Hp 6475B, 6470B User Manual

HP ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: October 2012

First Edition: May 2012

Document Part Number: 677122-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ................................................................................... 15

Display ................................................................................................................................. 15

Buttons and fingerprint reader (select models only) ..................................................................... 17

Keys ..................................................................................................................................... 18

Lights .................................................................................................................................... 19

TouchPad .............................................................................................................................. 20

Front ..................................................................................................................................... 21

Left side ................................................................................................................................ 22

Right side .............................................................................................................................. 23

Rear ..................................................................................................................................... 24

Bottom .................................................................................................................................. 25

3 Illustrated parts catalog .................................................................................................. 27

Service tag ............................................................................................................................ 28

Computer major components ................................................................................................... 29

Display assembly subcomponents ............................................................................................. 40

Cable Kit .............................................................................................................................. 42

Plastics Kit ............................................................................................................................. 43

Mass storage devices ............................................................................................................. 44

Miscellaneous parts ................................................................................................................ 46

Sequential part number listing .................................................................................................. 47

4 Removal and replacement procedures ............................................................................ 61

Preliminary replacement requirements ....................................................................................... 61

Tools required ......................................................................................................... 61

Service considerations ............................................................................................. 61

Plastic parts ............................................................................................. 61

Cables and connectors ............................................................................. 61

Drive handling ......................................................................................... 62

Grounding guidelines .............................................................................................. 62

Electrostatic discharge damage .................................................................. 62

Packaging and transporting guidelines ........................................ 64

Component replacement procedures ........................................................................................ 66

Service tag ............................................................................................................. 66

Computer feet ......................................................................................................... 67

Battery ................................................................................................................... 68

SIM ....................................................................................................................... 69

Service cover .......................................................................................................... 70

Optical drive .......................................................................................................... 71

Upgrade bay .......................................................................................................... 73

Hard drive ............................................................................................................. 74

RTC battery ............................................................................................................ 76

Memory module ...................................................................................................... 77

WWAN module ..................................................................................................... 80

WLAN module ........................................................................................................ 82

Bluetooth module .................................................................................................... 84

Modem module ....................................................................................................... 85

Fan ....................................................................................................................... 87

Keyboard ............................................................................................................... 88

Base enclosure ........................................................................................................ 93

Speaker assembly ................................................................................................... 97

RJ-11 jack cable ...................................................................................................... 98

Service cover release latch assembly ......................................................................... 99

Battery release latch assembly ................................................................................ 102

Function board ..................................................................................................... 104

System board ....................................................................................................... 106

Heat sink .............................................................................................................. 111

Processor ............................................................................................................. 114

USB board ........................................................................................................... 117

Display assembly .................................................................................................. 119

5 Computer Setup (BIOS) and Advanced System Diagnostics ............................................ 127

Windows 8 ......................................................................................................................... 127

Using Computer Setup ........................................................................................... 127

Starting Computer Setup ......................................................................... 127

Navigating and selecting in Computer Setup ............................................. 128

Restoring factory settings in Computer Setup .............................................. 129

Updating the BIOS ................................................................................. 129

Determining the BIOS version ................................................... 129

Downloading a BIOS update .................................................... 130

Using Advanced System Diagnostics ....................................................................... 131

Windows 7 ......................................................................................................................... 132

Starting Computer Setup ........................................................................................ 132

Using Computer Setup ........................................................................................... 132

Navigating and selecting in Computer Setup ............................................. 132

Restoring factory settings in Computer Setup .............................................. 133

Updating the BIOS ................................................................................................ 134

Determining the BIOS version .................................................................. 134

Downloading a BIOS update ................................................................... 134

Using Advanced System Diagnostics ....................................................................... 135

SuSE Linux (SLED) ................................................................................................................. 136

Starting Computer Setup ........................................................................................ 136

Using Computer Setup ........................................................................................... 136

Navigating and selecting in Computer Setup ............................................. 136

Restoring factory settings in Computer Setup .............................................. 137

Updating the BIOS ................................................................................................ 137

Determining the BIOS version .................................................................. 138

Downloading a BIOS update ................................................................... 138

Using Advanced System Diagnostics ....................................................................... 139

6 Specifications ............................................................................................................... 140

Computer specifications ........................................................................................................ 140

14.0-inch SGA display specifications ..................................................................................... 142

Hard drive specifications ...................................................................................................... 143

7 Backup and recovery .................................................................................................... 144

Windows 8 ......................................................................................................................... 144

Backing up your information ................................................................................... 144

Performing a system recovery ................................................................................. 145

Using the Windows recovery tools ........................................................... 145

Using f11 recovery tools ......................................................................... 146

Using Windows 8 operating system media (purchased separately) ............... 147

Using Windows Refresh for quick and easy recovery .................................. 147

Remove everything and reinstall Windows ................................................ 148

Using HP Software Setup ........................................................................ 149

Windows 7 ......................................................................................................................... 149

Creating recovery media with HP Recovery Disc Creator ............................................ 150

Creating recovery media ......................................................................... 150

Backing up your information ................................................................................... 150

Performing a system recovery ................................................................................. 151

Using the Windows recovery tools ........................................................... 151

vii

Using f11 recovery tools ......................................................................... 152

Using a Windows 7 operating system DVD (purchased separately) .............. 153

SuSE Linux (SLED) ................................................................................................................. 154

Creating backups .................................................................................................. 154

Backing up your information ................................................................................... 154

Performing a system recovery ................................................................................. 155

USB Recovery option (select models only) ................................................................. 156

Remove everything and reinstall SLED ...................................................................... 157

8 Power cord set requirements ........................................................................................ 158

Requirements for all countries ................................................................................................ 158

Requirements for specific countries and regions ....................................................................... 159

9 Recycling ...................................................................................................................... 160

Index ............................................................................................................................... 161

viii

1 Product description

Category Description HP ProBook 6475b

Notebook PC

Product Name HP ProBook 6475b Notebook PC √

HP ProBook 6470b Notebook PC √

Processors

●

AMD® A10-4600M 3.20-GHz/2.30GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W)

●

AMD A8-4500M 2.80-GHz/1.90-GHz processor (4.0-MB L2 cache, 1600MHz DDR3, quad core, 35 W)

●

AMD A6-4400M 3.20-GHz/2.70-GHz processor (1.0-MB L2 cache, 1600MHz DDR3, dual core, 35 W)

●

AMD A4-4300M 3.00-GHz/2.50-GHz processor (1.0-MB L2 cache, 1600MHz DDR3, dual core, 35 W)

√

HP ProBook 6470b

Notebook PC

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Processors (continued)

●

Intel® Quad Core® i7-3540M 3.00GHz processor (SC turbo up to 3.70GHz; 1600- MHz FSB, 4.0-MB L3 cache, 35 W)

●

Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

√

●

Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)

●

Intel Celeron® B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W)

Chipset AMD A70M fusion controller hub (FCH) √

2 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Chipset (continued) Mobile Intel QM77 chipset

Mobile Intel HM76 chipset

Graphics AMD integrated universal memory

architecture (UMA) graphics

Support for DisplayPort 1.2

Support for dual-display ports through the dock

●

Radeon® HD 7660G graphics on computer models equipped with an AMD A10-4600M 3.20-GHz/2.30GHz processor

●

Radeon HD 7640G graphics on computer models equipped with an AMD A8-4500M 2.80-GHz/1.90GHz processor

●

Radeon HD 7520G graphics on computer models equipped with an AMD A6-4400M 3.20-GHz/2.70GHz processor

●

Radeon HD 7420G graphics on computer models equipped with an AMD A4-4300M 3.00-GHz/2.50GHz processor

√

Switchable discrete graphics: AMD

Radeon™ HD 7570M (64-bit), with 1024MB GDDR5 (64-MB × 32,1.5V, 5-GBPS, quantity 4)

Internal graphics: UMA with shared video memory

●

Intel HD Graphics 4000 on computer models equipped with an Intel Quad Core i7, Intel Dual Core i5, and Intel Dual Core i3 processor

●

Intel HD Graphics 3000 on computer models equipped with an Intel Dual Core i3-2370M processor

●

Intel HD Graphics on computer models equipped with an Intel Celeron B840 processor

√

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Graphics (continued)

Panel

●

Support for dual-display ports through docking station

●

Support for DisplayPort 1.2 (only on computer models equipped with a graphics subsystem with discrete memory)

●

Support for up to 4 displays through the APR (only on computer models equipped with a graphics subsystem with discrete memory)

●

14.0-in light-emitting diode (LED), highdefinition+ (HD+), AntiGlare (AG), SVA (1600×900) display with and without webcam and microphone

●

14.0-in LED, HD, AG, SVA (1366×768) display with and without webcam and microphone

All display assemblies include two wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables

Supports low voltage differential signalling (LVDS)

√

√√

Supports 16:9 aspect ratio

Supports privacy filter

Memory Two customer-accessible/upgradable

memory module slots

DDR3-12800 (1600-MHz) dual channel support

Supports 16384-MB of system RAM in the following configurations:

●

16384-MB (8192-MB×2)

●

8192-MB (8192-MB×1 or 4096×2)

●

6144-MB (4096-MB+2048-MB)

●

4096-MB (4096-MB×1 or 2048-MB×2)

●

2048-MB (2048×1)

Flash cache Intel 24-GB mSATA module (Intel Smart

Response Technology (SRT), not available on computer models equipped with WWAN or SSD)

√√

√

4 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-

mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)

Customer-accessible

Serial ATA

Supports the following hard drives:

●

750-GB, 7200-rpm, 9.5-mm

●

500-GB, 7200-rpm, 7.0-mm selfencrypting drive (SED)

●

500-GB, 7200-rpm, 7.0-mm

●

320-GB, 7200-rpm, 7.0-mm

Solid-state drive Solid-state drive (SSD) mounts in the same

bracket as the hard drive

Customer-accessible

Serial ATA type II and III

Supports the following SSDs:

●

256-GB SED III

√√

√

●

240-GB III

●

180-GB III

●

160-GB II

●

128-GB III

Upgrade drive Customer-accessible

●

128-GB SATA III √

Supports the following drive options:

●

Blu-ray ROM DVD±RW SuperMulti DL Drive

●

DVD±RW Double-Layer with SuperMulti Drive

●

DVD-ROM Drive

●

500-GB, 7200-rpm, 9.5-mm

Supports no drive option

√√

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Optical drive Fixed

Serial ATA

12.7-mm tray load

Supports the following optical drives:

●

Blu-ray ROM DVD±RW SuperMulti DL Drive

●

DVD±RW Double-Layer with SuperMulti Drive

●

DVD-ROM Drive

Supports zero power optical drive

Audio and video Two stereo speakers √√

HD audio with SRS Premium Sound PRO √√

Integrated 720p HD webcam (supports no

camera option)

Integrated dual-array microphone on

computer models equipped with a webcam

Integrated mono microphone on computer models not equipped with a webcam

√√

Modem 56kbps v.92 MDC data/fax modem module

Supports no modem option

Modem module cable not included

Ethernet Realtek RTL8151FH-CG 10/100/1000

Ethernet network interface card (NIC)

NIC Power Down technology

S3/S4/S5 wake on LAN

Ethernet cable not included

Wireless Integrated wireless personal area network

(WPAN) option by way of Bluetooth 4.0 enhanced data rate (EDR) module

Supports no WPAN option

√√

6 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Wireless (continued) Integrated wireless local area network

(WLAN) options by way of wireless module

Three WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter

●

Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter

●

Intel Centrino Advanced-N 6205 Combo Adapter

●

Intel Centrino Advanced-N 6205 WLAN module

●

Intel Centrino Ultimate-N 6300 WLAN module

●

Intel Centrino Wireless-N 2200

802.11b/g/n 2×2 WiFi Adapter

Supports no WLAN option

Integrated wireless wide area network

(WWAN) options by way of wireless module

√√

Two world-wide/5-band WWAN antennas built into display assembly

Secured by subscriber identity module (SIM, user-accessible behind battery)

Support for the following WWAN formats:

●

HP hs2350 HSPA+ Mobile Broadband Module

●

HP lt2523 LTE/HSPA+ Mobile Broadband Module

●

HP un2430 EV-DO/HSPA Mini Card

●

HP lt2522 LTE/EV-DO Mobile Broadband Module

●

HP un2430 EV-DO/HSPA Mini Card

●

HP un2430 EV-DO/HSPA Mobile Broadband Module

Supports no WWAN option

Supports WWAN after market option

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

External media cards

Ports

Integrated 54-mm ExpressCard

Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats:

●

MultiMediaCard (MMC)

●

MMC+

●

Secure Digital (SD) Memory Card

●

SDHC

●

SDXC

●

1394a port

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

Battery connector

●

DisplayPort 1.2 (on computer models equipped with a graphics subsystem with discrete memory)

●

DisplayPort 1.1a (on computer models equipped with a graphics subsystem with UMA memory)

√√

●

Docking connector

●

eSATA/USB 2.0 combo port

●

HP Smart AC adapter

●

RJ-45 (Ethernet)

●

RJ-11 (modem)

●

Secondary battery connector

●

Serial port

●

USB 3.0 ports (2)

●

USB 2.0 port

●

USB 2.0 charging port

●

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video

8 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Keyboard/pointing devices

Gesture support: MultiTouch gestures

Taps enabled by default √√

Support for TouchPad with image sensor √√

Support for Windows 8 Indirect Touch √√

Power requirements Supports the following HP Smart AC adapters:

Supports the following batteries:

Full-size keyboard with numeric keypad (upper-left justified), dual-point, spill-resistant, chiclet-style, with durakeys

enabled, two-finger scrolling, and pinchzoom as default

●

90-W HP Smart AC adapter (PFC, EM, 3-wire)

●

90-W HP Smart AC adapter (PFC, 3wire)

●

65-W HP Smart AC adapter (nonPFC, 3-wire)

●

65-W HP Smart AC adapter (RC/V, EM, 3-wire)

√√

●

9-cell, 100-Wh, 3.0-Ah battery

●

9-cell, 73-Wh, 2.2-Ah battery

●

6-cell, 62-Wh, 2.8-Ah battery

●

6-cell, 55-Wh, 2.8-Ah battery

●

3-cell, 31-Wh, 2.8-Ah battery

Security Supports security cable lock √√

Supports fingerprint reader and no

fingerprint reader option

Supports Trusted Platform Module (TPM) 1.2

(Infineon, soldered down) and TPM Enhanced Drive Lock (not supported in Asia and the People's Republic of China)

Integrated Smart Card reader (active) √√

Full volume encryption √√

Preboot authentication (password,

Smart Card)

√√

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Operating system Preinstalled:

●

Windows® 8 ML 64 with Microsoft Basics (Japan only)

●

Windows 8 Professional 64 with Microsoft Basics (Japan only)

●

Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 (Japan only)

●

Windows 7 Home Premium 64 and 32 with Microsoft Basics

●

Windows 7 Professional 64 and 32 with Microsoft Basics

●

Windows 7 Service Pack 1

●

FreeDOS

●

SUSE Linux (SLED; People's Republic of China only)

Preinstalled with Microsoft Office:

●

Windows 8 CH 64-bit with Office 2010 Transition OPK (People's Republic of China only)

√√

●

Windows 8 EM 64-bit with Office 2010 Transition OPK (not available in Japan)

●

Windows 8 ML 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 ML 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 ML 64-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 ML 64-bit with Office 2010 Transition OPK (not available in Japan)

(Continued)

10 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Operating system

(continued)

Preinstalled with Microsoft Office:

(continued)

●

Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit DPK with Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available in Asia-Pacific countries and regions, Japan, or the People's Republic of China)

√√

●

Windows 8 Professional 64-bit with Office 2010 Business and Home (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit with Office 2010 Personal (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit with Office 2010 Professional (Japan only; requires configuration with Office Personal Japan 2010 app AV)

●

Windows 8 Professional 64-bit with Office 2010 Transition OPK (not available in Japan)

●

Windows 7 Home Basic 32-bit with Office Starter (emerging markets only)

(Continued)

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Operating system

(continued)

Preinstalled with Microsoft Office:

(Continued)

●

Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Home Premium 64-bit with Office 2010 Professional (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Starter (not available in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Business & Home (only in Japan)

√√

●

Windows 7 Professional 64- and 32-bit with Office 2010 Personal (only in Japan)

●

Windows 7 Professional 64- and 32-bit with Office 2010 Professional (only in Japan)

Restore media—DR-DVD:

●

Windows 8 (available with any Windows 8 operating system and required with Windows 8 Professional 64-bit DPK with Windows 7 image)

●

Windows 7 (available with any Windows 7 HP, Windows 7 Professional loc, Windows 7 HB, or Windows 8 Professional 64-bit DPK with Windows 7 image)

√√

12 Chapter 1 Product description

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Operating system

(continued)

Certified:

Restore media—OS-DVD:

●

Windows 8 Professional 64-bit (required with Windows 8 Professional 64-bit DPK with Windows image)

●

Windows 7 Home Basic 32-bit (available with any Windows 7 Home Basic location except Asia-Pacific countries and regions and the People's Republic of China)

●

Windows 7 Home Premium 64- and 32-bit (available with any Windows 7 Premium location except Asia-Pacific countries and regions and the People's Republic of China)

●

Windows 7 Professional 64- and 32-bit (available with any Windows 7 Professional or Windows 8 Professional 64-bit DPK with Windows image location except Asia-Pacific countries and regions and the People's Republic of China)

√√

●

Microsoft WHQL

●

SuSE Linux Enterprise (SLED) 64-bit Service Pack 2

Category Description HP ProBook 6475b

Notebook PC

HP ProBook 6470b

Notebook PC

Operating system

(continued)

Serviceability End user replaceable parts:

Web-only support:

●

Windows XP Pro 32-bit

●

Windows 7 Enterprise 64- and 32-bit

●

Windows 7 Ultimate 64- and 32-bit

●

AC adapter

●

Battery

●

Hard drive

●

Keyboard

●

Memory module

●

mSATA drive

●

Optical drive

●

Solid-state drive

●

WLAN module

●

WWAN module

√√

14 Chapter 1 Product description

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display or initiates Suspend if the display is

closed while the power is on.

NOTE: The display switch is not visible from the outside

of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(3) Internal microphones (2, select models only) Record sound.

NOTE: Only models equipped with a webcam have 2

internal microphones. Models without a webcam have only 1 internal microphone.

(4) Webcam light (select models only) On: The webcam is in use.

Display

Item Component Description

(5) Webcam (select models only) Records video and captures still photographs.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

16 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) Power button

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Suspend.

●

When the computer is in the Suspend state, press the button briefly to exit Suspend.

●

When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

●

Windows 8—From the Start screen, type power, select Settings, and then select Power Options.

●

Windows 7:

1. Select Computer > Control Center.

2. In the left pane, click System, and then click

Power Management in the right pane.

(3) Wireless button Turns the wireless feature on or off but does not establish

a wireless connection.

Buttons and fingerprint reader (select models only)

Item Component Description

Keys

(4) Web browser button

(5) Volume mute button Mutes and restores speaker sound.

(6) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.

●

When the computer is on, press the button to open the default Web browser.

●

When the computer is off, in the Suspend state, or in Hibernation, the button does not perform any action or function.

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Function keys Execute frequently used system functions when pressed in

(2) fn key Executes frequently used system functions when pressed

(3) Operating system logo key Displays the operating system menu.

(4) Operating system applications key Displays a shortcut menu for items beneath the cursor.

18 Chapter 2 External component identification

combination with the fn key.

in combination with a function key.

Lights

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.

(6) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Item Component Description

(1) TouchPad light

(2) Caps lock light

(3) Power light

(4) Wireless light

●

Amber: The TouchPad is off.

●

Off: The TouchPad is on.

●

On: Caps lock is on.

●

Off: Caps lock is off.

●

On: The computer is on.

●

Blinking: The computer is in the Suspend state.

●

Off: The computer is off or in Hibernation.

●

White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.

●

Amber: All wireless devices are off.

Lights

Item Component Description

(5) Web browser light

(6) Mute light

(7) Num lock light On: Num lock is on.

TouchPad

NOTE: Your computer may look slightly different from the illustration in this section.

●

On: The computer is on.

●

Off: The computer is off, in the Suspend state, or in Hibernation.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Item Component Description

(1) Pointing stick (select models only) Moves the pointer and selects or activates items on

(2) Left pointing stick button (select models

only)

(3) TouchPad on/off button Turns the TouchPad on or off.

(4) TouchPad zone Moves the pointer and selects or activates items on

20 Chapter 2 External component identification

the screen.

Functions like the left button on an external mouse.

the screen.

Item Component Description

(5) Left TouchPad button Functions like the left button on an external mouse.

Front

(6) Right pointing stick button (select models

only)

(7) Right TouchPad button Functions like the right button on an external mouse.

Functions like the right button on an external mouse.

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Display release latch Opens the computer.

(2) Wireless light

(3) Power light

(4) AC adapter/Battery light

●

White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.

●

Amber: All wireless devices are off.

●

On: The computer is on.

●

Blinking: The computer is in the Suspend state.

●

Off: The computer is off or in Hibernation.

●

Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.

●

White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

Front

Item Component Description

(5) Hard drive light

(6) Speakers (2) Produce sound. One of the speakers is on the bottom of

Left side

NOTE: Your computer may look slightly different from the illustration in this section.

●

Blinking white: The hard drive or optical drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

the computer, and it cannot be seen from the front of the computer.

Item Component Description

(1) Power connector Connects an AC adapter.

(2) 1394 port Connects an optional IEEE 1394 or 1394a device, such

as a camcorder.

(3) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide

enhanced USB power performance.

(4) HP ExpressCard slot or Smart Card reader

(depending on configuration)

(5) Media Card Reader Supports the following digital card formats:

Supports optional ExpressCards or Smart Cards.

●

MultiMediaCard (MMC)

●

MMC+

●

Secure Digital (SD) Memory Card

●

SDHC

●

SDXC

22 Chapter 2 External component identification

Item Component Description

(6) Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard

drive, or an optical drive that reads an optical disc.

NOTE: On select models, the optical drive also writes

to an optical disc.

(7) Optical drive eject button (select models

Right side

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Audio-out (headphone) jack Produces sound when connected to optional powered

Releases the disc tray.

only)

stereo speakers, headphones, earbuds, a headset, or television audio.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(2) Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

(3) eSATA/USB 2.0 port Connects an optional high-performance eSATA

component, such as an eSATA external hard drive, or connects an optional USB device.

(4) USB 2.0 port Connects an optional USB device.

(5) DisplayPort Connects an optional digital display device, such as a

high-performance monitor or projector.

Right side

Rear

Item Component Description

(6) Vents (2) Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) RJ-11 (modem) jack Connects a modem cable.

(2) External monitor port Connects an external VGA monitor or projector.

(3) RJ-45 (network) jack Connects a network cable.

24 Chapter 2 External component identification

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Item Component Description

(1) Vents (4) Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Battery release latch Releases the battery.

(3) Docking connector Connects an optional docking device.

(4) Service cover release latch Releases the service cover from the computer.

(5) Battery bay Holds the battery.

(6) Accessory battery connector Connects an optional accessory battery.

Bottom

Item Component Description

(7) Bluetooth compartment Contains a Bluetooth device.

(8) Service cover Provides access to the hard drive, and also contains the

WLAN module slot and the memory module slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support.

26 Chapter 2 External component identification

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 34 for battery removal instructions.

Item Description Function

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

28 Chapter 3 Illustrated parts catalog

the computer.

each product.

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

period for the computer.

documents, drivers, and support for the computer.

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly

spare part information, see

(2) Keyboard with pointing stick (includes keyboard cable and pointing stick cable):

For use only on computer models equipped with the Windows 8 operating system:

For use in Belgium 701975-A41

For use in Brazil 701975-201

For use in Bulgaria 701975-261

For use in Canada 701975-DB1

For use in the Czech Republic and Slovakia 701975-FL1

For use in Denmark 701975-081

For use in France 701975-051

For use in Germany 701975-041

For use in Greece 701975-151

For use in Hungary 701975-211

For use in Iceland 701975-DD1

Display assembly subcomponents on page 40.

For use in India 701975-D61

For use in Israel 701975-BB1

For use in Italy 701975-061

For use in Japan 701975-291

For use in Latin America 701975-161

For use in the Netherlands 701975-B31

For use in Norway 701975-091

For use in Northwest Africa 701975-FP1

For use in Portugal 701975-131

For use in Romania 701975-271

For use in Russia 701975-251

For use in Saudi Arabia 701975-171

For use in Slovenia 701975-BA1

For use in South Korea 701975-AD1

For use in Spain 701975-071

For use in Sweden and Finland 701975-B71

For use in Switzerland 701975-BG1

For use in Taiwan 701975-AB1

30 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Thailand 701975-281

For use in Turkey 701975-141

For use in the United Kingdom and Singapore 701975-031

For use in the United States 701975-001

For use only on computer models equipped with the Windows 7 operating system:

For use in Belgium 684332-A41

For use in Brazil 684332-201

For use in Bulgaria 684332-261

For use in Canada 684332-DB1

For use in the Czech Republic and Slovakia 684332-A81

For use in Denmark 684332-081

For use in France 684332-051

For use in Germany 684332-041

For use in Greece 684332-DJ1

For use in Hungary 684332-211

For use in Iceland 684332-DD1

For use in India 684332-D61

For use in Israel 684332-BB1

For use in Italy 684332-061

For use in Japan 684332-291

For use in Latin America 684332-161

For use in the Netherlands 684332-B31

For use in Norway 684332-091

For use in Northwest Africa 684332-FP1

For use in Portugal 684332-131

For use in Romania 684332-271

For use in Russia 684332-251

For use in Saudi Arabia 684332-171

For use in Slovenia 684332-BA1

For use in South Korea 684332-AD1

For use in Spain 684332-071

For use in Sweden and Finland 684332-B71

Computer major components

Item Component Spare part number

For use in Switzerland 684332-BG1

For use in Taiwan 684332-AB1

For use in Thailand 684332-281

For use in Turkey 684332-141

For use in the United Kingdom and Singapore 684332-031

For use in the United States 684332-001

(2) Keyboard without pointing stick (includes keyboard cable):

For use only on computer models equipped with the Windows 8 operating system:

For use in Belgium 701976-A41

For use in Brazil 701976-201

For use in Bulgaria 701976-261

For use in Canada 701976-DB1

For use in the Czech Republic and Slovakia 701976-FL1

For use in Denmark 701976-081

For use in France 701976-051

For use in Germany 701976-041

For use in Greece 701976-151

For use in Hungary 701976-211

For use in Iceland 701976-DD1

For use in India 701976-D61

For use in Israel 701976-BB1

For use in Italy 701976-061

For use in Japan 701976-291

For use in Latin America 701976-161

For use in the Netherlands 701976-B31

For use in Norway 701976-091

For use in Northwest Africa 701976-FP1

For use in Portugal 701976-131

For use in Romania 701976-271

For use in Russia 701976-251

For use in Saudi Arabia 701976-171

For use in Slovenia 701976-BA1

32 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in South Korea 701976-AD1

For use in Spain 701976-071

For use in Sweden and Finland 701976-B71

For use in Switzerland 701976-BG1

For use in Taiwan 701976-AB1

For use in Thailand 701976-281

For use in Turkey 701976-141

For use in the United Kingdom and Singapore 701976-031

For use in the United States 701976-001

For use only on computer models equipped with the Windows 7 operating system:

For use in Belgium 684333-A41

For use in Brazil 684333-201

For use in Bulgaria 684333-261

For use in Canada 684333-DB1

For use in the Czech Republic and Slovakia 684333-A81

For use in Denmark 684333-081

For use in France 684333-051

For use in Germany 684333-041

For use in Greece 684333-DJ1

For use in Hungary 684333-211

For use in Iceland 684333-DD1

For use in India 684333-D61

For use in Israel 684333-BB1

For use in Italy 684333-061

For use in Japan 684333-291

For use in Latin America 684333-161

For use in the Netherlands 684333-B31

For use in Norway 684333-091

For use in Northwest Africa 684333-FP1

For use in Portugal 684333-131

For use in Romania 684333-271

For use in Russia 684333-251

Computer major components

Item Component Spare part number

For use in Saudi Arabia 684333-171

For use in Slovenia 684333-BA1

For use in South Korea 684333-AD1

For use in Spain 684333-071

For use in Sweden and Finland 684333-B71

For use in Switzerland 684333-BG1

For use in Taiwan 684333-AB1

For use in Thailand 684333-281

For use in Turkey 684333-141

For use in the United Kingdom and Singapore 684333-031

For use in the United States 684333-001

(3) Top cover (includes TouchPad):

Equipped with 2 pointing stick buttons, 2 TouchPad buttons, and a fingerprint reader 684336-001

Equipped with 2 pointing stick buttons and a fingerprint reader 684338-001

(4) Fan (includes cable) 641839-001

(5) Heat sink (includes replacement thermal material):

Heat sink for use only on HP ProBook 6475p Notebook PC computer models 658543-001

Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with discrete memory

Heat sink for use only on HP ProBook 6470b Notebook PC computer models

equipped with a graphics subsystem with UMA memory

(6) System board (includes replacement thermal material):

For use only on HP ProBook 6475b Notebook PC computer models:

For use on computer models equipped with the Windows 8 Professional operating

system and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 8 Standard operating system

and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 7 operating system

and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 8 Professional operating

system but without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

686021-001

693371-001

684341-601

684341-501

684341-001

684342-601

34 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use on computer models equipped with the Windows 8 Standard operating system

but without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 7 operating system but

without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 7 operating system

and WWAN capability only in the People's Republic of China and the Ukraine

For use on computer models equipped with the Windows 7 operating system but not

WWAN capability only in the People's Republic of China and the Ukraine

For use only on HP ProBook 6470b Notebook PC computer models:

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with discrete memory, the Windows 8 Professional operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with discrete memory, the Windows 8 Standard operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with discrete memory, the Windows 7 operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

684342-501

684342-001

690036-001

690037-001

686039-601

686039-501

686039-001

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with UMA memory, the Windows 8 Professional operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with UMA memory, the Windows 8 Standard operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with UMA memory, the Windows 7 operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with discrete memory, the Windows 8 Professional operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with discrete memory, the Windows 8 Standard operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with discrete memory, the Windows 7 operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

686037-601

686037-501

686037-001

686038-601

686038-501

686038-001

Computer major components

Item Component Spare part number

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, the Windows 8 Professional operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, the Windows 8 Standard operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, the Windows 7 operating system, and WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, and the Windows 8 Professional operating system, but without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, and the Windows 8 Standard operating system, but without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, and the Windows 7 operating system, but without WWAN capability in all countries and regions except in the People's Republic of China and the Ukraine

686036-601

686036-501

686036-001

686035-601

686035-501

686035-001

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with discrete memory, the Windows 7 operating system, and WWAN capability only in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel QM77 chipset, a graphics

subsystem with UMA memory, the Windows 7 operating system, and WWAN capability only in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with discrete memory, the Windows 7 operating system, and WWAN capability only in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, the Windows 7 operating system, and WWAN capability only in the People's Republic of China and the Ukraine

For use on computer models equipped with the Intel HM76 chipset, a graphics

subsystem with UMA memory, the Windows 7 operating system, but without WWAN capability only in the People's Republic of China and the Ukraine

(7) Speaker assembly (includes cable) 641840-001

(8) Processor (includes replacement thermal material):

For use only on HP ProBook 6475b Notebook PC computer models:

AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics

(4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W)

691715-001

691713-001

691714-001

691712-001

691711-001

683046-001

36 Chapter 3 Illustrated parts catalog

Item Component Spare part number

AMD A8-4500M 2.80-GHz/1.90-GHz processor with Radeon HD 7640G graphics

(4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W)

AMD A6-4400M 3.20-GHz/2.70-GHz processor with Radeon HD 7520G graphics

(1.0-MB L2 cache, 1600-MHz DDR3, dual core, 35 W)

AMD A4-4300M 3.00-GHz/2.50-GHz processor with Radeon HD 7420G graphics

(1.0-MB L2 cache, 1600-MHz DDR3, dual core, 35 W)

For use only on HP ProBook 6470b Notebook PC computer models:

Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-

MHz FSB, 4.0- MB L3 cache, 35 W)

Intel Dual Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz

FSB, 4.0-MB L3 cache, 35 W)

Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

683048-001

683047-001

685990-001

710787-001

681954-001

708762-001

681953-001

708761-001

711903-001

Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz; 1600-MHz

FSB, 3.0-MB L3 cache, 35 W)

Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001

Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 700627-001

Intel Core i3-3110M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001

Intel Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001

Intel Celeron B840 1.90-GHz processor (1333-MHz FSB, 2.0-MB L3 cache, 35 W) 664663-001

(9) Modem module

NOTE: The modem module cable is included in the Cable Kit, spare part number

641830-001.

(10) Function board 658142-001

(11) USB board 658141-001

(12) Base enclosure (includes rubber feet, service cover release latch assembly, and battery release latch assembly)

For use only on computer models equipped with WWAN capability 684334-001

For use only on computer models not equipped with WWAN capability 687224-001

Rubber Kit (not illustrated, includes display bezel left and right rubber screw covers,

base enclosure front and rear rubber screw covers, top cover rubber bumper)

680645-001

628824-001

641831-001

Latch Kit (not illustrated, includes service cover release latch assembly components

and battery release latch assembly components)

Computer major components

684339-001

Item Component Spare part number

(13) Battery (Li ion):

9-cell, 100-Wh, 3.00-Ah 631243-001

9-cell, 100-Wh, 3.00-Ah 634087-001

9-cell, 73-Wh, 2.20-Ah 634089-001

6-cell, 62-Wh, 2.80-Ah 628668-001

6-cell, 55-Wh, 2.80-Ah 628670-001

6-cell, 51-Wh, 2.55-Ah 659083-001

3-cell, 31-Wh, 2.80-Ah 628664-001

(14) Bluetooth module 4.0 EDR

NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number

641830-001.

(15) Memory modules (PC3-12800, 1666-MHz, DDR3):

8-GB 670034-001

4-GB locked 707248-001

4-GB 641369-001

2-GB 652972-001

(16) WLAN module:

Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001

Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001

Intel Centrino Advanced-N 6205 WLAN module 695915-001

Intel Centrino Ultimate-N 6300 WLAN module 572511-001

Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adaptor 670288-001

(17) WWAN module:

HP hs2350 HSPA+ Mobile Broadband Module 710788-001

655792-001

HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001

HP un2430 EV-DO/HSPA Mini Card 702080-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 668969-001

(18) RTC battery 651948-001

(19) Optical drive (includes optical drive bezel and optical drive bracket):

Blu-ray ROM DVD±RW SuperMulti DL Drive 684330-001

DVD±RW Double-Layer with SuperMulti Drive 684329-001

DVD-ROM Drive 684328-001

38 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(20) Hard drive (does not include hard drive bracket or screws):

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm self-encrypting drive 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 634862-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 642774-001

(21) Service cover

Includes label indicating “Made in China” 684326-001

Includes label indicating country of origin 699324-001

Computer major components

Display assembly subcomponents

40 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display bezel:

For use only on HP ProBook 6475b Notebook PC computer models 683781-001

For use only on HP ProBook 6470b Notebook PC computer models 685999-001

Display Hinge Cover Kit, includes: 642783-001

(2) Display hinge covers

(3) Display Hinge Kit (includes left and right display hinges and left and right

hinge brackets)

(4) Display panel:

For use on all computer models:

14.0-in, LED, SVA, HD+, AntiGlare display panel 684348-001

14.0-in, LED, SVA, HD, AntiGlare display panel 684347-001

For use only on HP ProBook 6470b Notebook PC computer models:

14.0-in, LED, FLT, HD+, AntiGlare display panel 686047-001

14.0-in, LED, FLT, HD, AntiGlare display panel 686046-001

(5) Webcam/microphone module 684346-001

Microphone module 642797-001

Display Cable Kit, includes:

(6) Display panel cable:

For use only on computer models equipped with an HD+ display assembly 693064-001

For use only on computer models equipped with an HD display assembly 693063-001

(7) WWAN Antenna Kit (includes left and right WWAN antenna cables

and transceivers)

641836-001

642801-001

(8) WLAN Antenna Kit (includes left and right WLAN antenna cables and transceivers) 642799-001

(9) Display enclosure 642778-001

Display Panel Support Kit (not illustrated, includes WLAN antenna cables

and transceivers, WWAN antenna cables and transceivers, and display enclosure)

Display Rubber Kit (not illustrated, includes display bezel rubber screw covers

and display bezel rubber bumpers)

Display Miscellaneous Kit 697439-001

657836-001

642785-001

Display assembly subcomponents

Cable Kit

Item Component Spare part number

Cable Kit, includes: 641830-001

(1) Bluetooth module cable

(2) TouchPad board cable

(3) RJ-11 jack cable

42 Chapter 3 Illustrated parts catalog

Plastics Kit

Item Description Spare part number

Plastics Kit, includes: 684351-001

(1) RJ-11 jack plug

(2) ExpressCard slot space saver

(3) Optical drive bay space saver

Plastics Kit

Mass storage devices

Item Description Spare part number

(1) Hard drive (does not include hard drive bracket or screws):

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm SED 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 634862-001

Hard Drive Hardware Kit, includes: 642774-001

(2) Hard drive bracket

44 Chapter 3 Illustrated parts catalog

Item Description Spare part number

Hard drive bracket screws (not illustrated)

(3) Optical drive (includes optical drive bezel and optical drive bracket):

Blu-ray ROM DVD±RW SuperMulti DL Drive 684330-001

DVD±RW Double-Layer with SuperMulti Drive 684329-001

DVD-ROM Drive 684328-001

(4) Upgrade bay (includes bezel and bracket) 643926-001

(5) Solid-state drive (does not include solid-state drive bracket or screws):

128-GB SATA III solid-state drive for use only on HP ProBook 6475b Notebook PC

computer models

For use only on HP ProBook 6470b Notebook PC computer models:

256-GB SATA III self-encrypting solid-state drive 691466-001

256-GB SATA III solid-state drive 709167-001

240-GB SATA III solid-state drive 702242-001

180-GB SATA III solid-state drive 692097-001

160-GB SATA II solid-state drive 693863-001

128-GB SATA III solid-state drive 700626-001

24-GB flash cache module (not illustrated, for use only on HP ProBook 6470b

Notebook PC computer models)

692425-001

689954-001

Mass storage devices

Miscellaneous parts

Component Spare part number

AC adapter:

90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001

90-W HP Smart AC adapter (PFC, 3-wire) 693712-001

65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001

65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001

Carrying case:

HP basic carrying case 455084-001

HP essential nylon case 612757-001

HP professional top-load slim case 592923-001

Lock:

HP notebook computer combination lock 591699-001

HP notebook computer keyed cable lock 626729-001

Optical mouse:

HP USB optical travel mouse 434594-001

HP USB/PS2 2-button optical mouse 390632-001

Power cord (3-pin, black, 1.83-m):

For use in Argentina 490371-D01

For use in Australia 490371-011

For use in Brazil 490371-202

For use in Denmark 490371-081

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

46 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Screw Kit 686032-001

Sequential part number listing

Spare part number Description

390632-001 HP USB/PS2 2-button optical mouse

434594-001 HP USB optical travel mouse

455084-001 HP basic carrying case

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)

490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61 Power cord for use in India (3-pin, black, 1.83-m)

572511-001 Intel Centrino Ultimate-N 6300 WLAN module

591699-001 HP notebook computer combination lock

592923-001 HP professional top load slim case

612757-001 HP essential nylon case

626729-001 HP notebook computer keyed cable lock

628664-001 3-cell, 31-Wh, 2.80-Ah, Li-ion battery

Sequential part number listing

Spare part number Description

628668-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery

628670-001 6-cell, 55-Wh, 2.80-Ah, Li-ion battery

628824-001 Modem module (does not include the modem module cable)

NOTE: The modem module cable is included in the Cable Kit, spare part number 641830-001.

631243-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery

633252-001 750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare

part number 642774-001.

634087-001 9-cell, 100-Wh, 3.00-Ah, Li-ion battery

634089-001 6-cell, 73-Wh, 2.20-Ah, Li-ion battery

634862-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare

part number 642774-001.

634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket or screws)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare

part number 642774-001.

641369-001 4-GB memory module (PC3, 12800, 1600-MHz)

641830-001 Cable Kit (includes Bluetooth module cable, RJ-11 jack cable, and TouchPad cable)

641831-001 Rubber Kit (includes display bezel left and right rubber screw covers, base enclosure front and rear

rubber screw covers, top cover rubber bumper)

641836-001 Display Hinge Kit (includes left and right display hinges and left and right hinge brackets)

641839-001 Fan (includes cable)

641840-001 Speaker assembly (includes cable)

642774-001 Hard Drive Hardware Kit (includes hard drive bracket and screws)

642778-001 Display enclosure

642783-001 Display Hinge Cover Kit (includes left and right display hinge covers)

642785-001 Display Rubber Kit (includes display bezel rubber screw covers and display bezel rubber bumpers)

642797-001 Microphone module

642799-001 WLAN Antenna Kit (includes left and right WLAN antenna cables and transceivers)

642801-001 WWAN Antenna Kit (includes left and right WWAN antenna cables and transceivers)

651948-001 RTC battery (includes cable and double-sided tape)

652972-001 2-GB memory module (PC3, 12800, 1600-MHz)

655792-001 Bluetooth module 4.0 EDR (does not include the Bluetooth module cable)

NOTE: The Bluetooth module cable is included in the Cable Kit, spare part number 641830-001.

48 Chapter 3 Illustrated parts catalog

Spare part number Description

657836-001 Display Panel Support Kit (includes display enclosure, WLAN antenna cables and transceivers,

and WWAN antenna cables and transceivers)

658543-001 Heat sink for use only on HP ProBook 6475p Notebook PC computer models (includes replacement

thermal material)

659083-001 6-cell, 51-Wh, 2.55-Ah, Li-ion battery

664663-001 Intel Celeron B840 1.90-GHz processor for use only on HP ProBook 6470b Notebook PC computer

models (1333-MHz, 2.0-MB L3 cache, 35 W; includes replacement thermal material)

668969-001 HP hs2350 HSPA+ Mobile Broadband Module

669832-001 Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter

670034-001 8-GB memory module (PC3, 12800, 1600-MHz)

670288-001 Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adaptor

675794-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter

677152-001 Intel Core i3-2370M 2.40-GHz processor for use only on HP ProBook 6470b Notebook PC

computer models (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

680645-001 Intel Dual Core i5-3210M 2.50-GHz processor for use only on HP ProBook 6470b Notebook PC

computer models (SC turbo up to 3.10-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

681953-001 Intel Dual Core i5-3360M 2.80-GHz processor for use only on HP ProBook 6470b Notebook PC

computer models (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

681954-001 Intel Dual Core i7-3520M 2.90-GHz processor for use only on HP ProBook 6470b Notebook PC

computer models (SC turbo up to 3.60-GHz; 1600-MHz FSB, 4.0-MB L3 cache, 35 W; includes replacement thermal material)

682417-001 Intel Core i3-3110M 2.40-GHz processor for use only on HP ProBook 6470b Notebook PC

computer models (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

683046-001 AMD A10-4600M 3.20-GHz/2.30-GHz processor with Radeon HD 7660G graphics (4.0-MB L2

cache, 1600-MHz DDR3, quad core, 35 W; includes replacement thermal material)

683047-001 AMD A6-4400M 3.20-GHz/2.70-GHz processor with Radeon HD 7520G graphics (1.0-MB L2

cache, 1600-MHz DDR3, dual core, 35 W; includes replacement thermal material)

683048-001 AMD A8-4500M 2.80-GHz/1.90-GHz processor with Radeon HD 7640G graphics (4.0-MB L2

cache, 1600-MHz DDR3, quad core, 35 W; includes replacement thermal material)

683781-001 Display bezel for use only on HP ProBook 6470p Notebook PC computer models

683801-001 500-GB, 7200-rpm, 9.5-mm SED hard drive (does not include hard drive bracket or screws)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare

part number 642774-001.

684326-001 Service cover (includes label indicating “Made in China”)

684328-001 DVD-ROM Drive

684329-001 DVD±RW Double-Layer with SuperMulti Drive

684330-001 Blu-ray ROM DVD±RW SuperMulti DL Drive

Sequential part number listing

Spare part number Description

684332-001 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in the United States (includes keyboard cable and pointing stick cable)

684332-031 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)

684332-041 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Germany (includes keyboard cable and pointing stick cable)

684332-051 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in France (includes keyboard cable and pointing stick cable)

684332-061 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Italy (includes keyboard cable and pointing stick cable)

684332-071 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Spain (includes keyboard cable and pointing stick cable)

684332-081 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Denmark (includes keyboard cable and pointing stick cable)

684332-091 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Norway (includes keyboard cable and pointing stick cable)

684332-131 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Portugal (includes keyboard cable and pointing stick cable)

684332-141 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Turkey (includes keyboard cable and pointing stick cable)

684332-161 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Latin America (includes keyboard cable and pointing stick cable)

684332-171 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Saudi Arabia (includes keyboard cable and pointing stick cable)

684332-201 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Brazil (includes keyboard cable and pointing stick cable)

684332-211 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Hungary (includes keyboard cable and pointing stick cable)

684332-251 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Russia (includes keyboard cable and pointing stick cable)

684332-261 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Bulgaria (includes keyboard cable and pointing stick cable)

684332-271 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Romania (includes keyboard cable and pointing stick cable)

684332-281 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Thailand (includes keyboard cable and pointing stick cable)

684332-291 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Japan (includes keyboard cable and pointing stick cable)

684332-A41 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Belgium (includes keyboard cable and pointing stick cable)

50 Chapter 3 Illustrated parts catalog

Spare part number Description

684332-AB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Taiwan (includes keyboard cable and pointing stick cable)

684332-AD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in South Korea (includes keyboard cable and pointing stick cable)

684332-B31 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in the Netherlands (includes keyboard cable and pointing stick cable)

684332-B71 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Sweden and Finland (includes keyboard cable and pointing stick cable)

684332-BA1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Slovenia (includes keyboard cable and pointing stick cable)

684332-BB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Israel (includes keyboard cable and pointing stick cable)

684332-BG1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Switzerland (includes keyboard cable and pointing stick cable)

684332-D61 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in India (includes keyboard cable and pointing stick cable)

684332-DB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Canada (includes keyboard cable and pointing stick cable)

684332-DD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Iceland (includes keyboard cable and pointing stick cable)

684332-DJ1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Greece (includes keyboard cable and pointing stick cable)

684332-FL1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)

684332-FP1 Keyboard with pointing stick for use only on computer models equipped with the Windows 7

operating system in Northwest Africa (includes keyboard cable and pointing stick cable)

684333-001 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in the United States (includes keyboard cable)

684333-031 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in the United Kingdom and Singapore (includes keyboard cable)

684333-041 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Germany (includes keyboard cable)

684333-051 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in France (includes keyboard cable)

684333-061 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Italy (includes keyboard cable)

684333-071 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Spain (includes keyboard cable)

684333-081 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Denmark (includes keyboard cable)

Sequential part number listing

Spare part number Description

684333-091 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Norway (includes keyboard cable)

684333-131 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Portugal (includes keyboard cable)

684333-141 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Turkey (includes keyboard cable)

684333-161 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Latin America (includes keyboard cable)

684333-171 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Saudi Arabia (includes keyboard cable)

684333-201 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Brazil (includes keyboard cable)

684333-211 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Hungary (includes keyboard cable)

684333-251 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Russia (includes keyboard cable)

684333-261 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Bulgaria (includes keyboard cable)

684333-271 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Romania (includes keyboard cable)

684333-281 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Thailand (includes keyboard cable)

684333-291 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Japan (includes keyboard cable)

684333-A41 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Belgium (includes keyboard cable)

684333-AB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Taiwan (includes keyboard cable)

684333-AD1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in South Korea (includes keyboard cable)

684333-B31 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in the Netherlands (includes keyboard cable)

684333-B71 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Sweden and Finland (includes keyboard cable)

684333-BA1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Slovenia (includes keyboard cable)

684333-BB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Israel (includes keyboard cable)

684333-BG1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Switzerland (includes keyboard cable)

52 Chapter 3 Illustrated parts catalog

Spare part number Description

684333-D61 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in India (includes keyboard cable)

684333-DB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Canada (includes keyboard cable)

684333-DD1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Iceland (includes keyboard cable)

684333-DJ1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Greece (includes keyboard cable)

684333-FL1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in the Czech Republic and Slovakia (includes keyboard cable)

684333-FP1 Keyboard without pointing stick for use only on computer models equipped with the Windows 7

operating system in Northwest Africa (includes keyboard cable)

684334-001 Base enclosure for use only on computer models equipped with WWAN capability (includes rubber

feet, service cover release latch assembly, and battery release latch assembly)

684336-001 Top cover equipped with pointing stick buttons and a fingerprint reader for use only on

(includes TouchPad)

684338-001 Top cover not equipped with pointing stick buttons and a fingerprint reader for use only on

(includes TouchPad)

684339-001 Latch Kit (includes service cover release latch assembly components and battery release latch

assembly components)

684341-001 System board for use only on HP ProBook 6475p Notebook PC computer models equipped with

WWAN capability and the Windows 7 operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684341-501 System board for use only on HP ProBook 6475p Notebook PC computer models equipped with

WWAN capability and the Windows 8 Standard operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684341-601 System board for use only on HP ProBook 6475p Notebook PC computer models equipped with

WWAN capability and the Windows 8 Professional operating system in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684342-001 System board for use only on HP ProBook 6475p Notebook PC computer models equipped the

Windows 7 operating system but not with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684342-501 System board for use only on HP ProBook 6475p Notebook PC computer models equipped the

Windows 8 Standard operating system but not with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684342-601 System board for use only on HP ProBook 6475p Notebook PC computer models equipped the

Windows 8 Professional operating system but not with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

684346-001 Webcam/microphone module

684347-001 14.0-in, LED, SVA, HD, AntiGlare display panel for use on all computer models

684348-001 14.0-in, LED, SVA, HD+, AntiGlare display panel for use on all computer models

Sequential part number listing

Spare part number Description

684351-001 Plastics Kit (includes ExpressCard slot space saver, optical drive bay space saver, RJ-11 jack plug,

and wireless antenna clips)

684353-001 Smart Card reader

685990-001 AMD A4-4300M 3.00-GHz/2.50-GHz processor with Radeon HD 7420G graphics (1.0-MB L2

cache, 1600-MHz DDR3, dual core, 35 W; includes replacement thermal material)

685999-001 Display bezel for use only on HP ProBook 6470b Notebook PC computer models

686021-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a

graphics subsystem with discrete memory (includes replacement thermal material)

686032-001 Screw Kit

686035-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, but not WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686035-501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 8 Standard operating system, but not WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686035-601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 8 Professional operating system, but not WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686036-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686036-501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 8 Standard operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686036-601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 8 Professional operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686037-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686037-501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with UMA memory, the Windows 8 Standard operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material

686037-601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with UMA memory, the Windows 8 Professional operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material

54 Chapter 3 Illustrated parts catalog

Spare part number Description

686038-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with discrete memory, the Windows 7 operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686038-501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with discrete memory, the Windows 8 Standard operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686038-601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with discrete memory, the Windows 8 Professional operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686039-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with discrete memory, the Windows 7 operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686039-501 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with discrete memory, the Windows 8 Standard operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686039-601 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with discrete memory, the Windows 8 Professional operating system, and with WWAN capability in all countries and regions except the People's Republic of China and the Ukraine (includes replacement thermal material)

686046-001 14.0-in, LED, FLT, HD, AntiGlare display panel for use only on HP ProBook 6470b Notebook PC

computer models

686047-001 14.0-in, LED, FLT, HD+, AntiGlare display panel for use only on HP ProBook 6470b Notebook PC

computer models

687224-001 Base enclosure for use only on computer models not equipped with WWAN capability (includes

rubber feet, service cover release latch assembly, and battery release latch assembly)

689954-001 24-GB flash cache module for use only on HP ProBook 6470b Notebook PC computer models

690036-001 System board for use only on HP ProBook 6475b Notebook PC computer models equipped with the

Windows 7 operating system and WWAN capability in the People's Republic of China and the Ukraine (includes replacement thermal material)

690037-001 System board for use only on HP ProBook 6475b Notebook PC computer models equipped with the

Windows 7 operating system but not WWAN capability in the People's Republic of China and the Ukraine (includes replacement thermal material)

691466-001 256-GB SATA III self-encrypting solid-state drive for use only on HP ProBook 6470b Notebook PC

computer models

691711-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, but without WWAN capability only in the People's Republic of China and the Ukraine (includes replacement thermal material)

Sequential part number listing

Spare part number Description

691712-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, and with WWAN capability only in the People's Republic of China and the Ukraine (includes replacement thermal material)

691713-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with UMA memory, the Windows 7 operating system, and with WWAN capability only in the People's Republic of China and the Ukraine (includes replacement thermal material)

691714-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel HM76 chipset, a graphics subsystem with discrete memory, the Windows 7 operating system, and with WWAN capability only in the People's Republic of China and the Ukraine (includes replacement thermal material)

691715-001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the

Intel QM77 chipset, a graphics subsystem with discrete memory, the Windows 7 operating system, and with WWAN capability only in the People's Republic of China and the Ukraine (includes replacement thermal material)

692097-001 180-GB SATA III solid-state drive for use only on HP ProBook 6470b Notebook PC

computer models

692425-001 128-GB SATA III solid-state drive for use only on HP ProBook 6475b Notebook PC

computer models

693063-001 Display Cable Kit for use only on computer models equipped with an HD+ display assembly

693064-001 Display Cable Kit for use only on computer models equipped with an HD display assembly

693371-001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a

graphics subsystem with UMA memory (includes replacement thermal material)

693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire)

693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire)

693712-001 90-W HP Smart AC adapter (PFC, 3-wire)

693713-001 90-W HP Smart AC adapter (PFC, EM, 3-wire)

693863-001 160-GB SATA II solid-state drive for use only on HP ProBook 6470b Notebook PC computer models

695915-001 Intel Centrino Advanced-N 6205 Combo Adapter

697439-001 Display Miscellaneous Kit

699324-001 Service cover (includes label indicating country of origin)

700626-001 128-GB SATA III solid-state drive

700627-001 Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes

replacement thermal material)

701975-001 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in the United States (includes keyboard cable and pointing stick cable)

701975-031 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)

56 Chapter 3 Illustrated parts catalog

Spare part number Description

701975-041 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Germany (includes keyboard cable and pointing stick cable)

701975-051 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in France (includes keyboard cable and pointing stick cable)

701975-061 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Italy (includes keyboard cable and pointing stick cable)

701975-071 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Spain (includes keyboard cable and pointing stick cable)

701975-081 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Norway (includes keyboard cable and pointing stick cable)

701975-091 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Norway (includes keyboard cable and pointing stick cable)

701975-131 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Portugal (includes keyboard cable and pointing stick cable)

701975-141 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Turkey (includes keyboard cable and pointing stick cable)

701975-151 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Greece (includes keyboard cable and pointing stick cable)

701975-161 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Latin America (includes keyboard cable and pointing stick cable)

701975-171 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Saudi Arabia (includes keyboard cable and pointing stick cable)

701975-201 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Brazil (includes keyboard cable and pointing stick cable)

701975-211 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Hungary (includes keyboard cable and pointing stick cable)

701975-251 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Russia (includes keyboard cable and pointing stick cable)

701975-261 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Bulgaria (includes keyboard cable and pointing stick cable)

701975-271 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Romania (includes keyboard cable and pointing stick cable)

701975-281 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Thailand (includes keyboard cable and pointing stick cable)

701975-291 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Japan (includes keyboard cable and pointing stick cable)

701975-A41 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Belgium (includes keyboard cable and pointing stick cable)

701975-AB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Taiwan (includes keyboard cable and pointing stick cable)

Sequential part number listing

Spare part number Description

701975-AD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in South Korea (includes keyboard cable and pointing stick cable)

701975-B31 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in the Netherlands (includes keyboard cable and pointing stick cable)

701975-B71 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Sweden and Finland (includes keyboard cable and pointing stick cable)

701975-BA1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Slovenia (includes keyboard cable and pointing stick cable)

701975-BB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Israel (includes keyboard cable and pointing stick cable)

701975-BG1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Switzerland (includes keyboard cable and pointing stick cable)

701975-D61 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in India (includes keyboard cable and pointing stick cable)

701975-DB1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Canada (includes keyboard cable and pointing stick cable)

701975-DD1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Iceland (includes keyboard cable and pointing stick cable)

701975-FL1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)

701975-FP1 Keyboard with pointing stick for use only on computer models equipped with the Windows 8

operating system in Northwest Africa (includes keyboard cable and pointing stick cable)

701976-001 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in the United States (includes keyboard cable and pointing stick cable)

701976-031 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in the United Kingdom and Singapore (includes keyboard cable)

701976-041 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Germany (includes keyboard cable)

701976-051 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in France (includes keyboard cable)

701976-061 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Italy (includes keyboard cable)

701976-071 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Spain (includes keyboard cable)

701976-081 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Norway (includes keyboard cable)

701976-091 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Norway (includes keyboard cable)

701976-131 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Portugal (includes keyboard cable)

58 Chapter 3 Illustrated parts catalog

Spare part number Description

701976-141 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Turkey (includes keyboard cable)

701976-151 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Greece (includes keyboard cable)

701976-161 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Latin America (includes keyboard cable)

701976-171 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Saudi Arabia (includes keyboard cable)

701976-201 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Brazil (includes keyboard cable)

701976-211 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Hungary (includes keyboard cable)

701976-251 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Russia (includes keyboard cable)

701976-261 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Bulgaria (includes keyboard cable)

701976-271 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Romania (includes keyboard cable)

701976-281 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Thailand (includes keyboard cable)

701976-291 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Japan (includes keyboard cable)

701976-A41 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Belgium (includes keyboard cable)

701976-AB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Taiwan (includes keyboard cable)

701976-AD1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in South Korea (includes keyboard cable)

701976-B31 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in the Netherlands (includes keyboard cable)

701976-B71 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Sweden and Finland (includes keyboard cable)

701976-BA1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Slovenia (includes keyboard cable)

701976-BB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Israel (includes keyboard cable)

701976-BG1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Switzerland (includes keyboard cable)

701976-D61 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in India (includes keyboard cable)

Sequential part number listing

Spare part number Description

701976-DB1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Canada (includes keyboard cable)

701976-DD1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Iceland (includes keyboard cable)

701976-FL1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in the Czech Republic and Slovakia (includes keyboard cable)

701976-FP1 Keyboard without pointing stick for use only on computer models equipped with the Windows 8

operating system in Northwest Africa (includes keyboard cable)

702080-001 HP un2430 EV-DO/HSPA Mini Card

702242-001 240-GB SATA III solid-state drive

707248-001 4-GB locked memory module (PC3, 12800, 1600-MHz)

708761-001 Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-MB

L3 cache, 35 W; includes replacement thermal material)

708762-001 Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB, 3.0-MB

L3 cache, 35 W; includes replacement thermal material)

709167-001 256-GB SATA III Samsung solid-state drive

710787-001 Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 4.0-

MB L3 cache, 35 W; includes replacement thermal material)

710788-001 HP hs2350 HSPA+ Mobile Broadband Module

710789-001 HP lt2522 LTE/EV-DO Mobile Broadband Module

710790-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module

711903-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB

L3 cache, 35 W; includes replacement thermal material)

713163-001 Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes

replacement thermal material)

60 Chapter 3 Illustrated parts catalog

4 Removal and replacement

procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use

care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Preliminary replacement requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

62 Chapter 4 Removal and replacement procedures

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Preliminary replacement requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

64 Chapter 4 Removal and replacement procedures

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Preliminary replacement requirements

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 84 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See

on page 68 for battery removal instructions.

Battery

Item Component Description

(1) Product name This is the product name affixed to the front of

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

(3) Part number/Product number (p/n) This number provides specific information about the

66 Chapter 4 Removal and replacement procedures

the computer.

each product.

product’s hardware components. The part number helps a service technician determine what components and parts are needed.

Item Component Description

(4) Warranty period This number describes the duration of the warranty

(5) Model description This is the alphanumeric identifier used to locate

Computer feet

The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 641831-001. There are four rectangular rubber feet (1) and three square rubber feet (2) that attach to the base enclosure and service cover in the locations illustrated below.

period for the computer.

documents, drivers, and support for the computer.

Component replacement procedures

Battery

Description Spare part number

9-cell, 100-Wh, 3.00-Ah 631243-001

9-cell, 100-Wh, 3.00-Ah 634087-001

9-cell, 73-Wh, 2.20-Ah 634089-001

6-cell, 62-Wh, 2.80-Ah 628668-001

6-cell, 55-Wh, 2.80-Ah 628670-001

6-cell, 51-Wh, 2.55-Ah 659083-001

3-cell, 31-Wh, 2.80-Ah 628664-001

Before disassembling the computer, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

1. Position the computer upside-down on a flat surface, with the battery bay toward you.

2. Slide the battery release latch (1) to release the battery.

3. Remove the battery (2) from the computer.

Install the battery by inserting it into the battery bay until you hear a click.

68 Chapter 4 Removal and replacement procedures

SIM

NOTE: This section applies only to computer models with WWAN capability.

NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling

the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.

Before removing the SIM, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Remove the SIM:

1. Press in on the SIM (1). (The module is partially ejected from the SIM slot.)

2. Remove the SIM (2) from the SIM slot.

Battery on page 68).

Reverse this procedure to install the SIM.

Component replacement procedures

Service cover

Description Spare part number

Includes label indicating “Made in China” 684326-001

Includes label indicating country of origin 699324-001

Before removing the service cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Remove the service cover:

Slide the release latch (1) and remove the locking screw (if installed) (2).

2. Slide the release latch (3) to disengage the door from the computer.

Battery on page 68).

3. Slide the door toward the front of the computer (4), and then lift the door off the computer (5).

Reverse the removal procedures to install the service cover.

70 Chapter 4 Removal and replacement procedures

Optical drive

NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.

Description Spare part number

Blu-ray ROM DVD±RW SuperMulti DL Drive 684330-001

DVD±RW Double-Layer with SuperMulti Drive 684329-001

DVD-ROM Drive 684328-001

Before removing the optical drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the optical drive:

1. Position the computer upside-down with the right side toward you.

2. Loosen the captive Phillips screw (1) that secures the optical drive to the computer.

3. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release

the optical drive.

Component replacement procedures

Remove the optical drive (3) from the computer.

5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel

toward you.

6. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the

optical drive.

7. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

72 Chapter 4 Removal and replacement procedures

Upgrade bay

Description Spare part number

Upgrade bay (includes bezel and bracket) 643926-001

Before removing the upgrade bay, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 68).

5. Remove the service cover (see

Service cover on page 70).

Remove the upgrade bay:

1. Position the computer upside-down with the right side toward you.

2. Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay assembly to

the computer.

3. Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay (1).

4. Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release

the upgrade bay.

Component replacement procedures

Remove the upgrade bay (3) from the computer.

Reverse this procedure to install the upgrade bay.

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.

Description Spare part number

750-GB, 7200-rpm, 9.5-mm 633252-001

500-GB, 7200-rpm, 9.5-mm SED 683801-001

500-GB, 7200-rpm, 9.5-mm 634925-001

320-GB, 7200-rpm, 9.5-mm 634862-001

Hard Drive Hardware Kit (includes hard drive bracket and screws) 642774-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

74 Chapter 4 Removal and replacement procedures

Remove the hard drive:

1. Loosen the three Phillips screws (1) that secure the hard drive to the computer.

2. Use the hard drive tab (2) to slide the hard drive to the right to disconnect it from the

system board.

3. Remove the hard drive (3) from the hard drive bay.

If it is necessary to disassemble the hard drive, perform the following steps:

a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the

hard drive.

Remove the hard drive bracket (2) from the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 642774-001.

Component replacement procedures

Reverse this procedure to reassemble and install the hard drive.

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided tape) 651948-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

a. Service cover (see

b. Optical drive (see

c. Hard drive (see

d. Modem module (see

e. Keyboard (see

f. Base enclosure (see

Battery on page 68), and then remove the following components:

Service cover on page 70)

Optical drive on page 71)

Hard drive on page 74)

Modem module on page 85)

Keyboard on page 88)

Base enclosure on page 93)

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

76 Chapter 4 Removal and replacement procedures

Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.)

3. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

Memory module

NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of

the computer.

Description Spare part number

8-GB memory module (PC3, 12800, 1600-MHz) 670034-001

4-GB locked memory module (PC3, 12800, 1600-MHz) 707248-001

4-GB memory module (PC3, 12800, 1600-MHz) 641369-001

2-GB memory module (PC3, 12800, 1600-MHz) 652972-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may

result in various system problems.

To update BIOS:

1. Navigate to

www.hp.com.

2. Click Support & Drivers > click Drivers & Software.

Component replacement procedures

In the Enter a product name/number box, type the computer model information, and then click Search.

4. Click the link for the computer model.

5. Select the operating system, and then click Next.

6. Under Step 2: Select a Download, click the BIOS link.

7. Click the link for the most recent BIOS.

8. Click the Download button, and then follow the on-screen instructions.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the memory module:

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.)

78 Chapter 4 Removal and replacement procedures

Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the

memory module slot.

NOTE: The computer uses two memory slots. The top slot houses the expansion memory module

and is shown in the first image below. The bottom slot houses the primary memory module and is shown in the second image below.

Reverse this procedure to install a memory module.

Component replacement procedures

WWAN module

NOTE: The WWAN module and the WLAN module are not interchangeable.

Description Spare part number

HP hs2350 HSPA+ Mobile Broadband Module 710788-001

HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001

HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001

HP un2430 EV-DO/HSPA Mini Card 702080-001

HP un2430 EV-DO/HSPA Mobile Broadband Module 668969-001

Before removing the WWAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the WWAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.

The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the

base enclosure. (The WLAN module tilts up.)

80 Chapter 4 Removal and replacement procedures

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures

WLAN module

Description Spare part number

Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001

Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 669832-001

Intel Centrino Advanced-N 6205 WLAN module 695915-001

Intel Centrino Ultimate-N 6300 WLAN module 572511-001

Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter 670288-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.

Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The WLAN module tilts up.)

82 Chapter 4 Removal and replacement procedures

Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures

Bluetooth module

NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth

module cable is included in the Cable Kit, spare part number 641830-001.

Description Spare part number

Bluetooth module 4.0 EDR 655792-001

Before removing the Bluetooth module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the Bluetooth module:

1. Disconnect the Bluetooth module cable (1) from the system board.

2. Release the Bluetooth module (2) from the clip built into the base enclosure.

3. Remove the Bluetooth module.

Reverse this procedure to install the Bluetooth module.

84 Chapter 4 Removal and replacement procedures

Modem module

NOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jack cable

is included in the Cable Kit, spare part number 641830-001.

Description Spare part number

Modem module 628824-001

Before removing the modem module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

Remove the modem module:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the modem module to the

system board.

2. Disconnect the modem module (2) from the system board by lifting it straight up.

Component replacement procedures

Disconnect the modem module cable (3) from the modem module.

Remove the modem module.

Reverse this procedure to install the modem module.

86 Chapter 4 Removal and replacement procedures

Fan

Description Spare part number

Fan (includes cable) 641839-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery (see

Battery on page 68).

5. Remove the service cover (see

Service cover on page 70).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Loosen the three captive Phillips screws (2) that secure the fan to the top cover.

3. Remove the fan (3).

Reverse this procedure to install the fan.

Component replacement procedures

Keyboard

For use in country/region Spare part

number

Keyboard with pointing stick (includes keyboard cable and pointing stick cable):

For use only on computer models equipped with the Windows 8 operating system:

For use in Belgium 701975-A41 For use in Norway 701975-091

For use in Brazil 701975-201 For use in Northwest Africa 701975-FP1

For use in Bulgaria 701975-261 For use in Portugal 701975-131

For use in Canada 701975-DB1 For use in Romania 701975-271

For use in the Czech Republic and Slovakia

For use in Denmark 701975-081 For use in Saudi Arabia 701975-171

For use in France 701975-051 For use in Slovenia 701975-BA1

For use in Germany 701975-041 For use in South Korea 701975-AD1

For use in Greece 701975-151 For use in Spain 701975-071

For use in Hungary 701975-211 For use in Sweden and Finland 701975-B71

For use in Iceland 701975-DD1 For use in Switzerland 701975-BG1

701975-FL1 For use in Russia 701975-251

For use in country/region Spare part

number

For use in the Netherlands 701975-B31

For use in India 701975-D61 For use in Taiwan 701975-AB1

For use in Israel 701975-BB1 For use in Thailand 701975-281

For use in Italy 701975-061 For use in Turkey 701975-141

For use in Japan 701975-291 For use in the United Kingdom

and Singapore

For use in Latin America 701975-161 For use in the United States 701975-001

For use only on computer models equipped with the Windows 7 operating system:

For use in Belgium 684332-A41 For use in Norway 684332-091

For use in Brazil 684332-201 For use in Northwest Africa 684332-FP1

For use in Bulgaria 684332-261 For use in Portugal 684332-131

For use in Canada 684332-DB1 For use in Romania 684332-271

For use in the Czech Republic and Slovakia

For use in Denmark 684332-081 For use in Saudi Arabia 684332-171

For use in France 684332-051 For use in Slovenia 684332-BA1

For use in Germany 684332-041 For use in South Korea 684332-AD1

684332-A81 For use in Russia 684332-251

For use in the Netherlands 684332-B31

701975-031

88 Chapter 4 Removal and replacement procedures

For use in country/region Spare part

number

For use in Greece 684332-DJ1 For use in Spain 684332-071

For use in Hungary 684332-211 For use in Sweden and Finland 684332-B71

For use in Iceland 684332-DD1 For use in Switzerland 684332-BG1

For use in India 684332-D61 For use in Taiwan 684332-AB1

For use in Israel 684332-BB1 For use in Thailand 684332-281

For use in Italy 684332-061 For use in Turkey 684332-141

For use in country/region Spare part

number

For use in Japan 684332-291 For use in the United Kingdom

and Singapore

For use in Latin America 684332-161 For use in the United States 684332-001

Keyboard without pointing stick (includes keyboard cable):

For use only on computer models equipped with the Windows 8 operating system:

For use in Belgium 701976-A41 For use in Norway 701976-091

For use in Brazil 701976-201 For use in Northwest Africa 701976-FP1

For use in Bulgaria 701976-261 For use in Portugal 701976-131

For use in Canada 701976-DB1 For use in Romania 701976-271

For use in the Czech Republic and Slovakia

For use in Denmark 701976-081 For use in Saudi Arabia 701976-171

For use in France 701976-051 For use in Slovenia 701976-BA1

For use in Germany 701976-041 For use in South Korea 701976-AD1

For use in Greece 701976-151 For use in Spain 701976-071

For use in Hungary 701976-211 For use in Sweden and Finland 701976-B71

701976-FL1 For use in Russia 701976-251

For use in the Netherlands 701976-B31

684332-031

For use in Iceland 701976-DD1 For use in Switzerland 701976-BG1

For use in India 701976-D61 For use in Taiwan 701976-AB1

For use in Israel 701976-BB1 For use in Thailand 701976-281

For use in Italy 701976-061 For use in Turkey 701976-141

For use in Japan 701976-291 For use in the United Kingdom

and Singapore

For use in Latin America 701976-161 For use in the United States 701976-001

For use only on computer models equipped with the Windows 7 operating system:

For use in Belgium 684333-A41 For use in Norway 684333-091

For use in Brazil 684333-201 For use in Northwest Africa 684333-FP1

For use in the Netherlands 684333-B31

701976-031

Component replacement procedures

For use in country/region Spare part

number

For use in Bulgaria 684333-261 For use in Portugal 684333-131

For use in Canada 684333-DB1 For use in Romania 684333-271

For use in country/region Spare part

number

For use in the Czech Republic and Slovakia

For use in Denmark 684333-081 For use in Saudi Arabia 684333-171

For use in France 684333-051 For use in Slovenia 684333-BA1

For use in Germany 684333-041 For use in South Korea 684333-AD1

For use in Greece 684333-DJ1 For use in Spain 684333-071

For use in Hungary 684333-211 For use in Sweden and Finland 684333-B71

For use in Iceland 684333-DD1 For use in Switzerland 684333-BG1

For use in India 684333-D61 For use in Taiwan 684333-AB1

For use in Israel 684333-BB1 For use in Thailand 684333-281

For use in Italy 684333-061 For use in Turkey 684333-141

For use in Japan 684333-291 For use in the United Kingdom

For use in Latin America 684333-161 For use in the United States 684333-001

684333-A81 For use in Russia 684333-251

684333-031

and Singapore

Before removing the keyboard, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

5. Remove the service cover (see

Battery on page 68).

Service cover on page 70).

90 Chapter 4 Removal and replacement procedures

Remove the keyboard:

1. Loosen the three Phillips captive screws that secure the keyboard to the computer.

2. Rest and secure the computer on its right side.

3. Partially open the computer.

4. Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay,

and then press on the back of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

Component replacement procedures

Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.

7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached,

and then disconnect the keyboard cable (2) from the keyboard.

NOTE: The pointing stick cable is present on select models only.

8. Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect

the pointing stick cable (4) from the system board.

9. Remove the keyboard.

Reverse this procedure to install the keyboard.

92 Chapter 4 Removal and replacement procedures

Hp 6475B, 6470B User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display

Buttons and fingerprint reader (select models only)

Keys

Lights

TouchPad

Front

Left side

Right side

Rear

Bottom

3 Illustrated parts catalog

Service tag

Computer major components

Display assembly subcomponents

Cable Kit

Plastics Kit

Mass storage devices

Miscellaneous parts

Sequential part number listing

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag

Computer feet

Battery

Service cover

Optical drive

Upgrade bay

Hard drive

RTC battery

Memory module

WWAN module

WLAN module

Bluetooth module

Modem module

Keyboard