Hp 650 G5 User Manual
Maintenance and Service Guide
HP ProBook 650 G5 Notebook PC
© Copyright 2019 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Optane, and Thunderbolt are trademarks
of Intel Corporation or its subsidiaries in the
U.S. and/or other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. The microSD logo and
microSD are trademarks of SD-3C LLC.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Miracast® is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2019
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Document Part Number: L65387-001
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Pointing devices ................................................................................................................................ 11
Lights ................................................................................................................................................. 12
Button, speakers, and ngerprint reader ......................................................................................... 13
Special keys ....................................................................................................................................... 14
Hot keys (select products only) ......................................................................................................... 15
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Cable Kit ............................................................................................................................................................... 20
Bracket Kit ............................................................................................................................................................ 21
Display assembly subcomponents ...................................................................................................................... 22
Mass storage devices ........................................................................................................................................... 24
Plastics ................................................................................................................................................................. 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Workstation guidelines ..................................................................................................................... 30
Electrostatic discharge information .................................................................................................................... 30
Generating static electricity .............................................................................................................. 31
Preventing electrostatic damage to equipment ............................................................................... 31
Personal grounding methods and equipment .................................................................................. 32
Grounding the work area ................................................................................................................... 32
vii
Recommended materials and equipment ........................................................................................ 32
Packaging and transporting guidelines .............................................................................................................. 33
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Bottom cover ..................................................................................................................................... 35
Battery ............................................................................................................................................... 36
Memory .............................................................................................................................................. 37
Optical drive ....................................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
Solid-state drive ................................................................................................................................ 42
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 43
Component replacement procedures .................................................................................................................. 43
WWAN module ................................................................................................................................... 43
WLAN module .................................................................................................................................... 45
Keyboard ........................................................................................................................................... 47
Internal frame ................................................................................................................................... 51
Fan ..................................................................................................................................................... 53
Heat sink assembly ........................................................................................................................... 54
Touchpad button board ..................................................................................................................... 57
Touchpad ........................................................................................................................................... 59
Near Field Communication (NFC) module ......................................................................................... 61
Smart card reader .............................................................................................................................. 63
RTC battery ........................................................................................................................................ 65
Serial port board or VGA port board ................................................................................................. 66
Power button board .......................................................................................................................... 67
System board .................................................................................................................................... 69
Speaker .............................................................................................................................................. 73
Fingerprint reader assembly ............................................................................................................. 74
Display assembly ............................................................................................................................... 76
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 84
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
viii
Downloading a BIOS update ........................................................................................... 85
Changing the boot order using the f9 prompt .................................................................................. 86
TPM BIOS settings (select products only) ........................................................................................................... 86
Using HP Sure Start (select products only) ......................................................................................................... 87
8 Using HP PC Hardware Diagnostics ................................................................................................................ 88
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 88
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 88
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 89
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 89
Installing HP PC Hardware Diagnostics Windows ............................................................................. 89
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 89
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 90
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 90
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 90
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 90
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 91
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 91
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 91
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 91
9 Backing up, restoring, and recovering ........................................................................................................... 93
Backing up information and creating recovery media ........................................................................................ 93
Using Windows tools ......................................................................................................................... 93
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 93
Restoring and recovery ........................................................................................................................................ 94
Restoring, resetting, and refreshing using Windows tools .............................................................. 94
Recovering using HP Recovery media ............................................................................................... 94
Changing the computer boot order ................................................................................................... 94
10 Specications ............................................................................................................................................ 95
Computer specications ...................................................................................................................................... 95
35.6 cm (14.0 in) display specications .............................................................................................................. 96
M.2 PCIe solid-state drive specications ............................................................................................................ 97
M.2 SATA solid-state drive specications ............................................................................................................ 98
Hard drive specications ..................................................................................................................................... 99
ix
11 Power cord set requirements .................................................................................................................... 100
Requirements for all countries .......................................................................................................................... 100
Requirements for specic countries and regions ............................................................................................. 101
12 Statement of memory volatility ................................................................................................................ 103
Nonvolatile memory usage ............................................................................................................................... 105
Questions and answers ..................................................................................................................................... 107
Using HP Sure Start (select models only) .......................................................................................................... 108
13 Recycling ................................................................................................................................................ 109
Index ........................................................................................................................................................... 110
x
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 650 ProBook G5 Notebook PC
Processor 8th-generation Intel® Core™ processors
Intel Core i7-8665U (1.9 GHz, turbo up to 4.8 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 8 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8365U (1.6 GHz, turbo up to 4.1 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 6 MB SmartCache, quad core, 15 W; Intel UHD Graphics 620)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 4 MB SmartCache, dual core, 15 W; Intel UHD Graphics 620)
Graphics Internal graphics
Intel UHD Graphics 620
External graphics
AMD® Radeon™ 540X with 2 GB of discrete graphics memory
Supports HD decode, DX12, HDMI 1.4, DisplayPort™ 1.2, HDCP 2.2 via DisplayPort up to 4k @ 60 Hz and via
HDMI up to 4K @ 30 Hz
Up to three independent displays supported with HP Ultraslim Docking Station and HP Thunderbolt Dock 120
W G2
Panel 39.6 cm (15.6 in.), antiglare, non-touch
High denition (HD) (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, without camera
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, with camera
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, without camera, with WWAN
HD (1366 × 768), SVA, 45% CG, 220 nits, eDP, slim, with camera, with WWAN
Full high-denition (FHD) (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, without camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, without camera
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, with camera
FHD (1920 × 1080), UWVA, 72% CG, 650 nits, eDP + PSR, uslim, with WWAN, with camera, with privacy screen
39.6 cm (15.6 in.), slim, touch screen
FHD (1920 × 1080), UWVA, 45% CG, 250 nits, eDP, slim, with WWAN, with camera
Memory Two memory module slots
Memory is customer accessible/upgradeable
DDR4-2400, dual-channel support
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Supports up to 32 GB of system RAM in the following congurations:
● 32768 MB (16384 MB × 2)
● 16384 MB (16384 MB × 1) or (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 MB × 2)
● 4096 MB (4096 MB × 1)
Cache Intel Optane™ 16-GB memory cache (only available on models with 2.5-inch hard drives)
Primary storage Hard drives, SATA, 6.35 cm (2.5 in), 7.0 mm (.28 in)
● 2 TB, 5400 rpm
● 1 TB, 7200 rpm
● 500 GB, 7200 rpm, FIPS 140-2
● 500 GB, 7200 rpm
Primary M.2 storage M.2 solid-state drives (NGFF, 2280)
2 TB, PCIe, Gen3 × 4, SS, NVMe, TLC
Optical drive (select
products only)
1 TB, PCIe, Gen3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen3 × 4, SS, NVMe, TLC
512 GB, PCIe, Gen3 × 4, SS, NVMe, TLC, Opal 2
512 GB, PCIe, NVMe, value
512 GB QLC + 32 GB Optane memory module
512 GB, SATA-3, SS, TLC, FIPS-140–2
256 GB, PCIe, Gen3 × 4, SS, NVMe, TLC
256 GB, SATA-3, TLC, FIPS
256 GB, SATA-3, TLC, Opal 2
256 GB, PCIe, SS, NVMe, value
128 GB, SATA-3, SS, TLC
9.0 mm SATA optical drive
DVD-ROM (defeatured combo)
DVD+/-RW SuperMulti DL
Blu-ray Writer
Supports models without an optical drive
Audio and video Audio controls
Dual-array microphone
Stereo speakers (2)
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Camera HD RGB 720p
Camera privacy cover
Supports WDR (Wide Dynamic Range)
Support for models without camera
RJ-45 (network) jack Intel Ethernet Connection I219-LM 10/100/1000 Ethernet (vPro)
Intel Ethernet Connection I219-V 10/100/1000 Ethernet (non-vPro)
The following support S3/S4/S5 wake on LAN (via out of band): embedded NIC, HP USB-C Universal Dock, HP
USB-C Dock
The following support S0/S3/S4/S5 HBMA (via out of band): HP USB-C Universal Dock, HP USB-C Dock, HP
Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock
Wireless networking Bluetooth®
Integrated wireless personal area network (PAN) supported by Bluetooth 5.0 combo card
Wireless Local Area Network (WLAN)
Integrated WLAN options with dual antennas (M.2 2230 socket MIPI/BRI):
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro)
● Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 vPro, supporting gigabit transfer speeds)
● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)
Two WLAN antennas built into bottom of display assembly
Support for models without WLAN
Compatible with Wi-Fi CERTIFIED Miracast™ devices
Supports HP Connection Optimizer
Support S3/S4 wake on Wireless LAN
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Support Turbo Lite Wi-Fi
Near-Field Communication (NFC)
NFC Mirage WNC XRAV-1 (NXP NPC300 I2C, 10 mm × 17 mm)
NFC antenna
Supports models without NFC
Wireless Wide Area Network (WWAN)
SIM Module (3FF/micro SIM):
Supports the following WWAN formats via connector:
● Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2)
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Intel XMM™ 7262 LTE-Advanced (Cat6)
● Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe)
Intel XMM 7360 LTE-Advanced (Cat9)
WWAN Antennas (2) (worldwide 5 band, congured at top of panel on all units)
Supports models without WWAN
Supports WWAN after market option
WWAN cards are compatible with a programmable removable eSIM
External media cards Micro SD Media Reader slot supports SD™, SDHC™, and SDXC™.
Ports VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 60 Hz and hot plug/unplug and auto detect
USB Type-C (PD + DP, Gen 1)
USB 3.0 Gen 1 charging port
HDMI 1.4
RJ-45 (network) jack
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
RS-232/serial port
Power connector, 4.5 mm
Sensors Accelerometer
Hall sensor
Keyboard/pointing
devices
HP Advanced Keyboard
Spill resistant with drain and numeric keypad
Dura Keys, dual point, backlit, spill resistant with drain, privacy
Dura Keys, dual point, backlit, spill resistant with drain and numeric keypad
Dura Keys, backlit, spill-resistant with drain and numeric keypad
Touchpad
Microsoft precision touchpad default gestures support
Firmware PTP with lter driver
No hybrid mode support
Settings enabled by default: 2-nger scrolling, 2-nger zoom (pinch), OSD (enabled/disabled), 3-nger tap
(Cortana), 3-nger ip (app switch), 4-nger tap (Action Center)
Gestures disabled by default: 3-nger ick, 2-nger rotate, momentum motion, 1-nger vertical scroll
Taps enabled by default
On/o control by driver
Power requirements Battery
4 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
HP long life lithium prismatic/polymer battery, 3 cell, 48 Wh, 4.21 Ah
HP Fast Charge Technology, 90% in 90 minutes
AC adapter
65 W Smart right angle, 4.5 mm
65 W Smart right angle, 4.5 mm - EM
65 W Straight USB Type C
45 W Smart right angle, 4.5 mm
45 W Smart right angle, 4.5 mm - Argentina
45 W Smart right angle, 4.5 mm, 2-prong (Japan only)
45 W Straight USB Type C
Power cord
2 wire plug (C7), 1.0 m, conventional
3 wire plug (C5), 1.8 m, conventional
3 wire plug (C5), 1.0 m, conventional
Duckhead power cord (C5) 1.0 m
Duckhead power cord (C5) 1.8 m
Duckhead power cord (C5)
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 2.0 (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Supports models without a Smart Card reader
Hardware enforced rmware protection: HP Hardware Root of Trust + Sure Start Gen4; ANSSI Certied
Hardware Root of Trust: Yes
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
5
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus Single Language APAC EM
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language APAC EM
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 StF MSNA for Higher Education Strategic
Windows 10 Pro 64 StF MSNA Strategic
Windows 10 Professional 64
Windows 10 Professional 64 Chinese Market
Windows 10 Professional 64 StF MSNA Plus
Windows 10 Professional 64 StF MSNA Standard
FreeDOS 3.0
Restore Media
Windows 10 Driver DVD
Windows 10 Driver USB
Windows 10 Professional 64 OS DVD
Windows 10 Professional 64 OS USB
Certied
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64
Win 10 Pro 64 CBB 1803 OS
Serviceability End user replaceable parts
AC adapter
Battery
Hard drive
Optical drive
Solid-state drive
Memory module
6 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Drive light ● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) USB Type-C SuperSpeed port and DisplayPort
connector
(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
When the computer is on, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides highspeed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Right 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(6) HDMI port Connects an optional video or audio device, such as a high-
(7) RJ-45 (network) jack/status lights Connects a network cable.
(8) VGA port (select products only) Connects an external VGA monitor or projector. Select products
(9) Docking connector Connects an optional docking device.
(10) microSD™ memory card reader Reads optional memory cards that store, manage, share, or
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
● Green (left): The network is connected.
● Amber (right): Activity is occurring on the network.
may include an optional serial port.
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(11) Battery light When AC power is connected:
● White: The battery charge is greater than 90 percent.
● Amber: The battery charge is from 0 to 90 percent.
● O: The battery is not charging.
When AC power is disconnected (battery not charging):
● Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
● O: The battery is not charging.
(12) Power connector Connects an AC adapter.
8 Chapter 2 Components
Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light (select products only) ● On: The optical drive is in use.
● O: The optical drive is not in use.
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Smart card reader (select products only) Supports optional smart cards.
Left 9
Display
NOTE: Display appearance may vary.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5) Camera cover switch (select products only) Covers the camera when not in use.
(6) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
10 Chapter 2 Components
Keyboard area
Pointing devices
Table 2-4 Pointing device components and their descriptions
Component Description
(1) Pointing stick (select products only) Moves the pointer on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) Touchpad zone Reads your nger gestures to move the pointer or activate
(4) Right pointing stick button (select products
only)
(5) Near Field Communications (NFC) tapping area
and antenna* (select products only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
items on the screen.
Functions like the right button on an external mouse.
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
Keyboard area 11
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Fn lock light On: The fn key is locked.
(4) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
(5) Microphone mute light ● On: Microphone is o.
● O: Microphone is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(7) Num lk light On: Num lock is on.
12 Chapter 2 Components
Button, speakers, and ngerprint reader
Table 2-6 Button, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the computer.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to exit Sleep
(select products only).
● When the computer is in Hibernation, press the button briey to exit
Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲ Right-click the Power meter icon and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
▲ Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make sure when you
register your ngerprint that all sides of your nger are registered by the
ngerprint reader.
Keyboard area 13
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.
See Hot keys (select products only) on page 15.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lk key Alternates between the navigational and numeric functions on the integrated
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lk is pressed,
numeric keypad.
the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned o, that
function is reinstated when the computer is turned back on.
14 Chapter 2 Components
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions
Key Description
C Turns on scroll lock.
E Turns on the insert function.
R Breaks the operation.
S Sends a programing query.
W Pauses the operation.
Bottom
Table 2-9 Bottom components and their descriptions
Component Description
Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) Model number
(2) Serial number
(3) Part number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Components
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
Computer major components 17
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display (touch)
NOTE: Display assemblies are available as spare parts at the subcomponent level only. For spare part information, see
Display assembly subcomponents on page 22.
(2) Display (non-touch)
(3) Keyboard (for a detailed list of country codes, see Keyboard on page 47.)
Backlit with pointing stick L09595-xx1
Backlit L09593-xx1
Backlit, privacy L62786-xx1
No backlight L09594-xx1
(4) Top cover
For use in models with a pointing stick L58724-001
For use in models without a pointing stick L58725-001
(5) Touchpad button board L09589-001
(6) Touchpad
For use in models with a pointing stick L65634-001
For use in models with a pointing stick L65635-001
(7) WWAN module (LTE CAT4: Huawei HP lt4132, LTE/HSPA+ with GPS)
Intel XMM 7360 LTE-Advanced L15398-001
Intel XMM 7262 LTE-Advanced L35286-001
(8) WWAN module bracket (included in Bracket Kit) L59054-001
(9) WLAN module
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-001
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (vPro) L28418-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-001
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (vPro) L35284-001
(10) Smart card reader board L58695-001
(11) NFC module L09554-001
(12) Fingerprint reader board (includes cable and gasket) L58718-001
(13) Speaker (includes cable) L09601-001
(14) Power button board (includes cable) L09596-001
(15) Fan L58715-001
Heat sink
(16) For use in models with integrated UMA graphics L58717-001
(17) For use in models with discrete graphics L58716-001
18 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
(18) Hard drive
NOTE: For spare part information, see Mass storage devices on page 24.
(19) Memory modules (2400 MHz DDR4)
16 GB 937438-850
8 GB 937236-850
4 GB L10598-850
(20) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 24.
(21) Optical drive
NOTE: For spare part information, see Mass storage devices on page 24.
(22) RTC battery (includes cable) L23943-001
(23) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
● Intel Core i7-8665U processor L58729-xx1
● Intel Core i7-8565U processor L58728-xx1
● Intel Core i5-8365U processor L58727-xx1
● Intel Core i5-8265U processor L58726-xx1
For use in models with UMA graphics memory:
● Intel Core i7-8665U processor, models with a WWAN module L58735-xx1
● Intel Core i7-8565U processor, models with a WWAN module L58734-xx1
● Intel Core i5-8365U processor, models with a WWAN module L58733-xx1
● Intel Core i5-8265U processor, models with a WWAN module L58731-xx1
● Intel Core i5-8265U processor L58732-xx1
● Intel Core i3-8145U processor, models with a WWAN module L58736-xx1
● Intel Core i3-8145U processor L58730-xx1
(24) Serial port board L09598-001
(24) VGA port board L09597-001
(25) Battery (3 cell, 48 Wh, 4.21 Ah) 931719-850
(26) Internal frame L58719-001
(27) Bottom cover L58712-001
Computer major components 19
Cable Kit
Table 3-2 Cable Kit components and their descriptions
Item Component Spare part number
Cable Kit, includes the following parts: L09583-001
(1) Pointing stick cable
(2) NFC module cable
(3) Smart card board cable
(4) Touchpad button board cable
20 Chapter 3 Illustrated parts catalog
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