Hp 4730MFP User Manual
HP Color LaserJet 4730mfp
User Guide
HP Color LaserJet 4730mfp Series
User Guide
Copyright and License
Trademark Credits
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained in this document
is subject to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number Q7517-90981
Edition 1, 11/2005
Adobe® is a trademark of Adobe Systems
Incorporated.
Corel® and CorelDRAW™ are trademarks
or registered trademarks of Corel
Corporation or Corel Corporation Limited.
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Environmental Protection Agency.
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the Microsoft Corporation.
Netscape Navigator is a U.S. trademark of
Netscape Communications.
PANTONE® Colors generated may not
match PANTONE-identified standards.
Consult current PANTONE Publications for
accurate color. PANTONE® and other
Pantone, Inc. trademarks are the property of
Pantone, Inc. © Pantone, Inc., 2000.
PostScript® is a trademark of Adobe
Systems.
TrueType™ is a U.S. trademark of Apple
Computer, Inc.
UNIX® is a registered trademark of The
Open Group.
Windows®, MS Windows®, and Windows
NT® are U.S. registered trademarks of
Microsoft Corporation.
HP customer care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP printer software, product and support information, and printer drivers in
several languages can be obtained from
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and
printing problems. The ISPE tools are available at
Telephone support
Hewlett-Packard Company provides free telephone support during the warranty period. When you call,
you will be connected to a responsive team that is waiting to help you. For the telephone number for
your country/region, see the flyer that came in the box with the product, or visit
support. Before calling HP, have the following information ready: the product name and serial number,
the date of purchase, and a description of the problem.
http://www.hp.com/support/clj4730mfp. (The site is in English.)
http://instantsupport.hp.com.
http://www.hp.com/
You can also find support on the Internet at
Software utilities, drivers, and electronic information
http://www.hp.com/go/clj4730mfp_software. (The site is in English, but printer drivers can be
Go to
downloaded in several languages.)
For information over the telephone, see the flyer that came in the box with the MFP.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
United States:
Canada:
Europe:
Asia-Pacific:
Order accessories from
parts, accessories, and supplies.
To order supplies or accessories over the telephone, call the following numbers:
United States businesses: 800-282-6672
http://www.hp.com/sbso/product/supplies
http://www.hp.ca/catalog/supplies
http://www.hp.com/go/supplies
http://www.hp.com/paper/
http://www.hp.com/support/clj4730mfp. For more information, see Ordering
http://www.hp.com. Click the support & drivers block.
United States small and medium businesses: 800-888-9909
United States home and home offices: 800-752-0900
Canada: 800-387-3154
To find the phone numbers for other countries/regions, see the flyer that came in the box with the MFP.
ENWW iii
HP service information
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or
800-387-3867 (Canada). Or, go to
For service for your HP product in other countries/regions, call the customer support number for your
country/region. See the flyer that came in the box with the MFP.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Or, go to
the HP Care Pack Services Web site at
HP support and information for Macintosh computers
http://www.hp.com/go/macosx for Mac OS X support information and HP subscription service for
Visit:
driver updates.
http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.
Visit:
http://www.hp.com/go/cposupportguide.
http://www.hpexpress-services.com.
iv HP customer care ENWW
Table of contents
1 MFP basics
HP Color LaserJet 4730mfp Series configurations ...............................................................................2
HP Color LaserJet 4730mfp (Q7517A-base model) .............................................................2
HP Color LaserJet 4730x mfp (Q7518A) ..............................................................................3
HP Color LaserJet 4730xs mfp (Q7519A) ............................................................................3
HP Color LaserJet 4730xm mfp (Q7520A) ...........................................................................4
Features and benefits of the multifunction peripheral (MFP) ................................................................5
Features list ..........................................................................................................................5
MFP parts and accessories ...................................................................................................................9
Identifying parts of the MFP ..................................................................................................9
Accessories and supplies ...................................................................................................10
Interface ports .....................................................................................................................11
Moving the MFP ..................................................................................................................12
Software ..............................................................................................................................................13
Operating systems and MFP components ..........................................................................13
Software features ................................................................................................................14
Driver Autoconfiguration .....................................................................................14
Update Now .......................................................................................................14
HP Driver Preconfiguration ................................................................................14
Installing the printing system software ................................................................................14
Installing Windows printing system software for direct connections ..................14
Installing Windows printing system software for networks .................................15
To set up a Windows computer to use the network MFP using Windows-
sharing ...............................................................................................................16
Installing the software after the parallel or USB cable has been
connected ...........................................................................................................16
Uninstalling the MFP software ............................................................................................17
To remove software from Windows operating systems .....................................17
Software for networks .........................................................................................................17
Summary of HP networking solutions ................................................................17
HP Web Jetadmin ..............................................................................................17
UNIX ...................................................................................................................18
Utilities ................................................................................................................................18
MFP utilities ........................................................................................................18
HP Easy Printer Care Software ..........................................................................18
Embedded Web server ......................................................................................19
Features ............................................................................................19
Other components and utilities ...........................................................................20
Software for Macintosh computers ......................................................................................................21
Installing Macintosh printing system software for networks ................................................21
ENWW v
Installing Macintosh printing system software for direct connections (USB) ......................22
To remove software from Macintosh operating systems ....................................................23
Printer drivers ......................................................................................................................................24
Supported printer drivers ....................................................................................................24
Additional drivers ................................................................................................................24
Select the correct printer driver ...........................................................................................25
Printer-driver Help (Windows) .............................................................................................25
Gaining access to the printer drivers ..................................................................................25
Printer drivers for Macintosh computers ..............................................................................................27
Supported printer drivers ....................................................................................................27
Gaining access to the printer drivers ..................................................................................27
Install checklist ....................................................................................................................................29
2 Using the control panel
Control-panel layout ............................................................................................................................32
Control-panel features .........................................................................................................................33
Home-screen navigation .....................................................................................................................34
Help system .........................................................................................................................................35
What is This? Help ..............................................................................................................35
Show Me How Help ............................................................................................................35
Menu map ...........................................................................................................................................36
Retrieve job menu ...............................................................................................................................37
Information menu ................................................................................................................................38
Fax menu ............................................................................................................................................39
Paper handling menu ..........................................................................................................................40
Configure device menu .......................................................................................................................43
Originals submenu ..............................................................................................................43
Copying submenu ...............................................................................................................44
Enhancement submenu ......................................................................................................45
Sending submenu ...............................................................................................................45
Printing submenu ................................................................................................................46
PCL submenu .....................................................................................................................49
Print quality submenu .........................................................................................................50
System setup submenu ......................................................................................................51
Copy/send settings .............................................................................................................55
MBM-3 Configuration submenu ..........................................................................................56
Stapler/stacker submenu ....................................................................................................57
I/O submenu .......................................................................................................................57
Embedded Jetdirect submenu ............................................................................................58
Resets submenu .................................................................................................................61
Diagnostics menu ................................................................................................................................63
Service menu ......................................................................................................................................67
3 I/O Configuration
Network configuration ..........................................................................................................................70
Configuring TCP/IP parameters ..........................................................................................70
To manually configure TCP/IP parameters from the MFP control panel ............70
Setting an IP address .........................................................................................70
Setting the subnet mask .....................................................................................71
Setting the default gateway ................................................................................71
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Parallel configuration ...........................................................................................................................73
USB configuration ...............................................................................................................................74
Auxiliary connection configuration .......................................................................................................75
HP Jetdirect print servers ....................................................................................................................76
Wireless printing ..................................................................................................................................77
4 Printing tasks
Controlling print jobs ............................................................................................................................80
Selecting print media ...........................................................................................................................82
Automatic media type sensing (auto sense mode) .............................................................................84
Configuring input trays ........................................................................................................................86
Printing on special media ..................................................................................................................100
Disabling network protocols (optional) ...............................................................72
To disable DLC/LLC ...........................................................................................72
NetWare networks ..............................................................................................................76
Windows networks ..............................................................................................................76
AppleTalk networks ............................................................................................................76
UNIX/Linux networks ..........................................................................................................76
IEEE 802.11 standard .........................................................................................................77
Bluetooth .............................................................................................................................77
Source ................................................................................................................................80
Type and Size .....................................................................................................................80
Print setting priorities ..........................................................................................................80
Media to avoid ....................................................................................................................82
Paper that can damage the MFP ........................................................................................82
Tray 1 sensing ....................................................................................................................84
Tray 2–N sensing ................................................................................................................85
Configuring trays when the MFP gives a prompt ................................................................86
To configure a tray when loading paper .............................................................................86
To configure a tray to match print job settings ....................................................................86
Configuring trays using the Paper Handling menu .............................................................87
Configuring Tray 2, 3, or 4 for a custom paper size ............................................................87
Printing from Tray 1 (multipurpose tray) .............................................................................89
Loading Tray 1 ...................................................................................................89
Printing envelopes from Tray 1 ...........................................................................................90
To load envelopes into Tray 1 ............................................................................90
Printing envelopes ..............................................................................................91
Printing from Tray 2, 3, or 4 ................................................................................................92
Loading detectable standard-sized media into Tray 2, 3, or 4 ............................................92
Loading undetectable standard-sized media into Tray 2, 3, and 4 .....................................94
Loading custom-sized media into Tray 2 ............................................................................97
Transparencies .................................................................................................................100
Glossy paper .....................................................................................................................100
Colored paper ...................................................................................................................101
Envelopes .........................................................................................................................101
Labels ...............................................................................................................................101
Heavy paper .....................................................................................................................102
HP LaserJet Tough paper .................................................................................................102
Preprinted forms and letterhead .......................................................................................103
Recycled paper .................................................................................................................103
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Automatic two-sided (duplex) printing ...............................................................................................104
Control panel settings for automatic two-sided printing ....................................................105
To enable or disable two-sided printing from the MFP control panel ...............105
Options for binding two-sided printing jobs .......................................................................106
Manual two-sided printing .................................................................................................106
Printing booklets ...............................................................................................................106
Stapling documents ...........................................................................................................................107
To select the stapler in an application (Windows) ............................................................107
To select the stapler at the control panel ..........................................................................107
Loading staples .................................................................................................................107
To load staples .................................................................................................108
Special printing situations ..................................................................................................................110
Printing a different first page .............................................................................................110
Printing a blank back cover ...............................................................................................110
Printing on custom-size media ..........................................................................................110
Stopping a print request ....................................................................................................111
To stop the current print job from the MFP control panel .................................111
To stop the current print job from a software application .................................111
Selecting the output bin .....................................................................................................................112
3-bin mailbox output bins ..................................................................................................112
Selecting an output location ..............................................................................................113
To select an output location at the control panel ..............................................113
Job storage features ..........................................................................................................................114
Proofing and holding a job ................................................................................................114
Printing stored jobs ..........................................................................................114
Deleting stored jobs .........................................................................................114
Quick-copying a job ..........................................................................................................115
Private jobs .......................................................................................................................115
Printing a private job ........................................................................................115
Deleting a private job .......................................................................................116
Storing a print job ..............................................................................................................116
Mopier mode .....................................................................................................................116
Managing memory .............................................................................................................................117
Using features in the printer driver ....................................................................................................118
Creating and using quick sets ...........................................................................................118
Creating and using watermarks ........................................................................................119
Resizing documents .........................................................................................................119
Setting a custom paper size from the printer driver ..........................................................120
Using different paper/covers .............................................................................................120
Printing a blank first page .................................................................................................120
Printing multiple pages on one sheet of paper .................................................................120
Printing on both sides of the paper ...................................................................................121
To print on both sides by using the duplex-printing accessory ........................121
To print on both sides manually .......................................................................122
Layout options for printing on both sides .........................................................122
Setting the stapling options ...............................................................................................123
Setting the color options ...................................................................................................123
Using the HP Digital Imaging Options dialog box .............................................................124
Using the Services tab ......................................................................................................124
Using features in the Macintosh printer driver ...................................................................................126
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5 Copying
Copy-screen navigation .....................................................................................................................132
Basic copying instructions .................................................................................................................133
Modifying copy settings for the current job ........................................................................................136
Copying multiple sized originals ........................................................................................................137
Creating a stored copy job ................................................................................................................138
Creating and using presets in Mac OS X ..........................................................................126
Printing a cover page ........................................................................................................126
Printing multiple pages on one sheet of paper .................................................................127
Printing on both sides of the paper ...................................................................................127
Setting the color options ...................................................................................................128
Cancel button ....................................................................................................................132
OK button ..........................................................................................................................132
Copying by using the default settings ...............................................................................133
To copy by using the default settings ...............................................................133
Copying by using user-defined settings ............................................................................133
To make copies by using settings other than the default settings ....................133
Copying by using the scanner glass .................................................................................135
Copying by using the ADF ................................................................................................135
Using Job Mode ................................................................................................................135
Adjusting the copy brightness ...........................................................................................136
Reducing or enlarging copies ...........................................................................................136
Background removal .........................................................................................................136
Sharpness .........................................................................................................................136
6 Scanning and sending to e-mail
What is SMTP? .................................................................................................................................140
What is LDAP? ..................................................................................................................................141
e-mail configuration ...........................................................................................................................142
Automatic e-mail configuration .........................................................................................142
Manual e-mail configuration ..............................................................................................142
To find gateways by using an e-mail program ..................................................................143
e-mail screen navigation ...................................................................................................................144
Help button .......................................................................................................................144
From: field .........................................................................................................................144
To:, CC:, and BCC: fields .................................................................................................144
Clear All button .................................................................................................................145
e-mail basics .....................................................................................................................................146
Loading documents ..........................................................................................................146
Sending documents ..........................................................................................................146
To send documents ..........................................................................................146
Using the auto-complete function .....................................................................147
Using the address book .....................................................................................................................148
Creating a recipient list .....................................................................................................148
Using the local address book ............................................................................................148
To add e-mail addresses to the local address book .........................................149
To delete e-mail addresses from the local address book .................................149
Additional e-mail features ..................................................................................................................150
Secondary e-mail ..............................................................................................................150
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7 Faxing
8 Color
Send to folder ...................................................................................................................150
Send to workflow ..............................................................................................................150
Analog faxing .....................................................................................................................................152
Installing the fax accessory ...............................................................................................152
Connecting the fax accessory to a phone line ..................................................................156
Configuring and using the fax features .............................................................................157
Digital faxing ......................................................................................................................................158
Using color ........................................................................................................................................160
HP ImageREt 3600 ...........................................................................................................160
Color lockout .....................................................................................................................160
Paper selection .................................................................................................................161
Color options .....................................................................................................................161
sRGB ................................................................................................................................161
Printing in four colors — CMYK ........................................................................................162
CMYK ink set emulation (PostScript only) ........................................................................162
Color matching ..................................................................................................................................163
PANTONE® color matching .............................................................................................163
Sample book color matching ............................................................................................163
Printing color samples ......................................................................................................164
Managing printer color options on Windows computers ....................................................................165
Print in grayscale ..............................................................................................................165
RGB Color (Color Themes) ..............................................................................................165
Automatic or manual color adjustment .............................................................................165
Manual color options ........................................................................................166
Restricting color printing ....................................................................................................................168
Managing printer color options on Macintosh computers ..................................................................169
Print Color as Gray ...........................................................................................................169
Advanced color options for text, graphics, and photographs ............................................169
Halftone options ...............................................................................................169
Neutral Grays ...................................................................................................169
RGB Color ........................................................................................................170
Edge Control ....................................................................................................170
9 Optional output devices
Output accessory bridge ...................................................................................................................172
3-bin mailbox .....................................................................................................................................173
Mailbox mode ...................................................................................................................173
Stacker mode ....................................................................................................................173
Function-separator mode ..................................................................................................173
Configuring the printer driver to recognize the 3-bin mailbox/stapler/stacker ...................173
Windows ...........................................................................................................173
Macintosh .........................................................................................................174
To select the operating mode at the control panel ...........................................174
To configure a destination bin at the control panel (Mailbox and Function-
separator modes) .............................................................................................174
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Stapler/stacker accessory .................................................................................................................176
To configure the printer driver to recognize the optional stapler/stacker ..........................176
Windows ...........................................................................................................................176
Macintosh .........................................................................................................................177
To select the stapler at the control panel for printed jobs .................................................177
To select the stapler in the printer driver for printed jobs (Windows) ................................177
To select the stapler in the printer driver for printed jobs (Mac) .......................................177
To set the stapler at the control panel for all copy jobs ....................................................178
To set the stapler at the control panel for a single copy job .............................................178
To configure the MFP to stop or continue when the staple cartridge is empty .................178
Troubleshooting the output accessories ............................................................................................179
10 Security features
Securing the embedded Web server .................................................................................................182
To secure the embedded Web server ..............................................................................182
Foreign Interface Harness (FIH) ........................................................................................................183
Requirements ...................................................................................................................183
Using the FIH ....................................................................................................................183
Secure Disk Erase .............................................................................................................................185
Data affected ....................................................................................................................185
Gaining access to Secure Disk Erase ..............................................................................185
Additional Information .......................................................................................................185
Job-storage features .........................................................................................................................186
DSS authentication ............................................................................................................................187
Locking the control-panel menus ......................................................................................................188
Locking the formatter cage ................................................................................................................189
To select the operating mode in the printer driver (Windows 2000 and
Windows XP) ....................................................................................................174
Windows 98, Windows Me, and Windows NT 4.0 ............................................175
Mac OS X .........................................................................................................175
To enable the FIH portal ..................................................................................183
To disable the FIH portal ..................................................................................183
11 Managing and maintaining the MFP
Using the embedded Web server ......................................................................................................192
Opening the embedded Web server .................................................................................192
Information tab ..................................................................................................................193
Settings tab .......................................................................................................................193
Digital Sending tab ............................................................................................................194
Networking tab ..................................................................................................................194
Other links .........................................................................................................................194
Using the HP Easy Printer Care Software .........................................................................................196
Supported operating systems ...........................................................................................196
To use the HP Easy Printer Care Software ......................................................................196
HP Easy Printer Care Software sections ..........................................................................196
Using HP Web Jetadmin software .....................................................................................................198
Using the HP Printer Utility for Macintosh .........................................................................................199
Opening the HP Printer Utility ...........................................................................................199
Printing a cleaning page ...................................................................................................199
Printing a configuration page ............................................................................................199
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Viewing supplies status ....................................................................................................200
Ordering supplies online and using other support features ..............................................200
Uploading a file to the printer ............................................................................................200
Uploading fonts to the printer ............................................................................................201
Updating the firmware .......................................................................................................201
Activating the two-sided printing (duplexing) mode ..........................................................201
Activating the Economode printing mode .........................................................................201
Changing the toner density ...............................................................................................202
Changing the resolution settings ......................................................................................202
Locking or unlocking printer storage devices ....................................................................202
Saving or printing stored jobs ...........................................................................................202
Configuring trays ...............................................................................................................203
Changing network settings ...............................................................................................203
Opening the embedded Web server .................................................................................203
Setting up e-mail alerts .....................................................................................................204
Configuring and verifying an IP address ...........................................................................................205
TCP/IP assignment ...........................................................................................................205
Automatic discovery .........................................................................................205
Dynamic Host Configuration Protocol (DHCP) .................................................205
Verifying the TCP/IP configuration ....................................................................................205
Changing an IP address ...................................................................................................205
To change an IP address by using HP Web Jetadmin .....................................205
To change an IP address by using the embedded Web server .......................206
To change an IP address using the control panel ............................................206
Setting the real-time clock .................................................................................................................208
Setting the date and time ..................................................................................................208
To set the date format ......................................................................................208
To set the date .................................................................................................208
To set the time format ......................................................................................208
To set the time .................................................................................................209
Setting the wake time .......................................................................................................209
To set the wake time ........................................................................................209
Setting the sleep delay .....................................................................................................210
To set the sleep delay ......................................................................................210
Configuring alerts ..............................................................................................................................211
Checking the MFP configuration .......................................................................................................212
To print an information page .............................................................................................212
Menu map .........................................................................................................................212
Configuration page ...........................................................................................................212
HP Jetdirect page .............................................................................................................213
Supplies status page ........................................................................................................214
Usage page ......................................................................................................................215
PCL or PS font list ............................................................................................................216
Upgrading the firmware .....................................................................................................................217
Determining the current level of firmware .........................................................................217
Downloading the new firmware from the HP Web site .....................................................217
Transferring the new firmware to the MFP .......................................................................217
Using FTP to upload the firmware through a browser ......................................217
To use a browser for firmware update .............................................217
Using FTP to upgrade the firmware on a network connection .........................218
xii ENWW
To upgrade the firmware on a network connection by using
FTP ..................................................................................................218
Using HP Web Jetadmin to upgrade the firmware ...........................................219
Using MS-DOS commands to upgrade the firmware .......................................220
Using the HP Jetdirect firmware .......................................................................................220
Managing print cartridges ..................................................................................................................221
HP print cartridges ............................................................................................................221
Non-HP print cartridges ....................................................................................................221
Print cartridge authentication ............................................................................................221
HP fraud hotline ................................................................................................................221
Print cartridge storage ......................................................................................................222
Print cartridge life expectancy ...........................................................................................222
Checking the print cartridge life ........................................................................................222
Using the MFP control panel ............................................................................222
Using the embedded Web server .....................................................................222
Using HP Easy Printer Care Software .............................................................222
Using HP Web Jetadmin ..................................................................................222
Changing print cartridges ..................................................................................................223
To replace the print cartridge ...........................................................................223
Replacing supplies ............................................................................................................................227
Locating supplies ..............................................................................................................227
Supply replacement guidelines .........................................................................................227
Making room around the MFP for replacing supplies .......................................................228
Approximate replacement intervals for supplies ...............................................................228
Performing preventive maintenance ..................................................................................................229
ADF maintenance kit ........................................................................................................229
Cleaning the MFP ..............................................................................................................................230
Cleaning the outside of the MFP ......................................................................................230
Cleaning the touchscreen .................................................................................................230
To clean the scanner glass ...............................................................................................230
Cleaning the ADF delivery system ....................................................................................231
To clean the ADF delivery system ...................................................................231
To clean the ADF rollers ..................................................................................232
Cleaning the mylar strip ....................................................................................................235
To clean the mylar strip ....................................................................................235
Calibrating the scanner .....................................................................................................................237
To print the calibration target ............................................................................................237
12 Solving problems
Solving general problems ..................................................................................................................240
Troubleshooting checklist .................................................................................................240
Determining MFP problems ...............................................................................................................242
Troubleshooting information pages ...................................................................................................243
Configuration page ...........................................................................................................243
Paper path test page ........................................................................................................243
Registration page ..............................................................................................................243
Event log ...........................................................................................................................244
Control panel message types ............................................................................................................245
Status messages ..............................................................................................................245
Warning messages ...........................................................................................................245
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Error messages ................................................................................................................245
Critical error messages .....................................................................................................245
Control panel messages ....................................................................................................................246
Message listing .................................................................................................................246
Paper jams ........................................................................................................................................276
Paper jam recovery ...........................................................................................................277
To disable paper jam recovery .........................................................................277
Clearing jams ....................................................................................................................................278
Clearing jams in the right covers ......................................................................................278
Jam in Tray 1 ....................................................................................................................283
Jam in Tray 2, 3, or 4 ........................................................................................................283
Jam in the stapler/stacker .................................................................................................285
Staple jams .......................................................................................................................286
Jam in the 3-bin mailbox ...................................................................................................287
Other jams in the output accessory bridge .......................................................................290
Jam in the ADF .................................................................................................................291
Media-handling problems ..................................................................................................................293
Printer feeds multiple sheets ............................................................................................293
Printer feeds incorrect page size ......................................................................................293
Printer pulls from incorrect tray .........................................................................................294
Media does not feed automatically ...................................................................................294
Media does not feed from Tray 2, 3, or 4 ..........................................................................294
Transparencies or glossy paper will not feed ...................................................................295
Envelopes jam or will not feed in the MFP ........................................................................295
Output is curled or wrinkled ..............................................................................................296
Printer will not duplex or duplexes incorrectly ...................................................................296
Understanding MFP messages .........................................................................................................297
Using the MFP help system ..............................................................................................297
If a message persists ........................................................................................................297
Understanding accessory lights for the 3-bin mailbox and stapler/stacker .......................................298
Accessory lights ................................................................................................................298
Replacing accessories or accessory components ............................................................299
Understanding lights on the formatter ...............................................................................................300
HP Jetdirect LEDs ............................................................................................................300
Heartbeat LED ..................................................................................................................300
Fax LED ............................................................................................................................301
Color printing problems .....................................................................................................................302
Printout color error ............................................................................................................302
Incorrect shade .................................................................................................................302
Missing color .....................................................................................................................302
Cartridge error ..................................................................................................................303
Color match error ..............................................................................................................303
Correcting print quality and copy quality problems ............................................................................304
Print quality problems associated with media ...................................................................304
Overhead transparency defects ........................................................................................304
Print quality problems associated with the environment ...................................................305
Print quality problems associated with jams .....................................................................305
Print quality troubleshooting pages ...................................................................................305
Print quality troubleshooting tool .......................................................................................305
Image defect examples .....................................................................................................305
xiv ENWW
Cleaning the scanner glass ..............................................................................................311
Calibrating the MFP ..........................................................................................................312
Repetitive defect ruler .......................................................................................................313
Solving e-mail problems ....................................................................................................................314
To validate the SMTP gateway address ...........................................................................314
To validate the LDAP gateway address ............................................................................314
Solving network connectivity problems .............................................................................................315
Troubleshooting network printing problems ......................................................................315
Verifying communication over the network .......................................................................315
To verify communication over the network .......................................................316
Troubleshooting common Macintosh problems .................................................................................317
Solving problems with Mac OS v9.x .................................................................................317
Solving problems with Mac OS X .....................................................................................319
Appendix A Working with memory and print server cards
Printer memory and fonts ..................................................................................................................324
Installing memory and fonts ..............................................................................................................325
To install DDR memory DIMMs ........................................................................................325
To install a flash memory card ..........................................................................................329
Enabling memory ..............................................................................................................333
To enable memory for Windows 98 and Me ....................................................333
To enable memory for Windows 2000 and XP .................................................334
Installing an HP Jetdirect print server card ........................................................................................335
To install an HP Jetdirect print server card .......................................................................335
Installing EIO cards ...........................................................................................................................338
To install EIO cards ..........................................................................................................338
Appendix B Supplies and accessories
Ordering parts, accessories, and supplies ........................................................................................342
Ordering directly from HP .................................................................................................342
Ordering through service or support providers .................................................................342
Ordering directly through the embedded Web server (for printers that are connected to
a network) .........................................................................................................................342
To order directly through the embedded Web server .......................................342
Part numbers .....................................................................................................................................343
Accessories ......................................................................................................................343
Print cartridges ..................................................................................................................343
Maintenance kits ...............................................................................................................343
Customer replaceable units ..............................................................................................344
Memory .............................................................................................................................344
Cables and interfaces .......................................................................................................344
Print media ........................................................................................................................344
Appendix C Service and support
Hewlett-Packard limited warranty statement .....................................................................................348
Print cartridge limited warranty statement .........................................................................................349
Fuser and transfer unit limited warranty statement ...........................................................................350
Availability of support and service .....................................................................................................351
HP maintenance agreements ............................................................................................................352
ENWW xv
On-site service agreements ..............................................................................................352
Priority onsite service ........................................................................................................352
Next-day onsite service ....................................................................................................352
Weekly (volume) on-site service .......................................................................................352
Appendix D MFP specifications
Physical specifications ......................................................................................................................354
Electrical specifications .....................................................................................................................355
Acoustic specifications ......................................................................................................................356
Environmental specifications .............................................................................................................357
Appendix E Media specifications
Print media specifications ..................................................................................................................360
Printing and paper storage environment ...........................................................................360
Envelopes .........................................................................................................................361
Envelopes with double side seams ..................................................................361
Envelopes with adhesive strips or flaps ...........................................................362
Envelope margins ............................................................................................362
Envelope storage .............................................................................................362
Labels ...............................................................................................................................362
Label construction ............................................................................................362
Transparencies .................................................................................................................362
Print media weights and sizes ...........................................................................................................364
Supported media weights and sizes .................................................................................364
Appendix F Regulatory information
Introduction ........................................................................................................................................370
FCC regulations ................................................................................................................................371
Compliance with FCC regulations ....................................................................................371
Telecom .............................................................................................................................................372
Fax communications .........................................................................................................372
Environmental Product Stewardship program ...................................................................................373
Protecting the environment ...............................................................................................373
Ozone production .............................................................................................................373
Power consumption ..........................................................................................................373
HP LaserJet printing supplies ...........................................................................................373
Disposal of waste equipment by users in private households in the European
Union ................................................................................................................................375
Material safety data sheet .................................................................................................376
For more information ........................................................................................................376
Declaration of conformity (HP Color LaserJet 4730mfp) ...................................................................377
Country-/region-specific safety statements .......................................................................................378
Laser safety statement .....................................................................................................378
Canadian DOC statement .................................................................................................378
Japanese VCCI statement ................................................................................................378
Japanese cordset statement .............................................................................................378
Korean EMI statement ......................................................................................................379
Taiwan safety statement ...................................................................................................379
Finnish laser statement .....................................................................................................380
xvi ENWW
Australia ............................................................................................................................380
Index.................................................................................................................................................................381
ENWW xvii
xviii ENWW
1 MFP basics
Congratulations on your purchase of the HP Color LaserJet 4730mfp. If you have not done so, see the
HP Color LaserJet 4730mfp Start Guide that is provided with the multifunction peripheral (MFP) for
setup instructions.
After the MFP is set up and ready to use, take a few moments to get to know the MFP. This chapter
introduces the following topics:
HP Color LaserJet 4730mfp Series configurations
●
Features and benefits of the multifunction peripheral (MFP)
●
MFP parts and accessories
●
Software
●
Software for Macintosh computers
●
Printer drivers
●
Printer drivers for Macintosh computers
●
Install checklist
●
ENWW 1
HP Color LaserJet 4730mfp Series configurations
The HP Color LaserJet 4730mfp series is available in the following configurations.
HP Color LaserJet 4730mfp (Q7517A-base model)
The HP Color LaserJet 4730mfp comes standard with the following items:
A 100-sheet multi-purpose input tray (tray 1)
●
3-500 sheet input trays
●
An automatic document feeder (ADF) that holds up to 50 pages
●
An HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●
256 megabytes (MB) synchronous dynamic random access memory (SDRAM)
●
Duplexer
●
Hard-drive
●
2 Chapter 1 MFP basics ENWW
HP Color LaserJet 4730x mfp (Q7518A)
The HP Color LaserJet 4730x mfp has the same features as the base model and also includes an analog
fax accessory.
HP Color LaserJet 4730xs mfp (Q7519A)
The HP Color LaserJet 4730xs mfp has the same features as the base model and also includes the
following items:
An analog fax accessory
●
An output accessory bridge
●
A stapler/stacker accessory
●
ENWW HP Color LaserJet 4730mfp Series configurations 3
HP Color LaserJet 4730xm mfp (Q7520A)
The HP Color LaserJet 4730xm mfp has the same features as the base model and also includes the
following items:
Output accessory bridge
●
An analog fax accessory
●
A 3-bin mailbox accessory
●
4 Chapter 1 MFP basics ENWW
Features and benefits of the multifunction peripheral (MFP)
The HP Color LaserJet 4730mfp series is designed to be shared by a workgroup. Use the MFP to copy
and print color and black-and-white documents or to digitally send color or black-and-white documents.
The MFP is a standalone copier that does not require connection to a computer. With the optional
HP LaserJet Analog Fax Accessory 300 (included with some models), the MFP can also send and
receive faxes.
Features list
Functions
Two-sided copying (duplexing)
●
Image modification
●
Color digital sending
●
Two-sided document finishing
●
Network printing
●
Speed and throughput
31 pages per minute (ppm) when copying and printing on letter-size paper; 30 ppm when copying
●
and printing on A4-size paper
25% to 400% scalability when using the scanner glass
●
25% to 200% scalability when using the automatic document feeder (ADF)
●
Less than 10 seconds to print the first page
●
Transmit Once, Raster Image Processing (RIP) ONCE technology
●
Duty cycle of up to 85,000 pages per month
●
533 megahertz (MHz) microprocessor
●
Resolution
600 dots per inch (dpi) with Resolution Enhancement technology (REt)
●
The product features HP FastRes and HP Resolution Enhancement technology (REt) for 1200 by
●
1200 effective dpi at full engine speed.
Memory
256 megabytes (MB) of random-access memory (RAM), expandable to 512 MB by using industry
●
standard 100-pin double data rate dual inline memory modules (DDR DIMMs)
Memory Enhancement technology (MEt) that automatically compresses data to use RAM more
●
efficiently
ENWW Features and benefits of the multifunction peripheral (MFP) 5
User interface
Graphic display on the control panel
●
An embedded Web server to gain access to support and order supplies (for network-connected
●
products)
HP Easy Printer Care software (a Web-based status and troubleshooting tool)
●
Internet-enabled supply-ordering capabilities using HP Easy Printer Care software
●
Languages and fonts
HP Printer Command Language (PCL) 6
●
HP PCL 5e for compatibility
●
Printer Management Language
●
PDF
●
XHTML
●
80 scalable TrueType typefaces
●
HP PostScript
●
®
3 emulation (PS)
Copying and sending
Modes for text, graphics, and mixed text and graphics formats
●
A job-interrupt feature (at copy boundaries)
●
Multiple pages per sheet
●
Operator attendance animations (for example, jam recovery)
●
E-mail compatibility
●
A sleep feature that saves energy
●
Automatic duplex (two-sided) scanning
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Print cartridge (4 cartridges)
Prints up to 12,000 pages at 5% coverage
●
No-shake cartridge design
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Authentic HP print cartridge detection
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Automatic toner strip remover
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6 Chapter 1 MFP basics ENWW
Paper-handling
Input
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Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and
●
envelopes. Holds up to 100 sheets of paper or 20 envelopes.
Tray 2, 3, and 4: 500-sheet trays. These trays automatically detect standard paper sizes up
●
to legal and allow printing on custom-size paper.
Automatic document feeder (ADF): Holds up to 50 sheets of paper.
●
Duplex printing and copying: Provides two-sided printing and copying (printing on both
●
sides of the paper).
ADF duplex scanning: The ADF has an automatic duplexer for scanning two-sided
●
documents.
Output
●
Standard output bin: The standard output bin is located on the left side of the MFP. This bin
●
can hold up to 500 sheets of paper.
ADF output bin: The ADF output bin is underneath the ADF input tray. The bin holds up to
●
50 sheets of paper, and the MFP automatically stops when this bin is full.
Optional stapler/stacker: The stapler/stacker staples up to a 30 sheet document and stacks
●
up to 500 sheets.
Optional 3-bin mailbox: One bin stacks up to 500 sheets, and two bins stack up to
●
100 sheets each for a total capacity of 700 sheets.
Connectivity
IEEE 1284C-compliant parallel connection
●
A Foreign Interface Harness (FIH) connection (AUX) for connecting other devices
●
Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server
●
Optional analog fax card
●
Optional HP Digital Sending Software (DSS)
●
Optional enhanced input/output (EIO) cards
●
USB 2.0
●
ACC port (accessory port with USB host capabilities)
●
Accessory port (for connecting third-party devices)
●
Environmental features
The Sleep setting saves energy (meets ENERGY STAR
●
®
guidelines, Version 1.0).
NOTE See Protecting the environment for more information.
ENWW Features and benefits of the multifunction peripheral (MFP) 7
Security features
Foreign Interface Harness (FIH)
●
Secure Disk Erase
●
Security lock
●
Job retention
●
DSS authentication
●
Minimum system requirements
To use the e-mail functionality, the MFP must be connected to an IP-based network that has a
simple mail transfer protocol (SMTP) server. This server can either be on the local area network
or at an outside Internet service provider (ISP). HP recommends that the MFP be located on the
same local area network (LAN) as the SMTP server. If you are using an ISP, you must connect to
the ISP by using a digital subscriber line (DSL) connection. If you are obtaining e-mail services
from an ISP, ask the ISP to provide the correct SMTP address. Dial-up connections are not
supported. If you do not have an SMTP server on your network, third-party software is available
that allows you to create an SMTP server. However, purchase and support of this software is your
responsibility.
8 Chapter 1 MFP basics ENWW
MFP parts and accessories
Identifying parts of the MFP
Before using the MFP, familiarize yourself with the parts of the MFP.
1 ADF top cover
2 Automatic document feeder (ADF) input tray for copy/scan/fax originals
3 Control-panel status lights
4 Control-panel display with touch-screen functionality
5 Control-panel keypad
6 Right-side covers (provides access to the print cartridges and other consumables)
7 Tray 2, 3, and 4
8 Paper-level indicators
9 On/Off switch
10 Output bin
11 Scanner lock
ENWW MFP parts and accessories 9
1 Output bin
2 Interface ports
3 On/off switch
4 Power connection
Accessories and supplies
You can increase the capabilities of the MFP by adding optional accessories. For information about
ordering accessories and supplies, see
NOTE Use the accessories and supplies that have been specifically designed for the MFP in
order to ensure optimum performance.
Ordering parts, accessories, and supplies.
10 Chapter 1 MFP basics ENWW
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