Maintenance and Service Guide
HP ProBook 650 G5 Notebook PC
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Optane, and Thunderbolt are trademarks
of Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. The microSD logo and
microSD are trademarks of SD-3C LLC.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Miracast® is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2019
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L65387-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Pointing devices ................................................................................................................................ 11
Lights ................................................................................................................................................. 12
Button, speakers, and ngerprint reader ......................................................................................... 13
Special keys ....................................................................................................................................... 14
Hot keys (select products only) ......................................................................................................... 15
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Cable Kit ............................................................................................................................................................... 20
Bracket Kit ............................................................................................................................................................ 21
Display assembly subcomponents ...................................................................................................................... 22
Mass storage devices ........................................................................................................................................... 24
Plastics ................................................................................................................................................................. 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Workstation guidelines ..................................................................................................................... 30
Electrostatic discharge information .................................................................................................................... 30
Generating static electricity .............................................................................................................. 31
Preventing electrostatic damage to equipment ............................................................................... 31
Personal grounding methods and equipment .................................................................................. 32
Grounding the work area ................................................................................................................... 32
vii
Recommended materials and equipment ........................................................................................ 32
Packaging and transporting guidelines .............................................................................................................. 33
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Bottom cover ..................................................................................................................................... 35
Battery ............................................................................................................................................... 36
Memory .............................................................................................................................................. 37
Optical drive ....................................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
Solid-state drive ................................................................................................................................ 42
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 43
Component replacement procedures .................................................................................................................. 43
WWAN module ................................................................................................................................... 43
WLAN module .................................................................................................................................... 45
Keyboard ........................................................................................................................................... 47
Internal frame ................................................................................................................................... 51
Fan ..................................................................................................................................................... 53
Heat sink assembly ........................................................................................................................... 54
Touchpad button board ..................................................................................................................... 57
Touchpad ........................................................................................................................................... 59
Near Field Communication (NFC) module ......................................................................................... 61
Smart card reader .............................................................................................................................. 63
RTC battery ........................................................................................................................................ 65
Serial port board or VGA port board ................................................................................................. 66
Power button board .......................................................................................................................... 67
System board .................................................................................................................................... 69
Speaker .............................................................................................................................................. 73
Fingerprint reader assembly ............................................................................................................. 74
Display assembly ............................................................................................................................... 76
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
viii
Downloading a BIOS update ........................................................................................... 85
Changing the boot order using the f9 prompt .................................................................................. 86
TPM BIOS settings (select products only) ........................................................................................................... 86
Using HP Sure Start (select products only) ......................................................................................................... 87
8 Using HP PC Hardware Diagnostics ................................................................................................................ 88
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 88
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 88
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 89
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 89
Installing HP PC Hardware Diagnostics Windows ............................................................................. 89
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 89
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 90
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 90
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 90
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 90
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 91
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 91
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 91
9 Backing up, restoring, and recovering ........................................................................................................... 93
Backing up information and creating recovery media ........................................................................................ 93
Using Windows tools ......................................................................................................................... 93
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 93
Restoring and recovery ........................................................................................................................................ 94
Restoring, resetting, and refreshing using Windows tools .............................................................. 94
Recovering using HP Recovery media ............................................................................................... 94
Changing the computer boot order ................................................................................................... 94
10 Specications ............................................................................................................................................ 95
Computer specications ...................................................................................................................................... 95
35.6 cm (14.0 in) display specications .............................................................................................................. 96
M.2 PCIe solid-state drive specications ............................................................................................................ 97
M.2 SATA solid-state drive specications ............................................................................................................ 98
Hard drive specications ..................................................................................................................................... 99
ix
11 Power cord set requirements .................................................................................................................... 100
Requirements for all countries .......................................................................................................................... 100
Requirements for specic countries and regions ............................................................................................. 101
12 Statement of memory volatility ................................................................................................................ 103
Nonvolatile memory usage ............................................................................................................................... 105
Questions and answers ..................................................................................................................................... 107
Using HP Sure Start (select models only) .......................................................................................................... 108
13 Recycling ................................................................................................................................................ 109
Index ........................................................................................................................................................... 110
x
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 650 ProBook G5 Notebook PC
Processor 8th-generation Intel® Core™ processors
Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 4 MB SmartCache, dual core, 15 W; Intel UHD Graphics 620)
Graphics Internal graphics
Intel UHD Graphics 620
External graphics
AMD® Radeon™ 540X with 2 GB of discrete graphics memory
Supports HD decode, DX12, HDMI 1.4, DisplayPort™ 1.2, HDCP 2.2 via DisplayPort up to 4k @ 60 Hz and via
HDMI up to 4K @ 30 Hz
Up to three independent displays supported with HP Ultraslim Docking Station and HP Thunderbolt Dock 120
W G2
Panel 39.6 cm (15.6 in.), antiglare, non-touch
High denition (HD) (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, without camera
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, with camera
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, without camera, with WWAN
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, with camera, with WWAN
Full high-denition (FHD) (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, without camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, without camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, with camera
FHD (1920 × 1080), UWVA, 72% CG, 650 nits, eDP + PSR, uslim, with WWAN, with camera, with privacy screen
39.6 cm (15.6 in.), slim, touch screen
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, with camera
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400, dual-channel support
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Supports up to 32 GB of system RAM in the following congurations:
● 32768 MB (16384 MB × 2)
● 16384 MB (16384 MB × 1) or (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
Cache Intel Optane™ 16-GB memory cache (only available on models with 2.5-inch hard drives)
Primary storage Hard drives, SATA, 6.35 cm (2.5 in), 7.0 mm (.28 in)
● 2 TB, 5400 rpm
● 1 TB, 7200 rpm
● 500 GB, 7200 rpm, FIPS 140-2
● 500 GB, 7200 rpm
Primary M.2 storage M.2 solid-state drives (NGFF, 2280)
2 TB, PCIe, Gen3 × 4, SS, NVMe, TLC
Optical drive (select
products only)
1 TB, PCIe, Gen3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen3 × 4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, NVMe, value
512 GB QLC + 32 GB Optane memory module
512 GB, SATA-3, SS, TLC, FIPS-140–2
256 GB, PCIe, Gen3 × 4, SS, NVMe, TLC
256 GB, SATA-3, TLC, FIPS
256 GB, SATA-3, TLC, Opal 2
256 GB, PCIe, SS, NVMe, value
128 GB, SATA-3, SS, TLC
9.0 mm SATA optical drive
DVD-ROM (defeatured combo)
DVD+/-RW SuperMulti DL
Blu-ray Writer
Supports models without an optical drive
Audio and video Audio controls
Dual-array microphone
Stereo speakers (2)
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Camera HD RGB 720p
Camera privacy cover
Supports WDR (Wide Dynamic Range)
Support for models without camera
RJ-45 (network) jack Intel Ethernet Connection I219-LM 10/100/1000 Ethernet (vPro)
Intel Ethernet Connection I219-V 10/100/1000 Ethernet (non-vPro)
The following support S3/S4/S5 wake on LAN (via out of band): embedded NIC, HP USB-C Universal Dock, HP
USB-C Dock
The following support S0/S3/S4/S5 HBMA (via out of band): HP USB-C Universal Dock, HP USB-C Dock, HP
Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock
Wireless networking Bluetooth®
Integrated wireless personal area network (PAN) supported by Bluetooth 5.0 combo card
Wireless Local Area Network (WLAN)
Integrated WLAN options with dual antennas (M.2 2230 socket MIPI/BRI):
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro)
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)
Two WLAN antennas built into bottom of display assembly
Support for models without WLAN
Compatible with Wi-Fi CERTIFIED Miracast™ devices
Supports HP Connection Optimizer
Support S3/S4 wake on Wireless LAN
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Support Turbo Lite Wi-Fi
Near-Field Communication (NFC)
NFC Mirage WNC XRAV-1 (NXP NPC300 I2C, 10 mm × 17 mm)
NFC antenna
Supports models without NFC
Wireless Wide Area Network (WWAN)
SIM Module (3FF/micro SIM):
Supports the following WWAN formats via connector:
● Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2)
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Intel XMM™ 7262 LTE-Advanced (Cat6)
● Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe)
Intel XMM 7360 LTE-Advanced (Cat9)
WWAN Antennas (2) (worldwide 5 band, congured at top of panel on all units)
Supports models without WWAN
Supports WWAN after market option
WWAN cards are compatible with a programmable removable eSIM
External media cards Micro SD Media Reader slot supports SD™, SDHC™, and SDXC™.
Ports VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 60 Hz and hot plug/unplug and auto detect
USB Type-C (PD + DP, Gen 1)
USB 3.0 Gen 1 charging port
HDMI 1.4
RJ-45 (network) jack
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
RS-232/serial port
Power connector, 4.5 mm
Sensors Accelerometer
Hall sensor
Keyboard/pointing
devices
HP Advanced Keyboard
Spill resistant with drain and numeric keypad
Dura Keys, dual point, backlit, spill resistant with drain, privacy
Dura Keys, dual point, backlit, spill resistant with drain and numeric keypad
Dura Keys, backlit, spill-resistant with drain and numeric keypad
Touchpad
Microsoft precision touchpad default gestures support
Firmware PTP with lter driver
No hybrid mode support
Settings enabled by default: 2-nger scrolling, 2-nger zoom (pinch), OSD (enabled/disabled), 3-nger tap
(Cortana), 3-nger ip (app switch), 4-nger tap (Action Center)
Gestures disabled by default: 3-nger ick, 2-nger rotate, momentum motion, 1-nger vertical scroll
Taps enabled by default
On/o control by driver
Power requirements Battery
4 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
HP long life lithium prismatic/polymer battery, 3 cell, 48 Wh, 4.21 Ah
HP Fast Charge Technology, 90% in 90 minutes
AC adapter
65 W Smart right angle, 4.5 mm
65 W Smart right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W Smart right angle, 4.5 mm
45 W Smart right angle, 4.5 mm - Argentina
45 W Smart right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord
2 wire plug (C7), 1.0 m, conventional
3 wire plug (C5), 1.8 m, conventional
3 wire plug (C5), 1.0 m, conventional
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Duckhead power cord (C5)
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Supports models without a Smart Card reader
Hardware enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen4; ANSSI Certied
Hardware Root of Trust: Yes
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
5
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus Single Language APAC EM
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language APAC EM
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Pro 64 StF MSNA Strategic
Windows 10 Professional 64
Windows 10 Professional 64 Chinese Market
Windows 10 Professional 64 StF MSNA Plus
Windows 10 Professional 64 StF MSNA Standard
FreeDOS 3.0
Restore Media
Windows 10 Driver DVD
Windows 10 Driver USB
Windows 10 Professional 64 OS DVD
Windows 10 Professional 64 OS USB
Certied
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64
Win 10 Pro 64 CBB 1803 OS
Serviceability End user replaceable parts
AC adapter
Battery
Hard drive
Optical drive
Solid-state drive
Memory module
6 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB Type-C SuperSpeed port and DisplayPort
connector
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Right 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(6) HDMI port Connects an optional video or audio device, such as a high-
(7) RJ-45 (network) jack/status lights Connects a network cable.
(8) VGA port (select products only) Connects an external VGA monitor or projector. Select products
(9) Docking connector Connects an optional docking device.
(10) microSD™ memory card reader Reads optional memory cards that store, manage, share, or
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
may include an optional serial port.
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(11) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
(12) Power connector Connects an AC adapter.
8 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light (select products only) ● On: The optical drive is in use.
● O: The optical drive is not in use.
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Smart card reader (select products only) Supports optional smart cards.
Left 9
Display
NOTE: Display appearance may vary.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera cover switch (select products only) Covers the camera when not in use.
(6) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
10 Chapter 2 Components
Keyboard area
Pointing devices
Table 2-4 Pointing device components and their descriptions
Component Description
(1) Pointing stick (select products only) Moves the pointer on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) Touchpad zone Reads your nger gestures to move the pointer or activate
(4) Right pointing stick button (select products
only)
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
items on the screen.
Functions like the right button on an external mouse.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 11
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Fn lock light On: The fn key is locked.
(4) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(5) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(7) Num lk light On: Num lock is on.
12 Chapter 2 Components
Button, speakers, and ngerprint reader
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the computer.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to exit Sleep
(select products only).
● When the computer is in Hibernation, press the button briey to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make sure when you
register your ngerprint that all sides of your nger are registered by the
ngerprint reader.
Keyboard area 13
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 15.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lk key Alternates between the navigational and numeric functions on the integrated
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lk is pressed,
numeric keypad.
the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
14 Chapter 2 Components
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) Model number
(2) Serial number
(3) Part number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Components
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
Computer major components 17
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display (touch)
NOTE: Display assemblies are available as spare parts at the subcomponent level only. For spare part information, see
Display assembly subcomponents on page 22.
(2) Display (non-touch)
(3) Keyboard (for a detailed list of country codes, see Keyboard on page 47.)
Backlit with pointing stick L09595-xx1
Backlit L09593-xx1
Backlit, privacy L62786-xx1
No backlight L09594-xx1
(4) Top cover
For use in models with a pointing stick L58724-001
For use in models without a pointing stick L58725-001
(5) Touchpad button board L09589-001
(6) Touchpad
For use in models with a pointing stick L65634-001
For use in models with a pointing stick L65635-001
(7) WWAN module (LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS)
Intel XMM 7360 LTE-Advanced L15398-001
Intel XMM 7262 LTE-Advanced L35286-001
(8) WWAN module bracket (included in Bracket Kit) L59054-001
(9) WLAN module
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-001
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-001
(10) Smart card reader board L58695-001
(11) NFC module L09554-001
(12) Fingerprint reader board (includes cable and gasket) L58718-001
(13) Speaker (includes cable) L09601-001
(14) Power button board (includes cable) L09596-001
(15) Fan L58715-001
Heat sink
(16) For use in models with integrated UMA graphics L58717-001
(17) For use in models with discrete graphics L58716-001
18 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
(18) Hard drive
NOTE: For spare part information, see Mass storage devices on page 24.
(19) Memory modules (2400 MHz DDR4)
16 GB 937438-850
8 GB 937236-850
4 GB L10598-850
(20) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 24.
(21) Optical drive
NOTE: For spare part information, see Mass storage devices on page 24.
(22) RTC battery (includes cable) L23943-001
(23) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
● Intel Core i7-8665U processor L58729-xx1
● Intel Core i7-8565U processor L58728-xx1
● Intel Core i5-8365U processor L58727-xx1
● Intel Core i5-8265U processor L58726-xx1
For use in models with UMA graphics memory:
● Intel Core i7-8665U processor, models with a WWAN module L58735-xx1
● Intel Core i7-8565U processor, models with a WWAN module L58734-xx1
● Intel Core i5-8365U processor, models with a WWAN module L58733-xx1
● Intel Core i5-8265U processor, models with a WWAN module L58731-xx1
● Intel Core i5-8265U processor L58732-xx1
● Intel Core i3-8145U processor, models with a WWAN module L58736-xx1
● Intel Core i3-8145U processor L58730-xx1
(24) Serial port board L09598-001
(24) VGA port board L09597-001
(25) Battery (3 cell, 48 Wh, 4.21 Ah) 931719-850
(26) Internal frame L58719-001
(27) Bottom cover L58712-001
Computer major components 19
Cable Kit
Table 3-2 Cable Kit components and their descriptions
Item Component Spare part number
Cable Kit, includes the following parts: L09583-001
(1) Pointing stick cable
(2) NFC module cable
(3) Smart card board cable
(4) Touchpad button board cable
20 Chapter 3 Illustrated parts catalog
Bracket Kit
Table 3-3 Bracket Kit components and their descriptions
Item Component Spare part number
Bracket Kit, includes the following parts: L09583-001
(1) WWAN module bracket
(2) Fingerprint reader bracket
(3) Smart card bracket
(4) Hard drive cover
Bracket Kit 21
Display assembly subcomponents
Table 3-4 Display assembly components and their descriptions
Item Component Spare part number
(1) Display bezel
For use with non-touch displays with a camera module L09579-001
For use with non-touch displays with a microphone module L09580-001
Camera privacy cover (for use in non-touch models; not illustrated) L09542-001
22 Chapter 3 Illustrated parts catalog
Table 3-4 Display assembly components and their descriptions (continued)
Item Component Spare part number
(2) Display panel
Non-touch, FHD L58720-001
Non-touch, FHD, privacy L58721-001
Non-touch, HD L13838-001
Touch L58722-001
(3) Camera module (includes sponge) L58702-001
Microphone module (not illustrated) L58696-001
(4) Display cable
For use in non-touch models L58713-001
For use in non-touch models, privacy L64874-001
For use in touch models L64875-001
(5) Hinge Kit (includes left and right hinges)
For use in non-touch models L09591-001
For use in touch models L23431-001
(6) Hinge covers (right and left) L09592-001
(7) WLAN antenna cable (included in Antenna Kit) L09572-001
(8) WWAN antenna cable (included in Antenna Kit) L09572-001
(9) Back cover
For use in non-touch models L58711-001
For use in touch models L64873-001
Display assembly subcomponents 23
Mass storage devices
Table 3-5 Mass storage devices and their descriptions
Item Component Spare part number
(1) Hard drive
1 TB, 7200 rpm L06427-850
500 GB, 7200 rpm 703267-001
500 GB, 7200 rpm, FIPS 140-2 820572-001
(2) Hard drive cover (included in Bracket Kit) L59054-001
(3) Solid-state drive (M.2)
1 TB, PCle, NVMe, TLC L12805-001
24 Chapter 3 Illustrated parts catalog
Table 3-5 Mass storage devices and their descriptions (continued)
Item Component Spare part number
512 GB, SATA-3, TLC, FIPS 140-2 L12810-001
512 GB, PCIe, NVMe, TLC L12811-001
512 GB, PCIe, NVMe, value L58065-001
256 GB, PCIe, NVMe, TLC L12807-001
256 GB, PCIe, NVMe, value L12808-001
256 GB, SATA-3, self-encrypting drive (SED), Opal 2 L12803-001
256 GB, SATA-3, TLC, FIPS 140-2 L40894-001
128 GB, SATA-3, TLC L12804-001
16 GB Optane memory module L32552-001
(4) Optical drive
DVD-ROM combo drive L23122-001
DVD writer drive L23123-001
Plastics
Table
3-6 Plastic components and their descriptions
Item Component Spare part number
(1) Smart card reader insert L09555-001
(2) Fingerprint reader insert (for use in models without a ngerprint reader) L58698-001
(3) Optical drive insert (for use in models without an optical drive) L09599-001
Plastics 25
Miscellaneous parts
Table 3-7 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter
65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850
65 W USB Type-C AC adapter, 1.8 m L32392-001
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, 2P 742436-001
45 W USB Type-C AC adapter, 1.8 m L32390-001
Power cord, C5, conventional, 1.0 m
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Thailand L19371-001
For use in Taiwan L19372-001
For use in the United Kingdom L19373-001
Power cord, C5, conventional, 1.8 m
For use in Argentina L19357-002
For use in Australia L19358-002
For use in Brazil L19359-002
For use in Denmark L19360-002
For use in Europe L19361-002
For use in India L19363-002
26 Chapter 3 Illustrated parts catalog
Table 3-7 Miscellaneous parts and their descriptions (continued)
Component Spare part number
For use in Israel L19362-002
For use in Italy L19364-002
For use in Japan L19365-002
For use in North America L19367-002
For use in the People’s Republic of China L19368-002
For use in South Africa L19369-002
For use in South Korea L19366-002
For use in Switzerland L19370-002
For use in Thailand L19371-002
For use in Taiwan L19372-002
For use in the United Kingdom L19373-002
Power cord, C7, conventional, 1.0 m
For use in Japan L19375-001
Power cord (C5N5, duckhead, 1.0 m), for use in:
Australia L50818-004
North America L50818-002
The People’s Republic of China L50818-005
South Korea L50818-001
United Kingdom and Singapore L50818-003
Power cord (C5N5, duckhead, 1.8 m), for use in:
India L50824-001
Power cord (3 pin, C5, black, 1.8 m, duckhead), for use in:
Brazil L48055-001
Europe L45265-001
Israel L45266-001
North America L45269-001
Taiwan L45274-001
Power cord (C5, duckhead), for use in:
North America L50816-002
Plastics
Smart card reader insert L09555-001
Fingerprint reader insert (for use in models without a ngerprint reader) L58698-001
Optical drive insert (for use in models without an optical drive) L09599-001
Miscellaneous parts 27
Table 3-7 Miscellaneous parts and their descriptions (continued)
Component Spare part number
Pointing stick covers (20 pieces) L15396-001
Protective tape (insulator, power) L26673-001
Screw Kit L58723-001
28 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 29
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
30 Chapter 4 Removal and replacement procedures preliminary requirements
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs (dual in-line packages) from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB (printed circuit board)
Packing PCBs in foam-lined box
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 31
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
32 Chapter 4 Removal and replacement procedures preliminary requirements
● Static-dissipative table or oor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 33
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 24 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Bottom cover
Table 5-1 Bottom cover description and part number
Description Spare part number
Bottom cover L58712-001
▲ Prepare the computer for disassembly (Preparation for disassembly on page 34).
Remove the bottom cover:
1. Loosen the eight Phillips screws (1) that secure the cover to the computer.
2. Using a plastic tool and starting at the rear of the computer, release the cover (2), and then remove it
from the computer (3).
Reverse this procedure to install the bottom cover.
Component replacement procedures 35
Battery
Table 5-2 Battery description and part number
Description Spare part number
Battery (3 cell, 48 Wh, 4.21 Ah) 931719-850
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
Remove the battery:
1. Loosen the six captive screws (1) that secure the battery to the computer.
2. Lift the top of the battery, and then remove it from the computer (2).
Reverse this procedure to install the battery.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Memory
Table 5-3 Memory module descriptions and part numbers
Description Spare part number
Memory module, 16 GB 937438-850
Memory module, 8 GB 937236-850
Memory module, 4 GB L10598-850
Before removing the memory module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
Component replacement procedures 37
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
Table 5-4 Optical drive descriptions and part numbers
Description Spare part number
DVD-ROM combo drive L23122-001
DVD writer drive L23123-001
Before removing the optical drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the optical drive:
1. Loosen the captive Phillips screw (1) that secures the drive to the computer.
2. Use a tool to press the release lever to release the drive (2).
3. Slide the optical drive out of the computer (3).
Reverse this procedure to install the optical drive.
Component replacement procedures 39
Hard drive
Table 5-5 Hard drive description and part number
Description Spare part number
Hard drive, 1 TB, 7200 rpm L06427-850
Hard drive, 500 GB, 7200 rpm 703267-001
Hard drive, 500 GB, 7200 rpm, FIPS 140-2 820572-001
Hard drive cover (included in Bracket Kit) L59054-001
Before removing the hard drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the hard drive:
1. Loosen the four captive Phillips screws (1) that secure the drive assembly to the computer.
2. Pull the plastic tab to disconnect the hard drive from the connector and remove the drive from the
computer (2).
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1), and then
slide the drive out of the drive cover (2).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 41
Solid-state drive
Table 5-6 Solid-state drive descriptions and part numbers
Description Spare part number
1 TB, PCle, NVMe, TLC L12805-001
512 GB, SATA-3, TLC, FIPS 140-2 L12810-001
512 GB, PCIe, NVMe, TLC L12811-001
512 GB, PCIe, NVMe, value L58065-001
256 GB, PCIe, NVMe, TLC L12807-001
256 GB, PCIe, NVMe, value L12808-001
256 GB, SATA-3, self-encrypting drive (SED), Opal 2 L12803-001
256 GB, SATA-3, TLC, FIPS 140-2 L40894-001
128 GB, SATA-3, TLC L12804-001
16 GB Optane memory module L32552-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 64 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
WWAN module
Table
6-1 WWAN module descriptions and part numbers
Description Spare part number
Intel XMM 7360 LTE-Advanced L15398-001
Intel XMM 7262 LTE-Advanced L35286-001
WWAN bracket (included in Bracket Kit) L59054-001
Before removing the WWAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the WWAN module:
1. Disconnect the two antenna cables from the module (1).
Component replacement procedures 43
2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WWAN module.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
NOTE: On models so equipped, the WLAN module is located under the WWAN module.
Table 6-2 WLAN module descriptions and part numbers
Description Spare part number
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-001
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-001
Before removing the WLAN, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
4. Remove the WWAN module and bracket (see WWAN module on page 43).
Remove the WLAN module:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the bracket, and then remove the bracket from the
computer (2).
2. Disconnect the two antenna cables from the WLAN module (1).
Component replacement procedures 45
3. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WLAN module.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Keyboard
In this section, the rst table provides the main spare part numbers for the keyboard. The second table
provides the country codes.
Table 6-3 Keyboard descriptions and part numbers
Table 6-4 Keyboard country codes
Description Spare part number
Keyboard, backlit with pointing stick L09595-xx1
Keyboard, backlit L09593-xx1
Keyboard, backlit, privacy L62786-xx1
Keyboard, no backlight L09594-xx1
Pointing stick cable (included in Cable Kit) L09583-001
For use in country or
region
Belgium -A41 Israel -BB1 Slovenia -BA1
Brazil -201 Italy -061 South Korea -AD1
Bulgaria -261 Japan -291 Spain -071
Canada -DB1 Latin America -161 Sweden and Finland -B71
Czech Republic and
Slovakia
Denmark -081 Nordic -DH1 Taiwan -AB1
France -051 Northern Africa -FP1 Thailand -281
Germany -041 Norway -091 Turkey -141
Greece -151 Portugal -131 Turkey F -541
Hungary -211 Romania -271 Ukraine -BD1
Iceland -DD1 Russia -251 United Kingdom -031
India -D61 Saudi Arabia -171 United States -001
Spare part
number
-FL1 The Netherlands -B31 Switzerland -BG1
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Before removing the keyboard, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 35).
3. Remove the battery (see Battery on page 36).
Remove the keyboard:
1. Loosen the three captive Phillips screws that secure the keyboard to the computer.
Component replacement procedures 47
2. Position the computer on its side and open it so that you can access the bottom.
3. Insert a blunt tool into the keyboard release opening near the fan, and then press gently on the back of
the keyboard until it releases from the computer.
IMPORTANT: Press gently to avoid damaging the keyboard.
4. Position the computer upright and open the display as far as possible.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Press the keyboard downward slightly so that you can release the top (1), and then lift and rotate the
keyboard up and over onto the palm rest (2).
6. Release and disconnect the following connectors and cables located underneath the installed keyboard:
● Release the keyboard cable connector (1) and then remove the cable (2).
● Release the pointing stick cable connector (3), and then remove the cable (4).
● For products with a backlit keyboard, release the backlight cable connector (5) and then remove
the cable (6).
Component replacement procedures 49
7. Remove the keyboard from the computer (7).
Reverse this procedure to install the keyboard.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Internal frame
Table 6-5 Internal frame description and part number
Description Spare part number
Internal frame L58719-001
Before removing the internal frame, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
Remove the internal frame:
1. Remove the antenna cables from clips in the frame (1), and then remove the cables from the frame (2).
Component replacement procedures 51
2. Remove the following screws that secure the frame to the computer:
(1): 5 Torx T8M 2.5 × 2.5 screws
(2): 15 Torx T8M 2.5 × 6.0 screws
3. Remove the frame from the computer.
Reverse this procedure to install the internal frame.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Table 6-6 Fan description and part number
Description Spare part number
Fan L58715-001
Before removing the fan, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Loosen the three captive Phillips screws that secure the fan to the computer (2).
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Component replacement procedures 53
Heat sink assembly
Table 6-7 Heat sink assembly descriptions and part numbers
Description Spare part number
Heat sink assembly for use in models with discrete graphics L58716-001
Heat sink assembly for use in models with integrated UMA graphics L58717-001
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
To remove the heat sink assembly for products with integrated UMA graphics:
1. In the order indicated on the heat sink assembly, loosen the four captive Phillips screws that secure the
assembly to the computer (1).
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Lift the heat sink assembly from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the system board components (1) and the
heat sink (2) each time you remove the heat sink. Replacement thermal material is included with the
heat sink and system board spare part kits.
Component replacement procedures 55
To remove the heat sink assembly for products with discrete graphics:
1. In the order indicated on the heat sink assembly, loosen the six captive Phillips screws that secure the
assembly to the computer (1).
2. Lift the heat sink assembly from the computer (2).
3. Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and
the heat sink (2)(4) each time you remove the heat sink. Replacement thermal material is included with
the heat sink and system board spare part kits.
Reverse this procedure to install the heat sink assembly.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Touchpad button board
Table 6-8 Touchpad button board descriptions and part numbers
Description Spare part number
Touchpad button board L09589-001
Touchpad button board cable (included in Cable Kit) L09583-001
Before removing the touchpad button board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
Remove the touchpad button board:
1. Remove the card reader cable from on top of touchpad board bracket (1).
2. Disconnect the cable from the touchpad button board ZIF connector (2).
Component replacement procedures 57
3. Remove the six Phillips M2.0 × 2.0 screws (3), and then remove the touchpad button board from the
computer (4).
Reverse this procedure to install the touchpad button board.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Touchpad
Table 6-9 Touchpad descriptions and part numbers
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
Description Spare part number
Touchpad module for use in models with a pointing stick L65634-001
Touchpad module for use in models with a pointing stick (includes NFC antenna) L65635-001
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
i. Touchpad button board (see Touchpad button board on page 57
To remove the touchpad:
1. Disconnect the system board cable from the touchpad button board ZIF connector (1)
2. Disconnect the NFC antenna cable from the NFC module reverse ZIF connector (2)
Component replacement procedures 59
3. Remove the seven Phillips M2.0 × 2.0 screws (3), and then remove the touchpad (4).
Reverse this procedure to install the touchpad.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Near Field Communication (NFC) module
Table 6-10 NFC module descriptions and part numbers
Description Spare part number
NFC module L09554-001
NFC antenna L09573-001
NFC cable (included in Cable Kit) L09583-001
Before removing the NFC module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
Remove the NFC module:
1. Disconnect the system board cable from the NFC module ZIF connector (1).
2. Disconnect the NFC antenna cable (that connects to the touchpad) from the NFC module reverse ZIF
connector (2).
Component replacement procedures 61
3. Use a tool to release the NFC module from the computer (3).
Reverse this procedure to replace the NFC module.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Smart card reader
Table 6-11 Smart card reader descriptions and part numbers
Description Spare part number
Smart card reader board L58695-001
Smart card reader bracket (included in Bracket Kit) L59054-001
Smart card reader cable (included in Cable Kit) L09583-001
Before removing the smart card reader, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
Remove the smart card reader:
1. Disconnect the system board cable from the smart card reader board ZIF connector (1).
Component replacement procedures 63
2. Remove the three Phillips M2.0 × 2.5 screws (2), and then remove the smart card reader board from the
computer (3).
Reverse this procedure to install the smart card reader.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Table 6-12 RTC battery description and part number
Description Spare part number
RTC battery L23943-001
Before removing the RTC battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
To remove the RTC battery:
▲ Disconnect the RTC battery cable from the system board (1), and then lift to release the RTC battery
from the system board (2).
Reverse this procedure to install the RTC battery.
Component replacement procedures 65
Serial port board or VGA port board
IMPORTANT: You can install either a serial port board or a VGA port board in the computer.
Table 6-13 Serial port board and VGA port board descriptions and part numbers
Description Spare part number
Serial port board L09598-001
VGA port board L09597-001
Before removing the serial port board or VGA port board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
Remove the serial port board or VGA port board:
▲ Remove the two Phillips M2.0 × 3.0 screws (1), and then lift the board to disconnect it from the system
board (2).
Reverse this procedure to replace the serial port board or VGA port board.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Table 6-14 Power button board description and part number
Description Spare part number
Power button board (includes cable) L09596-001
Before removing the power button board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
i. Serial port board or VGA port board (see Serial port board or VGA port board on page 66).
Remove the power button board:
1. Position the computer upright and open as far as possible.
2. Disconnect the power button board cable from the system board (1).
3. Position the computer upside down.
Component replacement procedures 67
4. Remove the protective tape from the board (1).
5. Lift the cable up to release it from the adhesive that secures it to the speaker and chassis (2).
6. Remove the Phillips M2.0 × 3.0 screw (3) that secures the board to the computer.
7. Pull the tab away from the board (4).
8. Lift the left side of the board up rst, then the top, and then pull the board up, toward the left, and out
of the computer (5).
Reverse this procedure to install the power button board.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Table 6-15 System board descriptions and part numbers
Description Spare part number
System board for use in models with discrete graphics memory:
● Intel Core i7-8665U processor L58729-xx1
● Intel Core i7-8565U processor L58728-xx1
● Intel Core i5-8365U processor L58727-xx1
● Intel Core i5-8265U processor L58726-xx1
System board for use in models with UMA graphics memory:
● Intel Core i7-8665U processor, models with a WWAN module L58735-xx1
● Intel Core i7-8565U processor, models with a WWAN module L58734-xx1
● Intel Core i5-8365U processor, models with a WWAN module L58733-xx1
● Intel Core i5-8265U processor, models with a WWAN module L58731-xx1
● Intel Core i5-8265U processor L58732-xx1
● Intel Core i3-8145U processor, models with a WWAN module L58736-xx1
● Intel Core i3-8145U processor L58730-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. WLAN module (see WLAN module on page 45)
h. Memory module (see Memory on page 37)
i. Keyboard (see Keyboard on page 47)
Component replacement procedures 69
j. Internal frame (see Internal frame on page 51)
k. Serial port board or VGA port board (see Serial port board or VGA port board on page 66).
Remove the system board:
1. Position the computer upright and open.
2. Disconnect the following cables from the system board:
(1) Power button board cable
(2) Speaker cable
(3) Fingerprint reader cable
3. Position the computer upside down.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Disconnect the following cables from the system board:
(1) Display cable
(2) Smart card reader cable
(3) Touchpad cable
(4) NFC module cable
5. Remove the Phillips M2.0 × 2.5 screw (1), and then loosen captive Phillips screw (2) on the fan.
Component replacement procedures 71
6. Lift the right side of the system board (1), and then pull it to the right to remove it from the computer
(2).
Reverse this procedure to install the system board.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speaker
Table 6-16 Speaker description and part number
Description Spare part number
Speaker Kit L09601-001
Before removing the speaker, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
i. Serial port board or VGA port board (see Serial port board or VGA port board on page 66).
j. System board (see System board on page 69)
Remove the speaker:
1. Remove the Phillips M2.5 × 3.0 screw (1) that secures the speakers to the computer.
2. Lift the speaker assembly up enough to access the antenna cables connected to it (2), and then remove
the antenna cables from the clips on the speaker assembly (3).
Reverse this procedure to install the speaker.
Component replacement procedures 73
Fingerprint reader assembly
Table 6-17 Fingerprint reader assembly descriptions and part numbers
Description Spare part number
Fingerprint reader assembly (includes cable and gasket) L58718-001
Fingerprint reader bracket (included in Bracket Kit) L59054-001
Before removing the ngerprint reader assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive or Optane memory module (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
i. Serial port board or VGA port board (see Serial port board or VGA port board on page 66).
j. System board (see System board on page 69)
Remove the ngerprint reader assembly:
1. Remove the Phillips M2.0 × 2.0 screw (1) from the ngerprint reader bracket.
2. Slide the bracket, and then lift the bracket o the ngerprint reader board (2).
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Use a tool to release the ngerprint reader board from the computer (3).
Reverse this procedure to install the ngerprint reader assembly.
Component replacement procedures 75
Display assembly
Display assemblies are available as spare parts at the subcomponent level only.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the following components:
a. Bottom cover (see Bottom cover on page 35)
b. Battery (see Battery on page 36)
c. Optical drive (see Optical drive on page 39)
d. Hard drive (see Hard drive on page 40)
e. Solid-state drive (see Solid-state drive on page 42)
f. WWAN module and bracket (see WWAN module on page 43)
g. Keyboard (see Keyboard on page 47)
h. Internal frame (see Internal frame on page 51)
i. Serial port board or VGA port board (see Serial port board or VGA port board on page 66).
Remove the display assembly:
1. Disconnect the wireless antenna cables from the wireless module (1).
2. Disconnect the display cable from the system board (2).
3. Remove the antenna cables from the clips in the speaker (3).
4. Rotate the display to open the hinges as far as possible, about 145° (1).
5. Remove the three Phillips M2.5 × 5.0 screws (2) from the display hinges.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Pull the display away from the computer (3).
Remove the display assembly components:
1. If it is necessary to replace the display bezel:
a. Use a non-marking tool to separate the display from the display cover (1).
b. Rotate the display over and place it next to the display cover (2).
Display bezels are available using the following spare part numbers:
– Non-touch displays with camera module: L09579-001
– Non-touch displays with microphone module: L09580-001
2. If it is necessary to replace the camera or microphone module:
a. Use a tool to detach the camera (1) from the display cover.
Component replacement procedures 77
b. Disconnect the cable (2) from the camera.
The camera module is available as spare part number L58702-001.
The microphone module is available as spare part number L58696-001.
3. If it is necessary to replace the display panel:
a. Lift the tape on the main connector (1).
b. Squeeze both sides of main connector on the panel, and then pull the cable from the connector (2).
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. (Touch models only) Lift the tape on the touch board connector (3), and then pull the cable from
the connector (4).
Raw display panels are available using the following spare part numbers:
– Non-touch, FHD: L58720-001
– Non-touch, FHD, privacy: L58721-001
– Non-touch, HD: L13838-001
– Touch, FHD: L58722-001
d. Remove the four Phillips M2.0 × 1.6 screws (1) that secure the display panel to the display cover.
Component replacement procedures 79
e. Lift the panel from the display cover (2).
4. If it is necessary remove the hinge covers, remove the Phillips M2.0 × 3.0 screw from each hinge cover
(1).
5. Use a thin tool to pry up at the seam under each hinge cover, between the hinge cover and bottom of the
display cover (2).
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Remove the hinge covers from the display cover (3).
Display hinge covers are available as spare part number L09592-001.
7. If it is necessary to replace the hinge brackets, remove the three Phillips M2.5 × 3.0 screws from the
bottom of each hinge (1) and the Phillips M2.0 × 3.0 screw from the top of each hinge (2).
8. Remove the hinges from the display cover (3).
Display hinges are available as spare part number L09591-001 for non-touch models or L23431-001 for
touch models.
9. If it is necessary to replace the WLAN antenna cables, note the proper cable routing through the right
hinge (1).
Component replacement procedures 81
10. Peel the antennas from the top of the display cover (2), and then remove the WLAN antenna cables from
the channels along the sides of the display cover (3).
11. Remove the antenna cables from the display cover (4).
WLAN antennas are available in the Antenna Kit as spare part number L09572-001.
12. If it is necessary to replace the WWAN antenna cables, note the proper cable routing through the right
hinge (1).
13. Peel the antennas from the top of the display cover (2), and then remove the WWAN antenna cables
from the channels along the sides of the display cover (3).
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
14. Remove the antenna cables from the display cover (4).
WWAN antennas are available in the Antenna Kit as spare part number L09572-001.
The display rear cover is available as spare part number L58711-001 for non-touch models or L64873-001
for touch models.
The display cable is available as spare part number L58713-001 for non-touch models, L64874-001 for nontouch, privacy models, or L64875-001 for touch models.
Reverse these procedures to reassemble and install the display assembly components.
Component replacement procedures 83
7 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 84.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
84 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 84.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 85.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
Using Computer Setup 85
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 84.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
86 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 87
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 88.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
88 Chapter 8 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 90.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 89
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 90.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
90 Chapter 8 Using HP PC Hardware Diagnostics
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