type a name for this entry in the

field and press

Name

ADD(F1).

●

If the administrator set the digital sender to work with an LDAP server, begin typing the first letters of an entry and press

EARCH

(F2). Use the and keys to select an entry and

press OK (F1).

NTER

Change the name and e-mail information for this entry as

(F3).

to move between fields.

ACK

(F4).

necessary. Use T Press S

To add more addresses, repeat steps 4 through 6.

When finished, press B

AVE

Name:

Maria P. Martinez

--m_martinez

S. Donizetti

--s_donizetti@hp.c

JH Arp

--jh_arp@rc.com

BACK

DELETE

MODIFY

Modifying or deleting e-mail addresses

Once you have added addresses to your Personal E-Mail addresses book, you can change the name and e-mail information. Changing this information also changes it in any of your Personal distribution lists where it appears.

If an e-mail address in your Personal E-Mail addresses book is no longer useful, you can delete it. Deleting an address from this address book also deletes it from any of your Personal distribution lists where it appears.

To modify or delete e-mail addresses

Press L

Press and press E

ISTS

(F4).

NTER

to select

Personal E-Mail addresses

The login dialog box opens. Type your user name (or use the and keys to scroll to it) and

NTER

press E

. Then, type your password (if set) and press E

This dialog box opens:

Select an entry using one of these ways:

●

Begin typing the name of an entry. The book displays the closest matching one.

●

Use the and keys to select an entry.

Do one of the following:

●

Press M between fields), and press S

●

Press D

ODIFY

(F1), make changes (using TAB to move

AVE

(F3).

ELETE

(F3), and press OK (F1) to confirm the deletion.

NTER

Repeat steps 4 and 5 to change or delete other entries.

When finished, press B

ACK

(F4).

Managing your Personal E-Mail lists

Your Personal E-Mail lists book contains distribution lists you create using e-mail addresses. Distribution lists are useful if you regularly send e-mail to the same group of people.

E-mail distribution lists can only consist of e-mail addresses. You cannot create distribution lists containing both e-mail addresses and fax destinations.

Note

You can view and use information in the Public E-Mail lists book, but you cannot change it. Contact the administrator to make changes to the Public E-Mail lists book.

Creating new lists

You can create distribution lists for your Personal lists book using email addresses from the Public E-Mail addresses book or your Personal E-Mail addresses book, or addresses you type as you build the list.

You might not want to create a personal distribution list if there is one just like it in the Public E-Mail lists book. Public lists are always available for your use.

List name:

BACK

DELETE

MODIFY

To create new lists

1 2

Press L Press E

ISTS

NTER

(F4).

to select

Personal E-Mail lists

. The login dialog

box opens. Type your user name (or use the and keys to scroll to it) and

NTER

press E

. Then, type your password (if set) and press E

This dialog box opens:

In the

4 5

List name

A new dialog box opens. Add entries to the list by doing one of

field, type a name for this list and press E

the following:

●

Begin typing the name of an entry in an E-Mail addresses book. The book displays the closest matching entry. Press

NTER

to select it.

●

Use the and keys to select an address and press E

●

Type a name for the new entry and press E

NTER

. A dialog box that allows you to change information opens. Make changes (pressing TAB to move between fields) and press S

AVE

NTER

(F3).

Repeat step 5 to add more e-mail addresses to this list.

When finished, press B

Repeat steps 4 through 7 to add more lists.

When finished, press B

ACK

(F4).

Managing your Personal E-Mail lists

Milano

Firenze

Bergamo

BACK

DELETE

MODIFY

List name:

Adding addresses to existing lists

Use this procedure to add addresses to e-mail distribution lists you have already created.

To add addresses to existing lists

1 2

Press L Press E

ISTS

NTER

(F4).

to select

Personal E-Mail lists

. The login dialog

box opens. Type your user name (or use the and keys to scroll to it) and

press E

NTER

. Then, type your password (if set) and press E

This dialog box opens:

Select a distribution list using one of these ways:

●

Begin typing the name of a distribution list. The list displays the closest matching entry.

●

Use the and keys to select a list.

ODIFY

Press M

Add an e-mail address to this list using one of these ways:

(F1).

NTER

●

Begin typing the name of an entry in an E-Mail addresses book. The list displays the closest matching entry. Press

NTER

to select the highlighted one.

●

Use the and keys to select an e-mail address and press

NTER

●

Begin typing a name for a new e-mail address and press

NTER

. A dialog box that allows you to change information opens. Make changes (using TAB to move between fields) and press S

Repeat step 6 to add more addresses to this list.

When finished, press B

Repeat steps 4 through 8 to add more addresses to other

AVE

(F3).

ACK

(F4).

distribution lists. When finished, press B

ACK

(F4).

Changing or deleting addresses in lists

Use this procedure to change or delete e-mail addresses from a distribution list in your Personal E-Mail lists book.

While in a selected distribution list, you can change the information for an e-mail address contained in the list, as long as the address is from your Personal E-Mail address book. When you change information for an e-mail address from your personal book, the address information will be updated in Your Personal E-Mail address book and in any distribution list in which the address appears.

If the address is from the Public E-Mail addresses book, you can delete it from your distribution list, but you cannot change information in that address. Contact the administrator to make those changes.

Managing your Personal E-Mail lists

Milano

Firenze

Bergamo

List name:

BACK

DELETE

MODIFY

To change or delete addresses in lists

1 2

Press L Press E

ISTS

NTER

(F4).

to select

Personal E-Mail lists

. The login dialog

box opens. Type your user name (or use the and keys to scroll to it) and

press E

NTER

. Then, type your password (if set) and press E

This dialog box opens:

Select a list using one of these ways:

●

Begin typing the name of a list. The book displays the closest matching one. Press E

●

Use the and keys to select a list and press E

Select a destination in the list using one of these ways:

NTER

to select it.

NTER

●

In the

field, begin typing the name of a destination. The

Name

list displays the closest matching one.

●

Press TAB to gain access to the destinations in this list. Use the and keys to select one.

Do one of the following:

●

Press M between fields) and press S

●

Press D

ODIFY

(F1), make changes (using TAB to move

AVE

(F3).

ELETE

(F3), and press OK (F1) at the prompt to confirm

the deletion.

Repeat steps 5 through 7 to change or delete other entries in this

list.

ACK

Press B

Repeat steps 4 through 9 to change or delete entries in other

(F4).

lists. When finished, press B

ACK

(F4).

Milano

Firenze

Bergamo

BACK

List name:

Deleting e-mail lists

If they are no longer useful, you can delete distribution lists from your Personal E-Mail lists book.

To delete e-mail lists

1 2

Press L Press E

ISTS

NTER

(F4).

to select

Personal E-Mail lists

. The login dialog

box opens. Type your user name (or use the and keys to scroll to it) and

press E

NTER

. Then, type your password (if set) and press E

This dialog box opens:

Select a distribution list using one of these ways:

●

Begin typing the name of a list. The book displays the closest matching one.

●

Use the and keys to select a list.

Press D

Repeat steps 4 and 5 to delete other lists.

ELETE

(F3), and press OK (F1) to confirm the deletion.

NTER

When finished, press B

ACK

(F4).

Managing the Fax numbers book

Registered users and the administrator can add, change, or delete fax numbers stored in the Fax numbers book.

public fax numbers, any other registered user can also see, change, or delete any fax number.

Managing the Fax numbers book

Because these are

Note

The administrator can change entries in the public Fax numbers or lists book from the

option in the

Lists

Setup

menu.

Adding fax numbers

Only registered users can add fax numbers to the public Fax numbers book. Fax numbers registered users type while sending a fax are also automatically added to the Fax numbers book, if the administrator has enabled this option.

Name:

BACK

To add fax numbers

Press L

Use the and keys to select

Type your user name (or use the and keys to scroll to it) and

press E When the dialog box shown below opens, type a name for this

entry in the

A new dialog box opens. Press T

Press S

Type the

ISTS

(F4).

Fax numbers

NTER

. Then, type your password (if set) and press E

field and press E

Name

HIFT+BACKSPACE

entire

fax number, including the long-distance prefix

to clear the field contents.

NTER

to enter the

and press E

Fax #

field.

(such as a 1), an area code, or other numbers needed for long distance.

provider, you must type

Because you are faxing using an Internet fax service

all

of these numbers.

NTER

Note

not

include any code such as a 9 you dial to get an outside line from

a PBX phone system.

AVE

Press S

Repeat steps 4 through 8 to add more fax numbers.

When finished, press B

(F3).

ACK

(F4).

Managing the Fax numbers book

Name:

Berlin office

Venezia office

Lyon office

BACK

DELETE

MODIFY

Modifying or deleting fax numbers

Use this procedure to modify or delete fax numbers in the public Fax numbers book.

CAUTION

This is a public book that stores all fax numbers for all users. Do not modify or delete fax numbers other users may need, or make sure that altering the fax numbers does not negatively affect others using them.

To modify or delete fax numbers

Press L

Use the and keys to select

Type your user name (or use the and keys to scroll to it) and

press E This dialog box opens:

Select fax number using one of these ways:

ISTS

(F4).

Fax numbers

NTER

. Then, type your password (if set) and press E

and press E

NTER

●

Begin typing the name of a destination in the Fax numbers book. The book displays the closest matching entry.

●

Use the and keys to select an entry.

Do one of the following:

●

Press M between fields), and press S

●

Press D

Repeat steps 4 and 5 to change other entries.

When finished, press B

ODIFY

(F1), make changes (using TAB to move

AVE

(F3).

ELETE

(F3), and press OK (F1) to confirm the deletion.

ACK

(F4).

List name:

BACK

Managing the Fax lists book

Registered users can add, change, or delete fax distribution lists stored in the Fax lists book.

user can also see, change, or delete any fax distribution list.

Creating new fax lists

You can create a fax distribution list from fax numbers stored in the Fax numbers book, or fax numbers you type as you build the list.

To create new fax lists

Because these are public lists, any other

Press L

Use the and keys to select

Type your user name (or use the and keys to scroll to it) and

press E When the dialog box shown below opens, type a name for this

new fax list in the

Add fax numbers to the list using one of these ways:

●

ISTS

(F4).

Fax lists

NTER

. Then, type your password (if set) and press E

List name

field and press E

and press E

NTER

Begin typing the name of an entry in the Fax numbers book. The book displays the closest matching entry. Press E select it.

●

Use the and keys to select an entry and press E

●

Type a name for a new fax entry and press E

NTER

. A dialog box that allows you to change information opens. Make changes and press S

AVE

(F3).

NTER

Repeat step 5 to add more fax destinations to this list.

When finished, press B

Repeat steps 4 through 7 to add more lists.

When finished, press B

ACK

(F4).

Managing the Fax lists book

List name:

E. European offices

W. European offices

E. North Am. offices

BACK

Adding fax numbers to existing lists

Use this procedure to add fax numbers to a fax distribution list that has already been created.

CAUTION

This is a public book that stores all fax lists for all users. Do not alter others’ lists, or make sure that altering lists does not negatively affect others using them.

To add fax numbers to existing lists

Press L

Use the and keys to select

Type your user name (or use the and keys to scroll to it) and

press E This dialog box opens:

Select a list using one of these ways:

ISTS

(F4).

Fax lists

NTER

. Then, type your password (if set) and press E

and press E

NTER

●

Begin typing the name of a list. The book displays the closest matching one.

●

Use the and keys to select a list.

ODIFY

Press M

Add a fax destination to this list using one of these ways:

●

Begin typing the name of a destination in the Fax numbers

(F1).

book. The book displays the closest matching entry. Press

NTER

to select it.

●

Use the and keys to select a destination in the Fax numbers book and press E

●

Begin typing a name for a new fax entry and press E

NTER

dialog box that allows you to change information for this entry only opens. Make any changes and press S

AVE

(F3).

NTER

. A

Repeat step 6 to add more fax numbers to this list.

CAUTION

When finished, press B

Repeat steps 4 through 8 to add more fax numbers to other fax

lists. When finished, press B

ACK

(F4).

Modifying or deleting fax numbers in lists

Use this procedure to modify fax numbers in or delete fax numbers from a distribution list. If you modify the fax number, it is also automatically updated in the public Fax numbers book and any distribution list in which it appears.

This is a public book that stores all fax lists for all users. Do not alter other users’ lists, or make sure that altering them does not negatively affect others using them.

Managing the Fax lists book

List name:

E. European offices

W. European offices

E. North Am. offices

BACK

DELETE

MODIFY

To modify or delete fax numbers in lists

Press L

Use the and keys to select

Type your user name (or use the and keys to scroll to it) and

press E

ISTS

(F4).

Fax lists

NTER

. Then, type your password (if set) and press E

and press E

This dialog box opens:

Select a list using one of these ways:

●

Begin typing the name of a list. The book displays the closest matching one. Press E

●

Use the and keys to select a list and press E

Select a fax destination using one of these ways:

●

In the

field, begin typing the name of a destination. The

Name

NTER

to select that list.

NTER

list displays the closest matching one.

●

Press TAB to gain access to the destinations in the list. Then, use the and keys to select one.

NTER

Do one of the following:

●

Press M between fields), and press S

●

Press D

Repeat steps 5 and 6 to modify or delete other fax entries in this

ODIFY

(F1), make changes (using TAB to move

AVE

(F3).

ELETE

(F3), and press OK (F1) to confirm the deletion.

list. Press B

Repeat steps 4 through 8 to modify or delete fax numbers from

ACK

(F4).

other lists. When finished, press B

ACK

(F4).

List name:

E. European offices

W. European offices

E. North Am. offices

BACK

DELETE

MODIFY

Deleting fax lists

If a fax distribution list is no longer useful, you can delete it from the public Fax lists book.

CAUTION

This is a public book that stores all fax distribution lists for all users. Do not delete lists that other users may need.

To delete fax lists

Press L

Use the and keys to select

press E This dialog box opens:

ISTS

(F4).

Fax lists

NTER

. Then, type your password (if set) and press E

and press E

NTER

. The

NTER

Select a distribution list using one of these ways:

●

Begin typing the name of a list. The book displays the closest

ACK

NTER

to select the highlighted one.

(F4).

matching entry. Press E

●

Use the and keys to select a list.

Press D

Repeat steps 4 and 5 to delete other lists.

When finished, press B

ELETE

(F3) and press OK (F1) to confirm the deletion.

Introduction

Troubleshooting

Introduction

This chapter is your guide for resolving problems that might occur while you are using the HP Digital Sender 8100C. The chapter is divided into the following sections:

●

Clearing paper jams. See

●

Troubleshooting the digital sender. See

Typically, messages appear on the control panel when there are problems. These messages usually require some action before sending can continue. In this chapter, you can find recommended actions to resolve problems associated with these error messages.

Also, if you are a registered user, check your e-mail for an error message.

page 52

page 56

Clearing paper jams

When you have a paper jam, the control panel displays this message:

Detected! Clear jam and press OK. Or Press HELP for instructions

the appropriate procedure below to clear the jam.

Paper Jam

. Use

To clear jams at the start of a

page

CAUTION

Only remove jams after raising the control panel. Removing jammed paper with the control panel in its normal position can damage it.

Move the document lever to the

number 1 position. While holding down on the

document input tray, raise the control panel.

Remove the jammed paper.

Remove the document from the

ADF.

Clearing paper jams

Press down firmly on both sides of

the control panel until both sides click.

Smooth the jammed page, place it

on top of the document stack, and reload the document.

Move the document lever to the

number 3 position. The destinations to which you were

sending are still set in the digital sender. Press to begin sending

the document again.

To clear jams at the end of a page

Move the document lever to the

number 1 position. While holding down on the

document input tray, raise the control panel.

While holding the document output

tray down, raise the document input tray (and the control panel).

Remove the jammed paper.

Clearing paper jams

Close the ADF unit and control

panel. Press each down firmly until it clicks.

After removing the stack from the

ADF, smooth the jammed page, add it to the top of the stack, and reinsert the stack.

Move the document lever to the

number 3 position. The destinations to which you were

sending are still set in the digital sender. Press to begin sending

the document again.

Troubleshooting the digital sender

Troubleshooting for the digital sender is divided into two sections, General digital sender troubleshooting and Control panel messages. General digital sender troubleshooting includes problems that might occur that do not generate error messages.

Note

As a general rule for all problems, check the control panel for relevant messages. See

Control panel messages” on page 59

“

General digital sender troubleshooting

Use the table below to solve common problems encountered while using the digital sender. The control panel does not display a message for these types of problems. If the control panel is displaying a message, see

General digital sender troubleshooting

Problem Actions

Digital sender is not sending documents.

Control panel is not working.

Digital sender does not accept your password.

Image quality is poor.

Make sure the power cord is securely connected to the digital se nder and is

●

plugged into the power outlet. Make sure the digital sender is turned on.

●

Make sure that if you are using the ADF that the document lever is in the

●

correct position. See Make sure the power cord is plugged into the power outlet and the power

●

outlet is receiving power. Make sure the control panel cable is securely connected.

●

Check the control panel contrast. You can change the contrast if needed

●

using S Verify that you are using the correct password.

●

Passwords are case-sensitive. Make sure you enter your password with the

●

correct combination of uppercase and lowercase letters. If scanned pages are blank, white, or have repeated vertically striped

●

patterns, make sure that a page is not already on the glass. Make sure that the document you are trying to send is placed face up in the

●

ADF or face down on the glass. If you are using the ADF, the ADF window may need to be replaced. See

●

the administrator guide for instructions. Make sure the glass is clean. If the glass is dirty, clean it with a dry, soft

●

cloth. If the problem is with the image quality of jobs sent to a printer, check the

●

settings at the printer.

Control panel messages” on page 59

“

HIFT+ALT

+ or S

“

To load a document in the ADF” on page 18

HIFT+ALT

Troubleshooting the digital sender

General digital sender troubleshooting (continued)

Problem Actions

When using the ADF, the digital sender does not feed the document at all.

When using the ADF, the digital sender is feeding multiple sheets, skewing pages, or jamming frequently.

Your private address books are not accessible at the control panel.

An item loaded in the ADF keeps jamming.

Digital sender is sending items very slowly.

An e-mail transmission you sent did not arrive at the destination e-mail address.

An e-mail attachment you sent could not be opened by the recipient.

●

Ensure that the document lever is being used correctly. Otherwise, the digital sender scans the glass instead of the item in the ADF. See

a document in the ADF” on page 18

●

The control panel or document input tray may not be securely latched. While holding down on the document output tray, raise the document input tray and then lower it into place, pressing firmly. Then, raise the control panel and lower it until both sides snap into place.

●

If the pages look like they skewing as they feed into the ADF, this is normal. Send an e-mail to yourself to check that the resulting document is not skewed.

●

Make sure the left edge of the document is placed against the left side of the document input tray.

●

The maximum number of pages the ADF can hold is 25, depending on the type of media being loaded.

●

The maximum number of pages the output tray can hold is 25. Make sure more pages are not stacking up in the output tray.

●

Make sure the type of media being loaded meets required specifications. See

Guidelines for documents” on page 16

“

●

When sending an e-mail message, you must type your user name in the FROM field exactly as it appears in your user profile. (You cannot access your personal address books simply by typing your e-mail address.)

●

Your password must be typed exactly as it appears in your user profile. Passwords are case-sensitive, so be sure you enter the correct combination of uppercase and lowercase letters.

●

Make sure you have removed anything such as staples and self-adhesive notes on the document. See

Guidelines for documents” on page 16

“

guidelines.

●

If you are sending a document that is too small, it might jam in the ADF. The smallest document you can place in the ADF is 148.5 by 210 mm (5.9 by 8.3 in). Use the glass to send the document.

●

If you are sending a document that is too large or on an unacceptable type of media, it might jam in the ADF. Use the glass to send the document.

●

Y ou might have selected a Quality setting that is making the document into a large file that is sending slowly (for example, Color-B/W Photo). Wait for the document to send or, to speed up the sending process, try choosing a different setting (for example, B/W Document).

●

Contact the network administrator to see if the network is working properly.

●

If you typed the e-mail address at the control panel, make sure you typed it correctly.

●

See if you received a “returned mail” message in your e-mail inbox. Often, this message explains why the e-mail was not delivered.

●

Resend the job and CC yourself. If the message arrives in your e-mail, the n it may be a problem with recipient’s e-mail. If it does not arrive, it may be your e-mail network.

●

If you sent a multiple page document in .mtif format, the user must open it using the Imaging program. If the recipient doe s not have this progr am, you must send the document as a .pdf (read in Acrobat Reader), or send each page of the document separately in .tif format.

To load

“

for

General digital sender troubleshooting (continued)

Problem Actions

A fax transmission you sent did not arrive at the destination fax machine.

A document sent to a printer did not print.

E-mail confirmations of email transmissions are not being received.

The bottom of a page that you sent is cut off.

●

The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner. Check with the recipient.

●

Make sure you entered the entire fax number, including the long-distance access number, such as a 1, and the area code or other numbers needed to dial long distance. These numbers must be dialed even if it is a local fax number.

●

The Internet fax service’s server might be busy sending other faxes or waiting to redial other faxes. Wait and retry.

●

For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, or printed transaction reports, if these reports are possible with your Internet service provider).

●

Resend the job to the recipient and yourself. If the message arrives at your fax, then it may be a problem with recipient’s fax or network. If it does not arrive, it may be your network.

●

Make sure the printer is online and working properly.

●

Make sure that all cabling is securely connected.

●

The job might have been lost because of a serious internal problem. All pending jobs are sometimes lost when this happens. Resend the document.

●

Make sure you are sending to a supported HPJetSend-enabled printer. To view a list of supported printers, visit

●

Your company’s e-mail server might not support DSN (Deli v ery Status Notification), or one of the links to the receiving e-mail address does not support DSN.

●

Verify that the e-mail notification is enabled in your profile. See

your user profile” on page 10

●

If sent from the flatbed, the document page might be too long. The maximum length that the flatbed can handle is 279 mm (11 in). The ADF can handle pages up to 355.6 mm (14 in) long.

●

If sent to a printer, the page might be too complex (require too much memory) for the printer to process. If possible, choose a printer with more memory.

www.jetsend.com

Managing

“

Troubleshooting the digital sender

Control panel messages

This following table lists the messages the control panel might display while you are using the digital sender, the cause of the message, and recommended actions.

Note

The messages are listed in alphabetical order. Messages that report normal status are not included.

Control panel messages

Message Description Action

AB Error Digital sender halted.

Configuration changed. Please wait...

Device unreachable. You selected the Print

Duplicate addressee exists. Last recipient not added.

Duplicate fax number exists. Last fax recipient not added.

E-mail server not available. Contact the administrator.

Errors were found when checking the address book. Initialize address book?

Internal error. Digital Sender halted.

codes

An internal problem in accessing address books has occurred.

The administrator is updating the digital sender with changes. The digital sender is unavailable for use while the update takes place.

function, but the destination printer is off.

Notification message only. You selected or entered a duplicate e-mail destination. The digital sender uses only the first one you entered.

Notification message only. You selected or entered a duplicate fax destination. The digital sender uses only the first one you entered.

You selected the e-mail function, but the e-mail server is turned off or cannot be reached.

An internal check of the address book database found significant problems.

Internal problem.

Turn the digital sender off and then back

●

on. If the problem persists, note the codes

●

and contact the administrator.

Wait until the message clears.

Make sure the destination printer is turned on.

No action required.

Turn the digital sender off and then on

●

again. Make sure all cabling is securely

●

connected. If the problem persists, contact the

●

administrator.

Contact the administrator.

Turn the digital sender off and then back

●

on. If the problem persists, note the codes

●

and contact the administrator.

Control panel messages (continued)

Message Description Action

Invalid credentials. Check account name and password.

Invalid PIN. Job canceled. You incorrectly entered the

JetDirect not responding. Please check the card or the firmware version.

JetSend subsystem busy. The digital sender has

LDAP protocol error. Search error.

Low resources. There is not enough space

Missing page in second pass. Job canceled.

Network error

No destination available. No destination has been

No matches found. There is no entry in the LDAP

No pages scanned. Job canceled.

. There is a problem with the

codes

The name and password that have been configured for authenticating LDAP searches are invalid.

PIN (personal identification number) for the HP JetSendenabled printer to which you were sending.

The firmware version of the HP JetDirect print server (interface card) installed in the digital sender is not compatible with the product.

another HP JetSend job pending.

The LDAP search could not complete because of a problem with a network connection or LDAP server.

on the hard drive to process the job (for example, because too many other jobs are pending).

You selected the duplex mode, but there are fewer pages in the second pass than in the first.

HP JetDirect print server.

configured for the customized function key that you selected.

directory that matches your search string and search criteria.

After a paper-jam error, you did not reinsert a document in the ADF.

Contact the administrator.

Resend the document, entering the correct PIN number.

Contact the administrator.

The pending HP JetSend job must complete before you can submit another one. Wait and retry.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact the administrator.

Try again later.

Press any key to clear the message. Check your pages and retry the job.

●

Turn the digital sender off and then back on.

●

Note the codes and contact the administrator.

Contact the administrator.

Check the accuracy of your search string and search criteria.

Press any key to clear the message. Place the document in the ADF and try again.

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Action

Object not found. Check your configuration.

Paper feeder not connected. Check the paper feeder cable.

Partial results. Check your configuration.

Search error. An unexpected problem

Sorry, you have typed an incorrect password. Please retype your password.

Sorry. The database is full. Please contact the administrator to be added to this digital sender.

Sorry. The database is full. Please delete other entries that are no longer needed.

Sorry. The database is full. Please delete other lists that are no longer needed.

Sorry. Unable to auto-save new addresses. If you want to auto-save more, please remove un-needed addresses.

Sorry. Unable to auto-save new fax numbers. If you want to auto-save more, please remove un-needed numbers.

Either the search root or the name/password combination for authenticating searches in the LDAP server is incorrect.

The ADF unit is not securely connected to the digital sender.

The search root for searches in the LDAP server is incorrect.

occurred in the LDAP search.

The digital sender did not recognize the password you typed.

The maximum number of registered users has already been added to this digital sender.

The address book is full.

The address book is full. The last address you typed is not added to the address book.

The address book is full.

Contact the administrator.

Make sure the cable that attaches the ADF unit to the digital sender is connected securely.

Contact the administrator.

●

Try the search again.

●

Turn the digital sender off and then on again. Then, try the search again.

●

If the problem persists, contact the administrator.

●

Press any key to clear the message, and then retype the password. Passwords are case-sensitive, so make sure you enter the correct combination of lowercase and uppercase letters.

●

If the problem persists, contact the administrator.

●

Press any key to clear the message. Then, contact the administrator.

●

Press any key to clear the message. Then, delete entries from that address book.

●

If the problem persists, contact the administrator.

●

Press any key to clear the message. Then, delete lists from that address book.

●

If the problem persists, contact the administrator.

●

Press any key to clear the message. Then, delete entries from your address book.

●

If the problem persists, contact the administrator.

●

Press any key to clear the message. Then, delete entries from the fax address book.

●

If the problem persists, contact the administrator.

Control panel messages (continued)

Message Description Action

The DNS configuration is inconsistent. Please check.

The e-mail configuration is inconsistent. Please check.

The LDAP configuration is inconsistent. Please check.

The LDAP server is currently unreachable. Contact the administrator.

There is a problem with the DNS (Domain Name System) configuration.

There is a problem with the e-mail configuration.

There is a problem with the LDAP configuration.

There is a problem with either the LDAP server or the network.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact the administrator.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact the administrator.

●

Turn the digital sender off and then back on.

●

If the problem persists, contact the administrator.

●

Try again later.

●

If the problem persists, contact the administrator.

The printers are unreachable. Contact the administrator.

The search took too much time. Search canceled.

The user name you typed was not found. Contact the administrator.

The WINS configuration is inconsistent. Please check.

This display name is already in use. Please choose a different name.

This list name is already in use. Please choose a different name.

This operation can require several minutes. Do you really want to proceed?

This user name is already in use. Please choose a different name.

An HP JetSend-enabled printer cannot be reached.

The LDAP search timed out.

The digital sender did not recognize the user name you entered.

There is a problem with the WINS (Windows Internet Naming Service) configuration.

An existing entry in this book already uses the name you tried to give to a new entry.

An existing entry in this list book already uses the name you tried to give to a new entry.

You are being asked to confirm that you want to check the address book database.

The name you chose as a registered user name is already in use.

Contact the administrator.

●

Narrow the scope of your search, either by entering a longer search string or using different search criteria.

●

If the problem persists, contact the administrator.

●

Try again.

●

If the problem persists, contact the administrator.

Contact the administrator.

Choose a different name for the new entry.

Contact the administrator.

Choose a different name as your registered user name.

Troubleshooting the digital sender

Control panel messages (continued)

Message Description Action

This will clear the configuration and all the destinations. Do you really want to proceed?

This will clear your changes. Do you really want to proceed?

Too many e-mail recipients. Last e-mail recipient deleted.

T oo many fax reci pients. Last fax recipient deleted.

Too many matches. If the recipient was not found, press CANCEL and refine your query. Partial results.

items found.

number

Unexpected pages in second pass. Job canceled.

You do not have sufficient access rights.

You need to become a registered user to use this digital sender. Please contact the administrator.

You need to register to use this digital sender.

Your profile is not enabled. Contact the administrator.

You are being asked to confirm that you want to reset the digital sender to the factory defaults.

You are being asked to confirm that you want to discard all changes made in the configuration menu.

You can send an e-mail message to a maximum of 1,024 e-mail addresses (including all those in distribution lists).

You can send a fax to a maximum of 1,024 destinations.

The number of entries that matches the criteria in your LDAP search is greater than the maximum number of results that the digital sender has been configured to return.

You selected duplex mode and there are more pages in the second pass than in the first.

The account name used to authenticate searches with LDAP server has insufficient rights to access the information.

Only registered users are allowed to use the digital sender, and only the administrator can make you a registered user.

Only registered users are allowed to use the digital sender.

The administrator needs to validate new user profiles and any changes made to user profiles.

Contact the administrator.

Press O continue with the transmission. Send the same message again to all the recipients who were not included in the first transmission.

Press O continue with the transmission. Send the same fax again to all the recipients who were not included in the first transmission.

●

Narrow the scope of your search, either by entering a more specific search string or using different search criteria.

●

If the problem persists, contact the administrator.

Press any key to clear the message. Check your pages and retry the job.

Contact the administrator.

●

If you cannot register yourself, contact the administrator.

Contact the administrator.

(F1) to clear the message and

Hewlett-Packard limited warranty statement

Warranty and support

information

Hewlett-Packard limited warranty statement

HP PRODUCT HP Digital Sender 8100C

HP warrants HP hardware, accessories, and supplies against

defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement parts may be either new or like-new.

HP warrants that HP software will not fail to execute its

programming instructions, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects.

DURATION OF HARDWARE WARRANTY One year

HP does not warrant that the operation of HP products will be

uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new

in performance or may have been subject to incidental use. The warranty period begins on the date of the delivery or on the

date of installation if installed by HP. If customer schedules or delays HP installation more than 30 days after delivery, warranty begins on the 31st day from delivery.

Warranty does not apply to defects resulting from improper or

inadequate maintenance or calibration, software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance.

Note

Operation of the digital sender beyond the limit of its nominal duty cycle (scanning greater than the equivalent of 3,300 pages per month) shall be deemed digital sender abuse and all repairs thereafter are to be billed on a time-and-materials basis.

TO THE EXTEND ALLOWED BY LOCAL LAW, THE ABOVE

WARRANTIES ARE EXCLUSIVE AND NO OTHER W ARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

HP will be liable for damage to tangible property per incident up

to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES

IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW

ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Hewlett-Packard Year 2000 warranty

Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP product will be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the 20th and 21st centuries, and the year 1999 and 2000, including leap year calculations, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with such HP product(s) properly exchange date data. The duration of the Year 2000 warranty extends through January 31, 2001.

HP customer support options worldwide

You can call HP for support using the table below. For all other support information, such as obtaining printer drivers or help using an online server, see

HP support” on page 70

“

replacement part or information not listed in one of these two tables, see the administrator guide.

Customer Support and Product Repair Assistance for the U.S. and Canada

(See the administrator guide for additional product repair information.)

Call (1) (208) 323-2551 in the U.S. Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge for 90 days. The 90-day period begins with the first supp ort ca ll, and it must b e within the o ne-year hardware warranty period. However, your standard long-distance phone charges still apply. Have your product nearby and your serial number ready when calling.

After your free telephone-support period has expired, fee-based telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 6 am to 6 pm (Mountain Time).

to change.

Charges begin only when you connect with a support technician. *Prices subject

European Customer Support Center Language

and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service for 90 days. The 90-day period begins with the first support call, and it must be within the one-year hardware warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your 90day free phone support has expired, you can receive support for a fee through th e same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

(unless otherwise noted)

. If you need a

English

Czech

Danish Dutch

Finnish French

German

Greek

Ireland: +353 (0)1 662 5525 U.K.: +44 (171) 512-5202 International: +44 (0)171 512 52 02 +42 (0)2 6130 7310

(08:00-18:00 Monday-Thursday;

08:00-16:30 Friday)

(45) 3929-4099 Belgium: +32 (0)2 626 8806 Netherlands: +31 (0)20 606 8751 +358 (0)203 47 288 Belgium:+32 (0)2 626 8807 France: +33 (0)1 43 62 34 34 Germany: +49 (0)180 52 58 143

(24PF/min)

Austria: +43 (0)7114 201080 +30 (0)1 689 64 11

(09:00-17:00 CET)

Hebrew

Hungarian Italian Norwegian Polish Portuguese

Russian

Spanish Swedish Switzerland Turkey

+972 (0)9 9524848

CET Sunday-Thursday)

+36 (0)1 382 1111 Italy: +39 02 264 10350 +47 22 11 6299 +351 (0)1 3176333 Portugal: +7 095 797 3520

(09:00-18:00 CET)

+27 86 000 1030

(08:00-17:00 CET)

Spain: +46 (0)8 619 2170 +41 (0)848 80 11 11 +90 212 224 59 25 +44 (0)171 512 52 02

(09:00-18:00

HP customer support options worldwide

All other countries worldwide:

during the warranty period. If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see the administrator guide.

Argentina (541) 778 8380 Australia +61 3 8877-8000 Brazil (011 ) 829 6612 Canada (1) (905) 206-4663 China +86 (0)10 6564 5959 Chile 800 360 999 Hong Kong +85 (2) 2802 4098 India +91 11 682-6035

Indonesia +62 (21) 350 3408 Korea (Seoul) +82 (2) 3270 0700 Korea (outside Seoul) 080 999-0700

Use the telephone number below for your country to obtain support

Japan +81 3 3335-8333 Malaysia +60 (3) 295 2566 Mexico 01 800 472 6684 Middle East/Africa (41) (22) 780-7111 New Zealand +64 (9) 356 6640 Philippines +63 (2) 867 3551 Singapore +65 272 5300 South Africa +34 902 321 123

+91 11 682-6069

Taiwan +886 (2) 2717 0055 Thailand +66 (2) 661 4000 Venezuela 800 47 888 Viet Nam +84 (0) 8 823 4530

HP support

Online services:

access to information over your Internet connection, we suggest these services:

Obtaining software utilities and electronic Information:

HP direct ordering for accessories or supplies:

HP Support Assistant compact disc:

HP Service Information:

HP Service Agreements:

Locating HP Resellers:

for 24-hour

World Wide Web URL

HP printer software, plus product and support information may be obtained from the following URLs: for HP Digital Sender 8100C in the U.S. in Europe Printer drivers may be obtained from the following sites: in Japan in Korea in Taiwan or the local driver website

America Online

U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria 022 58 58 485 France +353 1 704 90 00 Germany 0180 531 31 64 (24PF/min) Switzerland 0848 80 10 11 United Kingdom 0800 279 1234

See

“

HP customer support options worldwide” on page 68

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service call 1-800-457-1762 in the U.S. or Canada; +31 555 384279 in Europe (0800 960 274 in the U.K.); (65) 740-4477 in the Asia/Pacific region; and 1-801-431-1587 in Latin America.

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service: 1-800-446-0522.

Hewlett-Packard appliances, peripherals, personal computers, supplies, and accessories are available at HP authorized resellers worldwide. To find the one nearest to you, call: United States: 1-877-DSENDER (373-6337) Canada: 1-800-387-3867 Europe: Visit

- Firmware upgrades, printer drivers, updated

www.digitalsender.hp.com www.hp.com www2.hp.com

www.jpn.hp.com/drivers www.hp.co.kr www.hp.com.tw www.dds.com.tw

- America Online/Bertelsmann is available in the

www2.hp.com

Assistance

your country name.

. Once there, click

, click

Other Countries

, and click

Index

Symbols

.pdf files

e-mailing opening reading attachments

.tif files

reading attachments

A4 paper size, selecting

accessories and supplies warranty Acrobat Reader

attaching downloading and installing location

adding

address book passwords e-mail addresses registered users

address books.

See

books

ADF (automatic document feeder)

clearing paper jams guidelines illustration loading

16 6

using for double-sided documents

Adobe Acrobat Reader.

Acrobat Reader

See

agreements

service

alphabetic keys Alt key

America Online support service applications. attachments, reading .pdf attachments, reading .tif authorized dealers

See

programs

automatic document feeder (ADF).

(automatic document feeder)

B/W Document setting Back key

black and white

document settings photograph settings

blank pages

See

ADF

books

adding fax numbers to changing e-mail addresses in changing fax numbers in deleting e-mail addresses from deleting fax numbers from managing personal e-mail lists managing public Fax lists passwords for personal personal

personal not accessible at control panel Public E-Mail addresses Public E-Mail lists public Fax lists

public Fax numbers renaming e-mail addresses in renaming fax numbers in

Cancel key

field

changing

e-mail addresses e-mail lists fax lists

fax numbers format

paper size quality

settings

characters

sticker for special using special on keypad

cleaning the glass

clearing paper jams

at end of page

at start of page Color Document setting color documents, printing color photographs color setting Color-B/W Photo setting

configuring

password for personal books

registered users

confirmations

DNS support

11, 12

of e-mail transmissions not arriving

control panel

books not accessible display

features

illustration messages not working

8 59

customer support options worldwide

dealers, authorized defects in product

deleting

e-mail addresses e-mail addresses in lists e-mail lists fax lists

fax numbers fax numbers in lists

Delivery Service Notification (DSN)

11, 12

description

digital sender

destinations

sending to e-mail sending to fax number

display

control panel

distribution lists

adding e-mail addresses to adding fax numbers to creating fax

creating personal e-mail deleting e-mail deleting fax

modifying addresses in modifying fax numbers in

DNS (Domain Name System) configuration problem

document guides

paper

document input tray document lever document output tray

documents

black-and-white settings color setting e-mailing

e-mailing .pdf files faxing

guidelines for loading in ADF

loading on glass not printing at printer pages cut off bottom preparing to send printing

printing color

reading .pdf attachments

reading .tif attachments

sending double-sided

sent as e-mail messages not arriving

sent as faxes not arriving

types supported

double-sided

sending with ADF

sending with glass Double-Sided key drivers, printer

DSN (Delivery Service Notification) duplex.

double-sided

See

e-mail

configuration problem

server unavailable

e-mail addresses

adding

adding to lists

changing

changing in lists

deleting

renaming

e-mail transmissions

confirmations not arriving

not arriving at destinations e-mailing

.pdf files

documents

to destinations Enter key

equipment

troubleshooting errors.

See

troubleshooting

FAX function key

fax transmissions

not arriving

sending

features

control panel

product feeding problems format, changing From field front panel.

See

control panel

function keys

FAX

illustration

11, 12

glass

cleaning

guidelines loading

sending double-sided documents glass, scanner Go key guest users

hardware

repair assistance

troubleshooting

warranty

Help

key

online for digital sender HP authorized dealers HP JetSend.

See

JetSend

HP Support Assistant compact disc

I-fax.

Internet fax

See

illustrations

ADF unit

arrow keys

Back key

Cancel key

control panel

document input tray

document lever

document output tray

Enter key

Go key

Help key

numeric keys

power switch

scanner glass

Single-Sided/Double-Sided key

special character sticker image quality problems internal errors Internet fax service

6, 8

jams

clearing at end of page

clearing at start of page

troubleshooting

JetDirect print server not responding JetSend

adding printers

device unreachable

invalid PIN

not responding

keyboard.

See

keypad

illustration

keys

alphabetic Alt arrow Back Cancel Enter function Go Help illustration numeric Single-Sided/Double-Sided Tab

language support options

LDAP (Lightweight Directory Access Protocol)

configuration problem protocol error

server unavailable legal paper size, selecting letter paper size, selecting

levers

document limited warranty statement lists, distribution.

distribution lists

See

ADF

documents on glass

media.

documents

See

messages

control panel

networks

errors

notifications

DNS support

of e-mail transmissions not arriving numeric keys

11, 12

online Help

digital sender online support services opening .pdf files

options

sending

output tray, document

overview

digital sender

pages

bottom cut off missing in second pass too many in second pass

panel, control.

control panel

See

paper jams

clearing at end of page clearing at start of page troubleshooting

paper size

choices

selecting

passwords

for personal books

not accepted PC. PDF files.

See

computer

See

.pdf files

personal books

description

personal e-mail lists

deleting

deleting addresses from

Personal E-Mail lists book

creating lists

managing

personal identification number (PIN), invalid photographs

black-and-white settings

sending color

PIN (personal identification number), invalid power

switch

PRINT function key print quality problem

printers

color

documents not arriving

drivers

printing

color documents

documents problems. product features profiles, user.

troubleshooting

See

user profiles

See

Public E-Mail addresses book

description

Public E-Mail lists book

description

using

public Fax lists book

description

public Fax numbers book

description using

quality setting

changing types

Reader. reading .pdf files reading .tif files

Acrobat Reader

See

registered users

adding

adding e-mail addresses

renaming

e-mail addresses

fax numbers repair and replacement repair assistance replacement and repair

scanner glass scroll arrow keys

searches

slow

too many matches

sending

black-and-white documents

black-and-white photographs

changing settings

color documents

color photographs

guidelines

options

preparing documents for

to a printer

to e-mail destinations

to fax destinations

when to use glass

21 24 17

servers

e-mail unavailable LDAP unavailable

service agreements

service and support

language options options worldwide warranty information

settings

black-and-white document black-and-white photographs changing color documents color photographs

simplex. Single-Sided/Double-Sided key size of paper, changing slow sending problem software, utilities

Single-Sided/Double-Sided key

See

special characters

sticker

speed, problems statements of warranty

field

Subject

supplies and accessories warranty support agreements

support and service

language options options worldwide

warranty information Support Assistant compact disc switch, power

Tab key

field

trays

document input

document output

troubleshooting

control panel

DNS configuration

e-mail configuration

e-mail transmissions

fax transmissions

general

hardware

image quality

internal errors

LDAP configuration

misfeeds

network errors

paper jams

repair assistance

slow sending

WINS configuration

user profiles

adding

description

users

description profiles types

utilities, software

warranty

hardware limited service and support year 2000

websites

Adobe Systems Incorporated HP

weight, paper

white pages when sending

WINS (Windows Internet Naming Service)

configuration problem World Wide Web support service worldwide, support options WWW support service

Y2K warranty year 2000 warranty

HP 8100C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Introduction

Identifying digital sender parts

Identifying control panel features

Managing your user profile

Adding a registered user profile

Changing options for your profile

Finding help

Sending documents

Introduction

Guidelines for documents

Guidelines for using the ADF

Guidelines for using the glass

Sending double-sided documents

Step 1 Load a document

Step 2 Choose a destination

E-mailing documents

Faxing documents

Printing to HP JetSend-enabled printers

Changing settings (optional)

Introduction

Using address books

Viewing address books

Managing your Personal E-Mail addresses book

Adding addresses

Modifying or deleting e-mail addresses

Managing your Personal E-Mail lists

Creating new lists

Adding addresses to existing lists

Changing or deleting addresses in lists

Deleting e-mail lists

Managing the Fax numbers book

Adding fax numbers

Modifying or deleting fax numbers

Managing the Fax lists book

Creating new fax lists

Adding fax numbers to existing lists

Modifying or deleting fax numbers in lists

Deleting fax lists

Troubleshooting

Introduction

Clearing paper jams

Troubleshooting the digital sender

General digital sender troubleshooting

Control panel messages

Hewlett-Packard limited warranty statement

Hewlett-Packard Year 2000 warranty

HP customer support options worldwide

HP support

Index